1st Choice Urgent Care in Dearborn
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Dearborn, Wayne County, Michigan, US
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Site: http://www.firstchoiceucc.com/home/
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:9AM–9PM
1st Choice Urgent Care in other cities:
We have done many covid tests and this was by far the easiest one we have gone to. I called the clinic to be advised to make an appointment online. I was able to schedule four tests within an hour. We were all welcomed and treated in the most respect. Everything is so organized. Keep up the great work !
Online check in made the visit super fast and convenient. Front desk ladies were awesome and friendly! Doctor was awesome and said hed have my son better in 2 days...he had him better in 1 day. I would definitely return for quick illnesses/injuries! Perfect experience with an urgent care.
Good AfternoonI have never posted a review in my life however this experience was so incredible from Michelle at this urgent care. I called her and she was extremely professional and understanding of my issue. I explained that i am a program manager of a group home with special needs people and she not only understood she and the staff at this urgent care took care of our clients incredible well. This urgent care facility is the best place to take care of anyone who is ill and in need of quality caring treatment my heart goes out to you and all of the staff you are the best
Appointment and sign in was fairly easy absolutely no wait time, staff may have been having a rough day and werent that friendly, but it seems it was just a one off because the other reviews say they are friendly. it was 7 pm on a Sunday night so Im happy that they were open, but it all seemed a bit rushed. no instructions were given about how to treat the symptoms of Covid, guess thats what Google is for 🤷♀️ . Also something to note even though its probably out of the hands of the staff, the vending machine was empty so byob (beverage not beer you weirdo😂)Parking was okay but it was very dark with some strange ambient lighting from the business next to the clinic, Fortunately we were able to park right next to the door.
While the staff is nice and accommodating, it’s blatantly obvious that they are just trying to make money off of doctors “seeing” you and not focusing on diagnosing anything. I went in for a Covid test and received a negative test. I told the doctor I had a sore throat and congestion. He listened to my breathing, shined his iPhone light in my throat, and that’s it. He never checked my lymph nodes, which were swollen or anything else. I then left without any kind of diagnosis or medical advice. The Southfield location is way more thorough.
Ive had myself and family tested here several times. Even when the office is busy the staff are kind, friendly and do a great job keeping the appointments moving along efficiently. Go to the 1st Choice Urgent Care website and fill out paperwork to save a spot in line prior to coming and in. It saves so much time.
This is our go-to place for urgent care. They are always fast, but thorough. The staff is extremely friendly and professional, and they truly care about every patient. One staff member in particular, Carly, goes out of her way to make sure patients are taken care of. She is great with kids and just does a phenomenal job. I would highly recommend 1st Choice Urgent Care to anyone in the area.
My son had something embedded in his foot and I took him to his pediatrician and she told me it was a cut and completely dismissed me. My gut was telling me it was something else so I took my son to this urgent care and the doctor here was so wonderful! He took my concern seriously and ended up making a small incision in my son’s foot and pulled out an inch long what appeared to be dog hair. If I would have listened to his regular dr it could have gotten infected.
The business hours say open until 9pm on Saturday, I get there a little after 8pm and both doors are locked. I can clearly see the staff cleaning and walking around.. as I’m knocking on the window they are making eye contact but are ignoring me. I have a video where you can clearly see the man at the computer put his head down as if I didn’t notice. This place should be restaffed because I was not the only patient that was turned away because they wanted to close early. The female employee that came to the door was so rude to me as if I was wrong for coming to a business that is scheduled to stay open until 9pm. I have never experienced such terrible customer service.
I have been to this location 3 times for COVID testing (all negative thankfully). Every time the staff and been friendly and extremely efficient. When I walked in today there were 5 people ahead of me and I was seen within 15 minutes. I would highly recommend. Only issue is the parking lot but they don’t have much control over that.
I took my Daughter to get tested for Covid. We were first time patients and didnt have to wait long at all. The registration process was very simple and I had no physical contact with anyone or thing. This is by far thee best experience Ive had at any medical facility. Also, my Daughter tested negative!!!
This place doesn’t even deserve any stars. The worst place I’ve ever been to it was my first and last time. I walked in and waited in line and when it was my turn at the window this very rude employee kicked me out for having someone in when before and after me people had MULTIPLE people with them she could’ve politely said can she wait in the car I would’ve but not when she’s yelling at me for no reason and keep in mind this is my first time ever walking into this place. She proceeded to yell at me saying get out we’re not treating you and I did also because that’s not how you treat a first time patient. Also as she’s yelling she threatens to call the police on me and I’ve now been calling the office since yesterday when it happened till today and nothing. Don’t go here.
I went to this office so sick and they front desk refused to take me in on my appointment time and there reason was that I owe them money while they have my primary and secondary insurance in there hand and full covered thats really make me feels bad all what they looking for are money nothing else
I was just seen today for a PCR test. I purposefully called before to confirm that we get the results today because I’m traveling internationally early tomorrow. They had me take the test (and seen by the doctor for no reason - not sure if it’s a way to bill my insurance a higher amount) and as I was walking out I asked again but the receptionist said it will be 24 hours !!! She completely denied the information someone from their office gave me on the phone with an attitude. Very unprofessional and unreliable. I would never go back again nor recommend them to anyone.
If I could give 0 stars I would this place is awful please never send yourself or family there. I came in for Covid testing & my son needed 2 prescriptions I had to go back and fourth 5 times in total for them to send the correct prescription to Walgreens BECAUSE THEY DO NOT ANSWER THE PHONE OR ELECTRONIC MESSAGES FROLPHARMACY. Not only did they waste my entire day on this 9am-7pm now they also were very degrading and rude. The front office lady told me if I wanted them to answer the phone so bad maybe I should apply for a job there. How you disrespect a patient who is only trying to get the correct prescription FOR A SICK CHILD! The medical director Dr Hassan wasn’t any better. He took no responsibility for his staff. These people tried prescribing my son medication without ever having taken his weight ! Terrible place I will be reporting them to whoever I can!
The staff was very friendly and they were very gentle while testing my son for COVID. However, there was an insane wait time. We checked in online through Solv 10 minutes early as they requested, and waited in the parking lot for 2 hours while we watched the live waiting room line. When we got to the front of that line we went inside and were told that the online system is useless and we should have come inside to check in. Then we waited an additional 30 minutes inside while they tried to squeeze us into the line. Parking was also very scarce; you may find youll have to wait in Kroger or Bob Evans parking lot if there are no spots nearby. I think if it werent so busy I would go back, but that day there were just way too many people.
Honestly coming into this place to take my first COVID-19 test I was really nervous and felt out of place. This amazing worker named Nat helped me out step by step and made the process easy for me. I was in and out within 15 minutes and got my results shortly after within 10 minutes. Shortest stay + the best patient service I have ever gotten in my whole entire life of dealing with hospitals/doctors office and urgent cares. Highly recommended to come see this place and Nat! Words can’t explain her service so this is a must see for yourself. Thankful for the treatment I got and the results. Thank you so much to not only Nat but the staff as well. Truly amazing!
Carly and diane very very helpful. I would’ve went home without being tested but they did the upmost with helping me get my insurance and finding a way to make me get tested. Wonderful young ladies, they honestly bring the service in customer service. It’s not easy to find customer service like that anymore. Much appreciated great team! I will recommend everyone to come here especially this location
I called this location to ask about Covid testing. The woman on the phone told me that they could do both PCR and rapid testing, but insurance would only cover one. I was fine with that so I went into the location. The receptionist was extremely rude and refused to offer me the services that I was promised on the phone. Thank you first choice urgent care for wasting my time, gas, and energy.
Took a pcr test and waited in the room for the doctor for 45 minutes and finally I poked my head out and said I have been waiting for a long time and no one came in and the lady told me I was next on the list then the doctor proceeded to see 3 other patients before coming in to see me and he didn’t believe me when I told him I’ve been waiting for an hour and then all he did was check my heart beat and tell me alright you’re good he didn’t ask any questions or anything I’ve been here many times and not once have I seen such a lack of professionalism. I also called the phone the next day a large number of times and not one person can pick up the phone and tell me my pcr results so now I have to go in the office to ask for them. Huge inconvenience and after today I’ll never be back.
First choice urgent care... Thank you all for the care you give to patients in our area! No long waits.. amazing staff... and probably the most clean urgent care centers in our area! Special shoutout to Carly over at first choice! Greets everyone with a smile, takes her time explaining things to patients, and most importantly she understands the urgency patients coming to the urgent care have. So thank you all for your quick service, great patient care, and outstanding professional staff.
Went for rapid covid test. Walked in and was informed to scan a QR code and sign in online. Process was easy and immediately puts you in line, also you can see how many people are in front of you. Was seen and had my results in under a hour. Would recommend downloading the app and pre signing in to save time. Staff was very professional and friendly.
My family and I received great care here! The provider here was very thorough, caring and patient. He spent ample time with us and discussed all of my concerns. We were seen within 15 minutes. Clinic was clean and organized. This urgent care is definitely my first choice!
We get it, your busy, so is everyone else. But you do not need to be rude to people. Unbelievable how mean the front staff is. There are ways to handle a busy office and being mean to patients is not one of them. If I was dying I would not go back. I walked out because I would not deal with miserable employees.
This was my first time going to first aid urgent care very nice kind people at the front desk especially Carly; very kind and sweet made sure I was feeling okay and walked me through what I’d be going through. Also I’d say the wait was pretty average I say which is to be expected your not the only one getting help but I didn’t take to long to get in overall good experience would go back here again hopefully I don’t have too :)Also everyone did have masks I seen a review where it talked about no masks and I just thought I’d add that in here!
Where do I begin? First Choice you are beyond wonderful, I was met by absolutely the most welcoming front desk staff member Ms. Natalie herself. Not only was she beyond welcoming, professional, and had a great sense of humor, but was so genuine and sweet. So sweet I gave her all the imported chocolates I had in my hand hahah. From just talking to her for a few minutes she felt like a daughter or a niece, such a naturally welcoming personality. She assured me I would have my results in time, and I have no doubt about it. Also that my results would be uploaded to the patient portal and even offered to call me with them for the sake of a peace of mind. Amazing experience! thanks again sweetheart God bless you
Dr. Ali Hassan, where do I start? You and your staff were beyond friendly and accommodating, after 2 horrible back to back experiences with Beaumont urgent care and not seeing my sister and I for a PCR test which led to us missing our flight. you generously accepted us in the condition of loss of power you had for the storm. God bless you and all your staff. I honestly can’t appreciate you more to hold your staff on call to make sure we get our test and it goes to lab. You and your team are a 10 star urgent care. You do care for people and in your area, you are BY FAR the most absolute best. GOD BLESS YOU and thank you a million PS. I started crying when I walked in and Mona, was so extremely nice and immediately calmed me down when she said, we got you. Don’t worry. 🙌🏻😭🙌🏻
The entire staff is friendly and professional. They have a wonderful bedside manner and explain in thorough detail the medical issue and way they will resolve it. They follow up with phone calls as needed. They truly care about their patients. I see them over my regular doctor because of how great they are and because how quickly I can get in and out up to as late as 9pm at night! Ive recommended them to my family and friends.
I was seen by a rude female Dr that said she was irritated that she was exposed to covid by us because we weren’t vaccinated. She had no empathy once so ever. Her tone was very condescending and beyond rude. I’m sorry you chose to become a dr and expose yourself to different types of illnesses. If you don’t like ur job you shouldn’t have become a Dr.
Amazing! Went to Beaumont and they said the wait would be 10 minutes, seen first choice across the street so after 15 minutes I went first choice (new patient) and was in and out within 10 minutes, literally shocked. Everyone was very kind and professional. By the time I left Beaumont urgent care had called and said they were ready for me but I literally had everything taken care of at first choice! Def going here from now on!!
Carly was very friendly and helpful. I enjoyed that the facility was clean and they were adamant about safety. They had patients wait in their cars.I was upset that I wasn’t warned about the wait time at all. I understand that things are hectic during this time and I am grateful that the employees are there at all. With no appointments required, I just didn’t expect I would be there for 3 hours and really wish I would’ve been informed.The doctor was quick to respond to a message I sent through the portal. He answered my questions and provided a letter for my work. I love that the patient portal exists. I am able to view appointments, test results, and communicate with the staff. It is very convenient.
The online info stats “no appointment needed” but with the surge, I decided to call first but of course no one answers goes right to voicemail and voicemail is full. So I decided to show up first thing in the morning and was told unless i’ve been there before, they are not excepting new patients. I didn’t realize that urgent care locations were that selective I thought they were open for everybody hence the name “urgent care” I completely understand the Covid surge right now and the limited testing availability but at least do have some courtesy to people looking for help and update your information so people aren’t driving all over the state looking for help only to be turned away because they haven’t been to your location before.
Awful experience! Came in for covid shots , seated next to patients getting tested. First time here and required a phone check in process, at the end of completion.. the app said we would be called. They took 8 people without appointments before us that came in after. When i went to complain, I was asked if we checked back in... The receptionist was VERY RUDE. And stated we needed to check in with them after the app.. which was not told or indicated at all. Were still waiting here watching others go back as we wait.. At this point Kroger and Rite Aid offer vaccines a block away. nothing cleaned here after 45 minutes of waiting.... POOR SERVICE FOR A CARE FACILITY.! BEWARE! In the hour and 15 it took ans as we sat next to people getting tested.. never did we see anything cleaned.. can you say health violations?UPDATE: We called and spoke to Ali... voiced our concerns and he just laughed...i am Covid safety certified and have been OSHA 30 trained... i would shut it down.. Mona Hassan is the owner.. owns a salon and is a botox specialist... if its kept as clean as her urgent care.. prolly silicone. WATCH OUT! BUYER BEWARE!
I decided to try this facility on a whim because it was close to my home & they provided Covid19 testing. I just needed the nasal swab testing. I was pleasantly surprised by how friendly the receptionist was and you just got an overall sense that the staff was also very compassionate & courteous! Although it was a bit of a wait, the nurse (long brown curly hair) 😊 was so sweet & the Dr., even apologized for the wait, and he too was extremely friendly!!! The the nurse took my vitals, she came back with the nasal swab & I was in & out w/in 10 minutes. I would highly recommend this facility...outstanding staff!!
Second time I’ve come here and the staff each time especially the girls that bring you to the room, has been exceptionally and genuinely nice and make you feel comfortable. Can’t say enough good things about the two short experiences I’ve had here. First time was for a covid test with my daughter and they were so good with making her less nervous and feel comfortable. The employees that I’ve encountered here don’t seem like the usual disgruntled move-it-along staff, they are so welcoming and friendly that you forget youre even at the doctors (as corny as that sounds lol). They are also quick and efficient with moving patients in and out. Did not wait long at all either time.
Went to get a covid test and they staff was SO friendly! I haven’t been to an urgent care before where staff is so welcoming especially during these crazy/stressful times. I wish I got the name of the person who did checked us in, but she’s the mvp. It took about 30 minutes for me and my husband to get tested v the 4 hours it’s taken at another urgent care in Canton. We didn’t do a virtual appt with a doc before, but pro tip if you’re planning on going, do that first and your trip will be significantly shorter. I highly recommend going here.
This place is beyond the best. From the amazing people up front at the desk on the front line dealing with sick and scared people trying to register or sign in .....To the amazing nurses and doctors in the back who truly care about there patients. They understand when you have to go to the doctors it can be very nerve racking experience so they go that extra mile to make you feel that your in good hands. I highly recommend this 1st choice urgent care to anyone who wants A stress free doctors visit.
Carly looked after us. She was exceptional. We were unable to register through the portal because we did not have a US mobile phone. Carly handled our results personally, even emailing them directly to us at 5am to ensure we had them as soon as possible. Many thanks for your special care!
Told the doctor i tested negative for covid twice and that i’m fully vaccinated i shouldn’t be this sick for 10 days. He insisted it was covid 6 times. I asked multiple times to check for other things as i had trouble breathing and he kept saying he knows when someone’s in bad shape and i look fine. i asked repeatedly if he could check my lungs and he checked them for 1 second saying i’m fine. Couple hours later the PCR test he insisted i take came back negative i was unable to breathe, rushed to an ER and they told me i have pneumonia in both lungs. This place should be your last choice not your first.
First Choice urgent caresaved my life!!! I work in Dearborn in public health and visit 16 medical practices weekly. I can tell you that it’s hard to find good quality care.The services that I receive from Ali Ayoub FNP… were exceptional. Ali diagnosed me with acute pyelonephritis. He took one look at me and knew I was severely dehydrated and close to being sepsis due to a kidney infection. I had no signs or symptoms other than severe body aches. He offered a service that isn’t very traditional in an urgent care setting and kept me out of the ED.Ali is incredible. Not only has he taken great care of my health, but also he is lovely to speak with at every visit. It’s rare to find a health care provider that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend First choice urgent care.Also the staff are very friendly and ensured that I am properly informed about my health and care. The wait time was less than 10 minutes from the time I checked in and was brought back to an exam room. I would have no qualms in recommending them to friendly and friends.Dr.Hassan if you are reading this review please give him a raise Ali is a keeper!!!
I have come here a handful of times for various issues, but most recently covid testing. it is always a good experience, it is clean, there are good procedures in place, and it is quick. today I had Natalie and she was quite a pleasure! she was so sweet and did a gentle yet very thorough job with my swab and was so kind to me.
If I can give 1st choice urgent care more than 5 stars I would. Whenever me or my family are not feeling well, We always come here and receive the best care. I recently came in to get the rapid Covid-19 test. I was in and out within a matter of minutes. I had done the virtual visit so there was no wait for me to get tested. I highly recommend everyone to come to the best urgent care in the state of Michigan.
Stay far away from this place unless you want to catch Covid!!!! I went in there for a sprained ankle. I was placed in a room for over a hour and was never seen by a doctor so I left!!! However, while I patiently waited for the freaking doctor who never showed up all I could herefrom other rooms were patients hearing they were positive for the virus. I repeat do not go in there it is to risky!! They definitely need a better protocol!! I will be reporting this to the health department because I encountered several individuals who were positive with the virus simply trying to get help for my ankle now Im stuck home because I have to quarantine
The staff at First Choice were professional and courteous, and were so helpful! I had some issues with paperwork, and they went the extra mile to help! I had a Covid Test and Natalie talked me through it and was pleasant, professional, and so gracious! She made sure i was comfortable with the procedure, which I so appreciate! She went above and beyond! Thanks so much for all your wonderful help, Natalie!
I went to the Taylor location. The best Urgent Care I have ever been to. I was out of state patient and they took the time ( a lot) to call my insurance to see if I could use it here( I could) while other places simply refused me. Then everything else went super fast . Thanks
Natalie is the best I’ve ever seen. She was so gentle with the swab test and she took care of me and even got my results quicker because she not only does her job but she takes the extra step to care even more than any medical professional. The reason why everyone is calling our health care workers heroes is because of people like Natalie. She truly is a hero.
Deraborn location on Michigan Ave and Outer Drive.The worest front desk employees with bad attitudes seems like they wanna fight instead of helping after they send your Prescription to the wrong Pharmacy across town after telling them to send it down the street, not helpful and put you on hold for along period of time. So Unprofessional, doctor good except keeps writting Prescriptions that are not covered by your Insurance and you have to go there and deal with attitude from front desk again. The good thing about this place are the nurses they are great but they really need to update there front desk staff asap cause my next stop will be the BBB...fyi this is not the first time this happened and never had any problems when the other doctor that was there before this one she was great and her staff...
I loved it here. I had to get stitches and it was my first time and I was terrified and by myself and my doctor came in and made it amazing he came in smiling making jokes. And it made me feel so much better. We talked the entire time and it was over before I knew it❣️ I would definitely go back because he made the experience amazing!
I’ve been here twice and it’s been a great experience both times. Whomever works the front desk they alway greet you will a warm smile and pleasant voice. They are patient and answer all your questions before just telling you to have a sit. From the front desk to the back office you are greeted and they are concern about your needs. With the Covid 19 swab they let you know what to expect and talk you through each step ensuring you are comfortable. Thanks for giving me a great experience.
1st urgent care gave me the best service anyone can ask for, even though they where busy due to covid 19, they still tried their best to not have me wait. The receptionist Carly was amazing! She did everything she can to help me. I definitely recommend this particular urgent care to anyone that wants good service/care.
I was in odd situation and traveling the day after Christmas, my destination required a Covid test within 72 hours prior to boarding the plane. I thought it was gonna be mission impossible, called and went to get tested. The staff and doctor where excellent and assured me things would be okay, the results would be available. Starting panicking a bit Christmas day as nothing was showing, and they pulled through for me as they said they would. Very impressive! I would highly recommend them for any urgent care needs, testing or etc!
Amazing caring staff that really looks out for your well being. I was in to get a covid-19 test and Carly the receptionist was very polite and very thorough with what was needed to be seen. 1st choice also makes Safety its number one priority which made me feel safe getting tested.
I’ve been visiting this location for years. Never had a issue with this location until yesterday. The staff that performed my covid test dropped my covid test after performing it. I asked for a new test because I felt the first test was now contaminated. She Purposely took a long time to re-do the test. While she was taking her time, the FEDEX guy came to pick up the covid test for the lab. Therefore, mine was purposely held back so I’d have to wait even longer for results. She was so unprofessional; that she smacked her lips and mumbled something rude. All because I asked for a test that hadn’t been dropped and contaminated. SMH, the professionalism just doesn’t exist anymore.
Everyone was really nice and after my test , the doctor came to speak with meI told him that I had been at my family doctor’s yesterday and that she sent me for a Covid test because i complaining about back pain and she told me to get testI told him I was having pain in my back for four days and he looked at it and pressed to see where it hurtsHe suggested I go back and see my back doctor and speak with him about thisHe was very helpful and made me feel comfortable
This place is a HUGE scam. In order to get a COVID test you have to have a virtual appointment with a doctor...only so they can bill your insurance $300 for the “visit”. Was told to go to the clinic to get my rapid test done after the virtual visit and they were all sold out of the rapid tests...meanwhile I Still got a bill saying I owe the clinic $100 for the rapid test that I did not receive and also charged my insurance... Do not go hereUpdate: Issue was resolved in a professional and timely manner.
Excellent, excellent, EXCELLENT. The service I received at the Taylor location was beyond my expectations. Raul, is by far the kindest human I have ever run into in any medical office, let alone an urgent care. He was kind, understanding, and most importantly beyond patient with not only me, but every single person there! I will never go to another urgent care! Thank you first choice! You’ve earned a life long patient.
1st Choice Urgent Care is amazing. The waiting room and exam rooms are clean and up-to-date. The staff at the front desk are friendly, efficient and helpful. The physicians are kind and knowledgeable. They’re able to get you in and out quickly without feeling rushed. This place is definitely my go-to urgent care!
The best experience ever I have never came across wonderful service and care, after having poor and ridiculous experience with doctors and hospitals. Dr Ali is so amazing he gave me great information and went over and beyond to make sure my health was taking care properly and done right. Its good to feel that we have Doctors that really care for their patients.
Very positive opinion about 1st Choice urgent care. The entire process from check in to check out is very quick and I barely had to even waste a minute for my visit. The doctor, nurse and other staff are knowledgable and answered me to all my queries. Appreciate them taking time listening to me and answering my queries. They are very engaging.I came in here for a few vaccinations and tests done, which arent covered under my insurance, and I was surprised to realize the prices are very nominal compared to a few other establishments Ive checked.The facility is clean and very well equipped. Would depend on 1st Choice for any future urgent medical needs.
I don’t usually write reviews but the service here was amazing! Super clean & the staff was very friendly. The provider there made me feel comfortable and addressed everything I came in for. Also, the new virtual check in is awesome and efficient!! very happy with every visit i’ve had here
Awful! Inefficient. NOT following CDC guidelines, crowded waiting room. 5 days after my test I finally called the lab direct for my Covid results. The test results had been completed days before and they didn’t update their portal or answer the phone. I’d give zero stars if I could.EDIT to response. I was specially told to stay INSIDE and I refused. My test was 11/14 today is 11/22 and I just checked the portal, it’s not there. Lab completed it 11/17.
It was a very pleasant experience, the staff was amazing. Typically when I go to an urgent care I feel like Im being rushed/not taken seriously. Not with this place. It felt extremely comfortable. One person inparticular that stood out to me was a lady named Carly Oneil. Positive energy attracts and her energy filled the room. Very happy and optimistic and made my experience that much better. She has fantastic customer service skills. Nonetheless it was over all a good enough experience for me to write a review and I will definitely be back.
I recently had to visit urgent care and was amazed how wonderful my experience was! As an individual who has been in hospitality several years and highly regards exceptional service, I couldn’t have asked for a better experience, despite the circumstances!! From the moment I walked in until I left I was treated in a warm, professional manner! Carly made me feel at ease, and made an otherwise negative situation a great expwrience! Thank you Carly! You are very lucky to have such a wonderful employee as Carly!
I brought my daughter to First Choice urgent care because I thought she may have broken a bone. I was more than thrilled by the service. My nurse Debbie was super knowledgeable, caring and very friendly. Debbie was also my x-Ray tech and was very conscious of my daughters’ pain and went out of her way to comfort her in during the x-Ray. Dr. Ayoub was fantastic! Along with the front desk girls who were very friendly, and very fast getting us checked in! Thank-you First Choice for making my young daughter feel very comfortable. We will be back!
I recently had a second visit at this urgent care. My initial visit was mediocre at best. This visit today solidified the fact that I will never return here for any of my future medical needs. I went to this place today after battling an ongoing allergic reaction that is contained to my upper body for a little over a week now. I will say the medical assistant that initially took my vitals was fabulous. She was very sweet and optimistic. However, the visit took a turn when the doctor came into the room to examine my skin. She spent all of maybe four minutes, did not put gloves on, and told me that I had a yeast infection on my body. I was sent on my way with a prescription for cream. Upon receiving my discharge paperwork, there was something inside of me that told me to google the diagnosis to see what the proper terminology translated to. My google search showed that the diagnosis was not a yeast infection but ring worm. Ringworm has a very distinct and noticeable pattern, something my hives did not resemble the least bit, so I called the urgent care back and told them that I wanted clarification since the verbal diagnosis differed from the one on paper. I told them that I read I was contagious online and needed clarification. I was put on hold for a brief amount of time and the young woman came back on the line only to say yes youre contagious. I let out an annoyed oh okay. The doctor neglected to tell a patient she diagnosed with ringworm that they are highly contagious. Not to mention her diagnosis was incorrect, after discussing with my mother who has been in the medical profession for over 28 years, I decided to go to the ER since the hives were getting worse. At ER they immediately recognized my allergic reaction and put me on the proper regimen for medicine. If I could put fewer than 1 star I would. I caution anyone to think twice before going to this facility.
This my go-to medical place!! Especially in a emergency, the staff and Doctor are just amazing and professional! I took my daughter in after she fell on her head, and they took us in and attended to her right away, we didn’t even have to wait a minute!! They made us feel like family with the service they provide, I will ONLY recommend 1st Choice Urgent Care!
The staff showed a sense of urgency. Dr Ali was very informative and specific about his prognosis and recommendation which allowed me to make a sound decision. Dr. Ali also took the time to call and follow up with me the next day to see how I was feeling. Highly recommend for your urgent care needs.
I will never put the trust of my health to the Doctors here again. I went in for a problem that I have had issues with for years. The Doctor that saw me barely spent anytime with me and spoke to me in such a condescending way that it made me feel so small and unimportant. When I tried to communicate things to her I was cut off. After the short time she spent with me in the exam room she quickly spurted out that she was sending meds to my pharmacy and almost ran out of the door. So I was left in pain, felt no sense of sympathy or kindness from the person that was supposed to be taking care of me, and never was asked if I had questions or concerns. Quite honestly, if it were not for the fact that I am in the medical field, I would have felt worse because nothing was explained as to why those medications were prescribed or recommendations for concerns to look for. No guidelines were given for a follow up appointment if things do not resolve. I was not even talked to about other things I can do at home to help the healing process. The only nice person I interacted with was the medical assistant who was very kind, patient, and showed an immense amount of sympathy for the level of pain I was clearly in. If it were not for the pain I was experiencing, I would have waited to see my primary Doctor tomorrow where I actually feel like a person and not just a name on a chart. Hopefully the medication I was prescribed actually helps or I will have to pay another copay to see my Doctor who will actually listen to me. If you want to seek medical help from a medical care professional who will take the time so listen and act like they care about you as a patient, dont waste your time here.
They don’t require masks during a global pandemic at a URGENT CARE. They’re risking my health and will never be coming back.Response to owner : it’s nice that you have signs but your staff is not enforcing it. Not only did a family of 3 in the waiting room, not have on masks, they were also cracking jokes about licking pens and that the corona was fake. I was extremely uncomfortable that your staff didn’t do anything.
Dr. Ali, is one of thee best ever😃 He is always thorough in his examinations & he listen’s to your concerns. Your input & or concerns are always taken into consideration! Friendly atmosphere,the experience is exceptional from the registration desk to the nurses in the back, everyone greets you with a smile & are very polite.. I would recommend this urgent care to everyone fast & friendly100% Approved
This is my go-to place. The staff is amazing and always extra courteous. Carly is lovely, no matter what time of the day I come in she takes care of me in the most pleasant manner. The doctors are always on there A game and are very straight forward. This office makes you feel like family.
They want you to pay $50 for the 15 minutes Covid test. but they wanted to charge your insurance for office visit too because they want you to see a doctor. I only wanted a test thats all why should I see your doctor. Plus I asked how long I have to wait they said we cant give a time .I dont recommend this place at all they trying to take advantage of customers.
The staff was friendly and the entire testing process for Covid-19 was fast, but I had to wait 18 days to get back my test results when they promised a 3-5 day wait! On top of this, I did not receive any messages that my test results were in even though I asked to be notified by text message and email, and I only found out my results through searching on their website. That is ridiculous and absolutely unacceptable. Thankfully it was negative but imagine if I actually had the virus and had to wait 18 days just to find out my results. I dont know what went wrong as my sister received her results within the expected timeframe but the fact that my test results werent delivered as fast as possible and without notice is incredibly disappointing given the severity of the virus.
This is the best urgent care. I literally drive past 3 urgent cares by my house to come here. They have xrays, nasal swabs for flu and a lot of other things that other urgent care dont have. They have smart ER doctors and are dont make you wait too long. My family and i only come here because i can trust their diagnosis over other places that have been wrong in past.
This place is a joke. I went because I hurt my knee back in December. They put me in the X-Ray room but never took an x-ray. The doctor was pushing on it as I was saying it hurt. Then he basically said I was faking it. I was VERY unhappy when I left.Fast forward to February and I got my bill. They charged me for x-rays and listed the wrong knee as well! When I called, I got told to call this person or that person. I finally got to the right person and they said they would fix it. IT NEVER GOT FIXED! No matter how many times I called. I actually just paid it (May) since they werent fixing it and I didnt want it to go against my credit. I am seeking legal action.
I have been here multiple times over the past two years. Every time has been a great experience for a not so great situation. I have never had to wait as long to be seen as at other places. The doctors are efficient and professional, the nurses are kind and courteous, and the front desk staff has been friendly despite what I have seen them put through by some patients. If youre looking for a place to go for an emergency or for an illness, you have to come here for your care.
I have been here twice. I have not been left in the waiting room no more than 5 minutes, from signing in. I hate waiting. The place has always been clean. And the nurses, doctors and receptionist has been very nice. Ist Choice Urgent Care is not the closest urgent care to me. But my experience with them will keep me coming back whenever I need to.
1st choice and specifically Natalie was exceptional. We missed our flight due to the covid test requirement and she met us with smiles and exceptional service . Really this is all I needed after a very stressful precious day and a restless night . Thank you Thank you Natalie for your kindness and feeling our pain . We really appreciated it and wishing you all the best !!! It was a pleasure meeting you and stay blessed
This was the most pleasant experience dealing with ppl who I did not now. They way they embarrassed me like family and showed care love and compassion was a over the top great ordeal and I recommend any one who doesnt have a NEED to go to the emergency room problem to try the Dearborn, Garden City, and or Taylor location... Where your family will be treated like family. Dr. Robinson is impeccable....
I have been to first choice urgent care on multiple occasions for my son and I . We only receive the best care and service. I’ve been to both locations Dearborn and Garden city and both have excellent staff and doctors that take care of you when you are there. The wait is never long, compared to other clinics that I have been to. I highly recommend first choice urgent to everyone.
I came in today with a head cold and I’ve had so much trouble finding a urgent care that’s doesn’t cost a crazy amount of money, the women Natalie at the front desk help me and she was absolutely amazing and super professional, made me feel so much better after I left, so staff and awesome care would definitely recommend coming here! Thanks for taking care of me Natalie!!!!
Had a great experience inside office, staff friendly and was quick. They were suppose to send in my prescriptions, 2 and a half hours later u go to pick it up, they havent sent it in, I call them and tell them whats going on, tell me we will resend it. They still dont send it, call again and they tell me they will send it again, proceed to give me attitude on the phone and then hang up on me. Still waiting now 3 hrs after I seen doctor for them to send my script in.
Went to the urgent care last week and was seen by Dr Ali Hassan, he was very professional and seen my son for his sports physical. The staff was quick to check us in and very nice and informative! We all get our flu shots there! Love first choice and their other locations they offer!
Even though the facility was packed, the way they moved patients was like butter! Patients would come in, theyd have most fill out papers outside-which was great. The girls in the back were moving and when I say MOVING, I mean it. Doc was cool to, knew his stuff. Im happy I chose this place to get my covid19 test done, AWESOME FACIITY.
Highly recommend this facility...one of the best urgent cares I have visited...front desk and nurse were super polite and friendly and best part I was inn and out! less then a hour wait and the dr said he would call back in half hour to give me my results and within 15 minutes after I left I got the call ....so friendly and professional and thank god they all had a mask on 🙏🏻
Omg!!! I met DR Ayoub for the first time. I cut my wrist doing a tile job really bad. I went into the clinic scared. He first calmed me down and asked to look at my wrist. He said u new stitches. I refused!!! He said to trust him? That was the smartest thing i have ever done. He was so kind and gentle. I got stitches for the first time in my life and needless to say it was a great experience.☺️ A week later time for stitches to come out. I had to see him again to thank him. For the wonderful job he did u can barely see my cut.🥰 Thank you so much Dr. Ayoub.🧡
I am so grateful and happy with my experience at 1st choice urgent care! I would like to thank Carly O’Neil for her wonderful and helpful service, she truly is a blessing! She continued to help and assist through the whole situation and turned it into a wonderful experience. I hope that any an everyone that goes to this urgent care is able to receive the same love and care that Carly shared with me and my loved ones!
Ive been here a handful of times but yesterdays experience was iffy. I had to wait a minute or so for the woman at the window to put down her cell phone before I was helped. The intake nurse took my weight then said Ill subtract 2 pounds for your clothes and shoes. While i love losing weight that quickly and easily, I wondered was that a standard formula? Not a big deal until I noticed her recording my vitals on what looked like scrap paper. I guess I expected her to have my patient file with her. Then the PA came in (also without my file) and couldnt pronounce the name of the condition she diagnosed me with. That was kind of weird. Lastly, I was dismissed with no paperwork summarizing my visit - not even a handout with an overview of my condition or suggested exercises. The only thing I left with was a payment receipt. Also odd.I will give kudos for a short wait time and a quick visit. My script was also called in to my pharmacy immediately and was ready for me when I got there. It was very convenient but a bit unprofessional this time. Just want them to be aware of the situation so it doesnt become the norm.UPDATE:Thank you, management, for reading my review and offering such a quick response! And now that I know the intentions behind the changes, I can understand them. Thanks for taking the time to explain.
I went to visit last April 2020. Since I just started my job my card insurance hasnt arrived yet. So I Pay cash $85.00 but I told them about it that I have health insurance. Then my card insurance arrived I called them to charge it to my insurance and I want my money back. What they did is they charge to my insurance and they never returned my money but in fact they want to charge me more for $30.00.Just Wow! I tried to called them many times but its an answering machine. I cant get ahold of them!
I wouldve given 5 stars but Im still bothered by the fact that the person doing all my covid testing wasnt wearing a mask. Isnt that mandatory? I had to take mine off so she definitely should have one on. To protect both of us. And shes exposed to how many people??? Now Im less worried about having a positive result and more worried a contracted it during testing. Otherwise everyone was nice and I was in an out in a timely manner.
My mom suffers from very painful migraines and she has visited hundreds of urgent cares over the years. This urgent care went above and beyond, Dr. Ali Ayoub, I believe his name was took great care of her. She was in so much pain that she was terrified of having to go through three shots which was the usual at urgent cares (an anti-inflammatory medication, steroid and Benadryl). He offered to put an IV to hydrate her and then gave her the meds through the IV which was so much more comfortable. She didn’t even feel the pinch from the IV. He came back every 10 minutes to check on her. The hydration made a world of a difference. She has never left the urgent care pain free and this time after one hour in there she was pain FREE. I commend his bedside manners. He’s very caring, listens and wants the patient to be as comfortable as possible. I highly recommend this urgent care and this employee is definitely a keeper.
I was so sick and desperate. Came upon 1st Choice by chance after leaving an urgent care that claimed to be open online but was closed. I waited in the waiting room maybe 3 minutes after filling out some paperwork, the nurse was caring and sympathetic and I waited no more than 5 min for the doctor who was excellent. I felt like I was being treated by a family physician Id seen for years.From here on out I wont go anywhere else for my urgent care needs. Thank you 1st Choice!!
Ive been to this facility 3x in the last year and every single time I was treated incredibly well by the office staff and doctors. I like that the people working the desk have great customer service skills and actually seem like they want to be there. Customer service is a dying art. Everyone is so put out these days and its exhausting. Ive experienced only helpful and kind employees here and will keep coming back!
Horrible place I would not recommend it to anyone. I went in to do a personal drug test not business-related and Ive been working all day. After doing the screen they said my urine was too warm and the only way they would approve my screen is if I paid them more money and had this goony looking guy watch me go to the bathroom like Im on probation. I told them absolutely not I do not feel comfortable with that. They told me I would have to pay for another screen. Seems like a rip-off to me to try to get over on a hard-working guy. I will never go here again nor will I refer anyone to this place.
Took my son in on a Saturday afternoon. We waited an hour to get into an exam room, then another 1/2 hour to see the PA/Dr. The billed charges were only discounted 17%, even though they are in network for Blue Cross, and they tacked on an additional $25 for weekend/holiday/after hours. Another poster was correct, it would have been cheaper to pay cash and submit to the insurance company. The only positive was that the Dr. was professional and courteous. I will not go to this location again due to billing and wait times.
I have accompanied my friend to this place twice. Both the times, the doctors were very professional and helpful by patiently listening concerns of the patient and providing accurate diagnosis each time. Also, the doctors made us feel very comfortable by not rushing through their consultation but providing enough time to us and answering all the questions and concerns we had. In our second visit, Dr. Ayah Jaafar PA was so nice and helpful to us in clarifying all our concerns that my friend (patient) even considered if she could have her as her primary care physician. Wait time was very marginal too. We definitely recommend this place to others.
This is about the Garden City office.Front desk staff great. Doctor not so much. Went in for a couple stitches doctor seemed nervous and failed to numb me correctly so I had to get the stitches done in pain, stitches fell out two days later, she didnt have the skin pulled together at all, I would have been better off putting steri strips on compared to the job she did. The wrapping she put on it fell off before I even got to my car. What a joke. Was there for almost two and half hours people that came in after me left before I did. Will not ever go back here nor recommend anyone to go. I gave one star because the staff up front was good
The staff did not seem to show care towards limiting the exposure and spread of COVID-19 among people present in the waiting room. No social distancing between patients, and some patients did not have masks on.The staff were friendly and wore PPE, yet it would’ve been helpful if they implemented a way where people (patients) will not be in close contact with one another.The staff were very kind and compassionate; It’s just concerning to see how guidelines to limit COVID-19 weren’t implemented for everyone’s safety.
I will not waste my time going here again. This is the third, yes THIRD time Ive gone in, only to be told one thing is wrong, and then find out its a misdiagnosis. I understand this is an urgent care, and they do not have the resources available to them, such as in an emergency room setting, but its still incredibly unprofessional. Last year, in October, I came in with symptoms of a UTI. They ran the standard test, it came back negative, to which the doctor told me, well, its negative but we are going to give you antibiotics anyway. You know your body and thats what you think you have. For what?!? I did not take them, went to see my regular doctor that following Monday, and it turns out I had a 10 cm cyst on my ovary pressing into my bladder, which resulted in surgery. Big difference. My son was told he had hand foot and mouth disease. No. He ended up in the actual emergency room later with scarlet fever. My mother ended up in the hospital hours later over what the doctor said was just a little kidney infection. I understand this happens occasionally but three times?! Unprofessional, and I will not be back.
It may not have taken long to see me but there were a few problems:1. Told them I was diabetic so concerned about infection. Didnt put on gloves to get a good look at the injury.2. It looked bad but didnt do a culture to find out what KIND of infection it was, first question a nurse friend asked me.3. Told me my Rx was at my pharmacy. It was NOT! Pharmacist had to call and wait 15 min and staff was rude to him.4. The next day my injury looked worse I called and was told I could come back but of course, would be charged again.Charged because THEY didnt do a culture and may have gotten the meds wrong!
My first visit here and I have to say I am so pleased with the staff they addressed my concerns and made me feel better immediatelyhave to say the front desk staff I believe her name was Carly was so helpful and patient with me. She reassured me that they’d take great care of me tonight...as they did. This will be my go to urgent care from now on. YOU ROCK FIRST CHOICE
Came in here once and would definitely not hesitate to come back. Staff is great and id especially like to make a point that Carly couldn’t be any more sweeter and caring, and made my visit that much more comfortable. Thank you First Choice! You know what you’re doing.
The Doctor was a nice guy as far as doctors go, but the whole urgent care concept is such a scam. I visited the care for my daughter who needed stitches in her hand from a accidentally cut. My insurance requires a $75 co-pay for Urgent Care (which is ridiculous in of itself) which I paid no problem. Then doctor put 3 stitches and said come back here in 10 days and Ill remove the stitches. So as he instructed I took my daughter back, but the office tried to charge me another $75 co-pay! I explained that your mistaken, this is just a follow-up visit by the doctors instructors, and follow-up visits dont require a 2nd co-pay. The wouldnt accept, and refused to remove the stitches in my daughter hand because I wouldnt pay another $75. Horrible customer care, now I have to wait till Monday and hope our normal doctor can see my daughter because stitches have be removed within 14 days.
Total reviews rating 4.4
199 Reviews for 1st Choice Urgent Care 2023:
Review №1
2022-02-11I just brought my 2 year old son here because he shoved something up his nose and I couldn’t get it out at home. The staff was incredible. The front desk helped me figure out what I was doing as a new patient and were so kind to my son to keep him calm. The doctor was also very kind and went the extra mile to make sure my son was comfortable, and she got his nose cleared quickly.
Review №2
2022-07-23I looooooove this facility. Its close to my home. The receptionists are always friendly. The nurses are personable and make you feel comfortable. The Doctors are thorough and actually listen to your concerns. Their diagnosis are spot on too As long as they continue to provide excellent service, I will continue to their customer/ patient
Review №3
2022-05-08After having symptoms and testing positive for COVID-19 with the home kit I was able to make an appointment online late in the evening and still be seen. The online scheduling and preliminary paperwork process was actually rather quick and easy if you are savvy with your smartphone device. It truly made the check-in process super quick and I probably was back in a room in less than 10 minutes. The nurse was gentle who administered the test. The doctor on duty was very kind and efficient and gave me the antiviral medicine in the office to begin treatment right away. I would recommend and possibly come back in the future if necessary for any other issue as well!!
Review №4
2022-04-27Everyone there is pretty friendly. After the first time you create an account online its pretty easy to get there and get out quickly. The doctors and nurses all seem to care. 4 starts because of some small mistakes that usually happen. Last time they sent my RX to a pharmacy about 20 minutes away from me, they had also forgotten to charge me for my last visit. I have the $ but my copay isnt cheap and wasnt a happy surprise. Overall I would recommend.
Review №5
2022-04-18Honestly I don’t know how anyone could rate this less than 5 stars. If I could give more I would!So recently my entire family has been sick. From me, my husband, my parents and 2 kids (7 and 1.5 years old)… we all came here at different times, even during their busiest times. We made an appt online first, showed up and checked in and each time we were in and out in under 15 minutes!This place is so clean, so nice and super fast! They get you in and checked out but are still super efficient! They just get right down to it instead of just making you sit and wait. I’ve been here for a rapid Covid test and same thing. In and out. Just like that. I’ve been to urgent cares before and usually I’m dreading going, especially with my young kids knowing that I’ll usually be waiting a while. I’ve now been to this place at least 4-5 not counting the times my parents went and I’ve never spent more than 15/20 minutes each time. Even when there was a waiting room full of people.I honestly couldn’t recommend this place more. Everyone here is super nice. The doctors know what they are doing (I’ve been to urgent cares where they seem like they don’t….) I love this place.
Review №6
2022-07-26I went into the clinic on the evening of 7/24. I did not get the name of everyone who assisted me, but there was a young black woman with locs at the desk. She was so polite, professional, and patient. She got me registered, explained the process and I was good to go. I don’t think I was waiting 15 mins before I was called back. I believe Angela “soccer mom if she sees this” (I hope that was her name) was my nurse. One of the best Nurses I have met in my life. She was extremely nice and gave so much information, helping me to feel at ease during my visit. she creates a judgement free zone, and even though she had a mask on, you could tell she had the biggest smile and the most sincere heart. She was also very sweet to my son, and we were able to relate because we both have young ones.Throughout the entire visit, she was patient, kind, and I didn’t feel like like my time was being wasted, or that she didn’t really want to help. She has such a positive attitude and she is a rockstar. Dr. Tatomir was kind and got to business. He assessed my needs and made sure I was good to go. I enjoyed his attentiveness and his calm demeanor as I was freaking out in the inside. At the end of my visit, I got to speak to the office manager (I believe Lisa), to express my happiness with the appointment. She seemed very genuine and even though she was busy, she didn’t mind taking time to hear me. The facility was clean, the wait time was low, and the staff was amazing. i have been to other urgent cares. While every one of them is doing the best they can, some just don’t have the necessary elements to make me a return patient. I traveled from Detroit to get here, and it was the best decision. It may not seem like a big deal, but I passed up many urgent cares to reach this one because of the reviews about the type of service and care you would receive, and I was not disappointed. amazing work. thank you for everything you do.
Review №7
2022-05-02This place is awesome! I have always been able to find a same day appointment and set everything up online. And the best part is that the Doctors are so friendly. Definitely recommend this place.
Review №8
2022-04-15Zero stars. Overcharged $300 for a procedure by using wrong code. I called several times to dispute but they never returned my calls. Tried setting up a payment plan and they said I’d eventually get sent to collections anyway so what was the point. Ended up saving and paying it off months later. Go at your own financial risk. Also see how another person had a similar issue to me in the reviews and how they never got a reply either. Unbelievable
Review №9
2022-08-12They billed me a 65 dollar copay for an office visit, and all I needed was a covid test. There is a urgent care on warren and gulley. No charge for a covid test.
Review №10
2022-07-14Staff was great. Not a long wait. Clean environment and the Doctor was very thorough. 1st time visit will come again