Identifies as veteran-owned
Yes
1UP Games and Repairs in Bay City
Categories
Location on the map
Bay City, Bay County, Michigan, US
From the business
Service options
Kerbside pickup
Yes
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 989-372-1875
Site: http://www.1upgamesbc.com/
Site: http://www.1upgamesbc.com/
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:11AM–8PM
1UP Games and Repairs in other cities:
Comments (187)
Good Luck Downtown! Ive gone and purchased many times. Good used game selections with great prices!
My phone had problems. It would not stay charged. They fixed it within a day. They did a fantastic job.
Sold me a defective game, did not even try to fix it, and refused to give me a refund despite telling me they would over the phone.
Awesome place for repairs. Great customer service!
Professional, fast, inexpensive phone repair. Absolutely recommend.
I wish I was more of a gamer so I could spend more time in this store! Everyone is so helpful and kind, but also wicked smart about all of the things. Plus, not condescending about cleaning chocolate milk off your xbox, or fixing your phone screen, because life happens.
Zach is amazing in helping me out by fixing my S22 Google account when no one else could!!! Great place!!
Always my go to game stop in bay city. They have a decent selection of retro games and the guys are always willing to beat gamestops prices on trade ins! Worth a visit if you enjoy board/video games!
Great and friendly store, they usually have what Im looking for. Shelves are well organized, the place is clean, and its not too bright or dark in the eyes. The staff is friendly, and they get a lot of cool steelbook copies of games in.
Came to this place a few times with my partner and I love it! The workers are super kind and they have a pretty solid amount of games. I can say jrpgs are a little tough to find but that is going to happen considering the pandemic, those games are perfect stay at home, grind games. Cant wait to see what other games they get in the future!
I dropped off system for repair and was quoted a great price for repair. While I was in I found some games and other merchandise also at great prices! To top it off the staff was very friendly and helpful. I would 10/10 recommend for all repairs and game/accessory buying.
Very friendly service! Excellent workers 👏 They had my phone fixed in 45 mins 👍 Huge inventory as well but I can not express how excellent their customer service is. Highly recommend, worth a drive. Forever customer 💯
Customer service was wonderful and they have a wide selection. John was extremely helpful in repairing my phone screen in a timely and professional manor.I had found out that they were highly in approval of Mario Paint. Mario Paint is really good game and I believe on of the most influential games of our time. I was glad to find people who had the same sentiment.
Great stuff! I live in Virginia ordered a ps2 game Mercenaries: world of destruction, I was skeptical at first but the website seemed legit so I ordered the game. Arrived a few days earlier than originally expected in perfect condition. Thank you so much 1upgames!!!!
Fast and friendly service. Repaired an unseated connection in my game controller with ease
I took my nieces Ipad here because she accidently broke a part of the charger off in the charging port, I expected to have to pay something for them to extract the piece from the Ipad... Nope the technician did it for free and within seconds. I truly appreciated the quick and friendly service and will definitely be returning as a future customer!
Very helpful, super fair priced, fast service! Recommend phone screen repairs, battery replacement and so much more!
Not a large selection and absolutely absurdly low how much they are willing to pay for things. They are making at least 400% profit based on how they do business. Would suggest finding any other similar store for your business. Have also brought things in to be fixed only for more issues to come back.
Weve used them many times to purchase games and controllers. Also they are great about fixing items. Weve had phones and game controllers fixed here as well as sent many people in to do the same. Great customer service, no hidden fees, work they stand behind with warranty. Great store. Never have I let unsatisfied or feeling slighted.
Had my smart watch repaired.Was done early and at budget.Would be a 5 star, but they put the straps back on the watch backwards. No biggie, i swapped them out for a new strap anyway.I would recommend.
I brought in my wifes series 1 Apple Watch to have a battery replaced. I was assured that it would be fixed in two weeks time. After the two weeks were up I called and they stated that they were waiting on shipments of parts from FedEx around Christmas time. Still understandable. They said the battery would in within a few days. A few days later I went in the store in person and the tech stated he had a couple phones to fix but the watch would be done by the time the store closed at 8 that day. I got a voicemail shortly after stating that the tech broke a ribbon cable in the watch and would need to order a replacement at no cost and the watch would be fixed the following week. A week later I called and got the run around, they said its intricate soldering and we have to have the owner do the work but it will be done tomorrow. I never received a phone call the following day stating it was done. The following day I called and they said it was ready to be picked up but they had to just order a new watch. I went into the store to pick up the *new* watch and retrieve what was left of the old watch. At that point the tech asked to keep the parts from the original. I told him, No, this is the watch I brought you and you couldnt fix it. Ill keep my parts. He goes on to say that they are out of money on the deal and could possibly use the remaining parts. I took the watch and what was left of the original and left. I will never go back for any repairs.
I love these guys. Ive gone to them twice for phone screen repairs and both times, theyve done a great job at a great price. These guys are really respectable and honest. They run a good business and will always be upfront and polite about any issues you might have with your electronics.
I went here to repair an Xbox One with a broken hdmi port. They got it done very quickly, in just a couple days, and for a fair price. Staff is also friendly and understanding
These folks are trustworthy with repairs.
This place is just to slow, the service guy actually wants to answer all your questions. And the movies prices are outrageous. To good of a deal for a movie I never knew I wanted to own.
This store is so helpful. I come here for all of my gaming needs. When I check out, all the cashiers and I have conversations about the game I get. They are really helpful giving opinions about games, and recommend other game series that are related towards the game I get. I have been going here for over four years, and they have almost every game Ive ever wanted. The cashiers are really friendly and the service is exceptional. The prices arent TOO bad, and I pay less than what Id pay at some major game retailer.
The prices are very good and the staff is very knowledgeable and friendly. They have by far the BEST selection of games at any used game store Ive been too. These guys are my one stop shop for used games, especially for building my n64 collection.
This is one of the best game stores in the Bay City area. If not thee best. From trade-in percentages for older stuff, that you may be getting rid of; to repairs and getting stuff fixed in an acceptable amount of time. The store is stocked with everything from Atari to Xbox One with so much in between. The staff is incredibly friendly and they try their best to make sure you are happy with your visit! Overall, great local store
You know I brought in a working iphone 6s and left with a broken iphone 6s all because I wanted a new battery in it but I still go here for games so I gues Im just saying I like buying games from them but not geting anymore repairs from them. You know I did give them 3 stars but know i give them 5 cause just the same day i started talking to them about a laptop and the fixed my problem a year later and gave me a store credit towards fixing my laptop thank you to all of the workers and managers at 1up games.
This is my preferred game store. Always impressed with the service and selection of vintage games. They offer competative pricing to Game Stop and is much more convenient if in the market for vintage games. They also have a fair selection of newer games but, they have one of the best selections of vintage games and systems I have seen.
This is an awesome game store, they do buy games and accessories and also trade ins. They have games of all generations. Atari on up to ps4. Great place with great prices.
Excellent service. Large selection of games. Fair prices. I will shop here again.
As far as used games, systems, and accessories; this store does a fine job of having a decent selection and comparable prices. For their repair services, they are exceptional. I have now had my PS4 HDMI Port replaced, PS3 YROD repaired, and a laptop that would not start repaired. All prices were much lower than any other store quoted me and I received the systems back in a reasonable timeframe. The employees are easy to work with and friendly. All repairs were backed by a 90 day warranty. Very pleased with the services.
Great selection of new and used games. Past and present. Great prices and great items for the video game collector. Friendly staff. Not pushy. Clean atmosphere. Very impressed with the store. Will definitely be back.
Went in to purchase an internal hard drive for my PS4 Pro and was told that they wouldnt be able to sell it to me because it was for other PS4s when they came in for repair. Only way would be for them to work on it. Really? So my hard drive needs to be replaced and you want to charge me to replace my hard drive that I can REPLACE MYSELF, (backup data, remove screw, replace hard drive, reinstall and reinstall software)and to wait 2 weeks OR pay an additional $20 on top of the added fee on top of the extra cost?? Nope, never again. Ill shop on Amazon and get it in 2-3 days and for less than what you would have charged. Poor business practices. A couple/few $$ over cost of the drive? I would have paid you for it.. Better than nothing..
Went to get my PS4 fixed because I messed up the disc drive, they were super courteous and very fast. It didn’t cost more than other places I considered. They also responded to any questions or comments I had on Instagram.
1 up game help me with my xbox one s thank you.
Great atmosphere, largest game selection in the tri-cities and best of all a great staff. I had the owner fix my PS3 YLOD a few years back before he even opened the storr and won over my loyalty right from there. A great small local business with excellent customer service.
If you love the old game consoles they have it... Plus some newer stuff. Great place and awsome staff...
Good friendly store. Only took them 2 days to repair my ps4 and for cheap awsome.
Really Amazing Game Store!I am happy this gaming store is in Bay City! This store is so much better then GameStop due to the prices and the people who work there. The people who work there actually have some knowledge in video gaming and care about it. The game prices are accurate, to the market and if you sell video games there they WILL give you the price you diserve! This place is the best I will not ever go to another GameStop again!
Great service, great price for repairing my PS4. I should have took it into them before trying to do it myself. I highly recommend.
Took my ps4 pro to get cleaned out and they told me it would be two weeks. I must have gotten lucky because it was done in less than a week. Its functioning MUCH better! Thanks guys!
Good assortment of games, especially older ones. Also very professional repair service.
I literally can’t keep a screen for very long on my iphone, so i’ve had my screens changed on multiple iphones multiple times.. and some places i’d get my phone back, it’d be glitchy and just janky and they’d refuse to fix them! but 1up games has always came through for me, they correct any errors, i’ve only had atleast 10 replacement screens from them through out my iphones lol. they all worked great until i cracked them. heheh. one had a glitch which may have been due to a sensor issue and they replaced my sensor just incase for free! but today i had to replace the screen on this phone for the 4th time and Justin helped me with the disablement due to the screen hitting its own buttons when cracked and it’s was a pain in the rear end to get it out of disablement and justin was a great repair tech, very calm and nice about it. people like this are what make a business great. he was awesome and the screen is better than ever now! good service, good prices and even a backed warranty if any glitching does occur! 5 stars for 1up games!
I love going to 1up games. They make you want to come back. I bought halo 2 from there and it didnt work the guy that sold it to me said he remembered selling it to me and gave me another copy no charge it was quick and easy. He even went out of his way to play the games audio on the systems loud so I could hear it from the back room just to show me it worked. I will definitely be going back
Been there twice. First time woman was very rude and didnt offer any info when I asked questions. Seemed like she didnt care. The 2nd visit was much better as far as customer service BUT, we purchased a game, went all the way home only to have it not work. We had to run all the way back across town to return it and try to exchange it. They didnt care about that. Shouldnt games be checked BEFORE you sell them? LUCKILY they had one because even though it was their error, they offer no refunds. If they hadnt had another copy, I would have gotten store credit maybe? Overall, I wont be going back.
All the workers here are fair understanding know their stuff and are always willing to lend a hand. Gotta give credit to them for handling tough situations very well and professionally. I personnally go there almost every 2 or 3 weeks to make a purchase. Worthy investment no doubt
Great knowledge on all their products and very good customer service. Love their collection of retro games and accessories. Some of the best prices Ive seen at any game store in the area.
Honestly this is the best video game store in town. Plenty of retro games and systems, super friendly staff, and great prices too. I dont shop for games anywhere else.
These guys know there business very well always friendly, and do great work on repairs for game consoles and phones
HORRIFIC COMPANY.I ordered a sega game greatest heavyweights. It wasnt working so I emailed them to let them know and they said clean the inside with a Q-Tip.I used 3 lysol wipes to clean the outside.. Full of dirt... and I used 10 qtips it was full of dirt and it still isnt working.. WHO SELLS THESE THINGS THIS DIRTY???? I thought they tested it before they sold it. NO I AM NOT A COMPETITOR. THIS IS THE MOST DISGUSTING SERVICE EVER. DO NOT BUY FROM HERE!!!!!
I like the store because they have a wide selection of games. The owner and the employees are friendly and they offer repair services. Repair requests may also be expedited by paying an additional $10.00 fee.
Had an issue with an original Xbox I bought from there and they replaced everything including the xbox console. Great staff and helpful customer service!
Best gaming and repair store i have ever been to i always get the most knowledgeable and over the top help and service. Id give 10 stars if i had the option i highly recommend this store to everyone in the tri citys
Prices were a bit high but they had a repair shop for video game systems and there are not alot of those places around here. They were able to answer my questions and get me the part I needed.
Went there COUNTLESS times to get my iphone 5s screen fixed... all worked for a FEW days then started acted crazy again. not to mention i sat my phone on my desk and it cracks in the corner, cheap quality. so 180 dollars down the drain... DO NOT GO HERE. they dont know what theyre doing.
Jonathon did a great job replacing the cracked/broken screen on my Android Moto Z4! Thanks again!! 👍
Great little store to satisfy your gaming nostalgia or even to get a newer used system. Decent selection of games for as small as they are. Cool daily deals are offered as well.
The only reason to buy video games in the tri city! Great selection, and dont even get me going on the repair department! extremely professional, knowledgable and always willing to go.above and beyond on everything!theres a reason this place is called 1up, because it does just that over every other store like it!
We were able to get our PS4 cleaned and rerurned to us the same day. The staff was helpful and friendly, I would definitely go to this location again.
Went in to get charging port replaced. They broke the screen and the back. They had to order the parts to fix this, then when parts come in a week later they do a bad job of fixing my phone. I was told that the color film just comes off the phone nothing they can do. When a place says they can fix something, I should get it back fixed and in the same condition it was left in. Very disappointed!!!!!
They are amazing on repairs, my #1 place to go for phone repairs!!! They also fixed one of my controllers! If you want fast and friendly service... This is your place to go!!!
Good prices on console repair, everyone seemed friendly and knowledgeable would definitely recommend
PS4 was overheating and shutting down they cleaned and replaced thermal paste and replace my joystick pads on my controller all for a reasonable price
They had the game my children wanted at a price I could afford. I want to thank justin for taking the time out of his day to send a thank you email. Im real big on treating the costmer like a person not a paycheck. So thanks again.
Great selection of new and classic games. SUPER staff, knowledgeable and friendly. Repair service is the best in the state - by far. If they cant fix it, it cant be fixed.
Best place in town for your gaming needs and wants. Very friendly and attentive staff. I definitely like this store.
Great Store.Good selection and prices for used games and top quality service and repair work.
Nice game selection with very fair prices!!Staff is knowledgeable and helpful, great place to get some games for sure 👍
They did not ask me to give them a five-star but if you need help for reviews for finding certain games best option they do not like you to record in there I was making a vlog but they usually have everything you need look up my review name killingerk you can find my YouTube channel I was a try to tell people our goal here but didnt work out they said I couldnt record
Put a new battery in my iPad. Prompt, a great job and fair pricing. Highly recommend.
The prices and deals are unbeatable. Compared to both other local owned game stores and that one big franchise, this store is definitely a better deal altogether.
I live out of state so I used their online store. Great prices and fast delivery. If you have a problem they will fix it fast! I will be using them again for sure!
Fixed my ps3 and ps4 in 1 day this is a good company they have real good service and knowledgeable
Friendly staff, awesome selection of games and movies, consoles and accessories. Very affordable prices
As good or better than GameStop
I had my iPhone battery replaced this fall & it’s already going bad. Within 20 minutes my battery drops 40%. This was definitely a waste of my money.
It was good getting things that are normally 40 dollars from gamestop turn into 10-20 dollars at 1up games
Great for retro consoles and games with very friendly staff
They were great in repairing my sons controllers. They will be getting all of our repairs from here on out.
Great customer service. Fantastic pricing on both merchandise and repairs. Honest & friendly.
Friendly atmosphere, good prices, always feel like I get a good deal. Especially if you visit before noon. Love this place
A great group of guys that answered all my questions and were very helpful! Best price in town to get your broken screens fixed too!
Best video game store in town
Best video game store in the area! Biggest game selection around. Prices always great!
Friendly, knowledgeable staff. Fair prices on trades. They even repair phones and other small electronics.
Went in there to get my screen fix, they helped me a lot with more information and fixing my screen! Thanks 1up games!
Best place to go in town for all your cell phone repair needs fast friendly and reasonable pricing
Best place for repairs and used games. Very retro vibe.
The only privately owned game store worth going to in bay county,Keep up the good work, will spread the word!
Best videogame store in Bay City. Have had luck with getting good priced handhelds here
Great Customer service, wide selection and top notch repairs. Wouldnt go anywhere else to have my electronics fixed!
Staff is very friendly and knowledgeable. Best used game store in the area.
A cool retro game store with some d&d stuff.
Very helpful people and also fixed an HDMI port on Xbox 1s. Ill definitely go back
Amazing deals on used video games and consoles. Very helpful and friendly staff.
Frickin best game store in Bay City hands down without a doubt. Youll walk in and say What a steal.
Had my phone for a week and charge me $85 for a screen. Got it back and it all messed up . WOULD NOT GIVE ME MY ONEY BACK!!! DONT GO THERE!!
Great staff, informative andpatient. Affordable prices. Wish pick up location.
Awesome workmanship and quality pricing very friendly great for screen repairs and speaker out
Love going here because they have low prices great selection and great customer service
Friendly people and great prices! Wonderful hometown shop
Good place for all your gaming needs but could be a little cheaper
Good prices on both games and repairs. Large selection of both current gen and retro games.
I just bought a tablet and i cant get into it because some dumbass had to put their google account and it is completely unusable an now i have to go back make more work why didnt you guys check it
Great service on my phone screen repairs (unfortunately Im using it a second time today, because I drop stuff).
They can fix anything really nice people nice place fair prices. Ill go again.
So many fantastic n64 games for a great price! Love this place!
Good prices and has anything you want. Does repairs on devices as well.
Fair prices. 3 stars only because i was disappointed in the selection of xbox one games.
Great store with good customer service. Repairs can be a bit shoddy.
Went here for a phone repair. Quick knowledgeable service. Reasonably priced
Absolutely the best used game store in Bay city
Good variety of games and consoles available and excellent technician work.
Just a quick visit to browse the ColecoVision selection.
They were very nice, polite to my kids and myself.
My sons Xbox had the Red Ring of death and they fixed it for really cheep. Thank you
Friendly and knowledgeable staff. Ill definitely be back in the future.
The prices are reasonable in certain categories of items and the team there are helpful, informative and enthusuatic.
Great place, employees are extremely helpful. Over all good shop.
They did a great job on the my Xbox Repair..
Bought A game last night and it doesnt work so now I have to drive an hour to get the game replaced or swapped for a different one
Awesome video game store, Awesome prices, Awesome games, Awesome EVERYTHING!! :D
Not too big a selection was hoping a huge selection but was small
Strait up love this place. Great staff, great products and great selection
Friendly staff. Great place to make every person in the family happy when you live on a budget.
They have a lot of old school games and the employees are very helpful.
Love it when you get a bunch of great game and when you get stuff repaired
They did a great job on my sons ps3
Fixed my broken screen on my iPhone and also my wiiU tablet. Great service
Great service. Did a great job on screen replacement.
Im just gonna jump to the point.Buy your gaming needs here.
Very good service they fixed the phone
Got my Elite Game Contoller! BOOM-DIGITY! A world of difference - -Thank you folks :D ♡ ♡ ♡ ♡ ♡ ♡ ♡
Mr. Jon with the hair is awesome . Great place.
Great service and selection of consoles, games, and accessories.
Awesome place, they r very helpful and nice people that work there
A++ repair service and great selections in store
Best priced used gaming store!
A great source of video games and repairs for electronics. Best in the tri-cities.
They rock! Great prices and an amazing staff
Staff was very helpful and prices were great.
Very friendly and helpful. Best prices anywhere
Very helpful and had what I wanted
Great selection! Always worth a visit.
Great! I come here for all my gaming needs!
Good selection of old and new games.
Helpful and knowledgeable staff! Good finds!
Very helpful staff, great selection.
That fair prices are very friendly
Great store with amazing stuff
I was just looking around, but neat store
Amazing customer service!
It is a great game store
The freaking best
Very good customer service.
Great prices and good people
Reliable repairs
Nice people easy place to deal with
Been coming here since it was called Game On for a reason.
Always super helpful and friendly
Great place for gaming
They are good at fixing things
Has what I was looking for i stock.
Good Eggs
Very efficient and professional
Best place in town great people
Best deals in town
Best place in town :)
Decent selection
Great place.
Great place
Is very good
Fantasies store!
Slow repairs
These guys rock! Fast turn around and by far the best price. Free estimates, who does that! This place is tops!!
Total reviews rating 4.5
187 Reviews for 1UP Games and Repairs 2023:
Review №1
2022-06-25I absolutely LOVE this store. It is the only place ill purchase anything for gaming. But tonight was different, it went from my normal good visit to an EXCEPTIONAL visit. I wish I had gotten the name of the person who was helping me because they were absolutely wonderful and a hell of a salesman! I went with the intention of getting one game but I left with 3 and a strategy guide lol 10/10
Review №2
2022-05-27Did an amazing job replacing my iPhone XR phone screen and best price in town. Serviced my phone in 1 hour. Great people working here and Lifetime warranty backing their repair work. Will recommend this place over and over to everyone I know!
Review №3
2022-05-31After dropping my new phone two feet- the screen shattered. I went to my carrier store where I purchased the phone two weeks before to see if they could help. I hadnt bought insurance so they couldnt help me. They did suggest buying a less expensive phone online. I mentioned that heard of screen repair. They suggested Mr. Frog or 1UP Games. I didnt realize that 1UP was a repair shop for various game systems, phones. As I went there and they ordered the part and said it would be in tomorrow. I then took my phone in and my screen was fixed in one hour. It was such a relief as had a medical video appointment in a few days. I have to say how much I appreciate 1UP for fixing my phone, dealing with my anxiety over it! They arent just 1UP but, are #1 as far as Im concerned. Great customer service, and communication! Thank You, thank you.🙂
Review №4
2022-07-18I’m grateful to find this place. They fixed my Nintendo switch within a day. The only down side was that I had to pay extra fee for them to get it done. But otherwise the wait would have been one to two weeks. Overall it was worth it.
Review №5
2022-05-19I have used this place several times in the past (to repair and/or get diagnosis of XBox repairs, get data off from hard drives, fix phone port, and the latest a Windows installation issue. They have always given me awesome service and been straight forward with the repairs that were required. I would highly recommend this place!
Review №6
2022-06-29My weekend estimated repair ended up taking almost a month. Very good quality repair, but I wish that they had provided at least a simple text telling me that it would be delayed.
Review №7
2022-07-11A week ago we checked online and it said open every day 11 to 8:00, we went to drop off a Xbox 360 to have it looked at and there was a for sale sign in the window and no one was there bummer deal missed out on a sale
Review №8
2022-08-12The prices they buy stuff at is really low but everything they sell is reasonably priced I would not recommend selling to them but they do have some great deals you wont find anywhere else
Review №9
2022-02-23Took my phone here and even though it wasnt able to be fixed they gave me the name and number of a place that could fix it. I also come here for retro games and new games for a decent price. The condition of some items are used to new with cds and DVDs being relatively well displayed by system.
Review №10
2022-05-22Always a good time when I visit these guys. Very helpful and knowledgeable. Friendly and polite staff. Highly recommend these guys. Our first stop for video and board games.