AAA Chino Insurance and Member Services

Address: 5402 Philadelphia St Suite A, Chino, CA 91710, United States
Phone: +1 909-591-9451
Services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Travel agency, Auto insurance agency, Cruise agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, Notary public, Passport photo processor, Insurance agency
Rating: 4.5
Site: https://ace.aaa.com/locations.html?branch=Chino-91710-11
Worktime:
DayTime
Monday9 AM–5 PM
Tuesday9 AM–5 PM
Wednesday9 AM–5 PM
Thursday9 AM–5 PM
Friday9 AM–5 PM
Saturday9 AM–1 PM
SundayClosed



Name: D** G
Date: 2024-07-01 05:16:06
Rating: 1
Comment: Beware as the workers here aren’t well trained or incompetent. TLDR if you still want AAA do it over the phone and the LA branch and just come here together registration, but DONT do major things. Chino is unreliable.Now I will explain my (what should be .5 stars). I don’t want to state names, or may update with names but when we initially switched over from another provider we were transferring all 5 vehicles over with AAA and explained everything we wanted. Went on our way and when it came to renew one of the vehicles’ tags went to the front desk and they told me that vehicle had no insurance. So whoever opened our account did NOT add all of the vehicles. Like, the hell!!?!! We complain and they add them now I understand the cost goes up but you think “wow only $xx for 5 cars and when you find out all cars weren’t added and price goes to where it should be you almost feel cheated and for their mistake, there’s NO deduction for the inconvenience.From there some weeks go by and one of the cars in the plan need a tow. We call a tow truck around 6 Pm in the middle of our way to Vegas.Now due to a previous inconvenience we always made sure that we always add the max amount of miles in towing. When the account was opened that was clearly stated multiple times. When we request a tow the tech explain we only have 7 miles and would be charged $600 to move the vehicle which since it we were in the impression the original agent added the longest tow like we added caught us off guard. So there again price increases again even though we were in the impression the agent added what we asked for.And NOW. . . . . We had added my nephew a month ago to our plan and after needing a tow today come to find out I was removed when my nephew was added. REALLY INCONVENIENT!!!To be honest, ever since we have switched to AAA it’s been nothing but a headache and multiple mistakes on their end. Maybe it’s not AAA but the chino office has really left a bad taste in my mouth and made me weary of trusting this branch!You take time out of your day to get these things done and time after time they (chino agents) do what they want and cause more issues for us to spend more time fixing.Like even with this, I don’t want to be sitting here explaining to warn others. I don’t want to have to do this but after all these major frustrating mistakes by the staff, here I am having to spend my time writing this out. Please, RUN elsewhere!!
Name: B****
Date: 2024-06-06 21:56:01
Rating: 2
Comment: The lady in the front desk with the blue shirt was making it difficult for me and my mom, we just wanted a handicap plaque and leave. She kept going on and on about our membership and making us stressed and wasting our time and patience. Its as if she was purposely making problems for us and wanted us upset.I dont know if it was because were asian and her intention was to be racist and make problems for us cuz were asianI didint catch her name but what the hell...
Name: J***** M****
Date: 2024-05-07 21:36:32
Rating: 5
Comment: Great service getting my auto title taken care of. Thank you! Always quick service for all your auto club needs.
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Name: Z******** C***
Date: 2024-04-23 20:18:37
Rating: 2
Comment: Chris is Irresponsible and unprofessional，
Name: A***** M******
Date: 2024-02-24 17:05:09
Rating: 5
Comment: Handled my requests promptly and efficiently. Extremely friendly and excellent service.
Name: E******** N**
Date: 2023-09-23 21:49:50
Rating: 5
Comment: All the employees are super friendly and welcoming. I was helped by Damon and he was super friendly and helpful. Thank you for the great service.
Name: A** L***
Date: 2023-08-05 20:39:24
Rating: 3
Comment: Having the membership for 20+ years has helped when a tow truck is needed. I have had 2 bad experience with the auto insurance and life insurance. Personally, I wouldnt get their insurance or refer friends to get it. You will be signed into a 1 year contract, but they will tell you is month to month without explanation. If you cancel before the contract you will be charged a parcial percentage fee.
Name: F******** F*******
Date: 2023-06-20 23:54:22
Rating: 5
Comment: They have the best AAA service, they helped me and fixed a problem that i had with my membership, great customer service
Name: B**** B***
Date: 2023-06-16 21:51:26
Rating: 5
Comment: Excellent customer service.
Name: A**** R****
Date: 2023-04-01 17:13:43
Rating: 1
Comment: They only accept check or cash. Super inconvenient. Its 2023, please get a debit card reader. Smh
Name: G**** P****
Date: 2023-03-03 22:50:32
Rating: 5
Comment: Very nice Service...I Love this office.Tnks Nataly for your help..Im totally Recommend it
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Name: J**** A******
Date: 2023-02-25 18:09:26
Rating: 5
Comment: Very nice first impression person at front desk,very helpful too.Niice staff. Tnks
Name: R M
Date: 2022-11-16 19:24:15
Rating: 3
Comment: People working there dont seem to know whats going on.
Name: T***** S****
Date: 2022-09-24 18:25:11
Rating: 5
Comment: Great service friendly people been here multiple times never had any negative issue
Name: J*** B****
Date: 2022-07-30 18:51:37
Rating: 5
Comment: Busy office. We just needed maps. The woman at the reception window was super friendly and helped us pick out all that we needed. Fast and efficient.
Name: M R
Date: 2022-07-07 19:44:30
Rating: 4
Comment: Nice folks. Just let it be known that they charge a 2.3% credit card fee for DMV.Wont accept debit etc.
Name: R***** R******
Date: 2022-06-14 03:04:55
Rating: 3
Comment: The service was okay. Sometime you wait in line. They need more parking place there. That place is neat and clean. Neighborhood its okay. Not too hard to find.👍 👌 😐
Name: H******* M**
Date: 2022-06-07 15:44:52
Rating: 1
Comment: This AAA used to be good. Glenn was the best!!Fast forward a few years (covid).Now you have employees worse than DMV.No longer a discount ticket source. Tickets were 30% over the standard price. I found a much better source of tickets, at a much cheaper price.The employee that helped us barely had a pulse. Heavyset employee (it is what it is), was making weird sounds and had a very disgruntled demeanor. Had to verbally verify my address and phone number, which I never had to do before at AAA Chino. Service quality, professional service, and discounted products are sorry to say, a thing of the past. Covid, I understand.We recently visited AAA in Alhambra.... much better experience.Socialism is the new customer service with Chino AAA from the looks of it
Name: D**** H******
Date: 2022-05-20 20:59:36
Rating: 1
Comment: The staff here could be good, but triple aaa in general screw me up, I call for roadside service to get My daughters car towed to a place right next to pick up parts in ontario ca, I was going to have something done to my car there the address is 2025 S Milliken Ave suite B, well that was yesterday Thursday the 20 of May well American Eagle Towing company stole my car in my own face they took the car to their yard and keep it, they didnt leave it where we told them, it is unbelievable they could get away with this triple aaa didnt care about it, yes triple aaa to me to us just stole our car. So now we have to waist time and more to take them to court, . Triple aaa thieves. Dont get triple aaa it could happen to you.
Name: R*******
Date: 2022-03-16 20:27:55
Rating: 5
Comment: I want to say thank you to Jeanette for helping me over the phone. The process of combining mine and my spouses AAA membership was smooth. She was very friendly and helpful. Thank you again!!!
Name: m****** s*****
Date: 2022-02-06 00:48:50
Rating: 5
Comment: Its a great AAA that usually dozen have to much of a wait
Name: M*** C******
Date: 2022-01-30 21:31:36
Rating: 5
Comment: I really love this place. The people are so kind and considerate. If you are older and like personnel service this is the place for your
Name: A*** C*******
Date: 2022-01-25 20:06:44
Rating: 5
Comment: Wonderful AAA office! The staff was friendly, polite, and kind!🥰🥰🥰
Name: K**** H********
Date: 2022-01-25 03:36:44
Rating: 1
Comment: Recently stopped by to add my new vehicle to my insurance policy, was greeted by Maria Herrera. What I believed would be a simple add and remove (due to also removing a previously owned vehicle) turned into a terrible experience. I was called up to her station at which she couldn’t find me on the system. She then asked me to go have a seat once again in the lobby so she can assist another client. I waited once more after being told someone else would be assisting me. Having finally waiting about 15 more minutes she once again called me up after having finished with the client she took in after sending me away.We had a long talk about a new policy instead of continuing the one I was on. No biggie. I promptly turned down the offer. In the end all I requested was my previous vehicle be removed from the policy which today I found out she never did. I essentially had my time wasted. As someone who’s been with AAA for a long time, I am deeply disappointed that this is the experience I received. I hope this can be corrected in the future.
Name: J***** K***
Date: 2022-01-22 19:12:41
Rating: 5
Comment: Easy, convenient, friendly, helpful. Have always loved AAA
Name: J*** T******
Date: 2021-12-07 00:32:26
Rating: 5
Comment: Got hit out in the parking lot becareful going through the parking lot
Name: C****** L***
Date: 2021-12-05 22:07:09
Rating: 5
Comment: I love this DMV services no lines are quick and friendlyYou go in and out in 10 min.if you to The real DMV office you take more ti.e just to find a place in the parking lot.Remember same as DMV you can only pay cash or check !!!
Name: A****** W***
Date: 2021-11-22 19:47:47
Rating: 5
Comment: Excellent experience nice customer service. Renewal went very quickly.
Name: J**** R****
Date: 2021-11-16 03:35:48
Rating: 5
Comment: It was very good, I like the way the agent explains all the details about my coverage .
Name: j****** s****
Date: 2021-11-08 18:04:42
Rating: 5
Comment: Needed notary and Upland AAA had 2 hour wait. Walked in and walked out in under 15 minutes.
Name: G** M*
Date: 2021-11-04 20:48:11
Rating: 5
Comment: Great customer service and not a long wait.
Name: R** B
Date: 2021-11-02 17:35:36
Rating: 4
Comment: $150 well spend. Renew registartion or tranfers in less than 15min
Name: K**** S*********
Date: 2021-11-01 17:04:15
Rating: 1
Comment: This branch might as well be one of the LA DMV’s. Employees have no drive and many are just sitting around scrolling social media, while the lines continue to grow!Do yourself a favor save the membership fee and go to the Corona DMV, you’ll get the same lazy service, with the same fees, with half the line.
Name: d* c***
Date: 2021-10-30 05:40:24
Rating: 5
Comment: Great service, registration is easy and rather quickly. Only waited 19 minutes from start to finish 👍🤗🚐 Thx to all staffing 😃
Name: Z**** T
Date: 2021-10-21 22:34:24
Rating: 5
Comment: Absolutely love going in and out of course cuz of covid they had the lines outside and it was a different process of waiting in the car but its was actually a lot better for us. They have plenty of workers so the lines move fast if there are lines everyone has great customer service and the process is fast.
Name: D**** M*****
Date: 2021-10-21 02:08:36
Rating: 5
Comment: Took care of all my dmv paperwork. Better than the dmv.
Name: J***** W************
Date: 2021-10-20 18:15:27
Rating: 5
Comment: Very nice and friendly but took awhile and there were only 3 of us in there
Name: 2 P** A** J***
Date: 2021-10-12 21:43:31
Rating: 4
Comment: Well done and fast.No more long DMV lines thats for sure
Name: E******** C***
Date: 2021-09-29 21:03:12
Rating: 5
Comment: Very helpful and they always answer all my questions
Name: M***** F******
Date: 2021-09-23 18:05:55
Rating: 5
Comment: Quick and efficient. Not ro busy this visit
Name: P****** M********
Date: 2021-09-23 00:02:43
Rating: 1
Comment: Today the service was so bad it took the road side service 2 HOURS to get to me and I even mention there was an AAA Pro Towing service here in chino right down the street from were my truck was broke downS#!%. I could have pushed the truck down there in less then that time not to mention my 80 year old grandma was waiting with me in 100 degree weather & the phone service had me waiting I thought the liquor store would have had it towed & I may have charged your guys for itWe have never had service this bad in the 20 years been insured by your compeny
Name: T***** B*****
Date: 2021-09-21 06:15:55
Rating: 5
Comment: Customer service excellent. Thank you so much .
Name: c*** g*******
Date: 2021-09-15 21:10:02
Rating: 5
Comment: Always friendly staff and very knowledgeable.
Name: A**** S***
Date: 2021-09-15 17:55:38
Rating: 5
Comment: April was amazing person. She was kind and sweet and very knowledgeable. Also very helping person. Thank you AAA
Name: N*** W******
Date: 2021-09-13 14:58:12
Rating: 5
Comment: Awesome people...love going there
Name: l************
Date: 2021-09-03 23:58:34
Rating: 5
Comment: YEAH BABY THE MEMBERSHIP PRICE ALONE IS WORTH IT FOR THE DMV SERVICES!!
Name: F**** J********
Date: 2021-09-02 20:44:27
Rating: 5
Comment: Excellent service and friendly staff members
Name: J*** H*****
Date: 2021-08-21 05:37:14
Rating: 5
Comment: Very helpful on helping me take car of my vehicle needs.
Name: C* D****
Date: 2021-08-18 03:12:08
Rating: 4
Comment: Getting better theyre keeping the lines short on Saturdays.Getting in to see someone was easier this time than before. Aug 2021
Name: R**** B****
Date: 2021-08-17 20:12:57
Rating: 5
Comment: Great staff and customer service. I recommend getting a membership.
Name: C****** M**
Date: 2021-08-05 00:28:35
Rating: 5
Comment: Got my tags. In and out of there in 15 minutes.
Name: E****** F*****
Date: 2021-08-03 05:38:55
Rating: 5
Comment: Good customer service.Was helped out fast.
Name: j***** g*****
Date: 2021-07-29 20:14:23
Rating: 5
Comment: Great in and out dmv service
Name: M***** H****
Date: 2021-07-27 19:15:51
Rating: 5
Comment: An amazing experience I got everything done at once notary, change my payments method and added a new person... 5 star!
Name: J G
Date: 2021-07-21 23:37:23
Rating: 5
Comment: Came here to get Catalina express tickets and saved $40.
Name: R**** S
Date: 2021-07-18 04:12:53
Rating: 5
Comment: 28 year member...Wouldnt leave home without AAA
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Name: M**** E S****** G*******
Date: 2021-07-16 02:08:56
Rating: 5
Comment: Great customer service, thank you !
Name: J**** M******
Date: 2021-07-12 01:04:27
Rating: 5
Comment: Excellent employees every time quick professional service and things I need to know but didnt... awesome.
Name: A****** N****
Date: 2021-07-10 19:51:45
Rating: 4
Comment: There was alot of people there. Need more customer service people.
Name: l*** s***
Date: 2021-07-05 21:45:29
Rating: 3
Comment: Great helpful services. A little bit of a wait but friendly associates.
Name: c**** p*****
Date: 2021-07-05 18:11:17
Rating: 5
Comment: Very nice employees. Nice and convenient for automobile stuff.
Name: C********** W*****
Date: 2021-07-04 02:24:00
Rating: 5
Comment: The staff here treat people better than the staff at the DMV. Always making sure they do what they can to help people.
Name: M***** B*****
Date: 2021-06-28 15:26:50
Rating: 5
Comment: The technician was friendly and efficiently he did inform me he was running late which I appreciated! Thanks
Name: L****** V*********
Date: 2021-06-16 22:05:58
Rating: 5
Comment: Went extremely well had to register a car I bought was in and out in 15 mins.
Name: N**** H****
Date: 2021-06-12 17:32:43
Rating: 4
Comment: Really helpful group of people working there. Able to get a temporary handicapped placard without having to deal with dmv.
Name: D****** J******
Date: 2021-06-05 18:00:48
Rating: 5
Comment: Great the person that was helping me was awesome! and she was very helpful.
Name: M******** C******
Date: 2021-06-05 16:05:55
Rating: 5
Comment: I had to take care of some business at AAA in the Chino office. The process is well organized. There is someone there to greet you and direct you to where you should go. No long lines. Courteous service. It was a positive experience.
Name: c**** c*****
Date: 2021-06-03 23:19:03
Rating: 5
Comment: It was it was good gave me a jumping off on my way
Name: M***** L***
Date: 2021-05-27 18:47:39
Rating: 5
Comment: I love that I can get dmv things taken care of here! No waiting in line!
Name: K**** M*************
Date: 2021-05-12 11:16:43
Rating: 5
Comment: Wait was non-existant....wonderful staff. Friendly helpful, over and above the call of duty
Name: S*** T***** F*****
Date: 2021-05-11 22:40:23
Rating: 5
Comment: In and out was a breeze, did my DMV chores and was out of there in no time. Love it.
Name: L**** S********
Date: 2021-05-06 01:32:22
Rating: 5
Comment: I was in & out in minutes! Went in for car title change. The Rep was very nice & professional!
Name: k**** r*****
Date: 2021-05-05 04:18:23
Rating: 5
Comment: Everyones so pleasant!!Very helpful n efficient!!!
Name: M**** H********
Date: 2021-05-03 21:53:32
Rating: 5
Comment: I like this place good and free service when you have the membership
Name: A***** D****
Date: 2021-04-30 19:13:10
Rating: 5
Comment: Glenn was very helpful and very funny. I love happy people.
Name: M******* R****
Date: 2021-04-20 01:04:18
Rating: 5
Comment: Prices are ok good atention and good organization
Name: T***** K****
Date: 2021-04-19 22:02:01
Rating: 5
Comment: April in front was so nice. Got me a chair to wait on.
Name: S****** P*****
Date: 2021-04-18 04:23:33
Rating: 4
Comment: The insurance agent at AAA was nice honest efficient and courteous and to the point
Name: J R********
Date: 2021-04-14 06:47:56
Rating: 2
Comment: Too long of a wait. Over do int it. With that covid
Name: J*** R****
Date: 2021-04-13 22:40:14
Rating: 5
Comment: They only do drivers licenses thats why its not very crowded youre in and out real quick
Name: J*** B***
Date: 2021-04-08 00:02:25
Rating: 5
Comment: GreatestStaff members.Very polite and go out of there way to assist you.
Name: L**** R*****
Date: 2021-03-26 21:21:51
Rating: 5
Comment: Love there system like me it is. You sign up and they give you an amount of time it is going to take untill they call you on your text messages on your phone. Then you wIt in your car. I was hungry so it was enough time for me to go get something to eat. Came back at the time frame that was given to me and they text me to come in. From there in ten minutes I was done. Thank you AAA.
Name: M** M****
Date: 2021-03-26 03:31:31
Rating: 5
Comment: Went to pay my car registration 5 minutes before they closed. I was worried they wouldnt have enough time to help me, but I was out of there faster than it took me to walk from my parking spot to the entrance.. amazingly fast!
Name: D** R***** B*****
Date: 2021-03-16 03:25:37
Rating: 5
Comment: I called before I came because I didnt want to wait in line nor had the time to make an appt. AAA had (2) walking greeters, one of which helped me right away, finding maps & a tour route for my upcoming road trip. He also alerted me to the fact that one of my attractions was Closed due to COVID. I was very grateful.
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Name: P******* G
Date: 2021-03-07 01:31:29
Rating: 5
Comment: AAA was extremely organized and prepared for the influx of patrons. Kind and friendly agents with very knowledgeable assistants.
Name: G****** M*****
Date: 2021-03-02 20:29:52
Rating: 5
Comment: My favorite AAA, well organized and fast service.
Name: I****** M*****
Date: 2021-03-01 17:46:18
Rating: 5
Comment: It was very good take me 30 minutes to renew my car plates,very secure and friendly people.
Name: J**** G****** J*
Date: 2021-02-27 03:47:46
Rating: 5
Comment: Their technician from Golden Bear Towing was very knowledgeable in vehicles. He assured me that my mechanical problems to my Camry was not the end of the world. Thank you golden bear tow.
Name: J*** S*********
Date: 2021-02-25 21:18:33
Rating: 5
Comment: There was no wait was able to transfer and pay DMV fees
Name: M*** H****
Date: 2021-02-20 00:46:05
Rating: 5
Comment: Fantastic as usualFast and friendly service from the notary dept
Name: B* M**
Date: 2021-02-12 14:34:53
Rating: 4
Comment: Very organized. Was able to wait in my car until it was time to take care of business.
Name: J******** S******
Date: 2021-02-11 22:01:04
Rating: 5
Comment: Even though you have to wait a little longer due to Covid guidelines. They are doing a great job .
Name: M**** Q**********
Date: 2021-02-09 20:02:31
Rating: 5
Comment: Super like always. Top tier service
Name: G*** F******
Date: 2021-02-09 19:43:41
Rating: 5
Comment: Pleasant atmosphere & in & out fairly quick.
Name: T***** P****
Date: 2021-02-09 18:32:49
Rating: 5
Comment: Very good...Im satisfied with they srvice👍
Name: R** E*****
Date: 2021-02-01 16:10:21
Rating: 2
Comment: The line was long, I did not try to get help with DMV, so I used the U.S. Mail.
Name: j*** k****
Date: 2021-02-01 16:05:07
Rating: 3
Comment: Sadly they were way Under staffed. Causing the Wait times to reach 45mins to 1hr.The staff was very nice and helpful even at check in.
Name: R***** S******
Date: 2021-01-27 00:47:49
Rating: 1
Comment: Ridiculous.....get there at 415pm and you should be helped. Not at this AAA. They check you in and tell you to wait for a text. Maybe you get in and maybe you dont. Ridiculous.
Name: Y*** C**
Date: 2021-01-18 18:31:17
Rating: 4
Comment: Friendly staff! Was in & out in a timely manner
Name: J*** C*****
Date: 2021-01-14 04:42:33
Rating: 5
Comment: Was able to get good n somewhat immediate service considering this covid situation .
Name: S** C*****
Date: 2021-01-10 23:58:59
Rating: 5
Comment: Way better than going to the DMV the people here are really nice
Name: E*** R******
Date: 2021-01-09 01:06:03
Rating: 3
Comment: Under normal circumstances its quick your in an out, but with precautions you check in outside give them your phone number, you wait on your car or leave and come back once they text you, then you go in and handle your business and on your Merry way. Just a little longer wait, so give yourself time and patience.
Name: T** B******
Date: 2020-12-18 15:53:19
Rating: 4
Comment: Its better than before, as now you sign in, and then they text you to return when you can be seen. About about a 20- 30 minute wait.
Name: J***** F*****
Date: 2020-12-01 21:32:00
Rating: 1
Comment: Is it really this difficult for you guys to keep it staffed so we arent having an hour wait to do something simple like transfer vehicle or pay our registration? We pay for membership for ease, is it really worth it if your wait is just as long as the dmv?
Name: M*** F*******
Date: 2020-11-30 22:17:39
Rating: 5
Comment: Its worth being a member just to not have to go to the DMV. And in addition, them come and change a flat or bring you a battery to buy or give you a tow. The helped me on the way out of town with some registration issues, and helped me when I got back when I got sick parking my trailer. Great Deal!
Name: W D****
Date: 2020-11-25 05:49:39
Rating: 5
Comment: Very fast service great setup for the pandemic clean and sanitary
Name: K****** C*****
Date: 2020-11-24 09:07:02
Rating: 5
Comment: Such awesome people!! Please be nice to the people here, they are doing their best and want to help. You will be in and out in 30min or less, just be patient. Give them time, and schedule at least 30 minutes for an appt. Its usually less.The lady at the door was quick and helpful. They text you when they are ready for you. The line is only to check in.Emily helped me with my passport photos and Im so happy with them. So quick and easy and got them perfect on the first try. :) no problems. And she gave me an application.8$ for plus members for photos. Great price!
Name: I***** M*****
Date: 2020-11-19 23:07:03
Rating: 5
Comment: I like this place because it is like close to home and the staff are nice and helpful.
Name: S***** S***
Date: 2020-11-12 04:14:33
Rating: 5
Comment: Arrived before estimated time. Unlocked my car with care and on the first try. He was great and professional.
Name: r** b******
Date: 2020-11-12 02:40:21
Rating: 5
Comment: They have the corvid system protocol down. Fast and easy. In and out 15 mins
Name: G******** '
Date: 2020-11-01 14:48:55
Rating: 5
Comment: Ill never go to the DMV again, unless I have to. No wait and incredibly nice people.
Name: U**** T*****
Date: 2020-10-30 04:40:09
Rating: 5
Comment: I was surprised why people prefer AAA and dont want to switch their insurance policy to any other company. But my recent visit to their office answered all my questions and added me in the list of those people. They have excellent customer service and reception. Especially I would like to mention Jill Paasch Insurance Specialist III at AAAs Chino Branch, CA and want to thank her for outstanding dealing and guidance she gave.
Name: M**** Y****
Date: 2020-10-19 21:19:54
Rating: 5
Comment: Friendly greeting and the door, fast service and following all the safety guidelines to keep everyone healthy.
Name: E*** Y E****** P*****
Date: 2020-10-17 21:16:59
Rating: 1
Comment: We were at AAA office today and the insurance agent Maria Herrera Gonzales approached us, she was extremely rude!! She was trying to sell us something that she wanted and when I told her that I wasnt sure, she told us that she was waiting for an appointment and told us to go. If she was waiting for an appointment I dont understand the reason why she approached us to help us she should let another agent help us, not try to take over and then rush us out when we didnt take the option she was offering us and for her to kick us out. She gave us bad customer service. I came in with the frame in mind that after having explained to me the different options and allowing me to ask questions and have them answered I would make my decision right there and then, but after this type of treatment, I refused to give her our business.
Name: C****** �*** S***** W******
Date: 2020-10-15 17:52:18
Rating: 1
Comment: Ive had AAA membership for 4 years now and this will be the last year I ever possess it. I have one question regarding registration and I cannot contact a real person behind any of their counters across the country. Their useless automated responder will not direct me to anyone who can answer my question. Now Ive got to drive across town to solve what a single phone call should have already resolved by the time Ive finished typing this review. 1 Star - whatever insurance you already have definitely offers roadside assistance and at least theyll answer your calls.
Name: E******** B*******
Date: 2020-10-08 00:08:51
Rating: 5
Comment: Checked in at 4:30 out by 4:45 for dmv service. Friendly helpful staff
Name: J** C*******
Date: 2020-10-01 01:31:59
Rating: 5
Comment: Friendly staff. helpful. Courteous and doing a great job of hustling up to get you in and out in a timely and safe manner
Name: E***** B*****
Date: 2020-09-22 23:34:10
Rating: 5
Comment: During covid-19 aaa is keeping us safe
Name: D**** P*********
Date: 2020-09-15 19:00:11
Rating: 5
Comment: The employees were efficient and well organized.
Name: S*** M*
Date: 2020-09-14 21:26:27
Rating: 4
Comment: Great place stop going to the DMV sign up to be a member at AAA and use their dmv services so much easier in and out in10 minutes with my registration and tags in my hand
Name: E** B***
Date: 2020-09-14 17:37:20
Rating: 4
Comment: I had an unique problem with my policy. Since the covid19, there was a line outside. I was helped quicker than anticipated and an agent made it easy to correct the problem. In and out in less than 10 minutes. Thanks
Name: B**** P*******
Date: 2020-09-08 18:57:18
Rating: 4
Comment: Have to expect the worse during a pandemic. Go in the am because you will be standing outside waiting. Wasnt a bad 10 minute wait beats the DMV!
Name: l**** m*********
Date: 2020-09-03 18:52:18
Rating: 5
Comment: Jeannine kent was very helpful and friendly. She made couple of calls to help resolved the issue i had with DMV.Jeannie knew what she was doing great people and phone skills and was even able to waive $$$$$ Thanks again Jeannie Kent
Name: J******* T*****
Date: 2020-08-25 23:24:57
Rating: 5
Comment: Due to the covid19 Im glad thier taking the extra precautions but sure miss being inside the cool ac...🥵
Name: A****** A******
Date: 2020-08-23 15:27:37
Rating: 5
Comment: Nice and kindly personal...thank you 😁👍
Name: F***** R********
Date: 2020-08-23 02:06:33
Rating: 5
Comment: Organized entry with social distancing. DMV business was taken care of in 15 minutes.
Name: M* V
Date: 2020-08-21 19:59:19
Rating: 5
Comment: Great! Easy to renew dmv vehicle registration.
Name: E***** M*****
Date: 2020-08-16 14:07:40
Rating: 5
Comment: For me they are 5 STAR they were vary helpful
Name: M***** V*******
Date: 2020-08-16 06:03:43
Rating: 5
Comment: Much better service than DMV.
Name: A***** G**** U**
Date: 2020-08-11 22:50:38
Rating: 2
Comment: Go here once a month to make a payment. They are not very friendly and sometimes even rude. The office in Whittier is much friendlier and welcoming. Also, the Chino office now makes you wait outside -- which is understandable because of the virus -- but they have too many xs all over the sidewalk and parking lot (making you stand in the street ! ) without any signs telling you which line of xs to stand--on, leading to confusion and arguments between the people waiting in the hot sun 🌞
Name: R***** H*****
Date: 2020-08-11 17:37:40
Rating: 5
Comment: This visit was awesomeI parked right in front in a lady approached me I had to wait just a few minutes went to make a payment on my insurance and there were very nice and I was in and out before you even knew it. Thank you,. AAA
Name: D**** G*****
Date: 2020-08-07 19:48:41
Rating: 3
Comment: Never made it inside. Long lines and heat. I did mine on line
Name: P****** W*******
Date: 2020-08-07 12:13:40
Rating: 5
Comment: Always a line due to covid19. But their still quicker than the dmv.
Name: V******* V*********
Date: 2020-07-31 00:43:59
Rating: 5
Comment: I great experience. I wish I knew her name. She was at the door, I had to pay membership card and questions regarding my car. She was very helpful. I have to come back on Thursday for my car. I hope shes there, I can get her name. 5 stars! Happy customerOh. The the girl in membership was also very nice and helpful..😁On 7/30Went to AAA to do transfer/tags, I was short change the lady who was helping me was also looking for change, still a little short, a employee walk over gave me a dollar. I was so happy. I thank her and him. I wish I got there names.. 5 Stars AAA
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Name: E****** R***
Date: 2020-07-25 19:11:12
Rating: 5
Comment: No matter what anyone says AAA is the best and most valuable thing any adult can have. The DMV services alone makes this membership worth it. I would have wasted an entire day in what these women and men did in 20 minutes. This is also the best branch I have ever been to.
Name: J*** J******
Date: 2020-06-30 16:51:36
Rating: 5
Comment: Quick and easy! In and out in 11 minutes for title change.
Name: K******* S*******
Date: 2020-06-29 21:16:39
Rating: 5
Comment: Great service, was not there personally, called them to come to Robert Villarreal Truck with his permission
Name: G******** L***
Date: 2020-06-26 20:10:20
Rating: 1
Comment: Terrible experience Had to wait outside in line no shade provided Almost a 100ﾟ They didnt offer water somebodys gonna die of heat stroke
Name: M v**
Date: 2020-06-23 08:19:58
Rating: 5
Comment: Usually come to this one. Never had a hard time. But today with the covid it was confusing, didnt know what to do where to go what line to stand in. The signs just said stay home if you are sick. They should make signs that say what line to stand in.
Name: S**** S***
Date: 2020-06-22 15:27:05
Rating: 5
Comment: Great prompt service! Taking good coronavirus precautions. Beats the DMV any day! Really happy with the service and proud to be a AAA member.
Name: L*** O*****
Date: 2020-06-20 20:38:10
Rating: 4
Comment: Fast, and friendly people taking care of despite this Krazy Pandemic.
Name: J L*****
Date: 2020-06-13 21:08:36
Rating: 5
Comment: Always excellent service and currently with the covid-19 they have implemented great safety measures.
Name: l** t*********
Date: 2020-06-06 02:04:29
Rating: 5
Comment: Theyve always been good for me. Unfortunately i couldnt contact anyone on the phone, so I went online to purchase my tags, I havent received them yet 🙃
Name: R***** A****
Date: 2020-05-29 01:59:19
Rating: 5
Comment: Well eventhough we had to keep are distance the service girls who check you in,always check up on you, assuring you that you will be helped, and very in answering questions,
Name: S***** L**
Date: 2020-05-23 15:24:34
Rating: 5
Comment: Attention Kelvin; Johns manager. in Chino Hills, CaI have been a member of Auto Club for 51 years. I have always gotten great service ..............BUT JOHN went beyond my expectations! He is pleasant, professional, personable, and efficient. He represents Auto Club is a great. way.It is a necessity for all of us to have Auto Club..in my opinion......and a pleasure to be treated with such respect and efficiency. I would never drive without Auto Club protections and peace of mind.!THANK YOU.....JOHN! YOU are one of the best I have ever dealt with!!!
Name: b**********
Date: 2020-05-11 15:41:35
Rating: 2
Comment: Wrong info. I went to this location last Saturday within working hour according to Google, its closed... but it looks open in Google.
Name: C**** D********
Date: 2020-05-08 17:56:14
Rating: 1
Comment: They have on the website they are open so I drove 50 min to that location just to have the doors locked. They are not open for car registration.
Name: N***** N*****
Date: 2020-03-18 00:09:29
Rating: 2
Comment: Long lines. Customer service ok.
Name: J****** R***
Date: 2020-03-15 10:15:07
Rating: 4
Comment: They couldnt beat my insurance, State was cheaper.
Name: J***** E*******
Date: 2020-02-25 02:57:17
Rating: 5
Comment: Very oranized, and helpful, thank you so much.
Name: M** A****
Date: 2020-02-23 03:19:53
Rating: 5
Comment: Scotts was very helpful, Im glad I changed Auto insurance.
Name: r*** n
Date: 2020-02-22 22:33:28
Rating: 5
Comment: Easy to get what you need here without going to the DMV
Name: M****** R*******
Date: 2020-02-22 09:09:59
Rating: 5
Comment: Sometimes long wait but good service
Name: G*** S*******
Date: 2020-02-15 18:13:25
Rating: 2
Comment: This used to be a great AAA location, but not any more. Rude and condescending check in clerk, extremely under staffed. Ive been a AAA member for 14 years, but my most recent visit to this branch has made me question my decision to remain a member. Definitely do not reccomend this branch to anyone.
Name: S**** L****
Date: 2020-01-20 14:44:54
Rating: 5
Comment: Last time I was here it was fast and the employees are very nice. 👍
Name: R**** a******
Date: 2020-01-07 02:36:57
Rating: 5
Comment: Good service. Really friendly employees
Name: M**** M********
Date: 2019-12-30 19:50:47
Rating: 1
Comment: The service has been so bad lately that I cancelled.
Name: J**** B*****
Date: 2019-12-26 20:26:03
Rating: 5
Comment: Awesome service so quick and reliable like always thank you AAA..
Name: M*** L*** A**** P*******
Date: 2019-12-25 04:38:45
Rating: 5
Comment: Had to get a copy of my Van registration, for a 2003 Honda Odyssey, tan colored. Mine seem to go miss.I dont like to friend people on social media, sorry. Im constantly getting friend suggestions towards people Id never associate with and places Ive never even hungout.
Name: G** R********
Date: 2019-12-24 05:58:36
Rating: 4
Comment: Nice people there Daniel Bada was good help in the annuity department
Name: J**** P******
Date: 2019-12-07 05:34:44
Rating: 5
Comment: Great service hardly no wait . I got a great deal on my auto insurance....my agent stephanie Mackenzie was awesome. Very knowledgeable and she did a great job with our auto insurance policy. We got a great rate
Name: l p***
Date: 2019-12-04 04:08:37
Rating: 5
Comment: Insurance reasonably priced and some DMV services...Plenty of free maps and trip planning...
Name: H**** A****
Date: 2019-11-28 22:18:57
Rating: 5
Comment: So organized and the employees are very professional and also personal
Name: d*****
Date: 2019-11-23 02:13:33
Rating: 5
Comment: Great service didnt have to wait long at all .
Name: L****** L****
Date: 2019-11-17 05:35:07
Rating: 5
Comment: Super quick and great service! Totally beats the DMV
Name: S***** A****
Date: 2019-11-15 22:39:40
Rating: 5
Comment: Very clean and the blowers work great .This is the first car wash that has air guns to blow off extra water where your towel cannot reach ...give it 10 stars😁💲great price
Name: T****** L****
Date: 2019-11-05 17:01:46
Rating: 4
Comment: AAA auto club is awesome, quick fast service, with everyone smiling
Name: T****** W***
Date: 2019-10-28 23:50:59
Rating: 5
Comment: They were friendly and helpful and offered competative prices. And i called back several times with questions Id forgotten to ask previously and each time i was pleased to experience friendly curtious people who answered me thoroughly.no bullsh**. Iappreciated that. Also i feel safe driving, knowing i have the roadside assistance they are famous for. I shopped around and they were only $5 more than the cheapest place but its worth it to be insured by people with their reputation & the roadside assisstance.
Name: L** B***
Date: 2019-10-01 10:36:32
Rating: 3
Comment: I do like being able to pay my car registration here but the parking is limited.
Name: m*** s****
Date: 2019-09-25 07:25:30
Rating: 5
Comment: Love m cheapest insurance great service ...life savers in a pinch
Name: O**** V*****
Date: 2019-09-14 20:56:45
Rating: 1
Comment: Service sucks only reason. I. still have their membership is for the towing service. otherwise will have cancelled long time ago.
Name: T P******
Date: 2019-09-01 15:23:17
Rating: 4
Comment: Got in early to beat the crowd. Staff was helpful.
Name: P*** J******
Date: 2019-08-22 21:44:56
Rating: 4
Comment: Convenient to my house and easier to get into than the dmv
Name: A*** P*****
Date: 2019-08-03 22:37:21
Rating: 5
Comment: They are very efficient and fast. Everything was taken care of quickly. They have great Attitude. I give them the top Grade. Thanks AAA
Name: J******** S***
Date: 2019-07-12 00:37:12
Rating: 5
Comment: Excellent service. Friendly people
Name: A*** J****
Date: 2019-07-08 21:37:18
Rating: 5
Comment: I have always experienced a friendly, professional, and competent staff at AAA Chino, CA. I am very impressed by how pleasant, timely, and well operating this facility is. I think it is awesome!!! I think customers need to keep in mind certain times of the day are more crowded because no likes to take off work!P.S. If you go to dinner between 5-7 PM you are going to have to wait. Keep it all in perspective!
Name: J***** E********
Date: 2019-07-08 03:26:39
Rating: 5
Comment: The triple AAA representative (I forgot her name) that helped me over the phone on 07/07/2019 with my towing was amazing. She was extremely helpful in my difficult situation. She dispatched a towing company that unfortunately bumped into a emergency which would of been a 2 hour delay but they quickly fixed it and found me another towing company. AIRPORT MOBILE TOWING was extremely helpful and their representative DILLON was better than amazing. He represented both the towing company and AAA in the best way possible. Ideal employee. He truly representative the core values of AAA. I will be a AAA member for life. #TeamDillon
Name: L***** E*******
Date: 2019-07-03 00:11:49
Rating: 5
Comment: Friendly staff, i have been here twice, and have never had to wait a long time..
Name: R****** L******
Date: 2019-06-25 22:48:58
Rating: 2
Comment: Extremely slow I cant believe after all these years there still this unorganized and call people out of order for the same thing that you waiting for very disappointed been a member for 30 plus years
Name: J******* Z********
Date: 2019-04-06 18:12:50
Rating: 5
Comment: Very easy to get license plates renewed and everyone is very nice.
Name: L**** D******
Date: 2019-03-14 17:52:34
Rating: 5
Comment: They have great prices and if something happens they do take care of you. I love them.
Name: b****** g****
Date: 2019-02-10 07:26:33
Rating: 5
Comment: Always good service and employee s that smile
Name: J**** M******
Date: 2018-12-27 15:24:59
Rating: 5
Comment: Awesome plus check your benefits on premier you have a pet prescription discount and travel interruption up to $1,000 thats really Kool.....lots more look........
Name: J****** V
Date: 2018-12-01 06:55:32
Rating: 5
Comment: Their always quick and very friendly
Name: J****
Date: 2018-09-19 14:52:53
Rating: 2
Comment: Slow slow slow ...There are some lazy workers who do not strive to go the extra mile to help. Dont go on saturdays to this location . Plan on over a hour wait time or more when your told 20 mins 🤣🤣
Name: I** r***** b* n****** c*******
Date: 2018-08-01 17:00:41
Rating: 5
Comment: We had taken our automobile to a AAA approved repair facility in Redlands and The repairs were not satisfactory, so we called AAA to report the entire incident. We have been members for seven years and we had never done this nor have we been in a situation that this mechanic put us in and AAA was our only option. If they did not help us we were stuck with a broken truck. Andrew Larson in Chino took the investigation and listen to us. Today we received a refund for the repairs that we paid for and a letter thanking us for the opportunity to serve us. I have use AAA for seven years for many different reasons and they have always come through, but I can’t say enough about the care They took with my family. That truck is the only way we see our disabled son and My husband broke his back and has not been able to work so I am extremely grateful for the professionalism and concern of AAA. I’ve always said it’s the best money we spend every year but you guys have taken it to another level. Thank you Andrew
Name: D**** P****
Date: 2018-07-13 18:00:48
Rating: 1
Comment: SUPER POOR CUSTOMER SERVICE, WENT TO PICK UP MY STICKER, THE REP. SUCKS!!!!!!!!!!! THE LADY IN THE BLACK SWEATER ON 07/12/2018 WAS THE BIGEST b**** EVER!!!
Name: T**** B******
Date: 2018-04-15 22:11:13
Rating: 5
Comment: What would i do without them. My DMV THINGS handled, insurance and travel in one place. Absolutely couldnt live with out there road side service.
Name: A****** B******
Date: 2018-03-31 20:19:15
Rating: 1
Comment: Horrible customer service, told me wrong info I couldn’t pay with card or “plastic” the dumb lady said in the front, when I could of for my member ship, been waiting here now for 2 hours, longer then the dmv do not recommend coming here
Name: K******* C*****
Date: 2018-03-17 07:38:35
Rating: 5
Comment: Customer service you guys are the best. Went in for Title,registration,plates Gave me paper work to fill out 35 40 minute later all done 😎 5 🌟 thanks again.
Name: R**** P*******
Date: 2018-01-12 21:08:16
Rating: 1
Comment: I renewed my membership in November for my whole family. Cards were sent to the wrong address. After calling AAA 5 times since November I have been assured that the cards would arrive in 10 - 14 day. I still dont have my membership cards.
Name: J** C**
Date: 2017-12-27 00:15:20
Rating: 5
Comment: Easy and fast. Susana was very knowledgeable and anticipated all my needs.
Name: l**** d***
Date: 2017-11-08 13:43:40
Rating: 2
Comment: I only been there once, but the lady that help me was so rude. I will continue to drive out to Glendora AAA were the service is excellent.
Name: C**** p
Date: 2017-11-06 02:16:40
Rating: 4
Comment: We went a couple of weeks a go to pay for our tags since we kinda forgot lol, well you can only pay cash so be prepared. Apparently thats a DMV rule but it convenient that we can pay for it there. After we stayed to speak to someone in travel about insurance for a rental car, they only charge $9 a day!! We already have a rental booked for Thanksgiving weekend & its going to cost us $36 for 4 days not bad. Compared to the rental place insurance that costs $36 a day with them. Big difference people look into this.
Name: V****** B******
Date: 2017-10-30 15:50:00
Rating: 1
Comment: Theyll scam you out of money, an agent named Chris knew me n my husband barely got our licenses and he approved us anyway and they have a no approval unless licensed for at least 36 months- so we paid 90$ and a month later got a letter in mail saying theyre discontinuing our service with them and refused to reimburse our money that we couldve used to get insured somewhere else....this aint over Im taking them to small claims court...he needs to be fired!
Name: e** v******
Date: 2017-07-18 17:50:18
Rating: 1
Comment: I got there and there was nobody was there so I waited for insurance they had me waiting over 25 minutes and all of a sudden other people start showing up that barely walk in the door and theyre being seen before me i got so upset that I left I was there because my insurance is going up when I have a perfect driving record I dont have any driving tickets so please keep an eye on your policy Im definitely looking to go somewhere else keep it in mind Ive been with them for five years
Name: L**** C*******
Date: 2017-07-16 17:24:30
Rating: 5
Comment: Friendly staff. Reasonable and honest prices for travel and insurance.
Name: J** J* V***
Date: 2017-05-31 23:56:04
Rating: 3
Comment: Long wait and long line. very helpful and professional
Name: R****** S****
Date: 2016-04-16 00:15:16
Rating: 5
Comment: Friendly people, they answer all my questions when it was time to get a new insurance, a lot of discounts on your policy, and great benefits for being a member.
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