AAA Costa Mesa Insurance and Member Services

---

Name: R**** J*****
Date: 2024-04-12 16:07:57
Rating: 1
Comment: I got my son his frist aaa card when he was in Texas, pay with my credit card. Told aaa this is one time Charge only. That was 5 years ago. My son used the card one time 5 years ago. Frist 2 years, not change. 2022,2023 and this they changed my card all three years. My Fault for not looking at my bill. This is Recurring change that I did not ask for. Who is doing this.. So be careful. Always look at your bill. I been with AAA for 29 years and that didnt help.

---

Name: A***** B*****
Date: 2024-04-05 20:00:54
Rating: 1
Comment: Wish I could give zero stars.

---

Name: c**** h****
Date: 2024-03-24 20:26:56
Rating: 5
Comment: Could in no way have been better.

---

Name: B***** M
Date: 2024-03-19 21:32:27
Rating: 5
Comment: Came here for vehicle registration. Customer service was great and it took no more than 5 minutes.

---

Name: s****** m**
Date: 2024-01-30 20:07:58
Rating: 1
Comment: Shady people here. I needed to get insurance and at the time it was the cheapest for me at $330/m, I assume because of an accident on my motorcycle which I was not at fault for. I was in a rush and didnt care because I needed insurance. The man I spoke to asked me if I wanted the roadside assistant as well and agreed because why not? Ive only ever heard great things about it.While signing me up the POS asked me if I had anyone I wanted to give free AAA roadside membership to as well. Thinking this is cool I said yes. Gave him my friends name and he told me all done. Thought nothing of it. I finished the paperwork signed and sent it back. Well apparently because I gave him my friends NAME he added him to the excluded list on my insurance without telling me that he was going to do it. Tried to call back couldnt get a hold of the POS that I spoke to.Whatever I thought thats that its my fault for not reading the contract. Well nope. I havent had a single accident and only had one accident which was not my fault and over 2.5 years ago. SOMEHOW my insurance has increased from $330/m to $365/m after just 4 months with a renewal offer of $385/m.How in gods name does that make sense? I am almost 30 and I drive a freaking PRIUS FFS. Ive tried calling to cancel and was told that it would be a 10% FEE for what is owed on the balance. Well I said ok lets do it and was told I would have to pay $480 on a total balance of $1000 how in the hell does that math add up? Never ever going to recommend their dog insurance to anyone. Go with Geico, Wawanesa, Mercury or ANYONE. You will get a much better quote and no shady business practices.1/30/24Cancelled and paid my final bill 01/10/2024. Received a call today 1/20/24 saying that I still owed $245. Said i paid it and was told there was no payment. Check my bank statement and saw the withdraw and informed her and then magically did she see the payment made 1/1024. Told me it was applied towards my regular membership on accident. what????? I asked if i could get a receipt and she told me that they do not give receipts or payment confirmation. She said my bank statement is my receipt. what???

---

Name: K**** N*****
Date: 2024-01-23 01:03:10
Rating: 1
Comment: The only different between the DMV and this location is that the faster service … but still has the same unhappy miserable people work here. Sad

---

Name: C* M***
Date: 2024-01-01 18:43:11
Rating: 1
Comment: ⚠️Warning⚠️ This location is EXTREMELY unorganized. NO ONE in claims answers their phone OR RETURNS CALLS. The supervisor Irene 🤡 is absolutely horribly unprofessional and apparently the leader of DISORGANIZATION !!!! DO NOT GET AAA INSURANCE,,, their “legendary” service goal is exactly that, LEGENDARY HORRIBLE CUSTOMER SERVICE !!!! From their voicemails which are inaccurate as far as the days they are in, to the fact they DO NOT RETURN CALLS. This place is a JOKE. 🤡 The very last place I would choose to do business with !!! You never know how “good” your insurance is, until you file a claim. Let me tell you, these people are ignorant, rude, and lazy. 🤡💩🤥🤪

---

Name: O****** R******
Date: 2023-12-29 01:44:24
Rating: 5
Comment: Amalia Alanis at the Dmv department is nothing but the best customer service and on top of her work to Get things Done for you And helping you on any thing You need Shes the best and will definitely recommend her to anyone who needs Dmv assistance and paper work done with amalia alanis

---

Name: S******** A****
Date: 2023-12-12 23:25:15
Rating: 5
Comment: Ohhhh you saved my life. It was so fast I made it to work on time Thank you

---

Name: S**** K******
Date: 2023-11-27 23:48:47
Rating: 5
Comment: Smog Check - quick, very nice, and competitive rate!

---

Name: C****
Date: 2023-10-02 19:55:36
Rating: 1
Comment: This insurance company stinks. They tried to collect money from me for an accident I wasnt in. Someone gave them an incorrect plate number when they were in an accident and it happen to be my plate. I thought we cleared this up months ago with them and it was closed but last week a law firm started trying to collect from me. Someone there owes me an apology. I filed a complaint with the insurance commissioner of CA.

---

Name: C******** V****
Date: 2023-09-14 22:24:54
Rating: 2
Comment: Why the wait if I see more costumers then employees helping the faster the better for u guys

---

Name: E***** O******
Date: 2023-09-10 00:26:05
Rating: 2
Comment: Dont sign up with this comapny. After 25 years, they raised my car insurance rates 40% this year-- no accidents, no tickets, no claims, no reason.... just profit. I called, and someone tried to convince me it was inflation. At its worst, inflation was 7% last year. Im just so tired, and I really dont feel like finding another insurance company... but the rates plus the condescending, pathetic explination makes me realize its time to switch. I hope your shareholders are fat and happy.

---

Name: C******** H****** - D***** R******
Date: 2023-09-01 16:33:53
Rating: 5
Comment: Thank you AAA for the terrific and informative travel guidance from Ann Sims in your Costa Mesa office. We began our planning stage in Sept.& Oct. of 2022 for our travels this past June/July 2023. She assisted us in creating the best tour for Scandinavia, which included a few days ahead of time to visit with family in Sweden. It was decided to select the Tauck Tour since the main objectives was to see family, go to Denmark and visit the stunning fjords in Norway. The tour was a true success in every way: service, motor coach driver, weather (especially being able to see the glaciers & fjords), small tour group-great people, itinerary, hotels, food, tour guide and local tour guides, etc..We are now working with Ann on our travel plans for 2024. She is very professional, knowledgeable, patient, kind and enjoyable to talk with due to her travel experience. Thank you again!!G & C Higuchi

---

Name: V**** P******
Date: 2023-07-07 20:36:44
Rating: 5
Comment: I came here to get my Real ID Drivers license. This process can be painful at the DMV, however it was much easier and seamless here. This is my first time going to an actual AAA location and it did not disappoint.Big shout out to *Amalia Alanis* for all her help! She was very polite and sincere. She went out of her way to help me with the process.

---

Name: G**
Date: 2023-06-27 22:16:10
Rating: 5
Comment: Melissa R. was very helpful with my renters insurance claim. Made the process easy and stress free. If you need any help.. Ask for her... She will make it a smooth process and I highly recommend her.

---

Name: R** B*****
Date: 2023-06-21 13:41:34
Rating: 5
Comment: Fast (as insurance can be, anyway), professional, and actively searching for discounts that can apply. Helped me with my membership, auto insurance, and rental insurance all in one stop.

---

Name: N**** D********
Date: 2023-03-23 14:53:11
Rating: 1
Comment: Omg!!! Rudest kid ever. Look for her flannel shirt over tank top with her yoga pants on ... she is not only rude, she is highly incompetent. Do not go to this location

---

Name: M*** O****
Date: 2023-03-04 02:46:25
Rating: 5
Comment: Fast customer service

---

Name: A***** V*******
Date: 2022-09-10 19:45:57
Rating: 5
Comment: Love going here then to the DMV. They help one out so much, if I went to the DMV I would have to come back like 4 times.

---

Name: d d
Date: 2022-07-23 17:57:27
Rating: 1
Comment: There internal customer care practice leadership practice bully tactics ., Leadership have massive HR issues. Be aware ! use another company

---

Name: N****** M****
Date: 2022-07-22 19:04:37
Rating: 1
Comment: Angel Gomez said I was getting 170 premium for 250 comp. And 500 coll. Deductible and I signed up but when I got papers it said 250-1000. So I called angel gomez he said he would change with same premium amount. But when I got papers again it said premium went up to 30 dollars. I than called angel for a week straight and to this day no return call. Contacted manager Russ and he was rude with no explanation of why angel won’t return my call. As if my signing up was all they cared about. No mater what I wanted. Because it was a year contract. They don’t care about customer service just about getting your contract.

---

Name: R** V*
Date: 2022-06-28 18:50:29
Rating: 1
Comment: Smog checks here are a rip-off and theres always a line of people waiting. You can save $20 by going to the Campus Shell station on Baker St and theres no wait.

---

Name: S**** A****
Date: 2022-04-27 06:57:21
Rating: 5
Comment: One of the best AAA locations.Great crew!

---

Name: V****** A**
Date: 2022-02-13 03:00:57
Rating: 5
Comment: Very nice and helpful with my mom. Good prices

---

Name: C****** D*******
Date: 2022-02-05 07:03:16
Rating: 5
Comment: They were very considerate and helpful with answering my questions and getting my insurance taken care of.

---

Name: C******** A L
Date: 2022-01-25 01:02:28
Rating: 5
Comment: Very good service, they went above & beyond to help me with DMV services.

---

Name: T* O***
Date: 2022-01-14 19:52:00
Rating: 5
Comment: Great service, all staff was super nice and easy to talk to.

---

Name: C**** M****
Date: 2022-01-01 22:34:23
Rating: 5
Comment: My go-to place for smog certification then inside for DMV license tags

---

Name: L***** A**
Date: 2021-12-31 22:22:56
Rating: 5
Comment: I came in with a low tire pressure and asked for a smog check as well. I didn’t have my DMV papers with me but the gentleman working there was extremely nice and helpful. We had a nice conversation and he genuinely care about me and my car. I came here around 2:30pm on a Monday and there was no wait. Smog check and tire check took less than 20 minutes.

---

Name: P******* D********
Date: 2021-12-27 19:07:43
Rating: 5
Comment: I came through the door and was greeted immediately. I was directed to a window with one person ahead of me. I got to the front in about a minute. She took my information and directed me to a large waiting area where I waited to be called. I waited, comfortably, for about 10 minutes. I was called, I paid for my registration and was out the door. Total time about 15 minutes.

---

Name: S****** A********
Date: 2021-12-08 20:06:05
Rating: 5
Comment: I was able to get a smog check and then go into AAA to get my car registration renewal.

---

Name: T***** T*****
Date: 2021-12-08 02:21:36
Rating: 5
Comment: Went in to get car registered. Due to my unique circumstance they were unable to help me, but guided me to the right location to get it taken care of. I was able to get smog done at this location. Very friendly, greeter at front, no lon lines when I went in. If it can be done here and you can avoid the DMV, always worth it.

---

Name: J****** H*******
Date: 2021-11-29 03:57:08
Rating: 5
Comment: I went on Wednesday and was in a bit of a hurry, I saw a long line but they had me in and out of in about 10 mins, good quick service

---

Name: c**** o*****
Date: 2021-11-27 05:00:27
Rating: 5
Comment: Always get good help, and thats what Im looking for

---

Name: R**** H*******
Date: 2021-11-16 21:34:52
Rating: 5
Comment: Love using AAA Costa Mesa for registering my vehicles. Thank you for making the DMV process easy.

---

Name: S* Y***
Date: 2021-11-02 23:25:03
Rating: 5
Comment: In n out within 20 min. very efficient and helpful and kind. nice!

---

Name: J** Z***
Date: 2021-10-25 01:02:26
Rating: 5
Comment: We went in to take care of a couple things dealing with our insurance. Everyone that helped us was extremely pleasant and very helpful.

---

Name: M****** R********
Date: 2021-10-24 07:19:22
Rating: 5
Comment: Super fast and friendly customer service!

---

Name: D****** V******
Date: 2021-10-16 04:40:13
Rating: 3
Comment: I have had a great experience with their membership and auto insurance services.Had quite a few disappointing experiences with the local agents at this location that handled our home owner insurance.

---

Name: J**** H
Date: 2021-10-10 02:53:00
Rating: 5
Comment: This is the quickest place Ive ever been too.. and every employee has been so helpful and kind

---

Name: M** L***
Date: 2021-09-06 23:08:09
Rating: 5
Comment: Great customer service all the time.Easy process to get your car license stickers or anything from DMV processes/concerns

---

Name: m*** m********
Date: 2021-09-02 02:50:00
Rating: 5
Comment: Paid our car registration renewal. Easy, peasy!. We have been loyal customers of AAA and will continue to do so.

---

Name: L***
Date: 2021-09-01 22:46:17
Rating: 5
Comment: Johnathan Peoples was super amazing! Awesome customer service and very knowledgeable!! Thank you for all ur help!!

---

Name: D** R***
Date: 2021-09-01 02:42:52
Rating: 5
Comment: Love the service ❤ ♥ 😍 in and out to pay Registration

---

Name: G*** S****
Date: 2021-08-20 23:59:37
Rating: 5
Comment: Their dmv works better than dmv.

---

Name: Z**** W*****
Date: 2021-08-14 05:40:54
Rating: 5
Comment: Another service at AAA is travel.I booked flying ticket and was easy and very organized 👌. I like organized things!

---

Name: L*** C********
Date: 2021-08-10 17:14:19
Rating: 5
Comment: I’ve been with auto club for 35 years ! But went to another auto insurance once looking for a better rate and coverage which I regretted very much so I came back to never leave again, I’m very pleased with AAA plus the convenience to get smog check on my car and all my DMV needs done there also and if you go to their office everyone is so nice and eager to make you feel at home and oh ! I almost forgot the famous road service which made them popular and well known for, listen I can keep going on and on with so much more but I don’t want to sound like I’m getting paid to say this just go see for yourself

---

Name: j******
Date: 2021-08-10 01:54:26
Rating: 5
Comment: Had to register the car, I was in and out faster then I would have been able to find a parking spot at DMV. AAA youre the best!!

---

Name: S****** N*******
Date: 2021-08-04 21:50:26
Rating: 5
Comment: I issued my international driving permit. Easy and quick service. Also everyone is kind.

---

Name: V***** P*****
Date: 2021-08-02 22:57:21
Rating: 5
Comment: AAA Branches are always a pleasure to visit, coz of their nice offices and always pleasant and courteous staff. And surprisingly one doesnt have to wait too long as all staff know their job well, though you wouldnt have minded the wait 😃

---

Name: T L*
Date: 2021-07-28 13:42:36
Rating: 3
Comment: Needs a thorough cleaning. Nice people work here.

---

Name: E*** T****
Date: 2021-07-25 00:56:08
Rating: 5
Comment: Love AAA, they have the best deals on auto insurance, road side assistance, travel, & now they have a credit card you can earn points and cash back with. So awesome!

---

Name: E**** M*****
Date: 2021-07-22 11:25:36
Rating: 3
Comment: Hey There, Most Of The Time AAA Would Get 5 Stars. However My Latest Visit Was Hella Disrespectful.. Apparently theres a promotion and giveaway a very nice traveling bag. Cool. Only requirement to receive the traveling bag is you sit for 15-20 minute interview on receiving insurance from AAA. Cool. However once I asked to receive my bag another employee she came out with two small bags look like they from 99 cent store and had AA A stamped on them and attempted to hand me that. Immediately I said oh no I want that other Style One. Guess what she said then yall. Well did you read by any insurance I said no had nothing to do with the promotion she going to tell me okay I got one for you but make sure you come back with your wife to get the insurance.She should know I aint going back down there

---

Name: E**** R*****
Date: 2021-07-07 05:44:53
Rating: 5
Comment: Employers are very friendly it took me 15 minutes to take care of what I had to take care

---

Name: A****** P****
Date: 2021-06-11 19:35:35
Rating: 5
Comment: Always great experience dealing with customer service.

---

Name: I******* L****
Date: 2021-06-09 19:58:32
Rating: 5
Comment: Carla Nordstrom is an asset to AAA. I had an issue which required immediate attention in my opinion. Carla was super genuine, friendly, helpful, and knowledgeable. She explained AAAs resolution process to me in great detail. I immediately felt comfortable speaking with Carla, you get a sense that she cares right away. Excellent service was provided with a AAA+++ attitude.

---

Name: N******* p***
Date: 2021-06-09 02:41:26
Rating: 5
Comment: Dmv services are more that enough reason to pay for membership alone. 50 bucks to skip the dmv line yes please.

---

Name: A***** G*****
Date: 2021-05-29 03:23:09
Rating: 5
Comment: Great, personnel very polite, process was fast and best if all no waiting in line for hours.

---

Name: s**** f* J**** M****
Date: 2021-05-25 22:37:03
Rating: 5
Comment: Went to get my vehicle registration renewal. Green Tags 2022- nice!Also got some maps for travels. 👍🏽🤩

---

Name: H**** K
Date: 2021-05-25 20:36:13
Rating: 5
Comment: The AAA office here is great! There is a smog check center and everyone is always so helpful! Highly recommended!

---

Name: M******* r****
Date: 2021-05-22 20:06:23
Rating: 5
Comment: Judy Torres, was great very helpful.Thank you so much Judy for all your help.Will be back to this location,because of you.

---

Name: M*** H****
Date: 2021-05-21 19:41:50
Rating: 5
Comment: In the last few years, I have gotten my car smogged at the Auto Club on Harbor Boulevard in Costa Mesa. Today was the third time. Each and every time, the gentleman who staff that area have been amazing. They are professional, courteous and informative. It was quick, easy and also inexpensive compared to other providers. I highly recommend you use them.

---

Name: L**** H*****
Date: 2021-05-18 17:28:01
Rating: 1
Comment: Tried to call to see if we needed an appointment to use smog check. Virtual assistant hung up on us twice before launching into an explanation of what smog check was and then telling us no one was available and hanging up on us again. Operators cant get covid-19 over the phone and this use of a virtual assistant instead of keeping humans is a needles cash grab. We are now looking into other options for our insurance needs.

---

Name: S****** R*****
Date: 2021-05-07 22:11:04
Rating: 5
Comment: Take care of all you DMV needs at AAA - they are happy and friendly and helpful. A great example of private industry completely outperforming the government in every measurable way. 👏🏼 Bravo AAA. You guys are the best.

---

Name: L*** R
Date: 2021-05-05 06:53:46
Rating: 5
Comment: I love the many services provided by AAA.Insurance and membership, I highly recommend them to everyone! The ability to take care of many DMV services at AAA is extremely helpful and a time saver.

---

Name: N***** C***** C*****
Date: 2021-05-05 00:03:07
Rating: 5
Comment: My representative, Mary exceeded my expectations. She knew exactly what I needed to benefit my needs. Thanks MaryT., Costa Mesa.

---

Name: D***** S*****
Date: 2021-05-04 00:17:47
Rating: 5
Comment: Fairly quick service, line not too long and associate was very friendly and helpful.

---

Name: a*** y****
Date: 2021-04-26 20:06:10
Rating: 5
Comment: It was great. The lady was very nice and she helped me to fill it out my registration

---

Name: R****** F******
Date: 2021-04-23 12:38:55
Rating: 5
Comment: Very helpful we got what we need to get done and were in there and we are out very quick and then my girlfriend had left something the document that they were very understanding so we had to go back twice and then they took care of the problem we were both happy

---

Name: D**** L****
Date: 2021-04-17 21:01:33
Rating: 5
Comment: Service was amazing! Krissy was knowledgeable and very helpful!

---

Name: E**** J*******
Date: 2021-04-17 20:29:40
Rating: 3
Comment: Unfortunately had to wait outside with a mask on for 15 minutes in order to renew my DMV. Even though there were at least 18 service windows, they only allowed one customer at a time.

---

Name: D*** P****
Date: 2021-04-13 22:56:36
Rating: 4
Comment: Very convenient for one stop Smog testing and same day registration renewal. Theyre very Covid oriented now, which seems to be everywhere so Im used to it. Luckily I went early so it was easier to get through without much delay.

---

Name: J***** & L***** R**
Date: 2021-04-13 16:40:01
Rating: 5
Comment: Yanira was just about the nicest person Ive ever met. I needed to change my registration from Washington to California, and she gave me all the info I needed. She was very professional and personable.

---

Name: S**** B***
Date: 2021-04-09 21:34:23
Rating: 5
Comment: Great customer service! Very good experience

---

Name: S***** M*****
Date: 2021-04-06 22:27:38
Rating: 5
Comment: The people that work there are extremely helpful and want to help you: the comsumer: get the best deals they have to offer. I5 was almost closing time one day when i walked in and asked about a handicap placard. Not only did they answer all my questions regarding the placard, they asked me about my auto insurance.AAA came through with a much better deal for me than Gecko who i)- had been with. That right there was a no-brainer for me to switch to AAA. That employee stayed almost an extra hour after they closed to do that for me. Customary service I would rate: as a 10 on a scale from 1-10. Nobody respondad in. a in negative interfere. Ç :

---

Name: J*** H*****
Date: 2021-04-05 17:58:24
Rating: 5
Comment: Had a smog and paid registration in less than thirty minutes! Everyone was friendly and efficient.

---

Name: G****** V*******
Date: 2021-03-22 23:51:31
Rating: 5
Comment: Very good service there quick and very helpful and nice and respectful 👍

---

Name: B******* D******
Date: 2021-03-17 18:51:34
Rating: 5
Comment: Well organized following social distance regulations. Was in and out 20mn

---

Name: S****** T*****
Date: 2021-03-06 21:10:56
Rating: 4
Comment: Wanted my tags in hand. Went in paid (only negative thing, cant use your debit card, only cash or credit card) got my tags...yay. Like that theyre taking covid precautions. Friendly and professional.

---

Name: t*** H********
Date: 2021-02-28 12:19:31
Rating: 5
Comment: Carlos from this branch is awesome. Great with customer service and always tries to assist you in any way possible thanks 👍

---

Name: w************
Date: 2021-02-24 01:01:07
Rating: 5
Comment: Got my smog done . So easy thanks aaa

---

Name: C***** C*******
Date: 2021-02-22 22:40:58
Rating: 5
Comment: I love this place I wish I would have joined years ago

---

Name: I***** v***
Date: 2021-02-14 17:35:11
Rating: 5
Comment: Very good service, 17 years with them and still going.👍👍

---

Name: D***** K***
Date: 2021-02-01 05:29:51
Rating: 5
Comment: Great service at the smog check station and in the office. Very professional, helpful and organized in the midst of the pandemic. Very well done!

---

Name: I*** N*******
Date: 2021-01-24 20:13:00
Rating: 3
Comment: I thought I was going to save money with this insurance but they charge more than all State. So I will stay with all State.

---

Name: C********* H******
Date: 2021-01-23 01:17:40
Rating: 5
Comment: Its always a Good Experience.Everyone is very helpful...

---

Name: C****** L*******
Date: 2021-01-19 00:22:43
Rating: 5
Comment: I have worked with all departments of the Costa Mesa AAA office. DMV, Travel, Insurance (Home and Auto). They are just the best! I think I have a complicated problem and they take care of it, just like that. Cant say enough good things.

---

Name: M*** O*****
Date: 2021-01-16 15:36:00
Rating: 5
Comment: The level of service and convenience here is so much better than the DMV. I will be a member for life.

---

Name: D**** H*****
Date: 2020-12-30 20:23:37
Rating: 5
Comment: Always been a pleasnt & cheerful experience. Technician gave me very helpful information about selling my truck,AAA offers things I wasnt aware of.Thank you for your help 😊

---

Name: K***
Date: 2020-12-18 07:19:32
Rating: 5
Comment: Great Gourmet Coffee & hot Chocolate ! Etc. ! Customer service is Superb !

---

Name: J** R****
Date: 2020-12-17 22:33:18
Rating: 5
Comment: Excellent service every time. Better then the DMV hands down.

---

Name: S**** K**
Date: 2020-12-06 11:58:36
Rating: 4
Comment: Very helpful. Especially with DMV stuff. Worth the membership fee.

---

Name: S**** W****
Date: 2020-11-12 06:41:05
Rating: 4
Comment: Most helpful moving teal chevy Truck

---

Name: D****** S*****
Date: 2020-11-05 14:17:41
Rating: 5
Comment: Love not having to go to the DMV to register my car.

---

Name: C***** N***
Date: 2020-11-05 02:05:44
Rating: 5
Comment: Very busy and helpful. Sensitive to distancing!

---

Name: B****** B*****
Date: 2020-10-28 21:07:54
Rating: 5
Comment: The young ladies who helped me were VERY HELPFUL. GOT MY SMOG DONE TOO. QUICK AND NO FUSS...

---

Name: G*** C*******
Date: 2020-10-27 18:33:33
Rating: 5
Comment: My license plate was stolen and they replaced them right there.😁

---

Name: B*** R****
Date: 2020-10-26 19:10:29
Rating: 5
Comment: Dont go to the DMV thats why you joined AAA ! Very friendly, helpful people there.

---

Name: A***** B**********
Date: 2020-10-21 00:14:16
Rating: 5
Comment: Super helpful - why wait in line st the DMV when AAA offers way more than just registration, plus the people are awesome & the location is right next to the freeway - highly recommended!

---

Name: J**** G****
Date: 2020-10-19 18:35:10
Rating: 5
Comment: Great place to get your insurance from them movie, home insurance too. Whatever you need.

---

Name: A******* H***
Date: 2020-10-12 15:06:05
Rating: 5
Comment: Customer service is great I just stopped in with a few questions everybody was very nice store. very clean I didnt have to wait in line.

---

Name: R*** V*****
Date: 2020-10-08 22:57:18
Rating: 1
Comment: The roadside assistance has become laughable. Never on time, discourteous and awful drivers (I am looking at you, Hadley Towing). When I was young AAA was the gold-standard for service, but no longer. they are the absolute WORST!

---

Name: A****** C*******
Date: 2020-10-05 20:42:21
Rating: 1
Comment: Customer servic knowledge is the worst, one representative tells you one thing and another representative tells you different..

---

Name: D******* B*****
Date: 2020-09-29 00:43:04
Rating: 5
Comment: Front greeter helped send me to the right window and everything went very smoothly

---

Name: M***** P*******
Date: 2020-09-28 22:18:06
Rating: 5
Comment: I went there for dmv transfer, the girl at #1 cubicle, shes really nice and professional, . Thanks to triple A and the all crew

---

Name: F*** S******
Date: 2020-09-18 21:53:48
Rating: 5
Comment: I have been a member for 35 years and it has been worth it. Not only the roadside assistance but their insurance and DMV services are a plus! Some locations offer smog testing too!

---

Name: M**** H***
Date: 2020-09-13 20:44:31
Rating: 5
Comment: Always saves me so much time in comparison to going to DMV

---

Name: Y** O* c*****
Date: 2020-09-10 15:25:58
Rating: 5
Comment: Got a car registration after waiting only 5 minutes. Staff was helpful, kind and efficient☺

---

Name: C****** W****
Date: 2020-09-06 19:27:13
Rating: 2
Comment: You can enter unless you answer several questions, surprise they do not take my temp.

---

Name: C******* L***
Date: 2020-08-18 22:51:09
Rating: 5
Comment: Its great there. They make everything so easy.

---

Name: M***** R*****
Date: 2020-08-15 20:28:04
Rating: 5
Comment: Always helpful people ready to help you getting a plane ticket or a better lower price in car insurance

---

Name: M****** H******
Date: 2020-08-10 20:27:43
Rating: 5
Comment: I had a good experience at AAA in CoViD-19 mode. Things were handled as quickly as possible while maintaining CoViD-19 distancing. All the employees were friendly and helpful.

---

Name: M*** S*****
Date: 2020-08-07 22:10:38
Rating: 2
Comment: I am a long time member of AAA, having home and auto insurance with them.I think the management of this facility has forgotten the importance of making the customer happy because of their interpretation of pandemic guidelines which are now causing the customer to be treated like we are subservient to their authority, even at the risk of violation of HIPAA and other legal rights. Due to their insistence of wearing a mask in a manner that my vision was obscured, I ran the risk of personal injury due to this impaired vision.

---

Name: M******* D*****
Date: 2020-07-19 16:16:59
Rating: 5
Comment: Social distancing was in place, I felt safe and the staff were very friendly and informative about the new standards. I went for a title transfer, which they do here as part of their DMV services, SO MUCH less hassle and time to go here for anything DMV related. Im always grateful and the membership is worth it just for the DMV aspect of AAA! Thanks for the help and for helping me feel safe during these changing times when we still have to take care of our responsibilities. 👍🇺🇸🙏

---

Name: C******** B****
Date: 2020-06-27 02:03:59
Rating: 5
Comment: Covid-I9 safe environment. Fully staffed helps minimize time in the facility.

---

Name: D**** D
Date: 2020-06-19 23:51:20
Rating: 5
Comment: Best Value for the money!I highly recommend roadside service for around $50 a year. Absolutely will not be without. Plus all the DMV services!Guaranteed satisfaction!

---

Name: M****** L***
Date: 2020-06-18 04:39:20
Rating: 5
Comment: Remember for 20 years love their DMV service

---

Name: J*** B******
Date: 2020-06-16 23:42:50
Rating: 5
Comment: Easy Peasy. Idk if its this location or what, but Ive been coming to this AAA last 4 years & I never wait that long. The most Ive waited is 20 mins or so, but the last couple times, its only been 5 mins +/-.So!The wait isnt bad, the staff is super nice, friendly & helpful, theres always parking & theres even a Smog Check spot right nextdoor (literally, in the AAA parking lot).Definitely the best AAA location Ive been to.

---

Name: J*** Y**
Date: 2020-06-08 21:25:57
Rating: 5
Comment: Always so quick and everyone is pleasant. Go here every year to smog and register my tags for the car!

---

Name: S***** S*******
Date: 2020-06-06 01:18:45
Rating: 5
Comment: Great place for Smog Check! Very quick and efficient service, very knowledgeable staff.

---

Name: J***** G***** A**** I***
Date: 2020-05-21 21:27:09
Rating: 5
Comment: Great place to be a member if only for their DMV services. I own an old muscle car and they have towed it for me, the tow truck drivers are very careful.

---

Name: N*** R******** (***********
Date: 2020-04-22 17:41:31
Rating: 2
Comment: I had an auto insurance policy that kept getting raised through the year even though I hadn’t had anything to report to them. Dropped out auto policy because of all the surprise raises, If not for the discounts there would not be a second star on the rating

---

Name: R D****
Date: 2020-03-13 05:23:02
Rating: 5
Comment: People too professional very happy with the service thank you

---

Name: t** j*****
Date: 2020-03-02 09:29:46
Rating: 4
Comment: Great place to get your registration fast convenient

---

Name: S**** H**********
Date: 2020-02-02 17:21:36
Rating: 5
Comment: Best insurance company Ive had. Love they can handle most DMV transactions as well!

---

Name: J
Date: 2020-01-24 07:30:51
Rating: 5
Comment: Love AAA for the tow service and the DMV services they provide at the many offices they have. Staff are always very friendly and the waits are very short generally. Its totally worth at least the membership if you dont want insurance through them.

---

Name: H***** L****
Date: 2020-01-18 22:06:38
Rating: 5
Comment: Great service, great people. Thank you Julie for your help.

---

Name: R**** D********
Date: 2020-01-10 21:34:31
Rating: 5
Comment: I have AAA for the roadside assistance & Auto insurance. At the Harbor Blvd. location I am always waited on in a timely fashion & they offer so many services it a great source for a one stop shop! Thank You All

---

Name: D** G*****
Date: 2020-01-06 07:30:44
Rating: 5
Comment: Always easy and rarely a line . I have never had negative experience with AAA . People are kind and helpful . I

---

Name: P****** d* G*****
Date: 2019-12-28 20:29:09
Rating: 1
Comment: AAA has gone down. What used to be a great service oriented company turned into pass the buck culture.

---

Name: s***** 5**
Date: 2019-12-17 00:29:14
Rating: 5
Comment: I I dont have to go to the DMV. And AAA greats you with a smile. What more needs to be said

---

Name: J** T*****
Date: 2019-12-04 05:17:37
Rating: 5
Comment: This branch on Harbor Blvd in Costa Mesa has a fast track for auto registration renewal. I was in and out in 15 minutes.

---

Name: B**** N**
Date: 2019-12-02 21:24:27
Rating: 5
Comment: This is the best place to get your dmv paperwork done.

---

Name: M**** B****
Date: 2019-11-24 05:59:32
Rating: 5
Comment: This was fast. The place was empty. We were the 1st in line and done in 5-10 minutes. So much better then the DMV!!!!!

---

Name: D*** T***
Date: 2019-11-14 00:07:11
Rating: 5
Comment: Peter is good technician smog check. The renew vehicle registration with smog check happened really quick. Finishing my smog check $55 (by credit/debit without any transaction fee, cash, and check) in second time because my car lost oil cap. 2nd smog check is included in the above $55. After finishing the smog check test we brought the documents to the building nearby. Paying the DMV renew vehicle registration fee by only cash or check, we got new sticker right away together with temporary renew registration certificate. All the process is really fast and conveniently with the diligence of AAA staffs. After all I myself thanks for your reading my review.

---

Name: s***** s****
Date: 2019-10-26 18:32:18
Rating: 5
Comment: Dan the driving instructor is awesome. My son is in good hands.

---

Name: L*** W***
Date: 2019-10-19 02:34:56
Rating: 5
Comment: Very fast, quick service at desk and at the DMV window.

---

Name: D*** Y****
Date: 2019-09-13 02:06:48
Rating: 5
Comment: Great place to get your DMV stuff taken care of

---

Name: E***** S***
Date: 2019-09-11 01:28:44
Rating: 5
Comment: This AAA office is great in and out 5 minutes and people are great there and polite

---

Name: B**** V*******
Date: 2019-08-11 04:42:59
Rating: 5
Comment: Friendly and at this location good parking. Decent DMV service time.

---

Name: P**** A*****
Date: 2019-07-21 06:38:34
Rating: 3
Comment: Annual visit to renew my International Driving License. Bring your passport sized pics because the Auto Club charges about double what Costco charges.

---

Name: N**** y***********
Date: 2019-07-14 02:56:04
Rating: 3
Comment: About half the time I am very happy with aaa. Once I got skipped and another they told me no to go to DMV. DMV is hell so I was not too happy. I still have aaa membership, but I cringe paying the renewal fee.

---

Name: J*** R*****
Date: 2019-07-09 17:10:53
Rating: 5
Comment: Great service. Very delightful people.

---

Name: D***** S*********
Date: 2019-06-29 04:26:12
Rating: 5
Comment: Love AAA from the free maps to the DMV services to the trave agency, only the best.

---

Name: S**** L**
Date: 2019-06-08 19:44:49
Rating: 5
Comment: Its on a Saturday morning around 10:15 AM. Only 5 minutes wait. Got my out if State bike inspected & registered in less than 30 minutes. Great service.

---

Name: A***** S*** J**
Date: 2019-05-15 18:01:45
Rating: 4
Comment: Nice office with plenty of staff to help you with out a long wait.

---

Name: V** W*****
Date: 2019-05-14 23:04:27
Rating: 3
Comment: Smog check about twice the price of other facilities. Appointments not available. No advantage for AAA members.

---

Name: M****** D*
Date: 2019-05-09 14:40:17
Rating: 5
Comment: One stop for all I needed 👍 great place great service 😊👌.

---

Name: K**** L*********
Date: 2019-04-04 10:16:52
Rating: 5
Comment: Best place to do your DMV !!! No major lines or waiting for hours on the phone to make an appointment. In and out in less than an hour, most of the time less than 30 minutes

---

Name: E* M****
Date: 2019-02-14 20:59:31
Rating: 5
Comment: I got my car smog check done here with Pete. He was very helpful and I am glad he was there to point out what fixes the motor needed to pass. In side when I got the DMV title transfer done, Beth was also very helpful. Thank you both for a great job, Well Done ! ! !

---

Name: J* G*******
Date: 2019-01-17 19:03:01
Rating: 5
Comment: Love my AAA. The card is so worth it to have if youve ever been in a line at the DMV.I do all my stuff there that I can. Takes hours off my time! You also get discounts at various places with your card you can get a magazine to tell you where. Last time I was there it took me less than 15 minutes compared to three or four hours at the DMV.To me it is well worth it!!!

---

Name: T***
Date: 2019-01-14 08:16:21
Rating: 5
Comment: Thanks AAA for making it easy to do dmv transactions with out the long lines. Good service and friendly knowledgeable staff.

---

Name: J** H*
Date: 2018-12-29 22:40:44
Rating: 5
Comment: Fantastic! Beth was AMAZING. All the staff was great. Wonderful help and assistance.

---

Name: K**** K******
Date: 2018-12-08 18:07:46
Rating: 5
Comment: Quick and easy. Total loss settlement related issues are third floor, so you dont have to wait in line at the normal entry point.

---

Name: V******* P*****
Date: 2018-12-05 01:51:21
Rating: 5
Comment: Great service. I visited the car insurance department but have used the travel service as well. Top notch.

---

Name: A** E*
Date: 2018-11-28 23:39:51
Rating: 5
Comment: Really fast and Friday service. I tried to make an appointment with DMV, but the wait was ridiculous. I was in and out of this office in 15 minutes.

---

Name: M******* M*****
Date: 2018-11-06 16:25:53
Rating: 5
Comment: I had the pleasure of Beths help today with my vehicle registration. She has wonderful customer service skills and a very sweet disposition. She explained everything in detail and was beyond helpful. Shes a wonderful asset to AAA.

---

Name: C***** A******
Date: 2018-10-02 23:49:09
Rating: 5
Comment: Got in, smog checked, very quick service and got out with my tags. If you go to the DMV then something is wrong with you.

---

Name: K***
Date: 2018-09-27 00:47:16
Rating: 5
Comment: I had the best experience at this branch today. Judy was patient with me & all my paperwork regarding a transfer of title, a change of membership from my deceased husband to me & registration of a vehicle. She explained everything thoroughly & with compassion during a difficult time for me. Thank you Judy

---

Name: G**** B********
Date: 2018-09-18 19:23:03
Rating: 1
Comment: The worst customer service ever! The supervisor Andrew Durer told me it was “slander” to give a poor review. The manager Patrik Runo was condescending and was to send a detailed email and sent a generic one. Can’t imagine if I got into an accident. Do yourself a favor and get insurance at any other company. This won’t even let me give them 1 star!!

---

Name: A***** G*******
Date: 2018-08-29 10:39:07
Rating: 5
Comment: Theyre very good at what they do there and there faster than the DMV I love having AAA they treat me very well thank you very much very hard workers.

---

Name: S** C******
Date: 2018-08-26 03:03:03
Rating: 5
Comment: Amazed with the speed of service. Very respectful and helpful staff.

---

Name: I**** M******
Date: 2018-08-03 20:08:01
Rating: 2
Comment: Would be great if I could get through. Tried various times to call this location and I sit on hold for 20 min +. im moving on with these guys...

---

Name: M****** K*****
Date: 2018-07-22 01:07:42
Rating: 5
Comment: How can you beat the service and not having to go to the DMV to renew your plates.

---

Name: J*** c*******
Date: 2018-07-09 22:09:45
Rating: 5
Comment: Quick service, a void regular dmv by coming here.The best!

---

Name: C***** O****
Date: 2018-07-05 22:00:14
Rating: 5
Comment: Very helpful and friendly, way better and faster then the DMV for all your registration needs, land or sea!

---

Name: G***** M*********
Date: 2018-07-01 01:07:00
Rating: 5
Comment: They took care of all my needs from the time I entered till the time I was done they made me feel important..

---

Name: S** J*****
Date: 2018-06-27 21:49:35
Rating: 5
Comment: Very helpful, professional staff. Used smog check, was finished very quickly, was able to get registration renewal sticker immediately.Pleasant experience.

---

Name: D****** S*****
Date: 2018-06-05 09:25:54
Rating: 5
Comment: Have great auto insurance. Travel desk you can trust. Of course, the AAA card for towing, jumps, battery and a gallon of gas on the get.

---

Name: B***** C*****
Date: 2018-05-31 21:43:46
Rating: 5
Comment: Always great customer service and have never walked away disappointed. Love the smog services. Their service men out there are top notch

---

Name: R**** A*******
Date: 2018-05-16 18:25:34
Rating: 5
Comment: This place is like heaven, they took care of everything right on the spot for me! I started by getting a membership(like 10min) they I got a copy of my registration(5min) I was in and out in about 20min including the time i had to wait in line. Totally beats going to the DMV where I would have been waiting for 2+ hrs at the least. Defenitly returning here

---

Name: P*** T
Date: 2018-05-14 23:29:16
Rating: 5
Comment: Love this place, always go the extra mile to help in any way they can. Would never even consider going anywhere else for my insurance or DMV needs.

---

Name: b**** s****
Date: 2018-05-09 05:54:35
Rating: 5
Comment: Wow... Incredible... One of the most pleasant experiences, customer service speaker I have ever had. The office was well decorated for enthusiastic vacation seekers. Was inside door to door no more than 5 minutes to obtain license plates that the State of CA destroys when delivered to an incorrect address. The gentlemen at the front desk who checked me in, and I believe the young lady Amanda was so incredibly wonderful and efficient. Strongly considering switching all insurance needs to AAA.

---

Name: C******** *
Date: 2018-04-09 00:45:00
Rating: 4
Comment: Friendly and courteous staff. They do their best for all my DMV needs! Wait times are usually 5-15min depending what time you come in. Plenty of parking outside!

---

Name: M***** W***** P****
Date: 2018-04-07 21:25:20
Rating: 2
Comment: AAA is wonderful - the service at this location not so much...overcrowded, under staffed, and you have to stand in line be be served...

---

Name: D**** E****
Date: 2018-03-08 16:46:04
Rating: 5
Comment: Always friendly and helpful! Its the BEST place to bring your car!

---

Name: D***** W****
Date: 2018-02-14 07:36:24
Rating: 5
Comment: Always friendly and efficient.They offer many helpful servicesYou are nuts if you wait in the DMV line.Have all my cars smogged at AAA then walk inside, pay, and get my sticker

---

Name: C*** D** M**
Date: 2018-02-12 22:18:01
Rating: 5
Comment: Only get maps and do DMV stuff there but always a good experience. Helpful friendly staff.

---

Name: S*** A*****
Date: 2018-02-11 22:16:23
Rating: 5
Comment: Fast and efficient, offers many services to members such as smog testing and vehicle registration

---

Name: R**** s****
Date: 2017-12-26 17:04:36
Rating: 5
Comment: Love this insurance really nice people need to talk to someone ask for jon his really helpful explains every detail

---

Name: A****** S*******
Date: 2017-12-25 03:01:22
Rating: 4
Comment: Much shorter lines than at the dmv. Also a smog check station on premises for members.

---

Name: V****** L****
Date: 2017-12-08 22:59:56
Rating: 5
Comment: Always fast, quick, amazing service! Hard to top what they have to offer.

---

Name: A***** V******
Date: 2017-12-05 18:32:59
Rating: 5
Comment: They have awesome customer service I didnt wait long and it was quick. The guy who helped was awesome cause my daughter kept eating his chocolate kisses 😂😂. For full coverage Im paying 116 month . Not bad very satisfied

---

Name: N***** E******
Date: 2017-11-11 16:30:32
Rating: 5
Comment: Wonderful, helpful, friendly people to assist you. Great atmosphere. Enjoyable, comfortable place to be if you have to wait.

---

Name: N***** S********
Date: 2017-09-29 20:08:50
Rating: 5
Comment: Easy to find, friendly staff, super quick service! Went there to get my IDP, got it done withing half an hour.

---

Name: M*** B******
Date: 2017-09-23 21:19:14
Rating: 4
Comment: Good place to get auto insurance boat insurance tow service if you want to sign up registration for vehicles lot faster than the DMV

---

Name: S***** B***
Date: 2017-08-17 16:48:55
Rating: 4
Comment: The workers are very friendly and they were quick to help.

---

Name: A****
Date: 2017-08-10 16:31:42
Rating: 3
Comment: Verifying mileage discount information is always wrong for four consecutive years. The automobile insurance are overcharged every year.Hopefully this year will not happen again.

---

Name: P**** A****
Date: 2016-10-10 16:58:38
Rating: 2
Comment: I called member services waited 55 min got nothing . called back went back to the automated phone system hit request new membership phone got answered in 30 seconds. looks like AAA is only worried about new money and not old . no stars for thatbut i did get great help from a gentleman by the name of James. five starts to him!

---

Name: H* Y*
Date: 2016-09-30 17:32:23
Rating: 1
Comment: This is worst insurance company. my car was hit by AAA insured motorist.June 8th 2016. They declared Total lost. They said they will send checked to my lien holder. They never did. my claim service representative never call me back. sent email numerous time, never respond. My lien holder knows car was totaled. they demand payoff within 20 days or will be charge off. I have been paying monthly payment. Now Im worry about credit. Please dont get hit by AAA insured member!!!!!

---

Name: O a*******
Date: 2016-07-12 13:22:27
Rating: 1
Comment: This is the worst insurance company ever, my property damage value about $10,000 and they send me check for $2,388. They are waste of time and moneyIm dealing with Rebecca Hyrkas shes rude, not professional and she lied to me + she waste my time she even hanged up the phone on me and her manager Lainie Quilliam never answer the phone or email you back!!!

---

Name: P** L********
Date: 2016-06-07 03:32:26
Rating: 5
Comment: I always do my smog check and pay my registration here at the same time.Friendly staff and good service.

---

Name: C******* K*****
Date: 2015-07-20 23:42:22
Rating: 5
Comment: Thanks to Yani and the woman who signed me up (cant remember her name but she had an awesome Superman statue in her cubicle) for being really helpful and cheerful!

---

Name: B**** b** s******
Date: 2013-11-12 01:42:37
Rating: 5
Comment: Im at Ikea across the street here euth ma boy jim jor dean white de amarillo,texas and my boy sharky de lod angeles!

---

Name: K**** Y*****
Date: 2013-07-13 16:34:44
Rating: 5
Comment: U say closed all day saturday. Theyre actually open 10-2 Saturdays ... fyi