AAA Escondido Insurance and Member Services

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Name: T****** S***
Date: 2024-03-02 17:28:24
Rating: 5
Comment: Anabel went above and beyond to help me with my car registrations! The DMVs system for out-of-state registrations was being temperamental for many days, but she called me back in as soon as it came back online and took care of it (even though it was at the very end of her day). She was extremely friendly and helpful through the entire process, as was everyone else I interacted with at this branch. The atmosphere here is much more relaxed and pleasant than the DMV. I will be back!!

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Name: G***** S******
Date: 2024-02-19 21:06:58
Rating: 1
Comment: I had to call 3 times today to get someone in Escondido to tell me if they are open or not because of Wasingtons Birthday.Horrible on-hold queue...

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Name: D******** B******
Date: 2023-12-07 18:47:36
Rating: 1
Comment: I would put 0 stars if I could. Their policy is not in favor of their clients but theirselves. Spent a week working with the wrong representative to only be told I have to continue to wait another week or go through my insurance company when I’m not at fault! I have no side view mirror and my safety is at risk everyday. Ridiculous! Get it together!

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Name: L*** V****
Date: 2023-12-05 17:48:41
Rating: 5
Comment: I went to get my registration renewal at AAA in Escondido and Anabel was so helpful to me in the process, she even helped me to change my vehicle address on line for me and I was able to get autopay to take place for my AAA insurance. Thank you so much. Well recommended.

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Name: V**** P***
Date: 2023-10-05 07:17:02
Rating: 3
Comment: The staff overall here are great! This review is pertaining to (1) particular insurance agent, Miguel Montoya. I went in to add my 2020 Chevy Bolt to an existing auto insurance policy. Miguel was assigned to assist me. He asked all of their standard questions and based on the information I provided, I was given a quote I could live with. He then proceeded to ask why my homeowners insurance wasnt with them. I explained that in the past, AAA couldnt beat what Allstate/Pacific Specialty quoted me. He put together a quote that not only was lower, but also lessened my auto quote as well! Perfect right? Not really. He submitted my information to the underwriter and instructed me to hold off on canceling with my current carrier until it was approved. There was a claim that I had made 4 years prior dealing with a neighbor who caused my den to flood but wouldnt pay so I had to claim it on my own insurance policy so he wanted to make sure it wouldnt change my quote. I even gave him the Allstate agents information to corroborate my claim scenario. Two weeks passed and I called and asked a couple of times if that quote was going to stay as is. Miguel stated it would and so I proceeded to sign on with them and cancel my previous carrier. Not more than a few days after, I received a letter from the underwriter stating they were not only raising my premium, but also forcing me to go to a higher coverage amount, thus being higher than my previous carriers rate! My complaint with this agent is that even after I repeatedly asked about the quote he gave me and getting his assurance it would be what he quoted, I feel I got misled into switching my homeowners policy. I asked what could be done and he replied they could cancel it, but Id also lose the bundle rate applied to my auto insurance. Im beyond disappointed and completely feel like he didnt have my best interest. After all, they work on commission and my policies probably made him a decent amount. If you are seeking any insurance from them, ask for another agent and ask questions over and over until youre reassured youre getting what they quote you. I for one, will be requesting I deal with another agent moving forward there.

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Name: M****** S*******
Date: 2023-09-13 14:49:08
Rating: 5
Comment: Josh was the best driving instructor we have experienced for my daughters driving classes. He gives the best attention to detail, while creating a low stress environment. Though AAA needs more instructors overall, Josh is by far the greatest!

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Name: D***** T*****
Date: 2023-07-26 21:25:50
Rating: 1
Comment: Worst service at DMV counter that Ive ever received. Completely unhelpful. Doing business with AAA since 1992. Time to move on.

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Name: D*** G******
Date: 2023-05-06 05:17:49
Rating: 5
Comment: Great staff! Extremely helpful!

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Name: E*** R*****
Date: 2023-04-29 17:11:02
Rating: 5
Comment: Always nice to avoid the dmv

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Name: R****** W*****
Date: 2023-04-19 17:33:51
Rating: 5
Comment: The best in San Diego California*****

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Name: m*** t******
Date: 2023-04-08 05:57:30
Rating: 1
Comment: I was discriminated against when I went to apply for a job!

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Name: G*** P****
Date: 2023-03-24 00:15:04
Rating: 5
Comment: Went in today to deal with a title transfer. Was helped by Mary & her supervisor. Both were absolutely wonderful, timely, and accommodating.

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Name: a* l*
Date: 2023-03-23 19:40:20
Rating: 1
Comment: Totally useless now. We came to notarize a one page standard form. I had it on my phone, but they refused to print it... Tried to renew a passport, but they do not do that anymore either... Full of staff, but no customers, and no desire to work.

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Name: B** C****
Date: 2023-02-10 00:12:05
Rating: 5
Comment: Absolutely very helpful, had to register a out of state RV that I had purchased, they were very helpful, suggest going in the morning to avoid any wait time if your going for any car or rv registration issue, had to go twice, wait time was only about 15 minutes 😀

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Name: K**** D* J*******
Date: 2023-01-23 22:49:20
Rating: 4
Comment: Very happy with the AAA drivers training program through the Escondido location and Josh Board

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Name: D***** V********
Date: 2022-11-01 00:42:32
Rating: 1
Comment: Went in at about 4:20, there was three people before me. About 10 more showed up after I was “checked in” and all got helped before I did. I had to go back up to the front and check in again to get helped. I ended up being at this office till pretty much close time while everyone else got helped.

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Name: J* S*
Date: 2022-08-05 20:29:34
Rating: 2
Comment: This AAA is slower than the San Marcos DMV using “get in line now”. Repeatedly I’ve waited 45 minutes to do a simple title transfer.

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Name: S******* S*****
Date: 2022-07-26 05:25:35
Rating: 5
Comment: DMV services quick and super helpful!

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Name: M****** C***
Date: 2022-07-01 23:02:30
Rating: 5
Comment: This AAA Insurance branch provides outstanding service! Staff at this branch are always super polite, friendly, knowledgeable, helpful and efficient. Anabel, Mary and others provide super service with DMV needs. The agents at this location are also friendly and helpful. Oscar Rodriguez is an exceptional agent in particular. Positive, helpful, efficient and always looking out for the best possible coverage to meet the needs and budget of his clients. I highly recommend AAA Escondido!

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Name: D***** M*****
Date: 2022-06-06 16:55:46
Rating: 5
Comment: Title transfer was quick and easy but dont forget to get a smog.

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Name: C**** C****
Date: 2022-03-29 14:50:29
Rating: 3
Comment: I had to come back to AAA with a smog check to complete the registration on a new (used) truck we just purchased. The truck is already registered, payment was already made and now Im waiting, waiting and waiting to simply drop off a copy of the completed smog cert. The employees are nice enough, but the long wait times and lacking sence of urgency reminds me of the DMV / stereotypical complacency / bureaucracy. I hope AAA doesnt continue to resemble more of the attributes and customer service deficiencies of the state DMV.

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Name: D** H*******
Date: 2022-02-13 12:17:17
Rating: 5
Comment: Professional service and friendly staff.

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Name: m*** a**
Date: 2022-02-12 04:50:59
Rating: 5
Comment: Switching from Allstate insurance to AAA insurance better insurance more trust better service and more honest ask for Mr Samer, he’s the one for this job .

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Name: A****** G***
Date: 2022-02-09 19:53:52
Rating: 5
Comment: Love that AAA, ALWAYS making my life easier!

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Name: R***** F*****
Date: 2022-02-07 05:11:09
Rating: 5
Comment: I like their DMV services, much better than going to the building of the DMV

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Name: A****** M******
Date: 2022-02-06 07:18:08
Rating: 1
Comment: Tonight, we had a flat tire. We didn’t feel the need to worry because we had AAA. Boy, were we wrong. Instead of the caring company that people used to rely on for help when they needed it, AAA has become one more predatory organization that takes advantage of its loyal members when they need them most.Our little flat tire problem turned into a much bigger one, thanks to AAA.After ordering a service request through the automated system, we were quoted an hour to get a tow. That didnt happen. We called an hour and a half later. We were told they have one contractor with one driver for all of San Diego. They told us he had finished his last service and was on his way to us. They said he would arrive in 30 minutes. He did not arrive. I called and spoke to Jesenia. Aside from the virtual assistant, we placed the initial request through, she was the most caring. However, she confused us more. She said the driver that was supposedly free and on his way to us, wasn’t. She said he was being held by the CHP. When we told her to cancel the service, she said: “Are you sure you don’t want to wait a few minutes?” When I asked how that could be possible if he was being held by CHP, she had no answer. We canceled. So after waiting over 2 hours for nothing, we got a ride home and had to leave our car in the parking lot overnight. In the morning we will need to drive back to try to fix this issue. If our car is still there.The people that we spoke to showed the worst level of apathy and officiousness that I have ever experienced. Not one note of empathy or understanding. Just matter fact statement of policy. If AAAs goal is to create a membership of disappointed, angry members, they have trained their staff well.

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Name: R** L*
Date: 2022-01-28 22:44:59
Rating: 5
Comment: Fast friendly service specially for DMV transactions. It is worth the membership.

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Name: B*****
Date: 2022-01-26 21:08:10
Rating: 5
Comment: These folks were super friendly, professional, and even though my credit wasnt good enough to really benefit from their services, they got me 3rd party insurance, some good advice and a plan for when my credit improves. Thanks guys! 😊

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Name: R***** N*******
Date: 2022-01-18 19:21:24
Rating: 5
Comment: In spite of staff shortages due to COVID, this fast service that was friendly and pleasant.

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Name: R** W*******
Date: 2022-01-14 02:17:42
Rating: 5
Comment: Excellent service even short staffed!

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Name: L*** L****
Date: 2022-01-11 00:19:15
Rating: 5
Comment: Always great, love AAA! They are always quick and knowledgeable. Very friendly.

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Name: L**** P*****
Date: 2022-01-07 19:27:17
Rating: 5
Comment: The front counter and DMV people are fantastic. This office is clean and organized. Good job!

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Name: B***** S******
Date: 2021-12-29 13:34:34
Rating: 5
Comment: Took care of my business Very pleasant

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Name: S****** M*******
Date: 2021-12-20 07:49:49
Rating: 5
Comment: The staff was helpful and efficient..I was in an out in 5 minutes.

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Name: B***
Date: 2021-12-17 20:48:20
Rating: 5
Comment: Great Service! Sonja is currently assisting me with my honeymoon planning and I am very grateful to have someone who is knowledgeable and patient. Its definitely one less thing to worry about in the midst of wedding planning.

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Name: S***** F****
Date: 2021-12-12 14:59:40
Rating: 5
Comment: I got AAA 20 years ago, as a Christmas present, when the guy my mother was dating put me on his policy! Its proven to be One of the Best gifts received, by far.

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Name: S**** S*******
Date: 2021-12-01 20:56:38
Rating: 5
Comment: Always beats the dmv

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Name: G*** J******
Date: 2021-11-22 22:08:44
Rating: 5
Comment: Got a trip ticket for my trip driving to Bonners Ferry. It was great.

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Name: A* I******
Date: 2021-11-13 22:04:06
Rating: 5
Comment: Great service, friendly associates

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Name: D**** G*****
Date: 2021-11-09 05:35:17
Rating: 5
Comment: Clean building, friendly people, very good insurance

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Name: B** I****
Date: 2021-10-27 23:48:47
Rating: 5
Comment: Always a better option than going to the DMV. And great for insurance and travel stuff too.

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Name: D** G*****
Date: 2021-10-27 13:44:07
Rating: 4
Comment: I give this place four stars because it is always busy, I wish they would hire more people. But if you have membership you can do your car registration and other DMV transactions here. The staff is very friendly but I just think theyre a bit understaffed.

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Name: S** G******
Date: 2021-10-27 00:06:57
Rating: 5
Comment: Extremely helpful! Was able to get insurance for my car in Arizona even though it was registered in California. So I was able to drive to Tucson Az with insurance even though I still need to register it! I was able to do this after the title was transferred to me.

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Name: C******* F******
Date: 2021-10-15 21:58:57
Rating: 5
Comment: Love This Place! ALWAYS DID WHEN I WAS A WAS YOUNGER❤!

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Name: S***** L** M****
Date: 2021-10-08 15:28:01
Rating: 5
Comment: Oscar is the best! Also their DMV services are quick and efficient. Make sure you bring cash or check.

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Name: M**** H******
Date: 2021-10-01 18:27:03
Rating: 5
Comment: Customer service was excellent!! Front desk receptionist was very informative and helpful. Much easier then going to DMV.

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Name: S F*****
Date: 2021-09-27 21:50:36
Rating: 5
Comment: Cecelia was awesome! She helped me get the maps I needed and was super helpful and upbeat!

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Name: E* S
Date: 2021-09-17 20:39:14
Rating: 5
Comment: Registration renewal in 7 min after checking in at the front desk.

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Name: B** C******
Date: 2021-09-13 19:32:41
Rating: 5
Comment: A few customers ahead of me but the line went very quickly. Friendly & knowledgeable staff. Lots of convenient parking.

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Name: P***** P***
Date: 2021-09-02 22:25:21
Rating: 4
Comment: Great fast service...better than the DMV.

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Name: k**** a****
Date: 2021-08-24 21:25:13
Rating: 5
Comment: Surprisingly fast and easyVery helpful

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Name: G**** I**********
Date: 2021-08-03 17:11:28
Rating: 5
Comment: DMV services for a lost plates was zip zap zop...I and out with my new license plate within 15 mins.

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Name: P*** L******
Date: 2021-08-02 22:41:57
Rating: 5
Comment: In and out, faster than a drive through! Always GREAT service 👍

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Name: M*** W***
Date: 2021-07-23 16:17:45
Rating: 5
Comment: Very convenient to conduct all DMV business without the DMV crowd. The AAA membership is worth this convenience by itself!

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Name: G*** S******
Date: 2021-07-14 21:02:19
Rating: 5
Comment: Excellent service. Short wait and completed transactions. A++++

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Name: I******* I********
Date: 2021-07-06 00:54:11
Rating: 5
Comment: Battery died. And Omar from Quality Towing showed up in 5 minutes. Got me driving another 5 minutes with a big smile on his face

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Name: D***** T*********
Date: 2021-05-29 22:20:19
Rating: 5
Comment: Always a great experience with whatever I need at this location. The people are fantastic!

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Name: P**** R*****
Date: 2021-05-27 17:14:43
Rating: 4
Comment: They do need to better themselves in customer service a at bit. They are very friendly and I was in and out in a Flash

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Name: E**** P*****
Date: 2021-05-26 20:55:41
Rating: 5
Comment: Super friendly, knowledgeable employees, fast service. I love this AAA

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Name: L**** B******
Date: 2021-05-22 21:23:09
Rating: 1
Comment: The woman Rosa or Rosie in membership was rude and unwilling to help me solve my problem. She told me to call the membership number on the back of my card. I was being charged through automatic withdrawal for my daughters card that neither of us authorized or signed up for.

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Name: E**** P****
Date: 2021-05-17 16:49:12
Rating: 5
Comment: This lovely instructor Josh Board was extremely helpful when teaching me. He was kind, considerate, knowledgeable, and went the extra mile. I would recommend him to any of my friends. He even told my family that if any questions come up to call him and he will help. He made me feel safe on the road, and was very friendly.

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Name: I****** V******
Date: 2021-04-28 18:04:51
Rating: 5
Comment: This place is quick! In and out in no time! :)

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Name: D***** W***
Date: 2021-04-18 00:08:13
Rating: 5
Comment: Great service!!! Great Driver Cant ask for anything else!!!

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Name: G*** W******
Date: 2021-04-17 22:27:57
Rating: 5
Comment: The best auto insurance to have great rates very cool employees.Got my car insurance and registerd all in 30 minutes honestly who else does this best insurance ever

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Name: a**** k***
Date: 2021-04-10 00:31:32
Rating: 5
Comment: They always come to my rescue with a smile and kind word.

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Name: M** T**************
Date: 2021-04-02 22:20:47
Rating: 5
Comment: I went to AAA to change my name on the title. There was about a 10 minute wait. The staff was very helpful and efficient.

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Name: B****** S*****
Date: 2021-04-02 20:58:20
Rating: 5
Comment: Love AAA for simple things its easy to avoid the DMV situation.

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Name: N*** E*******
Date: 2021-03-25 08:12:42
Rating: 5
Comment: I was in and out so quick I was so amazed. I went in without an apointment at around 2 in the afternoon on a Tuesday, to pay for my vehicle registration and get new tags. I did have my registration renewal with me with a check already filled out for my renewal amount. It was Hassel free and recieved new stickers on the spot. They take DMV payments by Cash, Check, and now Visa or Mastercard. They may take other credit cards, but didnt add them in my review since I am not 100% positive. Note: it has to be a credit card and NOT DEBIT. The reason you have to pay with a CC if using a card is because they do charge a little over 2% fee for not paying by cash or check and this fee can not be applied to a debit card.

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Name: B***** R****
Date: 2021-03-23 00:59:18
Rating: 5
Comment: I always get good service at this place so no complaints I go there and get my things done and leave happy

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Name: J** J*****
Date: 2021-03-12 20:17:51
Rating: 5
Comment: Great place for registering vehicle. So glad to be a AAA member.

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Name: J***** S****
Date: 2021-03-07 17:56:30
Rating: 5
Comment: I just went to get a printout of my insurance card. I was in and out within minutes.

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Name: J*** D****
Date: 2021-02-09 20:03:04
Rating: 5
Comment: They followed up with me when I didnt make it in to our meeting!

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Name: G**** G******
Date: 2021-01-27 00:38:48
Rating: 5
Comment: I went to get maps. Was fast and I felt their safety protocols were in place

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Name: L**** J****
Date: 2021-01-22 22:12:06
Rating: 2
Comment: Long line and they were by appointment only for Notary.

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Name: G* B*******
Date: 2021-01-20 23:07:35
Rating: 5
Comment: Great service under these trying times.

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Name: J** K****
Date: 2020-12-12 06:50:51
Rating: 5
Comment: Someday dmv will accept debit cards

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Name: L**** M*******
Date: 2020-10-31 15:00:55
Rating: 5
Comment: They take care of all your auto needs +

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Name: M****** S******
Date: 2020-10-28 23:43:24
Rating: 5
Comment: They are open for business, practicing social distancing protocols. Nice to be able to walk in and make payments in person.

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Name: D**** N*******
Date: 2020-10-22 22:38:34
Rating: 3
Comment: Recieved some inconsistent Info from employee to employee. Frustrating.

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Name: F***** T*****
Date: 2020-10-21 22:51:24
Rating: 5
Comment: They always take good care of us.

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Name: G*** K********
Date: 2020-10-16 23:35:17
Rating: 5
Comment: Never seen a long line and they know what they are doing.

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Name: J*** I*****
Date: 2020-10-14 23:30:15
Rating: 5
Comment: Way better than the DMV experience.

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Name: M****** S******
Date: 2020-10-11 22:02:52
Rating: 5
Comment: AAA covered my 1999 Honda Civic up until it was stolen. Decided to stick with Auto Club insurance with my replacement car, a 2006 Honda Accord. Had a smooth claims experience lthat made it really nice.

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Name: C******** S********
Date: 2020-09-02 04:35:32
Rating: 5
Comment: Extremely strict COVID procedures (which is a very good thing!!). They were able to help me quick and easy with some DMV bureaucracy problems. Didnt even have to pay extra for their time. Triple love for triple A.

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Name: G*** P**
Date: 2020-08-26 21:39:32
Rating: 5
Comment: Took care of dmv paperwork better than the dmv

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Name: M****** F****
Date: 2020-08-25 02:04:08
Rating: 5
Comment: Patricia was awesome in helping me with some insurance issues. She even stayed after her quiting time.

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Name: J** �******* S****
Date: 2020-08-11 22:25:09
Rating: 5
Comment: DMV services fast and friendly!

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Name: D**** P******
Date: 2020-08-11 18:33:12
Rating: 5
Comment: Everybody from the entrance to the end was awesome love all there smiles from beginning to the end

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Name: R***** M****
Date: 2020-08-04 07:53:35
Rating: 5
Comment: Love getting maps and travel assistance for the staff.

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Name: R** T********
Date: 2020-07-24 21:20:08
Rating: 5
Comment: No lines, helpful people. DMV registration of out of state vehicle.

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Name: N******** H****
Date: 2020-07-22 17:40:10
Rating: 4
Comment: Quick and easy. Our visit was smooth. Thank you

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Name: C****** C*******
Date: 2020-07-19 08:58:29
Rating: 5
Comment: In and out fast. DMV registration. All safety protocol in place.

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Name: B***** T*****
Date: 2020-07-08 03:44:24
Rating: 1
Comment: I was at AAA in Escondido today to pay the registration of my car, also I was at AAA in Escondido for the same reason after checking the website to find out it was closed.I have been a member for 43 years for the first time I had to deal with a woman that wasn’t interested on helping she thought she was in a popular contest carrying a conversation with another woman how great they were I ask her why they didn’t change the website to let people know they were closed and she answer me is because we deserve a vacation.I don’t know if I will continue to pay my dues after the bad experience I had today with that woman she kept telling me to move like a menthol retarded just ruin my morning

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Name: M*** H*******
Date: 2020-06-26 17:26:31
Rating: 5
Comment: Fast. In n out for DMV service.

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Name: D**** S***
Date: 2020-06-11 12:16:37
Rating: 5
Comment: Great experience. In and out under 5 minutes. Everyone so nice.

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Name: C**** G
Date: 2020-06-09 18:46:38
Rating: 5
Comment: AAA is doing an excellent job with Covid-19 restrictions - I did not have to wait and felt they are doing everything possible to keep customers and employees safe.

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Name: H**** B*******
Date: 2020-06-03 09:38:09
Rating: 1
Comment: TOOK MY MONEY, CHANGED MY POLICY, RAISED MY RATES all within 2 days then charged me a cancellation fee. CROOKED!!

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Name: T** J*******
Date: 2020-05-29 05:16:12
Rating: 2
Comment: The wont pick up the phone in person.

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Name: S****** P********
Date: 2020-04-21 22:24:09
Rating: 5
Comment: Always is able to help me and answer my questions. Been with them for years and dont plan on leaving them.

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Name: I** C***
Date: 2020-03-04 23:11:58
Rating: 1
Comment: Completely unresponsive claims reps. Payment for the accident isnt even coming from AAA because the other driver backed into my car and there is a police report supporting that. No call backs from either John or his manager Brad over the course of three weeks. Multiple calls to their location with no one answering. Pressing zero for operator leads to a system problem message. The AAA main office downstairs doesnt know the name of the claims manager who is upstairs. Just disgraceful.My past interactions with the other AAA offices were much superior.

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Name: L**** B****
Date: 2020-02-25 15:53:32
Rating: 2
Comment: Of course this place has its perts so you dont have to wait in line like the DMV but Triple A does not tell you when you sign up for them that your held in a contract with interest rate that they charge you just have insurance through them

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Name: M M
Date: 2020-02-19 02:53:12
Rating: 5
Comment: Quick dmv service very helpful

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Name: V W
Date: 2020-02-18 13:47:56
Rating: 5
Comment: A great place to complete all DMV transactions! Love this location, right off 9th Street exit off #15 fwy.

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Name: R** V******
Date: 2020-02-13 04:55:30
Rating: 4
Comment: The location was easy to find, the employee was polite and helpful.

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Name: C***** C**
Date: 2020-02-11 16:03:19
Rating: 5
Comment: Fast and free DMV service here as a Member this is where I go for most of my DMV needs.

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Name: B D**
Date: 2020-02-05 00:38:50
Rating: 5
Comment: Better than the DMV anyday...

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Name: C****** T*******
Date: 2020-01-16 20:56:38
Rating: 5
Comment: DMV customer rep Mary Pearson, gave me the greatest experience as she assisted with the completion of my forms to expedite the process when I return. Thank you Mary for the excellent service! I truly appreciate it!

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Name: J**** R***********
Date: 2019-12-15 21:47:00
Rating: 5
Comment: Extremely helpful, they calmed my nerves about my pending trip across the US. I had No plan until I met with them. Thank you so much AAA in Escondido, CA.Janet Ross-Morales...now living in Newport Richey, Fl.

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Name: D*** M*****
Date: 2019-12-10 00:51:20
Rating: 5
Comment: Great service and definitely the place to go for DMV related matters

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Name: M* a** P*** A****
Date: 2019-11-26 02:57:27
Rating: 5
Comment: Love AAA! Staff is always friendly and helpful.Definitely better than going to the DMV.Years ago my husband and I drove cross country and they helped plan our trip with printed directions that they even bounded into books for us. Which was very useful in dead zones when our phones didnt work.

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Name: S******** S****
Date: 2019-11-14 23:56:54
Rating: 5
Comment: Mrs. Mary Pearson is amazing when it comes to DMV information. She was so patient and explained everything I needed to do a title change including sticky notes on where to sign ect. Id give her 100 stars if I could.Thanks Mary!!!!!!!!Tina M Smith

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Name: K**** C****
Date: 2019-10-21 21:39:34
Rating: 5
Comment: Great staff always very quick in handling dmv matters and great insurance and road side assistance rhey have saved me more times than i can count been a member for 23 years wouldnt have it any other way

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Name: V******* S********
Date: 2019-10-04 22:50:02
Rating: 5
Comment: Everyone is super friendly and courteous. I love being a member!

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Name: J** M****
Date: 2019-10-01 02:34:05
Rating: 5
Comment: Same as all there AAA stores. Clean. Slightly busy. Very helpful and friendly employees.

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Name: D** C******
Date: 2019-10-01 00:53:43
Rating: 5
Comment: In and out service to get a passport photo and paperwork.

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Name: B**** G*****
Date: 2019-09-25 03:48:01
Rating: 5
Comment: Fisky whittle Doo da dang furt noog

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Name: J*** R******
Date: 2019-09-01 19:26:49
Rating: 5
Comment: Beats DMV by a mile! Super helpful. Small lines if you go at right times.

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Name: M****** S******
Date: 2019-08-27 11:58:41
Rating: 5
Comment: The staff is always friendly and helpful in any way they can, and they have a DMV with a wait time of below 20 minutes they should get a permanent five-star for that.

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Name: G*** B***
Date: 2019-08-26 14:27:01
Rating: 5
Comment: Dont know why it took me so long to come back. Finally insurance with real customer service.

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Name: c****** b********
Date: 2019-08-17 20:49:53
Rating: 5
Comment: Great service and super quick for registration

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Name: A***** B******
Date: 2019-08-15 20:37:50
Rating: 5
Comment: I got my registration paid and tags in 5 minutes! Way better than DMV lines!

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Name: j***** s*****
Date: 2019-07-28 06:05:04
Rating: 5
Comment: I have inshurance and membership. Had to register my vehicle took five minutes and recieved my tags. No dmv lines.

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Name: M**** H********
Date: 2019-07-14 00:56:12
Rating: 5
Comment: Quick service, nice and helpful employees 👍👍

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Name: J*** G****
Date: 2019-07-13 19:05:09
Rating: 5
Comment: Automobile Club to me is always been five star ever since I was a little kid I remember going there with my father to pick up a map for a trip. Ive used to telling which is amazing Ive used to lock out when Ive locked the keys in the car which is amazing also. However one of the good things being a member of AAA is that instead of having to go to the DMV to register your vehicles AAA you can register your vehicles there it take care of the process for you and its a lot less on the lines. But you have to be a member of AAA in order to have that perch. You also still get maps for your trip and stuff along those lines if your battery ever goes dead in your member of AAA the battery said they have are terrific top-of-the-line batteries Interstate Batteries which lasts and lasts and lasts and theyre relatively inexpensive to AAA all around is the way to go in my books!

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Name: P** M********
Date: 2019-07-05 06:12:00
Rating: 3
Comment: Road side assistance is great. Having a DMV is a blessing. AAA insurance on the other hand is a disaster. Avoid it.

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Name: J*** H*****
Date: 2019-06-25 20:35:12
Rating: 5
Comment: Worth the membership for the Express DMV services alone, add to that roadside assistance and youve got a real value play.

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Name: V*** H*******
Date: 2019-06-20 15:23:23
Rating: 1
Comment: Afshin Dadforouz and Shane Ruiz never call me back. I have sent countless emails and left a number of voicemails. After Afshin and I spoke on Friday he promised to look more into my claim and to call my boyfriend back by the end of the day. He did not, of course. The accident my boyfriend was in could have been so much worse and they’re treating it like nothing even happened. They refuse to do a thorough investigation and only agree to fix most of the damages their client had made.

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Name: F****** S*******
Date: 2019-06-17 01:00:47
Rating: 5
Comment: These people are the best. I cant imagine why anyone would sit for hours at the DMV when with AAA membership you can take care of most things at their office for less then half the time.

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Name: A** H*****
Date: 2019-05-06 18:43:21
Rating: 5
Comment: This place is GREAT, so many things you can get done here. Anything from planning a family vacation to taking care of many DMV applications.

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Name: G*** S****
Date: 2019-04-19 02:56:17
Rating: 5
Comment: Went here for my DMV renewal!! Totally forgot they do more than just maps & travel!! They do insurance too!! One stop shop on this trip!! No longer lines either. Very polite people- not like your local DMV where you feel like theyre doing you a favor coming to work that day!!!

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Name: J J******
Date: 2019-04-06 00:38:40
Rating: 5
Comment: Great place to get travel info ..maps...booklets. My go to place to help make plans... together with the internet. I have really traveled wisely. I always shop their package deals against other travel sites. YOU should too...not always the best pricing. But membership benefits overall are worth the fee.

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Name: C****** F***
Date: 2019-02-18 15:18:12
Rating: 5
Comment: Everyone should have AAA. They are the best.

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Name: D**** D****
Date: 2019-01-31 23:59:12
Rating: 5
Comment: I love this place! Great time saver and superior service.

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Name: D**** F*******
Date: 2019-01-30 09:09:34
Rating: 5
Comment: Nice people and is fast get my cars tags in just minutes

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Name: S***** O
Date: 2019-01-29 17:04:01
Rating: 5
Comment: Fast service to get your car tags

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Name: P**** G******** (******
Date: 2019-01-28 05:28:32
Rating: 5
Comment: Great place for insurance needs and information

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Name: E*** P******
Date: 2019-01-09 20:57:49
Rating: 4
Comment: The best AAA to go to. Never crowded and take no time to get in and out.

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Name: S***** F****
Date: 2019-01-02 21:32:12
Rating: 5
Comment: I love Triple A. Can you get everything done you don’t have to go to the DMV. Everybody is friendly and helpful. I will always keep my membership there.

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Name: K**** D********
Date: 2019-01-02 03:47:39
Rating: 5
Comment: The manager took excellent care of my need for insurance. Much appreciated.

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Name: L**** M
Date: 2018-12-29 21:43:20
Rating: 5
Comment: Thank you to Claudia Paniagua for saving my day you are the best kind and claim.

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Name: l***** d******
Date: 2018-12-19 11:47:41
Rating: 5
Comment: Five minutes from walking in to putting my new car registration sticker on the car. Awesome.

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Name: M*** & K***** B*****
Date: 2018-12-06 04:19:57
Rating: 5
Comment: Quick and easy notary services used.

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Name: F*****
Date: 2018-11-30 09:52:46
Rating: 5
Comment: Been a Member for 20 years, no regrets.

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Name: M*** G****
Date: 2018-11-20 01:45:58
Rating: 1
Comment: Horrible customer service better value having GEICO roadside assistance .

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Name: D****** R****
Date: 2018-10-31 17:05:57
Rating: 5
Comment: Absolutely love AAA skip the lines on your registration there Towings great have my automobile insurance through there they also do the California low cost auto insurance program which is very helpful if you need it you can also upgrade from the regular towing package to be able to tow trailers or RVs which is very awesome too

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Name: S***** L** T******
Date: 2018-09-25 17:00:15
Rating: 4
Comment: AAA is great. They help with all your DMV stuff. But they are a little more stingy on maps and they used to be.

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Name: A*** C*********
Date: 2018-09-12 01:40:01
Rating: 5
Comment: Great customer service given by Ms. Paniagua!!

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Name: P*** A***
Date: 2018-09-11 22:02:10
Rating: 5
Comment: AAA is worth every penny of the membership. The customer service at this office is always on point. DMV services cannot be duplicated outside the AAA family. I have completed several transactions here and couldn’t be happier with the results.

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Name: S**** P*******
Date: 2018-09-02 02:28:57
Rating: 5
Comment: So glad to be a member! Particularly appreciate the DMV services with no standing in line and the notary service - free with my level of membership!

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Name: M**** C******
Date: 2018-08-25 05:14:29
Rating: 5
Comment: What can I say about AAA AAA is a blessing especially when it comes down to renew your tags and to register and to do anything else that has to do with the DMV everybody knows that we hate to go to DMV and guess what every since I go to AAA and I dont stress it takes me longer to drive there then to get my tags and do what I have to that doesnt happen at DMV theres lines there youre sitting down there and its all hot and muggy and sometimes you have to wait for so long so many people you know how you get in a bad mood and you know its one of the places that thank God you only go once a year but hey AAA is the way to go great service when your keys are locked up when you need to pull a car that has broken down on you which is happened many times to us and friend of mines and they come right away best place there is if you own a car

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Name: D**** Z********
Date: 2018-08-17 03:39:10
Rating: 1
Comment: JAMES BUTCHER the vendor of insurance, scammed me, he never told me that the price would go up after the paperwork went through the actual company. (Went from $80 to $165) I tried calling him back and he blocked my number, and didn’t refund me all of my money because of HIS LIE

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Name: C**** R****
Date: 2018-07-27 19:43:40
Rating: 5
Comment: Very busy place but efficient. The best part about them is the great staff. Friendly, professional and caring.

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Name: R***** I*****
Date: 2018-07-24 02:43:11
Rating: 4
Comment: Staff was very knoligable, very fast in and hot, good parking. Not enough free stuff.

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Name: S***** R****
Date: 2018-06-18 20:32:53
Rating: 5
Comment: Always tow service fast. Very good service. DMV service is real nice makes life easier.

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Name: F**** H*****
Date: 2018-06-05 03:33:22
Rating: 5
Comment: Love the ability to take care of some DMV needs without the crazy long line.

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Name: W****** P********
Date: 2018-06-02 04:43:19
Rating: 4
Comment: Amazing DMV services with no line

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Name: W****** F********
Date: 2018-05-24 06:47:01
Rating: 4
Comment: Efficient operation. Much better than going to DMV

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Name: K*** J****
Date: 2018-05-08 21:41:49
Rating: 5
Comment: Love their DMV service, very efficient and spot on.

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Name: T M********
Date: 2018-05-08 15:30:49
Rating: 5
Comment: Fantastic service at a very busy branch! I lost my wallet which was turned in @ AAA Escondido branch. Mary Pearson rang me (meaning shed taken time to research my AAA acct & phone #); left me msg it was in their safe & I picked it that p.m. DMV window AAA employee told me shed written down info of the Good Samaritan whod returned it.I was amazed at the extra customer service! When I arrived--I noticed how busy the branch was. Yet each employee I encountered was friendly, courteous & kind--despite the fact there was a line of customers (4 or 5--which front desk processed quickly) & the entire office was humming with activity. Kudos to AAA Escondido branch!!!

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Name: B***********
Date: 2018-05-03 21:01:41
Rating: 5
Comment: Great staff and service as expected. Wife took their driving school. Top notch.

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Name: f t v****
Date: 2018-05-02 00:35:03
Rating: 4
Comment: Very helpful. Put on new handicap plates for me

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Name: D***** G*****
Date: 2018-04-28 23:20:38
Rating: 5
Comment: A wonderful place to go. People are friendly and great to have there insurance.

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Name: J***
Date: 2018-04-23 19:13:03
Rating: 5
Comment: The front desk is quick and the office workers are efficient! Mary Pearson was very informative and kind! Recommend others use AAA escondido!

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Name: S**** G****
Date: 2018-03-15 05:24:41
Rating: 5
Comment: The DMV service is great. Even greater because the real DMV is so slow and government-ish. Lifetime member!

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Name: J*** B****
Date: 2018-03-07 23:16:48
Rating: 5
Comment: JUST got a title transfer for my motorcycle, beats the dmv.

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Name: L*** M******
Date: 2018-03-05 07:36:48
Rating: 4
Comment: Pretty fast service (hey, its the Auto Club!), friendly staff, visible from the freeway but you gotta know how to get there - thank goodness for Google maps!

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Name: M***** P*****
Date: 2018-03-03 09:02:03
Rating: 5
Comment: It was great one stop shopping I just bought a car was able to take care of DMV to get insurance no waiting in line for 5 hours at the DMV

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Name: A**** J******
Date: 2018-03-01 18:58:52
Rating: 5
Comment: Certainly a better place to go to than the DMV when it comes to any registration for your vehicle. They got me in and out and I had my registration done and my new plates in my hand plus anytime you need anything regarding AAA theyre very quick and easy however going into the store for anything car or registration related is the best thing to do skip the DMV and had to do a AAA today

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Name: v********
Date: 2018-02-17 02:14:55
Rating: 5
Comment: Fast and friendly great place to pay your DMV bill

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Name: j******* P*****
Date: 2018-02-05 04:33:57
Rating: 5
Comment: Good insurance company,You can also pay one time a year and AAA will help you with any need you need even if is not your car as long as you are on that car

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Name: t**** p*****
Date: 2018-01-18 16:02:20
Rating: 4
Comment: Staff was nice and helpful. Wait time was short and they were very professional.

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Name: L**** I****
Date: 2018-01-11 03:20:40
Rating: 5
Comment: Great place to handle your DMV registration.

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Name: a**** B*
Date: 2017-12-22 00:24:54
Rating: 5
Comment: Service is great! AAA Agent Ericka is an awesome person who truly is a delight to work with, every question I asked she provided me with an answer and helped me with understanding my policy! Truly best service I had with AAA!!!

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Name: R***** C*****
Date: 2017-12-18 19:56:12
Rating: 4
Comment: The lady at the insurance desk always remembers me. Makes it more personal to be a client.

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Name: M****** G*****
Date: 2017-12-05 04:34:15
Rating: 5
Comment: Easy Breezy car registration. Why would anyone go to the DMV.

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Name: K**** B*************
Date: 2017-12-04 11:30:27
Rating: 5
Comment: Excellent service. Travel agent was patient, polite, and professional. She is an asset to AAA. THANK YOU so much..I WILL send photos/ postcards from CYPRUS-- FROM THE GREEK SIDE of the island. Kandi

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Name: L**** L M*******
Date: 2017-11-21 18:01:27
Rating: 5
Comment: You gotta love the service at AAA. You just walk in and there is a one-stop shop for everything auto and travel. Or, just call and there is someone there to take care of claims and insurance when you need it.

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Name: G**** L*****
Date: 2017-10-21 20:45:04
Rating: 5
Comment: Triple A for the towing alone is worthy of membership, plus the DMV services are such a bonus...

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Name: C***** G******
Date: 2017-10-16 00:53:24
Rating: 5
Comment: Great for fast DMV service

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Name: M****** G*****
Date: 2017-10-04 18:41:57
Rating: 5
Comment: From car Insurance to travel this office branch is fantastic. Never have had a problem. Sometimes a little wait for DMV services not much.

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Name: M******* P*
Date: 2017-09-10 10:16:03
Rating: 5
Comment: Very helpful. Convent location. Not easily visible from any roads. Very confident option to the DMV !!!!

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Name: t****** h********
Date: 2017-09-01 06:08:31
Rating: 1
Comment: Terrible experience at this AAA location. My mother has been a member since 2015 and never had a complaint until we visited this office on Monday August 14th. We went to open a new auto insurance policy and transfer my moms vehicles from the policy she priorly held with her ex husband. The two insurance agents (Alex & Danny) that helped us with the new policy were unable to fulfill our request and answer our questions with honesty. We repetitively asked them how much she owed for her two vehicles on the old policy and that we wished to pay everything at once in order for her ex husband not to be held accountable of paying for her vehicles on his policy. Both agents insisted that nothing was owed on the old policy for her vehicles and that the only amount to be payed would be the new policy fee. Throughout the whole process both agents were rushing and we never got our temporary membership cards. They lacked the capacity to get everything finalized that day and we werent aware of it until Monday August 28th when her ex husband brought to her attention that he was charged for her vehicles when he payed his insurance bill. We went back to the office on Monday August 23rd to speak with the insurance business manager in search for a resolution to the confusion his agents caused throughout their dishonesty and incapability to do their jobs adequately. Unfortunately we once again wasted our time here, as the man named Brian insisted that his agents had nothing to do with the misinterpretation as he gradually raised his voice without listening to our side of the story. He demonstrated a very arrogant manner and never greeted us from the start. Additionally he insisted for my mom to sign a document his agent lacked to get a signature for during the opening of our new policy. We then opted to go to a different office as he verbally threaten to cancel the policy we had paid for if he didnt get a signature right away, my mom kindly refused since we were both being intimidated and mistreated by the insurance business manager. We then afterwards were able to get the help we needed and complete everything at the AAA office in Poway were weve always gone to without an inconvenience. I am deeply disappointed in the unprofessionalism of both agents and Insurance business manager at this location and we will NEVER be coming back.

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Name: J*** N*****
Date: 2017-08-22 21:21:44
Rating: 4
Comment: Good place to get international drivers license

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Name: J**** E*******
Date: 2017-08-15 17:28:01
Rating: 4
Comment: If going for DMV license plate renewal, you must pay with cash or check (no credit or debit card). Saturday a line forms before opening, so getting there an hour after opening usually means less wait time. Your renewal can not be past due.

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Name: M**** R*****
Date: 2017-08-10 06:26:07
Rating: 5
Comment: Friendly and helpful! Not much waiting time, not even at the DMV line there!

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Name: T***** A*****
Date: 2017-07-19 01:39:45
Rating: 5
Comment: You can do almost anything here that you can do at the DMV. I love this place!!

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Name: M******* W********
Date: 2017-07-19 00:35:54
Rating: 4
Comment: Dont have to go to DMV for vehicle registration

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Name: m****** b*****
Date: 2017-07-18 13:48:13
Rating: 5
Comment: I went to get maps, and was greeted nicely. The person giving the maps requested ask several times anything else. Great service!

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Name: N******* C*****
Date: 2017-01-28 18:46:01
Rating: 1
Comment: Maria provided the worst customer service Ive received in decades.

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Name: M P******
Date: 2016-08-13 15:26:17
Rating: 5
Comment: I dont write to many reviews, like a lot of people, a bad experience might prompt someone to take the time, but Jodi Abal (ck sp) was so over the top helpful, I had to take a minute to pay a compliment. I have been to several AAA offices over the years for many different services, and even had a bad experience once or twice, just never bothered writing a review. I have kept the membership to AAA, because over all I feel it is worth the expense (I am a plus member), but agents like Jodi make it feel like a real value.

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Name: J*** W*******
Date: 2016-04-01 14:58:27
Rating: 5
Comment: Great for doing DMV transactions when the DMV is closed or busy.

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Name: J*** S*******
Date: 2016-03-22 20:34:15
Rating: 1
Comment: Tried to contact my local AAA office to answer a simple question--Do you have Notary Service?. After talking to your reps in Texas (I dialed the Escondido Office). I had to give her all my history. Then she connected me to Escondido. After waiting for a while, I got a recording saying to leave a message?????? Terrible.John Smaldino

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Name: M***** V****
Date: 2016-01-15 23:15:24
Rating: 1
Comment: They have horrible batteries. They dont last long.

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Name: K***** G******
Date: 2015-08-25 20:48:40
Rating: 5
Comment: I like dealing with these people, there efficient, and courteous, and knowledgeable.

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Name: R T*******
Date: 2015-06-26 15:13:08
Rating: 4
Comment: Auto Club membership is worth it if only because you can do most DMV transactions here and the longest Ive ever waited was 20 minutes. Not to thrilled with their unholy partnership with Hertz for car rental though. You can easily find better deals for bigger/nicer cars with other agencies. Never used them for travel beyond that, and probably wont.

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Name: K**** N*****
Date: 2014-10-10 23:07:07
Rating: 4
Comment: I went in to change my membership, as my Dad had passed away. I only had to wait a few minutes for the cashier, and the process was easy. I have gotten maps & travel guides for trips in the past, and they have been very helpful. You can also have auto renewal & other dmv services done here so you dont have to go to the dmv.