Wheelchair-accessible entrance
Yes
AAA Life Insurance Company in Livonia
Phone: +1 888-223-6534
Site: http://www.aaalife.com/
Site: http://www.aaalife.com/
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:11AM–3PM
- Sunday:Closed
Comments (90)
I have found AAA Life Insurance Company to be extremely helpful, professional and most important--nice. When I call them to make a payment they are right on the ball and I am on the phone less then 10 minutes. I am very happy and at peace knowing that my heirs will be taken care of.
My experience with AAA Life has consistently been great! Always nice to speak with excellent competent well-trained client services representatives who know their stuff and execute everything with perfection! They all deserve a shout out! Thank you for providing this valuable professional service.
All went well with the customer service person. I had called to change the beneficiary on the life policy but could not over the phone because the software that you have did not have sufficient space to input data for a trust designation. Your specs in the policy is that you pay out death benefit to the living children--not a good method as that leaves out any grandchildren from a deceased child. I am to receive a paper form--though it has been a week and I have not received as of today.
I have been a Triple A member for years & always thought their purpose was automobile related~~Not so! They have branched out into other fields. Not only have they taken on RMV duties, they now have Life Insurance. At my age & with certain health issues, I was being turned down by all the companies. The I heard AAA was an insurance agent. They took me on and wrote the policy with no medical exam or Doctor visit. They were able to supply me with just the plan I needed at a very reasonable cost. Thank you, AAA. I was extremely happy with the courtesy & understanding of the staff. I was treated with respect every step of the way.
I requested a designation of beneficiaries and was immediately responded with the information to help complete by living trust.
They are the worst company for life insurance. I have had a policy for years with them that is extremely expensive and keeps going up. Then last year I had a rep call from AAA stating I needed to get a different policy. So far after 6-7 harassing calls I’ve hung on to my Policy for the only reason I’m 63. The key here is my policy hasn’t gone up that much in the last year without making any changes. I wouldn’t trust any reps that call you and tell you you need to change your policy they’re only trying to make more money off of you.
I have been with this company for 15+ years.I have had no issues with them whatsoever. When I have had reasons to call the main office, to inquire about my account, the level of professionalism was outstanding. Plus, all of their answers were presented in a very helpful straightforward manner.
All of the associates that I talked to on the phone express to me a very heartfelt sympathetic attitude when they became aware of my wifes passing. Knowing that somebody cared about my loss helped me to deal with the trauma I was experiencing. I felt that I wasnt alone in my grief. I am forever grateful to them.
Customer Service personal was awesome and took care of my billing issue quickly.
Great company to do business with. I have an excellent premium rate and excellent service.
Thank you AAA for connecting me with awesome towers! Please take the time to ensure that AAA’s customer service is up to par, it doesn’t feel good being a paying customer and the representative that’s suppose to help rescue you, make you feel worse than the position you were in before the call :(
AAA is there for me through all of lifes ups and downs. Road side service so Im never alone, trip planning for recreation, and now with the passing of my partner of 30 years, you are there to ease the financial burden. Without AAA life he would not have either had or been able to afford life insurance with his pre existing health issues. Those policies with you will make it possible to live comfortably for 2 years without his income while I navigate this new world without him.
My request was taken care of immediately. Representative was very accommodating.
I was declined coverage literally because I was following CDC recommendations at the time of delaying non-urgent medical care (postponing an exploratory MRI that would have required me to go to the hospital).The underwriter was hasty and negligent in interpreting my medical records and I was not given a chance to explain my situation, even though my doctor was able to provide input.This caused me months of headache pursuing a different carrier since being declined once is a red flag. I ultimately found coverage through NW Mutual. If you have per-existing conditions, dont waste your time here.
Alexandra from Livonia, MI was my representation to discuss my parents account. Was on the phone for 45 minutes and on hold most of the time. I understand having strict policies for customer protection but she was rude and difficult to deal with throughout the entire experience. She sounded like she was new to the job. She was an awful representative for AAA.
Barb was most pleasant, helpful, and professional. She took only a few minutes to complete the purpose of my call. I thanked her profusely and told her she deserved a raise! Please thank her again for me. Everything I required has been accomplished.
Called with an unresolved Issue 2 months ago. until today it still remains unresolved. All of my follow up calls I received brush off response which allowed the Person to get off the call and move to the next call.
Service was quick, thorough and professional. Agent was very knowledgeable.
My father passed away a couple of years ago, and he left annuities for all of his kids. I am supposed to receive this money twice per year. AAA has refused to send the money to me this April. It is now 3 weeks past due. Ive called numerous times (7-8 times now), and every time the rep tells me something different.First, it was because of the pandemic, then it was because they were sent to the wrong address. Then, they said they couldnt predict when the post office would deliver the checks. Then, they said call us back next week and if you havent received them well put a stop order on the checks, and reissue new checks. This is in direct contradiction of what another rep told me in a previous call.My guess is that AAA is calculating how this pandemic thing is going shake out for them financially, and they are with-hold checks from thousands of clients. Then AAA will probably take a government bailout all the while with-holding clients money. That is not my problem. They owe me a lot of money.If youre looking for life insurance dont get it from AAA. Chances are when you die and it comes time to pay out - they would refuse payment and give your loved ones the run around like they have given me.AAA sucks at customer service. Dont waste your time.Alan
I had purchased some insurance and changed my mind about get covered.so I cancelled it and my refund was redeposit to my account in a timely manner.I think AAA is the best company I have ever seen so far in many years.I rate them a 5 star .
I love AAA the service is excellent I love that they remind u in advance about the payment is coming up soon and always let u know if u want to get more coverage u can anytime u want to Im a very happy client keep up the good work.
I love Tripple AAA they were experienced and very customer services friendly. I had no problems when applying for different coverage home- life etc. So Thumbs up 👍🏿 AAA.
First phone call. On hold 20 minutes. Hung up on. Second phone call.On hold 15 minutes. Ridiculous.
I was over.55 when I started with AAA Life. Reasonable rates — much much less than AARP. Excellent and quickly responding customer service. When I have called with questions or policy changes they respond thoroughly and clearly letting me know exactly what I needed to do to complete my tasks.
They are denying people who been prescribed an inhaler. My wife was denied. The have a fine print to obtain your information on medical, prescription, financial status, crimanl history and driving record. Once you sign they will look into your pesonal records. They stated they just started doing this. Go some where else please.....
This has got to be the worst life insurance I’ve ever dealt with!I hope you read these comments before making a decision on purchasing this company.I’ve been waiting 3 weeks to get my money back when I cancelled my policy. Worst service ever!Good luck if you’ve fallen into their trap!
I never requested info from this company. They send huge packets of information, complimentary mailing labels...all junk that I dont want. Each envelope (larger than 8.5 x 11) is filled with at least 7 pages of stuff. Its a huge waste and a total lack of corporate stewardship and environmental responsibility. They must mail these envelopes (Ive gotten 3 so far) to tens of thousands of not hundreds of thousands of AAA members. This kind of negligent behavior contributes to climate change in multiple ways.
Great insurance never had a problem with them all the years that have had AAA, Now I switched to USAA because the price is a lot cheaper, but AAA is still the best when it comes to road side assistance
The lady that assisted me in setting up my new accident policy was very well informed and was able to answer all my questions and make recommendations that fit my desired payment schedule.
I would not bother applying for insurance from this company. The application process takes much longer than they represent. Most significantly, to me, it seems they really do not want anyone middle age or over. I am 55 and in very good health but was turned down without explanation. I cannot comment regarding this company in any other respect and my low rating is only related to this issue. In fairness, they may be a very good company otherwise. I do not know. However, they seem to have an unusually high acceptance standard or just do not accept older people at all. To me, it appears, if you are over 50 do not even waste your time applying.
AAA Life is not focused on customer information protection. Just received a letter telling me of the different ways they share my personal information. They outlined 6 different ways they share information with others. 4 ways they dont allow limiting how the information is sold - 2 ways they do. If you want to de-activate those information sharing options you have to write a letter. Not a phone call, not an option on their web site, a letter! They are making this as difficult as possible . I have lost all confidence in AAA Life to be a trusted organization.
They want you to pay almost $500.00 a month for $300,000.00 coverage. We have 3 times that amount for only $25.00 a month. I returned their application. NO thanks. I just dont feel like paying for AAAs yacht, their CEO bonuses, and their expensive vacations. I had to give this rating in order to be able to post this comment. Actually, it should be a about 20 times lower. They dont seem to understand what the word NO means. I keep sending their telemarketing mail back to them, and telling them to take me off their mailing list, but they keep hounding me. There is also other consumer complaints on the internet here on this website page.
They say easy to apply, and three short health questions to determine your approval. This is NOT TRUE. I answered the questions positively and was still declined. Now I have a negative life insurance rejection on my record. This is going to hurt my chances to obtain life insurance from another company. This is deceptive advertising and I have been injured. I am considering legal recourse.
The staff member that I talked to was very good with getting the information I need for your life insurance and understanding and also getting copy sent to me so everything was taken care of so far
It was great to talk with a person that I could understand.
AAA rep was helpful, respectful and curious. Those are the things I look for as a senior citizen in any one trying to help me. Thank you very much.
Super easy to get a life policy at 60, also at a reasonable price! Thank you AAA Insurance and Steve Vinkler.
I cant get an agent to return my numerous calls and messages. I have paid, in advance, 166.32. I need to speak with someone ASAP
Misplaced my policy. Called and spoke with a very amiable and delightful youn lady, Tabatha, who quickly pulled up my policy. She said a replacement copy would be out right away.
The service was good and the problem was resolved quickly
Consistently reliable in support, professionalism and customer care!
AAA term life insurance rates are very noncompetitive with others (e.g. AIG). Their whole life insurance makes no financial sense whatsoever (unless you plan on dying soon after you get the insurance.)
I called about my annuity and the person I spoke to was very nice and answered all my questions to my satisfaction. I was very pleased with the personal, professionalism. Thank you
I live the customer service each and every time I call to pay my bill. Very pleasant and fast service
It was very easy to work with AAA life insurance. Person was very helpful and knowledgeable.
The person I spoke with was friendly and helpful.
The agent was able to research my information and transfer my policy with no problem.
She was a kind response lady thank you .
Very pleasant and courteous. Most helpful in handling my transactions. Thank you!
AAA always gives excellent customer service, however, their wait time is terrible.
Andrew was super helpful, kind and knowledgeable!Thank you for making our phone conversation easy !
Staff was professional, friendly and very helpful. They listened to what i said, and responded appropriately.
AAA Life Insurance was just what I needed, and sign-up was easy.
Been getting annoying life ins offers, that I NEVER REQUESTED AND THEY KEEP COMING. I GUESS WILL HAVE TO CALL OFFICE MANAGER OR AAA HDQS TO HAVE THIS STOPPED. HIGHLY ANNOYING. 😤😤😤
AAA is a great and very easy Life Insurance Company to work with.
Great customer service from being greeted as we walked in the door. Quick help from a representative to a warm good bye from the gentlemen at the desk. 👍
Still waiting for my requested copy of the policy. Was supposed to be e-mailed and direct mailed to me.
EXCELLENT CUSTOMER SERVICEKNOWLEDGEABLESINCERE ABOUT CUSTOMER NEEDS
Very affordable and reliable.
Things went very good AMD easy to supply for INS.
No waiting on phone. Fast service; did exactly what they said they would do.
All the paper in the junk mailings can cook an entire meal when used as a campfire -- except that the treated paper might be hazardous to your health and the environment. (Studies need to be done.)
Scammers
Be sure to black out your address, write RTS on envelope and drop in mail box at your local post ofice
Rates are reasonably-priced for senior citizens.
Outstanding customer service.
Simple application process over the phone, reasonable rates.
Junk mail senders, they will fill your mailbox full of there junk mail, stay away from me, I did not ask for your stupid junk mail!-stay away!
Customer was fast. Factual and friendly
Nice service that I got it. Thanks again.
Long wait, staff person had very little knowledge about travel guides, maps etc.
The young lady figured it all out for me
Very positive and professional experience.
Unable to connect with any helpful person.
Outstanding Company enjoy working with
Great life insurance
Excellent service.
Good
They the worst
Really ok
Total reviews rating 4.2
90 Reviews for AAA Life Insurance Company 2023:
Review №1
2022-04-20I had this accident insurance policy for five years but never used until I fell and fractured my femur in 3 places. After returning home from hospital, remembered the policy and called. At first they said would take 4-5 weeks to get claim forms; long story short, in about 6 weeks from original call I received a nice check in the mail, didnt even have to file the form, guess info was verified through medicare. I checked them out before I purchased, everything looked good and now I can verify that this is a solid reliable company, you arent pouring your money into a blackhole.
Review №2
2022-04-23AAA Life Insurance people are Professional andPolite. This is rare in today’s environment to say the least. They are well informed and up to thetask to assist you in your search for a solidLife Insurance Company. I whole heartedlyrecommend AAA in your search for your newLife Insurance.Sincerely,William T. Martin
Review №3
2022-04-20My monthly payment was on a credit card. This card was canceled due to a fraud on this card. When I was contacted by AAA, I explained what was going on and gave them information on a new credit card. There was a small charge due to my payment being late but they voided this charge.I am and have been very satisfied with AAA.
Review №4
2022-06-18Very professional agent who handled my requests for changes in my policy. I am very pleased with AAA Life Insurance and happy I made the decision to go with this company.
Review №5
2022-02-24I am relatively young and am in good health. I have a policy with work but wanted another supplemental policy not tied to my job. I received this brochure about the policy and signed up. Please be very careful with this company as they are not 100% honest.I thought I was getting a 30 yr term policy which is correct BUT the kicker here is that the premium will INCREASE by a certain percentage every few years. Most term policies have a set premium for X amount years and then the premium increases. This policy however increases every few years so it is NOT a term policy in the sense that you will pay the same rate for 10, 20, 30 or however many years you elect. You will basically be priced out because the rates increase every 5 or so years by a certain percentage.I am glad I invested into this further before making a payment and wasting my money.
Review №6
2022-06-19Short wait for service. My problem was resolved quickly and pleasantly. Im glad I have AAA Insurance.
Review №7
2021-09-14AAA life insurance has been top notch. Affordable rates for a Term Like policy. No hidden fine print such as limited payout for the first two year. The customer service is great. I called to verify policy details and the claims representative knew the answer to my question without hesitation. I highly recommend Term life insurance policies through AAA.
Review №8
2021-11-11This company presents a limited view of their product. Once we received the policy, it was a balloon policy with costs skyrocketing as you got older. The long term costs of this policy is outrageously high for what is offered.We mailed, via registered mail, the cancellation request within the contractually prescribed period. We received multiple correspondences requesting additional information already included in the first packet. This information was sent again. We then had to call multiple times, only to get a response that they would only refund the last payment drafted, rather than the full amount per contract. We are still waiting on a resolution, and I have a strong suspicion this will have to be evaluated for litigation.
Review №9
2021-08-31I have travel coverage insurance. Getting a hold of customer service was an exercise in patience, a lot of patience. Once I spoke with a rep, she was very helpful. That was a good experience. However, I requested a copy by mail of my insurance coverage. She informed me that she had placed the request and the docs would be in the mail within the next couple of business days and to allow 7 - 10 days for arrival. That was 3 weeks ago and counting. I think I will just stop paying my monthly premium. I suspect someone may be in touch with me then.
Review №10
2022-06-19CSR was helpful, knowledgeable, and efficient. Made a payment and got recurring payments established.