Kerbside pickup
Yes
ABC Warehouse in Rochester
Categories
Location on the map
Rochester, Oakland County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Phone: +1 248-923-4805
Site: https://www.abcwarehouse.com/
Site: https://www.abcwarehouse.com/
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:12–6PM
ABC Warehouse in other cities:
Comments (48)
This store right here dont need no star at all. I visited this store twice I really wanted this furniture but I did not get any help from any saleperson people came in the store they started helping them so I even walk out went down from the store to Garner White andwalk back and still the same thing I did not get no help at all. So sad
Ordered a $1500 Speed Queen dryer on 12/10 from Shahid. I went local, hopefully to get the item quicker instead of just going to AJ Madison like I have in the past. He said they had to submit a PO before they would know if it was in stock at the warehouse. I was concerned since I seen a lot of places talking about delayed deliveries for months for appliances in general. I said go ahead and order and put a deposit down. He said hell submit the PO and then check Monday to see if the warehouse or what not has it in stock. Monday came and went I called back Tuesday. Tuesday I got nothing, so I told him to call me back on Thursday . Never called back on Thursday, so I called and cancelled. Cant even get a general estimate if it is 1-2 weeks out or months because its on backorder. Just wants to make the sale.
William Besaw in the Rochester location was my salesman. He was very nice & professional. He answered all my questions and if I asked a question he didn’t know the answer to, he went and found the answer out. Everything went nice and smooth. The only reason I gave my review four stars is because when my fridge and stove were delivered, there was a small dent in the refrigerator the lights didn’t light up on the dashboard and the water dripped. Will call for repairs!
Our salesman, David, was very helpful and informative. The installers for the TV were top notch!! Can not stress enough how important this was!!!!! Everything was connected properly, remote was programmed to one remote, they were friendly, but efficient. Probably the best install we’ve ever had!
My family and I have used ABC for years and have had great experiences in the past. Walked into the new beautiful store and was greeted by Shahid . He helped me find a wall oven and I purchased . His follow through was less than professional . Had to call to find out about delivery when it was in The warehouse. Talked to Kurt , his manager and he said he would look into it and call me back. And never heard from him again. Had to call again and talked to Bill who was wonderful with his follow through. He looked into issue and called me right back . Said he’d leave message for Shahid to call me to set up delivery and never heard from him. Called AGAIN and spoke with Chris. He was wonderful as well and set up delivery for me . Yay stove is awesome but less than impressed with this store
My mom bought a mattress for them the sales man Al was amazing!!! He spent over an hour with her trying out every possible mattress to make sure she got the best one for her!They are very helpful and wonderful would shop there for anything else we need.
I had the best experience at the new ABC Appliance in Rochester! Munir Malouf was my Salesman and I can’t say enough wonderful things about him! He was kind spent a lot of time with me to make sure I was getting the best appliances and prices for our home! He was over the top exceptional and I wouldn’t go anywhere else! I will be sending all my friends and family to ABC Appliance to see Munir!
I recently had my refrigerator give up and decided it was time to replace it. The timing was unfortunate being in the middle of the Covid 19 pandemic, and stay at home orders here in Michigan. I was challenged to get any assistance at multiple appliance stores, until I reached out to ABC Warehouse. They were open, Craig was incredible spent over an hour with me, we looked at multiple brands, styles, and inventory. Craig helped me resolve a significant problem at at very difficult time with many businesses hardly functioning, ABC Warehouse was there to save the day.Thank you...Douglas Cutcher
Munir Maloufs knowledge and personal touch made our appliance shopping experience above and beyond what we had expected.We were we able to purchase the appliances that we wanted, at a substantial savings and acquire a lifetime friend.Thank you Munir!
I ordered and paid for a dishwasher that I’ve been waiting for 11 months for they don’t call with updates they don’t care that I haven’t received my product I have to hunt them down to figure out if I’m going to get it or not and they always tell me it will be here in a month and sure enough never comes horrible customer service no accountability for their products they sell would not recommend
I had a wonderful experience shopping here. Beautiful store with great customer service. We worked with Munir Malouf, he went above and beyond always with a smile. If your looking for appliances I highly recommend going to see him.
Apparently the order to wear masks excludes only this store. Walked in tonight not one of the staff was wearing a mask. One approached and tried to put it on like he was slick - no thanks. Walked out right away, not a safe environment, not worth the risk.
Great place, with great staff. If you want a good deal from TV’s to appliances come here and see Munir. Munir is fair, honest and will always do his best to get you exactly what you need for the best price.
The Manager Barry was extremely helpful when we picked out new Mattresses. Great service & Prices. Thanks Barry!
What a wonderful experience. I have never been in a abc warehouse being new to the area. I purchased a whole kitchen and got it delivered. They were great start to finish. Thanks Barry
Manny (Munir) was extremely helpful. Took great care of us. Recommend asking for him. Hes the best. Amazing experience, will be back for sure!
Sales person was attentive and asked id he could help me. Listened to what I needed and showed me it immediately.name was Sean, just like mine. But I spell it Shawn. :)
Beautiful new store! Wonderful customer service. Everything in my home I purchased from here. Try out the beds best purchase I ever made. Thank you team.
Beautiful new store and the salesmen were very knowledgable about the appliances and very friendly.I will definitely go back.
My fridge went out last night so I went in to abc and talked to Dave and before I Knew it he had me hooked up with exactly what I wanted for a lot less then I was expecting to pay. Thanks Dave S
You order the unit online and I enter all my cc stuff including the CVV code and when I get to the store they say I didnt pay and want to charge me again.
We recently bought an oven and it is not working well and they are not willing to help find a solution.
Beautiful store, great staff that answered all of my questions and got me the best deal on my new appliances.
Beautiful new store friendly knowledgeable staff they go above and beyond to make sure you are a happy customer low prices and great quality products.
Munir was very knowledgeable and helpful and professional would highly recommend this store verified purchase
Nice place good staff had just what I wanted
Brand new store attached to hawthorne appliance. Great staff, clean, incredible deals I will be back
Not a great experience
Love the new place. Sales staff was extremely experienced. Definitely recommended to all!
Awesome place with Hawthorne all moved in! Ask for Barry he is the best!
Beautiful new store, great deals, and helpful very sales people
Very friendly people very satisfied with the service they have
Awesome store, friendly staff, great service.
Fast service good prices. Ask for Dave .
The people were nice and great atmosphere
Good help in getting a good price on tv.
Barry sales was great!
Awesome service and product!
Total reviews rating 4.2
48 Reviews for ABC Warehouse 2023:
Review №1
2022-03-29Craig was so helpful, and knowledgeable! He knew right where to direct me when I gave him a description of what I wanted. The appliances look awesome in our newly remodeled kitchen! :)
Review №2
2022-04-07Great experience. Salesman Tom was very helpful. Get my washer Tuesday.
Review №3
2021-04-27David Shamoun Jr was amazing helping us with the purchase of our new LG washing machine! We called a ton of other stores with 3-4 week delivery time frames (not to mention their horrible customer service too) When we called ABC and spoke with him, David was not only able to help us get our new machine in just 4 days from the purchase date, he was able to get us a great price on the best rated washing machine they had for quick delivery. David/ABC will be our go to when we are in need of the matching dryer!
Review №4
2021-08-04I would like to share what a great experience I had with your delivery men. Hunter & Steven went above and beyond delivering my new chair. They saw I was disabled and moved my furniture around to place my chair just where I wanted it. I highly recommend them.
Review №5
2021-04-24I have ordered a washing machine from this store. Two weeks ago they said they were going to deliver it on Wednesday and on delivery day I got a call stating they can’t deliver it. Why? Don’t know. I’ve called and left messages for my sales person to call me back and let me know what’s going on; not once has he called me back. I get no feedback on what’s going on. I have family members in the market for washers and dryers I will not be sending them here.
Review №6
2020-12-18ABC warehouse had been my families go to for appliance. Our first set of stainless steel appliances lasted us 16 yrs.We went to the same store in Fort Gratiot and found prices to be the best in town....our sales person Brandon was very nice honest and helpful in helping us pick out what we were looking for. Also had the privilege in speaking to regional manager AL who wasAlso extremely nice and helpful!Definitely top notch services which is hard to find now a days!
Review №7
2021-05-27After purchasing a Lift Chair from ABC Warehouse l had experienced an issue with the warranty company getting repairs completed. Al, the Regional Manager became involved and really went out of his way to make sure that l was completely satisfied with the outcome. The ABC Warehouse management team backed their merchandise and l couldn’t be happier with the outcome. Thank you so much Al and Steve!
Review №8
2019-11-27Store was laid out nicely. Purchased a couch on 7-5 with a promised delivery of 7-6. There was an error in my order and the incorrect couch was attempted to be delivered. Turns out a discontinued color was ordered by the salesman. I wasnt aware at the time but the color i actually wanted was more expensive. I received a call from the Regional Manager very quickly and the issue was promptly resolved and the lower price was honored. I can understand mistakes, they happen, but what comes next is always the most important thing. In this case I was satisfied that someone reached out to me quickly and apologized. The Regional Manager contacted me and stated that bc I was charged incorrectly he couldnt give me much of a discount for the trouble but would send a gift card for dinner. The second Saturday came and the new couch was delivered. Right color this time but it was damaged on one half and the other half was assembled incorrectly. Another call and another wasted Saturday (4 hour delivery window) and the next replacement was delivered. No compensation for my three lost Saturdays (and no gift card ever came 4 months later still waiting) and I got to say I probably would never go back. If I were the regional manager I would have insisted that the delivery be made in a one hour window as to respect the customers time and it better not arrive damaged!
Review №9
2019-10-11David Shamoun Jr. did an outstanding job with his knowledge, kindness, and professionalism to help us with our purchase of a new refrigerator. He went out of his way to check exact dimensions and specifications, and we discussed how this will fit into our future purchases...which we WILL be doing with him. This is the kind of service which is almost disappearing from retail! Bravo. David is the best!
Review №10
2020-12-09Do yourself a favor...drive a few miles north and go to Sargents. Night and day difference with service and common sense.I called yesterday to get a “delivery window” for my fridge. They said the delivery schedules are made during the night and an email goes out in the morning. What does that mean, you ask?I got an email at 6:02am saying my window was 7-9am. Then, I got a call at 6:15am. I didn’t answer because I was sleeping. Then, and this is my favorite part, the delivery drivers pounded on my front door and rang my doorbell at 6:28am. 6 in the freaking morning. Not a single light was on in my house, my porch light was turned off, clearly no one was awake. I called the driver, with attitude, asking why he was at my front door at 6:28 in the morning. He said “do you want us to leave then”.Yes, I want you to leave....and I want to return the $3k fridge I bought from you.Most unprofessional process and appliance company I’ve ever worked with.