Acura of Glendale
Address: 505 S Brand Blvd, Glendale, CA 91204, United States
Phone: +1 818-502-1100
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change, Repair services,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 818-502-1100
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change, Repair services,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Auto repair shop, Auto parts store, Acura dealer, Brake shop, Car dealer, Car finance and loan company, Car leasing service, Motor vehicle dealer, Used car dealer
Rating: 4.6
Site: https://acuraofglendale.com/
Worktime:
Rating: 4.6
Site: https://acuraofglendale.com/
Worktime:
Day | Time |
---|---|
Monday | 7:30 AM–8 PM |
Tuesday | 7:30 AM–8 PM |
Wednesday | 7:30 AM–8 PM |
Thursday | 7:30 AM–8 PM |
Friday | 7:30 AM–8 PM |
Saturday | 8:30 AM–8 PM |
Sunday | 12–6 PM |
Name: B****** H*****
Date: 2024-04-16 01:00:37
Rating: 5
Comment: I have been a customer of Glendale Acura for 5+ years and am an 11 out of 10 satisfied customer. In a city notorious for awful customer service, Acura of Glendale is a beacon. As a single mom and someone without local family, being able to trust the service department with my two Acuras has been invaluable. Theyve even assisted me in a pinch with a few quick fixes, and performed them complimentary, such as replacing an inexpensive fuse to my speakers today, or tying up the undercarriage cover when it fell off (this is my 2010 Acura TSX). Because Acuras are the best vehicles in every respect, the service department is very reliable and trustworthy, and when I was in the market, it was easy to choose Acura of Glendale as the location I would purchase my third Acura.About a month and a half after I purchased it, I popped my tire on the curb for the first time. Acura Care was a breeze to work with and towed my vehicle to the dealership early in the morning. By the time it opened, they had already repaired my tire and submitted a warranty claim - I was yet again amazed. Although I dont know them personally, they treat you how I imagine good family would treat you. Theyve exceeded my expectations in every respect, and Im really thankful for the wonderful people that work there that have taken care of me and my family. My daughter, a new driver, even brought the car in once, and the representative helping her was so kind and patient to explain all that was needed to both of us and handled us with velvet gloves. Thank you for being a light in a world that could otherwise be challenging. Acura of Glendales service department is THE BEST! Shout out to Rodger, Brad, and the many others that have assisted us year after year.
Name: J**** M******
Date: 2024-03-19 19:31:13
Rating: 5
Comment: Brad in service and the rest of the team at Acura Glendale set the standard for excellence in the industry, as far as I can tell. They are prompt, professional, and personable. I always come away ecstatic knowing my precious Integra is in the best possible hands, as am I with Acura of Glendale. A Five Star operation all the way. Cheers.
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Name: J***** P***
Date: 2024-02-24 05:20:06
Rating: 5
Comment: I had the best time working with Arthur M. He is an honest, fair and the BEST salesman I have ever encountered and efficient. Please come see him, I was in and out with a brand new MDX within 2 hours. Definitely would recommend friends and family here. Acura of Glendale, you have definitely have an MVP!!!!
Name: A****** K******
Date: 2024-02-15 21:15:20
Rating: 5
Comment: On Wednesday morning I noticed my collage sons car that we gave for transmition repair had problem again an as a mom very worried and desperate that what he will do so I call Andre and explain the situation and told him I can not buy brand new . He knows exactly what Im talking about and told me we have very good low millage certified pre owned ones and send me some some information and I just told him we will be there soon.The minute we checked in we were welcome warm with Andre and the manager and in less than hours we come out with a very nice car that my son got in love with it and more important as a mom I feel good that he will drive safe. I want ao say thank you to all sales,manager financing,and of course service department to taking care of my family God bless you all.
Name: B**** A****
Date: 2023-12-30 19:57:44
Rating: 5
Comment: Our family visited California last summer while on vacation. During that time, we noticed some problems associated with our MDX and chose to visit Acura of Glendale. Thankfully, Brad Wolfgram showed exceptional customer service and patience with us! Not only did he bring a positive attitude to the workplace, he is incredibly friendly and understanding with all his customers. If you have any problems, ask for him!
Name: K**** O******
Date: 2023-12-05 00:14:10
Rating: 5
Comment: I dreaded buying a new car. I honestly think its the worst, but big shout out to Albert who helped me out and this dealership. Albert was so helpful, worked with me, made it quick, painless, and easy. Highly recommend.
Name: P****** K*****
Date: 2023-11-17 20:55:21
Rating: 5
Comment: Five stars for Brad in the service department. He is extremely helpful, knowledgeable and honest. I usually work on my cars myself or take them to independent shops but Acura of Glendale has been taking care of my MDX since new primarily because Brads great customer service.
Name: S** S*****
Date: 2023-11-16 23:00:46
Rating: 5
Comment: Thank you Levert,I appreciate you helping me locate and purchase Acura parts for my RSX.Very professional and easy to talk to!
Name: M****** A****
Date: 2023-11-07 16:15:00
Rating: 1
Comment: Best reason to go here is if your migraines aren’t harsh enough, and you are a sadomasochist and want them worse
Name: T* W**
Date: 2023-10-15 16:10:33
Rating: 4
Comment: I was there for 4 hours. The staff were kind and the waiting area was comfortable.
Name: K***** A*********
Date: 2023-08-25 23:53:37
Rating: 5
Comment: Great dealership! Friendly staff. They have Wi-Fi and delicious coffee in the waiting area. Always a pleasure dealing with Acura of Glendale
Name: M*** S*
Date: 2023-08-25 21:12:03
Rating: 1
Comment: Please tell your employees not to test the new cars loudspeakers in the parking lot… they’re already making enough noise while locating the cars…
Name: J***** p
Date: 2023-08-03 21:54:24
Rating: 5
Comment: Excellent customer service, in the parts department
Name: M***** S******
Date: 2023-08-03 17:00:46
Rating: 3
Comment: Not enough loaner cars when your car is being serviced. No special amenities, no complementary beverage in waiting area like at Lexus dealership. Complimentary Lyft home.
Name: M*** F*****
Date: 2023-06-27 21:49:15
Rating: 5
Comment: Sal was amazing to deal with we are a warranty company and it sometimes can be difficult to work with repair facilitys BUT SAL MADE IT SO EASY !!!!!!! Looking forward to doing more business with you
Name: B***
Date: 2023-06-25 06:37:06
Rating: 5
Comment: To whom it may concern @ Acura Glendale, this is my first visit to Acura Glendale. I stop by for an oil service and I pulled up to the services drive and waited for a good 10 minutes until SALVADOR CASTEL the service advisor walked up to me and asked if I was being help! So I told him the issues with the vehicle beside the oil service and he guided me from the beginning of the process he is very professional and keeps meup-to-date. Thank you
Name: C****** N*****
Date: 2023-06-10 22:33:24
Rating: 5
Comment: I like this place. Way better than the Acura of Sherman Oaks.
Name: M*** M******
Date: 2023-05-17 03:01:45
Rating: 5
Comment: Acura of Glendale was amazing. Andre was the salesman that assisted me. He greeted me with a smile and was extremely polite throughout the entire process. He was also very knowledgeable about the vehicles. He was not pushy and very straight forward. Highly recommend this dealership.
Name: J* C*
Date: 2023-05-09 18:01:09
Rating: 5
Comment: Took both my cars in for recalls. Great service. Nice chill lounge area.Staff cool AF and super professional. They have coffee and snacks for people waiting and tempting cars to buy.Every time I take my car in they was it for you from the outside. It stays a bit wet but nothing the wind cant dry.Super satisfied every time Ive gone there.
Name: E*** M********
Date: 2023-04-18 17:38:59
Rating: 3
Comment: Took in my vehicle for service and was not impressed. Had an appointment but the service person that was to help me out must have been on lunch break and only one Servicer was available so I had to wait.Went into the waiting area and Albert helped me out and I replaced my vehicle! Thank you Albert. I give Albert 5 stars.
Name: C**** L*****
Date: 2023-04-13 22:21:59
Rating: 1
Comment: Staff at the dealership is lovely. However, Acura Finance and Acura Motors are a horrific nightmare. Been waiting for an SRS part to be delivered for 6 months.I would strongly discourage anyone from purchasing or leasing an Acura. They do NOT value your business.
Name: J**** P****
Date: 2023-04-05 02:27:28
Rating: 5
Comment: Got my vehicle here almost 5 years ago and continue getting my car maintenance here. Ask for Roger hes the best representative in the dealer for services done to your vehicle. Very fast and knows how to explain things the right way.
Name: M**** P*****
Date: 2023-03-15 22:34:59
Rating: 5
Comment: Good place to take your car very profecional they have good mecanics they do a celan work.
Name: A***** B****
Date: 2023-02-12 03:05:29
Rating: 5
Comment: Loved my experience buying my RDX! Matthew was very transparent over email about the offers and what I was looking for. Whole process was very smooth and fast, everything was done in one office. Loved how it was a smaller dealership so everything was accessible. Didnt feel like I was held hostage to make a deal unlike those bigger car dealerships. Very glad Glendale of Acura responded to me first while other Acura dealerships have yet to contact me.
Name: T****** L****
Date: 2022-11-04 18:03:54
Rating: 4
Comment: I had a great experience at Acura Glendale. I was having some problems with my vehicle I called other Acura dealerships that were closer to me and I was being brushed off and told the part was on back order. But I spoke to Sal at Acura Glendale and he took care of me. We got the vehicle in so it could be diagnosed and I was able to get a loaner. He keep me informed every step of the way. Now Im just hoping my vehicle can be repaired or I can be put in a new, more reliable vehicle.
Name: J*** O**
Date: 2022-10-28 19:37:51
Rating: 5
Comment: I Bought my Integra at Glendale Acura. My salesman was Andre. Very professional and easy to talk too. Quick negotiations between him and I. He got me the monthly payment I want. They didn’t try to break me or starve me to death like other dealerships. I was a satisfied customer.There was a confusion with the remote start, the Aspec didn’t come with it which I wanted. A week later the dealership/owner contacted me and resolve the issue. They installed an aftermarket remote start for me.Early Christmas gift from Santa!Thank You Mr Brewer
Name: J**** B*****
Date: 2022-10-05 03:37:48
Rating: 5
Comment: Great service and fast 👏 thanks Sal
Name: A* M****
Date: 2022-08-10 22:36:21
Rating: 5
Comment: Fair prices on tires. Service better than most dealerships Ive dealt with.
Name: J**** A********
Date: 2022-08-03 03:16:01
Rating: 5
Comment: This is the best Acura dealer I have been too. I have owned 5 Acuras in 26 years and I had them all serviced here. Well I had them serviced at Acura of Pasadena until they became Acura of Glendale. I have been coming here ever since.
Name: B**** W****
Date: 2022-07-05 17:37:15
Rating: 3
Comment: Overpriced. Will rip you off if youre not careful. Always get a second quote from your mechanic.
Name: J**** L**
Date: 2022-05-29 19:53:47
Rating: 5
Comment: My car needed to have its emissions monitor reset to be smog tested and this Acura did a great job of fixing it quickly and fitting me in for an appointment.I was really worried about my car since it’s new and even after troubleshooting and constant hours of driving a particular way, my car was still throwing an error that meant I couldn’t bring my car in for smog testing. I had spent a lot of time trying to research and fix it on my own before calling the dealership.When I called, the service manager, John, was especially really great. He listened to what was wrong and made the entire process of fixing the car quick and easy. The employees here are really kind and I recommend coming here for any of your Acura needs!
Name: E**** A*********
Date: 2022-05-10 17:38:41
Rating: 5
Comment: I was in the market for a new SUV a few months ago, and though I didn’t end up buying an Acura for personal brand reasons, the experience I had at this dealership was fantastic.I had an appointment, showed up, was handed the keys to test drive solo (love that!), and was emailed the exact price I’d pay per month on a lease. No markup, fully transparent, and super smooth.I wish more dealers were like this and hopefully one day I do end up purchasing here. Great experiences are memorable!
Name: A**** P*****
Date: 2022-01-19 21:29:38
Rating: 1
Comment: Horrendous service; the staff (manager in particular) is rude and the prices are egregious. Go to any other dealership if possible.
Name: N*** S*
Date: 2022-01-03 23:26:08
Rating: 5
Comment: Always a breeze here! As a service advisor for another car brand myself, I can say I love bringing my car here. Everyone Ive had an encounter with here is great but had to shout out Roger in the service dept, hes the man!
Name: m*** f*****
Date: 2021-12-29 00:15:40
Rating: 5
Comment: Brad Wolfgram always provides excellent service. He takes the time to go over what is needed and when.
Name: S***** N*****
Date: 2021-12-28 22:29:58
Rating: 5
Comment: Went in yesterday for a regular car service and Brad Wolfgram helped me. He is best one there! Always kind, explains matters clearly, and helps as fast as possible.
Name: j*** s**
Date: 2021-11-10 01:03:12
Rating: 5
Comment: Matthew Zaragoza (Matt) is truly the best salesperson I have ever met. After contacting several Acura dealerships he is the only one without gamesmanship. He is a straight shooter and we could finish the deal in less than an hour. He deserves more than five stars. But this dealership needs some renovation though.
Name: E***** V
Date: 2021-11-05 02:35:02
Rating: 5
Comment: Acura of Glendale always takes good care of my car. They also take every precaution to keep everyone safe during this covid situation. Signs are everywhere to remind the public to keep face masks on, sanitize or wash hands, and they even have separate cups for clean and dirty pens when we the consumers have to sign receipts. Keep up the great work yall do... stay safe and well!
Name: J**** W*****
Date: 2021-11-04 18:07:33
Rating: 5
Comment: The service department at Acura of Glendale has consistently been great. Brad has been particularly helpful in setting up appointments, arranging a loaner car (only used this once), and explaining necessary service issues. Pretty no-fuss/no-muss experience.
Name: D**** K
Date: 2021-10-14 19:34:32
Rating: 5
Comment: Very friendly and professional staff. Brad at Service Dept is an amazing person to work with. Thank you guys.
Name: j** k****
Date: 2021-10-12 03:53:39
Rating: 5
Comment: Brad in the Service Dept. is excellent. This is the main reason why we go there. He is trust worthy and gets the job done in a timely manner. He is one of the nicest, most professional service people we have ever dealt with. As long as hes there, we will keep coming back. Thank you Brad!Your Terrific!!!
Name: V**** 1***
Date: 2021-10-03 00:19:09
Rating: 5
Comment: Been taking my Acura since I bought it in 09. Great service and customer service. I have had the same service reps for years. Roger is great rep. Very insightful and knowledgable service reps.
Name: O*** E********
Date: 2021-09-27 17:03:26
Rating: 5
Comment: Several years ago, I bought my MDX at Acura of Glendale. They offer great service and pleasant experience. Brad, in the service department is wonderful to work with.
Name: M******* N*****
Date: 2021-09-26 20:10:45
Rating: 5
Comment: Brad Wolfgram assisted me with my Acura TSX on 9/25/2021, he was very pleasant to work with and took care of the car with out any problems. Best service guy there!
Name: J******* G******
Date: 2021-09-23 15:20:23
Rating: 5
Comment: I have had Brad as my service advisor for 4 years. He is very knowledgeable, explains everything thoroughly and is so friendly!I highly recommend him!
Name: A**** G****
Date: 2021-09-16 06:35:24
Rating: 5
Comment: Karine and Dwight in sales and Art in Finance were great. Painless process. Super nice and friendly. They knew we drove a while to get there so they stayed late to help us get the deal done. Highly recommend.
Name: W****** V********
Date: 2021-09-13 23:01:01
Rating: 5
Comment: This dealership provides excellent customer service. John and the team at the Service department did an amazing job with the warranty work on my Acura. Highly recommend this location!
Name: L**** L******
Date: 2021-09-13 00:10:30
Rating: 5
Comment: Very professional staff. We have purchased all of our vehicles at the same dealer for years and is the first time we looked into a different dealer. Surprisingly, everyone was very nice, efficient and made the process easy on us.
Name: F******** L****
Date: 2021-09-07 20:44:52
Rating: 5
Comment: I love the quality of customer service. I have been a client for 5 years and never regret doing business there.
Name: J*** Q**********
Date: 2021-08-08 01:30:04
Rating: 5
Comment: Excellent costumer service, professional and very friendly staff.
Name: D**** V*****
Date: 2021-07-11 23:51:00
Rating: 4
Comment: I came Acura Glendale for buying Acura RDX it’s really good.
Name: M*** S******
Date: 2021-07-09 03:01:04
Rating: 5
Comment: Salvador C in service was professional and listen to my various services requests. Sal let me know that several of the services I requested were not needed at this time and had the techs inspect and confirm the condition. Once my car was ready he walked me through the services and the invoice.
Name: S**** 1***
Date: 2021-06-28 19:20:09
Rating: 5
Comment: Been coming here for years, since it’s the closes Acura dealer. This makes timing critical, therefore communication becomes crucial.Called, made appointment, set time, showed up, tires replaced, picked up.Done in record time. Thanks Armin
Name: J**** G****
Date: 2021-06-12 03:13:15
Rating: 5
Comment: They are very Professional and fast in regards getting what the customer ask for plus never giving up what we ask for The Manager Alton is always there for us no matter what, he is very professional and willing give what customer wants to here about them self and never gave up on any customer
Name: L****** W*****
Date: 2021-06-11 22:56:46
Rating: 4
Comment: Fantastic Service Department is excellent very through.
Name: R**** G*****
Date: 2021-06-05 22:51:38
Rating: 5
Comment: Im one of the happy client. Brad Wolfgram and the rest of the service team were very professional. They answer all your questions well and provide you with options.
Name: K**** D***********
Date: 2021-05-18 23:05:25
Rating: 5
Comment: I call the Service Department in a panic on a late Saturday afternoon, Brad comes on the line, totally eases my worries, first thing Monday morning (today) my Acura is dropped off at 9am ~ 3 hours later by noon ~~ its as good new. Also they do some huge 22 point inspection at no charge.I have stayed with Acura from the old days of the Legend in 1987 and have owned only Acuras subsequently.Although I used other Acuras in Southern California for service etc., I find that Glendale Acura is the BEST !Highly recommend to all !★★★★★ FIVE STARS ★★★★★
Name: A** W*** M*******
Date: 2021-05-17 23:15:10
Rating: 5
Comment: Brad Wolfgram is an outstanding service consultant. I have no concerns when I leave my car in his hands. He is prompt, efficient, courteous, and friendly. I am very pleased with the services at Acura of Glendale. I recommend Brad to any customer needing service.
Name: J**** S*******
Date: 2021-05-06 23:55:31
Rating: 1
Comment: Told me it would be days before I could get my car fixed. Whats the point of a warranty?
Name: S****** M***
Date: 2021-05-03 19:30:01
Rating: 5
Comment: Very friendly, they work fast.I appreciate that they present you with everything that needs attention but dont force you into anything. They present you the facts and offer suggestions in case you are unable to get everything done at the time.
Name: J*** S*****
Date: 2021-04-28 20:10:31
Rating: 5
Comment: I have had my Acura RL serviced here since I bought the car in 2010. The service has been reliable, trustworthy and very fairly priced. The service advisors that I have worked with (Tony for years, and now Roger) have explained what needed to be done, understood my needs in maintaining my Acura, and helped in all ways possible. I intend to keep this car for quite a while longer, and I feel very comfortable in relying on the advisors at Acura of Glendale. This is a fine and reputable dealership.
Name: L***
Date: 2021-04-26 23:08:05
Rating: 5
Comment: Always friendly & helpful assistants like Roger 😊
Name: K**** I****
Date: 2021-04-23 20:47:08
Rating: 5
Comment: We bought our car here and although we have moved my wife continues to use Acura of Glendale for servicing the car. Brad is always courteous, thorough and friendly. He advises but is not pushy, he is trustworthy. We will continue to come here for as long as we can .
Name: j**** g******
Date: 2021-03-26 18:42:13
Rating: 5
Comment: I brought my car in for a Check Emission System warning light.Brad was knowledgeable and thorough in helping diagnose it,They had my car clean and ready sooner than promised, and did a full check on all systems.
Name: A***** S*****
Date: 2020-10-23 19:41:41
Rating: 5
Comment: Im now on my second RDX and Ive even brought in my Honda for my service needs here. It is a smaller dealership, but Ive always felt like the staff are always thinking of you, customer service #1. Appreciate the good staff. Manny has helped me for years and I highly recommend him in Service
Name: B****** B******
Date: 2020-10-09 23:09:20
Rating: 5
Comment: Not only do I love my MDX that came beautifully appointed at the base level. But I really like this dealership. Finally somewhere that rewards loyalty for returning customers in sales and in service department. Have not had one issue with this group and always feel well taken care of
Name: J*** M*
Date: 2020-10-01 02:31:46
Rating: 1
Comment: This is just my worst car shopping experience ever. The sales guy literally would say all the cars are the same after every car i looked at. He kept asking for my budget, what price range, that it goes on package steps... etc. I was clear I needed to decide on the car first. He sounded like he was annoyed and upset the more I looked. He sounded mad while telling me that when am I making my choice, why I cant decide.. am I driving off the lot today. I looked at less than 10 cars in the Whole lot. And I only got a good look at 2/3 of them from the outside. During this time he kept telling me they were the same. That thats not how you car shop. I asked twice if they were used cars, he said yes. Everyone knows used cars arnt all the same. I didnt get to look at my first choice like I wanted. Its not even close to the same looking at a car online to me. Way to go on persuading me to pick the car. I didnt even get to look inside since I didnt get to pick the car I wanted to see. What happened to the buyer choosing what they want. The sales people here must be beyond desperate.
Name: D****** L**
Date: 2020-09-30 16:17:21
Rating: 5
Comment: Manny is the greatest! Would always choose to come here for top quality service and original parts for long investment car care.
Name: J*** J****
Date: 2020-08-29 00:17:26
Rating: 5
Comment: Had a troublesome Emission system error that they fixed so I can get my smog test & registration done.
Name: M** U****
Date: 2020-08-14 20:45:09
Rating: 5
Comment: I went in to purchase a replacement part, with the help of the parts department and the service manager and service department, they offer excellent service.
Name: C**** N******
Date: 2020-08-11 21:59:20
Rating: 5
Comment: I never regret bringing my car to Acura Glendale for a service. Quick and thorough service, every time. Roger looked after me with first class customer service and made sure all protocols were followed to protect his team and myself during the car drop off and pick up.Thank you Roger and all of the service team at Acura Glendale!
Name: k** y*
Date: 2020-08-07 06:41:50
Rating: 5
Comment: John is my NSX specialist at Acura of Glendale, he go above and beyond to make sure everything is finish at top tier quality. truly great service.
Name: R****** A******
Date: 2020-07-14 18:09:24
Rating: 5
Comment: This is my 3rd time going for servicing. Staff are friendly & helpful. Very considerate in giving the best advice that accommodates your needs. Sal & Roger will treat you with respect & lay out the truth on what you really need to get done, at the best price.
Name: D**** S******
Date: 2020-07-01 14:13:34
Rating: 5
Comment: Excellent service, I really recommend the place, I had an appointment and my car was fixed sooner than I expected, very very good service 👍!!!
Name: R***** O****
Date: 2020-02-09 19:11:30
Rating: 5
Comment: Most honest and nicest staff of any Acura service. The only one I would go to.
Name: M******** N***** E*** I*** A***
Date: 2020-02-04 20:24:14
Rating: 5
Comment: My last minute visit to Glendale Acura service visit exceeded my expectations; the pricing was appropriate for the labor, an extra accessory was thrown-in at no cost and the work done was under an hour... in and out! Thanks Brad!
Name: M***** E**********
Date: 2020-02-02 19:13:41
Rating: 5
Comment: I went in for service on a Saturday for my ILX and received excellent customer service from beginning to end. I was greeted by Manny the Service Advisor and was impressed with how helpful and professional he was. Manny also made sure to get me the best pricing for my service and appreciate that he did not try to push any unnecessary services. This is definitely my new go to service department for all of my car service needs. Thank you Manny and Acura of Glendale! 👍
Name: J** S****
Date: 2020-01-29 21:56:28
Rating: 5
Comment: Went in for my scheduled service and once again I was treated incredibly well by the Service team. Easy to work with, very clear in what I could expect, and they did exactly what I had hoped and for what they said the cost would be. No surprises, no up-selling which I greatly appreciate.
Name: d** a**
Date: 2020-01-28 22:34:04
Rating: 5
Comment: Just leased 2020 RDX and everything went smooth.Alton, Karine at sales and Art at finance are very friendly also professional. A+++The staffs at the service dept., Brad and Tony, are outstanding, too.I would recommend to others anytime.btw RDX is much better car than expected.
Name: N***** B
Date: 2020-01-24 03:04:13
Rating: 5
Comment: The staff at Acura of Glendale are super friendly, helpful, and thorough. Getting a battery change there is a convenient and affordable option. Not what I expected from a dealership.
Name: J** K****
Date: 2020-01-17 02:41:34
Rating: 5
Comment: Customer Service is excellent. Brad is the best. He takes time and explains everything in detail about your car. The Staff and Donna are terrific. Very happy with their services.
Name: R* N*****
Date: 2020-01-07 06:51:29
Rating: 5
Comment: Great place, always buy my cars from this dealership. Great staff, the best place for your motoring dreams to come true. A+++
Name: c***** v******
Date: 2019-12-27 01:39:53
Rating: 5
Comment: Thank you Tony G. for your help, honesty and professionalism.
Name: M****** M*****
Date: 2019-10-24 17:07:21
Rating: 5
Comment: One of the reasons I continue to drive an Acura is because of the outstanding service at this dealership. Brad Wolfgram is my trustedservice adviser.
Name: J**** K
Date: 2019-10-21 05:23:09
Rating: 1
Comment: No where says they do not accept lease return on weekends. Waited 1 hour 55minutes to return a lease car with not so nice attitude. Almost felt like I am an ignorant to come without an appointment- first time. Then, it took 2 minutes, only checked odometer. I know they were busy, but professionals do juggle multiple tasks, especially for past, current and FUTURE customer.
Name: T**** A**
Date: 2019-10-06 02:50:54
Rating: 1
Comment: Probably the worst customer service Ive ever experienced. Wanted to test drive a car but there were no employees in sight....for probably 30 minutes. No one at the front desk or in the lot, literally. So we just left
Name: D**** S****
Date: 2019-09-24 01:50:11
Rating: 5
Comment: NOTE: Service center closes at 6 not 8. Found out the hard way.
Name: S***** B********
Date: 2019-09-12 23:01:04
Rating: 5
Comment: The service department is great. Tony is always accommodating and knowledgeable.
Name: M** P*****
Date: 2019-08-28 03:08:30
Rating: 4
Comment: My Consultant was Top Notch in terms of abilities to assess and interpret my needs and issues with the vehicle. The team executed concise communication by explaining the nature of the repairs, time and cost with what I believed to be an honest and accurate estimate. ALL of my questions were answered in an expeditious fashion and multiple solutions offered with time and cost. Super friendly, patient and professional.However, the cashier wasnt her most attentive and there was no ride or loaner while my vehicle was being serviced. Slightly wavered in that area of the service, but overall the Glendale Team is a Great representation of the Acura brand.
Name: M***** R******
Date: 2019-08-28 02:59:39
Rating: 5
Comment: Very pleased by the service department. Manny is helpful, courteous and the prices he quotes are reasonable and appropriate for a dealership.My only concern is the APPLE CAR PLAY software problems that the dealer has no ability to correct. Their hands are tied by the car manufacturer. I have had problems for months with ACP! Time for it to get fixed!
Name: R****** L****
Date: 2019-07-18 19:42:20
Rating: 4
Comment: Very knowledgeable and friendly staff but the place is very small as small Acura dealer lots are.
Name: M****** G********
Date: 2019-07-13 21:54:59
Rating: 5
Comment: Great customer service! Cant praise the service center enough!
Name: V** B****
Date: 2019-07-02 21:12:08
Rating: 4
Comment: Id give it 4.5 stars. My advisor Brad was utmost polite and had all the necessary follow thru and training. He took time to explain all the aspects of service, but he couldnt change or overwrite one detail as described below.I have a problem with charging me for service 1 when my tires are removed anyway to perform service B that includes measurements of brake pads/disks and calipers. They are putting tire back anyway, just onto different axel and charging $$ for that? For moving a tire 6 to place onto different hub and calling it a tire rotation.I am disappointed for advisors to be under pressure from Acura to upsell this service.I would gladly hear a response from anyone higher up on food-chain at Acura - shoot it to lakings91 at gmail. Although please dont start conversation explaining to me how important it is to rotate tires - it wasnt the question Ive asked.
Name: L****** R B*****
Date: 2019-06-19 19:32:37
Rating: 5
Comment: I come from Long Beach and bought the new generation RDX in Glendale (because of the deal). As I promised to go back for maintenance services, I went for my first A1 with an appointment on a Monday and the traffic. And I was surprised to feel good about the great service I got, including the relatively short wait. I shall go back for the second service call.
Name: C***** W*****
Date: 2019-06-09 04:42:16
Rating: 5
Comment: Manny at Glendale Acura is wonderful. Both times Ive gotten my car serviced hes given me great prices and been very kind and helpful. Highly recommend
Name: T**** G*******
Date: 2019-05-15 21:09:14
Rating: 5
Comment: I had my appointment with Tony Gonzales. I took my car in for regular maintenance. There was a weird and light noise that it was making and I asked Tony if he could also look into that. Turned out, my car needed just a tad bit of more work aside from the maintenance. He told me I would have to leave my car for a day since they did not have the part at the shop. He was able to get me into a rental for a day without a problem. Roger (Tony was not in the next day) called me early the next day to let me know my car was ready to go. He gave me no problems either. They all provided great customer service. Extremely happy with the shop (staff and labor).
Name: D** L****
Date: 2019-05-10 02:23:56
Rating: 5
Comment: Great service. knowing that i wanted to get things done today if it was at all feasible and they did just that. has got to be the best service rendered to me and ive started to take customer service very seriously due to some horrible experiences elsewhere.
Name: D**** C**
Date: 2019-05-07 20:03:32
Rating: 5
Comment: John, the Service Manager, and his staff (Brad, Tony, Nathan) at Glendale have been excellent. Considering my car was bought elsewhere but brought to Glendale because of proximity, they have treated me with utmost respect and patience in representing ACURA. I believe that culture of an organization is established top down, and I believe that the excellent workmanship at Glendale is largely due to Johns leadership. Thank you, Glendale ACURA, for taking good care of me.
Name: K
Date: 2019-05-01 17:59:36
Rating: 1
Comment: If you care about honesty and quality of work do not go to this service department. A service gentleman at this location tried to tell me that part of my car was “aftermarket” when I knew it was not. He later figured out the problem and I asked him what I should do about that “aftermarket” part, and he said to me that it is not aftermarket, and they just say that when they can’t figure something out. Lied. To. My. Face. He took advantage of me not knowing anything about cars and then admitted to lying.After getting my car worked on, they did not reconnect the battery properly which left me stranded with my kids when the battery randomly stopped working after driving it home. So dangerous.I also had another issue with my car and they tried to turn it into another (far far more expensive issue) that I thankfully later learned was unnecessary.Lastly, they wanted to offer me a “deal” on doing a service 9,000 miles early (the 100,000 mile service) saying they would only charge $1,100 since they were “already in the engine.” I promptly called my trusted service guy (who I would normally go to all the time but sometimes I come to the dealership out of convenience since it’s closer) and he told me that even when he’s not in the engine he charges just $1,050 and I should take advantage of the 9,000 miles I have left before the service is due.I understand that Acura has a larger overhead, but for your own wallets sake, find a trusted independent service company.Overall the gentlemen I worked with were very kind and responsive but the actual car service here can not be trusted. I like to give people the benefit of the doubt, but after all of these negative experiences I will not be returning (unless it’s for free-of-cost extended warranty fix which is why I went here this last time).
Name: L***** B****
Date: 2019-04-28 22:57:37
Rating: 5
Comment: I expected a totally different experience. I absolutely loathe the car buying/leasing process because of past experience and expected to arrive and be confronted with a bait and switch offer. Alton and Karine were awesome—especially Karine. She made the entire process easy, comfortable and fast. I was literally in and out under 2 hours.
Name: J**** M******
Date: 2019-04-20 01:19:57
Rating: 5
Comment: Great service! Manny is the best and always gives great customer service.
Name: H***** K*****
Date: 2019-02-17 00:10:14
Rating: 5
Comment: Andy in service helped me get the radio code to my MDX and helped out a lot over the phone thanks so much again!
Name: J H*****
Date: 2019-01-12 21:44:37
Rating: 5
Comment: I did the appointment last night online with Brad for an oil change and was serviced fast. He was very knowledgeable about the specifics of what theyre going to do. I enjoyed the free WiFi so my son can play fortnite and keep him busy. Parents know what I mean. Overall very enjoyable for my first time here. I recommend coming here for regular service.
Name: B****** B****
Date: 2019-01-02 03:40:43
Rating: 5
Comment: It feels a little strange writing such an ecstatic review about a vehicle service department, but this one rocks! I brought my car in for the first time on the 31st for an issue most semi-car savvy people could have easily fixed themselves, but I am not, so I could not. Without going into detail, they completed this easy fix complimentary, did a full check-up on the car and gave it a clean bill of health besides a few small issues I chose to remedy. I even took advantage of their shuttle service to bring me to and from work, which was a convenient godsend and saved me money on Uber expenses. I wasn’t the highest paying customer that day, but they made me feel like it. As a result, they gained a lifetime customer. Also, Brad was my consultant and provided excellent customer service. Thanks Acura of Glendale!
Name: P**** R****
Date: 2018-12-15 00:20:41
Rating: 5
Comment: GREAT PLACE TO GET ALL YOUR CAR FIXED AND ALSO GOOD PEOPLE WHO UNDERSTAND QUALITY
Name: B**** B****
Date: 2018-11-17 21:36:08
Rating: 5
Comment: I have been here on a few occasions for regular maintenance. I only have great things to say about their service. Working with Manny and Tony they do quality service at fair rates for a dealership, going the extra mile with inspections. They also wont oversell on unnecessary work. Ive been to a couple dealers in Orange County and would say the opposite. Its worth traveling to Glendale if you need Acura maintenance.
Name: L***** S*******
Date: 2018-10-24 18:17:25
Rating: 5
Comment: This is my 3rd car with Acura of Glendale. I keep coming back there not only to get a good car, but also to get a great service from their team.Never had a bad experience there. Alton Ho was the 1st person who met us 6 years ago and made an offer to us. Since than he was almost as a friend not just a salesman. He always follows up during all these years to make sure everything is fine with the car, service, etc. He is very professional, smart, friendly.Manny Esquivel is the best at the service department. He is very attentive to all requests, knowledgeable and polite.Karine Arzumanyan is very friendly and helpful.Thank you for the great experience!
Name: C**** B***** (******
Date: 2018-10-19 06:14:13
Rating: 5
Comment: Easy to find on Brand Blvd of Cars. If servicing a car you will be very well taken car of Brian was well knowledgeable and helpful. He recommended what was needed or if you did not need it.Price $$$ out of $$$$$
Name: L*** M***
Date: 2018-09-25 21:48:32
Rating: 5
Comment: Brad is the best customer service rep at Acura of Glendale. Ive gone to other dealerships, and they pale in comparison to the service I receive from Acura of Glendale! Way to go team!!!!!!
Name: F******* I********
Date: 2018-09-15 15:30:00
Rating: 5
Comment: Brad in service is the best! He’s friendly and honest. We take both our cars to him and are always very happy with our experience. Brad is definitely an asset to Glendale Acura.
Name: B*** R**
Date: 2018-08-21 16:45:36
Rating: 5
Comment: I have my MDX servcied as a service notice turned on. The advisor is very courtesy and reliable Very pleased.
Name: H*** P*****
Date: 2018-08-16 20:12:22
Rating: 1
Comment: They wanted to charge 100$ for a diagnostic check on my vehicle at acura of Glendale 😂😅😂😅 I did it for free at auto zone. They are taking advantage of people who dont know about cars. Do your self a favor save some money and take your car some where else. They prabably work of commision which would be a conflict of interest the more they charge you the more they make.
Name: D* s**
Date: 2018-07-31 20:19:18
Rating: 5
Comment: + Always like to get my service done here management is great and staff very happy with services they provide to me always :) Dans Auto 7/18
Name: C****
Date: 2018-07-21 01:02:02
Rating: 5
Comment: Jose (mechanic) is the man! Car feels like new thanks to him being able to diagnose the problem and fix it!
Name: J* F* K******
Date: 2018-07-18 18:17:18
Rating: 5
Comment: I have my MDX serviced and a trailer hitch installed. Work was completed on time as agreed. Ive dealt with this agency since 2004. I feel comfortable knowing that the work will be completed in a professional manor. My families safety is riding on the work they perform.
Name: J****** S*******
Date: 2018-07-05 21:18:54
Rating: 5
Comment: Whole service staff is very friendly and very honest with the repairs they offer.
Name: s**** c********
Date: 2018-05-24 19:29:37
Rating: 5
Comment: Ive been going to Acura in Glendale for a number of years and their service is just wonderful...everyone is so friendly and very helpful. My car is in top notch shape due to my regular visits. I recommend them highly.
Name: M*** P**
Date: 2018-05-20 20:51:18
Rating: 5
Comment: Service department exceeded my expectations with their outstanding service.
Name: N**** G*****
Date: 2018-05-11 16:15:57
Rating: 5
Comment: I go here to buy parts for my integra. Parts department is the best.
Name: M*** L**
Date: 2018-04-27 18:52:49
Rating: 5
Comment: Brad is my Service Adviser and he explained everything they would do with my car and itemized the cost per service. Gave me an estimate before starting and went through it again afterward. This place also provides loaner vehicles if youre leaving your car for a while. Service is also quick, I waited for my car and it was done within an hour. I highly recommend this service center.
Name: E**** F*******
Date: 2018-04-26 01:04:49
Rating: 5
Comment: Excellent customer service, good prices and nice waiting area.They offer shuttles if you need it. Highly recommended.
Name: P********
Date: 2018-04-17 16:54:09
Rating: 5
Comment: I absolutely love this place! And this is not even the dealer/service department where I bought my ILX. I have the choice and this is where I love to be when I’m due for maintenance. They always make it easy, fast and welcoming. There’s also an area for you to relax, get some work done, charge your phone and drink some coffee. Highly recommend.
Name: K****** S****
Date: 2018-04-05 04:33:39
Rating: 5
Comment: The service at Acura of Glendale is always excellent, very courteous and professional and does the work in a timely manner.
Name: E*** A*********
Date: 2018-04-04 05:20:23
Rating: 5
Comment: Great service, outstanding, friendly and professional staff.Tony is a great service manager, was able to get me in for the emergency repair on a short notice, and the repair was done very fast.Highly recommended dealership.
Name: h*** m*********
Date: 2018-03-28 22:28:08
Rating: 5
Comment: I appreciate the attention and concern given whenever my car is serviced at this dealership. It is not only the great work done on my car that I appreciate, but also the detailed information I receive after my car has been serviced that gives me a peace of mind. Thank you Acura Of Glendale and thank you Tony Gonzales.
Name: J*** G*********
Date: 2018-03-28 21:48:02
Rating: 5
Comment: Brad is our go to guy. Always takes great care of us and communicates through the entire repair process. Highly recommend. A+!
Name: D**** C***
Date: 2018-03-27 04:48:32
Rating: 5
Comment: Tony Gonzales has always helped us with the service of our Acuras. He is unfailingly helpful, knowledgeable and just a great guy. He is the primary reason why we keep coming back to have our cars serviced at Acura of Glendale.
Name: K**** H*****
Date: 2018-03-17 06:53:16
Rating: 5
Comment: Every aspect of Acura of Glendale is just stellar. I just had my car serviced and I dont have enough words to describe how outstanding the experience was. Tony and Manny and the whole team are exceptionally professional and thorough, and always take the time to explain all the work. I would give them ten stars here if I could!
Name: F***** B
Date: 2018-03-16 21:48:30
Rating: 5
Comment: The best service period!!! This dealer and staff is the real McCoy of service their staff is super friendly and hands on the job experts.
Name: m** d****
Date: 2018-03-14 03:32:05
Rating: 5
Comment: I have all sorts of love for the service team here. Tony Gonzales is by far too talent. Every single time I visit, the level of detail, expediency, and attitude goes above and beyond what I’m used to. They’re quick too. Today I noticed an issue, it was 9AM, I called for an appointment assuming I’d just get one the following day. They did my brakes, rotors, washed my ride, and had a no-cost rental for me should I need to dash early. The total time took 1 hour and 10 minuets. They get me sorted in a clutch all the time. You’ll never get an attitude from anyone working there which says a lot about the leadership. I imagine they’re all great people to work for, and keep their employees happy. What more can I say? Free WiFi, free coffee and drinks and snacks
Name: P*** Z*****
Date: 2018-03-08 06:06:23
Rating: 5
Comment: Very happy with the service on my car. Brad is very thorough and clear. I appreciate the fact that they keep track of what needs to be done on the car, something Im not always great at. Perhaps I pay a premium using the dealership; I havent done the research... but it sure is hassle free and customer friendly here. So thank you.
Name: D S****
Date: 2018-03-04 20:37:52
Rating: 1
Comment: Service department really going down hill. Didn’t even tighten my valve stems after checking air pressure. Lost valve stems. Placed oil cap on engine area leaving oil mess all around. Had to take back three times after break job to get fixed correct. True they called and gave me free o change after the survey was so bad but left oil mess after the second mess up. Talked to Sherry owners wife to give them second chance and they still screwed it up.
Name: R***** G
Date: 2018-03-01 20:08:35
Rating: 5
Comment: Manny was very helpful and explained what the problem was with my car clearly. He is very professional and polite.
Name: J******* B******
Date: 2018-02-21 15:07:12
Rating: 5
Comment: I was very satisfied. The wait was reasonable and the techs and service reps were very informative.
Name: H****** M*****
Date: 2018-02-18 04:40:27
Rating: 5
Comment: Dwight was absolutely fantastic to work with. He got back to me in a very timely manner, worked with my budget and ultimately was able to give me the best deal of any Acura in the city. He was professional, answered all of my questions and made my car buying experience the best it could have been. I highly recommend working with him on your next car purchase!!
Name: D*** N****
Date: 2018-02-16 16:09:06
Rating: 5
Comment: Its always a pleasure to work with Tony. Tony took care of some leather issues on my seat and a squeak in my front brakes....and all under warranty. He also arrange a loaner car for the 2 days they needed to keep my car to take car of the seat. Thanks Tony!
Name: L** L
Date: 2018-02-16 01:24:48
Rating: 5
Comment: I took my car in for a service and happy to say that my experience was fantastic. Brad was such a huge help. He got me in and out in record time. He was so pleasant.
Name: t** c*******
Date: 2018-02-03 04:23:17
Rating: 5
Comment: Have to say - it was quick, no tricks and everyone was nice, professional & genuine. I dont usually go out of my way to write a review - but I felt like Brad deserves some Kudos.
Name: S** M*****
Date: 2018-01-31 22:57:15
Rating: 5
Comment: They always treat you nice . Very knowledgable team . Very helpful too .
Name: J*** S*****
Date: 2018-01-29 22:50:53
Rating: 5
Comment: Brought my car in without an appointment and Tony was very accommodating and took it in right away. He explained everything that was covered in my service and notified me of any additional repairs that were needed. Had everything done in the time frame he gave me. I wish all businesses operated this smoothly.
Name: R*** S******
Date: 2018-01-23 23:40:01
Rating: 5
Comment: Parts department answered my call right away, able to assist me very fast/ Thank you !
Name: N***** H*******
Date: 2018-01-04 19:49:30
Rating: 5
Comment: We have had the pleasure of working with Brad for all of our maintenance issues. He is very attentive, keeps us informed, and is pretty much one of the nicest people you will meet. Hands down the best maintenance experience we have had with any of our vehicles.
Name: F**** S* W*
Date: 2017-10-24 23:21:56
Rating: 5
Comment: Tony and the service department have been outstanding in the past decades. They have given me full confidence in Acura. Thanks.
Name: D**** P********
Date: 2017-10-10 19:07:34
Rating: 5
Comment: The service and nature of this dealership is wonderful. Brad Wolfgram is one of the best service members Ive had to deal with. If you need something replaced or looked over on your car, I would highly recommend bringing it here.
Name: J*** K**
Date: 2017-10-10 04:01:35
Rating: 5
Comment: Like always, the service was excellent! Tony generously explained about my MDXs condition.
Name: I****** T*****
Date: 2017-10-06 17:19:24
Rating: 5
Comment: Although this not my first, as always, service was exceptional - ACURA of GLENDALE. So pleased with the promptness, professionalism and politeness. Tony was kind to explained everything very well. Job well done and thank you.
Name: P******
Date: 2017-09-27 23:53:19
Rating: 5
Comment: Roger in servicing is great! Ive brought two cars here for servicing and Ive found him to be honest and customer centric. Hes earthed a long-term customer and referrals.
Name: S***** R******
Date: 2017-09-23 16:56:02
Rating: 5
Comment: Service Dept is awesome! Very helpful all the time. NO ATTITUDE ! What a breath of fresh air! Thank you!
Name: J*** L***
Date: 2017-09-22 07:53:35
Rating: 5
Comment: Honesty & integrity characterize Glendale Acura. Go there expecting a great car, a fair & honest deal, and to be treated with respect.
Name: J*** L*****
Date: 2017-09-12 04:31:19
Rating: 5
Comment: Great service department. They do Honda as well.
Name: B**** S******
Date: 2017-08-14 20:32:34
Rating: 5
Comment: Absolutely incredible experience all around! Great customer service and very welcoming when you arrive!
Name: C*** M*****
Date: 2017-08-02 18:08:25
Rating: 5
Comment: I wish the service on my other 4 cars was as easy and professional as Acura of Glendale but, none of the others are an Acura. Their service warrants buying another car from them when the time comes.
Name: R***** P*
Date: 2017-07-15 03:45:17
Rating: 5
Comment: Nice Friendly staff, service was fast and best of all covered under warranty. Thank you All
Name: M**** G*********
Date: 2017-07-05 21:53:45
Rating: 5
Comment: I am so happy that I have an Acura. The service department is the best of the best. I always am treated like a queen and my car is always in perfect condition when its returned to me.
Name: S** l**
Date: 2017-06-27 21:55:19
Rating: 5
Comment: Alton and Dwight give us very good time for visits here. I dont have time and theyre known it . We come by and bought a Acura MDX with text driving under 1 hour.Yes thank to Acura of glendale. Very happy with my new car and it low price no bait at all .when you need a Acura come there they are the best
Name: M***** H*****
Date: 2017-06-18 08:52:58
Rating: 5
Comment: My experience at Acura of Glendale was amazing Brad Wolfgrams customer service is Top of the line even better than the customer service i received last week at Rolls Royce Motor Car Beverly Hills on 8833 W Olympic Blvd, Beverly Hills they definitely need some one like Brad Wolfgram with patients and the natural ability to make every customer feel special and important.
Name: S***** S***
Date: 2017-05-25 07:15:39
Rating: 5
Comment: Leased two cars here for my wife from Alton and Dwight, very Happy with service and overall experience.
Name: Y**** P***
Date: 2017-05-20 14:55:15
Rating: 3
Comment: Good service, but expensive compared to other repair shops
Name: L**** R
Date: 2017-04-01 17:09:01
Rating: 3
Comment: Service was fast and staff was friendly. However, they are overpriced. I still have yet to pay over $76 for my A1 and B1 service on my 2015 MDX at any other dealership except for this one. My service was $145 for an oil and filter change and tire rotation... same as all the other dealerships do. I was told that most dealerships dont charge extra to replace the filter... it is something that should automatically come with your oil change service... but this place does and who knows what other extra charges. Ive experienced friendly staff at my other dealerships therefore will save myself the $70 and not go back here.
Name: B** Q*****
Date: 2017-03-28 21:57:58
Rating: 5
Comment: These guys are the best! Ive been taking my Acura here many times and Im always happy with the results. Sedrak was super helpful and very professional today! Ill be definitely coming back, thanks guys!! Keep it up
Name: M*** P******
Date: 2017-03-09 01:31:26
Rating: 5
Comment: In purchased my Acura RDX at Acura of Glendale and only let them service my car. I either deal with Tony or Manny and could not ask for better people to assist in whatever I need.The service is excellent and I enjoy having a cup of coffee while waiting for my car.I would recommend them to anyone who wants great personal service.
Name: A**** M******
Date: 2017-03-06 18:54:57
Rating: 5
Comment: Always good service. You usually have to spend more if you want a replacement loaner or perhaps I do not make appointments far in advance and that may be the reason they do not have a loaner. On the other hand, they always provide a courtesy ride and it works out well.
Name: R**
Date: 2017-03-02 21:49:16
Rating: 5
Comment: Roger Cervantes is a real pro as well as the whole service team!!!Always a great job!!
Name: J***** G******
Date: 2017-02-28 14:53:06
Rating: 5
Comment: Acura of Glendale took my car in for service as soon as I arrived, then completed the work within the estimated time frame. They threw in a complimentary car wash as well. Waiting area was good for getting my work done and free coffee helped as well. Bravo!
Name: C*** A****
Date: 2017-02-27 19:22:54
Rating: 5
Comment: Brad Wolfram is the reason I go here. Service: impeccable.
Name: M***** W****
Date: 2017-02-23 00:07:49
Rating: 5
Comment: Excellent service and follow up. Very accurate information and felt his care. Thank you so much Roger!!!
Name: A*** M***
Date: 2017-01-18 22:03:27
Rating: 3
Comment: 20 minute appointment, told it would take an hour, more than 2 hours and still waiting. Everything is delayed, including ride. They are polite though.
Name: C***** A R******
Date: 2016-12-29 00:21:33
Rating: 5
Comment: Art was great! He helped me and my wife purchase our Acura. We originally met Art at the LA Auto Show in November. We had questions the ladies at the Acura booth couldnt answer and Art helped us out. One month later we went into the dealer looking to test drive and Art was very helpful answering more questions that we both had. Never did we feel rushed or pressured into making the purchase. I would definitely recommend this Acura dealership to anyone looking to purchase an Acura.
Name: H**** G******
Date: 2016-11-22 02:53:02
Rating: 1
Comment: If you want a lemon ACURA try Acura of Glendale! Wait just stay as far as possible away from ACURA in general. They are absolutely garbage cars and here is why.2015 Acura TLX leased it just when it came out from Acura of Glendale. The car very nice. The quality absolutely garbage! Lots of bells and whistles but rarely does this car work properly.From Day one the car has had transmission problems. I am no car expert but if your car tries to stop and then jolts forward a few feet, i believe its a transmission problem. Confirmed it with my own mechanic and yet Acura of Glendale cannot find the problem! How convenient right?If your car however breaks down on the road, forget any actual help from Acura Roadside. That is a scam to say the very least. Call center is full of idiots! Management cannot control call quality, and it takes multiple times to get a tow truck even when you specifically ask for a tow. Oh wait, when you do get a tow truck, good luck! Its over 1.5 hours of wait for less than a mile away from the dealership in the heart of Los Angeles, CA. Can you believe that..Try any other car company. Do not waste your money on defective crap of a car from Acura of Glendale
Name: A*** K**
Date: 2016-10-08 04:27:24
Rating: 2
Comment: Decent service, a little expensive. Friendly service advisors.
Name: B******* M**
Date: 2016-10-07 00:57:11
Rating: 5
Comment: Acura of Glendale is the best. I called and can schedule to replace my air bag on the same day. it had been done about 2 hours. I recommend to anybody out there to go and get it fix
Name: S**** H*********
Date: 2016-08-31 18:49:03
Rating: 5
Comment: This is my third Acura that I have purchased and service at Glendale Acura. Tony Gonzales is the service consultant I normally go to. He and Cedric took excellent care of my needs and serviced my car in an excellent way. Thank You.
Name: M***** O*
Date: 2016-08-24 02:27:03
Rating: 5
Comment: Always great service at Acura Glendale. The Service team are honest and friendly. Thank you Manny, Brad and Sedrak for many years of amazing service.
Name: J******* C********
Date: 2016-08-14 20:31:32
Rating: 5
Comment: I had an amazing experience coming in to Acura of Glendale, like I always do.Tony was able to take care of my car servicing needs, and also give some great insight and recommendations. Will definitely be coming back for the remaining services needed on my TL.
Name: P***** G******
Date: 2016-07-17 17:01:38
Rating: 1
Comment: According to their recent job posting, this dealer pays $10 an hour while training during the initial training plus a commission. Then after that the hourly jumps to $15 per hour plus commission. Seems their consultants are going to be heavily dependent on commission--wonder if that really translates to a consultative sales environment?
Name: T*** J**
Date: 2016-07-02 19:16:27
Rating: 5
Comment: Best service i`ve ever gotten in my life.Service was done in time with exceptionally kind explanations on everything they plan to do or completed. Very pleased.
Name: t*******
Date: 2016-06-26 03:23:42
Rating: 5
Comment: This is my 2nd Acura purchased and serviced at Acura of Glendale, they are extremely helpful and I would highly recommend sales and service from this dealership!
Name: M* B** N******
Date: 2016-06-24 16:40:20
Rating: 5
Comment: Quick service and they wash your car, i use Roger hes quick, no-nonsense and knowledgeable
Name: j***** p***
Date: 2016-05-18 16:43:11
Rating: 5
Comment: Im on my 3rd Acura vehicle. When it comes to having it serviced, theres only one place that I take my car, Acura of Glendale. The service team is the best in the business! Professional, courteous, hospitable, honest and trustworthy. Not to many dealerships and their service depts exude these characteristics.
Name: E***** L*****
Date: 2016-05-02 11:47:18
Rating: 5
Comment: Had service at this location twice since relocating. Staff is friendly and professional. Definitely going back.
Name: C** T**
Date: 2016-04-02 13:08:37
Rating: 5
Comment: I brought my car to Acura of Glendale due to the previous poor experience at Santa Monica Acura. Although Santa Monica Acura is only 3 miles from where I live, it is worth the aggravation of a 25 mile drive and 1 1/2 hours of traffic. I dealt with Manny Esquivel, a very knowledgeable and sincere service employee. Manny exceeded my expectations on the servicing of my Acura TSX. Car was brought in to replace door lock actuator(s) and on both occasions the service was 5 stars due to Manny. If you ever need service on your Acura, please choose Acura of Glendale, and especially service advisor Manny Esquivel.
Name: L D*****
Date: 2016-03-06 03:51:52
Rating: 5
Comment: My wife and I leased a 2016 Acura MDX. I reached out to Dwight via email to make initial contact and set up a time to come in. Dwight responded promptly and was totally no pressure the entire time. Upon arrival, Dwight had already pulled up the MDX my wife was interested in and also had another MDX in a different color and with a different package nearby just for comparison sakes. Sure, the other one was more expensive, but there was no steering us towards that one, no pressure on us. He encouraged us to just take a look and let him know which one wed like to test drive.When we decided, Dwight had to leave so he passed us off to his partner, Alton. Like Dwight, Alton was a total pro. Knew everything about the vehicle, answered all our questions, and was also no pressure. Come deal time, Alton gave us a great price. He presented us all of our options in terms of leasing v. buying. And when we decided to lease, Alton walked us through every step and made everything very simple to understand.Look, bottom line, I give Acura of Glendale my highest rating. With Dwight and Alton on their team, I will never go anywhere else to get another Acura.On behalf of my wife and daughters, thank you for an excellent buying (and leasing) experience. Customers for life.
Name: G*** B******
Date: 2016-02-16 19:50:34
Rating: 4
Comment: If it werent for Manny Esquivel, I would be looking elsewhere. Other service techs are friendly as well. Service appointments have always been fair and timely.
Name: J** H**
Date: 2016-01-14 04:24:05
Rating: 5
Comment: Tony at Acura of Glendale was very helpful. My emission sign was on, so I called him for an appointment. He explained the my options and offered to give me a free lender while my car was being serviced. After it was checked he explained to me what was wrong, my options, and how long it would take to fix the problem.
Name: C**** F*****
Date: 2015-11-25 17:57:18
Rating: 5
Comment: Took my car for regular service. They did a very good job. Took me to work and picked me up from work. thank you acura of glendale
Name: P******** T***** A********
Date: 2015-11-12 17:30:59
Rating: 5
Comment: I serviced my Acura MDX here, this is my third time and love it, very prompt, courteous and great customer service!
Name: E**** W******
Date: 2015-10-31 17:29:19
Rating: 5
Comment: Im a little obsessed with this dealership. I know, I know, kind of strange, but my experience has been amazing.I leased a car from Dwight Rogers almost 3 years ago, and he has gone above and beyond throughout my entire lease. Any time I have an issue with the car, Dwight tells me to let him know and he will take care of it (and he does—he sets up service for me, does all the communication with the service department, etc.). He is the sales guy! He doesnt have to be that accommodating years after the car was leased!!Oh, and when I say any issue, my issues in the entire lease of the car have been related to pairing my phone with the bluetooth. I didnt know how to do it on my own when I got a new cell phone, so the service people did it for me. I know, totally embarrassing, but knowing how great their staff is, I knew it would be faster if they helped me!The service has been pretty great, too. The waiting room has free wifi, so sometimes I bring my computer and get work done while I wait.Every time I go in to the dealership I ask for Dwight just so I can say hello. He is that awesome. I got a great deal on my car, and I always felt like Dwight was being honest and helpful. Highly recommend!!
Name: R*****
Date: 2015-10-23 21:03:25
Rating: 5
Comment: What a pleasant surprise. I called on Thursday afternoon. The service adviser Sedrak took care of everything. Special order part came in the very next morning and I was able to get an appointment within the hour. The work quality was outstanding, washed and vacuumed the interior and even gave me a small discount for a coupon I didnt even have to present. The people truly make the service department and Sedrak is an example of the best in friendly and responsive customer service.
Name: p******
Date: 2015-03-17 14:42:18
Rating: 5
Comment: I leased a new MDX in 2012 and recently upgraded to the 2015 MDX. I have always dealt with Brad in service and he is knowledgable, accommodating, and easy to work with. They usually have loaners cars and quick shuttle service. With my recent 2015 lease, Dwight and Alton in the lease dept were exceptional and provided excellent customer service. They were reasonable and willing to work with me (and my negotiator). Thanks for a great deal!!!
Name: M*** A****
Date: 2015-03-01 01:28:13
Rating: 5
Comment: After contacting several dealerships in my area, Acura of Glendale had the best price for a new 2015 Acura MDX. Alton Ho beat the nearest competitor hands down!. The best part is that the dealership is the closest to my home! I appreciated the honest, open transaction with this dealer. No switch or needless markups! My wife and I had our own financing coming into the deal, but Robert Stern in finance was able to beat that rate. A very efficient and painless process.After purchase, we had a glitch with one key not working. Since my wife had left the dealer with the single working key, Alton personally drove me to meet my wife. He delivered the car to our home the next day as promised and helped my wife understand how to use the features of the car. We have even gone back to see Alton after the sale to learn how to figure out a few more tricks with the MDX. All in all, a superior experience. The best of the 4 Acuras I have purchased!
Name: S*** O****
Date: 2015-02-20 01:18:23
Rating: 1
Comment: The salesperson was too pushy and u can see the sarcasm right through him. i gave him a good challenge though and at times didnt even know how to answer. tried to be a wise guy but caught him in his own lie. very dishonest and sarcastic. hesitantly shook my hand after i left. bought the car in cerritos acura.
Name: D C***
Date: 2014-12-22 23:56:40
Rating: 5
Comment: The other day I returned my old Acura TL and picked up my new TLX from Acura of Glendale. This was my 3rd car leased from Glendale and it couldnt have gone more smoothly. I dealt with Dwight Rogers and he had everything ready for me when I arrived. After finishing up the paperwork Dwight went over features of my new car. I had gotten the Technology Pkg so it was a bit overwhelming -- knowing that, Dwight just hit the highlights and told me to call him whenever I had more questions. In fact I contacted him today and he responded within 10 minutes! They really make what is normally a stressful experience into a pleasant one. I have recommended them to several of my friends and all were happy to have gone there. Go there and ask for Dwight -- hes the best!
Name: H*** M*****
Date: 2014-10-01 21:27:18
Rating: 5
Comment: I have had two TSXs and am now driving the new 2015 TLX 4-cyl with the 8-speed dual-clutch automatic. Only have 680 miles on it (according to AcuraLink) and it is a fantastic car. I made a round trip to Las Vegas and back and, based on the miles driven and the number of gallons of gas I personally pumped into the car, I got an absolutely unbelievable 45.2 mpg.This is the second car I have purchased from Maurice. As always, he was professional and a joy to work with. And my first time working with Alton Ho in Finance ... also very professional and a pleasure to work with.So, a very positive rating to the two guys I dealt with, the dealership ... and the car!
Name: M****** M********
Date: 2014-08-11 05:43:03
Rating: 5
Comment: Dale was awesome and a straight forward guy. i felt like i could trust him right off the bat. he was so easy to work with and was accommodating to everything i needed. i would feel comfortable recommending all of my friends and family to him in the future! Alton was also amazing to work with. he was very methodical and detailed in explaining all of the costs and even helped me with a few pointers on saving money with my bank!
Name: M*** T*****
Date: 2014-07-25 15:11:51
Rating: 5
Comment: Buying a car from a dealership has been a painful exercise in the past (3 different occasions). However, our experience at Acura of Glendale was completely different. We had the most positive car buying experience and it probably couldnt have been better. Everyone we worked with (Dwight, Alton and Brad) were phenomenal. Dwight even come in on his day off to assist us, which Im very grateful for. I would gladly recommend them to my closest family and friends.
Name: C****** D*
Date: 2014-04-16 06:23:13
Rating: 1
Comment: This place is horrible. The person I worked with was Tony.I took in my 2004 Acura with a list of issues and asked them to check it out.The car was in a minor fender bender (no damage to the frame at all) before and it had a replaced aftermarket fender.I get a call a couple of hours from Tony. He told me that they mechanics found that the car was involved in a MAJOR collision. He claimed that the mechanics discovered a broken engine mount that made it really obvious. He then said that this means that my warranty is now void and I have to spend $400 just for his mechanics to even check out the car.At this point I thought wow that sucks, I should get a second opinion.I took it to my reliable mechanic, radis, and had them take a look. Raymond, without hesitation or charge raised it up on a lift and did a thorough check. He basically told me that there was NOTHING wrong with the engine mount and Tony was completely BS me so they wouldnt have to fix my Acura for free under the warranty.Finally! an honest opinion worthy of my 5 star rating.I then went to Acura of Alhambra and they said the same thing Raymond (from Radis) said. Minor fender bender, no broken engine mount, still under warranty. Acura of Alhambra fixed all my cars issues without charge.Moral of the story: go to Acura of Glendale if you want to spend a lot of money be taken advantage of. Better yet, just come to me. Ill take advantage of you and your money ;-)
Name: C*** & C******
Date: 2013-04-30 17:37:08
Rating: 3
Comment: Im sure this Acura dealership has a great reputation based on previous reviews but hear me out. Im not one to even write reviews about businesses, I just move on with life, but not this time. Im here to expose this new car salesman at Acura of Glendale named Mike A. Hes the Armenian guy and I cant remember his last name, but you can ask for the new guy Mike and then make sure you avoid him at all cost.Long story short, Mike is like most sleezy salesmen that know nothing about their product, the business of sales and most often lack integrity. I hope youre reading this Mike. We had an agreement, came to a deal and when it came time for us to sign paperwork EVERYTHING changed.Mike all of a sudden got amnesia and couldnt remember anything and I requested to speak to the sales manager (of course the original sales manager was out on vacation) and even the sales manager was confused at Mikes story.Bottom line, I wont get into all the details, but Im not sure if the entire dealership works to deceive people, but Mike has got to be one of the most disgraceful car salesmen Ive ever met.Fortunately, we went on to another Acura dealership and got the deal done with no problems! On to yelp and BBB...
Name: N G******
Date: 2012-05-30 21:30:00
Rating: 5
Comment: Ive dealt with a lot of dealerships both purchasing and servicing cars for me and my family. This dealership is by far the best Ive ever dealt with. Its a mom and pop type dealership. Its owned by a couple, not a large corporation or a conglomerate of dealer franchises and you definitely get that family owned feeling every time you come in. Their service, parts, and sales departments all work efficiently with an honest and personal touch.Service:I have an Acura TL and I now get my car serviced there exclusively. The service manager, John, does a fantastic job running the service department. You can tell he trained the service advisers to be knowledgeable, efficient and genuinely care about providing you with the proper service. Theyre all great, but for my money, I prefer Tony as my service adviser. Hes always treated my really well, contacting me regularly to keep me posted on whats happening with my car, honestly telling me whats necessary for me to do with my car rather than up-selling me like a lot of other dealers do, and making certain every thing was done correctly the first time. He hasnt made a mistake and I havent had to go back in for anything. That also has something to do with the fact that the technician who always works on my car, Raffi. All the service staff has been fantastic, but having Tony as my service adviser and Raffi as my tech has been perfect for me.Parts:Much like the service dept, the parts dept has the same family, yet professional feel to it. Hector has always taken good care of me. Hes always done a great job explaining products to me, both stock and custom, and illustrating what theyll do for me.Sales:I bought my TL pre-owned. It was about 2 years old. Their CPO program is great. Not only does this dealership go through all the inspections theyre supposed to, but they go above and beyond what the factory requires. They even offer to show you service records. You never feel like they want to hide anything from you. The sales staff is very professional and knowledgeable. You get the feeling they genuinely want to help you the way you want to be helped. From showing me the car, to negotiating, to signing paperwork, I couldnt have realistically asked for more. They even gave me a great deal on extended warranty (Its less money for Certified Pre-Owned cars). Dale is a great sales rep; hes been with this dealership a long time and is close with the owners. Hes very professional and great to get along with. By far the best sales rep Ive ever dealt with.This dealership is a perfect example of how a car dealership should be run. Its rare to find a place like this with all the horrific experiences everyones had before. This place rocks.
Name: N***
Date: 2024-06-08 09:23:48
Rating: 5
Comment: The boys here are always great in particular Manny that retired ! But after him Brad has been a big help as well as my other go to that is Roger these men are 👍🏻 great ! Much appreciate this dealership thank you boys for MANY MANY years of EXCEPTIONAL service a lil pricey but always try to help 💜🙏