Wheelchair-accessible entrance
Yes
Adlers Towing in Pontiac
Categories
Location on the map
Pontiac, Oakland County, Michigan, US
Accessibility
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Phone: +1 248-335-9541
Site: https://adlerstowing.com/
Site: https://adlerstowing.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (57)
Ruth helped me get my car out of impound after I had a seizure while driving. I was incredibly stressed from the night before, but she really took care of us and helped us get it off the lot.Unfortunately, I find that $398 is quite the unfair price. My car only veered into the side of the road and they only had it for less than 12 hours. It is was a small Kia. No damages seem to be done to the vehicle, so that’s good and I am happy with that.I think Ruth was awesome and funny, with a special sense of humor. I wish their pricing was better (she can’t control that). Thank you Ruth 🙏
Good experience for a bad situation. Ed was professional and helpful.
Our skoolie converted school bus, broke down on Sunday afternoon. I tried 18 different heavy duty tow companies who were unable to help, and then called Adlers. They had a driver out right away, worked under very stressful conditions to get our bus out of the dangerous (no shoulder) area it was in, and towed it all the way back to our mechanic near our home. The price was very reasonable and the driver was professional. We were very happy with their service. Hopefully our bus does not break down again, but if it does, we would call Adlers!
My daughter was in an accident while we were out on town. The Police called Adlers to have the car towed. It was Sunday and we didn’t know what the extent of the damage was, so the “dispatcher” told us it would be best to have the car towed back to the yard until Monday. He couldn’t tell me how much the tow fee would be, because his computer system was off, but he said the storage fee would be $20 a day, which seemed fair enough.When we called on Monday to pay for the tow and have it towed to a shop 1.5 miles away from the yard, they told us that we had to come in with our registration and pay in person (we live 40 min away, hassle). When we got there they said it was $150 for the accident tow fee (ok, fine) $20 storage fee (ok, knew that) $40 to tow it to the shop 1.5 miles away (fine) $50 for using their flat bed, and then another $45 fee just to give it back to us! Then, another 3% to use your credit card.I feel misled and completely taken advantage of. Nothing I can do but let everyone know that I am an unhappy costumer.
I run a trucking company and I have worked with Adlers at least a dozen times and they have always treated us good and took care of us in a timely matter. I would recommend them to anyone. They even came over and moved our generator when another company wanted to charge us a ridiculous rate to move it 5 feet.
Terrible customer service. Pete ....the name that was provided whom is the ower or boss was very abrasive. He was very rude when asked to come look at the damage that was incurred by one of his drivers to my friends vehicle. Upon hooking her car up he was going to just pull off! When prior to him hooking up the vehicle we asked for his insurance information. After running toward the truck and asking for the information he said that he told us he was just moving it. He did no such thing because he took a phone call and walked off to his truck. He then stopped and returned to talk to us where he proceeded to be rude and presumptuous. I could only feel like this was because we were a group of three young African Americans. When looking for a towservice please do more research and find a comparable alternative.The below response is certainly indicative of the customer service provided.
My son got into a wreck in a Tesla the Oakland County Sheriff department called adlers. The first driver showed up and told his dispatcher that it was a Tesla and he told my son he has never towed one before and he called another driver. Dan showed up car was on the ground didn’t damage my car any more I will call them every time and ask for Dan he is the best I have had him before and he is so nice. Thank you Dan I know it was a hard hook for you with the Tesla being on the ground
The driver Daniel Conway, yanked my vehicle onto his truck recklessly and ruined the fender near the door after I already told him the situation. He then proceeded to yell at me after I begged him to stop pulling. There are photos of the addition damage as well as a police report and other documentation of the damage. The owner JAMES REED also walked up on my friend when she mentioned an attorney to me. This is after he initially REFUSED to come see damage that HIS driver caused. On top of damaging my car further, he had the nerve to charge me for his horrible service. The customer service is abhorrent. General Towing managed to get my car several miles without damaging it initially. So I would suggest to anyone needing a tow, General Towing is the better option. Especially if you dont want to deal with uneducated grunts and men yelling and threatening a young woman.
I would avoid doing business here, after what I witnessed on 2/5/2019 at 2pm. An Adlers Semi Tow Truck was traveling eastbound on Walton Blvd, then north bound on Baldwin. This driver had no regards to the safety and lives of those around them. This truck was traveling at speeds nearly 10mph or more above the posted speed limits. Driving through curves recklessly and at times appeared to almost lose control of the trailer behind them. In addition, the semi truck was tailgating other vehicles, making dangerous lane changes without turn signals. And cornering through an intersection that, again, almost resulted in loss of control of the truck. Bottom line, this company seemingly has no regards to their employees driving this reckless and dangerous. It is with utter luck, this semi truck did not kill anyone yesterday. Sad representation of this business. Reckless would sum up this company.
They work with the Oakland County Sheriff and its not right. We had to sign over our car or pay them for towing and storage even though my husband specifically said dont tow his car after his accident. He had someone that was coming for it just as quickly.
Garbage service and unfriendly staff.I called in for a simple tow. No tickets, no forced tow.Called in 9:30am, was told it would take an hour.Called at 11, told me there wasnt a service ticket yet.Called at 12, they told me 1-2pm itd be done.Called at 4:30, the vehicle still wasnt picked up.Only until after 5:30pm did they tell me they were on their way.Thanks for wasting my time!
Fast and courteous service when I needed it most (locked my keys in my car). I would absolutely use them again. The professional did not damage my vehicle and was very good at his job.
If the driving we just saw is any indication of this business, they deserve less than one star. Just a heads up, waiting 30 seconds to obey the laws of the road is kind of in your job description.
Affiliated with the Oakland county sheriffs department. Our car was totaled after a woman made an illegal turn a week before Christmas. My husband shared his frustrations with the police officer while the police officer looked him in the eyes and wished our family of five, now with no vehicle, the best and when my husband mentioned calling a towing company on his own the same police officer said they would take care of it. We ended being forced to pay double the money to this towing company the week of Christmas because of this despicable company and the despicable Oakland county sheriffs department. Shame on both of you, you money hungry pigs.
Had the front tire and wheel and hub fall off my car. it was sitting in middle of street... i called adlers they said they would be here soon. they showed up, wanted to pull my car up from behind which would have damaged the car even more.(not the already broken ball joint, i know that was already broken and he didnt want to pull it a couple inches which might have been fine, it would have had to been pulled AT LEAST 17-20 feet(in order to get entire car up on flatbed on that messed up wheel damaging the tire potentially and who knows what underneath that was sitting on the cement)...(just look up what a car with a broken ball joint looks like then imagine towing it backwards on the busted wheel on pavement for 15 to 20 feet. it doesnt take 20 years of towing experience to see thats a bad idea and that there has to be a better way (turns out there is...it is called a ball joint skate, its about 100 bucks).. i told the guy my concerns he said it was the only way he would do it, i asked him if they would be responsible for damages... he said no and that i had to call someone else and just left. hugely unprofessional and i got the same treatment from the office when i called.. i was told the driver had 20+years of experience ... UPDATE: other tow company came out with a Ball Joint Skate (which adlers does not have and was reason driver could not do what i wanted) and did what i needed and wanted almost immediately with no problems and no additional damage.
They harass residents at condo complex. They put stickers on vehicles that are not illegally parked. My comlex allows us to park in front of our unit but not on the other side of the parking lot where the cans go but my vehicle was still vandalized by these people with their ugly stickers. Tell your spotters to read the posted signs!!!!!!!!
Adler’s came quickly and worked even quicker to fix our flat tire yesterday!!!!! They were professional and Efficient so that My day wasn’t disrupted!!! Highly recommend them!!!
At first I was a little scared to use this towing service because of some of the negative reviews but I called in anyway for a short tow back to my house. Guy was friendly and pretty quick. If I have to use a service like this again I plan on calling these guys.
Over the past eight years Ive used adler four times and they have always been great. Every aspect of the the tow was top notch.
These people are scumbags. Every single one of them, including the old woman at the window. And believe me when I say, individuals in the Oakland Country Sheriff Department is out here taking part in scamming with them.Theyre working together taking our property and money. These is just the beginning. I will not sit quietly and let this towing company & Sheriff victimized me an anyone else.
I got ahold of dispatch quickly and they were very fast they were the only place open so late at 1 A.M. Larry the driver was helpful and friendly.
Great company very friendly. Driver was very helpful on picking a good place to take my car great pricing and very fast service will always call them
Been using them for a while without issue. Had a problem and the owner Jim came to my house and made it right.
Great guy towed my van from Pontiac to Romeo. Couldnt have been nicer. I highly recommend them.
Thank you Adler for your Service! Serviced us quickly and Charged a fair price- A1 Freight
Everytime I call I seem to get a different answer or a new fee added. In a very rude tone might I add even tho i was nothing but polite.
Awesome He was very reliable and patient definitely recommend Him will be calling him whenever I need services again Awesome
They Suck! Guy was instantly rude when I called and explained my situation..Wont ever call them again
Alders is a bunch of rip offs.. its costing me near $300.. when they have only had my car like 3hrs... its a complete scam they have going on...
250 to pick up the car same night.
Very rude people
Very poor customer service. While towing my friends car, they farther damaged it.
Amazing customer service drivers are very helpful and friendly would recommend to everyone
Towed my car pretty quick to the shop when i called them
Too big of a jerk on the phone to even try with, Im trusting the other reviewers.
Update your website says you tow boat so you dont
Best in Pontiac
Great service very nice staff got to me quickly!!!
Terrible service treat people like a mess and no respect once so ever!
Reasonable pricing compared to the competition great staff
I was from out of town didnt even know where I was. They took A plus care of me
A Menu Of Kindness .And always eager to help💙
Well worth it!Thanks to Dan for the help.
It was cold. The employees were not friendly.
Quick and reliable. Thanks
Good customer service.
Scams
Total reviews rating 3.1
57 Reviews for Adlers Towing 2023:
Review №1
2022-02-26I recently went into a ditch on an exit ramp, making it a difficult job to pull out. Other towing companies said they wouldnt even do it. Adlers asked me to call them at a more low traffic time, and when I did, they got my car out before I even got there! It was an awesome sight to see my car ready to go, and the friendliness of the driver and the affordability of the job were stellar! I had a good experience with this company from start to finish!
Review №2
2022-03-09I got a flat tire on my brand new Tesla. Tesla. Roadside assistance called Adlers towing out of Pontiac to tow my car to the service center. The drive Dan was awesome he called to confirm my location and took extremely care of my car like it was his. Dan also said once he gets it dropped he would be giving me a courtesy call that it made it to Tesla. I hope next time I need a tow Tesla calls Adlers again and if they do I want to request Dan to tow it. Thank you Adlers towing and Dan you guys rock
Review №3
2022-05-09This tow company is a local scam along side with Oakland County sheriffs.They go around the Oakland county area stealing cars making up any and every reason to steal your vehicle…BEWARE!it’s unfair to The citizens, you all should do better in our community!!!! I have family that has purchased vehicles and parked them, then the vehicles are towed the same day…. They use the excuse that the car does not have a license plate, but legally you have 30 days to register any vehicle that you purchase???? Be mindful & smart when dealing with theses people. If u are dealing with the same things I advise you look up your rights and towing laws.
Review №4
2022-06-16Had these guys move a 40 ft high top shipping container. Drive was excellent knew just how to pick it up and move it. Office was equally as good friendly and knowledgeable.
Review №5
2022-03-19Horrible customer service. Called the other day and person on dispatch was disrespectful and racist. Ended up not using service because of the horrible treatment. Don’t recommend at all.
Review №6
2021-08-10Adlers towing is one of the worst in Oakland County. They will charge you hidden fees, cocky staff in office that don’t care about there customers except for overcharging you storage and flipping your car in the lot next door because the fees were to high, biggest scam artist around. The driver that hooked my car (nothing but a knocked off air box) refused after we told him not to hook the vehicle the business the accident happened at was across the street from a mechanic and the driver said it would be $200 to drop it there on the spot!! $175 to my house or $100 (lied $175) at the yard with $25 ($30 they lied) on storage per day. One of uncle sams finest scamming the American person. Nothing honest or trustworthy about them. Goto lakeside or metro towing instead or anyone except adlers.
Review №7
2020-08-10We were still waiting on AAA to send A tow after 6 hours. I Called Adlers & they picked up phone immediately (15 min wait each time we called AAA). Were out to us in 30 min - their drive time We needed a flat bed- no problem. Great driver. Very happy with their reasonable price & they were my essential hero today.
Review №8
2021-01-12Go a tow for my vehicle after it was in a accident. Proceeded to deal with terrible customer service from the driver. Once I arrived at the destination, i watched him try to get the vehicle off his flatbed for 15 mins......how qualified is this place?? After surely damaging my vehicle more and 15 mins later i received a bill for $200 to go LESS THAN 5 MILES. I cant say this enough.....NEVER USE THIS TOW COMPANY.
Review №9
2021-10-25This has to be the rudest and most unprofessional company I’ve called in a long time. When I called, I was quoted (literally) 4 different prices and when I talked to the guy who was actually dispatched, he was rude and incompetent. I will never be back here and I will never refer anyone to this place. Absolutely terrible.
Review №10
2021-06-15Highly Recommend Adlers Towing!! Prompt, Professional and Courteous!! They go Above and Beyond a normal towing call, to take good care of their customers.