Airport Home Appliance

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Name: S***** C**********
Date: 2024-05-23 20:15:07
Rating: 5
Comment: We bought our washer and dryer there. Colin our salesman was excellent. He didn’t pressure us and he gave us a good price compared to other dealers. We will definitely buy all our appliances from them.

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Name: J**** A********
Date: 2024-05-15 22:40:50
Rating: 1
Comment: They sold me with an insurance protection that are the WORST OF THE WORST they are taking more than 3 months ( and counting) to get fixed my appliances... DO NOT KNOW WHY AIPORT APP ARE IN PARTNERSHIP WITH THIS PEOPLE 😡😡😡😡😡😡it seems that they dont care about their customers

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Name: H****** M******
Date: 2024-05-01 23:03:08
Rating: 5
Comment: Our most recent purchase was a refrigerator. We were able to place the order and get delivery the next day.We have purchased all of our appliances from Airport Appliance: Washer & dryer, dishwasher, stove, microwave, and now the refrigerator. We have been very satisfied with our experiences with Airport Appliance. This is our go-to business for appliances.Recently, our washer needed repairs. We contacted EPIC. The repair people came out, assessed the problems and ordered parts. It took 2 weeks total to complete the repairs. In the meantime we had to do our laundry at a Laundromat. But repairs were completed and were covered under the service contract. Repairs that would have been very costly, were covered. The service contract through EPIC has been worth it.

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Name: J******* S***
Date: 2024-03-12 17:34:53
Rating: 5
Comment: The shopping experience at the Hayward outlet store with Joseph Aguilera was outstanding from start to finish. We initially just intended to do some price comparison shopping, but Josephs assistance was invaluable. He listened to our needs and guided us to the best fridge options based on our space, budget, and preferences. Joseph didnt pressure us to make a purchase and even provided helpful information to ensure the fridge would fit our space. When it turned out the initial fridge was too big, Joseph promptly offered a replacement model without us having to return to the store. He also helped us delay delivery when needed and assisted with processing a refund for a cancellation. The entire experience, from sales to delivery, was fantastic thanks to Josephs exceptional service. Airport Appliance has certainly earned our loyalty with its wide selection, knowledgeable staff, and outstanding customer care exceeding our expectations!

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Name: J**** O****
Date: 2024-03-02 22:07:41
Rating: 1
Comment: I had the impression this was a reputable company. Unfortunately it is not. I purchased a blemished dishwasher from them online (I specifically asked and was assured the blemish was cosmetic, not functional). When it was delivered I commented to the installer that the little dent on the front was not bad at all and what a great way to save some money. Ten days later when it stopped working and I had to have the Bosch repair person come out he showed me the extent of the blemishes which consisted of dents and cracks in the plastic around the outside of the unit to the point that it looked like it fell off a truck. As he described it: Tank was damaged at the top and bottom right rear. This is a structural part of the dishwasher and cant be field repaired or replaced.It is shocking to me that a supposedly reputable company would be so dishonest as to pawn off a product with such extensive visible damage without making the customer aware of it (of course the damage is only visible when one is looking at the dishwasher pulled out from under the counter and of course the installer did NOT show me or tell me about this damage). And as the technician says it cannot be repaired.Seriously what a horrible business practice to trick customers like this and saddle them with a functionally damaged and unrepairable product. When I asked for Airport Appliance to make things right by replacing the product with the same Bosch model that I had ordered they refused. Pointing me towards other units where I would either be getting a poorer quality product or I would have to pay them more money to get the unit I had ordered.Dumping defective products on customers without telling them and then refusing to make things right after theyve been caught, I just dont understand how a company can even do this. This is so wrong and Im so furious. They assure me they will get my $300 Bosch repair fee reimbursed. Needless to say, I am worried whether they actually will.

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Name: T* V***
Date: 2024-02-04 15:51:52
Rating: 1
Comment: Bought washer and dryer 2 years ago with extended warranty. Had a warranty issue and warranty company denied saying it was not covered. Try to call the store customer service and said they were busy so I sent email. No response since. I used to believe in buying local but these people are no different then big box. We were sold warranty under false info and now no one wants to talk to us. Will do my best to speak lowly of this place anytime I have the chance. Thank you for taking my money and not resolving my issue. Much appreciated!

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Name: B****** W*****
Date: 2024-01-31 22:15:35
Rating: 5
Comment: From order to delivery, Airport Home Appliance is a first-class experience. It was easy to search for just the right dishwasher-there was comprehensive information and a great range of choices. We were contacted WITHIN HOURS to schedule the delivery. The delivery team was early, efficient, informative and respectful. I will not forget this experience the next time that I need an appliance. Thank you, Airport Home Appliance!!! :)

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Name: E*** T***
Date: 2024-01-29 23:50:11
Rating: 5
Comment: Weve been in search of a new refrigerator after experiencing issues with our expensive Samsung fridge, particularly with its ice maker and humidity control. Given the tendency of many appliances to last only a few years, we aimed for a Bosch due to its reputation for dependability and quality. However, the Bosch price point exceeded our budget.While exploring online options, we came across Airport Appliance, which was selling the same Bosch model at almost half the price, albeit with a blemish. Our initial online inquiry revealed that the condition of the fridges was unknown as they were factory-sealed. Frustrated, I decided to call for more information and had the pleasure of speaking with Dalia Munoz.Dalia was easy to talk to and patiently explained that the units were brand new and had imperfections straight from the factory. Opening the packaging to inspect the fridge would impact their ability to sell it as new. Despite the uncertainty, I decided to take the chance, and it turned out to be a worthwhile risk. The fridge is not only aesthetically pleasing but also well-built, meeting all our needs.Having now purchased both my stove and fridge from Airport Appliance, I can confidently say that I am satisfied with their products and service. Dalias assistance made the process smoother, and I would happily consider buying from them again in the future.

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Name: E***** B
Date: 2024-01-07 04:13:15
Rating: 1
Comment: Overall, we regret buying our dishwasher from Airport Home Appliance in Hayward. it seems like it was going to be cheaper to buy from them, but in the end the additional fees, rude customer service and cancelled delivery ended up costing us more.We had never purchased from them before, but the dishwasher we were looking at was a fair bit cheaper than from Home Depot and Lowe’s.The first red flags came after we had purchased online, and when we got a phone call from them explaining all of the limitations and what-if ‘s that might result in a higher charge or restocking fee, etc. We felt like we’ve already made the purchase and were going to try and see it through. Never have I made a purchase before where it felt like they were setting me up for a little list of ways in which they could charge me money in the future if I didn’t cross all of my t’s and dot all of my i’s according to their policies.They don’t give you any kind of window until the afternoon before the next day’s delivery. That is already difficult for people who work. Im a schoolteacher and so I have to takeoff a full day of work to be home for a delivery like that. Then, they called during the delivery window, on the day I took off, to let me know that they weren’t going to be delivering after all. This was after phone calls and text messages and emails that I had to confirm availability within one hour or be at risk for them canceling the delivery. Even then, after all of the planning and organization that went into making sure that we weren’t gonna be charged all of these additional fees and stuff that they warned us about, they simply canceled on us.Even that in itself was not that frustrating. I know that delivery issues happen and sometimes the company just can’t make it happen. No problem. What actually frustrated us was how indifferent the woman that we talk to on the phone was. She could not have cared less. WE had to reschedule for a different weekday - they were not willing to accommodate an afternoon or weekend in spite of them being the ones who canceled the delivery. So, I had to take another day off of work, because even then they wouldn’t be willing to give me any indication of whether it would be a morning delivery or an afternoon delivery so that I could only take a half-day off of work. I understand that they might not have done that as a standard policy but once you’ve already wasted a day of your clients PTO, I would hope that they could at least try to accommodate a little bit more. She was rude and basically just hung up on me when I was trying to explain to her that I already took an entire day off and it would be better if I could take only a halfday.We had prepaid for the drainage tube that was needed for our brand of dishwasher and we also paid the $50 fee to have them take away our old dishwasher. During installation, they said that they would need an additional extension hose for the drainage. That turned out to be a short, supply hose that you can buy for $8 at Lowe’s (we confirmed this), which they conveniently had in their van. They charged us $70 and we watch the guy hand connect it in less than two minutes. Keep in mind that they charged $50 to haul away our old dishwasher and … $70 to screw in a short hose?! In my opinion, they do this because it’s difficult for you to say no without canceling the entire installation. They’ve got the client over a barrel. They take advantage of you and the fact that they’re already there and they basically charge whatever they want.Be wary of buying from them also because of their warranty policies. If you do not contact them within 48 hours of installation with any issues, they could care less even if it’s a problem resulting from their installation. It’s basically “good luck to you and dealing with the manufacturer’s warranty” even if the problem was the result of their installation.All in all, I would say it’s not worth any money that you think you’re saving on the initial price tag if you factor in the up charges and all of the hassles and poor customer service.

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Name: R** O*******
Date: 2024-01-05 19:27:59
Rating: 5
Comment: Our customer service Andy Lu at the Hayward Ca facility was wonderful, efficient and friendly. Everything went smoothly. We knew exactly what we wanted and with his knowledge and expertise, it made our purchase successful in a timely manner. Thank you! We truly appreciate it.Reynald and Regina Olasiman

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Name: C**** W*******
Date: 2023-12-27 20:36:29
Rating: 2
Comment: I bought a Bosch 300 Series dishwasher from Airport. There was a “blemish” discount due to “cosmetic damage.” When Airport delivered the dishwasher, I looked it over: the only visible damage was a small scratch/dent, and a little divot in the finish. I pointed it out to the delivery guys. “Is that the only damage?” They said it was. Fine. I installed the appliance. Only after it was installed did I discover that the top rack would not open. On further inspection, I saw that the entire top of the machine was smashed in. A water channel on the top of the machine dangled from the top. No, I did not attempt to open all the shelves at the time of delivery. Maybe if I had I would have detected the damage. However, it was not simply “cosmetic damage.” It was functional damage: the top drawer would not open. Despite my field repair, the top is still distorted. Airport offered to send another blemished unit, which would mean I would have to pay for someone to uninstall the current washer, and install the new one. I would have been content with a small refund, but they werent offering that. I hope my field repair works for the long run. I wont be buying any more appliances from Airport.

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Name: K****** H******
Date: 2023-12-21 16:34:51
Rating: 5
Comment: Their website is very good. I found the gas range I needed at a price better than their competitors. Most important was their next day free shipping! Their customer service, communication, and follow-up is exceptional: fast response to emails, polite, patient, knowledgeable, and professional. Highly recommend!

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Name: T***** E****
Date: 2023-12-12 01:56:20
Rating: 5
Comment: Very helpful staff and professional about all of their appliances compared to other retail stores. Go here when you are serious about upgrading your home.

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Name: H*** H*********
Date: 2023-12-04 23:43:54
Rating: 5
Comment: Joseph was very helpful and professional. I always enjoy doing business with Airport Appliance.

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Name: L**** O*******
Date: 2023-12-04 20:33:30
Rating: 5
Comment: We shopped at Airport Home Appliance back in the 1980’s when we first bought our home in Hayward. Since then we had been going to other stores. With the closing of so many stores since then, I wasn’t sure what I wanted to do when our twenty year old Maytag dishwasher finally broke down. I decided to look into AHA on line and went into the store the next morning. Ixchel was our sales rep. She was courteous, knowledgeable and professional. I was happy to experience a no pressure relaxed atmosphere. When I explained the deal I had seen on line the night before, with tablet in hand to prove it, I was advised that was inaccurate and prices were even lower! I ended up getting a brand new Bosch dishwasher for the price I expected to pay towards a “blemished” unit. The extended warranty was priced so low it didn’t make sense to pass it up. I was upset with this unexpected expense at this time of year; but, if delivery goes as well, and the unit arrives without damage and operating properly, this will have been the ideal shopping experience. Thank you AHA.Returning CustomerLarry O’Donnell

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Name: j** b****
Date: 2023-12-04 19:25:46
Rating: 5
Comment: All around good service they deliver a good.product - this is my 3rd or 4th visit in 20 years. Purchased a new washing machine replacing the one I bought here 18 yrs agoGreat delivery and installation too.

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Name: R*** N******
Date: 2023-12-03 17:15:18
Rating: 5
Comment: I purchased a new 36” range and was very happy with the service. Andy provided me with great service and he also matched Lowe’s price for the same stove. I opted to add the delivery and installation to make sure everything is hooked up properly. I’m replacing my 36” stove that I installed 30 years ago when I bought my house so I hope this new stove will give me many years too. It has convection which I’m looking forward to and the broiler is in the oven rather than below which was difficult when broiling.

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Name: d**** s*****
Date: 2023-12-02 21:47:47
Rating: 3
Comment: Kind of bunch of lazy assets. There had just come from work Was all dirty. I guess they tried to size me up and figured I had no money. Got back there. I needed a tape measure to find the ejacksize Asked. 4 or 5 of them. They didnt have a cheap tape measure. Luckily there was just one Sale person loan me a tape measure. Great guy and End it up. buying large amount of Appliances from him The store could be cleaned up a bit kind of a mess. I dont think you have a cleaning person there. Big blob of paint on the walkway between the front and back could clean the place up a bit, especially if theyre selling kitchen products..

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Name: D*** T******
Date: 2023-12-01 20:33:42
Rating: 2
Comment: 2 stars for the good price, ONLY. Negative 3 stars for AA customer service.I accepted the 4 week backorder delay. But after 4 weeks and 4 days, I had to call customer service INSTEAD of the other way around to find out that the product was unobtainable, and my order had been canceled PRIOR to my calling. No notice, no courtesy call from CS, no text, no email....nothing. When I did finally call, I was treated as though it was MY fault for not keeping in touch with THEM!!This was my first time having to deal with AA customer service, after 30 years of shopping there. So disappointing.

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Name: T** C***
Date: 2023-12-01 17:28:30
Rating: 5
Comment: My premium products advisor knew just which dishwashers to show me, and the pricing was as good as at the big-box stores.

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Name: S***** P*****
Date: 2023-11-28 17:55:34
Rating: 5
Comment: This is our 4th item that we purchased from Airport Home Appliance. As always, it was a great experience. They had exactly what we needed, the sales staff was helpful, but not pushy. Purchase process was quick and smooth, and their financing terms were excellent. We will always use Airport Home Appliance for our home needs.

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Name: L**** D*******
Date: 2023-11-28 02:55:49
Rating: 5
Comment: Our experience at the Airport Appliance Dtore in Hayward Ca was great. the sales representative Sanjar was super professional and friendly. He answered all questions and directed us towards the products we wanted.We will be purchasing some kitchen appliances in the near future, and will definitely be purchasing from Airport Appliances.Thank you

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Name: R*** L**** F******
Date: 2023-11-27 18:29:19
Rating: 5
Comment: Anthony (delivery person) was very helpful. Great service at sales department too!

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Name: J***** V***
Date: 2023-11-27 17:16:40
Rating: 5
Comment: I have been buying appliances at airport for over 15 years. Always got the best deals. Greet people!

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Name: A*** M**** S*******
Date: 2023-11-24 18:04:58
Rating: 5
Comment: Ixcelle does a wonderful job of finding what you need! You can depend on her to get the job done. I called and she walked all over the store making sure the appliances were available for us. She is outstanding!

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Name: P**** W*******
Date: 2023-11-24 16:07:06
Rating: 5
Comment: Arrived earlier than expected time frame given and unboxed washer and took all packaging away. Very happy- Thank you!

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Name: S**** H*****
Date: 2023-11-23 17:19:23
Rating: 5
Comment: I had a great experience, purchasing appliances at airport appliances in San Lorenzo. Andy, the sales representative, was knowledgeable and helpful, and made the process, smooth and efficient.

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Name: J******* P******
Date: 2023-11-22 07:02:00
Rating: 1
Comment: I am so frustrated. I chose this business because it is woman-owned and local. I purchased a refrigerator September 28. I understood it was backordered, but didnt think it would take 7 weeks. It came in November 12. You go in circles trying to schedule delivery. Two deliveries, both times fridge damaged and sent back. First time guys damaged it while doing door reversal, and delivery for a new one scheduled 3 days later. Second time, it came with a large dent and they acted surprised that I refused it. Then was told 8 hours later they could get me a third one delivered 3 days later. My mistake was I went ahead and let them take my old one away the first time because I didnt imagine I would be waiting more than 48 hours for a new one. Cant ever get ahold of anyone, just a maze of customer service reps who transfer you to voicemail. I canceled my order, got a refund and will now have to go elsewhere.

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Name: D**** M
Date: 2023-11-18 15:45:46
Rating: 1
Comment: The delivery crew arrived and bullied my wife and defrauded her and convinced her that she had to spend hundreds of extra dollars for custom installation equipment and services which was all nonsense and a completely fraudulent scheme by the installation team for a simple dishwasher swap. I had to spend two days on the phone with various people addressing this horribly dishonest unprofessional and fraudulent behavior - at the time of the issue, the airport home appliance customer service rep said “there was nothing they could do” and told me I had to either pay the additional fee to the installation team or the installation team could leave the dishwasher sitting in the middle of my kitchen floor uninstalled, and that those are the only two options unless I wanted to cancel everything and have them take the dishwasher away. So I paid them their exorbitant and dishonest fee and then I had to get the sales rep involved even though he was on vacation and I had to escalate to corporate management while I was traveling - after threatening to file a better business bureau complaint and file a fraud claim with my credit card company, i was finally able to get the excess charges refunded. I will never purchase anything from them again and I will tell everyone in my network and everyone that I ever run across again for the rest of my life never to purchase an appliance from these fraudulent hucksters

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Name: B****** K***
Date: 2023-11-15 19:29:58
Rating: 5
Comment: Sales process was friendly and completed in 15 minutes. Delivery communication was great and on time. Delivery drivers were courteous and efficient.

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Name: N***** L****
Date: 2023-11-15 17:20:32
Rating: 5
Comment: We were shown exactly what we were looking for and were in and out of there quickly. Our salesperson was knowledgeable and attentive.

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Name: L***** P****
Date: 2023-11-14 19:57:08
Rating: 2
Comment: Dishwasher installation cost more than the actual dishwasher!We bought a $400 dishwasher to replace an old one - and ended up paying $900. In addition to the expected $175 installation fee that appeared on the initial invoice, they charged for a $40 supply hose installation kit, $140 for hose extensions, $90 to replace the air gap, and a $50 haul-away fee for the old one. I feel nickel-and-dimed.

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Name: C**** H*****
Date: 2023-11-10 17:19:50
Rating: 5
Comment: The selection of refrigerators is unmatched. Colin was extremely helpful in showing us a wide variety of options but also not pressuring us to purchase a certain model. He was also very knowledgeable about all the brands. I would highly recommend Airport Home Appliance. This is our 2nd purchase with them.

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Name: J**** N***
Date: 2023-11-06 17:27:32
Rating: 5
Comment: The salesperson was great! He answered all our questions and was able to recommend a refrigerator to us.

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Name: R****** W*****
Date: 2023-11-01 20:15:56
Rating: 5
Comment: I went in for a fridge, stove, and dishwasher, got great service from Andy Lu, and left that day with a great deal on some beautiful appliances that met my needs and budget. Delivery went off on time and without a hitch. Due to a minor dent on the side of the stove (invisible when installed), they refunded 10% on that item, no questions asked.

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Name: A**** M****
Date: 2023-10-25 16:20:32
Rating: 5
Comment: Great service, walking right to the section with correct dimensions, several styles and prices to look at, a clear, quick and easy decision! I like my new fridge, and it was an easy experience in less than 1/2 hour!

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Name: Y*** G***
Date: 2023-10-24 16:26:34
Rating: 5
Comment: Had a great experience with my dishwasher purchase experience. Sanjar was very helpful and authentic. Never pushed me into buying any product.

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Name: R*** H*****
Date: 2023-10-17 16:09:08
Rating: 5
Comment: Good service. Installation was smooth. Team even made sure doors on the refrigerator was aligned perfectly.

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Name: A****** P******
Date: 2023-10-11 16:41:32
Rating: 5
Comment: Very professional and knowledgeable. Seamless transaction and got me a great deal! This is my go-to for all my appliances!

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Name: D****** F**
Date: 2023-10-07 16:22:44
Rating: 5
Comment: Representative very knowledgeable, courteousand showed me all the pieces ahead of time that I wanted to purchase to ensure I was ordering correctly, which was appreciated.

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Name: J*** M*****
Date: 2023-10-06 20:50:38
Rating: 5
Comment: They were super helpful in the buying process, and finding a matching price discount that lowered the price of the microwave I wanted. The dilivery guys were super professional and got it installed in about 10 minutes. Fabulous experience?

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Name: N**** S*****
Date: 2023-09-29 18:11:08
Rating: 5
Comment: Daniel Riskin has provided us with excellent service. He has followed up and emailed us to keep us informed of backorder dates.

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Name: T***** P******
Date: 2023-09-24 19:51:52
Rating: 5
Comment: Got referred here by a family member and I am very satisfied with my experience. Customer service was great. My sales agent worked with me to find a stove in my budget that I was also happy with the product. Wide selection and they have some open box products that are priced at clearance price so dont forget about that room! All in all my process was quick and I was happy with they way they treated me as a customer. Same day delivery wasnt available but a 2 day wait for delivery was no time. Thanks Airport Appliance #hayward

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Name: R***** M*****
Date: 2023-09-21 23:30:02
Rating: 1
Comment: We purchased a microwave and elected to take their offer to have someone install it. Whomever they contract with for installations never returned our phone calls about scheduling a time (4+ days and counting), despite leaving several messages on the phone number the installation company provided. Whatever quality their merchandise might be, the follow-through is abysmal.

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Name: F****** 8**
Date: 2023-09-20 20:12:41
Rating: 5
Comment: This place is very friendly and helpful when it comes to your appliance needs. Although they dont carry many freezers. So if you are looking for that you should research first. They have fresh coffee too and lollipops for your Littles to keep them hapoy while you shop.

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Name: E***** R********
Date: 2023-09-20 17:36:23
Rating: 5
Comment: It’s not fun shopping for appliances. Grace was a huge help in making it easy and pain-free. The delivery team was professional and went above and beyond. And on time!

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Name: G*** A*****
Date: 2023-09-18 16:50:38
Rating: 3
Comment: Took a while to get service. I must have had the look of a browser not a buyer. Grace observed I was seeking assistance as I was leaving the store.

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Name: A*** S****
Date: 2023-09-18 15:17:17
Rating: 4
Comment: The selection on the web was great and what I wanted was in stock so the delivery will be good. The one issue I had was that I tried to have some questions answered and the call was cut off twice so I gave up on getting answers.

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Name: K***** H******
Date: 2023-09-16 16:29:06
Rating: 1
Comment: Customer service sucks! There was a problem getting the old one out/new one in. We were told that they would come back in two days. Seven phone calls later, lots of wasted time on hold, many promised call backs that didn’t happen, and we finally got them to agree to come back ten days later. Would never buy from you again!

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Name: D**** K***
Date: 2023-09-15 00:49:49
Rating: 2
Comment: Airport had decent prices but sent their B team to install my new Wolf range - very frustrating! i shared my disappointment with them but nobody seemed to care. my recommendation: do business elsewhere.

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Name: B*** W***
Date: 2023-09-13 22:30:28
Rating: 1
Comment: I purchased a trash compactor thinking that I would get the best quality since it cost almost 1600. not only did they not install it correctly but it wont open I have been trying for weeks to get them to come out and to fix it Ive never gotten the runaround they charge you the moment you buy it and then they never call you back they never follow up theres nobody in customer service except people out of

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Name: R***** G***
Date: 2023-09-10 16:01:20
Rating: 1
Comment: I have a remodeling project coming up and saw an ad for Bosch dishwashers with good pricing. Clicked on the ad link and started looking at all the dishwashers to see if there were any better deals. I found a Thermador at a great price and bought it. Received an email saying that their system messed up and listed it for the wrong price so they cancelled my order without any further explanation.

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Name: W***** C
Date: 2023-09-07 18:48:50
Rating: 1
Comment: I bought a washer/dryer combo a few years ago and they accidentally charged me for the warranty that I explicitly declined several times. They claimed it was a mistake, but I had to call 10 times to get the charge reversed.Every time I called I was told that nothing was noted but it would be noted to finally be taken care of. This process repeated itself 9 times. Even threatening a chargeback did not get them to fix this. Only on the last time I was able to luckily connect to someone who was willing to fix it on the spot.

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Name: D***** G*****
Date: 2023-09-04 17:40:18
Rating: 4
Comment: Had a great sales lady that was respectful and easy to work with too. No pressure just good service. Answered all my questions and when I needed to speak with someone at home about purchase she gave me space to deal with it and waited. Second time I purchased from company. Always professional

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Name: C******** D*******
Date: 2023-09-01 23:11:10
Rating: 5
Comment: Sami helped my husband and me in selecting a new refrigerator. Sami was very knowledgeable, and the entire process was seamless from review, to purchase, and delivery.

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Name: R***** T*****
Date: 2023-08-30 16:08:53
Rating: 5
Comment: Our Rep Sanjar is very knowledgeable on appliances and pleasant to speak with. Sanjar explain the benefits and options on each product we had questions on. We purchased 3 appliances and left Airport Appliance satisfied customers. Oh, prices on the appliances are very reasonable. Plus the rebates helped.

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Name: p**** l**
Date: 2023-08-27 03:19:17
Rating: 2
Comment: Ive purchased a couple of dishwashers for our home, our rental, and most recently a subzero refrigerator from Airport Appliance. I wasnt planning on writing a review but was solicited by Airport Appliance to submit one about my latest experience. We initially placed an order for a Subzero refrigerator to replace our older model which was clearly declining - this was in April 2022. The salesperson who sold us the refrigerator told me that the Subzero would arrive around Nov/Dec 2022 due to parts shortage. He emailed my receipt & said he would get back to me with installation cost differences between the subzero installer and independent installer.5 months later in September 2022 I realized I never heard back from AA & decided to check on the status of the refrigerator. Found out the salesperson no longer worked there and the refrigerator we purchased was no longer being manufactured. My only choice for the built in spot for our fridge was to upgrade to the new model which not only cost more, but would require over a years wait before delivery (October 2023)!While I understand supply & manufacturing is out of salepersons control, we had already been in queue for 5 months for an 8-month wait for a new refrigerator. I asked AA to consider this as AA did not follow up with us when they knew our appliance was no longer available nor did anyone step up to take care of our original salespersons clients! Had I not called when I did, we could still be waiting on AA. Now the wait would be 18 months total.Because we would be waiting 1.5 years due to AA negligence, I asked whether they would consider our order date as April 2022 rather than September 2022 and bump us up as we were dealing with a fridge that was slowly failing and didnt want to have to buy another refrigerator while we waited for the Subzero. Once the sale was made, return responses from both the new salesperson and her manager was scarce.Finally received an email a couple of days ago from AA thanking me for my purchase and inviting my review. I laughed because we still dont have our product. Today I received a call that the refrigerator is ready for delivery after we pay $1028 install/haul charge. To compensate for our trouble, they reminded me that they will later refund $280 off the $1028 install/haul away charge for our $15,176 purchase! I asked whether given our circumstances & the cost of our purchase if they would consider including the additional charges which the sales person said she could not do.On top of the delay & falling through the cracks with AA, I have to deal with my husband groaning that weve paid for the refrigerator upfront & warning me that AA will charge us more until the appliance is actually in the house. The one star review is for lack of follow through, consideration, and customer care. I originally chose AA for our purchase because their appliance was priced around $100 lower, but after this experience, I regret not using a more attentive and personable company.UPDATEUpdating this review from 1 star to 2 stars as the customer service manager was able to get approval to refund the cost of the incorrectly sized water hose ($27.12) we were told to purchase as well as $450 to compensate for our trouble (total refund $477.12).

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Name: Y***** W*******
Date: 2023-08-26 07:11:40
Rating: 3
Comment: We were told that the waterline had to be right behind the new fridge. Ours is on the side. They were able to disconnect the old fridge, but would not connect the new.There should be some flexibility in this policy. I connected it myself w/o any trouble.Then I had to do follow up when requesting a new bin that was delivered cracked. They requested pictures so they knew what to order. The model number of the fridge should have been enough. This issue isnt resolved.

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Name: A**** M****
Date: 2023-08-23 22:13:33
Rating: 5
Comment: Sami was very helpful. He made everything so easy for us. He even offered us water which was really nice of him.

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Name: P** R*****
Date: 2023-08-23 03:08:31
Rating: 1
Comment: The worst. Wont shop at this store. Again. Maybe hire some new sales people who are interested in helping customers not just in making a sale. Also managers who return phone calls.

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Name: J**** O**
Date: 2023-08-22 16:47:34
Rating: 5
Comment: Colin, the salesman I spoke to over the phone on Sunday in a panic after current dryer went out in middle of doing laundry was very helpful and attentive. He made sure I got the dryer I wanted within less than two business days. Was a great experience!

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Name: B**** B****
Date: 2023-08-20 22:18:48
Rating: 4
Comment: Excellent.Product Review while using: Design Improvement considerations may be appreciated by future customers:(1) The Right hand door requires hard push to close at the end cycle of closing.(2) When freeze doors are opened, both doors slams at end cycle of full open. Some kind of internal resistance within the opening mechanism at the end of open cycle may work.(3) The 2 vegetable bucket drawers in top freeze section doesnt pull outward until both doors are FULLY opened.(4) We replaced our top freezer GE refrigerator after 35 years of excellent usage. It was well designed with practical and man-machine interface considerations.(5) Credibility: I am making above suggestions based on retiring from Engineering practices: Man-Machine interface designs/ Hands-on Production Engineering profession /Masters in Industrial Engineering (Stanford Univ 1978)/ Critical thinker.Bipin Bubna

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Name: H**** M*** S****
Date: 2023-08-16 05:11:03
Rating: 3
Comment: My 19 year old Bosch dishwasher started leaking. I researched options online and decided on a replacement which happened to be on sale at AHA. My sales rep there, Mr. Andy Lu, was terrific: knowledgeable, nice, didnt pressure me to buy a more expensive model and the sale was efficiently concluded. He also warned me that the installation would be at least a week out. He tried to reach the installers for a date and was unable to and they did not call me later, nor in the morning to discuss a date. However, when I called them in the morning they answered and scheduled me for a week out. There was no choice of time and I mention this only to warn people who cant take a whole day off for that. They did give me a 4hour window the Saturday before the delivery date and on the day of set up tracking for a more precise time. Delivery is free, installation was quoted as $175 and I was warned there would be additional charges if it wasnt simple. Mine was not. A new outlet had to be installed under the sink. Labor is $200/hour. Mine came to $125 in addition to the $175.They dont carry whats needed for that job and the gentleman went and bought the supplies at Ace hardware. Everyone was pleasant and efficient.They made sure the dishwasher worked before leaving but, unbeknownst to me, the floor of the undersink cabinet was left very wet. To determine if this was due to a leak or just the fact that Mr. Jacciel.Soto didnt feel like drying it or telling me to do it myself was a process which could have been avoided. He also used my recently purchased handvac to vacuum up wet debris without telling me, damaging the filter. So, if you do use them, watch them closely or have the installation done by a plumber or handyman you trust.If you want your old machine removed by them, the price, at present, is an additional $50.

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Name: S***** E****
Date: 2023-08-08 05:38:52
Rating: 1
Comment: Ordered a refrigerator online that showed in stock. Received an email saying they were out of stock and would get more in a week. Contacted them a week later for an update and they said they wouldn’t get more for another month. I requested they cancel the order. They said they would but then never refunded me. I had to contact them again and ask them for a refund. A week later they still had not processed my cancellation or refund. Ended up contacting my credit card company to dispute the original charge. Seems like a really disorganized company. Don’t recommend.

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Name: T** A****
Date: 2023-08-06 19:48:49
Rating: 5
Comment: My washing machine passed away in the early morning hours of July 24. As I have done since I moved to Truckee in the fall of 1972, I went to Airport Home Appliances in Hayward. I knew what wanted, needed and, hopefully, on sale.I was approached immediately and shown the machine I was looking for (I had already done my homework on the web) There it was!Withing 5 minutes of walking into the store, I had purchased the Washing Machine I wanted and was headed out the door. The Machine was delivered, set up, and answered all my new questions.

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Name: J*** L****
Date: 2023-07-28 19:24:20
Rating: 1
Comment: I purchased a dishwasher and was told I would be contacted by the installation and delivery team within the week. The week has come and gone, I have reached out several times, and the company is completely unresponsive.

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Name: T** V*********
Date: 2023-07-26 17:40:09
Rating: 1
Comment: The sales rep are responsive, but once you paid the company ghosts you for any follow up communications. Still trying to get update on the order for a new washer we places two weeks ago. How wrong of me to try and support local business. Surprising how they have positive reviews here.

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Name: J******* G*****
Date: 2023-07-26 01:29:37
Rating: 5
Comment: When I had to purchase a new washing machine, I found the best prices at Airport Appliance. Additionally, communication was easy, and I was kept abreast of the delivery schedule. The washer was quickly installed, and the old one was hauled away. All was handled professionally, quickly and painlessly!

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Name: R C
Date: 2023-07-14 00:50:32
Rating: 4
Comment: Much better prices and selection than other stores. Surprising that delivery fee and hauling of old equipment is a lot cheaper here compared to other stores like San Jose, which is actually closer to my house, but they wanted to charge me more for deliver and haul overall some great sales and a Lotta good selection some older models really good deals do your homework and shop around this place has a pretty good selection

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Name: F**** S
Date: 2023-07-06 19:46:42
Rating: 5
Comment: Sami was great. Very knowledgeable and professional. We were happy to have met him when we walked through the doors. Happy with our new kitchen appliances. Look for Sami when you go here. Straight and honest. Thank you Sami for you awesome service

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Name: F****** H*******
Date: 2023-07-06 16:55:42
Rating: 5
Comment: I had to buy a washer dryer. The staff was instantly available, unlike at Best Buy, very well informed, never pushed me to make a buying decision and answered all of my questions in a very educational way.They used a handy jumbo screen to show me consumer reports, to guide me in my choice of brands.They offer great prices with rebates and will match the competition, so this was a no-brainer.

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Name: H*** G********
Date: 2023-07-05 19:38:51
Rating: 5
Comment: We had a very positive first time experience purchasing our dishwasher in Airport Home Appliance with Andy Lu. He is very nice and knowledgeable.

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Name: p******** a****
Date: 2023-07-03 16:28:18
Rating: 5
Comment: Joseph was amazing. He spent a lot of time understanding our specific needs and then suggesting options for appliance upgrades. We are very happy with our oven purchase and feel like we have found our go to place for future appliance purchases.

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Name: J****** P*******
Date: 2023-06-29 20:26:48
Rating: 4
Comment: The Specialist, Adrian Fajardo was very courteous and knowledgeable. He was able to find the walloven that met our requirements. Our only issue is we dont understand why it will take 4 to 6 weeks to deliver when it was confirmed the product was in stock at the warehouse.

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Name: R***** V***
Date: 2023-06-28 20:17:26
Rating: 1
Comment: Absolutely the worst company! I placed my order, they took my money and never showed up to install the product. I have tried calling them on both office and cell phone, I have texted them, I have emailed them and nobody will respond......... DO NOT use this company!!

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Name: C**** R*******
Date: 2023-06-23 13:36:29
Rating: 4
Comment: The range of products, the pricing and the expertise of the representative were all top notch. It’s now been three days since we bought the dishwasher and we have not heard a peep from the installers. The in store rep made us aware that installations were backed up, we understand that. Nevertheless, the installers should promptly let us know when we will receive service.

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Name: A*** V******
Date: 2023-06-18 01:27:36
Rating: 1
Comment: Hi, this is Allan. I purchased service a refrigerator on May 11, 23. I am giving five stars to Sam the salesman. zero stars for your delivery crew. all they wanted to do is drop and run. They didn’t take the film off the outside or inside of the refrigerator. I didn’t get a warranty card or any information about the warranty with my paperwork..

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Name: P******* M*****
Date: 2023-06-08 22:52:21
Rating: 1
Comment: Hello, I am very disappointed in my overall experience. My parents purchased their appliances from Hayward AA so I thought I would too. Paid $4,000 for a washer and refrigerator not cheap items. I notice my refrigerator door has a black line in the glass. I called Samantha the next day. I sent multiple pictures and text messages she said she would get back with me. I was offered 10% off from Samantha too keep it. I thought that was unheard of because a paid for a new refrigerator. I spoke with Operation Manager Lauren Byers who said she would call me back by end of day. Im still waiting for that call. It has been over a month. Is my expectation to high?

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Name: C******** J******
Date: 2023-06-02 20:42:03
Rating: 1
Comment: What horrible customer service. I ordered a refrigerator online and was told to call to book delivery. I called three times and was told that the person who sold me the refrigerator on the phone, Dalia, was the only person who could schedule an appointment. I left a message. No return call. I called again. The person who answered said that one of Dalias colleagues would call back. No return call. This person also told me that delivery meant leave in the driveway and I would have to pay more to have the refrigerator brought to my kitchen. I called again. I spoke with Vikras who said that was wrong; the delivery guys would bring the fridge to my kitchen. But my order says free stand delivery. What does that mean? I dont think they know what they are talking about at Airport Appliance and employees are poorly trained. I asked to have my refrigerator delivered. He said Airport Appliance would email me in a couple of days to let me know when the fridge would be delivered. I said I didnt understand why I couldnt book with him while we were on the phone so that I could be sure to be available. He said no, couldnt do that. I had to wait for the email and then re-book if it didnt work for me which I assume means wait another two days. The order states that I must take delivery in 14 days. This is the worst customer service ever.

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Name: R**** V**********
Date: 2023-05-28 22:18:06
Rating: 5
Comment: The buying experience was excellent! We were looking at the GE Cafe collection of appliances and Ixchel was very knowledgeable in explaining all the choices to us and getting us the right package of appliances for our kitchen.

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Name: L******* W******
Date: 2023-05-27 01:06:42
Rating: 1
Comment: Terrible experience.Ordered dishwasher online with installation.Took 5 days to get a call from delivery (even though this was an in stock item). This is despite following up every day.Took another 5 days to have delivered.On delivery, the dishwasher was missing parts (special Bosch cord for plug in).Then another delay, and scheduling conflicts, to get part ordered for installation, and finally have unit installed.No sympathy or reaction time from sales staff nor customer service.HORRIBLE EXPERIENCE - DO NOT SHOP HERE

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Name: J*** H***
Date: 2023-05-23 20:58:57
Rating: 5
Comment: Excellent service! Found exactly what we needed and the selection of stoves and hoods was much better than the other store we looked at. Mr. Osmani was very kind and listened to what we wanted. He was able to show us appliances that met our requirements and went out of his way to schedule delivery within our time frame. Will revisit this store when its time to upgrade the washer and dryer as well as the refrigerator.

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Name: O****** K**
Date: 2023-05-16 16:50:07
Rating: 5
Comment: Mr.Andy lu help us to select the best quality of cook top and refrigerator in a very diligent way . We much appreciated his step by step explains to us .He provide his contact number for any issues along with comp email . There was scheduling issues, I emailed to him, he responded immediately fir solution . We will continue use airport appliance. Thank you for his help and scheduling depart as well .

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Name: S***** N******
Date: 2023-05-15 16:08:00
Rating: 5
Comment: Andy was super knowledgeable about all the appliances we looked at. He provided us everything we needed to make our decision. Took us a week to weigh all our options but as soon as we figured out what we wanted we came back to see Andy and make our purchase.

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Name: K**** J******
Date: 2023-05-09 13:56:13
Rating: 5
Comment: Good selection, fair prices. Most of the time appliance shopping is more of a need than a want so it’s important to me to have a good selection of in stock appliances at reasonable prices. Having bought things from some other big box stores it was a pleasant experience to have a knowledgeable sales person who listened to our needs and expedited the process. As long as keep doing what they’re doing, they will be our go-to appliance store from now on.Update: the delivery was flawless. They showed up on time and had the old dryer out and the new one in within 30 minutes- adding a star

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Name: A*** S*****
Date: 2023-05-04 23:48:38
Rating: 1
Comment: I wish I could give zero stars to this place. Pathetic customer service. I purchased an island range hood, which they delivered after weeks of delay. For installation, they increased my charge saying that it requires pro installation. After even paying extra money, they are un able to schedule the install. Best part is no one is there to answer your call, all the reception does it is to forward your call to voice mailbox and you never get a call back. Stay away from this place to avoid mental trauma

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Name: C****** P*****
Date: 2023-04-30 21:47:55
Rating: 4
Comment: I bought a new electric cooktop, at Airport Appliances, when mine unexpectedly broke. The price was significantly lower than that offered on other sites and I found a retail location close to my home.Staff patiently assisted me in finding appliances that met my needs and printed out product specifications for me to comparison.The product I chose was in stock and I was able to pick it up the next morning at the warehouse (close by).Staff had warned me to check the product before accepting. I did so and found they had brought me the WRONG cooktop at first. Warehouse staff then promptly found the right product.It was in perfect shape and I LOVE it!

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Name: D***** M*****
Date: 2023-04-29 19:56:23
Rating: 1
Comment: Customer service at this place is a nightmare. Very unprofessional and not willing to figure out a solution when order was paid over a month ago. Wanted to run the debit card again. What 🐂💩 is that. If its been paid for over a month youre not running the card again. And Im talking about $9000 worth of appliances. I WOULDNT RECOMMEND THIS COMPANY!!!

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Name: D*** T******
Date: 2023-04-12 16:07:48
Rating: 5
Comment: Sami was very knowledgeable. Guided us through the purchase which was more suitable for our needs saved us lots of money 💰. Will recommend him & his company to friends & family!!!

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Name: C***** W***
Date: 2023-04-05 16:22:41
Rating: 5
Comment: I went into Airport Appliance to get an extended warranty on my Freezer and Grace took good care of me in a timely manner. Everyone there was helpful and friendly. I appreciate that so much.

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Name: D*** S*****
Date: 2023-03-28 17:28:57
Rating: 3
Comment: I was working with a sales associate turned around and she was gone when I finally found her she was working with another customer. I was heated about that and gave her a piece of my mind but she gave me a nice discount for the trouble. Needs better customer service

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Name: H**** C****
Date: 2023-03-27 05:19:24
Rating: 5
Comment: I went to Airport Home Appliances to purchase my Stove/Range. Andy Lu was so helpful, knowledgeable and fast. We finished the purchase within 30 minutes.He recommends a lot of appliances I need in the future day. I really appreciate his help.

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Name: K**** W************
Date: 2023-03-26 14:36:21
Rating: 1
Comment: We got a washer and dryer at their outlet sale for a good deal! Both appliances were in impeccable condition and had the plastic wrapping still on them. When they were delivered however, you could tell they were scraped together and the dryer door which is black is totally scuffed and marked up. It will not come off. You can see the same on the washer in a similar location, but because it is white it is not as noticeable. Im not sure why the plastic wasnt still in there appliances to protect them which seems like negligence. Im not sure if they rubbed against each other in the delivery truck or if airport Home Appliance gave us a different dryer than the one we bought, but whatever happened, they refuse to make it right. Our sales person Jigme, basically told us that thats what happens when the appliances are not sold in the box and theres nothing to be done. Given that the items I bought were free from damage and wrapped in plastic when I bought them, but not delivered that way and Airport Home Appliance is taking no responsibility for the damage, I would not buy from them again, and I would caution anyone from buying from them because what you receive may not be what you paid fo.r

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Name: u***** m******
Date: 2023-03-26 04:57:10
Rating: 5
Comment: Received assistance from a very knowledgeable sales associate, went home to do more research, returned next day to purchase the dishwasher. All associates were very helpful.

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Name: p******
Date: 2023-03-24 22:22:51
Rating: 1
Comment: Do not ever go this despicable place. My mother left in tears after she was brutally mocked and made fun of by the staff at this place because of her accent. She was in the process of buying a refrigerator and cancelled after the staff laughed at her questions about the promotion they were having. After decades of being a loyal customer we will never return to this racist institution again.

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Name: A** C
Date: 2023-03-20 21:14:19
Rating: 5
Comment: I have been working with Andy Lu for at least a decade now and I Always return to see him at Airport Appliance in Hayward.He is a consultant who is knowledgeable and cares about his customers. I shared with Andy what I needed and he explained and shared the best kitchen appliances to fit my needs.Before you go anywhere else I highly recommend you head to Airport Appliance in Hayward and pay Andy a visit.I’ll definitely be back for future appliance needs!Thanks again Andy!

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Name: V****** Q**********
Date: 2023-03-20 16:43:06
Rating: 5
Comment: The sales representative was very helpful very knowledgeable of the products. Great price for my new washer and dryer! The brand i wanted GE the size i needed since i have a cal king bed set i need a large size washer and dryer I cant wait to wash and dry my clothes!

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Name: J*** R*******
Date: 2023-03-12 17:21:36
Rating: 5
Comment: I’ve shopped Airport Home Appliance for decades. They always have the best inventory, sales and delivery staff. Just got a new Bosch dishwasher, ultra quiet!

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Name: A***** L******
Date: 2023-03-05 20:24:27
Rating: 5
Comment: Andy in the Hayward airport appliance was the best person! I’m handicapped. He tried to take a video of the Ge cafe drawer dishwasher for me. But instead he sent me to youtube. Gave me quotes and price matched.Best experience I’ve had with a sales person. He’s still giving me updates on ETA.

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Name: S***** M******
Date: 2023-03-04 22:54:37
Rating: 5
Comment: Airport Appliance is fabulous! The facility is impressive. They were very knowledgeable & helpful. The product I wanted was in stock. It was installed the next day. I will never go anywhere else for appliances.

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Name: J**** N*****
Date: 2023-02-28 06:05:12
Rating: 5
Comment: After 23 years our gas cooktop finally failed so we went to Airport Home Appliance to find a replacement. I’m very satisfied with the customer service, selection and value in the purchase of my new Monogram gas cooktop, oven & microwave as a discounted package! Our sales rep, Andy Lu, was very knowledgeable and was able to help us order all the right appliances that fit around our existing granite countertops and custom cabinets as well as used his connections to ensure we didn’t have to wait months for a back ordered item. We are really satisfied with our experience at Airport Home Appliance in Hayward!

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Name: Q**** N*****
Date: 2023-02-26 17:29:22
Rating: 1
Comment: I bought a kitchen hood at the Newark,CA location, paid for it with credit card and got my receipt. I was sent to a ware house about 10 miles away for pickup only was never told the warehouse stops working after 1 pm. At the warehouse they had to “verify” my purchase. I ended up waiting for an hour and a half because they couldn’t verify my purchase due to some errors made by the sales person. A horrible buying experience, I don’t recommend Airport Appliance to anyone.

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Name: B** C*********
Date: 2023-02-22 17:43:11
Rating: 5
Comment: Our microwave suddenly died. Andy helped us choose the model with best fit for our space. Installers were friendly, capable and quick. It was a great experience.

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Name: J**** K***
Date: 2023-02-21 17:25:16
Rating: 5
Comment: My salesperson, Samantha, was great to work with. She was able to check inventory of the appliances I was inquiring about. Since they were in stock, and on sale, I made the purchase. The prices on the LG washer and gas dryer were so low, she was unable to discount them any further. But, she did save me money on the required attachment accessories. My overall experience at Airport appliance was great and I highly recommend Samantha.

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Name: B** R*********
Date: 2023-02-20 17:15:54
Rating: 5
Comment: We shopped for several appliances during the Presidents’ Day weekend. Salesman Andy Lu, was very helpful in putting together a package that was comparable with sale prices from other stores. He explained the differences in brands, and also how to use all of the rebates that are available. We have worked with Andy Lu before, and he is always extremely professional.

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Name: R***** C****
Date: 2023-02-14 17:31:00
Rating: 1
Comment: How does this place have 4.5 stars? Our experience here has been horrible. We bought multiple appliances from here. The fridge broke, and the warranty company took 4 weeks to send someone out to repair it. Our most recent experience with them was even worst. Our dryer broke. File a claim, no one called me back for 2 weeks. I had to call them and somehow no one was taking care of the claim...for 2 weeks.They couldnt send someone out for repairs for another 4 weeks. When the repair person finally shows up, he tells us he cant repair it and we need a new dryer. The warranty company says that they dont make that dryer anymore. So instead of offering to replace it with another dryer, their offer is to pay credit for Airport Appliance not for the price I paid for the dryer but for the current market value.Airport Appliance doesnt have any dryers in that price range, so they told me that I had to pay for the difference, pay for my old dryer to be removed, pay for the gas hookup line, and pay for installation. Apparently, they are an expert in how warrantees work and this is how all warrantees work.Spend the extra money at Costco or add it to your home warranty. Airport Appliance and their warranty company are running a racket. Going on 8 weeks to get this resolved and still going in circles with these people. Not a single decent person works here.

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Name: D**** K*******
Date: 2023-02-13 05:31:55
Rating: 2
Comment: I had an overall difficult experience purchasing a washer, dryer and refrigerator. Initial negotiation and buying was easy. Install scheduling and execution was a nightmare that wasted around 14hrs of my time and resulted in incorrectly installed appliances. They no-showed once. They showed up with the wrong appliances another time. They then installed the hoses wrong on the washer/dryer. I wont shop here again.

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Name: N*** T*******
Date: 2023-02-08 18:19:28
Rating: 5
Comment: Shopping Airport appliance is so easy. I prefer to shop in store for appliances so that I can see what Im buying and kinda kick the tires so to speak. Airport appliance has a great in store selection to look at and knowledgeable people to help you. Thanks for making this so easy. I got my new washing machine in two days and the delivery was easy too.

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Name: S*** V******
Date: 2023-02-06 06:39:06
Rating: 5
Comment: We had a great experience with Airport Appliances at Hayward with our Thermador kitchen order. Our sales representatives Grace Ho and Andy Lu were on top of our order and followed up very diligently with Thermador. They answered our questions and worked with us very patiently through out. Because of the supply chain issues it took us an year to get our appliances but Grace and Andy always assured us of the status and kept us updated. When we had an issue with our refrigerator after delivery, they jumped in right away and were able to find us a replacement very quickly. We are very thankful for Grace and Andys help and support in this entire process. Based on our experience, we highly recommend Airport Appliance at Hayward and we would love to do business with them again.

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Name: H***** C****
Date: 2023-01-29 22:40:12
Rating: 5
Comment: These folks were great to me. They helped me find a great LG washer I could afford and it was delivered when they said it would be. The installation folks had a couple extra challenges for my washer which they handled well. I could not ask for a better experience.

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Name: C**** K*** N*****
Date: 2023-01-28 01:48:21
Rating: 5
Comment: Worked with Sami to pick out appliances for my new ADU. He knew exactly what to suggest, and was very knowledgeable about each product. I picked all my appliances in less than one hour. A real pleasure!

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Name: T** D***
Date: 2023-01-22 17:37:00
Rating: 2
Comment: Walked in and 9 salespeople are standing around. It took around 5 minutes and me going to ask someone to help before I was even acknowledged. Obvious way to see that everyone is paid on commission. Then when I found the item I wanted and went to order I was informed the price that was on it was wrong and they would need approval to sell it to me at that price. Also when the item arrives (because it was not in stock) I would need to pick it up 20 miles away in their warehouse instead of at another one of there stores 2 miles from me.

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Name: E*** H E******
Date: 2023-01-19 21:49:20
Rating: 5
Comment: I had a great experience placing the order for my new refrigerator. Andy was very informative, but low pressure. The price beat everyone else that I had seen.

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Name: S******* T********
Date: 2022-12-17 17:50:26
Rating: 1
Comment: DO NOT SHOP HERE. I see they are not interested in selling appliances but trying to put customers into a trap with unnecessary charges and playing with their time. It has been 5 months I brought the refrigerator and they are acting as if they don’t know how to install it and making us go though all contractors WHO want to charge $500+ to do the work while the installation was part of the delivery.I will post more update on how it goes, I can’t reach them, no response to email and I went 4-5 times so far to the store.

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Name: M****** D*****
Date: 2022-12-06 19:35:37
Rating: 5
Comment: I had bought a refrigerator at Airport home appliance, but discovered once it was set up that it seem to have an intermittent electrical problem. And I wasn’t pleased with the appliance as a whole so I asked to exchange it for another brand. Airport appliance worked with me to get me the model I wanted and took care of getting us the replacement. I love my new refrigerator and I felt the situation was handled very fairly on their end.

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Name: B**** S**** N****
Date: 2022-11-28 05:22:13
Rating: 5
Comment: If you are purchasing new kitchen appliances, come to this store and look for Adrian Fajardo! I renovated my kitchen and needed new appliances. Adrian was very professional and helpful, he patiently explained the pros and cons of each appliance that I needed, comparing it with other brands. He communicated very well, answering my emails promptly. Appliances were delivered as scheduled. He helped guide me in getting the rebates as well. Thanks again, Adrian!

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Name: J**** K***
Date: 2022-11-11 18:32:23
Rating: 5
Comment: My sale person Albert was great. He is honest, direct, and helpful. He gives us a great financing plan. He explained the in-and out of the fridge we were interested in. He explained clearly when we can expect to get the merchandise.

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Name: L**** M********
Date: 2022-09-25 16:19:04
Rating: 5
Comment: So far so good—Airport Appliance saved the day and got a a new fridge in our place FAST. The delivery team was fantastic, removing the old one and replacing it with the new one in minutes.

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Name: C******
Date: 2022-09-21 15:22:30
Rating: 1
Comment: We purchase all of our Bosch appliances from here in 2017 because the prices were competitive, but the service was poorly communicated and coordinated, from final order confirmation to delivery. It was bad enough experience that when we needed appliances for our new house my husband refused to give this company our business again, despite their low prices.We had an issue with one of the Bosch appliance we bought, which was not AA fault, but they were not helpful in rectifying the issue. Bosch finally agreed to replace our faulty item and hired AA for the delivery and installation. We have been waiting for over a month, they promised to come twice but haven’t shown up yet. We missed two days of work waiting, they have no explanation, no return phone calls or emails. It’s maddening to say the least. I don’t understand how they can run their customer service like this.I hate leaving one star Google reviews, I asked them easily over ten times to help us. After they ghosted us for weeks, I told them we were going to go online and share our experience. Maybe it willsave someone else some grief.

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Name: K******* G**********
Date: 2022-09-08 20:15:07
Rating: 1
Comment: The initial online sale and delivery went great. Giving 1 star for that but the response that I have had since then is the reason for 1 star. The brand new Bosch refrigerator we received broke after 4 months. Not dispensing ice or water and dispenser stopped working. Took over 2 months to get any kind of answer (still never got a service date) on when or even if our refrigerator still under man/warranty would be fixed. The store manager Oscar told me 3 weeks ago that since I am not happy with the service turnaround (would you be happy when you cant even get a date for fix after 3 months?) that Bosch is processing an exchange and it would take about a week and he will contact me. It has been 3 weeks and I have called 3 or 4 times now with no return call from Oscar. He is the only person who can give me this info so again I am sitting here with a faulty refrigerator and no answer as to when I will get an exchange because I am being dissed. Pay 3,000.00 for a better quality refrigerator and this is what we get. Terrible terrible customer service!!!!!!

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Name: P***** B*******
Date: 2022-09-07 16:28:56
Rating: 5
Comment: We recently visited a store and a sales representative was able to show us two models that met our needs. The complete transaction was completed in about 25 minutes. Delivery of the product was made on the promised date. The delivery persons removed the old refrigerator and set up the new refrigerator. The service from start to finish was excellent. Thanks..

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Name: H***** B*******
Date: 2022-08-17 23:51:14
Rating: 5
Comment: Ixchel did a great job staying on top of our order all the way through the final delivery. The installation team arrived on time, and worked with attention to detail during a challenging delivery that involved multiple levels on our front porch. Really impressive teamwork from this group from start to finish. Recommend them without hesitation.

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Name: J*** S****
Date: 2022-08-02 17:47:34
Rating: 5
Comment: We just moved so I had scheduled many people to deliver items and work on our place. Airport home appliances provided the best experience. This was the second time I had used them and both times they were on time, had the right items, installed correctly and were super friendly. Not to mention that I looked up my appliances, and they were the lowest price I could find. Best price and best service, can’t get better then that.

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Name: M****** G******
Date: 2022-06-10 01:42:18
Rating: 5
Comment: They are very professional. I purchased a build in microwave oven, range, dish washer, and a refrigerator. Pricing was better than Lowes and Home Depo. My sales rep Andy was extremely helpful. I highly recommend going with Airport Home Appliance.

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Name: D****** B******
Date: 2022-05-31 18:24:21
Rating: 5
Comment: Sales person Andy Lu was very helpful in getting me the items that I was enquiring about. Making sure that I got a matched set. Delivery personal were very good and carful with my appliances.

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Name: A*** M
Date: 2022-05-29 23:41:13
Rating: 5
Comment: The best appliance store service Ive ever had! A++ I went there to get my washer and dryer bought it, it was delivered and hooked up. No problems. So simple! Great customer service from Sanjar, explained the details of the washer and dryer and followed up with me to make sure my delivery went well. As long as I live in the area I will go no where else from now on. I had major issues at other big box retails Im going to say who because I dont wanna get flagged for this review.

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Name: T****** H*****
Date: 2022-05-13 23:11:24
Rating: 5
Comment: Great doing business with Airport Appliance. I had bought a washer and dryer from another business and was promised delivery on a particular date. That date was delayed twice! I finally was frustrated enough and looked on Airport Appliances website, as I had been without a machine for two weeks already. I found the LG model one step up from what I had selected. I called them, explained what had happened, ordered, and I had my new washer/dryer delivered in two days, and at a better price! I will go to them directly next time.

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Name: K**** S****
Date: 2022-04-20 03:53:41
Rating: 5
Comment: Absolutely great experience. Salesperson, Andy Lu was so helpful and patient with my stove and dryer purchase. He showed me many models with the features I wanted. Gave suggestions for features that may interest me. He was not pushy and let me take my time to make a decision. Definitely recommend Airport Appliance for your next purchase and will come here again for anything else I need. The delivery carriers they use are timely and attentive.

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Name: C**** B******
Date: 2022-04-15 03:54:02
Rating: 5
Comment: We were very impressed with the large variety of appliances on hand to checkout: from top brands to high-end excellence. What a difference a showroom is compared to a warehouse! A very knowledgeable sales person answered all our questions and put our chosen item at our house the next day (as it wasn’t In stock at that location). -If only our home was bigger!

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Name: B*** B******
Date: 2022-04-06 23:13:59
Rating: 5
Comment: I shopped around for a new refrigerator for my sister-in-law and found the best price and service at Airport Appliance in Hayward. They were easy to deal with, helpful, and professional. I also love their delivery process that keeps you informed so you know almost exactly when they will be arriving.

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Name: R***** M****
Date: 2022-03-25 01:27:01
Rating: 1
Comment: Had a dishwasher installed. They brought a 3 prong flat power cord that is now covering the whole outlet and I cannot hook up the garbage disposal. They told me this is how it is designed but I went to the local appliance parts store who told me otherwise. I bought the 3 prong power cord that will not cover the outlet. Called Airport appliance and no response from them. Has been 3 weeks. We just need them to come and replace the flat power cord with the right one so we can start using the garbage disposal.

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Name: T** N*****
Date: 2022-03-12 04:03:48
Rating: 1
Comment: Like others said: DO NOT SHOP HERE. Buying appliances are a long term and large investment and if youre being lied, cheated on, although politely, then think many times over. I wished I read the reviews 1st and Im glad I found out about this company early on, and I cant imagine down the road after ordering...I ordered a stove with next day delivery with installation, warranty, remove, the whole works, 2 weeks ago, and when the delivery guys came the following day, they took 1 look at the connector, told my tenant that the connector didnt fit and left. Stove was still in truck. I called the office hours later to inquire, and sales rep told me he cannot do anything until the delivery guy came back end of day to find out and he said they can deliver another day. Its not that easy since my tenant is not at home most of the time, so I asked to cancel while figuring out when I can set up another time. Sales rep told me he cannot cancel and can only waited end of day and get back to me the next day (Im still waiting while writing this review).I called my bank to dispute, and bank was more than helpful to do that. Fast forward 2 weeks in and today, before writing this review, I was thinking why should my bank have to credit me, when Airport Appliance is the 1 should cancel, etc., or face small claim court. I just called and yeap, sales rep told me Im still being charged with no stove to show. I told the sales rep the story and he said hell take care of it. Well see(edit: Still no email cancel confirmation days 2 after calling; real crooks eh).I ordered from Home Depot instead and tomorrow is the delivery date (item came today, 03/11/2022, installed, hauled away, all in 10 mins with zero issue, and same kit as Home Appliance).Airport Appliance is not a good company, not honest, and told me after that, that I need a plumber to come before they can install and need a 5/8 connector. Not true since they should inquire before anything, and I just have a simple, same size stove, just like theirs, and, on the invoice, showed that the connector was part of the kit I ordered for the installation. Hmm..Not cool for lying.Dont waste your time, and order from Home Depot or Lowes. Home Depot has better plan if you dont have any issues along the way, HD can credit you with certain amount (read on their site).Keep all your record, conversation notes, and file a small claim for your trouble should Airport Appliance do to you like they did to me.

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Name: E**** G*******
Date: 2022-02-24 22:48:25
Rating: 5
Comment: Airport appliance made it extremely easy to select and purchase our appliance. They had very knowledgeable staff, Mark was great! Great inventory which is an issue with others, and delivery was seamless. It was delivered that same week!

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Name: V******* S***
Date: 2022-02-16 23:21:21
Rating: 5
Comment: We have purchases all of our home appliances over the past 20 years and have never been disappointed. Oscar and Andy resolved a very frustrating situation with a warranty company that spanned over 6 months in a matter of days. They handled it professionally, quickly and to our satisfaction. We will continue to purchase all of our appliances from Airport Home Appliance. We can’t say enough good things about the staff and the service.

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Name: C****** H*****
Date: 2022-02-14 22:06:22
Rating: 5
Comment: Great customer experience! My rep went out of his way to suggest other models than the one I was looking at (ovens) to make sure I had all the info I needed to pick the one that best met my needs. Highly recommend this place AND they were cheaper than the box stores.

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Name: S**** S*******
Date: 2022-01-30 01:31:10
Rating: 5
Comment: We had a great experience with Airport Appliance. Great sales support, quicker than expected arrival of our dishwasher, and top notch professional installation. They delivered on everything they promised, and we never needed to worry, because they set up what we needed and kept in touch.

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Name: E******** M*****
Date: 2022-01-08 19:52:14
Rating: 5
Comment: Best selection of appliances, pricing was way below the prices at Home Depot or Lowe’s by $600. Staff was very educated, helpful and very knowledgeable. I never felt any pressure while looking and deciding. The best part is that i got it delivered the next day for free. The delivery staff showed up on time and were very nice and professional. I will go to Airport Home Appliance in the future for all my appliances! So happy with my decision to use them!

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Name: T**** T***
Date: 2021-12-27 18:49:31
Rating: 5
Comment: I had really bad experiences with Lowes before I decided to try Airport Home Appliance. Im glad I did it, the 2 items I purchased were able to deliver the next day and their delivery time window were only 4 hours apart, unlike Lowes 8 to 10 hours long window, not just that but kept changing my delivery date even Lowes already sent me an email that would come the next day.

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Name: T* D
Date: 2021-12-19 22:08:10
Rating: 4
Comment: I have previously purchased appliances from AHA and I find the prices competitive and reasonable. I worked with Sami and he was very helpful with my questions and options and selections. I did walk in and wasnt greeted immediately, but that was ok, I wanted to browse without the distractions. I wanted same day delivery, and due to scheduling wasnt available, however it was delivered first thing next morning and the delivery crew was superb,and explained the operation of my new Washer and Dryer, and the installation was great.

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Name: B**** Y*
Date: 2021-12-04 17:35:01
Rating: 5
Comment: I highly recommend Grace H at Airport Appliance! Ive used her for several deals and have recommended her to friends & family as well. She is super responsive over email, phone, text and will do her best to offer you the best prices possible. I know that if I ever have issues with my purchases, shes only a call away. THANK YOU, GRACE!

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Name: N**** G********
Date: 2021-11-24 14:51:40
Rating: 5
Comment: We bought a Samsung refrigerator the week before Thanksgiving .Great customer service, professional knowledgable staff.Awesome price that beats all other stores in the area.There was a little issue with delivery (dent in the fridge) and shout out to Wendy who reached out to me and worked her magic to assure we receive our very nice and beautiful dent free fridge the very next day . And Mr Lu who followed up to make sure we got the assistance we needed .Over all a very easy and smooth transaction .Two thumbs up .

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Name: e****
Date: 2021-11-23 05:36:48
Rating: 5
Comment: Good shopping experience.Unexpected complication with delivery, due to sudden sidewalk jackhammering after delivery on its way. Team was fantastic, reschedule process was great. Delivery team efficient and sociable. Thank you all at Airport Appliance. .THEN the GE refrigerator I bought developed loud metal on metal grinding noise intermittently. Called and was quickly helped, a replacement was offered and accepted and delivered in 48 hours.Thank you, especially to Michael B. And Samantha.

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Name: e***** l**
Date: 2021-11-03 23:43:01
Rating: 5
Comment: Sami helped us get a new refrigerator quickly. Was very responsive and scheduled a quick delivery. When we noticed one of the parts (that is apparently easily mistaken for packaging) was missing after delivery, he chased down the manufacturers rep right away to investigate the issue and work out the problem for us.

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Name: M****** G*****
Date: 2021-09-04 23:23:06
Rating: 5
Comment: We needed a new washing machine, we were contacted as we entered the store by Jose Aguirre. He showed us to the washing machine area. He allowed us to browse then we asked questions. He was very knowledgeable about each of the machines we looked at, and answered all the questions we had. We made our choice, a G.E. front loader. We purchased it on 9-2-21, it was delivered and installed on 9-3-21 shortly after 1 pm. It was used that day doing two loads of wash. Experience was outstanding, salesman was exceptionally good and thorough in all facets of this purchase. Both my wife and I are pleased with the product and the service received

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Name: I*** V*****
Date: 2021-08-21 15:39:39
Rating: 1
Comment: This is not a good store to buy anything with the name Samsung on it. The washer I purchased was evidently damaged and then totally stopped working just 2 months after receiving it. I tried to contact AHA and they did not return my phone call nor email. AHA basically throws shade to the manufacturer saying I need to contact Samsung directly. What bad customer service they have. Samsung is THE worst to deal with, after multiple (10 calls and 8 text messages) this company did not want to refund me for the broken washer nor did they want to come pick it up. In the mean time I was forced to go to the laundromat; using my own money after I had purchased a $800 washer. The frustration that these 2 businesss have caused me is just beyond belief. I finally contacted my local new station to ask for help. They came through! I have told all my family and friends about Airport Home Appliance and SAMSUNG, do not buy from any one of these horrible places or businesses. You will not be treated the same as the day you purchased your item. This picture below is the piece that broke inside the appliance, unbelievable!

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Name: C**** D****
Date: 2021-06-30 01:00:24
Rating: 5
Comment: The salesman was very helpful in giving us accurate information about our product and the correct trim kit. The delivery men were professional, friendly, and nice. Even better the took away the old microwave and trim kit.

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Name: J*** L****
Date: 2021-06-24 02:42:18
Rating: 5
Comment: Salesperson was outstanding - helped me to buy and receive a refrigerator on the same day. Unfortunately the refrigerator didnt run properly, and I was so thankful he responded to my email before the store opened, and then called me to arrange for a same-day replacement. Ill definitely be a loyal customer, and highly recommend Airport Appliance.

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Name: A** E******
Date: 2021-06-12 20:44:09
Rating: 5
Comment: I gotta say this place (Hayward) has it all and Grace Ho is very impressive with her listening and sales techniques. She paid close attention to what it was our idea style was and I have to say she nailed it, we were in and checked out in less than 30 min. She showed exactly what we wanted and got out in time to enjoy the rest of our Saturday

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Name: L***** C
Date: 2021-05-31 21:11:44
Rating: 4
Comment: It was great shopping at the Airport Appliance of Hayward CA. Michael the Manager has been very helpful. But I do have reservation about the refrigerator I bought. It has nothing to do with Airport Appliance. I have been using Frigidaire refrigerator since I was a kid living abroad. It was a trust worthy brand. The temp of my new refrigerator was preset by the manufacturer. It has been running for a few days and the freezer temp was still 5 or 10 degrees above zero. So I finally set it a little bit higher than medium, then the temp started to show it is zero. The refrigerator itself is okay with temp at 40 degrees. And the occasionally moaning sound when the motor is on makes me laugh. Yes, the noise is noticeable. I will give 3 star for the refrigerator and 5 stars for the Airpory Home Appliance. So overall I will give it a 4 star.

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Name: C**** W
Date: 2021-05-30 16:17:11
Rating: 5
Comment: We went in not knowing the exact brand or model of refrigerator we wanted or washer/dryer. We had Sami as our salesman and he helped us pick out the perfect models for our needs. We were so happy with his service that we ended up buying a new gas range and range hood too. We couldnt be happier, great store, great salesman. No pressure sales and terrific selection.

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Name: J**** W****
Date: 2021-05-26 23:13:45
Rating: 2
Comment: Working with Airport Appliance started out great. I ordered multiple appliances for a home project. Some of the items were back ordered, which was OK at first. When the due date approached I requested an updated and was told the items were back ordered another 30 days. No one sent proactive communication. I reached out again closer to the back-order date, and was told that two of my items were further delayed for another 45 days. Again, no proactive communication. Airport Appliances solution was for me to select an alternative product. Unfortunately the only in-stock options were $600-$1500 MORE expensive than the unit ordered. Yes, these are unprecedented times and supply is constrained. However basic customer communication is lacking. Customers should be made away of order delays promptly.

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Name: C**** S******
Date: 2021-05-01 06:19:19
Rating: 5
Comment: First time experience at AHA in Hayward... I was referred by my contractor, since were working on a light kitchen renovation. After looking at other stores, decided to come here since I heard they have a very large selection. Was pleasantly surprised by the wonderful service and knowledge of Genevieve, who showed me several options for a 34.5 width fridge and a 30 slide-in range. As for the fridge, thought there would be extremely limited options, since most are 35.75+, but Genevieve was great! She was able to share customer ratings, availability versus backorder, and provide specs. I ended up purchasing a beautiful luxury matching set, fridge and range. So pleased with my buying experience... now looking forward to the delivery and installation.

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Name: M***** P****
Date: 2021-04-22 18:57:32
Rating: 4
Comment: I am giving them 4 stars only because at first I was having a terrible experience and was having to go back and forth with one of the sales reps and wasn’t getting no we’re and I really needed my appliance one thing after another kept happening with no communication 1 week went by and still didn’t get anything finally I went into the store to get a refund since I was so frustrated but the manager Luis stepped in I explained my frustrations about everything and he listened and was very understanding and wanted to make things better he him self showed me the appliances I was looking for made sure it was in stock and had Joseph another sales rep help me with my purchase I was in and out and I got my appliance 2 days later as promised. So thank you to the manager Luis for making things right.

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Name: M***
Date: 2021-04-12 20:53:25
Rating: 1
Comment: DO NOT SHOP HERE! My actual experience at Airport Appliance. I purchased a major appliance from Airport Appliance and very quickly had issues with the appliance. We called Airport to inform them there was a defect in the unit they sold us. It was very clear that they did not care! They made the sale had our money and they no longer needed us. I worked my way up the “Don” who I was told oversees sales at all their stores. It took many calls before he would call me back and it was clear from the head of sale how the company works. They made the sale and did not care what issues I have or what they sold me. DO NOT SHOP HERE!

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Name: I***** R******
Date: 2021-04-08 18:46:57
Rating: 5
Comment: After the first 2 freezers purchased from a different vendor were delivered damaged, I contacted Airport Appliance in Hayward. Michael, the sales person was very customer service oriented and professional. I shared my frustration with him regarding the previous damaged goods, he assured me he would contact the warehouse to ensure the freezer would be inspected prior to delivery. It arrived in perfect condition and was installed by their friendly drivers! Thank you Michael 😊

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Name: V******* B*******
Date: 2021-03-25 22:42:18
Rating: 5
Comment: The appliances were in perfect shape and the delivery crew handled them with extreme care and professionalism. The delivery was one day later that we asked for, but they came within the scheduled 4-hour window and gave us all the timely notices. The sales experience was also great - we were able to find everything according to our needs and budget. The sales person in Hayward, Jose Aguirre, was one of the most knowledgeable sellers I have ever encountered in my life (and not pushy at all, which I especially appreciate). The only disappointment was that they couldnt take away our old gas range -- although we prepaid for the service -- because it was too heavy (!). The manager on the phone asked for extra $100 to do it (those gas ranges are vintage and sell for hundreds of dollars -- we were literally givingt them a present). But despite that little mishap, we are extremely satisfied with our purchase and would recommend to everyone.

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Name: V** H
Date: 2021-03-17 00:35:12
Rating: 5
Comment: Knowledgeable sales person, no pressure, attention to detail and what we needed, delivery on time and easy. But they have to came back to make an adjustment that Will probably take 10 minutes and I have to have 8 hours free for that. Great experience up until now. Would still go back, most places make you wait, just annoyed.

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Name: N******* F******
Date: 2021-03-15 05:07:16
Rating: 5
Comment: Bought a fridge from here a week ago. Our current one died so I needed something fast. Salesmen Mac helped me out a lot and it was very pleasant. I always worry about the high-pressure sales and in general dont look forward to these kinds of buys, but it went really smooth and felt fine. Next time I come I will ask for Mac S again. The fridge is working great, they got it delivered the next day, took away the old one. It was the whole package and I have no complaints.

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Name: L*** G*****
Date: 2021-03-11 03:32:12
Rating: 5
Comment: This was the easiest, quickest experience buying an appliance I’ve ever had! We had an idea of what we wanted, went in, we’re helped by Amos, who was very knowledgeable. He pointed us in the right direction and gave us 3 great options. We made our decision, sat down to take care of the payment/delivery details and were out of the showroom in a little under an hour. Our fridge arrived on schedule and we are IN LOVE with it!! Airport Appliance will definitely be our go-to in the future.

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Name: V**** K*****
Date: 2021-03-09 06:12:55
Rating: 5
Comment: Living in a little older house we needed a new over the range Microwave that was little smaller in size. All the big box format stores mainly have the bigger 17 inch ones. The Sales rep (Jose) at the Hayward office was very knowledgeable and exactly knew are requirements. Helped up buy the correct size and installation vendors sent by the store did a professional job in a timely manner with no mess. We had great experience at Airport Home Appliance and we will go there again and highly recommend.

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Name: M*** P*************
Date: 2021-03-07 23:29:41
Rating: 5
Comment: Sami was a terrific salesman. He asked us what we were looking for, did we have a price range, were we partial to a particular brand. He showed off the features of several dryers that caught our eye. Overall super helpful, efficient, not pushy. We were in and out in less than 30 minutes having bought a lovely new electric dryer.

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Name: M*** J******
Date: 2021-02-23 01:09:36
Rating: 3
Comment: Ordered a refrigerator online. Despite all their messages saying dont call us, well call you within 24 hours I never received a call from them. I called them, they confirmed the fridge was in stock and would be delivered next Monday. Monday came and nothing was delivered so I called again and they said there was no delivery time set, we can set one for Wednesday. It was delivered on Wednesday, the delivery team did a good job and were tidy. I would probably still use Airport Appliance again because their prices seem to be better than competitors, Id just call a few different people to make sure they followed through.

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Name: V***** L****
Date: 2021-01-30 00:38:43
Rating: 2
Comment: Customer service was ok. I say OK because after listing the appliances i wanted, I was charged (sold) the wrong model - and I only found out when I noticed the slight price change. Immediately fixed, sure, but when the salesperson walked around with Me i figured he would have the accurate numbers scanned / written down as they work on commission.Fast forward to delivery, and of course they outsource. I told them Friday worked best when they called, they assured me that was good. No deal, they never confirmed the delivery install appt until i called them the day i was supposed to get my items delivered. Oh, thats tomorrow (saturday) they said. I was led to believe friday all week. Back and forth with them, and with Airport Appliance (managers, sales staff, distribution center, etc) and no one can seem to help me. Instead, im required to take a day off of work i hadnt anticipated needing to and now not only am I out my original $6500 (including delivery) but have to miss a day of work to make things right for them.Go figure. Shopping local and small i expected more. With commission, the same. I suppose I was dead wrong. I recommend shopping around and saving yourself a trip if you can. Or better yet, come see it in person at their showroom and buy it elsewhere for less.

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Name: M******* G**
Date: 2020-11-26 01:00:35
Rating: 5
Comment: I had the best customer service! Walked in, told them exactly what I was looking for and gave them my budget. Kobe was awesome! I was in and out of there so fast and the appliance was delivered and installed within 3 days. Spent a little more than I wanted to but overall very pleased.

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Name: R***** C********
Date: 2020-10-09 17:28:29
Rating: 5
Comment: I have use Airport Home Appliance in the past with no problems. That is why I decided to use them again for my microwave purchase. My old microwave went out last Thursday. I went online and the one I wanted was in stock. So I walked in on Friday and gave the associate the model# and in 20 minutes it was done and I am on my way. I wanted it installed ASAP and was told the installment team will contact me in 2 days. To my surprise they attempted to reach me that afternoon. My microwave was installed by that Tuesday, Very Impressive.

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Name: E****** C******** D***********
Date: 2020-09-17 15:48:25
Rating: 5
Comment: Overall, I am happy to give Airport Home Appliance A++ 5 stars! From the start with Amber, to the installation with Bernardo and Carlos and follow-up call from Elva I am very impressed. Everyones level of customer of service, knowledge, professionalism, timeliness and personalization should be commended. I am a VERY HAPPY and SATISFIED customer that would HIGHLY RECOMMEND.side note: I recall your tv ad with Kris right after the SIP w/Covid. I felt the family message and sincerity come across. Thank you.

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Name: A*** Y**
Date: 2020-08-06 22:54:47
Rating: 5
Comment: Bought a fridge here. Super fast, got help and was showed was available, delivered the day after, and the delivery folks were efficient as well. Overall great experience during a crazy time of dealing with a fridge breakdown!

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Name: C********** R****
Date: 2020-07-01 22:55:28
Rating: 3
Comment: Great price, promotional free install sounded great. The installers who came today were very courteous, called ahead and were all masked up when they came. This was a promotional free install and I wasnt aware of any restrictions to that. I had a Miele dishwasher previously installed so I thought we would be good to go. They reported that they would need to install a new shut off valve and drill a hole for the hoses to run through because they were not long enough. This they quoted me as extra and the cost would be $200. Not what I had hoped for. I declined and they did not leave everything that came with my dishwasher, ie brackets and the drain hose clamp. Not the best experience...but the dishwasher is awesome.

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Name: A****** G***
Date: 2020-05-26 02:43:16
Rating: 5
Comment: My old refrigerator was no longer staying cold so I needed a new one right away. The store did not have my size in stock but they had one in a different store and the salesperson described it to me which I agreed to purchase. The salespeople then discovered a competitor had the same model for a lower cost so he matched their price.My new fridge was delivered two days later where they changed the door to open the other direction and hauled away my old fridge.

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Name: J*** A****
Date: 2020-03-29 21:50:50
Rating: 5
Comment: I showed up. Was promptly assisted. Told the sales representative what I was looking for. He showed me suitable appliances. The prices were good.The sales rep. was detailed though efficient at writing up my purchase. Delivery was easy to schedule and delivery was on time. The Delivery workers hooked up my appliances and even fixed a couple of issues that unexpectedly came up, like ordering a connector of the wrong size.

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Name: m********
Date: 2020-01-22 06:07:59
Rating: 5
Comment: We had very good experience buying 3 kitchen appliances at this place. Our salesperson, Leonor, walked us through different price range versus features. She is very knowledgeable and was quick to understand our needs. She listens and provides correct information for us to make right decision. Leonor never provided us any incorrect information in order to sell us...thats unusual for a sales person. She provided us all support needed to get delivery of appliances and custom installation. There were several issues that she worked promptly to resolve. We could not have asked more. Please ask for Leonor when you visit this store for appliances purchase and hope you will have similar experience.

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Name: K**** J********
Date: 2019-11-24 00:22:15
Rating: 1
Comment: I have shopped here for 40+ years. I believe they have gotten too big and have forgotten about customer service. My husband passed away a couple weeks ago and I purchased a bed on Nov 4 th to house all the family coming in for the services. I stressed the importance of this delivery date. The bed should have been delivered 11/19. I have called every day since and have been given excuse after excuse and promises that never happen. Delivery was set again for 11/21, no show. I was told it would be 11/22, no show again. Everyone has an excuse but no one follows up or has the decency to call me back. I was promised a call by 10:00 am 11/23, its 4:15 pm and Ive called 3 times today, gotten promises but no results. Now they tell me it will be here tomorrow but when I go online tracking it shows for Monday not Sunday.I will probably never buy anything here again nor will I ever recommend them to anyone.

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Name: K**** G******
Date: 2019-08-23 20:37:39
Rating: 3
Comment: Easy ordering online but then no contact the next day to arrange delivery. I called 2 days later and was told I would be given a 4 hour window the night before. I requested last of the day 3-7pm as I couldnt get home before 3pm. I was given 11-3 with less than 24 hours notice and had to cancel as I couldnt reach a live person and couldnt make that time. i rescheduled for the following day but they had forgotten to put in the install order so it arrived with no one to install it. I asked that they come back with someone to install it but instead no one contacted me and customer not ready was put in my order. It took multiple phone calls, emails, and waiting on hold for 25 minutes to talk to a manager (finally hung up and called back), and hours of my time over 11 days to have it installed. very nice people each time I called or emailed but nothing happened for 11 days until finally a very nice guy made it happen. then it was done well, professionally works great, great price. i asked for a discount on the install given how much time I had wasted and was told no by airport appliance and well get back to you by the installation company, never happened. still it is a great dishwasher for a good price, just know that installation details may take a while (or maybe you will have better luck than me...)

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Name: k* p***
Date: 2019-08-22 04:14:03
Rating: 5
Comment: The best customer service Ever! Amber knew and easily explained features and why one brand was different from another... without pointing to the price or the tiny print on a tag somewhere below eye level. Customer for life! Great prices. Price compared to other sources before the total is finalized.

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Name: K** W*****
Date: 2019-08-10 19:57:14
Rating: 4
Comment: Good price (matching big box stores), good delivery (good scheduling and tracking; very careful with installation). Nice to support a small local chain.Had a problem where order was not put in their system for 6 hours after I placed it so they didnt know I had placed an order. I duplicated the order and then the had to cancel one of the two. Just a miscommunication in their online purchase dept.

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Name: C**** K****
Date: 2019-05-28 14:46:22
Rating: 5
Comment: My salesperson Brandon was amazing. He spent a lot of time with me in the selection process and was very knowledgeable. I was concerned about quality, reliability and service with new appliances and Brandon helped clarify all that and more, and helped me narrow the field of many options. Everything arrive on time, as expected. Installers were excellent as well.

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Name: R*** B****
Date: 2019-02-05 01:41:53
Rating: 5
Comment: It was great Our sales person Adam Cambria was very helpful we have been going here for years and the reason is the employees and great prices

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Name: m*****
Date: 2018-12-25 22:58:10
Rating: 5
Comment: The best experience buying an appliance. Amanda Perez was AMAZING! She was very knowledgeable about the appliances. She knew what was in stock and was knowledgeable about the pricing. My fridge was delivered on time and without any complications, stress or worry. I have recommended Airport Appliances to others and will continue to do so.

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Name: M***** M********
Date: 2018-12-16 19:03:58
Rating: 5
Comment: We did a lot of comparison shopping on line and Airport Appliance ended up being the best choice! They actually match any price within a 100 mile radius (or something like that). The salesperson was very helpful and low-key. And the delivery guys were AMAZING! They were fast and even took our front door off...and put it back on!

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Name: c********** p*****
Date: 2018-10-10 00:43:39
Rating: 5
Comment: We were basically ready and decided what to get, we met this very nice, welcoming and accommodating lady Leonor. In 30 min we got what we wanted and more. we even received calls to make sure the appliance will be delivered as planned. my dad and mom were very satisfied with the purchase.

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Name: R***** O****
Date: 2018-09-21 17:16:45
Rating: 5
Comment: Melissa is the most incredible salesperson!Very knowledgeable and extremely helpful. We had some installation issue 2 months after, and she sent people back to fix it.The selection and prices at this store were great.

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Name: a****** p*****
Date: 2018-07-28 04:44:27
Rating: 2
Comment: Sales people are nice. Their follow through on following up is a bit lacking. We had to wait 5 days after ordering our fridge to let us know its out of stock.We wanted to cancel our order but they insisted they needed a manager to cancel our order. It sounds like its hit or miss if you want to speak to a manager.We overheard a couple being frustrated after ordering their extended warranty on a washer. Technician stopped twice and issue was still ongoing. Probably best not to pay the high fees for their extended warranty.

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Name: K**** D******
Date: 2018-03-13 18:12:29
Rating: 5
Comment: The salesperson was helpful and not pushy. He showed me what they had that met my criteria and he let me make my decision in my own time. When I needed to ask questions, he was available. I was completely shocked that the appliance I chose was in stock and able to be delivered so quickly. The delivery team had to deal with tight corners and stairs and the discovery of a leak in the water line. They were Fantastic! They were helpful and kind and funny and took care of my house and were kind to my dog. I will highly recommend Airport Appliance.

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Name: A**** S******
Date: 2018-01-03 22:29:42
Rating: 5
Comment: We were very happy with our sales person,Dharmen Naik, in Hayward. He was very knowledgeable and helpful. They got our appliances in the warehouse on time.Our problem issues we had were with the delivery and installation company. They set the appointment several times with no show and without calling us to let us know. Very unprofessional and frustrating.The 2 men who actually installed were Fantastic. They are brothers and work so good together. Although they came on a Friday night at 830 pm and were here until 11pm. We also were missing a couple parts from our boxes so they had to return.

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Name: E A L***
Date: 2017-10-08 20:48:55
Rating: 5
Comment: Thank you so much for our experience in buying on-line and on the phone with the sales representative who was so positive. I would without question buy at Airport Appliance again. Price was terrific. I loved working with my sales representative because she was so helpful with information, courteous, and helpful. We decided to pick up the appliance because of urgency. AA warehouse was really hard to find. Would recommend AA provide a map of how to get there. No complaints and was most satisfied with the service, price and all the possible options which was so helpful. Thanks a million to all who made the experience so terrific!! A returning customer for sure.

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Name: F******* M****** d* C***
Date: 2017-09-10 06:20:07
Rating: 5
Comment: Awesome store and customer service, even through the phone! The crew is attentive, helps you figure out what you need and will give you great prices too. I didnt even step into the store, it was all done online and through phone. I didnt like the first fridge I got and so I returned it immediately. Not a problem. I ordered a second one and that worked flawlessly. Highly recommend talking to these experts. Its a lot better than the big stores and theyll match prices too.

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Name: M****** G*******
Date: 2017-07-22 21:27:42
Rating: 4
Comment: Dishwasher exceeded useful life. Had auto drain filter. Most new have manual drain filter, have to remove drain filter once/mo and clean out gunk. Asked for same as had. Recommended KitchenAid on sale for July 4. Same everyday price as Best Buy. Features seemed good and had good reviews. I bought it. Manual delivered with it showed additional features it did not have for this model, some of which I would have paid extra for if offered. Never offered higher end model. Had some difficulty getting copy of extended warranty I bought over the phone. This model works nicely. Would have preferred higher end model with additional features if offered. Contractor removes old dishwasher and installs new. Contractor is separate. Contractor does own scheduling and your request for time of day has no meaning. Contractor scheduling is not explained. You are at the mercy of the contractor, except for the day you choose. Installation went smoothly. Airport Appliance did have a good product for a good value. I am happy with its performance. There were a little to many calls back and forth. Would have preferred they offered the higher end dishwasher for the features I would have used. Their loss, as I am sure a higher end product would increase their bottom line.

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Name: b****** J
Date: 2017-07-22 00:24:46
Rating: 1
Comment: I bought a mattress with electric platform base a few years ago. 8 months in the bed dips after they told me itd never do that. I called the warranty service for replacement but they first need to send out a bed specialist who measures the dips. Many many months go by I finally track down my report which was missed labeled and basically ignored. So finally its approved for a replacement. I go back to the store now under new management and after near two hours of being shuffled to different managers they denied the bed I wanted (which was similar to the one I bought) because of the price difference. I bought mines on a mega sales event so it was marked down. They will only price match replace my $700 bed with the only other low and crappy quality one. I spent over $2000 for electric platform, pillow top mattress, white glove delivery. Its not my problem you charge $1500 years later for the mattress. My warranty should be honored. 3years Now. I cant get a hold of corporate or anyone. I swear they are ignoring me until my warranty expires. Horrible service

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Name: M***** D********
Date: 2017-06-27 05:07:26
Rating: 5
Comment: Airport Appliance staff was amazing. Devin helped us understand every aspect of all the appliances we got. They were efficient to send us the dimensions of each appliance so our contractor had no surprises while remodelling. They were in constant touch to see when we would like the delivery done. It took us three months to take the delivery but on a three day notice they delivered the appliances and the people who delivered were polite and efficient too. This is my first experience with them. Hope their warranty will be as good as they say

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Name: T*** D****
Date: 2016-10-11 03:25:33
Rating: 5
Comment: Excellent customer service especially Andrew, one of the staff there. He is knowledgeable about the products - washer and dryer, in our case. He explained to us the pros and cons of each brand/model. He gave us good deals. All in all, we had a great experience at Airport Appliance.

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Name: B** G***
Date: 2016-02-09 17:45:29
Rating: 3
Comment: Sales representative was very helpful and attentive to our questions for a dryer. She told us that the price was the best compared to other retailers. A week later I discovered Lowes is $50.00 cheaper. I called the representative about price match and she told me that I will receive a refund to my credit card in two days but it didnt happened. I called a week later for the refund and was told Ill definitely will receive it in two days, and this time I did received the refund. I am disappointed that I have to call twice before I received the refund.

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Name: C****** N*
Date: 2016-02-09 16:50:17
Rating: 5
Comment: We went in on MLK, and because we ordered before 1pm, our washer and dryer were delivered the next morning. The prices seemed reasonable, and they do a price match for up to 60 days. The process seemed straightforward, and we didnt encounter any issues with the purchase/installation, and the machines are working as expected. We visited the Hayward store on Hesperian, and Amy Vuu was very helpful. She also sent an e-mail to check in the next day, and helped us understand the PG&E rebate process. I would definitely go back for future appliance purchases.

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Name: W**** L**
Date: 2016-01-03 04:42:40
Rating: 3
Comment: Great appliances,but delivery and set up a different story. The first crew that delivered the full size washer / dryer would not install because it needed a flex hose in the back because of limited room in small closet space,stackable.Fine.2nd attemptNext crew would not even attempt it even with the correct hose.Saying it wont fit,even though my neighbors already have them installed.Now 3rd attempt, mind you each delivery has a 4 hour window having you wasting the day house sitting.They finally attempted and an hour later,installed.Lucky I have the days free and renters not moved in yet.Sales woman and appliances prices fineDelivery a joke.

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Name: K** A******
Date: 2015-09-03 06:43:11
Rating: 5
Comment: The people there are really great and understanding of what your needs are. I really do appreciate this. There was no sales pressure at all just a better understanding of what you are looking for and the size you need. The sales person was even able to help save me time as he knew that I was in somewhat of a rush.Im definitely going back there are again really soon for some washer and dryer upgrades.

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Name: V******* G******
Date: 2014-09-03 04:36:00
Rating: 5
Comment: If you need appliances, go to Airport Home Appliance, hands down. These guys are the best! They offer amazing customer service and the best prices. If you find a better price theyll do a price match. They also offer bundle pricing if youre looking to purchase multiple appliances. Theyre fast-moving and extremely helpful. I worked with Robbie this go around and was thoroughly impressed by his professionalism and customer service. He helped me match a new Electrolux dryer to the washer and pedestal set I already had, in the exact color, make, and model even though I purchased my current set a year ago (with a gas dryer but our new home only accommodates electric dryers). I couldnt be happier with my experience here. :)

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Name: A**** W***
Date: 2009-08-30 05:04:50
Rating: 1
Comment: I hardly review but I recently bought 3 appliances. Only I received 2 appliances and a headache. We had to drive to airport appliance only to wait 3 hours and not get our dishwasher. We were already delayed our shipments two other times. I would have been happy the third time to receive all three appliances but of course that would be too easy. We were sent to the factory only to receive the wrong dishwasher and when we came back home we were missing a piece the front panel. Even though the prices are a little lower I would suggest going to home depot, best buy, or lowes. I feel I didnt leave the store happy and was unsatisfied. I dont think I will ever go back to that store. The lady that worked with us was very customer friendly though.