Airport Home Appliance

Category: Appliance store, Refrigerator store, Washer & dryer store
Address: 966 S Bascom Ave, San Jose, CA 95128, United States
Phone: +1 408-200-2100
Worktime:
DayTime
Monday10 AM–7 PM
Tuesday10 AM–7 PM
Wednesday10 AM–7 PM
Thursday10 AM–7 PM
Friday10 AM–7 PM
Saturday10 AM–6 PM
Sunday10 AM–6 PM

Site: https://airportappliance.com/
Rating: 4.5
Services: Service options: Delivery, In-store pick-up, In-store shopping, Same-day delivery,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Assembly service, Service guarantee,
Payments: Cheques, Credit cards, Debit cards, Credit cards,



Name: J***** P******
Date: 2024-06-28 15:11:22
Rating: 5
Comment: I am very pleased with the service at Airport Home Appliance. Lillian, the sales rep, was extremely helpful. She asked the right questions and provided me with options. I feel confident in the choices that were made. Thank you very much.
Name: E***** M*****
Date: 2024-06-24 05:23:25
Rating: 5
Comment: Lilian Tu is an excellent appliance consultant. Very knowledgeable, answered all questions we had & provided feedback/options. She made it easy for us. She returns emails/calls very promptly. Would highly recommend Airport Home Appliance & ask Lilian t be your consultant.
Name: M*** S****
Date: 2024-06-13 16:05:02
Rating: 5
Comment: Friendly, knowledgeable staff. Much appreciate their service!
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Name: D**** L******
Date: 2024-06-11 06:57:30
Rating: 5
Comment: Great selection. A bit pricey, but they have 0% for 18mo, which helps. I was actually surprised with service. I expected better
Name: E**** M
Date: 2024-06-08 19:15:58
Rating: 5
Comment: Antoine helped us pick out appliances. He was knowledgeable,easy to work with and not pushy. He didnt try to push stuff we didnt need. The inventory is large and lots to see. A very good experience. Wed definitely come back and can recommend this store.
Name: j*** S*****
Date: 2024-05-21 14:50:28
Rating: 4
Comment: Great selection. Super helpful staff. Excellent prices.
Name: R**** B******
Date: 2024-05-19 20:14:06
Rating: 5
Comment: Great place to shop for all home appliances needs, it’s our go to place for many years. Lilian is really good. She is guiding us pick all appliances for our remodel and been very helpful in past replacing Samsung refrigerator which had some issues.
Name: J*** V*******
Date: 2024-05-14 16:43:05
Rating: 5
Comment: I was in a jam after my clothes washer quit. Mark D. was very knowledgeable and helpful in assisting me with selecting a new washer. He took all factors into account and set me up with the product that would best fit my needs, rather than overselling me. That, combined with rapid delivery and a pain-free shopping experience, will bring me back to Mark & Airport Home Appliance the next time I need something for the house.
Name: M** M* H*
Date: 2024-05-02 08:07:19
Rating: 5
Comment: Great selection of high quality appliances at a great price. Buy there and you will be very happy that you did. FYI: I bought the highest end Electrolux refrigerator at their amazing clearance sale (9 years ago) and it is still working great with no problems at all! Additionally, I saved a huge amount of money (over $1,200) having bought it from them!
Name: C******** B***
Date: 2024-04-30 23:40:41
Rating: 1
Comment: Horrible experience with my GE profile refrigerator. It was your typical customer, hating experience of GE telling me to talk to airport home appliances and them not responding to my calls.
Name: J*** W****** W***** G****
Date: 2024-04-27 21:43:06
Rating: 1
Comment: Absolutely disgraceful. I guess a persons has to come in looking rich to get help. I wasn’t coming in to window shop, but to actually buy at least $10k of appliances for a flip. Whoever would have helped me would have made regular future sales with my other flips, but no one wanted to help me 🤦‍♂️. Was told twice they would get someone & they didn’t. Shameful.
Name: H h******
Date: 2024-04-23 23:25:37
Rating: 1
Comment: STAY AWAY FROM THESE SCAMMERSIncompetent staff gave me unreliable information and wasted my time with false thermador appliance ETA because of which my kitchen inspection got delayed. if you like punishment, go here.
Name: J** K
Date: 2024-04-23 22:45:25
Rating: 5
Comment: We purchased a stackable washer/dryer from Airport Home Appliance and about three weeks later a dishwasher. I walked into the store for the first purchase and met Mark Dubin who was incredibly knowledgeable about all of the products they carried and the advantages and disadvantages of the few I was considering. Mark was easy to work with and took care of everything. For the dishwasher purchase, I contacted Mark and did everything via email. Once again, Mark was able to provide specific details, prices, and answer all questions. The delivery and installation teams for both appliances were thorough, friendly, knowledgeable and fast. We were completely satisfied working with Mark and the installation teams and we will return to them in the future.
Name: Y********** S*****
Date: 2024-04-19 16:37:56
Rating: 1
Comment: Changing my 5 star rating to 1 star. While I am happy with the product (Bausch Dishwasher) I bought through the shop, I am extremely dissatisfied with the extended warranty coverage Airport Home Appliances sold me. The extended warranty coverage is through a third party called Epic Protect. Both airport appliances and epic protect made me go in circles for hours together for a claim and epic protect conveniently told me they need some flimsy verification details and cut my call mid way through the call. Never got a call back. Could not use my warranty because I refused to waste anymore time behind EPIC PROTECT. I WOULD AVOID EXTENDED WARRANTY THROUGH EPIC FOREVER. May be better to buy extended warranty through Bausch
Name: M**** M********
Date: 2024-04-10 18:37:11
Rating: 1
Comment: Bought a Bosch dishwasher 4 months ago and it’s already having issues. Called in to schedule service as it is under warranty and they told me they had created a ticket and they would call me back to schedule service. I got this reply for two days. Then I called in again today and they told me I was supposed to contact the manufacturer directly to schedule service. Why they didn’t tell me earlier? It’s already two days my brand new dishwasher isn’t working and we have to resort to wash dishes like the old days.And still we’re waiting to even just schedule service. Horrible
Name: D****** G*****
Date: 2024-04-01 16:26:30
Rating: 1
Comment: Horrible experience with Airport Home Appliance a tenant for one of our work locations had a horrible experience, while delivering the worker from Airport Home Appliance made a mess and left dirt marks all around the entrance. While being asked nicely to clean up the worker decided to yell and complain to our tenant that he didnt work for him therefor he did not have to clean up after himself even though he didnt try to maintain a clean area and clean his shoes on rug before entering. He then became aggressive with our tenant and wanted to get into a physical altercation with them. This was very unprofessional and while trying to reach out to Airport Home Appliance we received no answer and no call back even after they asked for feedback in the review.UPDATE: ITS BEEN A MONTH SINCE I EMAILED REGARDING THIS ISSUE AND I STILL HAVENT RECEIVED ANSWER
Name: D S
Date: 2024-03-27 17:14:09
Rating: 5
Comment: We needed a Refrigerator ASAP and though we might have purchased it from a Big Box store the finish we wanted was not in stock. It was a good thing because Airport came in with a cheaper price and we got it the next day. Though it was not the full experience because we did not come in not knowing what we wanted, Lilian was a pleasure to work with and the sale went smoothly. Delivery was good with care taken removing the old refrigerator and placing the new one. One small nit is that I forgot about the leveling feet adjustment and it would be nice if that was a standard part of the installation process. I did it myself and when I mentioned it I was offered compensation which I did not expect. We would defiantly return to Airport Home Appliance in the future if we needed any more appliances.
Name: S***** G****
Date: 2024-03-23 21:26:24
Rating: 1
Comment: DO NOT RECOMMEND! YOU CAN BE SCAMMED!We wanted to order thermador appliances from them. We visited the store and the store employee told us we could get a 7% additional discount if our contractor signed up with them. That was a great deal so we requested our contractor sign up with them. After weeks of back and forth our contractor signed up and paid for appliances, we were told it’s done we had placed the order. Due to all the back and forth we were already behind schedule to get the appliances but our contractor said we can manage. The day after they took the money and confirmed the order they called us and said they cannot honor the discount and we need to buy additional appliances from them to do that. We had to buy a Miele dishwasher so asked if we could order that but they said no, only Bosch. Later the lady went back on that and said buy a thermador refrigerator. We asked her why is what she is saying inconsistent can she send us a pdf or pamphlet or website link stating all these terms? She rudely yelled at us and told us she’s cancelling the order and there’s no conversation to be had. We asked for a manager to call us but he was also not helpful as they actually misled us and didn’t have such a discount. Now we have ordered from another place since we cannot give our business to such dishonest rude people. STAY AWAY!
Name: A****** M***
Date: 2024-02-04 19:13:01
Rating: 5
Comment: My refrigerator buying experience was fast and easy. Airport Home Appliance gives you the personalized assistance that you just don’t get from big box stores. I highly recommend going to Airport Home Appliance for your next appliance purchase.
Name: T*** P****
Date: 2024-02-03 17:31:43
Rating: 5
Comment: Shopping for a Sub-Zero built-in and called Airport Appliance for a quote and ETA. Melissa V. was beyond helpful as we discussed delivery, payment and financing options. She helped problem solve our need for a temporary fridge while waiting for the Sub-Zero. Melissa followed up with communication and answered my questions thoroughly.
Name: D**** B*********
Date: 2024-01-16 17:51:24
Rating: 1
Comment: I walked around for 10 minutes trying to find somebody to ask a question. Everybody was sitting behind a desk in the front. I will never recommend this place to any of my friends.
Name: N****** B*****
Date: 2024-01-16 17:40:33
Rating: 5
Comment: Bought all new appliances with Rickey this weekend. He was Wonderful! He is very knowledgeable and helps you make the best choices to meet your wants and needs.
Name: N*** C
Date: 2023-12-29 02:54:55
Rating: 1
Comment: We were the only customer in the store when we walked in. Good 10 minutes before anyone comes to help. When they came to help, she said hello to another couple that just walked in. I jumped in between the sales lady and the new customer and said hello. This sales lady passed us on to another sales person and asked if they were busy. I felt like she really was discriminatory towards us. We will not spend our money here.
Name: G***** B******
Date: 2023-12-19 15:34:53
Rating: 5
Comment: Went in on a Monday afternoon, knew what we wanted. A salesman Antoine wrote up our order and we were out within an hour.
Name: A**** G
Date: 2023-12-14 03:47:26
Rating: 5
Comment: The salesperson (Mo or Mohsen) who helped me was very knowledgeable and friendly. This was my second purchase from him in the last couple of years. I will be back for sure.
Name: L**** L********
Date: 2023-12-09 20:09:18
Rating: 5
Comment: We needed a new refrigerator and we knew that they had it at a good price. We were able to buy it quickly and get delivery a couple of days later. We have purchased other appliances from Airport Home Appliances and always find them to have great service and prices. They are very professional and work to get you what you need.
Name: M*** B****
Date: 2023-12-09 17:08:34
Rating: 5
Comment: Experience at the store was excellent. Ramin was thoughtful, listened to what I wanted and quickly worked through the order.We had a nice discussion, I would use him again to order other appliances.
Name: J*** J****
Date: 2023-12-08 01:17:36
Rating: 5
Comment: The salespeople were very knowledgeable and didnt rush us making a decision. The item was in stock enabling quick delivery which was really appreciated. The delivery team arrived on time and took great care maneuvering the refrigerator through our front door to our kitchen. The whole delivery process was well organized from the tracking app showing us how far away they were to the careful installation. Thank you.
Name: J** H******
Date: 2023-12-05 18:25:51
Rating: 5
Comment: Excellent service, sales person knew inventory extremely well and was able to answer every question I had without looking it up .. product in stock and available for delivery
Name: T** Y**
Date: 2023-12-05 04:44:12
Rating: 1
Comment: I ordered a sub-zero fridge and Monogram stove in Dec of 2022 due to the long lead time and supply chain issues. I got a call from a new salesperson that replaced the original sales that had left the company around the end of September saying the fridge is ready for delivery. After a couple of trips and calls to the store I finally got the fridge, stove, dishwasher, and hood scheduled for delivery and installation on Dec 1st of 2023. On Dec 1st, only the dishwasher and hood were delivered and the hood couldnt be installed because of a placement of the plug, which the store did not confirm with me prior to shipment. As for the fridge and stove that didnt show up, there were no reasons given and no future delivery date. All I got from the delivery team was talk to sales, we dont know The salesperson said that he would give me an update on Dec 4, but still hasnt gotten back to me. Ive called the salesperson at least 3 times and left voice messages with no response. Very disappointed at the level of service after paying for the professional installation delivery and installation.
Name: L*** E****
Date: 2023-12-03 18:47:21
Rating: 5
Comment: We worked with Linda Trang in the San Jose location and the experience was great. She was super knowledgeable about the washers and dryers and which would and would not meet our needs. She set us up with all available rebates with easy to follow paperwork. We are also going to be replacing our range oven and she knew just what brands and models would meet our needs with that as well. We will be back
Name: B**** B****
Date: 2023-12-02 18:36:57
Rating: 5
Comment: Was in and out of the showroom in no time with the ideal refrigerator for our home, and at a great price. Delivery went perfectly and we couldn’t be happier. Will use Airport again for our next appliance purchase.
Name: R**** M******
Date: 2023-11-29 18:21:07
Rating: 5
Comment: Rami was very helpful ensuring we got the product that best fit our needs. Very patient and knowledgeable.
Name: N***** H****
Date: 2023-11-28 20:19:41
Rating: 5
Comment: We purchased a washing machine at the Bascom Ave location in San Jose.Antoine Tran at this location took care of everything. Delivery was scheduled at the time of sale. The delivery team kept us updated on exact arrival time on the day. Super satisfied with the purchasing, delivery, and installation process. Thank you.
Name: J**** D******
Date: 2023-11-22 18:28:06
Rating: 5
Comment: Very helpful salesman that listened to our needs and showed us only refrigerators that would fit in our kitchen space. Efficient and speedy purchase. Delivery was quick and delivery men were friendly and answered our questions. They were also very careful of our rugs and hardwood floors. Hauled off our old refrigerator and were in and out in no time. Our experience with Airport Home Appliance was very positive.
Name: E**** C******* B****
Date: 2023-11-21 14:42:46
Rating: 2
Comment: I really wanted to like Airport Appliances, but I found that their sales people were not very knowledgeable. I even tried to come back to get another sales person but that person was even less knowledgeable and I felt like I wasted my time, as they kept leaving to look things up. I did ultimately purchase, and the sales person provided no information about what to expect for delivery. Luckily I dug through the website to figure out all the steps we needed to take before the person arrived. The other appliance is on back order, and after a mediocre experience, I would consider canceling and buying somewhere else.
Name: C R
Date: 2023-11-16 17:24:03
Rating: 5
Comment: Salesman was knowledgeable and polite. I had specific requirements and he brought me straight to the correct area. Quick and easy to schedule delivery too.
Name: K***** W********
Date: 2023-11-11 17:55:04
Rating: 5
Comment: These guys were so fast to install. Professional and kind. Haven’t had an issue yet with this delivery company and they have delivered all my appliances this last year.
Name: R*** R******
Date: 2023-11-09 16:31:00
Rating: 5
Comment: Lilian was very kind and considerate took time to explain different Features on the different fridge it was a great experience the delivery service was amazing and I would Recommend to my friend thank you for the pleasant experience
Name: M***** G*
Date: 2023-10-28 17:33:00
Rating: 5
Comment: Our salesperson, Linda was knowledgeable, patient and helpful. She answered all our questions and showed us all the kitchen appliances that we were interested in.
Name: H*** T******
Date: 2023-10-27 20:23:11
Rating: 3
Comment: There are many parts to my review that explain the rating I gave them. I came in looking to switch out my has cooktop with an induction one.Knowledge 5/5 - This is not your typical appliance store. You wont find your teens like you would at Best Buy. You find people who have worked here for a while and have an extensive knowledge of the appliances and brands that are being sold. The salesperson I worked with gave me so much info about picking out the best induction cooktop and what I needed for my home. Very patient and tried to make sure I knew what the differences between the brands were. When we were all done, I had to wait a month for it to come and installation. I was fine with the wait. Everything up to this point was great.Installation 3/5 - so I paid for the installation to be done by them. It was going to cost me 400 dollars, but I didnt mind because I wanted to make sure it was working properly. The day comes and the installers tell me that they are unable to do it. They told me it was because the hold in my existing quartz was 1/4 inch too small. I was so disappointed, but I understood. They told me that my salesperson will contact me me with the info to a third party vendor who could do it. The main problem that I have with their installers was that they were not completely open with me about what needed to be done. Sure the hole was too small, but I found out later that electrical work needed to be done and the gas had to be capped before it could be installed. I didnt realize how much more work was necessary for it to be used. I didnt find out until I talked to the third party vendor (more on him later) and my salesperson about it.Their recommended third party installer 0/5 - (Proappliance) he was referred to me because he used to be their in-house installer. I had texted back and forth with my salesperson and talked to the proappliance guy twice on the phone. I thought we were on the same page of what needed to be done, extra electrical work and cutting the slab. I was told that proappliance did everything because they were a general contractor. Installation day comes and his guys say they cant do it. They said that I had to get electrical work done by another person first and then proceeded to charge me a $75 on site assessment fee. I was so annoyed. I thought we were all on the same page. The boss guy then tells my husband that it was my fault for the mistake and that he had previously told me about getting that done before they came.Overall this was a miserable experience. My cooktop is finally installed properly and I would go back here to buy my more appliances, but I would skip their installers all together.
Name: M*** O*******
Date: 2023-10-25 18:43:20
Rating: 5
Comment: Great product, great pricing, great service/communication and great installation- highly recommend Airport Appliance
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Name: S**** M
Date: 2023-10-25 16:04:10
Rating: 1
Comment: My sister is disabled, to where she has a very difficult time even getting up to try to walk even a short distance, amongst other issues. I recently visited the Airport Appliance in San Jose (Sept 2022) to surprise her and her husband with a new washer and dryer, because they did not have one. Explained the situation to the salesman. I purchased, what I was led to believe, was a great set. Paid over $2000 for the set. They gave my sister the run around when the were supposed to deliver and install the appliances. We were offered an extended warranty at no charge for one of the units being damaged. Then the dryer was taking quite along time to dry. When she called to get their help with the issue, she was told they could not help and that she would have to call LG. This is very concerning because that was one of my questions when I was purchasing the units. Our experience thus far is not very good. Also, the tech that LG had assigned to us kept saying that he was LG and he would have to charge $300 regardless of the warranty if he has to work on these because he would have to unstack the units that we purchased as a STACKABLE system. We have also since learned, from someone we asked to assist us in this situation, that the installers may have pushed the units too far back and the units were rubbing on the electrical that caused one of the power supply to not function correctly.Update: The dryer is not working again and after I was informed that there is a 3 year extended warranty the last time, they now do not know anything about it. If I was you, I would definitely stay away from this place.
Name: L****** H******
Date: 2023-10-25 00:32:22
Rating: 2
Comment: Nice sales staff, but the install was a different story. It took them 3 times to get everything done and I ended up having to finish the install myself. Poor customer service and attention to detail.
Name: G**** R***
Date: 2023-10-23 16:51:11
Rating: 5
Comment: I had an excellent experience with Daniel at Airport Appliance. He listened to my needs and found an oven which met my requirements, with no attempt to “upsell.”
Name: P***** B**
Date: 2023-10-22 21:33:02
Rating: 5
Comment: Airport Home Appliance on Bascom has been our go-to for years and they continue to please with their huge selection, extensive appliance knowledge, professional and friendly support. They offer competitive if not lower pricing and will extend themselves to the fullest to accommodate and provide the best service. Ive never written a review but my experience and appreciation for their help in taking the sting out of appliance shopping deserves to be shared, so Thank you!
Name: M** R****
Date: 2023-10-22 14:08:18
Rating: 1
Comment: Needed a dryer fast - so we purchased a floor model dryer. When we got home - it was only blowing cold air . Called sales rep the next day and they were happy to exchange it. Great . When we got the SECOND one home - it was also broken . Sounded like a screaming jet plane . Took it back . Was refunded. Seems like they carry a bunch of garbage and don’t care. Very time consuming and disappointing.
Name: J**** F******
Date: 2023-10-19 00:42:05
Rating: 2
Comment: Prices were good for my refrigerator and stove hood but the installers they hired were terrible. They didnt hook up the wiring for the hood in so I had to have my electrician friend do it. Also they left the plastic on the hood and fridge when they set it in the cabinet cavities so now it cant be removed. When I tried to reach out to have a better installer come back out and fix it, the folks here stopped responding. Not very impressed with the service.
Name: T** M*****
Date: 2023-10-18 16:19:25
Rating: 5
Comment: Dan made our experience pleasant and efficient. He shared his extensive product knowledge which helped us make our ultimate decisions with confidence. Ordering was painless and we are very pleased with Dan and Airport Appliance .
Name: S********* V
Date: 2023-10-18 14:21:06
Rating: 5
Comment: Awesome shopping experience. Transparent pricing and next day delivery. Our washer broke and we were looking to get it hauled away and replaced asap. Most of the online once were at least 1 or 2 week ETA for delivery. We decided to walk into airport appliance and were amazed at the shopping experience and the competitive pricing. All our future appliance shopping will be here from now on.
Name: H**** C********
Date: 2023-10-15 15:17:54
Rating: 4
Comment: Great salesman, superb at working through problems with delivery, excellent showroom, overpromised on installation and product availability, lost one small special order item. Moderate pricing. Will definitely work with them again.
Name: Y**** E***
Date: 2023-10-14 21:47:49
Rating: 1
Comment: The worst customer service i have ever seen, i ordered appliances for a new kitchen and i payed in advance 40,000$, one of the units came damaged in shipment, waited weeks to get a a new one the second one came damaged again! waited months for a 3rd unit finally i got it, they didnt care and blame everyone but themselves for the problem. Stay away from that company and avoid the headache.
Name: R**** L*****
Date: 2023-10-11 19:34:40
Rating: 5
Comment: I was immediately offered assistance. I explained what I was looking for and explained current challenges. Lillian showed guided me to the exact location which was helpful because the store is really big. Lillian listened to what I needed and then showed me options that would meet my needs. She was very knowledgable on products and knew what was in stock for immediate delivery. Installation was great as well
Name: R***** G*****
Date: 2023-10-11 14:44:44
Rating: 5
Comment: I have purchased appliances in the past at Airport Appliance and have always had an excellent experience with the quality of service at the store and careful delivery of appliances. I tried making a purchase at a big box retailer and found they were not thorough and difficult to deal with. I will shop again at Airport Appliance for friendly customer service and quality delivery personnel.
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Name: V**** R******
Date: 2023-10-10 21:26:01
Rating: 5
Comment: Bought all our kitchen appliances. DANIEL BODNAR was great in advising us the right set of appliances that matched our needs. Everything shipped on time and the follow-up process is great as well. Highly recommend
Name: T****** S*****
Date: 2023-10-09 18:49:45
Rating: 1
Comment: They weren’t stupendous when I bought my washer, dryer and refrigerator. I’m having an issue with one of them and they definitely don’t want to help me or have anything to do with me or give me any information All they wanna do is sell the product after that you’re on your own
Name: T**** D***
Date: 2023-10-09 13:10:24
Rating: 5
Comment: Excellent shopping experience. Moe, helped us washing machines within our budget, did not pressure us nor push and brands. He patiently answered any questions we had. Definitely recommend to anyone looking for appliances.
Name: E**** C******
Date: 2023-10-06 21:51:19
Rating: 5
Comment: Collin was my salesman. He was very knowledgeable and clear. He even did price matching! Everything went very smoothly with my purchase and Ill be back!
Name: S**** E********
Date: 2023-10-03 16:42:17
Rating: 1
Comment: Absolutely ineffective and a waste of $90. The technician spent 5 minutes at my home, did not even move the washer away from the wall, and pronounced nearly $900 in allegedly needed repairs. I decided just to buy a new washing machine instead. When the installers came with the new machine they discovered that there was no cold water coming from the relevant pipe. The problem was not in my washing machine at all but a water supply issue. One quick look would have accurately identified the problem. Super irresponsible and unprofessional.
Name: B*** F
Date: 2023-09-30 01:37:07
Rating: 5
Comment: My first-time experience with Airport Home Appliance was excellent in every way. Great selection on display in the store, great advice while shopping and great service from the delivery & installation team. Ill be sure to head back to Airport Home Appliance for my next appliance purchase.
Name: P**** B****
Date: 2023-09-28 16:21:53
Rating: 5
Comment: The customer service was excellent. The selection was high and Colin was very knowledgeable about his products. This is my first experience with Airport Appliance and I would definitely shop there again.
Name: C******* W***
Date: 2023-09-27 18:22:50
Rating: 5
Comment: I was very impressed with the quality and selection available at Airport Appliance. The salesman, Ramin Hashemi, was very professional, knowledgeable and answered all of my questions and took the time to educate me. No pressure. My new appliances will be delivered tomorrow. And the old ones will be hauled away. I can’t wait!! Thank you Ramin for an excellent shopping experience!!
Name: M***** H*******
Date: 2023-09-26 16:18:14
Rating: 5
Comment: Rickey was greytocwork with showed us all the refrigerators that met our criteria and we also got a great deal. Airport Appliances had a great selection and do price matching with other retailers.
Name: B******* M******
Date: 2023-09-21 21:45:41
Rating: 1
Comment: I had an acceptable and decent in-store experience when buying my new washer and dryer. If I was reviewing just that, I probably would have given 3.5/4 stars. But unfortunately, I have to include the delivery experience with the logistics company that AA hired and therefore overall it left me frustrated, annoyed and angry and I will never shop again there.Typically, I would go to Costco to buy new appliances because their service, extended warranty etc is unmatched. However, I needed new washer/dryer urgently and so I went to Airport Appliance. While the shopping experience was fine, the delivery people were not. They came into my house twice, as one of the appliances was backordered, so they had to return. Both technicians were not only rude, left a filthy mess which they never cleaned up, but I just had my shoulder surgery, so was wearing a sling and I asked them to help me put back a small (3 feet tall) storage cabinet back in the laundry room, as they had removed it to install the appliance. This rude jerk tells me that that is not his job and just left, even though I told him I can’t do it with my one hand. I complained to his supervisor as well as to the folks at AA, but no one got back to me. Don’t make the mistake I made and instead go to Costco.
Name: A*********
Date: 2023-09-21 18:46:01
Rating: 5
Comment: Big showroom. The staff was friendly and knowledgeable. We did not feel pressured and there was no upselling either. Our sales person Mark was super responsive even on his day off and helped during installation. It was overall a really pleasant experience!
Name: M*** J* E*******
Date: 2023-09-19 18:46:40
Rating: 1
Comment: This place is disorganized… I received repeated notifications for deliveries I did not order. Then when I called to report it, i was sent to an endless phone tree and wait to speak with an actual person. Thumbs down for personal service!
Name: B** F*
Date: 2023-09-17 16:39:02
Rating: 5
Comment: Dan is very knowledgeable, patient and courteous to us. He took the time to answer all an our questions. Our shopping experience is very satisfying and we will go back to Airport Appliance for our next purchase.
Name: M***** C********
Date: 2023-09-15 03:39:55
Rating: 5
Comment: We bought a fridge, stove and a range hood. Chris gave us lots of information and answered all our questions. We never felt pressured to buy anything. He is was very patient, respectful and knowledgeable.
Name: B****** P****
Date: 2023-09-14 17:39:20
Rating: 5
Comment: Great customer service received from Collin Cedusky. He handled my purchase efficiently, answered all my questions and gave a detailed account of delivery services on my washer and dryer.
Name: S****** B******
Date: 2023-09-11 20:35:10
Rating: 5
Comment: My wife and I visited your San Jose store, at Bascom Avenue, on September 5 - looking to buy a new dishwasher. We were quickly greeted by a Sales person as we were looking at your dishwasher inventory.That Sales person clearly gave us a rundown on all of your dishwasher products and included price-vs-performance characteristics so that we could make an informed purchasing decision.After we selected the make-and-model of the dishwasher that we decided-upon, that very-same Sales person quickly drew-up the necessary paperwork in-order for us to complete our purchase as well as to plan its delivery-and-installation event.Overall, the entire process of entering-to-leaving your store took slightly-less than ONE HOUR!! Done Deal..
Name: K****** K********
Date: 2023-09-11 16:57:28
Rating: 5
Comment: Daniel Bodnar was excellent. Despite the busy Labor Day weekend, he patiently walked us through the various built-in fridge options, discussing the pros and cons of each. We appreciate your assistance, Dan. We will provide an update once our GE Monogram is installed. Thank you!
Name: M***** V*******
Date: 2023-09-07 18:51:44
Rating: 5
Comment: I have always bought appliances at this store with no problems and great customer service. Dan Bodnar was so helpful and knowledgeable. He is a great salesman. Have a great day and thank you.
Name: D****** M****
Date: 2023-09-06 16:06:46
Rating: 5
Comment: This process couldn’t have been easier!!Our washer broke and needed to be replaced asap. We walked in, Mark helped us, and we were done and out within a half hour. 2 days later our washer was installed. Couldn’t be happier. We’ll done!!!
Name: e**** b***
Date: 2023-09-05 21:31:36
Rating: 5
Comment: I am very happy with Collin at Campbell branch who assisted me with my appliances purchase. He is very friendly, knowledgeable, and patient. Thank you Collin!
Name: T***** D***
Date: 2023-09-05 18:22:50
Rating: 1
Comment: Purchased a refrigerator about two weeks ago and it was a very good experience. Purchased a freezer a few days ago and it was absolutely terrible!!!Went to the store and found the salesman who we worked on the refrigerator purchase. He was with another customer and showed me where the freezers were. Told me he had another customer and would be with me in a few minutes. After 10-15 minutes he hadn’t gotten back to me so I walked around and found him. He said he had several people that came in and wanted to work with him. I waited some more and he still hadn’t gotten back to me. I found another person from sales and completed the transaction. Signed up for delivery and removal of the old freezer.Did not receive a single confirmation of delivery. Received a few calls and voicemails but the voicemail messages were not complete and return calls could not be answered. Did not receive a single message indicating delivery time. Actually received several messages regarding the delivery of the refrigerator. Delivery driver was supposed to call when they were about 30 minutes away but received no call.Extremely poor customer service regarding this purchase.
Name: E****** S******
Date: 2023-09-05 16:09:22
Rating: 5
Comment: Antoine was very helpful and quick we were in and out within 30 minutes. That was the quickest and best experience Ive had purchasing home appliances.
Name: H**** B*****
Date: 2023-09-02 16:18:16
Rating: 5
Comment: Janelle is the Best! She meticulously knows product. This time I was able to hit the 5 Star! Last time I accidentally thought I hit the 5 star. When I went in this time I felt confident that Janelle would Help! Ill Always come back. Thank you Sincerely!!!
Name: S******* C********
Date: 2023-09-01 18:11:07
Rating: 5
Comment: I am totally satisfied with the service provided to me by Colin and Janelle Cedusky at Airport Home Appliance. They were very patient and answered all the questions I had about different appliances, different brands, and enabled me to select the appliances that were suited to my needs.
Name: W****** L***
Date: 2023-09-01 03:43:44
Rating: 5
Comment: My mom and I have shopped at Airport Appliance for our rental houses for many years. We have always had a good experience with them. Recently, Christ Ghazaryan has helped us to purchase new washers and dryers for our rentals. We enjoy working with Christ and Airport Appliance.
Name: D** W***
Date: 2023-08-28 05:24:13
Rating: 5
Comment: I am a repeat customer. Just finished my 3rd set of appliance purchases. Linda Trang has been my sales person each time. We keep coming back because of Linda’s excellent customer service. She has been working there for 12 years and is very knowledgeable. When I work with Linda I know I will get the best appliance for my needs whether high end for my home or more affordable for my rental homes. Linda always lets us know what the most reliable appliances will be for our situation. They price match too but usually it isn’t necessary because Linda always seems to get us the best price. She also knows the best rebate options available. She even answers emails and schedules delivers on her days off. If you want an excellent customer experience, then I recommend going to Airport Appliance and asking for Linda Trang!
Name: C**** C
Date: 2023-08-28 04:30:54
Rating: 5
Comment: Prompt delivery and when the refrigerator couldnt fit the doorway to the kitchen, the delivery drivers gently took off the fridge doors. Then, they got the refrigerator into the kitchen and put back the doors. They were efficient and professional. I will definitely recommend Airport Home Appliance just because of these guys.
Name: D****** H****
Date: 2023-08-24 16:23:07
Rating: 5
Comment: I went to Airport Home Appliance with a specific brand in mind, but wanted details and comparisons before making my final purchase. Colin Cedusky filled in all the information and more. He was a pleasure to deal with and I will refer others to seek him out for their next appliance purchase. I couldn’t be happier!
Name: M*** W*******
Date: 2023-08-21 16:06:38
Rating: 5
Comment: Collin Is awesome and had a bright future! He stayed late one Saturday while we browsed for our kitchen remodel. Then when we returned to purchase he took us around one more time to made sure we understood everything. Helped us through the finance application process and everything went great! Very knowledgeable.
Name: F******* A******
Date: 2023-08-20 16:38:23
Rating: 5
Comment: The sales person was great in providing honest and useful information. He was courteous and responsive.However, the delivery process seems to be very cumbersome, as I have already received 3 phone calls, multiple text messages, and multiple emails to confirm the delivery date and location, “otherwise it will be cancelled “!!! I have confirmed every single one, yet, I keep getting more messages!
Name: K**** E******
Date: 2023-08-17 16:41:38
Rating: 5
Comment: We had such good service with our salesman Marc. He went out of his way to make us happy. We will do business with him again!
Name: D*** G******
Date: 2023-08-14 18:58:28
Rating: 5
Comment: 5 star shopping experience! Don Little was knowledgeable, patient, and overall a very nice person. Made a purchase that day, thanks to Don!
Name: a**** t*****
Date: 2023-08-12 02:15:10
Rating: 5
Comment: This review is for Rickie Peter, who has been absolutely wonderful to work with. We initially did a walk-in to buy kitchen appliances. We were not happy with the experience we had. So we took an appointment, and got Rickie assigned to guide us. And what a difference it made! He is very knowledgeable and walked us through all the brands and upgrade options. Most importantly, Rickie was able to secure inventory for us. We went all over the bay area; but all stores had shortages and long pre-orders needed for the top end appliances. Rickie worked his magic and home-delivered the full set in a week! We couldnt be happier. If we need to buy appliances again, well certainly go straight to him!The showroom itself is okay. For top-end, we looked elsewhere for our research on brands side-by-side. Then we came here to buy because of Rickie - his knowledge and ability to secure inventory.
Name: T** G****
Date: 2023-08-07 20:28:08
Rating: 5
Comment: I walked in and was immediately greeted with a smile and can I help you I was told that this was only a show room, so I was shown the washer I needed and the paper work was filled out and I was out of there in about fifteen minutes on my way to pick up my washer and within Two hours I had the washer hooked up washing clothes. Thank you so much 😊
Name: M*** M******
Date: 2023-08-06 02:43:45
Rating: 4
Comment: I was greeted by sales representative Linda Trang. Linda was very helpful.She was able to show and compare prices from other retailers. I was able to see that Airport Home Appliance had the cheaper price.
Name: R****** F*****
Date: 2023-08-04 18:39:37
Rating: 1
Comment: I paid for installation, installers never showed up. I called store sent out multiple emails no response from no one. I still need to get refunded for the installation that never got done but i have to admit this was my worse experience ever especially a customer that has bought well over $100k of appliances in the past.
Name: M**** M**** T********
Date: 2023-07-31 20:15:09
Rating: 1
Comment: We bought an ice maker in the winter and it arrived late and installed late and did not work. We were told that a pump was missing and asked to order one which we did. It is now July and the pump was installed and the ice maker still does not work. The advice, installation and follow-up is miserable. We have asked to talk to the store manager but have still not heard from them. Do not buy anything from Airport Home Appliance! Worst service imaginable!
Name: P**** G
Date: 2023-07-29 03:24:10
Rating: 3
Comment: Sales staff is great. Super knowledgeable and helps you get the best deal. Good inventory and availability. They use third parties for deliveries and they are not up to the same standards as the story. During a delivery damage was done to my home. It was minor but the claims process was horrible and the result was that I was filing a false report. Very poor customer experience from the delivery side of things. They refused to make any fixes or compensation for fixes.
Name: R***** C*******
Date: 2023-07-27 01:09:17
Rating: 5
Comment: We had a great experience from beginning to end when we were looking to buy a cooktop stove….Our Sales Rep Dan was very helpful in our decision by offering us various options without being pushy. Dan was very professional! The delivery team of Anthony& Juan delivered our product in a timely & professional manner!! We would definitely recommend Airport Home Appliances to our friends & family. Rafa & Beti Carrillo Gilroy, Ca.
Name: V******* H***
Date: 2023-07-26 21:01:07
Rating: 5
Comment: It is on the days when things don’t go smoothly that you see how a company really shines (or not). Thankfully, Airport Appliance came through for us. We noticed that our new washing machine was dented in a couple of areas after it was installed. I contacted Derrick Nguyen and Melissa Valencia, the sales team that handled the sale, immediately to obtain an exchange, and they came through like a champ. Usually when the sale is complete the customer service isn’t always as good as it is before your card is charged, but not with Derrick and Melissa. They addressed the issue right away, and a new one was exchanged a couple of days later. Melissa even took some time on her day off to provide a status. I really appreciate the care and thoughtfulness that Derrick and Melissa provided, and also their knowledge in helping me arrive at the decision for the right washer and dryer for us. Thank you Derrick and Melissa!
Name: R***** S*****
Date: 2023-07-24 23:31:30
Rating: 2
Comment: At first we had a good in-store experience with a knowledgable sales associate who helped us decided on the product best suited to our needs. Unfortunately, the experience turned, when we were told if the product, didnt fit the space or for some reason we had to return it, there would be a $60 restocking fee, which we understood. Unbeknownst to us, the new home we were moving into did not have the proper connection established for the washer/dryer hookup and the product was returned to the store for a near FUTURE deliver. We were charged the restocking fee AND a redelivery fee, which we felt was unjustified. When we called to explain, we were not given any satisfactory response for the charges. Next time, I would shop somewhere else for a major appliance due to this experience.
Name: R***** L*****
Date: 2023-07-13 00:09:54
Rating: 5
Comment: I bought a new wash machine for my rental. The delivery was so smooth. It has been a very long time dealing with a company that is interested in customer service. Thank you so much.
Name: d***** y*******
Date: 2023-07-12 19:30:55
Rating: 2
Comment: The installer told me the kitchen counter was too small for the range and that I would have to contact a contractor to shave down the counter top before they could complete the installation. My handyman was able to install the range without doing anything to the counter.
Name: C**** T*******
Date: 2023-07-11 16:52:33
Rating: 5
Comment: Chris was knowledgeable, and helped us pick out our new LG washer/dryer. The kids liked the candy in the snack area. We were in and out quick with a good deal, what else could you ask for? Delivery and installation also went smoothly, thanks Airport Home Appliance
Name: M****** & T****** H*******
Date: 2023-07-10 16:18:12
Rating: 5
Comment: My husband met me at the store planning only to browse and to buy only from our appliance dealer. But when we were privileged to work with Mark Dubin, his mindset changed. Mark was so knowledgeable and helpful and NOT pushy - it was very enjoyable talking to and working with him. We decided to buy from Mark/Airport Home Appliance. Mark is huge asset to the company and should be acknowledged.
Name: S**** J****
Date: 2023-07-10 16:16:54
Rating: 5
Comment: Had a good shopping experience here. Sales was very knowledgeable and guided us with the right refrigerator we need, and also updated us on the entire process. Definitely recommend.
Name: K***** P*****
Date: 2023-07-07 19:12:45
Rating: 1
Comment: I was completely ignored while shopping. Im African American and hope this isnt the reason but cant seem to come up with any other. Several sales associates approached other customers around me. I went back a few days later to make my purchase by asking someone to ring me up who hadnt ignored me the previous trip.
Name: L**** C*******
Date: 2023-07-04 14:03:07
Rating: 5
Comment: I visited the store based on a friend’s recommendation and I was very pleased. I was greeted immediately upon arrival by Devin Griffin, who was a courteous and knowledgeable salesperson. He helped me quickly narrow my choices and discussed various features and options on different brands/models.The delivery and installation occurred this morning and I was very pleased by their professionalism.It was the easiest appliance purchase and installation I’ve ever experienced. I always will shop here first in the future.
Name: J***** L**
Date: 2023-07-03 17:17:51
Rating: 5
Comment: We visited Airport Home Appliance 45 minutes before closing, with the intention to place an order; we had already done the homework and thought we knew what we were going to get. However, Janelle (sales rep) was better than us. She welcomed us, listened to our situation, asked a couple questions, let us know about ongoing manufacturers rebates, so that, at the end, we walked out with 3 kitchen appliances 2k cheaper than what we had originally planned for. Huge kudos to Janelle and Airport Home Appliance!
Name: S****
Date: 2023-06-30 16:53:25
Rating: 4
Comment: Sales Rep Emmanuel Espino was very professional and helpful. Good employee.I believe you are losing store sales due to your format with your online prices. Doesn’t show sale prices until after you put it in your cart. If someone is browsing, looking for best price on an item, they’d skip your store because it doesn’t show up immediately.If it wasn’t that I liked your sales rep, I would not have called him to see if the sale price that I saw the day before was still good, since I couldn’t see the sale price online. He confirmed the sale price, so I went in and bought the item. Thank you Emmanuel.
Name: E**** R*******
Date: 2023-06-28 00:23:54
Rating: 5
Comment: When we decided to upgrade washer and dryer our knowledge about appliances was 30 years outdated. We were lucky to meet Linda Trang who walked us through all the steps providing her professional expertise and exceptional customer service. We were so impressed with the service that we decided to upgrade the 25 years old fridge as well. She stayed in contact with us and personally tracked delivery and helped with rebates filing. I recommend to seek out Linda’s service if you need great customer service and extensive professional expertise.
Name: K**** V*
Date: 2023-06-22 00:29:33
Rating: 5
Comment: Chris G. was very helpful and friendly. He helped me get a new washer and dryer and gave me some info about induction cooktops. The delivery crew was also very helpful and friendly. They set everything up within 30 minutes and took all the packing materials with them.
Name: T**** D***
Date: 2023-06-20 16:14:50
Rating: 5
Comment: I received great help from Dan when looking for a new washer and dryer. He was very knowledgeable and not pushy. Listened to what we were looking for and gave us the right recommendation. Overall experience buying was very good. The store itself has a ton of appliances on display to look at, therefore either you know what youre looking for or have a good salesperson like Dan who can help provide you with the right guidance. I would definitely recommend and will be coming back when other appliances are needed.
Name: K**** K*******
Date: 2023-06-20 04:14:04
Rating: 1
Comment: I purchased a stainless steel fridge for my kitchen. When it was delivered, the main unit was black with stainless steal doors. I would not have purchased a two colored unit. Since I needed a fridge/freezer immediately, I just accepted it and didnt return it. Now, a year later, cold air esapes the freezer and fridge doors and makes the outside handles cold. I swear they switched the doors on an old unit and glued on the magnetic strip which is now coming off. Cheap stuff people. Be warned.
Name: B**** O*******
Date: 2023-06-14 20:57:05
Rating: 1
Comment: The absolute worst customer service Ive ever has is with Airport Home Appliance. Delayed delivery with absolutely no communication. Several messages left zero response ever. Item received and doesnt work. Customer service was rude, lectured us about being nice, and offered nothing but to accept it as a return and to refund us. Refused to provide warranty info despite item coming with 2 year warranty. Kate Van Eeghen was lauded as a new owner a while back. Bang up job, Kate!
Name: K**** S******
Date: 2023-06-14 20:52:23
Rating: 1
Comment: This is a negative stars review definitely not a one star. The worst customer service ever!. The entire experience from delivery eta, to delivery confirmation, to receipts, warranties, customer service when it didnt work, and how they could help. Nothing- I received no service. I did get a lecture from the Sales Manager when I got frustrated and mad and had a tone. I did all the calling, all the problem solving and the best the Sales Manager could offer was a refund. When I suggested maybe exchanging for something in stock, in warehouse his response was I could go on the website and find out. So I get a refund and I get deal with their logistics people to return it. Dont get me started on that story.
Name: J*** K*****
Date: 2023-06-12 22:20:40
Rating: 5
Comment: Great store, large selection, on hand products. Great prices on second hand or dented appliance. They were the only store to have a washer machine in house for sale. Home Depot, Lowes, Best Buy all were back ordered or no delivery for almost a week to two weeks. That sucks when you need it today. I’ll be going back there in the future. My washer I bought had a dent on the side of the unit. It sits next to the dryer, you would never see it, plus I popped the dent right back out. It was a cosmetic dent, did not affect its washing ability.
Name: D**** K**
Date: 2023-06-11 07:18:13
Rating: 5
Comment: Rickey was exceptionally knowledgeable and accommodating. I mean, he listens, finds us the right appliances at the right price point with the right features. If it werent Rickey, I would have spent hours and hours trying to learn what appliances are out there, and still make a mistake; or not know a better choice exists.Face to face shopping still works!
Name: v****** p*****
Date: 2023-06-09 21:19:33
Rating: 5
Comment: Delivery was excellent. The delivery person measured the opening before even unloading the refrigerator and because the granite protruded on one side, it would not fit. He suggested the narrower counter depth and advised I should go back to the store and order it as soon as possible. The new refrigerator was delivered two days later. The delivery guys knew the product, were proactive in assuring I would have the right item and were very helpful. I am a very satisfied customer. Thank you very much.
Name: E*** S
Date: 2023-06-08 18:27:44
Rating: 5
Comment: Had a great experience with Janelle at the San Jose location. We got helpful feedback over the phone initially and then went in and she walked us through everything in person.Patient and responsive.
Name: P** W***
Date: 2023-06-07 16:59:39
Rating: 2
Comment: The purchase of my product was very good. But after purchase, there is no communication from them as to if and when my product will be delivered to my home. Multiple phone calls to them, no answer. When you call their number you get a voicemail. I’m not a happy camper
Name: S***** T****
Date: 2023-06-06 16:08:05
Rating: 5
Comment: Service is so much better than Univ. Electric. They were pleasant and willing to show you what they had. Our space for refrig. is very constrained. Salesman helped us figure out what would work.
Name: L K***
Date: 2023-06-06 15:46:44
Rating: 3
Comment: I cant believe how irresponsible this company is. Their delivery dates and times change regardless of your confirmation. They couldnt even get an adapter to the store even after promising it would be available for pick up a week after I ordered it. Im still waiting.
Name: A*** R*******
Date: 2023-05-31 21:14:05
Rating: 5
Comment: Both, me and my wife are extremely impressed with the service we received from Linda Trang when we were buying the appliances. The deep knowledge of the equipment, personality, the advices we received choosing the refrigerator, the washer and dryers were customized for what we need and were priceless. We are very happy with the purchases and the service Linda provided. We will definitely come back to Linda to buy more appliances
Name: L*** A********
Date: 2023-05-31 16:22:45
Rating: 5
Comment: We were greeted by a friendly, no-pressure salesperson within a minute or two of walking in the front door. We told him the model of washer we were looking for and he walked us right to them. We decided to purchase both the washer and the dryer, and he made the checkout process simple and stress free. Bonus - the cost for the washer and dryer was less than a few other places I checked. I highly recommend Airport Home Appliance.
Name: D***** P****
Date: 2023-05-30 16:45:04
Rating: 5
Comment: We arrived 1/2 hour before closing on Memorial Day. The staff was attentive and answered all our questions. When we were ready, our salesperson, who was helping multiple people simultaneously, stopped and checked us out quickly. She set up delivery and then explained our options for set up.My daughter is buying her first house and said she would be back again!
Name: G**** P***
Date: 2023-05-24 16:28:25
Rating: 5
Comment: We had a wonderful experience, while buying a dryer at Airport Home Appliance. Mark, our salesman was personable and very helpful. The whole process took less than an hour. With a two day delivery well be back doing laundry today. If we ever need another appliance, well definitely shop there again.
Name: J*** Z**
Date: 2023-05-21 01:43:18
Rating: 1
Comment: I had terrible experience with this store. I opened a Wells Fargo finance account there a years ago, but recently I notice there’s an unknown transaction for other people’s order. Despite seeking assistance from the store customer service, they were unhelpful in resolving the issue.
Name: B**** S********
Date: 2023-05-20 18:52:16
Rating: 5
Comment: Excellent service from purchase to delivery. Collin was very helpful with my refrigerator purchase at the store. The delivery team texted 30 minutes prior to arrival and was very careful not to scratch my walls or hardwood floor while hauling away the old refrigerator and installing the new one. The refrigerator is in excellent condition with not even a scratch.
Name: K** C******* R****
Date: 2023-05-15 18:03:51
Rating: 5
Comment: We work with Antoine, hes very helpful, very experience, he carefully check the to make sure the new one we choose will fit. He also help me to coordinate the exchange oven when it have one screw loose inside. Great service from the delivery team,
Name: J**** M****
Date: 2023-05-08 17:48:19
Rating: 5
Comment: During the height of long supply-chain issue lead-times, we had no problems receiving our Bosch 5 appliance bundle on time for our complete kitchen remodel. Both sales and delivery were great to deal with, thanks!
Name: p******* M*******
Date: 2023-05-04 19:25:37
Rating: 5
Comment: Our sales person, Collin Cedusky, was great. His knowledge about what we wanted & needed was great!!I was truly amazed at the overall brands that is available in the store. I am an interior designer & familiar with the best brands of appliances, which you also have!! We are so happy to see you still in business.
Name: D*** C******
Date: 2023-05-03 00:19:05
Rating: 1
Comment: Placed a large order of appliances in June 2022 for my new house. When the appliances finally arrived in April of 2023 one appliance was missing. I was told that I could either wait an unspecified amount of time for the last appliance to arrive (was simply told it would take months) with all the appliances simply sitting in their boxes in my house or I may have to pay an extra installation fee for the separate appliance. Apart from this being downright predatory, I agreed on a $600 (!!) ADDITIONAL (in addition to the prepaid $739 installation charge) charge once the final appliance arrived. Well today (May 2nd) the final appliance suddenly arrived and I was charged $1139 in fees to watch 2 men perform ~80 minutes of work. When Airport Appliances was contacted about this their staff were defensive and dismissive to this abusive tactic.Do not trust this business to act in good faith. There is no proof that the extra appliance wasnt just sitting in a warehouse somewhere and this was all a shakedown. They would not honor their purchase agreement to deliver and install the appliances at an agreed upon price. Their employees do not care about the brand reputation.
Name: L*** B******
Date: 2023-04-30 16:44:41
Rating: 5
Comment: I had an excellent salesperson who explained the product differences and size requirements. I made an informed decision Re: the dishwasher and am very happy with my choice! Scheduling via text was efficient and the delivery/installation team was on time, polite, and hooked all up correctly. Very good experience!
Name: J***** P****
Date: 2023-04-28 22:57:37
Rating: 5
Comment: The sales rep did not make a note to call before delivery because we didnt have a cell phone number for them to text. Luckily the delivery crew double checked and knocked. The delivery crew was excellent and went out of their way to make sure everything went smooth.
Name: J******* C******
Date: 2023-04-24 17:43:23
Rating: 5
Comment: Fantastic service at Airport Appliance San Jose today, with Linda T. I was greeted as I entered the store and Linda gave me a big smile and asked if she could help me.We went over to see some of the Bosch appliances and I was able to pick the one I wanted with ease. She was super helpful and answered all my questions.At the checkout counter it was an congenial conversation as she worked to get my order in, provide additional warranty information and installation information and cost. Come to find out my employer buys all our appliances from this location as well - nice surprise because they do a lot of vetting. So I felt very comfortable purchasing from here.Linda also mentioned that this is a family run business - which I love to hear. I think trying to help family run/owned/small businesses is the way to go. I was extremely pleased with how nice, efficient, knowledgable and easy my purchase was today. My experience today is how customer service should be as opposed to what I experienced yesterday.I hope the rest of the service also goes well as the item is delivered and installed via a third party provider. I hope to continue to use this location for my future kitchen renovation. Bravo SJ Airport Appliance!! And all my best to Linda!!
Name: T**** C*****
Date: 2023-04-07 18:04:35
Rating: 1
Comment: Called ahead to make sure they had what I wanted in stock, and they said they did. They did not at the store, and it was too late to have to go pick it up!!!! Had it delivered on a Saturday and had to call to be told they dont deliver to Santa Cruz on Saturdays. The person on the phone then tried to put part of the blame on me!!!!
Name: K** J********
Date: 2023-03-30 20:48:59
Rating: 5
Comment: We bought a dishwasher through Airport Home Appliance after having bought the same one from Home Depot a few weeks ago that just never got delivered (after 4 failed attempts on their end we canceled with Home Depot). I wish we had found Airport Home Appliance sooner! The shopping experience was quick and painless, the sales representative we worked with (Chris) was friendly and very knowledgeable, and the prices were great. As I was leaving the store I got a call to schedule delivery and they had availability that same week. One the day of delivery I got text message updates that included a tracking option to see how close the delivery team was, and I got a text 20 minutes before they were set to deliver that they’d be there in 20 minutes. They were exactly on time. They delivered and installed the dishwasher quickly and efficiently and even fixed a small problem we had with our garbage disposal (which was very newly installed and hadn’t been used enough to see the problem). I cannot recommend this company enough. I was blown away by every part of the experience.
Name: T**** B********
Date: 2023-03-30 17:52:34
Rating: 5
Comment: Very good customer service at the store. Very good communication with delivery and on time. Delivery was on the early side of time window, which was great. Would recommend shopping at airport appliance due to customer service and punctuality of delivery.
Name: M*** F*********
Date: 2023-03-25 22:11:04
Rating: 3
Comment: I was interested in buying the floor model of a product and was quoted a price. I went home to consider the price and decided to go back and purchase the item. When I went back, a different sales person finally talked to me and quoted a price half of the previous quote. He also suggested that I didnt need installation. When delivered I was able to install easily. So the moral of the story is that it depends on which sales person you get.
Name: J* A** D****
Date: 2023-03-21 00:06:47
Rating: 5
Comment: I was able to look at the Compact washing machines that I wanted to see at Airport Home Appliances in San Jose. Because of the detailed size info on their website, I knew that I also wanted to look at a 26 inch deep machine by Maytag. (I only have space for 26 inches deep, and few are made in that size anymore.) Seeing the compacts made me realize that I didnt want them because of the small load size. Also, I would soon hate having to bend down so much to load/unload the machine. The Maytag was not there to see, but the specs were right so I ordered one!! The sales rep, Lilian, was very helpful with all my questions and put the order in. Looking forward to getting my new Washing Machine!
Name: G****** M*
Date: 2023-03-16 18:07:03
Rating: 4
Comment: Got a refrigerator from Airport Appliance 3/2023. Seemed like a good price only to find out I could have ordered it from Lowe’s or a Homedepot for the same price. Pretty sure I could have negotiated a better price with these guys. Nice thing is they had it on hand and I would have had to wait a week or so with anyone else. All in all fair price and delivery was well executed. Showed up as scheduled and took my old appliance away for a good price. Clean install and friendly with no scratches or damage to new appliance or my home. I would shop with this establishment again. Just make sure you’re getting the best price by shopping around and comparing pricing.
Name: S****** D**
Date: 2023-03-14 21:38:51
Rating: 2
Comment: We are happy with the experience at the store and its employees, but extremely unhappy with the Appliance ( Electrolux double wall oven ) we purchased. The item has failed 4 times under warranty and it is still under repair status ( unusable). we have barely used it 7 times in 6 months. We have resorted to using an air fryer for an oven and a portable microwave as makeshift arrangement since this has been going on for 6 months.
Name: G*** D** G*****
Date: 2023-03-14 19:14:51
Rating: 5
Comment: Mershad was so helpful, listened to what we wanted and took his way out to look up different appliances we asked about. He is honest and very nice. We walked out with exactly what we wanted and both refrigerator and range was in stock. Glad we went there, we are from Aptos.
Name: y* u
Date: 2023-03-12 01:00:35
Rating: 5
Comment: Knowledgeable sale support staff Linda Trang made the remote shopping painless. Customer does not even need to visit the store to get the washer appliance ordered, delivery and installed. Great job done by Linda with excellent customer support. Thanks
Name: A********* W*** R**
Date: 2023-03-09 00:20:21
Rating: 3
Comment: While they had a good selection of appliances (we were looking for a fridge, as ours had died), it was extremely difficult to get a sales person to help us. We had to ask 4 different people to check us out, after we’d decided without help from anyone. They were all talking amounts themselves, rude when we tried to approach, walking away without acknowledging us, or saying to find someone else. We then received conflicting delivery dates from our sales person, who had assured us we’d get it in 2 days before we paid, then said 5 days after charging our card.We’ve had no issues with the fridge.
Name: D**** G*****
Date: 2023-03-08 22:06:03
Rating: 5
Comment: Had a great experience with our sales rep, he was very helpful and knowledgeable. Was able to get my dryer delivered with 48 hours washer to follow asap. Delivery was prompt and efficient.
Name: B**** F********
Date: 2023-03-02 17:27:11
Rating: 5
Comment: Excellent purchase of GE refrigerator. The price was $100 less than your competiion and sales person was very knowledgeable to compare other options. Your next day free delivery was excellent. The delivery was on-time and very professional. Our 3rd purchase from Airport Home Appliance!
Name: T*** C*******
Date: 2023-02-25 17:17:59
Rating: 2
Comment: Up until the delivery it was great. Apparently our valve was frozen so the delivery people could not install the units. They left them in our garage and asked us to call Airport for installation as soon as the valve was replaced.. It only took 2 days to have the valves replaced. Ive called and Emailed several times with no response. Its impossible to rate the laundry units or the final installation and take away, since we are at a standstill.
Name: M*** D******
Date: 2023-02-22 20:09:56
Rating: 2
Comment: A good selection of appliances. Salesman are great, until youve paid. My order was missing required parts for install as well as additional items I asked for that were left off the order5 phone calls to the store later with five promises that the salesman would call me back.... Still no calls back.
Name: P**** K*******
Date: 2023-02-19 19:33:19
Rating: 2
Comment: TL;DR Pre-sales experience was decent, prices were competitive but post sales support and installation experience was horrible.Before the purchase, AHA Sales Person was slow but helpful in getting the quote for items I wanted, offered bundling options to save money on multiple appliances.They send third party contractors for appliance installation (which you pay for) and those installation guys are looking to make quick money on all tiny steps they need to take care of for installation (eg. drilling holes for running appliance cord to electric receptacle etc). It was stressful experience.They forgot a part for the refrigerator and parts needed to connect waterline to the fridge. I was already unhappy about the support and tired of follow-ups, so ended up getting my construction contractor to connect the fridge for me.The missing part from fridge hasn’t still been fixed after 2 months of purchase and several follow ups. LG shipped the part but arrived damaged, still awaiting a replacement.I am not sure if this is typical Bay Area customer experience but it’s pretty bad service tbh
Name: P S*****
Date: 2023-02-19 04:36:26
Rating: 5
Comment: I worked with Devin Griffin and he is exactly what a great sales person represents, great service, great follow up, easy to work with, no high sales pressure and totally professional. Our fridge had died and after a full day of looking for my dream fridge for the right price, Devin was a welcome kind human. We got a great fridge at a super price compared to all over town. Go to Airport Appliance first, not last! We had our fridge delivered in two days, and its even more impressive than we thought it would be. We are super happy all around. We even liked your delivery guys! Thanks Devin and Airport Appliance!
Name: K** T*****
Date: 2023-02-14 21:31:19
Rating: 1
Comment: Absolutely the worst customer service I have ever experienced. We are still waiting for a few items from our order. I contact every month for an update and now receive nothing in response. We placed our order June 2022. Do not use this company. Also, do not use the company (Apogee) for delivery and installation. They are crooks. I was charged an extra $175 to bring my old fridge down a 5 step to get out of my house. $800 to install 2 side-by-side refrigerators (not built-ins. used 2 thinner fridges to replace a built-in).
Name: R****** N***
Date: 2023-02-12 17:29:05
Rating: 5
Comment: Airport was able to deliver a refrigerator the next day. They price matched to the same refrigerator I ordered from Lowe’s two weeks before. Lowe’s changed delivery to a week later at last minute and we needed it for our sons new condo. Cancelled order with Lowe’s and Airport delivered the next day.
Name: S***** (***********
Date: 2023-02-08 17:44:16
Rating: 3
Comment: The purchase was fine but when we we received the bill, the no interest term was shorter than we were told, we tried to contact the salesman to resolve the issue. We couldnt get a hold of him. That is bad that you dont bother to return customer calls after you sold the product.
Name: j**** y***
Date: 2023-01-31 18:58:21
Rating: 5
Comment: Called before coming out and showed up on time. They (all 3 installers) wore masks, were professional and worked closely to make sure unit was carefully brought into the house and installed.There was a bit of trouble with the waterline, but they were able to diagnose and resolve it quickly.This was the most professional team that has ever done an installation in my home. 👍🏻👍🏻👍🏻
Name: M*** M*******
Date: 2023-01-27 16:19:11
Rating: 1
Comment: I would absolutely never recommend this business or use this business. We purchased a refrigerator that was never delivered. We had been sent numerous times and dates for delivery only to receive a no show/no call by their delivery team. We called to check in on our order and we’re told that “something” occurred on their end in their warehouse. No specifics were given on what the issue was. I have had to use PTO on two separate occasions to accommodate their so called delivery dates & times. Who does business in this manner? I’m surprised they are still in business. Do yourself a favor and choose another business to purchase your appliances from because this company clearly does not care about their customers!
Name: R***** B******
Date: 2023-01-24 16:57:47
Rating: 5
Comment: I was really impressed with there customer service. As soon as we walked in we were greeted and asked if we needed help. We had been looking at other stores and no one ever cane to ask us if we needed help. From now on when I need any kind of appliances I will be coming back to Airport Appliance. There prices were reasonable too.
Name: N**** R******
Date: 2023-01-23 04:33:46
Rating: 2
Comment: I bought a new washer and dryer. Upon delivery, the dryer did not work properly. I had to really push the store to back up their product, which really surprised me. They wanted to fix the dryer rather than replacing it, but it needed to be practically rebuilt. After a month of my calling daily, emailing with several people from the store, and visiting the store, they finally stood behind their product and replaced my dryer. I have used Airport Appliance many time in the past, but will be reluctant to use them in the future.
Name: E*** B*******
Date: 2023-01-23 03:35:27
Rating: 1
Comment: I will never shop there again. They treated us awful with a return even though we purchased a different make of a microwave from them AND several other appliances. The original microwave didn’t fit the space and we needed to get one that was smaller for the space. They charged us a 25 percent restocking fee and argued with us on the return. We had also purchased a stove, and stacking hardware. Not a great experience for a return customer. I will never go there again or recommend them.
Name: J*** P*****
Date: 2023-01-21 18:44:12
Rating: 5
Comment: Their showroom was busy. I went home. Called a little later. Collin picked up phone and was great. Took my orders. One was out of stock but he was able to move some things around and had all goods delivered 5 days later. Good communication. Delivery free of hassles
Name: J******* D********
Date: 2023-01-18 22:39:44
Rating: 5
Comment: Thank you to Mark Dubin for his impeccable customer service! Mark went above and beyond to accomodate our needs. He helped us to choose the best machines for our womens program. He made sure we stayed within our budget, and he made sure the delivery and installation happened quickly. The delivery and installation team that arrived with our machines were awesome!Thank yo again for a great experience,Jennifer DickinsonCityteam Heritage Home
Name: N***
Date: 2023-01-03 21:21:50
Rating: 1
Comment: After extensive research on all kinds of dishwashers, we settled on a Beko from Airport Appliance. Unfortunately, the experience with the product has been FAR from satisfactory. First, the installers came and discovered that the product was defective due to a leak, so they needed to return the product. The next delivery date was scheduled for 4 days later! That was annoying enough. Then, I got an email at 6:27am, the DAY OF delivery, that the delivery was cancelled due to damage on the dishwasher. Even though we were told the night before that they were delivering the product. (Why have BOTH dishwashers been defective and damaged?) When I called to inquire about the product, I was told they would look into a next day delivery, but couldnt assure me that it would be the next day or even if I could get the same product and that I might have to consider a different model. So this upcoming installation will be the third attempt of getting this dishwasher and Im already anticipating there being a problem with how this has gone. Needless to say, this has been a very frustrating experience after taking two days off work. Buying my car was an easier more painless experience than this. I do not recommend Airport Home Appliance and will never use them again in the future.
Name: T*** R
Date: 2023-01-03 02:05:33
Rating: 5
Comment: Had what we wanted and price was good. Delivery was excellent and oh boy, they put two big hardware stores to shame. So freaking glad my husband said lets go here. All around good service. Going back there for our gas stove since the refrigerator was so easy! Our salesman Antoine was great. Highly recommend and I was doubtful at first.
Name: G**** M**** K******
Date: 2022-12-23 23:50:10
Rating: 5
Comment: I needed a cost effective way to furnish an ADU/Small apartment. Joseph, the sales associate, took me around their showroom and gave me the best deals including ones with rebate offers.Afterwards, he not only was responsive to my inquiries regarding delivery dates, but he also followed up via email to send me the serial numbers for the appliances so I could easily submit the rebate forms.He saved me a lot of hassle and was very helpful and responsive. Really appreciate the great customer service. Thanks!
Name: Y* Y***
Date: 2022-12-23 19:40:31
Rating: 1
Comment: Totally disappointing experience. I was informed with wrong ETAs to make the purchase, and still havent received all my orders even after 10 months. During the whole wait time, the ETAs delayed at least 10 times, which entirely messed up our project timeline and resulted in huge financial & non-financial losses. I totally understand the supply chain issue since COVID, but every time I reached out to Airport, I was treated impatiently and unprofessionally. I wouldnt recommend Airport to anyone.
Name: K** L**
Date: 2022-12-20 06:04:41
Rating: 1
Comment: We purchased and paid for 6 Thermador kitchen appliances Dec 2021, after 6 months we got first appliance, last item we received Dec 2022 was hood. Bad delivery, broken box and many scratches, we have to take as it because don’t want to wait for one more year replacement.
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Name: S**** W*******
Date: 2022-12-08 23:10:53
Rating: 3
Comment: We visited the store on South Bascom looking for a new washer and dryer. Christ, our salesperson, was very helpful in showing us possible choices given our preference for brand and washer capacity. We completed the transaction and scheduled the delivery/installation.When the delivery/installation people arrived they seemed to be in a hurry. The new units we ordered were two inches wider and the door to the laundry room had to be removed by us. I had taken the day off and this isnt a big deal for me but had my wife been alone it would have been. They installed the washer and dryer and as we were signing the close out we noticed that when they squeezed the washer/dryer through the door it had scraped paint onto them. They didnt mention it even though it was in multiple locations. Fortunately I was able to buff off the paint.Once they left we noticed they hadnt installed the steam function on the dryer which requires a y connection and cold water hose to the dryer. This was a new feature for us so we didnt realize it until after they left. I immediately called the store and explained the situation. I was told that the completion of the installation would have to be scheduled for later date. I wasnt happy about taking a day off and ending up with an incomplete installation.Five days later different installation people arrived and completed the installation.Overall, our experience in store was very good. Its the delivery/installation issue which lead to just a 3-star review.
Name: E***** G*******
Date: 2022-12-06 18:09:43
Rating: 5
Comment: I had to replace a dryer to specific dimensions, and found Joseph, Sales/Technician to be thorough, trustworthy and reliable. The installation team of Cesar Lara and coworker, were timely, efficient and pleasant to interact with. I will definitely return to Airport Appliance for any future needs.
Name: H********* C***
Date: 2022-11-28 03:37:28
Rating: 5
Comment: I had the best customer service from sales specialist Rickey Peter at airport appliance in San Jose. His recommendations were customer focused, and he promptly scheduled the next-day delivery after purchase. Every email was responded quickly and questions answered. I could not be happier with his service!
Name: M*** B*****
Date: 2022-11-07 21:34:53
Rating: 5
Comment: What an easy wonderful experience we just had with them. Chris helped us, we needed to buy 12 Major appliances, service was amazing, prices were much less at Airport Appliance than everywhere we checked! thank you for the great service.
Name: d**** d*******
Date: 2022-10-29 01:58:10
Rating: 1
Comment: We bought a brand new Jennair dishwasher from Airport appliance a week ago. When we tried to install it, the water inlet leaks and ran onto the floor(We used the fitting purchased from AA and other new fittings we bought. But none of them works with the machine. So it makes us believe the machine inlet port is the issue.)We contacted Airport appliance, they refused to do anything to help solve the issue but notifying the manufacture. They refuse to replace/return it as their website advertises. We hope the manufacture can fix it in a timely manner. If not, we have to seek legal actions to protect our interest. It is ridiculous we still have to hand wash dishes even after we had the new dishwaher installed. Keep away from Airport appliance.
Name: G*** N********
Date: 2022-10-12 20:24:17
Rating: 5
Comment: We always find competitive prices at Airport Home Appliance but I also want to compliment the customer service we received from Lilian Tu of sales. Thanks to her follow up we had outstanding response from GE on a product issue.After the appliance was delivered. Good prices are important but this high level of responsiveness is even more valuable. We will definitely be back for our future purchases.
Name: A*** M********
Date: 2022-10-11 11:16:38
Rating: 5
Comment: Fantastic company to work with and super hassle free!! Caveats for this order: I knew exactly what I wanted and placed the order online . The order was promptly ticketed on the next business day and luckily, my purchased appliance was in-stock. The company worked with me to schedule arrival to accommodate me. Seems obvious but other companies before have been pushy or not willing to expedite/delay to accommodate me, the buyer. The installer group that they work with is also PHENOMENAL. In and out in a jiffy and focused on being clean and hygienic. Highly recommend buying all appliances from Airport Appliance!!
Name: A**** T* C***
Date: 2022-09-30 01:06:48
Rating: 5
Comment: Airport Appliance has product lines in a various price points which is helpful when curating needs at different budgets. As a Design Professional, I appreciate working with Lilian To at the Santa Clara location. She is very communicative, helpful with information about product lines and assisting with pulling together product suites to meet project deadlines. Thanks Lilian!
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Name: E** E*****
Date: 2022-09-23 00:29:08
Rating: 5
Comment: We purchased washer and dryer. Every process was so smooth. They delivered them exactly the day they promised. We are so happy about doing business with them. This is our second purchase by the way. Definitely recommend Airport Home Appliance to everyone.
Name: A**** V****
Date: 2022-09-14 20:42:41
Rating: 5
Comment: We wanted to shop locally in Santa Cruz, but our BID Appliance store is hostel, unhelpful and in need of shut-down. We went to Airport Home Appliance because at least it was slightly local and we wanted to avoid big box stores. I worked with Moe to get a new refrigerator. We are pleased with the product and the timeline of delivery was exactly what was promised. Moe stayed in touch during the project and he was knowledgeable and professional.
Name: K****** K*
Date: 2022-08-15 23:32:20
Rating: 5
Comment: Easy buying experience with Derrick. I have done my research before I got into the showroom and Derrick was very informative and helped ease the buying process. The installation/setup had a minor issue with the refrigerator door misalignment and had difficulty communicating to non English speaking delivery crew. But Derrick has jumped in and helped to resolve the issue within couple of days.
Name: J** N*****
Date: 2022-08-05 17:57:36
Rating: 5
Comment: We got a great deal on a damaged fridge which is exactly what we were looking for. The Salesperson did not try to pressure me whatsoever to buy a more expensive model. The delivery was the same week and they delivered on time and very seamlessly.
Name: K** F********
Date: 2022-06-22 22:10:56
Rating: 5
Comment: As opposed to almost every other retailer out there, Airport Home Appliance had the refirgerator I wanted in stock. I was able to see it in their vast showroom as well as other options. Lilian was quite helpful in verifying that I picked a good one for my situation. It felt good to go into a store for such a big purchase. Scheduling the delivery was very flexible, including the next day which was a Saturday. The delivery couldnt have been smoother and we are quite happy with our new refrigerator!
Name: C****** A*****
Date: 2022-06-08 22:39:11
Rating: 1
Comment: Customer service is poor. When we first came in to order, we were not acknowledged. Eventually, Moe was able to help. He was great. He listened and showed options that matched what we wanted. We selected, FULLY PAID, and ordered what we liked. Well the next day, we were informed that the the two in stock were damaged. We were lead to believe that we could either see other options and get one at a discount or get the same exact floor model we looked at, at a discount because of the inconvenience. If all else failed, a refund would just be given.Same day (which is today 6/8/22), we go in and are greeted by a friendlier guy. He transfers us over to Antoine Tran (aka A.T.) who was very pushy and tart. After suggesting and trying to show what we did not want, being very nonchalant/ unenthusiastic in showing what was available, he then transfers us to Manger Moery who was just plain rude. He questions what we need as though were bothering him and then answers our question while in nasty tone as he walks away. He then transfers us to Moes partner, who was a nice guy. Well, we couldnt find what was needed and decided to just get a refund.In short 10/10 wouldnt recommend.Customer service lacks, like a lot. Moery is more focused on Google reviews instead of customers present in the store, and A.T. is like a used car salesman (pushy and rude). Would definitely recommend the Hayward location, its worth the drive. Staff at the location are attentive and helpful.
Name: J** w*****
Date: 2022-05-19 05:51:22
Rating: 5
Comment: Greeted right away. Knowledgeable salesperson met my needs and whole transaction completed in about 15 minutes.Washing machine delivered two days later, and old machine taken away. Delivery on time, pleasant delivery crew and shown the basics on new machine.I will be a repeat customer!
Name: D**** S****
Date: 2022-05-11 07:19:15
Rating: 5
Comment: Our experience with Airport Home Appliance was excellent. Geoffrey Burns met us as we entered the store and did an excellent job in helping us choose the appliances we needed He was patient and thorough and very responsive to our needs. I would shop there again, definitely!
Name: J**** S*****
Date: 2022-05-03 21:24:28
Rating: 4
Comment: We purchased a dishwasher from Airport appliance which was delivered the next day and installed 2 days after that. Everything was perfect with one exception. The installation company, although friendly and efficient, practices pressure add-on sales. They told me I “needed” a new air gap or they couldn’t install because my new dishwasher had higher pressure. This air gap that would cost about $25-$50 at Home Depot cost me $140 on the spot so they could complete the installation. In the future, I will make sure I ask about the extras and look into it myself to avoid this type of add-on.
Name: C******* S***
Date: 2022-04-15 16:25:06
Rating: 4
Comment: Our sales person was knowledgeable, courteous, thorough, and efficient. We were given information on all the the products (clothes washing machines) we were interested in. After reviewing the information given us and the product reviews on-line, we phoned our order in and were scheduled for deliver the next day. We were easily able to track the delivery window. The delivery crew was quick, and careful. They moved the old appliance out and put in and hooked up the new appliance in thirty minutes. One error: the hot/cold hoses were reversed. My husband fixed the problem after the second load. We are very pleased with the product.
Name: g***** n********
Date: 2022-03-04 20:54:05
Rating: 5
Comment: I did some research on washers and dryers online before going to Airport Appliances. The sales person was low key, answering our questions, but was not pushy. We were able to get delivery on a day we chose. We were notified that the window was from 7:30 - 11:30 am. I received a text at 7:00am that the installers would arrive within 15 minutes. They hauled away our existing washer and dryer (which you must arrange for at the time of purchase for a small fee), hooked up our LG Wash Tower, and made sure it worked. Very happy with our experience.
Name: N*** W*****
Date: 2022-02-03 22:18:04
Rating: 5
Comment: Installers were courteous, helpful, and efficient.Sales person was able to find washer and dryer that we wanted in stock and delivered it in two days - couldnt ask for more than that with all the shortages due to the pandemic. I feel that we were able to get a great price on the duo, too. Daughter was surprised at how good a deal we got as she had purchased the same duo last year.
Name: S***** L**
Date: 2022-01-09 19:32:35
Rating: 5
Comment: Very helpful and considerate staff, good selection, and good prices. We needed a new dishwasher and had looked at the big box stores with no luck (either months away from being in stock or 6-8 weeks waiting for install). We came to Airport as a last resort, and were immediately impressed. They had a model with all the features we wanted, it was in stock, way cheaper than the big stores, and could install in 7-10 days. A win-win-win-win! And a very helpful sales associate was another win. Felt like our concerns were heard and didn’t feel like we were being “sold” something we didn’t want. Will return and will recommend others to check here first.
Name: G*** D*************
Date: 2021-12-09 23:27:12
Rating: 5
Comment: This place is AWESOME!! I got everything I wanted for my new oven and them some!! The price was great, the customer service was awesome, and the installation was perfect!! They took care of everything - I had no worries!! I absolutely love my new oven - it is so beautiful!! I will be back before the end of the year to buy a new refrigerator!!
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Name: J**** G**************
Date: 2021-10-17 17:24:05
Rating: 5
Comment: We knew we were coming in for a new dishwasher and had a budget. The salesperson, Chris, showed us different models with features of each. The purchase process was easy. The delivery process went as anticipated. We installed ourselves, so cannot speak to that aspect of the services offered.Overall, happy with the experience and would go back for other appliances.
Name: D****** R***
Date: 2021-08-24 18:19:13
Rating: 5
Comment: We had a great experience with a very knowledgeable salesperson, Melissa, she really can compare models and options with your needs. Our only issue was not an Airport issue, but the overall slowness of chip and product availability, we ordered a washer and dryer, and the dryer arrived 8/23 and the dryer does not arrive till mid September.
Name: O*** P****
Date: 2021-07-13 21:21:21
Rating: 5
Comment: I was sent to Airport Home Appliance by a Lowes employee who told me Airport has better selection and better prices. This turned out to be true. Airport Appliance had the refrigerator model I wanted in stock at a lower price than Lowes or Home Depot, (both of which were sold out anyway). The unit was delivered to my home 3 days later--very fast. Unfortunately the unit arrived damaged from the factory, and this wasnt clear until after the delivery crew unwrapped it. I had to send the unit back to the store, but my sales representative Janelle was able to procure another one and have it delivered within 48 hours. Now THAT is excellent customer service. No-one from the big-box retailers could have done that. I will definitely be coming to Airport once I want to upgrade the rest of my appliances. Dont waste your time looking on Amazon or going to Lowes or Home Depot. Airport Home Appliance has FAR SUPERIOR customer service and competitive prices. When you get there, ask for Janelle.
Name: S**** O*****
Date: 2021-05-18 18:21:41
Rating: 5
Comment: Great customer service & great delivery & installation! We purchased a dishwasher and microwave to replace ours that both broke down recently. Went to Best Buy at Santana Row and had a great experience with their salesperson (Kim) - but their delivery and install kept cancelling appointments - so we returned everything and got a refund. We had never been to Airport Home Appliance - so we went there last week and on Monday everything was installed! Such great service at Airport and their delivery and install crew is very efficient, clean, and courteous! We highly recommend Airport and will shop there for any future appliance needs!
Name: R****** O****
Date: 2021-04-25 03:21:00
Rating: 5
Comment: Great place, they have almost every appliances ready to pick some of them they take a bit longer because of COVID-19 but great place.And with its new freshly look 😍.
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Name: J******** V*********
Date: 2021-04-17 01:13:06
Rating: 5
Comment: Seriously the best home installation of appliances I’ve ever received. In and out under 45min! So professional, on time according to the text follow up letting me know they’d arrive (I appreciate that system) and all around just knew what they were doing. Excellent, couldn’t recommend them enough! Also I want to mention that I placed the order for my new fridge and washer over the phone and Linda was absolutely great - professional, super informative & knowledgeable.
Name: S**** C***
Date: 2021-02-16 18:27:16
Rating: 5
Comment: There is nothing quite like having your fridge go out that makes you run to the nearest appliance store and start looking a replacement. After a disappointing experience at Home Depot and feeling quite frustrated with both their service and inventory, a friend suggested Airport Appliance which wasn’t too far. I got to the Airport Appliance store on 966 S Bascom Ave about 20 minutes before they closed. Now to be fair, I had the measurements of what I needed and a idea of what I was looking for. That being said, I walked into their store (mask on) and found myself heading directly to the showroom area that had the fridges. Behind the desk with a smile on his face and a look of total willingness to help, a customer service rep by the name of Nathan Austin greeted me and asked how he could help. Most reps know they have two ears, one mouth and ask the right questions to point their customers in the best direction, and Nathan is that kind of rep. I told him what I was looking for and the first unit he pointed out to me ended up being the one I purchased. I was out of the store five minutes before they closed with a smile on my face and within two days had the perfect fridge in my kitchen. After a long day working with any number of customers who may or may not buy anything, Nathan still came through. He was professional, personal, enjoyable and even made sure to ask if there was any other appliances that I wanted to look at while he was doing the paperwork. As it turns out, there are some more appliances I will needing in the near future and Nathan at Airport Appliance has earned my go to business. I strongly recommend this store!
Name: S**** T***
Date: 2020-10-19 04:40:30
Rating: 5
Comment: The overall experience was excellent! It started with a breakdown of our 19 year old, built-in Viking refrigerator that was too expensive to repair. We started with researching online and determined an appliance specialty store like Airport Home Appliance would have competitive prices, deeper knowledge of appliances, and quality delivery/installation services. Linda Trang was our Customer Service Representative, who guided us through our decision. We had a built-in, so finding another refrigerator had to fit the depth and width of our cabinet. We wanted a good value for the money refrigerator. The pandemic is also causing longer lead times in the supply chain supply. However, Linda printed out our top 4 choices and wrote down the lead times and prices. After two visits with Linda, we decided on a counter depth Bosch refrigerator. It was in-stock and delivered / installed in two days. The large and heavy built-in refrigerator was removed without scratching any doorways or floors.We saved a lot of money transitioning from a built-in to a quality, counter depth refrigerator and without losing storage space. I just had to do some cabinet modifications to accommodate the Bosch refrigerators 72 inch height. We are very satisfied customers and highly recommend Airport Home Appliance (San Jose).Thanks, Linda!
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Name: I**** D******
Date: 2020-10-05 18:25:25
Rating: 5
Comment: The freezer in our garage died after 20 years and we needed to replace it. I looked at the website and saw that Airport had the one I wanted. I called and spoke to the excellent Manager Rickey and he had it in stock. I received it in a week and am very happy with it. Its bigger and better than the old one :-) All ready to fill! Service was great, delivery men were wonderful. All in all, an excellent experience.
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Name: S******* D** C****
Date: 2020-08-30 05:38:00
Rating: 5
Comment: We knew what we wanted. The visit was quick, the payment process was quick, the sales associate was sincere and gave us a delivery date which actually was sooner then expected. The delivery and setup team were professional and quick, and in 15 min we had our new fridge up and running, and old one gone! No issues! Highly recommend to all that need to purchase new appliances to give Airport Home Appliance the first and probably the only stop. They have it all! Thx!
Name: l*******
Date: 2020-04-20 05:18:50
Rating: 1
Comment: I was contacted by a representative of this firm after a website inquiry. He provided the name of an associate at the San Jose location who I attempt to contact but he never replied. I then contacted the original rep. with some questions about the Wolf range I was interested in but he blew me off. I ended up buying the unit from University Electric and while the experience was less than stellar I ended up having a brand new Wolf GR304 delivered within 2 days. I never envisioned paying $5k for a range but I absolutely love it!
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Name: J**** K*********
Date: 2019-05-16 08:06:42
Rating: 5
Comment: Just a great place to go if youre looking for a great deal on a home appliance. I was looking to buy a new refrigerator and I went to many different places which included Best Buy, Lowes and Home Depot and then I came to Airport Home Appliance and they had a great inventory of refrigerators which offered a better selection from all the other stores I visited. A sales representative named Melissa came to help me while I was looking at all the different refrigerators and she was so very helpful! She made my buying experience very pleasant. Make sure to ask for her when you go this San Jose store. They also have a large selection of washer and dryers, ovens and even mattresses! The prices at this store are very competitive and I highly recommend Airport Home Appliance! The building to this store may look a little small when you first see it but you will be astonished when you see the amount of inventory Airport has as soon as you walk through the front door. If youre looking for a home appliance, dont forget to stop by this store and look to see what they have before you make any decisions!! You wont be disappointed!!
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Name: S**** K****
Date: 2019-05-15 15:15:56
Rating: 5
Comment: Chuck, the sales person mixed the right amount of letting us look at things on our own and giving us information when we wanted it. We really appreciated him not trying to sell us but really listened to what we wanted. Thank you, Chuck!Also, our appliance was installed less than two days after purchase. The installers were very good at keeping us informed on exactly when they would show up.Overall, a very good experience.
Name: J** G
Date: 2018-01-19 20:23:27
Rating: 5
Comment: Good selection or appliances and mattresses. Pricing is good and the staff is friendly and helpful. Got a dishwasher here.
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Name: H**** M*****
Date: 2018-01-07 03:52:10
Rating: 3
Comment: Wifey and I were leaving Streetlight when I saw that Airport Appliance sold mattresses.We walked in and was immediately greeted by a sales rep (Eddie)We spent about 1/2 of his time discussing our concerns and what types of mattresses would be best for us. Eddie was more than willing to listen to our concerns and not only explain everything to us but also spent the time with us as we got comfortable laying on at least 5 different mattresses. Eddie is a 5 star employee and is NOT a high pressure salesman!So why not 5 stars...well I took 2 stars off because the pillows we used to test the beds were gross (white pillows with dirt from other people lying on them...shower time for me)Hopefully Airport Appliance reads this....just put clean pillow cases on the pillows and when the customers are done, put them in a hamper and wash them. Trust me customers will have a better perception of your business.Otherwise the service and business is aces in my book.
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Name: E******** P**********
Date: 2017-01-24 23:10:49
Rating: 5
Comment: Janelle and team were great to work with, kept in touch the through the order, arrival and delivery process and had everything in one place that I needed to complete our kitchen remodel. Stove, vent, fridge, microwave and dishwasher - all top quality brands and seriously the best prices around. Will absolutely be a customer for life!
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