Airway Auto Parts & Recycling in Battle Creek
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Battle Creek, Calhoun County, Michigan, US
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Site: https://airwayautoparts.com/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–3PM
- Sunday:Closed
Ive sold two vehicles to them, and both times I found the employees to be pleasant and professional from start to finish. They pay fair prices, which are closely tied to the current scrap market (I know this because my quote was adjusted when I called back to schedule a pickup a few days after my original call).Finally, I appreciate that this place is honest. I cant say the same about the first place I called last time, which was a classified in the Battle Creek ad paper which claimed to pay $200 to $5000 but only offered $100 for a complete SUV when I called.
My boyfriend and I called them today to get a quote on something for his truck. On the phone the guy stated that we dont need a Jack and they can have their people lift the truck for us. We went in today and asked personally if we could have a specific truck lifted. Before my boyfriend could finish, the guy answered the phone to someone else, although he did hear enough to know we needed help. We got what we needed but no help to the employees there. Nobody came out to help us lift the truck. Once we got inside, the same guy behind the counter who quoted us on the price, and told us someone could lift the truck, and the same guy who was asked to have someone come out and lift the truck, couldnt remember the price we were quoted at and also seemed quite irritated that the phone kept ringing. It was frustrating but atleast we got what we needed.
This place is awful!!!!!!!!!!!!! I asked for a part, the employee said that it would be here in 2 days. Great I thought. Never came never called. I call and found out that they couldnt ship the item. He said he was looking for it at other places (after a week I called back) then I said 2 more days and then let me know. Well 2 weeks later nothing!!
Terrible service, dont expect your part to arrive on time or even at all. Dont bother trusting them to track it and give you a call Ernie or whatever his name is is rude and has no customer service skills or professionalism whatsoever. They just sit and listen to music all day in their pigsty of a building, pick up a dust mop and some disinfectant wipes instead of ripping people off. Unreliable, inconvenient, and a waste of time.
Total reviews rating 4.2
110 Reviews for Airway Auto Parts & Recycling 2023:
Review №1
2022-03-18I tried selling my car to them, and I got put on a list. I never got a call and For three days I called about when they could pick up my car and for three days they told me “tomorrow”. Every time I asked about my place in “line” each person gave me a different answer. My car is in a lot and the owner has been nice so far about allowing me to keep it there, but it can’t stay there any longer.The customer service woman was incredibly rude to me and blamed me for them not being able to pick up my car. Saying it was due to me living in Kalamazoo and my school schedule. Even though they knew both of these things when they agreed to take me as a customer. Incredibly rude to lie to someone, and then blame them when you get frustrated.If you don’t live in Battlecreek don’t do service with them. They obviously lie to you about your line placement and are not honest about how long they will make you wait…if they ever get to you at all….
Review №2
2022-06-30Removal of junk car was fast and efficient from my 1st call right thru removal and payment... Highly recommend Airway Auto!
Review №3
2022-06-09Ive tried to find a way into this inventory and i cant...so i guess i cant buy a car from a place where people told me was a good place...geez
Review №4
2022-03-21Highiy recommend delt with Mike and Scott super nice guys .
Review №5
2022-03-14Lots of friendly people i can always find what i need cheap
Review №6
2021-08-31When you call before coming and they tell you they have two of these vehicles there to get parts from and you show up an hour later and they dont have any of the said vehicles. Wasted my time money and fuel. I will never come to airway auto parts again. Disrespectful all around
Review №7
2020-10-10I had an old car I drove faithfully for years, & when I finally got a new car, the old car died & I couldn’t get it jumped. I live in apartments, so the complex gave me 3 days to get rid of my old car, or else it would be towed. I had no idea what I was going to do because I couldn’t move my car, nor could I sell it to anyone in that condition. I found airway by searching around, and after I reached out, they contacted me back immediately, and my old car was out of my lot in less than 2 hours, with a reasonable cash payment to me. I no longer have to worry about that car, and they made it so easy and comfortable to me! I will definitely use their services again when needed.
Review №8
2020-03-01Customer service is good and prices are great. Seems the used cars are mechanically sound (aside from the ones they dont fix). Tires are cheap but youll need to call frequently to get what you want as common tire sizes are bought up quickly. Tons of cars to pull parts from and most have parts that are in decent shape.
Review №9
2021-06-08Perfect place to sell a car whether its a scrap car AKA junk car or a reliable daily driver.
Review №10
2021-05-06I have been going here for years. Great setup and friendly staff. Pretty good prices also. You can save a ton of money here for tires.