AIS Auto Insurance Specialists West Covina
Address: 1000 Lakes Dr #170, West Covina, CA 91790, United States
Phone: +1 626-858-5121
Services: Service options: Online appointments,
Phone: +1 626-858-5121
Services: Service options: Online appointments,
Category: Auto insurance agency, Home insurance agency, Motorcycle insurance agency, Renter's insurance agency
Rating: 4.8
Site: http://aisinsurance.com/west-covina
Rating: 4.8
Site: http://aisinsurance.com/west-covina
Name: E***** R*****
Date: 2022-03-12 04:57:16
Rating: 1
Comment: Not open at 10am, doesnt say that on website! Because of covid!!!!
Name: D**** D**
Date: 2022-01-11 06:45:41
Rating: 4
Comment: Good customer service but no local locations near San Bernardino
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Name: J*** Q******
Date: 2021-08-11 17:17:42
Rating: 5
Comment: It was a pleasure speaking Marcos Montanez. He was very professional during my call. He was able to resolve my issue quickly and complete the transaction under 15 minutes.
Name: C******* W*****
Date: 2021-08-04 18:33:59
Rating: 5
Comment: I have been very impressed with the Customer Service at AIS for a long time, and my call to them just impressed me more. I had some questions and April was amazing. She listened, she really understood what I was asking and was knowledgeable, kind and efficient! April completed my requests and I know exactly what to expect next. Then to top it all off, she pointed out some additional coverage we were eligible for. Thanks April and AIS ! Excellent Customer Service!
Name: C******** M*****
Date: 2021-07-19 21:23:59
Rating: 5
Comment: Was very well served by the individual who assisted me. He pursued many policies in order to get me the best price, and was courteous and professional.
Name: B** B**
Date: 2021-07-13 01:23:08
Rating: 5
Comment: Lliz went above and beyond. Great service. No hassle. Saved $1700 on a 6 month policy!!!!!
Name: S***** G*******
Date: 2021-07-09 20:30:43
Rating: 5
Comment: April rodriguez was the nicest warm and very proffessional specialist in assisting us getting proof of insurance to our mortgage loan company, she was fast and very friendly, she shound get a bonus for that or at least she can go home early . Jk. No she really did great, keep up the good work. Its becauseof people like april rodriguez that we as costumers remain happy with AIS.Thank you so much April! Thank you ais
Name: M**** D*****
Date: 2021-06-03 21:39:23
Rating: 5
Comment: Liz was extremely helpful and went above and beyond to get us the assistance we needed
Name: T***** J****
Date: 2021-05-28 18:03:23
Rating: 5
Comment: Ray assisted me today with my auto insurance and her efficiency and professionalism won me over, I wasn’t having the best day and Ray’s cheerful demeanor changed the, I was happy to give my debit card. Please acknowledge your employee for her awesomeness, I hope this sale goes to her!! Thx Ray 💟
Name: S**** D**** r*****
Date: 2021-05-20 16:27:20
Rating: 5
Comment: Ray is the most patient and helpful person Ive met in a very long time. Im not tech savvy, and she made this a pleasant experience! 5 stars!😊
Name: S***** W*******
Date: 2021-04-22 20:18:20
Rating: 5
Comment: Ray is the best! super helpful and amazing at her job! honestly I never leave reviews but she is definitely worth the time to leave one. give this girl a raise!
Name: E***** Z******
Date: 2021-02-17 23:06:49
Rating: 5
Comment: We were looking to reduce the yearly amount of auto insurance my mother-in-law was paying. Our agent April Rodriquez was so helpful and listened to our concerns about the right amount of coverage and she saved us 280.00 a year on exact same coverage from her previous policy. We highly recommend AIS/Mercury Insurance for all your auto & home needs👍🏾
Name: H***** H*****
Date: 2021-01-27 00:29:31
Rating: 5
Comment: Customer service on todays phone call was great. Got the help I needed.
Name: C******** K***
Date: 2021-01-23 00:11:08
Rating: 5
Comment: Nick was very knowledgeable, professional and most of all, responsive. He empathized with my situation, and went out of his way to get the answers for me which I really appreciated. He made my day!
Name: D****** M*****
Date: 2021-01-22 22:04:38
Rating: 5
Comment: Thank you to AIS for helping me with all my questions on my new insurance policy. April made to easy to comprehend my plan. I really appreciate it.
Name: S** S**
Date: 2021-01-20 00:12:32
Rating: 5
Comment: Marcos helped me review my auto policies and get the best rate for both my car and my husbands. Very helpful and great customer service. We felt he genuinely wanted to the best he could do for us.
Name: M** B*****
Date: 2020-07-20 23:06:47
Rating: 5
Comment: Ray was absolutely wonderful, a huge help during this process of renewing my policy in regard to a salvage title. Very helpful, very informative. She deserves a raise.
Name: J*** C
Date: 2020-06-15 21:16:54
Rating: 5
Comment: Ive been using AIS and Matthew specifically for sometime now. Not only for myself, but I have also sent many referrals. Everyone has nothing but good things to say. Matthew is professional, quick to get back with quotes, and knowledgeable about the product selection. Ive been able to save hundreds of dollars a year because of his recommendations. I strongly recommend him for any quotes you may need.
Name: R****** S******
Date: 2020-05-05 20:25:16
Rating: 5
Comment: I shopped many insurance companies both for auto and home and Mercury by far shined. Mathew was very informative and helped me figure out what the best coverage would be for me. April his assistant took all the information needed to apply and was very friendly and patient.It was a pleasure working with Mathew and April and Mercury did have the best rates. I saved lots of money. Thank you to both of you.Bec
Name: D**** E******
Date: 2020-03-17 15:03:19
Rating: 1
Comment: Took too long just to take pictures of a car.
Name: V*** S******
Date: 2020-03-07 01:50:03
Rating: 5
Comment: They really help you
Name: A**** S D****
Date: 2020-02-28 19:31:37
Rating: 5
Comment: I had the best experience speaking with Ivan . He understood my concerns and help me with making several changes to my insurance policy and he answered all of my questions. Thanks Ivan you made my day!!!
Name: a***** e****
Date: 2020-01-25 01:57:36
Rating: 5
Comment: Eren was super helpful. She was very patient and efficient.
Name: r**** r****
Date: 2020-01-24 05:37:32
Rating: 5
Comment: Needed to get insurance immediately and AIS came through! Very helpful and very informative With excellent prices! Highly recommend calling Regina or Virginia.
Name: S******** C********
Date: 2020-01-17 17:46:59
Rating: 5
Comment: Patricia and Armando were great at assisting me with my policy
Name: E*** J*****
Date: 2020-01-11 23:13:00
Rating: 5
Comment: This was the easiest and most pleasurable experience getting insurance! Id been dreading it but speaking with Eren (who has a beautiful name by the way, Erendira Revuelta!), she was so kind and helpful and got me the best policy and rate possible, was very nice and honest, and I was done in less than 20 minutes on the phone! I appreciate all the help!
Name: A****** K******
Date: 2020-01-11 20:10:04
Rating: 5
Comment: Eren was very helpful on the phone! Super easy to sign up for new insurance
Name: K****** T*** A******
Date: 2019-12-27 16:50:15
Rating: 5
Comment: Thank you Patricia Gastelum and Armando Islas for your service. You are very professional and quick.
Name: M*** R
Date: 2019-12-12 02:01:57
Rating: 5
Comment: Extremely helpful and patientEven was fantastic!!!
Name: M***** N***
Date: 2019-12-05 20:05:09
Rating: 5
Comment: OMG Are You Kidding Me (Emphases On ME)!!! I Have NOTHING But Great Stuff To Say Abt. Mercury, Honest, Fair & Extremely Reasonable Prices!! But.....If It Wasnt For Eren Though, Dont Know What Wouldve Went Down In Our Insurance Lives!! Eren Is VERY EASY To Talk To, Very Patient & Has NO PROBLEM Working Every Angle So That All Are HAPPY........I Know I Am!! Thank You Mercury, And THANK YOU EREN!!!! 🧡💚🧡💚🧡💚
Name: J***** T*****
Date: 2019-12-04 23:28:41
Rating: 5
Comment: Fast and great customer service. Patricia Gastelum and Jessica Madriles assisted me
Name: C****** C****
Date: 2019-11-23 01:18:56
Rating: 5
Comment: Life Savers! I scrambled for new car insurance coverage after obtaining a leased 2020 car for my 20 year-old son and saw my premium skyrocket with my AAA Insurance! Carolina Deaver with AIS shocked me by quickly finding an insurance carrier with a much lower monthly rate for the exact coverage I currently had with AAA. Obtaining a quote has never been easier! Thank you Caroline!Ivan Montanez was a delight to work with in finalizing my contract! He is professional, knowledgeable, polite, and patient! He answered all my questions and explained all coverage thoroughly! Best of all, he went above and beyond in assisting me in maximizing my premium savings! I highly recommend starting with AIS when shopping around for car insurance. You will find yourself returning back to them after obtaining quotes from other carriers!All in all, AIS saved me from having to pay a total of $2,760 for the balance difference on my contract by adding the 2020 car on my policy!! A HUGE saving! Not to mention a savings of $200 a month in comparison to AAA!WIN WIN!! I highly recommend AIS and both of these exemplary representatives!
Name: M****** M*******
Date: 2019-11-20 22:21:35
Rating: 5
Comment: Very fast and professional employees!! So determined to go through all the quotes, and plans, April was very nice and polite and very quick to help me with my insurance plan!! Highly recommended for anyone who seeks insurance..
Name: e*** a******
Date: 2019-11-19 00:51:03
Rating: 2
Comment: Not so good customer service
Name: D* H*********
Date: 2019-11-05 02:04:43
Rating: 5
Comment: Ms. Eren was super helpful and efficient in assisting me and I will gladly refer friends and family!! I really appreciate it thanks!!
Name: P**** D***
Date: 2019-11-04 18:11:48
Rating: 5
Comment: It was very pleasant talking to Ivan Montanez. He was extremely helpful, very accommodating and knowledgeable. I was able to get all my questions answered. Thank you!
Name: G***** U***
Date: 2019-10-04 03:42:28
Rating: 1
Comment: They are clearly haviing employees write good reviews here!Want to give them A MINUS 5 star!!!Called for a quote . Was on a NEVER ENDING hold, so I hung up and will remain with my current ins co that actually answers and in a timely manner.I did give AIS benefit of the doubt and tried 1 more time and again never ending hold. I mean really ? Why give someone business and your money when they clearly do not care or value your time. They are getting paid to be on the phone we are not!!!! Unacceptable, worse than bad service!! was no service. Also realized AIS is a broker and not Insurance company anyhow, and it is better to always get insured direct thru insurance company so you dont have that broker fee, which they will add/hide in your premium payment. Just Go direct to an insurance company like progressive or something like I did !!!
Name: M***** B
Date: 2019-09-23 05:59:52
Rating: 5
Comment: I called AIS to add my daughter to my existing policy and spoke with Liz Ortega. She was so kind and professional, she made the process easy, Im so thankful!!
Name: A***** T*******
Date: 2019-08-31 14:26:20
Rating: 5
Comment: Our experience with Ivan Montanez and Matthew Barela were exceptional!! They literally spent hours finding out the best combined coverage for our house, cars, boat and rental appartments. Not only were they patient and dedicated, but made us save significantly for better coverage. We strongly recommend AIS
Name: B**** G********
Date: 2019-08-29 21:21:03
Rating: 5
Comment: Roxy Cardenas and Regina Peterson Made it easy and stress free. Both very informative and helpful during the process. Thank you!Brent G.
Name: p****** m*******
Date: 2019-08-19 17:27:21
Rating: 1
Comment: Horrible service I heard this on the radio accidents tickets no prob the guy was rude to me and discounted my call without telling me did not want to even help me very disappointing false advertisements they will work with accidents. Radio make them sounds like the best in the world. I called when they responded to me no help still.
Name: J*** J******
Date: 2019-08-17 06:07:03
Rating: 5
Comment: I just want to send a special thank you to Patricia Gastelum and maribel Sanchez for there exceptional service they provided for my wife and my family they went over every detail of our policy with my wife and made sure we got the best price I would definitely recommended these 2 ladies and ais for anyone of my friends looking for insurance
Name: J*** G*******
Date: 2019-08-13 23:24:16
Rating: 5
Comment: Great service by Patricia Gastélum. Very knowledgeable and very friendly,
Name: R****** P*****
Date: 2019-08-12 18:35:08
Rating: 5
Comment: (Patricia Gastelum and John Wassink were great!!! Great customer experience!!!
Name: J*** R**
Date: 2019-08-03 00:35:37
Rating: 5
Comment: Eren was great! made everything super easy. i just called and she made everything happen perfectly, easily and above my standards. So greatful i called that number
Name: B***** C****
Date: 2019-07-31 17:40:42
Rating: 5
Comment: I had the best service from Ivan Montanez and Javier Sanchez gave me a good quote and now i have insurance that was much more lower then what i was paying before they both are very patience with me :) thank you again for amazing service!!!!!!!!! :) :)
Name: N**** H*****
Date: 2019-07-26 17:57:26
Rating: 5
Comment: I spoke with Ivan Montanez @ AIS regarding the premium increase I had recently received. He explained that as of May insurance companies across the board were adjusting/increasing rates. Discouraged to hear this and accepting what was being done to my account, without having control, I thanked Ivan for the info and was getting ready to hang up. However, Ivan asked if he could have a few moments to review my account, asked me a few questions, and before I knew it he was able to help me save $390.00 a year on my premiums. Being in the customer service industry myself, I understand how overwhelmed reps can be at times having to performed by numbers rather than by human interaction. Yet, Ivan was very professional, knowledgeable, and prompt, and genuinely sounded like he cared, which made me feel that he was there for me rather than taking a call to quickly wrap it up and hit next. Great customer service! This is the type of service that keeps customers from shopping around and going anywhere else. Thank you Ivan for caring about your customers
Name: V
Date: 2019-07-25 18:04:12
Rating: 5
Comment: I spoke with Erendira Revuelta! She was amazing she answered all my questions and made everything so much easier for me.
Name: J******* R********
Date: 2019-07-18 20:07:29
Rating: 5
Comment: Excellent service! Thank you for your patience and for the information provided.
Name: A***** S******
Date: 2019-07-17 21:28:37
Rating: 5
Comment: Patricia with AIS was great help today with my new auto insurance policy
Name: B***** S**
Date: 2019-07-02 17:42:23
Rating: 5
Comment: Great customer service. Patricia Gastelum was wonderful in finding some past info for me from 6 years ago. THANKS AGAIN AIS!!
Name: C**** �******* H*****
Date: 2019-06-28 02:19:48
Rating: 5
Comment: Ivan Montanez andNatasha Newman are the best. They were able to get me great coverage in a few minutes. Excellent customer service from them both
Name: P******* A*******
Date: 2019-06-14 17:18:17
Rating: 4
Comment: I was there for a little information, and Mrs. Patricia G giving me a good customer service, Im very satisfied with the service. Thank you. Patricia Asprilla
Name: J*** G*****
Date: 2019-06-13 15:26:09
Rating: 5
Comment: My personal insurance policy was a little tricky but Patricia Gastelum was awesome every step of the way and I was able to speak with her every time I called(which I was grateful for). Best rates anywhere. Thanks AIS!
Name: P**** Z********
Date: 2019-06-12 19:06:47
Rating: 5
Comment: Roxy Cardenas has to be the best customer service representative that I have ever spoken too. She was polite, kind, friendly, and most importantly knowledgeable. I had to make some adjustments to my policy, and she was able to do everything along with fixing any additional things that I would have never even though of asking. She was kind enough to look through everything to ensure I am receiving the best price, and making sure that everything is covered. Could not have asked for a better experience. She did everything that I needed, and then additional extra work.
Name: G******* R********
Date: 2019-06-07 20:47:26
Rating: 5
Comment: Patricia
Name: J*** R***
Date: 2019-05-31 00:52:58
Rating: 5
Comment: Eren has the perfect personality for this job. Easy, convenient, and quick. Couldnt ask for better service. Thank you Eren.
Name: E****** S******
Date: 2019-05-29 01:40:01
Rating: 5
Comment: Roxy went to work for me over the phone and found me a great deal, while I sat in the comfort of my own home. Got insured on the spot and within minutes, total cost: $93. Easy as that.While brokers like Adrianas Insurance were charging me $350 to get insured on the spot through them.Thank you @Roxy Cardenas and AIS
Name: J******* G*************
Date: 2019-05-23 17:33:14
Rating: 5
Comment: Excellent customer service! Ivan Montanez did a good job on helping me with my insurance, he made sure I understand everything about my insurance. 5 stars for that!
Name: V***** R******
Date: 2019-05-14 02:51:53
Rating: 5
Comment: Went in to update my insurance and April was able to get me into their preferred program. Kept the same levels of insurance and lowered my rate! Im extremely pleased.
Name: D***** F***
Date: 2019-05-09 23:33:24
Rating: 5
Comment: Worth the time.
Name: A***** A********
Date: 2019-05-06 18:35:05
Rating: 5
Comment: Patricia and Matthew provided excellent service. Made me happy
Name: O**** A***
Date: 2019-05-01 23:14:48
Rating: 5
Comment: Oh man! April was great. Found me a rate i didnt think was possible. Really liked how fast she go back to me too, still waiting on progressive to get back to me from two days ago.
Name: Q******* S***
Date: 2019-05-01 22:55:01
Rating: 5
Comment: April Rodriguez definitely gave me a five stars services, thank you.
Name: r*** c********
Date: 2019-05-01 22:17:29
Rating: 5
Comment: Joe maese & john wassink
Name: A******* J*******
Date: 2019-05-01 19:52:37
Rating: 5
Comment: Excellent customer service👍Thanks April Rodriguez
Name: K****** A*******
Date: 2019-04-25 14:36:59
Rating: 5
Comment: Had to reinstate my insurance and Natasha Newman and Ivan Montanez were super nice and extremely helpful while completing the process over the phone.
Name: j**** a*****
Date: 2019-04-17 20:23:34
Rating: 5
Comment: Joe Maese was so helpful and very knowable I am very happy 😇
Name: C**** C*****
Date: 2019-04-11 22:30:37
Rating: 5
Comment: Patricia from the West Covina option was very helpful at getting me a low rate.
Name: M*** H*****
Date: 2019-04-02 05:22:48
Rating: 5
Comment: I couldnt have asked for a better customer service associate than Patricia Gastelum. My needs were somewhat complicated by several at fault claims and I had been worried about costs and availability for buying a policy. She breezed through it like it was not a problem at all. Her abilities and concerns are becoming harder to find almost daily. I highly recommend anyone looking for insurance to get in touch with AIS and request Patricia as your agent.Mark Henner. Pinole Ca.
Name: G*** B***
Date: 2019-03-22 18:25:37
Rating: 5
Comment: Patricia was awesome! The transaction went smooth. She was knowledgeable, kind, and helpful!
Name: E*** �*** E**** B**************
Date: 2019-03-11 23:48:48
Rating: 5
Comment: Joe made was awesome he helped me understand the process and made it very easy for me to get all I needed thank you so very much.
Name: O***** S******
Date: 2019-03-01 18:40:04
Rating: 5
Comment: Joe Maese was very helpful, patient and very professional along with Jonathan Garcia. AIS has great pricing. Highly reccommend them.
Name: i***** c*****
Date: 2019-02-28 22:19:53
Rating: 5
Comment: Patricia was great
Name: J******* F******
Date: 2019-02-27 22:37:07
Rating: 5
Comment: Joe Maese, was very helpful. He explained everything so well which helped me understand everything so well. Very nice guy
Name: j****** s******
Date: 2019-02-05 21:50:38
Rating: 5
Comment: EXCELLENT Customer service!I called in today and spoke to Patricia regarding the removal of an insured car that we sold and adding a new car to the policy. Despite my not knowing some of the answers to the questions asked to me since my husband usually handles these matters, Patricia Gastelum was so patient and understanding. She even was sweet enough to congratulate me on my pregnancy (8 mos pregnant!). She is a stellar customer service rep. I hope to encounter more customer reps like her in the future if I should need anything. She was an absolute pleasure to work with.
Name: J**** S******
Date: 2019-02-05 20:23:09
Rating: 5
Comment: Had to make a couple of changes to my policy and I was assisted by a very friendly and informed agent by the name of Roxy Cardenas. She was helpful and she had great energy. Thanks for making things quick and easy.
Name: R**** A*****
Date: 2019-01-25 02:48:55
Rating: 5
Comment: Nice and very friendly erendira revueelta
Name: C****** A*******
Date: 2019-01-24 23:30:28
Rating: 5
Comment: Great Service!
Name: E***** R*****
Date: 2019-01-24 21:50:43
Rating: 5
Comment: Cool guy. Very patient.
Name: Y*** :*
Date: 2019-01-21 16:13:24
Rating: 5
Comment: After buying a policy over the phone, I went to this office to get pictures taken of my car. April promptly took the picture, she answered my questions, and reviewed my policy with me.
Name: M*** A*******
Date: 2019-01-18 01:48:09
Rating: 5
Comment: I completed an application for a new auto insurance policy, an I had the honor of working with your Agent, Tim Lewis. He was so polite, and knowledgeable. He kept me informed on everything going on with the application. I would like to say how special my experience of working with him was, he is a very unique person. I know your company is proud of him .Thanks! Mary A. Of Vallejo, CA
Name: S**** P*****
Date: 2019-01-17 02:01:38
Rating: 5
Comment: Patricia Gastelum was very helpful!
Name: M**** C******
Date: 2019-01-15 19:23:35
Rating: 5
Comment: Tim and April gave me an excellent customer service all around. They were very helpful with helping me making the decision on my car insurance, which I’m very pleased with. Thank you both and keep up the great work your doing.
Name: J T (***
Date: 2018-12-21 01:41:36
Rating: 5
Comment: Patricia Gastelum! Excellent customer service.
Name: S**** M**** B********
Date: 2018-12-13 18:16:48
Rating: 5
Comment: Great service and prices
Name: N*** v******
Date: 2018-12-11 21:01:39
Rating: 5
Comment: Ais really helped me out today! Carmen Paez my agent was so pleasant she explained my quote to me very well she was so helpful adding another car to my policy and explaining the cost Im a very happy customer.
Name: A*** G******
Date: 2018-11-29 22:31:12
Rating: 5
Comment: Patricia was great
Name: O***** H**
Date: 2018-11-28 19:25:12
Rating: 5
Comment: First time visit this office. It is actually nice to talk to a Representative in person. Nice and Clean office. Carmen Paez was helping me and she is very patient and detail, explain every questions I had and will have. The best part is she is willing to call the insurance company to find out any possible hold back so I wont get surprise in the mail. Like that the most. Love AIS since moved to CA in 2014 and will continue to do business with them.
Name: D****** K**
Date: 2018-11-13 01:03:17
Rating: 5
Comment: Thanks Joe Maese!
Name: D**** E******
Date: 2018-11-13 00:52:10
Rating: 5
Comment: Carmen Paez provided great customer service helping me make changes to my existing auto policy. I have always received top notch service from them.
Name: b**********
Date: 2018-11-10 00:13:27
Rating: 5
Comment: April Rodriguez helped me make the switch from AAA. She was very helpful and informative. Thanks to her I saved some money.
Name: W**** W*****
Date: 2018-11-09 22:58:46
Rating: 5
Comment: Excellent service!! Patricia and Natasha West Covina office were awesome. Thank you.
Name: D**** J******
Date: 2018-11-09 21:58:59
Rating: 5
Comment: Joe Maese was very helpful with my auto insurance! He was patience and very professional!
Name: M******* Z********
Date: 2018-11-09 04:13:03
Rating: 5
Comment: I worked with Carmen P. today. She was very professional, knowledgeable, and went over and beyond in her customer service. I was very satisfied with the outcome of our meeting. Thank you Carmen!!!!
Name: S**** F*****
Date: 2018-11-07 23:21:23
Rating: 5
Comment: Great service!
Name: M***** S*****
Date: 2018-11-07 12:21:09
Rating: 5
Comment: @Carmen Paez - Thank you so much for being so helpful. It was great talking to her. Highly recommend this location.
Name: J* S*****
Date: 2018-11-06 20:21:24
Rating: 5
Comment: Was assisted today by, Patricia Gastelum. Great rep, very helpful and fast. Was able to add and remove a vehicle with no problem.
Name: J***** N*****
Date: 2018-11-06 17:40:38
Rating: 5
Comment: Patricia was super friendly and super helpful. Nice talking to a good CSR for once!
Name: L**** L******
Date: 2018-11-06 01:18:01
Rating: 5
Comment: I talked to Roxie Cardenas today she made it so easy and fast thank you so much.
Name: A***** R********
Date: 2018-10-23 23:22:25
Rating: 5
Comment: THEY PROVIDE GOOD CUSTOMER SERVICE,VERRY EXPLANATORY VERY POLITE, HAVE GOOD PRICES ON INSURANCE THEY TRY TO WORK WITH YOU I RECOMMEND GETTING INSURANCE THRU A.I.S JOE MAESE IS VERRY HELPFUL AND POLITE FRIENDLY PERSON
Name: D**** M****
Date: 2018-10-09 23:45:18
Rating: 5
Comment: April helped me quickly and made sure I understood my policy well so that I could make the best decision.
Name: R*** Y**
Date: 2018-10-04 16:27:57
Rating: 5
Comment: I was dreading the long awaited call to make a change on our insurances! Got online first and had a base quote to work with. Then called in to the office and got Eren and Joe Maese- who were both very knowledgeable and helpful. The process was quicker than expected and they actually saved us even more money on the policies than we thought we were going to get!! Well worth our time and excellent service on the agent end definitely was a plus! Thank you!
Name: D**** C*******
Date: 2018-10-04 01:31:49
Rating: 5
Comment: When relocating there are a millions things on your to-do list. Jeremy and April Rodriguez made switching my insurance to a new state quick and painless and they saved me SO MUCH MONEY! Highly recommend!
Name: N**** M*****
Date: 2018-10-02 05:17:56
Rating: 5
Comment: Miss Patty and Miss Erin treated me like family. They explained everything to me about my insurance and quoted me my car insurance and my theft insurance at a low cost that was much cheaper than what I was already paying. I recommend them with my eyes closed. They are incredible👍👍
Name: J** S*****
Date: 2018-09-27 16:35:42
Rating: 5
Comment: Was on the phone with Roxy Cardenas today, super helpful and personable. Helped figure out and solve my problem plus save me a little money I much appreciated. Also treated me and my time well. So thank you
Name: D**** O*****
Date: 2018-09-26 18:03:01
Rating: 5
Comment: Carmen is very knowledgeable and kind. She found the ways to help me get the best price for the best policy.
Name: S***** I**
Date: 2018-09-21 23:02:42
Rating: 5
Comment: Joe was great! Very patient and informative, helped a lot, thank you
Name: D****** S****
Date: 2018-09-20 21:06:46
Rating: 5
Comment: Great experience. They are very helpful
Name: R****** u****
Date: 2018-09-18 20:54:19
Rating: 5
Comment: Thank you carmen for great customer service!
Name: A** P******
Date: 2018-09-01 01:24:32
Rating: 5
Comment: Carmen was fabulous! She helped me pick out the best coverage for my family. She is knowledgeable and helpful!
Name: C***** R******
Date: 2018-08-28 00:10:20
Rating: 5
Comment: I just changed to Mercury Insurance and I already know there won’t be any headaches. Erendira & Carmen made this transition nice and easy a couple questions answered and done! They were really helpful and got me the best deal!
Name: D**** D*******
Date: 2018-08-27 17:48:42
Rating: 5
Comment: Joe MaeseI contacted Joe Maese to remove a car from my policy. He gave me such good news today. He saved me about $800 annually on my policy. Joe was the so nice and helpful. Very informed and walked me through every step of my policy. I am so grateful to Joe for all his help. AIS has the best people on board. Thank you again for all your help. Sincerely, David Dietrich
Name: S****** R**
Date: 2018-08-25 00:13:21
Rating: 5
Comment: Received excellent service from Carmen Paez they helped me reduce my insurance cost.
Name: G******** S*******
Date: 2018-08-24 23:58:30
Rating: 5
Comment: Firstly, thank God; Roxana put me on this day, which I am grateful for so much help along with Javier. I resolved that they helped me a lot. I recommend them, thank you very much.
Name: W***** C***
Date: 2018-08-24 23:38:21
Rating: 5
Comment: I was dreading making the call to get insurance quotes. Carmen was great! She checked and double checked all rates to ensure I got the best coverage and the best deal for my family. She made the process painless. Thank you so much Carmen.
Name: E**** H******
Date: 2018-08-23 22:42:12
Rating: 5
Comment: The agent who assisted me in West Covina Patricia Gastélum. Kindness and answer to all my questions
Name: S***** S****
Date: 2018-08-22 22:31:45
Rating: 5
Comment: She is really good ... explain us very nice 👍 I love to come here again ... thanks
Name: L****
Date: 2018-08-21 00:52:02
Rating: 5
Comment: Patricia G. Helped me today and was so friendly and knowledgeable. I appreciated her patience and help.
Name: R**** L**
Date: 2018-08-14 22:56:51
Rating: 5
Comment: Carmen the customer specialist was very patience and informative in helping me look for an insurance in the process. Definitely recommend this location for your insurance needs.
Name: I****** C********** C******** C*******
Date: 2018-08-10 17:50:42
Rating: 5
Comment: This place is Simply the best!! The customer service here is world class. Carmen Paez is a truly exceptional professional, she is very knowledgeable and welcoming. I highly recommend this location to whoever is looking for automobile insurance. Thanks again Carmen for making my insurance needs easy and stress free.Ask for Carmen Paez!!
Name: J***** R***
Date: 2018-08-09 00:25:46
Rating: 5
Comment: Excellent service, their service representative, April, saved me so many headaches in getting my auto coverage reinstated.
Name: B****** C****
Date: 2018-08-08 18:28:56
Rating: 5
Comment: Moving from AZ to CA my previous auto insurance company was going to double my rates for the same coverage. AIS helped me find a company that would maintain my same coverage level for $600 less on 6 mo premium. Well worth checking them out.
Name: D****** C****
Date: 2018-08-04 01:41:01
Rating: 5
Comment: I expected to pay more but I paid less! Exceptional customer service! Wow, what an experience!
Name: �*
Date: 2018-05-07 00:23:14
Rating: 5
Comment: Very good insurance service agency~
Name: C****** P*****
Date: 2018-05-02 20:38:22
Rating: 5
Comment: Today I went to the office and Roxy treated me very well, she is very kind, I had a very good experience
Name: s************** a*********
Date: 2017-07-24 20:31:58
Rating: 5
Comment: Really professional service by Shawn Ballard and Roxy Cardenas. They both has provided the good quote within minutes and completed the process very smooth. I appreciate their service and I recommend to reach them for hassle free service.
Name: J*** G***
Date: 2017-02-12 03:58:40
Rating: 3
Comment: Its insurance. What else is there to say?
Name: L** T (**********
Date: 2016-10-05 02:01:26
Rating: 4
Comment: Took my car in for pictures and was in and out very quickly.
Name: B**** R
Date: 2016-07-21 19:34:48
Rating: 1
Comment: The woman who was supposed to be helping me was a total flake I couldnt wait to drop em and she couldnt read,write or spell let alone listen to my request.
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Name: M*** S**
Date: 2022-11-18 19:20:14
Rating: 5
Comment: I talked to them on the phone they were very nice they explained everything well and all is good