All Surface Restoration in Rochester

Review №1

2022-08-13

Stamped concrete services. After several months the patio is not shiny and has white stripes(blushing).Contacted Mario about the situation and he blamed the last company we used 2 years ago.After a back and forth texting conversation he offered to come out and put a solution on the patio.I decided I do not want him to touch the patio. He will not take responsibility his employee put the sealer on too thick . It was bubbling after the sealer was put on. There were puddles of sealer and missed areas on the edge of the patio. Another employee did come out and fix the issues, in fact Mario came out also.In my opinion Mario did not take responsibility for his employeesworkmanship.The cost for this job was $1,200 for a small front patio of exposed aggregate and a stamped concrete back patio. Its a lot of money and the outcome is not what was promised.I do not recommend this company.

Review №2

2022-08-14

Great website and very quick response time. Our estimate was received same day. It was detailed and informative with sand samples included. The cleaning, sanding and sealing process has brought new life to our once dull brick pavers.

Review №3

2021-08-16

Paid Mario 1400 to wash and seal my patio. He put no sealer on the patio and told me it’s “invisible”. Lol. Sure is Mario like invisible almost like you didn’t put it on. I have a surveillance recording of when he was here putting on the invisible sealer. Funny you couldn’t see him put it on either. Must be magic. There are many other companies out there that are cheaper and do a better job. I will be posting before and after photos of his work compared to a professional company.

Review №4

2018-03-17

We have been using All Surface Restoration since 2003. They always exceed our expectations with their quality work. Very professional from start to finish. The estimate is very clear and detailed. We are always kept up to date with scheduling which can sometimes be tricky with the weather! The workers are mindful of the surrounding landscape and neat with their work and clean up. Our brick paver driveway looks fantastic. Mario the owner goes above and beyond to ensure the job is done to our satisfaction each and every time. Its nice having a company thats been around for so long that you can trust to do a good job.

Review №5

2019-06-27

I have a large 10 year old brick paver driveway/patio. It was starting to look very dirty and weathered and all of the joint sand was gone. It was very frustrating to see it look like that. I did a lot of research and settled on Mario and All Surface Restoration. Mario provided a very professional quote and answered all of my questions. The crew completed the job last week in a timely manner and I am extremely satisfied. The crew was very professional and the polymeric sand and stain cleaner used were very good products. My 10 year old paver driveway looks brand new again and I would 100% use All Surface in future and would highly recommend them.

Review №6

2020-07-13

Mario and his team cleaned and sealed out back patio and did an awesome job. It was no small task as the previous owners didnt do a great job of taking care of it and we inherited a moss covered faded train wreck. We were impressed with the company from the start. After submitting our online request for a quote they were out within 24 hours. They were able to recommend a grout/sand filler for between the pavers and a wet sealer than really brought the brick back to life. The 2-man team that came out for the job were quick and efficient and friendly. We also explained we were in a bind having to host a last minute Baby Shower that weekend thanks to COVID. They seemed generally concerned and help ensure the project was completed for the event. After the patio settled a few holes appeared in the filler sand/grout and I called and left a VM on Saturday morning. I received a call on Monday afternoon and they were out to patch the spots.Ive always been wary of getting companies/contractors for work since I feel like you hear more horror stories than good ones. But we couldnt be happier with the process, communication and results.

Review №7

2017-09-12

Sad- this was the second time we used Marios company. They did a good job that is why we gave them more business. This time they removed all my furniture off my 2nd story deck and refused to put it back after the job was done. I even gave Mario $20.00 to take my grill down since he was going to just leave that on my deck while they did the work. When we called to ask when they would be back to put the furniture back on the deck Mario lectured me about his contract and how its my responsibility to put it back. I asked why he didnt just leave it on my deck and Mario said I didnt want to ruin your furniture. Really! You were willing to ruin my BBQ and Umbrella you left on the deck- How about tarp the deck furniture and leave it alone- you lost a customer and referrals from us for life over a very small customer satisfaction issue. It will cost you way more than the time you told me you would lose coming back to move the furniture. Poor customer service- PS why dont you be transparent with the customer and put a fee in your contract for moving the furniture back vs. just doing it! We would have paid you to move it back-

Review №8

2018-06-18

I was lucky to have found All Surface Restoration a few years ago online. Reviews were great. But after the prompt response from owner Mario, and the fantastic job his crew did on my paver horseshoe drive, I am now a repeat customer. Ive had other companies in the past who had done terrible jobs....killing alot of grass and horrible results. ASR made my drive look brand new. I have since had my back paver patio resurfaced and after several years, the front drive redone. Mario has the attitude that customer satisfaction is a priority....an attitude few companies today have. I cant say enough about ASR. High standards, professional and honest. Great company!

Review №9

2019-07-10

Marios team finished our patio resand yesterday. Some delays because of all the rain but they did a beautiful job. Workers were careful of our landscaping and hot tub. Would highly recommend them.

Review №10

2016-06-01

The cleaned and stained my brand new porches. They did the 1st porch very nicely. However, the second (larger deck) was terrible. They had uneven stain pool in areas and the deck was noticeably discolored. They had to come back and apply a second coat, which further worsened the problem because they again applied stain to 400 sq ft in less than 10 mins. So again, the stain pooled and I had very uneven patches. Mario is not a responsive person and tried to convince me that it would be fine and that in time the deck would wear even. After several requests, Mario refused to come out and see the poor work his employees did. I had to have a professional come and strip the coats that all surface applied and reapply an even coat of stain so that my deck was useable again.