Alsop & Associates Insurance Agency Allstate Insurance

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Name: D**** L****
Date: 2024-03-25 17:20:52
Rating: 2
Comment: Highly disappointed in my homeowners insurance, I have moved my car insurance because I was disappointed with the renewal process for missing one payment due to a good reason and was told I was okay but that was not the case. The homeowners on the other hand I am going to be looking for better insurance because I am extremely disappointed in a broken water pipe that flooded my house and being in good hands was not an option they denied the claim and refused to pay for any of the repairs so $23,000 came out of my pocket, and when I asked the insurance adjuster well why do I pay for homeowners insurance as well as the deluxe package her response was I dont know not what I want to hear from my insurance company

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Name: K**** K*******
Date: 2024-03-13 01:14:15
Rating: 5
Comment: Whenever I have needed to contact them they are always helpful and friendly.

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Name: M****** M*******
Date: 2024-03-09 18:12:05
Rating: 5
Comment: They are very responsible and fulfill their responsibilities in caring for everyone.

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Name: M***** L****
Date: 2024-02-27 17:49:24
Rating: 5
Comment: Always very servicial. Good and always friendly customer service.

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Name: D** J**** M****
Date: 2024-02-27 07:53:34
Rating: 5
Comment: Excellent service from Maila Castro!She was caring, precise, understanding, and informative to me when I needed help all the time, especially today. Yes, I will recommend Allstate Ins. to others with a score of 10 very likely

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Name: T** p******* r*******
Date: 2024-02-24 02:00:27
Rating: 5
Comment: Jose, my sales rep and adviser is very knowledgeable and hands on. Every time I call him, he either answers the phone or returns my call immediately. He handles all procedures and advises my on all my options. He makes calls to to expedite my repairs and prepares loaner calls for my arrival. Ive recommended him to ALL my friends, family, coworkers and anyone that asks me about my experiences with insurance companies.

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Name: C******** R*****
Date: 2024-02-20 04:17:15
Rating: 5
Comment: Friendly helpful and convenient service every time.

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Name: j*** h*****
Date: 2024-02-16 19:25:42
Rating: 5
Comment: Exceptional

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Name: M*** H*****
Date: 2024-01-26 00:25:07
Rating: 5
Comment: They have been our insurance carrier for years. Unfortunately we had a water damage recently.We called with the claim and they were great. Very responsive and help us become whole again. They made it easier to get through a difficult time.

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Name: L**** M F******
Date: 2024-01-03 18:11:09
Rating: 5
Comment: Every time a have a question they are available to answer it regardless if they are not my agent.

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Name: b** j*******
Date: 2023-12-11 18:12:37
Rating: 5
Comment: Very patient and concern

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Name: J******* S****
Date: 2023-12-04 06:18:45
Rating: 1
Comment: Horrible communication from these guys.

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Name: D**** M******
Date: 2023-11-26 20:54:11
Rating: 5
Comment: Easy to work with, professional and knowledgeable.

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Name: R***** S*******
Date: 2023-11-23 16:16:24
Rating: 5
Comment: Received information to understand rating on auto policy and why upcoming increase for homeowners policy will be most likely. The information was informative. Professionalism was apparent.

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Name: C******* J*****
Date: 2023-08-27 05:19:11
Rating: 5
Comment: Good service. Very understanding

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Name: L***** S******
Date: 2023-08-22 18:55:00
Rating: 5
Comment: Excellent attention to my policy needs

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Name: K** S
Date: 2023-06-27 00:27:57
Rating: 5
Comment: They take care of business

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Name: r**** a******
Date: 2023-06-21 20:18:16
Rating: 5
Comment: They are very helpful people.

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Name: B***** H********
Date: 2023-03-28 18:04:55
Rating: 5
Comment: Amazing customer service. Prompt, understanding, and polite. Great discounts.

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Name: C***** C*****
Date: 2023-03-17 19:09:21
Rating: 1
Comment: The ladys working in this office are a very rude and have poor customer service. If your looking to get allstate insurance definitely call another office.

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Name: J****** M****
Date: 2022-12-25 18:14:33
Rating: 5
Comment: Friendly, personalized service to get you all the coverage you need at the best rate.

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Name: C**** H*******
Date: 2022-11-08 18:01:42
Rating: 5
Comment: So fare so good all around no issues. Using the app is a PLUS, BEEN a customer for over a few years no problem very satisfy with the full coverage rate given highly recommend trying this company for your insurance need.

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Name: P***** I****** M*****
Date: 2022-10-08 15:15:36
Rating: 5
Comment: We have been clients for decades and would definitely recommend

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Name: V******* F******
Date: 2022-10-04 15:33:06
Rating: 5
Comment: I really like Allstate because they help me when I had my car accident immediately, thank you Allstate ♥️

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Name: J****** V*****
Date: 2022-09-30 16:27:33
Rating: 5
Comment: Amazing service, they really listen and pair you with the right thing for you.The follow up and timeliness is appreciated as well.Ive gone through nightmare after nightmare with insurance companies and Alsop and Associates listened to all my concerns and addressed them to come up with a plan that worked best for me!

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Name: S***** D*****
Date: 2022-09-09 00:20:04
Rating: 5
Comment: They are always helpful when I have questions!

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Name: C**** D*****
Date: 2022-08-23 00:49:51
Rating: 5
Comment: They are good and helpfulgood job

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Name: f******* 1**
Date: 2022-07-17 00:04:53
Rating: 5
Comment: Alsop Allstate Insurance is always there over the years to help us.They are a great company that really believe in customer service and are always there for us. Very Happy to have our policies with them. Thanks Everyone.

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Name: C*** V**
Date: 2022-07-11 02:56:13
Rating: 4
Comment: Your agent was very professional, did exactly what I asked for in a kind and pleasant way.

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Name: S**** G*****
Date: 2022-06-17 00:48:10
Rating: 5
Comment: On top of things!! Ive always had a great experience with Allstate handling insurance on all my properties. Would definitely recommend using this office with its great team!

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Name: G******* O*****
Date: 2022-05-16 02:18:38
Rating: 4
Comment: I continue being very satisfy with the logistics of Alsop services, product and competitive prices. I had renters insurance service with Alsop and Associates for 4 or 5 years and my experience was so positive that since then, I have added auto and earthquake also.I will say that my first agent was the perfect match to work with she was attentive, courteous, reasonably easy to connect with by phone or email and I felt welcome upon contact. My original agent was changed about 2 or 3 years ago. Although, Im still very satisfy with the products and prices Alsop provides, my interacting with the latest agent is not as smooth. My responses to phone inquiries arent as quick. I am sure the agent is trying her best to be attentive to my need but I find myself feeling rushed, at times not comfortable asking questions because what I perceive as intruding in the agents work. However I continue being very satisfy with the logistics of Alsop services, products and competitive prices and will recommend them highly for reliability.

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Name: H***** C******
Date: 2022-04-23 04:19:33
Rating: 5
Comment: Been with them for years,always responsive and assuring.

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Name: S***** G*******
Date: 2022-03-01 20:17:46
Rating: 5
Comment: Good customer service, affordable insurance for my car and rent insurance. Recomended!!

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Name: L** Z*
Date: 2022-02-21 03:41:37
Rating: 1
Comment: Worst insurance company ever. This female agent told me that I cant have my husband in my policy... have you ever heard such a thing? Lol what a joke.

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Name: V******
Date: 2022-02-02 00:53:05
Rating: 5
Comment: They have been there for me for years.

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Name: D**** L******
Date: 2021-12-11 00:41:42
Rating: 5
Comment: They call and check on me and looked over my policy to make sure I was covered enough for the dwelling on my house and my car insurance has enough coverage on it too.

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Name: L**** T******
Date: 2021-07-19 00:38:27
Rating: 5
Comment: Before I chose Alsop I was with another insurance. My record and my wife’s record is clean for over 20 years. My insurance kept going up $20 every six months. I have not had an issue with Alsop to date.

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Name: D**** G********
Date: 2021-06-26 05:44:49
Rating: 5
Comment: Friendly and polite. Great service always keeping me updated with the services they provide.

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Name: P**** D***
Date: 2021-06-19 02:06:15
Rating: 5
Comment: Alsup & Assoc are professional in their working with people. They are also efficient.

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Name: K*** T****
Date: 2021-05-25 00:10:02
Rating: 4
Comment: Good insurance office and staff. I have been with this agent for many, many years and am very happy with their service.

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Name: J*** T*******
Date: 2021-03-28 03:55:01
Rating: 5
Comment: Ready to help at any time at very professional

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Name: S******** B******
Date: 2021-01-13 02:18:13
Rating: 5
Comment: Amazing. Take the time to explain your coverages and help you understand what you are paying for.

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Name: k****** p****
Date: 2021-01-11 19:35:36
Rating: 5
Comment: 100% satisfied. Alsop is the best. I highly recommend.

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Name: S*** M*****
Date: 2021-01-07 21:50:43
Rating: 5
Comment: I work here

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Name: S*** M*****
Date: 2020-12-23 17:43:06
Rating: 5
Comment: Great customer service, all employees work well together to get the job done. Great team

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Name: D** F****
Date: 2020-12-04 15:55:35
Rating: 5
Comment: Best P&C and financial services agency in the desert

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Name: D**** G*******
Date: 2020-10-25 16:03:21
Rating: 4
Comment: Alsop has replaced ownership of the John Boulware office. Response to my needs has been as expected, however, my needs have been small. I will reserve judgement for when I need them for a major incident.

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Name: R****** B*********
Date: 2020-10-14 16:22:00
Rating: 5
Comment: We had issues about my price at first, but we came to an amicable agreement. Without any lapse in coverage. I was impressed with their professionalism!

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Name: R****** P******
Date: 2020-06-26 17:32:47
Rating: 5
Comment: Good

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Name: H**** E******
Date: 2020-06-18 01:22:08
Rating: 5
Comment: My Husband and I have been with Allstate for at least 20 years. We have never had a problem. The girls in the office are professional and friendly. John the owner is great.

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Name: T**** D****
Date: 2020-06-14 02:13:53
Rating: 5
Comment: We have been with allstate for years, always took care of us whenever we had an issue. Everyone has always been kind and responded without delay. We will be continuing with allstate in another state. Thank you to everyone at Alsop, you are much appreciated!

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Name: T***** T******
Date: 2020-03-11 16:24:42
Rating: 1
Comment: I DO NOT recommend this insurance company for anything. They lack effective communication between their departments, dont maintain their records straight and dont listen or care about their clients needs and concerns. They lack heart and compassion.In the 43 years that i have been driving, I have NEVER had a ticket, and the accidents that Ive had, have NOT been my fault. I am retired from a work injury and am now disabled. Im on a fixed income and get payed once a month. My payment is withdrawn the third week of the month when funds in account are low as it is, as my pension is not much.Last week, ....not only did they withdraw my payment of $121 ......they withdrew $170 plus..... Since my policy was rewritten, in December, accounting apparently wasnt notified. I really needed those extra $49 this week for food since I budget down to the penny. I called this office with my concern and had to call them back the following day because they failed to return my call with an answer or solution. I asked if they could return the extra money they withdrew because i needed money for food for the week, and I was told that would be impossible. I dont even have enough to buy Top Ramen from the 99 Cent store!!!Get this!!!!! My payment is $121 a month.....they withdrew $170....a difference of $49....I was informed that since there was a mistake with my withdrawl, all theyre going to charge me is $103 next month.....NOW...Im no mathematical genius, but wouldnt the $103 plus the extra $49 that was taken add up to $152???....... Why would I pay $152 when my payment is $121?? Thats a difference of $31.....Why would I want to pay. an extra $31 on a monthly policy of $121? Who makes up these rules? Obviously this company needs lessons in honesty and better business practices!! Not to mention math skills!!!!I DO NOT RECOMMEND THIS COMPANY AT ALL!!!!..... NOT ANYMORE.....IM CANCELING THIS POLICY AS SOON AS I RECEIVE MY PENSION CHECK. I got a better deal with another insurance company. Better coverage, plus roadside assistance, rental car, and a much better rate. Ill be starting with them this Friday.Ha!!!! To think I went to high school with the owner!!!! LOL!!!! Youd think Id get better service.UPDATE......March 11,2020I received a refund of $22 today. They withdrew $170 for one months insurance. I cancelled my policy after one and a half weeks, AND ALL I GOT BACK WAS $22 !!!!!THAT WAS AN EXPENSIVE ONE AND A HALF WEEKS WORTH OF INSURANCE!!!!SO GLAD IM RID OF THIS COMPANY. NOTHING BUT THIEVES!!!!!DO YOURSELVES A FAVOR AND AVOID THEM!!!💩💩💩💩

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Name: L**** S****
Date: 2020-03-08 16:40:17
Rating: 5
Comment: I often compare rates, and Allstate is ALWAYS best price, best coverage....and very important, BEST SERVICE. Allstate customer for over 30 years.

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Name: M*** A******
Date: 2020-03-08 02:51:04
Rating: 5
Comment: The staff is always friendly and personable. They are always eager to accommodate you!

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Name: S**** S
Date: 2020-02-28 03:09:13
Rating: 5
Comment: Hit a snag last year with policy maintenance and the staff fixed the problem in record time resolving the issue. I was so pleased, great job.

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Name: O*** R******
Date: 2020-02-20 04:11:26
Rating: 5
Comment: I have been with Allstate since 2017 and the prices are really great. I have never had a problem with them. The office I go to is in Apple Valley and the people there are always willing to help out with any questions you have. I would recommend them to anyone looking for Insurance. I give them a 5 star.

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Name: K** S******
Date: 2019-12-26 20:14:58
Rating: 5
Comment: Quick response time, thorough, efficient, and very polite.

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Name: g***** c******
Date: 2019-11-28 07:45:18
Rating: 5
Comment: This is the best company I have ever been with. They really take care of business, and best polite agents!

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Name: K**** C*******
Date: 2019-11-23 02:27:14
Rating: 5
Comment: The best you can have always count on Allstate kind helpful professional dont know what I would of done with out them thank you Allstate

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Name: J*** B*******
Date: 2019-11-03 16:52:12
Rating: 5
Comment: Been with Allstate for many years and couldnt even eke out a complaint. Ive looked at other insurers on line who say Compare us to..., and Allstate is always one of them. And they never best Allstate. I had an accident some years back. Terrifying experience. So many things that have to be done, and I didnt know how to do any of them. The Allstate guy said Dont worry. Thats what were here for, and they took care of absolutely everything. Keeping me up on everything all the while. These folks are the best.

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Name: p***** A****
Date: 2019-11-01 00:53:40
Rating: 5
Comment: My family and I have been with Allstate for many years. We love them as well as their service and costumer Service. They are the best!

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Name: G*** W*********
Date: 2019-10-26 07:14:19
Rating: 5
Comment: Easy to work with and efficient!

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Name: H**** S****
Date: 2019-10-18 22:09:07
Rating: 5
Comment: I have been for sometimes now an allstate customer for at least 25 years now the truth is i always depended on them & trusted my cars & my home with themi know i can get cheaper rate if i shop aroundbut i also know i can never get the cheaper peace of mind that comes with it..thank u allstate for been part of our family..

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Name: s***** r***
Date: 2019-10-16 00:20:01
Rating: 5
Comment: I have said it before so i will make it brief..the experience has been awesome and if geico treated me the way Charmaine treats me i would still be with geico...simple

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Name: D**** T*****
Date: 2019-10-14 14:37:17
Rating: 5
Comment: This agency is ALWAYS providing excellent service!

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Name: D**** I*******
Date: 2019-07-15 16:20:40
Rating: 5
Comment: Always ready to explore how to contain costs. Very serviceable and friendly.

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Name: J***** O
Date: 2019-07-09 23:23:31
Rating: 5
Comment: Long time relationship with this agency. Always been friendly and helpful on the rare occasions Ive had to call them over the years.

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Name: J** H*****
Date: 2019-07-08 22:31:49
Rating: 5
Comment: Weve always had wonderful experiences working with Alsop & Associates. Danielle Self usually helps with all our policies, and she is incredible.

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Name: C**** C*******
Date: 2019-05-23 01:17:12
Rating: 5
Comment: The Alsop Agency staff treats their customers like family. Easy to reach, easy to talk to and their rates are easy on the pocketbook. Questions are answered in a timely manner.

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Name: A**** B*****
Date: 2019-04-30 17:25:28
Rating: 5
Comment: Very professional, friendly and always prompt response to questions and call backs.

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Name: V**** S******
Date: 2019-04-21 16:57:52
Rating: 5
Comment: Allstate has been a Stellar Insurance Company.

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Name: E****** O P*****
Date: 2019-04-19 21:25:11
Rating: 3
Comment: Very low direct contact with the customer. I made a request three months ago and up to date has not been responded. Basically I don’t have tickets and car claims two years ago and the monthly payment continues being the same.

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Name: M***** M*****
Date: 2019-04-13 17:01:47
Rating: 5
Comment: Had Allstate for many years. A few years ago ago I submitted a claim and pleased to tell you that they were very helpful. If youre seeking information on coverage...give them an opportunity to do business with you.

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Name: J***** H*******
Date: 2019-04-04 22:59:21
Rating: 5
Comment: They always respond quickly to my concerns and are very kind and personable. I highly recommend this company. In fact, if asked, I refer them up here in Lake Arrowhead!!

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Name: s******* m***
Date: 2019-01-25 23:46:51
Rating: 5
Comment: This branch has been very professional when providing my insurance needs. The staff is phenomenal and they get things done in a timely manner. There is an agent by the name of Misty that is a total rockstar. She thrives in the meaning of customer service!

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Name: J****** F****
Date: 2019-01-16 02:29:51
Rating: 5
Comment: Insurance is not something most people care much to deal with myself included but I wanted to take a moment to say thank you to Allstate, particularly my agent Tina Rivas. She is always extremely helpful with any questions I have and quick to respond. Upon renewal she always provides me with multiple options and is able to provide information to the benefits of each so I feel like Ive made the decision best to suit my needs. Thanks again!

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Name: T****** E*****
Date: 2019-01-03 02:07:58
Rating: 5
Comment: Helpful very nice ladies I went with Allstate but not them and theyve still helped me out twice. Give him a call get a quote might be surprised and they seem to be very motorcycle friendly and also have medical on motorcycles were a lot think more of themselves and not their customer so I was highly impressed better coverage medical and a cheaper rate than what I had. Thats why I went with Allstate

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Name: D***** S******
Date: 2018-12-13 18:27:54
Rating: 2
Comment: Since acquiring this Agency from my last agent, I see they have no interest in me whats soever. Ive sent emails to Alsop, I reviewed them unfavorably on all their feeds, and still have never received a call from anyone wondering why I am dissatisfied! Perhaps I need to find an Agent that can answer my inquiries!

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Name: D***** E*****
Date: 2018-11-16 15:00:12
Rating: 5
Comment: Great Place Of Business so Glad We Decided On Allstate!!! Even more Happier With the Location We Went To Thank You Guys!!!

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Name: J*** S******
Date: 2018-10-25 01:53:19
Rating: 5
Comment: Great home town insurance office. I like when I can actual go and talk to someone.👌👌

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Name: A**** C********
Date: 2018-09-29 02:17:08
Rating: 5
Comment: This Allstate office is a 5 star operation. The customer service is exceptional good. I’ve been with Allstate for over 20 years. This Alsop company is the best. I have multiple houses and vehicles and they are all with Allstate. I also have earthquake insurance too. See Dylan. He will help you out with your insurance needs.

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Name: S**** H*******
Date: 2018-09-26 18:30:07
Rating: 5
Comment: Have been with Allstate over 20 years for auto, home and earthquake. We recently asked Dylan to review our auto policies, and he was able to save us some money. He was competent and resourceful. We have referred several friends to speak to Dylan at Alsop & Assoc.

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Name: m**** g****
Date: 2018-09-07 22:12:43
Rating: 5
Comment: Wanted to thank Danielle and everyone at the office for all their help. Great agency to do business with keep up the good work!

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Name: K***** M********
Date: 2018-09-06 19:07:26
Rating: 5
Comment: Customer service is outstanding. I called to add my new husband to my policy and was able to receive additions to my policy for almost nothing and received a discount! Would highly recommend!

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Name: J*** H***
Date: 2018-09-05 22:13:10
Rating: 5
Comment: Danielle and Sandra, and the rest of the crew here, are all wonderful. Theyve gone out of their way to make sure that my policy is right for me and to tackle any issues Ive encountered.

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Name: V******* S*******
Date: 2018-09-05 18:05:27
Rating: 5
Comment: Getting the right coverage at the right price and walking out feeling like you made an informed decision is short of what I felt after Maria help me set up our auto and accidental insurance. Thank you Maria! definitely going back for my insurance needs.

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Name: M******* B****
Date: 2018-08-27 18:00:44
Rating: 5
Comment: Misty Torrez is the best agent. She goes above and beyond for her clients. I have referred several people to her and they have always been extremely happy as well. She has always been willing to give me great advice on insurance questions. She gives you the best rates and does everything she can to save you money. I will continue to use Misty and am so happy to have found her.

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Name: H***** C****
Date: 2018-08-14 20:21:49
Rating: 5
Comment: Danielle and crew are/were very helpful in getting us both house insurance and car insurance. Highly recommended.

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Name: C******** L* B****
Date: 2018-08-09 05:35:10
Rating: 5
Comment: Tina Rivas is truly the most genuine insurance agent that I’ve ever had. She bundled my car and renter’s insurance in order to ensure I had a better deal than in the past. If I ever have any questions about my plan then she, without hesitation will answer them thoroughly. If ever in need of someone as amazing as her as an insurance agent then give her a call!!

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Name: D***** G
Date: 2018-08-06 18:29:23
Rating: 5
Comment: Great service! The girls are very helpful and knowledgeable! Had a recent accident and they were very helpful when it came to making the claim. They answered every question I had and made sure I was taken care of and i got my claim started and finished correctly. Hands down an excellent place to get insurance!

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Name: J**** G*******
Date: 2018-08-04 00:51:51
Rating: 5
Comment: If you want an agency that really cares about you look no further. Tina Rivas helped get me all taken care of with my motorcycles and cars. If youre looking for an agent you can depend on ask for Tina!

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Name: K*********** 4*
Date: 2018-08-04 00:35:15
Rating: 5
Comment: I have never been happier with an insurance agent and company. Tina Rivas is amazing at what she does and really has the customer best interest at heart. She helped me bundle and save money on my auto, home and life.

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Name: L**** D****************
Date: 2018-01-31 15:35:27
Rating: 5
Comment: Ive had an auto policy with the Alsop and Associate office of Allstate for decades and have always found every member of their team knowledgeable and helpful.Now that my home owners policy has moved to the very same office, I have found the very same helpful, knowledgeable quality in my home insurance agent.

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Name: N****** C******
Date: 2014-01-24 21:13:01
Rating: 5
Comment: We just purchased a home in Mt Baldy. Getting fire insurance in this area is very difficult, but Danielle was so incredibly helpful! She was very prompt in her responses and answered every question accurately and with confidence. When we discovered we also needed flood insurance at the last minute, she magically made that happen for us too so that we could close escrow. We are very happy with their service!

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Name: D**** D********
Date: 2014-01-08 19:23:57
Rating: 5
Comment: Great company, good service and nice professional people. Sylvia is really helpful!!!!

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Name: W***** C*****
Date: 2014-01-06 17:42:57
Rating: 5
Comment: I have been a customer of this Allstate office since 1989. We presently have two cars and three homes insured with them. They have great customer service with knowledgeable and friendly associates. Whether in person at their office or over the phone the service has been the best!

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Name: B**** K*****
Date: 2014-01-01 01:31:56
Rating: 5
Comment: In late October, I decided to change my auto insurance to Allstate. My Agent is Danielle Self. Working together with Danielle was easy, and flawless. Danielle made it easy for me to choose my coverage and needs for my new policy. The coverage I currently have is much better than my previous insurance and I save $50 a month. Allstate has been very professional and has followed up with me as I settled into my new policy. I am very happy that I made the change and am proud to know that I am in good hands with Allstate! Thank you Danielle!

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Name: M**** B******
Date: 2013-12-31 19:09:11
Rating: 5
Comment: I am pleased with the superior service that Allstate has to offer, always with a smile and prompt to answer any questions not to mention the great rates. I would recommend them to everyone. Thank you Sylvia!

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Name: H**** D
Date: 2013-12-27 19:19:16
Rating: 1
Comment: This is the worst insurance agency I have had in my 45+ years driving. They dont care about their clients. All they wants is your money. Allstate charged me with an at fault accident that should have been a comprehensive claim. I hit a truck tire tread on the freeway because I couldnt swerve out of the way due to traffic all around me. When I got my renewal notice It went from $789.16 for 6 months to $1415.20 for 6 months. Mind you the claim to fix my bumper was a total of $650. When I talked to the insurance commissioner he said that it was up to their decision whether or not to call it at fault or comprehensive. Your in good hands with Allstate.They chose to make more money instead of helping their clients. The real kicker was went I went to the office to cancel my policy, they acted like they didnt care that all my insurances went up, costing me more than $1000 every 6 months. Sign this receipt and were done. Not even were sorry or thank you for business. Alsop insurance is not worth you business. They dont care about you only your money. I gave them 1 star but wish it could be 0