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Amazon Apartments in Muskegon

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Phone: +1 231-725-0040
Site: http://www.amazonapartments.com/
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 3.6

46 Reviews for Amazon Apartments 2023:

Review №1

2021-11-17

I’ve lived here 14 years now and just found Amazon Apartments about a year and a half ago. Great place. Love old buildings. The entire staff is great to work with. Love the place.

Review №2

2021-05-10

From the initial tour to the lease signing, the office staff was helpful and accommodating. Maintenance was quick to address requests. The apartment was so clean when we moved in, my vacuum had hardly any dirt after I did my own initial cleaning. The views from our apartment are awesome and the location downtown is great!

Review №3

2021-03-10

BEWARE! UNSAFE LIVING CONDITIONS!If zero stars were an option I would have chosen that. If you enjoy lack of security, lack of trust, lack of safety, and paying for vandalism you will love it here! Cars being broken into, Cars having Catalytic Converters sawed off of them, Paying for parking tickets because the apartment doesn’t have enough parking and doesn’t communicate with the city of Muskegon regarding new city ordinances. There are signs on the exterior of the building stating “WARNING: This community is being monitored by a surveillance camera” to a person with an ounce of common sense, they would figure that there would be cameras on the outside of the building. NO CAMERAS EXIST! This apartment is run with a false sense of security. My car was vandalized twice, and the local PD told me both times when they conducted their vandalism report to ask the apartments for access to their security cameras to investigate these crimes. The local PD also thinks that there are cameras on the exterior of the building because of these exterior signs. I was shocked to get an email back from the apartments stating that there are no cameras on the outside of the property, and that those signs are to indicate that there are cameras on the inside. When my car got vandalized for the second time it took 8 days for a response by the apartments, which once again they replied that they have no cameras on the outside. They tell you “lock your doors” “be more careful” Both instances I was parked in their approved parking lot. The disregard for their residents safety cant be stated enough. When you personally go through these instances and all you get back is a “lecture on safety” without any real interventions, it shows you the true character of this apartment complex. My advice is that the safety of yourself, your family, and those that come and visit will be at high risk if you come and live here. If my unfortunate examples didn’t provoke an action by this apartment complex, nothing will.

Review №4

2019-05-13

Beautiful apartments! Spacious and great floor plans! Perfect location downtown and there is a beautiful view from the 4th floor!!! Had a tour of the property within 2 days of contacting the leasing office and found the apartment we wanted the same day. Came back within a few days to sign our lease! The property manager did a fantastic job getting us in as quick as possible and meeting our needs. Everyone that works here is great and very nice! Great place to live!

Review №5

2018-04-05

I have lived in The Amazon Apartments for a year now in a 2 bedroom. The apartment is very spacious! New management was absolutely wonderful and reliable. Great staff as a whole too! Hayley, the leasing agent is very knowledgeable and helpful! Very friendly, welcoming gal. Overall a great place to live! A lot of amenities as well! I would highly recommend this complex.

Review №6

2018-07-13

I live at the Amazon apt for 7 yrs I seen staff come and go. But I have to say that the new staff is more friendly and they get the job done, I love Hailey energy she is such a sweetheart. Rachel is fun to be around and she is really doing her job. I love the changes that she is doing. Upgraded the apartments, new carpet in the hallway. I love the staff and I appreciate you and the owner for taken over and giving us the resident a peaceful place to live. Good job and keep up the good work.

Review №7

2019-07-31

We just recently moved here from Holland and the staff was so helpful and patient as we had some trouble with the closure on our home when we were selling. We love the spaciousness and open feel of our apartment. We had a few minor cosmetic things that needed repair but maintenance was sent out quickly which was impressive. The views of downtown and also the lake are spectacular. We were originally shopping for a home and now that we are here we are even more confident that this is the lifestyle we wanted. We are in the heart of it all and we are excited to call Muskegon home.

Review №8

2018-12-29

I lived here for about 2 years and moved out in October 2018. The apartments are nice enough but the property manager, Rachel Fuller, is extremely disrespectful towards her staff and tenants.She’s yelled at me multiple times in her office to the point where I’ve left in tears.I filled out a maintenance order with about 10 things on it and she cancelled the entire order and told me not to worry about it. A month after moving I was sent a bill in the mail (about $450 in addition to my $400 security deposit) for not fixing the things I asked her to fix.I have asked for upper management’s contact info and she refuses to give it to me.I’ve had men use their keys to enter my apartment without my consent.I’ve had multiple fines without any evidence to support them.I’ve had staff sign off on packages delivered to my name and then tell me it was never delivered.At least 10 other residents and myself have had our cars towed from the resident parking lot (costing hundreds of dollars to recover).Every time I’ve gone to her office to voice my concerns she’s either yelled at me, talked over me, told me she didn’t have the time, or just told me to leave her office.It’s nice living right downtown, but there’s some nice apartments being built down the street. I highly suggest renting elsewhere.

Review №9

2020-02-05

When we first moved here, I thought that the Amazon was a great place to live. However, a few months in and the fourth floor wash room flooded and our apartment was soaked. I understand these things happen, but everything was managed very poorly. We were told not the sleep there by the clean up crew and heard absolutely nothing from the Amazon for a few days. Workers were allowed access to the apartment whenever they deemed necessary so we had no privacy. Now a few weeks have passed and our apartment still smells like mold and we still have not heard a plan from the Amazon. When we finally got in contact with Peter the manager, he did nothing to help compensate for the hassle and poor communication that we were dealt with. Now our emails are being dismissed and phone calls unanswered. It has been the most frustrating month and I would not wish it on anyone.*EDIT* A new property manager just reached out and helped clarify what was going to be done to help this situation, which was very helpful!

Review №10

2019-04-22

I do NOT recommend these apartments to anyone we just left and the entire time we were there they make any and every excuses to over charge you. Hailey at the front desk is amazing great personality but if you meet Rachel you will find out quickly she’s not a people person and always had an attitude. They charged us for a pet the whole time then want to fine us and say “you never told us” yet I have emails. Bottom line I don’t recommend plus they had bugs and we kept our place spotless and would watch them crawl under the door from the hallways. ✌️🖕