Wheelchair-accessible entrance
Yes
American Airlines in Detroit
American Airlines in other cities:
Comments (188)
I called them about bringing my dog they had me measure him and they said ok when I got to the airport at 5am they said you cant bring him never fly with them again
Today I decided to stop flying with this absolutely terrible airline. I am really tired of delays! Unbelievable!My last flight had more than 5 hours of delay!Experience the most stressful flight with this messy Airline.
Workers are a bit aggressive. In Detroit and Phoenix. I appreciate the pilots speech who brought us home on sundays flight from sky harbor to Detroit. We were delayed. He made us feel special in his speech explaining the issues. Loved that. I will remember that in choosing our next flights
Terrible customer service, they were condescending, rude and very unhelpful. They dropped the call we were on and refused to call back. They canceled our flights last minute. I would give zero stars if I could.
American airlines idea of social distancing, every seat filled. But the good news is that the steward said they were following social distancing federal guidelines, so guess I must be safe.
Poor customer service when you really need it. We missed a connecting flight to Italy by 1 minute (because of their delay) and were treated as if we were a major inconvenience to the representative that was tasked with assisting us. 24 hour delay, $350 overnight stay at the airport hotel, $140 for new covid tests and no help from American Airlines. I will NOT be flying with them ever again!
Staff were friendly. Not to many on flight today, had plenty of room. Had a hot coffee and cookies. Love American Airlines 🤗💯💗
Absolutely the worst experience of my life. Doesnt even deserve 1 star. The airplane made me check my bag (which wasnt even big enough to qualify checking) and they lost my bag. The airline over sold tickets to our destination so our flight was canceled, leaving my mother and I stranded several states away with no way home. They eventually were able to get us another flight several cities away from our destination, the next day I might add. Only very few staff were polite and competent. The only consolation they gave us was a $12 dollar food voucher, that was only good for the airport we were staying in for the next 20 minutes... I will never fly American ever again
We were rescheduled during the night, and rerouted thru detroit. connecting flight then took off early and left without us. Not great being that we were taking a 48 hour trip to do some bridal shopping in New York.
Very worst experience they played well while starting baggage check-in and took so much time. Even my wife was pregnancy and told them she was tired and not able to stand so long but they doesn’t care about anything and their computer as well working not as expected and delayed their process as well. They have to take care of customer with humanity manner.
Ticket agent at boarding gate in Laguardia was physically aggressive and displayed threating and intimidating behavior towards me. Had to tell him forcefully to back off. Kept violating my personal space.
Flights were on time and ok. It was nice to have a lot of movies and games as options to view/play on the flight. My only complaint was when flying from Chicago to Honolulu, it was 8.5hrs and they did not offer a meal. We were told to get something from the food court. Flying that long in my opinion should come with a meal. They did give us a snack box but it was a pack of 2 Oreos, a fig Newton, and a bag of Ritz crackers.
We flew First Class, it was very nice.Dont know about coach, but didnt here any complaints.Sandwich in first class was tasty but not fresh, and chips or pickel would of been nice with it.Drinks were all you wanted, thank you flight attendants! Would definitely fly with them again, next time around.
Plan was late... We missed our connection it. it was still connected to the walkway an they wouldnt allow us on the plane. Departure time was 7:05 we sprinted nearly across the whole airport and got to the gate 7:00. $2500 I spent
Worst experience ever, the stewardesses constantly harass people. And have no compassion for a young child who is struggling with taking a flight. We will never fly American ever again. Stewardess Carla especially was demeaning and I have never been treated so rudely in my life by anyone in the service industry.
I wasnt able to board my flight at 1:54. I had to pay $30 for my luggage when I booked the ticket it states my luggage was free. I had to get a prepaid debit card which costed my additional $5 . Not happy with American airlines. I am not getting toi Miami until 9:30 tonight
Good flight from Charlotte to Detroit. Short delay on the return trip due to weather. Service in First Class was excellent.
Worst airline I have ever flown with. Customer service is the worst....if I could give zero stars, I would. We checked in the night before and PAID for our bags. We arrived to the airport 1 hour and 5 mins before the flight. Stood in line to drop off the bags, that we had already paid for, after finally getting to the front of the line and was told by the agent I needed to go to a kiosk to get a tag before checking my bag AFTER WAITING 25 MINUTES. She said that she had no way of helping me and that I had to go to the kiosk.....This is the point where I should say that were NO signs to instruct passengers to go to the kiosk first, NO employee informing passengers to go to the kiosk first. So we step out of line to go to the kiosk. When try to get our bag tag at the kiosk it says that we are 2 MINUTES too late to check bags and we would have to rebook our flight. We still had 40 mins before our flight left. When we told the agent that was rebooking us that this was crazy and we only missed the cut off by 2 minutes due to the fact they had us waiting in line for 25 mins she said there was nothing she could do. With my family of 5 in tow, There was nothing I could do but allow them to rebook us.We were supposed to arrive in Miami at 9:30 on a non-stop flight and did not get in until to the 3pm due to the rebooking. Due to the delay, We missed a city tour that cost $225; So I am out the cost of that. To top it off, while boarding the rebooked flight, the person in front of us had a Carry-on that was too big. The agent simply said, Oh dont worry, we will check that for you and it will be at the gate when you exit the plane. WHAT????? WHY DIDNT THE AGENT AT THE BAG CHECK JUST TELL US TO BRING THE BAGS TO THE GATE AND THEY WOULD CHECK THEM FOR US????. Instead they made a family of 5 waste a whole day and lose money for a simple fix. Worst Airline ever!!!!!
Organized & efficient, in issues (far better than Frontier!)
Love American Airlines best traveling and great price
AA really does not seem to care about the customers at all. The staff all just feel low energy and are very unhelpful and can be quite rude at times too. My last straw with them was finding out another person was booked in my extra room seat that I payed for so I had to relocate to another smaller seat. But because the system showed that I was assigned the correct seat I dont seem to be able to get a refund. Very dissappointing, especially after just flying with Delta, which always seems to do the little things right.
Great service and my flight was amazing. I would definitely recommend flying through these guys again!
The best flight experience Ive ever had. Staff are super helpful in every way. They will go out of their way to assist you.
The planes are small they dont practice social distancing. The last 4 flights I have took with them have been %100 full no seats in-between. Last plane I went on was also not clean
Don’t give them another cent, AA is the worst airline
Very hectic process prior to boarding flight cant blame everything on the pandemic
I absolutely enjoyed traveling with American Airlines they have friendly and knowledgeable staff. They also had free wifi and free movies that are available doing your ride on the planes. I look forward to traveling with American airlines in the future.
Flew for the first time, AA made it not such a nightmare. The staff were very helpful and I found the TSA to be not as scary as I thought. Will definitely fly American Airlines again.
Tuzon Arizona here I come!!! Im so excited!! First plane ride, had to step out of my comfort zone, vacation much needed!!!
American airlines got me to my destination and home safely but thats about all I can say. My flights from Detroit to Charlotte and from Miami to Detroit were both very nice with video screens available for each seat and charging ports for small electronics. My issues were with the fights to and from st Thomas. Those planes were dated and without video screens. The seat in front of my husband on the way down had some unknown black substance spilled down it and on the way home our entire rows charging stations were non functioning.
The American Airlines flight was on time and all was good except for a tear in my luggage. In addition, I had a bad experience at the Burger King located at the airport in Charlotte, NC near gate E26. I ordered a grilled chicken sandwich and got one burnt chicken. They were kind enough to refund me but why even serve something that looks like that. The employee who put that sandwich together has to be retrained. I give 3 stars because of the flight but 0 for Burger King. The price is high and the food is bad.
Some people wearing mask around chin. Putting them over nose and mouth only when ecountering staff members. Flight pretty full. Seated next to me is a stranger. Not much social distancing.
This airlines is quickly becoming the Spirit airlines twin! Shorter flights no longer offer water or a snack. The seats are small and uncomfortable on the short domestic flights.
This was my go to airline but its gone way down. The customer service is lacking and no social distance at all. Small planes used to save money and you pay a mint for comfort!
Friendly staff, very courteous.
AA I wish we would have not even flew on this Airline the staff does not care about Customers at all in my opinion! They jam pack the airplane’s I can go on and on about the negative experience we encountered boarding this Airflight
On both flights i had an oversized person literally molding into 1/3 of my seat. Im confused why they werent charged for 2 spots on the flight. seems they need to work on overweight people seating. nothing like smelling the body odor up close of someone the entire flight.
We had to disembark, due to contaminated fuel, which was a little unsettling but it was handled with expedience and courtesy. The flight staff was friendly and certainly accommodating.
Worst flying experience of my life. Ive flown low cost airlines that were 100% better.
Rude counter staff, ridiculous baggage fees, packed flights with 0 covid protection. Fly ANY other airline service
The plane didnt take off for a hour so I missed my flight in Dallas and9:30 now I leave at 1:45
Canceled flight with nonexistent customer support, endless hours on hold and passive/aggressive stewards. Deplorable.
After flying Delta a few days ago who is only at 60% capacity, I was really disappointed with American fully filling their plane. As usual they do the bare minimum.
American Airlines ride was not bad I would definitely ride with them again. Their staff was friendly and professional....they were able to get me to where I had to go...mission accomplished.
Always love flying American Airlines.
I hate flying American. Our flights get delayed all of the time and staff is rude. They make it so hard to lodge a complaint as well or claim your miles. If I had any other choice even carrier pigeon I would take it!!
Ticket counter in Traverse City was unattended. So I purchased a ticket from Delta and arrived on time.
Flight was delayed. Boarding was faster than expected
Dear Lord, please keep me away from this airline. 🙏
Flt delayed 3 hours missed connection. How is that for a satisfied customer.
Always help full and made it easier for me and my service dog to fly love this air line even though the seats need to be a smidge bigger because Im 6foot 8
Food average dining room could use a good cleaning. Homeless man passed out on walkway to the doors. Management not really aware.
Seems like they prefer to treat everyone like diseased cattle still. They are almost as bad as Democrats.
I am military and was returning to the states from Korea. I was taking leave en-route to DTW for my brothers wedding. I was trying to get from Chicago OHare to Detroit. There were tons of electrical storms, and the city was flooding. My first flight was delayed multiple times and then cancelled as were my second and third flights. Although I never made it by air to Detroit, I needed to get there sooner and took the train, the AA staff were awesome. They provided me with vouchers for a taxi to and from a hotel, the hotel, and for food. My 3 bags got lost in the chaos, but eventually made it to DTW late last night (19 Apr). I was also refunded half of my round trip ticket (Im still using the DTW to ORD flight). I know they couldnt control the weather, so I understand the delays and cancellations, but the AA personnel could control how they treated their travelers, and Ill use them again. Lastly, when trying to retrieve my bags for the 3rd time from DTW, oh and a woman from the ticketing counter even opened up baggage claim early for me this morning so I could get two of my bags. Not her job, but great customer service! I know ORD was nuts this week, but most of the staff I encountered were awesome.
Not organized I pick up my hubby arriving to find out I have to pick him up from the Departure!!!! Like really
Not bad, just have to deal with Lions fans, if thats even a thing.
Planes packed to the limit, baggage looks like it was beat with baseball bats , General customer service is as poor as it gets. I would rather take the Oregon trail than fly with them again... total trash. Go delta
Was an extremely wonderful experience.. they took very good care of us, and assisted with getting us to our gates on time and helped me as I am wheelchair bound
Everything is moving a long smooth!
Very rude woman at the baggage check in had to make a few adjustments (ok) got back in line was serviced by a man who had a smile and was very friendly.
So, the ladies at the service desk really went above and beyond after I misspelled my wifes name on her ticket. Yup. I did that. Anyway, special thanks to Claudia for saving a lot of grief in the name of customer service.
Again another agent (shelly) splits our family up with seating. Says i have to pay extra if i want my 4yr old to sit next to me... no customer service what so ever.
Very fast and efficient service despite the holiday season.
I love flying AMERICAN! BEST AIRLINE I USED. AND ALREADY PLANNING ON ANOTHER TRIP IN JUST A COUPLE MORE MONTHS!AMERICAN IS THE WAY TO FLY😊
Delays, bad communication, super slow lines. It is a miracle that anyone gets anywhere on this circus.
This is a tuff one, they did get me to Albuquerque, but four hours later than expected
No complaints except for the tight space in the plane and the sub-nominal cabin air pressurization. The air plane was a model Embraer ERJ-145.
Missed our flight and they helped us get on another flight. Very helpful workers
This is the best airline I have ever flown on ! Really good people working there. On time too.
Best Airline, No bad experience, if I have one in future their wont be any complaining from me.
We had some bad experiences with wheelchair assistance and delayed flights
Friendly service. Good price for flights.
American Airlines at Detroit Metro is terrible. Every year I request a wheelchair departing and arriving and every year I do not get. Every other airport? There waiting for me.
The seat was broken, the tickets was pricy for the quality and the flight delay was horrible because the maintenance staff that fixed the issue much rather stand around and talk instead of giving the okay for the plane to take off!
Nice flight, even with the virus they seemed to care about the health of other passengers.
This airline is dirty and disgusting. Unorganize and dont communicate with the customers. Smh
Something is always wrong with a plane. Then, they cancel and/or delay you. Fly Delta instead.
Great airline to fly
Service was good but the seats werent roomy not even for baggage compartments
A like so much to flight with them, excellent service!!! Thank you.
Other than my delayed it was good
We didnt have any problems...great airline
All was well!! I think American finally got it together!! My trip with American was a pleasure this time😁
Flight was fine. The staff is a little angry for some reason
The plane was super clean and the staff outstanding!
Cant go wrong with this airline! Smooth ride, good food, awesome drinks 😘😘😘
The plane was clean, enough room. Attendants were friendly. Flights were on time.
Everything is on time no delays the agents are great
The planes are too small felt cramped so cheaper isnt always better
Easy to navigate and people where very friendly and eager to help when needed. Thank you!
Love these guys!!!! Excellent flights and super helpful.... talk to them!!!
We had great flights! Both to and from our vacation spot!
This is the airline I will be flying from now on ....great customer for people with disabilities.
It took a long time.
I hate flying with them.. staff is never friendly like Southwest
Missed my plane and they did everything possible to get me to my cruise on time. And missing the plane was my fault
Great service , no problems, will recommend.
Nice staff and good on time flight
The worst airline ever, thanks again
Its ok..do not!.. Park your car where it says no parking! They will..tow it away..just trust me!
It was on time and the staff was so helpful and very nice.
Almost every time I fly American my flight gets delayed
Very good
Thats my airline of choice.
Nice fight...friendly staff...on time
Through the kiosk and dropped off the bag.
Friendly staff. Arrived in a timely manner
Woman at ticket counter was extremely rude and obnoxious. Lost a customer for life. 👎👎
Its nice
Through the kiosk and dropped off bag.
Crammed every seat and did not enforce masks
Would give 0 stars if I could. Never flying you again.
Rosita and I were so spoiled!! I love it!
The Detroit Metro Airport is very beautiful, and well kept.
Friendly service
Great service. Smooth flight.
Great price if you book early
Good Job
Very nice and clean
Great flight for my son and I
Not enough seat room
No sign for line and severely short staffed
Drop and pick up was easy
Great terminal, catered to all my needs.
Delta is better, but American usnt as bad as it used to be
Its a great airline
Good place to go
I work for the airport.. American Airlines is the better of the airlines
Broke my luggage twice
First time flying, cant say much.
Everything was pleasant and ran smoothly
Rude people inflexible policies. fly delta
Not flying clean place
Much more reasonable then others
Good prices, ok comfort
Very friendly and helpful.
For me the flight was great
Helpful and fast
Its cool
Good covid protocols
Very nice to me and helpful
Not enough space between seats
I like United a little better
Had a good flight
Improvements would be nice.
Would fly American airlines again
Not the best ontime service
Everything went smooth
Always good service
Only ever fly with American!!
Enjoyed the ride
Great customer service
Amazing!
Efficient and helpful
Great place nice prices
I fly nothing but American
Worst customer service
No problems.
Out freaking standing
Problem free.
Good place.
Excellent
Very smooth
Could be better
Could be better
Fast and efficient
Good facilities
Nice airline
Good Service
Layover are to long
On time flights
Had bourbon
The worst flying experience I’ve had so far. My flight was set to leave at 1pm and didn’t leave until almost 5pm because of “maintenance issues.” I had to spend the entire day in the airport because of this, had to reschedule my connecting flight, and almost missed that rescheduled flight because of another last minute landing delay. The staff seemed sincere and apologetic, but weren’t the most helpful in rearranging flights due to the delay.
Excellent attention, although the only person who speaks Spanish is sooo rude, but the girls who attended me in English ... Spanish-speaking staff are more empathetic !!
Its okay, they just charge a lot for suitcases
Excellent service to travel to USA airplanes in time and the service highly recommended.
It is my favorite airline
Excellent attention
Total reviews rating 3.9
188 Reviews for American Airlines 2023:
Review №1
2022-06-25The people who worked for the airline I give 5 stars individually. The customer service, gate workers, stewards and stewardesses and pilots are all wonderful. They are exceptionally patient and kind even through all the cranky travelers. I want to thank the American Airline pilot who allowed my first time flyer to visit him in the cockpit. I also want to thank the cleanup crew waiting in first class for the back of the plane to exit. We had someone get sick and we were able to leave the bags in their trash while they wished our sick traveler well.Unfortunately working together to provide a reasonably ontime flight with drinks/snack and the ability to make a connecting flight was a big fail. Specifically the Charlotte and Orlando leg of the trip was an issue. It took us 14 hours each way to fly to Detroit going to and from Charlotte, and from Orlando to and from Charlotte. When flights were changed our seats weren’t what we paid for and it took some effort to make sure I flew next to my child.
Review №2
2022-01-15Love American Airlines! They go where I want to be! I enjoy that all staff that I have encountered on numerous flights have been professional and courteous! Keep up the good work ALL American Airline Employees! Thank you for all you do!
Review №3
2021-10-18Traveled to Arkansas in September. What a pleasant experience. The staff was awesome and even with covid I felt very safe. They gave wipes the moment you walked on the plane. Kept masks on and still passed out the cookies and drinks. The plane was clean and so was the airport. Definitely a good choice in airlines
Review №4
2022-06-06We flew with American Airlines for the first and last time. Not a good experience. We saw cheaper tickets with an extra stop and thought we would try it. We will NOT make that mistake again. On May 1, 2022 we flew from Detroit to Chicago OHare, and were delayed for an hour, waiting on the pilot. They did text us about the delay while waiting to board, so that was helpful.Then we arrived at OHare, and had only a few minutes before our connecting flight to London Heathrow airport. One of the flight attendants told us we could catch a group shuttle to take us to our next flight if we had a connecting flight soon. However no one was around to tell us how to do that, so we asked 2 other American Airlines workers and they told us, oh thats within walking distance, you dont need a shuttle. So we ran to the gate and they wouldnt let us board. We were 2 of about 10-12 people that were unable to board our plane. They couldnt hold it for 10 minutes? Really?We had to rebook our remaining flights because we wouldnt make the next one either. We were stuck in Chicago for about 4 hours and in London Heathrow about 5 hours.We asked in Chicago who we could complain too. They pointed us to the phones nearby, but when we called the number they gave us it went to scheduling, and they directed us back to the counter we were just at. My husband got very frustrated and started to get loud. They finally brought out a supervisor and then another supervisor, and he gave us food vouchers totaling $48. We bought pop and pizza with it and shared it with 2 passengers from Switzerland that had been trying to get back to Europe but had 4 flights cancelled and or delayed. They were beyond frustrated! The food vouchers were only for OHare airport and only good for 24 hours.Our final destination (by plane) was Prague, and luckily we made it for the second to last airport shuttle to the train station. This was around 7:15pm and we should have already been at our final destination (by train and car) by that time, but didnt arrive at my mother-in-laws until 1:30 am! She lives about 400 kn from Prague.Every flight was delayed either for boarding, take off or even when after landing, we would be forced to wait on the runway for an open gate to disembark.Then on our way home...Covid restrictions and cancelled flight.
Review №5
2022-04-14If there is no star, that is what you deserve. Its my experience and informed opinion that they should remove the name American from this airline.I am an American and I take pride in serving my customers. American Air line is a misnomer.I would not fly in your airline even if you pay me to do so.You are known to cancel the flight ✈️ for no apparent reasons. you have messed up many vacations and many lives. enough is enough. you should get out of air line business.you dont have the guts to tell your passengers that the flight is canceled. instead you say you have been rebooked.Wow!and that is with a no reply email.you are pathetic!
Review №6
2021-08-22Staff was friendly and helpful. No issues and got to my destination without incident
Review №7
2022-05-17Horrible delays, they cancel flights at the last minute and then rebook you only to cancel that next flight once again at the last minute. They will not even refund you the cost of the ticket; they will only credit it towards another flight in the future that you are obligated to book with them. Will never fly with this airline again.
Review №8
2021-07-19Everything was great. Not sure how I personally feel about travel. Hats off to the flight attendants, TSA and all my union brothers and sisters that keep the airline industry going.
Review №9
2022-06-06It was OK the wait wasnt long the plane was only delayed about 20 something minutes because of the weather other than that everything was fine.
Review №10
2022-04-26Outstanding service by the crew and a smooth flight by the pilots. American is a much improved airline than it was 2 years ago.