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American Freight Furniture and Mattress in Ann Arbor
Categories
Location on the map
Ann Arbor, Washtenaw County, Michigan, US
Payments
Phone: +1 734-572-8888
Site: https://www.americanfreight.com/...
Site: https://www.americanfreight.com/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
American Freight Furniture and Mattress in other cities:
Comments (199)
Jim and Tim were very nice. They Did not pressure me and my mom at all. Allowed us to look around and also answered all of my questions. They were even very honest with me and the furniture. I will definitely recommend this spot.
Tim and Jim were amazing! There was a big mix up on my e-commerce order and Jim found I was double charge, and they both helped find something in stock and even bought some lamps. Customer service was spot on!
My experience at American Freight was excellent. Tim and Jim helped me to get my account corrected and I was able to finalize my order. I recommend all my friends to shop here for furniture.
Tim & Jim were the absolute best! They took the extra steps to get us all the pieces we were looking for and walked us through the contract so that we understood everything. Cant say enough about the excellent customer service they offered!
Jim was very helpful in helping us measure and pick out a couch that worked for us! He was very patient and helped us get a couch within 20 minutes! Very quick delivery
Amazing costumer service,There was a mix up and the store manager gave me a full refund on a love seat and a free box spring I needed. The best part, the mix up was 6 months ago and American freight still honored the deal!
Absolute fantastic experience here at American freight today got me and my wife a absolute fantastic living room set Jim was professional honest and kind the whole way through thank you so much
This was our second time purchasing from this establishment. Jim was very helpful and gave us time to explore at our own pace! Ended up leaving with a great couch!
Tim and Jim helped us pick our new mattress with ease and professionalism! thank you so much! so happy with our purchase
This place is great! No problems, no pressure and very laid back. Tim and Jim helped us get in and out of there in 15 mintues with the perfect mattress.
Tim and Jim were very helpful in finding us a new couch and ottoman for our apartment. They kept it real with us and made it as easy as possible.
Very helpful and polite staff. The delivery people were excellent with our narrow apartment hallway. Would buy from and hire delivery drivers from them again.
Jim and Tim was able to take great care of me.. this is my second time purchasing here and I will be coming back.. Great customer service..
Nice people! Great conversation make you laugh and most of all great prices! Me and family was very satisfied 🤍I will be back!
Awesome experience with Jim! He was so helpful and got exactly what we needed. Highly recommend :)
This location has great Customer Service. Jim is always ready to assist and has provided excellent assistance with my shopping experience.
Jim and Tim were very helpful. Cant go wrong shopping at this store for all furniture needs.
Tim was awesome! I would recommend you speak with him. Very charismatic salesperson.
Jim and Tim was so very nice and helpful Tim had the vibe of the old school music made the shopping experience feel like at home thank you ❤️
I fully furnished my apartment here! Jim was very kind and extremely helpful, and he made sure that I was able to get all my furniture in a timely manner, while ensuring I was getting the best deals. I am very pleased with my experience here and will likely return when I’m ready for more furniture! Thanks, Jim!!Edit/Update: Came back to American Freight for some upgrades, and I was assisted by the whole team, Tim, Jim, and Arrivia. Great crew, and I’m SO happy they have their own delivery service now too!The only downside is the reception/internet connection in the store - I financed my furniture through AF and the poor crew had to call their higher ups // tech support because their service kept timing out my paperwork/application - they were very apologetic and quick to get the right people on the line. I had to fill it out on my phone in the parking lot, lol :-(Nonetheless, my folks and I are, again, extremely pleased with the value of service here at AF.
This store on WASHTENAW Avenue, Pittsfield has a huge selection of furniture at an affordable price. I had with them the best experience ever! A big Tank you to Jim and Tim who were very friendly and helpful. They delivered my furniture in time and were very professional. Casey did an amazing job! He assembled my furniture in a time record. I will definitely recommend this store to anyone who is looking for furniture to give it a try.
Brandon was so helpful and greeted us right away. Was able to get us a great deal on a furniture set and even better one day delivery as we needed something ASAP. He was very helpful, polite, accommodating, informative, and patient. Definitely reccomend American Freight of Ann Arbor and Brandon especially.
Jim and Tim are the best power duo and will get you exactly what youre looking for. If I could rate 10 stars I would.
They do have decent deals on couches and furniture sets, I do admit that. Some of the appliances are some what compared to the prices youll see around other store locations, but for having everything a smidge cheaper under one roof then itll be the place for you. They have plenty of locations and stock choices.
Furniture is great havent had any issues. Would highly discourage going with their third party American First Finance. Either you pay it off right away or just wait. IF you get furniture through credit look at the interest rate. They will take your money and you will be paying it off longer than expected.
Casey was super wonderful and very skilledHe assembled 2 bedroom sets on a very short time! I will definitely call him for any service in the future and highly recommend him!
Great experience at this store! Tim was a huge help, he sold me my first car and now my living room set!! Would definitely recommend this store!
Really , Great place ! I enjoyed purchasing a box spring for a reasonable price . The staff was very helpful with helping us make a great choice and assisting with our purchase definitely recommend shopping here at this location. Thanks Jim & John
I had a great experience with Jim and Tim at this store! Came into the store looking for a couch for my new house & Jim immediately found the perfect one after I described what I was looking for. Truly excellent service. Spent the entire time laughing with Tim! They both made the entire experience seamless & did it with a smile. AND my couch is scheduled to be delivered next weekend! Could not have asked for better!
Wonderful service. Very helpful and quick in and out. I’m pretty sure they have the best pricing around for the same quality. We definitely recommend
Jim and Tim are great! They helped me pick out the perfect bed and mattress and got me fast and convenient delivery. Thank you!
Jim helped me get a new bed foundation. Very quick, easy, and affordable
We had a fantastic shopping experience with Jim from American Freight. I would recommend anyone to look here first for great deals before looking elsewhere
As a semi truck driver with extended cab I would highly suggest you avoid this place you will get stuck. The tow guy laughed because he had other calls in the same position not enough room to turn around.They need to invest in the dock area or use day cay drivers
This place has a lot of great furniture, and some good deals. Tim was very helpful in finding us the perfect couch.
I had a wonderful experience here while purchasing a sofa . Staff is immaculate and helped every step of the way . Thank you Tim for making my experience great 😁
Always a great experience with Tim! He is helpful and the prices are very affordable! Thank you! Will be back soon :)
Jim and Tim were very helpful all the way around and the new woman trainee that was there was very polite too.
Tim and Jim were amazing! They definitely made sure my family was well taken care of!
Never had any issues with anything that I have gotten from here Jim and everyone there has been great!
Jim was much appreciated and took great care of us today for multiple things in our new home .
They have great customer service! And really good deals on furniture
Very nice guy named Tim helped me and my wife find what we were looking for buy today get same day delivery as wel
Tim was friendly and so upbeat right out the gate! Ask for Tim when shopping for anything. Made shopping for my first apartment easier and less stressful
Tim was amazing and very helpful. This is a great place for furniture for a great price. Highly recommended this location!
James and Timothy helped me out on purchasing a new sectional for my home! Very friendly, great customer service!! I highly recommend!
Per usual, we had one of the greatest experiences at American Freight. Jim always goes above and beyond to help us with our purchases. We refuse to shop with anyone else except him when we come. He even tied down our furniture to our vehicle and double checked to make sure it was secure. I highly recommend shopping with Jim for any type of purchase.
JIM IS AMAZING!!!!! He is the kindest and most thoughtful person ever! Ask for him when you get in the store, he is ROCKSTAR! Furniture and prices are fantastic!!!
We stopped in the store Tim was the guy who immediately made Contact we us really nice guy very helpful we ordered our furniture being delivered the next day.you need furniture go to American freight
This store has the most amazing employees.As soon as me and my fiancé got into American Freight in Ann Arbor, Brandon and Tim were right there to ask us what we were looking for specifically and helped us find the cheapest one within our reach that fit our needs.They helped us through the process with the payment plan and explained every little detail of it to us.They even helped us latch it to our car so we wouldn’t have to worry about waiting for it.The perfect mattress.Amazing serviceAnd super nice people.I really recommend going here whenever you need some kind of furniture!!!
This store has an amazing lay out and Awesome customer service!! Tim and Jim were quick to get things done and loaded!!
Jim was amazing with patience and flexibility! Took his time assisting my college daughter make sound decisions on her first major expenditure as an adult while Mom and Dad watched over like a hawk. Great quality and prices! Definite great experience! A place where you can fully furnish your apartment or new home. Delivery within 24hrs woohoo!
Purchased mattress and box springs and arranged for delivery on a specific day. Jim was EXTREMELY helpful over the phone initially and also when I called back with follow up questions. Jim took the time to send me a follow up email regarding the delivery and additional items that I was considering purchasing. EXTREMELY helpful -
Awesome place to get furniture when in a pinch, and great customer service. Jim was awsome and very knowledgeable.
Jim and Tim can get you taken care of, real customer service and care. Warehouse Mgr. James is on point. Good guys all the way around.
Jim was very helpful in letting us know what was in stock. The prices very extremely reasonable and it was one of the only stores in town that had any furniture in stock! After days of searching and finding nothing, we left this place with almost everything we needed. Highly recommend.
Thank you Tim and team! The customer service was great! Go see Tim! Him and his team will take care of you.
Jim and Tim helped me and are very nice men,I was satisfied with my prices and their professional services
Great place to get what you need for a great price. The guys were awesome and knew exactly where to look for what we needed.
I needed help to move into my college apartment. The staff was very helpful and was able to get my needs in a timely and efficient order!
They get the job done they work efficiently and with Fair quality thank you
The sales staff is very friendly and professional. I got a great deal on a new couch I couldnt be happier!
Tim and Jim really helped me out getting some great furniture
Tim is awesome! Buy things here and get a comedy show with your purchase for free! 😁
Just purchased a great queen bed and frame , nice espresso dresser with mirror, chocolate micro fiber couch with sectional and a entertainment stand. Probably wouldve had a hard time selecting this stuff on my own if Jim didnt help me out with what to choose. He wasnt pushy or trying to sell me on a bunch of furniture. He just gave me recommendations and they worked out perfectly for my new place. All around great experience and would recommend this place and Jim to anyone wanting to add to there home or any first time buyer. Thanks for everything Jim!!!
I bought the most amazing sofa and the most comfortable one .. I really love it .Super high quality and the guy who came to install it was super friendly and nice .Great sofa for a super affordable price
Jim was very helpful and non pushy. Answered all our questions we had.
Tim & Jim took great care of my furniture needs!!
Purchased multiple items from this Ann Arbor location haven’t had any problems. The one time I did Jim didn’t hesitate to solve it. Would continue to purchase from them.
Tim showed amazing customer service! Made us feel right at home!
Tim and Jim was a great help! Highly recommend this store.
I had the intention of buying a reclining sectional. I have been shopping for months. It seems that everyone is back ordered. On a whim I stopped into AFF&M and met Jim. Jim, unfortunately, was in the same boat as the rest of the industry. 12 weeks out for the furniture I wanted. He did some digging, showed me some other options and voila he found me the perfect couch and loveseat at a great price. He saved me over $500 and I was able to take everything home the same day. Thanks Jim for the excellent care and please pass on my gratitude to the two guys who loaded my truck for me. They tied everything down perfectly.
Tim was very friendly and helpful. The store was very clean.
Jim was awesome! Super professional and helped me get everything taken care of super quickly.Also, shoutout to Casey!! He assembled my platform bed and did a great job at a great price!
Brandon and Jim did a wonderful job. Especially due to the fact I am pregnant and almost about to have baby they made it real convenient for me to shop in there store. Brandon help so much to the point I came in just for a mattress and rails. I left with a great Mattress and bed frame and night stand and tall dresser. Brandon and Jim are the best!
Great customer service from Tim and Jim got me in and out and in a new sectional!
Tim offered the best service! Very helpful and accommodating! Would recommend 100%
The store manager at the Ann Arbor store helped me out so much today, best customer service I have received so far! My couch was on back order for 14 weeks at another store branch. I was given the run around week after week. Decided to call the Ann Arbor store today and will be picking up my new couch this weekend. Beyond grateful!
I have had nothing but fantastic service and experiences with the American Freight in Ypsilanti, Mi. We have purchased everything from couches to mattresses, chairs and end tables. You name it! On 2 separate occasions I was not happy with my purchase, nothing to do with the store, the furniture just didnt work in the space and I wanted to try something different. Both times this happened, the store worked with us for an exchange to help us find something that worked for us! Not only do they have great prices for the quality, but they are always friendly, helpful and willing to get you what you want! I am constantly recommending this place to people because of the great experiences I have had.
Jim & Tim helped me out so much! I went in with a budget and they helped me find the perfect mattress for me. You have no idea how excited I am to find something in my price range, and in town! Definitely recommend.
Barely had the couch I purchased from here a year and the springs have already broken. Have a disabled daughter who can no longer use this couch. Tried to see if they would help us out and they blew us off.
Daniel and Jim were amazing! Best customer service I’ve had in a LONG time! Not like when you go to a regular furniture store and get hounded until you buy something you don’t love and regret it the second you leave! Which I totally did before I had a great experience and wanted to use them for the rest of my furniture needs! You won’t regret coming here.
Jim at store 34 was our sales man, and he was absolutely amazing! He was so kind, patient, and detailed. He sold me the sectional I have been seeing all around and the price was way better at American Freight in Ann Arbor, and he helped me achieve the vision I had! Even made sure I can get my couch by the time I needed it to be delivered! It is so nice to see a salesman who actually tries to make the customer happy without feeding a bunch of lies. Everyone needs to go see Jim!!
Great buying experience and Tim was very amazing!
Tim and Jim were both awesome! Very helpful!
Tim was very helpful and made spending fun for the whole family.
Tim was very helpful and got lots of information ready for me! Thank you!
Tim and Jim I great. Employees and need a. Raise
Tim and Jim were the best and have an amazing prices.
I am so happy with my new mattress from American Freight! I had a terrible experience at another furniture store and everyone at American Freight was helpful and informative. Daniel provided product information over the phone and great customer service when I went to the showroom. He got me the mattress I wanted (for a much better price than the previous store) and worked out the pick up details. Casey was energetic and enthusiastic when I arrived to pick up my mattress. He made sure everything was tied down properly and provided excellent customer service. Casey was the bright spot in my day! Thank you everyone at American Freight! I would recommend them to everyone.
Daniel at the store helped us purchase a bed and bed frame.He is very knowledgeable and has lots of patience. The Delivery team were also very nice, courteous, and patient. Very good experience over all. I enjoyed shopping there, and would recommend this store to anyone looking for furniture. There are plenty of options to choose from.
Jim is awesome. He helped me get my mothers matt and box. Alex did a great job as well. Getting it tied down and making it not move. Keep it up u guys.
Huge shoutout to Jim and Tim! awesome sales people!
Jim was an excellent representative and knew his inventory so well, he sold me items that were just pulled off the trucks and were not on the floor yet. He took his time with me and helped me match up my color schemes. From the moment I walked into the door, Jim made sure to greet me and let me know that he was there to assist! +A service!
Jim was a tremendous help! Great customer service skills. I will definitely be making future purchases in addition to the one I made today.E. King
Daniel and Jim are great guys. I have purchased all my living room furniture here and they just take great care of me everytime. Was waiting on recliner, they called as soon as it came in and I picked it today. Good prices, great furniture!
Tim, James, and Brandon were very helpful with helping me find a table but then later I decided to get a sectional and there was no problem with switching my purchase. I was very pleased and satisfied.
Casey did a fabulous job at installing my bed frame. He was very accommodating, and professional. I can’t believe how fast and easy it was for him to get the job done!
Tim and Jim was very helpful and took good care of me thanks guys
Just bought a beautiful bed set! Brandon and Tim were extremely knowledgeable and helpful. Definitely check them out 10/10 recommend.
James was very reasonable and helped me figure out things with a previous purchase to accommodate my service. I was very happy with the outcome. Everyone there was very friendly!
Tim and Jim I great. Employees and need a. Raise
Love the furniture at American Freight! Very friendly staff that went above and beyond to work with us. Loved there selection. Would recommend to people I know without hesitation! Jim Patterson was extremely helpful and very pleasant to work with.
Had great experience with the American freight in Ypsilanti Mi. Daniel Kreske was so helpful and awesome helping us pick out new living room furniture. It was delivered the same day.Highly recommend that store and ask for Daniel
Dan and his team were great!! Dan was patient, thorough, and most helpful. I was able to secure eveything I needed in a one stop shop!Delivery was available next day!! They rock, will definitely recommend them! Satisfied Customs #Excelsior 5 stars all the way!
Jim is so helpful! Would recommend every time!
Brandon and Tim was very helpful and cool. Brandon had great customer service , and Tim made time to help my mom. 5 Stars Service
First time coming here, had an amazing experience. Had a worker named Anthony and Daniel and they were very kind. Anthony showed us exactly what we wanted and explained things very well. Highly recommend here, cheap prices, good quality, good warranty deals and very good service.
Great service and great prices!
Great furniture. Terrific prices. Great staff!
The manager Jim and the assistant manager were so very helpful and patient with me we had a little snag but they helped me with it right away and got me an amazing couch
Jim helped me efficiently pick out furniture and be out with the quickness
Danial was awesome. They have great customer skills. Ty was pretty awesome too. I look forward to future purchases from here. Much better people skills then the one in Lansing! Thank u gentlemen for our new couch!
Jim was a great help tech savvy on trying to download application. Very good customer service. Great prices will be back definitely.
Tim and Jim was great, they need a raise !!!
I enjoy shopping for mattresses an furniture for my daughter and her first apartment
I needed a new mattress. Daniel helped me select a really comfortable king set. He arranged for a delivery and everything happened just as he said it would. Couldn’t be happier with the service provided by Daniel and the delivery.
Great experience even though the manufacturer was way behind on supply. Jim went above and beyond in helping us finally get our couch. Thank you Jim!
Tim Greene and his colleague were so helpful and provided amazing customer service! We’ll definitely be back again for our future furniture needs.
My man Brandon hooked me up today!! Weve been searching for furniture sense July and he will have met set up tomorrow. I highly recommend Brandon and American Freight
I love it here! Daniel was so helpful in the process off applying for finance and once the delivery drivers arrived they were general with the movement of the furniture and had very good conversation as well. I will be back again and I will have plenty of people next time. 😁
I just came into to American Freight today and had the best experience. Anthony was so polite and helped us every step of the way to find our new furniture. I highly recommend showing these fine folks your business. Thank you!
Tim was very helpful! Great prices too!
The guys here are so nice and helpful. Bought living room bedroom and etc from them. Good product, great service, nice price!
Great service, and good people. Brandon helped us find the perfect mattress for our daughter. 5 stars all around.
We had great experience here at the ann arbor store Jim the manager was very helpful we got a wonderful living and dining sets at a really good deal fast delivery will be returning soon thank JimTHANKS JIM AND HIS ANN ARBOR TEAM
Never will I ever do business with this place ever again, I bought a bed and had to wait two weeks have it delivered. Then was told when it came I would have it delivered. The first day went by and no one came. The second day I got a call saying they were coming. I called later that afternoon at they said they were coming, I called again to see if they were coming and the guy got a little annoyed about me calling to see where my furniture was that I paid for. They didn’t come to deliver til almost 10:30 at night. Definitely a poor way to do service. But they constantly reminded me to pay them their delivery fee for their poor service.
Jim Helped us out and stayed a little over closing time to help me and my girlfriend get our first sectional couch, the service was amazing🙌🏾
Great customer service. Very respectful as well.
Jim was very professional and not your typical furniture sales person. He did not hound us and let us look around without any interruptions. We are looking forward to our new bedroom and living room sets.
Great efficient team loaded up truck with the product.
I ordered a 5 piece dinette set from here. I was told there would be a delivery company obtaining my set from Monroe, MI. Well , it didnt quite go the way I expected. Long story short. The delivery company didnt come through. And No one called me to tell me. But, thank God for a Salesman by the name of Anthony G.. this man is so awesome. I was ready to go and get my money back. He actually took the time to drive to Monroe and get my dinette set to bring to Ann Arbor for me. Get this, today is Anthonys day off. American Freight I hope you know how much this young man believes in keeping his word to your/his Customers. I was so ready to not ever do business with you again Daniel! I thank God for this young man. Its Salesmen like this Man that knows how business etiquette works. Thank you from the bottom of my heart Anthony. Please Know what this means to me. Again, I thank you.With Much Appreciation,Renee C. Ann Arbor , MI.
I have been buy from American Frieght since 2011. My first purchase was a king size bed set and mattress. The set lasted me 8 years and I couldnt have been more impressed. I have used American First Finance through American Frieght 3 times. I have had nothing but good service with them as well. Today Tyrone and Daniel helped me out with getting yet another loan and all new furniture for my new apartment. I recommend them 100% nothing but great experience with this store and the employees.
So I would have left a one or no star review. My fiance and I have been waiting on a couch since July. The first couch took 2 months to recieve after calling and calling only to get short responses and told they would call us back. We never would recieve a call back and have to call again only to get the same runaround. The first couch got delivered yet didnt fit up our stairway so had to be sent back and we still had to pay a delivery fee. So we go back to pick out another couch reluctantly due to our first experience. We found one we liked and was told it would take 2 weeks for them to recieve and deliver the second couch. Almost a month goes by and we hace no couch no phone call updates no anything. So we call again. Her and i both and get the same run around.... Ohh we will call you when we get info on your order. Then they said they were having a delivery and that couch is supposed to be on it that they will call us in a few days. Well they never called us. So another week goes by and here we are today. Im not even gonna mention the mix up with the priceing of the couches due to the order bot being change from the first couch to the second one. Anyway I call today and thankfully fibally speak to someone that cares. Jim answered and spoke with me about the matte apoligizing for everything and explaining the situation with the couches not being delivered walked me through it so I had a common understanding with him and the store. We finally get an update that the cpuches are here and they will be delivered tomorrow. I called upset and was greated with respect and understanding. I was helped beyond what i expect and am more than pleased with how he handled the situation. He needs a raise and a promption. If it wasnt for him i was about to just cancel everything seeing as we have now been paying for a couch we dont have. Anyway thank you Jim for such great service and helping figure this out.
My girlfriend and I recently signed a rental purchase agreement with this company and it has become the biggest mistake I have made in my recent memory. The owner himself was the person who helped us with looking around and finding the couch we wanted for my new living room. We were assured that when we signed in January that there would be no interest until April and there would be no penalty if we paid it in full before then. He lied on both counts. We are now having issues with the company getting any information or help since they dont control the finance company and the finance company is telling us to resolve the issues with American Freight. We obviously are not making any headway. I have found out I am being charged for the extra warranty we payed for here in store and a secondary warranty that covers the same thing with the finance company. There will also be a fee for paying off early as well as they have already been charging interest since the first payment. Do not trust this company, its finance affiliate or any of the management at this store. They will screw you over, show no remorse and send you on your way with We can take $50 off your next purchase here as a response to any complaint. That helps me none as I will NEVER be purchasing from this store again and I hope that any of you who read this will take heed and refrain from sending this store any business. I for sure have already spread the word to all my family and friends to never set foot here and I plead with you to do the same. I dont want the owner of this fraudulent store to make another dime off another good persons money.
Unfortunately, I had a very poor experience here. I purchased a sectional and a dining room table from here about a month ago. The day of delivery, I was told that 2 of my chairs for the dining room table were damaged but I would get new ones delivered within a few days, free of charge.When the delivery guys came, they backed into my truck and left several scratches in the paint. The sectional is fine (smelled funny for several days but Im assuming its because it had been stored for so long due to the pandemic) but the dining room table was damaged and the legs dont screw in all the way, so the table is unstable. I called about the table legs and was told I would get a call back and never received one. So, after doing some rigging, I figured out a way to tighten the legs of the table a little more, and even though its still not stable, I dealt with it. Fast forward 3 weeks later, I go into the store and ask about my chairs that I paid for but havent received. I was told that the chairs were back-ordered but I could take 2 chairs from the floor model. Well, the floor model chairs were also damaged (missing screws, bent legs, peeled leather, etc.), so I didnt take those. So, I asked if I could just bring the whole table back and get my money back and was told sorry, we dont do refunds. I was refunded money for 2 chairs but now I have an incomplete dining room set with a wobbly table. All of this just to save a couple hundred bucks. The men working in the store are nice, but the product here is trash. =/
Tyrone helped me find the bed of my dreams. It was the Lyssa bed set, the one that glows and i fell in love with it at first sight. it’s pattern is sort of like a snake and the headboard glows. i loved it. he immediately saw my smile and came over to help me. I’m in the middle of remodeling my room, as my sister just moved to college and now our, well my, room is all to myself. i wanted something mature for the age that i am, which is 16. He showed me the features, walked me through the steps, costs, and i ended up buying three things from the bed set to take home with me. I was elated and he was so friendly, and always treated me with such grace and dignity. a few days later after we got the furniture, the room got painted, and we had started looking for a mattress. Anthony helped us out with that, and he was so nice during the process. he showed us different beds of different textures (etc. plush, firm, medium) The process was very quick as the third mattress in i couldn’t wait to have it in my room. My dad wanted to put the mattress on layaway so he could make payments here and there until he paid it off, and during that Anthony was amazing. he was so nice and explained that we had 101 days to make the payments, ultimately we decided to just pay for the mattress there and now, but it was handled with such care i couldn’t wait. I know a lot of people say the furniture or the employees were not up to bar but i truly think that this is the place to go for beautiful furniture. the employees are phenomenal and i cant wait to purchase more items from this store.
Really nice place. Very appealing and clean. The staff are nice and the warehouse guys do a great job securing your products when you pick up your stuff. Great place and definitely recommend if you want affordable but quality furniture
Jim Jim Jim !!!!It’s was bumpy at first Jim made it all better!Thank you for all the help well I should say you went over and above.We definitely appreciate all that you have done to complete the whole apartment!Anyone and Everyone if want excellent service ask for Jim he will for sure get you right!
One of the best furniture shopping experience I have had. I am extremely pleased I went to American Freight Furniture & Mattress where I got the best friendly service, the best price(IMO) on a futon, computer desk, a small chair and three piece glass coffee tables all for under $700, and most important of all, I got what I went there for(nothing more, nothing less. Just perfect!). This was a great place to shop, it was stress free(no items were pushed on me to buy, and I liked that), service was so good that at times when they went to check on an item, it took very little time that I didnt even notice I was waiting. I dont remember the salesman name but he is a tall slender white man with a bald head, very knowledgeable and I felt that he gave me no BS! In, out, done. I loved it, Thank you American Freight Furniture & Mattress! I wish every retail store was like you.
The staff are great. They work directly with you to take care of your needs as best as possible. Great place and great product. Even if you have an issue it will always be addressed
Daniel was extremely helpful while we picked up our sectional. He handled the transaction very professionally and I would recommend him to any of my friends or family members!
Awesome customer service! Tyrone was super friendly and helped us out to pick out our mattress and Ryan the manager was great with problem solving. We really appreciate these hard working guys!
Daniel was a wonderful salesperson, he greeted us right away asked questions to help us. After 3 different stores, we gladly came back and purchased a set from them.
My husband and I were very pleased with our experience. We purchased a dining room table and a sectional. Daniel was extremely helpful and prompt with both purchases. We did have an issue with a very squeaky sectional that Daniel handled quickly with no debate. Our new sectional piece was delivered within 2 days. Unfortunately, the new piece has a minor squeak but is much improved. Overall, not upset about the quality of our pieces knowing we would have spent 2-3x more at any other furniture store in the area. Would gladly shop here again.
I called 3 stores looking for end and coffee tables. Jim saved the day. He was so helpful and Polite even after I kept calling. He made me feel very welcome and he took great care of me. I will definitely be shopping here for more of my home needs. You guys rock!
I was very indecisive about which mattress and the amounts I wanted to spend. My salesman, Dan, was very patient, helpful, professional and courteous. I returned 3 different times before purchasing. I am very happy with our decision and for Dan! I will recommend him definitely and return to American Freight for future purchases.
Amazing customer service. Ryan and Tyrone helped me and my wife find the bed we always wanted. The guys are knowable and patient and they have quality brands at bottom end prices. We are so happy we found the right bed at the right place. Thanks Ryan thanks Tyrone.
Tim was great very nice and very professional
Great prices and good quality furniture! The selection might not be the best, but its always changing, and the deals are hard to beat. I would definitely recommend checking them out before other furniture stores
I bought a faux leather sectional 3 years ago. The price was reasonable but over the past year it has begun to peel and one of the cushions is sagging significantly as well. I bought the warranty they sold but under the terms none of this would be covered so it was a total waste of money. Very unhappy with my purchase.
American Freight has some of the most kind and respectful workers. Tyrone was our associate who did everything he could to help us find our perfect couch! Come visit them, you won’t be disappointed!
Hi this was my first time ever shopping here. I had an associate by the name of Jim was a total sweetheart. Helped with everything me and my family needed.Thank You Jim for all your help.
Great experience shopping here for a second time. Daniel was great! Purchased a whole couch set for my living room, if it is anywhere near as good as the mattress I purchased a few years ago I know that I wont be disappointed!
Another great experience at American Freight in Ann Arbor. Excellent customer service, excellent prices and had exactly what we were looking for. Also delivered it the same day! Will always be a customer.
This place is absolutely amazing !!! Ryan was super helpful in helping me purchase a new dining set as well as a mattress!! James assisted me as well. American Freight in Ann Arbor never disappoints ! Would recommend this store to anyone looking for furniture at a decent price . Both James and Ryan seriously deserve some type of recognition and raise :=) . Will continue to do business with them !
I had an amazing experience at this American Freight location! I bought an inexpensive recliner there last Winter. It was defective so I had to file a warranty claim. Well four weeks later the company that makes the recliner still hadnt processed my claim. The manager at American Freight had a solution! Rather than make me continue to wait, he just credited me with the cost of the busted recliner and let me pick out a new one! This manager did the right thing and therefore has earned my business in the future!
My fiance and I stopped in to purchase a couch and love seat for our out-of-state condo. We had been shopping around at several stores, Wayfair, etc...and felt that the quality and value at AFFM was hard to beat. Our sales associate, Ryan, was friendly, knowledgeable, and so helpful. I highly recommend this location.
This is not my first time shopping here and won’t be my last! Daniel and staff were very helpful and attentive! Great furniture, great prices and even better service. Thanks Ann Arbor store!
Jim and Brandon was really helpful with us today and I really appreciate everything they did to help us find what we were looking for!
Shopping for Christmas for the wife stopped in the store not intending to buy but Daniel twisted my arm and I ended up buying two new chairs! I would not of bought them if he hadnt given me a great deal!
Casey was great in assembling my furniture I’m giving him 5 stars thanks again for your good work
Jon from Harbor Freight was an absolute delight! Not only did he help us with finding what we knew we wanted, but he also offered us many more deals on additional merchandise. Friendly, helpful, and overall a fabulous furniture shopping experience.
Good price on some stuff... the delivery gave me a time to wait for them and I had to give them several calls for a few hours until I got my purchase!Among the furniture that I bought from this store, there were a mattress and box spring. After a few months sleeping on the bed, I found the box spring making noise while rolling on the bed. I called them and the manager kindly allowed me to swap the box spring with a new one. I appreciated their service.. But guess what?! Same problem happened to the new box spring after a couple of months of using it. Very unhappy with my purchase!
The delivery was a nightmare.We paid for next day delivery and our couches, told they would call, updated our address to the new place and waited for the next day.Next day the movers went to the old address and didnt even call, we had our old roommate call us saying our furniture arrived.Luckily our roommate gave the new address and we then waited for our stuff to get to the correct apartment.In the time it took me to walk my dog and back the movers had: brought our furniture, told us we never paid for the moving fee, and took our things back to the store.I get home, and call the store. The person who sold us the furniture forgot to mention that the move was to be paid THAT day in CASH. (The delivery driver also gave false information to the store about our availability and conversation my BF and he had.)I then told them to send the people back, and went to the bank.After we gave the driver the money they moved the furniture in the apartment, but even then I dont think I will ever purchase a thing from there again. Too much of a headache for average furniture. Bye American Freight, hello anywhere else...
Brandon & Tim were a very great help ! They engaged in conversation with me and answered any questions I had !!
We found very good customer service at this location, along with a large selection of furniture! However, we were not aware that you have to put the furniture together yourself, and it took a lot of manpower to pry the furniture off the supporting boards that it was copiously stapled to. This in turn damaged one foot of a dresser. Also, the delivery men smelled of marijuana and smashed a thermostat bringing in a sofa, which cost me $100 to repair.
Daniel did an awesome job with helping me find my mattress, dining table, and dresser! He’s such a good sales clerk! Thanks again!
Great sales staff. Quick and easy process. Credit terms are a bit crazy but just pay it off within 90 days
Awesome experience! Came for a small table and two chairs. Ten minutes. All done and Im going home with a better product than what I had in mind for less than I expected to pay. Tyrone rocks!
Bought a mattress set today. Saved enough to get a side table. The staff were friendly, informative, without being pushy. The delivery crew they contract out to was likewise excellent. When my wife and I redo another room in our house, we will check out these guys first.
Great place for furniture great prices generally took care of us I bought a whole house from him from living room furniture to bedroom sets nightstands tables
I bought a couch set and within 6 months Ive had to fix it 2 times. This is what it looks like now. Legs where missing at time of drop off. Had to go to the store to get them because they couldnt get them to me until the next day. I told them at the time of sale I was looking for someone strong that had good reviews. I dont think thats at all what I got.
Great service!! Go talk to Jim!
Thank you for helping me american freight
I love this place! Ask for Tyrone ,super friendly and helpful! Tyrone is very patient and help me even though Im indecisive. I will definitely go back and ask for him! Great employee!
Loved this place. Just moved from out of state and I got to say looking for furniture is hard, but Daniel and Jim were really great they helped a lot, from measuring to getting us the great protection plan for our new furniture. If you can come in and check out this place you wont regret it.
Anthony was extremely helpful. He was very fast and efficient. We were able to start our payment plan today!-Linda
I give them 5 stars. Very friendly and extremely helpful. We were helped by Anthony and he was great!!! You cant beat the price either.
Anthony was a great help today! He helped me make a great decision very quickly and I was very satisfied. All the staff was very friendly and were very good to give me all the information I needed.
We received help from Brandon he was super helpful and managed to get us the best deal for the best prize! Really recommend you coming here
Went furniture shopping all day and loved this place because of their customer service help and their great places. They go the extra mile just to help you. Jim helped us measure the sofas to make sure it fit in our new house. If you can go ahead and stop by you wont regret it.
Purchased twin mattresses for my kids beds here. Daniel was great to work with and made mattress shopping fun and easy!
#Customer ServiceI came in to purchase a box spring for my sons bed and Ryan made the process simple and painless. His level of customer service was welcoming! Thank you Ryan
Please be aware if they tell you your delivery is supposed to be in the afternoon be prepared for NO phone calls, and a possible delivery by 8 pm. YOU will have to reach out to them... Truly nothing against the owner himself and the sales people are kind and courteous and your sales and purchase experience is completely different from your end result dealing with the separate company they use for deliveries. They are completely unprofessional if you have a set time for delivery in the evening be prepared for next day and a lot of excuses from this separate company..
My wife and I went to American Freight looking for a new couch. They had a wide selection of styles in different sizes, colors, and prices, and we were able to find one that would fit our small living room. Not to mention our tastes and budget. Well be going back within the next few days to get a set of tables to go with it. Id definitely recommend getting the protection plan, though. Life happens.
Jim and Brandon gave me excellent customer service. I am a repeat customer!!!!!!! Everytime I visit I have excellent customer service
Ethan the store manager helped my girlfriend and I out to find great deal on a bundle on a sectional couch, queen size mattress. I saved $200 dollars on my purchase! I will defiently come back here to buy more of my furniture. I recommend this location, they will help you for your future purchases.
Great experience tim is awesome
Total reviews rating 4.7
199 Reviews for American Freight Furniture and Mattress 2023:
Review №1
2021-10-04Easiest furniture shopping experience EVER! My husband and I entered hesitantly because we were nervous that we would be bombarded with sales people. We were greeted and asked a few questions but ultimately we asked to just look around, and there was no objection to that at all.We did ask for a tape measure from Tim and he graciously helped us measure a few options and check to see if the item was in stock.We ended up purchasing a brown sofa set (runner up of our choices) based on the size of our room and delivery was scheduled for the next day, YAY! The day of delivery we realized we had our measurements flip flopped which meant that we could in fact go with our number one choice. I called up to the store to ask if we could switch sofa sets, thankfully we still had time so Brandon and Jim helped me get that resolved, but better yet I was still able to get the couch delivered later that afternoon.Now one hears about horrible delivery folks but this was not the case! These two guys moved the three different pieces of this sofa set into our home, unwrapped everything and set it up so efficiently. They even worked around a few scattered toys and our curious kids. These guys were amazing! If they had a company name I would love to hire them for our next move!
Review №2
2022-02-28I just had my furniture delivered yesterday and I must say that Im so happy I went to Jim at American freight! They take great care of people who walk into their store and the community . They worked with me in my current difficult situation I was in. Without the help from Jim I wouldnt be able to have my daughter, but they made it possible and Im forever grateful I would recommend going to visit both Jim & James for anything you might need! The delivery driver and his helper were also amazing and very nice! I will deff be back in a few weeks to buy more! I promise you that. Thanks again guys!
Review №3
2022-01-14This place has a huge selection of beautiful furniture to choose from. Brandon was my sales rep, hes a very hard worker. My family and I came in with a thought and left out with a full living room set. Thanks Brandon 🙂. Not to forget about Tim and Jim, you guys rock. Last I want to Thank the two delivery guys who was also very professional and respectful to my home. I recommend anyone who has a budget (or not) to give American Freight a visit. Trust me you can afford it 😉. Trust the professionals that works there and you will leave very satisfied. Thanks Guys ❤💗❤💗
Review №4
2022-01-24Brandon and his managing team were all very helpful. He was friendly, greeted me at the door, and helped make leaving the store with a new box spring and mattress smooth. I’ve lived in the area and passed the American Freight store so many times without ever going in, so today was a pleasant surprise. The team is attentive and the wholesale prices on their dining, living room, and mattresses make apartment shopping affordable.
Review №5
2022-06-20Tim and Jim were absolutely amazing! So professional and we’re able to get us the mattress and box spring we were looking for. So happy with our choice to business here! We were able to try multiple bed options for comfort before making our choice. They helped us with financing and eventually with loading our bed onto our car to head home quickly! Thank you so much American Frieght!
Review №6
2022-06-26Had a very pleasant experience buying from these folks. Folks in the store were low key and friendly. We scoped a couch out last week, came back yesterday to make the purchase, and they remembered us. The delivery fellas were also friendly and got us situated fast. Definitely buying from here again.
Review №7
2022-02-20[ ] Came in the Ypsilanti store today and met the best sales guy yet! Jim was awesome. Didnt get pushy, knew his info and products and was amazing to work with! Got our new mattresses and will definitely be back to work with Jim again!
Review №8
2022-07-03Jim and Tim were great!! Tim helped me find exactly what I needed. They offered to deliver it for me. When I declined delivery they tied it to my car for me. I love the selection of stuff they have from bedding and chairs to dressers and lamps. I will certainly shop here again
Review №9
2022-07-16Jim and Tim were great! They steered us into the right direction of a couch that will fit in our home the best. Checkout process was fast and easy! Highly recommend.
Review №10
2022-04-24Tim at Ann Arbor location was great! He got us in and out and made sure we were comfortable with our purchase. Very personable and very friendly and helpful. Highly recommended!.