Kerbside pickup
Yes
American Freight Furniture, Mattress, Appliance in Livonia
Categories
Location on the map
Livonia, Wayne County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 734-261-3600
Site: https://www.americanfreight.com/...
Site: https://www.americanfreight.com/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
American Freight Furniture, Mattress, Appliance in other cities:
Comments (199)
Tony was an excellent salesman. He was able to get me a living room and bedroom set for a great deal and worked with my budget. Thank you so much for everything you did for me.
I ordered a refrigerator in store from the warehouse in Livonia, I payed a delivery and hook up fee. My fridge was supposed to arrive the next day between 8am and 5pm. I did not receive any calls or notifications on when my delivery would be arriving. I called the warehouse to confirm my delivery time and I was told that my refrigerator would not get delivered today. It is now 12+ hours after I got rid of my old refrigerator and took all of my food out of the fridge and freezer excepting my fridge to be delivered between the time I was assured it would be. I called back up to the warehouse to get the matter resolved and the only thing I was offered was a delivery for the following morning between 10am and 2pm and a reimbursement for the delivery and hook up fee. I also found out that they do not offer the service to hook up my fridge because they do not install water lines. So I was charged for a service they do not even offer.
Tony was a great salesman. He helped us pick out new furniture for our new townhouse. We will definitely return to make future purchases
Larry was super nice and helped me pick a great mattress. Prices were as stated and financing options were easy to use. Will definitely come back again.
I messed up on my online order and Larry at the Livonia location was hands down great with helping me fix my errors and get what worked for me! I strongly recommend you go see him for your next furniture or appliance need. We will be back!
Tony did great thank you. Awesome customer service. Was a huge help he has helped me furnish my home with reasonable pricing.
I had the best sales rep, Dakota was awesome and he was quick and got everything I wanted and needed! He also set my things up for a quick weekend delivery!
Best customer service Larry was very patient thru my undecided process of which sectional I wanted to purchase I must say his service was upmost the best with a smile and very detailed with there financing procedures.... in my return in meeting Tony he was just as nice in person as he was over the phone astomphere is clean beautiful furniture I definitely will be returning! Best experience in a furniture I must say there both a PRO A WHAT THEY DO!
Tony was amazing! I came in not knowing exactly what I wanted and he helped me with everything.. even threw in a couple deals! He was great!!!
Dakota was the best sales rep we met. He was very friendly and knowledgeable. Helped us with our living room set.
Tony Toni Tone took very good care of us. He got us exactly what we wanted for a great price. Thank you soooo much.
Tony was very helpful from the time I walked in the store til I left! He helped me pick between two sofas I was stuck on and had a great attitude the whole time ! Wasn’t hounding me gave me the right amount of attention and space
Tony was a great help to me today to get me exactly what I needed. The store was neat and organized. The personalities of Larry and Tony were great.
I was supposed to receive a delivery of my new refrigerator today between 8am and 5pm. I did not receive any phone calls alerting me when my delivery would arrive. I had to call up to the warehouse to find out when my order was coming and I received a bunch of excuses and finally after several conversations with them I was finally told they were not going to deliver my order today and I had to wait until the following day between 10am and 2pm to receive my refrigerator. I was then only offered my delivery and hook up fee to be waived. I have food that has been sitting out for 12+ hours and have no refrigerator to store it in. I now have to get ridge of all of my food because they did not communicate with me the entire day that they were not going to deliver my refrigerator today. I also found out that they do not offer a hook up fees for the refrigerator that I purchased because they do not install water lines. I was not told this when I purchased the installment, I ordered everything in person, at the American Freight Warehouse in Livonia, and I was offered these things only to find out they do not actually offer the services that I was told and purchased. Refund me!!!
DO NOT DO FINANCING WITH THEM!!It’s a scam. They use any money you put down at the store as a “discount” and tell you to have your balance paid off in 101 days. Put $1,180 down towards at $1,800 fridge and owed over $2,000 and with them only putting part of the money I already paid up front down by the time the 101 days was up only $214 would be used.Plus there’s a $100 fee to pay off in the 101 days because of a early buy out fee, and they set up your loan to go for a year so you’ll have to make a lot of extra payments without the money you put down added into it. They make you fill everything out on your phone and don’t tell you anything. Just don’t do it. There’s no way to figure out how they do it because the website says one thing and the people will tell you another and it’s just a scam.Go look at the reviews for American first finance before even thinking about financing with them.
I love the charcoal sectional and the store went above and beyond with a few questions I had. Its hard to find trustworthy people now days. I know will be back soon for a refrigerator soon. ☆☆
I absolutely love the Livonia store on Schoolcraft & 96 an preferably the worker Tony of every time Ive been in there hes been so so nice to me an have treated me with nothing but kindness an great customer service i definitely recommend anyone to deal with tony in store.
Tony, Dakota, and Larry were awesome!! They searched for what they didnt have and didnt push me out the door when I showed up lastminute before closing!! Great team!!
Tony was great help and also the rest of the team! The process went very smoothly and they were very considerate.
So I worked with Larry. He was very helpful, and he answered all my questions. I was so back and forth on a couple of items but we got it all figured out. Thanks a lot Larry 😊
Jay and Laureen are absolutely awesome. I had an appliance emergency and they saved the day. Thank you both so much. Your lifesavers.
Larry was awesome and even though I went over budget he still managed to make everything work for me! He was very kind and patient with helping my family pick out our new bedroom sets. Definitely made my experience great and I was able to get everything I wanted today! I would definitely return to purchase more items in the future! Thanks again Larry! :)
Tony and his team are amazing! Tony went out his way to locate the appliances I want. They had a a little rush and they helped those people promptly. Thank you guys for the amazing service!
I came to American freight, and Tony took really good care of me. He have a Perfect attitude. Great customer service ❤️Nice guy. Good job Tony
Tony was phenomenal! He helped us furnish our entire home pretty much and gave us a really good deal! Ill choose this place EVERY TIME
TONY AND LARRY ARE AWESOME. I LITERALLY STILL HAD MY DEPOSIT FROM 2 YEARS AGO. SO SUPER HAPPY. COME HERE BEST DEALS I PROMISE YOU!!!
Theyre absolutely not fully transparent on the financing. Im not sure if its truly American Freight or the finance company, but I ended up getting a separate loan from somewhere else to pay off my furniture and close out my account 3 days after purchase due to undisclosed fees and interest, that would have more than doubled the price of what I was purchasing
Great service. Found an item of choice for clearance to help us out. Went over all financing options clearly and quick. Will be returning for future purchases.
Great place ! Great deals , I am very happy .. Larry and the hold team are wonderful.. Thank you so much for all your help . You have a Loyal customer.
Great experience! He was very helpful and nobody was pushy like they are in many furniture stores. Thanks for everything!
If your a women my advice have a man call. Im right next to my husband and I called about a twin mattress they told me all they had was mattresses for $170. My husband called they said $89 and up! They lied i called back all he said was its when you speak to different people. He was the same guy! (Ive bought from them before and they talk alot different man vs women)
Larry was kind, very friendly, helpful, patient and he definitely went above and to help me out with my purchase . The world needs more people like Larry around .
Super nice and respectful staff I order a few things from them definitely will be returning .. Tony was awe he go above and beyond for his customers....☺️
Just got my first place and Tony was more than helpful. Super nice and worked with me!!! Thanks for my new couch!
Larry was friendly , knowledgeable, and knew exactly what I needed. He was efficient and had very great customer service .
Tony And Larry were extremely nice and helpful with my choices. Warehouse is clean and all my questions answered. Thank you!
Ethel was amazing answering all of our questions. Great customer service. Highly recommend.
Great customer cool nice friendly his name was Dakata futch he helped us in we really appreciate it.
I have purchased many items from this location in the past but I will never do business with them again. A dryer I purchased took over a week to arrive just to have it not heat our clothes. On the delivery day they went to our old apartment despite us changing the address the day we purchased it. This caused us to wait even longer for the first dryer which didn’t even work. My issue is the lack of communication. Every time we called for an update we were told it would be there the following day but we received no phone calls or delivery. they keep pushing back when we will get it. Really poor customer service.
Dakota and Tony were awesome. The couch I ordered wouldnt fit in my house and I was devastated. I did not want to come here and pick new furniture. Tony did a bit of convincing and I gave in and showed up.The patience they had with me was incredible. I changed my mind a couple of times and Dakota just rolled with it. No complaints, no attitude, no rush.I highly recommend these guys!!!
TONY WAS AMAZING!!!!! He found my dream bed and my DREAM mattress and made sure I had same Day delivery! I waited To come from another state just to come see him in MI!!!!! I LOVE this store!
They have really decent deals, Ill admit that. Ill be back to purchase some furniture. They make deals with you on some of the stock they have and others not so much. But they have more than just couches and appliances there which is nice.
I am writing on behalf of my pregnant girlfriend. I told her to get her furniture from AF, because I had been a customer prior. However, they have left a poor taste in my mouth. We came there a few times to look at bed sets, a couch , and stove. After deciding on getting a couch/stove ( and the most expensive coach they had, the Salesmen could not get the payment process together. He then partnered with another co worker, and neither one could work it out. They just looked at the screen dumbfounded. This coast my girlfriend back problems for standing too long and also made her late for work. Then on back to back delivery days, they forgot to send a portion of the couch.!! This caused my GF to get up out of her sleep and elongate the delivery process. And now, after speaking with Tony, the manager, who I do have respect for, we are trying to get another delivery for the couch/stove as we speak. We were going to buy a Fridge, but my GF does not want to. So, all in all this has been a horrible shopping experience.
Prices are way too high for this cheap quality furniture I bought a mattress and box spring set from there the price was way too high for the cheap mattress they put the box spring on top of my car and didnt even have string I had to go buy my own string and two of the employees barely wrapped it correctly as soon as I got around the corner it blew off the top
Horrible furniture!! I seriously regret ever giving them a second chance. The sofa structure was broken the day we got it, but because we had to rent a truck to get it, I just delt with it. 5 months later the other side of the sofa structure broke. Been sitting on pillows because the metal bars are coming through and all the thin fluff has dropped through. Never will I ever trust this place again!!!
Tony was a excellent customer service rep thanks a lot I love my couch
Larry & Tony are the BEST!!! I wish they were with me when I bought my car! Very Good Deals!
My husband and I went into the store looking for a new couch for our living room. We were looking for something that we could fit into our budget and was of good quality. Our sales person Tony let us know about their great payment plans they offer with no credit checks. That was huge for us not having to put another big purchase on a credit card. They had a great selection to choose from and with Tony’s help we were able to find the perfect couch for us. They actually had the couch in stock and we were able to take it home that day! Tony made the whole process so easy. I would highly recommend American Freight to anyone looking for great quality affordable furniture that comes with amazing customer service!
Got a great deal on a couch and ottoman. They were really helpful and great to work with.
Best receiving team ever received me past hours very friendly extremely fast
Tony Was Very Helpful From The Moment We Walked It, Also He Was Very Patient While We Looked For My Account Number. Would Definitely Recommend Anybody Who Buys From Here To Ask For Him To Take Care Of You. Very Happy With My Purchase
Larry a.k.a Silver Fox is the best! He made sure I got my furniture on time and the next day! Go shop!!!! Ask for Larry!!!
Go see Tony great prices great service
Tony was very good to me and my kids and I amVery Satisfied.
First time here great customer service. Thank you Tony and Larry
Larry freaking amazing and knowledgeable… will recommend Larry for my family and friends. Warming service
Went in memorial day weekend looking to purchase living room sofas. I wanted something on stock that I could get quickly. The set I wanted wasnt in stock and my sales guy Larry said to call the next day as it should be in and sure enough it was. I went and purchased it the next day and less than a week later I am delighted at how good it looks in my living room. The two delivery guys were also very friendly and efficient. Overall experience was great and Ive even referred a family member already looking to also purchase living room set. Thanks American Freight and Larry..
Anthony was so helpful today after Gardner White Let us down.I would highly recommend dealing with him for all of your furniture needs.Unlike the people at Gardner White he actually had a pleasant personality and went way out of his way to make sure we were satisfied with our choice! Thank you again Anthony.We will definitely be back!
I had a wonderful experience at the Livonia American Freight and appliances . Please ask for John he is a very good at his job. The store is very Clean And my Delivery went GREAT lets just say it went unbelievable great thank you to the delivery team that John has put togetherUnbelievable outstanding experience I had. Fast great people professional delivery team.John the manager.
Tony was friendly and easy to work with. Definitely recommend !
Today was a day of many obstacles but Tony went above and beyond and dedicated his time to help me with canceling my order to fulfill an much larger order. thanks so much Tony and American freight.Definitely recommend him and his team. Very nice people.
We have been going through Tony from last 5 years. He is an excellent manager of the store also very honest and very nice !!! We’ll keep going to the store in future whenever we need any furniture. If you want the best service go see Tony at American Freight Furniture in Livonia !!!
Tony was VERY helpful and made the process 10 times easier
Tony, the manager was courteous, friendly, and professional. He literally felt like family. His input was instrumental in my selection and purchase of my furniture. I was severely disappointed when my original delivery was a NO-GO because it couldnt fit in my apartment door. However, Tonys encouragement and friendly approach certainly took me from a low to a high. I left American Freight a happy camper and definitely will be back for future purchases. You Rock American Freight.
Salesman Dakota was excellent! Very professional and personable. He gave me a great deal so I will be sleeping peacefully tonight. American Freight offered better pricing and product compared to the other competitors. Best deal hands down!
I was very pleased with my service today after making a purchase last December and returning to purchase a new item. The manager’s attitude was amicable, and the timing for paperwork and furniture pickup was good. I will recommend to anyone in the surrounding areas to go by and check out the business!
Great service no peer pressure was patient and very professional and also great communication
I was so pleased ,I was so thrilled , I also was excited 😊 it meant a lot too be approved 🙏🏾thank you guys you are awesome see you in the future😁👍
Quick and easy, found a mattress for a reasonable price. Lots of options and affordable
When I called to ask some questions about what I wanted, Tony help me with it and he also told us about the construction before we arrived. My experience with Tony today was awesome and before you say only three stars. Three stars for now until I receive my furniture.. Let’s just say Tony is very patient, helpful and very understanding in what you want... Go see Tony Today
First time shopping at American Freight Furniture! Had a A++++ experience! Larry, the manager, was an exceptional salespeople...very knowledgeable and patient. Selection of furniture was also very impressive as well! Will definitely be returning in the near future!
Great experience! TONY was the best and super helpful and informative
Was able to walk right into the store and get greeted. Tony walked me around the store with all available couches and dining set. Greg was very helpful checking me out. I purchased a living room set area rug & two twin mattress. Great people
Please dont waste your time if youre looking for higher end items. This store is a mess, and sales staff is a joke.
These guys are great especially tony and larry. Awesome service great products and very helpful
Great customer service!! Tony was very helpful and worked with me on my choices. They weren’t pushy like the other furniture stores and I was able to pick out the set I wanted at a price I would be willing to pay again!!! I will be back very soon!!! Thanks guys!!
This is the second purchase I have made from American Freight in Livonia and I am extremely happy. The sales representative Tony is always very knowledgeable and accommodating. I will definitely recommend coming to this store as opposed to any other in the area and I live 45 minutes away. Worth it!
Great place good prices and payment plans you guys rock!!!!!
Nice shop for personal and family to visit. Good and friendly staff.
We bought a couch from Tony. He helped us get there because of construction. Hes a great guy. We were in and out in no time. We will definitely be coming back!
We were greeted immediately, and Chad made sure we were completely satisfied with our purchase!! He took the time to answer ALL of our questions, and even made suggestions for cheaper options! I will DEFINITELY come back for all of my appliance needs!
Not a review type of person but this place is a joke, no professional customer service they are rude on the phone didn’t get my stuff delivered until almost 11pm… missing my headboard and have been waiting about 5 days and when I call they are rude… i was going to go pick it up but since I paid $150 for delivery I’ll make them bring it to me, I’ve been told multiple times they are bringing it and then they call later in the day and say there not going to make it… my furniture is decent quality and it wasn’t a bad price but I guess they can’t charge much with the type of people they have working for them… we’ll hopefully I get my headboard tomorrow 🙄
I visited the store to buy a reclining chair. I purchased a lesser expensive chair and realized after I got home instead in the share for a few days that I did not like the quality of the chair. I called the store and spoke with the manager Larry who was a very nice person by the way. I explained to him that I was not satisfied with the quality of the recliner so he told me to Simply come back to the store and he would make sure that I was happy. When I returned he gave me full credit for the original chair even though I had had it for about a month and gave me a discount on a much better quality expensive recliner that is absolutely awesome. The customer service from the front desk employees to the warehouse employees in management are all very nice and top-notch! Highly recommended!
Guys are great! Very polite and helpful.
Tony was SO patient with us! His customer service was absolutely Amazing. Thank you so much for making this an awesome experience.
Great store great prices go see tony and Dakota
I had an awesome experience with June and Tony. They provide the up most levels of customer service as well as understanding. These are thing that you really don’t see anymore. If you need anything from sofas to dryers come see them.
Even Though this place is very far of where I live, I always go there to buy what I need, and that’s not just because they have a variety of affordable items but because they have a very friendly staff , they’re very helpful especially a guy who’s name is “Tony” he gives the costumers the best service and assistance, he has excellent experience and knowledge about all items in the store and online, he always finds us and give us the best deals, that’s way I always go to him to find the suitable furniture that I look for.
TONY definitely got me together quick.... and honest...
Nate and Tony were very helpful and friendly, and I am very satisfied with the services. I came in looking for a recliner for my husband because he was coming home from the hospital.They took care of my needs. Got delivery set up for me.Thanks Guys
I love this place, they was extremely helpful and the prices are to die for thanks again.....
Went to the store for times this month and Larry was there every time and was Awesome help me Is purchasing product and loading product
Good customer service makes all the difference!As everyone probably knows, finding appliances during this Pandemic has been a challenge. American Freight was one of a few places that had Quality items in stock and ready for delivery. Contrary to what people may think, not all items are “scratch and dent” pieces and many are brand new in the box and huge savings. I was fortunate enough to have Jay as my salesperson. Jay was professional, knowledgeable and patient with me during my search and eventual purchase. The warehousemen were helpful and cool too because I changed my mind on a selection even after it was on the truck for delivery. They didn’t gripe or anything...just made sure I got the piece I wanted. The delivery team didn’t an excellent job delivering my Fridge and had to remove both doors and drawers. They did a great job and didn’t damage anything. It was a great experience and I highly recommend you go in and ask for Jay. He will set you straight.
Dakota was a great help and a very polite kid. We had some hiccups during the process but he figured it out and worked to get us the king mattress we wanted. Thank you
I came in searching for a refrigerator and the associate Nate made the process so smooth. Within 15 mins I was approved, AND literally walked out with a New Refrigerator & Dining Room Rug! I Came looking for sears but I got an even better value & experience!
If I could give this store no stars I would. Terrible customer service directly from the store manager Chad. We purchased a built in wall oven from Chad. It was communicated before the purchase that everything necessary for installation was included. There was nothing wrong with it. It was delivered without all necessary pieces. After contacting the store numerous times, over several months, the store refuses to make it right. We only want what we paid for. When we call the store we are told the manager is on vacation. When we call corporate we are told to talk to Chad. Buyer beware! Now we need to purchase parts on our own directly from manufacturer at an out of pocket cost of several hundred dollars.
Tony was very helpful and had great customer service.
Larry is the greatest in the universe! Super professional and knowledgeable!
I came in to pay off my layaway order and was told by Larry that I wouldn’t be getting the couch I had purchased, but that it had been switched to a new couch that was nothing like the one I wanted. After I refused that couch Larry had a poor attitude about the situation and when I asked why I couldn’t get the couch I ordered I was told that layaway doesn’t actually hold the furniture, just the price (even though their website says that couch is still very much available for purchase). The fact that this was never mentioned by anyone, nor does it state that in any of the paperwork I received for the furniture is concerning. I was still willing to get the chair I ordered, so I asked when that could be picked up. Larry replied by telling me “well if you pay it in full you can pick it up tomorrow when we get a delivery in”. I paid the rest of that off and canceled the couch. My husband called around 5pm the next day to be told by Tony that they were not getting a delivery in and that he doesn’t know why we were told that. I ended up having the whole order canceled and going back to the store for the refund. They gave my husband attitude about the refund and said part of it needed to be paid as a check since they “couldn’t give out cash refunds” and I still have not received a check for the $150 they owe me. I don’t recommend doing business with them at all.
Tried calling to ask a simple question about queen been frames they hung up twice!
The customer service here is great. I called for some help about buying an oven listed on their website as having a cosmetic defect. Chad, in the Livonia, MI store, answered the phone and offered to help me. I asked if he could go and look at it to tell me what the defect was. He took down my number, went and found the item, and then called me back to reassure me that it was in really great condition. He then texted me pictures of it! It was the best customer service I have had in a long time. He even said he would make sure that it was packed up really well for mailing. What a great guy. I wouldnt have bought that oven if he hadnt helped me and reassured me. Now I am a happy customer and would refer this place to a friend.
Excellent service and financing Tony was great
Great customer service, nice furnitures and good prices
Very good customer service experience go 👀 Dakota..
Great furniture. Not too expensive. And Tony is best.😊
By far the best furniture store ever! They work with you and make sure each customer is satisfied with their purchase. The delivery company as well is the most professional and courteous group of men Ive ever seen. And Tony the manager is the best manager Ive ever encountered at any furniture store. He caters to each customers needs.
Great experience go see Larry he is the man
Tony is very helpful he got me all together and ready to go.
The staff is great!!!! This is the second purchase I’ve made from American freight on schoolcraft. Tony is DOPE! Everyone is hands on and very attentive!
Marc was the first salesman to answer my questions patiently. I have Covid 19 sanitation concerns and he was able to recommend a washer machine. He knows his products and people should ask for Marc. I told his boss Chad that Marc is a good representative of the store. Marc even went to Chad to make sure he was not misleading her. Thank you for recognizing my presence as a person who wants product knowledge to operate their purchase.
Just bought a replacement dishwasher for our 8 year old GE dishwasher. We purchased a new Kitchen Aid dishwasher. Our salesman Ed took really good care of us. Great price and we were out the door and loaded on our way home in less then 30 minute.Cuddles to Chad who was also very helpful. A super great team. The dock person had the new dishwasher waiting for us at the dock and helped me load it into the car.Thanks again you guys.Bev & Bill
Great prices, nice selection. Found exactly what we needed. Larry was very knowledgeable, made the process very easy for us, and exceeded our customer service expectations!
I love this place! We came in looking for a sectional during Covid-times when many furniture stores aren’t able to deliver for several months due to logistical backlog matters. Well, they said they were able to deliver the next day! Unfortunately, the delivery didn’t go as smoothly as we would’ve liked. First the delivery truck had a flat tire so we had to reschedule for the delivery, and then the sectional wouldn’t fit through the threshold and foyer of my apartment. However, American Freighter and the delivery company they use, A&M Moving Services communicated with us every step of the way, did some problem-solving, and delivered literally and figuratively in the end! We are now very happy with our sectional, coffee table and end tables. They are excellent quality and were reasonably priced too. I recommend American Freight Furniture and A&M Moving Services whole-heartedly.
Tony was a great help!! We were able to stay within our budget and get all the items that we were looking for and a few extra pieces! Thanks Tony for all your help!!! Can’t wait to see you Friday!!!
Horrible Experience..The employees were very unprofessional including the manager by the name of Chad. I had a delivery set up only to have it canceled the same day. Only to finally get the item and it was damaged even more beyond what wqs seen in the store. I went into the store to have parts ordered in May only to never receive them and its now Aug. I stopped back into the store only to wait over a hour to try to get the issue resolved and was told they would put the order in for the parts in which it was never done to begin with. I WILL NOT BE SHOPPING HERE AGAIN NOR WILL I REFER ANYONE THE MANAGERS NEED BETTER CUSTOMER SERVICE TRAINING.
Such good fast service from the show room to my living room! Mark and his team from A & M were so professional and friendly. They delivered and put together our furniture before I could even move into my apartment. I was very impressed 👍🏼👍🏼👍🏼 Highly recommend!!
Very helpful associate, Larry. Found everything I was looking for
Came to American Freight to get furniture for my new place. Tony was a great salesman and helped me throughout the process. Good prices and excellent service. Bought furniture for my entire place for a reasonable price and they deliver. Come here for your future furniture sets.
Tony said Dakota could not get a review he was the bomb
Tony was absolutely amazing. This is my wife and I’s second time coming here and getting our furniture and we will only go to him. Nigel made sure our delivery and everything was great and it was The same day. We wouldn’t go anywhere else. Thank you all so much. We’re definitely coming back to see Tony and get more furniture!!!
Larry is the man, he saved the day, letting us know how to get there with the construction, then selling us a beautiful dining room table, before Thanksgiving, Go see Larry, Hes legit
Immediately upon walking in the door I was greated with a friendly greeting by an associate who was waiting on a customer. I was then greeted by John who waited on me a couple of weeks earlier. John was friendly, professional, and very knowledgeable. I must note the environment created by the associates working today was friendly and upbeat as I heard and witness their service to others. I will refer others to this location.
Larry was very helpful very fun great customer service
Was very pleased with my sales representative Tony from my home town. Great communications and quick response to anything I may have need. I highly recommend him for any of your shopping needs.
They had some issues with my order. Had to get it from a different location. So I have to pay $100 delivery fee. But they have nice stuff and decent prices.
Customer service was Excellent Larry went above and beyond to get the things i wanted and needed! HIGHLY RECOMMENDED
Great sales service. There was no rush or pressure to buy. Salesman explained all of my questions. Quick delivery and set up as well. Mark & Todd from A&M moving are that deal!!!!...All and all I will return to purchase other needed items.
My first time shopping at this store. Very impressed! Larry my sales guys was so so awesome he made ever phone call did everything he possible could to make me happy even with 3 grandkids with me I already have recommended him. Now let’s hope delivery goes just has wonderful little high in delivery price but I am sure they’ll take good care of my sectionalAgain thank you Larry
Thanks so much for your help Dakota will definitely be back
Great service. Guy named tony works there Got me exactly what i needed for a great price best furniture spot to go to highly recommended.
Thank u Larry! U were so much help 🥰
We were very happy with our experience with American Freight. June provided us with excellent customer service. I would recommend this location to family and friends. June was our associate she helped us find the perfect sectional and she was very helpful and answered all of our questions
We signed up a contract for payments and picked out a fridge the end of last month. They pushed our delivery date out 2 weeks. It was supposed to be here the 18th of this month. I took the day off and made sure someone was here. My fiance called twice to make sure they were coming, they said they were doing deliveries until 8 and they would call when they were a half hour out. At 740 pm he called and they needed to reschedule for the next day. Luckily I was off. I waited around all day and he called them multiple times. They never came again. Then they called him and told him they were ready to take the first payment. He told them that he wasnt paying anything because he had still not recieved the fridge. They said that it was completely unacceptable and they were transferring him to someone who would take care of the situation. That person told him that they had 5 day grace period for deliveries. He has called so many times over the past week. They keep telling him theyre going to call back with a date. They have not. He was on hold for an HOUR yesterday waiting to talk to someone. I called today and spoke to someone. They were SO incredibly rude. And I was told the same thing. I called customer service and was told that they could not reach the store associates and that we have the option to cancel. So I explained that we have been waiting for a month and Im going to call corporate. To which they replied that they do not have a corporate office, number OR email. Im am so disappointed in this companys customer service, employees and delivery service. I cannot express enough to not go here. Do not waste your time or money. I have found out that quite a few other people have gone through the same thing. What a let down!!! Here we are a month later, living out of a mini fridge until we can figure anything out!
Very helpful and professional staff. Weve had to replace the chaise on the end of our sofa twice even after taking a floor model set from another store that was not damaged. It turned out to be a manufacturer defect. We love our sofa so we opted for the 6-8 week wait on a new piece. So American freight staff gets 5 stars for their patience and the foresight for me to get insurance 😉.
I have the absolute best experience every time that I come here. Tonys service was absolutely phenomenal. Him and the rest of the staff greeted us as soon as we can in, making us feel welcomed. Tony accompanied us through out our entire purchase and assisted us with making a difficult decision for a mattress. While our preferred mattress was not in stock, he provided us several alternatives and even provided us with an alternate store where the mattress was in stock. I have bought several complete bed sets, kitchen, and living room furniture from here and I refuse to go anywhere else.
I visited just to browse and ended up buying sofa and loveseat because the price ($699) was squarely in my budget. My salesperson (June) was excellent at knowing when to sell and more importantly when to pull back and let me and my wife just browse and choose. She was there to assist with questions we had and otherwise just left us alone to choose. All in all, this was the most pleasant furniture buying experience I have ever had. Thank you June.
I am EXTREMELY HAPPY!!! The customer service from June was more than I could ask for. I felt like my sister was there with me helping me shop! The monthly payments won’t suffocate me which is a big factor that and the quality! I love my couch and my new bedroom set and mattress their beyond comfortable! Smiling from ear to ear! Go see June y’all!I truly appreciate the 2 guys that the delivered my purchase as well!!
Omg I’m am so pleased with my experience at this furniture store, the staff was friendly made me feel so welcomed, I love Tony he was helpful also Nate & Dakota I’m happy I purchased here
Dakota was an amazing help the staff was nice and friendly.
American Freight is awesome. I have been looking at this purple couch for months. Traveled a long distance. Had problems with finance company. Tony was willing help us through it. Thank you so much Tony....
Customer service at American Freight on Schoolcraft in Livonia is A1! Tony and his Associate took care of me, and treated me with kindness and respect. They were patient and also very fair on prices. I definitely recommend this place...Ask for Tony:)
June was awesome! She did an amazing job with getting me everything I needed for a great price! She helped me stay within the price range I was interested in. I recommend anyone to ask for her, she will do an awesome job! Thank you June!!
Was just trying to go in and purchase a chest freezer. Called to ask how I would be able to access the store with the construction blocking the turn around access and Schoolcraft road access after having tried the side street 15 mins before lol...told them I was looking at the store but couldnt figure out how to get in the lot and the reply I got was well, there ya go 🤣was already warned by home depot associates about their service and the horror stories associated with it, but I was saving 50 bucks!..... wasted an hour but glad I got the preview of the staff....moral of the story....dont be like me. Spend the 50 😅
Great experience Tony and Glen were amazing they did everything above and beyond to locate the furniture for me
This is my go to place for furniture and mattresses! Tony was awesome helped me decide which couch and mattress to get and I couldn’t be happier. Great customer service! Great location. Great Prices
Great customer service. Larry is thebest
Sooo my wife and I just recently bought a couch american freight had it delivered it wouldnt fit so they happily refunded is the money but instead we bought another couch which fit perfectly. But we noticed a year and cause its so new they are replacing the piece of the sectional. Stand up place for sure
I love shopping at American Freight in Livonia, I furnished my whole apartment with them. Was helped by June, she’s very helpful, and understanding. She has great customer service and a wonderful attitude. She made my trip nice and easy. I am highly satisfied with her and the rest of her team.
June and Tony had excellent customer service, they was patient in helping me find a sectional for my basement. If you or anyone you know is in the need of furniture or appliances go see them at the Livonia location.
Dakota Anthony was very helpful. Great service.
Tony is excellent go see him
My husband and I had the best service ever from Larry and Tony in the Livonia location! They both were very helpful and acknowledgement. Go check them out!
I came in with my uncle today to find him some furniture and June greeted us with a smile as was so helpful and nice. She helped my uncle furnish two complete rooms and a free lamp. She was wonderful so if you looking for check her out. The whole store was super nice and friendly.
Tony is awesome! He was so helpful with everything. He walked me through the application process step by step and I was able to bring my furniture home the same day! This is definitely the place to go!
I love shopping at American Freight in Livonia, I furnished my home with them twice and referred a friend. Was helped by June, she’s Awesome make sure you ask for her when you go! She has great customer service and a wonderful attitude. . I am highly satisfied with her and the rest of her team. Thank you guys😀😁
Had great service and even better prices they gave me a great deal I couldn’t pass up and I’m super excited for my new couches!
Tony was so amazing, one of the best sell person he really want far and beyond to help. Thanks Tony I will be back😄😄😄
I received great customer service from Tony; they worked with me, and were able to get me a discount on delivery service; place is vety clean, the employees are friendly and helpful. The furniture they have displayed is very nice; and I plan on coming back for my Queen sized mattress.
I had a very pleasant experience shopping at American Freight. “Tony is the man “ to go see if you want an experience knowledgeable salesman. He really made my shopping experience enjoyable.Tony is awesome and you will be foolish if you did not go shop at American Freight!!
My shopping experience was superb at this store. My sales associate Tony was very helpful and very professional. I will most defiantly tell my friends and family about this store.
Larry was so much help!!!! Phenomenal customer service!!!!
The service at this furniture store was absolutely amazing! Let me explain...I have been without Livingroom furniture since 3/14/2020. I moved and threw out my old furniture because I was just going to buy furniture that week, but then the pandemic hit and the furniture stores closed. I bought furniture from a well known furniture store on , the loveseat was delivered and the sofa was on backorder and was told it should arrive the next month. I was patient and didnt call the store because i knew they were behind due to Covid. Well 2 months past, then 3 months and i started calling... they kept saying wait two weeks, then wait one more month. I got tired of waiting so after the 4th month, I cancelled the order on 9/25/2020. I went to another well known furniture store on 9/27/20 and was told my furniture was IN STOCK and I would receive my furniture in 3 weeks on 10/17/2020, was given a scheduled delivery date and everything. I called on 10/16/2020, the day before the scheduled delivery and was told they would deliver between 4 to 6pm. I waited all day, didnt leave my home in expectation of the furniture only for no one to arrive! I called the store and was told the furniture is backordered until December and still they couldnt guarantee it would be in stock, I was livid!! I went to American Freight based upon a recommendation from a friend on Oct. 26, 2020 and my furniture was delivered by Ray and Mark who was EXCELLENT and FRIENDLY on Oct. 27, 2020!!! When I tell you American Freight has a lifetime customer from me and Im telling all of my friends and family!! Please dont waste your time and money going anywhere else and by the way American Freight didnt pay me to leave this review incase you were wondering! Im a happy and lifelong customer!
This store has some really good deals! Bought are sectional last year that we love and went back today and my family bought a 3piece couch set. Our salesperson Tony was really helpful. Definitely go and check this store out.
I got an amazing bedroom set! See June she is a great sales woman! This facility welcomed us at the door and proceeded to help us. Within 30 minutes we left with a purchase of a entire bedroom set and mattress for a great price!
Tony was a great help today with helping me find the perfect bedroom set also he was kind and patient, he walk thru the price with me very well and also I was able to get same day deliver! Come check him out ask for tony and tell him Kenya sent you.
Tony was great!!! He helped me alot with a new start and all of the things for my entire house. I have a hard time making a quick decision and he was right there! Please give him a raise!
I bought a sofa love seat 6+weeks ago and every time I call they say it’s not there yet for delivery, they keep saying next week. Then they have hidden delivery fees that they don’t tell you about when u buy it, they charge extra and say delivery is included in your price. I still have no sofa love seat today.
I am so thankful to Larry and the young man I believe is the store manager. They took a negative situation and made it a very POSITIVE one. I will ALWAYS shop at the Livonia location. The selection, prices, customer service and professionalism has won me over. Much continued success and I will be back to get my lamp!! GREAT JOB LADIES & GENTLEMAN!!! American Freight for LIFE!
I can honestly say I will never go to Art Van when this place exists! I had a horrible experience with AV and was jaded by the shopping process. I was asked as I walked in the door if anyone could assist me. Very pleasant staff. American Freight was able to brighten up my living room with a affordable very comfortable recliner sofa and love seat. Have recommended them to everyone I can. Delivery was cash and the guys couldnt have been nicer. Thanks again for making the shopping experience pleasurable again.
Purchased a washer and dryer today, want to thank Nate and tony for all the help.. if you go here ask for them , great guys and willing to work with you ..
Ordered a sectional and gave measurements. When it was delivered, it was declared a no-fit. They took my $70 delivery fee and refused to refund. They had the audacity to tell me that I would be charged a second delivery fee if I ordered a replacement. Taking my business elsewhere.
Dakota was Awesome! Very personable and helped us find both couches for reasonable prices. High recommend!
Most reasonably priced items I went to 4 different stores before coming back to American Freight because nobody could beat their prices. Service was great as well.
Very pleased with my service Laureen went above and beyond to make sure I left happy. I Would definitely recommend this establishment to my friends and family!
Great experience at American freight in Livonia our sales associate Ed and John was very helpful and answer all of our questions they made sure we were completely satisfied with our purchase
I had a great experience! The staff is wonderful! Originally Kahl helped us and was very knowledgeable on any concern or question we had. Purchased 2 Brazilian pick pocket sofas. Love them, when they were delivered one of them had a crack on the wood trim, I contacted them and they said sofa would be replaced, no delivery fee again. They kept their word. This speaks volumes about the INTEGRITY of this company.....
Not the best experience! Was told that delivery would be on Sunday, but the furniture never came until the following day. Had to explain to them that time and money are valuable, but they wouldnt offer a discount or anything. Learn to make your customers happy, or suffer the consequences. Like most customers rating this co., wont shop there again.
I went to the Livonia location not exaclty sure what I was looking for but JUSTIN helped me find a great sectional and also the perfect dining room set! Justin was knowledgeable, patient and very friendly! Justin even called another store location to see if they had the dining room set I wanted in stock and had it delivered to their location for my delivery! Overall, I had a great experience and would definitely go back again in the future! Next time for a bedroom set!
Tony was super helpful. My mom needed a sofa and loveseat. Tony was attentive and answered all questions and concerns from the moment we walked in the door. Great customer service!
Dorthy was helpful and very Knowledgeable my refrigerator purchase.
Excellent customer service and expertise. I was completely satisfied with my experience at American Freight. My furniture was delivered on time and the men that delivered and set it up worked fast and efficient.
June and Tony perfect pair idea of TEAMWORK. June who is very knowledgeable about product and warranty’s . She works with whatever budget you have . Great customer Service also with Tony who is very personable! Check them out ! #LivoniaAmericanFreight ✅
We went into the store to make a purchase. Tony was very friendly and his service was impeccable. We were even able to have our couch delivered in the same day! Thank you so much!
All my things were discontinued Tony the store manager helped me pick out other things they were higher than my original furniture but he made me happy love my new furniture and dinnet set
Go see the silver fox larry! He will hook you up
Just got my furniture today thank u Tony and Larry you guys are the best !!! Great customer service always aim to please their customers am very satisfied will definitely be returning n recommending this establishment !!!
Upon entrance we were greeted by the manager whom helped my niece with many options. I would come back and recommend to others. I truly appreciated all the patience the manager Tony shared while assisting my daughter with choices and pricing. Sincerely Fontella Warfield
Justin was very helpful and friendly.. he did not rush me nor did he make me feel like I had to purchase anything out of my budget.. so happy with the service I received and thankful for American Freight having an employee like Justin
Good selection and great service. Even short handed! John is exceptional with everyone, thank you!
Total reviews rating 4.5
199 Reviews for American Freight Furniture, Mattress, Appliance 2023:
Review №1
2022-02-26Very appreciative & thankful to Larry and the crew! Larry answered all my questions & reassured me that the couch would fit through the door on delivery day (he was right!). I purchased this couch on a Sunday & it was delivered in less than a week! Also, the delivery crew were the best!Thank you! It’s a wonderful addition to my space.
Review №2
2022-04-21I love what I ordered and I accidentally put a part on wrong and thought it was missing a part however the store was willing to drive all the way to Oakland County to fix the problem but they helped me to figure it out. Everything is now set up correctly and I will now be buying my refrigerator here. Larry and Tony were very helpful!
Review №3
2022-02-21Tony was very helpful! He helped us find the perfect furniture! We bought table and chairs last year and then a few weeks ago, a sectional and a recliner that matched table! ! After months, not not going there, Tony remembered what we ordered! I recommend this place from all other places. Great people and will definitely be back for more furniture. Thank you again!
Review №4
2022-02-12The shopping experience was wonderful ended up, stopping by to buy done bedroom sets 45 minutes before closing. The management Larry and Tony stayed over time to help with my purchases of my bedrooms and dining room set. Cant wait to receive my merchandise. Thanks for taking care of me at the last minute. Experience was wonderful.
Review №5
2022-05-14Dakota was the best through out the entire process. He was very patient as I am super picky, and had to double check every sectional to be sure to pick the one I wanted. Sectional turned out great and have not had any issues even with a puppy running and jumping the past 10 months. Would recommend him and this store to anyone :)
Review №6
2022-05-20I’ve been coming here for years and I’ve always loved it. Today Tony took great care of me and all of my needs when looking for furniture for my home. He was very attentive and worked hard to find what I was looking for. Thanks again! You guys are great
Review №7
2022-02-16My family and I have been going here for years. Tony and the entire team work over and above to ensure satisfaction. Unfortunately in today’s society customer service and satisfaction is a thing of the past. Not here! As the saying goes “Customers Are Always Right” is a sure fact at American Frieght Livonia. I also love the quality of the furniture.
Review №8
2022-03-04Placed an order last week. They fit me in their schedule, picked up items from another location, delivered it and put it together. Tony was great to work with. The furniture looks great and the two gentleman that delivered it were professional and kind. Will definitely use this company again. Well done!!
Review №9
2022-05-02I had an awesome experience when I shopped at the Livonia location. Maureen was so helpful in assisting us with just what we were looking for to furnished our bedrooms. I definitely recommend you stop in to shop with her.We will be back and referred friends and family to her as well.
Review №10
2022-03-31I would highly recommend the Warren location the people are so much nicer there! And they will accommodate you way more than the people at the Livonia location. It’s Important to feel good about where you spend your money that you work hard for! I been patronizing this location for the past 7 years and sending business there way but not anymore. The guy at the Livonia store lied to me and said the other store would not accommodate me and thankfully the Warren location answered finally and not only said they would accommodate me but apologized for the ignorant behavior on his behalf. But im never going to Livonia again!