American Red Cross Blood Donation Center in Lansing

Review №1

2021-07-24

Definitely not well organized.Received a call on Wednesday evening to donate blood since there is a severe shortage and as a O+ I can greatly contribute, got scheduled for Saturday at 8h45 AM (today). Drove 15 minutes to get there and arrived at 8h30 to make sure I was on time. The lady at the registration told me they were under staffed and could not take my blood. She was polite, still didnt make up for the fact of making me go there for nothing which could have been avoided with a simple txt or phone call. She asked me to reschedule, well I am not doing it for at least some time as I feel greatly disrespected. I have donated blood in different countries, its the first time this ever happened.

Review №2

2021-01-26

I’ve been here at least five times and every time the staff have been so friendly, accommodating and humble. This time was different and frustrating. I had to wait outside for ten to fifteen minutes because the doors were locked (no problem) but no one was there to open them. The suggestion to call didn’t work so I tried knocking. After 15 min I had gotten back in my car and finally called a third time to which someone answered, sounded annoyed, and told me someone would come out. After getting in, I overheard a staffer remark how I was 13 minutes late for my appointment when I had been trying to get in and in fact, was late because of them.Nevertheless, I proceeded to give blood. I normally feel lightheaded for about 5-10 minutes afterwards, and have always laid in the bench no problem. After not 10-15 minutes where I happened to just need a bit longer, the phlebotomist suggested I shouldn’t donate blood if I “get sick” every time. I would have thought they would have appreciated that I know I get that way, and shared it in advance. Other than that one remark, which I believe was told by another unfriendly staffer annoyingly, the phlebotomist was very good.It was the systematic problems that disappointed me and made it an uncomfortable enough of an experience (not including the actual donation) that I would not go back there. I’m willing to feel momentary discomfort to help out others, but it won’t be here.

Review №3

2022-02-17

With a demand for donations and one patient at the center, how does a walk in get turned away? Like there isnt a shortage

Review №4

2018-09-23

I really enjoy giving to my community. Because Ive given before ARC now gives a pass via the website which makes check in much quicker. I was able to skip 2 steps, right to checking my iron level. Also they had run out of shirts downstairs but someone went to their storage upstairs and got me one for donating. The volunteers were really nice and had intriguing conversation as well. It was the best donating experience Ive had in a while.

Review №5

2018-12-29

I scheduled an appointment online to donate at 2 PM. It is a 25 minute drive from home. I walked in the door at 3 minutes after 2 and the woman at the counter told me they were closed. The room was full of people. I asked kindly if she could fit me and and she rudely said no with a snide, “I’m sorry”1 week later I arrived 15 minutes early for a 12:45 appointment and was told it would be at least a 20 minute wait from my appointment time to begin. 3 people behind me in line also had 12:45 appointments and were told that they had to reschedule because they could not get to them. Also while waiting 3 others were turned away. They continue to advertise that there is an urgent need for blood. UNBELIEVABLE!!

Review №6

2018-01-26

There is a great shortage of donations happening because of winter weather and illnesses keeping volunteers away. The staff is friendly and helpful. Please consider donating today. You never know when one of your loved ones may have a need of life saving blood products.

Review №7

2019-10-24

Horrible wait times, takes on average three hours and that is with an appmt and the rapid pass. The staff is friendly although they often seem to struggle getting my veins.

Review №8

2018-05-23

Everyone is talented so its a speedy process. Both times Ive been there been one snooty chick. Other than that good site. Frequent drives.

Review №9

2020-08-21

Very friendly staff, they seemed very caring if you are feeling light headed after a donation, they take care of you, will come back

Review №10

2018-01-30

Great nurses to help donate! Quick and easy, more people need to go donate!!