This was a nice hotel for some RNR. Close enough to visit the nearby sites and far enough not to be in the tourist path. The rooms are clean and we had a fireplace in ours. Our fur babies were with us so nice to have them accept dogs at the hotel. The staff was friendly and helpful. They offer a continental breakfast with a few choices. We opted to eat out for breakfast. Would definitely visit again.
Positive: The location was ideal for watching the marathon . Negative: Quite dated and our room had a terrible odor.
My wife and I stayed the night and got the suite for our wedding night. Awesome room, nice jacuzzi tub and nice people. A little out of town but not too far.
Positive: Hotel staff was friendly and efficient upon check in. Our room was clean and comfortable. It had a fridge and a microwave also. We swam in the pool and used the hot tub, both were clean and nice. Breakfast was great options. Highly recommend! Negative: None
I enjoyed my stay here. The staff were very friendly. The room was a good size so we didn’t feel cramped. They’d were comfortable. I like that the pool and hot tub have two hours at the end of the day for adults only.My only real complaint is that all of the outdoor chairs had spiders all over them. I was afraid to sit down.
This hotel has been really nice to stay at! We are waiting for our home to be built and staying at this hotel in the meantime. So to start, not an ideal situation but the employees and managers here have made our stay comfortable and easy! All that to say, we spend a lot of time here and know the ins and out!The staff have all been super amazing with working with us and allowing us to stay for so long. The new management and staff are all so welcoming and nice! Of course, there are some bumps (like random fire alarm tests, something that won’t be a common occurrence, I’m sure!) which is expected with new management and staff. They are really nice people that know what they are doing though!Mimi, the woman on the night shift, is particularly nice and is quick to help with any issue you may have in the middle of the night! The new manager and his wife are so kind and quick to give you a warm hello!
Positive: it was modern and had a nice continental breakfast....although i didnt get a chance to try it:( the entry way was beautiful. Negative: i got booked upstairs, they didnt have elevators and i had a gob of stuff to carry-the desk clerk would not change my room to one downstairs. then i couldnt figure out how to turn the 3 lights on in the bedroom. also the shower floor was all slimey:(
The room was clean. We stayed multiple days. The bed was like sleeping on box springs, the pillows where flat. The notice in the room stated if you put your trash out and used towels they would replace your towels and trash bag. They did not. The heater made so much noise it was hard to sleep. They really need to update the beds and pillows and inspect the heater/air conditioner.
We walked into this place and immediately were greeted by Joe. He checked us into a room with a hot tub. He went above and beyond to meet our needs. Directed us to the local restaurants and shooing centers. What a pleasant experience he gave us. Thank you Joe.
The first bed I slept in was worn out and shaped like a sway backed horse. I literally could not stand up in the morning. They let me look at other rooms and I switched but it was too late. It has now been 4 weeks and I am still recovering. What is even more amazing is that they have had this happen to other clients and done nothing to update the beds. I am now staying at the Charlevoix Inn down the road. Their beds are kept in good condition.The staff are very nice and the breakfast is good.
Positive: Rooms where clean overall decent place to stay. Pay attention access is easy to pass due to location. Pool was open till midnight worked out great. Thank you Negative: Only downfall overall I had was light next to bed didnt work.
I reserved two rooms for the weekend to attend a event. My check-in time was 3pm. I howerver called and notified the staff i would arrive at 11pm. When i arrived and was greeted by the receptionist all was well.However upon entering my room things took a sour turn. The room was a complete mess, needed new sheets and pillows. The sink was covered in fluid stains. The bathroom was unclean along with some towels. The trash bins were also full. The bathroom door does not lock and the lookout hole was covered with paper. Granted the previous guests might have been a bit wild but if my check-in time was 3pm they had almost 8hrs to clean it, since i arrived at 11pm.My stay was definitely uncomfortable. Bright side though great receptionist.Second room only issue was a dirty pillow.Maybe the cleaning staff were not aware of the room, heck they even forget their tip.Since my room was a mess , i expected the pool to be unclean which i was looking forward to. Didnt bother to check it out. First impressions are pretty important.Im not upset just bad luck i suppose. i am disappointed though, especially for the price i paid $300 per room for a total of 2 nights.Hopefully this review lets staff know to double check everything for future guests. Lots of good reviews so far, mine unfortunately has to be negative.
Positive: Clean spacious room. Moderately priced. Less than 5 minutes from Charlevoix restaurants and shops. Negative: Had trouble with the cable box and we were asked to trouble shoot it.
My wife & I had the pleasure of staying here while working a wedding at castle farms and it was absolutely wonderful.The staff is so kind here that you’d think you’re at a tropical resort where this is hammered into the training.Breakfast is delicious and has everything - between the waffle maker, fruit, eggs, cereal, and to-go items such as bars and sandwiches, there really is everything you would need.Rooms are spacious and clean, lobby is welcoming, and the pool + sauna + jacuzzi was such a refreshing combo. Free thin mint chocolates and dog treats at the entrance during check-in, and really all the accommodations and comfort that surprised our expectations entirely.Only 2 things that I would’ve wished for were an elevator to deal with our luggage and some hot eggs, but I think there may have been a covid restriction there, but not sure.Shoutout to the older woman working the breakfasts! She brought a smile to our faces every morning!
Enjoyed the stay at this 2-3 star hotel.. For the cost, it was great .. Met our needs very well.. Parking lot accommodated our boat and truck no problem. Pool and hot tub were great! Breakfast was ok but not great. Staff was wonderful.
All I ask is if the pool is down for several days. Guest should be notified prior to arrival with pumped up kids.
Clean, pet friendly, nice landscape, big outdoor pet yard.
This hotel receives five stars from us once again because it continues to exceed our expectations year after year! From the amazing pet-friendly environment, the overall cleanliness and upkeep and of couse the great staff. People like Savannah and Zach who go above qnd beyond to help. There have been many other great interactions with staff over the years. These are just more recent examples. Thank you AmericInn for being reliable and very wheelchair-friendly! So appreciated.
They lost our reservation but were able to find us a room. Room clean. Front desk staff very friendly and helpful. Military discount. Breakfast available.
The lady who checked me in around 8 wasnt very happy she had to do her job it seemed. However I didnt have any issues or any real complaints. I mean its a little expensive in my opinion but the area is higher than normal. Rooms are a bit out dated. Water was hot and pressure was decent.
This hotel is quite run down and shabby. The breakfast is underwhelming. The staff were friendly (though all new) and the pool was nice. It is extremely over-priced for the quality. I would not stay here again.
Positive: Not much Negative: The hotel was dirty, run down, trash cans full. Had breakfast food but microwave out of order. Sidewalks full of cigarette butts. We stayed 3 Days and our room was never cleaned and towels were never refreshed.
Great receptionists. Clean room. They didn’t bat an eye at us having 3 dogs, very welcoming. Hard to find hotels that allow 3 dogs. Will definitely stay again.
Our team stayed here while we were working a 4-day event at castle farms - about 10 mins away, and the staff, location, proximity, and rooms were all great and convenient!We dealt with 3-4 staff members that were always helping us out, whether giving us towels, water bottles, bringing out anything running low in the breakfast area - they gave us a great impression of northern Michigan (especially since we’ve been treated rather poorly in our previous visits).Between an early check-in, advice on where to pick up items we needed for our events, and a hodgepodge of pleasant experiences, if you are looking to stay in charlevoix at a reasonable rate - stay at the americinn
Absolutely horrible. Called me the day before I showed up to tell me that my room was double booked. I purposely booked my room in advance for a wedding and to make sure that we had a full size fridge, table, and chairs as well as being on the first floor due to no elevator. We brought our infant daughter with us for our stay and we wanted to make sure we had plenty of room. The staff was super rude and told me to go book a place down the street. I already had my confirmation # and reservation and booked a room with them MONTHS ago! They gave us a small discount for the hassle but never apologized for all the hassle that they put us through. Also when we were checking in a staff member had their screaming infant/baby behind the desk along with cut up banana and food all over the front desk. Very unprofessional and not a great first impression. DO NOT stay at this hotel. Go elsewhere not worth your time.
We booked our wedding block at this hotel and also stayed here ourselves several times before the wedding as well as the wedding weekend itself. Their staff was great and easy to work with when setting up the wedding block too. The rooms are always very clean and the staff has always been very pleasant. Housekeeping is always on top of it. We loved how spacious our room was and how soft and cozy the bed was. Never had a problem with the water pressure or temperature in the rooms when we stayed here either. There were no complaints from any of our wedding guests who also booked at this hotel. The only thing that I think could use a little work is to have a little more variety in the breakfast and a few more options. We stayed there for three nights and two of the mornings the main hot option was biscuits and gravy. I suppose that is personal preference, but I will say that their waffles are on point and the rest of the breakfast was fantastic! Overall the breakfast is well above average.While staying here, we also used their main pool and hot tub. As a young couple without kids, we absolutely loved that there is a curfew for the kids of 10pm but that adults can use those facilities until midnight! That is totally awesome and very relaxing.
The bed was fairly comfy and the room seemed decent. We had a hard time getting the temperature decent, and there was quite the recently legalized aroma in the hallway air half the day. It was a decent stay.
Convenient and clean. Staff was very friendly and kudos to the night manager, Camille, who made sure we had hot coffee and breakfast ready a little extra early because we were heading out before breakfast is normally served. She was very thoughtful and it made our stay just a little extra special.
Very friendly and helpful employees. Hotel clean and well maintained. Great breakfast choices. Very pet friendly
Very clean and the furniture is new/well cared for.
If you like smaller hotels, like me, this would be perfect for you. I was impressed with it. The water in the pool is a little over chlorinated for me and burned my eyes a bit, but the water was warm. Just be sure to bring sandals to the pool because the floor around the pool/hot tub isnt barefoot friendly. The beds are soft, the rooms are very clean, and ours was ready when we needed it for early check-in. The continental breakfast selections are also delicious, and the staff was very kind and helpful.
Rooms ok, kind of dark. Standard breakfast.
Great stay. The staff was more than helpful even making suggestions for places to eat lunch. The room was a little dated
Suprprised that this place has a Wyndom logo affiliation. It was very low end. The front desk staff was never at the front desk and when they were there they had their children with them or in the lobby. None of the staff wore face masks during our entire stay. The breakfast was gas station burritos you heated on the microwave The hotel staff parked in the entrance the door so it was difficult to pull up and load & unload. On Saturday night we saw locals parking and coming in to the pool for gatherings.
We are local and go only for using the pool ($5/person for the day). Clean pool and hot tub. Very pretty pool room. Only one bathroom in the pool room to change, shower, bathroom, etc. Nice staff. We were the only ones in the pool. Not a huge or deep pool (5 in the deep end). They have a handful of balls to play with. The pool was about 80°, the hot tub was 99 or so, we were told by a gentleman checking the pH level, etc. The pool felt cool until you got used to it, the hot tub was a very comfortable temperature. Great experience. 10:30am Saturday morning in January
Great staff and very accommodating! Put our bikes in a safe secure room and also next to bike path tart trail! Breakfast was one of the better hotel foods. Lots of good choices and was satisfied both days! Would recommend to friends and family!!
This place was nice! The outside looks somewhat out dated and there was some type of contruction going on but the inside is beautiful and the room was nice. There were a few drywall patches in our room but it was cozy with a jacuzzi. The staff were very friendly and helpful. Theynhave a waffle. Maker for breakfast. The biscuits and Gravy were delicious.
Clean and well maintained. If you are traveling at night it will be hard to find the entrance. Hopefully they get some lighting out there to illuminate the entrance. The entrance is not where the big sign is located. The entrance is where the small sign is located. Just FYI.
We stayed at this hotel last week over July 4th weekend and were very disappointed. We stayed last yr and it was fine. It has really gone downhill since our last stay! We had ants in our room, the air conditioning didn’t work and the beds were awful. The towels smelled musty and no one cleaned our room in the 3 nights we stayed. We won’t be back..
I stayed at this hotel overnight for business. All of the employees I met were friendly and professional. I stayed in a second floor King room, and it was very comfortable! The bed was soft and comfy. I did notice that the walls seemed rather thin, but nothing that kept me awake. I would stay here again.
Me and my family had a horrible house fire and had nowhere to stay while we tried to find a new place to live and rebuild our lives with a baby close to coming. The staff was so wonderful and helpful to us. This is a family style ran business and everyone is so caring. I would recommend this place to anyone staying in Charlevoix. I wish more businesses had such wonderful and caring employees on their staff! They did a great job at making us feel welcome and at home.
Never judge a book by its cover. It looks just like your average hotel on the outside butnso beautiful on the inside! The lighting in the room is pretty dim and there were some drywall patches on the wall but everything was cozy and nice looking. Very pleasant stay, very pleasant and friendly staff!!
First, let me say the rooms are nice and clean, and the staff seemed nice. We were here scouting a location for our bridal party to stay during our wedding week. If you are looking for a quiet relaxing stay, this may not be the place. Our Room was directly over the kitchen area so any and all activities down there were very loud and noticeable. I could hear the waffle iron beeping what seemed like endlessly every morning. There were loads of kids running the halls all day and night. I felt like I was sleeping inside a Mcdonalds playscape. The front desk was great though, and as we were checking out, they offered a discount and advice to room at the opposite end of the hotel. So if you are a light sleeper, and want to stay here, let them know and they can accommodate.
Our stay was pleasant. Normal was nice.Bed was comfortable and the breakfast was great
Stayed for one night. October 30th/31st 2018. Attendant who checked us in on Tuesday evening was so pleasant and helpful. The rooms were so clean and nice. We had the suite upstairs and a king size room. Both super nice. The major plus was the towels. They were so fluffy! Love nice towels. No body lotion though in the rooms. Besides that the rooms were nicely stocked. Rooms are thin walled so I could hear my neighbors but wasnt to bad. Only thing that took away a star was morning. Breakfast buffet was nice. Lots of variety. Clean. Enjoyed the waffles. But the morning attendant was not very pleasant. Her boyfriend/husband and kid were loud. He ate the breakfast behind the front desk with her and their loud toddler in his pjs was acting out. It was so unprofessional and awkward. I just grab my breakfast and went back to my room. Because I didnt want to eat in the lobby. If I was the manager I would not allow that type of behavior in front of customers. Bad. Tacky.
Hotel parking lot is connected to a church so you have to enter through there. Its a little old but in a charming way. The staff were were great and even got us checked in early as we arrived earlier then planned. Room was clean and organized, however would probably rinse out jucuzzi (if your room has one) first before use. Overall though was a great experience and honestly would go again. While I didnt go there much, it was about 10 mins away from the downtown area as well as an added bonus.
Nicest room Ive ever had! Fireplace in the corner, huge space, free real bacon and eggs and pancake breakfast. I forgot my suit in the closet when I checked out. Called them, and the staff mailed me the suit anda shirt Id forgotten too for free! Across from public park and beach.
The most cleanest, beautiful Hotel Ive ever stayed in. Perfect for dogs, has a nice trail to walk them.We grilled steaks and then got up in the morning to go watch a beautiful sunrise..Their breakfast bar is like no other !! Biscuits n Gravy !?!? WOW... top knotchWe wouldnt want to stay anywhere else !!!
Staff was great. Room was clean. Beds were kinda squeaky but I didnt mind. Came down right at closing time for breakfast and the lady was sooo sweet. They have 10-12pm swimming for 18 and older!!!! About a half hour after we left Id gotten a call that Id left my pillow. We were going to turn around but decided adding an hour of driving wasnt worth it. They said theyd ship it no problem. The VERY NEXT DAY I received it in the mail!!!! I dont even think they charged me. Now THAT is how service is done. Will DEFINITELY stay there again if I find myself in Charlevoix!
Decent hotel. Clean rooms. Staff wasnt very friendly. Our view from our room was the employees smoking bench, so that was a big downfall. You could tell the pool and hotttub water hadnt been cleaned in quite awhile. Ran into 4 big globs of hair while swimming in the pool. Breakfast was allright. Only one waffle maker, so the line for that was huge.
Comfortable and clean rooms. Easy biking distance to town with clearly marked bike trails. Breakfast is simple but good (would be better if they were more environmentally conscious and replaced use of plastic utensils/cups and paper plates though)
Super nice staff. Very clean, very quiet (its about 2 miles out of the center of town), and easy enough access to everything, including one of the ubiquitous Northern Michigan walk/bike paths right across the street. The only downside for me was the sub-par Internet. Impossible to connect to and keep. But other than that, a great spot.
Room was very nice, and modern. There is two stories but ,There is NO elevator. If you have issues with going up stairs, be sure to book for the first floor. The clerks at the front desk were very nice. We enjoyed our stay here, and would recommend
Great experience overall. Staff was friendly and helpful. Everything was clean and well kept. The pool and jacuzzi are very nice and the bed was very comfortable.
Very nice hotel and staff. We were Very taken care of, even though they only had 1 other room sold for the night. It was the off season and very cold, but the hot tub warmed us up.
Clean, reasonably priced, large room. Very friendly and accommodating staff. The only drawback was having a second floor room, with no elevator. Would be happy to stay there again.
My fiancé and I stayed here in the Winter. It was awesome. I loved our room - we got a King with a Fireplace. They had a good contentenal breakfast, and the staff was willing to help out any way they could. The only downfall was that if your neighbors are loud, you will hear them. Not a big deal because our neighbors went to bed around the same time we did! They also host a lot of kids birthday parties in the pool room, but again, not a big problem for us because they have designated adult hours in the pool. We will definitely be staying here again.
Absolutely loved it! Staff was great, breakfast was good! Hot tub & pool was awesome! Although we didnt use it there is also a coin operated washer and dryer on site for customer use. Very pretty, located on the outskirts of town so to say, not much within walking distance but everything we wanted to see/do was 30 minutes or less to drive to. The semi remote location is a plus as far as I am concerned! Wifi was sluggish, but thats okay...vaction is for fun...not playing online...lol!
There arent a lot of places to stay in this area. But this place isnt that great. Its an older hotel thats been updated slightly. Beds were uncomfortable, one creeked like a mofo, unusable with a baby in the room to keep quiet. No elevator, too few plugs near bed for charing phone (had to unplug lamp or clock). Overall unimpressed, only reason we stayed here is b/c of the lack of hotels in the area. It was the only one with a price sub-200 a night. The city is beautiful, but for the same price Ill look on air bnb and take my changes with a random strangers house than stay here again.
We’ve stayed at this hotel for about 3 years and it’s always been pleasant but apparently the new owners are clueless and I will be spending my money elsewhere from now on. “Mimi” is a joke a needs to be fired.
My husband and I come here every year for a small get away. We love the fireplace and jacuzzi tub in our room, makes it so we dont have to leave! When we do leave however, we look forward to going into the cute little town and shopping in the stores and grabbing food.
Very nice place, quaint, clean, quiet. Nicely decorated, nice pool, comfortable beds, nice showers, good cable channel selections.Very friendly, personable staff. In close proximity to Charlevoix, an amazing, beautiful little town. Definitely worth the money.
I am a live in nanny and take care of a 7 and 9 year old. They love to go to the pool which is opened to the public. As convienent as it is, it does cost $5 per person. The swimming pool, bathroom, and hottub are pretty gross. But the girls love it and its great for rainy days.
Staff was very courteous and friendly. My room was clean and had no issues. Odd but nice feature was the vending machines took credit cards. I felt for the location the rate I paid was very fair.
Clean spacious rooms, with a nice fireplace. Good breakfast and the pool area looked nice even tho we didnt have the time to use it. Will be staying here again.
Clean room, plenty of fresh clean towels. Only complaint is breakfast selections. Nothing fresh to choose from.
Looking to book for wedding next summer. Looks like a really nice place to stay, but we are frustrated with their lack of ability to reserve a hotel block. Staff is friendly, but not overly helpful in that regard.
Stayed here to see the perseid meteor shower in Mackinaw. It was very clean and the staff was very friendly. I wish I could have stayed longer! Right off of US31 and close to Petosky with some scenic views on the drive in. My only complaint was that the wifi didnt reach our room, but that didnt bother us since we went up north to disconnect.
Staff was amazing, so helpful and friendly! The room was great, clean and very nice. If I need to stay in the area again I will definitely stay here!
Nice, clean, quiet, waffle maker for breakfast. Would definitely stay here again.
Be very carefull when booking here. They dont have an elevator and they have roooms on the second flooor. It looks like a new property and I doubt if they are in compliance with the disabiity laws. I dont do stairs, sciatica problems and they had an upstairs room for me. When I asked where the elevator was they deskclerk didnt blink an eye and said we dont have one. She found a 1st floor room a city block from where they serve breakfast. A long walk was better than stairs.
Stayed there for a wedding at castle farms. Comfy beds. TV quality was meh. Breakfast was just okay outside of the waffle maker, which was good. Entrance off the road is at the church which can be confusing.
Staff worked extra hard to have our rooms ready before they needed to be so we could check in early. We had a group of 10 people that needed to get ready for a wedding and they were awesome accommodating us!
Rooms were nice. Beds comfortable. Wifi was pretty bad, kicked off network every couple minutes and when online was super slow. Great hotel if you dont need internet.
Room needed better cleaning. Dusting. Pool had mold all around
Charlevoix is beautiful and AmericInn is amazing. Great prices, great hospitality. We will continue coming back. Thank you Jessica for all your kindness on booking and thank you Nikki being so nice and helpful during our stay.
I have to stay here quite often, while in the area for work. the staff is always outstanding and the rooms are always clean.
Nice place. No issues. Clean and comfortable. A little pricey though.
This place is great. We needed a place last minute due to a family member being in the hospital and they offer an amazing discount for situations like this. The room is clean and the staff is very friendly.
The room was clean and the bed was comfortable, so I was happy.
Friendly & accommodating staff, clean rooms, very clean pool & hot tub, comfortable beds, great breakfast. Have been staying here for years wouldn’t go anywhere else in Charlevoix 🙂
Negative: Hot tub was scummy and low on water. walked away and didnt use.
Located in an area between Petoskey and Charlevoix was nice for going between areas. Maid service could have been better, I could tell that corners were cut in the cleaning process. For example: beds not being made, not being vaccummed for days at a time, sheets not changed.Management was good, very friendly and accomodating.
Love this place!!!! Rooms are great price is very fair and the staff goes above and beyond
This hotel is by far one of the best I have been to. The staff are all friendly. The hotel is very clean and the rooms are big. Nice breakfast too :)
Jodi at AmericInn, Charlevoix, Mi, was awesome! Very pleasant and very professional. She is an asset to the company. The hotel is awesome too. Very clean with updated rooms, continental breakfasts, and a pool and jacuzzi!
Returning customers, friendly faces and nice, clean rooms. Always a plus having the Jacuzzi tub in the room and not on the bathroom. Highly recommended
Clean room. Very friendly and helpful staff. Had tons of fun in the pool and hot tub! Breakfast was great.
Make sure you re-re-affirm requests you made at reservation time, asked for a first floor room, got a second floor, no elevator, got a big sorry!! thanks
Friendly staff, clean rooms, decent breakfast selections!
Basic chain hotel in a convenient location (2.5 miles north of downtown Charlevoix); good for a short stay. The complimentary hot breakfast was a nice perk!
Our stay at AmericInn was great! The hospitality was fantastic and the place felt like home. The staff was very friendly and helpful. Would stay here again in a heartbeat.
Staff is great and so are the rooms. The only issue Ive had is the shower pressure is terrible.
Beautiful room, clean and comfortable. Friendly and accommodating staff, reasonable prices. Highly recommend
A little way out of town but only a 5 min drive to downtown charlevoix. Comfortable and a second vanaty outside the bathroom gave the wife somewhere to prep without tying up the bathroom. Nouse from the hallways do creep into the rooms.
Awesome! Great customer service, a pool, breakfast, and no hustle to check out. Will be going back again!
Rooms were nice and the staff was friendly. We were being noisy and the staff was nice about trying to quiet us down. Nice try.
Positive: Clean. Negative: Beds weren¿t great.
Very comfortable beds, good breakfast, extremely clean updated rooms and the ladies at the desk were very nice.
Stayed 3 days. Right at the end of the bike trail. Nice accommodations and nice people. Free breakfast was good. Just a couple minutes outside Charlivoix.
Very helpful place! We hosted our wedding party here (for guests after) and they have been so great. Upgrading guests after our block was full and everything!
Love their open swim option. Its cheap and very entertaining. Wish they still had a sauna, but the pool and hot tub are nice.
Friendly and helpful staff. Clean rooms
The rooms were acceptable. The walls were thin and the wifi was shoddy. The breakfast was mostly edible. The pool was certainly a pool.
Employees were friendly, room had a television but was slightly dusty, plenty of hot water, breakfast is edible, location is convenient.
Great hotel. I was only there for a limited time. But they are working on many improvements. The lobby was beautiful.
We have not stayed here yet, but have booked rooms for a weekend next year after visiting the hotel. I can give a better review after we stay.
Great spot and well priced! Very nice innkeeper. Don’t hesitate. Easy trip to downtown.
The lady at the check out desk was super nice and agreed to move us when we were placed next to the main stairs. We are completely satisfied with everything here.
Very clean place, Nice size rooms! Breakfast is good too.
Nice rooms. Clean. Friendly staff.
The staff os very nice. Place is super clean. Continental breakfast is very good.
Friendly staff and very clean rooms. Continental breakfast was amazing
Clean rooms. Good wifi. Hot water. Good air conditioning. Decent breakfast. Good service. Friendly people
Huge room, great rate, excellent breakfast. Pleasant spot for the kids to stay with us.
Very late at nite (1:30am) and the staff (Rachel) was warm, accommodating and extremely helpful! We will never stay anywhere else in Charlevoix!
Friendly staff, clean rooms, one of the best hotel experiences Ive ever had
Fake reviews not cyrrent
Was a great place to stay but the gun club down the street was having a all out shooting frenzy
Friendly,clean an close enough to sites of interest just all around nice place to stay
Nice place. Decent beds. Decent price. Id stay there again
Beautiful place to stay and Very respectful and kind staff will stay again soon
Very poor management could not control a noise of people next to us we finally left after 4 hours cost is $200 they would not refund any of our money they would not move us to another room requested twice to be moved what a place Ill never go back there again
Everything was great and the breakfast was actually pretty good as well! Pool is open until midnight!
Nice pool, reasonable rates, just outside of town, clean room.
Pleasantly surprised! Very clean, friendly staff & room held temperature very well!
Stayed here for a wedding at Castle farms. The staff was nice and the breakfast was better than expected.
Awesome experience, rooms are very clean. Staff is very freely and helpful.
Very friendly willing to help clean only thing is they dont have a elevator to get to the second floor
Great value and nice location just east of charlevoix, close to Bay Harbor and Petoskey. Staff were very friendly and helpful.
Very nice hotel. It was clean and well priced.
Very clean, air conditioning worked great, great staff.
Nice Room, Hot tub was nice and Hot! Good Breakfast
Rooms where nice and clean staff was friendly
One of the best motels weve ever stayed in!
Friendly staff, nice clean rooms, competitive rates
Clean rooms, facilities and grounds and at a reasonable rate. Liked it!
Clean rooms, helpful staff. Pool is pretty nice.
Quite, peaceful hotel. Good bed
Nice rooms and friendly staff. Good price too.
Rooms are a good size, lobby is decent and the pool is good.
Staff is great, service is wonderful and the room is clean and comfortable.
Very nice people and comfortable rooms.
The free breakfast was amazing, would definitely come here again.
Wonderful staff, beautiful rooms & fun times!!
Pet friendly and clean rooms. Not far from downtown .Free breakfast
My wife, both of my daughters, nephew, brother-in-law and mother-in-law had to go to the hospital for carbon monoxide poisoning in the pool area.
Clean room, nice service. Standard breakfast
Friendly staff, great accommodations. Will return!
Great service and very clean. Would stay again.
Rooms were average. Service is good. Overall average.
A great place super friendly and courteous
Clean and very nice staff! Reasonable price too!
Lovely staff and hotel.
Nice rooms and continental breakfast.
Great place to stay. Beautiful place. Will stay at again.
Love that their dog friendly no matter the size thank you!
Nice place friendly folks felt at home would use again hreat biew
Went there with my girlfriend to go swimming. We had a very nice time.
About the nicest motel I have ever stayed in.
Fair price and service. Very Nice attendants
Internet is not the best but very clean and nice staff working there
Horrible place, very unclean. think twice before booking.
Awesome always so understanding and helpful.
Comfortable beds, friendly staff
I was there for work, it was a fine stay as always.
Friendly people behind counter, lovely lobby, fine room
Very nice and personable check in person.
Very nice staff and accommodations
Dirty, disgusting, over priced.
Very nice, clean and friendly
Rail trail right of the parking lot
Nice hotel a little pricey though
Nice room, breakfast fair
Way better than the one in Tawas
Very nice
Cleans, nice place, great staff.
Best beds ever and food
Impressive lobby compared to the exterior. Clean
Great place for a night or weekend trip.
Great pool, great staff
Away from home. The AmericInn is always a good place to stay.
Basic rooms. Slightly overpriced.
Great SERVICE. Friendly staff.
Clean, quiet and comfortable beds
Clean and comfortable. A little picey.
Pretty nice, affordable and clean.
Very very nice hotel
No complaints. Nothing special
Total reviews rating 4.2
199 Reviews for AmericInn by Wyndham Charlevoix 2023:
Review №1
2022-03-21Very clean and nice place to stay. Felt like a few things could have been updated but everything worked and was clean and nice. I was surprised at how easy this place was to find. The staff was very helpful assisting with our bags as they do not have an elevator.
Review №2
2022-02-13The only good things about this place was the room and nice staff. It was clean and tidy, but the first night, the chlorine in EVERYTHING was so bad it gave us bad chemical reactions. Apparently, this isnt the first time this happened, and it was reported. Second night, they shut down pool and hot tub and said the sauna has never worked since ownership. Shouldnt that be a means for maintenance? Dont advertise it if youre not going to fix it. This was the only reason we booked this Inn vs. elsewhere. And third night, we had parking lot theft where people took items off our vehicle. There are no cameras outside; the exit doors stay unlocked where anyone can walk in, and they wouldnt help us at all with a report. Disappointing experience for the amount we paid and how short of a stay we had.
Review №3
2022-04-19Staff was great. Hotel property and rooms are tired. Although I didn’t need it, the “suite” I was in was advertised to have a sofa bed, only to have a sign on the wall indicating that is was out of order. Really glad I brought my laptop for entertainment because the TV was functionally obsolete and unwatchable in my opinion. The property is far enough outside of town that there were no restaurants open on a Monday that would deliver. Driving a big commercial truck, It was very inconvenient to get dinner. There was breakfast but I did not eat.
Review №4
2022-01-23Overall we really did enjoy our stay . Came out this way for daughters birthday, snowboarding trip. This hotel is pet friendly , morning crew was very attentive and accommodating and situated us on a lower level so it was easy to take pup out . Rooms were clean, beds and pillows were comfortable. Hotel was really quiet, made it possible to relax. Bad situation happened in the evening, when we decided to pop in their hot tub/ pool area . Once entered water we realized that it smelled super strong of a chlorine. Fumes were toxic , not exaggerating! Burning nose , eyes , coughing, later on dry itchy skin , rashes . We’re only able to stay there for few minutes Night front desk lady was completely checked out , glued to her cellphone . When I brought up to her attention that their chlorine levels were way too strong she smiled and said well we had two large parties earlier today so we just nuked pool and hot tub . Why and how would she not stop us on our way in just minutes earlier and cautioned us about that taking place ?! Instead , on our way to pool she asked if we needed towels . That was really messed up on her part. That is hazardous. Also had trouble with thermostat in our room at night it went from too cold to too hot and we couldn’t get it to happy medium. However, in the morning , with morning staff , things were really pleasant again. We had a nice stay, other than that.
Review №5
2022-05-12The absolute rudest front desk I have ever have experienced in my decades of travel. Go to the Charlevoix Inn - nicer people and no extra charges for pets and no back talk. When asked about the extra pet charges was told I must stay at bad places because it’s standard. Which it is not and if it is we don’t mind. Unbelievable!
Review №6
2022-04-29Checking out tomorrow morning, we had a nice stay. Enjoyed a couple of the complimentary breakfasts which is easy and quick. We had prompt service and everyone was cheerful.
Review №7
2022-06-13Definitely not happy about this place, the main reasons why I picked this place, it’s down or don’t do it anymore 😡🤬😢Very disappointed…and NO COFFEE MAKER in the room, maybe they should change that on there booking everywhere they have and on Wyndham app, literally says coffee maker in room details, says“COFFEE SERVICES (IN-ROOM)Coffee makers and complimentary coffee are in every room. Complimentary coffee in also available for guests in the Lobby 24 hours a day.” ,,,Hot tub down and nothing about it on WyndhamApparently it’s been down for over a month…Laundry room but no laundry supplies, even though it says in room book“GUEST LAUNDRY, the guest laundry room is conveniently located on the first floor, on the south end of the building, and in open from 8:300 am to 11:00 pm. Change or soap, and fabric softener for purchase are available at the Front Desk.” .,,,,,, NOPE, nothing now, front deck person didn’t know what I was talking about…The shower toilet light is soo dim that it’s not even funny…Like WTH ?! 😡😡😡😡Maybe they should rewrite their guest book in the rooms too
Review №8
2022-04-29Pool wasnt working when we arrived and we were not told, suited up our three year old and headed to pool. Lady at the desk was rude and said pool isnt working and we dont know when it is going to be back up and running. Left my 3 year old crying looking out at the pool, lady told us to go to rec centre across the street where it was also closed due to a program. This stay has not a good stay for as we choose here because it had a pool and hot tub for our daughter
Review №9
2022-03-19Room was clean. Mattress had dip in it. Squeaked every time you moved. Pool was cold. Hot tub didn’t work. Sauna didn’t work. Had to ask for pool towels. Nothing in the vending machine. Still charged full price. Very disappointed. Will not recommend to anyone.
Review №10
2022-07-07I’d give it no stars if that was an option. I have called several times to talk to a manager about charges to my card and still have yet to receive a call back. The total was dirty had a foam in the Jacuzzi tub that was yellow and disgusting. Was Told one thing and charged a totally different thing. Will update if I ever get a call back.