Andy Fuentes Allstate Insurance
Address: 8734 Imperial Hwy., Downey, CA 90242, United States
Phone: +1 714-521-9750
Services: From the business: Identifies as veteran-owned,
Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 714-521-9750
Services: From the business: Identifies as veteran-owned,
Service options: Online appointments, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Insurance agency, Auto insurance agency, Home insurance agency, Insurance company, Life insurance agency, Motorcycle insurance agency, Renter's insurance agency
Rating: 4.9
Site: https://agents.allstate.com/andy-fuentes-downey-ca-1614093.html
Worktime:
Rating: 4.9
Site: https://agents.allstate.com/andy-fuentes-downey-ca-1614093.html
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
Name: M*** L******
Date: 2024-01-25 01:35:21
Rating: 5
Comment: Ariel was awesome, she answered all my many questions and broke down everything so that I could easily understand.
Name: E**** F*****
Date: 2024-01-23 20:57:10
Rating: 5
Comment: Great service provided by Rosa and always friendly and professional
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Name: D***** L*****
Date: 2024-01-23 20:53:48
Rating: 5
Comment: Amazing customer service .Always helpful to my father with any questions or concernsThank you Ariel for your amazing customer service.
Name: M***** C*******
Date: 2024-01-23 02:53:29
Rating: 5
Comment: Ariel is great 😊 super helpful on getting our home insurance on top of everything keeping me updated on quotes very very happy with her and her expletive work !!!
Name: N***** V*********
Date: 2024-01-23 01:16:15
Rating: 5
Comment: Ariel Gómez is really knowledgeable, polite and helpful. Went out of her way to answer all my questions.
Name: M****** M*****
Date: 2024-01-20 01:00:42
Rating: 5
Comment: Ms. Rosa Salas, give me an experience of a life time with her excellent customer service attitude. I felt truly blessed that she answered my call and really made me feel that I was truly in: Good Hands At All State car insurance. Ms. Rosa Salas answered every concern I had, and went even farther explaining others services this wonderful company has to offer. I made the right decision by leaving AAA to come to All State where I know for a fact that my family is in Good Hands at All State 💯 %.
Name: U****** H****
Date: 2024-01-19 21:27:09
Rating: 5
Comment: Ariel was so helpful in reviewing our policies and making adjustment especially with this new California coverage increase law.
Name: H****** C*****
Date: 2024-01-19 06:55:11
Rating: 5
Comment: She’s very supportive and understanding. We had fun working with her.
Name: t**** p****
Date: 2024-01-18 01:59:30
Rating: 5
Comment: Arial was so helpful and friendly
Name: D**** M**** R****
Date: 2024-01-18 01:31:05
Rating: 5
Comment: Alejandra from Allstate was very nice and helpful and professional. I would 100 percent recommend doing business with Andy Fuentes and Alejandra from Allstate
Name: C***** C***
Date: 2024-01-17 16:03:08
Rating: 5
Comment: I had called to add another car to my policy. I spoke to a young lady by the name of Alejandra. She was amazing very nice person very nice personality and you could tell that she wanted to help me to the fullest. Thank you Allstate for having people like her.
Name: M****** G********
Date: 2024-01-16 22:33:19
Rating: 2
Comment: I have had alstate for a very long time. It is very hard to get in touch with them. Because of this I am thinking of changing insurance companies.
Name: E******** S********
Date: 2024-01-13 01:25:31
Rating: 5
Comment: Ask for Alejandra. She has great customer service. She gets done everything in a timely manner. Alejandra is the right person to help you on your insurance needs.
Name: L****** B*****
Date: 2024-01-10 21:46:36
Rating: 4
Comment: I called in the beginning of December to update the insured address on our renters insurance, and that update was never made. I called back today and was told that one of my policies (earthquake) had been cancelled and the other needed a payment to be made. I was told by Alejandra C. that I would have to make a payment and then in 24 hours call back to make the updates. When I became upset by this she told me she would make an exception and process payment as well as my requested updates and that I should be expecting an email requesting my signature within 24 hours. While I dont think that it should have taken me getting upset to receive this type of service, I do appreciate Alejandra and her assistance in resolving my issues.
Name: M****
Date: 2024-01-08 23:14:52
Rating: 5
Comment: Alejandra gave me a great customer service experience. She took the time and responded to my questions in details.
Name: C****** V********
Date: 2024-01-05 07:31:54
Rating: 5
Comment: Ariel was incredible. We ran into some hiccups with our insurance for our new home purchase due to the area of CA we were buying our house.She got us quick quotes and communicated with us every step of the way. When I thought all hope was lost, she turned up and made it happen.I can’t thank you enough and your team is lucky to have you on board!The absolute BEST!
Name: E*****
Date: 2024-01-04 01:46:17
Rating: 5
Comment: This is a great agency. Very high standards of communication via phone and texts. Ariel was extremely helpful by working on finding needed coverages for my house. She followed through with timely responses, follow ups and answered all my questions I had. Highly recommend! Thank you
Name: M**** C*******
Date: 2024-01-02 22:05:06
Rating: 5
Comment: Ariel was so helpful, nice and professional, she explained everything to my understanding. Great customer service!
Name: S**** J*****
Date: 2023-12-28 21:58:53
Rating: 5
Comment: Thank you Ariel! She was really detailed and explained the entire process. Would definitely recommend!
Name: H**** F*******
Date: 2023-12-28 20:16:42
Rating: 5
Comment: Worked with Rosa. Very knowledgeable about her job. Easy to work with.
Name: J**** C****
Date: 2023-12-20 05:50:26
Rating: 5
Comment: Ariel took care of me and great service!!Knowledgeable and helpful..Thank you
Name: G******* G******
Date: 2023-12-19 23:20:12
Rating: 5
Comment: Ariel is great to work with. She is very professional and thorough in her work .I had great difficulty in finding landlord insurance but she listened to our concerns and got us bound. Within 6 hours.
Name: S***** U
Date: 2023-12-12 22:05:52
Rating: 5
Comment: Ariel was fantastic, explained auto policies thoroughly . Gave me options on savings and I left with satisfaction of saving money and security.
Name: c***** s******
Date: 2023-12-09 04:34:19
Rating: 5
Comment: Ariel was really helpful, she helped me with what I needed and answered all my questions, she was really professional.
Name: J***** G*****
Date: 2023-12-01 01:58:01
Rating: 5
Comment: Ariel is amazing. Helping get thru this maze of crazy. I had to find a new policy because I was dropped from my insurance because of a rezoning law and lost coverage. Ariel guided me thru and was so helpful. Highly recommend Ariel Gomez for getting the California Fair plan.
Name: A***** P*****
Date: 2023-11-27 20:31:18
Rating: 5
Comment: Ariel was excellent!
Name: B**** H****
Date: 2023-11-14 01:04:40
Rating: 5
Comment: Ariel did a terific job setting up our home insurance. Very thoug8htful and patient.
Name: O**** S******
Date: 2023-11-13 20:30:25
Rating: 5
Comment: Ariel was very friendly and knowledgeable
Name: M**** M*******
Date: 2023-11-10 23:19:44
Rating: 5
Comment: Ariel assisted me last week and as usual Ariel was very helpful.Thank you Ariel for a delightful and informative experience.
Name: D****
Date: 2023-11-02 00:27:07
Rating: 5
Comment: Ariel quickly understood my insurance issue and quickly resolved the issue.Thank you Ariel
Name: S***** A***** B*****
Date: 2023-10-31 18:02:59
Rating: 5
Comment: Ariel is very accommodating and helps me through the process of renewing my home insurance. Very satisfied with the service she provided me and excellent customer service.
Name: M***** B******
Date: 2023-10-27 00:08:39
Rating: 5
Comment: Thanks to ARIEL I was able to get done all my paperwork on time, also had a great customer service !
Name: J*** G*******
Date: 2023-10-24 01:14:44
Rating: 5
Comment: Thanks to Ariel Gomez, I was able to add insurance to my new vehicle, she was very polite & very knowledgeable, and answered all my questions, I would really recommend anyone that is looking for a new agent call them up and ask for Ariel Gomez.Thanks Ariel for all your help!
Name: I*** A****
Date: 2023-10-20 14:55:41
Rating: 5
Comment: Genesis is awesome. Very informative. Thanks again!
Name: R****** C*******
Date: 2023-10-17 14:44:44
Rating: 5
Comment: Genesis from this branch has always taken her time to make sure my policies are exactly what I need. She calls and updates me when changes are needed.
Name: E****** E*******
Date: 2023-10-14 16:41:13
Rating: 5
Comment: Im extremely satisfied with the customer service. Genesis Hernandez was the agent who helped me and she was so kind and patient. She went through all possible options with me and compared different quotes. I couldnt be happier on the assistance she gave me.
Name: A**** G*******
Date: 2023-10-14 02:15:52
Rating: 5
Comment: Genesis and Laura are very helpful and professional when I call for any assistance relating to my insuranceThey have great customer service and are always so friendly on the phone these girls always get the job done quickly Allstate is very lucky to have them as employees
Name: J*** M***
Date: 2023-10-12 23:42:12
Rating: 5
Comment: Genesis was very friendly and knowledgeable of my questions I had with my policy. She was very helpful and made updating my policy easy and painless. Thanks again Genesis 😀👍
Name: J****** S******
Date: 2023-10-06 21:00:04
Rating: 5
Comment: Ariel was great. I’m new to the insurance policy and she answered all my questions and was very good with making me feel comfortable with the best choices for me. Thanks Allstate
Name: D****** L******** B****
Date: 2023-10-03 20:40:16
Rating: 5
Comment: Ariel Gomez was very helpful and pleasant to work with today. So far, every person I have spoken to at claims (Takisha Tillie, Kerstin Olson, Segun Adesina) have made the process easy to understand.
Name: E******** A*****
Date: 2023-09-22 18:49:09
Rating: 5
Comment: Alejandra was excellent in addressing all my needs and changes. She is very efficient with great customer service skills!!!
Name: A*** W***
Date: 2023-09-19 21:10:15
Rating: 5
Comment: Ariel was a big help, fast and friendly. She saved me a ton of money!
Name: R**** G******
Date: 2023-09-19 20:35:49
Rating: 5
Comment: Ariel was very helpful, I’m very happy to be a ALL STATE Costumer
Name: J*** D****
Date: 2023-09-12 21:15:28
Rating: 5
Comment: Ariel Gomez was very helpful and knowledgeable with all the changes needed for our policies. She was very pleasant to work with, polite and respectful. Very good job.
Name: G******* Z*****
Date: 2023-09-11 20:28:40
Rating: 5
Comment: Ariel was very helpful and quick to assist. She explained things clearly and left me feeling great. She was amazing. I highly recommend her for any assistance you may need.
Name: M******** P******
Date: 2023-09-07 01:03:36
Rating: 5
Comment: Genesis was very helpful and her services Genesis had patience with us. Happy to be a part of Allstate insurance.On August 15th 2023I had to edit to add new review more to it. Genesis is amazing, very thorough and helping me and explaining to me and very patient. I had to call her back to complete and remove old car and she help me add the new car in my policy.I am very good employee and a very good customer service rep.On September 6 Genesis help me again very knowledgeable of the change I needed to do on my car insurance excellent employee you have.Very patient and explains things thoroughly.🥰
Name: j***** c*****
Date: 2023-08-30 21:09:17
Rating: 5
Comment: Genesis was extremely professional and helpful!!!Her follwup with my concerns were quickly resolved and helped me stay a happy Allstate customer! She has been an outstanding representative to deal with.
Name: B***** H*****
Date: 2023-08-25 19:50:03
Rating: 5
Comment: When I called the office with an issue with my policy, Genesis was very helpful and friendly! She made sure to explain all of my options, follow up with me, and help me to get my issue solved. I am very satisfied with my experience with her!
Name: G******* B*****
Date: 2023-08-12 17:00:16
Rating: 5
Comment: Génesis, Was very helpful, and made the process easy and quick.
Name: j**** c****
Date: 2023-08-11 00:11:59
Rating: 4
Comment: Hi. Thank u for the help and info! I dealt with Ariel and she was very helpful ! She was kind and patient. I’m relieved all is taken care
Name: W**** I* R*
Date: 2023-08-09 18:48:39
Rating: 5
Comment: Genesis was a big help with monthly payment inquiries about my policy. She efficiently explained how our state (California👹) can increase our monthly car issuance without any warning whatsoever, whenever they want.
Name: C********** H*****
Date: 2023-08-09 16:50:51
Rating: 5
Comment: To whom it may concern…Just wanted to write and express my sincere appreciation regarding my interaction with Genesis she was an awesome help regarding the assistance she provided me in upgrading my insurance policy documents, very prompt, professional and courteous…Thanks again Genesis, Appreciate you…Christopher Stephen Howder
Name: M** A
Date: 2023-08-05 01:14:04
Rating: 5
Comment: Ariel was very knowledgeable and patient and took the time to answer all my questions. She offered different options and valuable insight on various coverages. Thank you Ariel!
Name: E***** C****
Date: 2023-08-04 18:25:41
Rating: 5
Comment: I just updated my insurance with a very kinda gal named Genesis. She made my much needed insurance changed quick and easy and I’m very happy with how smoothly the process went. Thank you Genesis.
Name: l***********
Date: 2023-08-02 16:56:37
Rating: 5
Comment: Ariel was a great help finding and arranging our homeowners insurance. Thank you!
Name: R*** S******
Date: 2023-08-01 21:29:12
Rating: 1
Comment: Have messed up on my policy more than once. They mixed up my account with someone elses, forgot to update my new car, Horrible experiences. Only reason I stayed with them is because they are the cheapest because Ive had them so long. If you are shopping around I suggest you go somewhere else. It takes a couple of days to get a hold of someone at their office.
Name: M****** M******
Date: 2023-08-01 00:55:22
Rating: 5
Comment: GENESIS was so helpful in adding another vehicle to my policy. Thanks again GENESIS
Name: N*** C***
Date: 2023-07-31 19:34:50
Rating: 5
Comment: Ariel was Fantastic. CShe explained everything Perfectly....Very Knowledgeable....Great Experience....Thank you ....Shes a Keeper 👍
Name: J**** B******
Date: 2023-07-28 02:06:44
Rating: 5
Comment: Genesis, was very helpful. I commend her for her knowledge, excellent customer service skills, And professionalism. Thank you, Genesis, for your dedication and hard work. Sincerely, Jaime.
Name: I*** O******
Date: 2023-07-25 17:42:35
Rating: 5
Comment: Had a problem with the auto enrollment since the Allstate app can be glitchy but the 5 stars is for Ariel she contacted me to let me know what had happened so I wouldnt get a past due bill and fixed the problem, thank you so much!
Name: T*** M*****
Date: 2023-07-25 01:52:15
Rating: 5
Comment: Ariel was great Super efficient, friendly and thorough. In a tough market she found us the best policy at the best rate. Will recommend her to everyone I know looking for insurance. Thanks for everything Ariel.
Name: G****** M*****
Date: 2023-07-24 19:39:12
Rating: 5
Comment: Ariel my insurance agent has been great to work with.
Name: N* W**
Date: 2023-07-21 19:31:23
Rating: 5
Comment: I was shopping around for new home insurance and Ariel Gomez was able to quote me with a great policy and Lower than any other insurance company, if you shopping around call them and ask for Ariel.
Name: D**** S*******
Date: 2023-07-21 03:16:55
Rating: 5
Comment: I had an amazing experience with ARIEL! She was very knowledgeable and helpful with answering all my questions. She assured me that I was getting the best policy to fit my needs. I definitely recommend her!
Name: E**** P****
Date: 2023-07-19 16:42:50
Rating: 5
Comment: Alejandra Contreras, it great! She help me to add a vehicle to my policy, she is friendly, very helpful.
Name: M**** G*****
Date: 2023-07-13 22:56:36
Rating: 5
Comment: I would like to commend Genesis Hernandez for making my experience with Allstate today very seamless. She was very efficient and patient.
Name: A Z
Date: 2023-07-13 03:30:49
Rating: 5
Comment: I owe a huge debt of gratitude to Ariel Gomez for all the assistance she provided. She went above and beyond to address all of my worries, and she was incredibly patient with me.
Name: S***
Date: 2023-06-29 17:45:39
Rating: 5
Comment: Spoke with Arial...she was great. Explained my new earthquake policy and took care of my existing policy. The whole process was fast and easy.
Name: R*** R*
Date: 2023-06-27 05:32:35
Rating: 5
Comment: Genesis was great.Very great people skill,knowledgeable of questionsthrown at her.Also very patient,not like other reps that are in a rush to hang up.AFew weeks later had pleasure to speak with Alejandra.She also was very helpful resolving my insurance policy modification.
Name: M***** R********
Date: 2023-06-21 22:27:41
Rating: 5
Comment: Thank you so much for your help I was so grateful for your discount Alejandra had good customer service I really appreciate that thank you for understanding may God bless you
Name: W*** A*****
Date: 2023-06-21 19:54:47
Rating: 5
Comment: Ariel is the best very helpful answered all my questions
Name: H*** M*******
Date: 2023-06-21 00:48:33
Rating: 5
Comment: Ariel was amazing. Excellent customer service and very professional. She went above and beyond helping me a few things resolved quick. Thanks
Name: T** T***
Date: 2023-06-15 00:44:39
Rating: 5
Comment: Thanks for the help with the home policy. It was a pleasure working with you through the quote.
Name: A B***** S******* E***** S****
Date: 2023-06-14 22:41:04
Rating: 5
Comment: I was very happy with Genesis that assisted me with my questions about renewing my policy and signing up for autopay. I’ve been with Allstate for over 25 years and extremely happy with them. Great rates compared to other insurance companies ‼️
Name: C****** T
Date: 2023-06-09 23:50:38
Rating: 5
Comment: Genesis was very helpful and friendly while doing her work quickly ! I highly recommend her .
Name: B* C
Date: 2023-06-06 16:03:05
Rating: 5
Comment: Arial took her time to provided a detailed explanation of the policy. Gracias
Name: J******* L******
Date: 2023-06-03 04:13:01
Rating: 5
Comment: Although Ariel was unable to help me due to my driving record 🤦🏽♂️ she was very informative, helpful and just in general a great representative to speak with. She made my experience really good and hopefully in the near future I’m able to get insurance with you guys because of this excellent customer service.
Name: C**** D*********
Date: 2023-05-26 16:30:56
Rating: 5
Comment: Very pleased with the communication and assistance Ariel provides. Makes a otherwise stressful process much more pleasant
Name: A****** G********
Date: 2023-05-24 21:03:03
Rating: 5
Comment: I have been an Allstate customer for about 5 years now and i have never had any problems with them. Recently i had my landlord request renters insurance and i automatically knew i wanted to bundle with my existing auto insurance. I sent them an email and Laura automatically reached out to me and made the whole process super simple. I work 6 days a week and the same hours as their office and she made it all through text and email with just a call in between. She explained everything to me and answered any questions i had. Laura’s service was above and beyond and i had my policy ready in just a day. I will definitely recommend anyone to reach out to her for any insurance needs. Thank you Laura for all of your help!
Name: J***** C*****
Date: 2023-05-22 23:23:58
Rating: 5
Comment: Ariel Gomez was/is our greatest start today after all the time we spend on the phone trying to contact “a real person”. When you call and if you are lucky enough to get Ariel at the end of the other line, you’ll know you will be in GOOD HANDS. Ariel is proactive and very knowledgeable, you feel over the phone her patience and calmness. The bottom line for us was that she was able to provide us with the proper information and gave us precise instructions on how to solved our issues!Great job Ariel!
Name: k****** o**
Date: 2023-05-22 22:54:34
Rating: 5
Comment: Ms Ariel is really friendly and really helpful
Name: R****** A******
Date: 2023-05-18 17:54:57
Rating: 5
Comment: I spoke with Ariel G and Jasmine V this morning regarding my auto policy as well as more coverage. Both girls were EXTREMELY helpful, knowledgeable and patient. I had a lot of questions and they were able to answer all of them, with details! This is the kind of experience we should receive from anyone that we pay money to! They are very good at their jobs. Thank you girls!!
Name: M******* L***
Date: 2023-05-17 19:51:16
Rating: 5
Comment: Ariel was great! Very thorough & helpful with any questions I had. Very comfortable dealing with her. She answered all questions thoroughly. Thanks!
Name: M***** B******* J*
Date: 2023-05-13 01:37:00
Rating: 5
Comment: Honestly thank you to Ariel for all she did for me. Made it possible to get affordable car insurance. I’m in a way better situation now with my policy. She was very nice welcoming and made me feel good about what I was jumping into. She explains everything and is just very on point and patient. I really recommend All State and if so ask for Ariel. Promise you will be in good hands . Thank you again
Name: M****** S*******
Date: 2023-05-11 21:56:04
Rating: 5
Comment: Had the pleasure of establishing a policy with the assistance of Genesis. This young lady was thorough in ensuring I understood my options and thoughtful when considering my availability during work hours. Her energy and customer service was second to none.
Name: J*** G*******
Date: 2023-05-11 17:31:10
Rating: 5
Comment: Ariel did a great job in getting me the best deal possible. She was kind and courteous. Would definitely recommend to anyone.
Name: J**** R****
Date: 2023-05-09 02:12:37
Rating: 5
Comment: Allstate has always made sure that my home insurance is updated. Ariel is my Account Specialist and she helps me each step of the way and makes the process easy so that I don’t have to worry about anything! Thanks Allstate :)
Name: D***** C*****
Date: 2023-05-05 21:56:52
Rating: 5
Comment: I was a little confused with a letter from Allstate but after sending a text Genesis responded almost immediately and not only explained what I needed to do but assisted me in getting the task completed. Thank you Genesis
Name: N**** G*******
Date: 2023-05-05 18:20:12
Rating: 5
Comment: I’d like to thank Ariel for assisting me with my policy today. She was very understanding, compassionate, and full of knowledge. Thank you Ariel. 🙏🏻
Name: N**** J********
Date: 2023-05-03 23:27:00
Rating: 5
Comment: 1 call thats all!! I worked with Ariel and she was amazing. Usually insurance companies try and push products on you but she gave me all options and made me feel like what I needed for me and my husband was most important. Ariel is super friendly, her customer service/people skills are amazing!
Name: N** G****
Date: 2023-05-01 21:07:29
Rating: 5
Comment: Ariel was very knowledgeable answering all of my questions for our new landlord insurance. She was calm, nice and composed all the time. She has great customer service skills and gives you options that accommodates to your needs.Big companies are only good thanks to people like her.Thank you ariel!
Name: E****** C********
Date: 2023-04-28 19:02:32
Rating: 5
Comment: Ariel did a fantastic job answering all my questions and was very pleasant and professional. She assisted getting me on a comfortable plan that worked much better for me! Thank you, Ariel!
Name: E******** R*****
Date: 2023-04-25 21:56:57
Rating: 5
Comment: Genesis throughly explained the new payment policy. She was so helpful and set up my monthly payments quickly. Thank you Genesis.
Name: T*** R*****
Date: 2023-04-20 00:10:25
Rating: 5
Comment: Alejandra was very helpful and knowledgeable when I had to do some changes on my policy
Name: G******** E******
Date: 2023-04-19 20:22:27
Rating: 5
Comment: Ariel...was...completely..nice...and helpful!!!...thx....recommend 100%...
Name: B**** M*******
Date: 2023-04-18 00:31:02
Rating: 5
Comment: Had a great experience with Ariel. She explained everything in detail and I felt very comfortable working with her.
Name: H***** b*******
Date: 2023-04-17 17:29:55
Rating: 5
Comment: Ariel has been great! She was quick to help and answer my questions. She was very good with her follow through. I also worked with Genesis who understood the time urgency with getting something done prior to an upcoming weekend and she delivered! They were a great team to work with!
Name: J**** A****
Date: 2023-04-13 18:30:31
Rating: 5
Comment: Ariel was very helpful and kind thanks
Name: M****** A******
Date: 2023-04-12 22:27:11
Rating: 5
Comment: Laura was a big help. She made everything so easy.
Name: B****** M*****
Date: 2023-04-11 18:20:16
Rating: 5
Comment: Genesis was awesome. She answered all my questions after explaining about the automatic payments.
Name: k* k**
Date: 2023-04-09 15:38:12
Rating: 5
Comment: Ariel did a wonderful job updating my policy to include newly installed solar panels. I was impressed with her professionalism, knowledge and effort in making sure I had the proper coverage. Thank you.
Name: �**** A*****
Date: 2023-04-07 22:18:48
Rating: 5
Comment: Today, I went to Allstate and agent Ariel assisted me. She was phenomenal and patient. She explained the policies well and ensured I understood the policies so I make the right decision for myself. Highly recommend speaking to Ariel if are ever in this office.
Name: A****** K***
Date: 2023-04-04 01:44:56
Rating: 5
Comment: I had such a pleasant experience speaking with ARIEL GOMEZ all the time. She is a good listener and she also assisted me with updating my auto policy and helped me with a lot of explanation about my insurance I will highly recommend her to everybody that I know.
Name: G******** G*
Date: 2023-04-03 19:43:09
Rating: 5
Comment: Great Customer Service, Alejandra was very helpful, she was able to answer all the questions I had regarding my policy, I felt at ease after talking to her.
Name: T** E** A***** # E*****
Date: 2023-04-02 23:00:15
Rating: 5
Comment: Genesis is the representative who contacted me in regards to renewing my homeowners insurance policy and She is the reason I decided to do so. Genesis is professional and very knowledgeable, while at the same time being friendly, attentive and delightful to do business with, Genesis is the icing on the cake.
Name: D****** B****
Date: 2023-03-30 23:58:43
Rating: 5
Comment: Ariel Gomez is very efficient and pleasant. Nice talking to her.
Name: A****** G
Date: 2023-03-30 23:11:07
Rating: 5
Comment: Ariel Gomez is professional and very helpful gives you all options and information.
Name: J**** V******
Date: 2023-03-30 21:22:24
Rating: 5
Comment: I needed to make some changes on my policy and Ariel Gomez was very helpful and professional !!
Name: j*** m*********
Date: 2023-03-30 19:26:39
Rating: 5
Comment: I have a great service by Andy Fuentes very helpful thanks
Name: m****** o*****
Date: 2023-03-30 01:28:15
Rating: 5
Comment: Ariel Gomez did a great job and was very professional. I would be happy to work with her anytime.
Name: J**** R****
Date: 2023-03-29 20:42:17
Rating: 5
Comment: Always a pleasure dealing with this agents assistants, they are all very helpful and knowledgeable, Ive dealt with Ariel a few times and shes always fast and responsive.
Name: J*** M******
Date: 2023-03-29 00:55:06
Rating: 5
Comment: Ariel was excellent! She helped me find the right coverage for my needs!
Name: C******* Z*******
Date: 2023-03-28 22:27:47
Rating: 5
Comment: Genesis one of the customer service representatives was efficient, she helped me fast, and easy to understand every step for the change of address and add a new person to my policy, all this through the phone, thank you Genesis for a great service!!
Name: L******
Date: 2023-03-22 22:56:17
Rating: 5
Comment: Laura is professional, pleasant, and efficient. I needed to add a vehicle to our policy. She confirmed the coverage, explained clearly what document I needed to submit, quickly sent me the new documents to sign by e-mail, and sent me confirmation of our updated policy in a very timely manner.Laura also reviewed our auto & home policies to make sure we are receiving Allstates best rates for our coverage.I appreciate that Laura took care of us right away & communicated well with us too. Thank you, Laura!
Name: V******* O****
Date: 2023-03-22 21:44:07
Rating: 5
Comment: I had the pleasure of speaking with Genesis this morning about a question I had about a previous issue on my policy. She was very helpful and patient with me as she went out of her way to look into the problem at hand.
Name: J****** Y* O***** G*****
Date: 2023-03-22 16:55:01
Rating: 5
Comment: Great customer service and reasonable pricing.
Name: P******* E********
Date: 2023-03-21 00:16:18
Rating: 5
Comment: Genesis was very helpful and knowledgeable, good customer service (which is hard to get now) would definitely recommend to family and friends.
Name: G**** G****
Date: 2023-03-20 19:24:16
Rating: 5
Comment: Genesis Hernandez help me thru all the process, she answered all my questions and I got insured in a blink of an eye. I will recommend 100% . And also she speaks Spanish ;)
Name: B**** S****
Date: 2023-03-18 04:35:23
Rating: 5
Comment: Genesis Hernandez was such a huge help!
Name: S**** M
Date: 2023-03-17 23:28:09
Rating: 5
Comment: Genesis has been very knowledgeable, professional, and helpful with helping me make changes to my auto insurance policy.
Name: K***
Date: 2023-03-17 17:48:01
Rating: 5
Comment: Spoke with Genesis. I need to modify my account and WOW! She is great! Friendly yet professional. Took care of my issue really fast and really appreciated the great job. Thank you!!!
Name: K***** K*****
Date: 2023-03-17 01:12:48
Rating: 5
Comment: Great job Ariel ❤️
Name: P******* M*******
Date: 2023-03-16 19:21:48
Rating: 5
Comment: I worked with an Allstate Agent named Genesis Hernandez. She was the best! She listened to my needs and was able to answer all of my questions. She was very kind and patient.
Name: G******* M*********
Date: 2023-03-15 23:54:13
Rating: 5
Comment: Lora and Jasmine are both excellent and helpful!
Name: S***** D*******
Date: 2023-03-15 19:50:53
Rating: 5
Comment: Thanks Alejandra for accommodating me today and making my payment you were sufficient and everything that you help me with thank you
Name: S**** T*
Date: 2023-03-13 21:42:59
Rating: 5
Comment: Ariel helped me with my Home Insurance. She was so courteous and helpfu,l she made sure all was in order so my house met all my insurance coverage needs. Thank you Ariel
Name: C******* O****
Date: 2023-03-09 23:23:51
Rating: 5
Comment: Genesis was friendly, helpful and knowledgeable. very pleased with my experience
Name: d****** v****
Date: 2023-03-09 23:02:36
Rating: 5
Comment: Genesis was amazing! She was so patient with me even though I have a crazy schedule. Explained everything thoroughly and actually helped me with my life insurance as well highly recommended
Name: o**** s****
Date: 2023-03-08 00:57:06
Rating: 5
Comment: Genesis is a top notch agent who goes above and beyond to help her clients. During my time working with her, she not only helped resolve my issues, but she took the extra step to better understand our situation. She provided alternative solutions and helped us best understand how each worked. I plan to do all future connections with Allstate by calling Genesis H., she is the BEST!
Name: E**** J********
Date: 2023-03-02 01:39:33
Rating: 5
Comment: Ariel handled my request in a timely and professional manner! Very responsive and friendly! Thank you!
Name: L**** Q*****
Date: 2023-02-27 23:11:10
Rating: 5
Comment: I’ve been a long time customer with Allstate and I highly recommend this Insurance, Thanks to Alejandra for Great customer service!!!!
Name: L*** G*******
Date: 2023-02-25 01:04:22
Rating: 5
Comment: I appreciate this company so much. Alejandra is the best!
Name: F**** T*******
Date: 2023-02-24 20:39:42
Rating: 5
Comment: Excellent service and very friendly. Genesis Hernandez responded quickly and answered all my questions.
Name: d**** r***
Date: 2023-02-23 20:38:55
Rating: 5
Comment: I am jelly happy with Ariel the Allstate agent that helped me, she provided the right information and helped thru some changes on my auto policy and also getting a renters insurance
Name: t*** d*****
Date: 2023-02-23 18:47:37
Rating: 5
Comment: Ariel Gomez was a great help in lowering my premium.
Name: E**** P***
Date: 2023-02-21 19:31:25
Rating: 5
Comment: Was very nice and helpful Will continue with Allstate for any insurance needs thank you Ariel Gomez
Name: G*** F********
Date: 2023-02-18 00:54:26
Rating: 5
Comment: GREAT customer service!! Agent Rosa Salas was very helpful and provided me with different options to best fit my cars’ policy (very detail information) and answer any questions I had. Thank you again Rosa Salas
Name: o******** o**
Date: 2023-02-17 19:38:14
Rating: 5
Comment: I had such a pleasant experience speaking with Christina Bartels today. She assisted me with updating my auto policy and helped me add renters insurance to my coverage. I highly recommend her to anyone as she goes into detail and has great customer service.Thank you!Loyal Allstate Customer,Cirina Quezada
Name: J**** F********
Date: 2023-02-17 18:38:57
Rating: 5
Comment: Laura Layton responded to my concerns and needs in a timely manner.
Name: J***** W***
Date: 2023-02-16 22:27:17
Rating: 5
Comment: I worked with Ariel to get my insurance set up on my new place. My insurance on the house and property I am selling was with the same company . . Andy Fuentes: Allstate Insurance. Ariel did an exemplary job of getting me set up long distance - I now live in Northern California, the office is in Southern California. It has been a pleasure to work with her. Joseph Witt.
Name: I*** D**
Date: 2023-02-16 19:58:58
Rating: 5
Comment: Rosa Salas took care of my issue on my Home Insurance policy in a matter of minutes, with efficiency and professionalism.
Name: F**** M***
Date: 2023-02-16 01:36:32
Rating: 5
Comment: Enjoyed working with Alejandra!
Name: P******** K****
Date: 2023-02-15 18:42:15
Rating: 5
Comment: Awesome Service!She explained the en process and was very Available!
Name: N**** C********
Date: 2023-02-14 04:36:50
Rating: 5
Comment: Ariel was very helpful and explain all the coverage details in an way the she make me feel comfortable
Name: T***** G*******
Date: 2023-02-14 04:01:01
Rating: 5
Comment: Andy Fuentes, thank you so much for your help and patience. Hopefully, your supervisor sees the good customer service you provide to your customers. ⁰
Name: s**** a*******
Date: 2023-02-09 01:26:43
Rating: 5
Comment: Ms Hernandez and Ms Garcia are amazing. So helpful and a cheerful. Great experience. Thank you ladies for your help and handling our insurance needs
Name: J*** M******
Date: 2023-02-09 01:01:10
Rating: 5
Comment: Alejandra Contreras was very helpful & professional...her customer service was more than a 5 star...I appreciate her help...
Name: R***** L*******
Date: 2023-02-08 20:00:20
Rating: 5
Comment: Genesis Hernandez was very helpful and very polite... she was very helpful and knowledgeable and had a sweet attitude when it came to helping me with my policies... If there were more stars to give she would definitely get more.. thank you for your kindness...
Name: j** g*****
Date: 2023-02-08 00:10:46
Rating: 5
Comment: Called with a question Alejandra help and pointed me in the right direction, the whole staff has been great
Name: o******
Date: 2023-02-03 20:22:07
Rating: 5
Comment: I have dealt with this insurance office a few times over the past 10+ years with great results. On my most recent inquiry I had the pleasure of being helped by Ariel. She did an amazing job of explaining the options available when I was inquiring about adding my sixteen year old daughter to my policy. Im sure any parent of a teenaged driver will agree that the process can be nerve-wracking at times but Ariel made the whole ordeal as smooth as possible. Ariel and her coworkers are the reason why I will continue to do business with this office. Ariel, thank you for your patience and excellent customer service!!
Name: p*** j******
Date: 2023-02-03 19:10:56
Rating: 5
Comment: Been having car and life insurances with Allstate for a minute. Never ran into any problems even after I filed two claims on the same car (damaged after stolen & rear ended by a texting driver while stopped). They were quick and efficient, dealing with the claims! Most physical work I did was drive the car at the body shop, and get myself to a rental place. Unfortunately, I had to cancel my car insurance with Allstate due to the fact that I can’t add my twin brother & his new car into my policy bc my name is not on the car. I was able to add him before because I co-signed his 2020 civic, but not anymore because I didn’t want my name on his new 2023 hatchback sport touring. Other merchants allowed it, so I jumped on it to save from the possible squeeze on having two separate policies. The transition was smooth, and both agents: Alejandra and Christina were understanding. They went over the difference between their policy and the new policy that I got for both my brother and I with honest opinion for today’s market. I am definitely keeping my life policy with allstate as they offer better numbers for cheaper compared to their competitors. This company is still a 5 star for me !
Name: M**** K******
Date: 2023-02-03 01:59:20
Rating: 5
Comment: Ariel helped me out tremendously and saved me lots of money
Name: R***** L*****
Date: 2023-02-03 00:37:43
Rating: 5
Comment: This All-State office has always been a big help, been with with them for some years now with no complaints. I had the pleasure on meeting Laura who helped me with motorcycle coverage, and I was very pleased with her results.....thanks Laura
Name: A* M*******
Date: 2023-02-02 00:15:09
Rating: 5
Comment: Was able to renew my policies IN PERSON w Ariel, after all the covid restrictions were lifted. Very helpful, explained the policies in detail and provided me w hardcopy documentation I needed. Thank you Ariel
Name: P**** J******
Date: 2023-02-01 18:22:25
Rating: 5
Comment: Excellent service. I’ve been a customer for more than 20 years and never encounter any problems. Truly recommend them!
Name: S*** B*****
Date: 2023-02-01 03:17:14
Rating: 5
Comment: Ariel was very helpful.
Name: j****** H*******
Date: 2023-01-28 00:39:45
Rating: 5
Comment: I highly recommend this allstate office, they always there to help you with any questions and concerns. Customer service is excellent, Laura help me thru the process of my policy. I appreciate your attentiveness
Name: l*** e*****
Date: 2023-01-27 00:40:17
Rating: 5
Comment: Getting a quote from Laura L. It’s been good experience, she’s kind and very important to me: she listen very well and she is a 10 on customer service, can’t thank her enough, Best regards Luís E.
Name: J**** A*******
Date: 2023-01-23 23:45:03
Rating: 5
Comment: The ladies is the office are THE BEST!
Name: M*** S******
Date: 2023-01-21 05:09:52
Rating: 5
Comment: Genesis was very nice and helpful. Today she helped me in adding my son to our auto policy. Also explained the benefit of having earthquake insurance.Thank you Genesis!!
Name: T**** R********
Date: 2023-01-21 02:14:33
Rating: 5
Comment: I want to thank Genesis Hernandez for being very kind, helpful and informative. There was a lot of details on my plan i didn’t even know i had. Definitely thankful i have allstate . If i ever have any questions or need help, will definitely reach out to her. Definitely would recommend asking for her if anyone needs help.
Name: E*** B****
Date: 2023-01-21 00:03:21
Rating: 5
Comment: A great Allstate experience with GENESIS. She was super responsive, polite, and knowledgeable in answering and taking care of my policy needs. Kudos GENESIS!!
Name: A****** P******
Date: 2023-01-19 21:18:07
Rating: 5
Comment: The young lady that help me was amazing she knew what to do for me her name is Genesis, very helpful great customer service.
Name: R***** R********
Date: 2023-01-19 19:59:22
Rating: 5
Comment: After a call today with Allstate agent Genesis. I can easily say I am very happy with their service/help. Never any problems with them, super fast at responding always. She was super detailed as well when explaining my policy to me, and answered all questions I had. Thanks to her I am now looking into Life insurance. Thank you Genesis! And also Alejandra!
Name: M******** G****
Date: 2023-01-19 01:53:54
Rating: 5
Comment: Ariel helped me with my insurance and she is great at communicating with me. I appreciate all the help she provided me
Name: M******* S*********
Date: 2023-01-19 01:28:37
Rating: 5
Comment: GENESIS HERNANDEZ! Did it again! I attempted to make changes and correction to my policies online but they didnt go through. So I called my Allstate office. I needed to make changes to 6 policies and Genesis assisted me in completing them all. She made sure that the policies were initialed and signed in all the required places. I am thankful to Genesis for helping me check this off my ToDoList.
Name: C**** A******
Date: 2023-01-16 06:41:03
Rating: 5
Comment: So far I have a good experience with the staff and online services, I specially satisfied with the automatic payment and renewal process
Name: A**** M*********
Date: 2023-01-10 17:59:10
Rating: 5
Comment: Alejandra was very great. Thank you for the reminder!
Name: j**** g*******
Date: 2023-01-10 14:09:30
Rating: 5
Comment: Ariel was great she helped me with all of my insurance needs and help me lower my costs.
Name: T******* 2***
Date: 2023-01-10 00:36:40
Rating: 5
Comment: This place is extremely helpful and very informative, A person by the name of Christiana Bartels gives great service and will help you out with whatever questions you have with your insurance of Allstate here at this location.
Name: A** K*************
Date: 2023-01-09 20:09:56
Rating: 5
Comment: Alejandra Contreras Was super sweet to talk to, she helped me figure out my situation without any stress.
Name: d***** a*******
Date: 2023-01-09 19:33:05
Rating: 5
Comment: I called Allstate because I had questions about my auto policy thankfully everything was clearly answered and explained by agent Genesis
Name: M***** P********
Date: 2023-01-07 00:43:17
Rating: 5
Comment: Laura was an excellent representive helping me with my auto insurance. I thank Laura for all her help and time spend in finding info about my insurance. We did concluded the auto insurance thank you Laura
Name: J*** T*****
Date: 2023-01-07 00:11:05
Rating: 5
Comment: Just got off the phone with this office. Both Rosa and Ariel were extremely helpful. They made the entire process very quick and streamlined. Definitely recommend this Allstate Office.
Name: E****
Date: 2023-01-07 00:10:28
Rating: 5
Comment: This location has an amazing team, but Desiree is by far the best of them all! Shes very polite, professional and really does care about her customers.
Name: J* N******
Date: 2023-01-05 20:54:06
Rating: 5
Comment: Adding another car was a breeze. Ariel gave me different options and what coverage worked out better for me. All done at the comfort of my home.
Name: S***** L*****
Date: 2023-01-04 01:43:01
Rating: 5
Comment: Alejandra, Contreras really helpful agent takes her time explaining things. Really helpful keep up the great work.
Name: F***** P***
Date: 2023-01-04 01:27:37
Rating: 5
Comment: I want to thank Genesis Hernandez for assisting me with my concern. Genesis was very knowledgeable and showed a great deal of professionalism. Genesis and agents like Genesis is a reminder of why I am a happy and loyal customer of All State.Thank you to Genesis and the All State team!!!
Name: R R*****
Date: 2023-01-04 00:14:22
Rating: 5
Comment: Alejandra is a really nice lady. Very patient and she answered all of my questions
Name: Y****** G********
Date: 2022-12-31 00:56:05
Rating: 5
Comment: I wanted to share my experience with Allstate insurance company. It was my first time as a single person getting insurance for myself I was attended by Miss Laura, who, kindly and very thoughtfully explain to me all the details and plans for insurance for myself as a single person. She was able to listen to me and understand my needs of what I wanted in an insurance for my car. I am very happy with my experience here. Please go check out all state insurance in Downey and ask for Laura. She’ll hook you up.
Name: A**** H******
Date: 2022-12-30 23:03:50
Rating: 5
Comment: Genesis Hernandez did a great job in sending me permanent insurance identification cards. She is such a pleasure to speak with.
Name: g** j*****
Date: 2022-12-29 18:22:42
Rating: 5
Comment: I want to thank Alejandra Contreras for being very helpful when I have questions about my auto insurance I give her a 5 star rating!
Name: P****** F*****
Date: 2022-12-29 00:10:05
Rating: 5
Comment: I would highly recommend this location and insurance company. I worked with Desiree and she was very professional and friendly. She explained everything to me in detail and gave me examples to better understand the insurance I was purchasing. I would go back and recommend a friend/family to this location.
Name: F******* J* R*****
Date: 2022-12-23 01:27:58
Rating: 5
Comment: I called to have a few questions asked about my policy and I was helped by Laura. She was professional and helped me with everything I needed. She helped me with adjusting my policy as well as giving me a detailed run down on the changes that were made.
Name: S***** P****
Date: 2022-12-12 19:20:30
Rating: 5
Comment: I Had the best experience with my auto insurance agent Ariel Gomez this morning, and would definitely recommend her,, she took the time explaining all the details of my new policy, that’s one of the reasons I’ve been with Allstate for almost 25 years, appreciate it so much, Thank you,
Name: R****
Date: 2022-12-10 20:19:33
Rating: 5
Comment: Laura was very helpful and patient to go over all the options for adding a new vehicle.
Name: A****** V****
Date: 2022-12-09 19:33:46
Rating: 5
Comment: I will like to thank Alexandra for helping me this morning with my incident. Shes the sweetest when it comes to solving things out!
Name: G*** H
Date: 2022-12-07 01:07:57
Rating: 5
Comment: Even when speaking on the phone, the staff completely reflects excellent customer service, attitude, and personality. These days, its rare to find this kind of customer service. Allstate has fantastic agents working for them, which is great. I appreciate your help immensely, as well as your patience and kindness, in assisting me with my auto insurance.
Name: J*** C*
Date: 2022-12-07 00:42:54
Rating: 5
Comment: Great customer service and knowledgeable staff. Ive been with them for years and havent had a bad experience ever. Ariel, Laura, and Desiree have been great.
Name: S***** R****
Date: 2022-12-05 23:32:27
Rating: 5
Comment: Call to ask why my premium got super high and with the help of Genesis looking through my policy she ended up saving me a good chunk of money Thank You Genesis for ur help
Name: L**** G*****
Date: 2022-12-02 21:02:56
Rating: 4
Comment: I worked with Allstate Agent Ariel. She was professional and very helpful in explaining my coverage in detail. She was able to clearly answer all my questions and make some good suggestions for my policies. She took the time and did not rush our conversations on text or the phone calls. She knows her business and how to explain it well. Her positive interactions with me is why I stay with Allstate. She makes herself available to the customer and hopefully never need my coverage but if I ever do I can count on her to help me.
Name: a******** p**
Date: 2022-11-25 01:31:15
Rating: 4
Comment: When I called to update my coverage I thought everything was good to go after speaking with Alejandra. Then after reviewing my auto policy with the packet that was sent to me I found out that I didn’t have full coverage like I requested multiple times over the phone and from the documents I signed. I reached out to the office and Ariel was quick to research the issue and contact me and work with me to correct the issue. I was quick to want to switch to a different company but decided to give Allstate another try because Ariel had the patience to go over what happened and help me get the coverage I needed. Thank you Ariel
Name: H***** R*******
Date: 2022-10-20 23:48:39
Rating: 1
Comment: Horrible service. Unprofessional staff. Ive been an Allstate customer for over 22 years. I am seriously considering taking my business elsewhere. If youre an Allstate customer, steer clear from this office. I was on the phone with Alejandra for more than 39 minutes and kept getting excuses and being placed on hold multiple times. Id give this place zero stars if that were an option. I will definitely be calling Allstate and reporting this office.
Name: D******* D******
Date: 2022-09-14 18:51:56
Rating: 1
Comment: SAVE YOUR TIME, CHOOSE A DIFFERENT ALL STATE OFFICE.Had such a bad experience with one of their clerical workers, by the name Jasmine. Clearly her age reflects on her work ethics and professionalism. Had an issue with being charged for over a year for a vehicle that is no longer in my possession but in All States possession. Well this Downey office, did themselves a favor by continuing to charge me for over a year for insurance. I have tried multiple times to get help from this office and have been placed on hold, hung up on, laughed at, told its my fault, and transferred down the line to all the young unprofessional staff that work here. ENRIQUE TORRES is also a huge disappointment to this agency. Anyways called ALL STATE Company itself and had my issue RESOLVED and taken care of all under one person. Also made sure to report this specific office ran by Andy Fuentes.
Name: M****** D***** C*****
Date: 2022-09-10 17:30:52
Rating: 5
Comment: Thanks to Desiree and her guidance I was able to get an affordable plan that what I used to have at StateFarm so sweet, and informative she goes step to step with you in the process.
Name: W****** C***
Date: 2021-01-13 01:20:17
Rating: 1
Comment: Disappointing, the way these people do business is something else. I will take my business to another Insurance after 10+ years even if it’s more expensive. My needs weren’t met. My questions weren’t answered. All the young lady was good at was giving attitude. To top it off when I came around the corner and looked inside, she’s doing her make-up.
Name: D***** H***
Date: 2017-04-07 12:40:20
Rating: 5
Comment: Its just like the add said Youre in good hands.They were very helpful
Name: A*** G*
Date: 2014-05-15 01:22:22
Rating: 5
Comment: Was very courteous and my Insurance was lower than what I was paying elsewhere. Would recommend to family and friends!!!
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Name: R****** V*******
Date: 2024-01-25 23:43:49
Rating: 5
Comment: Rosa, was very helpful and made the needed changes quickly and efficiently. Plus provided me with a text connection that will hopefully help when trying to reach someone at this agency quicker and more efficiently.Thank you for your help.