Delivery
Yes
Apple Briarwood in Ann Arbor
Categories
Location on the map
Ann Arbor, Washtenaw County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Amenities
Wi-Fi
Yes
Recycling
Electronics
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 734-780-2471
Site: https://www.apple.com/retail/bri...
Site: https://www.apple.com/retail/bri...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–6PM
Comments (199)
Not helpful on today’s visit. My wife and I went to the store to buy a new Mac. The salesperson seemed very unsure of himself, had to get 2 other persons along the way to answer our questions, and didn’t really offer any assistance in selecting a model. When we did tell him the model we wanted, he said there were none in stock. We asked if they could order it for us, he said no, we’d need to order online. He also said we’d be better off transferring the info from the old Mac to the new ourselves rather than them at the store doing it.So, they don’t sell products and they don’t offer any services when we buy it ourselves. So why do they have a brick and mortar store at all?A complete waste of time for us to drive there today. 2 hours of our lives we’ll never get back.
Spent 20 minutes in the store without being helped. Shortly after entering the store I asked where to get help/check in, whatever I needed to do & was told to wait by watch table where I would be helped. During the next 15-20 minutes I watched 4 new customers enter store & were helped right away while I was not acknowledged at all. I will not be returning to this location.
Oh My! Hannah was a fantastic salesperson! What a treasure to find someone who will take the time to inform, help, guide with clear instructions & patience. First time apple user is ready for a learning adventure!
I have been having problems with my iPhone for awhile now and went to several different stores before coming here. I was warmly welcomed by a man at the entrance who ended up solving all of my iPhone problems in minutes. After telling him what I use my Apple products for, he proceeded to show me Apple-compatible programs that would benefit me tremendously not only in my education but my career field as well. While this location is extremely busy, they do their absolute best in helping you regardless of the amount of customers they have at the time. In cases like this, it is easy to assume employees will not have as much time with each customer, making them feel rushed resulting in a negative customer experience, but this is not the case. Chris was such a blessing and made my day much better. Thankyou Chris,Briarwood Apple, If you are reading this give him (Chris with the glasses) a raise!!!
Very,very disappointed. They were not helpful at all. No one wanted to put in the time to help us resolve our issues. Just kept passing us from person to person and after explaining the same thing over and over again with no help. We finally just left without our problems being resolved.
Be AWARE and do your research before you go here!! They tried to tell me I HAD to purchase a new phone when I took it in due to home button malfunction. Not only did they clearly purposefully not tell me there is an alternative to use the phone without a home button, they refused to update the phone software.Luckily, the Geek Squad offered me many ideas and potential fixes (all free.) Not only does my home button work after the software update, I also have a backup method to access the photo through the Accessibility option found in settings.I’m so disappointed by the deception at this store. And I can 100% assure you I don’t ever purchase an apple product again. Once the phone ACTUALLY breaks, I’m switching to the Google Pixel, which doesn’t purposefully rip you off on storage.All in all, don’t shop here or take your products in for repair.
Do not believe the hypeMy family of 5 purchased 6 brand new devices of which only three work properly.No resolution from Apple whatsoever. Basically were stuck with faulty, glitchy, overheating lemons that freeze often. My phone is frozen until someone Calls MeDo not fall for Apples lies ... and pay through the nose for defective product.We could have purchased cheap phones that would have actually worked. Im carrying around a brick not a phone because its useless much of the time.Cant call, text or do anything else until someone CALLS ME so I can UNFREEZE it !Apple doesnt even deserve the One Star.Learn from my mistake .. do not waste your money ! I hope this helps you
Very bad experience with the employees. Bought MacBook pro with high configuration as well as iPhone 13 pro both had issues and I bought apple care on MacBook but when I took it to store they did some test and said there is no issues. But the MacBook pro kept heating and slowing down.. same happened to iPhone but no response from them. They dont trust the customer only the system. Wasted my money on apple care.
Came to upgrade my Apple Watch and the person who helped me was absolutely wonderful. Regrettably, I cannot remember his name, but he was friendly and personable and made my shopping experience comfortable. I genuinely appreciate his honesty in helping me find the right item for me instead of continuously trying to upsell me for the sake of sales goals. Honestly every time I’ve come here for shopping and for getting my products fixed the employees have always given honest recommendations for whatever is best suited to me and I appreciate that so much. I will continue to come to this Apple store because of these wonderful employees.
Worst customer service I’ve ever had at any store in my life. I’ve spent thousands with apple over the years and came in to get a new case and apparently I had to know exactly what case size color and texture I wanted and had no option of just looking around? Not even stand at the front to look at the cases. Ill be taking all my business to Best Buy or something that is NOT Apple , especially at the briarwood apple store.
Made a shopping appointment and was still made to wait for for 25 minutes and when I was finally helped I was told that they didn’t have what I needed and couldn’t even order it in the store. I went home and did their job in 5 minutes on my own. They were very unhelpful so my advice would be to just doing your shopping on your own.
Chloe and Brad were so helpful! Great experience at this store.
So there are a lot of smart, nice people who work here, especially at the Genius Bar. But the managers are extremely uptight about masks. If you don’t want to be rudely told to “pull your mask above your nose,” then avoid this place.
Wish I could give zero stars- not an option. TERRIBLE CUSTOMER SERVICE. Get your Apple stuff somewhere else!
Karsyn (our rep) was OUTSTANDING! Helped my 82 year old mother purchase and set up a new iPad with the patience of a saint and strong technical support skills. Reminds me that Apple customer service is one of the strongest features of their products. If they were a little less expensive I would be a customer for life.
I needed a new phone and was switching from Samsung to an iPhone. I knew nothing about the iPhone so wanted to go in and have someone help with my selection instead of just ordering online. Made an appointment during the pandemic. This Apple Store took my temperature before going in, made sure that I made an appointment and then got help right away. They took their time with me, selected a phone and then she suggested that it was okay for me to transfer all my data from my Galaxy to my iPhone even though it took over 45 minutes. She reassured me that it was okay that I was not taking up her time. I truly appreciated her help, the stores Covid procedure, etc. Love my new iPhone 12 Pro!
Staff people were for sure not the ice at Apple employees I’ve ever worked with. Pretty generally not super helpful and the new pandemic way of helping customers at this location seems very inefficient. The employees at the one in Troy are much nicer, help more than 2 at a time, and are much more pleasant.
I will start off by saying this. I am not a fan of Apple products nor do I own anything that is made by them for various reasons I am not going to list here because that is not what this is for. My g/f has an iPhone which is how I ended up here.With that being said, this location has hands down some of the best customer service I have received anywhere. We showed up at 8pm (after spending hours at our cell providers store with no answers as to what was going on with the iPhone). When we arrived it was packed with only an hour til close, and there was an hour wait to even possibly get the chance to see a tech about fixing the phone. They took our name, and we waited. Within a few minutes we were seated at a table, and within a few minutes of that we had a tech at the table with a laptop ready to diagnose and help with our issues. They make the experience seem personal and like they really care about your product issue(s). The issue she had was a known issue with the model iPhone she had and after finding out that she had Applecare, and it was still under warranty, they replaced it no questions asked.The customer service was so top notch they almost converted me into an iPhone user (kidding never gonna happen, but the experience was excellent). There are a lot of companies out there that could take notes about how Apple handles their customers and customer care. I wouldnt hesitate heading back here again if we have any more issues with her phone.
Unfortunately, I received one of the Apple Watch series 4’s with the “light bleed” issue. Despite what store employees may say, it’s a well known issue. A quick online search makes that quite clear.The first store employee I dealt with made no real effort to look at the screen up close or on the UI areas that most clearly showed the problem (hint: notifications). He just took a few notes and said he couldn’t see it. He let me know they could send it in without “visual conformation”, but that the repair center likely wouldn’t repair it. I figured it was worth a shot.Unsurprisingly, they did no repair (Which, in this case, would have required replacement. Not my fault you made an unrepairable device, Apple). They simply sent it back a couple days later.I came back in and attempted to talk through the issue with the store manager. He started by parroting the same statements as the first employee. Then, he Informed me they had completed all the usual diagnostics with no issues found. But, interestingly enough, he could not tell me what diagnostics, if any, are used to check visual issues (color/brightness panel consistency) on a watch display. Great job, bud.So, if they don’t want to acknowledge a known quality control issue, they won’t. They just deny, deny, deny, and act like you’re being unreasonable. Quite laughable.I’ve owned many apple products throughout the years and the Apple Watch series 4 (base model) is worth avoiding.... as is the Briarwood Apple store. Especially if you need non-deductible Apple-care warranty issues resolved.Apple charges premium prices, so I expect premium products and great customer service. Neither was present this time around.
Beyond happy and impressed with the Apple team at Briarwood mall.Matt was so patient and so helpful. Brett is a magician. He was able to solve my issue within moments. Lauren was so pleasant to work with. I had a pretty frustrating issue and she didn’t even flinch.In these times it’s difficult to see the positives. Everyone was so calm and friendly. They wanted the solve my problem. That was refreshing.The Apple team made my reentry into the retail world painless and seemless.They set the bar.Thank you for being so customer oriented.
One of the worst shopping experiences Ive ever had. Tried two different times to ask a question/make an appointment for service. Each time I waited more than 20 minutes on the phone. Then I went to store where I decided to purchase a new phone. Over the course of two hours, I was handed off to five different sales people. It was noisy and claustrophobic. Finally it was done and I took my new phone home, only to find out that it didnt work. I could not make a phone call with my new phone.The next day it took 1 1/2 hours with Verizon, who told me several things that Apple should have done but didnt. There are still problems, so the manager told me that he would make me an appointment with the service department. Guess what? He never made it.After all this, my husband who had thought he would also buy an iPhone, decided that if this is the kind of service that Apple provided he would stay with Samsung.
I am EXTREMELY PLEASED with the service that I received from Chris. I was late for my appointment and was told that I would basically have to wait 1-2 hours to get help at the Genius Bar, but luckily a young lady assisted me with a way to help save time by helping me back up my photos before they did a update, Incase my phone had to be completely erased of everything. Well once she left Chris came to help me, and he went over&beyond to get the problem resolved. Chris solved my issue within 30-40 minutes which beats the amount of time that I spent on the phone with Apple technical support prior to going in-store (3hrs phone time). He has a great personality (we laughed the entire time sharing stories), so time passed rather fast. By the time I was finished getting serviced I looked around and every customer was gone...... he stayed after 1hr 18minutes assisting me. It gets no better then that. I needed my phone to work because I use it for work, so he wanted to make sure that I could make my shift that evening. Overall I rate this store 5+ stars.
Great customer service experience at this Apple Store. Directly after entering the store I was kindly asked by one of the many employees, how he could help me. I wanted to buy a very special adapter for a charger of mine, which was a kind of unusual request. At first he told me that I was not able to buy this adapter separately. In the end he made it somehow possible for me to buy this particular item. A great example of a customer service that tries to fulfil any customer request in the best way by just making things possible and deviating from the standard protocol.
Went in yesterday to get a new phone/laptop. I was sooo impressed with everyone at this location. Very professional and knowledgeable. The sales associate who helped me was Matthew. He was AWESOME! I had so many questions, and he answered them all. Matthew was very patient. I wish I could get service like this everywhere. Great location and I will be back!
Great place and great people. I have visited this place twice time in the past 2months: one time for buying a computer and the other for repairing it T_T.Actually I went to another Apple authorized shop first and they told me to change everything which will cost me about $800+. And I went here, the stuff helped me check my computer working condition carefully for free and there is nothing wrong(after I spilled coffee on it (˶‾᷄ ⁻̫ ‾᷅˵) That is definitely a better place to get professional help!!
I came to the store and to buy an iPhone ; just received instructions in how to order online; once there I waited there for two hours and a half; when it was time for pick up, I couldn’t pick up because I wasn’t listed; I returned two hours later and waited 25 more minutes in line, just three people were doing customer service and 5 more were more in the back doy be something unknown, it was a really poor customer service than expected
Visited this store to have my cracked iPhone 8 screen replaced. I had a 11 a.m. appointment. Only waited a few minutes for them to accept my phone, and they had the screen replaced in under an hour. The employees were courteous and plentiful when I visited the store. I will be back for any further issues with my Apple devices.
My wife ordered some things online and was given a time frame between 3:00 and 3:45, we came to the store and they couldnt give us the things that were already payed for because it was still processing acording to them and they couldnt do anything about it, thank god I use android never had this problem, but apple is always a problem pay more get less
The customer service here is very quick and helpful. I also noticed that all customers who were there were helped almost immediately after entering the store.
Staff attended to us respectfully and were very patient with us. They showed us what we wanted to see and furthermore.
I purchased an apple tv 4k during the promotional period in BF 2020. I own multiple apple devices but it was my first time buying directly from apple.com. I was supposed to get a 50$ eGift card but I didnt. I called to see if there was an issue with my order or not. A woman from the sales department told me that you have purchased it from the educational storefront while the deal only applies to the US website ( I am in the US) and the price was the same on both websites! (I dont see a point to it, however, this is not the main issue here) I said that I didnt notice and asked if we can make it right now while she yelled at me and said you should have contacted us after you purchased the item and didnt receive the GC. I told her that it is stated on the website to wait 24 hours to receive GC. She again responded with anger in her voice that you should have done blah blah. I have only asked if it is still possible to apply the promotion or not and the answer could be a simple no in a more respectful manner.I am not here to advertise some other company and not a fan of any of them at all but I had another incident with Samsung a couple of weeks ago. There was a promotional offer on Galaxy tab s6 which I believe has been expired by the time I was trying to buy it. However, I sent a message to see if it is possible to get the promotional discount. Again the answer could be a respectful no and I was happy with that also. Instead, they get back to me and kindly offered to refund the difference if I want to buy it, in a really respectful fashion.As I said, I am not a fan of either Samsung or Apple and I believe that Apple is still a leading company in technology but it seems that its leadership would not last very long if they feel they are big enough to ignore their customers satisfaction and treat them with disrespect!!PS: I posted this on Apple communities website and they deleted my post and sent me the following. CRAZY!Thanks for participating in the Apple Support Communities.Hi ...We’ve removed your post Apple.com Customer service because it contained either feedback or a feature request that was not constructive.To read our terms and conditions for using the Communities site, see this page: Apple Support Communities - Terms of UseWe hope you’ll keep using our Support Communities. You can find more information about participating here: Apple Support Communities - How To ArticlesIf you have comments about any of our products, we welcome your feedback: Apple - FeedbackWe’ve included a copy of your original post below.Thanks,Apple Support Communities Staff
Three visits for a simple battery replacement with no resolution. First visit, they were understandably busy and I didnt get to talk to anyone. Second visit they didnt have the part. Third visit they didnt have a certified technician. Do yourself a favor and order a third party replacement kit online - youll save time and money.
Not always as helpful as other stores I have been with the Apple name. We picked up our order and I could not believe how slow and what I feel unorganized a tech store could be...only was asked five times for the reason we were at the store, seems like they could have shared that with the next person as we were sent to one associate to the next...I can find my phone almost anywhere but they cant track customers from one check point to the next.
People are super nice. However I would never recommend them for any repair if your devices is not under the Apple Care. They do the work fast but just have some sort of very nebulous standard fee for each devices...You pay, it is done, but you get no real details on the reason your computer failed. They wont provide you with any detailed so you can not activate insurance or wont have enough for taxes purpose.If you dare ask you, they will make you wait long enough to discourage you with some very formated answer: we can not provide this information as the job was done by a technician at a warehouse and his report is blank.They do promise you an email with more details if you leave the store. Email that never come of course. However the invoice does come to your email...Anyway. I would not recommend them for repair has they never very shady on the whole process.
Words really cant describe how bad this location is, both in terms of customer care and overall competence of the employees.I purchased a new iPhone XS from my carrier, and noticed that the battery seemed to be draining much faster than it was supposed to. I finally called Apple Customer Support, who scheduled me an appointment at my local Genius Bar. Upon my arrival to the store, I was eventually assisted by Matt. Diagnostics were ran, and Matt confirmed that my battery was bad and recommended a replacement. He then asked me if I had 3 hours to kill, since were pretty busy here today. I explained that I had another appointment that I really couldnt miss, so he then told me to go back to my carrier so they could swap the phone itself. He gave me a printout stating that the phone should be replaced and sent me on my way.I drove the 10 or so minutes to AT&T, where they were totally bewildered by what I was told at Apple. They explained that they never swap out Apple products and any replacements (for parts or phone) had to be through the Apple store. He then called the Apple store on my behalf, explained what happened, and told me to go back to them where theyd prioritize me. Again, all Apples mistake and AT&T went above and beyond, as they usually do.Back I go to the Apple store, where I worked with a nice woman who apologized profusely for the error and said I definitely should not have been told to leave and go to my carrier (thanks, Matt!), and she swapped out my phone for a new one. She was pleasant and apologetic the entire time and was the one good part of this whole ordeal.Later on that day, after finally getting home, I realize that the new phone I was given had a dent/chip in the metal frame, close to the side button. Mind you, I hadnt taken it out of my purse and had solely used my work phone since leaving the store, so it had definitely been given to me damaged. I will say that it wasnt a huge spot and perhaps wouldnt have been noticed without a critical eye, but seeing as how these phones are expensive enough to warrant a black market kidney sale it was bugging me that it wasnt new in terms of damage. I sucked it up, called the store to let them know, and they told me to come on back and theyd give me a different phone.I get back to the store after a quick dinner, and its around 8pm at this point. A girl finally wanders over to help, and she was young and seemed very new. A guy who was extremely condescending kept coming over to help her and ask questions of me, although the person I spoke to on the phone said that they had made a note of all that took place that day and Id again be prioritized. Ill try to summarize from here: I got a replacement, was asked if I wanted to set it up there, I (stupidly) declined and said I really just wanted to get home (it was 8:45 at this point) and left.I finally got home around 9:45, went to set up the new phone, and saw that the phone displayed an error message stating that it couldnt be activated due to an error. I call Apple Tech Support who would only suggest restoring the phone through an iTunes backup, which I tried repeatedly, but nothing would activate this thing. They passed me along to a supervisor, and we eventually figured out that the girl at Apple had never scanned in the new phone, so the dented phone they had at the store was still registered to me and this one wouldnt work until that could be fixed (IMEI and serial number error). The supervisor submitted a request to their Chain Errors department and said itd be fixed when they got to it. It finally allowed an activation at 9am the next day, nearly 24 full hours since my original trip to the store. TL;DR dont go to this location if you value your time and/or sanity.
The service was great. As usual. I would expect nothing less from Apple. I did question the need for five security guards outside the door. Im sure its in response to what Apple did to Parler. Quite honestly, it made me unsettled.Beat them over the head with my Mac?
I was having an absolute awful morning today and I opened my brand new Macbook to realize I had the wrong one. I went back to the store and these two lovely angels helped me out and helped cheer me up, as I had been in tears all morning. They completely turned my day around while also getting my the correct laptop. There was a price difference, but that didnt matter to me. Their kindness was exactly what I needed and Im so thankful for them! Absolute fantastic customer service. Would recommend going to this Apple store 12/10. Thank you both so much! Hope you see this.
I came in this afternoon for a MacBook Air charger that I needed ASAP. Chris helped me throughout my purchase and went above and beyond. All of the team members were super busy with guests, but many of them checked in with me while I waited to make sure I was ok. Thank you Chris for your empathy & thank you to everyone else in the store that made my experience positive.
Apple Briarwood is generally good, but their process for COVID is a little clunky. Wound up waiting for about 20 minutes beyond my scheduled appointment for a 2 minute device pickup. There were only 2 people handing pickups and appointments, with a lot of people wandering around in the back of the store.
Regards to the Apple store ;On site manager Brad was extremely rude and very offensive . I have reached out to Apple corporate . I was treated very abruptly way out line. I would highly suggest please handle your business on line where you are treated with respect on all levels. I had plenty of witnesses seems like I was dealing with Romper Room
Took my exchange student to pick up S 10. She received great service and all the help she needed. On the way out i quipped that I wouldnt be back because I have a Galaxy 6 that takes a licking and keeps on working. Apple products are notorious for breaking one day after the warranty expires.
Seriously cannot believe how they are out of macbooks. especially on a day like alans 20th birthday. shame. my son cannot get a macbook because of their low stock.
Genius Bar - Apple stands behind their products!
My computer repair was majorly delayed because when the employees at this store sent it to Apple, they entered the wrong serial number. I understand that everyone makes mistakes, but I wish they could have just told me this when I called the store. Instead, I had to call twice, and the second time I had to spend 50+ minutes on the phone with Apple, getting transferred from on department to the next, to figure this out and try to hunt down some potentially important information from an email I never received. This repair was supposed to take 3-5 days, and it has now been 9. I will be looking at other options for my next repair. I shouldnt have had to spend so much of my time sorting out their mistake.
Fast comprehensive service. Knowledgeable staff. Truly solved my hardware problems when in a bind. Like any apple store I recommend an appointment , but they were very quick to see me within mins of arrival. 10/10 would use them again.
I went to get an old iPad reset to factory settings after multiple attempts by myself. The appointment was quick, the young lady tech was very savvy, kind, and able to do exactly what I needed. She really knew her stuff. I ended up buying an extra long and rugged power cable for our new iPad Pro, and she gave us an additional discount based on the company I worked for.
Made an appt at Genius Bar. Very knowledgeable and resolved my issue right away. Even spoke with the manager who was very kind regarding the issues i was having with my phone which was beyond his controls. However he wanted to make sure I was happy
I’m very disappointed in the service of this store. The employees are far more concerned with quoting policy than being empathetic to customers. When you have a malfunctioning device, they will find a way to charge you for it. It is a far cry from the customer service that should be behind these products. Technology will sometimes fail, but having a apathetic attitude and quoting policy time and time again is not the way to support your customers through technology fails.
Came in for a new laptop and Kevin was tremendously helpful! Answered all of our questions and spent all of the necessary time setting it up. Made us feel very comfortable and not rushed in any way, even though the store was quite busy. Thanks again Kevin! You rock! 😊
Had a great experience at this store. Our wait time for service was around 20 minutes. Cole was our apple genius and he took care of all our needs across 3 devices and my Mom left there confident. Her devices are all synced now and life is good. Its only been 2 days but shes got this!
I have a small fix needed on my MacBook, I tried calling ahead to schedule an appt but after 22 minutes on hold I hung up. I live 35 minutes from the briarwood store, I showed up in person they registered my name as a walk in. I waited half hr, I then asked one of the employees how much longer, they told me roughly one hour. This shouldn’t have to be this long of an ordeal, they charge plenty for their products, the least they can do is offer decent staffing to accommodate their clients.
Made a couple trips here recently. Was amazed at how quickly I got help from Yasha without an appointment the first time. Unfortunately my issue was not resolved then, so I had to go back a second time. That time I made an appointment and got in fairly quickly after arriving. Thankfully David was able to help me out, though the ultimate resolution wasnt my preferred outcome. I was disappointed by the cost of having to replace my phone (none of the insurance I thought I had seemed to cover coke damage, much to my dismay and frustration). Nonetheless, all the team members and Genius Bar folks were courteous and helpful.
Had appointment. Wasnt told of need to upgrade os for screen repair. Back home. Back up. Upgrade. Return. Wait the 1.75 hours. Told we cant fix a hard part due too 3rd party screws and battery glue? They couldnt prove either claim. Thanks for wasting our day and money.
Lines are ridiculous for repairs. Staff could have been more helpful and offer suggestions to try cleaning charging port on our own instead of waiting nearly 2 hrs only for the technician to bust out a paint brush to clean charging port. Yes it fixed the problem but was a useless 2 he wait.
Love going to this mall, lots of stores and places to eat. Easy on easy off access from the expressway. Puts local mall to shame.
Very Unprofesional and inconsiderate staff. My husband and I walked into the store without any acknowledgement he had to greet staff a woman and guy walked completely passed us as if we weren’t good enough. Anyway the day before we had a very long talk on the phone with our phone carrier and Apple about a replacement phone because my husbands phone was accidentally broken we pay for Apple care and insurance through our carrier so the phone is well insured and they went over and beyond to make sure we were satisfied customers the woman we spoke to from Apple Care name was Mary ex1137904 she was very nice and helpful and went over and beyond. She gave us 3 options to go to Briarwood mall and pick up replacement device, get a box sent to our home and when we send our broken phone they will proceed to send our replacement device,and lastly they could’ve sent our phone with a card on file holding the full payment of the new device until we send the broken phone. She insisted we just go to our nearest Apple store she specifically said briarwood Apple store, because it was the closest to our location which was an hour away. So we did just that I called Briarwood Apple store and talked directly to a person to make an appointment so I wasn’t waiting because I know how busy Apple can be and the guy I spoke with said no you don’t need to make an appointment to pick up a replacement phone I said okay so I won’t be waiting he specifically said No! So when my husband and I finally arrived after getting ignored and having to greet ourselves to the young lady that walked passed us she asked what we were here for we gave her the run down she then said okay I’m gonna have a specialist take a look at your phone you have to go to the back table and wait I was very annoyed at that moment and I told her I would’ve made an appointment if I knew I had to wait awhile for a specialist I told her I called and they told me I was fine she said “You talked to someone from here” I said yes and she kind of rolled her eyes as if I was lying and didn’t say anything else about it. We still had to wait! So our specialist finally came to us and remind you I gave T-Mobile and Apple care a full description of the phone and why we needed a replacement prior to us going to Apple at briarwood. They guy sits down take a look at our phone on file and he immediately start to ask what happened to the phone how far did it get dropped we told him and he said I really don’t care I just like to ask but I felt like he was judging at that moment. Nevertheless, he proceeded to tell us he can’t do anything with the phone he can’t give us a new phone because the system isn’t letting him, then he said the SIM card is red flagged, just coming up with multiple reasons. I was very angry because I drove an hour after being told to pick my phone up because I’ve been with my carrier for over 15 years they made sure we were well taken care of and we didn’t have to pay a deductible either for the replacement phone which is usually around 150.00. I told him is their a way he can talk to Mary from Apple and get ahold of someone we talked to he said No, “I can see your information right here on the computer” and he told me I didn’t talk to anyone from Apple that it was only a T-Mobile specialist, basically calling me a liar and might I say again her name was Mary ex 1137904, so I beg the differ. I would like to say I felt we were being racial profiled, for two I feel that he specifically put something in his computer to red flag our device which is a 100% legit device that I pay insurance on every month! So I was offended and I don’t understand how that I gave the specialist the SIM card number the imei number the description of phone, the damage that was made to the phone and they approved everything but when I get to Apple Store in Briarwood mall it’s all of a sudden a red flag and I can’t get my replacement phone. I’m very disappointed with that Apple store I’ve been to novi Apple store and Somerset Apple store and always great customer service.
Lisa was a terrible customer helper. Not only was she rude and condescending, but when I pointed out to her that she was being intentionally unhelpful she became sarcastic and offensive, and started shouting I cant hear you, I cant hear you. I needed a phone urgently. Wanted an iPhone 6 but it was not available unlocked. I was ready to buy a 5s but she was more interested in telling me what I could NOT do. She was not listening to me. I also noticed that she was not very helpful with other customers. After waiting in line for a few minutes, I left and then came back and got help from someone else who was indeed helpful. My experience was horrible and a waste of time. If Lisa were my employee, I would consider investing in retraining her from scratch or replace her with someone more suitable. I visited the store on 12/7/2004 at 4:30 PM. I will avoid any interaction with Lisa in future visits to this store, which I hope wont be necessary.
Made a Genius Appointment online. Went there 15 mins early, line to check in was well outside the door. Went to Genius Bar, waited about 10 minutes, watched a gentleman check someone in. At 3:35 I asked a guy if I had to check in up front as I had an appointment, he said yes, no exceptions. Went back to front, waited in line about 3 minutes and neither check in guy advanced anyone, there were 15+ people in each line.I get its the holidays but whats the point of making an appointment if you still are gonna wait in line for a while?
I walked by here while taking care of other business, and even though I never came inside the service was still great
Over the last ~6 years that I have been coming here, Ive come to expect nothing less than excellent service from this Apple store. From product consultations to the genius bar, every interaction has surpassed my expectations! While every apple store employee that Ive worked with has been great, Ayhan and George have been particularly helpful. They both routinely go out of their way to ensure my highest satisfaction! I typically dont write reviews, but I felt compelled due to my sincere appreciation for their quality of service.
I wanted to give this store 4 stars but 3 is about right. The employees are great, the management is the bottleneck. How do you run an apple store that still doesn’t have a notification system for walk-ins? As in send me an email or text notification when it’s my turn. I know coffee shops that have that! You have thousands of devices in your store that do this and you couldn’t invest in that? Dealing with friendly employees and people who know the frustrations of their own store was the only reason I wasn’t completely pissed.I’ve gone to this apple store for 3 years for two macs and three phones. It’s not a bad place on my experience. But it is hit and miss.
Lots of workers for you to talk to and interact with. Products seem overpriced for what you get, but I guess that is apple. Store layout is neat just like every other apple store out there. Neat place to go to every once in a while. They are high pressure to add on additional warranties, etc.
This apple store offers crappy services and If i were you, I would be prepared for delayed services/assistance. I come to realize that this store has 1 or 2 people who know what they are doing, and the rest of the store employees are only there to check you in and ask you to wait around while they stand around idly. Indeed, one would have consider putting these employees to work so customers could be assisted in a timely fashion. Besides, when you get service, the one genius you meet is stubborn, and barely offers an adequate solution to your devices problems. If i were you, I would go to other apple stores, where you will receive fantastic service in a TIMELY MANNER. Otherwise, you will be disappointed and take several trips to finally fix your devices.
I really have only good things to say about this store and their service. Over the years, I have had various issues I have had to make a Genius Bar appointment to inquire about, not all of them biggies. I have had many Apple computers, desktop and laptop and i devices. I always have AppleCare. I have always been very well serviced at this store, even when the store is mobbed. If they are fantastically busy, I dont expect instantaneous service. The few times I have had to leave something for repair, the repair has been done very fast. I had a cd/dvd writer fail once and they replaced completely. I really dont understand the negative venting of some of the reviewers. Some of the reviewers sound very impatient.
So my wife and I own a MacBook pro, and the screen had an issue (it was damaged and about 2/3 of the screen was basically static.) When we went in yesterday, they told us it would be pricey, but the gentleman who assisted us found a loophole so that the repair would be covered under our computers warranty. We were obviously very grateful for this, and he then told us it would be about 3-5 days for the repair. They called us today at around 10 am to let us know the computer was ready for pick up. The screen is perfect now, as well as looking brand new. It took them less than a day to fix it, so I have to say they did a fantastic job. Definitely will go back for future issues.
Had a pretty good experience here. I scheduled ahead of time... my macbook was overheating a lot. Turns out I just needed my fan cleaned and the staff was nice and helpful. I was in and out fairly quick.
I went to the store to see what’s wrong with my iPad Pro after customer support via phone couldn’t help, extremely disappointed in the service of this store. I made it half way in till someone finally greeted me and they were even surprised when I told them I was not greeted (store was not busy was able to get a tec appointment 5 minutes wait time).Similar to what others said the employee who looked at my iPad was extremely unhelpful every time I would ask a question she would tell me it’s up to you and didn’t help to explain anything to me on what the problem is.My iPad Pro started malfunctioning when I updated the software and was never the same kept on freezing and couldn’t scroll anymore and all she was worried about was telling me it’s on me nothing they can do and people keep on blaming software updates for the malfunction.Definitely not the level of store when I compare it to others.
Amazing place with all the best that Apple has to offer. The customer management system is well defined, and while wait times can be long - when it busy, one doesnt get lost (in the system), fear not, for a well trained associate will be along (eventually) to aid and assist. A cool place - check it out!
Came in this evening because my phone was randomly powering off and not coming back on. Waited over 30 minutes for assistance, another 30 minutes while the tech researched my issue. He erased my data (with my permission) told me to go home and and erase it and start all over, as I did this the phone shut down with the same issue I came into the store with. Now I am trying to set up an appointment for tomorrow so I can get my phone fixed and the website wants me to enter a verification number that they are sending to my phone that DOES NOT WORK!!!!! HELP!!!!!! Very frustrating for a phone that isnt even 3 months old and was never dropped or gotten wet, etc......
Had a robotics class for my girl scout troop here for FREE! It was great and the staff were amazing!
My experiences with Apple have always been mixed. I use a variety of their products, including Macbooks, iPads, and iPhones, but every time I buy another one it feels like Im emptying my coffers with no reason other than the difficulty of switching from the Fortune #3 company.I recently brought my iPhone 7 Plus to Apple Briarwood after the earpiece audio went out on it completely. I couldnt hear a caller on the other end of the line, they couldnt hear me, and it didnt matter if I plugged Apple headphones in or not. When the phone restarted, it would take minimally 5 minutes to change from the Apple logo screen, and and I couldnt record voice memos, as in it wouldnt even let me press the button to record. All in all, I had a semi-functional, but not-working $750 phone that was in otherwise perfect condition.Using Dr. Google, I diagnosed that this wasnt a typical issue, not something that could be fixed with a new earpiece. or speaker, rather that it was something thats been happening to the iPhone 7 Plus called Audio IC Chip Disease. When Steve, one of the very helpful Apple technicians at Apple Briarwood first helped me, he ran it through the audio diagnostic tests that they have, all of which it failed. He said that the phone could be used for a $315 trade-in towards a new phone, a reasonable offer, but not what I wanted since I felt that I was owed a replacement phone for all of my trouble. I then talked to Sarah, the manager at Apple Briarwood, and we discussed my options along with my thoughts on the current predicament. I left with my broken phone in hand, disappointed.Two weeks later, I get a call from Sarah. She tells me that Apple recognizes the issue that I was having and that if I bring it in they might be able to do something for me.This is where I should say that at no moment did they ever say theyd follow up or look into it. I had no expectation that they would get back to me or worry about my problem. But they did! Sarah called me directly! Ive never experienced service like that in my entire life.When I brought the phone back in I saw Steve again, who recognized me, and was then helped by Leann, another Apple Technician. With no hesitance, she issued me a new phone in minutes and I was good to go. Ive never hugged anyone at a store before but I couldnt help it. Its service like this that will keep me coming back!
POOR CUSTOMER SEDRVICE when attempting to purchase an iPhone. Easier to purchase direct from your phone service provider.
The store was completely empty, they had three security guards out front and they wouldn’t see us because we didn’t call first to make an appointment. The store was empty! Insanity, and garbage customer service considering the price of Apple products.
Serena Wu, the manager at that store on 2/1/2018 is probably the most incompetence customer service representative i have ever encountered in my life. This is my first time ever writing a review, and its because its thoroughly deserved. She completely dismissed any complaints i had with regards to the service i was requesting and pretty much wanted me to sort it out myself. Im ending up having to call apple care myself to sort out an issue that couldve been resolved at the store. Except if it is your last resort (Which mine was), i suggest you avoid that store at all cost. The regular employees attempted to help, but needed her approval for something, and she totally dismissed me. Never again!!
Terrible customer service. Even though the store is always too crowded and they never hire enough people that can actually help while several red shirts are just standing around.Too rigid - wont accept payment at the time of dropping off my phone for repairs. We only accept payment at the time of pick up. Cant understand why they cant accept advance payments.
I have been to this location 15-20 times in the past few years. I cannot remember a time that I waited more than a few minutes for someone to help me find what I was looking for, or to help me at the genius bar.The staff are usually fun to talk to and knowledgeable as well. I also had an experience that really made me glad that I purchased from the store and not online came with my 2015 MacBook Pro. After about 13 months, my MacBook Pro started acting strange and would not boot. I tried everything with support with no luck. They also would not help me out even though I was only 3 weeks beyond warranty and the repair bill was going to be 750.00. When I called the store at Briarwood, the manager told me to come right in. He took a look at my computer and said that what had happened should not have happened and that he would take care of me. Not only did he replace my computer, he gave me free accessories because of the trouble I had gone through.I see comments where people gave 3 stars because they had to wait for 10 minutes to be helped etc... I would highly recommend this store for knowledgable staff, customer service before and after sale, and because of my many positive experiences.Eric Robinson
Lightening fast service and expert comprehensive care. Our software and hardware repair issues were resolved 1st the Genius Bar with gracious explanation and, when required, fair cost. 11/10, would recommend.
I came in under the impression that my phone (water damaged) would be unsalvageable, but Chris worked some magic and now Im going to be able to get my data back. He also gave me some really good advice about how to get it fixed at a reasonable price, and how to keep this from happening again. Thank you, Chris!
First, you wait forever, fine, I get it. Then, they can’t fix it, fine. Then, you want an exchange on a 6 month old product that quit working and you get the “ we don’t do exchanges like that anymore “ so you’re sent home with nothing until they get parts in, when there’s product on the shelves for retail.Way to take care of the customer! You guys knocked it out of the park!👍🏼
They couldnt fix my Apple TV after a bad update install. So they grabbed one off the shelf and handed it to me. Was super happy. The chaos in the store and lack of any visual organization is what takes off a star.
Thanks for fixing my issues quickly and also patiently because you were about to close up for the night but still handled everything I needed with grace. Thanks again.
I went there to have my iPhone repaired. Unfortunately, the staff there told me that it could not be fixed, but replacement instead. Luckily, it was covered by AppleCare+. The technician that assisted me there was not very friendly, compared to other staff, though proficient in his job. The store is busy cuz lots of prospective customers are looking at iPhone 11 (pro).
My mac was having serious issues, so I brought it to the Mac Cafe in Toledo, OH to see if they could diagnose the problem. After checking it, they said the logic board most likely needed to be replaced. They said it would cost $400, and I would get my computer back in a few weeks. I wasnt satisfied with their answer, so I made an appointment and brought it to the Mac store in Ann Arbor. The moment I walked into the store, I was helped. Chase (my technician) was knowledgeable and professional. He explained everything to me in detail, and told me my computer would be mailed to me within 5 days. Well, my computer showed up at my doorstep in TWO days! The repairs were done, and a sheet explaining the repairs was attached. The final cost of the repair was $290. Just a few days ago, I brought it back in to have my iPhoto app fixed. Chase was my technician again, and he was able to fix it right away. This repair was free. Apple stands by their software and fixes it free of charge.I give this store the highest marks in every regard. The staff were top notch and friendly, and service was quick and efficient. THANKS GUYS!
Absolutely awful experience. The staff was not knowledgeable, and the manager was no better. They took over an hour of our time in an attempt to purchase a phone for a business, but they could not figure out how to do that, so we eventually left and went elsewhere. Maybe they can handle the simplest of transactions, but there is no capacity for independent thought or problem solving. Save yourself a lot of frustration and avoid this store.
Restored my phone, even though it had already been restored and I told them that. Issue still persists! Thanks for nothing Apple. Will be contacting corporate since they are just there to waste your time if you’re not buying anything.
I’ve never been there but I’m trying to see about the battery thing for my iPhone 6s and I waited for 20 minuets and nothing. I’ve tried 10 times all different days and at different times, and all just a robot that doesn’t help me with the problem I’m having at that moment. Fix plz, I can’t deal with this crummy battery I have at this moment! It dies so fast!!!
I recently visited the Apple store in Briarwood Mall to get my battery replaced. I had to wait 30 minutes before a technician came to collect the phone. The worst thing is that there is absolutely no difference in the performance of the “new” battery. Moreover, they also damaged my screen during the process. Very unhappy with my experience.
I understand we are under a time of pandemic, but their sales associates have really let it get to their heads. I spent entirely too much time attempting to pick up my new iPhone, but they were apathetic, rude and unprofessional.
Asked a young male to assist in unlocking my Apple I pad that was purchased in Oct 2012 at a charity auction. Apparently Apple did an update and found an old apple ID and password which I forgot and , therefore, could not get in it. I was given two options, one to miraculously remember my old id or present a receipt of purchase from 2012. I had neither and he then stated I should dispose of my i pad responsibly.Went o the Apple store in 12 Oaks with my husband and they resolved the issue with management assistance. I will NEVER go back to Apple store in Briarwood and ask for assistance from an employee who obviously doesnt know as much as he thought he did.
The only apple store in Ann arbor, so it is always busy. The staff are very helpful and will have you in and out with exactly what you need in no time.
Im generally not a fan of Apple products, but I was very impressed with the whole experience. My charger broke, and I wanted to exchange it with Apple care. The store was absolutely packed, but I got in and out with a new charger in less than 20 minutes.
Apple customer service is horrible. I called Apple several times and stated how displeased I was about my iPhone losing face ID and wanted them to fix it but I was forced to go to the store. I even asked several phone reps to have someone reach out to me. Well guess what the store couldnt fix it and had to send it out. I warned the sales guy if I left without a iPhone I would be getting two samsung Galaxy phones. Buy a $1200 phone and apple Care and you get the worst treatment ever. No phone and all I got was when its ready in a week you can drive back out to pick it up. I said you cant ship it to my house? For real? Its an hour away....I love my Galaxy S9. To bad for apple.
Very fast service even though there was a line to get into the store. They fixed my laptop free of charge and educated me on how to fix it if the problem were to come back. They also don’t work on commission so they’re not going to pressure you into buying anything.
The associate asked me to wait for half an hour before I can be seen, even though I had a scheduled appointment. I could see that many associates were chatting casually. The associate did not show any courtesy or professionalism of listening to my problem with apple product. Apple products are good only till the get bed. Never go to an apple store. Have it repaired by shipping it. Apple needs to look at their customer service.
We visited with our girl scout troop for a badge class. The staff was very well educated and knew how to work with our age group. They blocked off an area for the girls so when the store opened they werent bombarded with customers all around. Great experience!
Trying to call this store right now. Been on hold for 25 minutes. No one has answered. Had to take my laptop in because the track pad wasnt working, and it ended up being a swelling battery. Costs 120$ and needs to be replaced or it will explode. No warranty available because its older than 1 year. Forced into paying for a battery, even though my current one is fine? I also just asked my friend how his MacBook Pro was doing, because we bought them around the same time, and he had the exact same issue; and his trac pad permanently broke.How is there no recall for this?
I went to the Apple Store in Briarwood to help my mum & dad purchase a new Apple Products. The woman who helped us, Allison, could not have been more helpful. My mother has never owned a smart phone/device and had several questions. The apple representative answered every question as thoroughly and patiently as she could have. All and all, we were in there for over 2 hours (30 mins after the store closed) and not once did the rep. seem disinterested or frustrated. It was truly a pleasure. Thank you!
I went here ready to buy an iPhone. I had a few questions. The girl that helped me pretty much did not answer any of my questions. I wanted to do the iPhone upgrade program and she said I had to be an authorized user on my phone account (I am not). I said so I cant get an iPhone today then? She said no. Then I started to leave and it seem that she wanted me to argue with her. Over all I am not happy with the sales attempt
Failed to communicate that glass protector case would be unrecoverable due to repair. Returned phone to me w/o mentioning it (before or after repair). Out $50. Not their problem based on lack of concern when I called to follow up.
I dont see what the issues are! I stopped by with my iPod that quit charging. I made an appointment, but unfortunately I was 10 mins late due to traffic. They took my name and said they would try to fit me in. The store was very busy, but they still were able to see me within 5-10 mins. All employees were very nice and helpful. The Apple Genius inspected my iPod, and then issued me a new one. I have nothing but good things to say about this store!
Staff are overwhelming and even when you make appointments prior to, the wait can be ridiculous. Apple should look into leasing a larget unit and staffing it more and doing a different floorplan. They could increase profits and make customer experiences much better by doing so.
The workers are not professional or courteous and dont have respect for handicap people. I unfortunately had to go to store for phone repair on a couple of occasions. I have learned to make appointments ahead of time. But, the apple team never is on time and usually 15 plus min late and dont give there full attention to your needs when its your appointment and dont really represent that they really care about customer satisfaction. Feels like a bunch of drones programed for one task. I am in a wheel chair and was kicked by one employee and another aggressively made me get out of his way so he could walk by as if me being in a wheel chair meant nothing and he was way more important. Bunch of entitled selfish snot nose cry babies. Try to get anything you need made by apple somewhere else. Cheers,
I was with my friend who wanted to transfer the data from the damaged macbook to new one, but it was not possible because of some ssd enclosure is not working and they didnt have a spare one. Other service is good, very punctual.
I have spent way to much money in this store and I never really have a great experience, but yet i go back. I typically have to wait around for 10 minutes to finally get an employee to approach me, who am I to disrupt their private conversations. The equipment is sound and once I am being helped the experience improves
I have had uniformly positive experiences at this Apple store. I want to call out Bobby, John, Brad, and Matt in particular. They went far out of their way to help me solve several complicated issues, and have been consistently knowledgeable, good-natured, and professional.
Whats the point of scheduling an appointment a week in advance only to have to wait 30 minutes when you arrive? Then they didnt even have the battery replacement in stock when the Apple specialist who scheduled my appointment over the phone said they would. So now Ill have to return in 2 weeks when replacement comes in. Subpar.
AVOID APPLE BRIARWOOD. They conned me into signing repair authorization of an insane quote. DECEPTIVE. IMPATIENT. RUDE. I don’t even bother to describe how unprofessional their genius is when it comes to customer service. A lot of other 1 star comments already say plenty.If you have to visit this store, please make sure that you:1) Read through entire document whenever they ask you to sign2) Record your conversation with any employees in that store3) Just put extra caution for everything[Update3]Met the store manager today. I was well prepared and was not surprise at all to see a guy with similar attitude as the employees in this store. He blamed me for not reading through the entire work authorization when I signed it (lol, as if it is perfectly fine for his employee not presenting critical information on the work authorization to customers). He ended up asking me if I were going to pay and claim my laptop today. After all, money is all they want.The name of the genius who conned me to sign the work agreement is Eric. If you visit this store and happen to work with an Eric, you better watch out.[update2]Wow. This store is really an eye opener.I called Apple Care to see if they could help me. Apple care hotline employees are good and helpful. They tried to talk to the store, and the reply from the store was, in the original words, we explained it to her about this for about an hour. Instead of checking their own problem, they sounded like I was the one being unreasonable.[update]I called the store twice in the morning. First person, Chris, was very impatient and rude. 2nd person (forgot her name) at least exhibited some sympathy. Both ended up telling me there was nothing they can do to help me since they got my signature on the work authorization form which they conned me to sign on in the first place. What an irony.[Original post]BEWARE OF THIS STORE. Their genius makes false statements regarding to the repair cost and procedure, and they trick their customer to sign on documents without explaining what the document is about. Later they catch them off-guarded. This is precisely what happened to me. If there is a 0 star rating I would have given 0 star.I went to have my MacBook Pro 2017 checked on. Accidentally spilled some soda on the keyboard and some keys got sticky. The genius quoted very high number - 500 or 600 - which I did not agree on because in my perception the damage was not that extensive. Not to mention that the keyboard was working, even if it wasnt, it wouldnt hurt for me to live on an external keyboard. He refused to give me more details on the breakdown of the quote saying that he was not the repair technician. (When I think back, he was getting impatient because I was asking a lot of questions; and that I kept questioning him why replacing a single key is impossible). Then, I asked him if it was possible to send it out to repair center for a more precise quote. He said yes. He put up a document, described the situation of my laptop, acquired my signature. Upon signing, I double checked with him that this was to acquire a precise quote from repair center, and he said yes.After he sent me out, I received an email from Apple. Thinking it was just another acknowledgement email, I did not pay attention to it. If I saw the email I would have returned to the store immediately to save myself out of a $635 trouble.2 days later I received an email saying my laptop was ready to be picked up. I was confused so I called the store. It turns out the document that I signed was a work authorization form, stating that I will pay $635 to fix my laptop. I was truly astonished, because I was not aware of this AT ALL. I did not see this precise number. Nor was I aware that by signing, I actually authorized them to proceed with the repair. OMG I was still waiting for a re-quote! This is totally a scam in nature. But I might end up biting the bullet because my signature is indeed on the document although it is not what I signed up for.
Went in with an iphone6 plus with unresponsive touch screen. Genius said I had a bad logic board. Never ran diagnostics, never opened phone to inspect. Asked how do you know its a bad logic (motherboard) and he said hes seen enough of these to know. So I said, with that level of confidence you must have seen many. How come Apple wont stand behind its product and fix? He indicated I could swap my phone for a re-manufactured phone and $329. Basically thats paying $329 to simply replace the broken part on my phone. No thanks. Sure phone is out of warranty by 5 months but support site has many threads identifying this same issue. Dont be filled by The Apple name. Apple no better than any of the others. Very disappointing.
Had a Genius Bar appt. and am still waiting 20 mins later -- said there are 4 more ppl in front of me. I understand getting backed up, but many employees standing around chatting with each other (realize they could be retail). Dont understand why they dont text or contact if they are running behind. Ive been to several Apple Stores all over the country, and Ive never had to wait more than 3 mins for someone to offer help or to meet me for a Genius Bar appt. Odd, disappointing, Apple Store experience :(
Amazing mall every store a person could ask for from very high end to moderate. I was looking for the Apple store, the staff were over the moon!!Extremely helpful & nice. That’s my new Apple store it was worth the 63 mile drive.
I called Apple to figure out why I was getting declined and somebody was had hacked my card and was trying to make purchases at Apple and they were being declined so they need stronger security I thought and it was not resolved
Terrible experience. Was told to wait 20-30 minutes; but none approached me until I waited 35 mins and came up to an assistant by myself. The guy who helped me, Jason, is so bad; during talking to me, he even assisted some other guy and would never return me. I had to jump to their conversations to answer my questions; and Jason apologized to that customer for my behavior... Worst customer service.
No help trying to buy a new computer. Couldnt answer a few simple questions about my military discount. Referred me to a third party for confirmation but had NO information about the actual process!
I bought the iPhone 8 from the Apple store in Briarweood and recieved excellent service. I know this has nothing with the staff but I just wanted everyone to know that I got up this morning at 8am took my phone off of the charger and went to work, played Spotify all day at work until I left at 7, my phone was at 58% I played music in my car all the way home phones at 55% watched videos until 11 when my phone had finally died. 14 hours of use without charging once. I am extremely impressed and applaud Apple for the design and hard work that has gone into the 8 and X. Wow.
Quite possibly the worst experience of my life. I went in to return my brand new iphone 6s plus. The phone kept freezing and was having many other issues. I returned the phone and then asked if I could have my iphone 5 power button fixed. They said I was eligible for a free new phone replacement because it was a part of the replacement program. After waiting for the new phone, the genius returned and said that I was just out of the 3 year warranty window, so I would have to buy a new phone. He said my button could not be fixed and that the only way to get it fixed would be to buy a new phone. I then asked for a manager. His name was Gary. He was completely rude and did not care for my situation at all. He said, You dont have to buy an iphone and insisted that I no longer purchase apple products. I cannot believe this happened today.
Called this store and asked about a trade in on a iPhone 4 and was told they have to see the phone .After telling the rep that I understand more than 5 times he continued to speak about it and then hung up on me. This type of behavior should be looked into. I only wish I would have got his name.
Very bad service and rude staff. I stand in the queue for a long time. Later became to the 1st one. But this employee turned a blind eye on me. She preferred talked to the 3rd or 4th guys which behind me. I asked her but she gave me just Wait, I know I know. stop calling me with very rude attitude.And I waited for more than 20 mins. All the guys behind me walked in and got their services.I followed them into the store. But, this girl said: Go outside. Very very rude....I was very sad. And all the guys behind me agreed that she skipped me very time. Even I think she may have a tendency to racial discrimination.In fact, not many people shopping inside, but those employees were chating together and not willing to interact with customers. Later one guy coming said he is the manager.But no apology!!!!! just say ok ok ok I know. Then nothing to me.I wont prefer this store at all. I dont understand why this Apple Branch become such as this way. Also I see so many people has the same feeling for this shopping.If all the branch do like this way. If all like this, we should sell this stock more soon. You see. No more innovations, no more good services. Only remaining rude services and Negative employees.Really disappointed!!!
One of the worst Apple Store Employee I met today . I had almost 10 people were asked their needs with apple products . & you know at apple store you dont get your turn quickly. It take 20 Minutes plus for 1 Clint to be done with. So do the math for my turn .!may be its my last name.
I am very disappointed in this store. I bought my MacBook two years ago. In that time, Ive gone through three chargers and am in need of a fourth. (I dont do anything special with them. My laptop is on my desk, the charger is stationary, but for some reason, the rubber coating on the wire breaks down after 12 months.)I went into the store and explained the situation. Of course, Im not under warranty anymore, but I was hoping that the technician I spoke with would understand the subpar quality of the chargers and give me another one for free. He didnt, and I understood that. Theyve got their rules and such. However, the way he handled it was not only rude, but insulting to my intelligence.The tech told me I could buy another for $61. I declined and told the tech that I would find a generic one because I had thus far had no luck with the Apple brand charger. He responded that I would not have Apples stringent quality control. I showed him the frayed, disintegrating cord, and said that, given that this is the third time with this laptop, and it happened twice with the laptop I had before, I wasnt confident in the quality control. His response was, Well, your computer is kind of old... True, my computer is four years old, but the charger is less than a year old. I said this to him, and his response was, Well, it could be your electrical outlets. I then explained that during this time, Ive lived in Europe, Asia, New England, and the Midwest, and it, therefore, wasnt a bad outlet—and its always the same thing: the synthetic rubber coating breaks apart.I didnt expect to get a new charger, but I did expect a little more than blame shifting. Apple makes shoddy chargers and doesnt stand behind them. (Google Apple chargers break easily.) In general, youre paying double for the same hardware you could get in Windows, but in my time as an Apple user (since 1999), I always thought that was fair given that the software was developed specifically for that hardware and, therefore, rarely bugged out. Now, however, I pay $60-80 a year in chargers. Id have preferred the tech say I know this is a problem we have, but my hands are tied because the warranty is up. I know Im not the only person with this problem. To try to claim it has something to do with the age of the computer, which is a separate piece of hardware or that it is the outlets fault is insulting to my intelligence.
Loved the mall but thought it was very crowded for now being the pandemic and no one was following the arrow on the floor and people standing in line were not standing six feet apart no security guard walking around only a driving one just driving around parking lot but everyone was wearing masks and it a very beautiful mall I have never been here before this visit
Jordy is the rudest jerk to work at an Apple store. He was unwilling to honor the warranty on my son’s phone this evening, presumably because they were 15 minutes from closing and my son is a teen trying to handle things on his own. When he refused to honor my sons warranty, my son called me from his friends phone but this jerk still wouldn’t talk to me on the phone he just wanted to run his fat gob in the background... this idiot just cost Apple my business and 6000 in Apple products that won’t be upgraded.
Went there today and, even though the store seemed extremely busy, my appointment with the genius bar was prompt and everyone was very helpful! Eric was awesome! Very quick but didnt rush me. Helpful and answered all my questions.
Great, clean friendly mall. A variety of stores are there Macys, Von Maur, Footlocker, Pink, Zummies and Villa just to name a few. Love going there its quite.
Had a tough time getting the store to email me a receipt. After a few days trying to get things worked out, I spoke with an associate that told me, I had an attitude. He actually said that twice during our conversation. His name is Jeremy and if the store manager knew what kind of rudeness that the Apple customers were put through, he or she would be worried about their job.The store was suppose to email me a receipt and I didnt receive it. This was important to me because the item I purchased was for a friend to give as a Christmas gift. The fact is, the store wasnt able to send me a receipt because they apparently entered my email address wrong.Mistakes happen, I can understand that. What really upsets paying customers is the rude and disrespectful approach that the customer service has. If I was the general manager, I would really try to set a goal for 100% customer satisfaction.
So busy there no one spoke to me and I had a $160 item in my hands ready to buy, so I put it back and left. I never liked Apple but my wife does this is just another reason poor customer service. 😡
The staff here are magnificent! I was 150% satisfied! They managed to fit me in their busy schedule and Yash tried every option available until I had a working phone. He was extremely punctual and worked as fast as possible to help me out m. Thank you Apple team and team member I.T Yash ( sorry if name spelt incorrectly)
A Necessary Evil?Possibly the only reason for some people to go to a shopping mall during a global pandemic. However, strict rules for masks and social distancing guidelines are followed by all who come inside this haven of tech and customer service.
I came in to Apple with a problem on my MacBook that over 90 people were experiencing according to Apple community alone. Technician recommended I do a few things and see how it goes when I’m home. Didn’t work so I took it to a computer store and the guy told me it’s a common problem with MacBook Pro and it’s a design flaw. I took my laptop again to Apple and the lady at the Genius Bar didn’t even want to listen to what I had to say. She told me she isn’t here to argue with me and wants me to pay $475 if I want my laptop fixed!?? Ridiculous, if Apple has a common design flaw going on causing my $1500 MacBook Pro to not function, why is it my fault and I have to pay additional money for apples faulty engineering. I put all my summer savings into this laptop for college and now I don’t have a functioning laptop. But it’s ok because I’ll have to go back to my hp which has proved to be more reliable than Apple products with a better warranty and customer service. Lady also told me that MacBooks are expected to only last 2 years! So I guess they expect me to blow $1500 very few years because Apple can’t seem to make an efficient laptop that can last
Limited selection of apple products. You can order a computer and get repairs done here. Other apple devices are available. Ipads and iPhones. Its often cramped in this store. Also clerks wont answer questions that arent related to official uses. Finally miss the choices of speakers that this store used to have.
Great service got a lot of help and one of the workers made my little brother over the top happy, my little brother has autism and one of the workers gave my little brother an apple bag and stickers.
Try calling and get lost in a robotic wasteland of the worst on hold music. Arrive at the store and prepare to run the gauntlet of greeters, technicians, and geniuses. The whole process of getting the battery you never wanted to have to get will take you over an hour and then...guess what? They don’t have it in the store. You have to come back later and start over. Get a droid.
I was very excited to get a new ipad for mothers day. Turns out someone sold my husband one with ONLY WiFi capabilities and no 4G, without even having the discussion with him. That is just so wrong on so many levels....let alone the time it took me to discover why I couldnt get a cellular data package on it. Its like the salesperson just wanted the sale and put no effort into helping someone make an informed decision.
Very rude service. I am looking at moving from PC to apple. I was asking about general prices and they seemed annoyed by my existence. My wife was asking about the icloud for her Iphone6, they kind of mocked her for not knowing the answer already and suggested taking a class instead of spending 2min to just help her. Very very rude. Apple has good products, but go to a different location.
I drove there from east lansing to get an iPhone X yesterday and i had thought apple staff might get too nervous to provide good service for customers, since there just were so many people crowded in that little store.however, i really appreciate the staff member whos name is Stacey Berry, she was very polite and was being very helpful for assisting me to get into apple upgrade program ( i dont have enough money to pay it off at once) and i got little nervous when we realized i couldnt join the program because i was not a normal account user of AT&T, i was worried she might just gave me some words and tell me to come back when i fix my att account. But she didnt show any sign of doing that at all, instead, she even helped me make phone call with the customer center of ATT, (all the att representatives are not native speakers, which is super hard for me to talk to, because im not native speaker neither. ) Stacey totally stand along with me and argued for me with the att staff, trying to help me get a fair deal, and Stacey also helped me find a nearby att store because im not from ann arbor. besides, she talked to the manager and helped me reserve my iPhone X for me until the store close, which makes me feel so happy and appreciated.In the end, i got another iPhone X at the att store i drove to later, which made me feel guilty, but i still want to stand out and give applause to Stacey Berry and all the apple staff at the ann arbor store.wish all of you have a good thanksgiving!
Excellent service from Wes. I was in and out with a new iPhone, everything moved over from my old one, with a trade in within an hour. The place was filled with people too. I was very, very impressed.
I made an appointment to get my phone fixed the day of. Kyle was very friendly and ran diagnostics on my phone to try and fix the problem. I ended up having to get it replaced but I was very pleased with my service!
Shocking how this process works. My several Apple products usually work and when they do they are terrific. When they dont work the Apple Shake-down process begins. It takes an HOUR to check in then many needless delays and additional expenses to fix. Why arent Apple hard drives/logic boards easily sold and replaceable....oh yay, so we feed the machine...shame they had such potential.
The staff is pretty helpful and friendly here, and not too pushy. Helped me get a new battery for an out of warranty MacBook Pro at no charge. Definitely will buy my future Apple products from here.
Coach Michael Kors Victorias Secret American Eagle and Abercrombie Hot Topic Journeys for kids lots and lots of good storesA kids area too
Today, I had such a great experience at the Apple Store at Briarwood Mall. Especially, Sam and Dane - two great people who kept working on my problem until they found a solution. Thank you for all you did for me, and all you do for others.
I am giving this location 5 stars for the amazing customer service I received by I think his name was Tommy (he had a beard). I went into the store in tears because everyone I had talked to told me there was no way to recover my pictures after I damaged my Iphone. My phone held all the pictures I had of my sons first year of life. I went into apple anyway to make sure there was no way anyone could do anything, thank God Tommy was my technician and after preparing me that he wasnt sure he would be able to do it he kept trying. Long story short he recovered ALL 2,000 pictures and uploaded them to my computer. He was a godsend!!!! I am so thankful for him and the time he spent getting my pictures back. This guy for sure needs a raise!!!P.S. Ill make sure to back up my pictures next time! :)
Came in with an iphone6 that the microphones didnt work-after testing and resetting, still didnt work. Add to that, was I told I could buy a new one-as mine was over one year. Holy cow-buy a new one?! My insurance I paid 200 for when I bought it new-allows me to get another for an additional deductible. Holy moly, now $200 more out for deductible-thy sure didnt stand behind the product.
Fast service must wear a mask while in the store but over all friendly and fast service
I have an iPhone X. I’ve been having issues with GPS ever since I got it. I’ve been at a Genius Bar before but they told me that there is nothing wrong with it. Came today after I got lost and missed several different exist due to my gps issue, and some tech specialist tells me that nothing is wrong because maps can plot the route. Doesn’t matter that it goes haywire when I start driving.And that’s it.Oh well. Every romance comes to an end, and so has mine with apple. Once this contract is up, I’m done with this rotten fruit. $1200 for the malfunctioning gps unit, don’t think so
Bad customer service from one of the associates and the manager who probably gave me a fake name and refused to give me the name of the rude employee. I called Apple directly and they’re taking care of the problem device I brought in.
Dave was a great employee. Super friendly and funny. His service was quick and efficient. Never expected the visit to be so positive. Thanks so much Dave, my daughter is back a happy camper. 👍😁
They were kind and very helpful. Got a lot of help and proved my mac had a bad graphics card. Very friendly, and helpful, I dont understand how they got a bad rep. I had a good experience.
“I love Yesstyle because they have the best Asian fashion clothes ever!! As a golden member, I have 10% off of everything in Yesstyle. The only con Yesstyle has is that the shipping period usually takes 3 to 4 weeks, but this is expected from the international price and shipping. I strongly recommend this online shopping website if you want cheap and GOOD looking clothes and dont mind the wait on orders.”
Takes way too long to get through this store, even if you have an appointment. Have sometimes have had courteous people to help, and then the next time - have someone rude and act like they could care less. Not impressed.
Takes care my apple products for me
Ordered online and picked up. No issues. They did provide me with a mask to enter the store in June 2021.
Not being computer literate, I was dreading to go to have our computer problem fixed. Chase Wasilius was wonderful. He went above the call of duty to help me out. He was patient and had a continuous smile on his face. His mom must be so proud of him.
I had a year old Ipad mini which stopped working for no fault of mine. It was outside the warranty (1 yr 10 days) period and so they said it will be 99$ for replacing it with a new Ipad mini. I requested Brandon to waive the charge as apple products are supposed to last longer than a yr. He spoke to the manager and got me a new Ipad mini for no charge. All this happened within 20 mins and without any major hassle which impressed me the most.
Had a great experience here, they fixed my laptop screen in a few days and I was able to get back to my online school work. They even gave me an app to delete all the malware Id acquired
Very good experience, perfect service and solved my problem with my old iPad.Will always use if necessary.
The staff is good but let me tell you I hate going here because they keep it too cold. Can someone please turn down the AC so we can shop comfortably. Paul the manager rocks!!!!!
Sad to see this wonderful mall so empty at 1:00 just a week before Christmas. The security and sale tech couldnt have been more helpful. Thank you.
I went there to purchase an iphone 6, there was not that much people in the queue but the hostess kept on bouncing to people who just arrived, worst thing is that they had only few model available..there was no notice nothing of that. Worst it was people from the queue itself who were helping and telling the people where they should go between the lkne upgrade and purchase, it wouldnt require an ipad to identify sth as simple, a parr would have been enough
Coming to the store is a very big headache it’s crowded and plus the people here do not want to help when I Brong my iPhone XR here and my mom here The man said I had a software issue And my mother has some kind Software issue when he ran test He really didn’t seem that interested in helping he was in a rush to get off work and kind of just left us there hanging saying someone else is going to help us But he did say if we still have these issues they will replace the phone no questions asked and we were still having the same issues so we come back again about three weeks later the another man ran test And he said there nothing wrong with my phone But clearly there’s something wrong with my phone in my mothers phone When you turn your phone off and is fully charge it shouldn’t take two hours for it to turn back on the phone run slow it freezes up when I’m calling people I can Not hear them and they cannot hear me and my mother phone does the same thing There were other customers there we’re having issues with their phone and they were able to get a replacement without all the issues me and my mother had I did eventually get a replacement but my mother did not she still having issues with her phoneI just think we got a defective phone and my mother have a defective phone to replace my phone they gave me is working better I could shut it off and it stays off I can turn it on it only takes a second to come back on not four minutes not two hours I really feel it still my mom should’ve got another phone the guy that was helping her just told her to come back if you have in the same problems and they’re just replace it we’ve been here twice with the same issues he should’ve just replaced her phone other customers were being helped with better customer service than we were The people that were helping them was not given him the runaround like the people who were assisting us I don’t think it’s fair that they will brush off my mom like that and leave her hanging without giving her the proper customer service and help that she needs with her phone when clearly there is something wrong with it and it’s a software issues with the phone and it’s not our fault that our phone is defective when it came that way even with the reset and everything The Phone still very defective I wish they just would’ve treated our situation with kindness and care as the other customers were treated we were treated poorly and we are good customers
Great place, they are working with care because the covid19. We bought by phone e picked at the store. Was a great experience. Thank you!
This is where I go to get my Apple products and secure an appointment. I think that the business is doing so well that every time I do go the place appears rather full. I hope that they are able to expand!
This place is horrible. Like your products are so complicated you need a store to explain how to use them... or your products are so poorly made/designed that you need a store to fix them.. either way Android doesnt need a store just saying....
Quick and friendly service. Thanks!
Recieved an automated call from this number claiming to be Apple support... Ive never done business with this store. Just adding the review in case others are receiving the calls.
Took care of my sons phone without any issues. The only complaint I would have was the wait seemed a little long.
We needed to go to the Genius Bar. Our Genius, unfortunately I dont remember his name, was fantastic! We took up an hour of his time but he made sure to answer all of our questions.
Great customer service and not a long wait considering how many customers were in. On numerous occasions theyve hooked me up with my laptop and the warranty
Its only Apple showroom around so always crowded. At times you may have to wait for a long time before you get to speak to the technician or sales person. Register yourself with the associates right at the entrance or no one would attend to you. Avoid Weekends and evenings unless you dont mind waiting.
TOTAL SCAM!! CAN YOU GIVE THIS PLACE A NEGATIVE RATING??? ABSOLUTELY THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. I HAVE AN IPHONE 6S WHICH WAS HAVING ISSUES AND THEN TOTALLY DIED. THE PHONE IS ONLY 3 MONTHS OLD. I TOOK IT IN TO HAVE IT FIXED AND APPLE TOLD ME THERE WAS LIQUID DAMAGE I ASSURED THERE WAS NOT AND TOLD THEM THE PHONE WAS INSURED SO IF ANYTHING HAPPENED THAT WAS MY FAULT THAT I WOULD HAVE JUST MADE AN INSURANCE CLAIM. AFTER DEALING WITH 2 APPLE EMPLOYEES WHICH BOTH TRIED TO SELL ME A NEW PHONE FOR $299 I LEFT VERY UNHAPPY. I WENT TO A LOCAL PHONE REPAIR SHOP. THEY TOOK A LOOK AT MY PHONE AND SAID THERE WAS NO LIQUID DAMAGE AND FIXED THE DISPLAY WHILE I WAITED. REALLY APPLE?? I CANT BELIEVE YOU TREAT CUSTOMERS LIKE THIS
Sad looking store. Sales folks though professional didn’t seem very keen on energy or in helping customers
Thank you Cesar for helping us today getting new ipods
Too crowded. way to many people. Unfortunate circumstances. Great customer service.
Went in to get help to synchronize my computer Outlook calendar with iPhone calendar. Got help immediately and Sydney was very easy to work with and able to get Outlook synchronized
Professional, knowledgeable, polite and a credit to Apple. Every experience I have had with the people at the Apple Store has been pleasant. Recommended highly.
Despite other complaints posted here, the staff seem to do the best they can, this place is usually swamped with people - and almost everyone seems to feel entitled to jumping ahead of everyone else who is talking to a sales rep, making a return, etc. 4 stars because they simply need more space / staff on hand at times, its too much at once in a small space.
The store is well organized but sales representatives are not trained well to do trade-ins if you dont have an iphone to trade-in.
Even though the store was crowded, we were met at the store entrance by an Apple employee who checked us in. We onky had to wait about 10 minutes to be seen by a staff person who was very helpful.
Bad gas travels fast Ill just say Im sticking with google
I only needed to pick up a phone ordered online. I found a salesperson who was very helpful and kind. I was in and out in about ten minutes..
I bought a phone online. Come to pick it up. While I wait for my phone to come for 20 minutes another customer who is a walk in customer gets his phone within 2 minutes. What’s up with that?
I drove 25 miles after being told on the phone that a 32 gig, iPad Air would cost $583. When they rang me up, the price was $599 + tax. They would not give me the quoted price so I left the store and ordered it on Amazon for $581, free shipping, and no 6% Michigan sales tax.
Employees at this particular apple store are always a joy to talk to
An employee named Kevin working here is amazing! He is very sincere and helps to the best of his ability. I was very impressed.
Bad experience with zero customer kindness and treatment. I dread going to this Apple store!
Apple who is supposed to be known for their customer service would not pick up their phone. Called 3 times waited 15 mins each time. Will use a different Apple Store in the future. Horrible customer service apple Ann Arbor!
Very helpful staff, phone fixed very quick
They are a very busy store and the wait can take awhile, but they do do a great job! The automated phone system when you call the store, is a waste of time and not worth the effort!
Takes way too long for service, and I had to be helped by 3 people to resolve a minor issue, the first two seem to not know much. They need better trained and more efficient people.
Person on the phone said you cant make an appointment with us They are open and techs are there even with apple care wth
Total reviews rating 3.7
199 Reviews for Apple Briarwood 2023:
Review №1
2021-12-24The store is okay to look at the products youre planning to purchase. I feel its better to order online to save more money. Plus they dont have many products/color in stock in store.
Review №2
2022-05-02My ear bods took a dump on me and I needed help fast! I had no appointment but only waited about 10 minutes for assistance! I bought apple care when I bought my pro’s and it paid off today, got a whole new pair with new charging case for 25$! The service I received from this store was top notch from the second I walked in, I am terrible with names and can’t remember for sure but I think the young lady’s name was Brenda who helped me and just WOW! She was amazing definitely knew her job didn’t play games with asking stuff that didn’t matter just got me fixed up and on my way with new ear buds in a mater of 10 minutes top from the second she introduced herself to me! Thanks Briarwood Apple for being so go and have such wonderful staff!!
Review №3
2022-05-03Great Customer Service! I have gotten nothing but stellar service from this Apple Store, from fixing computer glitches on laptop to replacing lost power cord. Service definitely superior to any other electronics store Ive shopped at...great products and great service make me a huge fan and a loyal customer!
Review №4
2022-04-04Such a bad experience with Apple team at this location. Enter the shop with an appointment set up and no one assist me until I have myself come to ask for help for one of the person who chatting with other employees who then told me to have a seat at the Genius Bar table and I have seating here for over 15 mins watching employees gathered as a group a 4 chatting about snowing outside…will definitely file a complaint about this location to Apple. Don’t waste your time here!
Review №5
2022-06-17I lived in Ann Arbor for 25 years. This apple store used to be well managed. Technicians used to be helpful and friendly. Today I stopped by for a small problem. After waiting for a much longer time than initially were told, the technician came. He seemed to be agitated already and didnt allow me to explain the problem. He said I had to wait longer for someone else. If you dont even take a few seconds to listen to me what the problem is, how do you want to solve the problem? And why you tell people it is a 45 minutes wait while it is way longer?
Review №6
2022-04-21Always decent pickups. Long walk to the center of the mall though. With 10 employees or so walking around plus two security guards one would think the orders could be taken to us. You know. For efficiency.
Review №7
2022-08-05I brought my IPhone 13 pro in for a camera issue. The staff at Genius Bar not only was unhelpful to solve my problem, but also provide me wrong information regarding the online express replacement service. She insisted that in order to get my phone fixed, I can only send my phone in to repair center and use a handed-down iPhone 8 borrower phone until they further investigate the problem. At the same time, I also need to bear the risk of paying $500 if I cause any damage to that borrower phone. During the whole session, she insisted this was the only way to solve the problem even that I have AppleCare+ service subscribed. However, after consulting online service myself, I found that the ERS can actually send me a new replacement phone (same as the one I have), and have immediate repair process started. During the session, the staff paid minimal effort and attention to my problem at the store with an extremely unwelcoming attitude. She was unwilling to consult her coworkers and her manager even after I clearly asked her to. She provided wrong information and were not clear with the repair options at all. This level of unprofessionalism is something that I have never encountered during all my previous Genius Bar experience.
Review №8
2022-04-17This store is smaller, but should still have all products represented. The main reason for 5 stars is because of the extremely positive experience I had with an associate. I came in to compare Macbooks (Air vs Pro 13/14) for my grad school program starting in the fall. I explained my use case for the machine and the associate directed me to what would be the best value and most appropriate system for me, which was the base model macbook air. Shows that theyre not attempting to upsell you into a computer you dont need. In my case that would have been an additional $1000+ that I was considering spending.
Review №9
2021-06-05Brought in my MacBook for faulty butterfly key repair. In and out in 20 minutes. The repair is going to take 7-10 days so the team recommended I buy a new computer and then return later. This was a great idea and Im glad to be working with this store.
Review №10
2022-08-10I double checked if i could pick up for order with the staff, and they said yes. When i spent half one hour to come, they told me it was still unready. The service sucks.