Appliance Service Plus

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Name: D** d*******
Date: 2024-05-17 21:34:29
Rating: 5
Comment: John was great. Even better the appliance company Midea sent him with out a bunch of plug it in turn it off trouble shooting nonsense and that was greatly appreciated. If you need it done right call John. Hes the best and his assistant wasnt bad, either.

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Name: j*** w*****
Date: 2024-05-17 20:27:26
Rating: 5
Comment: John did a fantastic job with fixing our old stove top. Definently recommend Appliance Servive Plus.

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Name: M*** S*******
Date: 2024-05-17 17:02:42
Rating: 5
Comment: Incredible honest service. They even came back a second time (complimentary) when an appliance had issues again after the first visit. They wanted to get the job done the right way!

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Name: c**** o******
Date: 2024-05-15 03:03:29
Rating: 1
Comment: Did come promptly on same day, but very quick assessment. Unplugged fridge, didn’t get response and was done. After leaving plugged fridge back in and was able to show initial error message. Did not want to return to reassess despite just leaving. Understand fridge maybe fried and I am not an expert, but left feeling like visit didn’t warrant fee paid.

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Name: C******** D****
Date: 2024-05-08 20:07:41
Rating: 5
Comment: Michael was very capable and great to work with.

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Name: V** H********
Date: 2024-05-06 23:03:59
Rating: 5
Comment: In the last 6 months I’ve had to switch out my ice maker 3 different times. First 2 times with a different appliance service company, last 3 visits with Matt, from Appliance Service Plus. All the other techs just mentioned that my Samsung was notorious for having a faulty ice maker & replaced it, sometimes after weeks of “waiting” on the part, that was it. Well 3rd time around Appliance Service Plus was sent out & right away before the tech (Matt) even showed up, just from speaking to me on the phone less than 5 minutes, knew exactly what I was dealing with. He took the time to explain to me what was going on & was as helpful as he possibly could be to help me once & for all fix the issue. He’s come out to my house 3 different times & each time hes done his best to give me as much information possible & actually fix the issue not just replacing the ice maker over & over again… & call it a day. It’s been a VERY FRUSTRATING couple of months dealing with this. It’s nice to know there’s still people/companies out there, that are looking out for their clients, not just trying to get an easy payout. Matt was the perfect example of that.

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Name: R******* L****
Date: 2024-05-01 20:23:51
Rating: 5
Comment: The appliance service man was very courtesy and gave me alot of information on my dryer he was working on. I would recommend them to any one.

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Name: K****** H*****
Date: 2024-04-21 17:44:10
Rating: 5
Comment: Wonderful service and excellent experience! Would definitely recommend

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Name: A**** Z***** G******* O******
Date: 2024-04-14 15:43:44
Rating: 5
Comment: Did an excellent job! Our fridge works again!!!

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Name: L*** T******
Date: 2024-04-10 20:48:12
Rating: 5
Comment: They were efficient with their repair, and courteous.

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Name: S**** C******
Date: 2024-04-10 20:20:10
Rating: 5
Comment: This is the second time that weve used Appliance Services plus to come and repair an Appliance. First time was the ice maker and water dispenser in our refrigerator and this second time was our dryer. I called Appliance services Plus and they immediately set an appointment for the very next day and he came out within the time frame they allotted us. He was very pleasant and professional and fixed our issue with our dryer within 20 minutes.

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Name: C******** P*****
Date: 2024-04-03 20:35:06
Rating: 5
Comment: Tom was great!! My favorite tech! Very knowledgeable!Very pleased with ASPs service

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Name: P***** A*******
Date: 2024-04-03 20:12:33
Rating: 5
Comment: Service staff was very helpful. He suggested how to repair the problem since it was not covered under warranty.

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Name: W** S********
Date: 2024-04-03 18:17:21
Rating: 5
Comment: The two texts were very professional and polite.

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Name: M** G*****
Date: 2024-03-25 20:20:56
Rating: 5
Comment: Efrain was great!! He was very personable and almost instantly figured out what the problem was with my freezer/refrigerator. Couldnt be happier

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Name: A****** C*******
Date: 2024-03-12 20:30:29
Rating: 5
Comment: Excellent work and repair.Logan is the best

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Name: D**** K******
Date: 2024-03-12 20:14:51
Rating: 5
Comment: Well trained and knowledgeable service technician.

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Name: l*******
Date: 2024-03-04 07:42:19
Rating: 5
Comment: Knowledgeable about Miele dishwasher good at diagnosing and repairs parts can be difficult to get time wise but overall it got repaired and tech told us how to turn it on correctly. Need to get machine info from on line. Thanks

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Name: B**** H*******
Date: 2024-03-02 21:38:00
Rating: 2
Comment: Came out to service dryer which he did. I showed him a wire on my washer that was dangling he said he fixed it but the unit wouldnt power on, my washer was just fine until he messed with it. Then he tells me oh I cant work on it because its not on the WO! Really, left me with no washer machine and fixed my dryer.

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Name: C**** A*****
Date: 2024-02-21 23:19:17
Rating: 5
Comment: Appliance Service Plus came back and fixed the dishwasher position. Its now in tip top shape. They also checked for leaks and could not find any. Im increasing my review from 3 to 5 ⭐s. They are genuinely trying to improve their process and its a great 👍 thing for everyone.

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Name: S****** C*****
Date: 2024-02-20 21:19:48
Rating: 5
Comment: Appliance Service Plus made it very easy to make appointments and the technician showed up on time.

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Name: M**** H****
Date: 2024-02-20 20:40:15
Rating: 5
Comment: Excellent service and professionalism. Brian had my dishwasher installed and running perfectly in no time. I had a great experience with Appliance Plus Services!

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Name: J**** D
Date: 2024-02-20 20:10:57
Rating: 5
Comment: John came over and took care of business without any fuss. He knows appliances like the back of his hand.

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Name: B**** R******
Date: 2024-02-20 00:03:52
Rating: 5
Comment: On time, efficient, kind, and respectful. Great job!

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Name: t** s*******
Date: 2024-02-19 22:29:08
Rating: 5
Comment: Gave a thorough review of the dishwasher

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Name: F***** B****
Date: 2024-02-16 02:23:09
Rating: 5
Comment: Luis was fantastic. Very knowledgeable, communicated very well, fast, and very kind.

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Name: M**** V********
Date: 2024-02-15 23:33:07
Rating: 5
Comment: Very satisfied with the person that came out he was very nice explain what was going on with the dryer

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Name: J*** L******
Date: 2024-02-09 20:09:05
Rating: 5
Comment: Technician was very knowledgeable and professional. Tom was able to determine what was needed to repair our appliance. Works great and thank you!

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Name: T***** s******
Date: 2024-02-08 16:08:58
Rating: 5
Comment: They came out and did a great job fixing my washer. The man was really nice and explained how to keep our washer in good condition. Thank you 😊

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Name: L*** G*******
Date: 2024-02-01 06:30:59
Rating: 1
Comment: Their appliance technicians are fantastic, but after dealing with an extremely detailed repair/replacement for an LG appliance, Appliance Service Pros demanded the replacement parts back that were ordered as they weren’t used (due to a replacement of the broken appliance), whilst LG Warranty Department also demanded the parts back. I then immediately put Appliance Service Pros in copy on an email directed to LG Warranty Department to get clear communication between all parties involved as to how to handle the return of the parts, & Appliance Service Pros refused to reply to the e-mail & demanded that I pay for the parts because I didnt initially allow them to pick them up while I waited to hear back from the LG Warranty Department for instructions on how to proceed, which I clearly communicated to multiple Appliance Service Pros employees whom had previously been assisting me with the service for my warrantied repair. Days pass with no response, so I again called directly to the office of Appliance Service Pros, and spoke with several employees multiple times as I wanted to confirm that they had corresponded with LG Warranty Department to figure out as to what to do exactly with the unused parts (as it had been well over a weeks time by now) & again I was told that they don’t know what is to happen with the parts, & that I needed to contact LG Warranty Department directly- meanwhile Appliance Service Pros are/were in constant communication with LG Warranty Department as I later found out per a LG Warranty Department representative whom told me to simply reach out to Appliance Service Plus & that they would give me the disposition. Very disappointing that Appliance Service Pros fail to communicate as to what exact disposition the parts needed (especially after they were extremely demanding once I mentioned that my appliance was being replaced by LG Warranty Team when they immediately told me that they would be sending one of their Service Technicians by my home to pick up the parts- when I didnt have authorization from LGs Warranty Team which I mentioned to them, yet the again demanded to pick up the parts at which time I advised that I would reach out to LGs Warranty team as how to proceed- then advise them immediately of my findings. I have since offered multiple times to Appliance Service Plus to come pick up the parts after initially saying that I needed to contact LG first (so that everything was in writing) in order to properly follow LGs Warranty Department protocol- & after over a week later, Appliance Service Pros still has no answers as to what to do with parts that are taking up space in my home- & refuses to speak with my now that my service repair order is closed due to my appliance replacement. The manner/professionalism in which I was spoken to & treated by the employees at Appliance Service Plus once I mentioned my appliance replacement went from great, to an absolute horrible nightmare.

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Name: M**** F*******
Date: 2024-01-31 21:17:05
Rating: 5
Comment: Excellent experience.Technician explain everything.Had parts within a week to install.

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Name: e****** a******
Date: 2024-01-30 20:35:43
Rating: 5
Comment: Great customer service. Tom was efficient, timely, and accommodating.

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Name: D***** D***
Date: 2024-01-24 23:59:34
Rating: 5
Comment: Very professional, schedule on time, clean and neat, explained what the problems are and when the parts will arrive. Would hire again. Also tech mention that I should put a surge protector on the outlet, which I did. Refrigerators do have circuit boards.

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Name: K** S****
Date: 2024-01-16 20:46:15
Rating: 5
Comment: Super helpful and pleasant. Professional in every way.

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Name: F**** R***
Date: 2024-01-12 20:07:26
Rating: 5
Comment: They fixed my stove fast and correctly. Great company. I would recommend them.

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Name: j***** p*****
Date: 2024-01-09 18:18:34
Rating: 5
Comment: Service was quick professional . Thierry techs are very polite and knowledgeable. Will definitely use them from now on

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Name: Y******** K******
Date: 2024-01-05 20:39:24
Rating: 5
Comment: Excellent service. Luis was very knowledgeable and polite. His work was done professionally and detailed. Thank you to Luis and yourcompany for such good service.

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Name: T** S****
Date: 2024-01-05 20:11:51
Rating: 5
Comment: The repair was easy to schedule and the service was on time. Logan was polite and took the time to understand the problem before ordering the necessary parts. It is such a relief to have the dryer working its best again.

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Name: L*** B*****
Date: 2023-12-20 20:06:37
Rating: 5
Comment: Very personable and polite. Quick service.

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Name: M*** V*****
Date: 2023-12-16 01:09:20
Rating: 1
Comment: I am extremely disappointed -- not with the person but with the fact that our expensive washer we purchased at Lowes has had one problem after another, and, to be honest, the response from ASP has been unacceptable. Since June, we have had three different appointments, and after the latest one, one problem was fixed but a new worse one was created and the washer still is not functioning that way it did at first. Less than 48 hours after the last service call, by the time we did wash and experienced major problems, ASP told us sorry -- weve closed the claim and you need to file a new one. Which means well probably go a month with a washer that cannot run a complete wash-rinse-spin cycle. Thats extremely poor customer service.

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Name: C****** C
Date: 2023-12-15 20:08:35
Rating: 5
Comment: Great team, went above & beyond to get it done right!

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Name: K******* W***
Date: 2023-12-13 20:09:06
Rating: 5
Comment: Very professional, educational. Highly recommend this company.

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Name: A****** H******
Date: 2023-12-13 19:45:38
Rating: 5
Comment: This was one of the best service calls I ever made thanks to Brian, his professional manner and can do attitude was refreshing,reminded of the old days when the customer mattered,Thanks again would recommend this company and will use again

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Name: L**** L***
Date: 2023-12-12 20:12:40
Rating: 5
Comment: Luis was very professional as well as the office staff when confirming an appt. Highly recommended this company.

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Name: M M*******
Date: 2023-12-07 20:08:17
Rating: 5
Comment: Tim and his colleague were professional and very efficient with their work and knowledge! We are so happy to have had speedy service and will definitely be using them in the future!

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Name: D***** H*******
Date: 2023-12-06 18:46:52
Rating: 3
Comment: It took 4 visits (a month and a half) to fix my dishwasher, because there was more than 1 issue, and that wasnt diagnosed in the first visit, or caught by testing out the unit after the first issue was fixed. But, I think it is finally fixed.We had 2 different repair techs come to our home to work on it. We were not impressed with the second one. He came into our home to fix our dishwasher, and spent the first 20 minutes talking about how ridiculous dishwashers are, how much cleaner dishes get when you wash them by hand, etc. It was very odd. Then he told me I was wrong, when I told him how fast my dishwasher used to heat up. When my husband asked him not to argue with me, he said he wasnt trying to argue, he was just stating the facts. The other tech was very nice, but didnt catch the second issue with the unit when he first diagnosed the problem.The office is very responsive, send reminders, and were able to get things scheduled fairly quickly and easily. We did have a holdup in the last appointment, but I dont know if it was this office or my home warranty office that caused that.

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Name: B**** M*****
Date: 2023-12-05 20:15:37
Rating: 5
Comment: This service company sent an awesome repair man who has amazing repair skills. Efrain was very knowledgeable and a true professional. He repaired my refrigerator made sure he covered every possible issue that could go wrong with it. He ordered parts and install them and had it up and working like new again. I really appreciate his attention to details and the effort he put into my service call. He is truly a master of his craft. I will be using Appliance Service Plus in the future if I have any other appliance issues.

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Name: I** T*****
Date: 2023-11-24 20:22:11
Rating: 5
Comment: I’m very thankful that I didn’t have to wait until the next week for an appointment, that’s what I was initially told. The tech was nice. Thank you very much…

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Name: D***** T*******
Date: 2023-11-24 20:20:13
Rating: 5
Comment: The technician was very kind and repaired our refrigerator quickly. He was very informative and explained everything thoroughly. We appreciated the repair service.

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Name: m****** r******
Date: 2023-11-13 21:11:06
Rating: 5
Comment: Oh my goodness. Can I say a lifesavers!? The two gentlemen that arrived at my house were not only on time but quite professional. They asked many questions as did I and I received a lot of honest feedback. I have been without a washer since September and I was beyond frustrated with my machine. I had another company come out and attempt to fix my machine whom werent successful. Essentially these gentlemen came in and fixed what the other company could not and then some. I am grateful for the two gentlemen that came out to my house and fixed my washer. I would recommend them time and time again. Thank you!!

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Name: D*** T******
Date: 2023-11-10 20:35:01
Rating: 5
Comment: Wonderful response time!Came out a day ahead of schedule.! Knowledgeable, very nice and helpful. Would definitely call again when needed😊

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Name: J***** J*****
Date: 2023-11-09 21:27:15
Rating: 5
Comment: The tech, John, was very courtesy and thorough.

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Name: M B
Date: 2023-11-01 20:10:27
Rating: 5
Comment: Great communication- in time- addressed the issue- and everyone was very professional. I will use this company again.

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Name: j***** a********
Date: 2023-10-31 19:45:11
Rating: 1
Comment: The tech that came out was nice,but after the lcd screen was replaced the clock could not be set,so mom called them the same day and the woman on the phone was rude and asking why she didnt tell the tech while he was there? I think that should have been his job by the way. Was she also supposed to bake a cake while he was there to make sure stove worked? So they sent directions to set clock,I humored them.Holding the button for 3 seconds is for the secondary function of said button. Our model has its own clock setting button which used to work just fine,now the button is non operational, then I was told it is not warranty for them to come out and set the clock. Idiots on the phone not getting it. Go back to training.

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Name: G****** M******
Date: 2023-10-27 20:56:40
Rating: 5
Comment: The service was great The repair men were very helpful in understanding the problem I was having

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Name: C******** O******
Date: 2023-10-27 00:32:01
Rating: 5
Comment: My ice makers had started pouring ice balls as it supposed to, I am extremely happy. Thanks to Appliance Service Plus- Job Weldone!

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Name: E*** V***
Date: 2023-10-26 04:16:44
Rating: 5
Comment: Appliance Service Plus did a stellar job of fixing our oven. professional, polite, prompt. I would highly recommend their services to anyone in need.

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Name: B**** S*******
Date: 2023-10-15 15:24:56
Rating: 5
Comment: Our service tech Brian was great. On time, professional, and fixed my problem on the first visit. I live in Carmel and I have an all Miele kitchen. I applaud this company for covering the Monterey peninsula, because we dont have Miele service here.

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Name: M** F***** R*** E***** (****** O******
Date: 2023-10-04 01:19:31
Rating: 5
Comment: They identified the problem, ordered the part and now I can wash my clothes! I am also grateful I spoke with a person not an automated system.

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Name: K**** Y***
Date: 2023-07-19 17:12:14
Rating: 1
Comment: Cant give a simple quote. Will charge 110 just to show up and give a diagnosis... parts and labor will be additional, probably meaning whatever they want to charge.

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Name: B** W*****
Date: 2023-05-26 19:05:26
Rating: 5
Comment: This company is awesome!!! First company ever to call me back to admit the scheduling problem was their error, and they want to make it right. Not only did they call me back, they fixed the problem the same day it was originally scheduled.If you are using Appliance Service Pluss and live in Fresno,try to work with Maylene for scheduling.... she is the BEST!!!!Thank you Appliance Service Plus, and special thanks to Maylene!!! :-)

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Name: R****** S******
Date: 2023-04-04 20:15:39
Rating: 5
Comment: First time Ive ever had to use this service but it was an enjoyable experience. Everyone from the service desk to the technician were very professional and polite if I ever am in need of their services again I will not hesitate to call.

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Name: j**** L****
Date: 2023-04-04 20:11:51
Rating: 5
Comment: Brian our technician had us up and running again really fast. What a great professional representative. He gave us many suggestions on how to keep our washer running at premium for a long time. We all greatly appreciate his service. Brian even would call ahead of time and just before the scheduled appointment so we werent left guessing during a five hour window.Very appreciative,Lyons Family

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Name: e**** c*****
Date: 2023-03-09 22:40:34
Rating: 1
Comment: Property Manage here so you habe to know that what im about to complain about is because i have a legit reason and i deal this vendors a lot. This was poor service. They never fixed the issue and they wont come back to fix it. It is the same issue I called them about before. They wont come out again unless I pay them the fees again. The problem 1st happened in Aug 2022 and they didnt fix until Nov 2022. After fixing the issue the same problem happened again so I called them to report that it worked for maybe a week and then the same issue, wont drain. They said that since its been some time (few mos) that they will charge again. OK you tell me if this sounds like good costumer service? I told them OK if the issue is something completely different then I will pay for the new parts and labor but to ask for me to pay the fees again is ridiculous and bad costumer service and poor quality work

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Name: S*** H*****
Date: 2023-02-26 03:27:56
Rating: 5
Comment: Quick repair response. The technician explained everything. He was courteous & professional.

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Name: C******* W*******
Date: 2023-01-30 20:29:07
Rating: 2
Comment: Service guy was REALLY nice. But besides that, company was unprofessional and unhelpful. Only used the company because they are contracted with my Lowes warranty. When filing a claim, Lowes let me pick a time and date, so I took off work for that appointment. Appliance Service Plus called me the next day and said they were unavailable during my scheduled appointment and changed it, and were unable to give me a time window until the day before. So, I changed my work schedule again to accommodate them. The next appointment was made to install the needed parts on my washer, so I took off work for that appointment. The time window of my appointment window came and went and no one showed. I was notified an hour AFTER my appointment that the service guy didnt check to make sure he had the necessary parts for the day until it was time for my appointment and he no longer had my parts, so they needed to come a different day and time. So because the company was unprepared, I had to miss work again for no reason. I had to take off 4 times from work for 2 short appointments, and there was absolutely NO apology or consideration, and were quite rude and acted like I was the inconvenience.

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Name: A****** A********
Date: 2022-12-21 23:28:14
Rating: 1
Comment: I have more than a month without a refrigerator. They make an appointment for me, nobody shows up on the day of the appointment and other times they call a day before to cancel because a technician did not show up because the parts they need did not arrive. They dont speak Spanish and they are rude, they hang up the phone.

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Name: M** D***** G*******
Date: 2022-12-05 19:06:57
Rating: 1
Comment: Made an online appt. for today, 12/5. Received a VM asking for more info. Called back and left 3 messages (one Thur, one Fri and one Sat) and NEVER HEARD BACK. Called them today and was told I DO NOT have an appt because they couldnt verify info. Yeah, because you dont call back. PLEASE USE ANOTHER COMPANY. THIS ONE IS VERY VERY UNPROFESSIONAL and RUDE on the phone! Just HORRIED!

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Name: S***** S*******
Date: 2022-09-23 19:58:31
Rating: 5
Comment: Out of all the repair companies we have tried to contact, they responded the quickest and were out with in a week. The owner was our technician, and was informative, timely, and incredibly professional. When they were not able to make our initial appointment, we received a phone call and they were out the next day. In one visit they were able to fix four different appliance issues that we have been trying to get repaired for over a year now. Would recommend to anyone needing appliance repairs done!

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Name: J*** P**** O**** P******
Date: 2022-04-26 23:52:51
Rating: 5
Comment: Doug came did an amazing and fast job and fixed our Frigidaire Dishwasher. Four other technician had come before and were not able to fix it but Doug did.

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Name: R***** S******
Date: 2022-03-15 20:39:24
Rating: 5
Comment: Doug was a very friendly, helpful and knowledgeable tech. He spent the time need to find out what the problem was and he was able to fix it. It was just a small problem, but took the time to figure out what it was and get us back up and running.

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Name: D****
Date: 2022-01-25 21:10:24
Rating: 1
Comment: I am the owner of a nine month old Frigidaire refrigerator which I purchased out of Lowes. It comes with a warranty which I purchased. The refrigerator quit working so I notified my Lowes account people who were pretty quick to schedule this company to come out. After waiting 3 days for the company to call me they called and scheduled for 6 days out. The technician showed up verified what I told him that the compressor wasnt working. And he scheduled me again for today which was 10 days out from the original appointment because they were waiting on parts. Today they were scheduled to be here between the hours of 12:00 and 3:00 .12:00 rolled around we had a no call no show so we contacted the company who then said no were not coming today were waiting on a part and it wont be here for 15 more days. Mind you this is a fridge we are talking about which holds a households food at a proper temperature. After more than a couple weeks theyve still not worked on it. And now here I am waiting another two weeks before they maybe show up maybe call to tell me theyre still waiting on a part. Not how business is done not in America at least. Very very hard to reach a manager Steven to express my concerns. Milan the secretary was not helpful either. She assured me that the paper I signed saying the man was here the first time and that he was coming back the second time on this day didnt exist however I have an email receipt for proof. DO NOT USE THIS COMPANY. Even though they are paid through my insurance they still do not want to work or do the work assigned to them the work that theyre paid to do

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Name: E*************
Date: 2021-11-20 02:44:57
Rating: 5
Comment: The service repair person was very friendly and just a pleasure to to have come and work on my refrigerator. He didnt complain about all the dust behind my refrigerator. Very professional and Id use them again if I need it to.

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Name: r*** c********
Date: 2021-11-19 18:40:53
Rating: 5
Comment: Doug got here in time he was polite and got down to business fixed the washer with in 20 minutes. I would highly recommend appliance service plus.

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Name: A**** M****
Date: 2021-11-18 17:40:33
Rating: 5
Comment: Service was exceptional! I had my oven/microwave not working for over a year and some months due to other companies not knowing how to fix it. Doug and Johnatton came, evaluated, and got down to the nitty gritty of the situation. My microwave and oven now works! Thank you soo much!!!!

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Name: K**** C****
Date: 2021-11-15 18:55:50
Rating: 5
Comment: John called before his arrival to let me know what time he would be here and was on time . John was very professional and pleasant to talk too . Will recommend his services to clients and friends and family.

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Name: J*** A********
Date: 2021-10-25 16:18:56
Rating: 5
Comment: Doug, was very professional, knowledgeable and courteous He identified and fixed the issue with the dishwasher and changed the seal within 30 minutes.

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Name: A**** T***
Date: 2021-09-30 19:19:16
Rating: 5
Comment: They had an excellent response time. Had pre ordered a part that was used to repair my washer in first visit. Luis, the technician, was professional, personable and quickly repaired my washer. I was very impressed with the whole experience.

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Name: M***** B******
Date: 2021-09-27 18:08:03
Rating: 5
Comment: Luis was a very nice and friendly, he replaced the ice maker at my mother in laws house. He did his job very well. My husband had nothing but good things to say about the job Luis did.

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Name: L**** R******
Date: 2021-09-27 17:45:54
Rating: 5
Comment: The process was super easy. They came out within the time frame thrh gave me. My appliances were fixed quickly with no hassle

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Name: J*** A******
Date: 2021-09-26 23:31:41
Rating: 5
Comment: We had such a great serviceman. He was very, very knowledgeable in his profession and repaired our oven top. He knew exactly what was needed to complete his service call. Thank you Door hiring such pleasant, professional people.

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Name: f******* k****
Date: 2021-09-24 22:34:25
Rating: 5
Comment: Kyle did a wonderful job. He was pleasant, efficient, on time and did quality work. Thanks, Kyle!

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Name: A*** P********
Date: 2021-09-23 22:45:56
Rating: 4
Comment: We had a complex washer issue. It at first was very frustrating - the first tech left shortly after arriving without actually checking the problem. We were very annoyed.Then, they set up another visit with a different service tech, Jonathan. He was fantastic. It took him two visits to diagnose and repair the problem, but we really appreciated that he spent the time to try to figure out exactly what was going on and keep us informed. He told us it might take some time, and it felt like he really valued our time and our issue. We really appreciated all of Jonathans help.

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Name: C*** B********
Date: 2021-09-20 19:11:30
Rating: 5
Comment: Doug came out and was honest, open, timely and a dog lover too, so no complaints from us! Thanks again!

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Name: C******* S*******
Date: 2021-09-10 18:04:29
Rating: 5
Comment: Efrain did an amazing job helping us fix the refrigerator. He was very respectful and knowledgeable which was much appreciated. Overall we were extremely satisfied with his service and he was able to resolve our issue.

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Name: M*** 5***
Date: 2021-09-09 18:00:05
Rating: 5
Comment: My service technician Efrain, was very knowledgeable and professional. He did a great job.

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Name: r****** q******
Date: 2021-09-09 00:29:52
Rating: 1
Comment: The technician they sent out, Efrain, suggested we go dumpster diving behind lowes to get repair parts for our stove. That was real nice. 😒

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Name: P**** M*****
Date: 2021-09-08 22:37:49
Rating: 5
Comment: Efrain repaired my ice maker. I messed up on the survey and was unable to complete it so am rating this instead. He was polite, professional, on time and very knowledgable. Job # 83436 Thank you Efrain

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Name: p****** l*********
Date: 2021-09-01 19:18:57
Rating: 1
Comment: After 2 months of waiting, they missed their time frame window for service. Blamed me for not answering my phone after the service window, even though I called back with in 2 minutes. I waited all day. They didnt notify me of my window the day of service I had to call in to get it myself. When calling to reschedule they wanted to push me back almost 2 more weeks. The manager hung up on me and when I called back transferred me to someone who did not state their position, who just yelled at me, and refused service with out stating a reason for doing so.

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Name: J***** D****
Date: 2021-08-21 23:18:35
Rating: 5
Comment: Doug was excellent! He was able to quickly fix a problem that the last tech (from a different company) made worse. I highly recommend.

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Name: A***** D* V**********
Date: 2021-08-07 16:33:31
Rating: 5
Comment: Efrain was knowledgeable and professional. Respectful of my home offering to remove his boots and wore a mask while inside.

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Name: I****** G****
Date: 2021-07-30 19:26:36
Rating: 5
Comment: Very friendly great customer service,excellent knowledgeable on repair, fast this man definitely deserves a pay raise or bonus thank you for the great work.

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Name: a****** c********
Date: 2021-07-27 18:24:53
Rating: 5
Comment: Doug came to fix a few things that were wrong with my refrigerator and he did a great job fixing it and cleaning after himself. Definitely recommend him.

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Name: M*** W****
Date: 2021-07-27 16:35:05
Rating: 5
Comment: Service Technician Doug. Called 15 minutes prior to appointment. Arrived early. Friendly greeting. Asked about the issues at hand. Explained what he perceived to be the problem. Gathered temp readings. Removed the back panel, immediately discovered the problem, fixed it and explained clearly to me recommend maintenance. Replaced the back panel, packed up and asked if I had any questions.I would recommend this man wholeheartedly!Thank you Doug.

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Name: H**** M******
Date: 2021-07-25 22:36:56
Rating: 5
Comment: Doug did a great job and fixed our washer the same day we called for service. Excellent !

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Name: S**** D******
Date: 2021-07-23 17:51:44
Rating: 5
Comment: Tom is such a nice guy. He was on time, professional, informative and kind. He showed me the crux of the problem and explained the repair thoroughly in terms I could understand.

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Name: C**** M****
Date: 2021-07-21 19:08:03
Rating: 5
Comment: The tech, Johnathon was very polite, the receptionist always answered all questions I had, overall I would definitely use them again or highly recommend them.

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Name: M******* T*****
Date: 2021-07-20 21:31:32
Rating: 5
Comment: Jonathan was very helpful, fast, and efficient when it came to repairing my fridge. If you’re looking for a good repair company look no further and contact Appliance Service Plus!

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Name: B***** F******
Date: 2021-07-19 23:37:34
Rating: 5
Comment: Our service technician was professional and knowledgable. We were appreciative of his explanation of the service required and his recommendations for how to proceed. Very positive experience with Jonathan. We highly recommend Appliance Service Plus.

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Name: S** P*******
Date: 2021-07-19 18:53:27
Rating: 5
Comment: We were very pleased with their service. Our technician Doug was very courteous and professional. We will definitely use Appliance Service Plus again!

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Name: J** A****
Date: 2021-07-15 17:55:22
Rating: 5
Comment: Jonathan and Luis were great! Fixed our side by side freezer/fridge. Very smart, very polite.

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Name: S** Y***
Date: 2021-07-14 17:57:45
Rating: 5
Comment: Great experience. Doug was very kind and professional. He fixed my microwave quickly and even explained what the issue was afterwards.

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Name: A****** M*****
Date: 2021-07-12 17:38:21
Rating: 5
Comment: The technician was able to repair the issue with the refrigerator in a fast matter. He was very informative with what he was going to replace and gave me a peace of mind.

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Name: A*** C****
Date: 2021-07-10 03:18:13
Rating: 4
Comment: Repairman, Luis was knowledgeable, friendly, and professional. This Frigidaire Freezer has a defect, known to the company. Luis knew this problem and twice installed the fan kit, which was designed by freezer co. Bought unit 11-10-20. Last wk freezer stopped working for 3rd time. Luis recommended to Frigidaire that it cannot be fixed after 2 fan kits failed to fix problem. Thank you, Luis.

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Name: L*** D***
Date: 2021-07-08 01:26:13
Rating: 5
Comment: Jonathan was very professional and polite.He explained everything and answered all my questions. Would definitely call them for warranty and non warranty repairs.

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Name: X**** i**
Date: 2021-07-07 01:17:36
Rating: 5
Comment: Technician was professional and answered all of my questions. I appreciate the process being explained and the completed work being reviewed with me. The technician was polite and careful with my washer. I respect a company that does not treat its customers as just a number and allows their technician to run a test cycle after the work has been completed. The technician is a direct representation of the company, and I am pleased with the professionalism of the technician. Efrain is very knowledgeable and provided me with some useful strategies. This is a company worth my time.

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Name: V****** A****
Date: 2021-06-08 14:02:51
Rating: 5
Comment: It took a few weeks to get in parts but the service person was nice and the repair was done in a timely manor when he was at my home

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Name: K*** A*******
Date: 2021-05-06 17:37:20
Rating: 1
Comment: Our home warranty company contracted them to repair our dishwasher. They were brought back out after our dishwasher began shorting and failing to work. They didnt even look in our dishwasher, and told us to contact someone else to do the work. We found that the repair was done incorrectly and cause water damaged. Company is now refusing to pay for any damages and the dishwasher remain unfixed to this day.

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Name: Y****** M*****
Date: 2021-04-30 19:37:59
Rating: 5
Comment: Back story I had to wait almost a month for replacement parts which were installed on 4/29/21. But that didnt resolve my issue and resulted in yet another service call on 4/30/21. Got a service call the same day and Luis went above and beyond to ensure the problem was resolved today.. He determined the correct issue, located the required replacement part and returned to do the necessary repairs without me having too wait another week or more. He was very understanding about my frustration and made me a very happy person. If it was possible to give him 10 stars I definitely would. OUTSTANDING SERVICE TO LUIS. 👏🏾👏🏾Yolanda C

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Name: C**** M**** (***********
Date: 2021-04-29 17:07:26
Rating: 5
Comment: Doug S. Has excellent Customer Service, he was very detailed and explained everything he was servicing so that I understood clearly. Definitely will continue using this company.

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Name: M****** M*********
Date: 2021-04-28 17:35:47
Rating: 5
Comment: The tech that came out was very friendly, honest, and direct. Peter gave me all the options and helped me make the best decision for myself. Glad I went with A.S.P.

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Name: B****** N**
Date: 2021-04-23 15:44:40
Rating: 5
Comment: John was absolutely amazing! Arrived on time, diagnosed the problem in just a few minutes, explained the situation, fixed it & was gone in less than 30 minutes!!! Very nice guy. Will definitely call him again!!’

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Name: R***** E**
Date: 2021-04-22 18:32:57
Rating: 5
Comment: Efrain was very knowledgeable and helpful! He took care of my appliance and gave me advice for future care. 10/10 would recommend!

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Name: R*** P****
Date: 2021-04-16 22:48:25
Rating: 1
Comment: They are rude, they left a machine message to call them to reconfirm which I did call back and was just an automated machine,, never did msg say we need to reschedule, they canceled my appointment w/o letting me know, I had to take a day from work and they didnt even show, please dont use this company. I had to call at noon to ask what time tech was going to show and thats when I found out they canceled me w/o noticing me. And did not even apologize for all of inconvenience

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Name: R***** D****
Date: 2021-04-15 20:23:35
Rating: 5
Comment: Tech was incredibly helpful and patient while dealing with warranty issues related to the refrigerator. Word HIGHLY recommend and will definitely use again. A++

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Name: K**** G***
Date: 2021-04-15 16:53:20
Rating: 5
Comment: Doug S. Was incredibly friendly and through in his inspection, and explanations of his processes! He helped us fix a dryer problem and showed us how we could look out for future issues and how we could solve them. Doug wore a mask the entire time he was in/around our home and was careful to respect our home. 10 stars out of ten for Doug!

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Name: S**** M****
Date: 2021-04-13 02:51:54
Rating: 5
Comment: My dryer had been acting up. Since Im out of the normal service area, appointments are about a week out. I was able to be squeezed in and my dryer is like new! Thank you sooo much Kyle!

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Name: B***** O****
Date: 2021-04-12 21:32:02
Rating: 5
Comment: They were so professional and very courteous. Also did the job in a timely manner! I would recommend them to anyone need in of appliance servicing.

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Name: C****** G*****
Date: 2021-04-08 01:20:21
Rating: 5
Comment: Kyle was great. He was always on time or early, kept us informed of when he would be here. He was so friendly and egar to getvour issue fixed.

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Name: B**** B****
Date: 2021-04-08 00:46:28
Rating: 5
Comment: Tom came to our house less than 24 hours after I called. He arrived on time, calling me before he arrived so that I could be sure to be ready for him. He was polite, efficient, and effective. He represents the company very well.

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Name: g****** v*******
Date: 2021-04-08 00:45:13
Rating: 5
Comment: Outstanding service from initial phone call to service call. My call was answered by a person, not a message machine asking to leave a message. Sorry, I don’t remember her name, but she was efficient and asked good questions to give the service person a heads up of the problem. I was given an appointment with a time window later that day. I was very pleased that they were able to come the next day.John was the technician who came to my house. He called ahead and gave me an estimated time of arrival. He was friendly, knowledgeable, and was able to solve the problem quickly. No parts were needed, it happened to be an adjustment of some kind and I was grateful to have my dishwasher back in working order.I have already recommended your company to two people. And I will be happy to recommend your company to others in need of your services.Thank you for your excellent service from start to finish..

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Name: K**
Date: 2021-04-03 15:05:25
Rating: 5
Comment: I’m very happy regarding my experience with Appliance Service Plus. Luis was prompt, very courteous, and took the time to explain what he was doing. I hope I don’t need any repairs soon, but if I do I’d certainly use them again!

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Name: M******* W********
Date: 2021-04-02 16:34:52
Rating: 5
Comment: Kyle was the BEST! He was knowledgeable, patient, professional, and great to work with. I’d call him back anytime!

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Name: j*** m*******
Date: 2021-04-01 17:43:11
Rating: 5
Comment: Tom the technician was professional and friendly. I would definitely recommend him. He was on time and even called ahead to say he was on his way.

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Name: P****** P*****
Date: 2021-03-28 12:39:16
Rating: 5
Comment: Luis was wonderful he knew the answers to most questions we had. You did everything to explain what was going on with our appliances and contacted accompanies to see if we could get replacement both appliances were very old and continuing to have wouldnt rub them after another. Appliance Service Plus got back to us and communicated better than any service Cub Cadet Ive ever used they were wonderful.

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Name: D****** J*****
Date: 2021-03-28 04:56:16
Rating: 5
Comment: The person that came out was friendly and pleasant so far no more water coming into my dish washer from the the kitchen sink.

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Name: L*** C********
Date: 2021-03-27 05:15:06
Rating: 5
Comment: Johnathan C he called me he said his 20 minutes away I was still at work I called my daughter if she was off workshe said cause I wasnt able to home still at work need the money.so my daughter let him in I called again to my daughter explaining where the power supply was at for the microwave and the breaker for it my daughter said he already figured it all that out already he should be giving you a call sure enough he did he ask told me he found the problem he has the parts do I want him to continue with the repair I said yes i told my to go ahead pay for me . so I was extremely happy .

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Name: M******* T*****
Date: 2021-03-27 03:31:33
Rating: 5
Comment: The repairman was excellent. He was efficient, professional and provided excellent customer service and left the area clean. I am less pleased with the office staff who could use some organizational and customer service skills.

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Name: d***************
Date: 2021-03-27 03:19:54
Rating: 5
Comment: Professional company, and highly-qualified technician. The technician was prompt and wasted no time identifying the problem. He performed a very detailed repair quickly and left the work area spotless. We could not ask for a better result, we would highly recommend Appliance Service Plus!!

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Name: L****** F******
Date: 2021-03-27 02:43:06
Rating: 5
Comment: Our brand new freezer was acting up . The manufacturer gave us 3 companies that did repair service for warranty work . 1st one said to leave a message and that they were 3 weeks out . The second company told us we needed to get a work order from the manufacturer, which was a joke because we couldn’t get ahold of anyone. So we called Appliance Service Plus . They for someone out the next day and took care of all the warranty details for us . Very efficient and polite ! I think the technician’s name was Doug . He patiently gotOn the phone to talk to the tech at the manufacturer to get down to the bottom of things . Will be definitely using this company again in the future !!!

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Name: L******* G*****
Date: 2021-03-26 19:06:57
Rating: 5
Comment: Douglas S was very kind,God bless,Thanks,COVID-19Be safeStay 6 feet apartGet vacinne

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Name: R***** D***
Date: 2021-03-24 15:40:10
Rating: 5
Comment: Doug was on time and nice. I asked him about the fridge and he diagnosed it and fix it in no time. Told me roughly what it would cost to fix it up front is what I liked most. No surprise costs. Id call them again if an appliance breaks.

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Name: C***** D** G*********
Date: 2021-03-23 04:23:45
Rating: 5
Comment: My service technician was GREAT! VERY knowledgeable and explained what he had to do to fix it. I would use them again without reservation. I would also highly recommend them! Thanks!

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Name: A*** W*****
Date: 2021-03-15 20:13:11
Rating: 5
Comment: Luis was very professional and friendly, and repaired my range perfectly. I will request Luis if I need repairs in the future, and will recommend your company to friends and family.

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Name: M****** S*****
Date: 2020-12-22 02:24:03
Rating: 3
Comment: We had them service our fridge/freezer twice. They successfully completed. I went to their website and filled out their contact us page or schedule a service. Waited for at least TWO solid days for someone to call me back. It didnt happen. I called and asked if anyone monitored and responded to the customer request. I was told by the owner himself that the person who handled their website was behind. However, to my knowledge, the company is locally owned and is a relatively a small company. They shouldnt be behind (just speculation). I expect any business with a website to have it monitored and respond in a timely manner. Other than that, they will loose credibility, in my opinion.

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Name: g***** v* v******
Date: 2020-11-12 16:59:52
Rating: 5
Comment: The company kept ne updated to when to expect my repairman. Johnathan called me before coming. He was friendly and efficient. He saw the problem right away and had my dishwasher working within 10 mins. Thank you for the great service.

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Name: J*** Q******
Date: 2020-11-12 16:59:34
Rating: 5
Comment: I wasnt home but my son said the repair man was quiet and polite. He checked out complaint and ran diagnostic test, said he would order the part and explained reason dishwasher would fail at particular cycle. He reset dishwasher so it would work until part comes in and he could come back out.

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Name: M***** M******
Date: 2020-11-11 17:21:23
Rating: 5
Comment: Doug was very knowledgeable about our repair needs and kept us well informed about our stove top. I would recommend him and Appliance Service Plus to anyone. Thank you!

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Name: K*** D******
Date: 2020-11-11 17:01:50
Rating: 5
Comment: John has been so patient with my problem dishwasher, more so than me! I have been having problems with it for several weeks with the “Er” error code turning on sporadicly and shutting off the dishwasher mid-cycle. He has come over to check on it several times now and each time has been friendly and professional, reassuring me that he will figure it out and fix it!

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Name: A**** M*****
Date: 2020-11-11 16:53:35
Rating: 5
Comment: Our service rep was timely and very professional. He was also very knowledgeable about the product that needed to be fixed.

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Name: M****** B*******
Date: 2020-10-24 19:57:39
Rating: 5
Comment: Your technician, Doug, replaced the drain pump on our Samsung washing machine yesterday. He was very personable, efficient, and knowledgeable. Thank you and keep up the exemplary service.

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Name: P******* E******* G****
Date: 2020-10-21 19:02:42
Rating: 5
Comment: Peter did a professional job in repairing our fridge. It took a few sessions as some parts needed to be ordered but now our fridge works fine. Thank you.

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Name: J*** D*****
Date: 2020-09-05 01:41:21
Rating: 5
Comment: Peter drove to our home 130 miles to perform warranty service on our new wall oven. The work took roughly 15 minutes. Communications were first rate, service was quick, friendly and professional. I can’t recommend them any more highly and I must admit I was somewhat embarrassed that 5 hours were spent in driving to and from our home. Great job!

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Name: J*** A*****
Date: 2020-08-30 22:57:57
Rating: 5
Comment: Peter was an expert. We appreciated him completing the job with efficiency and being on time!👍🏼 We would be a return customer and recommend to others. 5 stars

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Name: b***** C*******
Date: 2020-08-04 22:07:57
Rating: 1
Comment: My fridge was leaking so I had them come & fix it they took for ever because they didnt receive the part they had order. Finally when the tech came he told me he couldnt perform the work because my fridge needed to be thaw out. ( he tried but it was frozen that he broke a foam piece of the filter) I had to toss some food out & put whatever fit in my little fridge( small one for drinks in the garage) which was horrible. He came to fix it but never really was fix because it kept leaking & we still had to pay a fee for using them without getting anything solve. Now I have to purchase a new fridge because I dont trust that they can come back & fix it.

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Name: B****** R*****
Date: 2020-07-15 23:16:21
Rating: 1
Comment: I have been expecting my washing machine to be fixed for over a month. Initially they were able to set up an appointment for a technician to make the assessment fairly quickly and it was said that a part was needed to be ordered. That part was said to be in by July 2nd and my appointment would be made shortly after. Of course, considering the current situation, delays would be expected and so there was. My appointment to fix the washing machine was then made July 14th and two days before the appointment I receive another call from them saying that the appointment would have to be moved to another week because the part had not arrived. That is contrary to what I was told in another call when we had made the July 14th appointment. It’s understandable if they did not have the part ready at all, and just should have said that instead of making me rearrange my schedule.

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Name: A*** C*******
Date: 2020-06-12 21:03:28
Rating: 1
Comment: Technician who came was very polite and I can even overlook the fact that having to reset the machine 3 times didn’t set off a red flag that there was obviously an issue. I can also understand that there may be a delay on a part getting here BUT what I don’t understand is why I had to draw the attention to it and why it will take from Friday morning to Monday to even submit the information to the home warranty people. And perhaps the biggest thing I do not understand is that their customer service retained someone like Myling to work for them. After asking for the technician who had just left to return because of the incomplete job even if it was just to edge the machine out a couple of inches so that I could do the reset that he had done 3 times before just to do laundry I was informed that they don’t do COURTESY but they could have someone do it for $125 !!!! amazing since I had asked the technician before he left my home how much it would have cost for the “repair” he had just done and he said $85. If the we do Not work for free rhetoric was not annoying enough then the constant over talking sealed the deal. Ms Myling needs to read Ms Manners and if she isnt a family member needs more training at the very least. Once the repair is done I will change my review but for now it’s a one star solely because if Ms Myling

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Name: A******* J****
Date: 2020-05-08 19:53:16
Rating: 5
Comment: They were able to come out the morning after my call. They diagnosed the problem quickly, and ordered the part (special item) right then. Very knowledgeable and professional.

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Name: B M
Date: 2020-05-05 00:37:54
Rating: 5
Comment: I don’t know why anyone would give this place one star, this appliance repair service is the best in the Central Valley. We’ve had Peter over twice now (Washer and oven fix) and both times he’s been extremely courteous and unbelievably professional. He gets the job done the day of as well. There’s no one else I’d rather call if an appliance breaks, highly recommended.

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Name: S***** F*****
Date: 2020-03-28 00:19:37
Rating: 1
Comment: If I could give a zero I would. 1 star is too much for them. My dishwasher showed an error message. They sent a technician who fixed the problem. My husband immediately tried to use it. The same message showed again. My husband ran out to get the technician who had not driven away. The technician ordered a part. The part came and a different technician brought the part. He said it was the wrong part. After he left, my hot water wouldnt turn on, there was a line not hooked up, and under my sink was flooded. My husband called the next morning. They said they would send a technician. I called around 10am. They said they couldnt send a technician until close to the end of the day. I asked to speak to a supervisor. At 3pm the technician came. It was the same technician as before. He was extremely rude. I asked for his name. He replied what concern is it to you. He eventually gave me his name after I threatened to call the company. I called the company while he was in my home to complain. The attitude he displayed toward me while in my home was appalling. As of 5PM I have not heard from the supervisor. My husband has also contacted Lowes whom the warranty is through. Thankfully their customer service is better than appliance plus. I hope Lowes stops using this company to service their warranties.

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Name: D***** S******
Date: 2020-03-10 20:43:46
Rating: 1
Comment: Have had 6 services on the same water leaking issue on my refrigerator. Have had the ice machine replaced, the back panel replaced, the motor replaced, and the drain replaced. Over the three technicians that have come out, they all try to do the same repair and the fridge is still leaking for the same issues. I now have mold growing in my fridge due to the leaking water so a new issue of a health hazard. Your techs are friendly but other than that, the appointment time changes and having to turn my fridge off to defrost multiple days in advance over 6 visits is crazy.

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Name: M***** L***
Date: 2020-03-04 23:35:09
Rating: 1
Comment: They charged 85.00 to come out and tech gave over a $600.00 repair bid to fix and he NEVER even opened up the washer to see what exactly the problem was. When my wife asked about the balancing rods he told her he wouldnt know if they were damaged until he opened up the washer. My attorney will have a field day with this.

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Name: K**** J******
Date: 2020-02-11 18:30:26
Rating: 5
Comment: The technician that came out was very nice and polite. He was very attentive to what needed to be looked at on our refrigerator and knew what he was doing I would highly recommend this young man, he was great!

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Name: B***** B******
Date: 2020-02-05 04:21:57
Rating: 5
Comment: We recently had John from Appliance Service Plus come out to take a look at our stove. John was super thorough, honest, and very knowledgeable. I highly recommend Appliance Service Plus for your appliance repair needs.

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Name: H**** K********
Date: 2020-02-05 03:01:18
Rating: 5
Comment: Excellent service. The gentlemen who came out was so very courteous, friendly, knowledgeable and respectful of my home. Problem was solved and would highly recommend this company. I will call them again for any future services needed.

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Name: p**** g*******
Date: 2020-02-04 18:41:48
Rating: 5
Comment: Appliance Service Plus repaired my oven in a timely manner. The technician Efren was professional, polite and very knowledgeable. Im very satisfied with my repairs and would highly recommend Appliance Service Plus for all your appliance needs.

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Name: C***** R******
Date: 2020-02-04 04:42:14
Rating: 5
Comment: Repair was done quickly and everything works well. Repairman was in touch more than once prior to arrival to keep me posted. Repairman was very polite and even went a little beyond what I expected reconnecting unit and moving it to it’s original location. Very impressed.

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Name: S******* D** R**
Date: 2020-01-08 17:55:31
Rating: 1
Comment: Worst communication ever. I had to reach out to them every time concerning my washer I have after insurance contacted them. I didnt hear anything from them.They didnt order the part correct the first time. They dont show up at the time they are suppose to. 3 weeks later washer is still not fixed.

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Name: B****** C******
Date: 2019-12-31 20:33:17
Rating: 5
Comment: They saw husband. Excellent service fastPolite anx right the first time. Will alwaysUse A.S.P.Thank you .just great. These days there is noService...thanks againB.Compani

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Name: L***** H******
Date: 2019-12-31 01:06:43
Rating: 5
Comment: Appliance service plus is a class act.i called them to repair the door to my stove and within 24 hours they had the part and repaired it.this was great due to the fact we cook 5 days a week.the technician they sent was really courteous and professional I would recommend this company to everyone.

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Name: l**** t*******
Date: 2019-12-07 04:35:12
Rating: 5
Comment: Top notch service. When our ice maker broke in our Samsung refrigerator we contacted Lowe’s and they contacted Appliance Service Plus. The technician, Efrain, arrived and saved the day. He diagnosed what was needed, ordered the parts and two weeks later we were back in operation. The service was outstanding and Efrain was a true blessing. We will continue to use this repair service even after our warranty is up.

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Name: P*** W*********
Date: 2019-12-07 00:32:14
Rating: 5
Comment: Professional service and knowledgeable repairman. Found the problem,ordered the parts and fixed the washer.It was a bit long waiting for the parts to arrive but thats not the shops fault.

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Name: M*** S*****
Date: 2019-12-05 04:57:35
Rating: 5
Comment: Before Appliance Service Plus, I had two other companies attempt and fail to repair my refrigerator. Appliance Service Plus sent Luis, he diagnosed the problem, and ordered (the correct) parts. When he returned, he installed the parts (in about an hour) and made sure it was cooling properly. No problems since and Im happy. Thank you Luis and Appliance Service Plus!

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Name: A****** R********
Date: 2019-12-04 23:38:10
Rating: 5
Comment: Really happy with the last technician, Anthony Rodriguez, who just so happens share same name as me. He did a great job, was fast, efficient and respect of my home.

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Name: M*** A****
Date: 2019-10-27 06:05:41
Rating: 5
Comment: Peter is very professional an courteous, an properly diagnosed the problem. Was able to set us up to use our cook top when a burner went out. Would definitely recommend Peter an this company.

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Name: J**** W****
Date: 2019-10-11 16:04:47
Rating: 1
Comment: Appliance Service Plus provides horrendous customer service. They didn’t show up for their initial 8:00 - 10:00 appointment with me on 8/27/19 after I had taken the morning off of work. This was after they called me to confirm the appointment after business hours (after 5:00) and after I called them back within an hour, leaving a message confirming that I would be home. I also called them before 8:00 trying to confirm the appointment but again had to leave a message.Upon arriving late they didn’t have any of the parts needed to complete the repair for my refrigerator and the tech ordered them. I received numerous calls after the initial appointment to confirm that the parts arrived and to schedule a follow up appointment only to have these appointments canceled at least 3 times. Each time they said the parts had not come in.After finally getting a call saying that the were sure that the parts had come in, I requested an appointment on 10/11/19 as close to 8:00 as possible. After scheduling that appointment with their dispatcher/receptionist I was told they would call the day before and confirm a two hour window. I checked my voice mail the night & the morning before the appointment and didn’t have any messages so I called them before the requested 8:00 appointment. No one answered so I left a message reminding them that I was taking the morning off and that I needed someone there as early as possible. After 8:00 I called back. The dispatcher/receptionist lied to me and told me that they had called the day before and left me a message that the repair would be between the hours of 10:00-12:00. I had no such message. Instead of trying to solve the problem the receptionist/dispatcher told me there was nothing she could do at 8:05 to get someone there earlier. When I complained to her about the lack of communication and their customer service in general the receptionist told me that she was glad that I felt that way and hung up on me.My fridge has been down for close to two months! This is the worst customer service that I have ever experienced. This is the company that Lowe’s uses to handle their extended warranties. Based on that relationship I would not buy an appliance from Lowe’s and I definitely would not buy their extended warranties.

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Name: K**** B***
Date: 2019-10-03 21:51:57
Rating: 1
Comment: Service call 1: Needs to order parts-understandableService call 2: Brings wrong parts-accidents happenService call 3: I wait around from 2-4pm (my assigned time window) Get a call at 3:45 that the tech won’t be available until after 6:00. Very annoyed at this point.Service call 4: Saturday morning. A technician finally gets the job done.I had to take a total of 6 hours off of work to allow for Appliance Service Plus to screw up 3 different times before solving the issue. You guys need to learn how to prioritize customers that you have made mistakes on. I absolutely would not recommend this company to anyone. Lowe’s/Samsung should really consider another company to complete warranty repairs in Fresno. Sheer disappointment in my experience...

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Name: L**** K*******
Date: 2019-09-30 22:29:13
Rating: 5
Comment: Ive had them out through Lowes a couple of times, props to the Recent Tech Tommy who did an outstanding job . I am in the HVAC business and I know how warranty claims and their customers are which explain some not so flattering reviews based upon an unreal expectation ....new things break, thats just how it is. From office staff to techs, I have been pleased. Appointments have been convenient, they followed up with scheduled confirmation and a call ahead when the tech was on his way....... Thanks Again Appliance Plus

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Name: J** R*****
Date: 2019-09-23 23:13:21
Rating: 1
Comment: The worst extended warranty i have ever seen. They have been out 3 time for repairs on 2 Ashley Rocker Recliners. 3 times out to repair with no repair result. Just lies saying they fixed the chairs. Also said it was wear and tear these chairs are 1 year 6 months. They didnt do anything about the Recliners. They sold me a 5 year warranty. Dont buy from this place. These people are crooks. Keep looking anywhere else.... Dont pay any attention to the 5 Stars. They change then to 5 stars.....

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Name: r**** m****
Date: 2019-09-16 19:54:10
Rating: 5
Comment: Very friendly and knowledgeable about my LG dryer. The repair went smoothly and pin pointed the problem right away.Thanks for a good job!

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Name: D**** J******
Date: 2019-09-05 03:45:28
Rating: 5
Comment: Got an appointment quickly. Ice maker in my Samsung refrigerator had frozen over, and an internet search indicated it was a problematic fix. Peter arrived and inspected the fridge, diagnosing our problem and a plan to fix it. He indicated that he would order the parts and another appointment would be made. Received a phone call just a few hours later from the office, and we were told they had all the parts in the office! Made an appt for the following day, Peter arrived right on time, and fixed the ice maker fairly quickly and thoroughly, so there shouldt be further problems. Weve had no trouble as yet, we are very happy with the service and quality of repair. Peter was very professional and friendly.

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Name: E*** A*****
Date: 2019-08-27 03:34:41
Rating: 5
Comment: I liked that not only did jonathon fix the problem but he showed me how to avoid the problem and adjust the parts myself in the future. Truly empowering. Thanks!

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Name: T*** J****
Date: 2019-08-27 00:27:37
Rating: 5
Comment: Our technician was very knowledgeable and pleasant while in our home repairing our Samsung refrigerator. Efrain went right to work and efficiently replaced several parts and was very conscientious in cleaning up after he was done. He was very thorough and courteous while doing his work. He was on-time as scheduled and called beforehand when he was nearby.I would definitely recommend Appliance Service Plus, without hesitation for appliance repairs and service. Thank you!

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Name: L**** M*******
Date: 2019-08-01 20:13:09
Rating: 5
Comment: We really appreciated Appliance Service Plus. Everyone was professional and extremely helpful. I would recommend that this be your first call when you are in need of help

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Name: G******* G****
Date: 2019-07-30 17:39:29
Rating: 1
Comment: Worst Customer Service Ever!!!! Came out diagnosed and never came back with part. Called them and was sooo hard to get answers. They put me on hold for an hour and never came back. Closed our service ticket without even notifying us. Needless to say i have never had such poor customer service!

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Name: L****** R* S********
Date: 2019-07-28 18:28:08
Rating: 5
Comment: Repair man that worked on our washer & dryer did an excellent job. Was very thorough in repairing the dryer unit and explaining the mechanics, the do’s & don’ts, to maximize the life of our machines.

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Name: N** P****
Date: 2019-07-26 19:24:55
Rating: 5
Comment: It took a while for the Home Warranty company to actually contact the providers, I had to do it myself. Dishwasher was repaired in about a week, this was due to the fact that a part had to be ordered. Techinician was professional and did a good job.

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Name: R***** C
Date: 2019-07-20 00:14:54
Rating: 4
Comment: They fixed my oven. I’d recommend if you use them, following up often especially if your waiting on a part that’s being ordered. Overall we had good service.

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Name: J*** C*******
Date: 2019-06-24 21:35:58
Rating: 5
Comment: We have been utilizing this company for YEARS. They provide excellent service & will tell you if the appliance is worth fixing or not. Recently we called for a service, Peter had our Kenmore washer up & running w/in the hr. Honest & professional, what more could a customer ask for.

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Name: t****** w*****
Date: 2019-06-17 19:35:08
Rating: 5
Comment: Luis What is professional and accommodating is in the service personnel I’ve ever had. He also took the time to explain functions of the washer and made it understandable. Excellent service

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Name: 2******
Date: 2019-06-12 23:22:30
Rating: 1
Comment: First things first, if your home warranty company gives you this business, you can request another company. They will sometimes try to fight you about it, but do not give in, make them give you another option and they will. Awful receptionist, its sad to know that customer service is horrible in todays world, but at this company its non-existent. Our refrigerator went out and someone came and checked it out, he was nice, said it was the compressor and that was the last I heard of him, that was 1 week ago. Im dealing with this company because I have Fidelity Home Warranty. Save yourself from dealing with this company. My first phone call I was immediately on hold for just over 15 minutes, then when she finally connected me through, I said wow that was a really long hold time! She said nothing and asked for my address. I said usually when people wait for that long. You simply say, Im sorry for the hold time, again, nothing. I told her she had a dry personality and again nothing nothing. Then I was hung up on. Look on yelp, horrible reviews from 38 people!

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Name: T*** J**
Date: 2019-06-12 19:29:47
Rating: 5
Comment: The person showed up at our place knew exactly what is wrong with our dryer and he fixed right away. I wish I remember his name but he was very knowledgeable and very pleasant man. Thank you.

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Name: c**** p****
Date: 2019-06-11 18:05:44
Rating: 5
Comment: My 1 year old Speed Queen washer stopped working. I called Appliance Service Plus and got an appointment the next day. Peter, the repairman, arrived as planned, and was very professional and knowledgeable. My washer needed a new part and the next day he came and replaced it. I’m very happy to say my washing machine is up and running great!Thank you Appliance Service Plus!

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Name: S***** C****
Date: 2019-06-07 22:41:19
Rating: 5
Comment: They were awsome solving the problem with a fridge We purchased from Lowes. And Lowes sent out a different Co. Twice for the same problem. And then this Co. Came out Once and solved the problem on the first visit. And also assisted us in get the food reimbursement that Lowes first denied. They email the info to provide Lowes with showing I lost my food. I highly recommend this Co. for your repairs.

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Name: Y****** V
Date: 2019-04-06 05:24:55
Rating: 5
Comment: I would recommend Appliance Service Plus. My bottom freezer stopped making ice and they sent Technician Anthony out the first time and we was very friendly and knowledgeable. On the second call they sent John and he was also very knowledgeable and knew so much about how my fridge functions. He was very confident and it was obvious he knew what he was doing not to mention he was also very friendly. I had no doubt my fridge would start making ice again because John seemed so experienced and sure enough about an hour after he left we had ice again!

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Name: M*** S*********
Date: 2019-04-01 14:37:03
Rating: 1
Comment: HORRIBLE SERVICE, RUDE EMPLOYEES ESPECIALLY PAM! SHE HAS NO BUSINESS IN THE CUSTOMER SERVICE BUSINESS. THIS PLACE RARELY ANSWERS THE PHONE AND WHEN THEY DO, ITS LIKE YOU WOKE A GREMLIN. NEVER DO BUSINESS WITH THESE PEOPLE** I HATE TO EVEN GIVE THEM 1 STAR . HOW ARE THEY STILL IN BUSINESS

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Name: J**** B****
Date: 2019-03-28 16:22:03
Rating: 1
Comment: Do not even call this company. They gave me the runaround for nearly 2 months trying to fix a simple issue with my oven.Appointment issues: They said they would call to confirm the day before, and never did. I had to call each morning on the day of the appointment to confirm they were still coming out. I did this 3 times and they rescheduled each of the 3 times. The first time because the technician was sick and they wouldnt send anyone else out. The second time, they said the part had not come in but it would be in tomorrow. The third time, they said only one part came in and they were getting it (you guessed it) tomorrow.Services issues: The technician who came on the initial diagnostic call had no idea what he was doing. He didnt recognize the GE logo on the GE oven and thought it was some weird off-brand. Really? He then said he didnt know what the error code was, and would have to call GE support. He sat on hold for about 20 minutes and the GE support person told him it was either the fan, or another part. The fan was working so he said he had to order it and left.After the third time rescheduling over nearly 2 months, I finally cancelled and worked with my home warranty company to get my trade service call fee refunded. I called another company and they fixed the problem in a day.This company, as you have probably seen, has abysmal ratings on Yelp, Facebook, and Google; All similar reasons. Just stay away!

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Name: n***** g*****
Date: 2019-03-04 23:59:19
Rating: 5
Comment: Luis did a great job...very polite and pleasant. Additionally, he was definitely knowledgeable and took the time to explain the part he was replacing and it’s purpose.

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Name: S*** M******
Date: 2019-01-24 18:03:33
Rating: 1
Comment: Painful experience! Long story short, they double charged me, scratched up my dishwasher, took a total of eight hours on something simple, replaced the control panel they had scratched up and now that doesnt work. Two months later Im stuck with a dishwasher that doesnt work and theyre telling me the work order has been closed and that I need to get a hold of my home warranty again to open a new work order which means more money as well😡

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Name: a***** g*****
Date: 2018-12-20 23:12:24
Rating: 1
Comment: If you want your appliances fixed next year or forever ♾ later then this is the way to go... horrible service they order parts that take like two months to arrive that is stupid! then they just reschedule like u don’t matter... so so unprofessional

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Name: J***** S*****
Date: 2018-11-17 02:26:04
Rating: 1
Comment: I would give this company zero stars if it was an option. This is the most incompetent company I have ever worked with. My home warranty company automatically assigned this company to fix our refrigerator. We scheduled a window of time for them to come out to diagnose the issue. They did not show up during the scheduled time. We called them and they explained another job had taken longer so they werent able to come out that day. Their best solution was to come out 4 days later. I told them that was unacceptable and they would come out the next day. When the service person arrived he quickly diagnosed the issue and said we needed a part to fix the compressor and the part would take 7-10 business days to arrive. One week later I had to call the company to ask for an update because we hadnt heard anything from them. The woman told me the part had been ordered but they didnt have a tracking number yet. She also said they had not received confirmation from the home warranty company that they could proceed. An entire week later we still had not heard anything from this company. My husband called yesterday and the woman said she didnt have the information yet but someone would call us by end of day. Of course, no one called us. He called today at 3pm and came to find out that they ordered the part THIS MORNING. She would not give us the tracking number. My husband asked for her to send us all communication between them and our home warranty company. [When they finally sent it, the information they provided was not what he had asked for.] He had to give her a recap of the entire ridiculous situation weve endured the past 3 weeks thanks to their incompetence. I cannot believe a company this inept is allowed to practice business. Stay away from this company if you actually want your appliance fixed in a timely manner, if you want to use a company that communicates, and if you dont want to be lied to by your appliance company. We will be contacting the business bureau with our complaint as well.

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Name: B** G******
Date: 2018-10-16 05:42:54
Rating: 1
Comment: Nice people but 3 tries and 40 days for an LG refrigerator repair. Missed appointments. No sense of urgency even on a call back. I will think long and hard before buying another LG appliance if this their service option

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Name: A**** B*********
Date: 2018-09-19 05:03:24
Rating: 1
Comment: Terrible! They Missed the bearings that needed to be fixed. Very shortly after it was repaired, it started making a terrible noise. They are the only ones in town that do warranty work for LG. Forget it!! We are going to order the parts and do it ourselves. STAY AWAY from this company! Call Paul’s!

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Name: D**** S*******
Date: 2018-09-01 00:49:25
Rating: 4
Comment: Serviceman was polite and professional. The repair estimate was not out of line but the timeframe to repair was terrible. Two weeks to get the part and install it for a refrigerator? Really? It was difficult enough to manage through the weekend without a fridge expecting us to go for 2 weeks without one was ridiculous.

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Name: A***** A********
Date: 2018-08-23 22:02:38
Rating: 5
Comment: I think the serviceman’s name was Don, he is as good as it gets in his ability to fix appliances. Thank you, what breath of fresh air in our experience with appliance service.Thanks again,Al Albertson

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Name: G****** K***
Date: 2018-08-02 02:15:45
Rating: 1
Comment: 06/29/2018- part was supposedly ordered for my fridge being repaired under manufacturer warranty.07/25/2018- after several days speaking with the company renting me the home I live in, with no luck, I call the repair company myself to inquire about the status of the repair. I am told the part will be in on 07/30/2018 and the earliest they can come out is 08/01/2018. In advance we are only allowed to select either a four hour time in the morning or a four hour time in the afternoon. I said I would have to choose the morning unless the technician could arrive at 12 like he did the first time. I wad told that they couldnt guarantee that the tech could arrive but could put it in the notes that I preferred that time. I said that because there couldnt be any guarantees on time I would have to take the morning appointment. I eat told I would receive a call the day before with a 2 hour window of arrival.07/31/2018- Didnt receive call. Office was closed when I realized.08/01/2018- Called early in day to inquire about repair window. Was told that the repair technician was scheduled to come out between 12 and 2. I asked why I didnt receive a call the day before and I was told that they called and spoke to the Missus. I live alone. The next available date they can come is either 08/08/2018 or 08/10/2018 and the only time I will be available is 08/10/2018 because my workdays are filled with appointments that I cant break.