Drive-through
Yes
Arbys in Benton Harbor
Categories
Location on the map
Benton Harbor, Berrien County, Michigan, US
Service options
Takeaway
Yes
Dine-in
Yes
Delivery
No
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
Credit cards
Yes
Phone: +1 269-925-8497
Site: https://locations.arbys.com/mi/b...
Site: https://locations.arbys.com/mi/b...
Opening hours
- Monday:10AM–12AM
- Tuesday:10AM–12AM
- Wednesday:10AM–12AM
- Thursday:10AM–12AM
- Friday:10AM–12AM
- Saturday:10AM–12AM
- Sunday:10AM–12AM
Arbys in other cities:
Comments (199)
Food is always good. Workers always have an attitude and you can never be sure if they’re gonna close when they’re supposed to or earlier. Pulled up with all workers still inside at 11:30 and no one would take order.
Arbys food is good but I swear ordering there is a pain with the most rudest and just plain mean workers there like fr do you honestly have too be that rude??? Is your life that miserable you have too take it out on customers???
Order was completely wrong went inside from drive through and realized the drive through was just giving bags of food to cars to get them gone took 20 mins to get in there to get my correct order
Very fast drive threw even when line is long. They are just pushing it threw but still maintaining quality.
Ordered 2 gyro Greek sandwiches 2nd one half price, great value clean quick and very frendly
Service is sometimes slow and not always accurate at the drive through, but that is because this place is usually SLAMMED, even at off hours. Food is typically good quality. Pro tip: always check your order before you drive away to make sure you have everything you paid for!
The fries was cold and the chicken and fries taste like the grease was old
New girl over charged me, manager too busy to care why and train her, just re-rang it. Usually its great!
Went to drive thru and placed order with no issues. Upon parking to eat I discovered my classic roast beef add cheddar had no cheddar. I went inside where most were busy. The lady doing expo ignored me until I spoke and asked for help. She listened and I presented my receipt showing the order was rung up correctly and then got the drive thru lady and said to her that I claimed my order was wrong. I told the rude expo lady that I didnt need to claim as the receipt was in one hand and the incorrect sandwich was in the other. The very nice black lady in drive thru got me a cup of cheddar and I was on my way. My hat is off to the very sweet DT lady and hope they can retrain the rude lady to be more pleasant in dealing with customer complaints. I fully understand that Covid has brought out rude customers in droves, but being in customer service myself, I try very hard to be cordial and considerate of all that food workers endure nowadays.
Drive-thru attendant was rude af !!! chicken tenders was hard as bricks charged for large drinks but got smalls and was told them are the new large size cups
Good fast service. Restaurant was clean and newly remodeled.
I highly suggest there #5 or there spicy chicken sandwich which is #7 on their menu. Their shakes are also very good. 👍
Friendly staff. Fresh food fast. The staff was constantly cleaning.
They get it done. I told the drive-thru window I was entirely impressed how fast they get it done. Solid.
The food was okay. My only issue was with the staff. Told me they no longer sold the sliders yet it was on their menu and still available to order through the app. When I asked why they no longer sold them they just said it was not their choice. But I have went to other Arbys since and they have had them.
The line was short and the food was piping hot.Their crispy fish is my favorite on the menu!!
How can you order a French dip and they dont give you the au ju?
Only issue wait times friendly staff good food
The lady at the window tell me my total $14.66 I give her 2 coupons I got in the mail she didnt even use them or tell me my total.Thanks Candace.
This is a new place, it was supper time and the line was very long. But I joined it any way. Was pleased that it kept moving right along and the pecan chicken salad was worth the wait. One thing, I got it in a wrap, and dont think Ill do that again. As a regular sandwich would be better. And of course you cant go wrong on cheese sticks. Another happy Arbys visit.
We visit this place often for lunch and as soon as we come in the Manager always goes drop crinkle fries lol. It is a laugh when ever we go and have lunch there. After our visit we ring their bell just to let them know that we appreciate them and their service.
Drive thru worker was extremely rude and the 2 sandwiches that I waited like, 3 months for, were cold. The line is always way too long for me to wait in line with my crabby kids so we usually never go but line was short and I was like yes finally! Then....disappointment.
My hubby and I went through the drive through late at night, and the staff was efficient, respectful, and awesome! I only wish we lived closer to this location. The food, as always, was great!
Was given wrong food in drive thru that took 30 minutes wait time tonight. I hate that n was damned if I was going to wait another 30 minutes to get my correct order. Needless to say I had an unhappy person cause they didnt get what was ordered. :(
This may be fast food but the service is amazing I personally had a Reuben and it was delicious! There larges are really meant to be to there shakes are massive!
Amazing customer service and fantastic food.My order was quite large and the staff handled everything flawlessly, despite it being ridiculously busy.Thanks for the great eats Arbys, Ill be back again soon!
2 small pieces of meat on a large classic sandwich,the French fries were Nice and hot!
Quick drive thru. Got sliders, the bun was doughy
Although the line moves very slow for drive thru. We were happy that our food was nice and hot and prepared nicely. The only real disappointment was that I told the lady to times that I wanted horsey sauce when she asked if I wanted Arbys sauce. I said no to the Arbys sauce twice, and as we drove away having to eat in ark are reaching into the bag I got a handful of Arbys sauce so I was disappointed because I really love the horsey sauce on my roast beef sandwich and I had to eat it without sauce because I had no time to turn back around and go through that drive-through just for sauce
Drive thru is always way too long due to pandemic and they don’t even let doordashers in so we have to wait in a long line causing us dashers to automatically lose good recommendations. They need to let doordashers in the lobby to pick up our orders.
Around 2:30 the line was so long I was almost on m-139. I wanted to try yuh out crispy fish sandwich. So I decided to wait before you take it of the menu. I was in line for maybe 10 to 15 minutes before I got you the window but you guys was really fast we really appreciate the service thank you so much.
I was ignored as a customer. The drive through workers pretended to listen and repeated my order to me, but then put in something else. We sat in the drive thru for roughly 15 minutes, too.**If you go here, make sure you check the bag before driving away from the window.**We ordered a beef and cheddar with medium fry and medium mellow yellow with ranch and arbys sauce and honey mustard, and then a 3 pc chicken tenders with medium fries and medium Barqs. We paused each time, allowing the attendant to record it, too. We heard the total, figured okay, and continued. When we pulled up to the next window, the price changed. Turns out they thought it was a kids chicken tenders. After correcting that, one of the workers took our cups and added more soda to them before giving to us, I assume as an apology.When we got our order, we received a regular roast beef sandwich with a small fry and small mellow yellow, and a 3 pc chicken tenders with a small fry and small Barqs. No ranch, no honey mustard, and they ignored our request to upgrade to a medium meal. Not only this, but they gave us a regular roast beef rather than a beef and cheddar.Needless to say, we were not impressed. They didnt even appear to care that they missed up our order, as they never apologized. They kinda just casually shrugged it off. I will likely never return to the location, and do not suggest visiting until the lobby is open again.
Disappointed. Ordered 2 meals which both came with fries got home to see that we didn’t have fries. they are real slow was in line over 20 min waiting for food.
The service lately has not been great. 2 times this month I have received very smashed buns with cold meat. Not the standard that I have experienced in the past
They took a very long time with door dash order
Only been here 3 times since I barely eat out but everytime Ive gone theyve gotten my order wrong. Its usually corrected afterwards but other than that!? Its good food.
Sat for 10 mins at drive-thru. Finally asked to take order. Then said just one second and 15 more minutes we just went to the window and they said they are closed. At 5 pm... Get more workers or better management. Couldve told us through the window instead of having us wait. Terrible service.
I just love Arbys and those chicken nuggets baby i cant stop eating them.
Love Arbys the Ruben is My go to sandwich
There staff was very courteous & the drive thru went pretty quickly considering there were cars a quarter mile long.
Good food, good service and big smiles
This is a new franchise. Our family has loved this chain for a long time, now we have one near us. :-) The owner/manager did a great job in hiring his initial staff. The service was warm, friendly, fast and accurate. The food was high quality and definitely up to the best of Arbys standards.
Nearly an hour wait in the drive thru to get our food!!! Service was absolutely terrible. Not even an apology.
Ive always loved arbys... however my last visit, December 2020, was disappointing! My first bite included a hair! I called and spoke with the manager just for her to tell me that all her employees wore hair nets. Wasnt at all concerned that I had just spent $30+on food that no one wanted to eat.Bad management!
Thre workers are so nice! I love how my family was treated, especially my grand kids. Thank you Arbys !Good deal and food!
We went here on a very busy Saturday afternoon. I counted 30 people in the dining room and 10 more in line. we got our food in less than 5 minutes. It was hot and the order was correct. the young lady at cash register was confused about our coupon but another employee helped her right away. overall polite service, good food, clean restaurant - even the bathrooms. I think the complaints posted earlier were just because they were brand new and employees not familiar with the menu will struggle for a short time. give them a break. We will definitely return.
I dont know if Arbys changed their recipe or meat supplier, but this Arbys is bad. The bun has more flavor and texture than the roast beef.
Would have been a better experience if your employees werent standing outside the door with headphones still on getting high as a kite while we waited in line forever and had to smell it the entire time ...
So I’m a manager at a McDonald’s so I know restaurants life, I’ll start there this place has the worst customer service in the world and if my workers ever screamed at customer the way the order taker screamed at me and my mom I would personally send them home. She wasn’t paying attention while taking the Order when we tried to fix what was wrong with the order even after my mom said a six piece tender three times she kept getting louder and taking over my mom so obviously she couldn’t here my mom then when we were at front window she was screaming about us with the window open… yeah no I will never be back.
I have to give management much credit at this location. The place is packed all the time....and very busy....but the staff is highly efficient....food is great and they ALWAYS get my order correct. So glad to have them back in the area and we appreciate the great service!
I work with Doordash. and I have never been more disrespected, Im guessing he was a manager, he was very rude about me cutting the line. which mind you, I had a conversation with doordash about cutting lines. and they said its FINE. and another thing to mention is that I had already talked to a employee they told us it wasnt ready so as we were about to pull away he comes up telling us that Im not allowed to do that. and I tried tell him that I just had talked to one of his employers and I dont need to know it from him. if it was a real issue then the other employee would of told me that.
Great location. I just wish Arbys didnt cook everything in a microwave oven.
Been here many times because my kids love Arbys. Always super slow and half the time it takes 20+ minutes to get food.
Great curly fries and chicken sandwich!
Just opened a few weeks ago. Really nice to have Arbys in our town again. The food and service was good. However, it has a parking lot on a corner and separate drive ways. Really not motorcycle friendly parking as all spots run downhill.
Just went through drive though. Ordered Beef and Cheddar and Buffalo Chicken Sandwich. Beef and Cheddar had almost NOOOO cheddar and red sauce at all and for a sandwich costing 5.49 what a rip off! My brothr stated that his Buffalo Chicken was not hot and was over soggy . Even told staff that I would be rating my experience! Staff looked like they were lost in kitchen running around and there was little apparent structure! After my assertions of ratings, no one seemed to even care a little about this. Was way hoping on way home that very very fresh training would have gotten the best of that fresh info and standards! So disappointed in a staff that got it all so wrong. Have been trying to call into the manager for over an hour and phone is still busy. Phone disfunction or is staff on the phone doing other things?? Arbys is my favorite, Benton Harbor site made me disgusted all over again!!!! Will continue to drive to South Haven and Paw Paw for the decency of quality and service Shame on you!
Slow service and they mess up your orders and expect you to run through the whole drive through again with 9 plus cars ahead of you instead of walking outside and giving you the order they messed up I have tried to use your site and got nowhere
Nice staff, clean and fast! Tip these wonderful people, they dont get paid enough and are so sweet!! Thank you ladies!!
After pointing out the cashier gave me an extra $5 change they still forgot my curly fries LOL goodhelp its just hard to find these days
Love their turkey & Swiss sandwich. Person taking my order was very nice. Order was done quickly.
Love Arbys. Not happy with their carry out bags. Was carrying the bag of food when the whole bottom fell out. I lost all the fries and cheese sticks. Glad the sandwiches were wrapped. Next time Ill have them double bag it.
They have a 40 percent off deal going on through tomorrow (7/5/2020). The food was very good and everyone was kind. Service was great and quick once you get through the long line.
The food is always sloppy and that red ranch sauce is disgustingly sweet. With the worker shortage, Im going to re-rate after a few months.
Just opened. Service was fast, correct, hot and fresh. Building is brand new. Traffic pattern into the parking lot and drive through is a little confusing but hopefully it will be less confusing as the novelty of a new restaurant wears off.
First visit. So Arbys newbie. What did we have? 2 for $6 fish sandwiches. Wow! Big piece of what seemed like a real slab of whole fish, not chopped up fish product. That said, too much of a bun and not enough tarter sauce.
The Manager was awesome (wish we had gotten her name) but thier was a slight mix up with our order and she was on it 😊
Food was cold, cashier was not paying attention to taking our order, most workers the mask covered their chin, tables were dirty, tomatoes were not ripe and had no taste
Drive thru was fast, the food was hot and the staff was friendly. The only negative thing I can say is that the people handling the food didnt have a mask on but Id still go back because I LOVE the food there 😁❤
Food was okay, staff was very rude, my motz sticks were thrown in the bag upside down, and the sandwich had almost no sauce on it. No have a good day or anything either, just quickly handed the bag and shut the window
Only day 3 of being open and although busy they are really kicking it into high gear! I ventured off to other menu items tonight - besides the beef and cheddar - and was very pleased. My ONLY complaint (and Im assuming this is jusy because of the weather outside) .... its SUPER COLD inside. Talk about GREAT A/C! Bring a jacket if youre going to eat inside. Lol
Best service, food was fresh and not just slipped together. Go there often and ive had one issue but they fixed it immediately.
After a long day at work and no food, all I wanted was a plain Gyro with medium curly fries...PLAIN GYRO!!! I get home and the GYRO had everything on it and wasnt even the right meat. I live a distance away, so it wasnt like I could just go back. Now Im here tired and hungry. This type of service is why Benton Harbor is losing all its business.
I have never received such poor service! The food took a long time to come and when it finally did, the employees put the fries in a RIPPED bag which proceeded to spill fries everywhere! Instead of offering to make it right or replace the fries, the workers did ABSOLUTELY NOTHING, nor did they apologize!! I am outraged and will not be visiting this establishment again.
Quick service, used multiple coupons, greeted with a smile. Got a small shake for $1, and it was big! Curly fries are also a must.
Just wish they didnt shutdown the lobby at 5pm
Cashier was rude while taking our order, wrote down a completely wrong name, and then yelled at us for not picking up “Garret’s” (The name on that we gave her was “Charlie”) food. We are the third person I’ve heard that happen to. I could understand writing down a name wrong or misspelling it, but getting an attitude and huffing and yelling at us over the counter halfway across the restaurant that our food is ready is not the way to go.
I had a very polite experience with the wait staff. Also food is good.
Theyre still learning the ropes, but most definitely check your orders b4 you leave or go out of the lane for the drive thru. But Im sure that theyll get better.
Great service when you get there. Food was made right. I do check my bags before I go.
Ordered 2 Beef and Cheddars,2regular roast beef and 4 sliders. Got home and only 1 sandwich and 2 sliders.. Wont bein business long if this is how they are.
Incredibly rude customer service here tonight. Between being eyeballed by the rude guy that took our order and being completely ignored by the lady that took my money. Food was mediocre at best. This place will go down hill if they have employees that act like they could care less.
So glad they are back!! Great food & good deals thru coupons & specials. Excellent Staff & Mgt. Thank you & keep up the good work!!
Curly fries, roast beef, and artisan sandwiches! Avoid peak times, or youll be waiting! Only 4 stars because some of the deliciousness is quite pricey.
Amazing service and food!
The food was good. Was disappointed that the shake machine was ALREADY out of order. This a brand new building! Did they put used equipment in it. I think not. They opened exactly one week ago.
Ordered a double roast beef sandwich and the bun was very stale.
The food was awesome cooked just right and still hot when I got it.
Pretty gross had a chunk of cheese and sauce all over the outside of one sandwich. The lady running the cash register was vary rude. Guess the south haven arbys still wins
The customer service here is phenomenal. The quality, of the food, along with the speed and accuracy of the orders is wonderful. I have been very impressed by this team.
Staff is friendly.Always surprised how fast they fill orders. My favorite place to get lunch!!
Nice place and good food.
Food not as good as it was when they were here before, but it was still a nice alternative to burgers. Also, for as crowded as it was, service was fast, and employees were courteous & professional.
The service was spot on every thing was great...but my Fries Were Cold maybe it was a off day. They were fast and friendly.
I had the gyros sandwich with beef. It was larger than I thought. I didnt need to add any sauce since it came with a tasty sauce already on it.
Very bad :( my Sweet friend found a sharp bone or something else in her jalapeno slider and she couldnt eat the rest of it :(
Went there for a breakfast for the first time, very friendly and offered great menu suggestions, they were very accommodating :)
Had one of there wrapped Sandwiches it was Excellent
Awsome.i love Arbys. Especially if i use the coupons from the mail.they got the meats..i just hope Biden doesnt shutdown the beef pipeline. Lol
Good deal for the cost, but with the fries does seem like they need to change oil - bit of an old oil taste.
Nasty food. Order was not right. Got chicken tenders on a sandwich not the chicken breast. Paid $10 for food I could not eat. Will never go back. Went to New York chicken. Smh
I’ve always had great experiences at this Arby’s. During this tough time, they are always polite and hard working.
Got in line for drive though at 4:45 got to the screen to Oder at 457 and Ordered 20$ in food and 2 shakes that should have been 50% off for happy hr but didn’t get them on sale because when I paid it was after 5and they couldn’t make my food right get home and my beef and cheddar has no chese
Waited in line 25 minutes played for my food didnt get all I paid for so was I supposed to get back in line for another 25 minutes to get the rest of my order while the rest of my food got cold....rating....-10
Workers are rude, and cant ever get the orders right. When you tell them whats wrong, they act very bothered about having to fix it. just all around, the worst Arbys.
It was ok....we had sliders but the way they put therm in the bags ..all the cheese slides off into the bottom IOf the box and the sandwich is dry with no condiments
Messed up my order, asked for a Reuben and got a chicken wrap. Curly fries are still great.
No complaints so far. One of the better options for fast food in the area. Location isnt the best but it will do.
I mean they just opened wasnt upset but they only filled my shake like 3/4 the way up and Im just sitting like what ever but the food was good👍
Overall good food,my only suggestion is they should have people friendly cashiers, this girl just had a blank look on her face,not curtious or inviting at all.
Still busy since grand opening , so far they are doing a great job handling all the traffic . Weve had a few mixed up sandwiches but they fixed it right away .
Every time I go there is a lot of cars but they go so fast, the wait isnt long at all
Fast drive thru Glickman and food was warm
Great sandwiches and service. Your opening was what this area needed. Dont have to drive to Niles for a good sandwich.
Very rude... Yelled at because I didn’t know to tell them I had a coupon before ordering...Food was great tho!
New restaurant, so the facilities are nice. The workers were friendly and the food was scrumptious. Stop on in, its a good choice!
Food is great as always. But the wait is usually not worth it.
Women making drinks an other employees not wear mask, but the order was correct an fresh.
The fries were not fresh. I was impressed at how quick I was waited on being that the line was so long and the customer service was good.
Had chicken sandwich with bacon and Swiss it very good. Only problem long drive up line.
Food poisoned/wrong orders/ sticky nasty ketchup packets for weeks/done going here
Well I hate to say but I wasnt happy with the food or the service provided.
Can we have Potato Cakes again, please? 😔
Had to wait 45 minutes then had to pull to the side another 1/2 hour for my fish not a happy customer
Asked for sweet potato waffle fries and they gave me curly fries. I asked for Arbys sauce I received none.
Food was good and although the drive thru line was long, things went rather quickly
Any kind of drink you want and they have it. Fast service and easy parking. Plus I like the neighborhood
They never get your order right. And always forget to put things in bag when going through the drive thru.
Food is great but pricey....would eat there more than once a month if less expensive.
Always busy but you get through the line quickly. Food is the same as all other Arbys.
Busy but served quickly.. Food was hot & tasty. Manager was working right along with staff.
Too long time waiting in the line!The stuff we ordered was very good!
If your food fresh its delicious other than that just alright
Good food and atmosphere for the newer version of the place then the old one. I would go back to it again soon.
Fast service, delicious Greek gyro and the best Andes Mint Chocolate shake Ive ever had!
So far so good. I hope the food is just as fresh and tasty after the place celebrates its 1 year.
Good food and service. Shorted me on my fries a little bit.
Our sandwiches were fresh and well prepared. Delish!
My ex wife works here so ya. But this place has great curly fries
Fast friendly good quality of food and service thats hard to find in Benton Harbor
Great food and service
Pretty good sandwiches here! Staff is great. Very quick and polite.
Love their classic roast beef 😋 👌..
Great as always. Turkey bacon ranch or steak Gyro are my go tos
Food is always ok. Dining in this time. Every table is dirty and theres a homeless guy sleeping in a booth.
The food always looks and sounds better than actual taste. Eh is a good word for Arbys
Just opened so service was a bit slow. This is to be expected. Food was great and service was friendly
It took forever to order. And they forgot my Marineros sauce.
Im vegan and they made me a sandwich without meat. Awesome. Thanks
Loon line at the drive-thu but moved decent for the number of ppl
I like them. They get theyre food out fast but they can work on putting things in the bag.
It was just ok to me. Nothing special. Typical fast food.
Always hot food, mostly speedy service.
Its fast food, better service than McDonalds or burger king though.
Food was cold, called the store and got an oh well attitude.
Very goog
Excellent service. Food was done fast and very polite employees
Not open until 1 am as hours state. Often closed at 9 or 10pm even when hours state open until 11pm or 1am.
The food is good for the price. So far the customer service is Great
Jalapeno sliders are so good! Warning: theyre a bit spicy
Love the shakes
Cant beat 5 classic Arbys roast beast sandwiches for $10!
Food cold
Goes without saying the best thing going lately. Food good and service is great...Welcome to the neighborhood.
Great per usual always great service, best SALTED CARAMEL CHOCOLATE CHIP COOKIES EVER!! Tasha is the absolute best
They went above and beyond to keep us happy. As always wonderful food!
Can’t seem to hear on the speaker. Misheard my order about 10 times. fries were cold!
Food was good. Service was very slow. There was confusion behind the counter.
They had the best petite steak sandwich and they discontinued it!! Not happy.
Love Arbys. So many good things to choose from.
Will not go back to this arbys anymore the food was horrible and not fresh employees did not wash their hands.
Chocolate shakes are lit 🔥🔥🔥👌☀️Try beanpole, then beware of crab 🦀. 🙌Praise the sun
The foods good but the app is not for This Arby’sThe app can’t be used for specials this Arby’s can’t be found.
It was great I like your guyses food a lot dont every lost or I I will be up set
Delicious!! Very fulfilling! Great value and wonderful experience. We will be back !
Great place to dine in at. Great smiles throughout the staff I’ve seen there.
Probably the ONLY place to eat in Benton Harbor that is ran by decent people and quivk service. The only place that I havent had a problem with
So glad we finally got us an Arbys again. Such great food and prices.
Food is just too dry, like I need to dip in water before chewing. Bring good food back.
Cold roast beef this time last time the smoked brisket cold if you like cold then its good but maybe have rotten
Always yummy. Drive thru is very fast!
Long line. Above average drive through wait time but not the worst.
Nice, clean and brand new! Service was fast for the busy lunch time crowd
The drive thru takes a while but food is good
Food was good. Drive thru speed was slow.
Have always loved the roast beef...It is such a delish meat and not fatty at all...
Great customer service despite the fact that an older gentleman in line was an impatient person...and it was 1 pm...a natural time for it to be busy.
On line 24 minutes from beginning till end 3 cars recirel for there food they paid for
Its Arbys - new to our area so great to have that menu available. Horsey sauce!
Fast, accurate and friendly service despite visiting during the very busy lunch hour!
Total reviews rating 4
199 Reviews for Arbys 2023:
Review №1
2022-06-21Second time ordering from here on Grubhub. 1st time was a disaster. Decided to give a second chance, but this time was no better. Food arrived cold. Gyro was over sauced & soggy (photo). French dip sandwich had almost like ground meat & bread was smushed (photo), & au jus dip sauce was forgotten. Only thing seemed to be okay were the drinks & chicken tenders. So disappointing.
Review №2
2022-03-31Why are the order takers so rude?? For my Mac n cheese to be cold each time and they forget something each time they should be more humbled! As I waited for my order today,,, I didnt know this disturbed person had opened the drive thru window and was just standing there staring at me with a disgusted intolerable look on her face. When I tried to hand her my four dollars she wouldnt reach for it and started asking me what did I have and is this money for my order. These are the types of workers that will be mentally capable of working part time for shorter periods of time because they are socially and emotionally immature at this point. So, instead of getting upset I wont go back! By the way, this pic is disgusting. Im not eating this!
Review №3
2022-07-25Customer service at drive through was absolutely horrible. Girls were mocking customers and being very rude. Even rolling their eyes at us. When they messed our order up, my daughter went inside, only for them to tell her.....You get what you get!! I sent in an email to their corporate office only to be blown off. The entire staff needs to be replaced! And maybe corporate needs to go in there and put their foot down!
Review №4
2022-05-02Went thru drive view. Hubby got what he ordered but my order was supposed to be a double beef and cheddar but got a classic. Receipt showed a classic even though I specifically made it clear what was wanted. Drive through operator over talked us and it was a battle to give information.
Review №5
2022-08-09Took a lil long to get our food and wasnt really busy. Saw food put in the food shoot and no one was packing orders. Other than that it was a good environment.
Review №6
2020-11-21Very tasty as always. Fast and friendly as can be. Also still very clean from the looks of everything. I got the number 11 with a large shake and all is as advertised. Thanks for the good service.
Review №7
2022-08-18Wasnt able to order. Fine thru was extremely slow. Had a long telephone conversation in line and it didnt even move for over 10 minutes.
Review №8
2021-10-08I was very, very disappointed. i ordered a buffalo chicken slider and they gave me a chicken nugget on a bun. i have never experienced such unprofessionalism and carelessness. 1/10 recommended.
Review №9
2022-01-30The girl at the speaker was rude. We had trouble hearing each other, and she was very mean and nasty when I asked her to repeat herself. I just drove away and did not order my mozzarella sticks. Arbys food is good, but not worth the mean employees. Teenage brats like her should not be working in customer service.Edit: Thank you Arbys for the make it right coupon. Ive had many bad experiences with this particular restaurant franchise, but thankfully I was able to redeem that coupon without an issue. The employees were kind and my order was perfect. Thank you!!
Review №10
2022-03-03Staff too busy having fun that the food was made sloppily. They came to the window 3 times trying to give me other orders and pay again because of lack of leadership and direction. Missed food in bag didnt even realize til I got home tried to call back and no answer. Disappointing is a understatement. High priced meals that were put together like a toddler made them and missing food with less then professional service.