Arcos Self Storage & Wine - South San Francisco

Address: 1357 San Mateo Ave, South San Francisco, CA 94080, United States
Phone: +1 650-873-2726
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, Credit cards,

Category: Self-storage facility, Mailbox rental service, Moving supply store, Wine storage facility
Rating: 4.8
Site: http://arcosstorage.com/locations/south-san-francisco
Worktime:
DayTime
Monday9:30 AM–6 PM
Tuesday9:30 AM–6 PM
Wednesday9:30 AM–6 PM
Thursday9:30 AM–6 PM
Friday9:30 AM–6 PM
Saturday8:30 AM–5 PM
SundayClosed




Name: R****** G*****
Date: 2024-06-10 19:21:23
Rating: 5
Comment: Well, who knew a storage facility could be this good! First and foremost, their service is stellar, and I mean, they are beyond excellent - event felt sad having to end my lease since I dont need the storage anymore.The facility is clean, ample, bright, easy to get in and out of with the dollys and carts needed to get things in and out. Parking was always available. And it the place was very safe and secure.I will definitely use again when I need either short or long term storage space.

Name: d***** r*****
Date: 2024-06-04 22:14:17
Rating: 5
Comment: Omg the staff is beyond amazing!!They always are extremely helpful!! Thank you!!

Name: J*** C******
Date: 2024-05-31 22:35:09
Rating: 5
Comment: Awesome customer service, Veronica is was so kind!!!
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Name: K****** C****
Date: 2024-05-15 14:12:22
Rating: 5
Comment: The best storage place by far in the Bay area, courteous friendly people

Name: M***** C********
Date: 2024-05-08 00:17:23
Rating: 5
Comment: Great place to store! Clean professional and safe. Plus many bonus gifts and discounts.

Name: J******* P*****
Date: 2024-05-04 17:32:35
Rating: 5
Comment: I really love this storage place, super clean and safe. Very well run facility, Veronica and Julie are great to work with. Kudos!

Name: A***** P******
Date: 2024-04-26 19:48:11
Rating: 5
Comment: Nice place

Name: P******** C*****
Date: 2024-04-26 00:31:19
Rating: 5
Comment: The place is very clean, and the staffs are very nice and helpful. I definitely recommend this place if you want to get a storage space.

Name: Y******* 1*
Date: 2024-04-25 23:42:34
Rating: 5
Comment: Nice clean units, nice great people, ask for Julie for great service. The units dont smell like grandma attic and over all everything is safe.
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Name: P****** H*******
Date: 2024-03-27 19:52:12
Rating: 5
Comment: Julie, Veronica, and Nicole are amazing. Made a move in with an 18 wheeler moving truck a breeze. Made us feel welcome. Spotless place.

Name: M*** M*****
Date: 2024-03-22 18:36:59
Rating: 5
Comment: From my first conversation with Cole, to meeting him in person, he has been nothing but helpful and polite. He offers assistance when asked and is always concerned about the safety and condition of all storage items. Would highly recommend this facility because of Cole.

Name: J**** K******
Date: 2024-03-19 18:30:05
Rating: 5
Comment: The storage space was very suitable and a good deal! I was grateful for the wonderful service from Julie and Veronica who have always been helpful since I first got the storage. The process was smooth going in and moving out too. If anyone is looking for a good place for storage, this would be the place!

Name: S**** C*****
Date: 2024-03-18 18:38:46
Rating: 5
Comment: The best ...safe..clean ..been there over 10 years..Nicole even rocks

Name: K****** C****
Date: 2024-03-15 21:54:26
Rating: 5
Comment: Very kind courteous helpful people in the front office and company great service and a great place to rent a storage I would tell everybody get to it get to that place and rent a storage

Name: S**** E**
Date: 2024-02-26 21:22:11
Rating: 5
Comment: I can not recommend a storage facility more lightly! Great staff, 🔐 facilities and always helpful.

Name: K****** C*****
Date: 2024-02-15 20:34:37
Rating: 5
Comment: Julie and Veronica were extremely friendly and helpful! Fast and amazing service!

Name: R***
Date: 2024-01-13 00:15:07
Rating: 5
Comment: Had the pleasure of working on a door at this location.The ladies in the front office, Julie and Nicole made my job 100 percent easier. Great customer service!

Name: R*** N****
Date: 2023-12-31 17:52:44
Rating: 5
Comment: Wow, what a breath of fresh air!One name, Julie.She will take care of you.I feel like we’re friends and we just met.Clean, safe, and all around a comfortable facility for all your storage needs. They have great offers for the holidays and perks.We were referred and my referral is now a recipient of a gift card.Feel free to use my name 😂.We are so relived with this decision. Happy storing ya’ll!
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Name: M**** D*****
Date: 2023-10-03 19:24:12
Rating: 5
Comment: Very very professional, I love the security there are cameras everywhere and the units are super clean. Staff super friendly.

Name: I***** A******
Date: 2023-08-31 01:08:18
Rating: 5
Comment: Excellent service! I couldn’t be happier with my choice. Julie was great at showing us the options, answering our questions, etc. She is VERY kind and knowledgeable!The place is also very clean, safe and spacious.At the end of the service we even got a welcome gift, which was super thoughtful!Can’t recommend it enough 😁
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Name: E******* T******
Date: 2023-08-15 20:37:29
Rating: 1
Comment: 🤔

Name: K K*****
Date: 2023-06-21 00:39:10
Rating: 5
Comment: Arcos is the nicest storage facility I have ever used. The people in the office are very friendly and helpful and the storage locker was super clean. They had plenty of carts to use to make your move easy as possible. I highly recommend using this facility they are the best.

Name: p******* b***
Date: 2023-05-24 19:24:33
Rating: 5
Comment: I had my Moms household items there for over 6 years. I lived 2 states away and felt the items were kept safe. Isnt that the point?Doesnt hurt that Mr Arco and Julie run a top notch business. Very friendly and courteous. Highly recommend them.

Name: L******** G
Date: 2023-05-11 23:50:37
Rating: 5
Comment: Julie was amazing! She helped find the perfect unit. She gave me a tshirt and candy too. She also speaks English and Spanish, highly recommend!

Name: G**** J*********
Date: 2023-05-10 17:53:13
Rating: 5
Comment: The team at Arco was very helpful when I was dropping off my stuff, Shanidra and a fellow staffer helped me to remove my vehicles rooftop cargo carrier.Likewise, Sabrina was helpful when I called in to get my online account set up. For the price, you can’t beat this service!-Evan B.

Name: G*** K*****
Date: 2023-04-20 23:30:02
Rating: 5
Comment: Had a great experience setting up a storage unit here. Weslei was awesome, and after 5months with this unit I’m a very happy customer.

Name: S*** T****
Date: 2023-04-05 14:59:14
Rating: 5
Comment: Needed to keep many of belongings in storage for a full year - had a great experience with Arco. Its a compliment to say I was able to store my things here and then forget about them, without worrying about security.Shanidra was very helpful getting me set up and answering any questions. Property is very clean and secure - I was able to come back to retrieve things a few times and had no issues my entire stay here. Move out was also very simple - inform them over the phone what day Id be moving out, and remove my lock along with all my things by that time. No need to meet anyone or go when the office is open.

Name: S**** M*****
Date: 2023-03-23 21:34:58
Rating: 1
Comment: I will not rent from them again and do not recommend them to others.(in response to the owner below) --- YES, thats the whole point. I didnt intend to move out if there was no proration.I hadnt given notice or didnt even have a chance to call them to ask about prorationThey canceled and put a lock on my unit 1) without my notifying Arco that I would vacate 2) without advance notice to me -- just received a goodbye emailIm sure they were glad to think they would re-rent a unit I had already paid a month in advance.Just not good business policy - no proration, especially for someone only 2 days into the next month; who puts lock on unit because they think you moved.I said, OK we can close it if you will prorate, but Ill keep it since Im paid in advance almost a month and you wont prorate.

Name: A**** M*****
Date: 2023-03-16 13:26:13
Rating: 5
Comment: This was alot easier to get set up than I realized. Weslei helped me get started,,amazing customer service! He gave me a tour and plenty of his time, considering that he was the only person around that day, I was super impressed. And the gift basket was a nice touch👌

Name: H***** V******
Date: 2023-03-12 13:29:37
Rating: 5
Comment: Wow, to be fairly honest. This is my second storage that I have ever rented before and there was no experience like this one. Simply hands-down to the professionalism, to the hospitality, and to the respect I want to thank the young lady Shanidra. For simply providing me with excellent service like no other, I feel like my money was well invested and respected, never have had ever received a gift basket for renting out anything! Know if this is your first time renting or even you have experience in renting. I definitely recommend booking here at Argo’s Self Storage with “ Shanidra Antoine!!! ”

Name: s***** j*****
Date: 2023-02-16 19:51:12
Rating: 5
Comment: Weslei was super helpful!Good price, Good location, Clean and Sensible Bldg.

Name: B**** J*****
Date: 2023-02-09 20:43:05
Rating: 4
Comment: They are a little higher priced than some of the other places but its a much more secure place than the other places.

Name: M****** j C*****
Date: 2022-11-28 23:45:04
Rating: 5
Comment: Excellent service!! Ask for Weslei he was a lot of help. Thanks!!

Name: n******* s******
Date: 2022-11-04 19:44:48
Rating: 5
Comment: Wesley was of great service!!!

Name: A****** C***
Date: 2022-10-25 21:09:52
Rating: 5
Comment: I needed a last minute storage unit for today and Weslei and the team at Arco’s Storage helped me with so much ease. Recommend this place and the employees here like no other!

Name: K**** B***
Date: 2022-09-13 17:44:13
Rating: 5
Comment: Loved every part of choosing this place and coming here for my storage unit . I was helped by Shanidra Antoine and she was nothing but the absolute best with help sorting me out and finding the absolute best unit that best suits me . Will definitely recommend to others . = )

Name: C****** K***
Date: 2022-08-11 18:32:43
Rating: 5
Comment: Since I wasn’t familiar with the different sizes of storage that would be good for my needs, I knew I needed help.I walked in and was greeted with friendly vibes who seemed more than willing to help me…this was Weslei!Weslei was alone in the office at the time; I told him my confusion on storage sizes so he jumped right and said he’d show me around. He secured the office and off we went!His tour began inside where I got a good sense of sizes and convenience before heading outside. He went on to explain the safety and convenience of the outside too. He explained that it’s all a matter of personal preference between choosing the inside or outside. I could see that they both had easy access and safety. I would have been happy with both. Weslei made it easy for me to make that decision, which I did in the time it took for our tour to end.Thank you Weslei for making the tour fun and informative and for the ease in my choosing the right storage unit for my needs.

Name: P**** M******
Date: 2022-06-11 18:21:38
Rating: 5
Comment: This is hands down the best storage facility in the Bay Area, and I have had a lot if storage units at different places over the years. The facility first: it is secure as hell, no one is getting in my units with the gate security, the millions of cameras everywhere, the structure of my unit which is solid metal with no netting on any side, and the location of the facility itself. The layout of the place is well organized with wide hallways for easy maneuvering even with big furniture. They have lots of hand carts, easy drive-up, and the place is….drum roll please…clean! And well air-conditioned throughout. Now for the staff: they are all of these things and I swear on my children’s lives that this is the truth: courteous, helpful, patient, kind, informative, giving, attentive, and they go above and beyond to help. In every phase of this they have been great- finding the right units, signing me up, letting movers bring stuff in, treating me well when I come to visit, they offer coffee and water as I work through the day in my unit. It’s unreal. They are so wonderful. I recommend this place and these people highly!! Thank you all for your help Arco’s!

Name: W****** S*****
Date: 2022-05-16 20:02:40
Rating: 5
Comment: Very upfront professional people, just talking to his employees. Seems like hes one that takes care of his employees and Im sure they treat him the same. Everyone in all that I have to deal with has always shown me professional services.

Name: L*** B****
Date: 2022-05-07 19:07:29
Rating: 5
Comment: Love this place! Clean! Safe! Reliable! Friendly! Convenient! Communication A+++I’d had a really bad experience with movers and they did not take all the stuff they said they would. I was panicked. Called Arco to find out about storage options. They gave me my options. More than willing to give me a tour of the facility to actually SEE my options. No games. No run around. No hidden fees. Made a really stressful situation just a little better! If you happen to go by, ask for Weslei!! Such a great experience!

Name: M****** D*****
Date: 2022-05-05 18:50:27
Rating: 5
Comment: I just had the best experience setting up a large storage unit here. The staff - Shanidra, Weslei and Jocelyn were incredibly helpful, informative, patient and professional. The facility is extremely clean and security cameras throughout. Really pleased I found this place for my storage needs. Prices are within line of other places nearby but the facility is better kept and secured. Even has wine storage, who knew!

Name: S***** M*******
Date: 2022-05-04 19:21:08
Rating: 5
Comment: We were greeted warmly by Shanidra. She gave us a nice tour of the facility and informed us of everything we needed to know. She was very thorough, pleasant and professional. I definitely recommend storing your belongings here.

Name: A*** R****
Date: 2022-03-26 16:51:08
Rating: 5
Comment: Very clean, climate controlled
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Name: J****** P********
Date: 2022-03-23 00:10:08
Rating: 5
Comment: It was great working with the young lady Shanidra. She was so nice, professional, and had terrific customer service. She explained everything perfectly and made me feel very comfortable. I would refer anyone to this business based on her customer service alone.

Name: m c**
Date: 2021-12-18 21:33:35
Rating: 5
Comment: Shanidra was excellent, friendly and very helpful. Great customer service!

Name: N**** V*******
Date: 2021-12-07 19:42:47
Rating: 5
Comment: Shanidra was great, Awesome customer service 5 stars

Name: O**** A******
Date: 2021-11-21 00:13:01
Rating: 5
Comment: I came looking for a storage unit that I need it and Shanidra Antoine was very professional, helpful and very patient answering all my questions. Thank you for all of your help Shanidra.

Name: A***** A******
Date: 2021-11-21 00:06:51
Rating: 5
Comment: Shoutout to Shanidra!!! I love her customer service, she is so friendly and professional. I spoke to her on the phone and she was very helpful when I met her in person she was delightful. Thank You for for your hard work and friendliness.

Name: M****** F*****
Date: 2021-11-20 00:08:09
Rating: 5
Comment: The 2 guys in morning are great and friendly

Name: R** B******
Date: 2021-11-19 21:17:20
Rating: 5
Comment: I love every interaction with Arcos and wish there was one in every city I work because I would always keep my stuff there! Shanidra was especially helpful today thank you so much!

Name: l**** c******
Date: 2021-10-01 00:34:41
Rating: 5
Comment: Shanidra helped me with setting up my storage!!! She is the best ❤️❤️❤️❤️❤️

Name: R**** T*******
Date: 2021-08-31 22:35:28
Rating: 5
Comment: Seamless experience the agent that helped me Julie was extremely accommodating efficient experienced and knew exactly what she was doing made the process a breeze

Name: R**** C**
Date: 2021-07-28 06:00:52
Rating: 5
Comment: I’ve put my stuff in here for about 10 months. Pretty happy with the place. Easy access, friendly management team and staff, and always quick to respond. Would recommend to anyone who needs to find a storage space.

Name: S****** N****
Date: 2021-07-22 00:47:20
Rating: 5
Comment: Clean, safe & well-lit.

Name: M**** D*** C***
Date: 2021-06-01 02:23:34
Rating: 5
Comment: Arcos staff are the best! They are friendly and knowledgeable and your stored items are safe beyond measure, I have never once had to call them to complain. I had forgotten my passcode at close and there are phone contacts listed on the front of the building, once my lock broke and theres an on-site staff thats there after hours to help you. Also water and coffee are free!

Name: V***** J******
Date: 2021-04-22 21:03:27
Rating: 5
Comment: Julie gives great customer and the other employees their outstanding thats the best place for me.

Name: T** S*******
Date: 2021-04-10 23:59:45
Rating: 1
Comment: I have had a VERY BAD day with Arco Storage in SSF today. I got my second unit in January, 2021. It was located outside the building inside the fence. Yesterday I got a call that the unit had to be moved outside of the fence. I would rather not have it there so I went down to get a new locker.I was told someone would move the stuff from the old to the new. Instead one very nice, hard-working man came by but I helped him as it was too much for one person.As I was signing the paperwork for the second unit, they informed me that I was paying $10 a month for their insurance. When I rented the unit in January, I contacted my insurance agency to send the proof of insurance. When I got home today, I saw the information had indeed been sent in January yet Arco Storage did nothing with it.Nothing has been offered for the inconvenience of changing lockers or overcharging me for insurance.

Name: C****** W********
Date: 2021-04-06 19:04:37
Rating: 5
Comment: I would recommend Arco Self Storage to anyone. The facility was clean and temperature controlled. I did not have to worry about my stuff getting damaged or stollen. We were helped by an employee named Shanidra Antoine. She was amazing from the time we rented till the time we left. She was very knowledgeable, very friendly and helpful. She provided awesome customer service which made everything easy from start to finish.

Name: M****** B****
Date: 2021-03-17 00:04:15
Rating: 5
Comment: Julie and Shanidra are the best! They will assist with setting you up with the perfect storage unit and answer any questions you may have.

Name: L*** A*******
Date: 2021-03-14 01:47:27
Rating: 5
Comment: Quick setup, great customer service. Julie Rossovich made process hassle-free.

Name: A****** P***
Date: 2021-02-26 18:45:14
Rating: 5
Comment: Shanidra antoine was very helpful finding my unit

Name: j**** w*****
Date: 2021-02-15 21:36:36
Rating: 5
Comment: Everyone was super nice and helpful, no waiting list for climate controlled wine storage!Did I mention the staff was super friendly.The whole process was seamless! Can’t wait to fill up my wine storage!

Name: R**** B**** B*******
Date: 2021-01-30 22:54:13
Rating: 5
Comment: Shanidra and Julie really went out of their ways to give us an incredible experience in a definitely trying time. They swiftly handle the paperwork so we could get to the business of storing. Arcos is always my choice when it comes to quality spaces no mold no risk of theft. Its well lit, clean and all around a great place to store your things.

Name: A***** R***
Date: 2021-01-27 19:52:27
Rating: 5
Comment: Ive rented from here a few times, the facility is well maintained and Julie and Shanidra are always super helpful!

Name: S***** G*******
Date: 2021-01-16 23:47:52
Rating: 5
Comment: Great service, thanks.

Name: e***** l*****
Date: 2020-10-02 17:46:07
Rating: 5
Comment: The staff makes sure that you understands the rules. They walk you thru the facility so you can see what you are getting. You are Offered water and a place to sit to collect yourself. Staff was very accommodating!. And best of all the prices are very affordable

Name: N*** B****
Date: 2020-09-04 04:18:50
Rating: 4
Comment: Friendly staff and clean environment.

Name: D***** M*********
Date: 2020-08-29 21:54:30
Rating: 5
Comment: Wonderful storage place here, lovely staff.

Name: W**** T******
Date: 2020-08-28 21:05:38
Rating: 5
Comment: I just discovered Arcos Storage recently and it couldnt have been a better customer service experience! Everyone has been so friendly, accomodating and has had a very no-problem attitude! And the facility itself seems very safe, secure and super clean. I shopped a bit before finding Arcos and was disheartened by the other places I checked out. So happy to have found Arcos!

Name: K**** L**** S***
Date: 2020-08-27 19:50:34
Rating: 5
Comment: Great service from Julie & Shanidra.Thank you!!!

Name: R*** d* G*****
Date: 2020-07-15 11:40:50
Rating: 5
Comment: Clean, secure, and well managed; its a great value for the costs.

Name: N***** P******
Date: 2020-05-04 17:18:16
Rating: 5
Comment: I inquired over the phone and was answered by Wesley. He was super nice and super informative. He didn’t make you feel uncomfortable and was very easy to talk to. Fast forward to the next day. We were helped out by Julie. Her customer service was impeccable as well. The process of renting out a storage unit was simple and fast and easy to understand.If you are ever in a need to get a storage unit! Acro is the place to go. Super clean, friendly people, 24hr security, and reasonable prices.

Name: G**** L**
Date: 2020-04-22 21:28:50
Rating: 5
Comment: Great customer service! Super helpful and just a great clean storage unit to keep your things. Ask for Julie shell help make the process easy.

Name: M*** L*****
Date: 2020-04-05 22:56:46
Rating: 5
Comment: The people here are awesome. They really understand the importance of the service theyre offering their clients - which often is safeguarding our sentimental possessions.I reached out to several storage facilities, and the way they initially responded was a huge part of why I ended up signing up with them. They were prompt in their response, but also not pushy at all in their sales style. Rather, they made it very clear through the entire onboarding process that the most important thing to them was to make sure I was comfortable with storing my belongings with them.Ive now been with them over a year and things have still been very smooth. Julie and Angelo have been very responsive and communicative, so if you store with them please be sure youre the same with them.Highly recommend!

Name: A**** S*******
Date: 2020-03-06 17:39:34
Rating: 5
Comment: Arco self storage was a perfect solution. The facility was clean and hours were more than sufficient. Office was professional and available. Julie specifically was helpful and organized. Very efficient. I would refer them to anyone for storage needs.

Name: M**** D*****
Date: 2020-01-06 20:59:52
Rating: 5
Comment: The Arco team, including Julie, really helped me understand what size made sense and which location would better serve me. I felt like I received very personalized customer service. Thank you, ARCO.

Name: J**** R********
Date: 2020-01-04 18:40:23
Rating: 5
Comment: ARCO has been so AMAZING they were very, very accommodating to my needs and all the staff just so super nice outstanding place and will definitely use them again!!!!

Name: A******** B**********
Date: 2019-12-27 22:33:19
Rating: 5
Comment: Our company has been renting two storage units here for the past few years, and the service has been nothing but stellar! Angelo, Julie and team really go above and beyond to provide excellent customer service. The facility is clean, safe, and the price is fantastic, especially for the level of service they provide. Highly recommend Arcos!

Name: A***** P********
Date: 2019-09-02 17:44:16
Rating: 5
Comment: Moving is never easy, and a few months ago i was faced with finding somewhere to store all of my belongings. Luckily, after speaking with the staff at Arco’s Self Storage a few times I decided that this was the right fit for me. The facility in South Lake Tahoe is clean, nicely set up, and I felt safe and comfortable each time I would go to the location by myself. I personally have stored my belongings with two other storage companies before and this is the one would return to if need be. Angelo with Arco sent a welcome letter and personalized it with a nice note at the top, and each time we spoke on the phone was very kind showing me great customer service. Thanks Arco team!

Name: J**** S****
Date: 2019-01-07 03:15:23
Rating: 5
Comment: Thank you so much to Desiree and Julie of Arco’s Self Storage and Wine Storage at 1357 San Mateo Avenue, South San Francisco, CA 94080. They are very professional, yet attentive to every customer’s wants and needs. I was quite impressed with their thorough knowledge of various storage container measurements and sizes to ensure that you have adequate spacing, proper ventilation, rental procedures and guidelines, accurate billing, easy payment options, helpful and supportive information that gives every customer clarity, peace of mind and ultimately a satisfaction of 24/7/365 access and high-level security. The atmosphere surrounding this facility is immaculate; they are organized like no other storage facility.What’s so fantastic and wonderful about this particular Arco’s Self Storage and Wine Storage is the impeccable service and respect that you receive immediately upon entering the building. It doesn’t seem like you’re family, “You are Family,” not just another customer or number!!! The facility is always well maintained, you personally choose your own storage space based on availability. I will definitely be recommending all of my friends and family to Desiree and Julie of Arco’s Self Storage and Wine Storage at 1357 San Mateo Avenue, South San Francisco, CA 94080. Thanks for everything, “You Ladies Rock!!!”

Name: J*** E******
Date: 2018-09-29 20:15:21
Rating: 5
Comment: I cannot even begin to express how amazing the staff is at Arcos Self Storage in South San Francisco.I was looking for 50+ square feet of storage in the northern Peninsula, and after making several inquiries I found that Arco had by far the best combination of price, location, and security.The staff at Arco is fun, energetic, and downright hilarious. They kindly spent upwards of an hour giving me a tour of the suitable units, all while maintaining a keen attention to my specific needs and discussing the pros and cons of each unit (proximity to accessible entrances, whether/ moisture/temperature considerations, and so on).I ended up with a larger climate controlled unit at a good rate. Looking forward to interacting with this great staff again!

Name: Y*** V******
Date: 2018-08-11 17:42:58
Rating: 5
Comment: The service is outstanding. Needed to leave my vehicle stored for a month and the service was affordable and professional my car was even washed on my return. Those ladies are awesome!

Name: T**** D
Date: 2018-07-10 15:30:28
Rating: 3
Comment: I would say for the most part this place is great. The only problem is we are on the top floor and have a vent right above our unit. Well more than 3 occasions wevd had water come into our unit. Well everytime it rains i have to check our unit. How theyve resolved it is by putting a plastic tarp but not as thick as tarp. they also have told us someone fixed it from the top. Well after again a few times, water damage finally did its thing and ruined some items. Reporting it and sending images to them of the damage, nothing. We were told the higher ups would see our images and nothings. THis has been weeks. I dont have time to not only check my unit every time it rains but i also dont have time for follow ups. I have a tv stand that now has a split leg i will have to get rid of since the split is in the front leg. Other items were damages but not too concerned. They did at one point replace photo albums since boxes that were cardboard did get really wet and needed to be replaced. But i wish i would have been there to see that. not sure how bad the damage was at that point so not sure if any photos were tossed from damage or not bc they replaced it on their own. We did allow them to have a key to check as well when it rained. Just disappointed that no follow up was made re the tv stand and other stuff, after sending pictures. I mean a discount on the storage unit would be nice too.

Name: P** P**
Date: 2018-04-08 05:06:44
Rating: 5
Comment: Clean and good security. The ladies at the front desk made signing up and closing my account easy. Their always smiling, have a good sense of humor!

Name: S**** J****
Date: 2017-10-21 18:19:10
Rating: 5
Comment: BEST STORAGE YOU CAN ASK FOR !!!Arcos Storage feels like family, The location, price, security and customer service all 5 STAR, all around a GREAT PLACE with GREAT PEOPLE! !!!!!

Name: L*** M*****
Date: 2017-02-15 18:35:07
Rating: 5
Comment: Staff is super nice, the units and facility are all clean.

Name: v******* o******
Date: 2017-02-14 01:26:58
Rating: 5
Comment: My experience has been wonderful. The staff is friendly and informative. Location is convenient. Available time of entry is great. Price is excellent for the space. I recommend this company to anyone who wants to feel that there belongings are safe and secure and are treated with the best customer service available.

Name: M***** I*******
Date: 2016-06-29 22:56:37
Rating: 5
Comment: Weve had an amazing experience with Arcos. Ive rented storages before, and its always been a pain, so Im really happy I found this one. Its family owned and it shows that they care.

Name: T**** B*****
Date: 2016-05-26 22:17:10
Rating: 5
Comment: Very friendly, probably the best place I encountered in San Francisco honestly, and their storage units are very spacious. Also access is able to be done earlier and later than their hours of availability.

Name: J**** G****
Date: 2016-05-26 20:41:09
Rating: 5
Comment: Super nice people. Unit is very clean and secure. Almost makes moving enjoyable. Almost.

Name: L******* H********
Date: 2016-05-26 19:40:48
Rating: 5
Comment: Julie, Desiree, and Thomas are exceptional people! All of my questions were answered while they described their services over the phone and they were very personable once I decided to pay Arcos Storage a visit. I would recommend and use Arcos Storage again and again!

Name: M*** C*******
Date: 2016-05-26 00:53:48
Rating: 5
Comment: Arco Self Storage is a first class operation. From start to finish they made it easy for me to rent storage. Desiree was very friendly/professional on the phone (even waited for me as I was coming right before close) and suggested a storage unit that works for me based on what I am trying to store. I would recommend them to anyone looking for storage in the area!

Name: E*** M*****
Date: 2015-07-07 20:34:16
Rating: 5
Comment: I have never used a vehicle storage service before, but I have to believe this is one of the best.I went overseas for 6 months and was able to drop off a loaded vehicle, see it safely stored, go directly to the airport, and do the reverse when I returned.I returned on a public holiday and they provided a safe way to get access to the vehicle even though all their staff was away.Vehicle was washed, battery charged, and ready to go. I could have hit the road immediately.Very pleased with Arco.