Ascension at Home in Grand Blanc

Review №1

2021-09-20

My mother’s last month was spent suffering in pain and confusion. The nurses had stopped coming 1 month before she passed. The last nurse when we called her pleading said she was busy with other patients and come as soon as she could. She never showed up and never called to see what my mother’s condition was. My brother called the agency several times and waited on hold to nobody answering. Palative care? Whatever.

Review №2

2016-10-06

Very poor. Not enough social worker to help family with transition of family member with dementia. I will tell the doctor not to refer this company to other patients. Since they are under staffed. No excuse! I know there are alot of degrees individuals that are working as sales clerk because they are not hired due to bureaucratic policies. People who dont know anything about talking care of patients. Patients need to be seen soon after discharge. Not 2 or3 weeks after.

Review №3

2019-08-05

There’s a reason this company has such a low rating. We lucked out with an amazing nurse, and that is the ONLY reason we are still with them. Otherwise I would be firing this company and going with another. The substitute nurses have been sub par...each rushing the job and acting like they’d rather be somewhere else. One had a bad attitude the second she stepped into our home-offering a sarcastic comment the moment she walked through the door. No compassion there. Our experience with their so-called 24/7 line has been a joke. We were told at the onset to call the line if we had any problems and a nurse would be able to walk us through any PICC line or wound vac issues. Twice we’ve needed to contact them; both times leaving a message with their answering service. First time, we received no return call. Second time we got a call back 6 hours later! When you’re dealing with sick, vulnerable and scared patients who are relying on your medical expertise, this is completely unacceptable!! Two of my husband’s doctors even tried calling this company since we weren’t getting a response and the doctors never got a call back either. There are several other issues as well, but the bottom line is...if given the choice, do not use this company.

Review №4

2017-12-20

We have been waiting 5 days and despite pleading and phone calls, I have yet been unsuccessful in getting any morphine for my Mother who is in her last days of hospice. She can no longer swallow and desperately needs the concentrated morphine that only hospice can provide. Phone calls go unreturned. I begged for a social worker visit--nothing. I finally had to purchase other supplies myself--bed pads, gloves but I cannot obtain the morphine myself. This is the worst medical care experience I have ever come across. For my first hospice experience, this has been a nightmare. Their incompetence is cruel--hospice patients like my Mother dont have the luxury of time. I only gave one star because the web site would not allow me to give zero.

Review №5

2022-06-11

Never felt so unsafe and not valued as a patient from the ER to hospital stay to home care it is ridiculous the bad way I was treated

Review №6

2019-02-22

I have come to realize that this company is a professional bluffing facility,, the care my mother received while in their care seemingly was very good, until they used up her hospice insurance when her assessments did not qualify her for hospice care,, when her insurance was all used up they sent her home, now that she is home, I personally care for her, it has been four days now that she has been home and reverance has not even called to my knowlage to check on her, they sent her home with bedsores, (caused by not turning her in bed often enough) sores under her breast, and a hurt sholder,my mom tells me they only changed her briefs once a day.. As her caregiver I have noticed that she has no control over her bowel movements, and needs to be checked and changed hourly, that was never even discussed we me by reverance, I feel that this place is one of the biggest insurance fraud offenders possible,, they say they are under staffed and I think that is bull sh** . when they were charging moms insurance 7000.00 every five days, I also feel that the state needs to pay unannounced visits to this facility, and I say that for what I witnessed while visiting my mother, if you chose to admit your loved one to this facility you need to pay close attention to them. Do not leave the room when they come in to supposedly administer care to your loved one. If their rating scale had a negative five star rating it still would not be low enough..

Review №7

2017-07-05

Would not reccomend, if you want to know why, read on. My father was diagnosied with matastised melanoma and referred to hospice care about 18 months ago. The very first meeting with these people was confused and discombobulated. The social worker and nurse were supposed to both come but apparently they got their schedules crossed and werent sure what each other was doing. The social worker remained absent for much of the time, however, the nurse was around to earn my fathers trust which is a difficult task when it comes to someone caring for him. Then she unapologetically disappeared without even a word, and when we did get in contact her, we were simply told her shift got changed as if it was no big deal. To people assisting there loved one with a terminal illness and to the person dealing with this themselves, this is a big deal. In his last few days the social worker was non existent and we had no set nurse. The ones who did come out were impersonal and seemed to be simply checking off a to do list instead of really caring for my dad. I believe his last couple of days could have been less painful for him had these people been more present and not dropped the ball. I wont go into the details but lets just say they were aware of issues thst they chose not to deal with. Issues that if that had dealt with, he could have been more comfortable. I have heard stories of hospice being there for the dying person ad their family. This place wont give you that. You will get your medicine but you wont get your support which is necessary. This is why I can not to be them any good rating.

Review №8

2021-01-28

I will be very blunt. I am a overly critical jaided retired critical care medic. My nurse I work with is more than I could have hoped for. In a world filled with the lowest scum of healthcare she has stepped up and been the vision of competence and compassion. Her knowledge skill and attitude is just above any standard I could have hoped for.I love you guys.Love the parragoddessPlease reach out to me as I’d like to give my nurse the credit she’s do

Review №9

2018-03-19

They really dont care about anyone. They spend all their time coming up with ways to not help you. I was released from the hospital 3 1/2 weeks ago. The hospital said it was setup for them to come out right after I got home. I call them and they say I have to have Dr orders to see them. Didnt the hospital not send Doctor s orders? Apparently that wasnt good enough. They tell me To go to my primary care to get a referral. I manage to get into my primary care Dr 2 weeks after being released from the hospital. She put in a referral.. So then I spend another week trying to get Reverance to come out. Finally after another 8 days someone comes out. All they did was sign me up to their program. So another 3 days have passed and no one comes out. I get told that I have to see an infectus disease Dr. Apparently my primary care was not good enough. So this appointment is 4 weeks after being released from the hospital. I have venus status ulcers on my legs below the knees down to my feet. They get infected easily. I have been in the hospital 6 times in the last 13 months. So i have bandages on my legs that have been there for over 10 days. I have no bandage supplies to put on myself. These bandages are supposed to be changed daily. So my legs stink-- badly. My family cant stand Being in the house with me. Not just the same room but the same house.!!!! I have been self medicating with some antibiotics that I had left from another infection. Its just enough to keep me from being seriously sick. I cant do this any more. I just want to give up all together. God I stink.

Review №10

2017-08-03

***PLEASE READ*** If i could leave a review with negative stars i would. RNs were in nothing but a rush to leave. My family waited for hours for someone to show up, the nurse showed up before a request was even sent for a BED! The nurses were RUDE and COMPLETELY UNSYMPATHETIC. My family was left with nothing but questions and a pamphlet off symptoms my mother already had, incase we have any questions.Please go elsewhere with your loved one. No one deserves the nightmare we went though with this TERRIBLE Company.