Kerbside pickup
Yes
AT&T Store in Battle Creek
Categories
Location on the map
Battle Creek, Calhoun County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Payments
Debit cards
Yes
Phone: +1 269-979-1598
Site: https://www.att.com/stores/michi...
Site: https://www.att.com/stores/michi...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (170)
I would like to thank Dayne and the other gentleman in helping me with my mom’s phone issue they went above and beyond they’re an asset all people in customer service should have this calm demeanor, understanding, and willingness to assist others….the willingness to care makes a better customer service rep….thank you a million times over….
Mario is a great employee! He helped me upgrade my phone and answered all my questions. ATT is always great!
I was helped right away and they were very welcoming and listened very well to our situation we were facing. As well as the person had a lot of patience and was happy to help!
This location never disappoints. Jason is always informative and helpful with anything our family needs. Thanks for the great customer service!
I am very impressed with aire. She worked really hard to get phones to transfer. Will refer friends to deal with her.. thank you so much
Spencer was amazing. Patient kind and understanding. I left today with a new phone and am confident in using it!
I would love to give them ten stars but can only do five! Literal life savers !!!! Ur the best battle creek store
Spencer at the Battle Creek, MI store was very professional & courteous. He took excellent care of us & resolved all of our issues. We left the store very satisfied & even got a free item with the promotional deal he informed us about. Im happy to be apart of the AT&T family thanks for your help 💯💯💯💯💯
Mario is a great sale associate. Highly recommend to work with him if you visit this location
I went there to pay my monthly bill and and was surprised to hear that the kiosk was actually working since it hadnt been since last November, after going through all of the security questions and promptes to then find out that it did not take cash.. This was a total waste of time the kiosk should be able to handle all types of transactions! Employees are very friendly and knowledgeable.
The service was fast and professional,Aire was a pleasure and was knowledgeable I would recommend visiting for your phone,cable or internet needs.
Mario was a huge help with all the changes and adds to my account. Would recommend working with Mario to anyone.
Mario was helpful, honest and informative. I would ask for him again. He was also patient.
Aaron was a great service guy to deal with he got my phone done very quick!
Mario did an excellent job of explaining and getting us set up with internet and everything else.
We got new iPhones and Mario dealt with us in a friendly and timely manner.
Mario was awesome!!!! I definitely recommend you guys go in if you need any help with your service.
Spencer did a great job transferring lines and explaining any discounts available. Thanks!!
Theresa is fantastic! Thank you for being so patient and helping me with my new phone.
The salesman was not very knowledgeable and did not try to up-sell me with a case or anything when I asked about that he said because we dont have any and when I tried to have him fix an issue for me he said I had to call customer service and customer service told me I had to go into a store!! So 3 visits and 5 phone calls and still no resolution!!
Aireonna was funny and friendly made getting a new phone a fun experience (;
Mario is a awsome person to work with. Go Blue!
Awsome service provided by Spencer would definitely come to this stores location over and over!
Very friendly staff, they were very helpful!
Mario was great helped get me together with what I needed
Mario was very polite an helpful! Thk u
Cybertron approves Mario excellent customer service!
Mario was awsome! Keep it up
Spencer was extremely helpful and answered my questions throughly!
Young man was very polite and helpfulI purchased a new phone
Mario, ur the best I love my new phone!
Did a great job! Very friendly
Outstanding. The manager Teresa stayed 30 minutes after the store closed just to try and get my voice mail working with the call center who couldnt figure it out for over a year. But the store manager was successful. Thank you Teresa. You were brilliant.
Aire was very friendly and a great help!
I refer Mario every time…S/O jack!
Everyone has been very helpful and knowledgeable
She’s an excellent employee - Aire
Horrible experience!!! The lady that sold me my phone would not even speak to me. I tried to ask questions and no response. She mumbled and was rude the entire experience. BTW I spent $900.00 I actually went to Walmart where they made the test call, to see if my phone worked. Helped me with everything I needed for my phone. Worst service I have ever had. I will not ever recommend the b drive store to anyone.
Staff was very friendly, knowledgeable, and helpful! Would highly recommend this store for all of your AT&T!Scott was our rep and did an excellent job!My fiancee had an issue with her iPhone and they helped try to fix it. It was unfixable unfortunately but they helped her fill out the insurance information to get a replacement. Once the replacement arrived they helped get it switched over with all her information and media.
I went to the store to get the new iPhone 12.... Aaron was more the helpful and made the transition easy. I am very satisfied how I was treated, Aaron’s courteous, friendliness and treatment was top notch.
We worked with a very awesome representative for about a week to figure out getting our business plan setup with just the right options for us and we hit a few snags in the store when we finally made the transition to AT&T but they worked with us and got everything taken care of right away could not ask for better customer service!
We were in and out in under an hour with a new phone completely set up and transferred over from an old phone. Rasean (Sean) Robinson helped us out and did an amazing job. He wasn’t pushy and walked us through different options. I walked into the store stressed about having to get a new phone, completely exhausted and overwhelmed before we even started and Sean quickly set my mind at ease. He was easy to work with and patient when I took forever to make up my mind. Highly recommend!
Mario and his manager went over and above.
I had the best experience Ive ever had at a cellular service store!! The trick is, Go in the morning!! And ask for Jeremy!! Best experience EVER!!! Everyone was extremely nice as well.
Mario was amazing and very helpful!
MarioExcellent and friendly service.
Spencer my sales rep was very helpful, patient and knowledgeable.Got me in and out quickly
Spencer did a great job Spencer did a great job
Mario was very helpful and fast!
Mario did a awesome job!
I just want to say how impressed we are with the service at this AT&T store. We drove over 30 miles one way three separate times within a week to settle our phone upgrades. Both Nick and Sean (x2) were great to work with. When trying to deal with the Kalamazoo AT&T store on Westnedge they were not willing to help us in any way. We highly recommend this AT&T Battle Creek store. Thank you to all who helped us!
I had a AT&T hot spot- Netgear system i used for internet from my home for 3 years. Was very pleased. Cost me $98.00 per month with unlimited,service. AT&T would throttle it down when i went over 50gbts per month untill Covid. Then no more throttling. Hot spot worked great. I think much better then verison. Very satisfied with AT&T other then my last payment. I canceled them because i got a better cheaper service. My last payment i had to pay cash do to cancelling, they would not accept my credit card. Makes no sense to me. But over all AT&T worked for me very well. In East Leroy, Mich area. Sincerely, David Anthony.
We switched to AT&T from Verizon a little over a year ago and the service we have gotten from the people here is really what makes the difference. Every time we have an issue they help us out and fix whatever needs fixing. super nice, friendly and they tried to make it so you dont have to wait 72 hours to see a rep.
Scott was great. He took great care of us, checking in with us even while working with another costumer. Very happy and will.come back to the store anytime I need something.
Best experience ever with a service provider! Between the manager Steve and my sales rep Erica I was beyond impressed! They took the time to help me all the way through the process which was daunting. I would recommend going to this At&t store even if its further away. Amazing service and attitude!!
My family and I usually try to go in the morning, and weve never had an issue with a wait. Weve been an AT&T customer and have going here for years. We recently upgraded our phones and dealt with Jason. He suggested a different plan that made more sense for us, sold us new phones, and got everything switched over painlessly. He was polite, friendly and had a great sense of humor.
Mario did a great job
Terrible experience. Waited 25 minutes just to buy a couple of pop sockets and had them in my hand asked a couple associates if they could just ring it up so I could leave as everyone else was setting up new phones or service I just needed literally 1 minute to get rung up. Needless to say it never happened so I left what I was going to buy and left after 3 other people left before me and I went next door to Verizon and they were even busier but they were smart enough to know they could ring me up and get me in and it while setting someone else up for service. No stars for this place.
It might be a good place. We walked in and waited for half an hour to discuss internet. I understand it was busy, and it was a Sunday, but I have worked in telecommunications sales for several years, myself. We were not even greeted the entire time we were there. I cant speak to how good or bad the service is, but I know I didnt feel welcome there, not in the least. We left and I can just speak to AT&T customer service on the phone to get my service installed.
Mario was awesome and the coolest!
Ok to pay your bill, I prefer Sams Club for my ATT products.
They did a great job helping set up a new line as well as helping me with getting a new smart watch. I greatly appreciate the help and they are always really nice
I have purchased 4 phones over the years from this store and have nothing but wonderful experiences with every customer service person who has helped me. Every one was over the top professional and extra helpful. I will always use this store for my at&t purchases.
Mario and the manager were fantastic!!
Aire was so helpful and great!!!
We went to AT&T on Beckley and worked with Erica. She had such great customer service and helped us replace our broken screen protectors. I would definitely recommend!
Sales associate was very polite and professional. Purchased chargers which they had in stock.
My experience with this at&t was by far the best ever.... The manager was courteous polite and very personable he made my experience amazing I will definitely only he dealing with this store and referring everyone to this store.... 10 thumbs up😁😁😁😁✌✌✌✌✌
Dont try to use a unlocked phone they mailed us free phones, and dont try changing the sim card it will lock your account.
Walk in experience was horrible, employees seems clueless, also I had a real basic question I asked over the phone and the store employee seemed totally clueless. Where the hell do they hire these people. Could not even answer a simple question over the phone. I try my best to stay clear from this store. Anytime I have needs I will drive to the Kalamazoo store where the employees have better knowledge, hell Ill even go to Best Buy before dealing with these people at this location. Bottom line in my humble opinion, THIS BATTLE CREEK LOCATION JUST PLAIN SUCKS and they seriously need to re-train some of their employees.
I love AT&T. Love the internet, love the price, love the convenience of it. I pay my bill online. When I first signed up on the Beckley Rd AT&T , I was impressed with how I was treated. I went back to Beckley Rd AT&T to just simple switch my internet from one apartment to another, what I got was an online number to call, (because apparently I didn’t qualify for direct TV, which wasn’t why I came into the store)I was led to the door with the online number and told to have a nice day, confused about what just happened, I went home called the number, frustratedbecause for one I had a hard time understanding the guy, but we got through it and I’m set up not only for my internet to be switched but he added universe TV for only 25.00 dollars moreBeckley Rd store really needs to pull it together and listen to what the customer is saying and provide them with what they came in for, and if they qualify for more then great, but 1st handle the situation at hand. I’m still blown away with how this gal treated me and how she tried to make me feel, for something I didn’t even ask for
Mario is a superb salesman
Jason was an excellent help assisting my 85 year old mom in buying her very first iphone! Thumbs up to Jason & the store manager, Scott!!
Switched carrier as AT & T offered more options at a better price than current provider
Theresa the manager was the best!
Mario did EXCELLENT!
It is a great store, dont have to wait long and if I can recommend someone go see Kevin Brumfield!! Great person and sales consultant
Brought in my unlocked Verizon S4 to connect to my existing AT&T account, and after many attempts to get the data side working the employee gave up and told me that it wasnt possible. When I got home I googled the problem and found a 30second solution on youtube and was able to get it going myself. These people dont know squat. Today I called because the S4 ended up in the lake and I wanted to move the service back to the old phone, but they hung up on me 4 times in a row. Their phone rang around 6 times each time then they pick it up and immediately hang up on me. I guess you cant expect much from poorly paid reps.
Mario seems cool
So helpful and I was surprised how easy it business went. I want there for hours like I expected
I am puzzled to read so many poor reviews about them. My store rep Brandon took care of everything for me even when I made a mistake and ordered the wrong service. I called Brandon the next day told him that I made a mistake, he corrected everything and made sure that I had the correct service. Thanks Brandon!
The staff at this store are knowledgeable and very helpful. We have been going here for years and are satisfied every visit!
This place has the best customer service so much better than taking to someone on the phone you go in they are more than happy to help we hooked up satellite tv and internet they did just about everything for the hook up they even showed us some new speakers no pressure to buy very good experience
Ive been in the store several times with issues that they have solved. All the employees Ive dealt with lateley have been knowlegable and courtious. Great Service!Chuck
Great experience, wonderful customer service, knowledgeable and friendly.
I worked with Erica and she was great. Was able to get my lines taken care of no problem.
This place is awesome. The staff is friendly and very knowledgable. They will get you in and out in no time. Even when theyre busy.
Great service! Didnt have to wait and got what I needed right away. Even held the door for me on the way out.
Outstanding service outstanding atmosphere should of check att out a long time ago your manager is out standing and really knowledgeable my 2 visits were outstanding
Good customer service
Mario was great!!
Mario is the best!!
Scott was very helpful and extremely knowledgeable. We had a better experience than expected
Spencer was awesome
Very patient and attentive staff. Great signal from AT&T so far. Super excited to switch to them!
Mario was great
Sean went beyond and above HIGHLY RECOMMEND..Extremely patient...Best service ever thank u
Was lied to about transfers. Called main office and said that some just does minum to get business.
Jim was great with helping us get my stuff working and staying synced.
The manager was extremely helpful. He has a great knowledge base.
Awesome and patient
Difficult getting what I wanted, instead of what the representative wanted me to get. Will try a different att location.
Employees were rude and didnt have any of the phones that we wanted. Tried to sell us a more expensive version.
My husband and I worked with Sean and he was wonderful! So helpful!
Dayonne was very help and Pleasant to talk with thank again for her help
The gentleman that helped me wasVery helpful and a nice young man.
Waited for over an hour after being placed on a list just to get skipped over, then the sales staff tried push me to buy something that I wasnt even interested.
Mario
Good service.
Erica was the best. Knowledgeable and friendly
They person who usually greets you at the door is slow rude and lazy.
I visited today. Received excellent service.
Helpful, polite, and funny staff.
Very kind and personable.
Great service if my Mobily works as advertised
Waited too long to be waited on. One guy was in the bathroom for more than 5 minutes!
Really good service, at times long wait.
Quick, efficient service. Cozy atmosphere.
Always helpful! They go above and beyond!
SEAN IS A STAFF MEMBER that goes the extra mile to help customers
Super helpful, friendly and efficient staff!
Great customer service love it!!!
NEED HELP.1 PERSON HELPING PEOPLE. AN WAIT 4 ..1/2HR.
They were extremely helpful.
At&t is the devil. Wished I had a Verizon phone.
Good service clean store
Store was so helpful!
Fast service. Always helpful
Bad reception ur probably at&t
Service is horrible where we live
Very helpful and respectful
Very pleasant employees
Polite helpful staff.
Salesman was nice
Very helpful employees
Great service!
Good customer service
Awesome
Very helpful place
Nice
Not very helpful
Very helpful
The best of the best!
Very expensive
You have to the dude with
Phone store
Fantastic!
Mario James ExceptionalService and knowledge
Mario was very personable and helpful. Read my needs very well
Mario was great! Very friendly and informative!
Theresa… was very friendly and very helpful! I appreciate her help!
I had a great time at AT&T they are very knowledgeable with phone and fixed my phone for me
Theresa is a great help and was able to help us understand our phone. Great patiences with us folks!
Theresa was wonderful and very friendly. She welcomed us as we walked in the store and was quick and efficient in addressing our concern in a very professional manner. ***** experience!
Aire was very helpful and has a beautiful smile
Wonderful, very patient and knowledgeable!
It was a good experience had no trouble and had fast service
Very poor service. We walked in there and no one acknowledged or answered us when we asked for help after waiting for over 50 minutes. Zero stars if possible. Extremely Unprofessional.
Add some of the Spencer did an awesome job
I waited in the store for over almost an hour just to pay my bill for my phone there was two guys working one guy came out of the back room to help and all he did was stocked the sidewalls with merchandise ignoring the people that were waiting I had three people ahead of me and there were four people behind me and he never made an effort to help the people I think this is very rude if you have this problem then maybe you ought to contact people and see how they feel about it and I told the guy that finally when he waited on me that this wasnt right one guy after he got done waiting on some people he went in the back room and came out with a sunglasses and a bag and left also this is not a way to run a business
Total reviews rating 4.3
170 Reviews for AT&T Store 2023:
Review №1
2022-08-16Very easy in and out hassle free experience. (Mario J) handle my order very professionally he answered any questioned I had right on the spot. I was on my lunch in a hurry and he had put everything together in such a quick and efficient manor I was rather impressed in how fast he got me out the door and that everything was correct. Very nice service at att store here
Review №2
2022-08-21Very, very positive review for this store! We were helped by Nathan who could not have been more polite, professional and helpful! His customer service was phenomenal! Very traumatic to have to replace a phone , but he made the process go so smoothly we couldn’t believe it! I would definitely come back here just for his customer service alone!
Review №3
2022-08-19Jason was amazingly helpful and I would HIGHLY recommend him and AT&T! Couldnt be happier with our switch to ATT (and leaving Verizon!) Jason was incredibly patient and helped us through all of our questions. We kept going back and forth and he was nice and calm. Definitely a professional. Not only that, but our bill WITH a new phone bill is less than our old phone bill. We made the right switch.
Review №4
2022-08-19Aire was quick to offer us a hello, then listened to our needs and helped us. She was patient and thorough. The next time we come back, we’ll be hoping to work with her. Excellent knowledge and a pleasant experience.
Review №5
2022-08-20Went to AT&T to upgrade my phone. Met Mario, the young man/rep that helped me. Excellent customer service, knows all the products and was a great example for AT&T! Would highly recommend him if you have any phone/internet questions or would like to switch or upgrade. Thank you, Mario!
Review №6
2022-08-02Mario was fantastic. He flawlessly helped me return my service to AT&T from Verizon. After four months of Verizon, I forgot how easy it is to get business done in the AT&T store. Thanks Mario. #AT&Tforever.
Review №7
2022-08-05Came in thinking I was about to spend an hour figuring out my problem. The manager and one of the associates had my problem fixed in three minutes. Effective and efficient, not to mention highly professional and polite. Thank B drive AT&T! No I dont work there or know someone that does. This is a real review.
Review №8
2022-06-24Great customer service and super knowledgeable! The young man that helped me went above and beyond to straightened out a complicated situation. I couldnt have asked for a better experience.
Review №9
2022-08-04I was helped by Aaron today and he did an amazing job! He went over every option I could take. I am very pleased with my new phone!
Review №10
2022-08-06Theresa was fantastic. Super knowledgeable and we were able to be in and out without any Hassel. Highly recommend her if you have any questions.