Kerbside pickup
Yes
AT&T Store in Farmington
Categories
Location on the map
Farmington, Oakland County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 248-301-6111
Site: https://www.att.com/stores/michi...
Site: https://www.att.com/stores/michi...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:Closed
AT&T Store in other cities:
Comments (101)
Had a fantastic experience working with Abdul and his team ! They were very helpful in providing us with all the possible discounts, including ones that werent advertised in the store. We were given a very clear explanation of all our charges (upfront and recurring). They also offered us great combo protection packages to get our phones fully setup. Id very highly recommend this store to anyone !
Abdul is awesome! Very knowledgeable and helpful. He made suggestions that would best suit us each personally. Abdul assisted us in transferring data from older phones to our new phones. What stands out most about Abdul is his care and patience. Great job! And thank you. We will recommend our friends and family visit your store for sure.
Devon was exceedingly wonderful. He spent hours with myself and my parents setting up our new phones after some difficulties. He was exceptionally patient and friendly. He answered all of our questions and made the process as smooth as possible. Definitely recommend him if you’re heading to this location!
Rhyan was great to work with and worked out all the little details that come with 4 phones and internet and Christmas. Thanks Rhyan! (Brian was great too)
Chuck was very helpful in helping me quickly, easily navigate into equipping my home with internet capability. Painless purchase of a basic product and an installation appointment for the next day. Sweet!
I am a new customer just porting my service from Sprint. The transition and installation of my new phone was perfect. The integrated sales expert Abdul B. was very professional and helpful in all aspects of my new phone including help with new case. I will definitely recommend this young man to my friends and family.
Recently switched from Verizon and the customer service was excellent while visiting this AT&T location. Mark worked with us to ensure we were getting the best deal possible that AT&T was offering at the time and pulled through. He went above and beyond with opening the store on his off day, going to another store to get us another phone to make the deal happen, and ensure that everything was backed up to our new phones from our old ones before we left. He was very honest with us throughout the process and made getting a phone pain free.
I went in because my iPhone unexpectedly crapped out on me. When I walked in there was no other customers which was a huge relief. The man working was excited to help me and looked up my insurance plan. I ended up upgrading to an XR and he was very helpful as I weighed my options, even staying another 15-20 minutes past close. He applied my screen protector (though you should be sure to know there are liquid glass and then actual glass screen protectors). One of the managers came in at the end and he was super friendly as well! Overall, it was a really positive experience, especially because phone stores are usually not.
Went into this story yesterday to get an idea of what my bill might be if I switched from the other carrier. Moe was awesome to work with. He took care of me and we switched everything over, including porting numbers. Thanks Moe! So glad you could help us out. Very professional. Highly recommend this store on 12 Mile and Farmington Rd. Ask for Moe.
Came in looking for a good phone and great service. Troy and Jamel gave me great service and exactly what I was looking for!I was having such a hard time with my other phone and they made it so easy. I was having such a rough day and these gentlemen turned it all around. I now can do what I need to on a phone.Thank you!
The AT&T associate was very friendly, courteous, knowledgeable and informative with the all of the products and services AT&T provides to its customer and she made the visit very PLEASANT AND WORTHY to be a Satisfied Customer being the end Result. Great Job!👍👍👍(Kelsey R.)
Experience was not as I had hoped. Was given wrong promotion which ended up costing me money, stress, and huge headaches.I paid dearly in restocking fees with phone and accessory returns from their mistake. It was ahard lesson. I returned to Verizon after one week (was even advised to by 2 AT&T Customer Service Reps during calls to try to clear issues up). Yes, Devin did offer to “fix it” and change my promotion to a lesser one, however, after the hours, calls and aggravation created, I just wanted to be out in the 14 day window.
Devin was super helpful! I came in because I couldn’t get my new iPhone to work and he was very knowledgeable, patient and professional! I would definitely recommend this location based on his customer service alone. Thank you, Devin! I’ll be back anytime I need assistance!
Mell did a very good job. He was very attentive and we are really happy with his excellent service. (Did the review from his phone because I don’t want to get hacked) 😁 THANKS MELL!
I was stressed out while transferring my service from sprint and this guy named Abid helped me out, Great customer service. I can see you going way up in ranks. Wishing you all the best.
Jermell gets 10 stars from me if i could!!! Went through my account, found ways to save me money, and got me a better phone for cheaper than I was paying previously. The way he takes his time with customers screams for a raise! Go see him!
Ryan and Brian are always a joy to see in this store!
I have had the best experience possible because of Devin. I came into this store after going to several AT&T store asking for help to and no one would help me but Devin. He listened to all of my concerns and went beyond the call I’d service. Thank you so much Devin!
Had to purchase new phone, at 12 mile farming rd att store, and salesman Caleb F was fantastic! So helpful, and patience. I would highly recommend! !
Abdul B was as professional as could be. He sat down and explained each process one step at a time precisely. Walked out with a cheaper plan and upgraded phone. Completely satisfied with experience and encourage others to experience the same.
My experience with AT&T was extremely great thanks to the professionalism by Devin hes very knowledgeable, and answered all of my questions respectfully.If your interested in AT&T services I highly recommend Devin for his excellent costumer service!!!
Moe provided great service. He explained the features differences between the phone I had and the phone I selected. He was honest about not being able to fix the issue with my phone that had streaks.Great experience.
Previous store couldnt transfer my data. That was 6 mile and Northville are the worst. Came here and my information transferred in 3 minutes. Wow. Great service and went beyond what waa expected, the man got me a discount through my insurance. Highly recommend this store to anyne
Chuck was very helpful and pleasant! He helped me trade in my iPhone X for an iPhone 12 Pro Max.
Ryan, the manager was really nice and helpful. Fixed my problem very quickly.
Moe and Erin We’re absolutely great they gave me excellent service and really took their time to help me make the best choices possible for my phone. I will definitely be heading back there when I need anything else.
Going to any phone store can be trying and leave you wishing you had had a tooth pulled. Though it took some time, it take time to set up two phones a watch and save tons of money on TV internet and phone services. The team at this store was on point when it came to knowing how to care for a long time customer. I have spent hours on the phone and owed more money, so it was a breathe of fresh air to talk to someone face to face and feel like I mattered. Maddy Jamal’s and Fontaine are rockstars!!!!!Sitting here as my data transfers from my old phone to my new phone, watching the three of them work with each customers gives me hope that customer serbvice is not dead in todays day and age. Hearing how they are caring for an elderly lady who is asking many questions that most people would breeze over is amazingly beautiful and heart warming. Making sure she is cared for and explaining why AT&T would want to give a new customer a $100 visa gift card is something I hope someone does for me when I get a little slower to understand an ever changing fast past world.These three need to be praised and lifted up on a national level!!!! The very best in the business 100%!!!!!!
I came in here on a Friday, a few weeks back expecting for there to be a wait, but I was helped immediately. The guys were so nice, and helped me transfer all of my data from my old phone to my new one, after the store up the street told me it couldnt be done. This is now my go-to At&t store!
I enjoyed my experience here with Devin, he was so nice and professional. He was busy but still spoke and asked what I needed help with you, and assist me very well. Thank you!!
Caleb was awesome helping us out getting a new tablet! Will definitely be back for future purchases!
I am a senior and I really appreciate Caleb being very patient and helping me with everything. He is very helpful. I learned a lot.
Jermell has outstanding customer service and got me a great deal on a new phone! Highly appreciated and highly recommended. You’re the man Jermell!
Excellent job by Jermell. Helped me create space on my phone and download all the business apps I needed badly! So kind, patient and helpful!
Caleb was awesome. Very helpful and informative. Will definitely be back to upgrade with him
Sean was very helpful and attentive to questions and concerns about my new iPhone. Great customer service and well done Sean!
Walked in company messed on my bill was taking over 200 over. I walked to the store Devin helped me out he tried his best walked out with lower payment then expected and new deals!!
Abdul and his team were awesome- they not only answered all our queries to the point but also took initiative to take us through the best offers and ended up getting us incredible discounts.
He was so amazing.He was polite and knew what to do .I was so disappointed with Att long hold times and no help.After coming into this store I will stay with ATT as long as he works here.Thank you Sean
Abdul was wonderful in assisting me with correcting an error from another at&t store! He also has great music playing while waiting!
My first bill was so confusing and Abdul took his time making sure everything was straightened out even though I did not sign up at this location. Thank you Abdul, I highly recommend you
One of the worst experiences I have had in quite sometime. I will never go back to this, and as a long time AT&T customer, I am switching carriers, as the overall customer service with AT&T has declined greatly!
Jermell was excellent! He was very helpful, patient, and genuine. Highly recommend!
Went in for 2 phones. Chuck was very knowledgeable and kind. Would recommend his service
This man Jermell is a legend!!! Thousand star customer service , the looks, and finds a way to save money for us every time we come in
Moe and Jasmine were extremely helpful and nice as ever. They got me in and out quick and with exactly what I needed.
This is a wonderful store. Anthony and Alonzo are extremely helpful and knowledgeable of their product. They are both polite and professional. I will definitely return to this location.
Devin had Awesome customer service , helped me and my family out both days that we came into the store.
Sean was extrememly helpful, and didnt push additional product. just very honest and resolved my problem in a few seconds
Devin is awesome! Great customer serviceHe answered all my questions I would highly recommend him to anyone
Went to att Farmington hills location,met Jermell and he was very professional.He knows his job,He solved all my phone issues, !
I was in a pickle with my phone and I could not pay my bill. Abdul took time to ensure I was a satisfied customer. Thank you
Great customer service! Ask for Devin if you go- his service was exceptional!
Great guys!! Helped me get my tablet and phone cleaned up after grandson downloaded a bunch of negative things.
Ryan was very helpful, and knowledgeable, and pleasant
Sean was extremely friendly, helpful and professional! Great place w great customer service!
Jermell is the man! He helps me in a matter of seconds every time I come in! Go to this store!!!!
Waited for 15 minutes in the shop but the sales person didnt even take notice of me. Left the shop and was not able to complete the work!
The lady was at the store on 9/15 evening tried to send me over her friend store to make some money out of my pocket although i have insurance on my phone.
Moe and Erin were helpful when my daughter needed a new phone. I will go there again!!
Abdul was so so helpful and answered all our questions . He went above and beyond for us.
Great staff. Helped me to fix the issues with a new phone and even save me money
Came in with my wife and did not remember any of our old phone passwords or anything. Abdul help us with new phones and was special to us
The experiences that we’ve had has been wonderful. Very nice man
Thank you very much Abdul for your help and assistance setting up my familys phones
My daughter told me to come here and I was very pleased with service and professionalism
Chuck was pretty cool and patient with us
You are extremely helpful and very honest with the choices that I have. You explained very well. Thank you abdul
I have a individual plan. I like how its not a contract yet still has its flexibility for me to work with
To mAnny people asking for handouts makes me feel uncomfortable shopping here
Enjoyed the time working with Moe and Martin. Theyve got it down
Excellent and very informative. Will be back many times thank you Abdul
Thank you Abdul for your kind and accurate advice. regards John D Kraus
Great place. Great staff. Thanks for the service sid!
Caleb was so helpful and friendly!
Google says closes at 8pm and store closes at 7pm.Worst customer service.These guyz hate customer.
Not a safe area was eating lunch next door after buying a phone here and almost got hit by a car
Nothing but Farmington lowest outside begging hard working people for money
Great services!! Great management! Very helpful and knowledgeable!
Sean has really good customer service
Very good service from sean, thanks!
Friendly, Attentive, and Knowledgeable! Well worth the visit.
Thank you. Jamel was great
Great good customer services 👍🏽
Great really helpful employees
The best customer service in the area
Very knowledgeable, and nice personality,
Perfect job to these guys
Exceptional young man
Ghetto
Ghetto location
Love abdul
Total reviews rating 4.6
101 Reviews for AT&T Store 2023:
Review №1
2022-07-30The new manager, Alyssa, has been incredibly helpful and has truly gone above and beyond. When she took over the store, she inherited an ongoing issue I had related to my bill, and she not only immediately addressed it with AT & T, she followed up multiple times with me to update me on the process. I will definitely be returning to this store in the future for my cell phone needs.
Review №2
2022-08-02I want to Rave about the store Manager Alyssa. She has been extraordinarily helpful repeatedly. She is excellent at multitasking and everyone is satisfied when they leave due to her grace and expediency with each persons needs.She is a very valuable employee!Carol
Review №3
2022-03-07I am an authorized user on my grandmothers ATT account. When I placed the order online for in store pick up I was greeted by one of the employees. The employee refused to upgrade my phone because I wasnt the owner of the account. Every upgrade I have been able to pick up my phone.This was an upgrade and not a new order. According to online, authorized users are able to upgrade and pick up their phone. I had to go out of my way to find another ATT store to upgrade my phone. He offered to look at stores in ANN ARBOR. Which is roughly a hour drive. He then lied and said he had no more blue iPhone when it stated online that there were two available. He was nosey about why I wanted to update my phone so bad Because its the phone I ORDERED and drove out of my way to PICK UP! Id recommend you to go to the ATT on Orchard lake. Plus this store smells like FISH!
Review №4
2022-03-31Ryan is absolutely fantastic! He explained everything very thoroughly and made sure to get me the best deals!
Review №5
2021-12-21Had an great experience with AT&T in getting a new line. Mr.Ryan did a fantastic job in explaining us the terms and conditions. Having representatives like Ryan would definitely help new international customers like me in understanding things. 5/5
Review №6
2022-01-01Marcus is the gentleman that helped me and he did an excellent job! He really hooked me up and made me feel comfortable with my purchases. Love this location and the staff!
Review №7
2022-03-31I was sent to this location by Theo from the Waterford store when Waterford didnt have a phone in stock, Ryan was great to work with and very personable as well!
Review №8
2021-12-16Even though we werent able to resolve the issue, the store manager was very helpful and responsive to questions. I had brought my 10 year old daughter with me, and he was great with her questions and non sequiters as well. Will definitely go back to this store the next time I need help or a new device.
Review №9
2021-04-25OUTSTANDING service at this AA&T store! From the minute I entered (fully expecting the usual phone store torture) I was instantly greeted by James and Charles and they proceeded to listen, find out what I needed and give me my options and the best deal they could find for a new phone and lower cost plan! I’d honestly give them TEN stars and can’t recommend this location any more for an EXCEPTIONAL experience! Go there today and tell them ‘Mary Carleton sent you’ as you won’t be sorry! Bravo James and Charles you’ve don’t AT&T beyond proud! They’re lucky to have you both working for and representing them! I’ll definitely be back and send others your way! THANK YOU!!Mary Carleton
Review №10
2021-07-26I appreciate the staff and especially Brian for his help in assisting me while I was inpatient! And worried about my phone technical issues. Polite abs helped me even though he said they only sales.