Kerbside pickup
Yes
AT&T Store in New Hudson
Categories
Location on the map
New Hudson, Oakland County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 248-446-3222
Site: https://www.att.com/stores/michi...
Site: https://www.att.com/stores/michi...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:Closed
AT&T Store in other cities:
Comments (145)
Great store! Helped me order a new phone for an upgrade and set it up when it came in. Very nice staff
Management and staff provided a great experience in switching carriers. Helped picked a plan that is comparable or better from what I currently have. Explained step by step what would show up on the bill. Basically, answered all my concerns with switching over. When coming back for help with transferring the phones they were happy to help. This team was great with resolving my questions/problems.
Great service and very knowledgeable. Thank you for the help branden
Thank you Brandon for a nice smooth and easy fix that Samsung messed up. Ill be back as soon as I can.
Went in for help with my phone and glad I did. Forrest helped me with the whole process and did a great job. Definitely will be going there from now on!
Thank you for the set up on my new phone autumn dear.
Thanks for the new phone Branden. The switch from Verizon couldnt have been easier!
I had the absolute BEST experience I’ve ever had at any phone store today! Ethan And Kyle were extremely helpful with getting me into a new phone. Everything I asked for was received and more. I have a fantastic new phone and case that I love! It is so nice to have quality customer service! I will definitely recommend this location and these two gentlemen specifically to everyone I know. Their employer should feel very happy to have them on their team! Thanks guys!
Great service Forrest was helpful andbtook care of all of our issues. Beyond nice. Will be back to this store again.
Amazing staff with wonderful service. I was treated like family there. I highly recommed anyone who needs a new phone or is in the market for TV and internet come here. You will be treated right.
Amazing service. Forrest was very helpful and patient. Went out of his way to fix a couple problems we had. Great service
Went in there to have them switch over a phone for my Dad. Branden was absolutely fantastic! He knew exactly where was doing and had the best customer service skills!! Him and Gus are definitely the guys to see here!!
Honestly the best experience I have ever had at an phone store. Won’t be going any where else. Came in because my phone went through the washing machine and I needed a phone. I thought they were going to stick it to me on the price since I had no room to negotiate since they knew I needed a phone immediately. The exact opposite! The manager Brayden was the most helpful phone sales man on the planet and got us the best possible deal he could find. Overall a great experience and ATT should be really proud of the customer service this store produces for them!
Ethan provided me with exceptional customer service and was able to answer any question that I had for him regarding my daughter’s cell phone.Back to AT&T New Hudson yesterday to get new phones for me and my daughter. Store manager Branden was outstanding in getting us set up with our new i-phones. Branden took the time to review my data plan to make sure I was getting the best value for my buck. Really appreciate the effort and time in doing that for me. Great store!!!
Came into the New Hudson AT&T store last week and Drew was super helpful and ordered us the phone we needed because it was out of stock. Received our new phone in the mail and brought it in to the store today to be sure we set it up properly and David was awesome, as well! Walked us through every step and helped us learn along the way. Excellent customer service!
Hey I dont normally give 5 stars but will today. These guys did a great job. Even though we mostly knew what we wanted for phone replacements they took the time to look to see if there were any incentives / deals, they made sure everything was set up and all phones worked before we left the store. They were friendly and profession and never once pushed for up sells. They did let us know what was available but did it in a non-pushy way. Keep up the good work guys! The new phones are fantastic.
On June 19th I came into this store to upgrade my iPhone 8 Plus. I was assisted by David. He was very friendly and helpful. He told me that that was a promotion for turning in my current phone. That I would receive $10.00 off for 30 months of my payment plan. I chose to upgrade to an iPhone 11 Pro Max because of this promotion. I was told by David that I would receive a package in the mail from AT&T to mail back my old phone. I told David that the store has always taken my old phone in the past. He told me that they no longer do this. I also expressed that I have had issues in the past when it came to promotions like this. He told me not to worry. Two weeks went by and I received nothing. I called the store and the was told they would look into it and call me back. No one ever called back. This time I called AT&T customer service. The rep I spoke to told me that the store never even requested the return package and that she would get one out to me. I finally received it and mailed my old iPhone 8 Plus back. It was received to the mailing address on July 27th. On August 14th I receive a gift card in the mail for $29.70. I knew that AT&T was trying to tell me that was for the phone I turned in. I called customer service again and after an hour was transferred to a department that was closed. On August 18th I called customer service again and was told that only the store manager could fix the promotion issue. So I called the store again. Spoke to Kendall, she told me that the store manager Branden was on vacation. She sent him an email and copied me on it. By Friday August 28th I had not heard back from Branden so I emailed him myself. By Tuesday September 1st I still had not heard from anyone so I emailed again and then ended up calling. Branden was in, he told me that according to my account I had turned in a broken iPhone 6 which was completely false. I mailed back on iPhone * Plus in great condition. Even David at the store comment on how new my phone still looked. Branden basically told me that there was nothing that he could do for me and that I had to call the loyalty department. There wasnt even let me try this or I can maybe do that It seems like everyone at AT&T just wants to blame the other person and pass the buck without helping the customer. As a manager I am positive there is something that he could do, like calling in himself and getting this straightened out. So now I call the loyalty department and after an hour on the phone I was still not taken care of. They told me that it didnt look like I even mailed a phone back. So which is it I mailed a broken phone back that I do not even own or I didnt at all? Either way the customer service at this store and at AT&T is literally a zero. No calls back, no follow up, nothing. I am far beyond frustrated and disappointed. I have been with this company for 25 years and this is how they treat customers? No one wants to help, no one want to resolve this and go the extra mile for the customer. All I want is the promotion I was promised by David. It is really that simple. Take your business elsewhere and when I mean elsewhere I mean another carrier all together. I have filed a complaint with the Better Business Bureau prior to this review and after this I am looking into filing with the Attorney General. I am feed up with lies and very poor customer service. If I could give zero stars I would.
Hi. I am a small business owner, and one of our team members, who is my mom, lives near the New Hudson store. This store, and Dave especially, has been so helpful, patient, and informative. Dave even helped make suggestions to reduce our bill significantly. Many thanks. Great customer service. Much appreciated.
We had a very positive experience with the AT&T store team in New Hudson, MI! I really liked Dave’s supportive management style, Nathan went out of his way to get a specific cell phone for my Mother from another store for us, & Ethan was exceedingly patient in explaining the use of Mom’s new cell to her + loading her contacts & speed dial as well; Thank you very much to each of them!
Manager is terrible and lazy would not set up a phone due to me not buying through their location and him receiving commission terrible business and lazy manager go else were.
Customer service is a priority at this AT&T center. The store manager, David, is pleasant and professional. His attention and adjustment to my billing issues convinced me that he cares about his customers concerns and most beneficial phone usage, and I left with a lower monthly fee!bill.
Came in with my daughter we both had a delightful experience thanks to Branden. In the furure, when making any purchases I would love to work with him again. Branden was very understanding of the questions when I ask.
Forrest has been fantastic. Thanknyou for ordering and setting up my device
If you have to chose which AT&T store to go to, New Hudson should be the one. Store manager David, and staff, are excellent. Our business has been using this location since day 1 and we are never disappointed. We recently took them about 8 devices for upgrading. Not only did they switch all of our stuff from the old devices to new, they made sure we received any discounts and promotions without asking. Thanks guys!
Kyle and Dave took extra time to go over the new phones and plans with us. They also were able to to save us money on the new plans and phones. Also learned about the first responders plan. They totally helped us with everything and all my crazy questions. Thank you for everything and for taking the extra time to help out! Ill be back for sure. Thank you!
Stopped in the store to pay my cell phone bill and wanted to see why it was over $200 each month for a single line. Kyle and Dave pulled my account up and immediately noticed that I had been paying double the amount I should have. After dealing with AT&T corporate for a short period of time they were able to get my monthly payment cut in half AND my account credited for the 2years I had been overpaying! Definitely will be going back when adding a line or getting new phones!
Thank you very much !!! Kyle M. helped to make good come from a frustrating event ! I had spent numerous hours on the phone with att tech support and had several different Sim cards mailed to me, None of which worked ! Kyle helped point us in the right direction and gave us great advice on a great deal for a iPhone 6s! We are very appreciative of all the wonderful help he provided!!!!
Went into the store for a simple screen replacement. Shortly into my visit I was sneezed on and im pretty sure the manager was trying to fart on my hand. Awful smell and experience. The manager needs to stop passing gas before he spreads covid.
Fantastic experience at the store, manager knowledgeable helpful and friendly! Would definitely recommend going here if you have any issues/concerns or want to upgrade 😃
DO NOT EVER GO TO THIS STORE. They will lie to your face, they will have you mail your old phone in for their trade in promos rather than handling it themselves (which goes against their own corporate policy) and they will not help you with any problems. Ive spent 12+ hours on the phone with corporate and theyre also looking into the practices of this particular New Hudson location calling it truly baffling and shady to say the least I have filed a complaint with Better Business Bureau, and am willing to do whatever it takes to make sure this doesnt happen to anyone else.
Just to let you know, I had a wonderful , very useful experience in New Hudson store with Ethan & David. They were extremely helpful, & would definitely return, if I could get them to help me. They both deserve, raises. Thank You.
Great customer service! Immediate help and clear communication on setting up a new line and changing plans!
Ethan and Drew are amazing! Such a dynamic duo! They were super nice and helpful! They answered all my questions! Definitely will be going there for all my phone needs!
Came in for an upgrade and ended up doing that and saving money on my bill, thanks so much Kayla for taking the extra time to help me out! I’m going to make sure I tell people to come here from now on
Came in to switch service from Verizon and the staff at the New Hudson store was AWESOME! My bill lowered over 1/2 and got more!!!
Branden was super chill. Came in needed a new phone and he went right to work. helped me with every question I asked. 10/10 would recommend
My family and I really had a great experience switching our service to AT&T. Thanks for helping us get everything we needed!
Don and Kyle repeatly impress us with their problem solving skills. This was the 3rd location we visited trying to solve problems that were about to send us to another provider. They also are kind and respectful to those of us with limited technology knowledge and gray hair. Thank you gentlemen, we continue to be AT&T bundle customers because of you.
At first I didnt like going into cell phone stores but now I stop by and visit because it was such a great experience. Thanks to Kyle he made it a very easy and fast experience I have never had. I would recommend this store to anyone as they are good at helping you with all youe products and needs.
You want good service? Go to this AT&T store & ask for Nick Wolff or David Stewart. Best phone service Ive ever had. I hope they get paid well. I hope there boss sees this.They were great & should be kept on staff at any cost. Thanks guys u made things easy.best of luck. S.
Great service! Ryan helped us out and was fast and efficient!
We have always had good service at this store but unfortunately things have changed. From the moment we walked in the person who waited on us, Kyle, seemed apathetic and put out. When trying to discuss adding an SD card to my phone I had to ask him Are you having difficulty paying attention to us? TWICE! Repeatedly he kept turning to watch the basketball game that was on the TV at the back of the store instead of interacting with his customers. Half way through our time there my husband had to lean in toward his face saying I have a question for you, in order to regain his attention. He didnt seem to want to explain things and we found out later what he was telling us was incorrect. If there was a manager on site, he didnt seem concerned about the difficulty we were having with his employee. We were so frustrated we left and drove to Brighton to a different AT&T store. (Kyle if you are reading this, you dont have to do multiple clicks in settings to access photos you store on an SD card. They can be made available in one touch through your gallery like any other photos) . Hats off to Brandy at our new AT&T store in Brighton for her patience and for solving my phone issues.
Kyle was very helpful. He didnt try to sell me anything I didnt want! Yay! I was dreading buying a new phone but he made it painless and uncomplicated. Whats not to like?😊
My husband called in with questions about his account yesterday. The representative answered by saying DUDE, i have 5 people in line, Im not going to be able to help you with that right now. Pretty unprofessional considering we have both been with AT&T for 12 years.
Don and Kyle were very helpful in solving my phone issue and went out of there way to make sure I got the right color and size. I recommend this location to anyone looking for a phone or tv services. They are very helpful in answering all of your questions and concerns and are there for you when you need them.
I had a difficult time doing a claim on a lost phone. I went to the store in New Hudson and the manager David went above and beyond to help me complete the claim. He is a real asset to the company.
My husband and I went to AT&T New Hudson MI to buy two iphones. Both David & Ethan was so very helpful. Very professional, knowledgeable with the product. I would recommend this store.
Thank youBrandon for the phone and set up I appreciate you
This is by far the best store in the area. Staff was very helpful and spent hours making sure I understood everything. Had no problems or wait. They are very professional and helpful. Ask for Kyle if hes not there ask for Dave.
Absolutely great experience thank you very much
My wifes iPhone was not getting network signal all of a sudden and the sim card simply stopped working. we went to this store and Ethan the salesman over there was very helpful and helped us by replacing the sim card free of charge. Prompt customer service.
Our Sales persons name was Joe and very friendly and helpful. Would work with him again anytime. His bosses name is Joe also and I witnessed him do a very nice thing for a elderly person. He told her she would not like or use a smart phone and to stick with her flip phone after one of the other sales people had tried to sell her a smart phone. All she wanted to do wss make phone calls. She left happy with a new flip phone.
Thank you for your great service!
I just wanted to say a quick, special thanks to Mary Yaldoo, (Store Manager). Thank you for encouraging me to make the right decision with my situation. I will DEFINITELY be up soon for iPhone 6. This was the best customer service I have encountered in a long time.Respectfully,Shannon Mooney
Kyle and Dave went out of their way to find the last phone available in the company and I really appreciate it. The service was very good. Kyle explained my new phone in a way I can understand.
I called and spoke to Dave about missing a power cord to my apartments wi-fi. Although they didn’t have the item he went above and beyond to locate it and get me the specs of what I needed. I can’t say enough about Dave’s customer service!!!!!!
Fantastic customer service. Detail orientated, one on one. He knew about the upcoming sales and was able to make a recommendation. I had a great experience!
Thank you for the new phone autumn.
Eric H. and David were extremely helpful with a lost phone situation. I walked in and they immediately saved the day for me (a non-techy elder). When I have a problem, I go right to this location and always get friendly and helpful staff. Thank you! Millennials keep slayin...LOL
Ethan did a great job. He helped set up my new Iphone 11, including transferring all my info over from the old phone.
I have been to this store a couple times and had a great experience. They took good care of me and explained everything so that I understood it. Keep up the good work!
Very helpful reps. Super fast and friendly service. Great selection of phones and accessories in a clean modern store. Easy to access of I-96 and convenient to other shopping. A great experience overall.
Very pleasant experience with Kyle and David. highly recommend them they helped me get a new phone at a better price with a better service!
Branden was very polite, informative, and fast. Appreciate his knowledge and help in getting me my new device. Thank you
Ethan was very helpful in setting up a new phone and transferring info over. Ethan also stayed way after closing to get the process completed and correct.
Warning: make sure you read the contract you are signing before leaving this store because your sales rep may not be entirely clear on what youre signing. I was informed about a promotion that involves getting a brand new iPad mini 2 with the purchase of a new iPhone 7 for $50. I said yes with intention of selling it, which I told the sales rep at the store, his name is Joe. I sold the iPad, as I said in the store and intended to do from the beginning, and went to the ATT store to cancel it and turns out the iPad mini 2 is on a data contract for 2 years and I cant cancel the line. Furthermore, I was told the extra line would be $10 a month when in fact it is an extra $40 a month for unlimited data plan I am on and wasnt even told the iPad mini would have a phone number. I hope this information protects others from going through the same dishonest service that I had to experience.
Excellent customer service. Kyle and Ethan went out of their way to make sure my mom was taken care of. Please reach out them for any help or new account!
Thank you for the new phone and set up Brandon
Ethan was very helpful getting my service moved from Sprint. The manager helped me make sure I was getting the best plan for my budget.
Ethan was awesome and helped and hooked me and my best friend when we came in to get a upgrade thanks again
The manager Joe was extremely rude, confrontational and aggressive. Elena the salesperson was much more helpful and pleasant. However, I will probably not visit this store again because of the managers poor customer service.
I needed to upgrade my phone, and this was the easiest experience Ive ever had with this. They were very helpful, I got exactly what I needed, and Im very glad I chose this store.
Thank you branden for the great experience and finding away to save money. Well see you soon hun!
This is the only store I ever go to. The staff is very helpful. They got on the phone with the company that made my case and got them to send a new one. They don’t just give a number to call, they take the time to help you solve the problem.
Great service. Helped me setup my account and got me a great phone and plan that works for my family and job. Thank you!!!
The guys were great put in the time to get me set up and make sure everything was going to go before I left! Thank you Ethan and Dave.
Thank you Jessie for helping me set up my new phone. I can’t wait to work with you again.
Kyle was great,very helpful. It was a great experience. My sister said shell be coming from Tennessee to get his help.
Joe is awesome! AT&T is an excellent cable provider. They have good rates and great packages. Go see Joe today!!
Thanks for the great phone
Great customer service and helpful advice. The staff saved his a couple hundred dollars by knowing which promotions to apply.
Thank you for the set up and accessories
Good experience at the store. Justin is knowledgeable and easy to deal with. Convinced this ATT store is probably the best Ive been to.
Good customer service, knowledgeable staff, great selection. Thanks Branden for a good experience.
Very friendly and very helpful
Ethan and David were very helpful and patient with me. They did a great job.
Everytime I come in I have a good experience and understand what’s going on. I love coming to this store ask for Kyle, Don or Ethan.
If you need AT&T help the Lyon store is the place to go! These guys know what they are doing especially Drew
Thank you forrestfothe easy set up
Horrible Customer service! Management is poor which reflects the rest of staff. They are Not a corporate store, so they just sell non At&t warranty items. RUN, RUN far away from this joke of a store.
Horrible nothing but problems with my bill and the package they switched me to without authorization.
They were very helpful! They were able to take me right away and help me with my needs. Very professional.
Thank you Branden for easy set and and assistance
Really seem to know what they are talking about. Very friendly. Would recommend people to go here
Very helpful and knowledgeable. Helped show me how I could save some cash. A good experience.
Everyone there seemed very friendly. Ron handled the questions and did a great job. very satisfied.
The staff was amazing and very helpful in setting up my new watch.
Thank you for your help
Thank you for the service.
Was in there yesterday and received GREAT service by the Manager Brendon. Thank you for all your help!!
David was very helpful when it came to replacing my phone screen.
Thanks Branden for making my transfer to my new phone work
Great customer service. Got in and out in a decent amount of time.Very professional!
Super helpful, some of the nicest guys you’ll meet.
Worst service ever. They pointedly said I should go to a corporate store because they wouldnt make any money helping me. Never go here.
Ethan and Dave were awesome ! Helped me out a lot !
Great clean store. Friendly knowledgeable staff. Extremely helpful!
Best service I’ve ever had at a ATT store
Kayla and Ryan were awesome!!!
Poor customer service. You are better served by calling ATT directly. Dont waste your time here.
Kyle did a great job helping me!
Great and fast. Thank you
Great and quick service. Best store around.
Ethan and Drew were extremely helpful!!
Incredible service thank you gus!
Great communication and customer service!
Best face to face service in recent memory!
Ethan and Drew were extremely helpful!
Great AT&T store, never had an issue here.
Ethan was an absolute great person!!!!
The crew at this location takes good care of its customers!
Very helpful with new phone setup.
Very great and fast service.
David helped me he was very good!!!!
Not a corporate store. Better service.
Lazy not expect them to help you do anything on line for you !!
Nice service
Very helpful and informative service!!
Ethan was very helpful
Really helpful staff!
He did grate job
Great customer service
Meh
Great service
Friendly, in the morning.
Total reviews rating 4.6
145 Reviews for AT&T Store 2023:
Review №1
2022-05-03Great customer service! I was impressed with the kindness and helpfulness of the staff. They answered all my questions and satisfied my needs. Will be recommending to friends and family
Review №2
2021-12-07I will never go back into this store. Initially they were very helpful in helping me upgrade my phone plan and order a new phone. When my phone arrived, I decided I wanted a different color. I called and asked the best way to do that. The new phone was in all the original packaging, never opened. They said I can mail it in, can’t return it at the store, and there is a $55 restock fee. None of that made sense to me. When I called the 1-800 number, they said the store should be able to return it and there shouldn’t be a restock fee if it’s unopened. I called the store back and they were far from helpful. They stated I can buy a different case if I don’t like the color and that it’s Apple’s policy once the phone is sold they can’t return it because it cannot be resold and it will be trash if I return it. Made no sense due to the chip shortage that they would throw away a brand new untouched phone. I ended up calling the Novi store and they were so helpful, returned the phone for me and ordered me the one I wanted, no restock fee because the phone was unopened (BTW the At&t website states “no restock fee for unopened Apple phones”). Also they informed me the New Hudson store added a fifth number to my account after they stated numerous times they were not doing that and basically were charging us more for that. I was told at the initial purchase of the phone there would be a return slip in the box so I could return my current phone and there was not. The 1-800 number said the store would be able to help me with that and they were clearly just unwilling to help with anything. The New Hudson store is practicing poor business habits, resulting in scamming people and unhappy customers. They are giving At&t a bad image and they are unwilling to work with people, in addition to not knowing company policies and giving out false information. No wonder it’s always empty in there when I have gone in. I would not suggest anyone shops in the New Hudson location if they want an easy and honest process.
Review №3
2022-04-06Thank you for the transfer and set up of my s22 Mr Henderson. I appreciate your time, patience, and knowledge on the matter. My wife will be in soon for her transfer.
Review №4
2022-04-02Brandon was terrific. So sweet and kind in showing me my new phone. Some I might not even use. Laugh out loud
Review №5
2022-05-03This store has the most polite employees ever!!! I had no idea how too fix a glitch on my phone and one of the employees worked with me and helped me fix my problem
Review №6
2022-04-23Fantastic experience as usual. Best customer service I’ve ever had. Thank Branden for everything
Review №7
2021-12-10Amazing customer service!! Very impressed with how kind and helpful the staff were in helping me find what fits me best. They took their time to answer my questions and made it a very easy process. Would recommend this place to anyone in the area
Review №8
2021-12-09The staff at this location have always made sure I have a great experience. They helped me order the new iPhone and lower my bill. I will definitely be recommending this store to my friends and family!
Review №9
2021-12-14The New Hudson team was great! Very knowledgeable about all products. Forrest was a big help. I would highly recommend this location for any electronic questions.
Review №10
2021-09-13This location will give you amazing customer service and Kayla is very professional. I just switched from Verizon and she not only saved me money but she also educated me on the new phone that I bought and she put me on the best plan for me! Thank you so much, I HIGHLY recommend going here and seeing her