AT&T Store in Rochester
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Rochester, Oakland County, Michigan, US
Site: https://www.att.com/stores/michi...
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
AT&T Store in other cities:
I just want to give a shoutout to this store. I was extremely well taken care of in the store. Ryan helped me with accessories and make sure my time was Valued. I come to this location above all others. The good service is nothing shy of excellent. I will be bad as always.
9.16.21 I had come in to switch phone services and get a new phone. Ive never felt more welcomed by a company in my life. Jay and Theresa were over the moon kind. They answered any question I had and took the time to have actual conversation aside from just business talk. I highly recommend coming to them for your phone needs. I will definately make my way back for future services!
Excellent service by ray and Fadi. These 2 helped my parents with new phones and transferred all their information to their new devices after 2 other stores we went to said it couldnt be done because of their 2g/3g devices. Thank you for the help gentleman
Great service and clean store. They helped me so much with getting a new phone. Thank you very much!
Purchased a screen protecter from Amazon and was told at 2 different att stores they could not put it on, after waking into this location not only did Teresa and ray help but they lowered my monthly bill and also got me a new line for my daughter. Great place do to business.
After a visit with Norman the district manager all of my issues were resolved professionally and kindly. He was very informative and understanding to the situation and made sure I got the same great deal that I was getting with even more features added. It is his kind of customer service that will make me a return customer for years to come. I highly recommend coming to this store for anything you might need for your mobile phones.
Never gave me the gift card they promised at the start of internet service. Followed up multiple times.
Just moved to Michigan from Canada and signed up for att. Gio our sales rep was amazing and provided me and mu husband with excellent service. The store manager Ray went above and beyond for us as well and did a great job managing a store full of people, I totally recommended you go see these guys If youre in the market for a new phone.
I recently came in to add a new line to my account and was pleasantly surprised by the level of service I was offered. The staff is incredibly helpful, they even went over my plan and saved me money in the process. This store is clean and everyone was very professional. I will be back to shop here again and highly recommend.
This is the only store my husband and I will go to. Customer service is above and beyond. Scott and Jacob have been outstanding in helping solve issues in the past and this has been the reason we keep coming back to this store. Knowledge and customer service is a key to success in a business like this! Can’t say enough about these two young men and their customer care. Dodds family
Trouble finding phone and Akil got me in and out of store! Great customer service here !
Very friendly, helpfull, and Great customer service!!!
Best store everTeresa is wonderful
Michael has absolutely no idea what he is doing and neither did his coworker. I just wanted to port in my number from another carrier, I had to go to the store twice in one day to do this. They never checked when I left to see if my phone was working and they ended up giving me a completely new number. So I go in to try and fix this , they say theyre not going to help me. After HOURS on the phone, I find out in order to get my number I originally wanted to keep , I have to pay another $75 , because of Michaels error.
They immediately fixed the issue I had. Great place. Great customer service. Highly recommend the manager for any help you need.
Norman and Jacob made switching from Sprint to AT&T painless today. Been with Sprint since 2007 and finally left because the service with them is so bad. I was nervous about switching over thinking it would be complicated but the customer service at this location was excellent. They got me a new phone, new plan, and everything transferred way faster than I expected .
Im an African-American man and when I walked in the store I was not acknowledged
New phone after one month having network issues with apps? I stopped in the store to be confronted by an employee. Which basically did nothing to help me didnt even try to get on his tablet to check for any network issues nothing. He told me to go to where I bought the phone and return it. I thought I could stop at any store and get help?
Manager, Rita, was great! She was able to check into available promotions for my ATT services. She also let me know when new promotions would be available. I was very upset when I was in the store, but Rita listened, and was concerned, and actually helped! Thank you Rita!
My experience coming into this store has been positive and helpful as I have needed.
Alexis and Justin were absolutely phenomenal! They helped me efficiently and took time to help get me situated. These two deserve a raise! Kudos to you both!
Love the care I received at this store from a very knowledgeable staff. After 15 years of T-Mobile I couldnt be happier making the switch. The store manager was very welcoming. Love the new products and service.
Great customer service, Jacob solved my iCloud issue with ease! I would suggest anyone that needs help with their cellphones or anything AT&T to go see him! THANK YOU GUYS, you rock !!
Patrick was awesome! Went way above and beyond for me even though they were slammed. This guy will move up fast. Thanks for proving my decision to stay with AT&T was the right one.
If I could give zero stars, I would. First I was not greeted when I entered, instead I was gawked at for atleast 30 seconds then Jacob told me someone would be with me shortly. I waited at the register, Alexis approached and asked how can she help me. I told her I was interested in a business account, she then asked what was my business and where was it. I answered. She then asked did I have supporting documents, I pulled them out my bag. Jacob was flagged down and he looked over my paperwork and then said they would start the process. Alexis started the application but failed miserably. She couldn’t even enter my tax id in properly, she didn’t want to help me and she profiles me before I even opened my mouth. She then told me that my tax id kept saying error and that I should go to another store. Does ATT know you guys are turning away business accounts? They do now. You both should be fired for incompetency and judging me based on my skin color. Alexis also snapped a picture of me and my husband as we were leaving. That is what prompted me to call corporate and leave this review.
This store has very friendly staff and is very clean and neat!
The store is very nice, but for me it is (jamarr) he is super smart, nice and knows about technology. Very helpful. I highly recommend him for help. Thank you jamarr for being patient and kind. I am not tech savvy so he helps me every time.
This store is great. Scott helped me with my warranty replacement and even transferred all of my data! He was patient and very helpful. I highly recommend this store.
Im impressed! The customer service I experienced at this store is one of my best experiences with retail yet. Thank you Mora for helping me with all my needs. I used to be scared to walk into a cell phone store because of the horrendous service I would get but not anymore. I found my AT&T store and I wont be going to any other one... I highly recommend this store to all!
I am at ATT on Walton in Rochester due toAn issue with my phone. The agent, Don, was able toFix my phone in 5 minutes!!!! I spent an hour and a half on Apple Support and they did nothing!!! Don is MY hero!!!!
Store manager got me hooked up in my new phone quickly and kindly. Plus they had fresh prince on in the store. Which is always cool.
They treat you and take care of you like family, I wish I could give it more stars
This staff here is amazing. They helped me to get a new phone and made it easy to transfer information. Everyone go see them for you AT&T needs!
AT&T provided excellent service to me and my family. The employees were professional, very knowledgeable and customer focused. Great service!
Very good staff, clean place and great customer service!!
This is a great company store. Everyone is helpful and friendly especially Norman the manager. They are there to completely support you in anyway they can. I highly recommend this store!
I was misinformed by this store manager and her 2 employees in February when I did the switcher offer. The information they told me regarding the ATT payback was totally incorrect. And due to the extremely slow process by ATT to pay us back, I just found out now - 5 months after switching - that I LOST $815. And to add to the miserly, ATT customer care supervisor Sarah told me 3 days ago that she cannot do anything for me to help me with my financial loss. Sarah said to go back to the store, which is useless since the manager I dealt with and her 2 assistants were replaced in March by new employees . I told Sarah that the store manager of the Rochester ATT store should have given me the correct info in Feb, and she replied that the fine print protects ATT. Therefore, ATT is logically correct, yet I consider them morally wrong, and I was a fool for listening to the store manager. Totally unacceptable from this store .... and shame on ATT for not standing by their store managers promises. I am at a loss and ATT customer care does NOT care.
I needed assistance with removing a broken protective glass and installing a new one for my iPhone. I was very impressed with the exceptional care taken by Zaya in performing this process.
Awesome staff! Jacob helped us leave verizon for the new atat unlimited plans. Ask for Jacob he is great.
I ordered a phone from this location from the manager to all employees the 3 or 4 times we went in were awesome! Such a professional staff. Fun and friendly!
I came with my dad to upgrade his old phone. Kyle was helpful and fast. My dad was happy to have a great experience.
The customer service at this store was above and beyond excellence. Norman Shaya exemplified professionalism, kindness, and incredible knowledge. I’m thankful for all the help!
Very good customer service. The people are very helpful.We can get our job done faster.There are a lot of options.
Very nice staff here. They helped me move my wife’s phone from sprint to at&t with ease. Thanks Jacob !!
Great customer service from all the reps here. If anyone needs a new phone or new service AT&T is the best and this store is the place to go
Jacob was awesome, he helped me save alot of money and the staff there is all helpful, I suggest this store to anyone that has ATAT OR is looking for their service!
How do you sell Powerbeats that will guarantee to break or malfunction 1 year after the warranty expires... lesson learned. Dont ever buy 200 dollar headphone, Powerbeats are a rip off!
Justin and Norman y’all rule. We had such a great experience in changing our plan. Thank you for being extremely helpful and understanding!
Great Customer Service From Teresa & Akil ! Definitely Coming Back
I had a fantastic experience at this location Norman Shaya the store manager took exception care of me and spent the time necessary to remedy any and all of my issues and concerns.
Why does ATT still sound like the worst provider of phone and internet? And why does it take me 40 minutes to order a new service when I provided them with everything they need? Outsourcing to who knows where???
Excellent customer service; accommodated all of our needs and gave us an additional 15% off.
Awesome customer care provided by Jacob. Helped me get into a new phone plan !
Wouldnt exchange defective headphones after being told they would. I had to go to a different store to exchange them rather then send them into LG.
Kyle was very helpful. My wife and I would recommend this store to anyone in our area.
Have A Great Experience Here Fast And Easy !
Amazing, prompt service. Above and beyond expectations.
My experience was the lady that helped me was polite and friendly and helped me with what I needed.
Teresa and ray were 👍
Fadi was so helpful! Thank you!
QUICK AND EASY!! GREAT PHONE SELECTION AND GREAT PRICING. HELPED ME OUT WITH MY MONTHLY BILLS AS WELL!! NICE PEOPLE THERE
Clean place nice ppl there
My daughter says Awesome staff. I would recommend them to anyone!! 👍🇺🇸
Helped me get into a new phone with ease. check them out
They were helpful fixing my problem in these trying times.
Clean place, great service.
Always helpful staff makes the extra effort to take care of me.
Akil and teresa were very helpful
Avita, store manager, amazing.Defiantly recommend coming here.
Justin was a great help and very polite!
Great Service Here !!!
Excellent customer service every time.
Excellent customer service. Helpful and quick.
Great customer service! 10/10
They helped me with my phone. They guided me to a repair shop.
Helpful advice for us about a sporadic connection between our phone and our internet service
Only there because I was driving my mother around..
Great service very knowledgeable
Excellent service from Jacob.
Twice here, always more than expected.
I had to go their ask them something
Phone baby, they got em.
Not an att store. this is a bank
Its not even here! Take this off the search results.
Great customer service
Great customer service
Very helpful staff.
Jacob was awesome!
Always great
Great !
They help with it all
They are great
Does not exist at this location.
Quick and efficient
Great
Knowledge and efficient
Great place !
Good service
Poor service
Total reviews rating 4.3
109 Reviews for AT&T Store 2023:
Review №1
2022-08-03Would give 0 stars if I could. Terrible experience, untrained staff and not willing to help unless your purchasing something new. Just needed help with paring my watch to my phone and their unwillingness to help was made well aware, fairly certain being a franchise store had much to do with this. Ray the store manager needs to go back to customer service training 101. Left this store and went to a Troy location. Not only did they fix my paring issue but I spent $300 on accessories after being assisted by 2 lovely sales associates.
Review №2
2022-06-18So I don’t leave reviews super often but I was so frustrated with my experience I wanted to disclose. I stopped by with my mom in the hope of buying a flip phone outright. Theresa (?) assisted us, but she quickly informed me the only way to switch to a flip phone was to pay off my entire balance on my current phone. Which would make sense if I was trying to upgrade or trade-in perhaps, but if you are using an old phone or an unlocked phone I’ve never known this to be the case. This would mean if you lose your phone or break it you need to pay it off before using an old unlocked phone?Regardless, she was adamant that this was the case, not at all helpful, didn’t even offer to order one (as they didn’t have any in stock) and was more focused on ensuring she got the commission from a sale with my mom. She was ill-informed and unhelpful and overall wasted my time. I went to the AT and T in Troy on Rochester road and they helped me in less than ten minutes! Perhaps the other employees at are better-so that is why I didn’t give them one star….
Review №3
2022-08-10I came in because att was charging me for roaming because I live near marine city, ray the store manager changed my plan and get me free calls to and from Canada, best part he saved me money, got me into a s22 for freeeeeeee. I absolutely recommend you go see this guy, oh and let me add that he also made my new phone have everything the old device did and got me all set up. Thank you so much
Review №4
2022-08-04Do not ever go to this store! Lazy and all they do is sit in back taking on the phone whole I waited hours! This company is a total joke- use Tmobile instead if you must use at&t go to any other store. The manager Brett has to go for anything to change
Review №5
2022-04-25Amazing service with very friendly environment, proffesional people! One of the gentlemen helped me fix my broken samsung and was able to fix it for me within minutes! Such an expert...and an excelent customer service! DEFINITELY COMING BACK!
Review №6
2019-11-10Alexis was extremely professional and knowledge. She helped us upgrade 3 phones and was very patient when we had questions and made the whole process easy for us. The store is very clean, and the other employees in there were polite and moved through the other customers quickly without seeming to be rushing them. Well done.
Review №7
2022-03-30This store is amazing and very friendly, they helped me get a new phone!!! So happy to try it out!!
Review №8
2022-08-04Ray is the best store manager I recommended him to my friends and family he’s helped them all he’s amaZing
Review №9
2022-03-30Wow!!!! Ive never had this customer service, great and very friendly! Very happy about thr phone and the new service, Thank you SM!!!
Review №10
2022-07-12The team did a great job. Thanks to Anthony especially for his assistance.