Auto Gallery Mitsubishi-Murrieta

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Name: C*** S****
Date: 2022-12-08 22:01:43
Rating: 1
Comment: Leo over at parts is the most unhelpful person and he is the manager. IF you are under new management why is the service still terrible?the line for wholesale says wholesale delivery and they dont tell you they dont deliver until after they receive payment and when you ask for a refund they say its no longer possible..... WHATTTTTTTTT???????????????? thats ridiculous. he wants to charge me 35% for restocking when i asked to cancel the item immediately after he took payment and then said we dont deliver- why work if you dont want to do the JOB??AS A BODY SHOP I RATHER NOT WORK ON MITSUBISHI VEHICLE JUST BECAUSE OF THESE GUYS RIGHT HERE.GO BUY A TOYOTA!! THEY ARE GREAT

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Name: P**** M*****
Date: 2022-11-18 20:31:08
Rating: 5
Comment: Amazing customer service. Gave us an amazing deal. I would recommend this dealership to anybody looking for a car.

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Name: K**** R*******
Date: 2022-11-08 21:55:26
Rating: 1
Comment: This team is unethical and shady. Listed a Bronco Sport at $27,414. We called to ask about the vehicle as we were very interested. They provided information and confirmed price of $27,414. We scheduled and appointment to see the vehicle and my wife drove 50 miles to get there. She met with Michael Wyrick. We had planned to purchase the vehicle and Michael then told my wife the price was $32,000. He explained they were adding a $5,000 premium to the advertised price. This was never disclosed prior to the visit. Dont waste your time with these guys! Their typical response to these bad reviews seems to be that they are sorry and now under new management. Hmmmm....why has nothing changed.....?

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Name: C******* Z****
Date: 2022-10-25 23:59:46
Rating: 5
Comment: I want you to know that we truly appreciate your time and your effort to let us know that you are doing very successful and that you are continuing to inspire the people of the world. thank you and continue your good job and God-bless you. Amir 😇ðŸ’

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Name: o***** k********
Date: 2022-10-25 23:57:49
Rating: 5
Comment: Sean was very helpful with my son Allan first car purchase. Will be back again for next car purchase.thanks

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Name: M****** W*****
Date: 2022-10-19 20:11:34
Rating: 5
Comment: Had a great experience But my daughters first car I took very good care of her recommend this dealership

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Name: N D
Date: 2022-10-18 00:08:21
Rating: 1
Comment: Drove from 150 miles away for a 51k price, willing to pay cash, only to have 5k added on the spot dealership service fee. walked out. Dont believe me? Try them for yourself, once the manager is consulted to finalized the price... you will see ….. I thought this was illegal ? .. any lawyers out there want to figure this out?edit: 10/2022:I am glad you are making improvements.You did not need to change management, just change the fact of screwing people on the spot with huge added costs. Just be upfront, not misleading advertisement. An M4 was purchased elsewhere, but a phone call ahead of time reassured us that the added fees would not be applied on arrival, so a 75 miles drive would not be be upset this time as well. So I guess many places were doing to same thing of tacking on thousands of dollars of fees/costs during final paperwork.

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Name: S**** I*****
Date: 2022-09-27 04:58:28
Rating: 1
Comment: Very disappointed that they advertised a vehicle for$21,934. You test drive it and sit down to find out they want $29, 900. Yes that includes tax and license for under 3k but add extra options they cannot negotiate. Made a appointment for 5pm. We were 8 minutes late due to traffic and it took 10 minutes for anyone to greet us then another 10 minutes to have anyone come out. I get the car games on new vehicles but used very misleading. The guy that helped was super nice but the company I give 1 star.

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Name: D** C***
Date: 2022-09-24 15:02:23
Rating: 3
Comment: Found the car we wanted . We decided to go check it out . We didnt have an appointment . The salesman was nice and helpful. They do add a 4900 add on saying its a clear coat and security system.. was able to negotiate that maybe cause they have had the car since May . Our experience was fine not the best .They dont wash the car for you and Im still waiting for my paperwork. So I give it a 3 star.

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Name: T***** C********
Date: 2022-09-20 02:26:41
Rating: 1
Comment: By far the worst dealership i have ever been to. if i could give a 0 i would. the manager was too lazy and too cheap to offer what my car is worth. Kelly blue book said 32k and they could only offer 27… not to mention that everyone that was there that day, walked out because they couldn’t give them a fair trade in. they need to work on everything. they were no help whatsoever

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Name: J*** C******
Date: 2022-09-18 21:08:50
Rating: 1
Comment: Drove an hour and half to look at a truck. Said they wouldn’t take my bank loan despite me pointing out that they were using notepads and pens from the same bank…when we discussed the financing they added an extra 5k on top. Complete waste of time and a dirty dirty business. DO NOT GO HERE

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Name: S** K*****
Date: 2022-09-07 22:19:22
Rating: 1
Comment: Called and was put on hold for so long I called back. The sales rep didn’t seem to know anything any the vehicle. She kept putting me on hold to get an answer from someone else. Asked to speak to someone that knows the cars. Sales manager Larry, told me that banks are approving at 8% with good credit, even though I’ve gotten a lower rate elsewhere. Then he mentioned the vehicle I’m interested in has a $4550 addendum. I said that’s ridiculous and I’m not paying that, and he said, “Welp, sorry bud. Go try another dealer”.Hard pass.

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Name: A****** M******
Date: 2022-08-25 03:56:05
Rating: 1
Comment: I should’ve read these reviews before stepping foot into this dealership. Checked out a 2015 Honda civic, test drove it and decided to finance. Sales guy informed me of required additional $5000 in add ons but they could negotiate if we proceeded. Thought it was weird but I said ok as long as my payment was $350. After 2 hrs of negotiations we finally agreed on $361. Then as I’m literally signing the contract they had added gap insurance without ever mentioning it bringing payment to $380. I told sales guy “what’s this”! He said let me ask. Comes back and says manager has cancelled the contract because they weren’t making enough profit. I had already swiped a down payment of $4000 wasted 3 hrs of my day and and now I didn’t get the car. And I have to wait 48 hrs to get my money back. This place is a scam. The manager also began to mock and make fun of me. All customer service went out the window. No wonder the whole time we were there. No other customers showed up. Car lot was empty. I think word finally got around that this dealership is a fraud, trying to rip people off. DONT GO HERE!!! unless you wanna get ripped off

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Name: J* M********
Date: 2022-08-25 01:04:25
Rating: 1
Comment: This place is bait and switch shady dealership. After hours of negotiations finally we agreed on a price only for the gm to knock down the deal because we didn’t want their gap insurance. When we spoke to him (bald middle eastern guy) we got into shouting match and he said for us to meet him outside to fight lol. Not kidding.

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Name: S**** P****
Date: 2022-08-16 02:15:17
Rating: 5
Comment: WAIT...WHAT???!! THERE ARE STILL GOOD HONEST PEOPLE THAT WORK IN THE DEALER SERVICE DEPT??? YUP! SAUL AT MURRIETA MITSUBISHI GAVE ME MY HOPE IN HUMANITY BACK! THANK YOU FOR YOUR HELP AND HONESTY!! IF UR LOOKING FOR SOMEONE AMAZING TO CHECK OUT YOUR CAR, GO TO SAUL AT MITSUBISHI MURRIETA!!

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Name: A S
Date: 2022-08-15 03:44:52
Rating: 1
Comment: I drove about two hours after confirming the vehicle is still available for sell and the price is not changing but when I arrived and get to see the vehicle there was a problem with the dealership added additional $5000 on the top off the discounted price they have it advertised for some reason and that’s not including taxes or anything that’s just some thing he did not mentioned in the advertisement.The sales person and the finance department are awesome people but the dealership manages or the online selling department are misleading customers so they can visit their business! I will avoid it forever and never be back, never recommended to anyone because it is dishonest Business!

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Name: M***** Z******
Date: 2022-08-08 22:00:14
Rating: 1
Comment: Total waste of time. Drove up to consider a vehicle advertised at $43k. When trying to finalize purchase at $43k, they suddenly tacked on $5k. What!? Their excuse was flimsy, probably fake. Definitely they are using FALSE ADVERTISING to get us to drive hours to get there only to scam us. Never again.

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Name: C******** P****
Date: 2022-07-17 00:16:14
Rating: 1
Comment: Placed an appointment for a car I was interested, the appointment was confirmed and saved. Making my way to the dealership, not around the area mind you, and made it to the dealership, shop was empty for the most part until I finally found one employee, asked them about my car and the appointment. They told me the car was sold this morning and they didnt even bother to shoot me a text letting me know it was sold so I dont even bother wasting my time and gas. Thanks for your help Stephanie.

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Name: A J
Date: 2022-07-13 18:11:09
Rating: 1
Comment: Total SCAM! Beware, they dont accept cash offers nor they sell at the advertised price. To purchase you are obliged to get their financing which adds 20% - 30% to the published price. I spoke with Miguel Hermosillo and he insisted that this is totally normal that even Lamborghini dealerships would force you into their in house financing. LOL. what a joke. stay clear from these scammers people.

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Name: K******* F*******
Date: 2022-07-12 23:32:02
Rating: 1
Comment: This place is a joke. We bought a 2014 BMW with low miles as a daily driver for my husband. We were assured that the dealership did an inspection on the vehicle. Fast forward 5 weeks, and the car is in the BMW repair shop with over $2800 worth of repairs needed. The warranty we were sold doesnt cover any of the necessary repairs, and we found out that its illegal to sell the car in the condition that it was in. Everyone here passes the buck, and no one returns emails or phone calls. Apparently the only people who can help work at another location.

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Name: C****** B*******
Date: 2022-07-06 01:42:21
Rating: 1
Comment: Complete SCAM! They had two BMWs listed at $25k and somehow the OTD price was $33.5k on a four year old vehicle. The only explanation I got was the dealership adds mandatory platinum package on all cars which costs $5k!Dont even try approaching this stealership. I wouldnt be writing this review but it took them an entire week to even give me an OTD price. Very unprofessional!

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Name: N*** B*
Date: 2022-05-28 19:43:05
Rating: 1
Comment: 6000$ up charge for none sense. Whatever price you see, is not the price. Avoid this place, bait and switch tactics. Waste of my time.The biggest thing that bothered me was that the girl who I spoke with on the phone, lied to me after I specifically asked her is the advertised price the real price? No add ons, no extra fees? She said yes, and then the out the door price is 6000 more. Scumbags, avoid at all costs

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Name: R***** G*******
Date: 2022-05-25 19:49:16
Rating: 1
Comment: Terrible service from Elisa to Joan. No matter who you get to help this place is terrible. No wonder a car can be listed beyond 80+ days no one is in the business to help.If you are not within the Murrieta area you will not be able to communicate with a sales representative. Such a waste of opportunity.

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Name: G*** R****
Date: 2022-05-10 13:51:54
Rating: 5
Comment: I received exceptional service and will be returning for any future required work. I purchased my car from Puente Hills Mitsubishi. I bought both an Outlander Sport for myself and an Outlander for my son. I have been driving there for maintenance, but this location is much closer and any further factory maintenance I will have done at this location.

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Name: M***** R*****
Date: 2022-05-04 13:52:51
Rating: 5
Comment: Making an appointment was a bit challenging and scheduling pick up was too. I’m over 50 miles away and this was the closest Mitsubishi dealership to me. The service advisor was polite. Very efficient and very detailed when communicating with me.

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Name: S*** M****
Date: 2022-05-01 16:57:54
Rating: 1
Comment: I called about a Corvette ZR1 they have in stock. I asked to speak to a sales rep as Ill be driving over an hour to see it today, and I wanted to ask a couple of questions about the car before making the drive. The receptionist told me a sales rep couldnt speak to me over the phone, only in person. So you have a customer whos going to drive over an hour to come see, and likely purchase, a $70,000 car from your lot... and you cant have a sales rep call him to answer some questions about the car first? Ive never once been told that by any dealership. You guys obviously arent eager to sell cars. Horrible service. Your loss.

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Name: Y** M**
Date: 2022-04-27 02:11:05
Rating: 1
Comment: Had an appointment today at 8am for service. Got there early. The gate was closed. I finally decided to leave at 8:15am. I should had read reviews before going there, my fault. Never again. Mitsubishi dealers are not everywhere, I had to drive for almost 70 miles. In the future, Ill go to Redondo Mitsubishi, where I bought the SUV, they are top notch. FYI, Marietta and Corona are same owners. Please read reviews before going, I wish I had!

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Name: J R
Date: 2022-04-21 22:59:30
Rating: 1
Comment: I do not recommend this location for maintenance. It is not reliable.The first time I went to the maintenance department for a transmission oil change the worker waited until half way through the oil flush to tell me they didn’t have the filter my car needed. I ended up having to leave my car overnight. Eventually the job was done.The second time I booked an appointment online. When I showed up to my appointment they inform me that their alignment machine is down. They could have emailed to cancel if they couldn’t reach me over the phone.

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Name: H***** G******
Date: 2022-04-06 04:34:35
Rating: 1
Comment: All the negative reviews of this place couldn’t be anymore true. Please do yourself the favor and save yourself from the headache. There are other dealers you can buy a car from. The car I bought was really dirty and when I asked if they’re willing to at least wash it they said they are “closed today”. They eventually did me the “favor” of washing it by hosing it down. On top of that, they are scam artists. They don’t allow you to pay cash or have outside financing which is an immediate red flag. They lie right to your face. Trust me just go somewhere else.

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Name: J W
Date: 2022-04-03 20:21:22
Rating: 1
Comment: Worst car dealership and total scammers. Will be reporting them to government agencies and the Attorney General of CA. They advertise one price and then tack on an additional 4k without any explanation. They told us they would accept our local credit union financing as we were approved- even offered to match the rate...then ran our credit 5 times and came back with a much higher rate.This is classic bait and switch tactic used by all the shady dealers. Don’t waste your time with scammers like this auto gallery. literally fraud. When a dealer advertises a sale price of a motor vehicle the dealer they must honor that price. I will be filling all complaints possible against this dealership for the reasons above.

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Name: L** V******
Date: 2022-04-02 00:29:01
Rating: 1
Comment: My go to dealership was in the city of Duarte!! Amazing service.We relocated to Murrieta and this was the closes dealership/service center.I scheduled my wifes appointment about a month ago for 8am on a Friday. She called at 807am to make sure if they were going to open. They told her that the techs were getting ready. They didnt open shop until 820am. Dont they come in before 8am to prep and NOT make customers wait?2nd incident happen to me today. I scheduled my appointment for 345pm, I show up at 330 and the shop was closed already. So I called and they told me the only tech they had working, left early. I DIDNT RECEIVED A COURTESY CALL NOR EMAIL.HORRIBLE CUSTOMER SERVICE and VERY UNPROFESSIONAL DEALERSHIP

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Name: M******** H******
Date: 2022-03-21 05:25:28
Rating: 1
Comment: This place deserves no stars in my opinion, its the worst dealership my husband and I have dealt with. The Manager was very rude and racist to us, also implying that we could not afford to pay for the vehicle, even after we offered a $20,000 downpayment. He was dishonest about the original price of the vehicle we were interested in. It was false advertisment, online it was listed as a 2013 Ford Raptor priced at $38,498. Yesterday in person, after talking to a sales rep, they said altogether with Licensing and Fees it would come out to $43,000 out of the door. We decided to go back today to negotiate and now they want to charge us between $48,000-49,000. They claim these add on Hidden Fees are for low jack and scratches that they paid for but in reality they received the car with those modifications already taken care of. So they just want to scam money for no reason, please be careful and aware of this dealership.

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Name: N***** P****
Date: 2022-03-14 01:58:02
Rating: 1
Comment: I arrived to view a used 2017 Prius Prime. The sales person was nice enough. The car was extremely dirty like they didnt even attempt a detail. I inquired if they would accept cash and the salesperson informed me they do not accept cash OR OUTSIDE LENDERS. People who know the auto sales industry know why. I understand supply and demand, and the fact that with gas prices there will be several buyers willing to get there own detail upon purchase and use the inhouse lending even if it means an additional .5 points, but refusing to accept cash? Last I checked the US dollar is still the official currency. The business model is short sighted and sad. Go to the new Lexus dealership or Toyota of Temecula, they treat customers right.

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Name: R************
Date: 2022-03-04 22:35:01
Rating: 1
Comment: Scam artists. Price online for a car was 40k not after tax. I called scheduled an appointment to look at and test drive the car. After the test drive we wanted to purchase the car. They told us the price is actually 46k not after tax in person. This is classic bait and switch tactic used by all the shady dealers. Don’t waste your time with scammers like this auto gallery. literally fraud. When a dealer advertises a sale price of a motor vehicle the dealer they must honor that price. I will be filling all complaints possible against this dealership for the reasons above.

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Name: H***** H********
Date: 2022-01-28 15:42:10
Rating: 5
Comment: I had recently visited another Mitsubishi dealer ship service location and it does not compare to the Murrieta location. The service advisors in Murrieta are friendly, helpful, and always provide excellent customer service. Keep up the good work.

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Name: B***** L**
Date: 2021-12-12 08:00:01
Rating: 1
Comment: Warning! They will scam you from the very beginning with a seemingly good deal until they add on a bunch of special add ons. Avoid this place at all costs dont waste your time like I did.

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Name: P******* C** C********
Date: 2021-11-18 02:00:11
Rating: 1
Comment: I found a 2019 Toyota Corolla with 51,000 miles online for only $18,345.00. We drove here from San Diego, about an hour and a half, we test drove the car, and the car drove great! Went to the office to tell them that we will be paying cash, then they said that the car is now $25,000. They are shady and absolutely scamming people! Stay away from when Auto Gallery Murrieta! You will get ripped off!

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Name: B** J**
Date: 2021-11-16 20:39:14
Rating: 3
Comment: It was very unfortunate Mitsubishi was unable to offer rental car services and the part took several days to arrive. This was a big inconvenience! It’s also unfortunate that the service dept no longer washes your car. Saul was the rep we worked with and he did all he could to assist us.I’m also not sure why when u call the service dept your on hold for 30-60 minutes, my daughter had to drive to the dealership to speak with someone, totally not acceptable!

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Name: G***** T*****
Date: 2021-09-21 18:58:28
Rating: 1
Comment: Worst experience ever.. if you dont know anything about the workings of a car you better not head to this dealership for service. I was charged for things they didnt do and when they were conforted we were told they didnt want our business if we didnt trust them! Please everyone be careful.

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Name: H***** S**********
Date: 2021-09-08 22:50:44
Rating: 5
Comment: The dealership was a very professional and good environment. Got greeted at the door as well as the send off. Anwar, the salesperson who helped us was the nicest and most helpful as well as understanding person ever. He really helped me with the decision of my purchase for my new and first car. Shared some stories that were wonderful to listen. Highly recommend Anwar as a top salesperson. 👌

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Name: S*** H*****
Date: 2021-08-02 19:27:20
Rating: 1
Comment: In our experience with this dealership, we were told that we had an appointment to test drive a used vehicle and had a confirmation email with their representative, Delari Duque | Customer Concierge. We drove 1.5 hours to the dealership, met with the sales person, Austin Filipovic, and after taking our drivers license to make a copy, came back and told us the vehicle was NOT at the dealership! The fact is, the sales department and the concierge are not truthful and dont work together.

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Name: L**** F*****
Date: 2021-07-10 20:45:52
Rating: 1
Comment: If I could give this dealership a 0, I would. I was texting with sales about a vw e golf and set up an appointment. They called and said car was at Corona store, I asked various time to confirm location because it said online it was at the Murrieta store. I drove this morning to Mitsubishi Corona, they said it was at the Mitsubishi Murrieta. We drove to Murrieta and car was not fully charged and they wanted to tack on an additional $4900 for dealer add on. I have bought from Lexus, Toyota, Chevy and Subaru and have never been given such a run around. I understand $1000 dealer add ons, but $4900?! Will never come to these two dealerships again.

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Name: j****** m*******
Date: 2021-07-10 19:01:35
Rating: 1
Comment: Scam.So I read reviews and thought maybe people did not read the fine print.In my experience my wife and I called and set up an appointment to view a car and was told it was at the Corona dealership. No problem. We show up at our appointment time in corona and oh no they transferred it to Murrieta. Ok a little upsetting but we drive to Murrieta.Meet and greet goes ok. Test drive car. Car is ok. Come back in to talk price and the usual internet price plus taxes yadda yadda. But then he hits us with this 4900 additional cost for dealer supplied options but hey do not worry my manager is not going to charge you full price. I asked what could be 30% of the vehicle price and he immediately responded a security system and I responded remove it and I told me we cant. So I left. If they cannot take it off its misrepresentation and a scam reported to the BBB.

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Name: A********* I***
Date: 2021-07-03 19:27:10
Rating: 1
Comment: Well I am on our fourth Mitsubishi great carsBut have had it with Murrieta just left from an inspection oil change 9k and my low windshield fluid light comes on less than a mile from the placeI am done there was a reason the facility closed down years ago and their lot is empty no new vehiclesWish them all the best but my loyalty has moved to Costa Mesa will give them my business and hopefully I will once again receive what Mitsubishi stands forA

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Name: C******** A*************
Date: 2021-06-22 15:48:59
Rating: 1
Comment: **FRAUD ALERT**. Last night I went to this dealership to buy a pre-owned Lexus NX300. The price was clearly advertised on Facebook marketplace for $27,975. After driving the car I was told that the dealership had added a few items to the car. A clear coat, door protection and an alarm…cost $4500.00 over the price they advertised. First of all the Lexus comes with an alarm and a clear coat and plastic door protectors maybe coat $200 at most. This was a classic bait and switch. I fully intended to purchase that car at the full listed price plus tax and license but they wouldn’t budge off the increased price. Fraud is the new business model now. Beware if you go there, it will most likely be a huge waste of time.

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Name: m****** k****
Date: 2021-06-16 17:02:00
Rating: 1
Comment: Inquired about a car via autotrader and made an offer. They replied that they dont negotiate online and that I would have to come in. What? This is 2021. Sorry. Im not wasting two hours of drive time when it can be done online and to ask me to do so tells me they are not customer focused and do not value my time. And quite honestly, I find this practice kind of a sketchy sales tactic and reminiscent of pre internet days. This is a great example of why car sales has such a horrible reputation. Hey Management, join the rest of us in 2021. Transactions are done online these days. On a side note, you can see their lack of a customer based approach by their canned responses to criticisms.

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Name: M******* S*****
Date: 2021-05-18 22:14:28
Rating: 1
Comment: BUYER BEWARE: Gave me a USB with No purchase contract, no receipt, no loan docs-that is ILLEGAL! Called loan company who told me they charged me $2,495 for protection insurance and $985 for GAP insurance! Called and Emailed dozens of times-still havent received docs nor credit of BS charges 3 weeks later. Gave me $500 for trade in So I asked to speak to manager, He already left when I was told Id get Kelly Blue book value $4,300! *RIP OFF SCAM*

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Name: C****** S*******
Date: 2021-05-07 03:16:36
Rating: 1
Comment: If I could give negative stars I would! Once they realized an employee wrote the mileage down wrong(61,000 NOT 91,000) and they could possibly make more money they treated me like I wasnt a human being. After 2 hours Im told Im not approved even though I was with them yesterday. I wasnt even standing up out of my chair before Patrick (used car salesman) was telling another couple to come sit down, shes leaving he tells them. I only made appointment after being told i was approved, so I had to take a $40 Lyft home. Horrible customer service & they truly dont have your best interests in mind only their next BIG sale.

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Name: d**** w*****
Date: 2021-05-04 21:06:13
Rating: 1
Comment: This place lists sales prices and then won’t honor them. Tried to buy a 3 yr old BMW for cash for the advertised price, plus of course taxes, license fees etc. They wanted an additional “markup” in excess of 2k. I thought the days of bait and switch car dealers ended in the 90s. Fake prices to get you in the door. Run.

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Name: B******* D*****
Date: 2021-04-11 02:59:59
Rating: 1
Comment: Made an appointment to see a specific car due to seeing the “internet “ price . Wanted to go there earlier in the morning but was instructed that I had to make an appt to see the car. So we decided to leave to LA instead from San Diego and made an appt for 530pm but had to reschedule to a later time due to LA traffic. We made it on time to our appointment at 7pm. Told the gentleman that greeted us that we had an appointment and he said he could help us and asked to see my ID to get us checked in. Not once did he mention his name, Red flag number one. The car that I came to see was exactly what I wanted but the price looked a little different than what was advertised on the internet. They had the ” internet price” at the top and added over $2800 In unrequested “upgrades” such as scotch guard on the seats. After I asked the sales rep for his name, I asked why was the price something different than what’s advertised ? He told me that he could work with the price and that he would go talk to his manager. He later came back stating that his manager said that he technically would be loosing $2,000 (upgrade price, that’s not advertised on the website) if he sold us the car for the “internet “price . For a customer toDrive as far as I did and be told that the car can’t be sold at the “ADVERTISED price” is absolutely absurd. I would not come back to this place nor would I recommend anyone to them.

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Name: D******* S****
Date: 2021-04-11 00:05:27
Rating: 1
Comment: UNPROFESSIONAL! They repeatedly called and emailed me for days regarding a jeep wrangler. The online price dropped so I finally caved and made an appointment. They said they would have both jeeps I was interested in ready when I got there. I drove over an hour only for them to tell me the Jeep wasnt even on the lot. We looked at another jeep that was listed online for $31,000 and they told us it would be $44,000. Such a waste of time.

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Name: T g****
Date: 2021-03-31 23:23:03
Rating: 1
Comment: I was very disappointed in them due to what I feel is misrepresentation. They market all of their used cars $2985 less than what they ask for once you are physically at the dealership. The $2985 is for Scotch Guard, Lo Jack and Appearance Protect.

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Name: K***** G*******
Date: 2021-02-15 10:57:44
Rating: 1
Comment: “iNtEgRiTy iS vErY iMpOrTaNt hERe aT MiTsUBisHi MuRriEtTa” Salesman, Mitsubishi-Murrieta 😂First off, they clearly have some way of removing bad reviews since I’ve seen the reviews fluctuate and seen mine disappear. I will copy and paste this to my notes and post this again and again every time I see it disappear. This time I will be sure to keep it short as possible to make it more likely to be read. For the record this is my second time posting this review.They recommend a 2014 VW Jetta to me for $8725. KBB says that’s decent, and it’s the car I wanted, so I want to go through with it. I make it clear that that’s in my price range. They mess up/screw me over on many things which I will list below.- they add on extras such as lojack, paint protection, and something else, which they cannot take out. The finance office is telling me roughly $10000 overall after these add ons. Other people complain about this too in the reviews. Personally I wasn’t complaining.- when I drive the car off the lot, they start calling me saying that I need to come back and redo the paperwork, or else they will have to come get the car, since they messed it up by “charging an extra $100”. They blow my phone up everyday until I do and say there’s no way around it. I don’t want to drive an hour and a half up the road, but I do.- when I go to make my first payment, the overall price I owe is $16000! Almost double the price the car is worth.- I call repeatedly, not able to get ahold of anyone, and being told that I’d get a call back. (In hindsight they see obviously avoiding this conversation.)- When I finally am able to ask, I’m assuming it’s a mistake and the lady on the phone says “look at your financing paperwork”, I say it does say $16000 but that isn’t the price that was discussed, $10000 was. To which she responds with an attitude, word for word,“Well, I’m not the one who did your financing paperwork, so”As if she doesn’t represent the financing office when I call.Funniest thing, the salesman I dealt with (can’t remember his name, Mexican guy with facial hair) when we told him that my boyfriend and I were marines, said“iNtEgRiTy iS vErY iMpOrTaNt hERe aT MiTsUBisHi MuRriEtTa” lmaooooHe must have seen the cringe on our faces because the look on his face was instant regret 😂😂😂This is the first car I’ve ever bought and they knew this so I believe they took advantage of this fact. Thank you guys for making me weary of dealerships as I should be. On the bright side, the Jetta I’m paying 2x the price for runs great!

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Name: M****** M*******
Date: 2021-02-13 01:29:40
Rating: 1
Comment: Took cash to buy a car, the manager would not, drop off a single penny, in fact they had other things to make the car go up in price thats okay tax and license i was OK with that. But would not move on the price, the price was set .for the price they had i can go anywhere and get the same price.

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Name: C***** C*****
Date: 2021-01-17 21:44:06
Rating: 5
Comment: We found the car we wanted online and went to test drive it in Murrieta. Elisa was very accommodating and worked tirelessly with the finance team to get us a monthly payment we could afford. Thank you so much Elisa! We appreciate everything you did and are enjoying our new car!

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Name: W* M****
Date: 2021-01-13 07:03:22
Rating: 1
Comment: Beware of this dealership. The amount of dishonesty from the management team is unreal. It’s been over 4 months and they still have not fixed the mistakes they made on my title and registration. Even after many trips I made back to the dealership because it was taken weeks for them to respond by phone.

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Name: A***** M*****
Date: 2021-01-06 22:07:42
Rating: 1
Comment: Went to check out a Jeep they had listed. Called and confirmed the price on their own website was accurate and received confirmation from Shyann. Went in and met with a sales rep, no pleasantries were exchanged, and the gentleman didnt provide me his name. Showed me the car and test drove it. Couldnt answer a single question about the work done before they acquired the vehicle. Enjoyed the car and went to talk numbers and was greeted a price well over 11k what was listed on their website. He preceded to inform it was for the work the dealership had done to it. I found it puzzling he couldnt answer any of my questions I had about the upgrades but knew the dealership was the ones responsible. If visiting this place proceed with caution. I drove an hour for a lie, extremely disrespectful that a company will blatantly lie to get customers in the door.

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Name: J***** A*
Date: 2020-12-31 03:38:02
Rating: 1
Comment: WARNING! For anybody who is considering to visit this auto dealer dont I am trying to keep you from wasting your time and money. Half of these google reviews arent legitimate and probably made by their employees. If you want to see accurate reviews of this place check their yelp. This auto dealer is an absolute scam they will charge you for nearly 4500 dollars more for supposed mandatory add ons like lojack. Trust me I dont normally write reviews but I am doing so to keep other people from wasting their time as well.

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Name: M****** M*****
Date: 2020-12-28 23:03:26
Rating: 5
Comment: Elisa Welch was incredibly helpful in making my used car buying experience easy, quick, and exactly how I wanted it to be. She was kind and determined, as well as the manager. Elisa even gave me a little kit for my car! I recommend you head in for great customer service and attention to your needs! Do note that there are additional costs to the advertised price.

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Name: R****** O****
Date: 2020-12-27 21:17:18
Rating: 5
Comment: I want to buy an Outlander but the price includes 3 added charges to the advertised price. I have a budget that I want to stay within. Otherwise the salesman was friendly and did say before I left to call him. That he would do his best.

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Name: B**** L****
Date: 2020-12-17 23:43:05
Rating: 5
Comment: Elisa helped me from start to finish. Even the whole transaction took a while, she keep me company all the time and by the time the vehicle became available, she explained the features perfectly. She even gave me gifts that I can use for the car. Thanks Lisa.

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Name: A** Z***
Date: 2020-11-05 05:51:56
Rating: 1
Comment: Do not buy car from this dealership, they are scamThey advertise their car as a high level of model but in fact they are in base model to take you to their placeAnd after surprise you they push you and keep calling you to buy the car. Do not trust their advertising price

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Name: F**** M******
Date: 2020-11-02 17:30:36
Rating: 5
Comment: Elisa is the most amazing woman I have met. This dealership is very organized and well maintained. We left with the car we wanted and the price within our budget. Elisa made this car buying experience very good. She is family friendly. We brought 3 kids under 3 which didnt make her job easy. She was making sure they had snacks, drinks and activities to keep them happy while she also helped us get the car that we wanted. 10/10 recommend. She is amazing. I would rate more than 5 stars if I could.

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Name: F**** J*****
Date: 2020-11-02 17:27:27
Rating: 5
Comment: Greatest car experience Ive ever had, Elisa is honestly the best sales associate I have ever had. We went to a dodge dealership. They were so unorganized. She sat down, asked us what we were looking for. What our budget was. Showed us some cars that we absolutely loved. She is the most caring patient sales woman I have ever met. She got us an amazing deal. I love her and this dealership. I highly recommend. She is absolutely amazing.

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Name: f**** m******
Date: 2020-11-02 17:24:25
Rating: 5
Comment: Elisa is the best sales woman i have ever met. Very family friendly and amazing, I can not believe the time and effort she put into making sure we got the right car. She was amazing with my kids, which having 3 kids there for hours, she made sure they were fed and happy. I love her so much. This dealership was very family friendly. I honestly could have not asked for a better car buying experience.

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Name: D***** J*****
Date: 2020-11-02 17:21:07
Rating: 5
Comment: I brought my 3 kids into the dealership looking for a newer car that fit us and my 3 children. We dont have best credit but thanks to Elisa, we left in a new car that we love and my kids love. Not only that. She was very well organized and maintained. Asked what we were looking for. Showed us cars within our budget, she was beyond amazing with our kids. She went out of her way to make sure they were happy, gave them coloring books, snacks. Drinks. While we were waiting she even helped our kids color. If you are looking for a new car, and a amazing woman as a sales associate. I highly recommend this dealer ship, and this woman. Family friendly and will do everything she can to help you get the right car for the right price.

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Name: R******* T**
Date: 2020-10-21 19:50:28
Rating: 1
Comment: Purchase of the Vehicle was great! Before Commission. I cancelled my GAP and they still havent sent me a check. Its been 60-days. Ive called multiple times and emailed their accounting department 3 times. That was a month ago, I have yet to receive a response. I talked to a GM once who said they would send the check in a few weeks. No status update, two weeks passed, no check... They are great when buying a vehicle but once theyve been paid. You arent a customer anymore, youre not treated right and they steal your money and dont respond. I called them today to ask for an update. If I dont hear by the end of week, the next contact from me will be from my attorney.Ill never purchase another car from them...or do business with them again. Based on my post purchase experience.5 Stars for purchase experience0 Stars for Post Purchase Experience and failure to communicate.

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Name: L*** S******
Date: 2020-10-19 04:56:25
Rating: 1
Comment: Terrible experience. Misunderstanding. Lack of communication. Waqar was not helpful enough. Questions were not being answered. Instead, he kept going off topic during discussion to move forward with the sale. At one point was pushing to walk out with a 2020 model. North America Mitsubishi FACTORY coupon will not be honored. My suggestion to future and returning customers, If you come in pay close attention to the numbers. Research and study the vehicle you are interested in before walking into their dealership or any other dealership overall. Stand your ground on the vehicle you want.

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Name: K****** K**** (********************
Date: 2020-10-15 19:27:55
Rating: 5
Comment: I just bought a HR-V from this location. José from Corona was very helpful with my purchase by driving me to the bank to get the check. If you buy from here or Corona location request him.

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Name: T**** K*****
Date: 2020-10-06 22:24:10
Rating: 5
Comment: The service representative was very professional and helpful. He even asked a salesman to take us for a test drive in a new model while we were waiting.

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Name: D* L**
Date: 2020-09-30 21:57:29
Rating: 1
Comment: WARNING! Do not buy any cars from this dealer especially Teslas. The auto dealers do not have any basic knowledge about their cars and are poorly trained. Not to mention this auto dealer tries to scam you through bait and switch. They offer a seemingly low price for the car but then increase the price by 4000 to 5000 dollars. Disregard the positive reviews that you find on google they seem to be fake accounts. Look at Yelp reviews for this auto dealer the reviews there are more reliable.

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Name: K*** C
Date: 2020-09-28 22:34:47
Rating: 5
Comment: The service department at Auto Gallery Mitsubishi in Murrieta is phenomenal! Andrew and Adonis were very helpful and managed to put my mind at ease. Both of them took the time to explain the repairs to me and answered my many questions. They are a wonderful team and truly provide top notch customer service. I’ve been there a handful of times now and will only take my Mitsubishi Outlander to them for service and repair. Andrew always goes above and beyond to make sure I am completely satisfied with the work from a simple oil change to front suspension repairs. I know that my car is safe for myself and my family due to the service departments due diligence in going the extra mile. And I appreciate being able to go to a dealer as a woman (without my husband!) and being treated with respect and not being scammed or given overpriced repairs or told I need repairs that I actually don’t need as my past experience with other dealers has led me to expect. It’s a nice change getting honest affordable repairs from a team who cares!

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Name: I** W***
Date: 2020-09-08 00:47:51
Rating: 1
Comment: Internet price was competative. Confirmed by phone. Then I went in person and see 3k worth of scotchguard, ceramic wax, and vinguard services added to the prices. Its a deceptive tactic that needs to stop. New management, same gimmicks.

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Name: c r********
Date: 2020-09-03 12:42:00
Rating: 1
Comment: Beware of the automotive department. I was charge for services, not needed and my vehicle was still not fix. I was dismissed and they refuse to refund me partial credit. Vehicle was taken to a different repair shop and they determine faulty starter. Where it was fix. I disputed the charges with the credit card company. After almost three months of investigation. I was given partial credit, which I was happy with. Adonist Technician needs more training. Goofy would have done a better job than Andrew Manager. They would not get my business in the near future...

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Name: Z****** G********
Date: 2020-09-01 23:56:28
Rating: 1
Comment: Was very unhappy with this dealership and the way they handled themselves; would give zero stars if I could. They had a car listed online for a certain price that was very enticing. I drove over an hour away to see it and really liked it, so I offered to buy it in cash outright at their advertised price. However, they tried to tack on an additional four thousand dollars in useless add-ons which I was told I could not purchase the vehicle without. I didn’t even try to negotiate, I offered to pay them exactly what they had it listed online for and was told I couldn’t buy it for that unless I got the add ons because otherwise they would lose money. What kind of business lists a price and then tells you they can’t sell it to you for that or they lose money? Not professional and an absolute scam. When asked why they did this the sales manager simple said it was common practice. To lie to customers? No thanks. Would not recommend anyone wastes their time here.

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Name: L***** F
Date: 2020-08-28 02:48:12
Rating: 5
Comment: By far the best experience in buying a car. Huge shout out to Elisa Welch who can make your purchase happen. She explained everything in detail and will definitely work hard to get you a deal. I came in here just to look around and because of her excellent customer service, I ended up buying a car.

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Name: M***** R****
Date: 2020-08-26 02:59:01
Rating: 5
Comment: My husband and I live in Los Angeles, the drive was really worth it. Patrick Buckley made our day very special the fact that he was very knowledgeable about the cars made it 100% satisfactory. He was very patient with us, I super recommend this dealership.

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Name: r**** h******
Date: 2020-08-25 20:03:09
Rating: 1
Comment: Horrible horrible customer service!! Not military friendly what so ever!!! Have had problems since day one of buying a car there from them not understanding how navy federal checks worked, to them running my credit even when I didnt need financing and had a check on hand when buying the car, to registration, I never received my plates 4 months later, I called to see what was the issue and their issue was that they did a mistake on the dmv charges and under estimated them and now want me to pay for their mistake, wouldnt had been an issue if they would have bother to called me or notify me of this situation but it wasnt until I called to check on my plates stay away from this place!

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Name: D***** R*****
Date: 2020-08-15 20:33:42
Rating: 5
Comment: I got helped by Elisa Welch who was patient throughout the process I slowed things down a bit but she was understanding and kept the conversation and process fun and simple I went home today with my first brand new car! ❤️

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Name: J**** L***
Date: 2020-08-13 01:58:07
Rating: 5
Comment: This was the first time I had ever stepped into a dealership to start the car buying process. I wasnt sure what I was walking into, and I had heard the horror stories of car lots. My experience was anything but horrifying. John met me walking up and pulled the car I was interested in up. I took it for a test drive and we started talking numbers. There was no high-pressure pitch. I had been pre-qualified (which isnt the same as pre-approved), but somehow my numbers went up at dealership—even though I was going through Capital One both times. Ultimately, we couldnt come to an agreement on the car. But everyone at the dealership was very helpful and straightforward. Ill be back here if I see a car that falls within my budget!

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Name: M****** H****
Date: 2020-08-10 03:37:42
Rating: 5
Comment: We bought a used car here, and our salesman, Patrick, went above and beyond, even after the purchase to ensure we were totally satisfied. I love my new car, and I would recommend the dealership to friends and family.

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Name: D**** S*****
Date: 2020-08-08 17:10:22
Rating: 5
Comment: I had an amazing experience with one of the salesman! His name was Dustyn, and he went above and beyond to help me! Very kind and professional.

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Name: K**** S*****
Date: 2020-08-08 16:49:37
Rating: 5
Comment: Visited your location the other day and encountered a wonderful salesman named Dustyn Shelby. He was pleasant, professional, personable and knowledgeable. I will return because of him.

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Name: D***** D****
Date: 2020-08-05 05:17:23
Rating: 5
Comment: Went in for an oil change. The cost was half of what Valvoline wanted to charge for my 2019 Mirage. The Staff was very friendly and the service was great. The vehicle was returned cleaner than when I took it in. Thank you

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Name: B**** b****
Date: 2020-07-26 04:49:12
Rating: 1
Comment: DONT WASTE YOUR TIME HERE!!! the price was nowhere near the advertised no haggle price when it came time to buy. we tried to pay cash and they told us there is a $995 fee to purchase the vehicle for cash. Sure enough it says it on their website.

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Name: M***** D* G******
Date: 2020-07-24 00:39:31
Rating: 5
Comment: I came for an oil change and finished buying a Eclipse Cross all because Elisa Welch who was amazing and help me in every step of the process.It was for her i decide to buy a new car. Totally recommend this place to do business.Thank you again

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Name: P******* J****
Date: 2020-07-18 16:32:16
Rating: 1
Comment: WORST EXPERIENCE EVER! The owner is so unprofessional it’s unbelievable. My entire day (1:30pm-7:20pm ish) was wasted due to the lack of organization and communication of this dealership. I was upfront that the car I wanted to trade in did not have registration and plates (Fully legal btw) BEFORE starting the process, but they were too busy trying to get a sale from me that they waited to ask me for info I couldn’t provide because my lender’s office was closed. I would’ve come back to complete the sale had it not been for the narcissistic owner who doesn’t own up to the mistakes they make; instead he belittles, cuts you off, and points the finger; making the situation even worse. Save yourself and go elsewhere with better ratings, fast. The reason for the one star is because of Elisa, she was very pleasant to deal with.And to whomever responds to these reviews, please save yourself the copy and paste of you using this to “improve.” You clearly could care less about improving...

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Name: O*** P******
Date: 2020-07-13 04:10:31
Rating: 1
Comment: Please don’t lose your time going here, I went because they posted a vehicle for $7,000 dollars, and when I get there it was $10,000. The i asked the manager what was the best price he could give, he said he was going to check, after a few minutes, he comes back with the price of $12,000 what kind of deal that was, he raised the price instead of lowering it. Also I had sent several emails to the one that is in charge of the appointments and never answered my emails. Please go somewhere else. Don’t lose your time here !

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Name: D***** S*****
Date: 2020-07-12 23:10:27
Rating: 5
Comment: Unbeatable customer service. Unbeatable prices. Best place to buy a car within 100 miles! Jacqueline Palomo got me into the the perfect car!

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Name: K***** K******
Date: 2020-07-06 17:51:17
Rating: 1
Comment: THIS PLACE IS A SCAM!!!I wish I could give it negative stars! I also wish I read the reviews before driving up there from San Diego. ALL I CAN SAY IS WOW!!! This place should be shut down for their illegal practice.I have been searching for a car for awhile and saw online a few types of vehicles from them that were at great prices, so I called up and made an appointment to see the cars. They wanted stock numbers so they could clean and sanitize the vehicles before I use. I was very excited about their dedication to customer service, safety and cleanliness. WOW WAS I WRONG. When we test drove the vehicles they looked like they haven’t been cleaned in weeks, if not longer and there was even tape on parts of the vehicle holding it together, Scotch Tape!!! That should have been a red flag to not waste our time, but we continued looking and talking because the price was so good.Fast forward an hour and we are finally sitting down to talk numbers and purchase a car. They had a few make and models I liked so I gave him a couple options and said get me prices and I’ll choose from there. He came back with prices almost $5000 more than posted online on their website and autotrader. When I asked him about it he said it’s a marketing tactic to get people in the door. I mean...WHAT??!! Isn’t that illegal. If you post a price you should honor the price, I thought that was how legit businesses work??? After he realized he was loosing us because of their shady scam, he started being rude and saying that’s a great price for the vehicle. Um yea it isn’t bad but we didn’t drive over an hour for a price we could have gotten closer to home for a clean and nicer same make/model car. He was a butt at the end and the whole place deserves to be shut down. BEWARE EVERYONE! They are trying to scam you and sell it as they are helping you and giving you such a deal. No wonder all those cars we looked at haven’t been sold since they got them in November, people are on to their SCAM!I have already contacted the BBB, let’s make this place hurt or even better, get shut down!

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Name: J*** M*******
Date: 2020-06-29 23:28:06
Rating: 5
Comment: I came to Mitsubishi Motors in Murrieta Ca and Elisa Welch welcome me, she was very helpful, professional, and put all her efforts to help me get the deal I wanted . I recommend this dealer and Elisa Welch to be your salesperson to help you . Thanks Elisa for being very helpful and to make me feel special !!!God bless you with many sales !!!

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Name: V****** N***
Date: 2020-06-28 20:29:58
Rating: 1
Comment: FALSE ADVERTISING!!!! I am sorry to say that we had a terrible experience. We looked online before we went and found 2 vehicles we wanted to look at and test drive. We arrived and were told right off the bat, the prices you see online are NOT what they truly are. THEY ARE SIGNIFICANTLY HIGHER AND THEY PUT THOSE TO GET FOOT traffic. We didnt purchase anything. They would not deal with cash paying customers.

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Name: m***** m*****
Date: 2020-06-25 22:53:57
Rating: 5
Comment: We bought a van from auto gallery. Elisa Welch helped us. She was so awesome and helpful it made the process a lot easier.

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Name: L*** P*****
Date: 2020-06-25 19:43:36
Rating: 2
Comment: Dustin was a really pleasant salesman. Gave us good info and was nice to work with, until purchase time came. All of the internet best prices have $3,000 in non-negotiable dealer added insurance and security. I really dislike the stupid games. If you put up a price, then honor it. Buyer beware.

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Name: M*** M*******
Date: 2020-06-24 05:24:41
Rating: 1
Comment: Straight up lies!!!They list a car for $11,250 and when I get there it is $14,350, which is $3,000 more than MSRP and what they stated! I asked 4 different employees over 3 days of research over the phone if the sale price would be $11,250 then add tax, license, registration, etc and they said yes. I did not want to drive for one and a half hours oneway to find out the price was different and I specifically told each person I spoke with that fact. So, after arriving on the lot I became very angry after I found out that they lied to me. My daughter was very excited to get her first car, and we had to drive another hour and a half home with disgusted for Auto Gallery Mitsubishi-Murrieta in our stomachs. They try to hide details in their fine print about thousands of unnecessary charges to pad their wallets! Stay away from Auto Gallery Mitsubishi-Murrieta!

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Name: B**** E* g*****
Date: 2020-06-20 13:54:55
Rating: 1
Comment: Very bad experience to purchase a car. There’s a hidden fees of $ 5,000 above their internet price. Sam, the sales manager in Murrieta is very aggressive, non professional and disrespectful with the worst customer care ever. They never give you the out of door price. I repeatedly asked about it but they give you your monthly payments. If you doesn’t ask about the details of the price, It will be ended to buy a car with extra $ 5,000 without notice. Non honest.

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Name: S****** M********
Date: 2020-06-15 02:37:10
Rating: 1
Comment: Visited here to look at a car I found posted online. I called ahead to verify availability and price, was even told there was room for negotiation from the listed price. After showing up they pointed out someone else looking at the car and insisted we were fast as others were looking at the car. After a very brief (2 lights down the road before they insisted we go back) test drive they took is inside and started talking about the price which was now $2.5k over the listed price due to added accessory fees (such as Lojack) that werent optional, and werent mentioned in the listing. So they intentionally listed the car lower than the actual price they were selling it for. After long negotiation they said theyd bring us down in price so the out the door price was the same as the listed price+taxes and fees, great we got them to go to the actual advertised price. I told them Id apply for the financing if the price they told me was the out the door price. They come back after running my credit with an out the door price $2k over what we agreed and claimed it was what we agreed to originally. They are being misleading and then ultimately lying to get you to run financing and buy the car. Hidden fees was something I was ready to be on the lookout for when buying a car, but outright lying to me to get me to sign and run my credit is ridiculous. After we told them the price was unacceptable and not what they promised, the sales manager came out to talk, claimed that our rate was a great rate and that we sign contracts with customers at 20% all the time, if you need a car now you do what you have to do Beware if you visit and read things very closely.

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Name: J*** D**
Date: 2020-06-14 19:10:52
Rating: 5
Comment: Elisa was very helpful and the process of getting a car was smooth and quick . Highly recommend getting in touch with her if you’re looking for a car at this location.

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Name: s**** d***
Date: 2020-06-14 04:53:16
Rating: 1
Comment: WARNING SCAMMERSSo I was looking at Dodge caravans and I saw that they had 1 for 11000 and some change which most of the ones that I had seen are going for about 14,000 to 15,000 with Below 50,000 miles. I live in the San Fernando Valley which is about 2 hours away with traffic from Marietta so I called them up to make sure that this was not a scam! I called 10 times or more and I specifically asked them every question to make sure that they were not going to put in extra fees or surprise me with a different huge number Not including the tax and registration fees that I knew is usually about $1500 or so..once I got there after my 2 hour drive Guess what even before I wanted to do the test drive they tell me yeah it goes up $3000 no matter what because they put all these add ons that you dont ask for!!! it automatically comes with the car they told me within 10 seconds of being there which they could have told me over the phone! Then the manager comes out pretending to work out a deal but there is no deal they just try to confuse you on paper and its the same number that I got when I got there!!! they add in all these different features to the car like low jack! I do not mind if a car dealer tells me its the right price and then I get there in its the same price but for them to raise it almost $4000 not for taxes and fees but other Ridiculous stuff so they can mark up the price and get more money out of you when I specifically asked them 10 times or more over the phone if they were going to do this because Im driving 2 hours for them to 10 seconds after we get there raise the price $4000 is ridiculous and left right away they are a bait and switch place!!! So I came back to The Valley and tomorrow Im going to buy a car from them because at least they were honest and didnt have me drive 2 hours there and 2 hours back and spend $30 in gas to lie to me

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Name: B**** B****
Date: 2020-06-13 04:35:00
Rating: 5
Comment: Had a great experience at Auto Gallery Mitsubishi!! Elisa Welch is an awesome person who was very helpful and I recommend this car dealership! You won’t regret it.

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Name: J*** S*****
Date: 2020-06-08 19:39:52
Rating: 5
Comment: Our experience was first class. Elisa Welch was awesome salesperson. I recommend this dealership, to everyone.

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Name: A***** R******
Date: 2020-06-07 23:17:35
Rating: 1
Comment: Buyer beware. That sweet price you see online is fake, instead add 3000 to it at a minimum. They dont include dealer add ons in their advertised price. Dont waste your time with their misleading advertising schemes.

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Name: K******* R**********
Date: 2020-06-07 23:07:02
Rating: 1
Comment: One enters a used car dealer already apprehensive and untrusting..but wow this was sheer surprise. Out the door the car we were interested in was 50% more than advertised. One expects 20% with taxes and fees..But no, this was 50%! Had you just advertised the actual price we would have still been interested. Based on the dishonesty alone you lost our business. To add insult to injury they were not interested in cash, they only wanted a finance deal. Guess our money wasnt good enough here, Im sure someone else will appreciate it.

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Name: H**** L***********
Date: 2020-06-06 18:11:28
Rating: 1
Comment: This place is a SCAM. My family made an appointment for a $7900 car. They talked up the car and then added on $3000 worth of fees that are “non-negotiable” at the end. It’s a bad business scheme with shady dealers. They use prices to bait people and then sell you a car for thousands more than advertised. This is false advertisement and they are not willing to negotiate. They say they are giving you “add-ons” but they refuse to take them off if you don’t want them. Horrible business, would not recommend for anyone. So disappointed in this place. Buyers beware.

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Name: 2************
Date: 2020-06-05 00:46:56
Rating: 5
Comment: I worked with a sales rep named Elisa Welch. She was very courteous and professional. She went out of her way to help me. Great, personal service. Cant recommend this place enough.

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Name: R****** R*******
Date: 2020-06-02 00:03:09
Rating: 1
Comment: They add thousands of dollars for items they consider mandatory when they should be options. They are inflating their profits by over charging for these services. $1000 fee to pay cash, $1400 for paint protection, $900 for LoJack and more. STAY AWAY!!!!!

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Name: Y***** D****
Date: 2020-05-27 03:23:11
Rating: 5
Comment: My experience here was very good due to Elisa Welch, she was very professional with her work and explained things very well and because of her we got the car we wanted and are very happy with it!

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Name: D**** S*****
Date: 2020-05-27 02:08:04
Rating: 1
Comment: Please be advised that the Auto Gallery Mitsubishi of Murrieta is practicing Bait and Switch techniques - I drove 3 hours R/T to inspect a car advertised at $7,400 only to find they added a $3,000 dealer addendum to the price. I didnt read any reviews prior to driving there - this was my bad. It seems they are BAIT & SWITCH - SHADY DEALER. Buyer Beware.

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Name: H****** S********
Date: 2020-05-26 01:23:13
Rating: 5
Comment: Elisa Welch was extremely nice, not pushy and pleasant to work with. Best car buying experience i have had!

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Name: S*** D******
Date: 2020-05-24 03:18:30
Rating: 5
Comment: Elisa was a very great sales rep, she went out of her way to keep tabs on the exact car that I wanted which was getting minor repairs in service. Jose was also great help while purchasing my Volkswagen Jetta SportWagen. Thank you both for your amazing help.

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Name: J******** F****
Date: 2020-05-23 21:07:03
Rating: 5
Comment: Elisa Welsh was great! Found us a great deal on a trade in and was super nice and professional. Even taught us a card game while they ran our credit! Thanks Elisa!

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Name: T***** D***
Date: 2020-05-21 20:59:29
Rating: 1
Comment: So today I had to pick up a part I already ordered and paid for at the part dept. I came in at 1pm and literally left after 2. The worst part was that I had to wait on them till they came back from lunch.I waited patiently and when they came back they didnt even notice me or bother to ask for help except for the sales men he was very concerning. I approched the parts dept and there was three workers non of them could assit me except for one guy. I honestly thought that I would just come in and grab my product and leave. SADLY i wasted over an hour of my day just sitting here in the lobby when the product has been already purchased a WEEK ago. Please do something about this it was a waste of my time but I still needed that part so waited frustrated. Since the product has been ordered I figured someone could of just handed it to me to head on with my day. This is very bad customer service hope it changes soon. Maybe leave somone in the parts dept while others are at lunch.

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Name: s*** h*****
Date: 2020-05-18 15:18:13
Rating: 1
Comment: Tried to purchasing the $8K fiat 500EBut ended up encountering the worst and most confusing car buying experience ever.Why does this place even call itself a car dealership.The sales person was not even interested in selling me a car.All he cared about was forcing me to buying lo-jack, theft coverage, and vehicle protection plans.Initially he did even tell me how the hell a $8K car was now around $12K.Very sneaking to advertise such low prices online than jack them up when actually get people into the dealership.I had keep insisting to see the pricing break down before he actually showed me what he was forcing me to buy.The cost of all these overages/junk was basically almost have the cost of the car.I tried to get him just to sell me the car at full asking price but he refused to even due so without any of the additional add-ons.Stay far away from this dealership; very shady business practices.

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Name: J* B****
Date: 2020-05-16 05:42:18
Rating: 5
Comment: Elisa Welch was a huge help in finding the right family sedan for us. Highly recommend her as she is knowledgeable and open to help the customer find the vehicle they want no matter how long the decision takes.

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Name: E***** L****
Date: 2020-05-15 21:20:55
Rating: 5
Comment: Bought an eclipse cross and Eddie Lopez was our sales rep. He was great from the beginning to the end and made everything super easy and fun. I would definitely recommend him as your salesman!

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Name: M*** G
Date: 2020-05-14 05:36:05
Rating: 1
Comment: Be weary of their used car sale prices. the advertised price on autotrader & other online postings do not include the addendum they add on all used cars ~$3k. good luck selling used cars with an additional 3k tacked on top.

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Name: L****** S****
Date: 2020-05-13 23:15:03
Rating: 5
Comment: Bought my dream Jeep from Eddie! He was super friendly and knowledgeable! The whole process was pretty quick and easy! Definitely would recommend him!

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Name: S******* L*******
Date: 2020-05-11 02:17:17
Rating: 5
Comment: Elisa was my sales Lady and she was very patient and understanding! We drove 3 cars with my 4 year old daughter. Made sure I was happy with my purchase and not pushy. We weren’t sure with my credit if we were going to make it and the manager, Steve gutierrez, helped us out after closing to make sure we got the car we wanted. Buying a car is stressful but Elisa and Steve made it painless!

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Name: Z**** A*****
Date: 2020-05-09 19:13:06
Rating: 5
Comment: Eddy was amazing and super helpful! From the moment we walked in he was very welcoming and as a first time buyer he made my experience great and also made the entire process fun and easy. I will definitely be recommending Eduardo as your go-to person when purchasing a vehicle here. Super honest and easy to work with I’m glad he was my sales rep!

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Name: E******** M***
Date: 2020-05-08 22:54:01
Rating: 5
Comment: My visit was here was excellent to say the least Jackie Palomo was a sweetheart great customer service, excellent communication and easy to speak too and just a Doll would definitely come back 5 stars ⭐️

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Name: r** l****
Date: 2020-05-02 04:24:54
Rating: 1
Comment: I stopped by today to purchase a car they advertised for $12,930 wich is listed below blue book value, i test drove the car and i loved it so i told the sales man to do a break down sheet to see what the total would be so he went to the finance guy and brought the sheet and everything seemed good except for the fact that if you dont pay attention there is an Accessory fee that totaled almost $2,500 dollars wich is for a gps and something else i think cosmetic insurance that i didnt even need wich i told them if they could remove it wich they answer no it cant this is why they advertise below blue book to attract people with a low price but once youre there if you dont ask or pay attention to the co tract they will get you for almost $2,500 and boom now the price is like bluebook value so in reality you dont get that great deal they falsely advertise in my opinion the accesories fee should be optional there pretty much forcing you to purchase it.

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Name: M****** S******
Date: 2020-05-01 00:03:43
Rating: 5
Comment: Amy was super easy to talk to and really made the whole experience for me! It’s nice to be treated like a person and not just another sale. She wasn’t pushy at all and even let me take a car I liked on a test drive! Definitely ask for her if you happen to be at Mitsubishi in murrieta!

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Name: J****** R*******
Date: 2020-04-26 21:05:23
Rating: 1
Comment: If I could give them a 0 I would. I drove over an hour durring this Covid-19 pandamic to get to the dealership to see a car listed at a great price went for a test drive only to find out the add ons are MANDATORY to purchase!!! Are you kidding me ? I went to look at a $8,975 car to be told I have to purchase $3k worth of add ons ! Shame on this company! If its mandatory list the car with the additional cost already included!! As a buyer you should have the option if you want to buy add ons. Not told you have to. Very disappointing.

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Name: F******* R***
Date: 2020-04-25 18:54:42
Rating: 2
Comment: Watch out. Although they sell cars in good condition, theyre a bait & switch shop. All their used cars sell with mandatory options that add 3k to the price youll see advertised. Sales manager tried to tell me that this addition to the price was on the fine prints, but what an old fashioned way to sell ! This dealer targets those who have limited credit options that will fall into that trap and finance those extras (Lo jack, wax protection, anti theft - 3k !!!)Beware

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Name: M*** B****
Date: 2020-04-24 18:40:33
Rating: 1
Comment: Unfortunately, my experience with this dealership has been like so many others (read the Yelp reviews).Scheduled an appointment to see a car listed for $5850. (Asked ahead of time if the price was negotiable and we were assured it was.) Arrived at the dealer, met the salesman, and test drove the car. When we arrived back at the dealership we told the salesman we liked the car. The salesman then informed us there were some ad-on charges to the car. I asked how much and he said we can talk about it inside. Went in to negotiate price and salesman informed us that the ad-ons were $2999 and were non-negotiable. Out the door price was going to be over 9K with tax and license.Bottom line, if you plan on visiting this dealership based on the prices in the ads, make sure you ask ahead of time if there are any ad-ons to get a better idea of how much youll actually be paying for the car.

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Name: G*** M******
Date: 2020-04-18 00:18:21
Rating: 5
Comment: My daughter and I came in to purchase a vehicle and were helped by a very friendly and personable woman name Elisa Welch. She went out of her way to help us! We never felt pressured or manipulated, which is the norm with car sales people.I would recommend this dealer for anyones purchase.

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Name: G******* B******
Date: 2020-03-25 03:00:37
Rating: 5
Comment: Amy was amazing, she made everything so fast and easy going went in to buy 1 car came out with 2. A car for me and bought my husband the car of his dreams a red alfa romeo guilia. I would recommend Amy over any person there. Very knowledgeable friendly and fast. Also plays games with you while you wait for financing

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Name: A******** J****
Date: 2020-03-15 21:01:33
Rating: 5
Comment: Patrick Buckley gave me a pleasant experience when I bought my 2014 VW Passat TDI SEL Premium. Would really recommend working with him.

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Name: K****** B****
Date: 2020-03-12 00:56:31
Rating: 5
Comment: Bought my car from Elisa. She was so helpful and got us the best deal possible. They really worked with me. I highly recommend coming to see her. She’s the best!

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Name: R*** C*******
Date: 2020-03-11 20:08:33
Rating: 5
Comment: Took my evo x monday for service. Adonis was the service adviser that helped me out. He was friendly and very knowledgeable. He continuously updated me regarding the status of my car. Techs took amazing car of my car. They treated my car like it was their own. So grateful for Adonis and the tech team.

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Name: R*** G****
Date: 2020-03-06 05:08:23
Rating: 5
Comment: Life Savers! Huge Thank you to Adonis from the service department. I was stranded in Temecula, 2 hours away from home due to a transmission issue and showed up last minute to the Auto Gallery Dealership to see if i could get my issue resolved. Adonis took real good care of me and was able to help me out even tho i showed up late, him and the Mitsubishi team were able to get my car fixed and back on the road with no issues! Thank you for you excellent service!

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Name: B******* T**************
Date: 2020-03-06 01:13:43
Rating: 5
Comment: Great customer service with Elisa Welch, definitely made time fly quick while waiting for our deal . Definitely will recommend her with other family members and friends :) thank you for your service ! We are happy owners of an Audi thanks to your hard work .

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Name: M***** R****
Date: 2020-03-01 04:13:32
Rating: 5
Comment: We purchased a 2019 Outlander today from Amy Benitez at Auto Gallery Mitsubishi. Amy and the entire team were great. Amy went above and beyond to help us find the right vehicle for our family. If your looking to buy a new vehicle go see Amy Benitez in Murrieta you won’t be disappointed!!

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Name: U**** L******
Date: 2020-02-29 20:26:50
Rating: 5
Comment: Amy made the entire experience easy and pleasant. And let’s be frank, those are two things you don’t generally get at a car dealership. Highly recommend stopping in and seeing her if you’re in the market for a good vehicle.

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Name: I*** Q******
Date: 2020-02-26 06:59:06
Rating: 5
Comment: There is no words to explain how grateful my family and I are with the sales and financing team at mitsubishi of murrieta!! Especially with Jose Luis Sanchez and Hamid! We had literally been all over town looking for a car for my wife, we couldnt work out any deal but as soon as we stepped foot in to mitsubishi of murrieta they worked out a deal and important to say a REASONABLE deal. And to top it all off the payment including GAP insurance was the lowes deal anybody had offered us in all other dealerships. I recommended if youre looking for a car first come to Mitsubishi of Murrieta and dont forget to ask for Jose Luis Sanchez for that extra discount.

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Name: D** H******
Date: 2020-02-25 22:59:50
Rating: 5
Comment: Amy was amazing! Knowledgeable and very efficient with all the needed paperwork. Would definitely recommend her for your next purchase. I plan to use her in the future!

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Name: A****** R*******
Date: 2020-02-24 20:18:57
Rating: 5
Comment: I took my car to get maintenanced early on a Friday morning expecting to be told that many thing would need to be taken car of on my vehicle. To my surprise the staff was friendly and informative and told me exactly what needed to be taken care of on my car and quoted me an amount tremendously lower than what I thought I would have to pay and they were efficient! I got my car back around lunch time as promised! My shuttle driver was also friendly! Thanks Adonis and Andrew for an awesome experience! I will definitely be back again!

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Name: K******* B********
Date: 2020-02-19 22:28:10
Rating: 1
Comment: There vehicles are unsafe I tested several different ones each one had problems. And one didnt have the heat protection in side the engine. They only do a 17 point cheack on them and yet they miss so many important items on the cars. The owner is very kind the service manager is very kind Amy is the only great sales person but the owner needs to be more involved in checking the cars he puts on the lot. Along with they seam to give everyone and there brother your phone number and the calls and texts never stop coming in.they have zero respect for others. If it was possible to give them a overall zero stars I would. This place needs a major over hall. Do not go here if its the last thing you do!

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Name: Y***** M***
Date: 2020-02-18 02:44:28
Rating: 5
Comment: My experience here at Auto Gallery Mitsubishi-Murrieta was very smooth, not a big hassle and stress free. My salesman Byron was very patient, memorized all the inventor numbers of five cars I drove. Very calm and a great salesman, and very very knowledgeable about all of the cars interested in. Very impressed . The finance guy was a hard nut to crack but overall did great. Thank you for great experience:)

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Name: F**** A****
Date: 2020-02-17 03:21:59
Rating: 5
Comment: I had a great pleasure of working with Lisa at this dealership. Everyone was really courteous, friendly and helpful but Lisa particularly helped us get a good deal on a vehicle we wanted. She was not pushy and did not even try to push their own “select” inventory. The whole process was very smooth. I recommend this place!

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Name: M*** M*****
Date: 2020-02-16 20:00:11
Rating: 5
Comment: We came in on a Sunday to purchase a vehicle and were met by Byron . A very pleasant young man who was very helpful and easy to talk to . He made our experience easy and comfortable . I encourage anyone who comes in to purchase a vehicle to Ask for Byron . Byron, your gonna go far in life ! keep up the good work

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Name: T****** N******
Date: 2020-02-16 00:41:35
Rating: 5
Comment: Byron did an excellent job at helping my mom and I get the car and financing that we wanted in a very efficient way. He was very helpful and knowledgeable about the car he sold me, and I cant wait to take it out on adventures. Thanks Byron!

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Name: C*** N*****
Date: 2020-02-11 00:58:53
Rating: 5
Comment: Elisa Welch was AMAZING in the car buying process. Multiple test drives, multiple walks around the dealership waiting to find the right car. She was so patient, not pushy and the process was flawless! If you’re in the market for a new or used car, go see her!

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Name: R****** K*****
Date: 2020-02-09 04:36:55
Rating: 5
Comment: I wanted to test drive a used Toyota RAV 4, and was lucky enough to have Byron help me. He was excellent--knowledgeable, friendly, helpful, and not obnoxiously pushy. He answered all my questions, and ended up taking extra time with me, helping me beyond my expectations. Highly recommend Byron, and this dealership.

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Name: C**** H********
Date: 2020-02-08 19:16:17
Rating: 5
Comment: I purchased my new 2019 Outlander Sport SE with Amy. The whole process was easy, its a family atmosphere at Mitsubishi Murrieta. They go above and beyond. GREAT EXPERIENCE..

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Name: M******* C*****
Date: 2020-02-04 05:36:21
Rating: 5
Comment: Amy was very helpful in making our decision on which car to get for our daughter. She went above and beyond for what was expected of her by coming in even if it was her day off.Andrew, the service manager was very knowledgeable in answering our questions as well and everyone else we’re very friendly.

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Name: k********* a******
Date: 2020-01-31 22:03:05
Rating: 5
Comment: Amy a bucket of overflowing joy made my life easy and brightened my day. A sense of humor that was a gift and soul replenishing. Such a loving caring personality that I will miss and be a returning customer. Mitsubishi treat this treasure of representative will cause that is a smile that wins hearts.

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Name: S**** L******
Date: 2020-01-30 23:37:52
Rating: 5
Comment: Anne Abella was a great saleswoman. She really helped us get out of the hole with a trade-in no one would take and into a brand new car. Thank you Anne!!!

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Name: L**** L*****
Date: 2020-01-25 02:19:11
Rating: 5
Comment: Everyone was so nice from the time I saw it online, the follow up and our visit to the Mitsubishi store. Gabriel Rojas followed up with me during the week and Amy Benitez was our sales rep the actual day we bought the vehicle.

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Name: V**** G******* (******
Date: 2020-01-20 20:21:49
Rating: 5
Comment: Great experience! Alex made the transaction super easy and she is AWESOME!! I highly recommend to go see her when you are looking for something to drive... Thanks Alex!!!

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Name: A**** P*****
Date: 2020-01-20 04:05:43
Rating: 5
Comment: Found this dealership after applying online with Capital one.....the best decision weve made, awesome service we learned alot about car buying our sales Rep Amy, was friendly courteous and entertaining (no pressure girl) Sam the Sales manager and GM Amir and A.Service manager Andrew were an awesome team they work like family I would definitely recommend Auto Gallery Mitsubishi for anyones next New or Used car purchase it would be worth your time and finance.

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Name: N**** P****
Date: 2020-01-17 19:21:31
Rating: 4
Comment: Amy is a very bright young lady who cares about her customers. All our questions were answered to our satisfaction, even specialized ones(mechanical). Painless and easy experience, great staff at the dealership.

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Name: B** R****
Date: 2020-01-15 23:37:24
Rating: 1
Comment: I had a terrible experience at Mitsubishi-Murrieta in the service department. I took my car in for a quote, they said it needed a new catalytic converter and a new o2 sensor. We agreed on $1420 total cost, this included parts labor and tax. They called me about three days later and said the cat was installed but they were unable to get the old o2 sensor off. So I went in to pick up my car the next day. They tried to make me pay $280 for the o2 sensor that they couldnt install, and i had to argue with two managers in order to get them to take it back. They also insisted on keeping all of the labor charges even though they were unable to perform half of the labor. They told me the old o2 sensor was seized on and that they couldnt get it off. I totally understand that, but since they were unable to complete the job, why do they think they get to charge the full amount for labor. Also, they charged a $20 express delivery fee for one of the parts. That particular part didnt even get there on time and they would not refund the $20. They displayed a very low level of customer service and a lack of competency. I have no reason to return to them ever again.

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Name: A***** S*****
Date: 2020-01-15 05:38:37
Rating: 5
Comment: Madison first helped me on the phone, and answered all of my questions quickly. The price of the car was already so low compared to the competition, so I didn’t feel the need to haggle with them. Madison was able to get me all the information I needed to make a great decision about a new car! Also, Matt helped me to talk through all of the different features of the car, all of my different options, and put me at ease in a process that is usually very stressful. I am grateful for this team!

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Name: V
Date: 2020-01-11 19:38:43
Rating: 5
Comment: Anne was very helpful, had a lot of knowledge on each of the cars which was very helpful in our desicion. She was able to help us find a really cheap rate as well! Over all if youre looking for a car i would recommend speaking with her!

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Name: J**** J******
Date: 2020-01-11 05:30:04
Rating: 5
Comment: At Mitsubishi Murrieta Anne Abella helped us with our car purchase and was great she answered all our questions and walked us through with the entire process making our decision easier to make this purchase. I would recommend her and recommend this dealership! The owner Mr. Hamid also took the time to introduce him self, I thought that was awesome! Dont hesitated to visit this dealership and ask for Anne Abella she will make you purchase experience smooth and easy.

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Name: M****** B*******
Date: 2020-01-11 03:21:36
Rating: 5
Comment: Bought a new car here and it was hands down the best experience EVER!!! Alex was so friendly, so helpful and made me feel like we were friends through every test drive! Found the best car and Lucas and Nick took care of making sure it was PERFECT! So happy with our new car! Thanks so much!

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Name: J**** B
Date: 2020-01-10 00:20:07
Rating: 5
Comment: Visited as a first time buyer and was immediately greeted by Anne Abella who graciously allowed me to test drive a few cars I had interest in. Held great conversation and always super polite. Once I had a car in mind she very quickly took me through the process of getting one and thoroughly kept me updated the whole way.

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Name: R** F*****
Date: 2020-01-08 23:51:23
Rating: 5
Comment: Anne let me sit in the gtr!! It is my dream car, She is very nice 5 stars :):) and the service is really fast in and out in less than an hour for simple things, definitely a great place!

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Name: j*** m**** v****
Date: 2020-01-08 23:24:19
Rating: 5
Comment: Anne abella, was a wonderful individual. She was helpful and truly genuine. Anne was informative with all my questions. I was in a difficult situation with my previous car and she helped me with purchasing a new vehicle with all the information I needed. I would definitely recommend Mitsubishi murrieta with anyone curious about purchasing or servicing a their cars here

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Name: E** S******
Date: 2020-01-08 01:45:05
Rating: 5
Comment: Madison helped us get a new Outlander. She was helpful, friendly and knowledgeable. She did her best to get us a good deal and was very professional.

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Name: M******* R******** S*****
Date: 2020-01-07 17:25:48
Rating: 5
Comment: Next time your in the area to buy your next car make sure you ask for “Alex” she is friendly, goes above and beyond and is very knowledgeable.She knows about the cars and is willing to make that next sale with YOU!Also she is bilingual which is a plus.Very patient and will always follow up with a smile.Great experience working with her!!!Tell her ( Michelle the Foodie from FL recommend her)

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Name: A***** M*****
Date: 2020-01-06 18:12:42
Rating: 5
Comment: Excellent service, communicative, and fast. I had the pleasure of being assisted by Tyler and his colleagues at Auto Gallery Mitsubishi-Murrieta. They made the process of buying a van for my company easy. Lucas helped get all the registration and sales paperwork get squared away, too. From my experience, this was hassle-free and the folks are service-oriented. I would purchase another vehicle from them.

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Name: M****** M***
Date: 2020-01-03 01:36:31
Rating: 5
Comment: Byron was super helpful in helping me find a car that was right for me. He along with everyone at the dealership were very patient with me. I would definitely come back here again.

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Name: V**** L*** G*******
Date: 2020-01-01 01:23:52
Rating: 5
Comment: Thank you Alex Suarez for the superb customer service. We really enjoyed getting in and getting out especially being approved prior to coming down. We were surprised on how you all called us throughout the day and keeping us updated on what we were approved for, the many discounts, and upgrade to the Limited Edition. This is an awesome Birthday gift for my wife (Viola). Happy New Years.Respectfully Submitted,Michael Leon Guerrero

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Name: A*** F********
Date: 2019-12-31 21:02:59
Rating: 5
Comment: I purchased my used car from Gabriel Riojas back in September. Everything went perfectly and smoothly. This was the first time I had ever purchased a car on my own, and honestly, I was apprehensive about it. But Gabriel helped me every step of the way. The first time i went to the show room, Gabriel was there to help. I had spoken with him on the phone beforehand because i had seen one of the cars on their webpage. Ever since Gabriel called when a car went onto their lot, that he thought would be a good fit for me. I really appreciated that. I went to many, going as far as Irvine & Escondido,, and didnt get this kind of service from anyone else.Thanks Gabriel

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Name: C***** O***
Date: 2019-12-31 04:43:54
Rating: 5
Comment: I purchased a New 2019 Mitsubishi Outlander with the help of Gabriel at the Auto Gallery location, and our experience was flawless thanks to the help of Gabe! Would definitely recommend this dealership and salesman to anyone!

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Name: S**** W***
Date: 2019-12-29 21:26:46
Rating: 5
Comment: Gabriel is a Very good sales man. We had good communication and they are very welcome and nice, the manager is funny, if u want buy car u can come here and promise u will have a nice meeting. Very recommend.

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Name: K******* T*******
Date: 2019-12-29 19:14:33
Rating: 5
Comment: Great customer service, I recommend talking to Gabriel. He is friendly and understanding. Hes patient and works with you, responds fast and stays connected through email and phone calls. Ask for Gabriel!

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Name: G** C******
Date: 2019-12-29 01:00:21
Rating: 5
Comment: Anne Abella - the best sales and product specialist that Ive known. Very courteous, warmly accommodating and gave me the best deal I can ever have. Excellent service!

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Name: B****** O****
Date: 2019-12-29 01:00:18
Rating: 5
Comment: Enjoyed working with Anne Abella as my husband and I car shopped for an SUV. After visiting 10-15 car dealerships over a couple weeks we found the right car here at the Murrieta dealership. She helped us mostly in the rain/cold and was quick to answer any questions we had. After 3-5 visits we drove away with a Mitsubishi Outlander 💃🎉

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Name: T**** M*******
Date: 2019-12-28 22:07:55
Rating: 5
Comment: Alex did an awesome job. She was helpful informative and she had a great attitude. She wasnt overly pushy and she worked with us to find the right car. 5 out of 5! AMAZING!!!

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Name: S** H*
Date: 2019-12-28 21:47:21
Rating: 5
Comment: Anne Abella is the best salesperson I’ve met. She did a good job in getting us approved as a first time buyer with great interest rate. Will definitely buy from her next time we need a car.

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Name: c***** s* j****
Date: 2019-12-28 01:18:08
Rating: 5
Comment: Alex Suarex was the Best Auto Sales we have ever worked withShe is very nice and very informative . she went way above what any sales person would normally do. We will definitely recommend her to our family and friends. iwhen they decide to look for new cars

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Name: C**** M*****
Date: 2019-12-27 20:37:28
Rating: 4
Comment: Nice people. Worked with Byron, who was very helpful and upfront. Dealer has straight forward pricing. We weren’t able to make a deal because of the straight forward pricing, but I’d shop here again.

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Name: B*** Y****
Date: 2019-12-27 03:38:44
Rating: 5
Comment: Tyler and Hamid made buying a car fast and easy. Tyler took the time to show us the car and Hamid made a point to come and say hello. Very good experience

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Name: V* R*** (*********
Date: 2019-12-25 02:39:50
Rating: 5
Comment: Great experience at Murrieta Mitsubishi. Gabriel was our salesman agent who is very professional, friendly and has great customer service ethics. We are happy with our purchase and overall the experience there.

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Name: V*** R********
Date: 2019-12-24 04:49:13
Rating: 5
Comment: Great dealership! I would like to thank Alex for herexcellent customer service!!!!!! Alex your very positive and your personality lights up the room! You assured my experience was Fun and knowledgeable. Thank you Alex. I 100% recommend Alex for anything at Auto Gallery Mitsubishi Murrieta

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Name: S******* S******
Date: 2019-12-24 00:18:21
Rating: 5
Comment: I have been wanting to get back into a Mitsubishi since i had to give mine away years ago and was given the run around by so many people it would cost this much or youd have to pay this much, but one phone call with Anne Abella and my hopes are back up again.She was amazing to speak to on the phone and was so helpful with answering my questions and giving me hope that they could help me get back into a Mitsubishi. Great customer service, cant wait to drive away in my new car.

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Name: V**** E
Date: 2019-12-23 23:39:54
Rating: 5
Comment: We go to Anne Abella to handle our corporate fleet needs; always a flawless transaction, would not go to another sales rep!

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Name: r**** s*****
Date: 2019-12-22 22:02:26
Rating: 5
Comment: Alex rocks. She went above and beyond.Awesom, classy, respectful, kind, polite.When other sales people ignored us...she came up and greeted us.

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Name: P**** H********
Date: 2019-12-20 22:42:38
Rating: 5
Comment: These guys are awesome! We bought our outlander sport here and already got our two services here. The best experience we ever had with any dealership. Gabriel and Andrew were extremely helpful. Highly recommended!

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Name: M*****
Date: 2019-12-20 19:36:46
Rating: 5
Comment: After going to multiple Mitsubishi service departments, Murrieta is by far the best! I will never go anywhere else but here from now on. They are extremely knowledgeable and honest and actually care about the work they do. If you care about your car and want the best possible service go here!

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Name: v**** h******
Date: 2019-12-20 18:07:19
Rating: 5
Comment: We purchased a car and Anne helped us. She was very informative with us. She also is a very nice young lady and made us very comfortable while we waited for the deal to be finished up.

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Name: C**** D*****
Date: 2019-12-20 05:07:16
Rating: 5
Comment: I reached out to Adonis and Andrew from the service department for help with getting a clutch, flywheel, and oil-pan installed. Throughout their quick and spot-on work, they reached out to me and kept me updated. Andrew went out of his way to save me hundreds of dollars, while adding several hours to his own workload. This shop treats you like family and if you drive a Mitsubishi you have to get your work done here.

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Name: K** B
Date: 2019-12-20 03:56:23
Rating: 5
Comment: Anne Abella was extremely helpful during my car buying experience!! It’s my first time buying and I felt comfortable with the way she explained everything to me. Thanks again Anne!

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Name: R**** H******
Date: 2019-12-19 20:15:33
Rating: 5
Comment: Anne Abella provided excellent service. She made purchasing the vehicle easy and provided easy purchase options.

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Name: C******* I****
Date: 2019-12-19 19:18:57
Rating: 5
Comment: Came to the dealership to follow up on a reimbursement that was due and spoke to Byron. M (Sales Consultant) regarding the status of it and he was more than helpful with getting information and status of it. He went above and beyond to get the reimbursement issued the same day. Byron was very professional and patient with my concerns. The owner came to follow up on the situation. Byron was just great and one of a kind to have in a business, I was thankful Byron was there to help us.

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Name: K**** B******
Date: 2019-12-17 04:09:37
Rating: 5
Comment: Anne was extremely helpful, patient, and friendly. She was through in explaining everything during the buying process and made sure we felt comfortable with every step.

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Name: C**** A******
Date: 2019-12-17 03:17:07
Rating: 5
Comment: Was just driving by and saw a vehicle that I had caught my eye and decided to walk in and see it. Walking in I was welcomed by Alejandra, I Asked about the car and she was more than happy to show me it. The over all test drive experience was wonderful. She answered all my questions with ease. I would like to thank Alejandra and the wonderful team for allowing me to see the vehicle.

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Name: O***** H*****
Date: 2019-12-17 01:54:12
Rating: 5
Comment: Alex was so helpful and thorough and made my buying experience painless and quick. She was so patient and answered all my questions. I had trouble dealing with other dealerships and I felt like Alex and the team here made me a priority and cared about my concerns and questions. Will be back to buy again.

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Name: C******** L***
Date: 2019-12-15 00:33:06
Rating: 5
Comment: Great experience here at Mitsubishi in Murrieta! Our automotive salesmen Madison completely changed my perspective on dealerships. Not only was she professional but very communicative and willing to work with us. I am so happy and pleased with this experience and the way this dealership conducts business. I highly recommend this dealership and to work with Madison.

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Name: M***** S******
Date: 2019-12-13 20:40:31
Rating: 5
Comment: Amazing customer service i was happy to purchase my first car here. Very kind and gave me the best possible deal regardless of my age. Make sure to speak with Gabriel Riojas for the best deal!

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Name: G*** M****
Date: 2019-12-08 01:18:51
Rating: 5
Comment: Came in and worked with Byron and Anne. Their service was excellent, they were very nice and provided great service. They explained everything to us, left with a lot of information.

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Name: A**** C*
Date: 2019-12-06 22:19:10
Rating: 5
Comment: Personally, this dealership has my respect. We recently bought an Outlander Limited Edition. Car price was reasonably lower than other competitors, especially from my local dealers in Central Valley. I felt like family when I asked to see a few cars and ultimately choosing the one ☝️ Tyler is the young man that helped us see the car, test drive it and gave us all the best possible info about the car. My wife loved this candy red outlander and paperwork was extremely fast, accurate and easy to understand. Lucas was able to easily explain pricing and paperwork. Never did I feel pushed to purchase and honestly, they never pushed me at all. They were both very courteous and were able to answer any question we asked. I couldn’t explain all of our experience at this place but all I can say is that they are an excellent choice for your next vehicle 🚗. Thank you Tyler and Lucas for your time and dedication.

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Name: J*** P******
Date: 2019-12-02 00:02:59
Rating: 5
Comment: If you are looking for a great used car, go see Anne Abella at Mitsubishi. They have an amazing selection of used cars with no haggle pricing!!! Super easy and a great experience!!