Automobile Collision Center

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Name: J****** J******
Date: 2024-03-12 00:08:03
Rating: 5
Comment: Great customer service and friendly staff. They explained everything to me and keep me in the loop on decisionsThank you all I owe yall lunch lol

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Name: C**** M*****
Date: 2024-03-08 18:07:07
Rating: 4
Comment: Was recommended this place by my insurance and ultimately chose this place because they have lifetime warranty on any work they do on the vehicle. Customer service is fine - nothing special but didn’t have any issues. Was told my car could potentially be done by the end of the week since I had Geico and my car would be apart of the Geico express repair. Ended up my having my car for three weeks. I also make sure to take out anything of value when I drop off my car so I didn’t notice anything missing. They cleaned the inside, vacuumed, and detailed my leather. Overall, no issues with this business. Would choose them again if needed.

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Name: R*** M***********
Date: 2023-11-18 23:07:34
Rating: 1
Comment: Nasty job putting used parts

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Name: I***** G****
Date: 2023-10-17 15:34:55
Rating: 1
Comment: Hey like costumer service but for car dont recommend they damaged the car helping to fix back but if body shop should be ok to. More becarfull your car .....

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Name: A******** C***** R********
Date: 2023-10-02 19:47:42
Rating: 1
Comment: Absolutely unfriendly customer service. They have showed a very poor technical skills. They gave me an unrealistic ETA on parts (3 months). It just took me a simple call to the parts vendor to reduce it to one week. After receiving the parts, they did not installed it properly so it was necessary to send it to another shop to fix. Even after that done, they failed to check if the service was complete and need to send it again. I needed to go there 3 times just to verify that they didn’t make what was necessary. Plus, don’t be surprised if they return your car with an empty tank and marks on your mats. Avoid them.

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Name: J**** B*******
Date: 2023-08-03 18:22:15
Rating: 5
Comment: After a horrendous experience at a different body shop, it was refreshing to see how well things were handled here. Super friendly and accommodating service and my car is in great shape now. Thank you!

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Name: J***** B*****
Date: 2023-08-03 01:57:29
Rating: 5
Comment: I gave them a 5 star because of the work they do and how long it takes to do the work that I had done.

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Name: A E****
Date: 2023-07-24 04:20:53
Rating: 5
Comment: Ask for Will he did a great job. Made the situation so much less stressful had everything repaired quickly and did a great job.

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Name: A**** S****
Date: 2023-07-09 01:19:53
Rating: 1
Comment: UpdateAfter around 22 days, ACC informed me that the car was ready for pickup. I collected the car and started driving. Less than 10min later, I received a notification that the tire pressure warning system had been malfunctioned (see attached image). It’s honestly frustrating to deal with all of this, and I don’t understand why Geico would recommend this place.—It’s been 20+ days I’ve been waiting to get my car fixed. Each time I call, I’m fed with the same excuse of “we are still waiting for parts”. One day I received a message stating that the parts would be coming in today. Two days later, ACC says that they are still waiting on parts. Incredibly frustrating since it’s causing me out of pocket rental costs.

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Name: M*** O*****
Date: 2023-06-07 20:27:39
Rating: 5
Comment: They are the best of the best of the best. Highly recommended especially for paint jobs. The car comes out looking brand new. Stellar finish. Raul is the best.

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Name: R**** W
Date: 2023-04-01 00:34:21
Rating: 1
Comment: I had front end damage after having an accident where the front end of my car needed repairing and a new bumper. It was over 2 months they had my vehicle and the completing time was in a week every-time I checked, but ended up being over 2 months. I questioned one of the head lights and many other things that looked like they swapped parts from my vehicle to fix other vehicles. They weren’t professional from the start and became even less professional after a month and giving completing dates they never met.I ended up getting my vehicle just under 3 months after being in the shop and just took it elsewhere to find out half the things weren’t replaced they said was replaced/fixed. My insurance paid for things they never fixed/replaced. It’s bad business and criminal behavior. I’d never recommend these crooks that seem to not only to be bad for business, but appear to have prejudices against certain people.I will be reporting them to the state and local offices including the Better Business Bureau as well.

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Name: A*** G*****
Date: 2023-01-28 22:36:59
Rating: 5
Comment: Shop employees were professional and efficient. Got me in and out without a hitch for both drop off and pickup, got my car back better than I left it inside and out!

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Name: R****** L***
Date: 2023-01-19 16:36:20
Rating: 3
Comment: 19 days just to get my vehicle just for the front side of my vehicle to be repaired for minor damage. The agents at the desk were very unprofessional and rude how they explain the delays and greeting their customers . The guy said it’s not their problem and it’s out of their control. At first I spoke to a lady and I asked to speak to a manager and she transfer me right next to the rude guy. I asked him if he was a manager he said no like seriously guys. Once I spoke to the manager Raul. I explained to him my frustration and my encounter with he’s team . He apologized and went throughly what was going on. Communication is the key and their team missed that. If I was told hey due to delays on parts it can take up to a few days to a few weeks. That would’ve given me a head start to get a rental car and not be as this frustrated. If the receptionist communicated more better it would’ve avoided a lot of upset customers. It’s sad how one person can ruined a successful business. At first I given a 1 star I changed to 3 star because of Raul. He went above and beyond. And they honestly did a great job on my car. Their delay on part though is ruining their business. Should work on another alternative.

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Name: R****** C***
Date: 2022-11-03 22:15:07
Rating: 1
Comment: They lie a lot and they told me your car is ready on Tuesday 11/1/2022 and now they say it will be ready on Monday the 7 this shop is complete of fully sh.......

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Name: M*******
Date: 2022-10-11 06:43:59
Rating: 5
Comment: My automobile transformed

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Name: C**** S*****
Date: 2022-09-13 15:48:06
Rating: 1
Comment: Dont take your vehicle here they will steal anything out of your vehicle. When asking where item is they even had pictures of my item but cant find it. My car didnt need a detail inside and its obvious that they didnt detail instead they stole from me they left obvious details that they didnt do their job no integrity. They had my vehicle for 3wks which not sure if that is even how long they shouldve had to even keep it since my damage was minor. I didnt have any mechanical issues going in now that I got my vehicle back its a check engine light asked why theyre saying its not the accident even though taking off my bumper and replacing it back in wouldnt been the reason for the light I highly disagree since saying its the canister to my gas tank which is the side where they did repairs odd no resolution with them for anything. Oh but lets mention they said would cut a check for item missing with a receipt which was sentimental to me since my family member gave to me before passing away how would you like me to ask my family member since shes DEAD the level of disrespect cant even touch the volume was given!! Geico should be ashamed of recommending this place or any other insurance company!! I wouldve given 0 stars but its not a option. RUNAWAY FROM HERE SAVE YOURSELF!!

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Name: R***** T*****
Date: 2022-09-01 17:42:56
Rating: 1
Comment: Worst paint job ever. What a joke. Not only did I tell them not to paint, they did anyway, but the paint job they did was terrible. When I asked why they painted they claimed I never said I didnt want it. Then when I asked what they were going to do about it they said there is nothing they can do. To top it off I told them this would be a job for the BAR the guy threatened me with paperwork that was signed and they would use that against me. What a nightmare!

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Name: V**** K*
Date: 2022-08-22 23:48:26
Rating: 1
Comment: My father got into an accident in his brand new truck back in January. Geico told him to take his truck here and they would cover it. In a surprise to everyone, GEICO paid them in advance for the repair. It is now the end of august almost and the truck is nowhere near being finished. It has been one excuse after another with them. He even got a text back in June saying work was complete, only to get a second text a few minutes later saying they were still working on it. If possible do not get your vehicle fixed here.

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Name: J*** P*****
Date: 2022-06-14 22:06:52
Rating: 1
Comment: Literally the worst shop I’ve been to. Will was the only nice person there, you can see he’s doing the best he can with terrible staff that doesnt show any customer service to their members. Don’t bring your car here unless you’re willing to let it sit for weeks before it gets worked on or totaled out by their slow mechanics.

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Name: M****** H********
Date: 2022-05-28 23:19:40
Rating: 3
Comment: They fixed 90 percent of the accident and they had pictures taken of the damaged areas, but I need to accept that is the very best that they can do

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Name: j*** g**
Date: 2022-04-14 02:44:45
Rating: 1
Comment: WORSE AUTO SHOP EVER! i wish i can give them zero star. Raul is full of lies! they did more damage to my car instead of fixing it. I had to take my car back to them plenty of times but never repaired the damage they’ve caused! I dont know why geico recommends this shop. They had my car for almost 3 months just for minor paint job and window replacement. They ended up messing up my camera, my wipers and guess what, they got no electrician on site. They kept moving my pick up date with the same excuse “we are still waiting for the parts” so i ended up paying for my rental coz my insurance only covered 1 month. NEVER AGAIN. dont go to this one. dont get fooled but the STARS they get.

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Name: G*** V*****
Date: 2022-03-25 20:23:47
Rating: 3
Comment: Ok. Did not communicate well when vehicle was ready. Heavily reliant on automated texts which don’t always pull through. The body work was decent.

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Name: H S****
Date: 2021-12-24 21:12:21
Rating: 5
Comment: Very honest people.

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Name: D** S**********
Date: 2021-12-13 04:58:47
Rating: 5
Comment: My insurance company referred me to this place for my repair. They did a great job on my dent. It was Professionally done. The whole process took about 2weeks and they kept me updated on every status change. Very friendly and welcoming customer support. I want to thank them for going the extra mile helping me with a new key.Definitely recommend this place for all your auto works. 🚘

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Name: J***** N*****
Date: 2021-08-19 23:57:42
Rating: 5
Comment: This shops amazing! I was in and out so quickly and they took great care of me and my car!

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Name: A**** M***
Date: 2021-08-04 10:46:29
Rating: 5
Comment: Went for an estimate, had an appointment, was helped very quickly, friendly and efficient staff 🤗💓

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Name: S** Y***
Date: 2021-05-03 22:47:52
Rating: 5
Comment: I brought my car here to get my bumper fix. It was a very seamless process because they had enterprise on site. I was able to get my rental car and drop off my car all in one spot. I was probably in and out of there in 15 minutes tops. What I liked about the shop is that they sent me automatic text updates as my car was being fixed. When I got my car back it looked really good. They even gave it a wash. Hopefully I wont have to go back to a body shop, but if i ever do I would go back to Auto Collision Center because of how easy it was

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Name: L*** T
Date: 2021-04-13 23:19:45
Rating: 3
Comment: Its okay. Just convenient and close by. All I got was a new bumper bx of hit n run incident. Not sure if I really got a new bumper or they just repaired.

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Name: W***** Y****
Date: 2021-04-10 18:07:44
Rating: 5
Comment: Great costumer service and mechanics who provide great work I recommend this place

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Name: A******* H****
Date: 2021-01-22 03:37:12
Rating: 2
Comment: They missed a spot on my repair and then never followed up with me to correct it. Their parking lot is an inconvenient nightmare. They lost my estimate and I had to track it down through my insurance to get it resent. Oh and several of their employees prefer to only wear their masks over their mouth and not their nose.

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Name: N** j*****
Date: 2021-01-14 05:08:19
Rating: 1
Comment: I have a brand new 2020 F150 that was rear ended on the freeway shortly after being purchased. I contacted Geico and they had me use this shop, I was told the bumper and hitch/reinforcement would be replaced as they were both damaged. After receiving my truck back the hitch is visibly crooked, scraped, and bent bit they claimed they fixed it . My truck has a couple thousand miles on it and I wish I would have fixed it myself.

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Name: C******* W**
Date: 2021-01-12 21:34:52
Rating: 5
Comment: Nice costumers service ...🙇‍♂️😷🙇‍♂️

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Name: G***** T***
Date: 2020-12-21 02:14:13
Rating: 2
Comment: Overall it was not a good experience. ACC Bodyshop took more than 20 days to fix my car, my car has three simple scratches, its just too slow. And the price is too expensive, simple scratches cost more than $3000, my friends telling me that I should give up this car. When ACC Bodyshop finished the job, the left turn signal light is gone, I had to head back to the shop to fix it. Later on I found a gap on my speaker which is not installed in the right place, I had to go back again. Overall I spent a month to fix it. Who can afford to live without a car for a month?

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Name: N**** M*****
Date: 2020-12-17 18:23:23
Rating: 5
Comment: Great service, super responsive and they updated me regularly on the status of my vehicle.

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Name: T****** N******
Date: 2020-11-16 21:58:38
Rating: 5
Comment: Geico introduced me to Auto collision repair center and they are very professional. The best thing about them is that their service is very quick ensuring it with utmost quality . They have onsite enterprise car rental and it helped me save a lot of time in travelling to other agency to rent the car. Definitely I will suggest their service to my friends and family.

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Name: C***** J******
Date: 2020-10-27 20:53:55
Rating: 5
Comment: These guys are a great production auto body shop - excellent work because they believe in quality craftsmanship, efficient, get the job done quickly & right ... terrific painters, especially with difficult colors (white pearl metallic) ... I was a little reluctant to use them since they are a production shop but their work speaks for itself ... I couldnt be more happy with their service and professionalism - my go-to auto body shop!

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Name: S**** M* W**
Date: 2020-10-14 06:51:41
Rating: 5
Comment: I have had issues with multiple cars over the past decade and thankfully my insurance list offered ACC as an option. I initially selected them for location, however after my first experience with them I have taken each vehicle. The staff has always been friendly and professional, fast turnaround time, accurate and fair estimates, and most of all A-1 service! I would recommend them to anyone that has to go through their insurance company or anyone needing body work. They always go over and beyond.

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Name: h******
Date: 2020-07-16 18:40:01
Rating: 4
Comment: Didnt want to be here but it was necessary... They did what they had to do....

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Name: I***** M*******
Date: 2020-06-23 18:41:11
Rating: 5
Comment: After filing my claim with Geico. This was one of the recommended body shops. The entire process from start to finish was seamless and easy. The rental car was already at the body shop upon arrival. They also sent daily updates on the status. I recommend ACC to anyone looking for great customer service to go along with their body work.

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Name: A****** G*****
Date: 2020-06-09 17:57:47
Rating: 5
Comment: They took care of my vehicle without an issue!

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Name: E** S**
Date: 2020-05-14 19:58:43
Rating: 5
Comment: This is probably the 2nd or 3rd time Ive used them for collision work and all the time they have done an excellent job on the car as well as with the customers especially with the pandemic going on. They have social distancing protocols in place and minimal physical interactions with me. Completed the car way ahead of schedule. Highly recommended auto shop.

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Name: N*** D** R******
Date: 2020-02-14 19:08:57
Rating: 5
Comment: My car was unfortunately dinged-up from my neighbor at work, swinging her door open & hitting my passenger door. She left a row of chipping within the paint and in the light, you could see small dents within the door panel. When taking it to ACC, I have to be honest, I was a little skeptical, but please do not be like I was and judge a book by its cover! ACC did a wonderful job at fixing my 2017 Ford Explorer! My biggest fear was that when they replaced the door panel, you would see the difference from door to door. However, Raul explained to me that they would be replacing the paint of both the front and rear passenger door, to ensure you would not see the flip-flop between the paint job. He also said that I would be covered with a lifetime warranty, as long as I owned the car. Not only did they get my car back to me within under a week, but it looks phenomenal! When they returned my car back to me, it also looks like they washed the exterior :) Raul was very nice, knowledgeable, & explained everything to me professionally, where I was able to understand all that was going on . Hopefully, I wont have to return to an auto collision shop in the near future, but if I do, I will definitely be returning here!

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Name: C****** L****
Date: 2019-10-14 21:28:29
Rating: 5
Comment: Clear quote, reasonable prices, fantastic customer service! Very nice waiting area! They went above and beyond!

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Name: G**** & A** R*******
Date: 2019-10-04 05:33:52
Rating: 5
Comment: I was involved in a three car accident, my car was the first in line and only the back of my car was damaged.I was sent to this location by Geico and I can tell you that I am really happy with the results (am believe me, I am very picky).1. Superfast registration with Raul, the manager of the shop2. After inspection I received detailed explanation of what repairs will be made3. Every day I received information on the repair status4. The repairs were finished one day earlier5. Fast check out, closing the claim6. I could not recognize my car when I picked it up. It was like a brand new car! It was detailed inside and outside, shinny and super clean!This is the shop I would recommend to anyone!

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Name: P*** S********
Date: 2019-08-04 21:50:30
Rating: 5
Comment: I have unfortunately had to use ACC twice!Each visit went very smoothly....they are great to work with and the staff was crazy helpful ..... A definite recommend to anyone in needed of a body shop!

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Name: R*** H******
Date: 2019-07-16 20:56:39
Rating: 5
Comment: Good service, easy to drop off and pickup ..Staff is friendly.They have a sms service to keep me informed on the status of repair.

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Name: B****** S*******
Date: 2019-07-01 23:18:38
Rating: 5
Comment: They did a great work on my car.

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Name: K****** O***
Date: 2019-05-14 19:19:37
Rating: 1
Comment: I had the worst experience with this repair shop and would not recommend it. Initially I was told it would take 7 days to repair. On the 7th day I called and was told there was a supplemental added on without notifying me, and it would take an additional 5 days. After those 5 days, I called again for an update on picking up my vehicle. Again, another supplemental added on, and unsurprisingly I would have to wait 6 more days. Every time I called I spoke with a different person and none of them seemed to know what was going on. Finally, today I picked up my car. The work was done, but they forgot to reconnect one of my brake lights and my car is missing a panel from underneath my driver door handle. When I asked about it they had no idea what happened to it. This place was a nightmare for me and I wouldnt recommend it to anyone.

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Name: L*** O****
Date: 2019-04-25 00:59:42
Rating: 5
Comment: They did an awesome job to my car plus they keep me posted with everything, Thank you guys!!!

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Name: J*** M*****
Date: 2019-04-23 15:56:21
Rating: 5
Comment: I had my bumper repaired by ACC recently and had a great experience. They have a Gieco express office right at their location which made the whole process easy. Gieco has an adjuster onsite that wrote up the estimate and passed along to ACC. They were fast with the repair and keep in contact with you the entire time. I would definitely recommend this collision center. They even detailed the car when I went to pick it up!

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Name: B*** O*
Date: 2019-04-09 22:00:59
Rating: 5
Comment: My vehicle had a dent and large scratches from a vehicle accident. I worked with my Insurance company Geico which has an office at the same location as ACC. This made it very convenient. I also got a loaner vehicle from Enterprise at the same location. This process of getting the vehicle inspected; then sent over to ACC for repair and then got a loaner for me to drive to work. This process was very smooth.I took my vehicle in on a Friday and they estimate the repair will be complete the by following Friday. I was notify of the repair progress via text message. I got a text when they started the repair; got a text when they were in the middle of the repair and two more text messages indicating my repair was almost complete and then a final text message that my repair was complete and I can come and pickup my vehicle before they close. They actually finish the repair on Thursday; one day ahead of time. I was able to pickup my vehicle Friday morning; return my loaner and drive off to work.

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Name: A***** M*******
Date: 2019-04-03 22:10:47
Rating: 5
Comment: I cant say enough good things about the service and work I received from ACC! Thanks for the good work during a stressful time in my life.

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Name: S**** Z*****
Date: 2019-03-25 22:38:53
Rating: 4
Comment: Over all my experience with ACC was pretty good. The body work was satisfactory and the staff was kind and helpful. I was kept waiting a bit because no adjuster was there nor enterprise rep, but when I expressed my frustration they took care of it immediately and even the enterprise rep that had finally arrived gave me a great deal.

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Name: A*** C
Date: 2019-03-05 09:25:03
Rating: 5
Comment: ACC recently completed work on my car. They did an amazing job. I loved that they sent regular text with updates on my car . Very professional people. Would def. recommend them .

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Name: S****
Date: 2019-02-12 20:15:54
Rating: 5
Comment: I got into an accident and my bumper was dented, I went through my insurance and found this shop. They were extremely helpful and communicated all updates to me every day they had my car. When I picked my car up I couldnt believe it, it looked great! Not to mention it was sparkling clean both inside and out. I had a great experience.

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Name: e****** t*******
Date: 2019-01-31 00:28:40
Rating: 5
Comment: I took in my car to repair a dent on my passenger door and was promised to get it in 3 days. I am very proud and totally relieved when it was done as promised and they even got it done a day earlier. Totally awesome!! Raul and his staff were totally pros and receptive with their customers and I will confidently recommend their shop to everyone I know!

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Name: R*** S
Date: 2018-11-03 22:16:04
Rating: 5
Comment: Nice people and helpful

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Name: Y***** M******
Date: 2018-10-18 07:07:58
Rating: 5
Comment: Everything went really smooth when I went. There were some people waiting as I arrived there a little late from my appointment, but, however, they greeted me and still helped me immediately which was great.They directed me to the rental guys which were literally next door, very convenient! I received my nice rental and they called me when my car was finished. Instead of leaving me my vehicle and telling me to hit the road they pointing out what they worked on and did to my car which is a 1up, not to mention they include a complimentary clean to your car (which was really prolonged on my part...). All in all, great customer service and I would definitely recommend someone to this place.

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Name: C***** J******
Date: 2018-08-27 22:54:38
Rating: 5
Comment: They did a good job !!

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Name: A***** L**
Date: 2018-07-30 23:20:18
Rating: 5
Comment: Professional services and friendly staff, highly recommended!

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Name: R****** K Y****
Date: 2018-07-20 05:25:35
Rating: 1
Comment: Bad experience...😐😐😐😐

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Name: A*** A*******
Date: 2018-05-05 21:26:40
Rating: 4
Comment: Great Peoples

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Name: M**** S*****
Date: 2018-04-16 23:13:05
Rating: 5
Comment: I am amazed with their service and how prompt they were in providing me updates about my car repair. I have heard many times people go beyond the call of duty to please the customer but really saw it in action at Automobile Collision Center. Kudos to the team and I would highly recommend them for any kind of damage repair.

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Name: d****** s***
Date: 2018-03-25 03:44:39
Rating: 5
Comment: When the front of my car was damaged, they were so thorough in replacing everything. When I have a minor cosmetic issue (broken driver side window and broken passenger side mirror) they were very reliable in helping to resolve it with low cost involved. Great customer service and friendly presence make me come back.

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Name: D**** H***
Date: 2018-02-06 04:35:58
Rating: 5
Comment: I was dreading getting my car fixed after a small accident, but I must say, it was not only easy, but pleasant. Everyone was friendly, courteous and professional and the work was excellent! After a very quick registration, I was taken to the onsite Enterprise rental and again, after a very quick registration, I was on my way. The whole transaction took about 15 minutes. I was so pleased that I asked them to do some additional work that was unrelated to the accident. I was particularly impressed that they texted me every other day or so to let me know how they were progressing. I would definitely recommend ACC.

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Name: T**** K
Date: 2018-01-27 13:54:26
Rating: 1
Comment: Hello, My car has been worked on 4 times now at there Newark location and is still not correct. Alignment of panels if off, door molding not lined up, flaws in the paint and more. After pointing it out to them they said 3 people approved it so I must take my car or they will charge me storage fees. After asking what I do now, the man named Jesse that showed up 15 minutes late smelling of alcohol told me to call the GENERGY MANAGER NAMED JEFF. I called and left a message on Monday and still have not got a call back. DONT USE ACC EVER.......

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Name: S***** T*******
Date: 2018-01-16 21:31:48
Rating: 5
Comment: Great Customer Service and great service overall. The staff is very friendly as well and made sure I was very well taken care of. I am first time customer refered by my insurance agency.I will definitely recommend them for any service they provide.

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Name: M***** K********
Date: 2018-01-10 15:26:15
Rating: 5
Comment: This was the second visit to the Auto Collision Center, both results of hit and run. The service was excellent both times. The staff kept me well informed of required damage repair and progress. Very satisfied.

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Name: S***** C****
Date: 2018-01-09 19:02:54
Rating: 5
Comment: Excellent service from the moment i walked in to when I picked up my car. I was constantly kept in the loop daily with text alerts or phone calls and my car looked great when I picked it up. I would highly recommend them.

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Name: T**** B****
Date: 2017-11-14 20:24:36
Rating: 5
Comment: I received regular and informative updates. Staff was very helpful. Awesome job done and everything was so smooth. I have been there twice for different cars, and the quality of the service I received was awesome on both occasions. I wanna say I would definitely go back, but lets say I hope I do not have another accident that requires me to get my car fixed, but if I do, I know where to go to.

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Name: L***
Date: 2017-11-08 18:49:45
Rating: 5
Comment: Hi, I was very satisfied with how the guys in this shop repaired my bumper, especially Raul and Manuel. They were very prompt, professional and accommodating with my requests and concerns. They went over and beyond my expectations, even cleaning my headlights and interiors!I would highly recommend them, anytime and anywhere! Well done guys!!!Thank you so much!

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Name: M**** R**
Date: 2017-11-07 04:58:27
Rating: 1
Comment: I had a Geico claim with them after my car got hit I had to return two times for fixes they could have made if they had paid attention. They fixed the problems but had they been more careful I wouldnt have had to go back.

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Name: B*** B*****
Date: 2017-09-19 07:39:21
Rating: 5
Comment: Top notch service and easy process! Informed me of all stages of service, was done on time and looked great. Geico has an office on site and made it super easy to do the paperwork. It was a great first experience.

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Name: M**** A*****
Date: 2017-09-11 20:49:23
Rating: 1
Comment: So I got in to accident my insurance tow the car to this place after adjuster inspect the car and got estimate from the body shop I agree the car need work completion was agree on 5/04/17 almost month later today 6/1/17 and my car not ready yet every time I call the guy on the phone promise me its gonna b ready by next week Im paying payment on the car and rental as well insurance only will pay me up to 30 days of rental so Im paying out of pocket now :(Im adding picture of text from them they are near completion on 4/28/17 Im still waiting its 6/1/17Stay away from this place

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Name: O*** M****
Date: 2017-09-03 05:24:14
Rating: 1
Comment: Save yourself the stress and go elsewhere! I am shocked that Geico would even recommend this body shop. My experience has been an utter nightmare. I took my brand new Audi here in July to fix minor bumper damage. HUGE MISTAKE! It is now September and I have yet to get the bumper fixed properly, mostly because Auto Collision Center damaged it to the point that it needs to now be replaced. Originally, I saw the positive reviews so I figured all would go well. When I picked up my car I noticed the work was very sloppy. They cut corners everywhere and did the bare minimum to try and get by. The paint was off. They didnt align the headlight where the damage was and thus the headlight was protruding/sticking outward. They scratched my headlight and had to sand and polish it while I waited. They also got paint on the headlight and didnt care to remove it. They sanded down the left side of the bumper so much that the factory bumper crease lines are now gone. They scratched the bottom of the bumper when they had reinstalled it and paint had chipped off. There were paint runs. They didnt even bother to fix a medium sized indentation in the bumper caused by the impact. To make matters worse when I started the car, I saw an alert in the dash stating my front parking sensor was defective. The parking sensors are in the bumper. The left parking sensor has been erratic ever since. I took my car to another body shop and they tried to fix everything and did do a much better job, but they were not able to recreate the factory lines in the bumper that were sanded down and damaged by Auto Collision Center. At this point the only option is a new bumper as Auto Collision Center damaged my bumper beyond repair. I wish I had NEVER gone to the Auto Collision Center!!! So much stress and wasted time and now I need a new bumper. I wonder if the people who worked on my car are even qualified to do auto body repairs.

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Name: B******* W*****
Date: 2017-06-27 15:48:10
Rating: 5
Comment: My experience was great here. Its never fun to deal with an accident or anything that follows but the service here was spectacular. It only took a week to get my car back in perfect shape. They also detailed it so it looked shiny and new. I will continue to come here with any of my collision needs!

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Name: A******** V***********
Date: 2017-05-31 18:21:17
Rating: 5
Comment: This place is stellar. I have taken my car to ACC twice, through insurance claims (Though I could have gone elsewhere). The service and workmanship is right on point! I appreciate how they text updates on your car. Their work had the car looking better than new, and the interior detail/cleaning they did was totally unexpected and just the icing on the cake! I would definitely return - insurance claim related or not - and would definitely recommend! (Side note: there is an Enterprise Rent-A-Car onsite, which makes this place even better!)

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Name: Z**********
Date: 2017-03-10 02:30:05
Rating: 4
Comment: Although they didnt notify me for the reason of their hold up from working on my van, which were because of insurance purposes, they did do an outstanding job on my van! Since my van is an specialized modified vehicle, there were complications with the electrical system, whereas, they were not knowledgeable in fixing the problem, yet they were open to the suggestion of taking it to a professional who specializes in such a work, whom I knew and gave them their information. They took my van down there to get it fixed, and everything turned out perfect! Im very grateful and pleased how everything went! The only thing that I would change is how I was notified as to of how the progress was going. I had chosen to be texted rather than be actually called, which wasnt exactly ideal since getting a respond to a question of any type of would be impossible because doing so would completely discontinue the updates texts. Other than that, I was very pleased. And for the simple fact of them having skills in driving my van that has a left side gas pedal and not getting into any wreck was such a blessing. Im grateful....and would definitely come again.

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Name: X****** D*****
Date: 2016-09-23 21:27:42
Rating: 5
Comment: We took our Honda Civic in for body work covered under a Geico claim (Geico did an excellent job handling our claim by the way). The collision center fully restored the damage to our vehicle and did an excellent job on the detailing. When we got our car back, it was so clean that I felt like I was a driving a new car off the lot. I strongly recommend these people as they were friendly, quick turnaround on the body work (2 days) and a beautiful job on the detailing.

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Name: J********* A*********
Date: 2016-09-05 17:23:46
Rating: 5
Comment: We had a great experience, easy check in with rental car, daily text message with updates, vehicle ready on due date, my 8 year old vehicle almost looked new after the repair. This is the place to go.

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Name: R**** S******
Date: 2016-07-27 04:43:43
Rating: 5
Comment: My insurance referred me to Auto Collision Center. I’m glad I made the decision to have my car fixed here. They really took care of me, especially my car. I may not have gotten my car back at the time they said I would get it, but I was ok with that. It gave me some assurance that my car was being taken care of and that they didn’t want to return my car that was not in good condition. By providing my phone number, Auto Collision kept me updated by texting me details of what type of repairs were being done and provided an estimated time on when they would be done with my car. I really appreciate the fact that they took their time to provide this type of service. Overall, I was happy with the results. I highly recommend Auto Collision Center to anyone who gets into an accident to take your car here to get it fixed.

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Name: C******** M***
Date: 2016-04-21 04:51:35
Rating: 5
Comment: All I can say is WOW!! :) These guys are awesome. Someone had keyed my car deep so I brought my car in on Wednesday morning and called me Friday afternoon and told me it was done. When I went to pick up the car I was shocked. Key marks were COMPLETELY gone and the paint was a spot on match. On top of all of that, they detailed my car in inside and out, tire shine and all. Very impressed by the level customer service by every member of the team, especially the shop manager. He told me he wished it was done sooner! And I thought 2 days was fast!! All and all, this is a must go to to repair your car. Awesome experience! :)

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Name: M*** F*******
Date: 2016-04-10 02:55:55
Rating: 5
Comment: We were treated very well and professionally, they handled and coordinated everything with our insurance, and our car came back with everything put back perfectly. We would highly recommend them, thank you very much for doing such a great job.

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Name: m**** f*********
Date: 2016-03-18 06:53:49
Rating: 5
Comment: My bumper was rear ended while parked at a loading zone. I called the other partys insurance and they recommended Automobile Collision Center in Hayward. I called the ACC and was immediately scheduled to have my rear bumper fixed. They were very attentive and detailed and was very professional. I dropped off the car in the afternoon and it was fixed the next morning. They even detailed my car! Id recommend ACC anytime!

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Name: S***** B****
Date: 2016-03-10 06:08:40
Rating: 5
Comment: I just received excellent service from Automobile Collision Center. My car was hit on the freeway and received damage to its front bumper and drivers door. Its repairs were done within the time they told me and I appreciate the daily updates they sent as to the progress they were making on my car. All repaired and replaced parts now look as good as new. Thank you Automobile Collision Center

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Name: A*** S******
Date: 2016-03-04 16:24:12
Rating: 5
Comment: My motor for my windshield wiper is broken, my insurance company recommend Automobile Collision Center, from the time I walk in, the staff members are very helpful, they even help me with the rental car. When I got my car back the next day, not even my windshield wipers work very good like brand new, they also detailed my car. Im very happy with the service.

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Name: L*** M**
Date: 2015-12-20 22:22:46
Rating: 5
Comment: This place is really great. They do a really good job and they are fast too. They also consider customer service to be really important as it should be. I had work early in the morning and end work after they close, but they waited for me to get off work after they close to pick up my car and everything. They are really knowledgeable in their fields. I would come back if anything happens to my car again.

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Name: C**** M*****
Date: 2015-11-04 18:05:34
Rating: 5
Comment: The professionals at ACC are second to none. I had a hit and run on my car that caused damage to my front fender and driver side door. As a Geico-approved body shop I had my claim serviced here with the in-house adjuster and then the folks at ACC took over inspecting the car and completing the body work. ACC is setup to provide text message and/or email alerts for progress on the repairs so I always knew how things were progressing. The final product was a car that looked brand new! I was highly impressed. They even had their detailer give me a ride to the local BART station when I dropped off my car. They made it as easy as possible. Also, they have a great waiting area with a water fountain, cable TV, and water/coffee service.

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Name: N********* N*********
Date: 2015-11-01 16:49:25
Rating: 5
Comment: Our Acura had a fender bender, but yet needed a bit of professional work. When my insurance company asked me to choose a body shop, I have no hesitation in selecting ACC Hayward due to feedback I got from a friend.The vehicle was to be estimated to be delivered in few days time after the work, but it was delivered on the same day. The service, timing and quality of the job was excellent and overall the experience was nice and pleasant.

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Name: L****** V******
Date: 2015-10-23 01:40:03
Rating: 5
Comment: Ive taken my Audi to Automobile Collision Center twice. Both times they did great work, provided excellent customer service, and had my car ready for pickup sooner than I expected.The first time I took my car in, the rear bumper was damaged so bad it had to be replaced. The new bumpers paint matched the color of my car perfectly and the places where the bumper connects the to car were seamless. The second time I took my car in, the rear bumper had to be buffed out and a tail light replaced. Again, flawless work.The staff was professional and friendly. They explained the repair process, asked which form of communication I preferred to be updated by, and kept me updated every step of the way.The work was done sooner than I planned on picking the car up. They offered to stay open later to accommodate me and when I said I would pick my car up the next day, they said they would detail it again since it might get dirty overnight.Overall, the repair process was quick, the staff was pleasant to work with, and my car looked great in the end.

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Name: J*** M******
Date: 2015-10-20 06:11:48
Rating: 5
Comment: Customer service is the number one priority at Automobile Collision Center. My car was evaluated for repairs. The manager, Rito explained what they were going to do to my car and the time it was going to be in the shop. Everything was on target. Great service, communication and follow up. When I got my car back it was just as new. Best of all, is that they guaranteed their work. No regrets about the quality of their work. I highly recommend this body shop.

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Name: T*** R********
Date: 2015-09-28 14:57:24
Rating: 5
Comment: Great communication from start to finish. They gave me an estimate time and finished when expected. They made sure they explained the work done when I picked up my car. With work guaranteed, I will always have peace of mind. I highly recommend these guys.

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Name: R****** G**** A******
Date: 2015-08-27 00:50:27
Rating: 5
Comment: Amazing customer service and they left my car better than before! I got into an accident and they left my back bumper almost falling, thank god the guy had some great insurance. I was crying for nothing haha :D The employees were able to calm me down and take my worries away. Everyone is so friendly there!Jeff the general manager has so much patience, I can ask the same question like 5 times and he doesnt show anger or that hes annoyed. The whole team is very helpful.

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Name: E**** G****
Date: 2015-08-19 19:15:24
Rating: 5
Comment: I have GEICO insurance and they told me about this repair center.I decided to have Automobile Collision Center repair my car.I must admit, everything was very efficient including the on-site rental car agent.No problems, I was very happy with the work.Thank-you for a job well done!!!

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Name: V****** H****
Date: 2015-05-30 00:41:33
Rating: 5
Comment: Wow! Fantastic customer service and quality auto body repairs. From first walking in the door, getting an estimate, keeping me updated and picking up my repaired auto... everything was clean, pleasant and seamless. They even had my car finished before their estimated date. When I picked up the car it looked new and was spotless inside and out.I definitely recommend Auto collision Center of Hayward.

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Name: S******* S********
Date: 2015-04-28 20:19:27
Rating: 5
Comment: My Honda Odyssey had a big dent on the hood because of a wild turkey which flue towards my van when i was travelling at 55 mph. I was referred here by my insurance which is GEICO. I went there by taking an appointment and everything was so quick estimate, quotation of the actual work, then rental car through enterprise. All under one roof, i.e. insurance, auto body works & rental car makes this facility so easy to get things fixed. Moreover i was able to get my car a day before i was supposed to. I would surely recommend this place.

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Name: A**** A****
Date: 2015-04-07 21:41:26
Rating: 5
Comment: I had my Sonata fixed here. The best part is the convenience with Geico insurance.. drop you car get your rental .. come back return your rental and drive your car fixed. Also they keep me updated on the status of my car every day. And washing the whole car is plus plus.. Great Job!!!

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Name: H*** G*******
Date: 2015-02-10 21:14:24
Rating: 5
Comment: I got into an accident and came to ACC to get my bumper fixed through Geico claim. The whole process was smooth and easy (The Geico and Enterprise teams helped made it stress-free as well). ACC went over and beyond. Besides fixing my bumper, they also fixed a small scratch on the side of my door, which they did not have to do, and even cleaned the inside of my car! Im happy with the service and definitely recommend ACC

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Name: M**** M******
Date: 2015-02-03 07:52:50
Rating: 5
Comment: This place is great. From beginning to end the folks here made me feel like I was an honored guest in their home. The Automobile Collision Center may have a long/sorta generic name but the service is excellent. I went there for my Gieco claim (damage to my passenger side door and bumper) and it became a one stop shop. The claims adjuster wrote a claim for me and gave the details to the folks at the Collision Center desk then I was taken to the Enterprise office where I was given a Camero for the duration of my auto repair. I got text message updates and picked up my car in two days. The folks at ACC not only fixed my door but went the extra mile and replaced my bumper. Whats more? they detailed my friggin car! So nice to pick up a cleaned out and fixed right car from a crew of professionals. Its worth the drive.

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Name: M****** M********
Date: 2014-11-04 22:06:24
Rating: 5
Comment: This place is great! The work on my car was excellent and their service was fast. The staff was friendly and I love the texts updating me on the status of my car. In addition, there was a rental car agency on site so I was able to drive off in a rental car saving me time. I would highly recommend ACC.

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Name: E****** L*****
Date: 2014-09-29 03:17:48
Rating: 4
Comment: Although the work on my car was not complete by the initial scheduled date, I was satisfied when it was done. When I arrived to pick up my car, Rito was very kind and explained all information thoroughly. The service was of great quality and I will definitely recommend this business to others

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Name: a** 1*****
Date: 2014-09-16 16:39:46
Rating: 5
Comment: If I could give 10 stars, I would. Great service, amazing people. I brought my car with the recommendation of GEICO insurance. First I wasnt sure because my car has tricky paint which is not common. They took my car around 10:00 in the morning and was done before 6:00 pm on the same day. These guys really know what they are doing. Outstanding customer service.Jeff the general manager is amazing. He answers all my questions and explain everything in detail in how these kind of paint is being done. My car is good as new when I pick it up. They really took care of everything.I highly recommend this shop. Great shop, great people, great service, escellent job!

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Name: A**
Date: 2014-09-09 04:04:38
Rating: 5
Comment: I came to ACC after a car incident and received excellent service from them. The representative/manager Rito was very helpful with identifying the issues and fixes needed for the damage. He also answered my additional questions about the car.My car was repaired sooner than I expected. Not only was I satisfied with the repair, but I was also very delighted to see my car got cleaned thoroughly when I received it. It was not their job to clean my car totally, but they still did for their customer through their excellent customer service.I randomly selected ACC after my car incident and was a little uncertain of the quality of service I would receive. By the end of it, I felt very happy to have my car repaired there, and I would definitely recommend it to anyone who needs for a car repair.

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Name: R***** D****
Date: 2014-07-18 19:19:21
Rating: 5
Comment: Hi Suilma & Rito,I want to thank you for the excellent service you provided to us when we brought our Scion XB in the door after being tagged from behind by a sleepy driver on the freeway.From the moment I walked in until getting my car back just 6 days letter this morning, you both exhibited high standards of customer service and excellent repair/rental service. I would also like to acknowledge the young man who set us up with the rental car from Enterprise.It has turned me into a life long customer.I thank you and your team and I hope things go well for each and everyone of you.

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Name: D*** G*********
Date: 2014-05-01 15:57:33
Rating: 5
Comment: Victim of a hit and run (sadface), adding to the fact this was the first time Id ever had to make a claim in my 15 years of driving. This shop was the closest express Geico repair shop offered, so I figured why not.The experience was painless, walked it with the Geico insurance adjuster, they then had Reno look at it and quote the work. Estimate was 4/29, they had it ready for me a day early on the 28th. The truck is like new again! Both the repair on the rocker as well as the replacement and re-painting of the entire driver door shell are very high quality and the difference is negligible.If you are a Geico, or any, insurance holder, do not hesitate to use ACC for your repair!

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Name: P*** K**
Date: 2014-01-10 04:47:59
Rating: 5
Comment: WOW! ACC did an awesome job on my minivan. I cant stop looking at my car, especially where the damages were. The quality looks like factory new.Someone hit the side of my rear bumper, so I went to two highly rated body shops that were local for an estimate and also drove a little further to ACC because of a friends recommendation. The shop owner of one of the local 4.5 start rated shop seemed nice enough, but he didnt even know the model of my Toyota minivan. After he assessed my damage, he went back to his DOS-based looking software (yeah, I even notice the type of software app they use b/c Im a techie) and he ask if my car was a Honda Accord. What??! At the other 5-star rated local shop, the co-owner was dressed casual (sweat jacket/sagging jeans) like he was dropping by his shop, and I got the feeling that I was bothering him to give me an estimate on my car. Very unprofessional. How do these places get high ratings? Makes you wonder.In a huge contrast, Jeff, the General Manager at ACC, was very knowledgeable and took the time to patiently explain the pros and cons of my options which I appreciated very much. He and the other manager, Rito, were dressed professionally and they treated me with courtesy. Their estimate was lower than the other two estimates; Not that it mattered to me since the person who hit me was paying for it. But what did matter was they even buffed up other sections/scuffs on my car that werent included in the estimate. Bonus! Thats what you call excellent customer service and satisfaction. They went the extra mile and they told me they dont cut corners. The end result is a very happy customer.Im a very detailed-oriented person. In regards to the auto body job, the last thing I wanted was to see the repaired area on my car look even a slight bit discolored or dull than the rest of the car. These things will bother me to no end. To my relief and satisfaction, I was amazed at the results, to say the least.Admittedly, some body shops will probably seem to do a decent job for most people, but along with exceptional quality, great service and professionalism is important to me and I received that at ACC. There is a big difference. Their reception/lobby area was also pleasant, unlike the other back office feeling, dingy shops I went to. Im thankful that my friend recommended me, and I highly recommend ACC for an all around exceptional quality and experience.

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Name: P***** M******
Date: 2014-01-07 22:26:03
Rating: 5
Comment: I would recommend this place to everybody!!They are very friendly and do a great job!!