AutoNation Chevrolet Valencia

Address: 23649 Valencia Blvd, Santa Clarita, CA 91355, United States
Phone: +1 661-200-9107
Services: Service options: In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, Credit cards,

Category: Auto repair shop, Auto parts store, Chevrolet dealer, Car accessories store, Car dealer, Truck dealer, Used car dealer, Used truck dealer
Rating: 4.4
Site: https://autonationchevroletvalencia.com/?
Worktime:

Day	Time
Monday	9 AM–9 PM
Tuesday	9 AM–9 PM
Wednesday	9 AM–9 PM
Thursday	9 AM–9 PM
Friday	9 AM–9 PM
Saturday	9 AM–9 PM
Sunday	10 AM–6 PM

Photos

Name: K**** V*****
Date: 2024-06-28 20:40:54
Rating: 1
Comment: This has to be one of worst untrustworthy dealership I’ve ever dealt with in my 67 years. I went there on 6/4/24 to purchase a car. Upon arriving I informed the salesman that I was pre approved by Capital One financial and I did not want a credit score done. We discussed my trade in and what I wanted for it. The salesman returned and they offered $1800 below blue book. Stating that the car needed 2 tires and that would cost $500. I stated tires for a Hyundai Elantra don’t cost $500. After further discussion they agreed to pay me what I was asking for, for my trade in. We completed the purchase of the vehicle I wanted. A few days after the purchase I checked my credit history and discovered that they had done 4 hard pulls on my credit report. On 6/20/24 I received a payment letter from AutoNation Finance that they were the lien holder and that my payments here due on 7/19/24. I called AutoNation and was basically told to bad and if I didn’t like it to refinance with Capital One. Do not do business with AutoNation.I spoke to the General manager who treated like he was a used car salesman. He completely insulted my intelligence. He told me that Capital One refused to finance the vehicle I was purchasing. And his only solution for my unhappiness was to say that his staff should have informed me of such, and that would be a training issue. I then told him that I had contacted Capital One to refinance my vehicle. Which I could tell by the tone of his voice was a shock. Capital One is now the lien holder for my vehicle. Which clearly proves that it appears that AutoNation attempted to scam me. Again I would not recommend this dealer under any circumstance.

Name: D****** K****
Date: 2024-06-18 16:35:05
Rating: 5
Comment: Above and beyond customer service-ask for Dan! Even called after my purchase to make sure I was enjoying my car and if I had any questions. So happy with my trade in rate and got the exact car I was looking for.

Name: M**** R******
Date: 2024-06-18 16:14:53
Rating: 5
Comment: Great Service….The agents were attentive and helpful.

Click here to view more comments

Name: G***** M*******
Date: 2024-06-17 17:57:54
Rating: 3
Comment: I feel they lack the professionalism other service repair shops have. From check in to check out everything seemed sketchy. They need to honor what they say if not why even offer it.

Name: A***** I****
Date: 2024-06-13 23:19:30
Rating: 5
Comment: Dante has exceptional customer service and is very accommodating to my needs.

Name: R***** E******
Date: 2024-06-12 14:16:02
Rating: 5
Comment: Steve was very accommodating and had me in and out in no time. Great facility, with lots of access to local restaurants and places to go while waiting. I already lined up another appointment with Steve next week for my alignment. Thank you Steve and Autonation Chevy Valencia for being a great place to service my New Chevy Van.

Name: K******* M******
Date: 2024-06-11 22:43:01
Rating: 1
Comment: If I could give negative stars for this location, I would. Nothing but lazy workers getting a free salary from Auto Nation. A disgrace is what it is. I suggest a thorough audit is done from the top, down - but hey, what do I know? Customer service and empathy from their workers are truly lacking. Do yourself a favor and don’t trust all these other paid/incentivized ads - BUYERS BEWARE!!! DO NOT GO HERE!

Name: R***** W*****
Date: 2024-06-09 21:57:48
Rating: 1
Comment: I’ll start this off by saying that I bought my Chevy Equinox from this dealership, brand new in 2018. Since I bought it I have only been here for all my oil changes and anything that needed repairs- even though I could have gone somewhere cheaper for repairs, I stuck to the dealership since I thought that they would do great work. The customer service experience alone is enough to never want to deal with any Chevy dealership ever again. I won’t ever buy a Chevy again. They have not apologized or taken responsibility for poor service and communication over the course of 3 weeks. Even contacting the corporate number was a waste of time. They have yet to call back. Nobody has reached out to apologize or taken accountability for anything. I’m a healthcare worker who does home health. I NEED my car for work everyday to drive to my patient’s houses in the valley. It’s my livelihood. These people don’t care and they never offered me a car to use in any of this process. So I’ve had to pay for a rental car. I had to pay a $225 diagnostic fee that I don’t believe I should have had to pay. My car had no issues before coming here to get an oil change. I’ll never recommend Chevy to anyone. I will spread the terrible experience I’ve had with them and corporate as much as I can so that nobody gets screwed over like I did.Tuesday, May 14th: my husband decided to just take the car up to the Chevy dealership. He explained to them the problems that have all now come up out of nowhere. - brakes are making a clicking noise (I have a video of this) - I would stop at a light and the car took a bit to really go— like cars were honking at me but I couldn’t do anything since it came out of nowhere - Multiple lights popped up on dashboard - The front right tire sounded like it was about to fall off Here’s where the problems really began. The customer service at Chevy told us that they were really busy and would have to schedule an appointment to have the tire looked at on another day. They also told my husband that they didn’t touch anything on my car, all they did was rotate tires & change the oil. Do you think the manager and service guy even took a look at my car? NO. They just automatically got defensive and said there’s no way to prove my car wasn’t already having these issues. SO EVEN THOUGH THE DEALERSHIP ROTATED MY TIRES & I AM NOW TELLING THEM THAT A TIRE SOUNDS LIKE IT’S GOING TO FALL OFF, THEY WILL STILL LET YOU DRIVE AWAY. My problem is this— I don’t care if you’re busy because so am I. I had an appointment for an oil change and tire rotation a few days before. YOU messed my car up so YOU should take responsibility and fix my tire right now because if it falls off when I drive away, I’m in danger. Clearly they don’t care though and that’s been obvious throughout this. We ended up bringing the car to them on Friday, May 17th to get the tire fixed and also have a diagnostic test done which costs $225. Fast forward to Monday- my husband calls twice to get the status on the car, but is told someone will call back. Nobody ever did. On Tuesday he calls twice, nobody ever calls back. Wednesday, May 22nd: my husband goes up to the dealership and demands an update since nobody has time to call back. Finally they tell him that they’re still working on it. He did get loud with them, but we were tired of the unprofessional, nonchalant, carelessness that we had been receiving.There’s more, but it ends with me going in to pickup my car and waiting 40 minutes before leaving without my car because they LOST my car keys. Of course they didn’t contact me back at all to let me know when they had them. No apologies either.

Name: J****** R****
Date: 2024-06-09 00:01:18
Rating: 1
Comment: Don’t get scam by this scumbags. I did. I showed up with the check from navy federal and Maurice told me that it’s not even a check, I still have to go through their system as a back up🖕🏻. All they have to do is call Navy fed and get their money and once it’s cleared hand me the cat but no. They want me to get approval through their bank. 🖕🏻even with the navy fed bank explaining to them that the check is valid.

Name: C********** M******
Date: 2024-06-08 16:38:34
Rating: 1
Comment: Do not take your vehicle here with an scheduled appointment. They will set on it until they are ready. You appointment is for you to drop of your vehicle not for them to look at it. Big waste of time.

Name: R*** J******
Date: 2024-06-07 17:12:18
Rating: 5
Comment: Absolutely best customer service from a dealership. Rahim was great to work with, highly recommend Auto Nation Chevy Valencia. Thank you for my ZR2!

Name: S**** F*****
Date: 2024-06-07 01:09:50
Rating: 5
Comment: Super easy to make an appointment with Dante. Work was done on time. Friendly staff, highly recommended!

Name: P****** S****
Date: 2024-06-01 18:02:51
Rating: 5
Comment: I was very anxious about getting a new wheel put on before a long road trip and the team in Valencia was able to create an appointment on short notice and be patient with all my little questions and handle everything with professionalism speed and class. I could not be more thankful for the team there For being so incredibly helpful.!!

Name: D***** L****
Date: 2024-06-01 02:51:15
Rating: 1
Comment: I stopped in here today to look at an equinox. The seals guy did not seem to care but I wanted to make sure I could afford the vehicle before I went through the starting the purchase process. He asked for basic information my registration He said he needed my keys so that I could make sure they worked they wanted to take a picture of my keys. Very strange request but I gave them to help. When he returned I did not notice he did not have them with him. After a few moments I asked him about them he informed me that he gave them to someone else to go out and search see my vehicle take pictures and do whatever they were going to do. They did not have permission to do that I didnt even know the person going through my vehicle there was a $1000 cash in my local apartment he had seen there were items in the trunk that did not belong to me that I am responsible or. I went outside to find a heavy set blonde lady going through my vehicle. I told her to stop what she was doing she copped an attitude. I ask her if my key is in registration she threw my keys at me I had to retrieve them from the ground I followed her in to get my registration the meanwhile she complaining about not being able to do her job for whatever reason and Mumbling something under her voice about not able to do an appraisal which I never asked them to do As of yet. When she got my registration she basically threw that at me as well when I tried to explain to her that they had no right to violate my personal property and make me feel vulnerable uneasy she walked away complaining ignored me completely I say she stumped away and slammed the door in my face. At which point my vulnerability anxiety and panic turn to anger for that Im sorry I dont usually curse at people even though she did deserve it. I received my item from the floor and proceeded to leave their establishment as to the salesman and youre coming out and basically threatening me from standing on top of a curb. Telling me I cant talk to his employees that way and I need to leave and never return. I tried to explain to him what was going on and he need to hear my side of the story and he said no he didnt I need to get in my car and Leave and not come back so I did. Being concerned that they were called police and tried to have me arrested. About a mile down the road I pulled over called autonations corporate office as well as Chevrolet corporate office devile complaints, This is where I discovered the $1000 for missing. Knowing that if I went back to saying anything they would call the police to try and have me arrested I have opted to file a police report and I will be pressing charges to the fullest extent of the law this is premeditated Grand Larsen. If I were you looking for a chevy I would go to any one of the dealerships within 20 miles of mess if this were the last Chevrolet dealership in California I would buy a Ford.Do yourself a favor in a steer clear of this place they will rip you off run you over and treat you like garbage. And the sales managers probably in on the thefft they pull out of customers cars.

Name: E****** M*****
Date: 2024-05-24 01:07:32
Rating: 5
Comment: Was assisted by service advisor Joe. Provided prompt and great service. Was quick to solve the issues with my vehicle.

Name: J*** O****
Date: 2024-05-22 15:51:51
Rating: 5
Comment: Maurice Newton was our point of contact. From our initial phone call to the final purchase, he made our car buying experience nothing short of amazing. We are truly satisfied with his service and attentiveness. This is what every car buying experience should be like. Also want to thank Jimmy and Gabe as well!

Name: C******* M* D*****
Date: 2024-05-22 00:49:11
Rating: 5
Comment: I brought my Bolt for Service. I was late for my appointment. However, Lorenzo kindly took my car right away and had a ride home in a blink of an eye!When the work was finished, Lorenzo left me a message and the ride back was another blink of an eye. Lorenzo even spent time helping look for my car keys whicb were home and car still worked! My car was returned to me cleaned and in excellent shape! Lorenzo sold me my car over 2 years ago and today he is my Service agent..Wow! He can sell cars and maintain their service! Amazing! Thank u for all you do and have done for my car and I. Lorenzo is the best!!!

Name: W****** B******
Date: 2024-05-17 20:14:08
Rating: 3
Comment: The work on the engine was satisfactory and the truck is running fine.I was disappointed that I found grease on the drivers side floor mat and threshold. Also there was black marks on the drivers door.

Name: J*** L***
Date: 2024-05-16 17:35:04
Rating: 5
Comment: Steve Johnson is the best. He has been my go to for years. So friendly and so professional. He will go out of his way to explain things to you and do what he can to keep the cost down. Thank you, Steve!

Name: K******* R***
Date: 2024-05-16 12:39:11
Rating: 5
Comment: I was very happy with the service I received from AutoNation Chevrolet Valencia. The technician that worked on my Malibu did a wonderful job in completing all my demands requested. 5 stars for AutoNation Chevrolet Valencia.

Name: j*** c*********
Date: 2024-05-15 03:12:49
Rating: 5
Comment: Great experience, great staff. Very knowledgeable and took their time with me.

Name: S***** M***
Date: 2024-05-13 17:55:08
Rating: 5
Comment: The service writer is very knowledgeable and knows how to address issues that happen, he went out of his way to see that every thing problem was taken care of. Keep up the great work.

Name: Z****** B****
Date: 2024-05-10 03:30:46
Rating: 5
Comment: Didn’t have a appointment but they took great care of me and had my truck serviced quickly

Name: S******* R*****
Date: 2024-05-06 18:20:09
Rating: 5
Comment: Jimmy was very kind and helpful throughout the process of buying a car

Name: J*** C********
Date: 2024-05-03 09:12:17
Rating: 1
Comment: I have bought a used vehicle from AutoNation Chevrolet Valencia and since i got the car it has been a headache. The first week I had the vehicle it had a coolant leak and i figure i take my local dealership to have it fixed i tried calling the sales person to see if it will be covered and no answer i sent out multiple emails and no answer so i paid it out of my pocket which was almost 2k. A week goes by and the out of the sudden it stalls on me so i had it towed to the dealership and since its been stuck there every time i call and ask for an update i am told that the advisor is busy and he will return my call which till this date no update whatsoever its ridiculous that the vehicle has spend more time in a repair shop than in my possession. The vehicle been there for 3 weeks now and i have no idea whats wrong whit it.

Name: C***** M***** J*
Date: 2024-05-01 19:45:56
Rating: 5
Comment: Joe was great - they diagnosed the issue and had my truck back to me the sameday. This is where you take your truck if it needs service.

Name: A**** S****
Date: 2024-05-01 02:53:16
Rating: 5
Comment: I was very happy with how quickly my service issue was completed! I havent had service this quick in more than a year.

Name: R** A********
Date: 2024-04-25 05:36:24
Rating: 5
Comment: My service advisor, Kenny and tech, Anthony took great care of me and my Corvette for a scheduled oil change. Keep up the good work guys!

Name: J** L*******
Date: 2024-04-22 17:17:55
Rating: 5
Comment: I have a 2014 Corvette Stingray with less than 20,000 miles. The car had all fluids replaced and 2 new rear tires. Everything was done in one day, I used their car shuttle to return home and my car was waiting for me outside when i came to pick it up the next morning. Very pleased with their service.

Name: J* J*******
Date: 2024-04-22 13:52:38
Rating: 5
Comment: The sales team was helpful, listened to our needs and responded efficiently, especially our enthusiastic salesperson Irene who even answered questions we had after we drove home since there was so much information she provided on the features of the vehicle. We couldnt have asked for a better experience.

Name: L M
Date: 2024-04-22 08:24:13
Rating: 4
Comment: The car was there 6 days to replace a thermostat the longest time I ever left my car to get it fixed adt Chevy other than that the car got fixed no complaints.

Name: n** r
Date: 2024-04-20 00:37:26
Rating: 5
Comment: I really appreciate Service Adviso Steve Johnson for being very professional and helpful.He kept me updated with what is being done with my vehicle,

Name: a****** d****
Date: 2024-04-15 18:01:01
Rating: 1
Comment: Before you buy a car here check YELP reviews..So I bought a 2024 chevy colorado, a week later its leaking oil on my new concrete, thought it was condensation .Tried talking to sales manager who sold me car, he didnt want to talk to me. Service guy was okay but cant get to my new truck that I just bought from AutoNation Chevy valencia till Thursday. So now miss work to take truck, my new concrete stained and dont know how long I will be without a vehicle. They will be your best friend to sell you a vehicle then throw you under the rug once they get there sale. Beware...Update week and a half later they fixed rear main seal test drove truck and still leaking, so that wasnt the problem now they have to call chevy engineers to see if they can figure out problem. Think they sold me a Lemon

Name: B****** J******
Date: 2024-04-14 19:23:10
Rating: 3
Comment: I specifically mentioned about the Brake is bit lagging in my Bolt EUV and they did not mention anything about brake checked or not when I pickup after service completion.

Name: D***** S******
Date: 2024-04-08 15:35:24
Rating: 5
Comment: Great experience, great staff. Huge selection of cars, will definitely be going back for future vehicles.

Name: M****** O****
Date: 2024-04-04 16:45:00
Rating: 1
Comment: Matter our car had some parts installed we had to bring it back a few days later. During the installation our glove compartment was either broken or not assembled correctly. The AC will not work. We had to drop it off again and after going 4 weeks without a car…..we are again without a car. Joe has been friendly and prompt, but other than that we are dissatisfied with the service we have been receiving.

Name: G******** H********
Date: 2024-04-01 23:10:17
Rating: 5
Comment: Overall Joe has been helping me out. Ups and downs but he has been very communicative and supportive through everything. 10 stars for him not 5. Thank you Joe!

Name: T** K
Date: 2024-03-31 05:29:09
Rating: 5
Comment: Loved everything. Just confused of how buying the extended warranty made my monthly price go down. Glad the sales lady told me about it! Who wants to pay more?

Name: G****** M********
Date: 2024-03-30 19:25:23
Rating: 1
Comment: AVOID AT ALL COSTS! They will literally lie to you to get your money. I bought a used Durango from this Chevy Autonation in November 2023. I was told it went through a 100+ point inspection prior to buying the vehicle. 4 months later, and the battery dies. That cost me $530 cause they said it wasnt covered under my 6 year warranty even though I was told that it, Covers everything from top to bottom! when I purchased the SVU. A week after I replaced the battery, I went to do an oil change and noticed a coolant leak. I go to check the coolant levels to top it off before I can make a service appointment, and the cap to the reservoir is broken! The top screws off, but the rest of the housing is stuck in the reservoir, making it impossible to fill up! 100+ point inspection, my butt! They didnt do anything prior to me buying the vehicle!So I called to make an appointment with service because I was told by my sales rep. that I had to come to THIS SEPCIFIC Autonation for the first service because I bought it here. I confirmed this same thing when I called the service center. They said that I needed to bring it here because I bought it here. I told the service center rep. that I needed an appointment for a coolant leak and asked her how long it would take....she said they should get it done the same day. I told her that was perfect because I live AN HOUR AND a HALF AWAY.I get to my appointment today 30 minutes early, and the first thing the service rep. assigned to me say, Were looking at 2+ weeks and that they dont even have an engine tech on Saturdays........HUH?! When I tell him I called for the appointment and explained my whole situation they told me Saturday was fine and that I could get it all taken care of he says, Yeah, thats not true. We dont even diagnose on the weekend. I dont know why they told you that. ALSO, its untrue that you had to come here even though we told you thatLook....if I had to drop the car off, thats fine. I can make the arrangements. Thats LITERALLY why I asked when I made the appointment!The options that I was given were, call a Dodge by you....call Dodge Autonation...or Chevy can do it but not today and I will have to leave my car and no, they wont even cover a rental even though they told me I HAD to come to them and that it would be in a few HOURS....not a few weeks!Its literally the biggest scam place I have ever seen. They will say any lie to get your money!How are you a DEALERSHIP, and youre going to sell a car with a broken part but say you did a full inspection?! AND with a battery that dies 4 months after you get the car?? Then youre not even going to offer ANYTHING to make it right?! I get that its not covered under warranty but you sold it either knowning damn well that this stuff was like this or sold it without doing the full multipoint inspection you said you did! Autonation is a HUGE company, not a parking lot dealership, so I didnt expect to get shafted in such a sheisty way.Go anywhere else but here! This is a shady, SHADY dealership!

Name: S**** M******
Date: 2024-03-29 23:30:49
Rating: 5
Comment: The entire experience was a breeze. Krys and Valerie were awesome. I couldnt be happier!

Name: B**** K****
Date: 2024-03-28 16:53:32
Rating: 5
Comment: Had a great experience at AutoNation Chevrolet Valencia. It was easy and professional from ordering the vehicle to processing the paperwork. Definitely would recommend them if you are looking for a Chevrolet.

Name: T***** D****
Date: 2024-03-26 17:20:48
Rating: 5
Comment: Friendly knowledgeable courteous staffMade getting service a pleasant experienceI would highly recommend them

Name: M****** J***
Date: 2024-03-25 18:08:27
Rating: 5
Comment: Absolutely love the service here! I drive 45 minutes out of my way to come here. I was on a time crunch with my appointment this last time and Dante and his tech got me in and out so I can go to Disney land for my birthday! Great job team!!

Name: N**** A******
Date: 2024-03-25 17:43:50
Rating: 3
Comment: To begin with not happy with the customer service representatives, who answer the calls to set up an appointment, they set me up for an express oil change appointment and I scheduled it accordingly before work so I can be in and out within an hour and also said there is a discount coupon that applies on that, when I reached there, I was told we don’t do express anymore so that threw me off and I was just not happy with that. If you guys don’t do express, why are the customer service representative setting it up and messing everybody schedule . Joe was helpful and got the work done but not happy with the phone service

Name: M****** F*********
Date: 2024-03-24 21:18:11
Rating: 1
Comment: I stopped by to check the Chevy Blazer EV with my family. When I got in, seems like nobody wanted to help. The person I was able to get a hold of was not even helpful, did not make eye contact, did not even ask for my name or welcomed me as a customer. He helped us to check the vehicles on the lot but then left us. If he had stayed and offered to give me numbers, he would’ve made a sale as I am ready and willing to buy or lease, but based on that experience alone, I will be taking my money elsewhere. This should’ve been my 3rd EV from this dealership and we have planned to purchase the Lyriq and Blazer this year but it looked like we will be looking at other brands after this experience.Dear Chevy Dealer Owner: This is a response to your recent comment. Mr. Holden already reach out to my wife after the incident but we already got our Lyriq from the Cadillac a few blocks from your store. They provided us the best customer service that your store is very much lacking. Thanks but I don’t think we will be calling anymore. It is not my job to help you with your issues.

Name: J***** S****
Date: 2024-03-23 17:25:39
Rating: 4
Comment: Good service. Was able to get dropped off n picked up to get my vehicle. Great service.

Name: A*** V******
Date: 2024-03-23 15:06:07
Rating: 1
Comment: Do not trust the service department, fix your car somewhere else. I brought in my corvette because belt fell off and wanted a pro to look at it. They gave me a 2 day estimate, then ignored me for 3 weeks, I went in person and they told me I needed a new engine and it would cost $20,000. I towed out my car and went to a mechanic. The repair only cost $1500 and it drives great now. Warning here to not trust the service department and get another opinion from a different mechanic to save yourself time and money.

Name: s*** G******
Date: 2024-03-23 00:10:39
Rating: 5
Comment: Really am pleased with the service of Valencia Chevy Auto Nationwide. Have purchased and maintained two cars over the past 20 years. They have been kept in excellent condition and have always found the service excellent!

Name: F******* C*******
Date: 2024-03-21 13:39:43
Rating: 5
Comment: Called to make an appointment to service my Corvette and appt was for next day. Dropped off my car and done before noon.Great service!

Name: G**** T*****
Date: 2024-03-21 03:03:23
Rating: 5
Comment: Picture this! I drive my vehicle home just find an engine light on my dashboard after its been in the shop for several weeks. The family and I are bummed out to say the least. I have it towed back to the service center the very next day to our service advisor Lorenzo. Jack Elliot, Service Manager personally texts us back notifying that he will have a Sr. Technician inspect the issue. He confirms that the issue is unrelated to the recent repair and would like to encourage that we proceed with the repair. On his guidance we proceed with the repairs and provide feedback regarding costs and logistics retrieving the vehicle. Mr. Elliot doesnt skip a beat, in fact, he is proactive to communicate that he will attempt to explore options for our family and figure a way to get the vehicle back to our family. We are very thankful for the amazing service and for going above and beyond to turning this into a great experience. Thank you, so much AutoNation Chevrolet Valencia.

Name: L*** S*******
Date: 2024-03-20 14:54:35
Rating: 1
Comment: Here is a copy of the review I left on Edmunds on 01-02-2024.Dealership Service Review1 out of 5 starsservice RatingUn-Finished BusinessWritten by LKS on 01/02/2024Sad that I should have to do this. But here I am none the less. I picked up my 2015 Silverado on the 27th of October Last Year, after recall and warranty work. It wasnt until the next day that I noticed (2) Plugs missing from the Factory Installed Bedliner. After several attempts I finally talked with the Service Writer. I sent him pictures including one of the missing Plug I removed from another location on the liner. It had a Part Number. Seems easy enough, order the part. But thats where everything just stopped. I got some story about that p/n not being in the system, and thats where everything just stopped.No call backs no more communication. I contacted Chevrolet, and the Dealer is Blowing them off as well. P/N 23458540 is available all over the Internet, but going the distance to take care of a customer is not something AutoNation Valencia seems to care about. I might add that they left Dirty Handprints on the Headliner and Sunvisor, and the Seat Cover on the back seat was removed and left balled up like a pile of trash. I did purchase the truck from them and they had no problem sending me multiple emails and letters to continue the extended warranty. To sum it up Take Your GM Product somewhere else for service.The only thing that has changed is that after being promised I would be reimbursed for the purchase of the Plugs at the Dealerships request from Ebay on 01-25-2024, I am still waiting. There was a response for someone at the dealer to the above review, however all my attempts to contact that person went no where. All I got was the usual With A Customer, or the Old standard Not Here Today. Even my attempt to contact the General Manager went unanswered. I got Chevrolet involved and although they have been very nice about everything, if I was just going to have to go out of pocket to resolve this, I could have bought the Plugs from Amazon for half the price. As a side note the Plugs have now been in place for over a month and a half, and they didnt just blow out or fall out. My guess would be that they were never reinstalled. Autonation...You requested a review...Well here ya go...Lets see what you do about about it.

Name: L*** R**
Date: 2024-03-18 16:31:38
Rating: 5
Comment: It was a pleasant experience with Roy. I was able to get what I wanted and he was able to find and work out a way to make it happen. Thank you all and I will be back for my next car!

Name: N***** F*****
Date: 2024-03-18 14:25:09
Rating: 5
Comment: Dante was the best! Very knowledgeable and very friendly. Got me in and out in a timely manner. I will not go to another dealer or service person.

Name: G***** D* L* t****
Date: 2024-03-17 17:47:00
Rating: 5
Comment: Great experience, Kenny and everyone at Autonation Chevrolet were very professional and cordial

Name: J Y
Date: 2024-03-15 16:56:17
Rating: 5
Comment: Steve Johnson my service advisor was great as he always is when my truck gets serviced.

Name: M**** C****
Date: 2024-03-15 16:41:34
Rating: 4
Comment: Thanks to Joe it was good but when I received the car the inside panel of the driver door was dirty with dark oily marks. I hope the seats were ok.

Name: R*** M*****
Date: 2024-03-15 14:42:01
Rating: 1
Comment: Checked my new Silverado in for an oil change and to check why my rear view mirror camera was not working. Joe O. was my service advisor. He was nice enough and things started off smooth. They found the problem of the RVM camera quickly. It had been unplugged when I had my front windshield tinted with a clear UV protecting film and they never plugged it back in. After what was probably 10 minutes of labor for that they charged me $225...thats crazy high but my real gripe is that I never got a call that my truck was ready. I finally called 6 hours later and the girl said she had no idea if it was and didnt know where Joe was. She said he would call me back. 2 hours after that I called again and talked to receptionist who was very rude and then put me on hold for 10 minutes. I finally decided to get an uber down to their dealership (AutoNation Chevrolet was supposed to pick me up) to see what was going on and there was my truck sitting in the parking lot. I went to the service receptionist and asked why I never got a call that it was ready and she said Joe went home early. I then asked why no one else had notified me that it was ready and she just shrugged her shoulders and asked for payment! All in all a horrible experience with them!! I will NEVER return there for anything and I recommend to anyone considering going there for service to make the drive somewhere else. These people seem to just not care about you and only care about collecting their payment

Name: T*** M*****
Date: 2024-03-13 16:35:19
Rating: 5
Comment: Dante is always very professional and helpful. He always tries to get things done as quickly as possible

Name: T******* P*******
Date: 2024-03-13 14:40:08
Rating: 1
Comment: We called and asked if we could drop off our Escalade and specifically asked if there was time for it to be diagnosed in which the answer was yes. My car sat at your dealership for 13 days before we were given a diagnosis. Then, over the next 2-3 days we were told 3-4 different issues, only to be told that “actually, nothing is wrong, however we CAN replace our motor mounts.” My car sat there 16 days basically for nothing. Our serviceman sounded CLUELESS every time we called in. We requested for a service manager to call us back and didn’t ever receive a call from him. This place is a joke when it comes to service.

Name: J***** G****** (********* V*****
Date: 2024-03-13 13:31:43
Rating: 5
Comment: Lorenzo kept me informed and texted me when the car was ready. Maintenance reminder was reset and vehicle was returned clean. Good service.

Name: J**** W*******
Date: 2024-03-13 13:12:45
Rating: 5
Comment: Ive always loved going to Autonation Chevrolet Valencia to get my Chevy truck and my wifes Camaro serviced Steven always comes through even if I dont have An appointment.

Name: S** M******
Date: 2024-03-11 15:03:10
Rating: 5
Comment: My vehicle was serviced for an oil change & was promptly inspected, I was notified of other small & not so small concerns with my vehicle that I was not aware about. My service advisor Joe did a great job communicating through phone & text throughout the day.

Name: T** S*****
Date: 2024-03-08 15:36:35
Rating: 5
Comment: Steve was excellent as always! Check-in was fast and easy. He kept me informed throughout the repairs, which were timely, and the car has been running great since. I only go to Steve, and I only go to AutoNation Chevy Valencia.

Name: S****** M****
Date: 2024-03-07 21:49:25
Rating: 5
Comment: My oil change was done while I waited, my service advisor even helped me with a recall on my vehicle keeping me safe.

Name: M****** C***********
Date: 2024-03-06 19:21:46
Rating: 5
Comment: Steve is fantastic and very knowledgable. Was always quick to follow up to my questions.

Name: D***** J
Date: 2024-03-06 16:49:31
Rating: 5
Comment: Always a pleasure going to this dealer. Everyone is very helpful and friendly and it’s a stress free visit every time

Name: D* P*****
Date: 2024-03-06 16:10:42
Rating: 2
Comment: The only reason I came here is because of the discount oil change coupon . Otherwise, I dont have the time to waste to make the drive to Valencia to wait 2 hours just to change oil when I can go 1 block from my home to Jiffy Lube, for a 30 minute oil change and they do the same thing. Plus to get appointment is ridiculous due to no available times when you want. When I arrived, I waited in my car for 10 minutes with no help. I had to go inside and ask for help. My advisor Kenny was great, but overall, oil change here gets a D rating when you have better options like Jiffy Lube.

Name: L**** W****
Date: 2024-03-05 18:58:05
Rating: 5
Comment: Always happy with the service. Steve Johnson is the best service advisor.

Name: E**** G****
Date: 2024-03-04 22:30:22
Rating: 5
Comment: Steve In Service Did A Stand Up Job With My Corvette And Got Me Out Of There In No Time! As Busy As These Guys Were, They Really Showed Their True Red, White, And Blue Colors. True American Service At Its Finest, Thanks Again To Michael In Sales And All The Rest Of The Team. God Bless Your Families And Business!!

Name: G**** B********
Date: 2024-03-03 04:20:57
Rating: 5
Comment: Rahim was very helpful and friendly. We are very satisfied with our purchase.

Name: R**** C*
Date: 2024-03-01 20:03:14
Rating: 5
Comment: Shoutout to the team at Autonation Chevrolet. From the sales associates Mike S. and Krys, finance associate Michelle M., to the service department associates Josh D., and Donte. They have gone above and beyond for me and my family in terms of customer service and professionalism. I will definitely be back to do business here and would recommend using Autonation Chevrolet Valencia for any automotive needs. Thank you guys.

Name: D**
Date: 2024-02-28 16:33:47
Rating: 5
Comment: My service advisor Kenneth and the young lady at the cashiers desk were friendly, and helpful. They were the bright spot for me. My repair was expensive but it wasn’t the dealerships fault. They gave me a courtesy vehicle to drive till the work was done, and they also have a great shuttle service as well ! The repair was excellent (thank you to my technician), and I’m enjoying my car again ! Would like to mention the friendly porters and salesmen that chatted with me for a moment. This is a friendly, helpful and customer driven dealership. And after all that, Starbucks coffee for the guests !!! Thanks to all !

Name: C**** D********
Date: 2024-02-26 17:23:24
Rating: 5
Comment: Everyone was super friendly and understanding on my timeframe to buy the car. Was very informative on both the car and the finances. I appreciate them willing work with me to make a deal.

Name: M****** L****
Date: 2024-02-26 16:56:07
Rating: 4
Comment: Joe Orellana my service advisor has been great and has made a difficult situation manageable.I purchased a vehicle at another location( Cerritos Toyota ) the vehicle is a 2002 Chevrolet Corvette the engine light came on and I took it back the Cerritos location advised me to take the vehicle to the Valencia location. Once the issue was found I was also informed by the service advisor that because I had only purchased the vehicle 3 weeks prior, that they contacted Cerritos to see if they were willing to work with me on the repairs only to be told that they were not willing to do anything for me because the sale was as is.The service advisor said that they would be able to help me in some way to have the repairs done.The service department at Valencia has been extremely helpful in trying to figure out the issues with my vehicle. I am satisfied with the care Valencia has shown me they have made me feel like a valued customer not some who has purchased a vehicle and then washed there hands of me … Great job Valencia

Name: M**** T**
Date: 2024-02-24 16:09:50
Rating: 5
Comment: Amazing customer service and very courteous people. Salesperson Holden was so helpful and gave his 100% service to us. Their finance manager Michelle was simply the best! She closed our deal swiftly and smoothly and so well versed. Definitely the right and best place to get my daughters first car. Kudos to all the staff and crew of Auto Nation Chevrolet. Thanks for being a part of our car ownership journey.

Name: R*** H******
Date: 2024-02-21 18:34:28
Rating: 5
Comment: Quick service. Efficient and easy to get a hold of. I will be happy to come back.

Name: M**** L******
Date: 2024-02-21 16:17:28
Rating: 5
Comment: Maurice and Theo were super friendly salespeople. Very helpful and indulged all of my overly inquisitive sons questions. Suzy in Finance understood early on I wasnt going to buy the Warranty, but did her due diligence presenting the facts and logic, but in a respectful way. I have walked out on another dealerships Finance person because he kept pushing it even when I declined multiple times. I came back in the next day after buying the Traverse because I had forgotten something and Andrew was super helpful even though I wasnt technically his customer. I enjoyed the whole process and our whole family LOVES the car.

Name: V******* G*****
Date: 2024-02-21 14:47:58
Rating: 5
Comment: Lorenzo G. Is a great service advisor my car was dropped off for a check engine light and it was seen and fix with in the same day. Great service.Click

Name: P**** G*******
Date: 2024-02-18 06:35:19
Rating: 5
Comment: We had a great experience and our salesman, Andrew was very helpful throughout the whole process.

Name: C**** R********
Date: 2024-02-17 20:27:59
Rating: 5
Comment: I was completely satisfied with my service at AutoNation Chevrolet. I was kept informed and treated with polite respect.

Name: N**** I***
Date: 2024-02-15 15:31:28
Rating: 4
Comment: Overall good experience. I came in at a busy time. It took about 5-10 minutes to get acknowledged once I walked in the door and the process of waiting for the pre-approval and financing was longer than anticipated but again it was a busy time. The representatives that assisted me were helpful and answered all of my questions.

Name: E**** B******
Date: 2024-02-14 18:14:17
Rating: 5
Comment: Joe in service was able to help us with our emergency. Driving from SF Bay Area to SoCal, my Chevy had a engine issue on the Grapevine. Dropped off the vehicle here to be worked on. The team provided images of issues found, description of the issues and tasks for repair. They were straightforward with costs and timetables. Communication was excellent! Joe also helped find us options to pay for the repairs. Best experience from a dealer service team we have experienced so far.

Name: M****** G*****
Date: 2024-02-13 03:51:57
Rating: 3
Comment: Very slow for just an oil change and tire rotate and price was about 100.00 higher than anywhere else I have gone. And I have been a lot of different dealerships.

Name: M**** B
Date: 2024-02-11 01:29:40
Rating: 5
Comment: Lorenzo is amazing!! Hes been such a helpful person when discussing the services I need and truly understands how to give great customer service. Does not try to sell services I do not need and always remembers me when I come in for my oil changes.

Name: J****** B*******
Date: 2024-02-09 21:07:08
Rating: 5
Comment: My experience here was so easy. Everyone was very professional & polite. My car was serviced very quickly & I loved the drop off/pick up service they have.

Name: 8*************
Date: 2024-02-09 16:30:20
Rating: 1
Comment: The Team at the dealership was friendly and courteous. I feel since I am a female is the reason I was quoted such an absorbent amount and was shocked at the quotes I have received since being a third of the quote from the dealership… i was disappointed and saddened by my treatment.

Name: M*** H****
Date: 2024-02-09 16:05:39
Rating: 5
Comment: Dante is one of the best customer service reps I have ever dealt with there and this is from 25 years of coming to auto nation Chevrolet

Name: D*** W****
Date: 2024-02-09 14:39:24
Rating: 5
Comment: The sales team were very helpful and professional. No pressure whatsoever. Great to deal with and the service doesn’t stop when you buy your car.

Name: M****** S******
Date: 2024-02-08 16:50:43
Rating: 1
Comment: We have a truck in their service dept. currently. Theyve had it for over a week (to test a fuel pump) with an appointment mind you. no one seems to be able to figure out how to do that, or give us an answer about it. Ive called multiple times, being cordial and polite, with no resolution. Least responsive dealership Ive ever dealt with.

Name: R*** G*****
Date: 2024-02-07 22:59:50
Rating: 5
Comment: We had a trouble-free purchasing experience at AutoNation Chevrolet Valencia buying our Bolt EUV.

Name: G**** V****
Date: 2024-02-07 21:05:35
Rating: 5
Comment: The experience was good but I wish I could have gotten a ride to pick up the car.

Name: R****** L***
Date: 2024-02-07 07:44:02
Rating: 1
Comment: Services to my vehcile were :Oil and filter change, tire rotation, air cabin filter replaced . Next day their was a sound coming out of the area around or in the glove compartment area, which is where the aircabin filter goes.My vehicle is great condition this sound was never there . Unfortunately I have to take time out of my day to find out what went wrong by returning my vehicle to the service department. It would be nice if it would have been done right the first time, or be compensated for my time of taking vehicle back. I will not return again for future services to my vehicle. The staff and chevy was nice, Ill give credit for that only.

Name: M***
Date: 2024-02-06 21:31:56
Rating: 1
Comment: I call for vehicle and Selsman Alexa ask for deposit to hold the vehicle couple days before arrival we agree if I dont like it she will return my deposit 1000$ the day the vehicle arrives I go do test drive I dont like it try to call Sels Manger call Selsman Alexa never answer my call I dont know wayNever shop there or but deposit there be careful guys

Name: L**** L***
Date: 2024-02-06 01:25:51
Rating: 2
Comment: There was grease all over my doors and my car it took 12 hours to do a service and it didnt even give me the new windshield wipers I asked for very terrible service and customer service. Nothing like it used to be there they used to do the inside of your car and wash it nothing like it used to be Will not good going back again.

Name: T*** M******
Date: 2024-02-04 01:49:26
Rating: 4
Comment: Tino checking in for my 2013 Kia Soul.My experience with the dealerships service has been great. Communication was great, with clear updates on the status of my vehicle. The service process was organized, leading to efficient work. Additionally, the staff exhibited knowledgeable about certain issues. Overall, the service above average warranting a 4-star rating.

Name: P*********
Date: 2024-02-02 20:42:22
Rating: 5
Comment: Great service. The salespeople are helpful and friendly and not pushy at all. John was really chill and we went over possible vehicles that could work.

Name: B** B*********
Date: 2024-01-31 15:11:43
Rating: 5
Comment: I was surprised and very impressed with the experience of test driving and ultimately purchasing a Chevy Bolt EUV. Following a series of email correspondences with Steven Sibley, I set up an appointment for my wife to drive the vehicle before moving forward with a potential purchase. Even though Steven had confirmed my out-the-door price requirement, I was very apprehensive and nervous about beginning the process. I was extremely satisfied with Stevens management of the process; no pressure to buy the car, no tacked on dealer costs, etc. I liked the business-like nature of the transaction in conjunction with the personalizing experience. I am hoping that Steve and the team will continue to provide strong after-sale service and support.

Name: A** M******
Date: 2024-01-26 09:30:38
Rating: 1
Comment: Rude and bad customer service at the service department. Came from out of town to visit and my 2023 Silverado broke down. Didnt even want to help. They said leave it and well get to it in a week or two. At least couldve showed you cared a little. If I could put negative 1 star I would.

Name: M*** N***
Date: 2024-01-24 21:38:16
Rating: 5
Comment: I purchased a Chevy Silverado 1500 through AutoNation Chevrolet Valencia a couple weeks ago. Theo and the management team were terrific throughout the process. Being a long time resident of The SCV and a small business owner, I couldnt be more pleased with the experience I had with my purchase. Regardless of where you live, I would highly recommend them when searching for a Chevy vehicle!!

Name: G*** L****
Date: 2024-01-23 16:58:53
Rating: 2
Comment: The customer service at this dealership is just bad! I had an appointment to drop off my truck at 8:00. I was there at about 7:55. My service advisor got to me about 8:15 and did not even acknowledge that they were running late. After I dropped off my truck I received a text message saying that if I had any questions or concerns that I could communicate through the text. Later I received a text saying to speak to my service advisor about the inspection so I sent him a text with no response. The next day I sent a text asking for a status update and again, no response. A couple hours later I called the dealer to get an update and the calls go to an offsite location. He relayed the message to my advisor and he called me back and said my truck was ready. I asked him about not responding to the texts and his answer was that he gets busy and doesnt respond. Really??? There was no apology or anything, just I dont have time to get to all of my messages. Everyone knows that you pay more to get work done at the dealership but it should at least come with a good attitude and at least a little customer service. My advisor couldnt care less if I brought my vehicle there or not, or if I bring it there again. So..... I wont be taking it there again. The work itself seems to be done as needed though.

Name: K**** G********
Date: 2024-01-17 00:18:37
Rating: 5
Comment: Every time I have come for an oil change I have been treated with the upmost courtesy. I will definitely be back.

Name: J**** M*******
Date: 2024-01-12 16:54:43
Rating: 5
Comment: Great service Joe orellana is one of the service advisors to go to. he goes out of his way to help you out.

Name: M*** H********
Date: 2024-01-10 19:05:09
Rating: 5
Comment: I have been taking my Vehicles (all Chevys) here for over 30 years. I put my trust in Steve Johnson and Im not disappointed.

Name: C**** K*****
Date: 2024-01-06 21:36:55
Rating: 4
Comment: It took 2 trips to get the problem resolved, but the car is running well now. Service advisors are very helpful.

Name: p*** l****
Date: 2024-01-05 15:07:24
Rating: 5
Comment: Just time for routine service, all was done quickly and Dantetook good care of me as usual.

Name: A*** C****
Date: 2023-12-24 22:57:14
Rating: 5
Comment: Andrew Raygoza went far and beyond assisting me in returning my chevy bolt lease. He turned my experience from the worst experience to a great one and doing what it takes to satisfy the outcome. Thank you Andrew for giving me the great experience and I appreciate you for going out of your way to provide me with an exceptional customer service.

Name: R***** S*****
Date: 2023-12-20 19:53:51
Rating: 5
Comment: I have to admit, this is one of the best experience I had buying a car. I had post on my previous experience on google with other dealerships, but thats a different story.I have been researching for a car for a while now and last Month (November), the high winds snapped the tree outside our house and it fell on my car. The insurance marked it a total loss and I had to look for a replacement.I had contact Tesla to look at the car and been on chat on in communication with them for a week. I then stopped after the remarks made by their CEO.I also visited CarMax. I guess the sales person didnt think I was serious enough. I checked out there BMW 530e at that location, which was a bit bigger than my 330e. But unfortunately, it had a lot of accidents. After my test drive, there was no follow up from CarMax.While I was looking, I also looked at a Kia Sorrento Plug In Hybrid. It was listed by Kia in Van Nuys as for sale, so I went there and checked out the Sorrento and it actually had Car damage from an accident but was not listed on the notes in Cargurus.I also found a Toyota Highlander Hybrid and I contacted the dealer north hollywood toyota. They told me that its not for sale on and then 2 days later, I got a notice from Cargurus that the car was sold.Luckily, I found autonation in Valencia. All through out the process they accommodated me. I been in contact with them for lets say 3-5 days. I went in on Friday to test drive the car and sleep on it. They allowed that no questions asked. If my main sales person was not there, they had someone assist me. I requested Friday night if they could charge the car so that I can test the EV range and drive, they said yes.Then I came in Saturday night with my wife and Kids. The waiting area is pretty decent and they even have a kids room.I test drove the car and it was as amazing as I expected.Since this was a preowned car, I know there will be dings and scratches. But there is one scratch that they were willing to fix the chip and schedule it.There were 2 other things that were missing from the car that I requested. The Charger for the Car since its a plug in hybrid and the 2nd key.There were able to get the charging cable to me by Monday and the key arrived Friday. I was asked to pay cost for the key as it was not included for the sale. But the cost for the key if its their cost was significantly lower than buying it from the dealership.Overall, questions were answer in a timely manner with respect and integrity.They really go above an beyond what is required of them.Thank you Roberto! You are the best.

Name: P******* R******
Date: 2023-12-20 00:16:30
Rating: 5
Comment: I love autonation Chevy. They always take care of my car and they are very Professional. I will always take my car to them for all my services.

Name: J**** V*****
Date: 2023-12-16 04:49:51
Rating: 5
Comment: Had a fantastic experience thanks to the expertise of one sales rep, Dan. Dan was with me every step of the way, and not just delivered on the vehicle I wanted but on the package I was looking forward to. The team in AutoNation Valencia is lucky to have him. Keep up the amazing customer service! Thank you for my brand new Z51 C8 Corvette!

Name: E***** M* C***
Date: 2023-12-15 20:00:33
Rating: 1
Comment: We had a scheduled appt. for Saturday morning, and the vehicle wasnt looked at until Tuesday afternoon. My husband called on Monday for an update and he didnt receive a return call. I had to ask for rides to take my son to school and to get to work. If someone wouldve called us on Saturday with an update, we couldve rented a car. When we finally received a call, we were told they couldnt replicate the problem so we picked up the vehicle and nothing was done.Service rep. definitely could use better communication skills!

Name: K*** F****
Date: 2023-12-12 17:21:05
Rating: 5
Comment: The professionalism, character and prompt service was really outstanding. The salesperson took care of business and the Finance person was straight forward and did not try to sell me anything I did not need. Kudos

Name: V***** Z*****
Date: 2023-12-12 16:58:42
Rating: 5
Comment: I had an awesome time, they made it so easy for me to fine what u was looking for. Now I have the car that Ive always wanted thanks to Alexis. Thank you so much for everything. I will definitely refer you guys to my friends and family.

Name: R***** B***
Date: 2023-12-11 18:56:21
Rating: 5
Comment: From the moment I walked onto the lot, I was treated with dignity and kindness. Steven Sibley approached me in a very low-key manner. His demeanor and his conversational tone allowed me to share what I was looking for and the manner in which I hoped that it would happen. Over the course of our conversation, he listened, acknowledged, and thoughtfully suggested ideas on how to make it happen. Between Steven and Susie YLIZ, the rest of the process was smooth, efficient, and most pleasant. Driving the car off the lot felt right. I thank them both for their excellent service.

Name: A***** H****
Date: 2023-12-06 20:17:24
Rating: 5
Comment: Dakota and Jennifer were extremely helpful and made everything go smoothly. Knew to walk me through newer technology. Overall, extremely happy with my decision!

Name: J**** D*******
Date: 2023-12-04 16:04:23
Rating: 5
Comment: Great service. Joe followed up and kept me updated the whole time my care was at the dealer. My car was washed and parked in front when I picked up the car.

Name: P***** H****
Date: 2023-12-03 21:49:31
Rating: 3
Comment: I had an appointment to install a part that was not available when I bought the car. Chevy informed me that Auto Nation was the closest authorized dealership qualified to install the part. When I showed up on the installation date, they had no appointment for me and no evidence I had an appointment. Long story short, the person that answered the phone from Auto Nation to schedule my appointment was terminated a week before, so they cancelled all events associated with that individual. The thing that bothered me the most is that the service rep never apologized for the mishap (and inconvenience); he just kept saying, Were going to take care of you now. (over and over again). In these times of technology, how could they lose track of my appointment?However, a couple weeks later they installed my part and gave me a multi-point inspection and car wash for free.

Name: c***** C*****
Date: 2023-11-30 23:35:30
Rating: 1
Comment: Truck was left for two months due to an inability to get parts. The work was covered under warranty and a rental car was provided, but the car provided was not a suitable replacement vehicle. No offer of help was extended to find a suitable replacement vehicle despite telling my service advisor that I needed a truck, not a camaro, so that I could maintain my business. I never received notification when all the parts were acquired and work could continue. When the work was finally done and I arrived at the dealership to collect my truck I found my truck unlocked. The truck, which still had thousands of dollars of tools and specialized equipment was parked adjacent to the road and not behind any lockable gates. I am very disappointed with the lack of communication, inability to acquire parts for a new vehicle that is covered under warranty, and careless behavior shown by the dealership to a vehicle that is central to my ability to make a living.

Name: R**** S*****
Date: 2023-11-28 18:09:24
Rating: 5
Comment: Steve Sibley was extremely personable and worked to get us what we were looking for. He went above and beyond to ensure we were comfortable and ready to go. Jennifer Klugman also was extremely helpful and friendly with completing the purchase process.

Name: B** S****
Date: 2023-11-28 05:49:24
Rating: 5
Comment: Salesperson Aaron Zalmai was awesome. He made the car buying experience smooth and easy. He has definitely earned a repeat customer!

Name: J******* C*******
Date: 2023-11-27 21:53:49
Rating: 5
Comment: The salesman Rahim was very attentive and very helpful with the sale buying process, Jimmy in finance was amazing helping us find financing and we could not have been happier. Gabriel also was great all three made the buying process so quick and painless. We are beyond happy with the process and the new truck we got.

Name: M**** A*****
Date: 2023-11-27 02:38:46
Rating: 5
Comment: Had one of the best experiences buying a Car with our sales rep Krystopher F. He made our buying the chevy traverse redline premier the best desicion we could ever think of. We 100% recommend you stop by. Thanks again Krystopher.

Name: L****** E*******
Date: 2023-11-26 12:51:23
Rating: 1
Comment: Awful experience. Completely disorganized. Second time I’ve made appointments for regular maintenance and am told they don’t have my appointment in their system. The service advisors have no control or authority of anything it seems. I decided after the poor experience I had the 1st time, that I would go to Keyes Chevrolet instead for service. It was like night and day. Incredibly smooth. No issues. Except I had to pay out of pocket since my maintenance package is only with AutoNation. That’s why I decided to go back this second time thinking maybe the first time was just an isolated experience, and I should give them another chance. I was wrong. Once again, they had nothing on their books, the oil change and recall adjustment took four hours to complete. The shuttle service was completely disorganized as well. I spoke to other customers and they too had awful stories to tell about this service center. One suggested I call and make appointments directly through the service advisors. Otherwise, the likelihood of the appointment not showing up was high. Why should I have to do that? They have an online appointment system and a call center. The cashier and everyone there knows these issues exist, but basically have no power to do anything about it. They blame corporate. No management in sight on the weekends. No accountability. Absolute chaos.

Name: D*** R********
Date: 2023-11-20 18:36:59
Rating: 1
Comment: We made an express service appointment for a simple oil change. My husband inquired about the chip for the heated steering wheel that we were told a year ago we would receive once the ship came in. All of the sudden our model does not have that option yet it is on our purchase paperwork. After waiting over an hour for the oil change appointment and seeing that the car had not been moved, my husband asked for the car. He expressed that it was unacceptable after making an appointment that they had not even taken the car back after waiting an hour. No one seemed to care and shrugged it off. My husband was half way home when he realized they did not leave the fob! So he had to turn around and go back to retrieve it. All in all, a complete waste of time! We had been looking at purchasing a truck in the next couple of months. Last time I purchase a Chevrolet. Customer service is non-existent!!

Name: C******
Date: 2023-11-20 13:02:54
Rating: 5
Comment: Joe at Autonation Chevy made my visit a very positive experience. He was knowledgeable in the areas that I had questions about and his attitude was always friendly and helpful even though they were super busy! Appreciate the service Joe! Ill definitely visit again because of you and the fact that my bebe is driving much smoother!

Name: F******** A****
Date: 2023-11-14 04:14:34
Rating: 1
Comment: Dropped my car off cause engine cooling fan would not turn off unless battery was unplugged, and engine temp would stay below 160 degrees, I spoke with representative and we both agreed that it was probably the thermostat. The technician confirmed that by codes found. I was told it would cost me $1,400 to replace thermostat, and it would take 4 hrs at $250 an hr. I personally have replaced thermostats my self and know it does not take 4 hrs. I brought car home myself and replaced it in less than an hour. If it takes your technician 4 hours to do job, than you need to hire a new technician, that price is a complete rip off. I personally will not be going back to get work done on my vehicles nor will recommend any one to go to you all for service.

Name: L*** V*****
Date: 2023-11-01 14:26:39
Rating: 5
Comment: I was very happy with my experience. There was no pressure and everyone was accommodating. My husband ended up getting a truck from another dealership and that was a nightmare. I will defiantly be recommending AutoNation Chevrolet Valencia to all my friends and family. Thank you!

Name: R*** W***
Date: 2023-10-19 17:00:24
Rating: 5
Comment: Took my car in to get serviced. Worked with Lorenzo and the entire process was seamless, with no issues. Great communication by Lorenzo with everything and got the car back within the time frame that was given. A+ experience by Lorenzo and the whole team.

Name: G***** T*********
Date: 2023-10-17 00:40:54
Rating: 5
Comment: Andrew Raygoza was great! Very informative, helpful and kind!! He was not pushy at all, was patient to hear our decision.thank you Andrew for making me feel comfortable with my purchase.

Name: B****** B****
Date: 2023-10-12 20:47:04
Rating: 5
Comment: They got me in right away, diagnosed my vehicles problem and were very personable. The mechanic got in my vehicle and drove it around with me just to verify that I was completely satisfied. I was very impressed.

Name: J****** L***
Date: 2023-10-12 16:53:24
Rating: 5
Comment: Casey Wright is welcoming, knowledgeable, and efficient. He went above and beyond to ensure my satisfaction. I left feeling valued. I highly recommend working with Casey at the Valencia Chevy Dealership for his exceptional service!

Name: R***** O********
Date: 2023-10-08 15:52:23
Rating: 5
Comment: Thank you, Rahim at AutoNation Chevrolet Valencia! He was so patient with us as we knew exactly what Tahoe we wanted to buy and stayed in touch with us for months until it arrived.He was so professional and friendly and knew exactly what we were wanting and didn’t try to push us towards anything else to get a quick sell.If you’re looking to purchase, I definitely recommend going to our local Chevrolet Valencia and ask for Rahim.

Name: C******* T*******
Date: 2023-10-06 16:50:07
Rating: 5
Comment: Steve Johnson is a true representation of what customer service should look like. He always makes sure that I am well informed regarding my vehicle and he so gosh darn nice. He is true asset to your company!

Name: M*** G
Date: 2023-10-04 19:57:22
Rating: 5
Comment: September 25th 2023 I completed a purchase of a Bolt EUV, prior couple days was me messing around and thinking about it.They were not high pressure, Maurice was certainly encouraging us to move ahead but never high pressure. He was helpful, assisted us at every part of the process. The other staff including Jimmy were helpful.It didnt take a horrifying long time like some places do, that was very nice. It was not even close to as long as it seems most dealerships make buying a car.We got a 2023 Bolt EUV, new, and its really fun to drive and efficient.

Name: S** F
Date: 2023-10-03 22:50:53
Rating: 5
Comment: I gave this rating only for Casey, the service advisor. He was excellent in the service he provided. The rest of the dealership has a lot to be desired. GM not getting a call back from. Service manager wont even talk to me. The both have poor customer service skills and lack leadership. Casey was more professional than any other person at that dealership. Thank for not fixing my car under warranty.

Name: J** P*****
Date: 2023-09-27 15:11:54
Rating: 5
Comment: Had an appointment with Casey Wright, and he took good care of me and made the appointment ASAP!! Seen my A/C was out with this summer valley heat and had my truck finished with a fast turn around. Next time i need a service i will be sure to talk to Casey!!

Name: C****** A*********
Date: 2023-09-25 15:26:11
Rating: 5
Comment: I had the best experience with Steven Johnson who went above and beyond to help get my situation resolved. I have been driving to the Valley for service but will be using this dealership going forward. The shuttle service also helped seal the deal. I highly recommend.

Name: R***** L****
Date: 2023-09-25 13:57:59
Rating: 5
Comment: Casey was great to deal with. I brought my vehicle in for a recall and he processed everything quickly and efficiently. He kept me updated through text messages and even offered to have my vehicle washed. Thank you for taking my time into consideration.

Name: c****** c*******
Date: 2023-09-18 21:32:15
Rating: 1
Comment: After purchasing a used 2019 Chevy Trax with 22K miles on it, I am very very displeased with my purchase. Ive tried multiple times reaching out to the Dealership regarding my concerns about the vehicle but I receive absolutely no communication back. I am now stuck with this car thats continuously giving me issues. The day of purchasing the car, I had no issues, they were very helpful and nice (to be expected) but any follow up has been not the greatest. They talked up the vehicle like it was the absolute best choice against all the other cars on the lot and even made it seem like I was getting such a great deal, I am now paying an arm and a leg for a car that is costing me so much and drives HORRIBLY. Dont recommend.

Name: B*** S****
Date: 2023-09-14 14:07:11
Rating: 3
Comment: Went in for 1st oil change after buying a new Silverado ...entered a was not greeted by anyone had to ask where to go for service. Employees seemed rushed and stressed. When car was finished it did not have the paper floor mats in it and had shoe marks on the matt and I did not even get a complimentary wash as expected from the dealer. In the future I will go to Valencia car wash where I get a complimentary car wash with service. One expects more when they go to their dealer for service. Will not be back for oil changes.

Name: T**** C***
Date: 2023-09-12 20:10:20
Rating: 5
Comment: Staff very helpful. Dont rush you. Michelle and Jennifer was great to work with. Finance manager Susie was so on top of her game. Made every process easy. PLACE IS SO CLEAN

Name: Y****** N*********
Date: 2023-09-09 17:00:43
Rating: 5
Comment: Steve was so helpful and took care of my car right away even though I had no appointment and it was the Friday before Labor Day weekend.Their shuttle services are awesome too, super nice drivers. Thank you!

Name: M****** O******
Date: 2023-09-07 20:50:53
Rating: 1
Comment: First of all, do not bother trying to book an appointment online. It may not get into their system. I arrived for my online appointment (which I had been reminded of via email) only to find I had no appointment. I was told I could wait until others, who had appointments, could be seen. (sigh!) I made another appointment for the following week, towards the end of the day, so that my vehicle could be looked at the following day. I heard nothing all day. I finally called to find out something, anything, towards the end of the day. I asked if my vehicle was ready, and was told I would have to wait until the next day. Having heard nothing again by midday. I called again to be told the service person had pulled my truck out and had it ready for me the previous night, having not been touched at all, being misled by me into thinking I no longer wanted to wait. I hadnt said anything remotely close to that. (sigh2x!) Knowing that the issue which I brought the vehicle in for was sporadic, I had a feeling nothing might be found wrong; and asked, in that case, at least please have the oil change. I had asked this when I made the appointment. That had not been done either. It seems they are overwhelmed there. Too overwhelmed to listen to their customers. My wife drives 30 miles out of the area to have her vehicle serviced and is happy with the service she receives. After two days I am still waiting for my vehicle. I cannot, with any good conscience, recommend the AutoNation Chevrolet service department.

Name: A***** P
Date: 2023-09-06 16:26:10
Rating: 5
Comment: Alexis had great customer service without pressuring us into a decision and overall the experience felt fair and in our best interest. The process was smooth from start to end.

Name: L*** R****** F****
Date: 2023-09-04 15:09:00
Rating: 5
Comment: Krys F. found a great car for me and everything abour this transaction ran so smoothly. Financing was in place prior to my arrival, paperwork had been started (thanks Jen) and minimal time spent in the finance department.

Name: R*** M*****
Date: 2023-09-01 12:39:45
Rating: 5
Comment: Mike Sellheim was absolutely fantastic! My experience with Carmax was not good earlier in the day so I went to Auto Nation Chevrolet and Mike took the lead to insure I was taken care of. Great experience and received a great offer! Thank you!

Name: S******* G*******
Date: 2023-08-31 07:29:07
Rating: 5
Comment: I had an amazing car buying experience at Autonation Chevrolet Valencia thanks to the exceptional service provided by Robert Ordaz. From the moment I walked into the dealership, he was attentive, knowledgeable, and patient, answering all my questions and guiding me through the entire process. His friendly demeanor and genuine interest in helping me find the perfect car made the experience enjoyable. Robert went above and beyond to ensure I was comfortable with my decision. Thanks to him, I drove away in a fantastic car, and I couldnt be happier with the service I received.

Name: N*** B
Date: 2023-08-24 05:15:00
Rating: 3
Comment: We feel the service is good, staff is friendly - but having my wife wait at the dealer for 3+ hours for an oil change and basic inspection is too long (with an appointment!) - there are a number of places that can do this same service with the same quality, no appointment and be out in less than an hour. Wasnt even going to post but after the 3rd email requesting a review, I figured I would offer it.

Name: m***** a******
Date: 2023-08-21 23:28:07
Rating: 5
Comment: I have been taking my Corvette to The Chevrolet Valencia dealership for many many years and have always been completely satisfied. Steve Johnson is my man at Auto Nation and has always gone above and beyond to make me happy. If he happens to not be there I have found a wonderful staff to fill in for him.

Name: R****** I*****
Date: 2023-08-14 14:17:16
Rating: 5
Comment: I have bought all my previous cars from a local dealer for past 40 years. This was the best experience I have ever had buying a car outside my area. Krystopher Faber was meticulous throughout the buying process making sure I received what I was looking for.

Name: C**** P***
Date: 2023-08-14 04:16:49
Rating: 1
Comment: I took my truck in as I notice a rattling noise when first starting up. Dropped my truck off on my scheduled appointment time so they could diagnose the problem. After not hearing any updates I called approximately 4 hours later to be told they were working on it. As the day came to the close I called back again to be told they were still working on it and needed to keep the truck overnight. The following day I called around noon again to be told they were working on it and would call when ready. Second day I never heard back so they kept the truck again. Third day I called in the morning to ask for a better explanation to then be told they were having a hard time getting a technician on my truck because they were short handed. I was assured the truck would be completed and they would be in touch. Approximately 1 hour before closing I received a call explaining what they found and said they would need to order parts and to schedule repairs at a later date. As I rushed to get there before they closed I walked in to be told that they believed this rattle was due to a flap on the exhaust system that would be thousands to repair. Being a car person myself and struggling with the explanation I was given and then knowing that I had an ex-employee that worked as a tech at another Chevy dealership I explained that I wasn’t happy with the diagnosis and that I would have my ex-employee take a look at this to get a second opinion. Minutes after I said that my service rep then proceeded to say that he could provide a heavy discount over what he just quoted me in case I decided to bring it back. Feeling even more perplexed about the service experience I just received and irritated about spending the money I did to get a diagnosis I didn’t believe to be accurate that took days to present, I decided to take it to my ex-employee to have this same issue looked at.Within 2 hours my ex-employee called with a diagnosis, 2 broken exhaust manifold bolts. Truck was fixed within hours of taking it to someone that obviously knew what they were doing.Extremely unhappy and questioning if I will be back regardless of how convenient the Valencia dealership is to me.

Name: K***** V*****
Date: 2023-08-11 14:32:29
Rating: 2
Comment: I would give one star, but the service department helped me first and they were excellent, this is strictly about the sales department. My husband and I have bought out last four cars here and every time has been pretty terrible. One time they didn’t actually take care of a lease we traded in and it almost messed up buying our house. This time, I was trying to sell them back my car. They made me wait hours and then gave me excuses on why it took so long. Then they gave me a terribly low offer with some terrible excuse that that’s how automation does it. Now, they have been sending my husband emails regularly asking if he is still interested in selling the car. But get this, they are just spam since the person “sending” them is out of the office right now. Unless you wanted to be treated poorly I suggest buying a car elsewhere.

Name: C******* M*******
Date: 2023-08-11 13:13:34
Rating: 1
Comment: Where do I start I want there to purchase a vehicle and got yelled at be the general manager. I thought I was on another planet 🌎 I asked him to stop yelling at me. I called back the next day to get information from service manager and he left me on the phone and never came back to the phone. I called customer service and they wouldn’t help me at all. To me I was bothering him and hang up the phone in my face . I called back and they wouldn’t answer the phones. Bad place to do business people don’t care they need to be fired all of them.

Name: Z*** S******
Date: 2023-08-09 21:43:44
Rating: 5
Comment: Purchased a Chevy traverse for my family. Staff was extremely helpful from the sales department through to financing. Each step was stress free. Steve S. was our salesman and he was very polite and respectful. Carly, who was helping him with the sale, proved to be the biggest help by keeping our 4 year old happy while I dealt with the paperwork. All in all, one of the best experiences I’ve had when making a large purchase. Thanks again, Auto Nation Chevrolet!

Name: J*** F*******
Date: 2023-08-04 02:26:57
Rating: 1
Comment: So this happened to me today…..Dropped my truck off at 7:30am on Monday for oil change and tire rotation at AutoNation Chevrolet Valencia. Passenger side mirror had an issue as it was not folding in, I have the extended warranty, so they filed a claim to repair. Truck was there for 3 full days, I go to pick up this morning and start looking around. Mirror works as it should. Get inside the truck and look at the dash and it says 3% oil life left…. That’s weird, ok no biggie, they forgot to clear it. I figure they had to have done it, it’s been here for 3 days, so I cleared the memory and back to 100% oil life I go. I get out to look at my tires, (I had left a mark on drivers side front rim to verify tires were rotated and to see where it goes after the rotation) the tech decided to erase my mark on the front rim with his finger leaving the cleanest spot on all four rims, so they were never rotated. Obviously he found my mark and made a conscious decision to erase it and give the illusion that the service was somehow done. Ok….. now I’m thinking what else didn’t they do?I crawl under my truck and check the oil filter, which should be new and shiny right?….NOT… the oil change and oil filter replacement was never done. The car was there for 3 full days… I was charged for services I never received. I paid for this? I went back and talked to the manager in the back office and raised all this to his attention, I got a full refund on what I paid, but it definitely didn’t restore any faith in me. I will never step foot in there again…BEWARE FOLKS!!!By the way they dinged my warranty $950 for mirror repair…… from the service I got they probably waved a magic wand on it or hit it with a hammer to get it to work again…

Name: H**** R******** D*********
Date: 2023-08-02 18:28:38
Rating: 5
Comment: Rick the Service Manager was Great🙌 He had my car ready before the time he said. He made sure the shuttle took me home and picked me up and Samuel the shuttle driver was so friendly and had excellent driving skills. My overall experience was a complete “10” Thank you for employing such Great employees 😇

Name: A*** V*******
Date: 2023-08-02 16:04:35
Rating: 5
Comment: Need to service your Chevy!? I recommend seeing Dante for your vehicle service needs. He will break down what is needed and answer any questions you may have. The staff in general is friendly / facilities are clean / commentary waters and coffee while you wait / fast shuttle service. Definitely a win. Thanks Dante & staff, see you on the next one. Stay blessed and safe!

Name: L* S*** G******
Date: 2023-07-20 15:43:38
Rating: 5
Comment: I arrived on a highly busy day and had no appointment scheduled but Casey took me in with no problem. Great service and exact with estimated time finished. This is my new home for my Tahoe service.

Name: C********** S*****
Date: 2023-07-12 19:21:36
Rating: 5
Comment: Had a great experience buying my truck at Autonation Chevrolet. Great Sales Team with Steven, Seth and Susie helping me throughout the process. Will definitely be coming back for my future needs.

Name: C****** P****
Date: 2023-07-12 13:51:20
Rating: 5
Comment: The whole process was fast and easy. Dan C. is the man! I never felt pressured or rushed, he seemed sincere and was patient. He was very responsive even since before I arrived. The car I wanted was sold but he took the time and sent me other similar options in case I was interested which I was. He also made sure to check in on me after my purchase. Jennifer K. in finance was also very friendly she made everything feel fast and smooth. The whole office was friendly. I would recommend this place to everyone I know. Thank you for the great experience I love my new car!

Name: K**** B******
Date: 2023-07-10 15:37:30
Rating: 1
Comment: The service dept. took 5 business days to get confirmation from my extended warranty company to authorize service and thats not including Sunday the 2nd & Tuesday the 4th. I was finally told Thursday the 6th the vehicle would be done by 10 at the latest on Friday morning. I showed up at 10 and still had to wait nearly 2 hours to get the truck back. So my main complaint would be I was told the warranty company had been called Friday June 30th but when I called them on July 5th to confirm your dealership had called them I was told that nobody from Autonation had contacted them yet.

Name: E**** G**************
Date: 2023-07-06 21:09:00
Rating: 5
Comment: I always book my maintenance appointments with Dante from Autonation Chevrolet Valencia. He is amazing! Awesome customer service, communication, knowledgeable, professionalism and a super nice dude!It’s people like Dante that make me feel that I’m not being overcharged or selling me something I don’t need by the dealership, he’s truly honest.Update…..7/7/23What made this experience so great is the service department….Dante is so awesome! He makes everything so stress-free! He’s great at communicating everything that was going on with my car, he’s friendly, professional, knowledgeable and just a chill cool person, specially during my stressful time.THANK YOU DANTE!

Name: S**** F*******
Date: 2023-07-06 17:40:34
Rating: 5
Comment: I had a great experience at Chevrolet Autonation of Valencia Service Department from beginning to end. My service advisor Casey helped me solve the problem with my car coming from a difficult situation at a different dealership where I had purchased my vehicle. He figured out a plan of action for replacement parts and took care of it when the other dealership wouldn’t even talk to me at all or provide any assistance whatsoever. Chevrolet Valencias service department and my service advisor, Casey, were very caring.

Name: R*** R* G********
Date: 2023-07-04 19:15:03
Rating: 5
Comment: Originally, my wife and I, went to the agency with a Traverse SUV in our mind, but when the number of seats rows were confirmed on three lines, everything goes down, because we dont need that kind of SUV, but the person in charge to help us, his name is Robert, showed us the BLAZER, we loved that at our first sight, and at the end of the day we purchased a beautiful BLAZER...!!! We were kindly attended for all people involved in this operation, especially Robert, Jimmy, and Gabriel... Thanks a lot for your help to have a Blazer... The car is excellent, and I have noticed the difference driving this car, after have been driving a KIA Sorento for more that 8 years...

Name: A**** M
Date: 2023-07-01 22:28:59
Rating: 1
Comment: Horrible service, they dont care about customers, and it seems that nobody is accountable. Cassie the CSR advisor never returned my calls. I left my car for repair and he changed the estimate price twice also he told me that my car was going to be ready on Friday (after 5 business days working in it) but then I called on Friday and he said it was not going to be ready until Saturday and he will call me in the morning. He never did, then I called on Saturday and found out he was off. I probably called like 6 times to get information, and I was just transferred to many voice mails. I asked to speak to the manager Rick Clark twice and he never picked up the phone nor returned the call even when I told the two recepcionists that I needed to file a complaint. Their follow-up is terrible, the customer service is a joke and it seems that the manager is either not knowing what is going on or simple dont care.

Name: A*** A*******
Date: 2023-06-23 17:03:16
Rating: 3
Comment: Quick service and was able to get an appointment right away for an oil change.Although would say, on their inspection they stated all fluids were good but my windshield wiper fluid was bone dry.So that makes me ask myself, do they even do any inspection?

Name: G*** S
Date: 2023-06-21 19:54:48
Rating: 5
Comment: I had a great experience at this dealership. The gentleman Alex who helped me was courteous, friendly and fast. Finance was great too. Overall I give AutoMation Chevy in Valencia a 10 out of 10!I also loved the no haggle pricing

Name: J****** F******
Date: 2023-06-10 04:17:14
Rating: 1
Comment: 6/9/23 UPDATE: I called twice over the course of 3 weeks to try and get in contact with the manager of the Valencia Chevy location with no success. I left a message with someone at the location for the GM, Charles and a VM on the managers voice message. Very rude and HORRIBLE customer service. Scheduled online service for a routine oil change. Showed up at 10:45 before my 11 appointment. I scheduled it online with my preferred rep and was told he wasn’t scheduled for today and another advisor will help me. 30 min later! 5pm rolls around and the rep that helped us calls and says they couldn’t even get to the oil change. Waste of my day and my patience. Another thing, I purchased my car in may 2022, without the chip for backup sensors due to the national chip shortage. I asked if we will finally get it (now that it has been a year) I was advised the chip hasn’t come in. I have a three year lease and have already owned and paid for one year and the car doesn’t even have all the functions promised. I will not be leasing a Chevy again.

Name: S**** S******
Date: 2023-06-01 23:06:43
Rating: 5
Comment: I bought a used Toyota Prius here a few days ago. Everyone was very friendly and polite. I love the car and I think it was a good deal, although I was disappointed that they wouldnt negotiate on price at all on the car because its used. I was hoping to get it for a few thousand less, but either I didnt push enough or they really dont haggle on used car prices because they wouldnt budge. They did get me a good deal on the financing, though, and Im very happy with the car, it drives great and was so well maintained I almost feel like Im in a brand new car! Plus it has a lot of features I was looking for.

Name: D***** M****
Date: 2023-06-01 15:33:27
Rating: 5
Comment: Took longer than expected but Kasie informed me that parts take longer to get especially for older cars since the pandemic.. the Service desk did well re assigning my Service advisor when my original adviser was out of the office. They washed and took great care of my car.Thanks AutoNation Chevy👍

Name: A****** S****
Date: 2023-05-26 14:14:17
Rating: 5
Comment: I took my 2008 GMC Yukon in for an oil change. I made the appointment on line and the person I made it with was on vacation. So Dante one of the other men working there gladly fit me in to his already full schedule and I got my oil changed even quicker than originally quoted. I appreciate the help and especially appreciate the quick turn around.

Name: F*********
Date: 2023-05-11 11:27:41
Rating: 3
Comment: My service advisor Casey was very on top of things and very helpful. The service manager was also very helpful and customer service oriented. The reason for the 3 stars is due to Autonations call center, when calling it no longer brings you direct to dealer. I tried for 3.5hrs to get ahold of someone at my local dealer and the call center kept saying someone will call me back. Once at the dealer I was told they never received a message to call me back. Very poor hand off from call center to local dealer.

Name: R*** R*******
Date: 2023-05-07 17:44:03
Rating: 5
Comment: Came in from out of town for a Lexus RCF. Had a great experience here; John Munoz was really helpful, had a great attitude and great personality. Kept in touch throughout the whole process! Just wanted to say thanks and I’m happy with my visit and vehicle.

Name: r******* X**
Date: 2023-05-01 15:51:45
Rating: 5
Comment: Update: 5-1-2023Had a new service department representative because mine was out. To be honest Jerry was down to earth & helpful. Just an overall nice guy. He explained things well & got out in a decent time. I’m glad I have another service representative to go to when my guy Steve isn’t in. I’m very happy with this dealer ship. Manager is doing real good with employees like these. Hope they get recognized!Update :Well what could I say. I’ve been coming here for quite some time. My pops retired here as car maker from GM. He would be proud in terms of customer service. Steve J. well, such a genuine guy & couldn’t appreciate is honesty & integrity as a person & as an advisor. But it’s just not him. His manager has been a great help along with other advisers there. I truly recommend this place for your Chevy. Just hope all the mechanics & workers get well taken care of.First time at this dealer. Even from way before at another dealer ship n the valley I never had just great customer service. Steve Johnson was my service guy. He was very helpful & patience while taking his time to make sure everything done on my car was understood. But most of all he was not fake. He was really sincere. I guess you can say I was highlyImpress with his professionalism & overall kindness. My 9 yr old even felt the same way !!! So thank you !!!

Name: A*** B
Date: 2023-04-11 06:50:18
Rating: 1
Comment: I had scheduled a service for my corvette a week ahead of time at this dealership. My appointment was set for 7 AM on 4/10/23. I drove from Woodland Hills to Valencia and upon arriving, the service advisor, Casey Wright, informs me that the tech who was supposed to work on my car for the appointment, was off that day.No one bothered to inform me that the tech would not be there that day, resulting in both wasted time and gas on my end. I was offered by Casey to wait another 2.5 hours to see if they can accommodate me - No thanks. He did not seem to care either way.Autonation Chevrolet Valencias staff lacks communication and customer service. I highly do not recommend this dealership and will file a formal complaint. If youre looking to be disappointed, then this is the place to go.

Name: y*** l*****
Date: 2023-04-03 17:23:55
Rating: 5
Comment: Amazing experience!! Coming from a smaller dealer i was used to fight and argue for hours to get any warranty repair of even an oil change... i came to auto nation with my car shaking bad and with a terribly rough idle, they said they had to inspect the vehicle and come back to me with an answer if is covered by the drivetrain warranty or not... i though it was going to take at least a week since that’s what i was used to with the other dealer, but they called me the next day saying it was covered by the warranty and gave me an amazing loaner (covered by GM) they also told me that the parts ordered wouldnmt come until friday (i brought the car in tuesday and got the call on wednesday) and i was amazed that friday at 4pm they called me again no to tell me that the parts were late, or that there was some extra labout that they had to charge me extra... no, they called and said that the car was ready! 100% im coming back to this dealer only!!! Best place to take your chevrolet imo!

Name: C******** C*****
Date: 2023-04-02 16:59:59
Rating: 5
Comment: The overall experience was amazing! Didn’t get overwhelmed by sales folks as we soon as we walked on the lot. The salesman and finance manager were terrific in making sure we were completely satisfied with everything including our trade in value. Thank you

Name: R****** G***
Date: 2023-03-31 13:54:09
Rating: 5
Comment: The service check in procedure was fast and on time. the work was done thoroughly and quickly and the check out was easy. I was back on the road in no time. The service advisor Jerry Hicks was nothing short of amazing. He had all my paperwork ready when I got there, answered all my questions, and went out of his way to get me in and out without with missing a thing. Great customer service.

Name: g*** s*******
Date: 2023-03-29 13:49:49
Rating: 5
Comment: Jerry is AWESOME!! I absolutely LOVE him! I went to get an oil change and he went above and beyond my expectations to make sure I was happy with my service. I was missing a chip that was available, he made sure I got home and back because I wasnt expecting the extra service (and time) and needed to get home for work. Thank you Jerry and the amazing driver that I do not remember his name. Casey is great, too! Thank you all!!! Have a great day!!!!

Name: O** O*****
Date: 2023-03-10 14:30:40
Rating: 3
Comment: Service Advisor Casey was awesome a big improvement from my old service advisor Steve(n) I believe hes actually a manager well needless to say my bad customer experience with Steve left a really bad memory...and I am not easily moved by anyone. I changed my service advisor to anyone but Steve. Something to consider, we the consumer spend lots of money in service great customer service is a must. The customer has no obligation to win over the service advisor...solely the opposite.

Name: B****** R*****
Date: 2023-02-28 02:25:10
Rating: 1
Comment: After you purchase a vehicle from them. Thats the end of any real customer service.Ive been waiting for 3 months for a refund on an extended warranty, we paid over 6000.00 cash for.Ive been given every excuse under the sun as to why i havent had a check cut to me. Complete joke this dealerships is.Check was mailed but no tracking number, so New check is somewhere in outter space. Now its just an aggravating mess. Jennifer Clugman in finance is by far the worst, at customer service..How does a National dealership, not have the ability to simply pay out a refund ....

Name: L**** V***
Date: 2023-02-24 18:21:48
Rating: 5
Comment: I appreciated Caseys time and kindness in explaining the issue with my car and making the process go smoothly. He has excellent interpersonal relationship skills and is an asset to your dealership. My recommendations are to hire more service advisors (our wait time is too long and frustrating), provide service advisors with a printer in their office (too much time wasted walking back and forth to retrieve paperwork throughout the day!!) and have the office clerk check the customers out rather than the service advisors. Another task that shouldnt be their responsibility and compromises the efficiency and effectiveness with customer service. I observed plenty of customers becoming impatient and frustrated with the wait time.

Name: J*** R******
Date: 2023-02-18 05:00:45
Rating: 3
Comment: Took the vehicle and they told me it should be about a hour. So I waited about 5 hours because I know things happen and sometimes they fall behind. But I called after 5 hours and asked to see if it was ready. I was told my agent was out of the office and he would call me back. He never did. I call back again 1 1/2 later and I was transfer to his office. Still no answer. I had to show up not knowing if my vehicle was ready or not. Luckily it was. I didn’t like not knowing status of my vehicles and never being called back. Service on my vehicle was great, just wished I had the same great service.

Name: S******* M******
Date: 2023-02-13 18:14:54
Rating: 5
Comment: They made my buying experience really smooth and easy! Irene Rodriguez was amazing. I had A LOT of questions but she answered everything and went above and beyond. I drove 1 hour to go to this dealership, and Im very happy I did. No extra costs, no hidden fees, no pressure. Overall, Im very happy with my car and my buying process.

Name: T**** F******
Date: 2023-02-07 15:00:07
Rating: 5
Comment: Alexis (sales) and Jennifer (finance) were both so awesome. Alexis found what I wanted, was honest and upfront, and a lot of fun to work with. Jennifer had my husband and I laughing, not the typical boring finance office experience. They have two loyal customers. I will be back here to purchase our next vehicle. Thank you ladies! You made our drive worth it.

Name: S***** T*****
Date: 2023-01-27 18:52:48
Rating: 1
Comment: I never received what I paid for...I actually had a great time at AutoNation Valencia. My experience was super smooth, salesman and finance department were super smooth.Got my car at sticker and got a great value on my tradeBut I never received what I paid for... my car had a few items listed on the window sticker as dealer extras like a black emblem package and cargo net, which added around $1000 to my vehicle price, but I was happy to pay for these items.My salesman told me they would send me these items.That was back in July. Here in January, I’ve never received anything. I called and texted my salesman and I’ve just been ignored.Now I have to cancel my service contract because I can’t justify paying for items I never received.Again, I really enjoyed my car buying experience, it just really stinks to never receive items you clearly paid for, and end up getting ignored when you follow up.

Name: K***** C
Date: 2023-01-18 14:53:37
Rating: 5
Comment: My service advisor Casey was so helpful and made the service appointment and recall checks go smoothly. My vehicle was ready before the quoted time, twice. The first time it was a friendly call to advise of the recall outcomes and to notify of work needing to be complete. The second time, was to quickly return my call, since I wasn’t going to make it to the estimated pickup, only to find out that my vehicle was done, an hour earlier—which helped me so much. Overall a really great experience.

Name: J*** R******
Date: 2022-12-23 05:58:26
Rating: 5
Comment: I had an appointment with Jerry Hicks, a diagnostic and oil change service and Jerry was very informative. He has great customer service skills and helped and answered any questions I had. Everyone at Valencia Chevrolet was friendly and accommodating to my wife and me as we waited for our car to be serviced.

Name: J** D*******
Date: 2022-12-06 17:43:59
Rating: 5
Comment: Steve Johnson took care of all my issues. Had my vehicle service in a timely manner while I waited. Couldnt ask for a better Service Advisor! Note: Steve has been my Service Advisor since I purchased my vehicle and he has always been great to work with. Auto Nation is lucky to have have him as an employee!

Name: T***** T*******
Date: 2022-12-02 16:03:46
Rating: 1
Comment: There was ZERO communication and oversight from the service advisor/dealership. He didn’t return my voicemail’s. I would call sometimes 5+ times and no one would answer their phones to give me an update on my vehicle. This is the worst experience I’ve ever had with a company and the excuse I got was they don’t have staffing and are overbooked.I was told to the day I dropped it off on Friday that my car would be ready on Monday. Monday at 3:40 PM I still hadn’t heard anything, I live 2 hours away which they were aware of and I was supposed to take my car on a road trip for Thanksgiving the next morning. Seven days go by and I have no update, I would call and no one would return my call or answer their phones. I even left a message for the GM and still haven’t received a call back. When I picked up my car and they didn’t fix everything they said they were going to. I looked at the service record and they did almost 3k in warranty work and I simply brought it in for a pulley noise and somehow my radiator on my two year old vehicle was replaced along with other things. I get home and the noise is still there so the entire experience was for nothing and I have to do it again as my car is not fixed. I’m so upset.

Name: A***** F********
Date: 2022-11-21 18:44:44
Rating: 3
Comment: This last visit was not good. I made my appointment to get regular service on my Chevy Bolt. Which is really not much and rotate tires, inspect and grease where applicable. I told my rep I would be back for my car and he said no problem should be ready in 1 to 1.5 hours by 6 pm? the website says your open to 7 pm? So I thought great I will swing by and pick up my car. well at 6:10 pm Im at the service center to pick up my car and everyone is gone. I got no call, I got no car to get to work with. This is the worst service I have received in the last 4 years of brining my car to your Service Center. I have always mentioned that my service center is the best! but not this last visit. More communication was needed.

Name: N*** P*******
Date: 2022-10-26 16:21:42
Rating: 3
Comment: Not great, to be honest. I bought my car there, so even though I recently moved, I made the drive to Valencia. Despite very few other customers being there, took 3 hours to change my oil and get a tire checked. Also, took me repeatedly urging that there was an issue with the tire to get it looked at by anyone with the skill set to fix it. Was told car would be washed, wasn’t. Tried to spend the time waiting working, but ostensibly non-busy staff sitting in the fleet sales office sat in there on loud personal calls, etc (on speaker) making it difficult to focus. I think I have another complimentary 3 hour oil change coming from Chevrolet but I’ll just pay and get an efficient service by professionals. No thanks.

Name: F*** M********
Date: 2022-10-26 03:35:14
Rating: 5
Comment: Steve Johnson made what was going to be a very bad experience, good. I placed a call to get my Volt’s transmission looked at. The “call center” said no prob. I drive from Camarillo to my appointment only to find out that the transmission specialists were booked out until December. I specifically asked if there was someone who would be able to service it and they put me on a brief hold, then said yes. Steve has excellent customer service skills and explained what transpired to the person we scheduled the service appointment. He did his best to diagnose it w/o being able to get into it. Thank you Steve Johnson, I’ll be back.

Name: A***** G*******
Date: 2022-10-11 22:41:06
Rating: 1
Comment: Service is horrible and communication iscompletely nonexistent. My car has been in since Friday for an OIL-CHANGE (which takes at most a few hours anywhere else), and I have not receiveda single update which I was assured by the service rep Jerry that he would keepme updated on the status of my car. It is now midday Tuesday and I have had to call twice, both times my service representative Jerry is not available. My car went in for an oil change, and Iassumed other issues would need to be fixed as well. From reading all otherreviews, I was hoping for quick service, maybe even a same-day service or at the very most getting it back on Monday. There is no reason for my car to be awayso long and keeping me from work with no updates. It is now Tuesday, no updates, no answers to my calls, no response to my messages. The reason we chose to go to Valencia Chevy was all the raving reviews about being updated even receiving photo updates, same-day service, excellent customer service. Instead, I received a rep who is never available and has not called or updated once in 5 days.A client should not have to chase around for information on their vehicle. I am incredibly disappointed.

Name: K****** A******
Date: 2022-10-11 16:27:08
Rating: 5
Comment: Amazing dealership. Very straight forward and fair.Holden my sales person was amazing. Buying a car is like pulling teeth and he made it so smooth and easy. He is super reliable, dependent and great with his people skills without being… salesman-yThere was a little misunderstanding about my car after purchase and he found a way to offer to make it right. That’s what matters.Also their financing person (Jennifer I think) was very helpful and easy to work with for my monthly payment and additional warranty purchaseTHANK YOU

Name: J**** L******
Date: 2022-08-01 20:56:57
Rating: 5
Comment: My 2014 Chevy Silverado was overdue for 100k mile maintenance (tune up, oil change, transmission flush, rear differential flush, cooling system flush, A/C maintenance, battery, new tires) and some minor repairs to the suspension (control arms were binding, rear axle seal needed service). I scheduled the appointment online and brought the truck in. The Service Writer was very helpful and informative. During the follow up phone calls to discuss additional service and repairs, she provided me with detailed information and pricing. I felt comfortable that I was getting the service I needed with honest up-front pricing. I was very satisfied with the service performed and am happy to say that I will definitely be bringing my truck back for future service. Thank you!

Name: D******* R*****
Date: 2022-03-05 04:13:27
Rating: 5
Comment: I had a really good experience overall. The salesman was patient and gave me everything I requested. Although the situation escalated, NOT due to the salesman, he handled it very well. It was my very first car buying experience and I didnt feel like I overpaid for the car at all. I was happy to be a priority even though he did have an appointment. His communication was above and beyond and I would come back just to deal with him. I would like to let Teris (salesman) know that I appreciate all the steps he took to make my party happy and thank you for handling the situation professionally. I want to also thank Jimmy (Finance) for the help as well. He explained every piece of paper pushed at me and understood how important for me to understand the contract and what Im paying for. I would like to thank the other parties that were a part of this experience, for making this happen for me. Personally, I didnt see me driving something like this, but Ive grown to love it in the couple of weeks Ive had it. Ill be back to get my dream car =)

Name: S***** a** J**** E**
Date: 2022-02-25 16:15:30
Rating: 5
Comment: I made an appointment for an oil change. I showed up right on time and handed over the keys to my service advisor (Jerry Hicks). He was personable and answered all of my questions. The service was completed as I sat in the waiting area. The waiting area was quiet and comfortable. The amount of time I waited was reasonable.When the service was complete, Jerry let me know. Jerry reviewed the status of my vehicle and answered all of my questions. I paid the bill, which was reasonable for a dealership, and walked out to my vehicle. My vehicle was waiting for me and even better, they had washed it as well!Overall, it was a great experience.

Name: c*******
Date: 2021-07-03 22:12:14
Rating: 5
Comment: Hello my name is Christopher Campos and I own a Chevy Sonic LTZ. At first I knew my new second hand car needed to be serviced, and growing up in the 80s I remembered what my father said he said son, if you like a car from the past just buy it and all you got to do is fix it up, you can do it yourself or take to the mechanic. LolAnd if it wasnt for my dad loving Chevys I probably would not have one now but I do, thanks to him he taught me about cars through the Chevy cars. And so, I find myself going to the Chevy Auto Nation its my first time going there, and they helped me right away, and they were very patient with me very opened eared about what I noticed about my car needing help with, they also provided me with payment options which is most comforting knowing the state the country is in with the covid19 crisis, people need to save on money so they get 5 🌟 stars from me for that.Robert was my service helper and made my experience with Chevy Auto Nation good and comfortable. The whole team there was great! I really recommend them to anyone that owns a Chevy, for the Chevy to be upgraded into this time with all new parts. Your car is in the best hands with the guys atChevy Auto Nation.Thank you.God Bless

Name: D** L******
Date: 2018-03-03 18:27:54
Rating: 5
Comment: Tim was our salesman, he was such a great help and he really looked our for our needs and what i was looking for in a truck. our last two chevy purchases were done at Santa Paula Chevrolet, and we went to Autonation Chevrolet in Valencia just to look. it was odd at first. no salesman greeted us for a while. when we were just going to give up Tim came up to us and asked if we have been helped. he then gave us a five star service. i told him what i was looking for and he showed me the differance in the silverados i was interested in. i fell in love with the red hot sport custom silverado more cause it had the two main things i was looking for. Tim then showed me some numbers on what we would be looking at for purchase. TIm really pushed on getting the deal through. Tim really worked with us and the finance department to make it happen. it was really nice to see the whole finance dept and the Gen Manager get involved to make the deal happen. we finally got into financing and Chad not only was very personable but when he pushed it through the finance company, he even got them to lower our rate from what was originally agreed on. We just want to thank Autonation Chevrolet for what they did, and that we have a new chevy dealership family. I have already recommended Autonation Chevrolet Valencia to my boss who is looking to start buying company trucks

AutoNation Chevrolet Valencia

Photos

Choose Action

Review Rating