AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad

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Name: C**** M*****
Date: 2024-06-20 19:06:42
Rating: 1
Comment: Trying to build a relationship with a Fiat service center after Fiat closed all dealerships/service centers in San Diego, but I am met with indifference at this service center.I called and spoke to Steph & Jean requesting the cost of coolant flush for my Fiat 500 and never heard back from service department. I left message with Service Mgr (Miguel Prado) and never heard back.

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Name: K**** B*******
Date: 2024-06-19 21:57:29
Rating: 5
Comment: Amazing customer service with Danny. Techs absolutely did due diligence in regards to working with the engineering team to diagnose the problem. Service fixed in a timely manner.

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Name: E*** P****
Date: 2024-06-19 02:13:43
Rating: 5
Comment: The staff at AutoNation CDJR were very professional. Donny assisted me in getting the right vehicle and was very helpful during and after the sale. I look forward to doing business with AutoNation and enjoying my new Jeep.

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Name: B**** P***
Date: 2024-06-17 16:56:11
Rating: 2
Comment: After getting home I looked at the back of my truck and the chrome bumper has a large dent on it right side where the parking sensor is

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Name: B**** A*******
Date: 2024-06-15 20:59:21
Rating: 1
Comment: I have a Jeep under warranty. I had it towed to the nearest Jeep Dealer - these guys. The Jeep will not move out of park and lights would not turn off. 3 days after towing it here, I get a call from Danny - says battery is dead and in order to run diag, they need $540 for a battery. I reminded him that the battery died because of a warranty covered item. He suggested I go buy a battery, bring it to the Jeep, change it out for them OR give them $540. YOU ARE the service dept of a dealership! You have the ability to hook up the Jeep to a battery charger and run diag. Danny then said ok, I guess we wont do anything, feel free to come get your Jeep. The battery is dead because the lights wont turn off and it sat on your lot for 3 days! Unbelievable. Im calling a tow now to take it to a real Dealership in Escondido.Update; See the response? I dare everyone to try to call that number and get to any Manager. Its an IVR system that just pushes you to voicemail. Notice they dont bother just calling me.... The response is all for show.

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Name: C***** R**** B****
Date: 2024-06-14 20:18:46
Rating: 1
Comment: Still waiting for a call back from the service center after leaving numerous messages for the service manager and service advisers to book my car in for a service. Called in March and it’s now June.

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Name: E*** J****
Date: 2024-06-13 21:35:38
Rating: 1
Comment: Love the Jeep, dealership is hands-down the worst. Cannot schedule anything that’s not 2 months out, no loaner cars, zero helpful employees, zero available “managers”, and generally an unpleasant experience, every single time. Awful.Already left this same review and their response was to call the General Manager. The number provided was the general phone number and of course no Managers are available. These intentional cirlces are par for the course here at Jeep Carslbad.Update: The follow up from management included a service team member reaching out to tell me they were going to fire him for my review online. Jeep Carlsbad Management Team: your service managers are doing their jobs very well, this is not on them. Threatening their jobs is shameful and probably illegal, especially when the onus is one you. I challenge you to do what is right, and to make this right with my Jeep. You will find my contact info in your system and I expect a phone call from a member of the management team.

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Name: I** E*********
Date: 2024-06-13 18:32:53
Rating: 5
Comment: Ben our service manager was great! Definitely a big improvement from our last experience.

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Name: L*** A******
Date: 2024-06-13 15:08:05
Rating: 3
Comment: Great service on the day of the appointment. However, setting up the appointment wasn’t so great. I had to wait almost 2 months for an opening.

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Name: R** B***
Date: 2024-06-13 00:02:45
Rating: 5
Comment: Danny provided excellent customer service and got my truck in and out faster than expected. I own 2 Dodge Rams and I wont take them anywhere else!

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Name: A*********
Date: 2024-06-12 16:16:31
Rating: 5
Comment: I have been taking my vehicle here for a while. They are always great at taking care of my car needs. Robbert the Service Advisor is great.

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Name: K**** S
Date: 2024-06-10 20:26:43
Rating: 5
Comment: First time service and was 100% satisfied with the experience. Logan was my service advisor and answered all of my first timer questions. Got me a complimentary Lift ride back home and then once service was completed they picked me back up again. I was skeptical about taking it in but everything about the experience was great ... Will definitely be coming back for my next service.

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Name: M****** S****
Date: 2024-06-07 16:42:03
Rating: 3
Comment: Went in for recall and oil change. They did not provide loaner or rental. Staff was nice and did a little extra helping with trunk liner that was coming loose (recurring issue with this vehicle). But the interior was quite dirty when they returned the vehicle with greasy handprints on the outside and inside, even clear black grease on the lighter color plastics. Would have been nice to take the extra 5 min to wipe off the grime so I didnt have to do it myself

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Name: L***** F******
Date: 2024-06-07 00:27:34
Rating: 5
Comment: We have had great ongoing service with our van. Robert has gone above and beyond in customer service and care of our vehicle making sure all our needs have been met. Miguel has been incredibly helpful in servicing our van. We couldn’t recommend their services enough!

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Name: E S
Date: 2024-06-05 23:59:52
Rating: 5
Comment: Great customer service. Love that they use Lyft Concierge to help get you home and back to the dealership to pick your car up!

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Name: S***** S********
Date: 2024-06-04 17:15:36
Rating: 5
Comment: Can I give 6 stars? I needed an oil change and they were pretty booked up. Phone call and online didnt get much done to schedule anything. So I walked into the shop Friday at 4pm. Danny got me in Monday morning no problem and had my truck done by noon! They communicated about everything with me. Cabin filter needed changing they said.......(oh sure it does......I am always skeptical) then I got a photo of it and it was very dirty! The engine air filter was in the picture too and they literally said it looks dirty in the picture but it still has some life in it and we do not recommend changing that one yet! What!!!?? They are being conservative and not having me spend more money! Who does that? Dealers are notorious for upcharging things it seems. Not these guys! Fast, easy and friendly service from Danny and team!! What more could you ask for????

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Name: K**** M******
Date: 2024-05-30 18:52:41
Rating: 5
Comment: My car was totaled in a not my fault accident in March. Ive been searching online and in person all across southern California for a replacement. Until I met Donny at AutoNation in Carlsbad. I found my perfect car. I am not an easy customer, I leave and come back, etc. He remained polite and helpful. As did the Sales Managers and Finance Manager. The purchase experience was faster than most.Go see Donny, hes a pleasure to work with.

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Name: C***** S*****
Date: 2024-05-30 01:08:55
Rating: 5
Comment: Antonio was great. We came in on a budget and he worked with us to get what we needed. Love our Wrangler!

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Name: M** B*****
Date: 2024-05-29 02:32:42
Rating: 1
Comment: These guys lied to us and said we needed a new engine costing $7,000. It turns out we dont need a new engine and they lied to us in order to scan us and wear a hard-working family.I think most of these reviews are fake on this profile. The car lot literally had hundreds of cars that werent fixed sitting there.Theyre lucky I only made a bad review. These guys are thieves

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Name: F******* U****
Date: 2024-05-28 20:21:57
Rating: 5
Comment: Had a serious software malfunction. Danny got my 1500 in early the next day. He kept me informed on the process and I was out 48 hrs later. They were crazy busy, but came through.Thanks, Danny!

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Name: S**** W******
Date: 2024-05-26 16:32:53
Rating: 5
Comment: Danny was very helpful and professional. Funny mixup between myself and another customer with the same first and last name...

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Name: R***** K***
Date: 2024-05-24 05:57:24
Rating: 2
Comment: I purchased my Dodge Charger from this dealer location when it was Bob Baker. With the purchase, I also purchased an oil change package. I wanted to use one of my oil changes, which I already paid for, and get my tires rotated, so I tried to schedule an appointment. I called to find that I would have to wait a month and a half just to get this simple service, part of which I have already paid for. I am ending up having to go all the way to San Diego to redeem one of my oil changes. Ridiculous! You would think a customer who had made a purchase at a specific dealer location would take a little bit of a preference, at least for something this simple.

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Name: M S
Date: 2024-05-24 02:06:42
Rating: 5
Comment: Michael was extremely helpful and he kept me informed throughout my appointment.

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Name: S***** O******
Date: 2024-05-23 16:53:30
Rating: 5
Comment: AutoNation Carlsbad is a much more pleasant experience than when it was Bob Baker. Very professional with a great reminder/follow-up system. Also my service rep Benjamin was a pleasure to work with.

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Name: R*** S******
Date: 2024-05-23 15:13:05
Rating: 5
Comment: My service advisor Logan is one of the best advisor Ive ever had the pleasure of dealing with. With all of the issues I was dealing with, his communication and attention to the details had me feeling confident in their ability to get these issues resolved quickly and efficiently. Thank you logan and the crew at the oceanside truck center !

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Name: M*** P****
Date: 2024-05-22 00:08:08
Rating: 5
Comment: Very well organized repair shop. Danny is a professional service manager. Been taking my truck there for years.

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Name: B**** S*******
Date: 2024-05-21 21:47:50
Rating: 1
Comment: Horrible service since AutoNation took over. The first service I did with them, they didnt replace a part that was meant to be replaced. They took way too long with no communication. Now trying to schedule my second service, I was promised a return call days ago and still waiting. Also was hung up on twice. Very frustrating, BRING BACK BOB BAKER

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Name: A*** K*********
Date: 2024-05-17 17:52:41
Rating: 5
Comment: Michael was a great service advisor. He kept me in yhe loop throught the repair and made sure I understood what the issues were. He even stayed late (as did the amazing Technician) to make sure I got my JLU back in time. Overall A+

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Name: J**** W**** B****
Date: 2024-05-15 20:34:39
Rating: 5
Comment: From the moment i sent an email about getting more information about a truck i was interested in online, Donald Rice immediately responded with a call. I normally don’t request a call back since its very common for companies to not respond, with that being said I was very impressed. So i decided to make the drive from Downtown San Diego up to Carlsbad. This place treats you like family, in which to me it is very important. Look no further, don’t let your dream car get sold while dealing with other places. You are in great hands with the Team at Auto Nation Chrysler Dodge Jeep Ram.

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Name: D****
Date: 2024-05-15 01:29:26
Rating: 5
Comment: Service advisors were very helpful and the estimated time the vehicle was being serviced was right on. The coffee bar was an added bonus as I was waiting.

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Name: R**** K*****
Date: 2024-05-11 15:05:22
Rating: 5
Comment: Robert was great - went in for oil change then realized my Jeep needed some routine maintenance. Robert got it all done and got me out in 4 hours. There was a lot to be done, so I was grateful to get out in 4 hours

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Name: B**** F*****
Date: 2024-05-10 23:28:13
Rating: 1
Comment: Unbelievable! The incompetence exudes from the service department and spills over every aspect of this organization! I leased a new car from this dealer in March 2024. About a week later I discovered a chip in my windshield. I took the car to service department and told it is covered but glass need to be ordered. About two weeks later, I scheduled appointment to have glass replaced. On day of appointment I took car to service department around noon and told they would have it done by 430 so I could pick it up and go to appointment I had in afternoon. Received a call around 230 and was told the service department ordered the wrong glass and the old glass had already been removed. The Autonation solution was to put me in a rental car at their expense until the glass could be replaced next day. What they failed to tell me was1. Rental car agency is 5 miles away from dealer2. A deposit/credit card are requiredThis was not my problem but suddenly became my problem ad I have inconvenienced and bore additional costs I did not intend to incur.Autonation does not value your time nor your customer loyalty! Their dealerships are run by a bunch of degenerates who think they are more important than their customers. If you have a choice other than Autonation I strongly urge that you go with the alternative. I am so thoroughly disappointed with this organization, I will search for another dealership to service my car.Addendum to post 5/9/24:Received response from owner who gave a general phone number that has 4 options, none of which go to an operator or GM. This is yet another attempt to waste my time. The platitudes regret your experience, would like to help turn your experience around.. are shallow at best. The GM has my number! Its on the service record. If the GM was truly interested in resolving this and turn around my experience, s/he would contact ME. Until then, I stand by my original assessment of Automation. They do not value your time! Their service is deplorable... BTW. still waiting for them to finish servicing my car.This just in....After telling me that the correct windshield arrived at the dealer and would be installed today by 430, I just received a text message from Logan who now says at 4 PM that the glass has not arrived and it wont be available until Monday,,,,,,,,,,,,,, great! More problems passed onto me and more inconvenience from this clown show. Do not do business with this dealership! They have the worst customer service...

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Name: R****** S*******
Date: 2024-05-10 12:54:14
Rating: 1
Comment: Sold the truck I wanted to another dealership after I said I would buy the truck I had to find out online that the truck was unavailable after they ran my credit total scammers

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Name: T**** N*****
Date: 2024-05-09 21:04:12
Rating: 5
Comment: The guys from the car movers, service guys, and of course Benjamin could have been total jerks cause my problem was soooo stupid, but they were gracious and FAST. I’ll be back!

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Name: S******** W*****
Date: 2024-05-08 14:09:18
Rating: 5
Comment: Logan was extremely helpful and knowledgeable. He worked quickly and efficiently. Great experience.

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Name: R*** K*******
Date: 2024-05-08 08:17:26
Rating: 2
Comment: I, not my wife, went to AutoNation to shop for a truck for my work. I was very specific on what I needed concerning both the vehicle and the accessories, such as the tonneau cover. I was going to be trading in a vehicle and paying cash for the balance.I could write a book about all the issues that we had concerning this purchase, such as the vehicle having an Apple airtag hidden in it (and they only gave me 1 key to the car...wheres the other key?), issues with the tonneau cover, etc.Jacob in parts and Benjamin in service were fantastic! Beyond those two, it doesnt seem like anyone else at the dealership has any interest in future business from me.I went there, I picked out the truck for my aviation business, I made the purchase agreement, I brought in the cashiers check to pay for it, and the sales manager (or whoever) put my wife as the primary on the vehicle. At first, the parts department would get confused when they would pull up the truck, because all the records are now in my wifes name. I received solicitation emails from the sales guy to my wifes name at my email address. (I sent him a message concerning that and never received any response!) Today I even received an email (to MY email address) telling my wife about the 90 Sirius trial in her new truck.

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Name: N** D****
Date: 2024-05-08 00:31:57
Rating: 1
Comment: Our next appointment is in June Ive been told on April 2nd.when I contacted my adviser (who is always kind and great and even got me in once as a walk in for a major problem I had - Thank you Calen! you get 5 stars) told me that I can drop it there, but it will take them 3 weeks to start diagnostics on my engine.Very disappointing that this is the only Jeep dealership in our area and there is no availability for appointments! now I have to drive around with weird engine sound until I find another mechanic I can trust.Edit 1: no one is answering the phones! what a surprise. thank you for providing the number but it doesnt help if no one is picking up a phone call!Edit 2: I called the and left my number to the GM (which is never there to take the call) after they commented with a phone number and asked me to call and speak with him.Dear G.M. if you see this review, Im still waiting for your call.

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Name: K
Date: 2024-05-07 21:24:41
Rating: 5
Comment: All around great experience! Ive had an issue with my jeep for a few months now and Ive taken it to 2 dealerships, spent hundreds of dollars on rental cars, and the jeep issue persisted. This was my 1st time at this jeep dealership & I had a great experience! My technician was Michael and he was very nice, professional, and kept me updated on the status of my jeep. It was in the shop for about 4 days and my jeep is finally fixed! I cant thank Michael and the mechanics enough. 10/10 recommend this place!

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Name: C*** I****
Date: 2024-05-02 21:04:47
Rating: 5
Comment: If you need a Jeep go see Pressley Davis at AutoNation Jeep. Had a great car buying experience from when I first walked in the door. Everyone was friendly and greeted us with smiles. Everything went smoothly in the process. GM Alex paid us a visit after we were finished with the buying process, which was a great gesture of gratitude. I didn’t know Autonation was a big corporation until they let me know, it just felt like a small business where everyone was glad to say hi.

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Name: R*** O****
Date: 2024-05-01 13:50:49
Rating: 5
Comment: Calen was amazing to work with. Very personable, great communication and he went over and beyond to help me get the accessories from the parts dept thst I wanted. Perfect customer service

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Name: j*** p***
Date: 2024-05-01 07:06:35
Rating: 3
Comment: Took 2.5 hours for oil change. no sticker on windshield after completing. no ESTIMATE for repairs forwarded.

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Name: M* F**** M* L***
Date: 2024-04-29 22:48:09
Rating: 5
Comment: The service was great and I appreciate Ronnie and the driver for helping me get home after the sale

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Name: M****** T***
Date: 2024-04-29 15:22:57
Rating: 5
Comment: They took care of my recall quickly and got me from their shop back to work and then from work back to the shop. The service was good and the experience of the recall was easy to sort.

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Name: k****** O****
Date: 2024-04-28 01:41:16
Rating: 1
Comment: I have a 2018 Chrysler Pacifica Hybrid. The first week of December 2023, it turned off while getting on I-5 . Had it towed to dealership that day. After 3 months at dealer was told that they were having issues with explaining issue to the Star team at Chrysler. They had me call Chrsler toto raise the issue with Chrysler. About a month after calling Chrysler they sent the replacement batteries to the dealer. I picked up the car. The floor liner we had in the van was left in a heap in the van. Within the week the red service hybrid electric vehicle syetm came on . Dropped off the van. 4 days later was told it was fixed. The same message has been coming on and off for the last couple of days. NEed to take it back again. Think its a probably a chrysler problem. But my having to call Chrysler seems odd and car coming back in a mess inside is an issue

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Name: J
Date: 2024-04-26 14:07:18
Rating: 5
Comment: I recently had my car serviced at the Oceanside location. Danny was extremely helpful in explaining what needed to be done and then followed through in a timely manner. I believe only what was really needed was done, and I appreciate this. Overall, a very good experience working with the team at this location.

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Name: C**** S********
Date: 2024-04-25 01:06:11
Rating: 5
Comment: This was my first time using Jeep in Carlsbad as I just moved here from Seattle. Calen (I hope I’m spelling his name correctly) was an absolute pleasure to work with! I know nothing about cars…it’s just not my jam…..Calen broke down everything that was serviced on and explained it simply to me in a way that made sense - I really appreciated that! I will be back and most likely never use Jiffy Lube ever again since they completely messed my car up…

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Name: S**** A****
Date: 2024-04-24 17:38:36
Rating: 5
Comment: Michael took good care of our care as he always does. The dealership is in transition, having been recently sold. The service department is hiring writers to get back up to full strength. Michael was doing the work of at least two employees. He was efficient, courteous and informative. I appreciate his good work.

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Name: D*** L***
Date: 2024-04-23 00:08:47
Rating: 5
Comment: Robert was very helpful and very professional. He kept us continually updated on the status of our Jeep that needed routine care and a recall repair. He sent both voicemails and text messages making sure we were kept in the loop and aware of what was going on which has not been our experience previously. If you have to take your vehicle into this dealership, ask for Robert by name, he was great!

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Name: Y***** S*****
Date: 2024-04-20 15:04:10
Rating: 5
Comment: My experience with this dealer was dealing with a very difficult recall they were able Secure and complete the correctionThe team was very helpful and attentive, especially Michael who also alerted me up another recall

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Name: D** M****
Date: 2024-04-20 12:53:02
Rating: 5
Comment: I brought my van in for recall repairs. The service went very smoothly and without a hitch. It was a pleasure working with Danny. I had an excellent experience and hes a true professional all around. I wouldnt hesitate to bring it back for future service. Thank you.

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Name: N**** L***
Date: 2024-04-16 20:08:12
Rating: 5
Comment: The AC problem was definitely operator error. It is on and running beautifully. Logan went above and beyond with his customer service!

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Name: C******* M***** 2*** H******* N***
Date: 2024-04-13 00:56:08
Rating: 5
Comment: After having issues purchasing a new vehicleAutoNation was a breath of fresh air. We searched before to only find bait and switch tactics from dealer to dealer. Chris made sure the vehicle I was interested in purchasing was just as advertised prior to me heading over. There were promises verbally made, which scared me since not everyone has integrity anymore and since I was not financed, they had no ties to me once I left. I returned and he did everything he said he would do There were no surprises on the price. I LOVE my new car and will refer AutoNation to anyone purchasing a vehicle and I will be back.

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Name: G B
Date: 2024-04-11 21:00:17
Rating: 1
Comment: Took 2 weeks to get service. Once we took the car in for service we were told it would be 1.5 weeks to be diagnosed leaving our busy family with 1 car. 1.5 weeks later we were told we need a new transmission costing over 10k. The car was serviced by this same dealership ONE MONTH prior, so how did they not pick this up earlier??? We decided to take it to an independent transmission shop for a 2nd opinion and guess what? NOTHING WAS WRONG WITH THE TRANSMISSION! Jeep tried to rob us of 10k!!! On top of all that, the customer service rep was borderline rude/curt on several occasions. Just terrible all around and we will never go back and we are getting rid of the Jeep immediately.

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Name: J* C****** (****
Date: 2024-04-09 16:16:05
Rating: 5
Comment: Every time my vehicle has needed service/maintenance it has been fairly quick and easy. The service people, especially Robert, have been polite, and kind.

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Name: J**** N****
Date: 2024-04-06 17:29:55
Rating: 5
Comment: Experience was great here. Not the first time having my vehicles serviced at the Ram truck center, now AutoNation. Great communication throughout the process with my service advisor, Danny was very helpful and informative. I appreciated the video from the tech who performed the repair, as well as the heads up about having to move the car seats IOT complete the repair and reminding me to re-strap the car seats down. Very much appreciated as a parent. Will continue to bring my vehicles here.

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Name: L*** B****
Date: 2024-04-06 04:13:01
Rating: 1
Comment: This dealership is not recommended! They seemed to be overwhelmed and under staffed. They did not return my calls (more than 20). The phone bank system they have does not work and I would stay away!

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Name: T** P*****
Date: 2024-04-03 00:56:01
Rating: 5
Comment: Great job from Patrick, Michael, Misha and the team here answered all my questions and worked out lease terms before I came in so it was easy to complete when I came in

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Name: L** H****
Date: 2024-04-02 19:24:28
Rating: 5
Comment: Just wanted to give a big shout out toRob Helms for excellent customer service on my first experience with AutoNation in Carlsbad. 👌

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Name: T**** C****
Date: 2024-04-02 15:02:09
Rating: 5
Comment: Danny Vega was my service advisor, he first started business,with my truck and offered the lounge to get coffee. Prompt and customer oriented. Kept me informed of progress though I can be lost without my vehicle it was satisfying to know it was being taken care of. Thank you Danny

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Name: E*** D****
Date: 2024-04-01 19:26:28
Rating: 1
Comment: Just tried to schedule service to fix a problem with Pacifica and earliest they can book is 2 months out. This seems like terrible service.

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Name: D**** F******
Date: 2024-03-29 23:02:48
Rating: 5
Comment: I was able to schedule same day service for an oil change and Calin was very accommodating and professional. My service was completed in the time promised as well an explanation provided for the condition of my vehicle. Nice job!

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Name: S*************
Date: 2024-03-29 20:34:28
Rating: 5
Comment: Danny is the man! Quick and clear on what’s needed. Easy to work with and laid back. Took me a while to get in but the service was hassle free and my truck is ready to rock

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Name: L******* L**************
Date: 2024-03-24 21:39:45
Rating: 5
Comment: Took my feet in for 60,000 mile service. the process to make a reservation was easy. I got text updates throughout the whole process. My entire service was done in about two hours. Everyone is so friendly and accommodating.

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Name: G******** H***
Date: 2024-03-23 01:00:47
Rating: 5
Comment: Robert Helms was a great sales rep: courteous, thorough and honest. I didn’t know who to check in with so I stopped at the front office. Robert greeted me and then took good care of me. I will ask for him at my next service appointment. Thanks, Robert!

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Name: J****** F******
Date: 2024-03-22 00:14:23
Rating: 5
Comment: Calen was very helpful and attentive. He kept me apprised of the progress of my cars repair each step of the way. The mechanic went above and beyond with his troubleshooting and repair. Well done, all around!

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Name: J**** T*****
Date: 2024-03-21 18:08:20
Rating: 1
Comment: Literally cannot get a call back from these people. I’ve been calling 2-3 times a week for the last three weeks and every time I’m told to leave a message or give a message to the person on the phone but they will not quote me a price or anything. I have a jeep with a known issue and they cannot get it together to send me any info about pricing or timing for a repair.You should 100% avoid this place if you have any respect for your time. You can do better anywhere else that takes your vehicle. I’d give 0 stars if that was an option.

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Name: J** D**
Date: 2024-03-21 17:58:04
Rating: 5
Comment: Danny was excellent and helped me right away. He coordinated a ride home as they offered to take care of my truck right then. Danny said it should be ready the next day at 1 but received a txt at 1030 stating my truck was ready. Danny coordinated a ride to bring me back to the shop. I have never had such an easy yet thorough service experience as I did with this service department. Thank you very much! I will be coming back and referring everyone I know.

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Name: L**** V*****
Date: 2024-03-21 14:12:37
Rating: 5
Comment: I came from Chula Vista to the Carlsbad service location because of the level of care I always receive here. Sara did a phenomenal job in assisting me with all my vehicle concerns and addressed each one including a recall. She is a genuine lady that knows the vehicle business, listens and cares. The service team did an awesome job as well, kuddos all around. Thank you to the Carlsbad team, very happy customer!!!

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Name: P*** K****
Date: 2024-03-20 19:58:07
Rating: 5
Comment: Great Customer Service. Great North County location.I will definitely be back to this group for any future maintenance for my Ram Truck.Great Job.

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Name: J**** E*******
Date: 2024-03-20 01:39:26
Rating: 5
Comment: Yes Benjamin was an exceptional service employee and always kept me updated with my vehicle. Thank you to Benjamin and the whole staff for repairing my vehicle and doing it with great customer service. I appreciate them.

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Name: D*** K********
Date: 2024-03-18 17:30:49
Rating: 5
Comment: We have our jeep serviced here and they are fantastic. Very friendly, knowledgeable, and very straightforward on what needs to be done at each visit. Fair pricing as well. My current service advisor is Robert. He is great!

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Name: C******* P*****
Date: 2024-03-16 02:16:33
Rating: 5
Comment: Robert was an excellent service representative who communicated well and helped me get the warranty benefits for the service. Fantastic service.

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Name: k**** k*******
Date: 2024-03-15 17:57:14
Rating: 5
Comment: If youre looking for a car salesman who goes above and beyond to provide outstanding service, I highly recommend working with Chris from Autonation!!

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Name: M**** L************
Date: 2024-03-14 16:38:07
Rating: 1
Comment: I had the WORST experience shopping for a car from this location this week. Went into to test drive a wrangler and at the moment did not purchase the car because I wanted to sleep on it. The next day I expressed to the sales agent CHRIS that I have every intention to buy the car but would not be able to make it into the dealership for 2 days due to work. After some back and forth I was told that the car could not be held (first come first serve) which I understand. I then made accommodations with work to make it into the dealership the next morning to be sure I would get the car. Said accommodations were expressed to the chris and that I would need to be out of the dealership no later than 1030am. I was assured that if I submit a finance application I would be out by said time and that all paperwork would be squared away by the time I showed up first thing in the morning at 9am. I then filled out the credit application, which to my hesitation, I did with the expectation that the next day I would be driving said car off of the lot. 845 morning of I get a text saying that the finance manager is running late and that I would not actually make it out of the dealership on time but 1045a instead, which would then make me late for my shift. I then expressed to Chris that I absolutely could not be late to which he responded with you cant be 15 minutes late? which was unprofessional. I THEN spoke to the manager PATRICK about the situation who then told me My apologies, this was poor training on my part as a manager, my sale agent should have never given you a timeline as these things can take up a lot of time. I then asked if, considering the circumstances, he would hold the car so I can purchase it a day later when I am not working to which he continued to tell me it was first come first serve and that no accommodations would be provided and the car remains on a first come first serve basis despite all my efforts and intentions to buy the car. So in short, I ran my credit, set up insurance, and made work accommodations for a car I was told would be ready only to be lied to. I would advise to proceed with caution as these folks dont care about their customers, better off at carmax

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Name: j******* W********
Date: 2024-03-14 03:24:04
Rating: 3
Comment: Look. I went to AutoNation in Oceanside. I spent weeks in fact a month calling to try to make an appointment. It all started last OCT. Called Carlsbad Ram and the phones routed me to Oceanside and around and around cause no one answered the phones. I called managers I called sales. I called Glen and Miguel and the Managers over at Carlsbad, one of whom called me bub. I called Poway. It was a waste of time to get an initial appt. I dropped the truck off in Nov. Left it for ten days. No one looked at the truck. Picked it up. Fast forward a couple more months thinking in January I dropped the truck off again. I think they looked at the truck and told me the part was out of warranty. Wouldnt have been had someone answered the phone in Oct as that was when the warranty was up. I talked to Danny told him I love the truck. I do. I only put 89 in the tank and well you get the idea. I baby it. Barley ever take it to 3000RPMS. Anyways nothing got fixed. Danny told me to be patient and he was going to submit it to goodwill. Fast forward to End of Feb or early March. My claim was approved along with the two recalls. I drop the truck off. I was told it would take a day. About two or three days later Danny called me and told me someone elses transmission went and I should pick it up cause he wasnt sure if he could get it fixed that week. I asked if I could just take the parts I think he was checking on that when the boss(my boss) told me to just leave the truck. I think the following Wednesday it was fixed. It is a 30 min drive to Oceanside for me. All together I have lost hours on this process, but they did take care of it. All it was was replacing the rear coils and struts. Maybe a 2-3 hour job according to YouTube, but you need jacks to hold the axel up and the truck while you swap out the coils. I probably could have just bought new Bilsteins and brought it to the mechanic which was the plan if it didnt get approved. Was just waiting on the tread to wear a little more. Honestly I was expecting to drop it off and pick it up 10 days later fixed and ready to go. It was a much more difficult process. It made me realize how important the service department is when considering purchase of a new vehicle. We have 3 Rams currently. Flatbed, and 2 1500s Bighorn trim and Laramie Trim. We had another 1500 sport with the Alpine system and all blacked out. Love that truck to. The story I was told is that when Bob Baker sold to Autonation it just didnt go smooth. I am not sure why. Todd I think the new manager over at Oceanside explained that it all started with the pandemic then parts shortages then semiconductors then the UAW strikes etcetera. I am giving 3 stars because they did fix the truck. Its fair. Its not the business (autonation) fault and in the end bad reviews really only hurt the employees. We are on the same team. constructive critique is what I was taught in kindergarten along with the golden rule. Im still trying. Take care,.

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Name: D S*****
Date: 2024-03-12 18:51:17
Rating: 5
Comment: The work completed on my SRT was top notch. Got me in fast and out with my issue resolved. The staff was very pleasant, patient.Drs

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Name: M*** C*******
Date: 2024-03-12 16:07:02
Rating: 1
Comment: Tried calling repeatedly to get an update on our vehicle. No one answers phone at dealership. Remote workers try and connect you but cant. Emails go unanswered. Texts go unanswered. Awful, awful service. Finally got a text on Monday from our customer rep who messaged havent been working since wednesday. your car is finished -- Dealership models are outdated, slow, expensive, and terrible for the consumer. If I could give negative stars I would.

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Name: A**** N*****
Date: 2024-03-12 05:14:13
Rating: 1
Comment: The service at this dealership has deteriorated to horrible since it was acquired by Autonation.Its impossible to get a hold of anyone in the service department and the answering staff are remote.My car took 4 additional days to repair and when I picked it up my windshield was broken and the car wasnt washed. No service manager present. Thankfully the parts manager was there to at least take my info.As written by others here, the customer service now especially in the service department is horrible.

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Name: K****** O*******
Date: 2024-03-11 23:41:28
Rating: 5
Comment: Great dealership basically because Benjamin is best service tech I’ve had from any dealerships.

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Name: E*** D******
Date: 2024-03-11 22:54:03
Rating: 1
Comment: I purchased a brand new vehicle from AutoNation with issues to be repaired. Now a month later they are still not repaired. They made an appointment for me in June., 4 months after the purchase? I have been unable to talk to an actual service advisor or manager since, only the girls who schedule and answer the phone.(they are the one positive thing I have found. Thank you Ashley and Brianna)

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Name: R***** A****
Date: 2024-03-10 08:39:37
Rating: 1
Comment: Poor customer service communication. I didn’t get an update on my jeep for 5 days. My service advisor kept texting me saying that techs have not looked at my jeep yetI had to drive over to dealer on the 5th day to find out what’s going on. After 5 days no tech had done any diagnostic on my jeep.

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Name: J**** J******
Date: 2024-03-07 14:26:37
Rating: 5
Comment: The process was painless and quick. Calen was excellent, kept me totally updated and was very sympathetic.

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Name: E** P********
Date: 2024-03-06 23:39:26
Rating: 5
Comment: I had an excellent experience at AutoNation in Carlsbad. I got my oil changed with all that came with Mopar for my Jeep. The technician was very nice and welcoming to me and my newborn. Service was faster than expected and I got updates while waiting.I will be back.Thank you!

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Name: T*** H*****
Date: 2024-03-06 17:51:32
Rating: 1
Comment: We went in for a bad alternator. 250 just to tell us what we told them and then they wanted to charge 2,000 to change out the alternator when other shops in the area are charging 900. Will not go back to them.

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Name: j*******
Date: 2024-03-04 15:07:56
Rating: 5
Comment: No surprises at this dealership. I was quoted an out the door price over email and thats the price I paid. They are very friendly and make it easy to buy a car. They offer a few options in financing but no pushing. Antonio was friendly and professional, offering us coffee or water. He answered all my questions about the vehicle without having to look anything up. He knows his stuff. I would buy from Autonation again.

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Name: m**** g*****
Date: 2024-03-03 15:08:08
Rating: 5
Comment: Chris provided outstanding service during my Jeep purchase. He was knowledgeable, patient, and went above and beyond to ensure I found the perfect vehicle. Highly recommend him for his professionalism and expertise! Everyone else in the workspace was kind and friendly as well.

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Name: Y**** G*****
Date: 2024-03-01 19:57:49
Rating: 5
Comment: Not that I ever want to have to go through buying a car ever again, but if I did, I now know to START my search with AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad, and in particular, with the sales person Antonio.Antonio was super attentive. With all my calls, texts, questions, and concerns… and believe me, there were plenty. Antonio did not once make me feel like I was bothering him. I NEVER felt pressure over buying the car. I never felt like I was being talked down to as someone who doesn’t know everything about cars. No, not with Antonio. Talking to Antonio about cars, I’d at times even question if he was ACTUALLY trying to sell me a car! He was so genuine and transparent that I felt like I knew just what I was getting, and I really could not be happier with my purchase!Oh, and Sal and Trevor in the finance department were great too! Highly recommend this dealership!

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Name: X***
Date: 2024-03-01 19:05:49
Rating: 1
Comment: Update Still Disappointed and Not going back!Horrible Customer Service! Made a second appointment to get my recall taken care of and the day of the appointment I was told there was never an appointment made. Spent 20 minutes on the phone to set it up and to make sure parts were ordered! The GM reached out the first complaint I left 2 messages and Never got a call back!I’ll be using another dealership from here forwardDisappointed I made an appointment over the phone to have a recall taken care of and the part was not at the dealership

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Name: A****** L****
Date: 2024-03-01 16:05:30
Rating: 3
Comment: The sales guys are great when you are buying a car but once you buy it, it seemed like they did not care. I bought a used car and it had to get serviced. I didn’t get any updates on my car until I went in person and asked what is going on with my car. The process after I bought the car was very unorganized. If you are going to get a car from here, go to Chris. He was the most helpful and did not pressure me into getting a car.

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Name: M****** P*****
Date: 2024-03-01 15:09:27
Rating: 5
Comment: I brought my truck in for some warranty work. My service advisor Ben went above and beyond, kept me informed through the process. The techs did a great job, the entire job went perfectly. Couldnt have asked for a better experience.

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Name: P****** G*****
Date: 2024-03-01 00:49:47
Rating: 5
Comment: The only reason for the 5 stars is because of the salesman Antonio. He is super helpful and worked hard with me on getting what I wanted closer to what I wanted to pay. If it wasnt for him I wouldnt have gone back the 2nd time and purchase a vehicle. I bought my truck and it was just hosed off and dried, complained about that and they said they will do a full detail. It took over a week for the service to get back to me, well actually they didnt. The salesman Antonio did and we set something up which worked for me. So if you go buy a vehicle from here I HIGHLY recommend you ask for Antonio.

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Name: J*** K*****
Date: 2024-02-29 20:19:09
Rating: 5
Comment: So far, not much I can say except Im totally satisfied. Benjamin (my service advisor) was very professional, explain everything upfront, and took me through the process successfully. I brought my Jeep Wrangler in for a major service, the tech got it all done, and i got my Jeep back the next day as promised. The shop washed my jeep too, crazy eh? Only recommendation, my wifes Toyota tech video tapes the inspection and you can look at it on the portal. AutoNation meet all my expectations!

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Name: D** G****
Date: 2024-02-26 16:42:02
Rating: 1
Comment: My check engine light came on so I called to make an appointment, I was told it would be 3 weeks out. When I showed up for my appointment I was told they were backed up and it would take 2 to 3 days before they could get to it. If I had to wait 3 weeks for the appointment why was I told it would be another 2 to 3 days. 5 days later I got a text message that the check engine light was on because of a faulty purge valve. The mechanic also suggested that I should do a fuel cleanse, brake flush, front differential service, rear differential service and a transfer case service. Since the car is 8 year old with 35,000 miles and the owners manual said it didnt need any of these additional services until it was 10 years old or 120,000 miles I passed on the options. I was then told by text it would take another day or 2 for them to fix the purge valve. The following day I received a text that the work has been completed. Why couldnt they call me, why is everything by text?

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Name: c********** q******
Date: 2024-02-24 00:47:30
Rating: 1
Comment: A jeep dealer that won’t take lease vehicles turn ins due to “not enough space on lot” was told to take it back to the original purchase dealer. 10 years in automotive sales and I’ve never turned down a lease turn in. Maybe dont own a dealership in a military town where service members come and go.

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Name: r***** b** i** i* r*** l*******
Date: 2024-02-23 22:36:04
Rating: 5
Comment: Thank you for the great service I received, regarding my recall. My service guy and staff were extremely helpful in making sure all my needs were met.Sincerely,Chavela I.

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Name: M****** B*****
Date: 2024-02-19 18:25:16
Rating: 1
Comment: I have had a door unlock problem for the last 3 years. Everyone is very nice and working hard, but too busy to answer the phone or return my call. Getting updates on my car is difficult.

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Name: S**** F***** S***
Date: 2024-02-18 00:56:40
Rating: 4
Comment: I bought a car from auto nation, the experience was great.My car salesman was Antonio woods.!Antonio was very helpful and listened to me as a customer in what I was looking for and wanted, and helped me to the best of his ability!The other staff was helpful as well! I recommend getting a car from that dealership!

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Name: A***** G******
Date: 2024-02-17 07:23:37
Rating: 1
Comment: Salesmen were not pushy and were still informative.Service Advisors Sean & Juan were absolutely amazing. Taking two stars back because they are no longer there. They both knew everything about my Jeep and made sure it was taken care of just like their own vehicles. Stop losing the good advisors that truly take care of your customers.*Update 08/11/2023Bob Baker has become AutoNation and I am sadly unimpressed. The advisor Nick was awesome. However, there was an issue when I returned to pick up my vehicle.Someone misplaced my key and when my advisor asked if anyone was going to look for it because I was there waiting, my advisor received a snarky response that not really or something along those lines. I was completely flabbergasted but 20 minutes later they magically got me my key and brought me my truck.It might be time to go to a new dealership.Update Oct 30, 2023 - Gave them a chance to right their rude behavior from before with taking my truck to get an oil change. Danny my service advisor is awesome, absolutely a rockstar. The issue seems to be the mechanics working on peoples vehicles. An oil change done about a month ago caught us off guard and appeared as if oil was leaking from the front of my engine. We took it back in to get it checked and found out that the oil change was done carelessly and the tech spilled oil on my engine.... This is serious. My truck could have caught on fire with me and my children in it... AutoNation is horrible. Fool me once, shame on you. Fool me twice, shame on me.Update Jan 29, 2024. Updating review due to actually trying to reach out to the GM as asked by the Owner. Wasnt given a direct number, was given the general number with no name or extension for the GM. Had to call 3 different departments in order to leave a hand written message with a salesman named Antonio to be delivered to someone named Scott. This dealership does not care about its customers at all. If it wasnt for making this place warranty their work I would go to another dealership. When I dont have that to do, its happening and when I get ready to buy my new Jeep, it wont be from this dealership.Update Jan 30, 2024. Scott C. the General Manager made it his business to call me personally and apologize for the service received in my previous reviews and made a true amends to right the wrongs. This is definitely a start of a reconciliation. He sounds very nice and understanding.2/16/2024 Scott didnt show up to meet me as he said he would on the phone. I tried repeatedly to call the number back that Scott originally called me from, no answer. I couldnt even get the original Service Advisor I left my Jeep with to call Scott to confirm anything Scott said and I left over-charged and paid for services I didnt ask for and things that Scott said would be covered to make up for the previous issues. My Jeep was there for 3 weeks and the bill was jaw dropping, work that the dealership should have performed when my truck was there for those repairs on my front end, I had to pay for out of pocket. I shouldnt have had to pay for that when it should have been done when my Warranty company had already paid for that. Super disappointed I allowed myself to be played again by this place.

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Name: J**** S*******
Date: 2024-02-13 20:24:03
Rating: 5
Comment: Michael (service advisor) was great! I dropped my Jeep off and it was done in a timely manner. Thanks!

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Name: m****** r*****
Date: 2024-02-12 23:54:26
Rating: 5
Comment: The moment I stepped through the dealership doors, Nicholas was there and made me feel welcomed. He took his time explaining everything I needed to know about the vehicle I just purchased today. Couldn’t be more happier. I definitely recommend asking to be helped by him if trying to buy a new vehicle at this dealership 👌🏾

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Name: D**** V****
Date: 2024-02-12 21:56:36
Rating: 5
Comment: I walked in one day close to closing time after having a really bad experience with another dealership. I’ve owned 4 RAMs total and this has been by far the best dealership I’ve bought from AND have been in. Chris greeted me with open arms and was super friendly and just down to earth! Felt super comfortable with him, he happily stayed working after hours to help me get the truck of my dreams! All I did was give him my budget and a description of what I wanted and then I sat back while he did all the work. Overall the management and team was seriously awesome from start to finish. Even after I left they kept in touch! So if you come to this dealership ask for Chris!! #ONLYRAMS

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Name: R******
Date: 2024-02-09 23:06:23
Rating: 4
Comment: It’s obvious that AutoNation is having a challenge with the ownership transition. I was in for a recall repair that should’ve taken a half day and ended up taking three. it wasn’t a huge hassle for me as they provided me with a rental car for day two and three. I hope to see things get better.

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Name: S******** B******
Date: 2024-02-09 20:37:11
Rating: 4
Comment: Drove up from Chula Vista to see a Grand Cherokee after inquiring the day before. While test driving, Misha asked me to pull over and then asked us to get out of the vehicle. He wanted us to look at the car from outside of the lot. Never had a sales rep do this before and I must say its a pretty good idea. It allowed me to picture the vehicle in my everyday life driving around with it.I decided I wanted to crunch some numbers with it when we got back to the lot. One of the managers Morgan ended up coming over after some back & forth and asked where I needed to be. She definitely worked her magic and got me where I needed to be with the monthly payments. This was the first time I felt like a dealership actually WANTED to get me where I needed and worked with me. Misha was really nice and helpful and so was Morgan! It was worth the drive up and definitely recommend them to everyone! so far so good with my Grand Cherokee as well!Only reason they didn’t get 5 stars is because I had to drive up the following weekend to get my car smogged by them.

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Name: M***** Z******
Date: 2024-02-09 18:10:08
Rating: 5
Comment: Robert at the service center did a great job getting my car in and serviced and back to me in a timely order. Did a great job with communicating the status.

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Name: N*** C*****
Date: 2024-02-08 00:18:30
Rating: 5
Comment: I had an emissions recall on my 2016 Jeep Cherokee. AutoNation gave me great customer service, took care of the problem, and was very professional.

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Name: Q*** J******
Date: 2024-02-07 18:29:23
Rating: 5
Comment: I just want to start by saying I LOVE MY JAGUAR F-Pace! It’s been a week since I bought it, and it’s everything I’ve ever wanted. My sales rep Antonio made the process super easy. Everything went so smooth, and quick! My experience has been 10/10, and anyone looking to purchase I recommend this location. I want to thank the entire sales team for helping me with my purchase! I am very satisfied.

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Name: h** p*****
Date: 2024-02-07 16:36:59
Rating: 5
Comment: Great experience getting the car serviced. Robert was my service advisor and he was awesome and did everything he could to make the process easy and convenient for me. When I picked up the car Anthony went out of his way to help me even though he wasn’t my service advisor. (Robert was at lunch). That was a real team player move and I appreciated the help so much! The car is running great and I’m very happy with my whole experience.

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Name: D*** H****
Date: 2024-02-07 15:11:38
Rating: 1
Comment: While my service rep was great, the experience was lousy. When you pull up to the service center there are dozens of cars backed up, created a dangerous situations for customers and their rides home. Once I got there I was told they could not get to my car for 3-5 days. Why have an appointment if you have to wait that long. Turned out my wait was 5 days. Its clear whoever is making this business decision is looking at optimizing service profits over customer satisfaction. I was actually going to buy a new car this year and it will not be a jeep.

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Name: M****** J******
Date: 2024-02-06 14:04:23
Rating: 5
Comment: This place was amazing and they went above and beyond. I didn’t feel like there was any pushing or price gouging involved and I really appreciated the transparency between the salesman, the manager, and the financial manager. They’re all Jeep drivers and had the very best recommendations for me and the conversations were very easy. I could tell they’re all knowledgeable on the topic and answered every question I had flawlessly.

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Name: c********** k***
Date: 2024-02-03 01:08:27
Rating: 1
Comment: Worst experience!Brought my jeep in and they did a diagnostic which they stated I needed a lot of things done to fix it I then told them I had extended warranty which they said I didn’t, I took my jeep to the dealership that I bought my jeep from which it’s an hour drive, they pulled up my insurance and did a diagnostic and they said I only needed a couple things done so I showed them the paperwork of what Carlsbad AutoNation quoted me and they said I should take my jeep back there to get the other things they said I needed done which it’s covered in my warranty which I did, at first it was fine they took my jeep and said they were going to get it done, couple days later I asked them to see when I would be able to pick up my jeep they stated that they haven’t done it yet so i asked if they provide or how do I go about a rental they try to dodge the question! I waited couple more days and they said the same thing I waited a couple more days after that and then they tell me that they couldn’t do anything to my jeep that I can pick it up anytime which it’s been 9 days already!! I go today to pick up my jeep and I talk to a guy that said he would help me, while I’m waiting around he passes me with attitude and I told him if there’s any news he then answered with an annoyed face so I questioned him about it he then puts his hands on me to try to show me the way which I did it back and told him not to put his hands on me!The guy Scott He just had this chip on his shoulder type of attitude!when I talked to the other manger Miguel to tell him I want to escalate this situation he then stats that the guy Scott I just talk to was the owner so basically there’s nobody I can complain to and nothing I can do.so now it’s like when they thought I didn’t have warranty they were trying to charge me a arm and a leg and when I showed them prove they kept my vehicle for a long time just to let me know they can’t do anything about it! I can’t even complain or No reimbursement for all the days they kept it for while I have to pay for rides for me to go to work or take my kids to and from school which it’s 4 different locations! That whole place is a scam! They even said they were going to wash the vehicle which wasn’t surprising that they didn’t

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Name: D***** F******
Date: 2024-02-02 16:10:03
Rating: 5
Comment: Called on the phone to discuss a Jee GCL, worked with me over the phone and agreed to a price that was fantastic. Got to dealership and paperwork was faster than any car purchase in the past, helped to already have a loan already ready to go. They had things to keep my kids entertained and engaged with them while closing out all the paperwork. Highly recommend purchasing from them.

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Name: A******** C*****
Date: 2024-02-01 12:52:43
Rating: 1
Comment: This place takes way too long to get your vehicle done. I made an appointment over the phone but was told they are booked over a week out. Fine. Upon arriving for my booked appointment I was told it would take 3-5 business days to complete. Well that was a bold face lie and took almost 2 whole weeks. The only issue was an oil filter housing leak which is very common in jeeps. This should have taken a day to do but instead my jeep sat there for days and I had no vehicle to do my job. Which I told the service specialist and felt like he did not care at all. When they tried to get me to spend more money on little things to fix and I declined that’s when I felt it took way too long for me to get my jeep back. Less money means not a priority to their mechanic to fix. Never going back here again. Not worth it.

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Name: S**** W*****
Date: 2024-01-30 16:22:53
Rating: 3
Comment: I needed a head light replaced on my Jeep Grand Cherokee. Its done and thank you. But reaching them by phone is impossible......and unacceptable. Cant get anyone to answer phones or return messages. I had to drive to dealer to discuss issue, scheduled an appt a week later. When I took my car in, the part was not there, they had to get it from L.A. so no ETA. Left my car, no phone contact, so came back later in day to hopefully pick up car. It ended up it was ready, but no one had called me. Unreal .

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Name: C****** T***
Date: 2024-01-30 16:01:10
Rating: 5
Comment: I enjoy taking Lucille ( my Jeep wrangler ) into the dealership. I get the Your Special treatment, and so does Lucille! Measure

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Name: D** C*******
Date: 2024-01-30 14:42:03
Rating: 1
Comment: I am very disappointed at this dealership. I have taken my 2021 Jeep Wrangler JL to Bob Baker for service and was not charged for the Oil Change because I purchased extended care when I bought the Jeep and Bob Baker recognized this as it showed I was covered. This AutoNation dealer would not honor my prepaid extended care and told me there was nothing they could do. That’s fine with me. They will never have to worry about me because I will NEVER bring my Jeep back to them for service again. And I will tell all my friends how I was treated at AutoNation and advise them to stay away from this dealership. You go guys!

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Name: B****** S****
Date: 2024-01-30 14:19:37
Rating: 5
Comment: I recently brought my Jeep Wrangler into the AutoNation Jeep shop for a recall on the clutch. My service advisor was Ben and he was very professional during the entire process. He explained the job could take from 3-5 days. I asked Ben if a loaner vehicle would be provided during this time frame? At first he stated he wasnt sure and told me he would check and get back to me. Ben called me back and stated they would give me a rental for three days, adding the repair should be done in that amount of time. Ben arranged for a Lyft to drive me to the rental facility and I was provided a 2024 Jeep Grand Cherokee.Fortunately the repair only took a 1.5 days and I was back into my Wrangler. The repair solved my problem and everything underneath the vehicle looked good, no leaks or sign of any damage caused by the repair. I was pleasantly surprised how well the entire process went and the 5 star service I received. Kudos to Ben and AutoNation Jeep.

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Name: B**** W*****
Date: 2024-01-24 21:00:23
Rating: 5
Comment: Thank you AutoNation! I had such a great experience at the dealership purchasing my new car. Excellent customer service and good people all around. Special shout out to my sales rep Mike and dealer manager Patrick!

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Name: S*** M******
Date: 2024-01-18 19:29:01
Rating: 5
Comment: Robert was absolutely wonderful. He made the car buying process a breeze. He answered any and all questions and has checked up on us since. We will use him for all our car buying needs in the future !

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Name: S**** S*****
Date: 2024-01-15 20:50:37
Rating: 5
Comment: Needed to perform a recall for my Durango stopped at Autonation Carlsbad to get appointment returned for it was greeted an advisor William Hunter told him I would wait for car to be done and was given a ready by 9:45. Just an hour after my check in, expecting at least 2 hours I was surprised when he came to me at 9:40 and my car was ready as promised. Thank you for your services!

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Name: J** S*****
Date: 2024-01-12 17:44:31
Rating: 2
Comment: The dealership appears to book too many appointments. Added to the non appointments, there were more customers than they seem to be able to handle.Communication with the service tech was poor, until he gave me a text number. That greatly improved the response. Prior to that phone calls to service were not answered and messages not returned. I did send an after service text that was never answered.The cost of the services is high. Thankfully I found a coupon on their website that reduced the bill.I did appreciate the shuttle service, and the driver, Anthony, in particular. I am currently handicapped and he was very helpful and considerate.Now that my warranty has run out, I’ll look for service alternatives.

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Name: T*** B********
Date: 2024-01-12 17:22:28
Rating: 3
Comment: The service and service associates were good. However, it took me forever (2 weeks) to get through to make an appointment. Eventually, I called Sales (who I knew would answer) and insisted on speaking to the service manager. The receptionist was good and put me through. Realizing I was mad as hell the service manager got my car serviced the following day.Based on all the issues I might not return. Sad, as Ive been a Bob Baker loyal customer for almost 20 years, but obviously times have changed.

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Name: E* N T***
Date: 2024-01-12 16:23:42
Rating: 3
Comment: Having an appointment doesnt matter and trying to book an appointment is not the easy. They did fix one of the issues that I had but they said they couldnt hear the 2nd issue. On the drive home I could hear the issue. Not the same service Im use to.

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Name: T****** H****
Date: 2024-01-10 17:08:17
Rating: 5
Comment: I have been visiting thus dealership since 2001 when I purchased my first Chrysler. They have always,a seemed to have great csr in service department but only stay a couple years and move in which I hate. U quit going after civid because no more Saturday appointments. I recently went in as my Chrysler needed extensive work and was assigned Calen. I pray he does not leave. He is a knowledgeable, professional, kind and empathetic person. He answered all my questions helping me decide on what I needed to do with my car. My husband recently passed away ( without notice suddenly cardiac arrest, ) and he was so kind that u will continue to return to this dealership because of Calen.

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Name: F**** U*****
Date: 2024-01-08 20:42:00
Rating: 4
Comment: I get there first thing in the morning and there is still a 90min wait for an oil change! There was also a problem with accepting thte Auto Nation coupon, but the service rep made good on it, sent me a video of the undercarriage inspection, and kept to his time estimate.

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Name: D**** M*****
Date: 2024-01-08 16:10:24
Rating: 1
Comment: I was told vehicle was done and then not done when I headed down to dealership. It appears it was driven 10 miles while there and there was no need for that at all. Miles in as recorded on service ticket was correct, miles out were incorrect. Jeep was delivered to me unwashed and I had to wait to have it cleaned up. I called the service manager and have not received a call back.

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Name: S**** S*****
Date: 2024-01-08 15:45:20
Rating: 5
Comment: My recent service at Jeep of Carlsbad was the best experience I have ever had with a dealership. All the staff were friendly and accommodating but Calen was especially thorough, professional and, all around, a pleasure to work with. I highly recommend asking for him next time you have service needs.

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Name: C*** A****
Date: 2024-01-05 16:09:57
Rating: 1
Comment: I wasn’t going to write this review, but then their customer service sent me an email requesting that I do, so I thought “why not? “I’ll start by saying that I’m shot there’s so many positive reviews for this location. Maybe there mostly in reference to the sales center?The service at the service center was abysmal. truly embarrassing. It was a shame that the staff lived up to every negative perception of a sleazy car mechanic.Beyond that, I had an easier time communicating with my dead grandma, then I did with our two service advisors, Rob, and someone else who left half way through our service.They couldn’t return phone calls, they couldn’t call with updates or when they said they would, they couldn’t get correct quotes, they couldn’t get the parts we needed in a timely manner… the list goes on.If you need repair, I would recommend going to a local mechanic. It’s painfully clear these guys don’t care about the customers coming in.

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Name: B****** W*********
Date: 2024-01-05 04:13:56
Rating: 1
Comment: In a nutshell, my experience with AutoNation was lousy, lousy, lousy! It caused me a great deal of stress.Perhaps it was the fact that they were in the process of transitioning from Fiat Chrysler to AutoNation—( I found out after the fact), but they kept my three long weeks, with the majority of my phone calls going unanswered, So much so that I finally had to go through the Sales Office, speak to a manager and ask them to kindly have Service Dept call me!To boot; the issues i had it towed there for, were not repaired. The only difference that was made is, it’s shiny because, to make up for the horrific run-around i was given, i was offered a complimentary detail, which was nice but; I would’ve much preferred to have the issues I took it in for, rectified!Not a happy camoer!

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Name: S***** R*****
Date: 2024-01-04 04:11:11
Rating: 5
Comment: I visited the dealership during the 2023 holidays in December. I purchased a 2023 Jeep Gladiator Rubicon. The Jeep had everything I requested and the buying experience was great. The dealership was understaffed because of holiday vacations, but Antonio worked extremely hard for us. He stayed late and the finance team got us through the process very quickly. All around great experience!

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Name: t** b**** a** m** s***
Date: 2024-01-03 00:31:14
Rating: 1
Comment: Return calls were not handled properly!Oil change was great.1 concern not fixed.2 concern not fixed.all this could have been done in one day instead 4.Line in line out was hectic!

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Name: E*** D*****
Date: 2024-01-02 20:07:32
Rating: 3
Comment: Brought my Grand Cherokee L in for an issue with the ambient air coming in hot for a second time. Last visit was under prior ownership. Although the issue was observed at check in, tech could not recreate it and therefore it wasn’t fixed.Also I reported an issue with the sceeen glitching and that wasn’t fixed either.The staff is kind and friendly.

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Name: V****** P********
Date: 2023-12-12 19:33:00
Rating: 1
Comment: Awful Awful Awful. Do not take your vehicle here to get serviced. Our car has been with the dealer for over two weeks for something they were supposed to repair. We have been called on three separate occasion and falsely told our vehicle was ready. The first time after a $50 uber ride (one way) the dealership said they called us in error. The second time they called back and said they drove the car around and dont think the problem was fixed. The third time, my husband drove the car and said the problem was worse than before and now unsafe for driving. The service advisor was about to send a vehicle unfit for the road back to my family knowing we have two small children in the car. This is the absolute worse experience I have ever had....almost to the point where we are contemplating selling the car so we wont have to deal with such awful service. Oh and good luck calling and actually talking to someone! No one answers the phone.

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Name: M******** M**
Date: 2023-12-11 17:01:27
Rating: 1
Comment: I had such a clunky and non customer centric experience, I was shocked. From the start, working with CULA (an associate of AutoNation) was absolutely awful. I kept getting the runaround from CULA employees who could not properly articulate their own rules and regulations. The solution from AutoNation was to sell them my car anyway, despite the clear verbiage in my CULA contract that I am NOT ALLOWED TO DO SO. AutoNation rode the very fine line of bending the rules versus actually perjuring myself (per the wording of the CULA contract). They wanted me to sell them my car despite the contract, telling me things would “probably be fine”. I later found out from CULA directly that the check would be returned and I would be in violation of my contract. Thank goodness I actually read my documentation, because I would have been on the hook while AutoNation benefits or at least avoids penalty. If CULA is your business partner, I highly recommend learning their rules and not trying to work around them at the expense of your customer.Once I finally received approval from CULA (after 3 weeks), I took my Jeep to AutoNation to sell it. *Antonio was very helpful and did his best to get everything squared away- this review does NOT have anything to do with him. He did his best to help despite not really having all of the financial information and tried his best even though it wasn’t really his job to do so.*I was told the loan would be closed within 10 business days. Four weeks later and the loan has just now closed ONLY because I was a “squeaky wheel” and kept following up with AutoNation because I had a payment coming up. Morgan was very helpful and prompt in ensuring the loan was paid off and corrected AT THIS POINT, but it honestly never should have taken this long. This was such a frustrating experience despite Morgan and Antonio’s best efforts, and I would appreciate a follow up to understand why this happened.

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Name: M**** T***
Date: 2023-12-07 18:23:38
Rating: 1
Comment: This business is beyond horrible!!!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by phone. No matter what you select on the menu it circles back to the menu. If you happen to make contact you will be just put on hold and no one will answer, I paid $1000.00 plus 7.75% tax for a core deposit on a $375.00 radio. I had Autonation install the radio. Calen in service handled the repair and wrote the invoice reflecting the $1000.00 core deposit and the $77.50 tax ad due back to me. I received an email showing $1000.00 back to my credit card. Im still missing $77.50. I cannot get ahold of anyone to get the rest of my money. Its 78 miles round trip to drive there. This is unacceptable. I saw a review, on another website, where Autonation responded with a phone number for the General Manager. They asked that reviewer to call so their concerns could be addressed. That phone number goes to that menu to nowhere I previously mentioned.

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Name: c***** c********
Date: 2023-11-21 18:44:38
Rating: 1
Comment: Love my jeep but the service at this place is horrible. Terrible communication, poor acknowledgment when u show up with your car, last 2 visits car wasn’t diagnosed for 5 days and then another 3 to work on it. Currently 10 days to wait for a part and who knows how long to repair after it arrives. The service guys must be trained not to tell you what’s going on there as I’m constantly calling them or parts dept to get updates. BTW bought my car new here but will not be in the future.

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Name: B** C*****
Date: 2023-11-20 22:02:01
Rating: 2
Comment: Found the Vehicle I wanted (2014 Jeep Wrangler Rubicon X) at Autonation Jeep Carlsbad. The price was good, not great. Tried to negotiate a little and they would not budge at all (not even $200). I really wanted the jeep so I decided to buy it anyway. From Thousand Oaks I traveled 3hrs to Carlsbad to buy the Jeep. The buying process was fairly painless. There were two issues I found while inspecting it that I had them promise to fix and write up on a due bill. They told me that I could have the work done at their sister store in Valencia (closer to my house). While doing the final paperwork the manager comes to me explaining that they under priced the Jeep and they werent making any money on it so the only thing they would take care of is the agreed upon items on the due bill.Drove the jeep home and then called Autonation Jeep Valencia to schedule my due bill items. They informed me they couldnt get me in for 3 months. I contacted my sales person and explained, they said they would see if their manager could get them to get me in sooner. Days went by with no response, sent messages and emails with no response, finally they called back and said to contact the service manager in Valencia. Called Valencia and set up a drop off time. Since I live in Thousand Oaks I asked about a rental, loaner or shuttle to get me home and they said they dont cover anything, I would have to speake to the people at Carlsbad. Once again contacted my sales person who mentioned that Autonation has a Lyft account and they should be able to get me back home. He said he would speake to his managaler and get back to me. Didnt hear back so about 3 days later I messaged him asking about it. He said he spoke to his manager and he said they wouldnt cover anything and I was on my own to get back home.This is honestly the worst service Ive ever experienced, especially after spending $32,000.I would absolutely NOT recommend Autonation Carlsbad or Valencia for anything.

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Name: S***** M*****
Date: 2023-11-20 16:12:02
Rating: 1
Comment: Earliest appointment was 3 weeks in advance. Booked on a Tuesday at 8 am. They didnt start until 3 the next day and I needed car. $225 an hour on a dodge? Work never done. My first time there. Never again. Flaky and unreliable.

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Name: S***** G*****
Date: 2023-11-16 17:36:28
Rating: 1
Comment: The actual people there are excellent, but it is almost impossible to reach them. Their phone and email communications are impossible, frustrating, broken. It took me three hours to ask a simple question. Whats worse, is that they are completely aware of it but do nothing. Almost everything you try puts you into a loop that ends with a recorded message stating how much they care about the customer. Really too bad.

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Name: W**** M******
Date: 2023-11-03 17:11:00
Rating: 5
Comment: From the moment we walked into AutoNation, Victor provided an exceptional car-buying experience. He greeted us with genuine warmth and showed an impressive knowledge of the vehicle inventory. Victor listened attentively to our needs, offering insightful advice that helped us consider options I hadn’t previously thought of. Victor knew every feature of the car and answered all of our questions with clarity and patience. The ease of conversation and his professional demeanor made us feel confident in my decision-making. Highly recommend Victor to anyone in search of a new vehicle.

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Name: D***** L*****
Date: 2023-11-02 23:33:23
Rating: 1
Comment: I know car repairs can be a long wait. So first, this place should not book a customer appts. They are backed up 2 days plus in repairs. Following up with customers, is not their best attribute. And when picking up my car, there we still things that were not completed. I will have to take my car somewhere else for future repairs.

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Name: B******* L****
Date: 2023-10-24 16:27:03
Rating: 2
Comment: When I initially called the parts department and had questions, Danny was on point and was great. Very personable and knowledgeable. Helped me out greatly. My only issue was when I had to cancel my purchase. This auto nation dealership has just one person in the parts department. So trying to answer the phone for parts, handling customers in the parts department and also trying to go into the system to handle returns/refunds is next to impossible. My time and money are important to me. Delaying the return of my money and wasting my time with phone calls back and forth to complete a refund is unacceptable in todays world. If the dealership is unwilling to hire more people in the parts department to handle the volume of customers both in the store and on the phones, then have an automated or online source to complete the refund.

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Name: M** K***
Date: 2023-10-23 18:15:39
Rating: 5
Comment: Took my challenger in for a leaking transmission- and was expecting a 2 week or longer wait time for repairs, but had it back at home within 3 days! Great communication and would absolutely recommend this place to take your car to get repaired.

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Name: M****** M**
Date: 2023-10-13 18:54:05
Rating: 5
Comment: I was very pleased with the repair that was done on my 2016 Jeep Willys Wrangler. They kept me informed every step of the way and Danny, my service rep personally called me several times. I felt the cost for the repair was fair and I would not hesitate to return to them when I need service or repairs. It is nice to find places that you can trust to do quality work when needed.

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Name: F***** M*****
Date: 2023-10-13 04:15:33
Rating: 5
Comment: I love my Hybrid Chrysler Pacifica, never thought I would love a minivan, but they got this one right! Also the team at AutoNation was fabulous, they were helpful but not pushy. And they have had great follow up. I just love my new car

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Name: C****** D****
Date: 2023-10-07 15:19:28
Rating: 5
Comment: Staff is very friendly and professional. Ronald R is amazing and willing to go the extra mile to make a deal. He made the process really smooth and stress free. Ronald listened to my concerns and wants and made it happen Great dealership and salesman, would definitely go back and recommend.

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Name: K****** O****
Date: 2023-10-06 17:55:35
Rating: 5
Comment: Robert and the rest of the team I spoke with were awesome. It was super busy in the morning when I was dropping my Jeep off and they still managed to great me in a timely manner and get my Jeep taken care of much quicker than I had imagined. Everyone was super personable and it made for a positive experience. I will be back!

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Name: J L*********
Date: 2023-09-28 13:53:05
Rating: 5
Comment: The Truck Mechanic and Office team in Oceanside were fantastic. They helped me navigate my warranty, evaluated the issues with my RAM (which was approaching 100k miles) and got the work done: on time and within the requirements of the warranty, ultimately saving me a ton of money. Very professional.

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Name: K**** L**
Date: 2023-09-21 16:43:37
Rating: 5
Comment: I love my new vehicle and could not have made it happen without the help of Ronald Robinson. Ronald made the shopping experience seamless and helped me find the perfect new ride. Look forward to working with this dealership for years to come.

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Name: C*** F****
Date: 2023-09-20 20:14:06
Rating: 5
Comment: Sometimes you just have to accept the bad news. Calen didnt tell me what I wanted to hear, but he did tell me the truth and was very understanding of my reluctance to spend the money it would take to fix my car. He was also knowledgeable about an issue that I was having with my Jeep, something that I didnt find at two other dealerships that I had visited. KPBS got a car donated, and I now have a new go-to service advisor for when I need service.

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Name: M*** M*****
Date: 2023-09-16 18:40:07
Rating: 5
Comment: Service manager Tom and Service consultant Rob were amazing to worth with! They took great care of my Durango that had a check engine light problem. They made sure I had a rental vehicle to drive as they didn’t know how long my car would be in for service. Both were dedicated, helpful and great communicators of the issues my car had and the service they provided.

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Name: s**** b*********
Date: 2023-09-14 16:26:14
Rating: 5
Comment: Our experience purchasing a new vehicle from Autonation Jeep Carlsbad was great! Our Salesman (Ariel) was professional, attentive and made the process easy from start to finish. We appreciate the dealerships honest pricing and that they didn’t add a bunch of “dealer extras” that pump up the price.

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Name: J J***
Date: 2023-09-11 18:11:10
Rating: 5
Comment: We knew what we wanted when we walked in. Michael and Trevor in Finance bent over backwards to complete all the detailed paperwork finding us great deals throughout. It was a very fun experience and we love our Jeeps!!Jill

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Name: P****** D*****
Date: 2023-09-07 13:20:23
Rating: 5
Comment: I had a great experience at AutoNation in Carlsbad. My salesman Victor was very low pressure and informative. The price was $4k less the other dealerships that I was looking at and they had a larger inventory. In the end I found a car with more features than I had planned on, in the color that I wanted for less money than my budget.

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Name: R**** R*******
Date: 2023-09-07 13:18:02
Rating: 1
Comment: Took my truck in for an intermittent problem with my air conditioning. I was asked if I could leave the truck for a couple of days. I was under the assumption that a day to diagnose the problem and a day to make repairs. A call to the shop on the second day to check the progress was very disappointing. I made several attempts but the automated system was unable to connect me with a service provider. I drove to the service center to find out that that my truck had not been looked at yet. I was told that they would attempt to look at my truck today but there were several other vehicles that had been there for months ahead of me.A little more honesty up front about how long service would take would have been nice. The truck is used for my work and being without it for an unknown time is unacceptable. I was very disappointed in the response from the service technician so I requested my truck be returned to me so that I could get it serviced somewhere else.

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Name: J******* D*****
Date: 2023-09-05 22:17:23
Rating: 1
Comment: Bought a new car and traded in my old one. It took almost 30 days for them to pay off my old one. In the meantime I was receiving calls and emails from my lender demanding payment. It took around 30 phone calls and several email to finally have them pay off my car. Very frustrating experience!!

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Name: J******
Date: 2023-08-31 16:44:01
Rating: 5
Comment: We had our RAM serviced and I couldn’t have asked for a better experience. Scott is absolutely amazing and always stayed in contact with me to give me updates. Will definitely go back if need and have already recommended to friends. Thanks

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Name: 5** D**** M*****
Date: 2023-08-30 00:18:44
Rating: 5
Comment: I was car shopping and was referred here by a friend of mine, and I’m so glad he told me about this place! The guys here are all so knowledgeable and are willing to go the extra mile to make sure you are happy. Thanks to Omar, Samer, & Mauricio for setting me up with a great car! Will definitely recommend to everyone car shopping.

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Name: m*** c****
Date: 2023-08-29 15:22:03
Rating: 5
Comment: Took jeep in for oil change. Michael was very helpful and had me out of there in under an hour. They even washed the jeep!! A much better experience across the board than Bob Baker.

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Name: L** K****
Date: 2023-08-28 15:42:45
Rating: 2
Comment: I will start with the positive which is that the staff is very friendly. I purchased a Jeep Cherokee around 5 months ago and have had several issues with not receiving an after market part or a credit for part, the radio doesn’t work, the steering wheel froze and the car would not start because of an after factory alarm the dealer installed. My car has been in at least three times for radio issues. I drove off from the last service and by the time I got home the radio froze again.

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Name: R****** C******
Date: 2023-08-23 15:22:34
Rating: 2
Comment: From the beginning to the end I had so many problems with my Ram 1500 and the customer support at the third party service Auto Nation. Similar to all business of course they are “Limited Techs”. My truck just hit 37000 miles (slightly over the warranty). Three fuel injectors went out within 40 days. I couldn’t get an appointment for 2 weeks and zero assistance with a rental.Lastly,I called the Auto Nation at least 5 times across the span of 3 days. I finally went in…. I was told they’re having telephone issues. I confirm the number and called. The call went through but ringing in the office, I called a second and a third time….nothing. I told him I’m calling right now…… He didn’t have his ringer on. So that helps explain why no one was answering.

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Name: J****
Date: 2023-08-12 15:20:18
Rating: 5
Comment: Highly recommend the sale process!!!! Wonderful dealer, quick and easy sale of my car! The manager Jay and Sales Rep Ariel made it painless, and very straightforward. Carmax, Carvana, and even the BMW dealerships were all shorting me a lot of money!

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Name: J**** R****
Date: 2023-08-11 17:39:23
Rating: 4
Comment: My first time back since AN bought this dealership. They helped me with a recall issue and everything was done on time & as planned. I will be back for service when needed. Great start, keep up the good work!

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Name: J**** L****
Date: 2023-08-02 16:43:30
Rating: 5
Comment: We reached out to Ali at Autonatiion because of the excellent service he gave my family prior when purchasing a family vehicle. Ali was outstanding, did everything and more that we needed! This was a critical purchase for us as we bought our son his first vehicle. THANK YOU! We will continue to be family customers.

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Name: L* 5***
Date: 2023-07-27 01:19:49
Rating: 5
Comment: I recently purchased a 2022 Jeep Grand Cherokee Summit Reserve and the experience was truly exceptional. The staff at Carlsbad Jeep were extremely helpful and courteous throughout the purchase process, making the transition of my new vehicle a breeze. I would like to give special recognition to Ali Hosseini for going above and beyond in making sure that everything ran smoothly. I am confident that when I purchase my next car, I will be returning to Carlsbad Jeep due to their excellent customer service.

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Name: b**** f*****
Date: 2023-07-26 08:08:46
Rating: 5
Comment: I brought my jeep in for service. The batteries were failing even though they were replaced at a different dealership not long ago. It was the best service Ive had yet on any of my cars. The car is running great now and they got both batteries replaced and covered under warranty. The staff were all friendly and informative.Ill definitely be getting my jeep serviced at AutoNation from now on.

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Name: C**** S****
Date: 2023-07-17 13:07:52
Rating: 1
Comment: I’m leaving a review because auto nation requested it, otherwise I’d never leave this. Zero stars. Single worst service experience of my life. I had an appointment to follow up a computer code issue that my mechanic said I need to take to the dealer as Jeep has made certain codes proprietary. I was quoted a 2-3 day turnaround. My car ended up there for 11 days and during that time I got essentially no feedback. I had to go in person to get an update because the 20 calls I made went unanswered. Turns out there wasn’t much of a big problem anyway, they just swapped a faulty battery. There was essentially no work done on the car during the entire time. This is a problem with the new ownership and lack of staffing. There were no loaner car options after the car had been there a week. My service advisor Caylen was very friendly and the only saving grace of this terrible experience, you could see he’s as frustrated as I was. All of the bob baker service techs quit when the ownership changed. I can see why.

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Name: I** W********
Date: 2023-07-12 18:42:05
Rating: 2
Comment: Since transitioning from bob baker to autonation, the service center is overwhelmed and understaffed. The prices of all services have dramatically increased, but because of the volume of cars they’re attempting to service, the wait time for your car to be completed is ridiculous. They also did not tell me that they only do diagnostic work at the beginning of the week, so be warned if making an appointment. I felt bad for the staff on-site because it was clear that they were very overwhelmed and had little support from management. It took me 8 days to get diagnostic work back and was quoted $2000+ to replace a part that cost $150, which would’ve been much less under the previous ownership. The two stars is just for the on-site staff because I know they are doing their best under these difficult circumstances pushed down from their new ownership. I would recommend going elsewhere for your service.

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Name: H***** R******
Date: 2023-07-11 18:45:55
Rating: 1
Comment: I bought my Jeep Wrangler new here in 2017 and was only serviced here. I have been calling for the last 2 days to get an appointment as my low battery light is on. I tried every service number I could find. I left two messages yesterday, one early and one late, and another early this morning, all explaining about the battery situation. No reply. I just tried again and got through, and although the woman was very nice she offered a date 17 days from now. I am not taking that chance. Would you chance a dead battery while you are away from home? At the very least this business has a staffing problem, which I find indicative of a poorly run one. If they are so busy why don’t they hire more assistance so they can provide the customer service they wish they could.

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Name: K** J****
Date: 2023-07-07 18:04:41
Rating: 5
Comment: We had exceptional service from Robert who listened to our needs and did not try to upsell us. He was well informed on the vehicle options and treated my husband and I as equals. The rest of the staff was also incredibly polite and helpful.

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Name: m**** c*******
Date: 2023-07-07 14:37:54
Rating: 5
Comment: I was assisted by Nicholas on buying my Jeep Gladiator, he was absolutely awesome! Answered all my questions and got the answers to the ones he didn’t know. He was very transparent and made everything go smoothly. Highly recommend this dealership and recommend you go to get assisted by Nicholas as well ! Im obsessed with my Jeep as well!!!

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Name: J***
Date: 2023-07-07 14:12:49
Rating: 1
Comment: Overbooked, understaffed & the online phone numbers are for the previous dealer, Bob Baker. I was on time for my scheduled Friday appointment. I was supposed to get an update on Monday...no call. Tuesday was a holiday. Wednesday, no call until I went through Sales to get my service advisors direct number. After several messages I finally got a call. Was told my Jeep will be ready Thursday by 2:30. This whole time I was paying out of pocket for a rental. I returned it, went to get my Jeep and instead I waited on a bench until 4:45...Im not impressed. The only way I will return is if I get my previous service advisor Michael Griffis. Yesterday he was helpful even though he was just as busy as my advisor. Please correct your online phone numbers.

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Name: G*** R****
Date: 2023-07-03 14:30:48
Rating: 1
Comment: Did not know Bob Baker was bought out. Called at least 20 times to schedule an appointment. Was bounced around several numbers. Never took my call. Drove to the service center on Industry. Waiting about an hour to finally get an appointment. Was never quoted the cost. After my oil change and 2 fuel filters replaced on my 2018 Ram 2500, my bill was almost $800 for basic service. About $200 more than when Bob Baker owned it. After paying my bill I went to my truck and it wouldn’t start. They didn’t purge the air out of the lines. After about 10 attempts my truck finally started. When I got home I noticed that my driveway had something dripping on it. Crawled under my truck and there was diesel every where. I had to get contact cleaner and my pressure washer out to clean my axel and suspension off. I will not be going back!

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Name: K** M*****
Date: 2023-06-07 14:30:59
Rating: 1
Comment: I have had my 2020 Chrysler Pacifica Hybrid serviced at Bob Baker a couple times. The first experience was awful. I had to take my car there six times in nine weeks. And the rental car policy is a joke. $35 a day? I drive a minivan and need an equivalent vehicle. I ended up borrowing my aunt’s car five times.Now more recently, during an oil change they discovered I need a new radio (again). Supposedly they ordered it but I haven’t heard from them in two months. I’ve texted (their supposed preferred mode of communication) multiple times and called multiple times, only to leave a voicemail. Still waiting on a return text or call…

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Name: R**** W***
Date: 2023-05-11 04:02:21
Rating: 5
Comment: I had a great experience with Bob Baker service! Very much appreciated. Michael listened to my issues and responded appropriately! So happy with them compared to San Diego Dodge, Jeep dealership.

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Name: D*** G*****
Date: 2023-05-09 04:03:47
Rating: 5
Comment: My experience with Bob Baker service department has been excellent. My service advisor Amr Ismail has made my service visits pleasurable. He is very professional, friendly and knowledgeable. His follow up is spot on. I had a horrible experience previously, at another Jeep dealer and it left me uncertain about owning a Jeep. Amr’s professionalism has turned me into a satisfied happy customer. Keep up the good work! Thanks Amr!

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Name: J**** M*****
Date: 2023-04-25 22:25:23
Rating: 1
Comment: Bought a new 2021 Jeep Wrangler Limited, have had it serviced three times now in Carlsbad, and the last two times were so bad Im never going back. Horrible service. Horrible communication. They dont care. Jeep is still broken, still under warranty, and worst of all, they dont do loaner vehicles. There are two other dealerships in San Diego that Im hoping are better.Im not expecting management to contact me back, as it looks like they only respond to 5 star reviews. Stay away from this place.

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Name: W O******
Date: 2023-04-01 00:00:29
Rating: 4
Comment: A relatively large car dealership specializing in Jeeps, Dodge and Chrysler vehicles. At the time I visited there were also other makes for sale (used).Upon arrival I was greeted with a friendly smile by Ali. I was able to test drive a car with no hassel. During my negotiation, I also met a friendly sales manager.Unfortunately, even with my check ready to go, the negotiation didnt go as planned. My offer and the dealership expectation were not in sync. I was disappointed but I felt Ali was too as I didnt see the smile on his face by the time I left.Overall I had a pleasant experience.

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Name: E******** K****
Date: 2023-03-30 17:01:21
Rating: 5
Comment: Great place to buy a car. No pressure, great customer service and very helpful. My radio is acting up on my new car and I texted the salesperson, Chris, to see if he could help. He replied immediately and was ready to help get my radio fixed. We worked with both Chris Nicholas and Omar Saab buying my car and they were both great. We buy a new car every few years and this is by far the best experience I have had.

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Name: L*** M**********
Date: 2023-03-24 18:01:36
Rating: 5
Comment: Gilbert at bob baker service center is the best! Always takes great care of me and all his customers, and os very knowledgeable about all their products and services. The mechanics and whole service crew do a really great job taking car of my ram rebel 1500, never worried about problems.

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Name: A**** S******
Date: 2023-03-09 12:05:22
Rating: 5
Comment: I give Bob Baker Chrysler Jeep Dodge Ram and Fiat 5 stars. When I needed my Jeep serviced but couldn’t drive because of a foot surgery, they were kind enough to pick up my car from my home and deliver it back to me when the work was done. They were easy to get ahold of and always got back to me promptly. The staff are very friendly and helpful.I bought my Jeep from them a couple years ago which was also a wonderful experience all the way around. I highly recommend them for all of your needs!

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Name: G****** T****
Date: 2023-02-16 02:49:09
Rating: 5
Comment: I went by looking around the lot for a used truck (because I was in the area) and was met by a smiling Chris who was very polite and within 5 minutes he had a key in my hand ready for a test drive. Which I very much appreciated, skipping the uncomfortable walk around the lot looking at stuff that was out of my budget. He was very attentive to my needs and what I said. He changed my view on salesman by just being a good dude. Before this I wasnt a dodge guy and Im sad that Im leaving the area because Id happily buy my next car from him otherwise.

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Name: T*** C*******
Date: 2023-02-15 23:26:04
Rating: 5
Comment: The service I received from Bob Baker Chrysler was phenomenal. They assisted me and showed true concern for my issues with my vehicle. They were able to properly diagnose, repair and return it back to me in such a timely fashion. Michael Griffis and the Mechanic Torey were very informative and helpful. Great costumer service and care!!!

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Name: A** T*******
Date: 2022-12-29 22:57:08
Rating: 1
Comment: I have been a customer the past 9years. Never received great service but recently brought in my 2020 Grand Cherokee for a hissing noise when the AC is on. I didn’t purchase an extended warranty because I have had 4 Jeeps in the past. None had issues after 2yrs of owning and have purchased all vehicles brand new. This noise is caused by a leak in the evaporator drain. Total costs to repair is $3K. I declined the repair and will take it to a private repair shop. But when I picked up my vehicle the AC was not working at all. I left a voicemail for the advisor and an email to the Service Director - as of today (7days ago) no response from either personnel. This will be the last time I go to Bob Baker Jeep for service or sales. Not a good customer experience what so ever.

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Name: H**** A*******
Date: 2022-12-08 00:43:41
Rating: 5
Comment: The folks at Bob Baker Really took care of me. Gilbert is a fantastic advisor that went the extra mile to make sure the service I received was top notch and kept me informed throughout the process. This dealership and service department gets very busy but the team works hard to clear lines and keep the customers happy.

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Name: T** H***
Date: 2022-12-04 21:53:23
Rating: 5
Comment: I will never buy a car anywhere else! This is my second Grand Cherokee purchase from this dealer. 6 star service, best hospitality, hassle free, easy and AMAZINGLY FAST! The salesmen are top notch- you meet as strangers and part as friends! Thank you to Ray Sharp for my first purchase, and thank you to Ali for the second! These guys are the greatest! I’m a Bob Baker Jeep dealership customer for life!!

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Name: J*** G*****
Date: 2022-10-13 22:13:47
Rating: 2
Comment: The service managers are wonderful. The guys who replaced (yes, replaced) our engine were a bit sloppy with the cables. The front bumper area of the car had been scraped (had white scrapes). Not sure what happened but not a lot of care beyond the service manager level. They had the car several weeks and did not offer a loaner, when the repair was from a faulty engine (warranty work).Liked the service manager and the person who helped get the replacement engine under warranty but the other guys do not show care in their work.

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Name: K**** S****
Date: 2022-10-08 15:17:53
Rating: 5
Comment: I called another dealership for service and they could not get me in for 4 -6 weeks, Bob Baker was able to get me an appt within a week. Micheal G was my service advisor and he was so nice and helpful. Even though they were busy, he took the time to explain everything to me in a way I could understand. I found my new dealership!

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Name: n****** y****
Date: 2022-09-18 14:39:48
Rating: 5
Comment: Pleasantly surprised. Im always skeptical going to the dealer for service after years of bad service and high prices. This time, the opposite. Gilbert my service manager was fantastic, great service and they honored my warranty for the needed repairs. Overall Im really happy and will not hesitate to take my car back there if needed. Thank you Gilbert and team.

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Name: n***** b*******
Date: 2021-10-08 16:56:25
Rating: 1
Comment: I am very disappointed with their service department. I took my car in for a very simple repair when I went to pick it up I noticed my vehicle was damaged from what I can only guess was due to the vehicle lift not being set right. My service advisor Laura denied any responsibility for the damages although was willing to put the plastic back in place. They kept my vehicle for yet another day to inspect the damages. When I contacted my service advisor Laura the following day she still claimed it was not their fault she then continue to give me attitude then hung up on me. Overall I will not be purchasing any dodge vehicles and will never set foot on their lot again I will add pictures of before and after and you can take your own opinion but since I have owned this vehicle they are the only ones that have touched it.

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Name: J******* J********
Date: 2021-06-05 02:45:18
Rating: 5
Comment: Drove all the way from Vegas to buy a 2018 Challenger hellcat. Had many bad car buying experiences in Vegas. Worth the drive. Ali was my sales person. He was great!. Never purchased out of state before. Would definitely consider it again! I am happy with my purchase. No games, no fake fees. The car runs and drives great!

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Name: J***** W*****
Date: 2021-02-25 04:00:11
Rating: 4
Comment: Dealership is old and outdated, in need of an upgrade! Desperately lacking Excitement, Adventure and Thrills like the brands they represent.Im very pleased with my purchase of the 2021 Cherokee, greeted and dealt with friendly and professional sales associates. Process was a little enduring approximately 4hrs, a bit long especially with a 5yr old. I wasnt planning on to make a purchase but Dealership made a sale!My only Disappointment was I asked for Military Incentives, NAVY VETERAN.I was denied Cash Back Incentive.They do have incentives for: ACTIVE DUTY personnel, 100% Disabled Veterans,Honorable Discharge within 12 months of separation of service...

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Name: C**** V**
Date: 2020-08-24 06:06:57
Rating: 5
Comment: Ordered parts several times and they came in quickly and even got a discount. Not as cheap as the online stores, but if you need genuine Mopar parts quickly they get them in fast.

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Name: G****** S********
Date: 2018-11-21 17:41:15
Rating: 1
Comment: Wish i could give 0 stars. brought my jeep in for an oil change, recall, and tire rotation. first they forget to give me the paperwork for the recall, then two weeks later my back left tire/wheel flies off my jeep into oncomming traffic and jeep falls on rotor. i get it towed back and they claim no fault and now insurance is covering over $5,000 in damages since this dealership is too incompetent to torque their nuts right or take any responsibility. will definately not ever be coming back and i recommend everyone to find another place for repairs.

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Name: G W*** (**** C**** T*******
Date: 2018-02-26 23:01:00
Rating: 5
Comment: Thanks Parker! Great selection but more importantly, great service thanks to my sales experience. I bought my car from the sales guy Parker Lanning. My friend purchased his car from Parker and recommended that I go see Parker if I buy my car. He was exceedingly patient and resourceful, very educated on the cars. Was able to answer just about every question of the 100 questions I asked. Nothing is worse than asking a sale guy questions and him not being educated in the product. He assisted me from start to finish and even a few times weeks later when I had a question about my new Durango and some of the settings. Seriously, thanks for all your help Parker!As for Bob Baker and my car. They have a very large selection of cars to choose from, they are not pushy when deciding what you want to do. Their prices seem to be good but with a little help from my sales guy, he was able to knock a few dollars off and That was not something he needed to do.I will definitely be recommending any of my friends to go to Bob Baker and especially go to my sales guy Parker Lanning.Now my new Dodge Durango is resting at home. Loving it.

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Name: J** B******
Date: 2017-04-28 18:55:16
Rating: 5
Comment: My wife and I were in search of a personal vehicle for her and our newborn son. We wanted something safe, reliable, and functional for us personally. Leah Balcourt and Trevor Ryan were extremely helpful during this stressful process. I had to take two days off work to dedicate to finding the right vehicle for us. Both Leah and Trevor made the experience pleasant and worry free. The entire team at Bob Baker Automotive was professional and personable. Thanks Leah and Trevor for all your help and making this experience enjoyable.

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Name: N***** C****
Date: 2016-12-04 20:45:04
Rating: 1
Comment: I have overlooked a lot since purchasing a vehicle on 11/26/2017 at Bob Baker Chrysler, often giving the benefit of the doubt to the sales and service teams.My buying experience was long and drawn out with many calculated maneuvers on the sales team’s part. As a first time buyer I expected some resistance when it came to financing but did not expect the shady manipulative behavior I experienced. They told me I was declined a loan from every option they had tried including Chrysler, despite my excellent credit. They pushed hard for my mother to cosign my loan so they could shop for a better deal. Upon declining that offer and getting ready to leave, magically the news was past that I indeed did get approved for a loan from Chrysler but my sales associate had “misheard” the manager. I guess they really wanted to finance through an outside venue, I would assume for a kickback from the lender. I also wanted to leave to go to the bank to get a cashier’s check for the down payment. They said they checked what time the bank closed and I had plenty of time to get there after closing the deal. This was obviously a lie because the bank was closed and had I to drive down the following weekend to deliver the check.Upon getting home I noticed that the rear seat was missing an insert for the cup holders in the armrest that left screw holes and unfinished plastic exposed. My sales associate assured me that the part would be mailed to my home address. This did not happen, as I had to go to the parts department and pick it up myself, which honesty didn’t bother me due to the fact I already had to drop off the check. Obviously the part was wrong when I got there because this is Bob Baker we are dealing with. I argued with the parts associate that clearly there is another part to hide the screw holes. In the end he could not help me because the computer did not show an additional part. Well I left and went to another dealership and looked inside their Ram 1500 Rebel and found the missing part myself. I am still waiting to hear back from Bob Baker as to when my part will arrive, with an apology.Overall I am very disappointed with my experience and I clearly took my Chrysler and Bob Baker surveys waaaay to soon. You have lost a customer for life, from all your dealerships and that my not mean anything to you but I hope my experience can benefit other buyers. Thank you for making this experience as long and drawn out as possible.