AutoNation Hyundai Valencia Service Center

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Name: V****** C*******
Date: 2024-06-19 16:23:14
Rating: 5
Comment: Very attentive to my concerns and requests. Great service .

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Name: E*** H*****
Date: 2024-06-10 16:16:44
Rating: 5
Comment: Service department is great. Bladimir took care of us. No complaints at all.

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Name: J*** G******
Date: 2024-06-07 20:37:24
Rating: 3
Comment: Happy they now pay for a ride service back and forth. Service reps are working hard to stay on top of their apparent workload as appears they could use another service rep. Im concerned the issue with my smart cruise control was chalked up to a misfire, and only a driving test to see if it could be replicated was done. I can understand the alert message on the dash couldve been a misfire, but the entire care was shaking BADLY until the cruise control was disengaged by not using it. I was dismissed and told to come back should there be a reoccurrence, that further investigation could be referred to their tech dept. I disagree, but was flat out (kindly) told nothing they can or will do now.

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Name: R** M*********
Date: 2024-05-30 00:05:39
Rating: 5
Comment: Excellent

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Name: H***** B*****
Date: 2024-05-29 17:45:38
Rating: 5
Comment: I would like to thank my service advisor Avery for excellent customer service and the service technician who solved my problem.you rock Auto nation Hyundai of Valencia.

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Name: R****** L*****
Date: 2024-05-29 15:55:41
Rating: 5
Comment: Customer service excellent

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Name: E***** H*****
Date: 2024-05-29 11:26:50
Rating: 5
Comment: It the place that people can buy their dream car. Staff are so nice and helpful. They do whatever they can to help customers.

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Name: J**
Date: 2024-05-22 19:17:37
Rating: 4
Comment: Always friendly, and theyre pretty reasonable with repairs. The only real downside is the lack thereof for loaner vehicles when it takes more than a day to complete, so you end up on a wait list. Usually best to figure out something else, but if youre not in a bind, they do offer ride share or shuttle service. Also, every time Ive had service on a weekend, theyre always short staffed on mechanics. Not sure if that has been the case for anyone else, but your best bet for getting anything done in the service center is a weekday.

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Name: B*** G*****
Date: 2024-05-20 21:34:17
Rating: 1
Comment: Was great but I DONT WANT TEXT MESSAGES LIKE THIS SENT TO ME AT 4 IN THE MORNING. ITS RIDICULOUS !!

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Name: D* L
Date: 2024-05-15 03:24:38
Rating: 1
Comment: Had a 7am appointment to have an EV service (basically a tire rotation). If asked if any other issues I said there were USB problems. At 6pm I got my car back with just a tire rotation and said they didnt even look at the USB. Communicated 4x with the service department for status throughout the day and received zero feedback. When I picked it up they said because of the USB they kept skipping my tire rotation. Was a complete waste of a day.

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Name: S****** P*****
Date: 2024-05-10 18:39:16
Rating: 5
Comment: I needed a repair for a recall. They paid for and provided a lyft ride to and from the dealership which was convenient. I encountered no problems.

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Name: D*** E****
Date: 2024-05-07 08:01:49
Rating: 5
Comment: Everything we needed to have done was completed wlithout any problems. We hope every time we have service done it will always go so well.Good Job!

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Name: A****** M*******
Date: 2024-05-05 16:25:12
Rating: 5
Comment: We recently took our Santa Fe for regular maintenance and were assisted by service advisor Blad. Aside from the oil service, I pointed out a defect in the entertainment screen. Blad managed to order it and have it installed under warranty in a timely manner. No hassle and easy going.

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Name: L**** W***
Date: 2024-04-30 04:56:30
Rating: 5
Comment: My car is brand new Hyundai Santa Fe hybrid, only three months old, under 5,000 miles. One day after driving through the severe rain and hail, the lights on dashboard were all light up. After the car was in the shop for two weeks and fixed, I got the car back. But within two days, the engine light was up again. My car had to return to the dealerships service department again. I was frustrated and very upset with the car. Luckily, this time I had a very good service advisor, Avery. She made this car repair a completely different experience. She was genuinely care for customers concern. She tried her best to help me. She arranged car rental and later loaner car without delay, saving me a lot of time. She explained situation thoroughly. Most importantly, she kept the communication channel open, didnt leave me in the dark. If anything out of her ability, she would explain it well in detail. I wrote this review because I really appreciate her effort and great customer service. Her good service deserves to be recognized and thats the reason I give this review five starts.

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Name: J**** S****
Date: 2024-04-29 13:46:45
Rating: 5
Comment: I love my Hyundai service advisors Angelina and Eric at the Valencia location. They always take such great care of me, and get me in and out with great efficiency and care.

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Name: S****** T*******
Date: 2024-04-27 13:35:43
Rating: 5
Comment: Bladimir and the service team were amazing. He explained everything in advance, provided me a ride home and back, sent a progress video and even washed my car. Outstanding service. Everyone was friendly and very professional. Thank you so much!

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Name: m**** a******
Date: 2024-04-26 15:08:20
Rating: 1
Comment: First offCalled Bluelink to setup an appointment for recall. Bluelink sets it up with Honda, where I clearly have a Hyundai…I go and get dated to come back another day for having no appointments… CLEARLY THIS WASNT MY FAULT.My EV lost almost 100 miles of battery life and it’s only 2 years old. AND THERE WAS NOTHING DONE IN REGARDS OF THAT “except that there’s only recalls we work on”.Experience was terrible, phone service was worse, Bluelink are mixing up appointments.OVERALL THIS WAS VERY BAD IN EVERY WAY SHAPE AND FORM.

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Name: J***** T*******
Date: 2024-04-21 23:04:42
Rating: 5
Comment: Friendly staff and detailed information!

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Name: J G
Date: 2024-04-19 14:52:15
Rating: 5
Comment: Thank you Angelina

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Name: F*** A L****
Date: 2024-04-17 20:07:27
Rating: 5
Comment: I recently had the pleasure of interacting with Angelina, one of your remarkable customer care specialists at Hyundai Valencia. Her dedication, empathy, and professionalism left a lasting impression on me.From the moment I met her to get a safety recall performed on my 2013 Santa Fe, Angelina demonstrated unparalleled patience and attentiveness. She actively listened to my concerns, asked insightful questions, and provided clear explanations and expectations. Her ability to navigate the repair with grace, kindness, and humor truly stood out.What impressed me most was Angelinas friendly demeanor and sense of humor. She didnt just address the surface-level problem; she delved deeper, ensuring that my needs were met beyond my expectations. Her genuine care for customers shines through in every interaction.Moreover, Angelinas communication skills are exceptional. She conveyed information concisely, yet with warmth and an engaging smile. Her positive attitude and willingness to go the extra mile made me feel valued as a customer.In a world where customer service can sometimes feel transactional, Angelina embodies the spirit of true customer service. She turned what could have been a frustrating experience into a delightful one. I am grateful for her dedication and unwavering commitment to excellence.Angelina, thank you for being a shining example of what exceptional customer care looks like. Your passion for helping others is commendable, and I am confident that you make a significant impact on everyone you assist. I am sure the people at Hyundai Valencia see your true worth to the business. If she were in sales, Id buy a car from her! Keep up the great work Angelina and also keep that welcoming smile and fun personality.

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Name: T**** T**********
Date: 2024-04-16 11:34:04
Rating: 1
Comment: Simply the worst service ever! I went in with an extended warranty to fix the problem with my car and they ( the Hyundai dealership/service department ) straight up told me that my warranty did not cover any of the parts and only part of the labor fee, so I took it upon myself to call the warranty company and they told me that the part in fact was covered and yes, they only covered partial labor. so why would the service department lie to me and tell me that I had to use only Top of the line parts instead of the aftermarket parts and tell me that the warranty did not cover anything? sounds like a scam to me. So I asked them to put my car back together, and I will take it somewhere else! a shame we can’t even a dealership to be honest about anything. when they gave me the list of everything that was wrong with the car nowhere did it mention the part that they told me the car needed, but it did list all the least expensive things that the car needed and did not tell me about, they only mentioned the expensive parts that I had use or replace! DO NOT USE HYUNDAI DEALER SERVICE IN VALENCIA

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Name: b*********
Date: 2024-04-15 13:12:33
Rating: 2
Comment: The guy that helped me check in was really nice. However, they told me my service would be 2-2.5 hours and it took 5.

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Name: F**** S*****
Date: 2024-04-12 03:40:16
Rating: 3
Comment: The person that was assisting me, didnt seem to know any relevant details at the moment, and had to consistently double check.Also, I was told oil change should take between 1-3 hours on busy day, but I didnt get my car back until end of day and didnt receive any compensation for the inconvenience.The only upside that day, was that I got a lower price online because I personally found a coupon.

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Name: D**** A*******
Date: 2024-04-05 15:22:04
Rating: 5
Comment: I love this service department. Angelina was my service advisor and she was excellent. Erik helped as well. I felt like family and was treated with great respect. I will definitely only go to this center.

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Name: C***** F**
Date: 2024-04-04 18:51:26
Rating: 1
Comment: Eli, our salesman, was excellent. However, his manager was a real obstructionist. We came in because of the sale ads on TV. They denied knowing about this. He asked me to describe the commercial and where we saw it. No decrease was given to the stick price, but they added an additional $10,000. When we got up to leave, the manager ran after us and asked what we needed. We reinterated that we wanted $5000 down and no more than $500 per month (lease). That was what we had been saying for 2 hours. I told Eli I did not want to play games. Give me their best deal and I will take it. I was at the dealership for 7 hours. This was the most horrible experience I have had in all my years of buying and leasing cars.

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Name: K**** B******
Date: 2024-03-27 11:20:13
Rating: 3
Comment: Krista was very attentive, when I dropped off the car in the morning; except that she left for the day without sending me a Lyft, right after telling me that shed do it now. Once my car was done, I called Auto Nation multiple times requesting a ride back to the Dealership, and the receptionists were unable to locate ANY Service Writer OR Service Manager to order a Lyft. I left multiple phone and text messages for Krista, all going unanswered. Also, I was told the car would take approximately 1-2 hours to complete; I dropped it off at 0800, and finally picked it up around 1600.Luckily, a kind Service Writer named Andrea, somehow (finally) received a communication from the Receptionist around 1530 and texted me back, albeit 7.5 hours after Id dropped off my vehicle. She finally called me a Lyft.I was told that my car would be washed upon being finished. This obviously did not happen, as the vehicle had the same amount of dust and marks on it as when I dropped it off. I was told it had been washed, however.The waiting room leaves a lot to be desired - no snacks and bare-bones.On a good note, the technician made a video to show me what was going on with my car - very helpful!

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Name: J*** T*****
Date: 2024-03-25 15:32:19
Rating: 5
Comment: My Service Advisor Angelina Noto was fantastic. Angelina was extremely helpful, knowledgeable and professional. Great customer service!!

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Name: A** K*******
Date: 2024-03-22 22:40:45
Rating: 5
Comment: Loved the remodeling and especially Krista in the service department!! 🫶🫶

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Name: R**** D** M*******
Date: 2024-03-21 01:48:27
Rating: 5
Comment: Recently, I had my car serviced at your establishment, and I must say, I was thoroughly impressed with the level of professionalism and attention to detail demonstrated by your staff. From the moment I arrived, I was greeted warmly, and the maintenance process was explained to me clearly. The technicians were efficient and thorough in their work, and I appreciated the additional recommendations they provided without pressure. Overall, I’m extremely satisfied with the service I received and will definitely be recommending your establishment to others. Thank you for taking such great care of my vehicle!

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Name: M**** d** P**** W***
Date: 2024-03-16 16:27:25
Rating: 5
Comment: Great customer service, Krista was very helpful during the whole process.

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Name: D**** F**
Date: 2024-03-16 15:52:33
Rating: 5
Comment: Ashley and Steven were excellent. Fast and efficient!

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Name: M***** D*
Date: 2024-03-15 20:45:58
Rating: 4
Comment: The staff was friendly and eager to help in any way they can. I took one star off because of AutoNation itself; their back office takes a long time to run approvals, estimates, cut checks etc. and I was left at the dealership waiting for 4+ hours on two occasions. I had to bring my car back a third and fourth time to get something repaired that should have been caught in the initial vehicle inspection - 3rd time for them to verify what they missed before (via an independent mechanic inspection I had to pay $145 for) and 4th time once the part arrived. Given that the commute is just under an hour one way, this wasnt ideal. Otherwise, staff was great just wish efficiency and attention to detail on the operational end was improved.

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Name: J*** C*******
Date: 2024-03-12 13:21:17
Rating: 5
Comment: I had a great experience at AutoNation Hyundai Valencia. I had a few recalls that I went into get repaired and I was helped by Service Advisor Angelina. Angelina was very helpful, friendly and knowledgeable it what was going to be completed. Angelina ensured I got a complimentary ride home so I didn’t have to wait until the work was complete. Once my vehicles work was finished, Angelina explained all what was done and sent me on my way.

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Name: J*** R*******
Date: 2024-03-06 17:09:31
Rating: 5
Comment: My Service Agent, Krista provided excellent customer service, explained everything clearly and my Tucson was ready early!

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Name: D**** P*****
Date: 2024-03-04 16:27:23
Rating: 5
Comment: Angelina Noto was a pleasure to work with as my service advisor. She provided outstanding customer service and was very knowledgeable about my car.

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Name: D***
Date: 2024-02-28 23:33:27
Rating: 5
Comment: 2017 Hyundai Veloster. Car was brought in for rough idle. Although they couldn’t duplicate the problem they checked every system that could cause a rough idle. I did appreciate them asking my permission to take the car on some extended test drives. Eric was very helpful and I’m happy to recommend AutoNation Hyundai and their service department for your servicing needs.

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Name: A**** M*********
Date: 2024-02-28 17:53:48
Rating: 5
Comment: Very good and friendly to me

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Name: F**
Date: 2024-02-27 03:23:10
Rating: 5
Comment: Dropped my vehicle off for 24000 mile check up. They sent me a video showing items which needed replacement and which didnt. Car was ready at an acceptable time.

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Name: D** F******
Date: 2024-02-24 16:53:41
Rating: 5
Comment: Leased my car from here before it was AutoNation, but it’s largely the same crew. Still go for maintenance and I appreciate that the team is transparent and prompted. I never feel like I’m being hassled into something unnecessary. The car itself is… what it is. But as far and a dealership goes, I appreciate this staff.

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Name: A*** H*****
Date: 2024-02-23 15:28:53
Rating: 5
Comment: Great service, fast and effective.

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Name: R****** Y******
Date: 2024-02-21 18:45:36
Rating: 5
Comment: Excellent Service!! Service Advisor Angelina was fantastic --friendly, helpful, courteous, knowledgeable!! And the fact that the service tech sent us a video of everything he was checking as he was doing it was great!! Total transparency and should be standard in the industry. Kudos to AutoNation for doing this!!

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Name: C**
Date: 2024-02-21 04:15:08
Rating: 1
Comment: Since the conversion from Parkway to AutoNation customer service has declined substantially. Wait times, poor communication, lack of response, wonky phone systems, failure to provide services promised/agreed upon. Ive been coming here since 2016 (when I purchased my car) so have a Big frame of reference. Very discouraged and disappointed.

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Name: R*** R****
Date: 2024-02-20 18:13:46
Rating: 5
Comment: Great service,very helpful and maintenanced my car in a very timely manner.

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Name: D***** B*******
Date: 2024-02-12 16:08:59
Rating: 5
Comment: Attentive customer service team.

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Name: G****** D* L***
Date: 2024-02-11 02:05:31
Rating: 3
Comment: Service advisor not too knowledgeable, Never called when car was ready.

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Name: M******* M*******
Date: 2024-02-07 23:02:42
Rating: 5
Comment: Very courteous, friendly and efficient. Brought my car in for routine service and 15 point inspection. Car was finished within the stated time. Highly recommend.

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Name: F****** D****
Date: 2024-02-06 17:49:57
Rating: 1
Comment: It was a terrible experienceHad my car for 9 days and couldnt get it fixed. They said they had ordered the part and would contact them when it arrived, but another week has passed and they have not heard anything. While I had my own car, I requested a rental car several times, but the response was that they could not support it, and I had to live without a car for 9 days. Is this your way?

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Name: G***** C******* (**************
Date: 2024-02-04 15:09:43
Rating: 1
Comment: Absolutely terrible customer service and communication. Kept my Santa Fe for a week without keeping me updated. Responses to inquiries were were non existent, or vague at best. I will never bring my vehicle back for service.

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Name: P**** A********
Date: 2024-02-03 23:41:41
Rating: 1
Comment: Had a service appointment (booked two weeks ahead) for a current recall issue. After I dropped off my car, I got no communication from the service team: they wouldnt return my calls; I had no idea the status of the car. After leaving the car overnight, I called to let them know I was coming in to pick up the car. (Still no response.) When I arrived, I was told that they would need to order the required part. So: (a) its a known recall issue -- they should have at least ordered the part before I arrived; (b) they had my car for twenty-four hours and did no work on it; (c) zero communication. If I ever go shopping for another Hyundai, it certainly will not be at this place. If I could give negative stars for wasting my time, I would.

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Name: J**** B***
Date: 2024-02-02 17:54:37
Rating: 5
Comment: I previously had an unpleasant experience but had to go back for the dealership to take care of an issue immediately. This time around I had excellent experience overall, initial contact all the way to delivery. There’s been a change in staffing and acknowledging customers their needs and expectations.

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Name: w***** t*****
Date: 2024-02-01 16:40:50
Rating: 1
Comment: Took over 3 hours for an oil change and tire rotation while I was told 1:15 minutes. After 2 hours my car hadn’t been moved from where I parked at arrival….was told the techs were at lunch! So you scheduled my service during lunch?? Terrible…..

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Name: C**** C*****
Date: 2024-01-31 22:13:45
Rating: 1
Comment: Window was left cracked open during a storm day. Drivers seat was VERY wet. Appt was at 7am, the dealership had parked a car in the entrance to dealer and was not moved until 7:20am. Oil change and tire rotation w/three recalls (one being a trailer hitch issue, which I do not have) took over 9hrs. Did a recall repair on a trailer hitch issue which I do not have a trailer hitch. Multiple attempts to contact service advisor, without reply.

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Name: m***** m****
Date: 2024-01-31 13:27:17
Rating: 2
Comment: I would like to give 5 but with communication and updating your customers about your vehicle that tough to understand. I bought my car for oil leak dec 18 and didnt get back till Jan 13. That time I only have 1 update and I have to go there to ask. No phne call from. The dealer. Then return it jan 14 for a weird sound and check engine light on. Same thing no update on whats going on. I got the vehicle Jan 24. Sometimes there are things that are not in our control. But for just a phone call and update will give your customer a big relief . It doesnt mean that this dealer is not good in service. I think they are just overwhelmed by the situation. I still believe that they should put time on updating there customer before the end day. Thank you.

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Name: J***** W****
Date: 2024-01-30 13:51:34
Rating: 5
Comment: Very professional and good job keep it up thanks.

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Name: L** C****
Date: 2024-01-13 15:54:44
Rating: 5
Comment: Friendly staff and pretty fast service

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Name: S**** P********
Date: 2024-01-12 22:35:04
Rating: 4
Comment: Generally satisfied with the Service Center. Last time I was in for warranty/covered maintenance work which was clearly stated on my initial work request, I felt there was some pressure to upsell for additional services. I have never had that feeling before at this Service Center.

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Name: p*** i
Date: 2024-01-12 19:06:24
Rating: 5
Comment: Super fast service and the service tech was rad.

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Name: B***** N****
Date: 2024-01-12 17:47:26
Rating: 5
Comment: Worked well service completed same day

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Name: J*** T*****
Date: 2024-01-05 15:02:13
Rating: 5
Comment: Went in to Auto Nation Hyundai to do a recall and they did a wonderful job

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Name: L*** A*****
Date: 2022-05-28 05:53:01
Rating: 5
Comment: Best experience buying a car I’ve ever had! Enjoyed the entire experience totally recommend. Nick and Danny! Very professional