Kerbside pickup
Yes
AutoZone Auto Parts in Plymouth
Categories
Location on the map
Plymouth, Wayne County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 734-781-9878
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:7:30AM–8PM
- Sunday:9AM–7PM
AutoZone Auto Parts in other cities:
Comments (101)
This store has absolutely NO customer service. The young girl with the long blonde hair acted like I was interrupting her day of not having to work even though there was NO ONE ELSE in the store when I came in. I will NEVER use that store again. HORRIBLE CUSTOMER SERVICE. I am an older woman that needed help and completely felt like I was sabotaging her lazy day of not having to do anything. Again, HORRIBLE CUSTOMER SERVICE.
I give 2 stars because the staff is friendly... however, I couldnt even get an engine air intake filter here for a 5.7l challenger which I know they carry. The manager here didnt even know what I was talking about when I asked for an air filter for the engine and thought I wanted an oil filter, then told me they didnt have an air filter for the engine. Kind of shocking your manager cant differentiate between such basic maintenance parts. Guys across the street are much more helpful.
David offered great information for my vehicle after checking the engine codes and found the part I needed. 4 out of 5 stars only because the man and woman working with David seemed uninterested in interacting with us or assisting David to find a solution, meanwhile mocking David for taking time to give us more information and accidentally stuttering.
They went above and beyond working with me on the warranty for my car battery. They installed it within 30 minutes of me showing up at their store. Super friendly, helpful and smart. A pleasure to do business with! Which a rare and refreshing find these days. Thanks Autozone!!
David and Dwight were very kind and helpful, replacing my car battery. I will definitely be returning to this location.
I have had 2 great experiences heres.One time a worker allowed me to borrow tools to install something in my car.Another time a worker installed a new battery in my truck even though it was difficult to change.This location is great!
They were absolutely great!I bought wiper blades in SC before i left on a trip.Six weeks later in Michigan i finally had to use them for the first time.The blades kept getting caught on each other.So i went to the Auto Zone in Plymouth Mi and they figure out the SC branch grabed the wrong passenger side blade.He reomved the wrong blade and gaveme a refund then put on a new correct blade.THANK YOU Plymouth store!
Im giving this place five stars due to the fact that I had a battery that I purchased less than a year ago and they were able to give me full credit for a new battery. Roughly just under $200. They do have a lot of stuff in the store I would check it out AutoZone is a great place and if you do five purchases over $20 you do receive $20 off your fifth purchase.
I really Iike this store. Friendly and helpful people working there. The counter man helped me carry salt to my car.. Really good prices. As a former Master Mechanic and Engineer...I highly recommend Auto Zone and in particular this store.
7-20-2021I called in and spoke with Mike! Super kind and knowledgeable! When I arrived at the store in Plymouth, Kyle jumped at helping me and saved me money by using a tool and printing off directions to do the repair myself!THANK YOU!!!!!!!!!!
Friendly sales representatives. did not have cash to process a return and apparently debit card transactions cannot be returned to the card. this was a huge inconvenience as I was asked to return another time (maybe call first). they should be prepared and able to service the customers instead of requiring them to make multiple trips to the store.
I purchased a small floor mat for my new car and Jesse, the salesmen, took it out to my car to make sure it fit. During our conversation I mentioned that I was not comfortable with the dashboard, etc. Jesse took the time to explain all the features. It only took minutes but it meant the world to me as far as confidence. That is superior customer service. Thank you Jesse.
Got a new battery and installation in under 30 minutes. Friendly staff, very helpful. Gave good local recommendations for other fixes/upgrades.
I went down to buy a pair of wipers that I wanted, thought I could pick it up in store but they had to order it, so we ordered it, they said it would be there in a day;the next few days, FedEx had problems delivering because of the snow, fine (but they dragged on for 3 days even though the roads were fine). I went in again on Saturday, the guy said the system was down and he didnt know where it was in the shop, so I said I would come back again. And then I went back again, and it was different staff from the people who placed my order, they claimed that there wasnt any parts, and the system had no such way of finding the part. They said they could reorder or told me to come back when the other guy (who helped me order) was there.I still havent gotten my parts. This is so ridiculous, like what kind of system is unable to pull up a customers order? I believe it should just be a receipt scanning sort of deal. This is so stupid, I dont usually write bad reviews and Im not a whining person, but seriously Ive been here too many times and its getting frustrating. (My part wasnt cheap either). Consider buying online instead.
Great list of products and everything. Been shopping here for many years. Unfortunately, they would not accept my return, even though its never been used. They need to coach the staff better way to assess conditions of the product and provide better service.
It was my first time in this Auto Zone, and the customer service was great! My windshield wiper blade needed to be replaced and Tyron took care if it for me! He grabbed what I needed and put it on my car without me even having to ask. Thanks Tyron!
Employees were nice. However, inexperienced in battery replacement on newer cars (specifically 2015 and probably up). Ended up shorting a wire by connecting it wrong, which caused a expensive and not needed wire replacement. My recommendation to the employees is somehow better gauge whether you can do a replacement or not, before attempting. Regardless, this is my last time at autozone :(
Very friendly customer service, great sales usually, and very helpful staff. They helped me change the headlight in my car, because I cant do it due to recovering from spinal surgery.
Employees are unfriendly and unhelpful. I had to return an item and they gave me a hard time accepting my request. I had to call customer service but, the employee was just reluctant to talk and help understand. I even saw the employee punching wrong numbers in the computer, may be just to send me back, not sure though. Finally it was good for me that an excellent customer executive was on line to help me go the return process through this store only!! Will avoid going here for sure.
Was in here today and was not impressed. The staff member that helped me couldnt have been more useless in the end. He looked up my car for what filter it takes and rambles off the part number and points me to the back.Once back he scans my items and I give him my rewards number and ask to use my rewards, he said I dont have any and to just call the 800 number to figure it out because its not on his screen, I asked if he could double check and he pretty much said no. Put the stuff back and wont be going to that location anymore.For a store that is still relatively new to the area and competition a walk away youd think theyd help more.
Devin was very sweet and looked up info to make sure he was doing it 100%. Meanwhile the older white guy smoked a cigarette while showing Devin how to do it aka put the Freon in my AC! I was very turned off by that. They never shook the can and My A/C still isnt blowing cold air. I bought the $50 ac pro. Damn.
Great Work and Thanks!! I brought my car battery in, Tyron was the service representative that helped me -- Tyron diagnosed the issue with the battery immediately and efficiently, determined the battery was still under warranty, and, the battery was the wrong size for my car – great work!
Store Manager Moe is great person,he helped me with my trailer hitch project ordered what I needed. Everything arrived just as he said on date and time specified.
Dwight was very kind and quick! He helped me right away and did it with a smile. Will be coming back for sure! :)
Both employees were super helpful, super nice and went way beyond what I expected. They didnt try to sell me things I didnt need. This is where Im coming from now on!
They always have what I need.
Very disappointed - looked up hours online for this location; and it was supposed to open at 7:30 a.m. Got there at 8:45 and an employee came to the door and said she wasn’t letting anyone in until someone else showed up at 9. Hours on the door also said they opened at 7:30. If a store advertises hours when they are open, they should be fully staffed to support their customer base. I run a business and find this experience to have been very unsatisfactory!
Easy in-and-out, love to grab and go at autozone. All of them; doesnt matter what city Im in, I know what to expect I like this place
Great service. Had what I needed. Got the right antifreeze for my jeep. Thanks
Worst customer experience Ive ever received.. I needed to replace a headlight and had no clue how to even begin. They told me to google it.
Visiting this place reminded me why I like to buy online. Service was clumsy, prices were higher than Amazon. Unless online shopping is overwhelming, or you need a part same day, I see zero value in going here.
The young man behind the counter went above and beyond normal to make sure that we were satisfied so for that I give them 5 stars
Often many of the helpful services are not as advertised because none the workers want to volunteer to help. Im referring to car maintenance reports and battery checks.
It was clean the people professional and they had what I needed.
Small, clean shop with helpful staff. Doubt they have everything, but its a nice pop in option and theyll order parts, or hold them for you.
I needed to change my brake light bulbs. I had no clue and no tools. The very nice manager helped me.
Staff was friendly. They helped refer me to places around the area and were spot on with my vehicle diagnoses. I wish there was this kind of AutoZone near my house.
They are willing to go over and above to help their customers
The person that helped me did the best he could do because of the restrictions with corvid-19 pandemic.
Very helpful staff, clean, good selection to get the job done.
James got me the right battery for my truck without having to look it up in the computer
William was very helpful and went out of his to assist me with my problem.Ive always found auto zone friendly and this new store is no exception.
Had to actually BEG the staff to help me- twice! There are so many auto parts stores in this area there is no reason why I would ever return.
My daughter had a bad experience with one of their reps at this location.
If you buy a part theyll put it in for you it was the best experience!!!!!💖💖💖
Melissa was a great help. Vital employee to Autozones customer service!!!
Friendly staff at a convenient location. Selection is good and the online ordering is helpful.
Wedsite and signage at the store says it should be open till 10pm on Saturdays. It’s 7 pm and it’s closed.
Thank you, Joseph, for providing some excellent customer service!
Quite a few body panel repair options. Was decently impressed
One of the newest and nicest auto zone stores Ive been to
Clean, bright, and new store. Staff was very helpful.
Super awesome spaceship parts fit my rocket booster.
The employees were very nice and helpful.
Guy was nice enough, only had the expensive wipers left to buy
High quality vehicle clothing rack
They have a good selection of product here at a reasonable price
Rude staff 😒
Good place stay take good care of you no worries
Great store .. people very helpfull
Clean store. Nice employees. Overpriced.
These guys don’t seem to want to be there. I’m sorry I bothered them.
Friendly staff helped me find what I needed.
Dave,employee, assisted me in replacement of a relay switch.Thanks
Here on a Saturday morning at 10:55 a.m. and the store is closed.
Its sad to say they are understaffed and not as knowledgeable as maybe the should be.
Arrogant staff! Don’t want to help customers.
Service was good. Prices are fair.
Very good products
Always has a good inventory
Didnt have the equipment to do testing
Great customer service.
Ignorant arrogant staff. Do not go here.
Excellent parts store
Great customer service
Great set of guys!!
Very knowledgeable.
Nice help
Knowledgeable, friendly and helpful.
Always real helpful
Had the product I needed
Dope selection Bro
David was awesome
Great peps
Great store
Very helpful!
Great service
Nice newer AutoZone
Good service
Friendly
Great help
Total reviews rating 4.1
101 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-02-21I can honestly not say good enough things about the employees at this location, particularly Alan. I was driving on M-14 and got a notification on my dash telling me that I had a charging system malfunction and to pull over to a safe place. I figured I would make it to this location to get my battery checked and Alan was immediately attentive and extremely helpful. After diagnosing that my battery health was alright, he noticed that my serpentine belt was torn and no longer attached to my alternator. He spent some time thinking and ultimately told me that if I purchased a new belt he would be able to assist me in putting the new one into place. After some time finding the tools and looking up manuals, it took him about 15 minutes to get me back up and running again. I had it looked at by a mechanic today and he said that Alan did a great job. I feel incredibly lucky to have ended up at this location, and I can definitively say that this was one of the nicest things that a stranger has ever done for me. If it had not been for him it would have been a much more stressful end of my day.I highly recommend this location! Bravo Alan and the rest of the AutoZone Plymouth team. My sincerest gratitude for all of your help.
Review №2
2022-07-15Chris and David provided excellent service for my battery replacement. They provided individual attention, taking the time to first clean off the terminals off my existing battery before verifying that it actually required replacement. They then installed the new battery and got me back up and running quickly. They made the process very painless.
Review №3
2022-04-06I am BEYOND impressed with the customer service I received from Alan at the Plymouth, Michigan location. His professionalism and knowledge was topnotch. This young man needs to be acknowledged. Its service such as his that will bring me back. Definitely an asset to Autozone. Thank you again, Alan, and thank you Dwight (hope I got your name correct) for a well organized and clean store.
Review №4
2022-05-24I would like to take time to Thank Alan at the Plymouth store.He went out of his way to help me and give his honest recommendations without trying to sell me. I just left court and was frazzeled. He was kind and took time to make it a good experience. He is a great listener and should be recommended for a promotion at his next review! Thanks again Alan.
Review №5
2022-03-29These guys refused to help me with changing the lightbulb on my car. That being said, they were extremely rude about it. The one fella was outside smoking a cigarette and he clearly did not want to work so he told me he couldnt help me. I will always go to OReillys from now on.
Review №6
2020-01-25Went in tonight for some oil and filter for my whole house generator and to have them test the battery in it as well. Dwight was very helpful and very polite and made my evening even better.
Review №7
2022-03-30The staff told my bf they wouldnt have a certain part until 2:30pm. I wanted a serpentine belt and he was admitt that Was given a print out of the part that needed replacement but not to me, the purchaser. my bf said it was a sepertein chain and ended up with a lemon I go and hopefully will replace the part my bf requested but couldnt afford to replace for me.
Review №8
2022-07-21Awesome AutoZone and very unique! Polite and knowledgeable staff! Defiantly will go back for my automotive needs!
Review №9
2022-02-22This is a nice clean autozone with a great staff. Thank you Kim for being patient with me as I was panicking about my car not start. Now I have a new battery with lots of cranks. Lol
Review №10
2022-07-15Very nice and helpful. Helped find what I needed and made sure it was right.