Kerbside pickup
Yes
AutoZone Auto Parts in Rochester
Categories
Location on the map
Rochester, Oakland County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 248-844-2993
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:8:30AM–9PM
AutoZone Auto Parts in other cities:
Comments (145)
All I can say is thank you. This team and especially Ray took time to basically do a full on battery test replace and repair. Ray first helped get us some battery cleaner, then worked the tools so that my son, who we are leaving at college 5 hours from us, had a good battery. I offered to pay him for the help and said “Just doing my job man”. The bolts were rusted and he had to do some extra work so needless to say for this location customer service is a point of emphasis and if I ever need anything in Detroit again I’ll be going back here!
Waste oil tanks are always full.Ill purchase my oil elsewhere then.
The worst customer service I’ve ever received at an Auto Zone. I went to have a code read & I did call ahead. I spoke with a woman on the phone named Jenny who was very pleasant. When I arrived there was a guy behind the counter. I told him I called about having a code read. He didn’t seem to understand what I was asking at first. He went outside read the code and we walked back in. I asked him if he cleared the code, he said no the machine doesn’t do that and handed me a mechanics card. Okay. This is not the first time I’ve had a code read. I’ve always had the code cleared before I left. This guy just didn’t want to go back outside. He handed me the paper and said there you go. He didn’t even bother to explain the code or offer to sell me the part. It’s like he’d rather me go to the mechanic shop he hands out cards for than actually sell the part. I will never return to this Auto Zone.
Messed up my purchase (no points) could not get core deposit???
Stopped in to grab some screws for my license plate today (03/20) and watched this woman in dress pants who looks to be a manger walk up to me, inches away, with a mask under her chin and not a care in the world. And the guy behind the desk... No mask in sight. No wonder numbers have spiked from a thousand to 3 thousand in the last couple of days. Incredibly disappointing considering I’ve been to this location many times before and employees have always had their masks on and properly at that.
The parts from AutoZone is good. The guys who work at this location is terrible. I recently stopped by at this location to pick up some parts to fix exhaust system, the guys not willing to help at all, chatting behind the counter and just point at a corner, basically saying it’s over there and go figured it out yourself. Even I try to pay for the part the guy is so rude. “I am sorry, I interrupted your “ work related”conversation” . Go across the street to O’Reilly, people over there much more helpful and friendly.
Brian K is the best he went the extra mile to save me $300 from the dealer. Brian K installed my BMW battery in 15 mins. The BMW dealership wanted to keep my car for a hour and half and charge me $300 for a battery installation.Brian K was very nice and polite about everything. Inaddition he would not take a tip!Thanks a lot Brian you saved the day😊
Local makes it convenient usually have the parts I need
Got my part but didnt have the one the website said they did, but had a different option. We only discovered it after me asking to check for other in stock options. The guy who helped me didnt seem to knowledgeable. Sub par experience I normally dont get when stopping in.
Leonard was very helpful. He found a wiperblade to fit my car and put it on my car.
This place disappointed me. Went for a battery replacement, the guy looked reluctant even before he checked my van. Then there was an obvious reason he found that the 2016 Odyssey has an air duct and the professionals are not allowed to touch any parts. I was willing to remove the two small plastic pins myself, they still refused. Free battery installation is false. The overall attitude of the technician was disappointing.
They were wonderful. Thank goodness this place will still install your battery in for free. And they will test your old one for you. Their competition (starts with a O ) wont do it anymore.
Vincent really took care of me. Battery was at a great price and then he swapped it for me, too. Awesome service.
I had my credit card information stolen and seen fraud activity from this store and two other AutoZone locations. I called each store to notify them of the time of purchase and amount, this store not only took my call seriously, they acted on it immediately and were able to locate the order and seen it wasnt picked up yet. When the suspect came to pick up the attempted fraudulent purchase they stalled them for police, the suspect eventually got nervous and fled minutes before the police arrived. The suspect now has a warrant and is under the eye of the Rochester Hills Police Department. This store sent out a warning to other nearby AutoZone locations. Im impressed with this location, as the other two I tried to warn just said thank you - and here the staff cared enough about their customers and their products to act further. A special thank you to Brian and Reiner who were very comforting and on alert during this unsettling incident. The Rochester Hills Police also gave praise to AutoZone for their quick thinking and fast acting tactics.
Love this store. Always so helpful and the staff is so knowledgeable. I will drive out of my way to use them. Never disappointed with their prices or service. The absolute BEST around.
I was told by a friend that u can get car bomb airfreshner here!!! yes they work fantastic. was greeted at the door shown were product was that I was looking for and then went to check out. boom no cashier in site but I could hear them in the back. love what they have but wasnt impressed with them wasting my time.
Good place for auto parts, but seems as if the assistants and employees are more interested and/or encouraged in pushing their own brand (duralast) rather than genuinely offering unbiased recommendations which include similar products from other brands as well.For the average person who doesnt have preexisting knowledge regarding what they are looking to purchase, it would be easy to get swindled into buying unnecessarily expensive or even an inferior product to other brands.
Very helpful staff giving valuable tips for free.
I came to Autozone on Auburn rd to get an air filter and cabin air filter. Store Manager Tommy was very helpful and provided an excellent customer experience. I will be coming back for my auto needs and recommend this store to anyone needing auto parts and/or service.
The trailer tow hitch lighting was not working in my vehicle properly, I go in and ask for assistance, their response is we cannot help you because of COVID-19. I asked if they can point me in the right direction, and they respond what do you want me to do? I go to aisle 7 to look at the trailer hitch light systems and try to figure it out for myself with no assistance from anyone at AutoZone. I was told by a customer that there is a trailer tow service a mile down the street so I go check it out, they are closed so I try to install it myself and troubleshoot the issue, I recognize I need wire strippers and splice connectors, so I go into the OReilly Auto parts store next door, and they are much more helpful.
As always the employees at Auto Zone were so helpful. Needed new battery to withstand the -0 temps. They immediately found one at a reasonable price and installed it right away. They have been life savers so many times.
They had what I needed, very fast checkout procedure, in and out in 10 minutes
Very helpful and friendly staff.
Mack replaced the front headlight on the driver side of my Toyota Matrix which was a bit involved. I have balance issues when standing/walking most of the time so I really appreciate that AutoZone will change headlights and wipers...stuff like that at no additional charge. Thank you Mack and thank you AutoZone.
On Tuesday, March 5th, 2019, I came into the Rochester Hills store for a new car battery at approximately 6:10 PM. I was greeted by Emmett, (unsure of name spelling), who was very pleasant and expressed exemplary customer service skills. I left with a new battery that was installed by him and a sense of peace and relief. Emmett is truly an asset to your company. May God bless him and your store for the quality auto parts and service that you provide.Sincerely,Angela Wolf
They try to please but i often receive the wrong parts and end up having to go back to exchange what they gave me but its never a problem they always make it right.Ron
Normally I love AutoZone, but not this one. I got accused by the store manager for trying to swap out rear rotors that did not come from them. I ONLY buy from AutoZone. Even stated that the more expensive rotors dont rust when in fact they do. I have them on the front of my vehicle which he first assumed they were. He talked down to me the whole visit until he realized he was wrong. I will never shop at this store again.
They are very kind and recycle my rotors, pads and oil. Also I bought parts here and every time I can find what I need
Called auto zone today to get a cam sensor mine has oil leaking out of the connector but the car still ran good. After installing the autozone sensor it would not start I called auto zone and was told that I must have done so thing wrong and that they test all there parts before selling them. I reinstalled the original sensor now the car starts and runs fine. So I called them again and got put on hold for 26 minutes only to have the parts counter person argue with me about it lets see Im a master ASE AUTO AND TRUCK TECH I HAVE BEN IN THE BUSINESS FOR OVER 20 YEARS AND YOU A PARTS SALES PERSON ARE GOING TO TELL ME HOW TO DO MY JOB??? If you were qualified to repair cars than what are you doing selling parts? save your self time and money buy your parts across the street
They were very helpful on finding my lights. &Ive been going to this location for few years good people!
Purchased break pads for my Jeep. They sold me the wrong ones. Drove all the way home, disabled everything to find they didnt fit. Had to put everything back together, drive back and get the correct pads.
Had all the parts I needed and super knowledgeable ppl on hand to answer all the questions I had!!!
Its an auto parts store. 😆
This is absolutely the worse autozone around! First they are sooo uneducated and lazy workers! Todays manager was rude as hell!!! We come in for whipper blades for them to sit and giggle and say they dont carry it only the Chevy dealer will have them they said. So we went right across the street to OReillys and gave them our business! By the way they had the whipper blades they we could apparently ONLY pick up at a Chevy Dealer!! So dont go here go to OReillys across the street their customer service was way more better!!!! The best part about our service at OReillys is as we sat in line for the blades AutoZone calls asking about the blades we requested. Now that was hilarious!!! Thank you OReillys!!!
Thanks for know cars as well as you do. Thanks for getting me the parts quickly. My truck is up and running thanks to you.
The workers were very friendly,helpful. They helped me a lot:)God bless them
Went in to get my battery tested and he tells me he cant, to go to oreillys! I say ok, and have him look up my battery, it was empty in the store, just two associates and me, he shows me the battery, I ask if he can install it, he says they dont have time... They didnt close for another 3 hours... And I was the only customer. So I did what he said, I went to oreillys. They took $20 off the optima red top I bought to price match autozone, installed it for me, and didnt charge me for the anti-corrosion grease for the terminals. I have had a lot of good experiences with the van dyke autozone, however, this store is a joke in terms of customer service
Great place to find spare parts and automotive parts... But customer service is really bad... There is at least 2 new guys that makes me feel that I am doing a favor when I am buying... Its a shame for this store.
It is not about this store, its about the company webpage. It is horrible! I want to see the ad - period!You show a picture of it, but when I click on it it goes to online orders. NOT WHAT I WANT! Fix your web site people!
These guys can help! My rear wiper blade fell off in my hand while wipingthe window. I phoned my nearest Autozone to see if they had this in stock.Went over and purchased one, they put it on for me :)
I used to shop at this store for my business but lately they have some new guys looks like they are doing a favor to find what you need..good bye maybe you don’t need me anymore
Very helpful staff. I’m not sure of his name but whoever was the man working on October 6th at 3:50pm was extremely helpful and honest. Will come back
I was ok. nice people to work with
The best Autozone ever, look for Bryan if you are looking for same excellent service.
Excellent prices, friendly associates, carried my parts out to my car for me!
Great customer service and thank you Trenton for going out of your way and helping me find out my window door switch was bad.
This location is my favorite. The guys are always very helpful and try their best to help you with whatever you may need.
Great great employees every everybody was polite if they didnt have it that order for the next day for you
Had a good experience at AutoZone. Friendly and welcoming staff, they ahave a lot of knowledge and are very professional. Recommended.
Blaine and Joe are great. They are very experienced and know how to help me when I have a technical question.
Got my battery charged here for free. Very helpful staff.
Customer service was excellent and they were very helpful!
Always have what I need
Very delightful! Offer 10% discount to veterans all the time... thank you auto zone!
Staff was pleasant. Store was clean. Parts in stock. What else do you need.
Mr. Devon helped me out and also helped me find a place to fix my issue. Thank you.
Employees are awesome! Theyre super friendly, helpful, patient and knowledgeable
Very helpful know what they are doing.
These guys have helped me out a few times since they opened this store and today Derek went above what I expected even changing a headlamp for me, Thanks!
They had everything I needed and wanted in stock not only that but the employee was very knowledgeable and well-educated
Unprofessional staff workers when I was there last time. Didn’t know how to install a battery in a car.
People are always helpful here. Can get better prices online somewhere, but its convenient.
Alwys nice people there tje young lady at the counter put my wipers on and it ead raning 😊
Didnt have what I needed but the counter staff was extremely helpful in locating an alternate part for me
These people are so friendly and helpful. I only go to this auto zone!!!
Great prices on most items and the service is always amazing!
I WAS IN AND OUT .. GOOD ASSISTANCE. HE KNEW EXACTLY WHAT I NEEDED EVEN THOE MY LIGHT IS STILL ON
Always extremely helpful!
Bad Customer service.
Worse place, long waits, people with no knowledge of cars, and will give you wrong parts..
Definitely better prices than OReillys across the street.
Staff was friendly and I was able to find everything I needed
Very helpful staff solid prices, good location
They really go out of their way to help you with any questions you may have..
Placed my order online. I went in and got my item in less then 5 minutes.
Always have what we need in stock
Always good to visit here to get the parts for the vehicle.
Can’t get anyone to answer the phone.
Excellent customer service and a large selection.
Great employees, very welcoming and knowledgeable!
Great and fast service.
Always kind people who have been there for me when I was in a bind to help
It’s good
Much better than the other
Customer service is great, friendly and helpful
Great knowledgeable staff. Always on task.
Great group of guys. Thank you
They replaced my blinker lightbulb for me!
Lots of help, and quick to help find what you need.
They are good so far.
Very helpful, nice staff
Great service and prices
Hope help so much and was so kind.
Great care and service.
Very quick, accurate and friendly!
Had good service when i was here
Employees are friendly & helpful.
Very helpful staff!
Always had every part Im looking for
Scanned my truck and checked my battery.
Excellent service
Very good place and good customer service
Friendly customer service. Thank you.
Always helpful staff.
High priced but has a variety
Staff is very helpful.
Associates are friendly and helpful
Workers not very knowledgeable
Good auto stuff
They read codes on your car
Staff not very knowledgeable
Clean and good knowledgable people
Always have what I need
Best autoshop around!!!!
Nice place to go for parts
Very helping staff
Fast and easy
Nice.
Needed wiper blades.
Friendly sales people
Friendly staff
Rons favorite
Great service
Very helpful!
Great staff
Wonderful service
Perfect
Good staff
Very helpful
Good
Very helpful
Awful
Very helpful
GOOD PEOPLE
Expert employees!
Total reviews rating 4.3
145 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-02-15Needed some new wiper blades for my vehicle, the staff member was very helpful and knowledgeable. We had difficulty with finding one blade because this size must be popular, every brand was out of this particular size. The staff member went above and beyond to ensure I was able to get my wipers.
Review №2
2022-05-22I just wanted to give a shout-out to Darrin! He went above and beyond to help me out with a flat tire. He literally saved the day. I want to say a huge thank you to him and that I appreciate all his help. Great guy and a great store! I will definitely use this store from now on!
Review №3
2022-05-15Another perfect service from the guys at AutoZone.They had the battery I needed and helped put it in.(Actually the guy there did most of the work.)Time from me getting there to me driving away with a new battery was 8 minutes, 37 seconds! Not quite a perfect NASCAR pit stop, but world class for an auto parts store.
Review №4
2022-06-22I am never one to write a review but the store manager at this location was absolutely amazing! Mike went above and beyond the call of duty and exceeded all my expectations. I was on the hunt to purchase my daughter a car for college and I needed the expertise of a professional to provide input. Even though a specific service was no longer offered (diagnostic testing), Mike came through in my time of need (Brandon as well) and looked at the car and provided his recommendations on the condition of car. We spend over 30 minutes in the sweltering heat diagnosing the car. I decided NOT to purchase the car and I am happy with that decision. I offered to buy Mike lunch and he declined. Thank you MIKE!!
Review №5
2022-07-08Great and helpful staff. Shawna is amazing, very knowledgeable and helps you get to the root of your problem and get the right parts and kit to take care of it
Review №6
2022-06-05Forgot the name of person but was very Helpful! He went out of his was, checked things and helped. I wish everyone can find employees like him.
Review №7
2022-05-20Service not so friendly like back in the day. Staff definitely changed and the new folks arent very knowledgeable. The company as a whole I like, but this location could use some help.!!!!!!!!! UPDATED REVIEW HERE!!!!!!!!!Thank you so much John, Ray and Sammy for going above and beyond for me this morning! This crew got me up and running and installed my new battery. And to be clear, this was not the staff that I had an issue with in my original review. This is my go-to location and have always had an enjoyable experience. I dont feel like Im being had because Im a woman! Maybe the othet staffers were having a bad day or whatever, but I definitely could go for John, Sammy and Ray anyday 😃
Review №8
2022-04-20Had to reorder my part because of something happened. Had to wait an extra day. Not a big deal, still good work
Review №9
2022-07-15Staff couldntnt be any more helpful. Makes me wish I worked there!!
Review №10
2022-05-07If you plan to go to the store just expect for a long waiting tim,overall they have parts what you cant find elsewhere .