Avis Car Rental

Address: 2266 Airport Blvd, Santa Rosa, CA 95403, United States
Phone: +1 707-571-0465
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Category: Car rental agency, Van rental agency
Rating: 4
Site: https://avis.com/en/locations/us/ca/santa-rosa/sts
Worktime:
DayTime
Monday8:30 AM–7 PM
Tuesday8:30 AM–7 PM
Wednesday8:30 AM–7 PM
Thursday8:30 AM–7 PM
Friday8:30 AM–7 PM
Saturday9:30 AM–6 PM
Sunday9:30 AM–6 PM




Name: C****** F*******
Date: 2024-05-06 17:54:48
Rating: 5
Comment: One of the best experiences with Avis Ive had. Quick and easy pickup and dropoff. Friendly staff. No hassles or unexpected charges. And very much appreciate the upgrade to a luxury SUV.

Name: M***** F*********
Date: 2024-03-19 19:32:29
Rating: 5
Comment: Helpful customer service. Car was ready and very clean. Comfortable, exactly what I needed.

Name: N***** & N***** C*
Date: 2024-03-07 02:06:31
Rating: 4
Comment: Great service
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Name: J***** W*
Date: 2024-02-27 02:29:11
Rating: 5
Comment: I rented a Kia Soul from the Avis Sonoma County Airport. The pick up and return was quick and easy. The people were friendly and efficient. Would definitely recommend Avis and this location.

Name: D***** R***
Date: 2024-02-13 00:12:02
Rating: 5
Comment: Avis is great. We got trapped in flood and Avis helped us with a partial refund fir the 2 days we were delayed in returning the car.

Name: N**** J
Date: 2023-12-17 16:35:46
Rating: 5
Comment: Excellent customer service and great clean cars. René went over and above to get me get the car I had requested and was so personable and courteous.

Name: M* M***
Date: 2023-11-06 04:42:32
Rating: 5
Comment: Santa Rosa airport is great to fly in and out of. The least stressful airport Ive ever encountered Helpful and friendly Avis Rental Car agents, the cars Ive rented are clean and virtually always new with most less than 9K miles. Easy pick-up and return of the rental. Try and gas up away from Airport Blvd as there is only 1 gas station right at Airport Road exit at 101 Freeway and the prices are very high. The exits before and after will have better fuel options. If youre hungry, stop at Kaffe Mocha in the mini mall right at Airport Blvd and 101 Freeway. The best diner/coffee shop around and great for families. I eat there upon arriving in Santa Rosa and before dropping off my car at Avis on return.

Name: S**** M*****
Date: 2023-10-07 01:12:27
Rating: 5
Comment: Rental experience was much improved from February rental. Staff at pickup and drop-off were easy to work with.

Name: m**** d******
Date: 2023-09-24 23:38:06
Rating: 5
Comment: What an amazing truck!!
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Name: J*** M******
Date: 2023-09-06 14:28:26
Rating: 2
Comment: I reserved a Full Size car and was given an upgrade to a RAV4. First of all, a RAV4 is not a suitable upgrade for a full size car.

Name: C**** N*******
Date: 2023-07-26 20:44:12
Rating: 5
Comment: Quick, easy & professional service!

Name: R***** T*****
Date: 2023-07-13 23:33:32
Rating: 5
Comment: Friendly staff. Great service.

Name: D* N*****
Date: 2023-06-08 23:36:05
Rating: 5
Comment: Fast, friendly service and the car was in good condition. When they were unable to provide the car we requested they upgraded. Avis at So Co Airport is open when many others in Sonoma County are closed.

Name: L** K*** W***
Date: 2023-05-28 02:55:22
Rating: 5
Comment: Very easy collection at Santa Rosa and return at SFO. Pain free experience.

Name: R** G*****
Date: 2023-05-22 18:42:48
Rating: 5
Comment: Previously, I tried to save a Dollar or two with the various Budget rental companies that are out there. Of late, they have been leaving me with some great stories but horrible travel experiences. For my past few trips, I switched to Avis. They are absolutely boring with friendly and fast people at the counter, having had most of my information on hand, a reliable, comfortable car to drive around in and a drop-off experience that was fast, smooth and easy--clean out my stuff, leave the keys inside and walk away. I got a text a little later saying the car was checked in just fine. I know realize my error in trying to be a little to Thrifty with my travel expenses and a really good Enterprise will make customer experience a priority. So I think for all my National travel from now on, Im going to stick with Avis. Theyre still trying harder.

Name: G**** D********
Date: 2023-02-15 23:42:07
Rating: 5
Comment: A great rental experience. Had to change my return, and the app made it easy. Also friendly service at pick up and return.

Name: A**** C**********
Date: 2022-11-25 17:37:39
Rating: 5
Comment: I’ve been renting pretty regular and never had any problems. I was in and out in no time. The app covers all the bases and the quality of the cars have been great!

Name: J*** S*****
Date: 2022-11-21 00:50:14
Rating: 2
Comment: The car was good but the price was way higher than I expected. Even given the taxes and airport fees, the base price suddenly went from $31.95 a day to $400 for 5 days. My math skills are a bit rusty, but I’m sure that is too high.

Name: W***** B****
Date: 2022-10-12 22:38:24
Rating: 5
Comment: Easy rental, good price, good car.

Name: J***** C****
Date: 2022-09-26 01:04:21
Rating: 5
Comment: Rented from Avis at the Santa Rosa airport (STS). A nice, smaller, airport. There was barely a wait to check in for my rental car, it took him all of a minute to check me in and give me the directions to find my car. When I return the vehicle it was the same - probably less time to drop off the keys! I’m sorry I didn’t get his name, it was the same person both times - very nice and friendly!

Name: M**** K*****
Date: 2022-06-28 15:20:55
Rating: 5
Comment: Im an Uber driver, Avis is fast and competent, pick up to drop off.Make sure youre in the Uber line.

Name: S**** P
Date: 2022-05-29 16:32:53
Rating: 5
Comment: I had a rental through a car rental company that accidentally booked me in Windsor Ontario Canada. (Why the computer would re route my Santa Rosa airport search to Canada is beyond me. I NEVER used the word Windsor to book my car). I got to the airport right before the rental places closed and no one had a car. But there was a women working closing and she set me up with the last car on the lot and saved me. Much appreciated!

Name: S** S****
Date: 2022-05-28 16:36:25
Rating: 5
Comment: Prompt, efficient, friendly service. Car was clean and easy to find and in good condition.

Name: M****** M****
Date: 2022-05-08 20:22:49
Rating: 5
Comment: Great rental experience, friendly staff most convenient access ever.

Name: J****** M****
Date: 2022-02-05 16:40:59
Rating: 1
Comment: While the employees of this location seemed very pleasant, I am disappointed overall with Avis. My rental was clearly heavily smoked in prior to my rental. And with no answer from the location I’ve driving this vehicle for two weeks, my clothes stink my mask stinks and I get comments from patients at work. When contacting customer service online, they responded a day later just telling me to exchange my car. Very disappointed. You shouldn’t be renting out vehicles with smoke residue. Very disappointed and will never use Avis for their overpriced, poor service

Name: b****** g*****
Date: 2021-10-27 22:50:03
Rating: 2
Comment: Kind of upset I couldnt get the car i reserved, then get put into a civic instead of an suv. Car wasnt clean either.

Name: I*** R*****
Date: 2021-09-12 01:12:24
Rating: 5
Comment: Excellent very attentive friendly and fast service. Thank you Francis!

Name: M****** H********
Date: 2021-07-16 18:52:40
Rating: 1
Comment: Very unhelpful customer service with inconsistent answers and no way to contact the physical office at the airport.

Name: L******
Date: 2021-07-15 19:49:56
Rating: 5
Comment: Staff was pleasant, helpful and most of all no drama nor hassles

Name: S****** N*****
Date: 2021-07-08 22:44:48
Rating: 5
Comment: They are the bomb very friendly

Name: B****** R*****
Date: 2021-07-05 21:24:47
Rating: 1
Comment: Our AA flight was cancelled, and we were did not arrive until 930pm only to find the AVIS office closed. We called to explain the situation, and was told that wed have to re book the reservation, and that it would be double the cost of our original booking for one less day! This is ridiculous, as the car was in the parking lot the next day. We ended up renting a vehicle that was not what we originally booked, and this was $300 more for one less day. Talk about taking advantage of the consumer!

Name: J*** H*******
Date: 2021-06-21 23:11:42
Rating: 4
Comment: Nice car, good rate, easy to get and return the car. I was a little concerned that the various dings and dents werent highlighted pre-delivery on the paperwork somehow. I worried I would be accused of damaging the vehicle so I videoed the exterior at pick-up. I hope this gives me sufficient protection. Overall, a good experience.

Name: e*** b****
Date: 2021-05-24 16:39:38
Rating: 3
Comment: Car was good. Billing was abysmal. Be sure to check the amount on your contract...its been 2X - 3X more than the reserved rate. Takes at least 10 minutes to correct.

Name: D** R*****
Date: 2021-03-12 14:26:18
Rating: 5
Comment: I flew in via General Aviation to STS. The car was ready and your counter folks did an outstanding job. Very friendly and made us feel that AVIS appreciated our business.

Name: M****** F******
Date: 2021-02-08 03:52:33
Rating: 4
Comment: The underage driver fee was nice and low compared to other companies (underage driver fees should not exist ive been driving for 5 years), the checkin and return processes were good

Name: N******* S********
Date: 2021-01-26 19:14:26
Rating: 1
Comment: Car was dirty when I picked it up. Didnt quite have a full tank. Wasnt the type of car that I reserved. Very ugly color of car. Woman at counter wasnt helpful or friendly and charged me an extra day for being 10 minutes after ten am.

Name: R***** B******
Date: 2021-01-25 01:02:40
Rating: 2
Comment: Car windows dirty inside. Interior had strong smell of tobacco. Wife and I do not smoke. Nauseating drive for four hours of use. Received a call from Avis at booking that if I waited to pickup at 5 pm as confirmed, a car may actually not be available. Had to pickup car 4 hours ahead of our planned schedule.

Name: L***** G
Date: 2020-12-24 04:41:29
Rating: 5
Comment: I had a great experience with the lady who helped me. I went way later than my pickup time and she was very understanding. In fact, I went 5 min before closing and she still made sure I got my rental. Thank you so much Miss you made my day 😊

Name: C**** R******
Date: 2020-11-13 18:27:23
Rating: 5
Comment: Excellent customer service, it would only be better if the daily rate for the vehicle was less money.

Name: f************
Date: 2020-10-21 17:40:10
Rating: 5
Comment: Every experience with Avis rentals and their associates has been excellent but the young man at the Sonoma County Airport location was exceptionally helpful, especially by offering me an upgrade that made my trip much more comfortable. I will always choose Avis

Name: A***** S*********
Date: 2020-09-20 17:31:36
Rating: 5
Comment: Nice car and smooth rental with no hitches.

Name: K**
Date: 2020-04-22 14:41:06
Rating: 5
Comment: From booking the car, pick up and drop off, the experience was awesome and easy.

Name: P******* d* D*** H********
Date: 2020-03-25 16:09:38
Rating: 4
Comment: Tess was a very friendly and quick to help us out renting a car...thanks girl

Name: M*** O**
Date: 2020-03-11 18:02:05
Rating: 5
Comment: Bad question that should never be in a survey.

Name: M*** M****
Date: 2020-02-13 06:03:19
Rating: 5
Comment: Easy pick up and drop off. Courteous staff

Name: J**** D****
Date: 2019-12-31 04:06:27
Rating: 5
Comment: Ive been renting cars here for a number of years and have always had a good experience. Service and cars have always been great.

Name: N***** R**
Date: 2019-11-15 22:31:44
Rating: 5
Comment: Fantastic customer service needs to be acknowledged and I dont think I can praise them enough.My flight was VERY delayed coming into Santa Rosa(i.e., delayed so long that I came in after AVIS car rental hours). After realizing the chaos with my connecting flights, Francis(the agent at the facility) was in touch with me through my whole trip(I flew in from Canada, with many delayed connections). He was in constant communication throughout my trip, and even went as far as leaving me with directions on how to get to the car, including pictures! He made the process of completing paperwork easy and seamless and I ended up with a car upon landing(just after midnight!).Francis, thank you again! Im glad I was able to thank you in person upon leaving Napa. You definitely know how to help travelers in distress :) I have been praising your customer service to everyone around me! See you again soon.

Name: N**** C******
Date: 2019-10-27 23:02:23
Rating: 1
Comment: I was charged a drop off fee of $60 because I had to fly out of SFO instead of Santa Rosa, CA. My flight was cancelled and the airport closed because of the Kincade fire in Sonoma County. I was not able to access Avis at that airport.

Name: D**** S*****
Date: 2019-10-16 15:44:48
Rating: 1
Comment: The car was comfortable and got us there and back with no troubles. The agent at check out and in is very nice, friendly, and efficient. But this is the first time in all my rentals the agent has not been able to accompany me to the car. I went the direction he told me to get it, but I found the right one using the key. And not having been shown the operation of all that stuff on the car was not good. My Wife and I figured out some of it while I was driving. If he had been able to show me the operation I would have known there is a CD player and I could have had my music on the trip instead of unreliable Pandora. But the main reason for my rating is the noise. There is something wrong with that car. It sporadically made a droning noise that I never did figure out why or or when it happens. It would start low, build high, then taper off. It would not happen for 100 miles then would happen 3 times in 10 minutes. I have owned and driven a lot of cars. I have well over a million miles from the drivers seat. I have never heard any car make that noise. It was so bad My Wife put her fingers in her ears, put her head down, and a few times she cried a little.

Name: D****
Date: 2019-10-05 18:13:17
Rating: 5
Comment: The Avis staff at STS are helpful, courteous, professional and friendly. They are a pleasure to rent from

Name: M****** W******
Date: 2019-10-04 23:27:46
Rating: 3
Comment: Your cars are always dirty when I pick them up - regardless of the location; its sickening, really.

Name: S***** S******
Date: 2019-03-26 22:17:14
Rating: 3
Comment: Too many hidden fees. Just give me the price and stop throwing in more and more and more Fees. The gas cap was missing too. I filled it up. I returned it on time. It was clean and I dont yell at your employees.They did email me and ended up crediting some of it back so I gave them a couple stars back. I just wish you didnt have to give negative reviews to get better treatment. Id much rather give 5 stars for great service.

Name: S*** F*****
Date: 2019-03-21 20:14:26
Rating: 1
Comment: DONT RENT FROM THIS AGENCY. AGENCY RENTED ME A CAR WITH A DEFECTIVE TIRE. FLAT TIRE ENSUED AND THEY HAVE THE NERVE TO STICK ME WITH THE COST TO REPAIR. OUTRAGEOUS!

Name: D** M*********
Date: 2018-08-01 19:52:51
Rating: 3
Comment: Staff was friendly and helpfulHad a 10 day rental. Took the first car back after 4 days.....smell of cigarette smoke was overwhelming...and a warning light kept coming on and going off, but did not know what it meant.Second car each time it started a message would come on Maintenance Required.

Name: R*** L**
Date: 2018-04-29 01:35:01
Rating: 5
Comment: I always use AVIS car rentals at STS when I come home for a visit. The customer service is friendly, helpful, courteous and kind. I get through Pick-Up and Drop Off quickly and without hassle. The cars are clean and I am often surprised by the wide selection of current models I am offered. I will continue to use AVIS in the future where ever my travels may take me. :) Tell em Reta sent you!
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Name: J** N*****
Date: 2016-06-29 17:09:41
Rating: 5
Comment: Great car and friendly staff. Thank you.

Name: P*** L*****
Date: 2016-06-09 22:55:22
Rating: 5
Comment: They treat you like family at this site!

Name: L**** H******
Date: 2016-02-22 07:40:53
Rating: 5
Comment: My Avis service associate was fast and friendly. Avis upgraded my car to a new 2016 model at no additional cost. I always rent with Avis because I get the best service, price and rental car!

Name: S**** B*****
Date: 2015-09-28 17:25:26
Rating: 5
Comment: Stopped in at STS heading over to Calistoga - skipped all the hassle at Oakland, SFO etc.Avis guys are super-friendly, used them several times. Car fleet is new, low mileage, clean and fuel-efficient. Getting in and out of rentals/airport is easy. The rate they offered me was much lower the competitors on site. Its a no brainer.

Name: d**********
Date: 2015-09-15 19:33:16
Rating: 5
Comment: I am always pleased with the quality of service and care that I receive when using Avis, and this Santa Rosa location particularly. I use this location quite often when I travel up north for work. It is convenient and fast pick up/drop off, as well as the friendly staff, makes this my all time favorite rental car experience location. Thank you Avis Santa Rosa, you ALL ROCK!