Avis Car Rental

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Name: s***** l***
Date: 2024-01-30 13:35:31
Rating: 4
Comment: I rented a car for 4 days. After driving to work and back, I called to exchange cars because the one I had smelled of spoiled air freshener. I called to ask them for another car and the lady was a bit rude, stating that they wouldnt have anything because of an event at the AFB. She did say I could check in the morning. I exchanged it the next day without any problems and the gentleman took care of me in less than 5 minutes and didnt even make a fuss about it.

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Name: S***** P******* s*********
Date: 2024-01-28 21:09:52
Rating: 5
Comment: Very good service..very attentive staff..rated 10

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Name: m***** M*****
Date: 2023-12-29 13:19:05
Rating: 1
Comment: Charge 50 DLL more. I don’t know why.

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Name: r***** c*****
Date: 2023-12-27 23:13:33
Rating: 2
Comment: When walking into the building the person at the front desk didnt seem happy that I was there and gave and attitude the whole time. if I am being 100% honest it did feel kind of racist because the guy before me got great service and I am a black man. I had some questions about the rental insurance and asked if I could call insurance to see if Im already covered. once I was done with the call she made a snarky remarking by saying your insurance is cheaper. I do have car insurance and so I pay them every month for the service so I did not see a reason why she made that remark. One thing I will say is the car was great and it got us to our destination with no issues.

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Name: P**** S************
Date: 2023-11-26 21:26:09
Rating: 5
Comment: Fairfield Avis is great. Alfred is the best. Very professional, customer focused and ease of pickup and drop off.

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Name: J****** S******
Date: 2023-11-24 22:04:16
Rating: 5
Comment: The guy that works there is so sweet. Hes got the best stories and always takes care of us! Look forward to more business with them.

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Name: A******* H***
Date: 2023-06-24 03:36:21
Rating: 5
Comment: Best experience I have ever had at a rental car company. Alfred was extremely nice. Very down to earth. I was able to keep the same car I had. I used an online coupon code that was apparently for Pfizer Corporate Employees?? I got it off a discount website that didnt specify where the code came from. I was so embarrassed that I will never use that site again. Thankfully, Alfred was able to continue the rate I had originally so that I didnt get gouged with a last minute reservation. I was so happy I could have cried. I wanted to hug the man!!! I am so appreciative of this Budget/Avis location. Since a drunk driver hit me and totaled my car......this place has been the only place to give me GOOD NEWS!! Thank you so very much!!!! I dont know where all the bad reviews come from but I was definitely taken care of for sure. Thank You ALFRED!!!!

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Name: G***** M*********
Date: 2023-01-19 22:31:08
Rating: 1
Comment: The big lady in the front counter is very rude and not helpful. I had a problem with my credit card so I needed to get a new one with the same account number but different card number and I asked her what to do and she just said “i dont know, call your bank or something” and I asked if I can just cancel it and she said yes but we’re not gonna refund you. So I called customer support and they said they can still refund me and just give me a new car rental. Not even 5 mins and it got fixed. Then I went back and I told her that it got fixed and she said “are you not listening to me, were not gonna refund you” and I said oh dont worry customer support already fixed it for you and she just shut her mouth and then she started asking about my address that she said was “Wrong” but that’s the correct address given to me by the DMV.

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Name: R***** J**
Date: 2022-10-09 22:24:51
Rating: 1
Comment: Same as the budget I just posted

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Name: a************
Date: 2022-09-22 17:04:08
Rating: 1
Comment: The guy is not polite and there is lack of care towards customers. First time i have experienced such an attitude towards the customers in United States. Felt like I am in middle east. Also the car received was not cleaned prior to renting to us and was smelly. I am a presidential club member but unfortunately I was treated rudely.

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Name: R****** C***
Date: 2022-09-02 08:41:23
Rating: 5
Comment: Always super nice

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Name: M** H*******
Date: 2022-08-21 16:56:25
Rating: 1
Comment: They were late to open on a Sunday. The lady pulls up a few minutes after 9am when they were supposed to be open already.They can do better, I know they can because they used to be better..

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Name: P***** M*******
Date: 2022-04-03 15:53:01
Rating: 4
Comment: Quick return! Be sure to take the time to fill out the millage and gas fill-up on the return paperwork. That will save you the time of having them to go out and check the car. They were surprised I filled out the form. It does save you time. So go prepared to choose to wait, or be on your way. PCM

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Name: m** I*
Date: 2021-10-24 21:44:20
Rating: 1
Comment: Poor customer service, personnel very unprofessional. Spoke to customers who were not white in a manner as though these clients should know their work place policies upon setting foot in the office. Did not acknowledge customers coming in or out of the office.

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Name: c******** h******
Date: 2021-10-14 19:10:56
Rating: 1
Comment: Alfred was very rude just on the phone. Hes also price gouging, says $99 a day is the going rate, bs!!! I was able to find many vehicles for much less than that. Go elsewhere!

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Name: J* R****
Date: 2021-09-18 20:07:46
Rating: 1
Comment: To merely ask questions tended to insult the staff, their response, return my card. My response, thank you. This rent a wreck outfit should be avoided at all cost!!!!!!

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Name: S******* F******
Date: 2021-03-31 23:25:45
Rating: 1
Comment: I would give this place zero stars if I could, merely because of that rude lady at the desk who apparently is not able to put a mask on her bad attitude. Which is just a euphemism for how unfriendly and unprofessional we were treated. She just presented the best example of how you can ruin someone’s experience with a business, if your employees are not able to get over themselves and understand that they do customer service.Sincerely

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Name: O*** H********
Date: 2021-03-21 20:45:55
Rating: 1
Comment: The most BAD SERVICE, don’t rent any car here, they charge on your car $150 without notice, and if you don’t ask for, they don’t tell you nothing, also the receipt you get is not the last receipt, make sure get the guy on desk and show, you FILLED THE GAS TANK, because if not a son you get the “LAST RECEIPT” you get a gas charge!! And plus when you call and ask the lady on Phone is an ir respectfull lady!

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Name: R**** S******
Date: 2020-11-04 23:59:25
Rating: 1
Comment: Staff is very RUDE and unprofessional.

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Name: I***** V****
Date: 2020-07-20 17:53:22
Rating: 4
Comment: Fast check in and check out. But I think cars could br a little cleaner specially in the inside with this covid-19.

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Name: C****** L***
Date: 2020-07-02 21:16:32
Rating: 1
Comment: WE HAVE BEEN RENTING CARS HERE FOR SOMETIME. AND FOR THE MOST PART WE ARE HAPPY, HOWEVER THE BIG LADY WHO WORKS THE FRONT OFFICE HAS A BAD ATTITUDE EVERYTIME WE COME HERE. WE HAVE IGNORED IT MANY TIMES, BUT HER ATTITUDE IS REALLY TERRIBLE. IF SHE DOES NOT LIKE WORKING THERE SHE SHOULD QUIT.

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Name: L***** S
Date: 2018-11-06 00:31:21
Rating: 1
Comment: The representative was slightly rude and had some attitude when I was trying to confirm details on a phone call with bad reception. She said it was good but when I called later to cancel the reservation, it was not in the system. Lol. Avoid this place if possible.

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Name: N*** T****
Date: 2018-07-29 21:01:16
Rating: 1
Comment: The staff at this location is very rude and unprofessional. We had an issue with the car we rented, called Avis customer service who advised we should drop it off with any Avis location for a different vehicle. The lady working seemed annoyed by us telling her this and then took a phone call and proceeded to rent a car to someone over the phone while us, another customer, and a tow truck driver were standing in line. We had forgotten to put gas in the car, so we left to do that, came back, waited while she was rude to someone else, and then she started on our paperwork, with breaks in between to call someone else to talk about a tow truck driver she had ignored earlier who it seems was tired of being ignored so he set out to load the truck he was supposed to tow into his truck. She finally got our paperwork set and did a walk around of the car for damages, she walk away and we got in and the car smelled like someone had been smoking in it and was fairly dirty. She argued when I told her it smelled like smoke and that led to another ordeal of slowly executed paperwork, during which I asked to see the next car first to avoid any of the same issues before she finished the paperwork and was told she had already finished it (not true) and after 10 minutes when she actually finished the paperwork she again refused when I asked to see it before I signed. Thankfully the second car was fine.If you can rent from another location you should.

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Name: C******* L******
Date: 2018-07-11 03:26:12
Rating: 1
Comment: Shady owners that will add charges to your reservation. Save yourself a couple hundred and do not rent from here.

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Name: N***** S******
Date: 2017-12-28 05:13:08
Rating: 4
Comment: Good service

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Name: W***** R*********
Date: 2017-11-22 21:56:54
Rating: 1
Comment: On 22 Nov 2017 I returned a three day rental and everything was fine until the guy tried to charge me an extra $160. I tried to explain that he was charging too much and he told me to get out of his shop. He said if I had any problems I should call the one 800 number. I did and they refunded my money and apologize for their representative. This is how one rude unprofessional employee can destroy Business relationships. This guy needs customer service training!

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Name: J*** W*******
Date: 2016-11-16 02:06:56
Rating: 5
Comment: A-1 service and friendly helpful staff

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Name: W** E*****
Date: 2016-08-17 00:57:30
Rating: 5
Comment: Management is very nice and accommodating. If available theyll give you a cheap upgrade. I just rented a mustang for the same price as a fiesta.

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Name: S***** C*********
Date: 2016-05-22 21:41:43
Rating: 4
Comment: I applied a groupon to a rental for an economy car for my sons graduation. I was very pleased with discount from groupon as it was a free weekend day. The agent made sure to tell me I was receiving the best discount for rental. The price was affordable and the time given to return the car was adequate ; however, it would be nice if we could leave cars at the Martinez Train Station and not be charged an additional day. Other than that small inconvience it was great service and I would utilize this facility again.

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Name: C***** M******
Date: 2016-03-05 19:07:55
Rating: 5
Comment: Staff very knowledgeable and helpful. The car was pristine and very easy to pick up and drop off.