Avis Car Rental

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Name: J****** M*****
Date: 2024-05-24 12:31:03
Rating: 1
Comment: DO NOT RENT HERE!!! I was first scammed into additional insurance, the gal at the counter would only say it is recommended in the state of california but wouldnt even say what we were getting? Second, they never checked my car in? I had to call THEM to check my car in? My car had additional days added - absolutely NOT! THIRD - now I am dealing with a cleaning charge. Excessive Sand is their sorry excuse. We left the car in a reasonable state and they are charging us $125 for it? This has been the WORST Avis experience I have ever had, and if I could give them zero stars I would. I would rent anywhere else before I rented with them again.

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Name: C******** K******
Date: 2024-05-16 20:16:23
Rating: 2
Comment: We reserved an intermediate SUV for our trip to Yosemite. After landing late at night, we thankfully found Avis still open past their stated closing time (we arrived at 11:15pm and their closing time was 11pm). However, our reserved car was not available and the only car type left was a huge pick up truck. It was difficult to park even in Fresno and just was not going to work well for trailhead parking & would not be comfortable for our passengers.We were advised to go to one of the other Fresno locations the next morning, which we did, and were told they had no vehicles available to rent, nor could they help us contact the other locations to find out what might be available. We returned to this airport location and were able to switch the truck for the one we reserved. We easily lost two hours of our trip trying to deal with this.There was also no separate line for Avis Preferred so we waited 30 minutes at the counter.

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Name: B**** C******
Date: 2024-05-02 21:47:24
Rating: 1
Comment: DIRTY & Fraudulent! Returned with a full tank of gas and they charged me a refueling fee. Luckily I take videos and photos of the car before and after. They also charged me for an extra hour when I returned it early. Again photos saved me.This is in addition to the lengthy time it took to rent the car as the desk was dramatically understaffed.

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Name: L*** R*****
Date: 2024-04-12 19:58:06
Rating: 1
Comment: The line was backed up for days. There was no clear direction where the right line should be. The people in front and behind kept losing our place.

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Name: K**** M*************
Date: 2024-04-04 23:10:36
Rating: 5
Comment: Great deals and great cars available!

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Name: C***** H* O***
Date: 2024-03-29 17:36:10
Rating: 3
Comment: I rented a vehicle at the Fresno airport. The woman working the counter was efficient and friendly but they definitely needed a second person to accommodate the line. We then waited 30 minutes for them to clean the vehicle. We didnt open the back doors but when we got home to load up, discovered the back was filthy, with dog hair and dirt. We needed to get on the road or we would have returned the vehicle. What a disappointment in a company that usually gets things right.

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Name: M****** B*****
Date: 2024-03-24 18:23:57
Rating: 5
Comment: The Avis desk is conveniently located within the Fresno Airport terminal. The staff is friendly and efficient.

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Name: A***** M*****
Date: 2024-03-16 05:03:18
Rating: 5
Comment: Great service. Got me my car right away, no problems.

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Name: B****** G****
Date: 2024-03-13 01:22:32
Rating: 3
Comment: I would like to rate this lower but the staff on location was fantastic but the over the phone representative when I called to discuss this charge (Jonathan, that’s all his email signature says) was absolutely rude and as often as I rent vehicles and travel for work I have yet to be charged a cleaning fee for any vehicle. I’m talking 100k miles of travel….here are the photos they sent me for why I was charged a 250 cleaning fee for excessive exterior mud. If I am wrong please tell me in comments

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Name: A******** J*****
Date: 2024-03-07 04:14:23
Rating: 5
Comment: Loved the Kia Sportage. Excellent customer service as always! Highly recommend AVIS!

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Name: B**** P*******
Date: 2024-03-04 23:33:01
Rating: 1
Comment: Staff and vehicle at Fresno Yosemite were 5 stars. Requiring a $200 deposit in addition to the $140.00 rental fee and then not refunding the deposit for up to 5 days is outrageous to a long time customer with a Avis Wizard number. I will never rent from you again.

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Name: Y***** I****
Date: 2024-02-23 07:33:12
Rating: 2
Comment: Staff was great but overall a bad experience with Avis.

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Name: R** T******
Date: 2024-02-13 18:38:43
Rating: 1
Comment: Awful experience at this location as a Presidents Club member. Stood in line (no Avis Preferred desk at this location ) for 35 minutes, then was sent outside to stand and wait for an additional almost 30 minutes waiting for my car to be delivered curbside. Contracts for Avis Preferred (and especially Presidents Club members) should be pre-printed and cars / spots assigned in advance - thats why we provide flight information. Many other frustrated customers standing out here as well. Our only plan is to help you keep yours well not at this location.

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Name: G*** R*******
Date: 2024-02-12 19:45:12
Rating: 5
Comment: Great customer service Avis provided

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Name: W***** Z**
Date: 2024-02-02 08:26:53
Rating: 1
Comment: Better clown show than the circus, so if you’re looking for that, you’re in the right place.They charged me over $4,000 for a 3-hour rental, since (according to them) I had driven approximately 19,000 miles in that span of time. I’m honored that they think I’ve broken the land speed record, but in reality the only physics they’ll be breaking is how mind-bogglingly incompetent a car rental service can be.

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Name: U** K*****
Date: 2024-01-21 23:04:04
Rating: 1
Comment: Inexperienced Avis staff giving wrong information at pick-up which eventually led to us having to pay an additional USD 800 for a 3-week car rental. There was no willingness at Avis to accept their fault in this. I find it very hard to understand and extremely upsetting how its possible for Avis to charge more for a car rental than agreed upon. I will never rent a car from Avis ever again!

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Name: L**** D****
Date: 2024-01-20 02:11:46
Rating: 5
Comment: Pleasant experience. Was in the area for work and got the type of vehicle I requested- and it was clean. The check in and check out process were both quick, efficient, and the employees provided good customer service.

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Name: L*** P****
Date: 2024-01-10 02:24:50
Rating: 5
Comment: I rented a vehicle for a personal project and the vehicle that I received, was not just helpful, but gas saver, plus beautiful and easy to drive. Loved it. I was extremely satisfied with the service.

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Name: R* R*** S********
Date: 2024-01-09 02:51:53
Rating: 1
Comment: I had a truly frustrating experience with Avis rental that I feel compelled to share. While other rental companies had short lines and efficient processes, Avis left me thoroughly disappointed.Firstly, I waited in line for a staggering 45 minutes just to get to the counter. This was a baffling start, as other rental agencies had minimal wait times. As an Avis Preferred member, I expected a smoother experience, but it was anything but that.When I finally reached the counter, I was informed that my reserved car, which I couldnt select through the app as a Preferred member (unlike other locations), was ready for me. However, the promised curbside pickup turned into a nightmare. I spent an additional 30 minutes waiting at the curbside while everyone else behind me effortlessly collected their vehicles. It was a frustrating and baffling situation.Realizing that something was amiss, I decided to return inside the terminal to address the issue. Unfortunately, I had to wait for another 20 minutes in line just to inform them that my car was nowhere to be found.This experience left me deeply dissatisfied and bewildered. Avis operation at this location was nothing short of horrendous. Given the numerous negative reviews, one would expect the company to take corrective action. As a Platinum card member, Ive decided to stick with Hertz Presidential Club, as Avis appears to be out of touch with the needs of modern-day customers. Its a shame to see such a renowned brand fall short of expectations in todays fast-paced world.This is the quality of car I recieved. It appears to have had 0 maintance looking at all the red circle. The car is not even safe with all the mismatched tire pressures and the maintance lights that have been ignored.DOT and highway safety should look into the practice of Avis at this location that jeopardize customers safety.

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Name: T*** S****
Date: 2024-01-06 04:15:04
Rating: 1
Comment: Awful experience. Reserved a Tesla only to be told on our way to pick it up that they only have a Wrangler. I prepaid for the Tesla and they said bc of that, they can’t refund me the difference. So I put hundreds of dollars into gas for the Wrangler all weekend instead of charging a Tesla and paying a little for that.FYI, they said they hardly ever actually have Teslas. So why offer them????

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Name: T*** D****
Date: 2023-12-30 22:23:34
Rating: 1
Comment: We were charged for gas even though we returned the car back with a full tank. Very frustrating

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Name: J**** W****
Date: 2023-12-24 06:51:27
Rating: 1
Comment: Simply outrageous trying to charge me over 1500 miles for a 3.5 hour drive. When the mileage wasn’t unlimited which is normally how I rent with Avis. Won’t make that mistake again if I rent again with them. Took my $45 dollar one way rental to over $500. Albeit they’re refunding the mileage, the surcharges and fees still have the rental over $150 for a one way. It’s absurd.

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Name: s***** q*******
Date: 2023-12-23 07:28:11
Rating: 5
Comment: Went out of their way, when I got to the wrong place to pick up my car 🚗 instead of me getting back on the bus to the other place to pick up the car 🚗 The guy went outside and called me back to get the rental there with them. So I didnt have to go all the way downtown. Thanks again so much for the you shown me that day 😘 it was appreciated 👏

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Name: C*** W*****
Date: 2023-12-17 17:17:01
Rating: 5
Comment: Avis is a great company and has top notch customer service and support. The car I rented was new, clean, and ready to go when I arrived to pick it up.I will use Avis in the future for my rental car needs.

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Name: L* V**** M*****
Date: 2023-12-02 02:48:19
Rating: 1
Comment: Worst experience ever! Given a fully electric car with not notice or instructions for a 900 mile drive. Traded it in after being the run around. New gas car fob key battery died left me afraid to shut the car off. Returned it complained - no credit no apology just an automated thank for your feedback response.

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Name: M***** G*******
Date: 2023-11-18 20:31:03
Rating: 1
Comment: Horrible customer service they offer adjustment but didn’t happen. I have to pay for my own taxi to get a second rental because the first one has a lot issues with the battery.

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Name: Y**** N*****
Date: 2023-10-30 22:14:59
Rating: 1
Comment: Overcharged by $60 for a 1 day rental

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Name: L******* Z******
Date: 2023-10-20 15:35:13
Rating: 1
Comment: My worst experience, lack of service. 2 ladies in the counter really need to have a sense of service. Once the license was not able to pass on the 365 machine (first time)Theye told me they didnt know why, asked me to call the machine customer number, then they refused to call the company once I have them at the call. They lost a customer

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Name: J**** M********
Date: 2023-10-18 18:44:59
Rating: 5
Comment: Avis Car Rental was easy, affordable,Great Customer Service during pick upand drop off. Car was clean and already had a full tank. Not like other places that leave their cars on 1/4 tank.

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Name: M****** T*****
Date: 2023-10-17 19:34:02
Rating: 2
Comment: Made me wait for a car when they had multiple I could have taken. No avis preferred counter. I booked yesterday. Employees were nice though.

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Name: J****** R******
Date: 2023-10-14 20:53:26
Rating: 1
Comment: Will not ever rent from Avis again!Cars not maintenanced, filthy, missing exterior parts, front finder loose, had to go to rental office 5 times in less than 4 weeks.

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Name: D***
Date: 2023-10-12 16:43:19
Rating: 1
Comment: Do yourself a favour and do not associate with this place. They dont do proper cleaning or inspection with their cars. I left a pricey pair of sunglasses in the sunglasses compartment of my rental car and did not receive any notice back. I tried calling for days but no one picks up the phone!! Horrible access to customer service and when I finally was able to call them after countless calls, I asked questions but was dismissed by the lady who picked up the phone. If you lose something with this company, good luck getting it back. A problem that could have been easily solved now resulted in a lost customer for life. Truly disappointed

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Name: G*** W****
Date: 2023-10-12 16:28:44
Rating: 1
Comment: Arrived on 9/8 to pick up my prepaid rental. App would not allow me to pick up a car, so I had to go to the counter. No preferred lines and 30+ people in line. Even worse, no cars! After 40 min wait and only 4 people in front of me getting a car, I went elsewhere. Avis has assured me in 3 emails that my prepaid amount has been fully refunded but my credit card company says there has been no attempt. Avis continues to point the finger and has taken zero accountability for their poor operational performance and customer service. I would not rent here, but if you do, good luck!

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Name: H****** B**
Date: 2023-09-27 20:27:36
Rating: 4
Comment: Loved Avis for my last trip. Super straight forward & easy booking my car, car was as expected & what i ordered, drop off was easy. The ONLY reason im giving this a 4 instead of 5 is because of 2 reasons.. at the fresno airport for pickup i did the perferred pickup but still had to wait in a literal 2 hour line because there are 3 car rental companies at 1 counter. the second reason is because a few hours after i got my car, the light came on that all 4 tires were low which i had to find somewhere to fill up with air late at night. Othwrwise great experience and would rent from avis again.

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Name: T*** B******
Date: 2023-09-27 01:55:32
Rating: 5
Comment: I needed a car quickly at 9:30 at night on a Friday. AVIS quickly and efficiently secured my reservation and I picked up the car within 30 minutes. Dropping the car off was easy thanks to a very friendly AVIS employee. Based on this experience, I would rent from AVIS again.

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Name: T** W
Date: 2023-09-26 18:46:11
Rating: 2
Comment: Car was filthy at pickup. Windows had to be washed at gas station which was a safety issue.. Car had to be washed at car wash. Price at return was more than what was quoted to me.

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Name: R** C****
Date: 2023-09-25 19:42:12
Rating: 1
Comment: The staff is too undermanned. I waited 1.5 hr in line at 11pm to pick up my car. When I finally got to the front counter, I was informed that I was not able to get the SUV or any SUV which is what I reserved. It was so frustrating because if I had known, enterprise had no line and I could have cancelled and rebooked with them. If I was able to book the reservation, then an SUV was reserved for me, and an employee gave it to someone else. So many people in line booked SUVs and the front desk staff could care less about the situation. It was a nightmare to be doing all this at midnight. I had hoped to check in on the app and walk straight to the car or a quick check in process. Instead poor service, poor staff attitudes, and when we returned the car, no one is even outside to take your keys. Terrible experience from start to finish.

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Name: d**** p*****
Date: 2023-09-21 13:32:29
Rating: 5
Comment: Simple pick up process, good quality vehicle, no messing around at drop off and a fair price.

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Name: J** J******
Date: 2023-09-19 17:30:54
Rating: 2
Comment: Wind shield wipers were broken, car kept beeping saying needed wiper fluid and an oil change

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Name: C***** P********
Date: 2023-09-11 16:45:09
Rating: 5
Comment: We decided to try the mystery car option and received a 4 wheel drive Toyota Tacoma which was perfect for visiting the national parks in the area. The line was pretty long, but the staff got us through as quickly as possible. Compared to the other rental companies, the line went much more quickly and was much shorter. We had done the pre-check and had pre-paid so our check in was very easy.

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Name: R***** F****
Date: 2023-09-11 00:48:49
Rating: 1
Comment: Be very wary of renting from Avis at the Fresno international airport. The level of gross incompetence goes beyond my ability to express in the few characters that are allotted in this review. I spent over two hours waiting. It should not take that long to process a handful of people that were in front of me.

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Name: B**** M****
Date: 2023-09-07 23:42:53
Rating: 1
Comment: Fresno airport. The line was 70-90 minutes long and they have no preferred line or options to skip the line and pick it up at the lot.

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Name: R***** T***
Date: 2023-08-31 14:24:29
Rating: 2
Comment: Keyless entry did not work to lock or unlock car. Locked it using the remote to come back and find my backpack with computer and wallet stolen.

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Name: C******** G******
Date: 2023-08-27 17:39:44
Rating: 2
Comment: Bad customer service. Extra charges if you dont pay attention, and the car looked like it was on the tail end of retirement. Two stars because: 1. I got a car and it worked. 2. The woman who checked my car in corrected the extra gas charge.INSURANCE & CUSTOMER SERVICEDonavan rented me the car he was curt to the point it felt rude. He had a take it or leave it attitude.He charged me for extra services/products for liability, loss damage waiver, personal accident insurance, personal effects protection. I told him I dont think I need these are they required? He said, yes (again totally rude and curt). Though it seemed wrong, I wanted away from him and the situation. He ended with a curt: If you dont return the car full well charge you $9+ ZERO customer servie skills.Later I confirmed he overcharged me because I didnt need the extra charges.GASBetween the rental experience and the condition of the car, I had a bad feeling about Avis. So, I arrived early for my flight to return my car and have time.I asked the Avis employee to please confirm that I am returning a full tank. She said, no you are 1/4 tank low. I turned the car on and had her look inside. This woman who helped me was polite and did take care of the charge. I wonder what would have happened if I did what customers next to me did: We are running late. Can we just leave the car?

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Name: A**** L****
Date: 2023-08-18 17:13:34
Rating: 5
Comment: They take care of my needs, I use them every ti.e.

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Name: K*** L*** K******
Date: 2023-08-10 03:32:24
Rating: 1
Comment: Everyone gets what they want. I wanted a rental car, and for my sins they gave me one. Eventually.The AVIS rental car experience at the Fresno airport is like a vortex into hell. The line goes on forever and does not move. There are three different rental car businesses in one little outlet with a single employee (who should be paid about 1,000% of what she is probably paid). People in line are openly weeping because they have either missed their plane or they are about to; it is insane....BEWARE--THIS PLACE IS AWFUL!!!

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Name: R*** G*****
Date: 2023-08-03 18:43:10
Rating: 1
Comment: Horrible service when picking up car, also when dropping off . Gale a service desk was not helpful at all, one service person and 16 people in-line . I would not utilize Avis at Fresno airport .

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Name: D**** C***
Date: 2023-08-01 22:49:51
Rating: 3
Comment: Update: Moved to 3 stars, which means no one will ever see this because we all look at 1 and 5 start reviews mostly, but AVIS did reach out to us after my initial 1 star review and refunded me about a third of my $2K. I had prepaid in advance for a premium SUV for a 2 week trip that was dropping off at a different location than I was picking up, but there is no value in doing so, as it has no impact on whether they will have your car there anymore than if you didnt prepay. You may get a discount for prepaying, but then if it isnt available, the people at the counter cant adjust your price if you get downgraded. I think if you prepay, there should be some additional measures to make sure that your rental car is available. I know many make a reservation and dont bother to show up, but Im pretty sure the person paying $2K in advance is going to show up, so you need to make sure that car is there. Maybe that means the previous renter has to turn in much earlier than the day of the next rental, but people are jerks and will just keep the car past the date they have to return it because they want to. I think there should be a hefty penalty for that so that people will bring it back on time. But thank you to AVIS for making it right in the end.Previous: Rented an SUV 10 months in advance and was given a mini van after being laughed at and told yeah thats not going to happen.

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Name: S**** H*****
Date: 2023-08-01 13:18:56
Rating: 1
Comment: Renter beware. I rent from Avis for business and leisure numerous times a year at similar sized airports, this was the most unorganized rental counter Ive ever encountered.Rental contracts, regardless whether you booked ahead of time, are all completed at the counter making the process very time consuming.No Preferred line is established. There is no ability to Skip the Line even with the Avis App. Of all the other rental car companies at the Fresno airport, Avis was the only one with a line, the other companies seemed to process their customers far more rapidly.Overall a very frustrating experience.

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Name: L* H*****
Date: 2023-07-27 14:55:55
Rating: 4
Comment: Overall it was a good experience. We didnt receive the SUV we had chosen on line. The one we received was smaller. Passage wiper was streaky. The windows needed cleaned. The employees were very nice.

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Name: J** C****
Date: 2023-07-27 12:17:52
Rating: 1
Comment: I had to wait in line for over 1.5 hours to pick up my car, and I participate in the preferred program.

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Name: L****** V***** S***
Date: 2023-07-13 18:09:29
Rating: 1
Comment: Don’t go here, their customer service is the absolute worst. They hang up on you and aren’t helpful at all. Choose enterprise, it’s pricier but way better at everything!!!

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Name: J******* O*****
Date: 2023-07-09 15:09:07
Rating: 2
Comment: Long story short. If you are sensitive to tobacco or Marijuana and\or chemicals trying to hide those smells. Give the vehicle a good wife before loading your stuff in. You will probably not get used to the smell or become nose-blind to it.

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Name: J***** R*****
Date: 2023-07-08 04:42:56
Rating: 2
Comment: I don’t understand what the point of being preferred is here. Every other airport my keys are in my car and I slip the counter. Here they act like u are walking up for the first time and there’s no benefit to being preferred. They need to figure something else out because it gets old fast.

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Name: J***** J***
Date: 2023-06-27 13:50:40
Rating: 1
Comment: I had very bad experience at Avis Car Rental at Fresno Airport. Booking I made through Avis was cancelled by Mr. Waw for no reason. It was booked through my employer discount. Mr.Waw kept asking many documents that was already provided during the booking at Avis website. Evan after providing all the documents, Mr. Waw canceled the reservation.

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Name: S*** S******
Date: 2023-06-25 05:14:12
Rating: 5
Comment: My family rented a car at the Fresno airport Avis about 3 weeks ago. We visited the other counters renting cars and it seemed like many of them didn’t have cars and they didnt seem very focused on customer service.Gail was very kind, helpful and went above and beyond to help my family who was traveling with 3 small children (including a 1 year old) and had already taken 3 flights that day before ending up at the Avis counter. I’ve read down the list of negative reviews but we had quite the opposite experience. We rented a newer model ford explorer which was in great condition and experienced no issues with the car for the 8 days we had it -while driving from central CA to Santa Barbara and then to LAX.

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Name: A** C*******
Date: 2023-06-25 05:08:59
Rating: 5
Comment: We were helped by Gale who worked with us to plan our trip from Fresno to LA. Without her help it would have been tough getting around Fresno let alone down to LA. My wife and I have three kids and she went above and beyond to get us on our way.

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Name: B******** S****
Date: 2023-06-23 04:47:19
Rating: 1
Comment: No good service air conditioner no work in this hot weather no one check it no good service

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Name: V******* O****
Date: 2023-06-13 14:55:59
Rating: 5
Comment: I enjoyed my reasonable price on the vehicle I just wish they can put all the charges up front not wait until I bring the car back .,, then I see a different amount... but overall it was a good deal... it was good on gas ⛽️

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Name: R**** S*********
Date: 2023-06-08 23:14:24
Rating: 1
Comment: Their website says free cancelation right on it ans when I called and canceled within 20 minutes, they charged me $50 for it. What a scam!! Do NOT use this company. They are ripping people off!

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Name: A**** S*****
Date: 2023-06-05 09:05:07
Rating: 1
Comment: Like many others I have always had a terrible experience renting at this particular Avis. Most recently representative Rose Delora was unprofessional, rude, and unreasonable. It’s safe to say that they have a culture of being extremely rude to their customers. Hence the many one star reviews. I will for sure be reporting this to their corporate office, but I doubt much will be done as it seems like they are okay with this kind of behavior towards their paying customers. AVOID by all means. Rent instead from Enterprise at FAT (even if it’s more expensive) as they are always polite, courteous, and willing to go above and beyond for their customers. Will never rent from this Avis again.

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Name: K**** K****
Date: 2023-05-24 01:58:05
Rating: 5
Comment: Car was ready for pickup and process was very easy for check in and return.

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Name: h***** m****
Date: 2023-05-23 23:24:32
Rating: 1
Comment: The car I rented from Avis was not in good repair. The transmission failed on a mountain pass in the desert. I couldnt call the emergency road service because there was no phone service. When I finally spoke to someone they seemed unconcerned and I was never offered any compensation for my time or inconvenience.

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Name: P** B******
Date: 2023-05-10 03:22:45
Rating: 1
Comment: They give you the type of car they want so I don’t even know why you pick a vehicle when you rent- it won’t be available

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Name: G*** S*****
Date: 2023-05-07 17:48:22
Rating: 5
Comment: I was treated well. My questions at the time of pickup were answered clearly.

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Name: S****** H*****
Date: 2023-04-27 23:16:53
Rating: 5
Comment: I rented a car from this Avis (FAT airport) from 4/15 - 4/22. The vehicle worked great and was very clean. Pick-up and drop-off was very easy. The employee at the Avis counter on late Saturday evening (4/15) was friendly and got us along quickly. I would recommend using Avis at this location and would use their services again if/when needed.*edit - whoops, I got Avis and Alamo mixed up; I used Alamo, but Im sure Avis is fine too : )

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Name: C***** D*****
Date: 2023-04-27 17:24:46
Rating: 5
Comment: Great customer service and the rental vehicle worked for me!

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Name: L** P****
Date: 2023-04-18 05:20:09
Rating: 1
Comment: Was charged for fuel when it was returned full. Pic to prove it. Was refunded after I called. Wonder how many you do this to. If they don’t notice, complain or have proof they are scammed. Sound like a class action possible.

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Name: S**** J*********
Date: 2023-02-19 14:28:05
Rating: 1
Comment: 0 stars. I rented a car from Avis, spending almost $1000, and had the worst experience i’ve ever had from a rental business. The first car I got, the key continued to get stuck in the ignition. When I called customer service about the issue and ask what to do, the rep asked why I bothered calling, that I should just take it and return it. I asked if since the car was basically inoperable if I had to fill up the gas (it was missing less than 1/4 of gas), she said no just go. When I get to the airport, the rep there not only laughed in my face about the car issue, but told me that she was going to charge me $9.99/gal for the missing gas, even though I was told different and treated quite poorly. For the other car I was to get, she just grabbed a key on the desk, not one off the wall like everyone else usually. I thought nothing of this until I saw the car I had received. It was incredibly dirty inside and out, it was dented and scratched everywhere, took forever for the heat or defroster to work, and the windshield wiper fluid was empty, and tire pressure light constantly came on. So yes, I came to the conclusion that this car was just turned in. I had half a mind to go back inside, but could not deal with being ridiculed again. I called customer service again, the man this time took down notes of the car’s condition and that I would not be charged the $9.99/gal for gas. Also said he would give me a $100 credit on my bill for my whole experience. Do you think I got that? No. Screw you Avis. I have told everyone to stay far away from your company and I for sure will never come back to Avis or Budget, especially at the Fresno Airport location.

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Name: S*******
Date: 2023-02-14 23:08:03
Rating: 5
Comment: Staff are helpful. Make sure to understand the charges before leaving the counter.

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Name: A*** P*******
Date: 2023-02-14 21:56:10
Rating: 2
Comment: AVIS customer service continues to decline. It seems to get progressively worse with each rental experience. Good luck if you find yourself needing to extend your rental. Four phone calls, four transfers, and four disconnections on transfer. Five phone calls with a transfer to a manager before someone could help me extend the rental for 12 hours.

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Name: F******
Date: 2023-01-20 03:38:25
Rating: 1
Comment: Trying to reach someone at the desk is impossible. All calls are forwarded to main line and they are not helpful and say they have no way to reach rental locations. If you have any problems with your rental or specific site questions you are on your own with Avis. Negative stars 👎🏾

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Name: D***** O****
Date: 2022-11-15 01:06:46
Rating: 4
Comment: The place was a total mess, out of cars computer system being hinky. But the rank and file got the job done. WHERE IN THE HELL WAS THE MANAGER.

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Name: M*** R*********
Date: 2022-10-31 07:04:23
Rating: 5
Comment: Easy reservation, easy pickup, clean comfortable car, easy return. That’s what I like!

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Name: K*
Date: 2022-10-29 02:53:50
Rating: 5
Comment: Fast and friendly service. Helpful and courteous staff. I would definitely rent from them again!

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Name: J**** B*** B***
Date: 2022-09-20 13:11:14
Rating: 1
Comment: No stars. Door fob did not work and wipers were poor quality. Was locked out the car trying to open car 10min each time. They only gave me a $50 credit. Asked to speak with management never received any call back. Very unsatisfied.

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Name: G***** C
Date: 2022-09-12 19:22:04
Rating: 2
Comment: Avis screwed up badly. With just a few clerks representing several car rental companies trying to handle a long line of people, my Avis Preferred status did me no good at all. Go to the back of the line and wait until the lady from Cincinnati found her license and the family from Newark got the car seats they needed.Got my contract and keys, but there were no maps available. No sweat, I thought, since the car I reserved was supposed to have GPS. Wrong again. No GPS. Rather than go through the whole registration process again, I brought up Google Maps on my phone, and proceeded to my destination while racking up data charges on my Verizon plan, which I will continue to do, by the way, as I find my way around this part of California.The check-in clerk, festooned with smart phone and mobile printer so as to speed me on my way, didnt. Had there been a turtle on the hot tarmac, he would have beaten her to my car which, by the way, she made me go back to and move to a spot more convenient to her.This was Fresno. Normally Avis is really good.Fortunately, the car meets the expectations that keeps me an Avis customer. By the way, the Enterprise counter was clear.

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Name: V****** V*********
Date: 2022-09-10 14:33:16
Rating: 5
Comment: Best car rental place ive been to so far friendly staff.. will be back next road trip thank you

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Name: M****** M******
Date: 2022-09-10 02:32:58
Rating: 5
Comment: The staff was great! My thanks to Felicia for all her help. Both staff members were great and helped tremendously! Couldnt have done it without them! I am extremely grateful for their help! The car was great. Clean on the inside, no bad smell, nothing wrong with the car. Would definitely rent from then again.

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Name: I***** A******
Date: 2022-09-09 13:18:12
Rating: 5
Comment: Although there was a long line when I got there, the women at the front desk had great personalities and were very accommodating and kind, helpful. They weren’t your usual robots and it was refreshing. They didn’t just do their job and that makes me rent from them again. Great customer service!

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Name: E***** T*****
Date: 2022-09-05 14:25:38
Rating: 2
Comment: The cars were nice but not well maintained. The first car needed an alignment. There was a major vibration above 55 which made driving laborious. The second car was amazing, except the tags were out of date, and the NPS kept giving me a hard time over it. I traded again and the third car said maintenance required before I even left the lot. I traded again and after about 100 miles the car also had the check engine light on.

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Name: C**** C*******
Date: 2022-09-03 12:35:02
Rating: 4
Comment: Avis is great and for the post part, always delivers. They just havent gone above and beyond for me in a while

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Name: G*** L*****
Date: 2022-08-28 14:11:46
Rating: 2
Comment: The check in was slow, as the clerk called me up he was asked a question by a colleague. He just put his hand up to tell me not to talk to him, you called me to the counter. The vehicle was dirty, again Avis really, and had a lot of damage in it. I am a reward customer and requested an upgrade that I have earned was not considered. The vehicle was adequate but not what I requested, and did I mention not clean.

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Name: M*** H M H***
Date: 2022-08-21 12:48:45
Rating: 1
Comment: I went to get the truck I reserved, they didnt have it, one was washing. However They found me a truck and by the time I went to pick it up, after only take my 6y to the toilet, they couldnt find it, they were lost and didnt know what happened with the truck, I waited 1h30 for them to find a truck thqt was not matching the color with paper they handle me. I learned when I trop it back that they gave that truck to someone else. How could you do that with a client and I lost my time waiting with a helper waiting for me. Rediculous

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Name: J******** J
Date: 2022-08-19 02:28:21
Rating: 1
Comment: Horrible, car was filthy. Smelled of smoke and had signs of ashes . Tags werent even up to date . Customer service said they would have someone call me back immediately. That didnt happen . No upgrade or anything to make the wrong a right. Never would I recommend this place .

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Name: K**** T*****
Date: 2022-08-03 02:17:16
Rating: 1
Comment: Terrible experience at Avis, my rental car had serious mechanical issues. It stopped in the middle of freeway. Very scary and terrible experience. I had booked the car for return in Fresno, but this car was absolutely underivable, so had to drop off the car at San Francisco and take bus back to fresno. Terrible experience with Avis, never again

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Name: K***** R***
Date: 2022-07-24 21:37:08
Rating: 1
Comment: I will never rent with AVIA again. I end up paying double of what they quoted me. Do not be fooled with the rental price online as they charge by mileage. This was never mentioned on the rental quote online so I was surprised when the rep told me I am paying for mileage. I only when over 100 miles even if I end up using 150 miles and if each miles was being charged .22 it should not be that much. Also, the car was scratched all over and it wasn’t even reported to corporate. Good thing I told pictures while I was in the parking lot and called to make a case number because I will not pay for damages before I even had the car.

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Name: J**** h***
Date: 2022-07-16 15:52:05
Rating: 5
Comment: The Avis employees at the Fresno airport, and especially the managers, are really helpful. We had an excellent experience. The cars are newer and clean. Would definitely rent here again.

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Name: E*****
Date: 2022-07-16 00:49:51
Rating: 5
Comment: The Fresno location located at the Yosemite International Airport is amazing!!! Just love it!

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Name: D***** C**************
Date: 2022-07-13 19:58:07
Rating: 5
Comment: Great customer service and vehicle was great. Employee was really helpful!!!

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Name: k**** m****
Date: 2022-06-30 02:26:11
Rating: 5
Comment: Everything about this rental was easy and stress-less! Nice personnel, great vehicle, all went off without a hitch!

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Name: J**** S********
Date: 2022-06-25 00:55:12
Rating: 5
Comment: Would recommend the Fresno airport location a thousand times over, all thanks to exceptional customer service by Felicia. She corrected the outrageous wrongs of another rental location and was amazing. Thank you Felicia!!!

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Name: M*** G********
Date: 2022-06-19 19:28:01
Rating: 1
Comment: We rented a Mitsubishi in Fresno to reach Las Vegas via Yosemite National Park.The car offered was old and a bit dirty when picked up.On descents past the peaks of Park Yosemite, downhill braking caused severe vibration in the steering and steering wheel. Braking was worrying by the jolts caused.We are very unhappy that such a vehicle is offered for rental.

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Name: E*** H
Date: 2022-06-17 18:59:20
Rating: 5
Comment: I had clean car this time and enjoyed driving the honda civic

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Name: R***
Date: 2022-06-14 06:25:42
Rating: 1
Comment: I reserved a SUV (w/Nav and XM Radio) a week before my arrival, when I got to the Avis location (Downtown Fresno California)my rental was not there and they had a economy car with no Nav and XM when I stated that I payed and reserved a SUV. The manager of the location was very rude, did not care of my situation and would not process a cancellation.I decided to leave and go to Fresno Airport where I was able to get a Rental after a hour on the phone with customer service.Also the XM radio would not activate after several calls and about an 1.5 into my day after picking up the rental they finally got it activated.The gps Garmin unit (looked about 5 years old and falling of the mount with every bump) they gave me was also defective shutting off after 45mins made it impossible to use thank God my cell had reception.Would never use or recommend Avis to anyone! consumer beware!

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Name: A** S******
Date: 2022-06-11 04:40:03
Rating: 5
Comment: Great selection of vehicles very clean no smells no water spots on windshield always friendly counter staff with ease of rental experience 5 stars AVIS ⭐️ ⭐️⭐️⭐️⭐️

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Name: W*** T*****
Date: 2022-06-08 19:55:10
Rating: 4
Comment: This review is for Avis car rental at Fresno-Yosemite airport on 6-7-22 . Every thing was great with the little Kia Sportage that I drove down to SoCal and the staff at both ends were good the only reason for no 5 star is finding the office ...There are NO signs anywhere and if you, like I, are unfamiliar with the airport, then a SIGN would really help out. The only prominent signs were for Car rental Return but the offices are all inside Unfortunately, I guess I expect too much for a backassward town like Fresno... BTW the Office is at the north end of the drive near the baggage claim. Dont know why there is no signage...

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Name: S**** K*****
Date: 2022-06-02 14:03:57
Rating: 5
Comment: Excellent customer service! The vehicle we rented was great as well, very clear. It did smell a little (like the people who had it before us were smoking or something) but once we started driving with the windows down it wasn’t bad. I would use Avis again.

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Name: D*** a** P**** M*******
Date: 2022-06-01 01:55:10
Rating: 1
Comment: Picking up was a disaster, because car was in my name and cc was in wife’s name couldn’t get the car. This could not be fixed at the counter so had to call Avis myself to straighten out and the price then went up. Still do not understand why this couldn’t be fixed at the counter and more confused why the price went up. They had me over a barrel, I am in a strange city with no transportation.

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Name: B***
Date: 2022-01-26 12:47:24
Rating: 1
Comment: My flight got delayed a few hours and they tried to charge me over $200

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Name: M**** E******
Date: 2022-01-18 06:16:41
Rating: 1
Comment: I tried to rent a vehicle from this Avis location, and Im so disappointed with the terrible customer service Ive received. My flight lands after this location is advertised as closing (why they dont stay open until after the last flight lands, Ill never know). I called the Avis reservation line, and they assured me that it wouldnt be a problem. They said the location would receive my rental request and have a response in 72 hours at the latest. That was Tuesday around noon. Its now Saturday at 6 PM, and none of the customer representatives know whether Ill have a car. They keep referring me to the rental location, but there is absolutely no option to talk to anybody at this location. Ive called the number advertised, and every option transfers me to a national call center, and none of the Avis reps, to include supervisors, that Ive talked to can tell me how to contact this location directly. Everybody I talk to says they cant provide me an answer, always saying that its up to the location, and then tell me to contact the location directly, but cant tell me how to go about doing so.This Avis location obviously doesnt care about its customers. It had my request for over 96 hours, and hasnt responded, just left it in limbo. Im traveling for business, and I cant afford to fly in and hope that I have a car from a company that is completely unresponsive to my needs.I shall not be a future customer of Avis, I can assure you that. Moreover, my company has a relationship with Avis, and they will be hearing of the terrible reliability and negligent customer service Ive received.Hertz, on the other hand, was able to guarantee an after hours pickup in 5 minutes. I strongly recommend going with the gold standard of rental experiences, rather than risk being left out in the cold by a company that doesnt prioritize their customers.

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Name: Y*** T******
Date: 2022-01-11 03:58:18
Rating: 4
Comment: Reason why 8 give an 8 is because the deposit is outrageous to me. Staff was friendly and the 12 passenger van was amazing. If my family needs and it was spacious fit 8 of us and our luggage

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Name: C** s******
Date: 2021-12-21 21:07:36
Rating: 4
Comment: I Enjoy the check in it was fast and simple process. The vehicle was exceptionally good conditions.

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Name: S**** G******
Date: 2021-11-23 15:25:24
Rating: 1
Comment: Car was in awful condition. There is no complaint line or customer service to speak with, the desk agent said theres no other cars and couldnt discount anything...the bumper was roped on underneath, paint peeling off, brown stains inside the car and smelled like body odor. Still today nobody from Avis has responded to my complaint request.

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Name: A****** W******
Date: 2021-10-26 01:34:18
Rating: 5
Comment: We prepaid online. The prices were realistic and fair. The whole process was seamless. I was in and out both times for pickup and drop off. I called their customer service line once for clarification on drop off time and it was great.

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Name: P*** U********
Date: 2021-10-20 15:33:26
Rating: 5
Comment: Great car. Great price. Return was a problem because your automated system NEVER sees my fillup on way to return. THIS IS A CONSISTENT PROBLEM WITH YOUR AUTOMATED SYSTEM, ITS SLOW. This causes your attendant to manually adjust charges (incorrectly because taxes are not returned). AVIS NEEDS TO FIX THIS PROBLEM BEFORE A CLASS ACTION IS STARTED TO RECOVER INCORRECT CHARGES.

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Name: R***** S******
Date: 2021-10-17 16:37:23
Rating: 3
Comment: I had to change the reservation by two days. No way to change reservation on the website and spent 25 minutes for a reservationist to answer the phone. Fresno Airport staff were excellent/

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Name: K***** R*******
Date: 2021-10-10 23:06:16
Rating: 1
Comment: The first car they gave us had a tire blow out a few miles from AVIS, the tires were at 75psi!!!! We asked for a replacement and requested that they check the new tires, and all of them were over 60 psi. We also talked to an employee who mentioned that they had other rentals with tire issues that were being sent out, and the only time they checked the tire pressure is if a light came on. We did not see a light on either vehicle that was way overinflated! If you rent from the Fresno Airport, or any AVIS do not expect them to check simple things like tire pressure. It only takes a minute, but if your tire blows out on the freeway, it could be very dangerous.

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Name: C********* C***
Date: 2021-10-09 20:05:01
Rating: 5
Comment: The customer service was wonderful. Staff made me feel like my business was valued.

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Name: V***** P
Date: 2021-10-07 23:58:27
Rating: 5
Comment: I love renting from Avis car rental. Warm and friendly atmosphere and the cars are awesome. Thank you Avis

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Name: J**** N
Date: 2021-10-02 18:46:26
Rating: 2
Comment: I reserved and paid, checked in online. Then I still had to wait 30min in line to pick up car at Fresno airport. Car had low tire pressure warning, making me worry during my trip wondering if I would get a flat any time. Im not paying for all of these head aches and worries.

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Name: R****** K******
Date: 2021-09-30 16:09:24
Rating: 5
Comment: I have been to the avis counter in Fresno about 4 times this summer to pick up a car. I have been serviced by the same lady each time. She has been most helpful. She got me into a program that combines my AA Advantage membership and avis reward points. Service is the key to me and this lady is first class.

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Name: R***** A****
Date: 2021-09-18 16:57:24
Rating: 4
Comment: Everything went well, but was disappointed in the car itself. Honda Accord Sport with low profile tires rode rough and was noisy.

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Name: N*****
Date: 2021-08-24 20:21:57
Rating: 5
Comment: They responded to my review and generously they cleared the issue. I am satisfied with my rental and I recommend Avis.Thank you.

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Name: t*** o* b** i** 5**
Date: 2021-08-16 03:29:54
Rating: 5
Comment: I feel it was easy and the customer service was remarkable. She had made many recommendations that were very helpful would Definitely go back to avis and recommend to everyone i know

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Name: B****** A******
Date: 2021-08-09 16:02:18
Rating: 1
Comment: Very displeased. I rented a one way rental from Los Angeles to here. Filled the gas tank completely and now they charged me an extra $70 for gas. Not sure what the issue is, but not satisfied with Avis and this is the first time I’ve ever used this rental company. I probably won’t use it in the future again.

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Name: b***** s****
Date: 2021-07-30 16:39:14
Rating: 5
Comment: It was fast and easy to pick up and return. The car was amazing.

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Name: S*** N*****
Date: 2021-07-25 14:39:19
Rating: 3
Comment: Two reasons: 1, Why cant you just walk directly to your car without waiting in line at Fresno Yosemite International Airport? Had to wait in line behind people for a half hour before having the attendant just hand me my keys. 2. The cruise control on my car did not work properly.

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Name: M*****
Date: 2021-07-24 02:26:54
Rating: 1
Comment: Myself, and my three children, 10,6 and 1 hear old, reserved a car with my debit card that had a visa symbol on it, so obviously it can be run as credit. We were wanting to rent a car to go out of town and visit family. When we went to the Enterprise booth, the Hispanic gentleman said that he couldnt take the debit card and I let him know run it as credit since it has the visa symbol on it. He said its not going to take it so I asked him can you just run it and try and he refused to do it. This was on 07/23/2021 at 7:10pm. My kids were disappointed and so was I because now we have to take our vehicle that may or may not make it out of town and back. Very disappointed as I have used a debit with the visa symbol on it before with no problems.

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Name: A* M****
Date: 2021-07-02 15:21:45
Rating: 5
Comment: Love this Avis location and the friendly competent employees! We rent from them exclusively a couple times per month, because they are prompt, know me by sight and name, courteous and are empowered by mgmt.

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Name: M* P*
Date: 2021-06-24 06:00:51
Rating: 4
Comment: No major issues. No defined line, so customers walk up, cut in line, and the clerks dont correcReceipt.Receipt couldnt be printed outside, so I stood in line for a bit (when someone cut in line) inside. The outside clerk came in for something, saw me in line, and quickly printed through receipt.

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Name: M*** S******* (******
Date: 2021-06-22 16:34:23
Rating: 1
Comment: No preferred access! App did not work either! Had to wait 20 min for pickup and 15 min for return. They asked me to email them the details, which I did, 3 days ago, and havent heard anything back!

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Name: A****** L*******
Date: 2021-06-21 12:33:56
Rating: 1
Comment: Corporate does not care about their customers. At pick up it was a huge hassle because one of the employees lost the keys to the car we were supposed to have, they put us in a a smaller car that was a total downgrade after I spent 30 min walking back and forth with an infant looking in all the spots they told me the keys might be. Then while were loading into the down grade, another family comes out of the office and gets in the car we were supposed to have. Apparently, they found the keys!When I wrote customer service about it they basically said, Sorry bout ya!

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Name: L*** D****
Date: 2021-06-15 20:41:44
Rating: 2
Comment: The wait at the airport was SUPER long because the counter was understaffed and the car I was given didnt have satellite radio or Navigation, both of which I paid for and was charged for.

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Name: M******* M*****
Date: 2021-06-13 20:19:08
Rating: 5
Comment: The agent was very friendly and helpful. Car was good quality and clean.

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Name: M***** S******
Date: 2021-06-07 00:30:58
Rating: 1
Comment: Unfriendly customer service, ridiculous rental conditions when trying to extend a vehicle beyond 30 days.

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Name: O***** G****
Date: 2021-05-22 03:21:50
Rating: 5
Comment: After the worst experience ever renting a car at Hertz,(same location), the girl at Avis Save my day even without a reservation. They have a really Good customer service.

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Name: r**** t*****
Date: 2021-05-20 16:37:38
Rating: 5
Comment: The Avis team at the airport was very friendly and helpful and accommodated my requirement for a large SUV with fold away rear seats

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Name: D** A******* C***** Q****** H****** I**********
Date: 2021-05-19 04:19:57
Rating: 1
Comment: I was give a car that was not cleaned. I smelled of smoke and the seats were stained throughout. The attendant didnt do a check and gave me the keys to the wrong parking number. I had a hard time finding the car. I had a horrible experience receiving service from Fresno Airport. I am greatly disappointed. I also called around to exchange the car and one independent contractor said she wouldnt take the car because it smells like smoke. This was the answer I got from a store in Carlsbad CA. I will never rent from Avis again.

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Name: R****** S*******
Date: 2021-05-17 18:51:53
Rating: 1
Comment: I prepaid for the rental. I did not choose the fuel service, yet I have a fuel service charge on my bill that I did not agree to. I filled the tank prior to returning the vehicle. Your phone system is arduous to get to the queue to speak with someone. Then, I spent over 30 minutes on hold and then you arbitrarily hung up on me.I have had great experience with Avis in the past and choose them over others even when they are a little more expensive. This is disappointing.

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Name: M***** V************
Date: 2021-05-11 15:33:07
Rating: 5
Comment: Ladies are amazing!! Enjoy the service there. No problems. I really enjoy the service I receive at the airport rental check out:)

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Name: S**** M********
Date: 2021-05-09 14:09:47
Rating: 5
Comment: Nice new car, very clean, told the person at the desk my name, he handed me the key and we were out the door, very fast. Check in was also in and out. Great all the way around, thank you

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Name: P***** K***** L**************
Date: 2021-04-26 07:36:21
Rating: 5
Comment: We had to fly in unexpectedly to this airport and then change car rental location,. The staff wentvabovecand beyond to assist us, although they were very busy.

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Name: X** V***
Date: 2021-03-29 18:33:29
Rating: 5
Comment: Love it. The customer service was great too. Also really thankful that i didnt get charge for returning the vehicle late. That was a relief. Well definitely recommend avis to others.

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Name: M***** N*****
Date: 2021-03-22 01:10:49
Rating: 1
Comment: First off wrong car size when I picked up because cars were not available. Second there were no license plates on the car and I was pulled over three times by the California highway patrol. Thirdly I was charged 70 dollars for fuel when the car was returned with a full tank of gas and I have photos of the gas gauge showing full at time if drop off. If your company does this practice with others who dont check their bill I can only imagine how much extra money you are making.

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Name: J**** S*******
Date: 2021-03-18 19:17:18
Rating: 2
Comment: I was on a family vacation to Yosemite and hired a Toyota Camary in Frezno.My flight has issues and I had to drive to San Jose. The car in Frezno was dirty, even down to the glass. A maintenance warning kept coming up on the panel. I called 2 times to your customer services number to ask how much extra it would be to drop the car at SJC airport. Both times I was told that the computer was not coming up with a price. The second agent told me it could be $50 and to go ahead and drop at SJC. In SJC I was charged $150 and when I went to speak to the customer services agent there, he told me to call Frezno orthe customer service number. Working in the airline industry I found it odd that a customer service agent would tell me to call another customer service agent.

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Name: G*** T
Date: 2021-03-15 00:42:30
Rating: 1
Comment: Budget stated the cost was $343, as it was on my PC and my cell. When I booked it, it was $457. 5 MINUTES later, when I called to find out why, I was told, If you dont to pay the $457, you can cancel, but it will cost you $150. 5 MINUTES>>>> later. I asked for a manager. They gave me a guy, who refused to help saying too bad. I called back to get a different manager only to be told that there is no manager on duty after 6:30 CST (This was 9:30 Arizona time, so they had been closed for a few hours). She also said I would have to call back then to discuss it. AND, BTW, your rental is still valid, it was not cancelled. So I cancelled it again. When I got to the terminal, I walked over to the Budget/Avis counter and spoke to the guy there. Very nice, but couldnt do anything. I tried to go ahead and do the rental since I was already out the $150, but their system was acting up so he took care of me on the AVIS side. The car I got kept giving me a Maintenance required immediately the whole time. It also pulled to the right. During times of this pandemic, they should try and take care of the people who are traveling and using their products. So sad that they are this bad.

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Name: S******* R***
Date: 2021-03-02 23:47:57
Rating: 4
Comment: Friendly staff, great fleet, I loved the Tacoma. A little overboard on the extra insurance

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Name: D**** A******
Date: 2021-01-26 20:37:12
Rating: 4
Comment: When reserving online. The price of $58 a day would not allow me to prepay..and reserve the car and I ended up paying $98 instead .sounds like a bait and switch to me..other than that all was good

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Name: C****** W****
Date: 2020-10-09 17:22:18
Rating: 1
Comment: Gas cap door was broken, left me stranded, tire lost air constantly and the car was not cleaned. I tried calling customer service with no luck.

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Name: D**** S*****
Date: 2020-10-07 17:13:22
Rating: 5
Comment: Pick up and drop off was the easiest Ive experienced anywhere. No shuttle bus, AVIS desk right at baggage claim, cars right outside. Desk personnel were awesome. Thank you!

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Name: K**** S*****
Date: 2020-09-20 19:18:13
Rating: 5
Comment: The pick up for our reservation was fast and easy and service was great.

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Name: D* M**
Date: 2020-09-08 21:32:45
Rating: 2
Comment: I booked the car a week ahead and search for the best price thinking this was it . I put my info in number, name the basic when the day came . I didnt get what I was expecting I didnt get the car the one I wanted didnt get the price that I agree on and I didnt get a call saying the car you wanted wasnt available or any time of communication and the price was more higher than the one i agreed on.. its false advertising they get you to come down there and charge more with hidden fees and they wont get the car you want unless you know someone

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Name: M*** S*****
Date: 2020-09-05 01:17:10
Rating: 4
Comment: Im generally satisfied with the service that I get from Avis. I was particularly appreciative of the assistance that I got after I returned and told the personnel that I had left my phone charger in the car. They did have someone drive me to the rental car that I had turned in earlier and found the charger for me.

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Name: L**** H*****
Date: 2020-09-03 05:21:43
Rating: 2
Comment: Lady at the counter started out nice but then turned very pushy when I asked about insurance. Almost too rude. Got to our car...it was filthy inside. I cleaned it before we drove it. Very disappointed!!!

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Name: j*** H********
Date: 2020-08-05 16:28:01
Rating: 4
Comment: It was a comfortable ride and enough power for the long haul fit 4 kids and two adults np at all

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Name: A***** G
Date: 2020-07-26 22:40:13
Rating: 5
Comment: I like renting at Avis in Fresno. I’ll come here over SFO or LAX any time. I do hate the amount of taxes that Fresno has piled on, but that’s not Avis’ fault. Please get a Preferred line and it will be perfect!

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Name: B******* G**********
Date: 2020-07-23 00:46:29
Rating: 5
Comment: Everyone was very helpful and answered all the questions I had. Will definitely go back there for another rental.

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Name: T**** M*******
Date: 2020-07-18 15:37:12
Rating: 1
Comment: I am so upset we rented a van for our trip ( family of 5) my husband comes home with the huge Chevy bus more than a van amd the cost was 80 dollars more then why was quoted to us on line. Also onlo e it said our van was a Chrysler or something similar this bus thing is not even close. Ugh I am so frustrated I didnt even want to call right now because I will probably not be the nicest person at the moment

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Name: a***** g***
Date: 2020-07-05 23:38:43
Rating: 5
Comment: Excellent fast service, the best Ive experienced renting a vehicle

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Name: D****** C*******
Date: 2020-06-26 23:13:27
Rating: 2
Comment: I was pleased with my reservation and the cost/value of my rental car, but was not happy or comfortable with the level of Covid-19 safety measures in place while picking up my car at the Fresno airport. It was very concerning that the person at the desk where I picked up the car was not wearing (and apparently didnt have in her possession) a mask, despite the fact that she was sitting right in front of a giant sign that said that Avis employees would be wearing masks. It was made even more disconcerting that she continued to tell me to stand closer to her and the desk. There was a plastic shield installed, but there was a large gap right at face level that was made for the credit card scanner, so the plastic shield didnt seem adequate to protect either of us from virus transmission. A second employee came to chat with the person that was helping me and she had a mask, but was wearing it below her nose, rendering it useless. Additionally, in order to complete the transaction I needed to use a touch screen multiple times that may or may not have been cleaned recently: there was no indication that it was disinfected between customers, and I didnt observe anyone cleaning it after I used it. When I eventually got to my car, I had concerns about some body damage and the operation of the vehicle, but decided that I didnt want to risk going back to the counter in order to have my questions answered. So in the end I got my car and got to where I was headed, but the experience left me concerned for my safety.

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Name: M**** R*****
Date: 2020-06-07 15:53:46
Rating: 5
Comment: Theyre always fast and courteous when I arrive to pick up and very kind when I drop off

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Name: M****** M******
Date: 2020-02-25 13:58:16
Rating: 5
Comment: I wanted a specific car on two different days of rental, (a dodge charger and a challenger) I was accommodated, and very satisfied with my experience...I thank you and look forward to my next adventure.

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Name: J*** C********
Date: 2020-02-24 13:59:02
Rating: 5
Comment: I’m pleased with the expedited service, great people and feel a 100% satisfied with the car rental. Thank you Avis

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Name: D**** S
Date: 2020-01-14 05:27:02
Rating: 5
Comment: I reserved online, picked up at my designated location, provided the rep at counter my Drivers license and Credit Card, and I had my rental within minutes of arriving. The whole experience was quick and easy. Thanks for the great customer service .

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Name: E****** O*****
Date: 2020-01-06 22:06:18
Rating: 5
Comment: It was so easy to return. I parked the vehicle, walked up to the desk, no wait, and said the gas tank was full, gave the mileage and a receipt was printed for me. Professional staff. Probably didnt take 5 minutes. Picking it up was just as easy. Best car rental experience I have ever had.

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Name: J** C******
Date: 2019-12-23 23:00:38
Rating: 5
Comment: Very happy with the car And the customer service was very nice at pick up and drop off

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Name: J***** p*********
Date: 2019-12-10 10:55:10
Rating: 1
Comment: Long lines two weeks in a row! As Preferred my key was ready to go behind the counter but, still had to wait through a line of 20+ to get my car. This has been the worst at any airport. Friendly staff though that were working hard, just need some leadership and process change to get them coordinated.

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Name: D****** M
Date: 2019-11-30 19:00:13
Rating: 2
Comment: I did not receive a text message for my Preferred rental location. WhenI arrived, there was no board posting my vehicle location When ai went to the yard, there was no Preferred customer board or representative. When I called Avis they could not tell me the location of my vehicle and told me to go to the counter. After returning to the terminal and waiting at the counter, the assigned car had not been washed, and then showed a low tire pressure warning light. I then had to return to the terminal and get another assignment. Horrible customer service for a Preferred customer.

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Name: K**** G******
Date: 2019-11-30 02:06:29
Rating: 1
Comment: I pre-ordered the car months ago and paid in advance to hold the car. For some reason I still dont understand why the price went up and I was charged the higher price than what was the original price I took the car at. I couldnt cancel it because I would have been charged $250. I will never use Avis again for this reason. I thought by pre-booking and prepaying I locked in my price. Which was not the case. I was concerned and needed to have a four-wheel drive because I was going into a Park area and I tried to call at the Fresno office to request that. And it could never speak to anybody nobody answered the phone when I would call the 1-800 number I spoke to some guy in China who said he would send an email and let them know Im requesting that. When I got there they said they never got the request I dont know anything about that and I was charged again even more $10 more a day as a upgraded giving me a four-wheel drive. Very very disappointed and dissatisfied. The car ran fine no problem with that. The service guy was kind of doing his job he couldnt be helpful in making any adjustments other than advising us we have to pay more for getting what I thought I ordered for and prepaid for. I will tell my friends not to order the car with Avis and dont pre-pay it. Because that doesnt lock in any price at all.

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Name: m*** d*****
Date: 2019-11-20 06:51:40
Rating: 5
Comment: Very nice and helpful representative at Fresno airport. Lowest rates and convenient drop-off location. Hassle free experience. Thank you Avis.

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Name: S********** c*****
Date: 2019-11-12 18:49:45
Rating: 5
Comment: Avis is always a good bet. Great prices and super easy process. But this is the second time Ive rented from Fresno specifically and have not received the car I reserved.

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Name: G***** B****
Date: 2019-11-09 22:31:01
Rating: 5
Comment: The agent was professional and extremely helpful. She had one car left with Navigation and seeing three women headed to the mountains in an unfamiliar area, suggested we take it. Our trip was infinitely better because of this.

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Name: D*** D****
Date: 2019-10-30 06:55:27
Rating: 3
Comment: There was food in the consul from the previous renter as well as other trash under the seats, The rearview mirror had fingerprints all over it, my vehicle was in the wrong slot, I had to walk all the way back to though countered to find out what the error was

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Name: M**** G**** L*****
Date: 2019-10-16 04:07:06
Rating: 5
Comment: It was so easy to pick up and drop off my rental!!But let’s not forget how affordable it is as well!!!!Will be renting my vehicles from here from now on!!!

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Name: D**
Date: 2019-10-14 16:02:39
Rating: 1
Comment: Two different issues. First, my reserved vehicle (reserved a full month in advance) was not available. I was upgraded, at the same rate, to a larger SUV which ate more gas. I was in too much of a hurry to wait for anything else. Once on my trip I experienced a tire going flat. I called for help but the numbers listed on my paperwork were only to extend my rental. I had to take care of it myself. Have always used Hertz and Enterprise and was only trying Avis because of our corporate agreement (ADT). Had same issue with Enterprise rental and they handled quickly and professionally. Very poor experience with Avis. I doubt Ill use Avis again.

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Name: L***** K****
Date: 2019-10-11 22:05:52
Rating: 1
Comment: I loved everything about my rental experience until I was returning the vehicle. The GPS system was wrong it took me too a small airport. Wrong! Then I looked at my Avis info I put in the address but it was Wrong! I finally found the correct address but was so late I didnt have time to fill up the vehicle. I was so late I barely got to my gate before boarding. I am always early. I hate being late. I got no lunch. I am extremely disappointed.

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Name: J**** J G*****
Date: 2019-10-09 00:36:11
Rating: 5
Comment: I had two flats and everyone at Avis helped me out without ruining my vacation.

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Name: r***** h***
Date: 2019-10-03 02:22:58
Rating: 4
Comment: Friendly customer service especially when returning the car. To the lady will provided me with a receipt for returning the car I especially thank her. She was kind.

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Name: G******** B****
Date: 2019-07-22 23:51:57
Rating: 5
Comment: Reasonable rates, pristine car and pick up & drop off were both quick and painless. Would rent with Avis again, especially for one way trips where I need to drop the car off at a different location than where I picked it up.

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Name: D*** K
Date: 2019-07-17 02:04:59
Rating: 5
Comment: Pamela here is awesome! She helped me out twice: 1. To finally fix what ever was going on with my preferred membership account (I had to wait for ~ 20 min for 3 consecutive weeks to get my account created) 2. I initially got a beetle - found it was super small, changed my mind and went back to Pam and she replaced it with a bigger car and an even bigger smile, the best part - she remembered my name when I came back in to switch cars - little things like this go a long,long way. Keep being awesome Pam!

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Name: S******** R*******
Date: 2019-06-16 22:01:00
Rating: 1
Comment: As I sit here, stranded in the Fresno airport, I decided to take the time to rip this godforsaken rental company apart. I have been traveling for 14 hours from Detroit for a job interview that the universe clearly doesnt want me to make it to. I have to be in San Luis Obispo at 10 am tomorrow. I knew I would be flying in late, so I called Avis, THIS AVIS, 3 SEPARATE TIMES to confirm that they would still be here when I landed. All 3 times they said YES, despite me saying Your hours say midnight. Are you SURE? Yes, maam, we will be there. We are open until 4 AM.After changing 4 flights and flying across the entire continental US, I have finally arrived in Fresno just to find that Avis is, in fact, NOT open until 4 am at this location. I will be sleeping on the floor of an airport, job interview in 9 hours.I called upon arriving in Fresno only to be met with the most apathetic young man who clearly has no customer service training. Unapologetic, uncaring.I will never, ever, so help me GOD, trust this company again.I joked prior to arriving that Ive had worse! (travel experiences), but I have to say, this is right up there next to being robbed in Barcelona and sleeping in THAT godforsaken airport. The only thing that made that worse was cockroaches. Well see if that changes over the next 5 hours.Pardon my French but **** AVIS.Super glad I downed an extra strength 5 hour energy on the plane to make the drive tonight. Ill sit here, wired, until morning. God help you, Avis. If you think Im mad now, just wait till I get to talk to someone.10/10 DO NOT RECOMMEND.UPDATE: The Avis representative arrived at the airport at 5 am. I merely stood up, and the representative snapped at me, I DONT OPEN UNTIL 6.Ok. Ill be here. Just like I have been for the last 5 hours.At 6, the Grinch finally allowed me to approach. I tell her I am in a HUGE rush as I have a job interview to get to, and that I already spent the whole night there because I was fed lies. She looks and sneers, Well, if you had told me you had an interview, I would have checked you in. I explain my situation and that I just want the keys and to leave. I dont have time to fight with her about how I was lied to and screwed. She says there was a note that they were supposed to wait for me the night before, its unfortunate that they didnt. Yes, unfortunate.My head didnt physically explode, but that was it. I snatched the keys and left.As I said multiple times in this review, I will NEVER recommend this company. My blood pressure is permanently raised.

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Name: M******* L******
Date: 2019-03-02 14:32:57
Rating: 5
Comment: The staff at the Avis/Budget/Payless car rental were very friendly and helpful. They created a new member ID for me and let me know that I can plug that in when reserving a car online to have everything printed ahead of time and speed up the pick up process. Returns are quick and easy here too--Ive rented from them a few times, and it always takes just a minute or two to complete the return and be on your way.

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Name: C**** H*****
Date: 2018-12-18 07:40:28
Rating: 5
Comment: I loved the vehicle I rented. Avis always has the best prices. Avis cares about their customers. The only thing I would ask of Avis is to please get rid of the Air freshener smell when detailing, it smells like toilet bowl cleaner. I would highly recommend renting from Avis. An Avis for life customer.

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Name: J**** T*****
Date: 2018-10-22 04:19:27
Rating: 2
Comment: . So there were two couples in front of me. Both taken care of in order. No questions asked. A line of 10 developed behind me.I step to the counter and wait patiently. Place my drivers license and corporate card on the counter, and the rep looks me in the eyes and says whos next. I laughed... yes out loud, and then replied me.She paused for 10 seconds and waited for someone in the crowd to object. No one did. She then gathered herself, and said well... whos preferred ..... to which I LOL again, and raised my hand.She finally helped me next.At least she didnt call the police on me. For that, I give two stars. #StarbucksSituations

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Name: a***** s***********
Date: 2018-09-26 23:18:43
Rating: 1
Comment: Called and couldnt even get a damn price quote spoke with a rude d bag by the name of Angel complely unprofessional and def will not be using this rental company

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Name: J**** R*****
Date: 2018-08-11 14:36:53
Rating: 1
Comment: I never had issues with any of the people working here but today again the guy with curly hair. i had to wait in line and i though being a preferred member and paying and choosing the car was gonna make things faster. and he didnt give a damn plus he wanted to charge me an extra deposit.

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Name: T****** A*******
Date: 2018-08-06 01:18:10
Rating: 5
Comment: Great experience. Car was ready. Pickup was fast and friendly. Car was clean and in great condition. Drop off was quick and easy.

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Name: R****** M******
Date: 2018-07-19 11:09:13
Rating: 5
Comment: We have never had a problem at the Fresno, Yosemite CA location. The vehicles are always nice and clean. Service is friendly and it’s a small airport so we get in and out fast.

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Name: T* M****
Date: 2018-07-06 03:09:18
Rating: 5
Comment: The Avis in Yosemite airport ( Fresno, ca) is outstanding. Lisa has bent over backwards to make sure I was taking care of. Wonderful lady to help you along your way if ya have any questions.

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Name: R****** G********
Date: 2018-06-13 16:23:18
Rating: 1
Comment: I called straight through a week every day, 3 times. Morning, afternoon, and evening and NO ONE picked up. Its ridiculous. I had to check if it was the right number and it was. Had a few questions to ask but decided to rent with another agency who makes time for phone calls. Definitely not recommendeding this service to anyone!

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Name: V*********
Date: 2018-04-09 12:23:26
Rating: 5
Comment: Not sure about others, but my customer service experience was good. As a AVIS Preferred Member, I used my free upgrade and got a decent rental for a good price. I will be back in the area and will use them again.

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Name: R******* D*******
Date: 2017-04-29 16:46:26
Rating: 1
Comment: I wouldnt rent from here again even if there were no other options. Likely would get a bicycle or walk for the week I am in town. Car smelled like drugs and find two empty bottles of liquor in the car. Person before me declined the car for its smell and they handed it over to me even after I asked if it was the same car. Drove around for a week with the Windows cracked because it smelled so back. If I could give the staff a negative number I would.

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Name: J******* A******
Date: 2017-01-24 00:05:06
Rating: 1
Comment: Horrible Company.I rented a car from them due to my flight being canceled that night. I returned it to another airport to retrieve my bags the next morning, they gave me a copy of my receipt and told me I was good to go.Got charged almost 200 dollars more, called three times and got told three different explanations on this charge.Come to find out, the rental company put in that I had it out for 4 days instead of one and now they are telling me they have no evidence of the contrary. Why is it that I am disputing something that is fact??If you can avoid it, DO NOT go into business with this company. They will literally take your money!

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Name: J****** T*****
Date: 2017-01-08 20:14:09
Rating: 1
Comment: They SUCK! Rented me a Lincoln that a recall for engine turning off was ignored. I was stranded in the desert for 4 hrs., before their roadside service got to us. Not a good way to run an employee owned company.

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Name: D*** G******
Date: 2016-04-18 20:15:06
Rating: 5
Comment: AVIS makes it easy to pick up and drop off rental cars! In and out, fast and efficient. Thanks to the Fresno Airport team for another awesome experience with AVIS.

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Name: B****** H********
Date: 2016-04-18 15:01:22
Rating: 5
Comment: The customer service I received at the Fresno Airport by Wan and Mika was outstanding. They went the extra mile a number of times to make sure my experience was exceptional. Thank you very much for making my car rental experience with Avis a very enjoyable one!

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Name: D**** W*********
Date: 2016-03-25 15:33:26
Rating: 5
Comment: I give a Avis a 5 star the customer service from the guys at the counter are awesome they re there to help never have i every had a bad experience ill refer anyone to Avis keep up te good work guys.

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Name: K** S******
Date: 2016-02-10 04:34:30
Rating: 5
Comment: I rent from Avis because they offer wonderful rates. The staff is always friendly and helpful. I like the ease in which you can pick up and drop off the car. From the counter to the car lot the staff has always been courteous. Will be renting from Avis again.

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Name: D**** C B*******
Date: 2015-12-31 04:40:00
Rating: 5
Comment: I love renting from Fresno Airport Avis.The ease with which I pick up my vehicle is always the easiest. I am a preferred customer and they always have the keys just waiting for me I pick them up and thats it. No waiting in lines and no filling out paperwork etc. The stafff at the Fresno Airport Avis is tops. They treat me like a friend they know, very courteous, lovely and friendly.

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Name: G*** S*****
Date: 2015-11-09 17:30:53
Rating: 4
Comment: I rent a car once or twice a month. I choose Avis because I can count on their consistency of vehicle (cleanliness, availability, access, etc) their service and the ease of access.

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Name: A** B***
Date: 2015-10-13 00:12:07
Rating: 5
Comment: I only use Avis for my car rentals, and I rent cars about once per month. Everytime I go in they are fast and very polite and every time I return the car the attendant is very fast and polite as well. I am really pleased with Avis

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Name: A** D
Date: 2015-10-02 20:17:37
Rating: 5
Comment: Great experience! Even got a nice warning about the speed traps on our intended route. Great Staff in Fresno!

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Name: P**** B*****
Date: 2015-09-25 04:47:21
Rating: 5
Comment: The Avis Preffered program is awesome! Instead of waiting in line to get your rental car contract and keys, you simply find your name on the Preffered board, go to your indicated stall and drive away.

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Name: A****** R********
Date: 2015-09-21 19:18:47
Rating: 4
Comment: Overall, my experience was good. I would recommend their cars and ease of pickup, etc.. However,I would recommend some customer service training for their staff. If the staff was a little more professional, I would have given them 5 stars.

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Name: M** V*****
Date: 2013-06-24 02:40:54
Rating: 2
Comment: When my family and I rented the car, we had no problems and enjoyed our experience. Once I realized that I had left my wallet in the vehicle, Avis did absolutely nothing for me. I even spent two hours waiting on the Friday that the vehicle was due back to have Bryan or Brian however you spell his name, flat out refuse to look the car up for me to see if it had been returned or not. Mind you, I waited until nobody was in line so that I didnt disrupt business for them and he still flat out refused to assist me when I asked if he could just check in the computer and give me an update as to what was going on with the vehicle. I will never do business with Avis again because of this one associate. I mean, why would he not take 2 minutes to give me, the customer who is out a wallet and who had been waiting 2 hours a little update so that I could move forward in trying to get my wallet back! Horrible service...