Avis Car Rental

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Name: H**** B*****
Date: 2022-02-27 20:43:40
Rating: 1
Comment: Just left this location. Pre-paid for a rental car and was not allowed to pick it up. 12 minutes after 12 and “Karen” was locking the gate. (I put her name in quotes because this is the name she gave me.) I asked her if this was Avis rental car. She asked for the name on the rental then she said we were late to pick up the car. She was closed. She said she called 10 times. (Phone shows 3 missed calls, no message left. We were driving and do not answer unknown numbers.)Why would a rental for the time of a closing be allowed? The location is not easily seen from the road. We had gone by, parked across the street and had to wait for the traffic signal to change to cross the street. I asked since she was still there if she could let us get the prepaid car. She said no she had to pick someone up and the system takes 30 minutes to reboot. She drove away. We waited out front, calling customer service. She came back. I asked how her pick up was since no one was in the vehicle. This kind of customer service is ridiculous. Luckily Avis is granting us a refund and a new pick up location. Stay away from this one in Hayward and “Karen”.

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Name: S**** T****
Date: 2022-02-10 05:03:47
Rating: 1
Comment: Rented a compact car for one day cost was $89 plus a $200 deposit. After returning the vehicle my card was charged $405 and I didn’t get my deposit back. Was told because the vehicle was returned to a different Avis I was charged so dam much!! MAKES NO SENSE.

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Name: S***** S*****
Date: 2022-02-08 05:43:39
Rating: 5
Comment: Rent here unlimited miles very cool people

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Name: J**** S*****
Date: 2021-08-12 21:49:08
Rating: 1
Comment: Over charging people not cool I can uber all day for the price I paid for a day

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Name: m* C***
Date: 2021-07-23 04:30:09
Rating: 1
Comment: AVOID! The car are super dirty, I dont think they clean the car at all after someone returns it. I use wipes to clean the whole car, it is all black and still dirty.... During the trip, there are spiders coming out from the air filter. I went to exchanged a car once, the car smells terribly. The staff at this location are rude and gave me the wrong type of car. Still tried to argue, saying they never reserve specific car. But there were the car available at the location, i reserved a intermediate car but were given a compact car.I returned the car full tank, on the dot. They charged me over time and gas money! WHATTT? Tried calling customer service, the wait time are long and also the time is not flexible.will not rent from this location and company anymore.

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Name: N***** D*********
Date: 2021-06-21 02:02:10
Rating: 1
Comment: Please don’t come here customer service is bad. Trying to rent a car through them to driver for Uber very unprofessional. Very rude.

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Name: J* B
Date: 2021-06-11 14:47:31
Rating: 5
Comment: Excelente costumer service and great prices

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Name: l* 2**
Date: 2021-04-28 21:35:21
Rating: 4
Comment: This spot is more of a no frills type of car rental but thats what I prefer. You might miss the turn in off mission of youre driving too fast, but Id definitely recommend this place! I especially like how they dont try n pressure you into buying a bunch of unnecessary extras like most other large chains. Pricing is great. Picking up my rentals are always quick and easy, same with returns. Plus, Ive never had to compete with lines/crowds like at enterprise.

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Name: J*********** G
Date: 2021-03-13 22:07:02
Rating: 1
Comment: This place is pretty bad about keeping their paperwork for their cars up to date. I have reach out to them to get any information on registration and Uber inspections. They never answer the phone. And they always wait until the last possible minute. This time is cost me a full days pay. Really disorganized and soured my experience. Consider this a heads up renters.

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Name: B*** B* P***** R*****
Date: 2021-02-06 19:29:18
Rating: 4
Comment: Great customer service but since they hired a new worker they have charged me twice for late fees and I was there on time but when they close out rental it shows that I was late and I wasn’t they just take their time to close out rental so it seems like I did bring car late

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Name: E**** A***
Date: 2021-02-04 05:38:58
Rating: 1
Comment: I went there today to pick up a car The store manager was very rude and disrespectful I was hoping to get a Corolla They offer me another car for the same price I told him I will go with this but the car was super dirty and I asked the store manager(prajwal Chaulagain) can you guys take care of it They give me attitude and also I leave the store without a car After spending two hours in the store I couldn’t imagine they are hiring unprofessional manager ( Prajwal Chaulagain) as a store manager.

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Name: R******* L******
Date: 2020-08-20 20:01:07
Rating: 5
Comment: Best for rentals. Have been dealing with them for 4 years, never a problem 👍. Staff is very courteous and helpful

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Name: L*** A*****
Date: 2020-04-28 03:19:41
Rating: 5
Comment: Everything is very good, but they should be more strict when they return the vehicles, they rented me a new car with only 2000 miles, but with the smell of marijuana

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Name: G***** L**
Date: 2020-01-28 16:06:27
Rating: 5
Comment: Always a good experience, they are very attentive to our needs and upgrades are frequent when the reserved model is not available

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Name: A**** G***
Date: 2020-01-10 00:30:43
Rating: 5
Comment: Always the best!

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Name: A****** M*****
Date: 2019-12-26 20:50:35
Rating: 2
Comment: They can’t do a lot. They have old credit card readers that don’t do chip. They don’t accept Apple Pay. They have you sign up for a program to use a car you already reserved.

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Name: c******** g****
Date: 2019-11-09 14:12:44
Rating: 5
Comment: They always take care of my needs.

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Name: M T***
Date: 2018-10-29 20:21:55
Rating: 4
Comment: Great service, low price.... Just what I needed... If I needed the car longer I would have kept it. Definitely a smooth transaction and the car was clean!! Love that.

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Name: M**** D****
Date: 2018-09-21 01:11:11
Rating: 5
Comment: I received excellent service..

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Name: A******* R**********
Date: 2018-08-14 00:40:52
Rating: 5
Comment: Great staff ! Clean cars what eles can u ask for 😄

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Name: B****** P*******
Date: 2018-08-02 07:55:47
Rating: 1
Comment: Rented a 2016 Kia Optima from this location on July 3rd to return to SFO on July 4th. Made the reservation online where I was avis preferred and was given LDW coverage that was included in my rate of $35US for the day. I was SHOCKED to receive a $285.00 charge on August 1st. After looking at my receipt, the charges I agreed to did not add up to the net charge listed. My question is where did this $285 charge come from? The car had a full tank of gas when I returned it, there were not airport fees for returning the vehicle, and Im not a smoker so there is no way I would be fined for this. I received no explanation for the charge nearly a month after my rental. Unless this is resolved, this review will stay present and Avis will have lost the business of myself and fellow colleagues.

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Name: A**** E********
Date: 2018-07-09 01:01:38
Rating: 5
Comment: Good service

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Name: m****** t***
Date: 2018-04-23 05:58:29
Rating: 2
Comment: Car wasn’t clean up when customer return. Today I pick a car for company business. The still got alot of trash from last renter. There is only one person work there. Next time I will go to airport car rental instead.

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Name: T*** W***
Date: 2017-12-12 16:17:55
Rating: 5
Comment: I had a good experience with the service.

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Name: J****** S**
Date: 2017-11-28 20:58:30
Rating: 5
Comment: Best in the local area. Never had any issue with it. Great guy good service

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Name: A******** B*****
Date: 2017-09-08 02:46:07
Rating: 5
Comment: Very nice and easy

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Name: S***** T
Date: 2017-07-07 20:37:04
Rating: 5
Comment: This place is the most convenient place to get a car.We get upgrades so fast.The guy with glass is very polite and helpful.I have been renting car since almost 7 years.But so far,this is the place.I recommend.

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Name: C***** D*****
Date: 2017-06-30 20:51:30
Rating: 1
Comment: This office does Not live up to motto of... No hassles.

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Name: C T
Date: 2017-06-30 18:27:37
Rating: 2
Comment: Low selection of cars. Place is very old and does not feel welcoming.

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Name: R****** P****
Date: 2016-12-12 23:22:06
Rating: 1
Comment: Bad

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Name: M*** I**
Date: 2016-08-26 15:45:22
Rating: 1
Comment: Our experience with this place was incredibly disappointing.We rented a car thursday night with the intention of leaving early the next morning on a eight hour road trip because we had an athletic event early saturday morning. We needed to leave early for a meeting however it turns out that the car we had received had a transmission problem and we had to delay our trip to get it fixed.In addition to that the agent that was helping us was a impolite and the new car we received as a swap from her was much smaller and as you can imagine in a trip that we will be staying multiple days in, it was also an incovienence. I do not recommend this place, and I would suggest a different car agency.

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Name: S**** S*******
Date: 2015-09-15 00:38:34
Rating: 4
Comment: The agents at this rental office were so helpful. We rented two vehicles from them - one a van for a drive to Napa with friends and then a convertible for a drive to Carmel. Loved the convenience of the location and quick processing of the rentals. When we had a brief wait, they suggested a nice little coffee shop for our wait. Really great guys! Made this bucket list experience all the better!