Banks Vacuum Superstores in Livonia
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Livonia, Wayne County, Michigan, US
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Site: http://www.banksvac.com/
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
Banks Vacuum Superstores in other cities:
I was thrilled with my shopping experience! Bob was incredibly helpful, showed me all the features, and answered all my questions. No matter your budget, their knowledge cannot be beat. I wish I would have invested in a decent vacuum years ago. This would have literally saved me thousands of dollars thrown away from routinely replacing my vacuums purchased from Target, Amazon, Kohl’s, etc. Nothing could keep up with my hair and the pet hair. I was always replacing broken belts and undoing clogs. I went into Banks with minimal to no knowledge of vacuums and the various brands, options, etc. I left feeling completely comfortable with my purchase and the services that come with it. I highly recommend this store and their knowledgeable staff for any purchase you may need-large or small. Thank you Bob! I appreciate your time and help with my new vacuum!
Quick, efficient, freindly service ! I went in with a broken vacuum. They were very honest and told me its not worth fixing. They gave me a great one and exactly what i was looking for . Very good price and worked with my budget ! They even explained to me how the warrenty works. If your looking for a good deal and honest place than i highly recommend! Matt and Bob thanks ! I will definitely be coming back. 😁😁
What a great place! I am literally thrilled with what I got. Purchased a carpet cleaner & vacuum on the same day. Everyone was so knowledgeable about the differences in styles & brands, answered all my questions, and made suggestions based on what I was looking for. The carpet cleaner is SO easy to use & it all comes apart for cleaning after. My vacuum can switch from carpet to hardwood with just a change of the head. Thanks so much!
Banks Vacuum Troy went above and beyond to assist me with my recent purchase of a Miele vacuum. Ken was wonderful to work with, especially since my purchase was handled entirely over the phone because I now live in Virginia. I have shopped at the Banks store in Troy for many years, and would not consider shopping anywhere else for vacuum products.
Back in October we took our Hoover Smartwash carpet cleaner in for warranty service. The part that needed to be replaced would have to be ordered through Hoover. Robert ( Manager) would call Hoover weekly to find out updates. Robert was told different things weekly, anything from its back ordered to its being shipped 🤦♂️ Thanks to Robert’s persistence Hoover just sent him a new Smart Wash for us to pick up two weeks ago. Thank you Robert for staying on top of this situation.I would definitely do business with Bank’s Vacuum again.
Long time customer and returned to have my Simplicity canister vac worked on. Sales associate Matt helped me and explained that my model had been discontinued but that they might be able to service it. then I asked about possibly a new model but something lighter. he asked how much and what type of carpet do I have. he was the first sales person to ever ask that. I said I had mostly low pile and hard wood floors but that I wanted something with really good filtration so he directed me to the Miele brand. he was very knowledgeable and did not give a hard sell. he even let me take the floor model home and try it for a couple of hours. trying it at home, I was sold. It was more than i wanted to spend but it is worth it. Matt worked out a trade in credit for my old vac and all the parts i still had. he really knows his stuff. great experience
Bob or Mr. Oreck, as he is referred to was so very knowledgeable in helping me replace my Oreck. He answered all my questions and encouraged me to bring in a sample of my carpet to test it on. I did and it worked great. He even showed me how to change the bags on this newer model and told me that the belt is lifetime guaranteed. So no more of that inconvenience. I learned more about Oreck from Bob than from the Oreck stores sales reps.
We first went to Banks in 2015 to replace our old, heavy vacuum with something more nimble and light weight. We greatly appreciated the vacuum education we received for the Banks salesperson (HJH?). We bought a Simplicity Freedom and love it - just 13 pounds, maneuverable, great pickup, long-lasting bags, easily adjusts between carpet and floors and very simple design. We also appreciate that Banks carries so many brands, offers prices comparable to big box stores, carries a full line of accessories and services every machine they sell. Loved the experience most of all - knowledgeable, friendly, no-pressure sales people and the whole store is set up for one product - vacuums. Our Simplicity has performed without a hitch and weve recommended Banks to several people.
Kevin at Banks Vacuum is a great guy. He is very informative & helpful with your needs. He even shows you what else the store has to offer. Will be back for the carpet cleaning product. Thank you Kevin. You made my whole experience about getting a new vacuum a fun one.
I cannot say enough great things about Banks. I purchased a simplicity vacuum from them about 4 years ago. I returned to look at carpet cleaners. Their knowledge about products and suggestions are top notch. Rose, Mark and even Mr. Banks all helped in making my purchase. I was treated with respect and felt as if my best interests were first and foremost. I will recommend them to anyone looking for vacuums and carpet cleaners.
My experience at this business was excellent!! The salesperson, Rose was fantastic! As soon as we entered the store she greeted us with a warm smile and asked how she could assist us. She was extremely knowledgeable and professional and at the same time friendly, funny and very personable. She helped us quickly and efficiently and told us our vacuum would be thoroughly checked at no cost and upon completion of the analysis wed be given recommendations if the results were not as expected. Rose, also, told us about other vacuums comparable to ours at competitive prices. There were beautiful vacuums everywhere, from a large variety of brands. but the store was immaculate! I highly recommend this business!
I went to get my old vacuum fixed, but it needed a lot of work. I decided to look at getting a new one and Bob Davis was great! He spent a lot of time showing me different options. He also told me the best type of vacuum I needed for things like pet hair and wood floors. I am so pleased with my new vacuum! I didnt realize how much I was putting up with mediocre performance from my old one. Really glad I went to Banks and met with Bob. One of my best purchases ever.
Excellent service!! Special thanks to Kasey for helping me save $$ on my vacuum repair yesterday!1 year ago I almost bought a new vacuum online, but had some questions about the different models. I went to Banks on Lapeer in Lake Orion ... everyone there knows the brands and products inside and out, are very professional, answered all my questions and consistently have excellent service. SO glad I bought my vacuum from them!
I bought my vacuum three years ago and it cost more than $300 (I did not buy it from Banks). Those are precious hard earned dollars to me. When I visited Banks for repair work on my floor cleaner(under warranty) they did an excellent job. They told me about the tune up service for vacuums and I thought they are like auto mechanics, see a woman and sell her stuff she doesnt need. After having my vacuum for so long without a problem, I thought I should at least have the belts and hoses checked. I had a tune up completed and my vacuum works better than it did the first time I used it.They returned it to me clean inside and out. The little power brush even works now! My floors (hardwood and carpeted) are remarkably clean. Yes, you have earned a customer for life!
Thank you Ken Bank for taking care of my wife and I and taking the extra steps to earn our business. Ill definitely will come back. I bought a Sebo x7 at this vacuum store on 3/8/2021. They were competitive with there prices. The store was clean and organized. They were very polite and knowledgeable. I would highly recommend this vacuum store. A big thanks for giving a good deal on the Sebo.PW
We have been dealing with the Troy store for several years now and have had great service on purchasing new vacuums and doing subsequent repairs as needed. We get wonderful treatment from all the staff and Dan has been particularly helpful. Whether we were looking to purchase a new vacuum or repair the old one, Dan was extremely knowledgeable and adept at sharing his knowledge about the stores products. The store pricing is honest and fair.
In all our dealing with vacuum stores over the years, Banks Vacuum in Bloomfield Hills is the BEST. John Hebert has been exceptional in assisting us when buying new vacuums, providing us all the information we needed to make the appropriate choice of units, which we are totally satisfied with.Recently, while I was cleaning our JohnnyVac, I missed placed one of the parts and returned to the store for assistance. Richard looked up the part and was able to replace it on spot. Richards assistance went above and beyond what one might have expected!They know their products, they care about their customers, in short, STELLAR in all respects!
Disappointed. I have been a customer of theirs for years. I went to purchase a floor steam (in the past I have purchased 2 from them and they were fantastic). The salesman didnt know their products and sold me one that didnt suit my needs. When I returned it after using it TWICE (yes, it was slightly over the 30 day return) all I wanted was to exchange it for one that worked properly. Bob the right hand man of the owner suggested another one, of course at a higher price and the floor model without all the equipment. When I got this one home it didnt work at all. Bob wasnt so nice the next time around. He would only give me charge credit for the last machine so I would have walked out with nothing that costed me $80 bucks that the first machine cost. When I instisted on getting something for my money the store came up with another machine they had in the back room that was 6 years old and all dusty. Bob told me to take it or leave it but they would do nothing else. I, at least, insisted that I be shown that it indeed worked. When asked about the guarantee I was told by Bob no way. I had none. Wow, that is how a loyal customer that has brought other customers into their store gets treated the ONE time there is a problem. NO WAY, never again. I shop local whenever I can, but perhaps that is a mistake. It was in this case. BIG BOX STORES here I come.
My mom and I worked with Bob at the Livonia store and had a perfect experience from start to finish! He was friendly, honest, knowledgable, and thorough. He spent so much time showing my mom and I the features of our new vacuums, with a genuine concern for our satisfaction. Customer service like we received is really hard to come by these days, so we will definitely be customers for life! Thanks so much Bob!
Wow! This place is amazing. Anything I need for my vacuums all in one place. The customer service is outstanding. Matt K. had a smile on his face and had answers to all of my questions. He was able to point me in the right direction and ensure that I can buying the right bags for my new Kirby. Hes explained to me how to change the belt too. He is knowledgeable and takes his time to make sure you get what you need and leave as a happy customer. Thanks Matt and everyone at Banks Vacuums!
I pulled into Banks on a whim and ended up walking out with a new Simplicity vacuum. All of the staff was very helpful and friendly. Carrie was my sales rep and she exhibited extreme patience in demonstrating several different vacuums before I finally settled on my purchase. Now my floors are cleaner than ever! Highly recommend!
I had one of the worst customer service experiences ever with this company. As a health care provider during quarantine, I had limited time and opportunity to shop. I ordered a vacuum online from Banks at the end of May, it arrived in June. By August I had already had to take it for repairs as it clogged very easily. When I contacted them for a return I was told the best they could do was a partial store credit and I would be responsible to pay for the return shipping. After packing and shipping through UPS, Banks said that the vacuum was returned damaged (it was in fine working condition when I sent it), and they wouldnt be giving me anything. I could pay to have them ship it back to me or they could trash it. So now Im out over six hundred dollars on a vacuum that Im not happy with and have paid shipping and handling multiple times. I will never do business with this company again. They did absolutely nothing to help me as a the customer.
I Highly recommend this place for all my vacuum needs. The guy who works there, Matt, is very knowledgeable at helping you find parts you need, supplies, etc. also at answering my questions. I can buy my vacuum bags for my Kirby and Oreck here cheaper than I can anywhere else that I can find. Will continue to do my business with them. Very pleased!
Lance was extremely helpful with my steamer and hardwood floor vacuum purchase. I had no idea how to take care of my wood floors. He explained the importance of a good hardwood floor vacuum with rubber wheels so it would not mark up my floors. Then explained about steaming my floors. As he showed me a few machines, he explained each tool, how to use it, etc. By the time I left there, I felt I was VERY knowledgeable on how to care for my floors and very comfortable with each attachment and how to use it. He even put together one of the machines and discarded the packaging material for me. Ive bought my Kerby for carpets from Banks and I completely trust them. Thanks Lance for educating me so well. Your the best!
Mr Banks,I had a wonderful experience at your Livonia store. They took my vacuum in. Gave me a loaner. What a nice touch. The cord needed replacing. The work was done in a day and quality care was outstanding. They even checked out the machine entirely. Cost was not expensive. Store Manager , Matt Kaminski was friendly and knowledgeable . He took vacuum out to car for me. Overall awesome experience. Great business.Customer for lifeM.Myers
The staff is very knowledgeable about its products and has always had great customer service! Our central vacuum hose needed an adapter and Lance Farkas came all the way out to our car (during freezing temperatures) to look at the issue we described to him. He took the hose inside and fixed it within minutes. He ensured it was working by testing it on our vacuum attachment before sending us on our way home. We wouldnt go anywhere else!
Just yesterday we visited Banks Vacuum in Livonia hoping to learn a little bit more about investing in a quality carpet cleaning system. We was greeted by Bob who was engaging, knowledgeable, and helpful. He took the time to review those vacuums that best suited our needs; explaining the pros and cons of each system. He demonstrated the cleaning ability and discussed the warranty offered. He pointed us to Made in the USA models that made sense and ultimately purchased a Miela vacuum. Bob is the type of company representative who doesnt overwhelm; he merely informs and helps buyers make an intelligent decision. Highly recommend asking for Bob; he surely knows his vacuums. Thank you, Camille;
Real nice staff, we purchased our Fuller upright from here eight years ago and decided to do a trade in upgrade and so far so good with our Royal Pro Series. Banks has a very good warranty policy and above all are knowledgeable about the products they sale. Keep up the excellent customer service!
Contacted Tim from Banks Vacuum in regards to a central vac issue. His customer service responding to our needs was outstanding. A service appointment was set up and Sam arrived and diagnosed the problem immediately. Sam’s customer service was outstanding in every way. It’s too bad other businesses couldn’t clone Sam’s customer service attitude. Definitely recommend Banks Vacuum.
Had an issue with a vacuum purchased by my sister in June. The vacuum was moderately expensive, it was a well known brand but it was too heavy for her to use. Talked to Bob and he agreed to swap the vacuum she purchased for 2 Orecks which are much lighter, great experience and I highly recommend Banks.
I keep forgetting to leave this review but I had to look up their hours today and I’m finally relieving two years of low key guilt. Absolutely fantastic service! The two guys we dealt with in Livonia were super personable and didn’t push for anything more expensive than we really wanted to spend. I honestly left in a better mood. Not too expensive for replacement belts and such. Two years later and the vacuum we bought still works perfectly, and I’m not always as kind to my vacuum as I could be. I’ve recommended this place to tons of people.
Lance took my 20 year old Kirby vacuum and made it look and run like new. He was spot on with his estimate and how many days it would to essentially refurbish it. I have always bought my belts and bags here am I am so very happy they were able to fix my vacuum. Lance as great , very kind, patient as he explained what need to be done to get my Kirby back up and running like new! Nothing but great things to say about this place. Thank you!
It has been years since I have purchased a vacuum so I went into this not really knowing what I wanted. The selection at the store is outstanding! My salesperson, Matt K., at the Livonia location was a godsend. This man know vacuums!!! He was extremely knowledgeable and asked me just the right questions to guide me with my purchase. He demonstrated every feature and encouraged me to handle the vacuum to make sure it was something that I could handle. He was more concerned with getting me the right product than making a sale. Such excellent customer service is rare and Matt is a true professional! I not only highly recommend Banks Vacuum but make sure you find Matt - he is a gem!
Banks Vacuum has always been there for us. When we needed our vacuum repaired and when it was just not worth fixing any more Banks has been there with every vacuum you could think of. And more importantly, the expertise to help us pick out the right one. But the purpose of this review is we want to say just how great their Home Service is which we just took advantage of.Banks came to our home and gave us the very best carpet shampooing we have ever had, much better than the chain guys or even better than when I rented a shampooer to do it my self.We want to give a real thanks to Jimmy, the professional who did the work for us. The job was the best ever and Jimmys attention to detail and his respect for our home and pets was unmatched.My advice is have them come visit you. They do carpets, hard surfaces and more. Ask for Jimmy he is a delight. Their price was reasonable and really cheap for what they delivered.Bob & Bev
Three days from now we will have owned our new Hoover Wind Tunnel 3 for approximately two weeks. We did not want to write this review until we had used the vacuum and all of the attachments repeatedly and we are happy to say that we are pleased with the performance of this product thus far. Our previous vacuum was made in somewhat the same way (Kenmore), which is advantageous for us in that we were not given an owners manual with our purchase. Our plan is to go back to the store to ask for a manual very soon. We have never purchased a vacuum without it being in the box that contained all of the paper work before so it did not occur to us to ask for the manual before leaving the store. We will update this review after inquiring about the owners manual at the store.Most of our immediate impressions regarding the product are positive with the exception of the hose not being as long as we might like it to be.
Man at counter rude. Said I need the charger to have Dyson repaired...asked about purchasing a new one informed me of price as if I don’t already own one 🙄. Took to Dyron repair center in Troy and they are repairing it without the charger. Save yourself a trip if you own a Dyson and take it to an actual repair center.
Do yourself a favor before buying your next vacuum. Visit a Bank’s Vacuum location. The staff is excellent. They are happy to spend as much time as necessary to answer all of your questions, they are extremely knowledgeable! Take a test drive of any vacuum you are interested in. No pressure sales! It will be time well spent & you will leave the store with a new vacuum that is perfect for you .
Have been coming here for years for my business needs. Today I stopped in needing a new vacuum for home. Mike and Tyler were awesome. I just Said I wanted a good machine. They took the time to walk me around and show me my different options and all the pros and cons for each. They know vacuums in and out. Not only have I referred people to this business in the past, I will conirinue too well into the future. Being an independent business owner myself, also love that this place is family owned and operated. You feel that the minute you walk in and even as you walk out! Great job guys!
Great store and great consultative people. Not pushy at all. We bought our daughter a top of the line vacuum and wound up buying a muddle if the line due to the consultant’s recommendations. Will definitely go back to get ours when we move to our new home. Many Thanks Banks!:)
Troy Banks is the best!!Had a hand held Dirt Devil that wouldnt keep charge. It was just over the 1 year warranty (my mistake-should have taken in sooner-out of sight out of mind). Dan explained the charging instructions that were not include with vacuum (it involves running the battery down before charging) which I was not doing. That was counterintuitive to me. Dan contacted the parent company and was told I (as the customer) need to fill out paperwork to send in. I couldnt come until the next week. In the meantime Dan heard back fro the parent company and was told there was a reset that would solve the problem. Dan spent a lot of time with my vacuum to get it right for me. And made sure I had the instructions so this doesnt happen again. All at no cost to me. Personal service at its best.
The banks store on Grand River in Novi is so helpful and nice I will always go there and tell every else to go there for help. Brain helped me last time I was in and couldn’t believe how fast and easy he made everything for me. They take their time with you and explain how to use different models even if you didn’t buy it from their store. Have used another Banks store for years but this store outshines them all, super helpful.
Banks Vacuum in Livonia is the best place to get new products and service. The sales staff is extremely knowledgeable, professional, patient, friendly and interested in in providing what the customer needs, not just selling their products.We have lived in Livonia more than 40 years and have gotten excellent products and service from Banks. We see no need to go anywhere else.Thank you, Bob Davis and Ken Banks for your help and with our vacuum purchase on March 2, 2020. We bought exactly what we needed at a great price.Mr. and Mrs. K.
Went to store at almost closing time, my carpet cleaner broke in the beginning of job. Anthony took great care of me. replaced belts . he was very pleasant and knowledgeable. was very grateful he stayed late on a saturday to help me out. Would definitely recommend you guys and when i need a new vacuum or carpet cleaner I will be back.
Great place with amazing service. Was looking for a new vacuum and was helped by Rose and Bob. Rose mentioned that she was newer and still learning but she seemed to know her stuff, which was further backed up by Bob who said hes been doing this for his whole life. If you tell them what youre looking for and what your budget is they will point you in the right direction. I will never buy a vacuum anywhere else!
Talk about customer service! Thanks, Bob, for taking the time to educate me about vacuum cleaner differences among products while NOT sounding like you were pushing products. And BONUS! You had the patience to ensure I was able to work the features of the one I finally decided upon BEFORE I decided to buy! Thanks so much!
I rarely buy new vacuums, but I needed a new one. My folks recommended I try this place out. The guy who helped me (went by Jim) Asked what kind of home environment I have, and all my preferences with a vacuum. He spent a good portion of time helping me work out which was best for me.They even have various carpet samples and messes you can test vacuums on to see which works best for you. I would be more than happy to come back here, not just for vacuums, but for bags, parts, servicing, and anything else I may need.-Thanks Guys
Went to Banks Vacuum to purchase a carpet cleaner. My vacuum was also purchased from Banks. So Im familiar with their service. Matt helped me choose between two brands of carpet cleaners without any pressure. He was very helpful as well as knowledgeable about the products. I ended up buying the Big Green By Bissell. This cleaner will not disappoint! My carpets look like new now. Matt also offered to loan me their store model till my new Bissell was delivered, as he knew I was cleaning up a mess that day, my dogs were sprayed by a skunk. I would never go anywhere else but Banks for anything vacuum related.
My husband Jason and I went to Livonia Banks Vacuum today February 24,2018 looking for a good vacuum that will last more than 2 or 3 years I was tired of buying cheep vacuums just to replace it 2 years later. Bob Davis helped us with our purchase he was very patient with our questions and he was knowledgeable of their products. Spent 45 mins with him and bought a Simplicity Symmetry. We were impressed with Livonia Banks Vacuum and we were never pressured to buy. I would recommend this place to family, friends and everyone who needs good quality products. Remember you get what you pay for .
I went to BANKS Vacuum on Orchard Lake Road in West Bloomfield to pick up a vacuum that I had service on. I also wanted to get information on Miele Vacuums. I was helped by Robert Busch and he was great. He was very knowledgeable about the vacuum and explained what the features were and what would be best for our home. He also was able to priced match the Miele Vacuum we purchased. I have always gone there to purchase bags and belts and taken my vacuums in for service. I would highly recommend this business
I Have been doing Business with Banks, for several years, always met with professional service, I have a small cleaning Company, any time Iv,e run into problems with my vacuums whether it be a jammed motor or a warranty issue. they have always gone the extra mile to keep me up and running, thank-you Lance and Casey for Getting me out of a jam,, again 5 star service ,
Bob Davis was very knowledgeable in terms of repairing my 8 year old vacuum, but I decided to forgo the repair and buy a new vacuum with his expertise on vacuums. Great service, over 300 vacuums to choose from, and no pressure to buy. Amazingly, they beat all competitors and they have an iPad there for you to view other stores to prove it!!! And they offer yearly tune-ups, belt replacements, etc. all for free. And I got $50 off my new vacuum for leaving my old one behind! Can’t beat it!
I was not in search of a new vacuum cleaner today-but after seven years my Dyson decided to be uncooperative. My husband and I went to Banks to have it fixed.The short version of this - it would cost more to have it fixed than to buy a new one. So, we decided to check out what Banks had. Our salesman, JAY HAHL, was more than helpful. I liked that he even let us turn them on and check them out. He showed us the Simplicity Symmetry. Its a vacuum made ALL IN THE USA. I was sold after he showed us what it could do and how light and powerful it was. It was on sale. We traded in the Dyson and were sold on the Simplicity. Jay was more than helpful. He knew is vacuums. I recommend going to Banks to get a vacuum or to get one serviced.
I just purchased my 2nd vacuum in a year at Banks. This morning my canister vacuum died and it is so old that I decided to replace it with a newer model. As always, Mike was very knowledgable and helpful -he was able to answer all of my questions and concerns. I also like that Banks provides many perks and services for its customers. Its so much better than guessing what to buy online or in a department store.
I initially went there to get my old hoover vacuum cleaner repaired until I saw a demonstration for the Miele vacuum by Bob, and I was sold. Me and my son have severe allergies, and this vacuum is heaven sent. I am so thankful to Bob for introducing my new vacuum cleaner to me. Bob did an excellent job explaining the features and how to use it, and he was funny too, lol. Thanks Bob and keep up the good work!!!!
You can go to ANY Banks Vacuum and find excellent, knowledgeable, and friendly service, in addition to a wide selection of quality products. I have had my old vacuum cleaner serviced at a couple of different locations and just bought an upgraded unit at the Livonia store recently. I could not be any happier. The sales staff will ascertain your precise needs and suggest appropriate options in different price ranges. At which point they will back off and not be pushy. Banks also stands behind the vacuums they sell, and they have parts, service personnel.
I bought a Royal carpet shampooer from these guys a couple of months ago. From the get-go, the machine did not work properly. I brought it back for service twice, both times requiring replacing several components on the machine. Unfortunately, it still never worked properly. I took it back one last time, and they replaced it outright with an identical machine from the showroom - which works well, Im happy to report. Jay and David went out of their way to be helpful from both a sales and service aspect, and theyve earned my continued business.
We just had a new Central Vacuum System installed by LANCE FARKAS from Bank’s Vacuum.He was WONDERFUL and we are so happy! He was very nice and professional; he was extremely accommodating and did a great job. We HIGHLY recommend Bank’s, and especially the Central Vac team of Tim (Kellog) and Lance Farkas. They are great!SO happy with our new system! GREAT JOB!!
Im sharing on behalf of my spouse: Weeks before the Christmas Holiday, my wife took our Royal Pro Series Vacuum in as it had lost suction.Jim at the counter helped her, took it right away into the back room and returned minutes later with a perfectly working vacuum!We had a good laugh as he told me it was plugged with Cheese-Its! I then recalled trying to vacuum up an entire box that had spilled!Jim said, Happy Holidays - No charge!Thanks for the great customer service! Jim and Chris are the best..
I thought this was a good place until today.We have been customers for a while. Bought a great Sanitaire vacuum there a while back from a very helpful guy. The manager assisted the sale too. Nice guy.Today, however, totally different story. Took another vacuum in because it kept breaking belts. The guy behind the counter was a rude, smart aleck who was not helpful at all.I think its great a vacuum store can exist. I would like to patronize stores like this rather than buy vacuums at Costco. But my next vacuum is coming from somewhere else, thats for sure.
I took my vacuum in because the roller wasnt spinning. The next day they called and said it needed a clutch and filters and estimated repairs at over $200. They were a couple of days behind and had to order parts. everyone in the store seemed very nice but I didnt feel comfortable with the estimate and decided to get a second estimate. When I told them I wanted to take it elsewhere for estimate the tone changed and I was asked where else could I take it for that price. I picked it up and took it to Lahser Sew and Vac at Lahser and Grand River. When he looked at it the brush did spin and it just needed a different setting. It was checked out within 10 min. and there was no charge for him looking at it (I did give a him a tip). Buyer Beware!
Yesterday was our first ever visit to a real Vacuum shop. We were pleased... so pleased we purchased a new vacuum! Our salesman Bob Davis was awesome. When we entered we told him that we wouldnt be purchasing a vacuum today. We went over everything I and my husband was looking for. Did the vacuum make the sale? No we can buy a vacuum anywhere. What sold us was the warranty of the product, the service of the product and Bob. If youve never been... I suggest you visit. Youll never buy a vacuum from any other shop again :) Thank you Bob! Today we will be unpackaging our Miele.
I love going to Banks Vacuum. It is the one store that i know i will get great service and advice. I love Matt K. I go through many vacuums and as my business grows he has helped me find the best vacuums to fit my needs and helped educate me to make better decisions. I would rather spend a little more on a reliable vacuum that to keep wearing out the vacuums at Wal-Mart and Meijer. If i ever have a problem with one of them i know it will get fixed quick. I will not go anywhere else. Thank you Matt for all your time you have given me over the years i really appreciate it.Dawn
We bought a Simplicity S10S Freedom today from Banks Vacuum -Troy My wife first visited Banks yesterday to see about repairs for our Oreck and what our options were of either fixing it or buying a new one. She worked witth Dan and he had different options based on the way she would be using the vacuum. She decided to see if the Oreck could be fixed and at the same time discussed the options for a new one with Dan. We returned today to buy a new one because it sounded like the best option. Dan once again went through the demonstration and explanation so I could get educated also. Dan might be the most informed man Ive met when it come to product knowledge. It was a pleasure to see and hear him go through the presentation. We are most pleased with his professionalism and will recommed Banks to our friends. They have a great selection, great prices many brands and a very efficient sales force.
I have been a customer at the Lake Orion store for many years. These people know what customer service means! Always polite, helpful an knowledgeable. Moving to the west side of the state and I sure wish they had a store near Grand Rapids. I would recommend without reservation!
I took 3 of my sewing machines in for repair. Dan worked on my machines and was very honest with me about what was wrong , what could and could not be done. He did not try to talk me into fixing an unfixable machine. One that can be fixed that they dont have access to what is necessary he told me that too. My old singer he tuned up and my daughter is now thrilled with the used Singer her dad bought her that did not run real well
After a misunderstanding occured, Mr. Banks, the owner contacted me directly to resolve the problem. He was apologetic, and eager to resolve any issues i had. After working with him I was fully satisfied with the customer service, my vacuum and knowledge of products i learned after leaving Banks Vacuum. Even after being in business for decades, i appreciate the companys desire to keep their customers happy.
Very disappointing and a waste of time. We had Banks install at our previous home (19 years ago with no issues) and were very pleased so decided to have them install at new residence. Being told that their main installer has been ill and assured the installer they had available was very experienced, they sent him to our home to quote a price. He seemed qualified and was courteous and professional, and said that they could do the job but some outlets may have to move from chosen areas, if they ran into obstructions in the walls etc.. They wouldnt really know this until they started but everything looked do-able and good. Pictures were taken of attic and basement ceiling that showed access. So we were quoted a price and scheduled install 2 weeks from date of visit. So far so good. Then we get a call (message left) and they cancelled on us saying that the job was too hard and the lead installer was ill (which they knew and we knew from the start. It didnt just happen before my install) and hes the only one that could do it. They committed to job, quoted us a price, then somehow later on decided the job was too difficult and cancelled. Hmmm. They always new their main installer was ill, so they shouldve told me from the start that they couldnt do it instead of needlessly being strung along.
I have owned a Simplicty vacuum for 15+ years that I had purchased from Banks. In all the years I have owned this vacuum I have LOVED it! Today I had a few problem and decided to go to banks to see the new Simplicitys. My husband and I were approached by a sales person Matt Kaminski and told him we would love to see the new Simplicity and he showed us all of them, starting with the basic first. We were so impressed on how up to date they were that we immeditalty decided to purchase our new vacuum. We purchase the S40 Syneregy which is amazing.Matt was very thorough in explaining every feature of this vacuum and sold us the platinum service plan which was a no brainer!!We really liked our interaction with Matt, he was so nice and I am so happy with my new purchase and know I will enjoy it for another 15+ years.I highly recommend Banks Vacuum and Matt and I love my Simplicity vacuum which is made in the USA.I will everyone I know to come to Banks and to purchase a Simplicity and to ask for Matt for assistance, he is awesome.
The Miele vacuum cleaner I bought from Banks was one of the best appliances I have ever purchased. Not only does it have a 7 year warranty that exceeds the design lifespan of most other vacuums, but it provides a superior result as well. The vacuum picked up so much cat fur in a mere hour that the bag was full, showing how much more thorough Miele vacuums are compared to cheap, disposable competitors. I havent even touched on the Banks experience yet. I was greeted by a knowledgeable sales professional who asked me about the surfaces I needed to clean to ensure I bought the best product for my home. He also demonstrated the Miele vacuum with real world examples, such as fur and sand, so I knew that I would be getting the results I paid for and did not waste my time by trying to sell me a model that was more expensive than needed. Banks knowledgeable sales, warranty management, free troubleshooting if you need a repair outside of warranty and 30 day return policy are an excellent pairing for a superior appliance.
I want to share a big about out to The Man Mr. BANKS himself (I know thats not his name, bit the owner is who Im talking about)!!!! I walked into the Livonia store, just looking at vacuums to buy for my new home, and I was greeted with the out most respect and kindness of staff members there! I also had the pleasure of meeting the owner himself, who ended up giving me a huge deal you most certainly could not get anywhere else!!! I have been looking at just about every other store possible that sells vacuums and these banks stores is where I highly suggest anyone looking for vacuums or any accessories go there for any of your needs. Just knowing that they can offer it all...between repairs, parts, accessories, and etc...i choose to go no where else from now on! Thanks again Banks Vacuum for making my entire Day! I left with the biggest smile on my face and a great vacuum on top of it All! - FROM THE GIRL who wouldnt buy the yellow vacuum....lol (for reference I just dont like that color-personally)
There is a large, spacious showroom at this location, with vacuum cleaners to meet every need. Whether you need a repair, supplies or something new, this is the place to get it. The staff is helpful and friendly and I have yet to meet anyone who knows as much about vacuum cleaners as Matt Kaminski! He is going to ask you the right questions to help you get exactly what you need to get the job done!
My husband and I were trying to decide if a central vacuum made sense for us. After, lots of research online I accidentally stumbled upon Banks Central Vacuum Superstores. They were a big help in helping us decide exactly what made sense for our family. The option of going to their local show rooms was a bonus and the personal touch of walking my husband and I through the installation process was a bonus. We are very pleased with the Beam Central Vacuum that we had installed in our home.
Night a new machine there upon the word of the sales man ( rather than fixing mine.) The new one is very touchy and didnt work right. I brought both back in for immediate repair and resolution. Even though the owner Ken Banks called me unreasonable at first he finally understood the concept of compromise. He may have made me willing to come back depending upon my repair but well see if he tries to charge me extra. If not, my rating will be amended. Update to follow.... More or less stars? Well see.
I visited this store earlier this week and dealt with Matt. I brought my Kirby in it had a burning smell. Matts knowledge of the problem was right on . Matt told me the cause was the vacuum was on to low if a setting. Matt changed my belt which was bad and cleaned it up in a timely manner. I would highly recommend going to see Matt.
Dropped off my vacuum to be inspected. Ashley was awesome and came to my car to get the vacuum so I didnt have to take my tiny humans out. When I came to pick up, Tyler was excellent and answered all my questions. He even carried it out to my car for me! Im not local but Ill definitely return. :-)
Banks sold me a lightweight vacuum for quick touchups. It did not work from the beginning. I took it back to them, they said that one of the hoses was clogged, and they unclogged it, according to them. Brought it home, and it still did not work. This vacuum has spent most of its life in the closet, because it does not work properly. I dont trust this business.
Total reviews rating 4.8
199 Reviews for Banks Vacuum Superstores 2023:
Review №1
2022-07-21Customer service is excellent... Tony was fantastic to work with. He was able to figure out what was going on and made a quick adjustment to our hose (literally took 5 minutes max). He really took the time to help us get a system up and running in a home we purchased last September. I cannot thank him enough for his kindness. Thanks again Tony.
Review №2
2022-03-04So happy with our experience. We had brought our vacuum in to be repaired but unfortunately the part we needed was no longer manufactured. Bob was so helpful in helping us find a new vacuum. Very knowledgeable and considerate of your budget!
Review №3
2022-03-22OMGOSH!!!!! Mr. Matt and Mr. Bob are ANGELS SENT FROM HEAVEN!!!!💞❤️ I have an older, but perfect, Hoover upright bagged vacuum that I absolutely love and I brought it to Banks Vacuum on Middlebelt between 5 and 6 Mike for some repairs yesterday. They were so warm and welcoming and they explained everything to me regarding the specific needs of my vacuum. Mr. Bob called me this morning to thoroughly explain what he could do. He even went over and beyond contacting other locations to try to find a part my vacuum desperately needed in order for it to perform, flawlessly. I just picked up my vacuum today only after it was with Banks Vacuum for one day and they have upgraded my vacuum with a new part to now perform even better than before. I cannot fully express how EXTREMELY KIND AND PROFESSIONAL Mr. Matt and Mr. Bob are and how happy I am to now have the best place to service my vacuum. They are truly the absolute best!!!!!💞♥️
Review №4
2022-08-05I was a customer at Banks in Dearborn for many years until it closed. I recently went to the Livonia store to shop a new vac. Bob Davis helped me and gave valuable information while showing me different vacs. I have certain expectations for my cleaning tool and he offered and demonstrated the machines that would meet those needs. Very friendly atmosphere and staff. Please continue to operate in Livonia! I will always remain a customer, needing maintenance on my purchases.Thank You
Review №5
2022-04-03I had to get a new vacuum because my Kirby needed repair. I had gotten a Riccar to try out in the meantime and my daughter and I love it!! Its great on carpet and hardwood. Matt highly recommended me trying it out and Im darn glad he did! Matt is a very kind and helpful. Everyone is always nice when I go in there. No nonsense there, very honest. Ive always been taken care of. Thanks Again, I love my Riccar vacuum.
Review №6
2022-03-27The price is right!!I so pleased with the service I received at Banks!! Matt & Debbie were awesome! Matt literally didn’t stop attempting to unclog my vacuum cleaner until it was totally clear! The goat of vacuum repairs!!
Review №7
2022-04-11Matt at the Livonia store is super helpful and knowledgeable. I have been shopping for a new vacuum for weeks and was so glad to finally connect with a true professional! Highly recommend MATT at Banks!!
Review №8
2022-08-06Always treated well at Banks Vacuum. My Mother is a handful when it comes to her appliances, and Bob here at Banks was very helpful, and gave my Mother fantastic service. Bob showed his professionalism, and gave my Mother as much time as she needed, and was very respectful.Thanks for your help Bob
Review №9
2022-08-20Ive had nothing but great service for my upright and hand-held vacuums. Such friendly and helpful service. I highly recommend Banks Vacuum for service, bags, and purchasing the correct vacuum for your needs!!
Review №10
2022-07-21So happy Banks Vacuum is still in business, located 15986 Middlebelt Rd Livonia. Got a really good deal on a vacuum. I miss the shop being in Detroit on Livernois, it was a convenient location 😊