Bed Bath & Beyond in Rochester
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Rochester, Oakland County, Michigan, US
Site: https://stores.bedbathandbeyond....
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–7PM
Bed Bath & Beyond in other cities:
My order for an extension ladder was cancelled by BB&B without my consent! I got an email from them that the item was on back order and I can either cancel or wait, which I chose to wait but they went ahead and cancel it without notification. When I called, they told me it could be because the vendor stopped manufacturing it but I know for a fact that is not the case. I had no useful help, and when I asked to be transferred to leadership, I was on hold and it the line dropped. I think this was REALLY about the 20% coupon I used, which BB&B later realized they shouldn’t of allowed the use of the coupon because I was getting too good of a deal, and shipping expenses for my zip code for an item this size is not worth it. Disgusting.
Great place for almost anything home related we needed more soda stream accessories and syrup and this is the place to get it!
Went for 2 items, and they had them both. Lines were minimal, so I got in and out pretty quickly. Good shopping trip considering its only 3 days till Christmas!
This store carries so many items! And good prices. I had purchased 4 curtains in two different colors and ended up returning 2. At my original purchase the cashier rang up 3 st one color and one at the other color, instead of 2 of each color. When I went to return, the computer said I had only purchased one of that color. It was fixed quickly by the manager and I got my refund. Easy!
Not great, cashier was rude and frustrated when my membership 20% wasnt applied and I requested the amount refunded from my bill. I was told was it a big hassle for my 20% discount-and all angry for processing the discount-but they didnt mind selling the membership to me-it wasnt a hassle then-no like shopping there but wasnt impressed with the attitude
Sales person was very helpful with ordering a bridal registry item for my niece when the store did not have it in-stock. I should have it delivered free to my home in 3 days.
Its a bed and bath and beyond service was very good found what I needed the cashier was a sweetheart of a lady. Very good experience
Clean store and very helpful staff
I enjoy visiting this store sometimes to look around at their collections. Recently I updated one of my bathrooms with all their accessories and bath mats and shower curtains. The prices can be reasonably high at times too. But the quality of products is definitely unbeatable. I will reccomend this store.
Like shopping at any Bed Bath & Beyond. On this day there were no employees around to ask for help
Lovely young man helped me get the last Braun hand held blender, 70.00 dollars. It was on the very top shelf, he had to use the tallest ladder. Didnt get his name, butt I thanked him for his help and time. He was blonde and very tall! The store was tidy and looked good. The lady that checked me out was helpful with all my coupons, and was polite also.
The store is very organized and clean at all time. Great selection on beauty and cosmetics,there are tons of products there I cant really get in any other stores. The reason I am not giving 5* is because of a rude employee..BBB has a 365 days return policy so I decided to return something just before that time frame. The young woman was upset,I told her if I cant return it ,it was ok and she just started laughing and telling her co-worker that she is returning this after a year,she decided she doesnt like it..after year. ..laugh laugh That was awkward....
Looked clean. Had helpful staff. Was not very crowded. Found what we needed. Nice that they have a health and beauty section.
Has competitive pricing...some items may be more costly, but some lower, & they have coupons sent postal mail, email, & on their site. Paper coupons are accepted beyond due date. The staff is always making sure youre taken care of.Big advantage to buying from brick & mortar stores, besides seeing in person what youre getting, is the ease of returns & exchanges. Also, employs more people (to handle brick & mortar operations) therefore supports the employment rate.
Very plain and simple I like all the product lines of Bed Bath & Beyond. And I had a warm welcome once I enter the store. All the staffs are very friendly and very helpful, simply love the store. Parking lot is huge and all time parking is available anytime. I love Bed Bath & Beyonds store coupons those drive me to buy more.
It was a good place to get kitchen and bath items. I bought curtains for my family room there. Unfortunately the Covid lockdown put the last nail in their coffin. The Wall Street Journal says they are all closing. This is just one of the brands that are going away. Many more will follow, unfortunately.
I was having a problem with an order. I tried not to be too rude but I was very frustrated. The manager that night was Melisa (I think, 1-12-2019) and she helped solve the mystery with a smile. Thank you!!!And obviously I LOVE this store!
Clean store, helpful staff
Very helpful service staff. I went for help with a wedding gift registry and they were able to give me a good idea of what is considered polite and appropriate for the occasion. They even spent the time to give me appropriate insight and build my order with me.
Great selection of products. Its like a hardware store for us gals! Good prices on various drug store products also. And they have bridal registry there with free do it yourself wrapping ..
Clean store, but its large so it sometimes look unorganized. Staff has ALWAYS been friendly and helpful whenever I return something or need to find something. Love their local sales and the coupons that comes on the app whenever I leave my paper coupons at home.
Buyer Beware: Bed Bath and Beyond does not honor their warranties and they have no conception of customer service.My husband and I bought a Dyson in January of this year with a 5 year warranty. We have our receipt in hand which shows all of this information, but because there was a glitch in their system with the serial number, they are absolutely refusing to warranty a $700 vacuum.They acknowledge we bought a vacuum from them. They acknowledge we paid for it. They acknowledge its under warranty. But they will not warranty this vacuum, because its supposedly not the same vacuum. This is not a customer issue, its a logistic one, but they do not care.Even after speaking with a district manager, BB&B left us with an unusable 7 month old $700 vacuum. We will never shop here again.
One worker was very helpful. Then we come to the cashier.....I am supposed to decode the signs at the registers to understand where I am supposed to go. Then it is my fault when I get it wrong. Bad form girl. Bad form.
First time doing curbside pick up. It was quick and easy. They wont touch your car, so you need to open a door / trunk / window for them to deliver.
My fiance & I registered for our wedding gifts here yesterday. We had an absolutely wonderful experience! The staff (particularly Angela) was incredibly helpful and considerate. To say they went above and beyond would be an understatement. 😊
We were there looking for a comforter, they have a large selection but nothing that I was interested in for a teenage boys room. The prices are high and overall is just not a place that I enjoy shopping at. Almost everything they sell you can find on Amazon for cheaper. I understand we want to keep our brick and mortar stores but a place like this just takes up space.
The two young girls by the coffee were very kind and helpful! They gave me all the information I needed and were very welcoming.
I bought something off my friends wedding registry, but forgot to tell them in the store. When I called back they would not let me remove it off the registry unless I went into the store again. I did call headquarters and they were able to take care of it in minutes.
Had all the products I needed plus.
Typical bed bath and beyond.Parking is great!
I just moved to the area where this B & B is and the employees are really helpful and friendly. Coupons are usable even if theyre expired. I forgot mine at home and the service watched my cart until I came back.
The staff was awesome, helpful, pleasant. The staff wow what else can I say thank you.
I tried to exchange a weighted blanket received as a gift. (With receipt) Went to service counter they didnt know if they had any left. Supervisor was standing there and Instead of showing me where they would be she sent me on a wild goose chase thru the store. I didnt find what I was looking for ..i tried to have it put back on the card used. They only wanted to give store credit. Why would I want to buy something from your store where there is no one to help with questions. May I add they were very shorted staffed and 3 people ahead of me in customer service also were givin a hard time on theyre returns as well. I will no longer shop at their store.
Steve the employee who was working at the registry section of the store was BEYOND super helpful. He made my registry experience (though daunting on my own accord) wonderful and was extremely helpful and knowledgeable.
Customer service at this location is embarrassing at best, my fiancee asked the customer service desk about bridal registry and we were instructed to go back to the dishware section to register and someone would help us back there. We spent 20mins wandering around the dishware section where at least 3 different employees with the work ethic of a doormat cautiously avoided any eye contact or human interaction that may cause them to actually have to do their job. We wont be registering here and I wont be spending any further money here. The 2 women at the service desk were very polite and helpful as for the millenials wandering around aimlessly not so much, my suggestion is that management gets in touch with reality and finds some employees willing to work and actually help customers.
We were looking for an oven thermometer and found it, but couldnt find a donut pan (or a muffin top pan). Not happy with their inventory. Seem to be out if a lot of items.
You can always find stuff you need and can6 get along without at BB&B. And for a great price.
Love 20% off any time deal.Looking for Michigan and Michigan State flags and I was able to find it there are a lot of items on sale and they have a good gift registry program too love to visit this place more often.
Staff is friendly. Store is cleaning well kept and I found almost everything I wanted.
Store seems crowded, overpriced and selection is lacking. I would recommend their website instead. Worst of all is the people who shop there, mostly older snobby women. I have no time to deal with people who deliberately block an isle and get an attitude when you say excuse me to them so you can get by.
That is another store I like be to go in. I went in to get a laundry basket that you can break down and put away that is nice. I also love that store to.
Store so easy to shop in. Very organized and uncluttered
This location is excellent and well cared for. Great clearance shelf...I got a great buy
Coupons did not work
Friendly staff helped me find the gravy boat I was looking for! Cashier also sorted through my dozen or so Bed Bath & Beyond coupons to make sure I was getting the best discount possible on the items I purchased.
They have alot of super nice things an r reasonable an products r in stock
Its Bed, Bath and Beyond, you know you want everything within the store. Great place that can add up quickly. Clean and friendly, will definitely be back.
Store: lots of options(sometimes overwhelming), narrow isles, lots of brandsStaff: snappy and slow at checkout even in non-busy seasons. Earlier is better!
This place should serve your bed/ bath/ home purposes well if youre looking for selections ranging from low to high, in quality and price. Bright store, mostly clean.
Always fun to go and see whats new. Store is always clean and well organized.
I always like the variety of items that bed bath & beyond carries. Unfortunately what I was looking for today they didnt have but thats okay Ill come back again and again.
THOM G .sales person was very inpatıence and rude .
My fiancé and I went there yesterday to register for our wedding. We waited till the very last minute because we were dreading it so much due to so many people saying how horrible it was. When we walked in the back we both Instantly became overwhelmed with everything but because of Thom the man working is the registry center is made everything become fun and easy. He made up feel like we were top priority even though he was multitasking with multiple couples and people. He was amazing at helping with our needs and our future needs. Thom made the whole experience enjoyable. When he said he would do something he did it and he did everything with a smile on his face he never once made us feel like we a burden no matter how many times we had questions or asked something of him. With his help I do not believe it would have been as fun easy or quick.
Large store with great merchandise available for sale. The store is very clean and the employees are very pleasant.
Every time we shop the staff are very friendly and knowledgeable. Great sales and coupons too!
They had what I was looking for so that was nice.
I like the way my nails and hair is done their. They are all great people. I will tell others about them.
Great selection and they stand behind their products. Very friendly staff, professional and willing to go the extra mile helping you.
Just walked thru. Nice store thats about it. We werent asked if we needed help and we passed like three employees. Looks like customer service needs some work.
The store is changing its look a bit. Prices have slowly gone up unless there are special deals. Has more hba items. Seems the cookware area is getting smaller.
FYI they close at 8pm. Just in case anyone thinks its still 9. They have covid hours. Check before you go.
Exceptional store to get products like different toothpastes, toothbrushes mouth washings. I always get them there.
Much larger than the store at Great Lakes Crossing & less crowded. The service was outstanding. Awesome items!
Excellent service, staffing goes out of their way to assist customers. A delight to shop at the Rochester, Michigan store on black Friday.
Staff was friendly, helpful and professional. Store was well stocked.
Decent Store to shop all you need for Bedding needs. But they have to work on the deals and Price.
Most disorganized BB&B I have ever been in. Many items unable to find prices of. No pricing on the item, and signs were for different item. Needs new management.
Tons of things to look at here. Store is nicely laid out. I always have to wait in line though.
Clean, but very crowded store. Wish it had a bit more aisle space. Nice staff though.
Dont carry Coolers except online. Tired of buying things online. I want to see feel touch before I buy.
The store is clean, they had what we were looking for, and the employees are friendly and knowledgeable.
They carry some great products, but the associates are often too busy to help the customers!
Love the location and helpful staff . Dont just point and tell , they walk and suggest
Traveled way out of my way to hit this store for a return & the gentleman at the front desk was extremely patient & nice.
Fantastic staff, always happy to help
Great store. Steep pieces. However, they always have what im looking for, for any room in the house.
Sarah, cashier was exceptionally efficient and very friendly.Service assistance from man in pan dept was great.
Save those coupons. Had to make a last minute run. Found a coupon from April. Was able to use it for my purchase 👍.
Very friendly staff. I was greeted by two staff members. Always very clean, though, a bit overwhelming. Theres SO much to look at!
Great place to shop for housewares and supplies. Staff are helpful and knowledgeable. Plenty of available parking.
This place is highly addictive. Go in here at your own risk! We went in to get dish washing cloths and nearly bought new bath towels and a vegginator lol.
Like going here sometimes just to see what they have. But a great place to go for kitchen cooking stuff and odds and ends.
Great bed bath. Much bigger than the one at Great Lakes Crossings and nice and knowledgeable staff. Everything you expect.
Good sales, excellent coupons! Staff was friendly and knowledgeable.
Store was neat. Found most of what I was looking for. Remembered to bring my coupon!
Stock was low. Lady at register was annoying. Everyone else was nice.
This is a nice clean store. Very well kept up and very helpful staff.
With these prices you should have the 20% off coupons. Some clearance is very good.
I returned 2 items and purchased another. They were very courteous and quick.
Great value and selection. Would be much better with the World Market section here like at the hall road store.
We dont shop or support bbbThey became political.
Excellent products!
Horrible customer service on GIFT return - processed my return wrong and jessica mgr said to bad it was already done the original credit card is who gets the money back
I found what I was looking for cheaper than other stores plus I got 20% off. A great deal!
Found our shower curtain liner with the organization pockets! you always find the best home helpers here!
Sad to see the increase in price for the frequent buyers discount. Paid $29 kess than a year ago. Now its $39. What a jump!
Your typical Bed Bath & Beyond.
Shelves fairly empty. Most likely due to covid related. Never experienced this before.
Clean, a lot of products to choose from and always great coupons
I wish they had the one line system for checking out like Joanns and Homegoods do.
You can get lost in this place dreaming of what to do next in your home! Beautifully displayed merchandise
There are so many products. Even though I asked where my product was, I couldnt find it and just kept circling the store.
Convenient location! Love their curb side pickup service.
Return a diem and bought several more they set well staffed and quick customer service I will return ND Rochester hills mi
Had what I needed, used my 20 percent coupon. Cashier was friendly.
I traveled miles to get an under cabinet jar/bottle opener to your store that didnt have them. What is wrong with that picture?
Very nice Associates a lot of patience had a very good experience my associate was Angela she was very helpful.
Cannot believe this concept has lasted...2 hours of standing in line to get your food cooked...no time to talk to people because of the process of getting your meal.
I always get what I need for the best price!!!
Didnt like it when I asked for help, the male store person put me on hold to help someone else, then went in the back to look for me.
The store was clean, orderly without looking cluttered.
I love this store. I found a folding board that expedites the folding process.
Nice store. Good customer service.
Good store but didnt have kids bedding
The service is great. Employees are friendly, helpful, and answer all of my questions.
BB&B, THE store to shop for so many household, kitchen and bath items! Dont forget your 20% discount coupons!
I never seem to find what Im looking for. Its just not my kind of store.
Terrible customer serviceI walked out without buying what I went in forWill NOT shop there again !!!!
Immeadiate help locating product appreciated. Long lines with 4 registers, still worked. In and out.
Nice selection but expensive as you expect from this chain...only go with vouchers
Got what I needed. Salesperson was very helpful.
Its ok. Not always carring what you need or are looking for and they suck answering their phone.
Prices could be better.too many coupons just cut the price
Lines were way too long. I just left and found my item at the next store.
Very helpful location
It was good. Everything you expect from a bed bath and beyond. Helpful staff
They have soooo much stuff!!! Can always find something!
Good experience. Friendly service. Short wait time in line.
Both ladies I talked to were very rude and not helpful. Both had attitudes and barely did their job
Nows the time to go. Loads of clearance. Great selection.
Found what we wanted. The front clerk was wonderful 😄
We found the best deal possible. I do recommend them.
Small store, the one on Hall Road and M-53 was much better.
Loved the collection at this store.
Picked up order, quick and friendly
Rudest cashier Ive ever had anywhere
Love their stores, staff and coupons.
Good products.ALWAYS get a coupon!
Great service great food good price perfect
Not as well stocked as other bb&b. Nice staff
Very little selection and staff not helpful
No beds, no baths. FML.Should just be named Beyond
No prices on the items we were looking at. No staff available to help.
Had what I wanted plus 20% off
This place gets me in trouble! I could buy half the store!
I dont understand why there arent price scanners in the store!
A little light on staff, but they are helpful.
Ive never met a kinder staff as a whole, even as they change.
They have everything you would want and than some Even complementary wrapping
Great products, great pricing and friendly service
Great if you have coupons
The staff is friendly and great sales
Variety! So much you need and want. Bring your coupons!.....even expired ones.
Excellent management and great back-to-school savings
Never shopping here again My Pillow!
Easy to shop, very helpful employees
It has a TON of cool things but its quite expensive
Everything you can think of, it’ll be here!!!! Lol 👍 and nice people
My favorite store for home goods.
Nice store. Helpful associates.
The help was friendly and courteous!!
Always really good!! Always really friendly staff!!
They always have what I go for.
Cool stuff in here. Lots of uniques!
Always someone around to assist you and answer questions
Quality merchandise. Good staff
Great place for gifts
Good buys, major selection!!
Always find what I am looking for.
Love love love visiting this store❤
Curbside was fast today.
I always find stuff I like
Excellent Store, thank you!
Good quality for a good price.
Prices are hight and few discount!
What I was looking for, happened to be on clarence sale
Fun stuff in here to look at!
Clean and maintained place
Great service and organize place
Great selection of everything
Clean and nicely model inside
Very pleasant and polite!
Pricy. Coupon deal or nogo
Good for quick shopping
Lovely ❤
Very clean and organized
Got what i needed and no lines!
Love this store...
Its Heaven on earth.
Total reviews rating 4.2
199 Reviews for Bed Bath & Beyond 2023:
Review №1
2022-04-17Rude, mean, unprofessional employees. Not willing to help solve issues.I went to the Rochestet Hills store to get help with an online order. It was my 1st time using my Beyond Plus membership. On the BB&B website the members cost was posted as $137.59. Yet at checkout they refused to accept my membership and tried to charge me $171.99.When I asked, I believe it was Angela, to help, she immediately became angry and aggressive. I was taken aback at her extreme rudeness and verbal attack. Instead of helping me she said that price was not on the website, even when I showed it to her on my phone. She then claimed my phone was not functioning properly.She allegedly looked it up on her phone and told me the lower price was not listed even as I was showing it to her on my phone. She lied to me.Her treatment of me was totally unacceptable. This rude and aggressive woman does not belong in retail and should be fired.Later, I called the store to get the General Managers name to inform them of the incident. The employee who answered the phone rudely said, What for? She refused to give the 1st name. It seems like every employee there is of the same rude mindset.I agree with some of the other reviews, stay away from this store.
Review №2
2021-07-11Shelves were well-stocked with a good variety of products to choose from. Felt great about my purchases -- so great that, for the first time in decades of shopping, I left my purse behind! I was almost home when I realized it and got back just after they locked the doors for the evening. Caught the lady I assume is the Manager heading for her car. She unlocked the store and brought it out to me. I wanted to tip her but she declined my offer. I was thankful for her courtesy and ethics; my phone, cash and debit card were all there. Great store with helpful and honest employees. BTW, the store brand bath rugs are fantastic and worth the price -- good quality, very plush and truly non-slip.
Review №3
2022-03-17I went to the one in Rochester and bought a vaccum. The person that helped me had to go in back to get me the vaccum I wanted,. His name is Thom, polite and helpful.
Review №4
2022-03-22When on store in line for item it shows the item is have a cheap price when I go to the store they dont have it never had it and they said that it wouldnt cost that cheap anyway so I give that a 1 star actually
Review №5
2021-12-18Order what you need on amazon its cheaper and better quality and more convenient. Bought an item online, they forgot to pull it and sold out. I called to confirm my order was ready , they said yes ( didnt actually check). I get their the manager asks when I ordered I said last night, the manager then wanted to argue that I lied and it was ordered today (it was 12:15) so yes technically it was today by 15 minute, sorry i described last midnight as last night. Email said it would be ready by 11 am regardless its now 7PM and I called to confirm it was ready and they dont have it is a joke. Manager should be fired, has no people skills or common sense, they must be desperate because of covid. Guess ill go back to buying everything on amazon.
Review №6
2021-12-26Was able to find what I needed easily and then apply a discount at checkout. Didnt have to wait in line long at all. Positive experience
Review №7
2021-10-10This store is very clean and well organized. The only reason for the 4 star review instead of 5 stars is because of their policy regarding curbside pickup. I wasn’t allowed to pick up the order since it was in my wife’s name. Please change that policy!
Review №8
2021-12-31Like this store much better since they redesigned the merchandise layout. Much easier to navigate the store and merchandise seems a little more upscale.
Review №9
2021-07-01Im glad to see the most recent review reflect my bad experience almost exactly. I actually have a store credit from bed bath and beyond in my wallet right now and I could have said something but I was too tired in the middle of errands for headaches from poor service and staff. I went to GLC location and many others in the past and I have been here before where the employees were ok. I recently stopped in with the same issue of a return/exchange as another review for store credit even past 90 days. For whatever reason, I was met with very poor service and attitude stating that this doesnt happen when I literally have store credit in my wallet for the exact same request. Its store credit from something that was also about 8 months past but in good condition. I was so fed up with how unprofessional and classless they were that I dumped all the products in their trash can outside. I visited another location and had great, professional service from staff.Do not go to this location, seriously just put the gas money towards any other location. In fact, order online and do pickup. You can also report the employee and store location. I dont know what they hired recently but hopefully it changes.P.S. BB&B essential oils are foul.
Review №10
2021-05-03We received a tailgating tent that was on our registry as a gift for our wedding. We had to move our wedding from 2020 to 2021, and opened the bag to a busted tent last weekend. We visited the Rochester Hills location to exchange it, but because the tent was purchased over a year ago, they would not return or exchange it, failing to acknowledge they sold a broken tent to begin with. The store managers were no help, telling me to call the number on the bag and work with the manufacturer. I highly recommend choosing a store with higher quality customer service for your wedding registry.