Bella Vista at Hilltop
Category: Apartment building
Address: 3400 Richmond Pkwy, Richmond, CA 94806, United States
Phone: +1 833-322-9961
Worktime:
Address: 3400 Richmond Pkwy, Richmond, CA 94806, United States
Phone: +1 833-322-9961
Worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | 9 AM–5 PM |
| Sunday | 10 AM–5 PM |
Site: http://bvapartments.com/
Rating: 3.5
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Rating: 3.5
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
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Name: L***** L***
Date: 2024-06-10 18:55:34
Rating: 1
Comment: PLEASE DO NOT MOVE HERE! BEEN HERE LESS THEN 6 MONTH. 1 month is the second picture! 6 month 1 picture.BELLA VISTA HAVE MAJOR WATER DAMAGE AND MELDEW/MOLD INSIDE THE WALLS. THAT MAY GET YIU SICK. YOU CAN PUT IN A WORK ORDER TO REPAIR THE DAMAGE & IT WILL TAKE. YAQUI and CYNTHIA (the manger of resistance service office manager of FPI) AND HER COWORKERS UP TO A MONTH TO ACTUALLY GET THINGS FIX AND SOMETIMES THEY HANG UP OR PUT ON HOLD OR HAVE YOU ON SPEAKER AND LAUGH. I STILL HAVE A OPEN WALL IN ONE THE BEDROOMS AND ITS BEEN GOING ON 3 WEEKS. MANAGEMENT SAID WILL NOT FIX UNTIL THE COME UP WITH A BUDGET TO FIX IT. ON MAY 14 A ORDER WAS PUT IN AND TODAY IS JUNE 1ST. I WAS TOLD TODAY THAT I WILL HAVE TO WAIT UNTIL MONDAY OR (ANOTHER WEEK) TO GET THINGS DONE. BECAUSE THERE IS A LOT OF APARTMENTS THAT NEED FIXING. I RECENTLY JUST HAD SURGERY AND HAVE TO SLEEP IN MY LIVING ROOM BECAUSE THERE IS A OPEN WALL WITH MELDEW SMELL THAT BURNS OUR NOSES.CANT EVEN HAVE THAT BEDROOM DOOR OPEN. DO NOT MOVE HERE PLEASE DO NOY MOVE HERE.
Name: O*** V********
Date: 2024-06-04 16:02:19
Rating: 1
Comment: Transferred to another unit because they didnt want to fix my wall or over three months now that Im in the new unit my dryer is not working sometimes it doesnt turn on. They should have checked that before they gave me the apartment Ive been requesting for them to fix this hole on the wall that the plumber left that should have been done the same day, they left the water closed on a Sunday without notice. I couldnt shower. They should have at least left a notice. The maintenance guy always goes in and say that the dryer works, but its not working sometimes it doesnt turn on. Hes not checking the vent I dont think these people are checking the checklist. They just give the apartment how it is. I think they had a dog there before me. The smell of urine is all over dog urine or some type of pet. They need to be held accountable for actions because I will keep giving them bad reviews until they get it right.
Name: J*** M****
Date: 2024-05-22 17:05:51
Rating: 1
Comment: How do people pay so much rent here and yall apartments are like this this is sad and I’m trying to break my lease now
Name: H**** C*******
Date: 2024-04-03 16:10:19
Rating: 1
Comment: I wouldn’t recommend To move here cuz this place is trash no maintenance we have hella issues like microwave doesn’t work sliding doors are jammed and many more and we called like more than 20 time but still no response
Name: W*** P**** I*
Date: 2024-02-24 07:37:48
Rating: 5
Comment: The kitchen sink is still leaking, the shower in the master bedroom did not get fixed when the front bathroom got resurfaced.
Name: M******* M*******
Date: 2023-11-18 18:38:43
Rating: 2
Comment: Unfortunately I cannot give a higher score to this place due to a tenant that has been causing issues for almost a year. I have complained to management and the parent company but yet they are still here. The tenant leaves trash outside the door causing my apartment to have to be fumigated for roaches. They are loud late at night. They bang on the door for hours and even took the door off in order to get in. They park cars in other tenant’s stall that have missing or flat tires and are not drivable. The police have been called several times (including this morning). Sadly I could go on listing the problems they are causing. Overall this place is nice but way too expensive, and to have to deal daily with issues from one tenant that is not being dealt with.
Name: L****** C*****
Date: 2023-11-18 04:35:27
Rating: 1
Comment: These apartments are supposed to be newly remodeled this does not look newly remodeled to me. Im very upset after moving in and really going over the place. My stove is still not properly working after 5 months of living here. It needs to be replaced. My cabinets still have not been replaced. I like living here and these apartments would really be nice if they were to update them. I pay a lot of money to live here and should not be living with cabinets that are water damaged. They will be hearing from me again and hopefully these minor flaws will be corrected. If they fix up the apartments I would recommend folks to come live here.
Name: F*** L*
Date: 2023-09-12 19:27:13
Rating: 2
Comment: My experience with Bella Vista Hilltop Apartments has left much to be desired. While the staff at Bella Vista Hilltop is undoubtedly pleasant and willing to assist, I found their actual help with my leasing to be lacking. After residing in this apartment for a month, I feel compelled to share my less-than-ideal experience regarding both management and the living environment.Upon my initial move-in day, it became evident that the apartment was far from ready for occupancy. The cleanliness was seriously lacking, with copious amounts of dust and grime covering the floors, and unsightly stains adorning the bedroom ceiling. The pervasive urine odor permeated every room, necessitating extensive cleaning efforts and the use of numerous air purifiers in an attempt to mask or eliminate the unpleasant scent.To compound matters, I was unable to open the door to the family room due to the absence of a screen. This allowed a horde of flies to swarm in whenever the door was ajar. Furthermore, the kitchen cabinets were disappointingly greasy, adorned with yellow stains that resembled water damage on their interior surfaces. The under-cabinet filters were saturated with oil and coated in grime. The most disheartening discovery was the state of the dishwashers interior, which was marred by stubborn stains and a layer of black, oily residue on the basket. Despite my request for a replacement dishwasher basket and under-cabinet vacuum filters, the staff only took the basket, and almost three weeks later, the replacement is still pending.On a separate note, the absence of a porch door screen, while promised, remains unresolved, with assurances from staff that they are working on it. Additionally, the presence of an ADT security system in each apartment may sound promising, but it becomes exasperating when a neighbor consistently leaves their security alarm blaring during their absence.Lastly, its worth noting that residents should consider installing security cameras in front of their doors, as package theft is a concern. I experienced a package disappearance shortly after delivery, despite being at home but failing to notice the delivery notification promptly. Within an hour, the package had vanished. For those looking to make purchases, using Amazon, which offers a locker conveniently located near the housing office, may be the safest option.In addition to the aforementioned concerns, my experience with parking allocation at Bella Vista Hilltop Apartments has been far from satisfactory. Despite ample parking spaces available right in front of my apartment, I was assigned a spot nearly two buildings away. This distance has proven to be a significant inconvenience, particularly given my ongoing battle with severe back pain. Walking with this pain has been a daily struggle, and I am currently undergoing physical therapy, with a minor surgery scheduled for the coming weeks. In an attempt to rectify this situation, I promptly submitted an amendment request to the housing management, accompanied by a doctors message outlining my condition. Unfortunately, I have yet to receive any feedback, as the staff informed me that they are awaiting a response from the apartment management. This lack of responsiveness has only added to my growing frustration with this living situation.In sum, while the staffs amiability is commendable, my overall experience at Bella Vista Hilltop Apartments has been marred by cleanliness issues, unresolved maintenance requests, security concerns, and a parking allocation that exacerbates my existing health challenges.
Name: A***** J****
Date: 2023-08-15 17:16:50
Rating: 1
Comment: If you could read only one review of this place, please let this be the one. Do NOT stay here. There is a reason why they are always leasing units.My husband and I were supposed to stay here for a year, but we moved out after four long months of having to deal with ATROCIOUS management and maintenance. Please listen to the reviews that mention how terrible maintenance is - because they’re all true. If you put in a work order, expect someone to show up and look at what needs to be done, but don’t expect it to be worked on. Our several work orders have been marked as “complete” when not a single issue has been fixed.If you do decide to move to Bella Vista (which you should not put yourself through), quickly get used to tenants allowing their untrained/aggressive dogs to roam free and chase you. Don’t be surprised if someone parks in your reserved spot. Management won’t do anything about that, either! (Note to all disabled folks: they will not assist you with finding a closer parking spot if it’s too much work for them. I put in a disability request and they gave me spots that had cars parked in them. When I contacted them numerous times, they never picked up.)Their mail room “requires” a fob to get into, but someone broke the door and they have not fixed it in months, so anyone is able to enter. Attached is proof of this. They wrapped a bit of tape around it and called it a day. Their drive-in entry gate has been broken ever since we moved in, and is still broken as of writing this review. Recently they’ve had 20+ car break ins, and eggs thrown on cars.If you do hate yourself and sign a binding lease with them, and when you decide you hate it here, they will give you fees on top of fees to end your lease early. We had to pay FOUR TIMES our rent (approx. $8k) to end our lease early. They charge you $160 for a cleaner (no, it doesn’t matter if you clean the unit yourself), and another fee to get the drip pans on the stoves replaced. In all my years of renting, I have NEVER heard of such a ridiculous fee. On top of this, if you accidentally rip the parking pass stickers, they charge you $50 for that, too. They will try to milk you of all your money while they still can.Please, for your sanity and peace of mind, stay away from Bella Vista Apartments.
Name: T*** B******
Date: 2023-08-03 21:24:15
Rating: 1
Comment: I requested for my toilet to get fixed. I guess they thought it was stopped up. Use some type of machine which card and gas the bottom of my toilet makes it looks like a gas station toilet now. Looks really nasty looking at the bottom and the problem is still not saw the toilet still doesn’t flow Fluently when you flush it you have to wait and ask amount of minutes for the tub to fill back up with water so you can flush it again and there is feces and urine. That’s left there sometime in the morning because we have to go and leave out the house and the toilets not able to flush. I have to come home and adjust it every day to get it to flush and for the tub to fill up with water so we can flush The bodily fluids down. This is ridiculous. I’ve called residence several times left messages. No one has came back out to even address the issue again and if they do, I would like to be here when the maintenance is done.
Name: P******* C*****
Date: 2023-07-21 00:59:46
Rating: 1
Comment: I got my apartment keys however everything wasnt working properly in there. There are mold, heater leaking, floor damaged, doors duties, carpet used, maintain door locks damaged, dryer wasnt working and so much more. Im so disappointed.I have had bad experience living in here. Two days ago somebody broke into my car in my garage. There isnt safety in this place. The build is very old .
Name: J* D*******
Date: 2023-07-13 20:08:22
Rating: 1
Comment: They just don’t care about us and our apartment, there is mold everywhere around the windows, leaking in our bathroom, peeling painting because of the mold, the only thing that they tried to fixed was the ceiling in the living room as you can see is a terrible work! Doesn’t matter how many times we call and begin to fix the leaking they just come to see and leave without fixing. The bedroom smells mold really strong we need to keep windows open all day to try to sleep better, I’m asthmatic so I need to live on meds because of the smell makes it really worse.
Name: S**** H****
Date: 2023-04-13 02:35:05
Rating: 1
Comment: I don’t know what you repaired, but there is a 35 gallon garbage can full of water inside by patio door with a hose in it from the blower that was left on for weeks. Ceiling is still open to the studs from previous rain and leaks. So no, I’d say repairs are not done satisfactorily.
Name: N****** J*****
Date: 2023-04-02 16:53:40
Rating: 1
Comment: The roof was leaking during a horrible storm and I had to go to the office numerous times to continuously asked about my two maintenance request that I posted online. The equipment is still in the apartment and the ceiling is still not fixed.
Name: R***** �*********
Date: 2023-03-07 18:35:20
Rating: 1
Comment: I got an email saying that the issue was resolved. Nothing was resolved. No one worked on that gutter. Last night it was raining again and we had the same issue. It was never fixed and it was marked as completed. Terrible service and no responsibility.Here’s an update on this matter now on March 7th. It is still raining almost everyday and now the wall inside the bad room is starting to get mold on because it was never fixed and the water is still coming inside the apartment.
Name: E** R*******
Date: 2023-02-11 22:26:24
Rating: 1
Comment: This place has gone down. Mold everywhere and maintenance doesn’t fix anything. They have gotten caught on camera acting like they fix things but say the do. Residents always smoking in the building and nothing is done by managers/ landlords who are lazy themselves. I was told that 80% of the apartments here are filled with mold by a mold expert who was hired by Bella vista apts. Yet they still have nerve to want to raise rent and leave eviction notices on doors when these are not living conditions. Coming from a resident with serious health problems already and they are aware. Save your selves the trouble and keep looking elsewhere.
Name: S******** T*****
Date: 2023-02-06 02:37:33
Rating: 1
Comment: No one ever came when I asked. They said the person who was supposed to do it just had a baby and is at the hospital. I have been without a proper working refrigerator for three weeks. I have had to throw away food and eat out. When I try calling all I get is the same response, “someone will come tomorrow”. That’s if they even pick up the phone. Then they lied and sent an email saying my maintenance request was complete. When I called asking why would they send an email saying it was complete I was told they would call me back. This place is absolutely horrible. I understand it’s a large complex but the complete lack of consideration and money wasted and lies told of someone will come it’s pathetic. I’m addition the fridge leaks water and it’s goes to floor
Name: L****** B****
Date: 2023-01-28 01:23:22
Rating: 1
Comment: My leasing agent, Amalia, told me my apartment was ready, but moved me into an apartment with multiple leaks and mold. I went to the office to ask her why she did this to me, she told me to leave, and go to Resident Services. The gate to Resident Services has always been locked and I have never once seen it open. I talked to Amalia again and she said I need to take my complaints to a person named Anayareli and handed me this card (see photos). She told me she was instructed by Anayareli to move me into the apartment, even though it had major problems, told me it wasn’t her fault, and said she was just following the rules. Needless to say, I have moved on from this place. Thank you for ripping me off and wasting my time.
Name: O**** S***
Date: 2022-08-14 03:07:38
Rating: 1
Comment: I dont feel safe living here anymore as the management dont really care about the safety of tenants. I have been a resident here since 2018 and cant wait to move out! Im not sure how often the management team check on the health and safeness of those huge tree within the property, but TWO GIANT TREES IN FORNT of my apartment fell down couple weeks ago. Within the same month, another Giant Tree branch fell and slammed on top of my apartment roof. My bedroom is literally below it. I called the Urgent maintenance/after hour service multiple times with no one answer the call. Fire department also tried to get a hold of the property management with no response. Also, there is no one in the security office to assist. Now I have to spend my own money to book nights at the hotel since no one able to remove the huge tree branch on weekend and tried not to get myself killed during sleep!
Name: K C
Date: 2024-07-04 15:27:34
Rating: 1
Comment: The maintenance came by and didnt fix the issues. They stated that we dont have the parts