Kerbside pickup
Yes
Best Buy in Benton Harbor
Categories
Location on the map
Benton Harbor, Berrien County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Electronics
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 269-926-6800
Site: https://stores.bestbuy.com/mi/be...
Site: https://stores.bestbuy.com/mi/be...
Opening hours
- Monday:11AM–7PM
- Tuesday:11AM–7PM
- Wednesday:11AM–7PM
- Thursday:11AM–7PM
- Friday:11AM–7PM
- Saturday:11AM–7PM
- Sunday:11AM–7PM
Best Buy in other cities:
Comments (199)
Good products but over priced. Found the laptop I wanted on their website for 309.99 found the same laptop on Amazon for 260.00. the sales associates were very nice. Not a fan of some of the geek squad members. Very uppity. Great selection and if they dont have what you are looking for they will find it for you at another store. Deals are hit or miss. Some sales arent really sales at all. I would suggest price checking and seeing if they will match. I doubt I buy anything from them.on account I can find it cheaper elsewhere almost every time. I believe when you buy their products you also pay for their name. Not a bad store by any means but would not recommend of you are on a budget.
Jason helped me get the router so I could extend my home internet service. He also helped me get a mobile hotspot for on the road internet service.
Not the biggest and baddest Best Buy location (Mishawaka), but they do pretty good! Well stocked, wide variety of products. I just reserve my 5 star Best Buy ratings for the locations with the big nice Pac Sales appliance section! :)
Couldnt get anyone to help me, not very busy either, told security guy at the door and he acted like he didnt care, and was very unfriendly.
Marc the Assistant Manager was wonderful today! I had bought a used TV listed in Excellent Condition and it turned out it didn’t have a power cord. I went back to the store in a poor mood looking for a new tv and to return the used one, and Marc went above and beyond to find another cord and make sure it worked. I left all smiles! Thank you, Marc!
There liars and scammers they tell you one thing over the phone you get there and they jack the price up a few hundred I tell them to pull up the recording since all calls are recorded and all of a sudden they cant
Great store. Great technicians to help you pick the best fit for the right price.
My husband and I recently purchased a computer and printer from Best Buy in Benton Harbor. Customer service was outstanding. Josh was our salesman. He listened to what we wanted and was very knowledgeable about the computers available. Best Buy was able to transfer information from our old computer to the new one and we picked it up four days later. After we set it up at home we needed tech help so scheduled an appointment with the Geek Squad. The next day Robert from the Geek Squad came on time and was so helpful in giving us the information we needed. Best Buy is very fortunate to have him as an employee. I highly recommend Best Buy in Benton Harbor.
This is still my favorite store. Even if its bare in the inside and doesnt have half of what Im looking for. 🤦🏾♂️🤷🏾♂️
Theres a check in table at the front to steer the customer in the right direction and answer questions. If you want a sales rep they will send one to you. Pierre spent a lot of time with us answering questions on refrigerators. I told him I was going through the paces to check on other deals and I asked him why I should but from them. He said the company name is BEST BUY. 😆 I had to laugh but after I spent most of my afternoon checking the other bug box stores, blue and orange, I went back and got an even better deal. It was delivered by the geek squad very professionally and as promised. Then Pierre sold us new phones which we needed but werent there to do. Great job BEST BUY.
It was okay. Got there when they first opened up. Was looking for a tablet for sketching but guy in that department didnt seem too interested in helping me figure out differences. Wasnt in the store for much longer because I figured I could get the same amount of help online but probably a wider selection. Went home and ordered what I needed from Amazon.
Love it love it love it the staff are always friendly and willing to help. Will always go the extra mile to help you get what you want and have the knowledge and know how to do so
Solid customer service was in and out with no problem.
Purchased a new phone and they transferred everything over from the old and had me out the door
Was greeted at the door asking what I needed. I told the person and they took my name and said to go wait the the Department and someone would be with me. After 30 minutes, I was browsing so it wasnt a horrible wait, no one came to ask what I wanted or needed. They were not busy. Attendants were wandering. So sad. This will make me think before going back for help!
They do not have enough personnel sometimes I have gone in there it looks like theres only two people running the whole store. I was in there today I got waited on immediately and the guy did a really good job. I just wish I didnt have to wait till 10 to get in the store.
I normally dont like giving bad reviews, but if this store could get a 0-star, it would... :)I purchased a laptop for my wife in 2014. Best Buy, Benton Harbor, MI had a deal (I dont remember the details, but for a Dell Inspiron 3135 for ~$350 with a free upgrade of RAM 4GB->8GB, it seemed to be good.). The machine was sold to us as new, and performed quite well for the 3 years we have owned it thus far.When we decided that the spinning platter hard drive was too slow to run well, we purchased an SSD drive to replace it with. Then, 3 years after purchase, with the machine having never been internally opened, and the warranty long gone, I performed the upgrade. I unscrewed the screws to the back cover (something that voids warranties if you do), and noticed immediately that 2 screws were not in their proper place. They were lodged between the motherboard and the Li-Po battery pack, when they should have been holding down the right side bracket holding the hard drive to the laptop. Either the threads were completely stripped, or the screws used were too small.Not so great, but not the end of the world. I upgraded the drive, and then commenced to replace the back cover when I noticed something VERY WRONG.Examining the Ethernet controller integrated circuit, I noticed about 1/8th of the ICs cover had been ripped off. The laptop had never had any form of exterior damage, or drops from high surfaces, nor had it ever been opened since it was upgraded by Best Buys team at Benton Harbor, MI.I initially contacted Dell, and filed a complaint against them with the BBB. But, Dell worked with me (I like Dell), and we were able to fairly well determine that Best Buy of Benton Harbor, MI damaged the laptop in their upgrade (probably not intentional, they just did).Im an IT professional of 20 years. I have been a network administrator at two large organizations, developed fundamental software language support for a Southeast Asian language, and even at the age of 13 was working in hex editors. Im familiar with computers, big and small. Ive been responsible for hundreds and hundreds of machines (~350 at one job alone). Ive seen many things... But, I have never seen this.This speaks of poor quality control processes (think buddy check), poor understanding of hardware physical interfacing (think proper screw driver use), poor training (friends dont let friends work drunk), and sloppiness (unless you think a window into your circuits guts is somehow a feature).Thats pretty bad, but when I called Best Buys Benton Harbor staff - the lady there wasnt quite understanding the issue here...If you open a new laptop you buy - you void the warranty. If you wait until after the warranty to do upgrades, thats when you get to see the internals. If you see a problem that the manufacturer or after-market technician created inside the machine, you either void your warranty, or your warranty has already expired. So... Best Buy really should be resolving this with some form of reconciliation (replacement Ethernet controller board from Dell, a free item, or a partial refund). Thats good business, and is trustworthy. Sadly, Best Buy Benton Harbor isnt willing to help.So, I encourage you: Dont buy upgraded items there, dont use their repair services, and generally stay away from Best Buy Benton Harbor. Or else your machine might come to you pre-gutted!
I found everything I needed and got top-rate service. A member of The Geek Squad named Jeremiah help me find a radio for my truck and he was extremely helpful! thanks Jeremiah!!!
Probably the worst experiences I have had with the geek squad here. They are supposed to be authorized apple repair facilities. I took my iPhone to them to replace the battery because it was bulging. I was told that they cannot replace the battery and I should take it to an Apple store. I’m not sure why other retailers recommend them.I would not waste your time going here. Other locations may be different but this one is the worst of the lot
Walked in and was greeted right away. Needed a printer for work. I was asked about the type of use it would require. Was directed immediately to an Epson ecotank model, rung up and delivered to my car... all by the salesman. Less than 15 minutes!
Our best buy is much what you would come to expect from any other of the chains. decent amount of variety to choose from in-store when you want something right now and not waiting to get it online. Their order online and pick up and store service seems to be very well done. Ive used that multiple times and not had an issue. Very thorough about checking identification to make sure you are the only one picking up what you ordered. The store is clean and seems to be staffed appropriately.
Great customer service. Its was prompt and the sales person knee details about the item I was purchasing.
If Best Buy is ever going to compete with Amazon, they need to actually have items in stock. Wanted to purchase an item and not support Amazon, but the shelves were empty... Shame. Now Amazon gets the sale.
Did not take long to help me. Liked stylo 6, and thought it was better than my stylo 5. Lady clerk said no. I thought it had better sound. Again no. I left listening to review. That Phone had 2 speakers, and would have sounded like surround sound. Guess you missed a sale.
Ordered an iPad through Best Buy through Best Buy customer line. During the night I received an email from UPS and Best Buy that my order was being returned and a refund is being processed without reason. Since Best Buy refused to contact me about this, I called and made several complaints about this to finally get an answer. Best incorrectly did the shipping label so it was returned back to them. Best Buy refused to correct the problem so instead they just issue a refund without any reason. It took them several days for them to reach out to me about this issue and will not work with me on correcting the problem by just putting it back on the shelf. The manager stated she thinks it’s still here if I want to come in and get it. I advised them I went to a reliable store and already received my iPad. The customer service is very poor and they obviously do not care about online customer orders. This was the Best Buy in Lansing, MI.
Awful customer service experience!!!2 managers asked us to call customer service about a restocking fee of $45 and when we called, over the phone they said that problem is solved only in the store, by the manager...no professionalism and lack of training at this store.We bought a phone that wasnt working properly and they wrote in the note for the returning reason changed mind, and when we questioned the restocking fee they just handed the phone over to us saying take it back then and dismissed us. And this is how Best Buy is losing another old customer...
Brought computer laptop in to be repaired... told me had to send to another state..3 to 5 weeks....80$ then most likely 200 or more i should think about a new computer since they only last 4 to 5 years and this one was 4 years old. Took home... opened back... ordered 2 new parts for 35$ was fixed in 3 days
Always have a good experience when I shop here, staff is knowledgeable, friendly and professional. If youre in the market for tech Id definitely recommend shopping here.
Staff were incredibly helpful as soon as I walked in. They instantly asked me if I needed help finding what I was looking for. Then they brang me to it and showed me all the options (well i told them my budget for it as well.) They got me the item in and out fast. This is the nicest best buy in Michigan in my opinion
Typical high pressure Best buy sales tactics. Geek squad people were helpful in setting up a open box watch/samsungfit. Customer service girl was snide and not that helpful. One of the roaming sales people was walking near me and I heard her other coworkers talking snidely about people asking for help and going to too many sales people for that. I did talk to the store manager who was helpful but distant. I dont think Ill be back to the Benton harbor Best buy ever. Even if I have to drive 50 miles to Mishawaka. Its not too hard to figure out why Best buy is suffering as a company in general.seems to me they would just be better off closing the doors and doing everything online. At least they would eliminate the labor cost with the snippy sales people. I gave the store three stars because they were a little bit helpful but all in all it was a bad experience.
Very. Nice. And. Help. Full
Great service! Very nice ladies at the front! The service me and my brother got from a very helpful man was much appreciated! Great atmosphere! They had the thing my brother was exactly looking for!
Awesome! Joshua was a huge help with a great personality, friendly demeanor, and fun sense of humor. Buying a router/modem isnt the most fun I can have, but he made it fun!!
They always have something to buy here... Just check it out yourself
This is one of the better Best Buy stores Ive been to. I dont know if its because the town is small or if its just that they have good employees, but anytime I go there there is always someone available to help. Ive been to other stores and have had to wait for a good length of time for someone to be able to help. All the employees at this store that I have encountered are friendly, knowledgeable and not pushy.
I called the store to verify a specific dimension about a TV that the Best Buy website says they have on display there. This store does not accept calls. I guess Ill find somewhere else to purchase the TV.
That Geek squad at Best Buy, are a wonderful and helpful group of men and ladys. They are always polite and very understandable to people that just dont know how to do things.
Service was awesome. Took care of my needs without questions. Treated me like I would want to treat others.Respected the problem and took care of it.thank you
Friendly staff, clean restrooms, handicap accessible and well stocked Best Buy.
I placed an order for a new phone through Verizon online at best buy. When I paid everything went as it should and there seemed to be no problems with my order. I was supposed to go pick it up same day. I never got the email to go pick it up, so after waiting for 6 hours I went to the store to see if they had my order. They said that for some reason my order processed as a deliever to home and they said that it would be to my house that night by 7pm. It never came so I called at 8pm and after waiting 1.5 hours on hold someone finally answered and said it would be the next day. Still the order never came. Finally three days after I placed my order I got an email telling me to go pick it up. I went and got the phone then spent 2 days on the phone with people trying to get the phone activated because I already paid for a plan and it was supposed to be pre activated. Finally after 2 days they magically said that the order account through Verizon was invalid and that the sim card in the phone was deactivated and couldnt be activated. So I had to return the phone and redo the order. Wouldnt recommend ordering phones online through them.
Second time Ive been there waited over a half an hour to get waited on. Only to find out they were out of the product I wanted or needed. Asked about ordering was told 3-5 days. Went home ordered it from Amazon. Got it next afternoon. Then merchants why brick and mortar stores have no customers.
Great Local Best buy store many Items to consider including Appliances and High performance Television aa well as PC Tablets Phones Electronics Great Service and Customer Assistance.
Best Buy has gotten good again! Used to shop best buy a lot, then for years the store just wasnt worth going to anymore. I was pleasantly surprised by our shopping visit. Nice variety, very neat and helpful friendly staff. (No employees wearing earbud like a lot of places now either) 👍
I will never buy anything from the Benton harbor Best Buy again as long as it’s manage by a rude man named HANS .... I went to pick up my order and they not find it. Instead of him being kind and sympathetic about it... he was so rude and told me Dont come back until I get an email cause it won’t be there or I can get a refund. I was so shock for store that’s already low on business their customer service IS VERY POOR & I give customer service for a living. Do better Best Buy corporate hiring employees.
Always helpful! Get the total tech membership! Worth every penny!
We just purchased a laptop from your store in Benton Harbor. Because it wasnt available at the store it had to be shipped to us. We recently moved to Benton Harbor and my husband confirmed our new address to your associate and he confirmed it on the screen. The associate confirmed that the laptop would be here in 24 hours.We received a text from the new owners of our former house in Naperville that the laptop had arrived there. My husband went to the store and spoke to a manager who told him she was too sick to speak to him and offered him $50 for his troubles. Now he has to drive 2 hours to and from our old home to pick up the laptop and is missing a day of work. He tried to drive tonight but the storm turned him around.I dont think $50 is an acceptable amount. During the entire interaction my husband was on hold with your corporate number and the employees at the store laughed at said yeah...they will never answer. I think this is terrible customer service. I also think you have a manager working, sick, during covid.
My husband and I went to Best Buy to see if we could find games for our grandsons for Christmas and to get jacks for our stereo. We also ended up getting some other electronics. We found everything we were looking for except one of the games, which we got at Best Buy on line, with free shipping! Itll be here tomorrow! I just bought it tonight!!! I love it!
This particular location is one of the worst Best Buys I have ever been in across this country. I travel frequently and have visited many stores but this one looked like they threw in some shelving with leftovers from other stores. There were a lot of missing displays, product in complete disarray, it was dirty and the employees seemed as if they could care less to help anyone out.
Knowledgeable, fair priced, nice people.
Helpful staff, great refrigerator.
Good selection. fair price
Great place to get all your electronic needs. The staff is amazing and very helpful. Also their Geek Squad are able to fix the majority of issues you may have. I always shop at best buy for any electronic, and if I find it cheaper elsewhere they are always willing to price match.
Was in the area for a wedding that my wife was standing in and had an entire morning and afternoon to myself. Decided to waltz into this store with my wifes cousin and her boyfriend (who spontaneously just buys a laptop while we were there). Nothing necessarily attention-grabbing, but a nice and clean store nonetheless.
I went to the store with a purpose: to buy a computer monitor and speakers. I went straight to the computer department and began perusing monitors in plain view of the sales agent for the area. For nearly 10 minutes this agent didn’t even so much as acknowledge my presence. This was on a clear trajectory for a 1-star review, except there was Brianna. She saw me from a distance and determined I might need assistance. She closed the distance from the other side of the store and extended her hand, introduced herself and asked if there was anything she could help with. I told her about my experience and what I was looking for. She apologized and wasted no time researching the products I was looking for and getting me to a check-out counter posthaste. Friendly, attentive. In the age where online sales are fast and easy, often something as simple as an outstretched hand can bridge the gap between an in-store sale and an online loss. Brianna not only saved the sale but she salvaged a lifelong customer from the clutches of a sure fail. 5-Star service that made the difference.
Use caution. They sell appliances that don’t work. Not even 2 days old and a 500 dollar microwave already doesn’t work. Best Buy customer service is absolutely horrific. Thankfully Samsung customer service is decent and they will send a technician out. I wouldn’t buy anything from Best Buy ever again.
Kinda hit and miss here. The last three times Ive went Ive had some sort of issue. Most recently I was straight up ignored for a half hour while waiting for help at the cellular service desk. The time before that I purchased a laptop and wanted RAM to upgrade it (it has an extra slot) and I was sold the completely wrong type of RAM (PC instead of laptop, but that was partially my bad as I didnt bother to check I just took the sales guy at his word that it was compatible).The third time I came in I was with my kids and was literally bum rushed with associates asking if I needed anything. I mean I know a good retailer needs to greet their customers but 25+ times in 10-20mins is just excessive and in this instance aggravating as I was trying to shop and keep an eye on my children.All that being said, I have had several positive interactions with various sales reps at the store and they never give me any grief about taking the time to really check out various displays to ensure Im getting what I want.
The tech fixed my phone as soon as I walked in! I wouldnt of been able to use my phone if it wasnt for them.!! Thank you
Its like any other best buy. Service here is good - I bought a new phone a few days ago and was helped within 2 minutes of looking. Checkout is fast and easy. Good staff, clean store, easy parking. FYI during the winter, return policies are extended until january 15.. kind of awesome. You also dont need a receipt to return, just a phone number.
A very pleasant buying experience. No high pressure upsale just very knowledgeable salespeople. My salesman took the time to show me that the TV online I was there to buy was not 4K and I could still get a larger model and 4K without breaking the bank.
Told me repair could be 250. to 300. I shopped local READY 35.00, READ RIGHT 35.00 go figure, something wrong with theirbig picture i used Tri-County zip 49098. Chris Awesome/honest/affordable.
Everybody loves Best Buy. Some of the service help wasnt very knowledgeable and had to read the labels to try to inform me about the products. I can do that. I eventually did receive help from a service member with good technical advice.
The nicest and most helpful staff at this store. Probably the best team of any Best Buy Ive been to. Although they seem really over staffed. I was asked if I needed help 6 times on my way from one end of the store to another.
What has happened to Best Buy stores? They used to be the best place for all electronics. They just isnt the case for car stereos anymore. This store has more selection than two other stores that Ive been to but I still couldnt listen to anything because their displays dont work. This is a great way for the stores to go the way of other box stores and head toward greater sales losses.
Nice store and lots of gadgets.
Selection isnt as large as the bigger city Best Buy stores. Staff is friendly and moderately knowledgeable and since the stores are smaller the crowds are smaller. If they have your item in stock then youre in luck!
Very good service overall. I got what I went there for and even more. Customer service was amazing. Oh and the prices are highly reasonable compared to other places. They even allow you to compare their prices with Amazons prices.
Always very helpful. Its like their one step ahead of what you want. If they dont have the movie,they see if they can get from another store(Best Buy) for you. Im handicapped so its hard to get around sometimes. They have always been that way to the public.
Usually have what I need and if they don’t they know where I can get it. The employees are always very helpful and there if you need them and the Geek Squad has never let me down. The best Best Buy in the area hands down.
Marc (I believe asst store manager) in Benton Harbor was especially helpful when picking out a new sound bar. We love our new Bose! He spent time with us explaining the difference and helped us pick something out based on our needs. He wasnt pushy like some sales people. Also, as we shopped, people were happy to stop and ask if we needed help. Always with a smile. A definite improvement from past visits.
Usually has what I need and a good selection of open box goods if you are looking for a price break.
Tried to get a new cell. Lady helping was very rude. Said they have never unlocked phones at any location. Despite me showing her on website that they do in fact unlock for $39.
Great place for your electronic needs. Great customer service by knowledgable associates. Took the time to get know what our needs were and not about the sale for the appliances. Assistant Manager was great along with the associate who was helping us.
This is my go to for most things electronic and video games. Great service as always in this location and with the Gamers Club I habe I get 20% off of all new video games which I constantly take advantage of. Also the reward points program gets me hundreds of dollars of products free every year as well. The return policy is also great and not a hassle, and they also sell convenient service plans to protect your purchases so that if there is a problem they give you a new one versus trying to mess with the manufacturer, which is never fun.
When you call this Store, Mishawaka answers and they dont tell you that its The Hub store in Mishawaka, so then, when they tell you that theres something in stock and you drive an hour to Benton Harbor and its not there. And then when you ask customer service how to give feedback so that nobody else has to waste a two-hour Drive, they just say its not here. Best Buy definitely needs to invest in some customer service compassion training. Im sorry for the inconvenience...our system sucks and we will try to do something about it ...we love your feedback. But no, both of the ladies just thought it was no big deal that their mistake caused me such a hassle.
Employees are very helpful and got my daughters chrome book delivered to my house the next day!
Bad corporate policy ruined an otherwise fantastic experience purchasing a new big screen. Friendly, curteous, and helpful staff were handcuffed from helping us load our new TV. Because our TV had to go on an angle into our SUV, they are forbidden from helping you. They claim excessive returns from TVs breaking in transport. Unless you have a vehicle big enough for a big screen television to stand upright, you must load yourself and risk voiding your warranty on the screen. The other option is to wait for the availability to have your TV delivered; this was a week in our case. I was only home for few days to help my wife install the TV and avoid the charge. If corporate policy demanded better packaging from the TV makers, this would not happen. Rather, they place the burden and risk of voiding the warranty on the customer. Pity
Great service I needed several items and the man that was helping me took me down the list all over the store. Clean, organized but could do with more signs so that people dont need as much assistance to find things.
Used to love this store. I have all my tvs and electronics purchased thru this store and under warranty with the geek squad. I recently purchased 6in kicked speakers for my vehicle and then my vehicle was sabotaged by Lavalley Chevrolet and so I tried to return the speakers. They have only a 14 day return period(shortest ive ever heard of was 30) and I was 1 day passed the date with the receipt and the product unopened. They wouldnt return it but two weeks later started an extended return period for the holidays. I will not be shopping here again
Tried shopping here again. I should not have given them a second chance. I walked in the store tried to find someone to help me no luck there. So just drive past this Best Buy and go to the one in Mishawaka or Merrillville.
Its best buy..had a few issue with the geek squad in the past. Product protection plan isnt worth the paper its written on but that has nothing to do with the blue shirts that work there..always helpful
The employees welcomed me at the door and took me directly to what I needed and then to the check out. I was in and out in 10 minutes. I loved it.
My recent trip to the store has slightly changed my mind about best Buy. Sales associates were helpful this time and seem to be trained better than they used to be. Prices have come down considerably. Good experience this time.
Picked up some printer cartridges for my HP 2755 , everyone was great. Nice place
Wanted to buy a 75 inch tv (only because that was the biggest they had) from this store and when we asked for help, the employee said not right now and was too stupid to call someone else. Very rude, even when trying to buy expensive items, DO NOT GO HERE
Best buy take advantage of people with mental problems. my grandson is at a 7yr old learning level dont know how to pay bills. He works 4 hrs a week, with a job coach!!! What the h___ do he need with a credit card? Thats worst than preying on high school kids, mentally 7 yrs old!!!!!!
Lack customers friendliness. You get just the basic service at the return counter. Seems like they feel you are more a bother than a customer. Associates on the sales floor are more friendly.
Didnt have want was looking for. Good customer service
Best Buy is an AWESOME PLACE! Everyone is so nice and helpful. I go there for any technology I need.....phone, computer, Google Homes, Apple Watch, iPhones it’s an all around cool place!!
Worst customer service experience I’ve ever had. Drove to a Best Buy to purchase a dryer. Our current one broke. Was told the Benton harbor store had one. I called and got a customer service representative who was very short with me. Took her 40 mins to confirm. Told me I was out of luck if someone purchased before I got there. Drove another hour. I was told it was sold. Called and spoke to representative and she said oh I meant it’s in another state. Told me well we saved it for you. Driving 2 hours back home. Thanks Best Buy Benton harbor.
Needed to check and make sure they had a fuse I needed, website said low stock. After a very frustrating time trying to convince the automated phone system I need to talk to someone, I was put on hold. 15 minutes later I gave up.Customer service non-existant.
Wonderful service. You pay premium but with a huge array of quality products and fast, efficient and helpful workers Id highly recommend. It only took Justin about 5 minutes to have everything I needed set up to go and I was on my way.
Usually more pricey than anywhere else. Did not stock charging accessories for Samsung watches. The selection of products is the best for a brick and mortar.
They had the refrigerator we wanted. Had a quick delivery date. We are happy as heck.
I recently visited this location and experienced very poor guest service. An employee named Tim claiming to be the general manager was very rude. I had come in looking to make some purchases and Tim interrupted the staff member assisting me. He was short and rude and didn’t seem interested in answering any questions. I ended up purchasing what I was looking for on Amazon.
Lack of selection in many areas compared to other best buy stores I have been to. Used to be a good store to go to when it first opened up but seems they are going the way Wal-Mart did across the street. Its more of a cellphone service store now. If you can find an employee to help, its luck of the draw if you get someone who actually wants to help. I will stick with Amazon unless its something I absolutely cannot wait 2 days for.
Great customer services. They were able to answer all my questions and make sure I was taken care of
Very friendly and out going employees. As soon as I walked in I was asked if I needed help with anything. They go out if there way to help and make sure you leave a happy customer with what you went looking to purchase/do purchase. Very clean environment.
Did a buy online pick up in store for a dehumidifier. When I arrived I could see the dehumidifier behind the pick up counter and I was the only person in the service line. It took 5 minutes for one of the 2 employees to recognize I was standing there and help. The individual who ended up helping was unable to lift the dehumidifier. I went to grab a flatbed cart from the entry way(10 feet from the counter. I went to push it back to the dehumidifier and the employee stated I could not go back there. I then pushed the cart closer to the dehumidifier without going behind the counter and waited again for someone who could lift it to come load it on the cart. It would have been faster for me to go through the normal checkout process. I would not recommend using this service through this store.
Everyone in Best that I talk to was very very they knew what they were talking about they help me with what I needed and I was very pleased.
Be aware of prices on your intended purchase (I tend to go find a best buy for example while travel and need a sub cable replacement or another Memory card for cameras).Fast in and out .. I know what I want so it is easy to avoid the upsell annoyance.
Ran in 5 minutes before closing, staff was friendly and helpful, it could have been 5 minutes after opening, no rushing.
I love going to Best Buy. The employees are very helpful. They come up to you, and help you find what youre looking for, instead of you trying to find a worker. They have some pretty sweet deals.
The sales people were helpful, not overly so, but good enough, they knew where things were and could lead me to the right location of products. I do like the store layout also.
Found what I wanted but it could have been easier. So many employees standing around and the one I asked for help wasnt very helpful. Still, couldnt find what I was looking for elsewhere and didnt feel like waiting for Amazon this time.
Well, if you are looking for Verizon wireless phones you wont find them here. Big display has no phones but cool video. The stand that has the phones to look at was empty too. The Best Buy staff are just as ignoring as a car dealer.
I usually dont have any problems...until today. I went to the Geek squad to have my iPad reset. Brandon was the employee there, I was the first one in line, there were 2 other people who had came in behind me, then he stopped helping me, an asked the girl if ahe had an appointment 🤔she said no i dont, so he proceed to make her one( ignoring me). Then he asked the gentleman behind her if he could help him, an he said do you have an appointment an the gentleman said yes. An went to the back to retrieve the mans computer which wasnt in yet ( that man left upset also) Then he finally came back to me an said ok like I was saying it will cost $40 dollars to rest it..when he FINALLY came back he said my ipad was to old to reset it there. Brandon was very disrespectful and needs to be trained more.
The staff here are well informed about everything and if the person you are asking doesnt know what it is they always have someone on hand that knows how to help you. I ordered a new Graphics card here a it was there in two days and there know right were it was and did not haft to wate in line.
I needed a mother board for my sons computer prices are ok and have the basic range of products be nice if the have more components
Josh helped us find an older model phone case. He was very sure there was one, and finally discovered it.
Great store with super helpful staff. The young man who helped us was wonderful.
Very rude and disrespectful the entire time. I am a college student(freshman) looking for a laptop. I decided that the best place to look would be Best Buy because of the papers they send out in the weekly newspaper ads. I planned on purchasing a laptop but wasnt quite sure about all of the specs and details. My grandfather was helping me pick one out and he also didnt know much about laptops. We go into the store and a salesperson named Ronnie begins to help us. The entire conversation consists of him interrupting us when we have questions, becoming very irritated when we asked about details, and him getting offended when we asked about specific features that we didnt feel were necessary telling us there is no such thing as a laptop like that which isnt true because I owned one last year that I returned to the school for future students use. When it was time to check out our purchases, he proceeded to tell us a price and didnt tell us there was an extra fee that would take place because of out of state tax. Another employee came over to explain the fee and when I asked a question she became very defensive about the situation. At the end of all of this, my grandfather got my laptop, and I left. Only to find out that the lady that helped with the fee made a rude comment about me to my grandfather... you must have patience of steel to deal with her. Im sorry that I am a concerned student that wants to get her moneys worth and know where its going. Is that a problem Best Buy?? Because if so, then the name of your business is misleading.
Its Best Buy, your standard big box store. But, everytime I go in there, they are friendly and courteous. I had a problem with a purchase where my product did not work the way it was supposed to and they took it back and ordered another one. So, kuddos to them for that. Unfortunately, I have to wait longer than Id like to pick it up from the store, but beggers cant be choosers. Regardless, they got my business in a world where normally Id just order on Amazon. Sometimes its nice to see the product before you buy it.
Online sales are never accurate. A limited sale item was announced to launch online at 10 am. I spent 5 hours waiting for it to launch on the website. It didnt launch until 3pm right when I had to leave. This is really unacceptable.
Great products, most staff are friendly and helpful.
They were very friendly and price matched the online price i found but the store itself was a little unorganized with their gaming area. Other than that great place to shop.
I wish I could rate it less than 1. This was the 6th time in a row that I went in that store and left empty handed. The other times I went they didnt have what I went in to buy, but this time they want me to spend $40 on a hdmi cord that was $8 on Amazon. You want my advice? Buy off Amazon, itll save you a lot more money. Im never coming here again
The place is convenient, just off the interstate 90,,, good and nice staffs in the store willing to help u out and even they do help u that u dont even expect and guide u..
Very poor customer service during my last visit. Associates standing around talking to each other as Im standing at service desk waiting to be helped. As Im walking out on lady said have a nice day, I ignored her cause I was pissed and she got snotty as she kept saying have a nice day.
Friendly staff. Always willing to help find the perfect product.
Very helpful staff. Inaccurate website as to what the store actually has in stock.
Love the help shows that they care about the customers
They will not answer the phone. You have to come up to the store to get answers. Over 25-50 employees and not 1 can answer the phone. If they do answer theyre just gonna switch to the department that you want and they wont answer the phone. For a business as big as Bestbuy I think thats not good at all.
First of all I love Best Buys all of them is good anything you want anything you need you can find in this place and all the workers employees in this facility man so nice so gentle with customers every 2 5 minutes someones going to approach you and ask you if you need help hes there for you isnt that nice man I love that kind of service man and I want to be one of the best customer of Best Buy
Store 376 has just became the biggest disappointment, and waste of time when it comes down to their vehicle installations in store. Bought a remote start on black friday and after 2 weeks noticed I was charged an install fee when no install was requested...nor did the cashier mention a word regarding setting up an appointment. Called into the store to investigate and the supervisor (Justin) explained they should have mentioned this as its part of the purchase. Ok, he sets us up with an appointment for the next week. Came in on the date of service (Dec4?) and the tech informed me that Justin double booked him for that time. Fine, note time lost at work. Next we set an appointment for the following week. Fastforwad, as I arrive at the store to get the starter installed im informed that the tech had an unseen family emergency and wasnt going to be in the next couple of days....So why wasnt I contacted!? I gave my condolences and I fully understand the situation but where was the follow up on customer service? This is the second time Ive lost time at work. Im frustrated and not wanting to lose any more time I decide to return my purchase entirely, but the GM steps in (Tim) and says hell get me in at 4 p.m. on 12/19/2017 even though its a three hour job theyll take care of me...wonderful!? Sadly again no, here I am today, walked into the store reported to the tech and he states there is no way he can install that today, Its a three hour job which wont be done until 7 p.m. and Im out at 6p.m. Fine, I said, Im done with this none sense. I returned everything and now I warn everybody not to buy any remote starters or have any installations done at Best Buy 376. Buy them on Amazon so 1) Youre not getting charged a mandatory install fee they dont tell you about and2) You have the freedom of choice over your mechanic/store that can actually balance a schedule and communicate with their customers.
I stood around waiting for a salesman for 20 minutes, and they didnt seem very knowledgeable about the Samsung Tablets...I could just order something online if Im not going to get good customer service.
Purchased 2 LG 50 inch TVs. 2 separate visits. KT did awesome job. Thanks
I love it the people are so nice and the help was so good and u was really good finding my stuff with curbside pick up
Went to BB to buy a new color laser printer for the office. Asked the salesman to set me up with a good quality color laser all in one. Bought it, and after getting back to the office with it, discovered it was a inkjet printer....Ughh! Took it back, girl at return counter was rude & unapologetic....
Just spent 3.5 hrs. there to replace my daughters phone....still no phone and have to go back again...hows that for service.SAUL,the manager was very rude and wrong about the replacement policy when I had all the information from the geek squad and conf.# to replace limited edition phone...now Im on the phone with them,they wont give me the verizon contact # and Kate in the Michawaka Store just hung-up on me.....thanks for using best buy...we will see about that in the future..CHRISTMAS right around the corner....on a good note, a young man there in Benton Harbor (JOE) is trying his best to help me...thanks Joe..see you tomarrow.....K.P.
Nick assisted me and he was helpful in every way. He knew what I needed. He even went digging through the back and found the iPad I was looking for.
The employees are real nice, they help me find the item I was looking for.
KT in the camera department did an AWESOME job of helping me select a lens for my camera! He was both knowledgeable with cameras and the product selection on your site to find the perfect one and save me money! Thanks!
I visited the Benton Harbor store today to purchase a new television.I knew what I wanted when I arrived,50 inch Sharp flatscreenAustin Maynor waited on meHe was very knowledgeable and courteousThank you, AustinFive starsMarie Arend
Its an ok store. Kind of lacking in the technology department, considering this IS a store focused around technology and electronics. Watch out for dodgy sales associates; I was looking for a Wifi adapter and one guy started asking me overly-complicated questions that arent even that important and tried to persuade me into buying something thats much more expensive.
Alex at the Geek Squad Desk was extremely helpful. Glad to have worked with him.
Utterly incompetent and often dishonest, listing perks of preordering through them that turn out to be lies. There is no reason you should ever buy movies or videogames from BBY if you have any other option.
Geek Squad was really helpful and I like there costumer service, but the store is not as big as other chains so the product selections are very slim. I suggest calling the store to see if they have your product before going there to shop.
I had to pick up my laptop. It had been sent out for repairs. It didnt take long to be repaired.
Nice. It was a great greeting at the door. All my questions were answered. KEEP UP the good 👍and BESTBUY.
Geek squad isnt very knowledgeable, Apple scheduled me an appointment here to have an iPhone 12 screen replaced, Bestbuy doesnt have the screen or the tools to replace this screen.
Customer service is great and they were fast on helping me with my TV I bought and had problems with. I do recommend getting a warranty though for any electronics from there though
Great customer service
They dont honor any of Samsungs agreements for new phones. They also lie about the prices that they will give on trade-in phones. Avoid this store at all costs
Special odered a refrigerator for a under construction house that I was redoing and couldnt live in for the summer and when i did get in the house my refrigerator didnt cool called best buy and they told me they cant do anything because my 17 days are way over due 17 days really i didnt have electric for 2 months and bought a bran new refrigerator but i had to get someone else out to drill holes and repipe it because it was layed on its back and pugged my pipes in it Ill never special order a refrigerator from best buy again this was ridiculousvery unsatisfied with the service
Very nice place! Staff is friendly and very helpful. We have bought several items over the years here and our experience has always been great!
Jason in the mobile phone area has been an incredible asset to me and my family of r repeated occasions. He is truly as treasured jewel for this store!
They were very helpful about TVs and explaining how they work. Did not buy anything but will return when ready to buy.
They had what we needed.. they had things that we didnt need but bought anyways. Always a friendly and helpful staff! :)
I asked for an ethernet cable and they directed me to them effortlessly.
Great experience buying a GoPro Karma set. SR was a great help in making sure I got everything included in the online deal I was looking at.
Good samsung smart fridge
You can find anything you want here for electronics. My beef is that the farm out some installation which isnt very convenient. In addition to that, they know all there is to know about Samsung phones but almost nothing about the Google Pixel. I was warned about this (as they get a good bonus for selling Samsung products), but was very disappointed to find out it was actually true. I left hearing tons about a phone that, after I had previously researched it, I wasnt interested in. But I knew nothing more than when I walked in about the Google Pixel. Very discouraging experience.
Very helpful. Was assisted with a screen protector being put on by one of the team members and he done a really great job with putting it on and not leaving bubbles under it.
Had to track down an employee which took 10 minutes
Friendly atmosphere. Store is always very clean and organized. Wished they still stocked musical instrument supplies.
Helpful staff. Knowledgeable about large appliances. Nice to have an extended warranty option. Successful purchase at this best buy.
I come here all the time even if im not buying anything. Im an electronic person so I like looking at the big TVs and any computer or tablet. The store was leaking a couple weeks ago but I think they have fixed that problem.
Staff is good, products is good as well but they do have covered limited stock of headset. Price comparison with other website are matched and give you beat deal.
I walked in the and I was in the for a half hour and not one sales associate offered me any assistant! And one of the sales associate smelled really bad
Great customer service. Employees answered my questions and was honest when they couldnt.
Service was great. They didnt have what I needed but the Associate directed me to a couple other local stores and was able to get what I needed.
Found exactly what I was looking for. Great electronics and entertainment systems store, plus more besides!
I like the atmosphere and the customer service is great. Everyone was so helpful and informative, something you seldom see in business anymore
Came in to buy a new camera case. Not as much of a selection as I had hoped for, but I was able to find something and check out quickly.
Excellent staff! Were very friendly and helpful.
Easy off/on I94. Heavy rainstorm outside but the staff was friendly so my brief time spent in the store was pleasant. Store is neat and well organized.
Its like the electronics section of Walmart, but more expensive. Im not sure how this business still hasnt gone under. They have high-quality merchandise at high prices.
Called the store, waited 15+ minutes to speak to a human and, having been unsuccessful, I hung up and drove to Walmart. If you dont care enough about your customers to answer your phone, I wont be one.
Eh..expensive. they push too much on you. Sometimes I just want to be left alone to shop, not asked have you found everything today alright?, or let me tell you about blah blah blah... Dont care, makes want to shop elsewhere.
Terrible experience with the auto tech guy here at Benton harbor. Insulting and rude, completely messed up our install and made us go to Ford to fix it. Stay away.
Clean store with plenty of in stocks items. Geek Squad and Customer Service were very helpful.
Ordered the item online. They had it ready in less than an hour. When I arrived I was pointed in the right direction. Very helpful.
Went in for a simple iPad battery replacement. They wanted to sell me a new tablet and refused to take the iPad and ship it to Apple.
They let go all of their staff and now you have to wait in a spot just to get help and have little to no stock.
Geek squad was great. They fixed my computer in under 30 minutes. Very, very, very satisfied.
I like Best Buy. Great selection and staff is very helpful if you have questions
Extremely helpful staff! Keep up the good work.
The reason I gave this store 5 stars and am willing to drive over 100 miles to this location specifically is simple, his name is Kory!
Excellent service. Very personable. I was helped right away. There person helping me was very knowledgeable and asked others when not knowing an answer for me.
Limited sales personnel due to holiday schedules. Those available are knowledgeable and helpful. Lots of uhd TVs on the floor with good prices.
Very helpful staff, had an issue with a product a purchased as they replaced it as promised without any issues. Nice to have face to face service.
Not very knowledgable. We have been recommended too many times the wrong product for things and unless you can get a hold of the geek squad the general staff there has no idea.
Okay pricing but takes to long better to shop online its quicker and you dont have to wait for someone to find what you want.
Good service, friendly workers, convenient that they can take care of the apple product needs without going so far away
Good value for money
Don’t really like coming here. Annoying service people and although there are about 2 customer reps per customer you can never just go in and out quickly.
It was alright, although I feel like customer service should always be friendly regardless of how busy they are.
Love this store!!!!! I go in, get to see the products, sometimes play with them, then i go home and order online MUCH cheaper
Friendly workers! The man that helped me was very informative and helpful but NOT PUSHY. I was impressed with this store.
Total reviews rating 4.1
199 Reviews for Best Buy 2023:
Review №1
2021-09-27This doesnt feel like the best of buys Ive visited. Low lighting. Decent computers and video games. Appliances sure. But barely a photography and camera section. Older gear and missing stock. So yeah...... Staff was friendly at least and did check in me while I walked around.My biggest concern is how I came in and drove right into this massive pot hole in the entry way of the lot. This needs a cone at least, or some kind of filler in it (theres a home depot across the street a couple bags of dirt till something permanent come on?). Im hoping for no long term damage. But thats just not good to have in you main entryway.
Review №2
2022-03-06We purchased new phones & changed mobile service at your this store. We were helped by Josh. He took the time to not only explain the differences between each carriers plans but also assisted with setting up the new phones. He was not only helpful but extremely pleasant and professional.
Review №3
2022-04-14I got a new laptop, so Geek Squad transfered info from great old one to the new one. Had some minor issues, but all is good and Im all set!!! Thanks Geek Squad!!! Always able to take care of any/all issues I may have.
Review №4
2022-05-10Come to this Best Buy on Monday May 9th to buy 2 Fire Stick. No Hello no help at all. So I left and a young at the door says thanks for shopping. I said thanks for not helping a customer that wanted to buy something and I left.
Review №5
2022-06-02May not be the liveliest location but everyone is very helpful, kind and knowledgeable. I have purchased several items since moving to the area ranging from a cell phone to a fridge with a smart hub.
Review №6
2022-01-16I ordered a new phone case online, and they sent the wrong case. So when I got there to pickit up, and it did not fit it was a lil upset, but the nice lady behind the counter said no worries, I will assist you. She pulled up every case they had to fit my phone, asked me to wait at the counter and she brought them all over to the counter for me to try😊. GREAT CUSTOMER SERVICE and with a SMILE
Review №7
2022-04-27Pur hased a Lenovo Yoga 6 13.3 2 in 1 it was atleast $139 cheaper than anywhere else and has a sufficient amount of ram for what I do with it. And it even has a Ryzen 5 5500u and can game its little butt off. We also purchased an iPad for my wife and she loves it! The staff at this location is very knowledgeable and I love how they are like the only retailer left where the associates approach you and can answer all your questions
Review №8
2022-04-15I did not have the item I needed but there was a guy who really took time to help me out. Good service.not a lot of stuff to sell
Review №9
2022-06-06I stood in the checkout line for 20 minutes because customer service desk was the checkout line and there was one person working. When I finally got to the checkout I was going to purchase a boost Mobile card to put minutes on my phone but I couldnt use my gift card for Best buy to purchase it. I walked out with nothing. I still have a $30 gift card that I cant use because I cant find anything that I want to buy, but they still have my money.
Review №10
2022-07-02Great food, friendly staff. What more can you ask for.