Best Western River Terrace in Cheboygan


4.3 (199 comments)

Review β„–1


Room is decent, looks like it was recently updated some. Bathroom could be updated a little better. Sink doesnt drain at all, and shower body wash doesnt dispense. View is great! (Right on the river!) Check-in was smooth and easy, and recommended some nice local places to grab dinner. Hot breakfast is a nice change from other hotels recently. Id come back again, really only hotel in the city, but could use some updates.

Review β„–2


The staff was all super friendly! I traveled for work and stayed an extra night because of a snowstorm; one of the staff members was nice enough to brush the several inches of snow off of my car that had accumulated overnight. The rooms were clean and the bed was comfy. The pool area looked clean; I did not use the pool but the hot tub was really nice. There was a nice little breakfast area with a nice assortment of breakfast items. But again, the staff! Every single person I encountered -whether a maintenance worker, a housekeeper, or a front desk worker- greeted me with a sincere smile and a warm hello. I would definitely stay here again!

Review β„–3


Staff was wonderful, room view and location were perfect. But the room was not very clean and smelled deeply of smoke and perfume to mask it. The smoke/perfume was bad enough to set off my very rare allergies.Would be the perfect place if they clean up best better.

Review β„–4


Check in was quick and easy. Front desk was very accommodating. Stopped by with no reservation and was given a 1st floor river front room (113) at a great price. Room was clean and very nice, with a great view of the river on the patio and back window. Small fridge, microwave (didnt work πŸ˜’), and coffee maker with coffee. CLEAN bathroom! Only hit would be an odd scratch behind chair next to bed and the towel rack is very loose, as well as miceowave not working (Im sure they would have replace if Id have asked). I havent seen every room, but I think youve got very unreal expectations if you give this place a bad review.

Review β„–5


No clean up during the day. Very unwelcoming for hockey teams. At a tournament where we were made to stay here, but we’re not accommodating -no sticks, no where to hang out, nothing to do. Can’t leave sticks in the car when it’s this cold outside. Would not want to come back. No elevators. No towels in pool area. They were only full this weekend because of the two hockey teams made to stay here, but didn’t seem to want us here.

Review β„–6


The parking lot was tight for the big truck we had but we got it in with a 12 point turn.. the room was great and it was quiet for a nice night as I sat on the back porch watching the river in the back. Peacefull end to a day and fell asleep fast on the Comfy was great and the staff is friendly.

Review β„–7


Clean room. Beautiful waterway view. We will definitely stay here again

Review β„–8


Outside on ground 3 big piles of dirty towels in front of building Christmas tree also laying on towels. No pool towels available in pool area. Hot tub was dirty. Pool area lighting was dark and lights were flickering in pool and over the pool. See way better Best Westerns elsewhere. Very sad.

Review β„–9


Very friendly and accomodating staff. Rooms were clean and comfortable. Great view of river with balcony. We trailered a boat with us and were able to dock it along the seawall without issue. We were able to park our trailer in the adjoining lot. Breakfast was hot and plentiful. Very satisfied.

Review β„–10


Arrived at 2:00 asking if we could checkin an hour early. Front desk girl refused to check if our room was available and insisted that check in is at 3:00. We have a meeting at 3:00 and was just hoping to drop our things before. Nope, no exceptions. Poor customer service.

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