Delivery
Yes
BETTENBAKER AUTOMOTIVE GROUP in Muskegon
Categories
Location on the map
Muskegon, Muskegon County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Comments (185)
From husband Mark: I worked with Zachariah Bogue to purchase a truck in January of 2021. I saw one I liked and was set to buy it, then tried a couple more and changed my mind. Thats where he was exceptionally helpful for me to get what I wanted. After a couple of days we found the right one at a dealership in Wisconsin and soon after that I was driving my 2021 GMC Canyon Denali.
We purchased a new 2019 Honda CR-V Gage was the salesman,and a good one.
Let me the first to congratulate Betten on Henry St. for there growth in getting larger, in fact now there so big, that I made an appointment for an oil change for 8:30 am, they had me wait until 9:30am, in waiting room, never gave me an update why my appointment time had passed, my truck was still sitting in the area where I came in. No oil change was done, so I told them I was leaving. Congrats Betten you did a great job in customer service. So continue your great job.
Be very careful here.I went a used car event. Long story short, I picked out a Honda civic I liked. They took over an hour getting me the numbers etc. There was no price/sticker on the car. During this time I did my own research with the VIN and found comparable models etc. I figured the cost should be 21-24k or less as the vehicle smelled poor and had a few little dings.They came back to me and had a paper ready for me to sign after they broke down the monthly payments. They conviently zipped thru it focusing only on the monthly payment and asked me to sign to agree to terms. Thankfully I was attentive and asked because they listed the cost of the civic as 41k!!!!They had the gall to ask how far off are the numbers and what they could do to make it work.It definitely could have been just a mistake, but buyer beware!!
Took my vehicle in for a recall on the airbag and when I got it back the radio wasnt working. Took it back 2x to get checked out and the end result was I have to replace the radio but they are covering the labor. Not happy.
H.O.L.Y... cow. We bought our first Cadillac, an Escalade. Got our first service done at Betten. Super polite, super easy to deal with... and after they have me back the keys I noticed my car was dripping. Apparently they have me a gun car wash when they were doing. Never had that before! Totally blown away. Thanks Betten !!
Hoda service department very good to e excellent!
Love this place. Our salesperson, Dave, goes the extra mile to help us find our dream truck. Hes friendly but not pushy. He listens but does not make a barrage of calls and texts. Try Dave at Better Baker Chevrolet.
My good friend Joe a service writer always takes good care of what he can control an gets 5 stars but GM and part needed to keep my truck on the road gets a big fat minus 5 stars on DPF a exhaust issue under warranty with NO PARTS AVAILABLE, NATIONAL BACKORDERED BY GM to fix my new 2020 Duramax diesel with 7k miles ...
Hunter is an amazing salesman. Hes friendly and knows his cars. The best part is that he helped us get out of a bad deal and put us into an amazing one!
Very Few vehicles offered To persons with Bad Credit.They will work with you. But , They Dont want to.Numerous of Text messages back & forth promising Me something.But , when They found A Finance Company.They wanted way over what is advertised over the Radio & T.V. airways as a Larger Down payment$$$$Which is Difficult for Me or others to come up withAnd with the 3 vehicles they offeredA 2009 Toyota Camry.A 2010 Buick EnvoyA 2016 Kia Sedona🌟I couldnt make my own decisions on what I was looking atThe Finance Company makes your decision on what you possibly could afford🌟But , Listening to My Father years agoIf the Used Car salesman has his lips moving Hes probably Lying to YouNot too Happy with my ExperienceShopping elsewhere
The Service Department is fantastic and Spencer was knowledgeable and wonderful to work with. They squeezed me in last minute for a massive oil leak and were able to quickly diagnose and repair the problem that was caused by a previous mechanic from another shop installing a used oil filter and used o-rings. Luckily it was nothing major, but I will be bringing my Kia to them for everything from now on.
They have done work on my car in the past when I hit a deer and I was very impressed with them! I have suggested them to many friends and they have all been very happy with their service. The staff is very helpful and friendly. I will always come back to them when I need any work done!
$15 to remove a screw from a tire...Really???
The two people I interacted with were very friendly. There was a playroom to keep my three-year-old daughter entertained while we waited for service and there were small snacks and drinks provided. Overall, this was a pleasant service experience.
I got tires put on. The technician was very thorough. He exceeded all my needs... Kudos to The Staff at Betten Honda. Great job 👍
Service was excellent. My sales rep was Brock. Extremely knowledgeable about the vehicle. I highly recommend the dealership.
After taking my car to get oil change, the car wash was terrible and they dont even vacuum inside the car. Not happy with that kind of service especially when that is where I purchased my car. Only some associates are nice regardless of who is tending to you other workers should be just as attentive to any customer they just stare at us like we are nobodys. Top it off they send adds and offers and dont even keep their word just a bunch of bogus offers. Maybe I should look elsewhere for my future car. I am looking. But good luck to those who do. Looking for better offers who stand by their offers.
These guys are there greatest! Great purchase experience (two years ago) and impressive service at the service department - these guys make me seriously consider just staying with Honda and not even shopping around for my next car.I own a Ridgeline 2017 and have been do pleased with it, cant wait to see what their much touted 2020 model refresh will do!
Car developed a loud tick 2nd day we owned it. Took it in to service, was ready next day. They completely rebuilt the top end.Couldnt be happier with betten. 4th car from them.My sales man Jason Chester was all over this. Not only got me a loaner, but even drove me to the repair facility .
I used to just service my car here but recently it broke down on me so I ended up trading it in for a new one. Betten Baker took great care of me and I am grateful. I love my new Hyundai
They are friendly and helpful until you inquire about issues with your vehicle. They are not honest about any problems there may be with your vehicle at time of purchase take it to a specialist or get a 10 point inspection before signing to be the owner
Never called back for fixing and replacing parts they promised....Id prefer taking my chances next time buying a car on a lawn.Absolutely disgusted by their lack of professionalism and honesty...Car dealers, am I right?$1200 in work and I bought my car 2 months ago and still needs more work.
Both my husband and I purchased our cars from Betten and found them pretty easy to work with. the man I personally test drove with was very patient with me because I came in looking for a replacement for a car that I had loved before totaling it. He was willing to work with my high list of specifications and offered suggestions were appropriate. The negotiations were very fair. Well both be back when the time comes for new cars.
Excellent service. Go above and beyond for customers. Paul G. was outstanding. Thank you to everyone from finance to sales for a great experience!
My husband purchased a truck and there is a lot wrong with it before purchase and after a promise to fix it for free. Now they want him to pay for it.
I purchased the car on the 15th of April nice elves lady was wonderful hey and one of the managers I guess work with me and got me some awesome deals not quite the price I wanted to get it for but it was decent so Im happy and Ive been back second time just to check if thats a girl flower because I felt like when people reach out to you if treat you like a human being I appreciate that thats God so thats saying I would recommend any and everyone to go there and talk to Jean Knoll for help he knows shes doing shes outgoing and play so go and get you a new car and be blessed
Leased two Silverados and a Equinox. Service was fantastic. They worked hard to fulfill my order and with a price that works. One of the trucks had a faulty seatbelt that went off for no reason. No one was hurt but after a slight struggle, they replaced the truck.
Betten Baker was hands down the best at customer service and overall quality. I was faced with an unexpected need for a car and Jordan (salesman) took care of all details. He and all involved went above and beyond for me as their customer and I will forever purchase mine and my familys cars with them. I would recommend them without hesitation.
Good selection of used cars
Looked all over Michigan for a great deal and Betten Baker Honda and Shane Watts had the best deal by far! Great experience with Shane, very personable and communicated everything with me every step of the way. No surprises he let me know everything up front. Worked with Adam on the paperwork end of things and was impressed by how painless it was! I highly recommend Shane Watts and Betten Baker Honda. Loving every second with my new car.
Brought my car in for its first check up and everything was fine... the service dept. is very Professional, courteous and fast.Very happy w their service....
Go hit up a used sales man named Dwayne he’ll work hard as hell to get you what you want and he won’t BS you on car sales like some other guys. He’s genuine and authentic and doesn’t try to sell what you don’t need.
Had body work done from an accident. Work seems ok but employees at counter less than friendly.
They did a very nice job taking care of my wifes car thank you
I never have good luck on the Chevy side. I love going to the Honda side. The service department over there is phenomenal. Cant say so for the Chevy side.
Friendly sales people & Friendly service department
Cant take responsibility when the mechanics do some thing wrong with your vehicle. They tell you that they do a repair to the vehicle and charge you and arm an a leg for something that they really didnt do or fix on the vehicle. I would never again take my car there for repairs.
I have always been treated as if I was some king as I am there. I miss my sales man though he left. His name was Matt. He is in coopervill now...
Always satisfied!! Great customer relations! 5 stars all the way!! Ty
Mark took great care of us!! Got a really nice car for our daughter. We will be back when its time to trade in our vehicles! Thanks Mark G!!!
They are fine as far as a dealership goes. You have to realize dealerships are making $ hand over fist. Buy a 1 year old car from an owner and save big. 😁
Regular maintenance performed on 2012 Cadillac. Also received complementary car wash.
Tony remembered my name a year after I purchased my catr from him! Carrie always knows who I am as I walk in the door! Thats great service!
Miss Jeff in service, but Kelly always takes great care of me too. Glad she is there to help me after Jeff is gone.
Very friendly and informative
Not a bunch to say here either. The staff is friendly and I appreciate the time they took to try to fix my problem. They never found the issue, but service was good.
Got a good car at a fair price here. The salesman, Chris, went out of his way to make sure i was happy but was no pressure which was refreshing.
Jenna, in the service center, is super sweet and super helpful!
Luke helped us find the perfext car we needed. Made the process easy. The entire staff was friendly laid back and no pressure.
I arrived late in the afternoon before closing and was taken care of and made a appointment for my problem. Great service. Great service
I am new to the Muskegon area. I had passed Bettenbaker a few time in the last few weeks. I stop in and talked to Joe Giannetti. He toke good care of me from the start of my appointment to the end of my truck appointment on Friday. I knew that the truck needed a little more TLC before our hard winter starts to come.I delt with the Bettenbaker family out in Grandville Mi. Always happy with there service. Now that I have moved here to Muskegon Mi I know I can count on the Bettenbaker family to help me here.Iam pleased to say that I am extremely happy with the job that was done on my truck. Joe Giannetti thank you..And crew that worked on my truck 11/30/2018.Thank you !Ms Molly M Roelofs.
Their service department went beyond their responsibility and worked hard to resolve a problem with my car. Their awesome service is very much appreciated.
Cars were nice but, the sales people were to busy talking among themselves to help me. WTH !!!
Getting approved at Betten Baker went well & it didnt take all day like most dealerships. Malik was a great sales agent!
Staff went above and beyond to make my sons first car purchase a great experience.
They always take care of me and treat me like a friend
What ever you are trying to get Ken Norwood is your guy. Super helpful. All around great guy! I know him personally. Cant go wrong with him.
A brand new used car! Will is a wonder.
Best car service experience Ive ever had. Im going back next time for whatever I need.
Always friendly and on time. Comfortable waiting area with refreshments. They do their best to correct things the first time.
Didnt want a car wash, got one anyway. Had tires rotated, but they didnt recalibate the air pressure.
For a cadilac dealership you have to schlep water out of a driking foutain.not even going to waste my time posting anything else...just a waste of time....wont be nack....will drive to g.r. from now on.
The finest place in Michigan to purchase a car great friendly professional staff hook us up every time!
Been waiting for 2/1/2 hours just to get my tire fixed rediculous
Service was great. Service girl did everything right, even got us a rebate!
Great service. No pressure from sales associate.
Great place to deal with... go see Joe, tell him I sent you!!
It was an awesome visit at BettenBaker and a special thanks to Creighton Goins for all his help with the purchase of our new car 👏🙏😍🙌
They always take such good care of our vehicles, they are good people and helpful!
Loved it
Great place to get your vehicle fixed kind of high priced but worth it in the end
Great place to buy a new or pre owned car. And the service department does a great job
Very nice people that work there. If you are pursuing a vehicle just plan on being there a long while.
Amazing experience, the team is positive and work very hard to make sure youre happy. Love it!!!
They get u rite in, go over whatever issues u have, check it out, report what they find, fix it, and get u on ur way. Awesome job,
Julie Kitchen in service is helpful, knowledgeable, and a true professional.
Wanna feel pressured I to buying a car above your price range all for the engine to blow and them screw you out of even more money?....if not-stay away.
Parts department always top notch service. Great parts department very helpful and knowledgeable.
The parts department was very helpful and honest. Would recommend to anyone.
Very professional customer service, also auto service: the best!
They were very helpful.
Love this place have purchased 3 cars from them.
I love going to Betten Baker they take good care of their customers
Like my CRV..they take good care of me
Fast service with a smile.Clean.
Very impressed with their service department.
Friendly service provider and always helpful and the building is always clean
Great selectiin of used trucks. Friendly service
Great cars awesome sales manager and team
Beautiful places!Very clean, very friendly stuff.
Great place to lease or buy a automobiles. New or used friendly people
Great service family friendly waiting area very nice
Worst customer service ever
A long sranding car and truck dealership in Muskegon. Good deals are made here!!
Great people great service. Julie is the BEST!!!
Terrible service, every time, 4 years. I will never go back.
Great place alway very helpful great parts dept
Good honest people.
Great service! Great employees!
Great salesman offering fair prices
Good deals... friendly dealership.
Recall problem on vehicle taken care of quickly, nice
Always treated well in service and used cars.
Super cars.still love my 2015 equinox
Excellent service oil change
Service department worked quickly and well.
Service staff is always fantastic.
Great people! Check them out!
Salesmen will tell you whatever you want to hear just to get a sale
Good service center.
Not sure what to say..i know i wont buy another used vehicle there
They are the masters of scams. Quit talkers and they dont follow through on what they say.
Would recommend!! Always a good experience
Reliable dealership with a great selection.
Always good service for body work
Repairs done as requested
I said what I wanted and they delivered. Thank you Todd Robinson
Hudai service has caring employees!!!
Excellent Rob Jones was great
My MANS DAVE SILBERMAN# DISCOUNT DAVE# KEEPS ME MOVING ON # WHEELS#
Excellent customer service
Lloyd is a great guy to deal with.
Always enjoy my time here.
Not happy with place promises not kept and sold my wife a 🍋 lemon...
Great service with a smile!
Great people and great service
Prompt,professional,and pleasant environment.
Nice people they are friendly
As always friendly service
Friendly sales people
Great customer service
Clean friendly efficiency
On time and reasonable waiting time
Expensive, not so many deals
Nice place to purchase a car
Fast and friendly service
Fast
Will never go back.
Lots of new vehicles
Feels like you are in a piranha tank
Didnt find way I needed
Did not have what I was looking for.
Great place
Best Place in Town!!!
Huge building. Friendly staff
They suck
Staff was helpful.
Great experience!
Great
Excellent service
Pressure techniques. High prices.
Love that car dealer
Nice people!
Fast and courteous.
Awesome service
Cheap used cars
Poor people to work with
Great Service
Friendly service
Friendly service
Oil change
Quick service
Nice dealership
In and out quickly
Awesome place
Ok
Great guys
Ok
Cheaters
Eh
Fair
Car shopping 👍🏽
Auto safe
Very friendly and good service
Total reviews rating 4.2
185 Reviews for BETTENBAKER AUTOMOTIVE GROUP 2023:
Review №1
2022-05-24Be careful of the loan team wrapping you up into a “required” extended warranty and GAP insurance.I would recommend the gap insurance to anybody but it is optional no matter what they say.Be sure to look over the electronically signed documents. Don’t let them rush you.If you have any supplier or employee discounts from GM be sure they take it off the price of the car. They used mine to cover their own expenses for securing my loan. If they were more transparent on this issue maybe I would trust whatever this reason for stealing over $1000 from me was but excuse me I don’t.If you have a problem don’t even bother getting in touch with Ben the General Manager. This guys attitude matches his image. He is cocky and full of excuses.
Review №2
2022-05-25Loving it! It drives like a Cadillac only much faster.
Review №3
2022-02-23Great dealership. Jon Reese is great in sales. Joe and Leslie can really close. The service department takes great care of your car. Highly recommended.
Review №4
2022-07-02I love the place to get your car fixed but lately theyve been short-handed and you have to wait a whole month and a half to get your car fixed
Review №5
2020-02-25Everyone is very friendly here. I have now purchased three Hondas, one used and two new. There have a good service department and great salesmen. I stop in every so often and get a free carwash.
Review №6
2022-03-04Professional service was in and out at a reasonable amount of time I always take my Honda to Benton Baker Muskegon
Review №7
2019-08-10We ended up getting a 2009 Pontiac. I love it. The person who took care of us was knowledgeable and friendly. He took good care of us and we didnt have to do anything except pick out the best car for us.
Review №8
2022-03-03Great service some faster than was told and free car wash!!
Review №9
2021-09-18Had service done. Easy drop off. They still havent fixed the problem. Washed my car for free. Bathrooms and waiting area have always been clean, but can be very busy.
Review №10
2021-12-08Ive heard too much about Bettens business dealings with car buyers and it seems they dont up-hold promises they give after you sign on the dotted line, people feel theyve been cheated after the fact..BETTEN is more money inclined versus customer satisfaction...