Big Valley Ford
Address: 3282 Auto Center Cir, Stockton, CA 95212, United States
Phone: +1 800-871-8112
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Oil change, Repair services,
Payments: Debit cards, NFC mobile payments, Credit cards,
Phone: +1 800-871-8112
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Oil change, Repair services,
Payments: Debit cards, NFC mobile payments, Credit cards,
Category: Ford dealer, Auto broker, Car dealer, Car finance and loan company, Electric vehicle charging station, Truck dealer, Used car dealer, Used truck dealer
Rating: 4.3
Site: https://bigvalleyford.biz/
Worktime:
Rating: 4.3
Site: https://bigvalleyford.biz/
Worktime:
| Day | Time |
|---|---|
| Monday | 8:30 AM–9 PM |
| Tuesday | 8:30 AM–9 PM |
| Wednesday | 8:30 AM–9 PM |
| Thursday | 8:30 AM–9 PM |
| Friday | 8:30 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 9 AM–9 PM |
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Name: B**** H****
Date: 2024-06-19 16:15:43
Rating: 5
Comment: Dan the car man was awesome with helping us find the right vehicle. And Juan came in clutch with financing and getting us into our new Explorer Timberline. 10/10 highly recommend!
Name: N******** G*****
Date: 2024-05-24 15:24:37
Rating: 5
Comment: Big Valley Ford, was GREAT! 😊 customer service was GREAT. Made the process easy and fast. This is my second truck I bought from them. Angelo Chavez and his assistant Leah, was great as well. If u need a truck ask for them both they are GREAT people. Thank u ☺️ Ford I will come back again. My husband love his Father’s Day gift 🎁☺️
Name: K***** W********
Date: 2024-03-25 23:14:53
Rating: 5
Comment: Totally transparent, great communication, took a deposit to hold my truck and kept their word that it would be available with that hold, happy people, no pressure at all, well informed…..worth the drive
Name: k***** c*****
Date: 2023-10-11 16:36:01
Rating: 5
Comment: On October 4th I bought my new car and I absolutely love it. Erin was absolutely amazing he was on his game on getting everything handled and done !!! I will continue going through Big Valley Ford to buy my vehicles. We have been going through Big Valley Ford for 25 years or so now. My mom buys all her vehicles there.
Name: c*** b******
Date: 2023-07-12 15:44:27
Rating: 5
Comment: Had the best experience buying are new truck!! Thank you to Ron Permento and the rest of the ford staff for making our experience the best ever!!
Name: M*** L*
Date: 2023-07-03 23:35:19
Rating: 5
Comment: Big Shout out to Steve and the team for finding me the truck I’ve been looking for.Robert, you deserve a reward. This son of a gun had me sign and complete the sale without even sitting in the truck. I continue to shake my head in disbelief. Just goes to show you the amount of trust I put into this outfit. Prior to my arrival the whole team had everything set up and ready to go, to make this an easy, smooth and convenient experience. I may have spent a total of 30 minutes finalizing the deal to sitting in my new rocket ship controlled truck. I’m absolutely blown away and couldn’t be happier. Huge thanks to Big Valley Ford.
Name: J***** M****
Date: 2023-06-26 02:01:48
Rating: 5
Comment: Thank you Big Valley Ford,I had a great experience with Earl and Ryan.I appreciate you all.1- I filled application online2- Earl Call me next day I told him what I am looking for.3- help me chose the truck which it was in transit. I reserved it.4- he called me week later truck is ready for pickup.5- went to the dealership, and within 90 minutes .All paperwork completed .Got the key and left.Thank you again
Name: R**** H*****
Date: 2023-04-05 18:49:10
Rating: 5
Comment: These guys are amazing!!Purchased my fist Ford vehicle couldn’t be any happier. The sales team made the whole process smooth and took care of me like family. Definitely recommend them for your next purchase. Ask for Rony.
Name: M******** L*****
Date: 2023-03-30 16:01:54
Rating: 5
Comment: Great customer service went in just to see and came out with a new truck! Amazing service !
Name: A****** H*****
Date: 2023-01-30 20:18:11
Rating: 5
Comment: I had an amazing experience purchasing my new 2018 mustang GT, special thanks to Luis Rubio for helping me along the way. Much appreciated!!
Name: E*******
Date: 2023-01-27 20:39:37
Rating: 1
Comment: Terrible ServiceEver since I got my car here, I’ve taken it there to get its services done. Technician told me that my front tire had a bubble. But never told me that the front tire was a wrong size. It was the same way in the back tires. Now, I’ve never changed the tires since I got my car. So basically they sold me a car with different tires sizes and your technicians never told me about it. This just shows that your technicians aren’t doing their job right. Came to get this all situated and basically gave me no answer. Won’t be coming back!!
Name: S******* 4*
Date: 2022-10-01 20:47:09
Rating: 1
Comment: Tried calling to set up an appointment but no one answers and I even left a voicemail. No follow up from them. Checked their website and they said they are open on Saturdays for our convenience but we got there they werent open. The information they provide on the website is not accurate and they need to get that fixed before customers come in to waste their time, energy, and gas to go to their center. They dont even provide appointments to be made online and your only option is to call. This trip was totally a waste of my time and effort.
Name: J******* R* T********
Date: 2022-08-01 23:20:29
Rating: 1
Comment: The service department lies! If you have to take your car here, take video and pics inside and out. As they will LIE if they break something in your car! The installation advisor F.C. lied to me about the “trim” being missing. First off the piece is NOT a trim it’s a tray for the insert. The lie was that it was NOT missing when I took my car in. It was either broken by them or they misplaced it while installing the 3rd row seat belts, near where this tray in located! So frustrated! I was also quoted one price over the phone and charged a much higher price when I paid. Had I told them who it was that quoted me the first time, it wouldn’t have mattered. Either I paid what they quoted me the second time or they wouldn’t do the work. I can’t stand dealing with dishonest mechanics. You think a dealership would be better buy it’s NOT! First pic is of the missing tray (3rd row passenger side) they they either broker or lost while installing the 3rd row seat belts. The second pic is of the intact tray (3rd row driver side) GO else where, find an HONEST dealership! One that values it customers and wants repeat happy customers.
Name: L****** M*******
Date: 2022-01-09 02:01:23
Rating: 5
Comment: Service so far has been a struggle, we will update as we go along. The test drive and vehicle were excellent.
Name: B****** B****
Date: 2021-05-24 17:16:15
Rating: 5
Comment: Great friendly supported me with what I wanted to buy Gary made sure I knew what every button and knob did before I pulled out of lot with my new vehicle.
Name: f*** s
Date: 2020-06-01 21:42:35
Rating: 3
Comment: I usually enjoy my experience at this Ford dealership. We got my 2017 Ford Fusion here. Their service is always 5 stars. However, I recently went in for an oil change which usually comes with multi point inspection and tire rotation.I arrive home and notice that my front right tire (which is a diff brand from the rest of my tires) has not changed. Granted I did have a flat tire over a year and a half ago, but the last time I got my oil change, the Ford employee asked if they wanted me to rotate the other 3 and leave the front right alone (I said yes because I understood the tire was newer). This time, they did not ask. I’m not sure if they rotated my tires at all or just the 3. They made no note in the report.The “comments” also said “placed new service due sticker” but there is no sticker on my car windshield so now I do not know when to go in for the next service or at what miles. I’ll have to estimate around 5-7k but it really is an inconvenience.
Name: p**** t*****
Date: 2020-04-26 15:30:11
Rating: 5
Comment: Really friendly staff and are always very understanding and open to help in anyway they can. As a former employee and customer I can honestly say best place to look for a new car
Name: J******* G****
Date: 2020-01-24 06:06:03
Rating: 5
Comment: Had an issue with my 2019 F250 engine after only 30k miles but they were very good about getting a serious issue handled without delay. They were Very professional and couldn’t be happier with my experience. Thanks Leslie!
Name: L**** M* S****
Date: 2019-08-18 02:52:02
Rating: 5
Comment: Izzy Santos makes the car buying experience simple and hassle free. Always listens to my concerns and needs, and has always exceeded my expectations.This had made me a reoccurring client. I will gladly refer him to potential customers for a long time to come.Thank you to Izzy and the BVFL Family.
Name: G******** G****
Date: 2019-03-04 04:14:01
Rating: 5
Comment: Thanks to the salesman Fred Gates, and the rest of the staff, I had a great buying experience. No pressure to buy anything I didn’t need. I got the truck I wanted at the price I wanted. Thanks Big Valley Ford Lincoln
Name: J** S**** S*
Date: 2018-07-19 20:03:21
Rating: 5
Comment: BVF is by far the VERY BEST Ford dealership on CA. I have been working with Steve, Darlene, and Doug in commercial fleet sales for many years. You just wont find better people. My youngest daughter Jane seen in the picture with me in front of our latest truck purchase told Steve today that she is going to come and buy a truck from him when she turns 16.
Name: J* C*****
Date: 2017-11-23 05:15:00
Rating: 5
Comment: 8/8/16I am an educator that had a positive experience with Big Valley Ford/Lincoln. While I mostly rate the whole experience a close 5, I am giving a 4 star review as there were a few things that took place that gave me the sense that I was in a financial caste system.The original car that I wanted was just a little out of my reach because I wouldnt give them a down payment, even though I made it clear what my terms and conditions were from the beginning due to pre-approved financing before my arrival. So the compromise is that I took my second choice, which of course I absolutely adore, so there was no room to lose out in that situation other than the dealership running my credit under Lincoln and Big Valley when I already was approved via Capital One.OK...Fine!It is a great 2015 MKZ/ or Lincoln Zephyr. The color was not initially my first choice but I like it. While I preferred the panoramic moon roof, I work with kids and the idea of someone or something shattering my glass roof made me sweat bullets. So my demure and unassuming moonroof is the perfect compromise.Speaking of compromise, Alejandro was my salesman and he did a great job in helping me recognize that it was a compatible car with everything I wanted. I had test driven many cars in the last few months: Honda, Hyundai, Dodge Charger, Acura, Cadillac. I had several Mkx and Mkz models saved in my search. While I originally wanted a hybrid, the 2.4 liter engine just didnt have enough horsepower for me and the responsiveness of the engine is not what I wanted. Sure it was great, but it felt like its teeth were chiseled down.Since I had driven a Charger that was minimum 300hp, I knew I needed some kind of strength under the hood or I would have buyers remorse. Alejandro helped me to see that this MKZ actually satisfied everything I wanted in a car, save a 8 cylinder HEMI. HA! Knowing the HEMI would probably help me earn my first speeding ticket, This MKZ managed to be the ultimate compromise without giving up so much that I walk away feeling unfulfilled with my choice. The MKZ strikes a balance between nimble strength and elegant styling.The car has a 3.7 liter engine, has a comfortable interior and all of the technology necessary to make my car driving experience worth the monthly payments. My cellphone links to the entertainment system. I got 3 months of Satellite radio, and the dealer washed the car and changed the oil.I separate my experience with the salesman from the overall corporate umbrella of Ford. The powers that be ran my credit more than I authorized, opted not to tint my windows, you know, to keep the heat out in this vicious Stockton/Central Valley climate. However, Alejandro came to my job to get my car to give it and oil change and car wash and left his own car for me to make it to the dealership. So while I give the whole experience only 4 stars, Alejandro Alex Lopez gets 5 stars for great customer service, support and attentiveness to details.I absolutely recommend Big Valley. But maybe go on the weekend and bring some suspicious and picky relatives and friends with you. I was silly enough to go at night after work.LOL!Everything worked out fine and I am happy overall. I am simply including the not so pretty details so that you have more information in which to make an informed decision.Edit/Update 11/22/17The best part of the experience has been Jacqueline Alfiche, the concierge extraordinaire. No matter how big or small any issue has been, Ms. Alfiches approach has been supportive, informative and courteous while being the very definition of professional. So anytime I think I see anything that may not be right, Alfiche gets the job handled with grace and integrity. If there is anything wrong, my pre-certified warranty covers it, and 99% with a rental that is part of the deal. Its been nearly 18 months and I can now sincerely say how happy I am with the whole package that is Big Valley Ford.
Name: F*** B*******
Date: 2017-08-31 15:01:14
Rating: 1
Comment: I purchased a 2016 Ford Fusion Titanium from Big Valley Ford, on Thursday, May 4, 2017. This vehicle was a dealer car (never sold, never registered) with very low miles. My experience with this dealership was like two sides of the same coin.My presale dealings with Big Valley was excellent. Jason and Geoff from the Internet Sales Department were great. They were polite, attentive, and responsive.This changed during my purchase of the car and after the sale was completed. I drove from Apple Valley, CA to Big Valley Ford in Stockton, CA, a journey of over 370 miles each way, to purchase this vehicle. The day before my drive, Geoff emailed me to ask what time I would be there, so he could have the car “ready for me”.When I arrived, the car was far from ready. It was filthy. The car has a white leather interior - there was dried ketchup or BBQ sauce on the passengers front seat. I was able to clean it off with a good leather cleaner. The car was packed in between two other cars, and the salesman who had been driving the car was still getting his stuff out of the car. I inspected the car as best I could, and then was herded off to the sales room floor by Geoff, while the car was detailed for delivery.Turns out that during my inspection I missed where the passenger’s side rear tire and wheel had impacted a curb more than once. While the wheel damage was troubling, the tire’s sidewall has missing chunks of rubber, and has a fairly substantial crack in it. This situation really concerned me because Geoff knew I had my six-year old daughter with me. Why would a dealer sell a car with tire damage?When you complete the paperwork for your purchase, Big Valley makes you sign a paper that says you will work with them to resolve any issues. This being said, I called Geoff and Jason about the wheel and tire issue approximately 24 hours (Friday) after I purchased the car. I never received a call back from them. On Sunday, May 7, 2017 - 3 days after my purchase of the vehicle, I sent Geoff and Jason an extensive email with pictures of the wheel and tire in question. I was ignored. On 05/17/2017 at 12:17pm I called Jesus, the Sales Manager to discuss this issue. It is now 05/22/2017 and I have still not received a call, or email from Geoff, Jason, or Jesus.Spoke with Steve Kubitz, the Big Valley Ford Lincoln General Manager on 05/24/2017. He apologized for the miscommunications and issues I had with the tire and wheel, and for the condition of the car when I arrived at the dealer. I was paid for a new tire very quickly.MORE HIDDEN DAMAGE!! On June 12, 2017, I was cleaning the car and found a huge hole in the carpet on the drivers’ side. It was hidden under the floor mat. It is now Aug 31, 2017, I’ve spoken to and emailed Geoff to get this issue resolved, with no results. Even the service manager at my local Ford dealer has called them multiple times and we are ignored.It is in your best interest not to buy a car from this dealership.
Name: I***** M******
Date: 2017-01-08 07:04:23
Rating: 5
Comment: Initially I was hoping to leave with a 250$ payment, and a 700 down payment, and I have no credit history. Although at first I was turned down . I was then accepted by a second bank for a 357$ payment and 2000 . Which I was fine with, I then when right when I was going to get called into finance, I was told that FORD accepted me to finance me and with 2000$ down my payments would be 250$!! Which is great and in my budget . Without the recommendation from Andrew and help I got from him initially I wouldnt havent even have came into the dealership so I recommend you guys use him as your sales rep 100% and all the help I got from Daniel since Andrew had family plans prior to me coming in . I give both Daniel & Andrew a 10/10, and recommend them both, also the manager Chuck is a really nice guy !. Thank you guys so much .
Name: S***** F*****
Date: 2024-06-29 15:41:01
Rating: 5
Comment: I recently had the pleasure of working with the team at Big Valley Ford in Stockton, California. From start to finish, they made my truck buying experience truly exceptional. Here’s why:Knowledgeable Staff: Gera, my salesperson, was incredibly knowledgeable. He patiently answered all my questions and helped me find the perfect vehicle.No Pressure: There was no pressure to buy. The team genuinely wanted to assist me in finding the right fit, even if it meant looking elsewhere.Friendly Service: Everyone I interacted with was friendly and professional. From Gera to Cristian, the entire team made me feel welcome.Efficient Process: The purchase process was smooth and efficient.Overall, Big Valley Ford exceeded my expectations. If you’re in the market for a new or used car, I highly recommend paying them a visit.