Delivery
Yes
BMW of Bloomfield Hills in Bloomfield Hills
Categories
Location on the map
Bloomfield Hills, Oakland County, Michigan, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Credit cards
Yes
Phone: +1 248-642-6565
Site: https://www.bmwbloomfieldhills.com/
Site: https://www.bmwbloomfieldhills.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Very pleasant experience with Brian he made car buying very easy and smooth. Drove over to an hour to do business at this dealership. All my paperwork was ready when I arrived was able to get a 2022 when other BMW dealerships told me no inventory. Highly satisfied and highly recommend Brian for your next BMW!
I just purchased a new M4 from this dealership with salesperson Brian Berg. He helped me through the entire process: from building the vehicle, getting it ordered, allocated, delivered, and financed, he helped me every bit of the way. Without Brian’s help, I would have never been able to get into this vehicle that has over 1 year of a wait list. Brian was a very stand up man that delivered on all of his promises. I would highly recommend requesting Brian as your salesperson. He will get you what you need in the most profession and timely manner. Thank you for all of your assistance in the process Brian!
I purchased a BMW X5, Gloria Medina assisted with my sale and she was amazing! She was very quick to respond and exceeded my expectations by making the sale of this vehicle very fast and smooth. She had all of my paperwork ready before I came in and the vehicle was clean and ready to go as soon as I finished signing my documents. She followed up daily until all of my needs were met and I would recommend working with Gloria! Her knowledge with the vehicles was helpful also!
Fantastic, professional experience here although I was unable to make a purchase.Worked with Brian Berg and placed an order for a 2022 BMW X4 M40i with a $2000 fully refundable deposit. For those who don’t know, allocations for that vehicle are tough to come by with the current market so the dealer did not have an allocation at the moment, but my deposit was to secure the vehicle once an allocation was to be available. The wait time explained to me was 6-8 weeks, and at worst 12 weeks.Roughly 1-2 weeks later, I decided to begin calling BWM dealerships around the area to figure out if they had an allocation immediately available as the sooner I had the car, the better. Luckily, I found a dealership who had one available. I ended up calling Brian back and he was professional and understanding about refunding my deposit.Outside of that, the experience leading up to deciding to place the deposit with Brian in the first place was great. The dealership is extremely clean, inviting and helpful. We were able to test drive and Brian walked us through the whole process. Overall pleasant experience and would highly recommend anyone considering a BMW to visit this dealership!
Overall the whole buying experience was very smooth. My sales rep Meghan was very professional and helpful! She helped make the entire purchase easy from start to finish! We ran into a hiccup with a title issue but the dealership was able to fix the problem as well as accommodate me for the mishap! I appreciate the whole team here and their new building is state of the art! I recommend that you come here if you’re looking for a great car from exceptional people!
Chloe was very informative, professional and attentive to my needs. Her down-to-earth personality and honesty was refreshing. Ive bought a lot of cars and cringed about interacting with a dealership but that has now all gone away. A breath of fresh air and I look forward to completing a purchase with her.
I had a very positive experience with Chloe at the dealership. She was extremely personable and knowledgeable, expertly answering all of my questions about different models. She was a huge help and I will definitely work with her again and refer her to anyone I know looking for a great car!
Bill Manson (sales) was awesome. My husband and I just recently bought a BMW from Bill. My husband was corresponding with Bill through email. Without a appointment popped into the dealership which happened to be Bills day off but he was there (lucky for me). Even though it was his day off he spend A-LOT of time with me and found us the prefect car. Bill even offered to drive to our home (over a hour away) on a Sunday so my husband could see it. After working with Bill we feel we have a lifelong friend and a BMW salesman. Thank you Bill for all your help.
Always have a great service experience when I work with Mike Hood. He’s honest, patient, and just a good guy. He always gets my vehicle in when it’s convenient for me as my schedule is a challenge. I would highly recommend this dealership and particularly Mike.
I had a great experience at Bloomfield purchasing my 2022 X5. Carmen Pizzo was very helpful and attentive. He replied to my query about the vehicle that I now own and was very good about walking me through the process and making it seamless and easygoing. The whole team at Bloomfield was very professional and nice. The facility is clean and spacious which makes for a great environment to return for service, etc. Overall, I’m very happy with my experience and love my new car, all thanks to Carmen who helped make this happen.
This was my second purchase with Sabrina Rolle. I love Sabrina because she is so down to earth! Both of my purchases went quite smoothly! Of course, we ran into a slight delivery delay due to a COVID Entanglement (Sorry Jada ) (LOL). However, this was no fault of BMW of Bloomfield Hills or Sabrina! Sabrina has always treated me like family! Sabrinas personality and character is the BEST ! This is the reason I keep coming back! Last but not least Sabrina sold me a SEXY car (2022 430i xDrive Coupe). This car is the BOMB.COM! It is an eye stopper and talker! Now get you tail down to BMW of Bloomfield Hills and let Sabrina hook you up! You will not regret it!
Wow! What a great experience at BMW of Bloomfield Hills with Brian Berg! I recently moved to Michigan and brought my old BMW from California! Brian was able to take over my old lease and get me into a BMW X4 that I built online! The car is everything I wanted and more. It came ahead of schedule and I was given a very fair price. Brian is very professional, understanding, and truly a pleasure to work with! I will be getting all my future cars from him! A++
Audrey was super patient and helpful from day 1 and made the whole process very easy. Even with the chip shortage and supply chain issues, she was able to get me into my perfect vehicle right away. I am very happy with my experience and will definitely be visiting Audrey again for my next BMW lease!
I just bought out the lease on my BMW X5, working with Chloe Wisner. Chloe was amazing and explained all my options to me very clearly. She also set up the necessary appointments with her colleagues in the finance department and the service team. They all worked very efficiently together to provide me with an outstanding customer experience. Many thanks all!
I had the pleasure of working with Mr. Bill Manson of Bloomfield Hills, Michigan.Purchased a 6-series coupe with little effort on my end as Bill took care of most everything.Obviously, the product is hard to beat but I felt this unique car came with equaled service.Financing, attention to detail and finally delivering the product was effortless.I would not hesitate to send a friend or family member to Bill Manson. He’s a gem.
We had a great car buying experience with Carmen Pizzo. He made the buying process a breeze, he was extremely knowledgeable and really listened to us to give us exactly what we were looking for. A true class act. I recommend him to all of my friends in the market for a new car. There’s no one better! If you’re looking to buy a new vehicle definitely ask for Carmen.
EXCELLENT customer service!! From the moment we walked in after being at numerous other dealers, thinking about buying an X1 all the way to purchasing & leaving, was TOP NOTCH! We have NEVER received customer service like this at any other dealer. We will definitely highly recommend & most likely be back in a couple years to move up!
We were shopping for a new BMW, walked in to this amazing store. Meet with Brian Berg. What an amazing job he did. Got us a great deal on a amazing M440. The process was easy and quick. If you are in the market for a new BMW, please go see Brian he will take care of you like you are family.
My experience last month at Bloomfield Hills BMW was one of the most enjoyable ones ever. My salesman Richard was knowledgeable and answered all my questions, plus found the exact color combination I wanted. The entire transition was smooth and problem free.
Great experience in leasing a new BMW at this place. First of all, I was fortunate enough to work with Sabrina Rolle. Very knowledgeable about her vehicles, super professional, and extremely helpful. Every team member treated me well. I would highly recommend this establishment if you are looking for a BMW.
I had a wonderful experience purchasing my new X4 from Audrey at BMW in Bloomfield Hills. She was there every step of the way and answered all our questions without hesitation. Audrey went above and beyond to help us find the perfect vehicle. She is exceptional!!!
We have worked with a different BMW dealer for years but inventory happened to bring us to BMW of Bloomfield Hills. This was our first time purchasing from this location and we were so please with the customer service. Bill Manson was our salesman man, top notch service for sure! Traded in our wagon on a gorgeous M550i, we couldn’t be happier with the automobile and the customer service. Thanks again Bill!!
Came in last week looking for a vehicle for my wife. Meghan reached out via email and text, set me right up. Walked in and got me going right away. The whole experience was great, we felt very comfortable, not rushed or pressured in any way. Meghan helped us get the vehicle we wanted and stay within our budget. We would definitely recommend this dealership to anyone!
Tremendous customer service and an exceptional buying experience. Both Connor and Carmen made the process seamless - will highly recommend BMW of Bloomfield Hills to everyone and am grateful for the personal attention that clearly evidenced a commitment to customer satisfaction. Thrilled with my interaction.
Andy was great, answered all my questions and took care of everything for me. I had an appointment late on a Friday of a holiday weekend and he took the time to show me all the features on my new vehicle. Never felt rushed, the appointment was on time and everything went great.
I picked up a beautiful BMW 330i on Monday and was treated like a VIP with white glove treatment. Chloe Wisman was my Client Advisor and she just killed it. I am completely satisfied with the vehicle overall as well as the updates provided as I waiting for this car to be delivered. The dealership experience was awesome all around. Thanks for everything you do Chloe.
I wandered into the dealership just to look. I owned several BMW roadsters years ago and was curious about current offerings. I really didnt intend to buy a car. Chloe Wisner was my sales rep and was excellent about answering my questions and showing me what was available. Chloe also followed up appropriately (no pressure) as I was deciding. The purchase process was seamless and Chloe has continued to make herself and other dealer resources available. Really a good and painless experience.
Sabrina Rolle did a fantastic job from start to finish. She coordinated and ordered my car for me while I was literally on the other side of the world. Excellent customer service from start to finish. I highly recommend using Sabrina and the BMW Bloomfield Hills team for any future car buying needs.
Great service all around from Mike Hood and the team at BMW. Was checked in on time, provided generous waiting accommodations so I could work while I waited, and was promptly and proficiently explained the services to my car and future outlook for the same. Both myself and my vehicle were well taken care of and Ill be back for all of my BMW needs.
As I walked into BMW of Bloomfield Hills I knew I was in the right place to purchase my ultimate driving machine. Greeted by Carmen Pizzo, I felt assured that I had a Consultant who knew the product and understood my needs. Now the anticipation of waiting for my new vehicle to arrive. Excitment is an understatement! The professionalism, knowledge and care of the staff was beyond my expectations. I know Ill be happy with my purchase and future service there. I strongly recommend that you visit Carmen at BMW of Bloomfield Hills.
I came here b/c I had an appt to get my vehicle serviced. When I first got there and was greeted I have to be completely honest I thought “wow, no smiles and no warm welcoming.” This was my first time at this location.But after about 5 mins things started getting better. Mike took the initiative and took care of me while my guy was on lunch. Was very nice and conversational with a friendly attitude. Thank you Mike!Very beautiful dealership with complementary special coffee, lattes and tea!!
My home dealer for my BMW is BMW of Rochester Hills. However, when my own dealership would not answer their phone, told me it would be at least a day or two to fix my flat tire and then gave me a quote that was not in line with the industry on the tire. I reached out to BMW of Bloomfield Hill specifically, Michael Hood who not only answered the phone, but told me I could come right in, get the tire fixed and have my vehicle back within 1.5 hours. Not only that but, the quote Mike Hood gave was in line with the industry and he even gave me a 10% discount on the work when my own dealership would not. The customer service at Bloomfield Hills BMW was amazing and very professional. They serviced me even though they were busy with appointments and I did not purchase from them. I will on my next purchase though. Oh did I say they even cleaned my vehicle up ❤️Chontelle Williams
Fantastic experience!This was by far the most pleasant and easiest experience i’ve had when buying a car!Gloria was very down to earth and easy to talk to. She made buying the car as easy as possible!I will definitely recommend this dealership.
Great service. Andy was on top of everything from the minute I met him. From the credit app to having the car ready for delivery. Highly recommend him being your next sales agent! Great work!
Gloria Medina was professional, friendly and responsive. We purchased and traded in a vehicle with her. She shepherded us through the process and was extremely friendly. We have been customers of this dealer for over 20 years and have received excellent service from Chen Yen and Mike Montemurri and were glad to have received a similarly high level of service from Gloria. We would recommend her to friends and family.
Chuck and his team were very friendly, accommodating, understanding, and professional. He was in constant contact with me regarding my car and the services needed, and shared all concerns and cost-related upgrades. Thanks so very much!
Sabrina was amazing! Top tier service. My dad recently added a new car to his BMW collection and the experience was flawless. Sabrina took the time to show my dad all of the new features BMW has added to the new 5 series.
Had an awesome experience working with Bill Manson. He’s a true professional who treats his customers with respect and integrity. I would highly recommend him if your in the market for a new or used BMW.
The only Erhard BMW I will deal with. Manager Mike is very friendly and knowledgeable. No matter if your buying or not they treat every customer with respect. Love this place. 10/10 inventory, cleanliness, and customer service are excellent.
Sabrina Rolle provides the best level of service hands down. She understood my style and requirements and made it happen quickly. She walked me through the ordering process and helped me design a build that was both practical and beautiful. Her little touches here and there made it very special including the bow placed on top when I went to pick it up! Thanks Sabrina and Penske BMW team for a great experience! :)
The dealer went above and beyond in supplying us a part for our 2020 BMW X5. A part on our car was damaged in a car wash. No fault of anyone but the carwash; and the dealer replaced the part free of charge when they really didnt have to. Very appreciated!! The kind of dealer service you come back to for your next vehicle!
Great experience so far. Bill Manson has been has done a fantastic job in to make the decision to buy my vehicle taking me through all the details and the value of the transition. Thanks again Bill
What a breath of fresh air it was during my recent visit to BMW of Bloomfield Hills! Id like to say its mostly due to having Carmen Pizzo walk me through all the available options and what would best fit my lifestyle. Such a friendly face and overall professional atmosphere. Thank you Carmen and team!
This is our first experience with BMW, we were assigned to Brian Berg for this amazing journey! BMW of Bloomfield Hills spares no expense on their customer service and is highly recommended. Thank you Brian and the team for this outstanding experience!
Worked with Bill Manson at BMW of Bloomfield Hills. It was a great experience. Everything went smoothly and swiftly, he is pretty responsive of texts as well after the dealership visit. Would recommend strongly.
My sales Rep, Richard Sterr, was excellent. Brooke Anderson, who closed the purchase, was great too. One of the best experiences I have ever had buying a car, if not the best. People make a dealership and BMW of Bloomfield has some great ones!
I enjoyed the purchase experience provided by Erhard / BMW of Bloomfield. My sales representative, Sabrina Rolle, was outstanding throughout the entire process. Her listening skills and product knowledge placed me in the perfect car. Sabrina has also introduced me to various team members who have provided answers / guidance for every question I have had. Top scores for Sabrina Rolle and Erhard / BMW of Bloomfield.
Super efficient Service Department, car was ready earlier than expected. Pick-up was quick and easy. Car was washed and ready to go when I got there. This is the type of service I would expect from a premium brand !!
Brian was amazing throughout the whole process! From communication all the way to getting us what we wanted at a fair price he was great! If you come here ask for Brian Berg!
I want to share a great experiance I had in working with Bill Manson. Bill assisted me in purchasing a car for my daugther Sam. We shared with Bill what we were looking for in a used car and Bill found a car immediately for Sam. He found a BMW X1. It was in great condition. Bill shared with Sam all the features of the car and answered all her questions. Bill made buying a car seamless and effortless. It made Sams first car buying experience great. Thanks Bill.
Andy was the most amazing and professional salesman. He was very patient and friendly with us. Highly recommend him for all your BMW needs.
Audrey walked us through the whole process, was very thorough, helped us set up. We are very pleased with our experience and would highly recommend her for your next car purchase!!
Chloé Wisner was my Client Advisor. Chloé did a great job helping me with the build of my vehicle, and the entire purchase experience. The facility is impressive, and everyone there is professional and friendly. I highly recommend Chloé and the entire team at BMW of Bloomfield Hills.
Andy Campbell has sold my family many cars. 8 years later I bought another! He’s so helpful and made me feel comfortable in my buying experience. Love BMW! Thanks Andy!!
My vehicle was at your facility for 3 months due an out of stock part on back order. My regular service agent was on leave when my vehicle came into the facility. I requested a loaner vehicle and was told their were no vehicles available for one month. As a long time BMW owner, I have never been denied a loaner vehicle, except at this facility. When my service agent returned, he advised me the part for my vehicle was out of stock, and could take up to 4 weeks to receive. It had already been several weeks since my vehicle was dropped off. My agent did some investigating and informed me they had no information concerning the part. He was concerned. Later we found out there was no information. He explained the part required a chip, which was difficult to get at this time, along with the shipping issues, the part was coming from Germany. While this issues where out of their control, I wasn’t offered a loaner and I was not compensated for being inconvenienced. I had to finally rent a vehicle for one month. So, with all that said, I am extremely disappointed.
Megan was amazing to work with. She made the process of getting my dream car so easy!! So happy I had the chance to work with her!
Worked with Richard Sterr. Professional in all respects. Helpful, knowledgeable and responsive. I felt welcomed from the moment I walked in to the dealership and never pushed to purchase. If you’re in the market for a BMW, this is the place to get it and I suggest you ask for Richard
Chloe Wisner and Chase Southwick made my experience at BMW the best car buying transaction I have ever had! They worked very well together from the start of the sale, to the delivery. Chloe was beyond professional and mature for her age. Chase came to my house to set up my garage opener and helped me with some questions - Let me tell you, that kid will run the business some day! Very excited to see what the new ownership changes in the place. So far, so good Penske!!
If you want a BMW, you go see Brian Berg at Bloomfield BMW, no questions asked! The entire experience was top notch and painless. Fantastic customer service, from staying after hours the first Saturday we came in, to hooking us up with FREE all season floor mats because we have messy kids, just cannot be more impressed. Oh and we got a car previously used as a loaner for the dealership, so the deal we got was amazing. There was was even a small scratch on the bottom side panel my wife was obsessed over…they fixed it! 10 out 5 stars! Thx Brian, we’ll see ya again!
Sabrina at bmw Bloomfield has amazing customer service. She made great suggestions on finding the perfect car just for me. I would definitely recommend her.
I really appreciated the time and patiences that Sabrina Rolle, took with me in making sure everything was to my liking and making sure I was satisfied with the service. She was awesome and I highly recommend her services if your looking to buy at BMW.
It was such a pleasure working with Andy Campbell at BMW of Bloomfield Hills, from start to finish. This is are fourth vehicle we have purchased from him what a great guy. Thanks Andy.
We have worked with Bill Manson at BMW of Bloomfield and he never disappoints! We keep coming back to work with Bill because he always get us the best deal.
This is my second purchase with Brian Berg. He was available and made the process smooth abs easily. Definitely will be back to do business with him again!
Carmen is the best sales person helped get my dream car within my budget. Thank you for your support and help.
Sabrina was great. Very helpful, answered all my questions. Took the extra time to show me how to use all the car’s features!!!
Amazing dealer and staffI’ve been dealing with Andy Campbell, great sales person, he really goes out of his way for anything you need.
Had a wonderful experience with Carmen Pizzo. He was so courteous and well versed on the products available and made me feel at ease during the process.
My service advisor, Bob, is fantastic. He follows up he calls back and he makes sure that everything is good when I leave after picking up my car. I would never ever use another service advisor at BMW
Extremely happy with the experience I had at Erhard BMW Bloomfield. Brian Berg was my dealer and he was very helpful in explaining all of the different options and models they had to offer! He was also very knowledgeable about the mechanics of each model, engine, and new technologies which helped enhance the decision making process. Even though its a rough time to purchase or lease a vehicle in this day and age, Brian made sure he was able to get me the best deal in the house! Will continue using Brian and Erhard BMW going forward. Thank you for everything!
I enjoyed an incredibly pleasant purchase experience as the guest of Brian Berg. Brian is knowledgeable of all models and their features. He was accommodating and vested in ensuring BMW of Bloomfield became my home for current service and future purchases.Thank you Brian!
A warranty Item needed to be addressed and getting at the repair meant removing the front bumper... which presented a significant fit and finish restoration challenge for Jim Cash and David in the Service Department... Yes, I was uneasy about how the front end would look afterward!... Im pleased to share they Relentless pursued excellence to make sure this fantastic Driving Machine was presented to me with pride, and a cheerful heart. I absolutely could not identify the service had been completed ... Thanks Gentlemen, a job well done! 5 of 5 Stars.
I had a great experience at Erhard BMW Bloomfield. Since the moment that Jeni greeted us, she was very nice and helpful. We traded our muscle car for a BMW X6 2018 and everyone there made it possible to finish everything in a couple of hours (starting with the loan approval with a great low rate to the fair price for our trade in). They were friendly, showed us around, offered drinks and snacks, and we got our picture with the bow and “my name sign” in front of our new car. The best dealer experience in USA. Thank you Jeni and Erhard BMW Bloomfield Sales team!
From the moment you walk into the new Erhard BMW building, you are treated with respect and courtesy. We worked with Mr. Darrel Perry on our recent purchase and he was absolutely fantastic. He listened to all of our concerns and wishes, and worked to make sure everything was perfect for us. The sales manager Jeff is very personable and only wants to make sure customers are satisfied and we truly are. The business manager Vinny did a great job of explaining all of the documentation and also made sure there was no confusion at any part.You can not go wrong by going to this dealership, they are one of the few that still cares about customers and customer service.
Very clean & attractive facility, knowledgeable team/staff, and an overall warm and awesome experience! My Service Advisor “Bob” is the best, and was pleasantly engaging while assuring I understood the preventative maintenance that was performed on my customized 3 series. Of course I’d recommend Erhard of Bloomfield Hills, and I’ll most definitely return for the upcoming purchase of my next new Ultimate Driving Machine. Blessings, Health, & Peace to all who’s eyes shall fall upon this review… In Jesus name, who’s both Lord & Savior!Mr Paris CulbersonC.O.O. @ ExcessiveBehavior.com
Richard Sterr handled my X5 Service with promptness and exceptional care ! Thank you for the 5 Star Service 🤩
Always great friendly and informative. My car is always done in a timely manner. It also comes back with a fresh car wash. A special thanks to Bob in service. Go Steelers !
This is my home dealer and they are always so helpful and pleasant! I sit in the lobby and get my work done while they do what they do best. They always return my vehicle sparking clean as well.
Ive brought my 2019 BMW 540xi for maintenance services here at Erhard BMW Bloomfield numerous times now. Chuck and Ryan in service have taken care of my car very well, as the job gets done right in a timely fashion. After many visits, I have nothing but great things to say about this dealer as their employees are all knowledgeable, professional and take great pride in their work.
I cannot say enough nice things about this place! And I was definitely a skeptic, I’ve never really had an enjoyable experience at a dealership before. I even sat in the parking lot for about 10 minutes contemplating if I should even go in, and let me tell you I’m so glad I did! From the moment I met my salesperson, Gloria Medina, I was completely at ease and she made me feel so comfortable especially since I had very little knowledge of BMWs. I was there to purchase what I’m calling my “beginner beemer” and even though I was looking at the least expensive cars on the lot I was treated as if I was buying the most expensive, I was literally blown away by every interaction I had there. No one made me feel anything less than great. I wound up with my dream car at a great price and I just could not be happier! Not only will I be driving BMWs for the rest of my life but I will be buying them from Gloria for as long as she is there!
Great experience at this dealership. I had a great salesman (Brian Berg) who explained everything clearly and concisely. I’m enjoying my ride thanks to this dealership!
The best service. Ryan is the best person to deal with. He see to it that you know what’s wrong with your car and explain it. He is accommodating to the needs of the customer.
This place changed ownership recently and is now run by some of the sleaziest people in the auto industry. Went there one week to check out an M car I was interested in and when I came back a few weeks later they had totally cleaned house. The salesman I was working with was gone, the manager I had talked to was gone…Great employees that were friendly and good at their job just gone for no other reason than a buyout. Absolutely pathetic and evil new ownership.
Talk to Richard if youre buying new or used. Very helpful, great communication skills, and best dressed guy in the building.
It was a great experience working with Chloe Wisner, Client Advisor and Deb Nesi, Sales Manager. Chloe was helpful from test drive to placing order to tracking to delivering the X3.
I have purchase 3 BMW from Sabrina Rolle and it was the ultimate experience.She represents the brand extremely well.Sabrina and BMW of Bloomfield Hills are Awesome!!!
What an awesome experience! At 4:40 I hit a pot hole on Michigans wonderful roads. A total blowout (see the picture). I called the Erhard and asked if I could drop the car off to get a new tire. Ryan told me to come in and see what he could do. I arrived at the dealership at 5:15, and left at 5:55 with my car washed and the front mats washed too.This is service!!
I had the best experience ever Brian Berg was great from start to finish he made the buying process as easy as possible the car I fell in love with was available and ready to go smooth transaction and the best person to work with all fun and jokes felt like I knew Brian forever.
We normally receive excellent service but this time there was a grease smudge on the driver side door and on the inside of the driver side door and they left boot coverings inside of the car.
I have a wonderful new X3 delivery experience with Brian Berg who explained every new feature of the vehicle patiently all the paperwork finished in time and helped to get my car out quickly
Had a great experience with Brian Berg buying a used X3. Process went smooth and everyone there was very friendly. I couldn’t be happier with the purchase!
Brian Berg is an exceptional automotive professional. My second BMW from him. More to come!
Audrey is amazing! BMW never fails! Very happy with my purchase and the customer service I received!
Erhard BMW Bloomfield Hills is consistently professional, courteous and respectfully appreciative of my business. This was my 5th leasing experience with them and every encounter with salesman Dave Nank was the same, extremely efficient and courteous.They’re the best !!
Great job, very informative and Brian Berg is excellent.Love my brand new X6 an1d it came early!
Easy and fast check in. They communicate constantly so I knew what was happening during the fixing. Very happy with the experience!
Meghan was super sweet and professional. Process was seamless. Love my new car!
Dealer was amazing to work with, wife was delighted with her new x3. Couldn’t have asked for a better experience.
Andy and Chen are the BEST to work with! Very professional and attentive. You can’t go wrong by working with them!
I had the best salesman, Carmen Pizzo! He helped us through the whole process and got me my dream car!
I recently purchased a certified pre-owned 2016 BMW i3 from Erhard BMW in Bloomfield. It was one of the best car buying experiences I’ve ever had. My sales person Darryl Perry was pleasure to work with. The whole transaction couldn’t have gone any smoother. Highly recommended A+ service!
Richard Sterr made us feel extremely comfortable and our entire car buying experience was so easy!
I cannot say enough great things about Erhard BMW and Brian Berg. Brian took the time show me a few different models, explained the numerous features and benefits and made the entire experience amazing. I am beyond thrilled with my purchase and highly encourage you to visit their showroom and have Brian show you first hand how different the car buying experience can be.
Erhard BMW did a fantastic job - as always, with my latest vehicle purchase. The BMW team which consisted of my sales person, Harold Curry, his manager, Kevin Collar, the Finance Manager, Brooke Armstrong, and Mike from Service. They all made my new purchase a very special experience. This is my fourth BMW purchase since 2000 from Erhard BMW. Erhard BMW dealership has always prided themselves with professional, experienced employees. Great teamwork! Great Dealership!
Great dealer sales experience. From the initial email contact on the vehicle on-line, to the test drive, negotiations, to delivery, everything was handled extremely well and professionally. I was impressed beyond words - this is a class operation. My salesperson, Jeni, was outstanding.
Ive been to multiple BMW dealers service departments throughout my Bimmer ownership experience of more than 10 years. Erhard is one of the best. Easy in/easy out. They were attentive and completed the work in a timely manner.
Awful experience! I walked in and asked about a BMW 3 series with specific packages I had in mind. Turned out they dont have that so I considered what they actually have. It was promised that I will get a call about some other used model next day (never happened). While the sales advisor explained me some general financing things, he wanted to pull my credit score the first day to lock the rate which sounded a bit pushy and I refused.Upon coming home I started to browse their inventory online and there was one model I was interested in, Ive sent an email to advisor, havent gotten any response for more than one day and only when I called in and left a message he returned my call just to let me know that the car I asked about is Beige and not Silver like its specified on their web-site. He said that he responded to my emails but they have some technical issues at the moment so I havent gotten anything from him.I wasted a week with them and finally gave out, all these communication problems and inability to follow up, it felt like they didnt want to sell me the car in the first place.Ended up buying a car from BMW of Rochester Hills and cant be more happier.
Chen is hands down the best service advisor I’ve ever had. He always provides exceptional service and makes sure everything is done correctly.
Audrey was amazing. Highly recommend her and Penske BMW.
We were impressed with the beauty of the showroom and the welcoming smiles of everyone there. Our salesman Harold Curry was professional, polite and friendly. We were able to get the car I wanted which was quite a feat during covid. We were delayed a while because of a recall and Harold made it possible for us to have a loaner during this period. We were blown away when we picked up the car and it was decorated like Christmas morning Very happy that we went to Erhard in Bloomfield Hills. Cindy and Ed Cohen
Hi have recently purchased a new vehicle from Erhard BMW in Bloomfield Hills. My sales person, Gloria, was amazing in helping me with my purchase and made it easy and enjoyable. Vinny in finance was great to work with as well and did everything possible to make the experience easy. I’m extremely happy with my purchase and experience! The “BMW experience” from the dealership is amazing and they make you feel at home!
Erhard BMW is hands down the face of BMW in all of Michigan. I had a timing chain problem commonly known on the N20 engine, and I took it to Rochester BMW who quoted me $16k without reasonable explanation. After seeking a second opinion (which I should have taken to Erhard first) the experts were able to confidently complete the same task for $4k and reassured that they vehicle would be fine. Special thanks to the service advisor Chuck Kauffman, Sam(head of shop) , Luke (the mechanic), and Boban (CPO/just because). You are doing a great job keeping BMW customers coming back and being proud BMW owners. Keep up the great work, and I look forward coming back to do business with your dealer.
I love my bmw but to get my car serviced i made a appointment and it took 4 hours for a oil change, washer fluid and tires To be filled. Way too long. They need to understand people have things to do and can’t take up the whole day especially when you have a appointment.
I couldnt be happier with the people here at Erhard. Chen has always taken care of my father and I for years now. He is always so helpful and eager to take care of whatever we need. Their new location is absolutely beautiful and I couldnt imagine going anywhere else to service my BMW.
I went in just to see what I may be interested in. Sabrina let me check out several models until I thought I knew. I went in knowing that I did not want a black car or a convertible. I have owned my Black convertible M240 for 6 months and I still love it. I will be back at end of this lease !
Bill Manson was phenomenal to work with. By far my best experience while purchasing a vehicle. Very professional, transparent, and insightful. He was even able to support me with a service / repair 6 months after I purchased my vehicle.
Always a pleasure to do business with Erhard BMW. I have bought and serviced my vehicles here. It is nice and big. Comfortable and very accommodating.Our usual service Rider is also very courteous and treats my family well. He makes us feel comfortable and gets the job done.
Second time towing a vehicle in for a tire repair and both times the wrong tire was ordered. First an M5. Second my 760. 2 weeks for a 760 to sit in a lot waiting on a tire is ridiculous.
The best car buying experience Ive had thus far. Meghan and her team were amazing!
I received the reminder message on my vehicle dash that it was due for the annual maintenance. I was able to make an appointment within a few days. I told them at the time I made the appointment that I would be waiting for the vehicle, and that I would be heading to the cottage from there, so I was hoping to get in and out quickly. I arrived at my appointment time. They took the vehicle immediately and got me back on the road in less than two hours - exactly what I was hoping for. Very satisfied.
Carmen was great. Smooth process and got us everything we were looking for.
Overall I had a really good experince buying a car from Erhard. I liked my salesman. The dealership was clean and modern. The staff was friendly and helpful.
Ive had a number of different vehicle maintenance services performed here over the last few years (at my own expense since the warranty expired) and Ive always been happy with the outcome. My service advisor Ryan in particular does a great job and answers all my questions.
Such a poor experience with salesman David. This was the WORST EXPERIENCE EVER!!!! As a Catholic Priest I was so surprised that you can treat people like that. If you are a Catholic don’t buy in that place. Very poor experience.
I picked up my new BMW earlier this week and I couldn’t be more pleased by the service that was provided by Brian Berg and the entire staff at BMW Bloomfield Hills.
This dealer always delivers excellent service…I have two BMW’s serviced here regularly for all my maintenance needs.
We are a retired couple and I convinced my wife she needs a BMW 5 series to drive. Really I wanted it for myself also. I have bought many cars in my lifetime, but we have never been treated as professionally and courteously as we were at Erhard. Gloria Medina was excellent to work with and thorough in her job. as an added bonus Chase Southwick was also patient and explained all the features properly to my wife and I. It was a welcoming experience in todays world. Excellent job Erhard, Also a shootout to Brook Armstrong in finance, very professional and sociable.
Overall great dealership - service and sale. Only negative comment is it took 2 1/2 hours for scheduled maintenance and I had an appt. At least 10 ppl in waiting area - maybe a staff issue but I was told it would take about an hour or so. Would prefer to be told up front it would take that long. But staff is very friendly and did a great job.
This has been hands-down the smoothest and most enjoyable car buying experience Ive ever had. From the moment I contacted Erhard BMW to the moment I left their dealership with my CPO BMW M4, they have been awesome to work with, especially Bill, the sales consultant who handled this deal. Before getting in touch with Erhard BMW, I had purchased another BMW, not CPO from a different dealership. That deal went sour, unfortunately and it took a while until that finance situation was resolved. The team at Erhard were patient and helped guide me through the process. They held onto the car. Bill was great to work with, forthcoming with all the information I asked for, quick to answer every question I had and even picking me up from the airport. Just to get an idea - I live in Florida. For me to come up to Detroit in the middle of winter to pick up this car should tell you how well this transaction went. I really cant say enough good things about them. If you find something you like in their inventory, dont hesitate to contact them.
Great experience, this is my 10th BMW, and can honestly say, I have never had a more positive car buying experience. 5 Stars go out to our salesperson Jeni. Her attention to detail is unsurpassed!!! Already told her to start looking for our 11th.
Pretty good maintenance experience. My service rep, Ryan Cornell, was exceptionally attentive in notifying me of all costs before moving forward. I greatly appreciate that. Plus it was nice to see that the mechanics took the extra effort to maintain the cleanliness of the cabin interior when working with the engine parts.
We purchased a vehicle from this dealer just over a month ago. Within 48 hours the vehicle overheated and check engine light came on. We towed it back to the dealer. They told me two parts needed to be replaced and I could but the $4000 warranty or pay the $800 for the repair. We purchased the warranty. Two days later, the check engine light was back on. We returned the vehicle back to the dealer and found out that only one of the two repairs they initially stated were necessary, was actually completed. They stated that the vehicle was fine to drive and that they can order the part and it would be in stock in one week. We were furious. I called the manager and miraculously, the vehicle was repaired and returned to us that evening. One week later, the check engine light was back on. We called the service department and they suggested we take it to a different dealer.Upon inspection from the second dealer, we were notified that after market parts were installed in the vehicle during the first two repairs and 3 new repairs needed to be made. They advised me that the “bumper to bumper” warranty that I purchased was not factory as I was told and that one of the repairs was not covered. The repair is $1600.I called Erhard 5 times over the course of a week and finally received a return call after the 5th call. They told me they would investigate the complaint and reach out to the second dealer.Two days later, I received a call from Erhard advising me that they would pay the $1600 but this is the only repair they will cover. They asked me to sign something stating I would not attempt to get them to buy the car back. This was a one and done offer.1. The vehicle was inspected by Erhard before purchase and we were told the vehicle was on perfect shape passing all of their inspections.2. The lied to us about replacing parts during the first service visit.3. The sold is a warranty and exaggerated it’s value.4. The installed after market parts on the vehicle without our knowledge.5. They are not standing behind the vehicle they sold to us.I feel we have been treated unfairly and that this vehicle is a lemon. We have had possession of the vehicle for less than 10 days total and we purchased it less than 45 days ago.I highly recommend that anyone interested in working with this dealer be careful.They do not stand behind their service department and they most certainly do not treat their customers with respect. They do not follow up or respond to emails or calls and the service department cannot inspect a vehicle properly.I am reporting this case to the attorney general.
I have only had outstanding experiences at BMW of Bloomfield Hills. Collin and Meghan in sales are low-pressure, informative and helpful. The service organization is without equal.I recently had my car serviced at BMW of Bloomfield Hills. It could not have been better.
Just bought another car from Bill Manson. Again, he made the process seemless and easy. From start to finish the car buying process was excellent. Bill is always very helpful and professional. I have and will continue to refer Bill to anyone I know looking to buy a car. He is the best in the business.
I had a great experience ‼️Best experience Ever Sabrina Did a excellent job with making sure I was Pleased‼️
This location is the BMW experience you would HOPE to have. The Rochester location was terrible, (Im NOT over exaggerating.) At Bloomfield, you feel valued, they are quick, professional and classy. So happy we started going here, worth the drive! 💙🤍🖤///M Life
Great experience at Erhardt. Was previous customer at another local dealership but haven’t been happy. First visit with Erhardt, based on a recommendation from a friend, and I can say that I’m very happy with the decision to try them. Quick and easy to get in, attentive and responsive staff. Would recommend to others.
My car gave me a warning for engine coolant at 9am when I headed out and I called the service advisor Mike at 3pm to get my appointment set up, pleasantly surprised I was told to stop by anytime soon so I drove to the store right away, and a very nice young man immediately loaded my engine coolant and also checked my windshield cleaner solution, I was very comfortable with the service without having to step out of my car. As always I’m happy with the dealer.
Great experience! Richard was very professional and helpful . Love the car we got !
Wonderful experience, first class dealership from start to finish. Love my new BMW.
My experience at Erhard BMW was excellent. Brian Berg was my salesperson and he was very accomodating and professional making my first experience with this dealership amazing. I worked with Sales, Service and Finance and found every person to be friendly and very competent. Keep up the great work Team Erhard!
Brian Berg did an amazing job helping me order my new BMW M5 Competition. He went above and beyond to make sure we were well taken care of. He is very friendly and knowledgeable about any type of vehicle you are looking to get into. The dealership itself is amazing, tons of inventory and looks state of the art. If you are looking to get into a BMW I would highly recommend going to Erhard BMW of Bloomfield Hills and asking for Brian Berg! 11/10
My 650i grand coupe Xdrive stopped in the middle of traffic on Friday. The drive train malfunction light came on the idrive screen and wont start. I called the towing service and my SA at Erhard. He tells me I have bad gas in the vehicle, I explained to him that this has been happening a few times but it always starts. He tells me. (keep trying to start it.) After 2 hours it still wouldnt start. I get it towed home because they are closed on the weekends. I called the SA again the operator told me he was still in. He didnt answer so I left a voice message, he never responded or replied. Monday came and he still didnt have the courtesy to call me and see if things were okay. I ended up taking it to another BMW dealership Monday afternoon and they called and indicated that an injector needed to be replaced and the O2 Sensor and The Turbo coolant lines. And suggested I get the oil changed. It wasnt bad gasoline. Just a bad SA who could care less. Also, back in March I had the vehicle serviced at Erhard and in April the coolant light came on the idrive screen, come to find out I needed a half gallon of coolant afford. Ill never go back to Erhard, not even for a screw.
Great experience, I told Brian when I first made contact that I didnt want to be pressured to make any decisions until I was ready. He respected that and weeks went by before I reached back out saying I was ready. He guided me through the process and was upfront about the timeline and my car arrived right at the 6th week or a little earlier in the 6-8 week timeframe. Overall good experience and would recommend.
Bob from the service department takes care of me and my z4 , hes a good guy i wouldnt take my car anywhere else
Richard Sterr made the whole process very smooth, and was clear up front on the estimated delivery time, and delivered on time!
The new X5 hybrid is amazing. I am in love with this vehicle. It is much improved from my 2017 X5 hybrid. I anticipate only needing 1 tank of gas every 2 months. This dealership has always been great to me and the service is great. I have been a customer at this dealership for more than 15 years. This pick up of a new vehicle was quite disappointing though - 1) The electric battery was not charged as the charger at the dealership was broken, 2)The genius went back to college so the salesman tried to muddle through the many IT features of the car and now I must call the national genius to learn the I phone or apple watch features as my salesman was unfamiliar with those features, 3) I had to make a return trip to the dealer - a 40 mile drive to pick up the rear floor covers, 4) the back side panel that contains the emergency release for the gas tank cover would not open so the salesman gave me a screw driver to pry it open as needed. All in all a very disappointing delivery of a very amazing vehicle. Yes, I will continue with this dealership as I really like the service department. Chuck in service always has answers and gets the job done. In fact - it was Chuck who took the time to install the new rear floor mats - but the sales department needs to step up their game to their previous excellent standards. COVID or no COVID - I am a front liner with little time to return for floor mats or call the national genius.
Very nice experience!! Just purchased the x7 and Gloria is extremely helpful and friendly!! Highly recommended!!
Great experience. My Service Advisor kept me in the loop on the progress of my car, what was needed, and options to take to keep costs down when possible.
Excellent service, attention and timing.Andy and Deb were friendly and made it all easy.
I leased new BMW M 850i and must say I had a wonderful experience. Audrey was very wonderful to work with. She was very welcoming to me and my fiancé. She was knowledgeable about the vehicle and had answers that were prompt to any questions we had. After test driving the eight series we fell in love with it and all of its features. Throughout the process she was easily accessible through email or phone call when we had any questions or issues and even went out of her way to help us on her day off. The staff that I worked with alongside Audrey were also very welcoming making the process of getting a vehicle very smooth. I am a first time owner of BMW and would like to remain a lifelong customer given the quality of the product and the customer service. We can say not only did we gain a new vehicle but also a new friend.
I purchased a certified BMW from Erhard BMW and they were great to deal with through the whole process and even after the deal was complete. I live about 5 hours away from them so the initial contact was over email. I was able to negotiate a great deal with them via email ad phone and they were easy to work with and fair. I worked with Bill Manson and he is truly a gentleman and answered all my questions and checked out everything I asked of him. It was my first time buying a car remotely and he made it very easy and simple.I drove up on Wednesday before Thanksgiving and they had the car ready for me and all the paperwork was ready too. They even helped me get my rental dropped off to the nearby Avis and I was back on the road in a very short time! I would definitely consider buying from them again even though I live in a different state.
Every time I have gone to Erhard BMW Bloomfield Hills I have a great experience. Brian, one of the service advisors, does a great job. He keeps in the loop of what is happening with my car and completes everything I ask for my car. He goes above and beyond to make the experience as painless as possible. I have been to other BMW dealerships in the past and nothing has even come close to the Bloomfield Hills location. Keep up the great work! I am so appreciative of the service and help I get here!!
Audrey handled the Purchase of my new 530i and I couldnt be more pleased. She was helpful, attentive, and professional from start to finish. She came in on her day off to accommodate my vehicle transfer. Erhard staff was very easy to work with. If youre looking for a great sales professional go see Audrey.
It was a great experience at Erhard BMW bloomfield. Working with jeni was a pleasure she was very prompt every step of the way keeping us updated. She really wanted to make sure we were satisfied with our purchase. Vinny the financial manager put the icing on the cake with his expertise and knowledge. We will be returning forsure. Thank you for another type of experience than we have had at other dealerships.
Sabrina is always professional, friendly, and accommodating. Just picked up a new 2022 BMW 750 and the experience was great as always! If you are looking to buy or lease a new BMW, ask for Sabrina!
I always take my BMWs to Mike Hood in service and when it came time to lease my wife a new car, we went straight to Mike as a first step. My wife told him what she was after and he suggested the X3 and Brian Berg in sales. Brian was informative, helpful and really good at listening to what we were looking for. My wife had leased Acura’s the past 10 years, and Brian was great at helping illustrate the benefits and all the features that the BMW offers over the Acuras. After the test drive, my wife was certain the X3 was the way to go. Brian helped us cash in some Erhard points to lower the down payment and was very helpful building out my wife’s X3. The car was delivered in only a couple weeks and we were expecting a couple months. The paperwork part was easy and pleasant. My wife decided to add more miles to the lease agreement last minute and they were so great about switching over the paperwork for us and explaining the difference in pricing. After paperwork, Brian did a special unveiling of the car for her and then spent a TON of time sitting with us in our new 2022 x3, going over all the features and how to adjust all the settings and use all the gadgets. We have had the car for about a week or so and my wife is hooked on BMW. I don’t what else Mike, Brian or anyone else could have done to make that a more pleasant experience for us. Thank you!
My experience from start to finish was amazing! I called at the last minute and Ryan didn’t hesitate to assist me with answering my questions and helping me get my Son’s car to the dealership. Ryan assisted me the whole time until the repairs were complete. He was very thorough with explaining everything in detail to us. Everyone was very nice and the customer service was exceptional!
I had to take our company car in for an oil change, which means having to use a different type of payment system that includes more steps in the process for the dealership to get reimbursed. Mike Hood was very friendly and knew how to navigate the payment process, I did not have to do a thing. It went very smoothly and the oil change took less time than expected. Mike also answered my questions about future maintenance. I would definitely recommend taking your car here for service.
Our 92 325i is back on the road thanks to the great care Tim Polk and his service team just gave us! 100% satisfaction from the moment we contacted our Advisor Chuck Kauffman. We were kept updated by phone throughout a process that included the search for a part and adjusting course to hit excellent outcomes. Weve worked with Tim for nearly 30 years and are indebted to him, his service team and the dealership.
I purchased my first BMW on 7/21 from Jeni and she was absolutely great. Communication was clear and she always got back to me very quickly, she did what she could to get me the payment I needed to be around, she answered all of my questions, but most importantly she wasnt pressuring. She cared more about making sure I was picking the right vehicle for me rather than pressuring me to just buy any car. The finance manager was great too. Id recommend Erhard, Jeni, or anyone else from their staff any day.
I had an amazing experience from beginning to end. Audrey was incredibly accommodating and I look forward to working with her I the future. I would recommend this dealership for anyone looking for a new car.
I could not ask for anyone but Chloe Wisner , who helped us get the car we wanted quickly. Excellent customer service and smooth transaction from the start to finish. Thank you Chole. Would definitely recommend Erhard to my friends.
A great experience from start to finish. We love our new X7. Audrey was absolutely incredible to work with, very professional and knowledgeable. She made our custom ordering experience exciting and totally seamless. Highly recommended her and the dealership.
I had an amazing experience. The service guys were great and I say team work being displayed for ex. If one person had an appt the other team member would assist until they service rep was available. I also felt appreciated by Brian and his team member to the left of him.I would highly recommend this service team to any BMW owner! Great work fellas!
I like the staff and the dealer, but the service center tries to charge absolute max dollar for any repair done. Be very cautious if you do not have a warranty or insurance going here. They try their best to charge as much as possible.I was quoted for $156 an hour labor. Nowhere in the US is it that high. Just be cautious of what theyre trying to charge you.
For starters let’s just say I’m extremely happy with my new 2022 x4!!! Sabrina Rolle was AWESOME!! I would refer anyone and everyone to her, as I did my neighbor hopefully she really does go in. However the service, the communication, and everything was superb
Brian Berg was fantastic, helped me out with the fastest process ever
Jeni was absolutely wonderful to work with! She was thorough, timely and informative in guiding me in the process. I recommend EVERYONE to go see Jeni if you are in the market for a BMW
For the last 15 years, Chen as been my advisor. I can honestly say, that I couldn’t ask for anyone better. He goes above an beyond for all his clients. What more could you ask for?!
Ryan in service is always amazing!!! He always goes above and beyond to make sure my car is taken care of.. I love the service department. Everyone is always so helpful..
Got an appointment within one day and was serviced well for an oil change and filter
I wanted to share how amazing my sales representative AUDREY HOUCK at Erhard BMW is! I cannot say enough about how much she has gone above and beyond to treat me with the best white glove service I have ever received. I come with a pretty high standard and I have purchased many high-end vehicles. Hands-down the experience that Audrey provided has made me a lifelong BMW advocate. If anybody is looking for the best experience in car buying or leasing, I cannot recommend Contacting Audrey fast enough!
I have struggled with BMW service for the 7 years of my car’s life. I just moved to Michigan and the Bloomfield Hills BMW could not have been easier, nicer, more convenient. It was truly an exceptional experience and the cost was less than the prediction.... this never happens. The work was done on time, the appointment was next day and scheduled online. Truly I couldn’t be happier. I have been considering leaving the brand due to my service experience in Maryland. I might buy another BMW based on this experience. Thank you! Update- second experience. As efficient and easy as the first. Truly exceptional service.
Ryan Cornell was my service tech and he was great! He stayed in touch throughout the entire service process, via e-mail and phone calls. He was slammed with work, but still made time to keep in touch. Thank you Ryan for all your help.
I have been to many dealerships and bought/leased many vehicles and by far Erhard BMW is leaps and bounds above the rest. From the first greeting to driving my new 2022 BMW off the lot was the most professional and welcoming experience I have ever had, and a special thank you to my Client Advisor Audrey Houck-Fassnacht who expertly guided me through the entire process and made owning my first ever BMW a wonderful and memorable experience!
Both my salesmen John and the dealership were outstanding. Everything as smooth and without hassle. 3rd car i have purchased from them. Would not hesitate do buy my 4th.
Service Advisor, CHEN YEN, is a rockstar. He got our M3 squared away unbelievably quickly. Always enjoy chatting with him when dropping off and picking up. He knows cars and is efficient at solving issues and getting us back on the road. Thank You, CHEN!
Andy C was the absolute best, very accommodating, I’m definitely referring friends and family to him
I remotely purchased a certified pre-owned 540xi from Erhard and the experience was fantastic. I knew exactly what I wanted and was shopping nationwide to find it. Once I found the vehicle on Erhards website, things moved pretty fast. After requesting information online, I was contacted early the next day. The sales representative, Gloria Medina was extremely responsive and attentive. She ensured i had all the information I needed on the car and managed the negotiation efficiently. Gloria was very straightforward about the condition of the car and even highlighted a few minor flaws. I had a friend that lives local visit the dealership to check out the car and they treated him with a lot of respect and hospitality. Throughout the process there where no surprises with numbers. Gloria helped arrange transport of the vehicle to Texas, and even that went flawlessly. The car arrived in great condition with all its keys, documents and accessories. This was my first time buying a car out of state, and Gloria made me very comfortable by staying in contact and sending me pictures and videos of the car. Very satisfied customer.
So I’m a very busy person and told Andy he would have to stay on top of me I had to put him off for a month but told him not to give up. He didn’t and I could not be happier with what he found for us. The X5 is almost as fun to drive as our 650. Andy was not pushy and he was very polite and addressed me and my wife as a team. It was a great experience and we will be back in a few years to do it again. Thanks again Erhard
Simple oil change was way too slow. It’s included in my purchase of the vehicle so I didn’t want to pay to go to a basic oil change place, but it shouldn’t take 3 times as long to get it done - especially when I have a pre-scheduled appointment. To make matters worse, the service contact wasn’t very friendly and after an hour and 20 minutes of waiting I went to check on status, when I then soon learned my key was on his desk and he left to go on his lunch break. He should have had a backup person or some other way to notify the customer that the vehicle was ready. Another service person noticed this going on and took care of me and was extremely helpful and friendly, so hopefully this won’t be a continued experience. If it wasn’t for him I would have given this 1-star.
I have been a BMW fan for as long as I can remember, something about these machines speaks dearly to my heart.This would be my third BMW (2021 540i xdrive). My friend, who had worked with Brian Berg, recommended that I speak to Brian for my next sale. And this was a great choice for me.Brian was as excited to help me customize my dream 5series as I was about getting into a new BMW. He was professional, courteous, accommodating, and responsive to my questions. And for that, I highly recommend working with Brian and offer my sincerest thanks to him and to all the Erhard staff.Looking forward to a strong and long-term relationship with Brian and the Erhard family.
Ive been a customer of Erhard BMW for over 12 years. I find that 100% of their staff are great to work with, including every single person I have interacted with in sales and service. The individuals I work with most often are David Nank and Mike Hood. They are great at their jobs and delightful to work with.
Very nice dealership and very genuine staff. You definitely get the vibe that they actually care about you as a client and your vehicle. I took my vehicle in for a recall notice repair and they were very professional and genuine with getting it resolved right away! This is a free repair that takes approximately an hour and yet they went out of their way to offer a loaner car while they were working on the vehicle. I love Erhard BMW Bloomfield Hills and will continue to use them as my primary dealership and to refer friends and family to them!
Erhard BMW has a reputation for terrific service, and that reputation is well deserved. The service department is exceptionally respectful in speaking with female customers, especially some of whom know as much about cars as their male counterparts. I appreciate that very much! I love my car!
The staff was very welcoming. Yet, they told me that my recall will take an hour while it took them 3 hours.also, I had one of the recalls not fixed (Seat occupancy error) and its known that this error is very common in my car model (3 series). I just dont understand all the process but I know for sure that its safe to drive the car with this major safety hazard. I will try with a different dealer and I hope that they can fix it!other than that Erhard was very organized and nice
I have always had excellent service from Erhard BMW. My service advisor, Bob Ufolla, is amazing!! He takes care of all my service needs adroitly and pleasantly and even provides assistance in roadside emergencies by recommending tow companies!Erhard Bloomfield Hills is always able to take care of my issue on the same day or within one business day. Most of the time I get my car back the same day!!I have had many urgent issues that were able to be addressed the same day and repaired. This is especially nice since I work until 4-5pm in Detroit and even arriving by 5pm they are able to help address my service needs.I trust Erhard completely with my vehicle and Ive had only positive experiences here. Its worth the dealer prices to have the peace of mind of excellent, quick and friendly service. There is no other place I prefer to have my vehicle serviced.
Lifetime customer! Once again, Erhard BMW in Bloomfield has proved they are second-to-none. Bryan and Tim, thank you! You’ve been responsive to my inquiries, respectful of my time, and are always professional. Because of you, I’ll always be an Erhard customer.
Total reviews rating 4.8
199 Reviews for BMW of Bloomfield Hills 2023:
Review №1
2022-04-26Worked with Brian Berg purchasing my very first BMW. The experience I had was amazing! Having just had my car totaled I was very partial to my 4Runner and was worried about finding something in this market. Brian got me into a great deal, something that felt as safe and comfortable as my 4Runner and the process of purchasing was so quick and smooth, which was a wild compared to my prior purchases. Brian is so easy to talk to and just a pleasure to work with. My first bmw was such a fantastic experience because of Brian, can’t wait to purchase again in the future!
Review №2
2022-04-09Gloria Medina helped me acquire a beautifully designed M440xi yesterday.She was hands on and totally knowledgeable about the car. All documentation requirements were timely and appropriate and above all the process of turning in my previously leased car and driving off in the new one was seamless. For years I bought my BMW’s from Toledo as the dealership in the past was poorly run and not customer friendly, it’s a different story now. I give Gloria an A+ and strongly recommend her to potential BMW customers.
Review №3
2022-06-27I only have good words to say about BMW of Bloomfield Hills and would recommend it to anyone looking for a new or used BMW. Everyone was very professional and greeted us with warmth and a smile. Our sales person, David, was so nice and calm. He did not rush us with anything and took his time to explain the process and answered all of our questions. He made us feel like we were part of family. Also Ryan, the Finance Manager was super nice. He took his time to explain all the extra options and wasn’t trying to sell anything that we didn’t need or want. The buying process was very easy and seamless, and we were able to take our car home within a few hours. Overall, we are very satisfied with the services of BMW of Bloomfield Hills and we will definitely come back for future car purchases. We would recommend this dealership to all of our family and friends.
Review №4
2022-07-02I had an absolutely wonderful experience purchasing my wives 430i. Meghan Buhr was terrific and knowledgeable about the vehicle. You need to treat her right or I may steal her away from you. She was so pleasant and kind and couldn’t help me enough. Again, I was very pleased with Meghan, she is definitely one of your shining stars! 😎
Review №5
2022-03-23I purchased my X3 today and I had an amazing experience with the help of Sabrina. She was so knowledgeable in every area and made my car buying experience a breeze! I love my bmw.
Review №6
2022-06-30One of the best car buying experiences I have ever had. Over the years I have bought dozens of vehicles and have seen some almost criminal dealers and some great dealers and this place is in the top 3. I have to say from start to finish bmw of bloomfield has been fantastic. I communicated with them for days over the phone and text before I ever stepped foot in the dealership and when I finally got there all the info they gave me was 100 percent accurate. Meghan Bahr went above and beyond to make sure all my questions were answered and to facilitate the deal I felt bad she even came in twice on her days off. I was truly impressed with everyone I dealt with even just in passing, this wasnt just a show to get a sale, this is how they conduct business. Chase, Tony, Rob, and several others that I didnt get names from were great. Bottom line, if you are looking for a BMW come here and you will be happy.
Review №7
2022-03-21Sabrina-Was absolutely amazing… she carefully informed me of all operations of the ultimate, and I do mean ultimate driving machine!!! I was brought up to speed and consistently updated on the Penske BMW process, and what phase I was in. Even, the financial process was consistent and steady paced. I have been the owner of Mercedes, Audi and Porsche, but this by far exceeds them all. Thank you Sabrina Rolle for meeting and superseding my expectations!!!
Review №8
2022-05-07I would highly recommend BMW of Bloomfield Hills to anyone searching for a vehicle. Everyone is always welcoming and courteous. Our salesperson, Bill Manson, was terrific throughout the entire process! He is very knowledgeable and also answered any questions I had. We also worked with Chris in Finance, who was personable and polite. He wasnt pushy which I appreciated. We would definitely return and recommend to friends!
Review №9
2021-12-10Service department is clueless on electric vehicles. Went in to get a safety issue and a warranty issue looked at, It has been over a month, still waiting to hear from them. I have called them several times, but no sense of urgency on their side, if you have the choice, GO ELSEWHERE.UPDATE: After two months the repairs were fixed, which they did manage to do. In the process, the shop ran my battery down (in car video footage) and offered to sell me a new one. ECU was re-flashed, but they could not update my clock and my check engine light was on. To surmise, I brought in a good vehicle and left with the check engine light ON and a $5k shopping list of what they wanted me to buy from them to repair it.Next day, took the car elsewhere for a second opinion and the euro conversion. All issues are now fixed, seems the repairs were done poorly, had to purge air bubbles from the battery coolant circuit, the auxiliary 12V battery may last another a year or so, and my clock tells the time again.
Review №10
2022-04-02Andy, my client adviser was a great guy and helped me secure an amazing car. He took the time to help personalize my settings and ensured that I was comfortable with the vehicle before I had left.Connor in Finance was a pleasure to work with as well and the General Manager John took the time to speak with me about my purchase and personally thanked me for my business.When the time comes for a new BMW I will go right back to them due to their professionalism and hospitality.Thank you for the great customer experience, Bloomfield Hills BMW!